Your marketing agency might own your entire Google presence
Speaker:and you'd never know it.
Speaker:This is SEO fucking what? I'm Nicky, 30
Speaker:years in digital marketing and I'm here to help you make money from
Speaker:your website by actually getting found on Google
Speaker:today. Why? You probably don't own your own Google accounts and how
Speaker:to fix it before it bites you on the ass.
Speaker:Let's talk about something that's been pissing me off for years.
Speaker:Businesses spend thousands of pounds on Google Ads, Google
Speaker:Analytics, Search Console, all the Google products, and they
Speaker:don't actually own any of it. Their agency does.
Speaker:Or even worse, some freelancer who did a bit of work for them three years
Speaker:ago and then buggered off. Here's how it happens.
Speaker:You hire an agency or a marketing person and they say,
Speaker:okay, we'll set up your Google Ads account for you. Brilliant.
Speaker:Except they set it up using their email address, not
Speaker:yours, theirs. Same with Analytics. Same with
Speaker:Search Console. Same with your Google business profile. And
Speaker:you, like most normal people who aren't obsessed with SEO, have
Speaker:no fucking idea that this is even an issue. Fast forward
Speaker:two years, you want to change agencies or that person leaves
Speaker:or you have a falling out and suddenly you discover you can't access
Speaker:your own data. You can't see your ad spend, you can't
Speaker:check your analytics, you can't prove what traffic you've been getting
Speaker:because you don't own it. They do. And
Speaker:here's the really shitty part. Some agencies do this
Speaker:on purpose. It's a lock in tactic. They know if
Speaker:they control your account, you can't leave easily. You're stuck with
Speaker:them because moving means losing all of your historical data,
Speaker:all your campaign settings, everything. It's hostage
Speaker:taking. But with your Google accounts, we've seen businesses
Speaker:lose years of analytics data because they couldn't get access when they
Speaker:switched agencies. I've seen ad accounts with
Speaker:thousands of pounds in credit just gone
Speaker:because the person who set it up won't or can't hand over the
Speaker:login. Sometimes it's just incompetence. Someone set
Speaker:things up quickly, used their own email because it was easier and never thought
Speaker:about the consequences. But the result's the same. You're
Speaker:fucked. And it's not just agencies. I've seen this with web
Speaker:developers, SEO consultants, even the managing
Speaker:director's nephew who knows about computers. Anyone
Speaker:who's ever touched your Google stuff could potentially own it. But the
Speaker:worst thing about this is Google doesn't give a shit
Speaker:if someone set up an account with their email. As far as
Speaker:Google's concerned, they own it. You can't just ring Google and
Speaker:say, oi, that's my business, give it back. They'll tell you to sort it out
Speaker:with the person who created the account. And if that person's being difficult,
Speaker:you're pretty much screwed. So here's what I want you to check right now.
Speaker:Who created your Google accounts? Who created
Speaker:your analytics, your search console and your Google Business
Speaker:Profile? Who created your Ads account? Whose
Speaker:email is the owner? If the answer is anyone except
Speaker:someone in your business, you've got a problem. So how do you
Speaker:fix this? And more importantly, how do you set things up
Speaker:properly from the start so this never happens? I'll tell
Speaker:you in just a moment.
Speaker:Okay, let's dig into what you do. First of all,
Speaker:audit what you have. Make a list for every Google product
Speaker:you use. Google Ads, Analytics, Search Console, Google
Speaker:Business Profile, YouTube if you've got a channel. Google
Speaker:Tag Manager if you're fancy. For each one, find
Speaker:out who the owner is, not just who has access,
Speaker:who actually owns it. If you don't know,
Speaker:ask your agency or whoever manages this stuff for you.
Speaker:And if they're cagey about it or won't tell you, red flag,
Speaker:massive red flag. Secondly, if someone
Speaker:else owns your accounts, get that changed. The owner needs to
Speaker:be an email address that belongs to your business, ideally
Speaker:a generic1like accountsourcompany.com
Speaker:or marketingourcompany.com not your personal email
Speaker:that you might leave the company one day. Definitely not your
Speaker:agency's email. And here's how it works for each platform.
Speaker:For Google Ads, the person who currently owns the account needs to add you as
Speaker:an admin, then transfer ownership. They can't just add you
Speaker:as a user. You need full admin rights, then ownership.
Speaker:If they won't do this, you might need to start a new account. It's
Speaker:a pain in the ass. Better than being locked out. Google
Speaker:Analytics is a similar deal. They need to add you as an admin of the
Speaker:account at the account level, not just the property level.
Speaker:Then they can transfer ownership. Make sure you're getting account
Speaker:level access because property level won't let you do everything you need
Speaker:for search console. It's a little bit easier, they just need to add you as
Speaker:an owner. You can have multiple owners, so they don't even need to remove
Speaker:themselves. But make sure you're an owner, not just a user
Speaker:for your Google Business profile. This is the one that fucks
Speaker:people over. Most often. The person who created it
Speaker:needs to add you as an owner through the Google business profile
Speaker:interface. But if they used a personal account
Speaker:to set it up and that account gets deleted, you're
Speaker:screwed. Google won't help you. You'll have to verify
Speaker:ownership all over again. And sometimes that means waiting weeks
Speaker:for a postcard to arrive with a verification code. It's
Speaker:medieval, but it's Google. And now. Set things up
Speaker:right from now on, if you're hiring someone new, make it
Speaker:clear from the start. All accounts get set up with your business email as
Speaker:the owner. They can have admin access, but they're not the owner.
Speaker:Put it in the contract, make it non negotiable.
Speaker:And if they push back, if they say, oh, it's easier if we set
Speaker:it up our way, or we need to be the owner to manage it properly.
Speaker:Bollocks. That's not how it works. Any decent
Speaker:agency or consultant will understand why you want to own your own stuff.
Speaker:Document everything. Keep a spreadsheet with all your
Speaker:accounts. Who owns them, who has access, how to get in,
Speaker:update it every time something changes. Because I promise you, in
Speaker:six months time, when someone leaves or you switch agencies or
Speaker:you have a new freelancer, you won't remember who set up what.
Speaker:And one more thing, I think.
Speaker:Set up two factor authentication on the email address that owns these
Speaker:accounts. Because if someone hacks that email, they've got access
Speaker:to everything. Your ad spend, your data, your entire
Speaker:Google presence. Don't be the person who loses their business because
Speaker:they used password 1, 2, 3. And check this stuff
Speaker:regularly, at least every six months.
Speaker:Go through all of your Google accounts, make sure that you still
Speaker:have access. Ownership hasn't changed. You're not paying
Speaker:for something that you don't need anymore. And people that shouldn't have
Speaker:access don't have access. You'd be surprised how
Speaker:many Google search console accounts, Google Ads accounts,
Speaker:and Google Analytics accounts that I still have access
Speaker:to that are clients that I haven't worked with for years.
Speaker:I know this isn't sexy SEO advice. It's not going to get you more
Speaker:traffic, but it will save you from a world of
Speaker:pain when something goes wrong. And trust me, something
Speaker:always goes wrong eventually. That's it for this
Speaker:week. Go check who owns your Google accounts. Seriously, do it now.
Speaker:And if this helped, follow SEO fucking what? Wherever you're
Speaker:listening so you don't miss the next episode. Until next time.
Speaker:Get found, make money. Stop letting other people own
Speaker:your.