Welcome to Close it now, the podcast that's revolutionizing the H Vac and home improvement trades industries.
Speaker AGet ready to dive deep into the world of heating, ventilation and air conditioning.
Speaker AWe're turning up the heat on industry standards and cooling down misconceptions.
Speaker AAnd we're not just talking about fixing vents and adjusting thermostats.
Speaker AIt's about the transformative movement that's reshaping the very foundation of H Vac and home improvement.
Speaker AWe're the driving force, inspiring top performers who crave excellence not only in their professional endeavors, but also in fitness, nutrition, relationships and personal growth, proving that we can indeed have it all.
Speaker AThis is Close it now, where excellence meets excitement.
Speaker ALet's get to work.
Speaker ANow, your host, Sam Wakefield.
Speaker BQuestion for you.
Speaker BHow many times have you met with the same homeowner or you or for the first time?
Speaker BBut they've lived with the same problem for years, but today, suddenly, they're finally ready to rock.
Speaker BThey're ready to talk about it.
Speaker BThey're ready to do something about it.
Speaker BSo in this episode, this moment, we're going to talk about what is called the tipping point.
Speaker BIt's more important than any script, feature, benefit or price you can possibly present.
Speaker BSo in this episode, I'm going to show you how to uncover the why now behind every buying decision and how it will instantly set you apart from commodity focused salespeople.
Speaker BSo the when I say commodity focused, you're not doing it intentionally, you're doing it unintentionally.
Speaker BSo I'm going to show you how to step past that into the why now.
Speaker BWe've in sales, we've always heard, so talk about the benefits.
Speaker BTalk about the benefits, features and benefits.
Speaker BMake sure to talk about the benefits, not just the features.
Speaker BBut nobody's really ever told you how to do that unless you've of course, listened to this podcast.
Speaker BBut today it's we're breaking it down.
Speaker BWe're getting rid of all the crap.
Speaker BWe're getting rid of the fluff.
Speaker BWe're talking about the most important thing that you can possibly learn is going to be in this episode.
Speaker BIt is the why now moment.
Speaker BSo stick around.
Speaker BIt's going to be a great one.
Speaker BBefore we do, I have two quick things that I want to cover with you.
Speaker BThree.
Speaker BTwo, three.
Speaker BTwo or three.
Speaker BWe'll figure it out.
Speaker BThis is the podcast.
Speaker BThis is my show.
Speaker BI can talk about what I want.
Speaker BSo first of all, welcome.
Speaker BThis is Close it now with Sam Wakefield.
Speaker BThank you for being here.
Speaker BThis is Drive Time University.
Speaker BI'm Going to say this stat again.
Speaker BIf you are new to this podcast, welcome.
Speaker BIf you've been listening for a while, think welcome and glad you have continued to listen.
Speaker BI appreciate you getting value from this.
Speaker BIf you have ever gotten value from the show, I would love if you left me a review.
Speaker BAnd speaking of reviews, I'm going to read one now.
Speaker BSo let's get into this review.
Speaker BThis is from.
Speaker BLet's see.
Speaker BMagillielin.
Speaker BIt's M, G I L L E Y L E N. I don't know, whatever that name is.
Speaker BThe title is phenomenal.
Speaker BPodcast Must Listen.
Speaker BFive stars.
Speaker BSo it says Sam takes his time and has deep insight and wisdom.
Speaker BWhen it comes to H vac sales.
Speaker BIt's not your typical just hustle and get it podcast.
Speaker BHe peels back the layers to break down the psychology of the cell customers and how you can reach your greatest potential.
Speaker BIf you want to take your career to the next level, it is a must.
Speaker BListen, think Sam.
Speaker BKeep up the great work.
Speaker BTwo exclamation points.
Speaker BMil.
Speaker BSo Miles, thank you for that review.
Speaker BI appreciate it.
Speaker BIf you listen, if you listen to this podcast and you hear me read your review, message me.
Speaker BBecause that, my friend, has earned you a free coaching session.
Speaker BI've never had a single person do a one hour coaching session with me that didn't get a massive breakthrough with something they couldn't go immediately implement and boost their sales numbers.
Speaker BSo thank you for that review.
Speaker BI appreciate it.
Speaker BFor everybody else, Apple, podcasts or Google, leave me a review.
Speaker BI appreciate it.
Speaker BIt helps more people hear the show.
Speaker BThe better reviews, the more reviews, the easier the show is to find.
Speaker BYou know how algorithms work, people search it, it comes up because there's more, there's more conversation around it.
Speaker BSo thank you, Miles, I appreciate it.
Speaker BYou're awesome.
Speaker BYou're a rock star.
Speaker BReal quick, what's in your cup today?
Speaker BToday I am drinking some iced coffee.
Speaker BNothing fancy, just threw some the coffee coffee left over from this morning over some ice and rocking it out with a, just a little bit of, a little bit half and half in there.
Speaker BSo what are you drinking?
Speaker BYou got an energy drink today?
Speaker BYou got a latte?
Speaker BYou got iced coffee?
Speaker BYou got, you got a monster.
Speaker BWhat is it?
Speaker BIs it a bang?
Speaker BIs it a Celsius?
Speaker BHopefully you're all still hydrating.
Speaker BDrink plenty of water.
Speaker BLet's toast this episode together.
Speaker BEverybody raise your cup with me.
Speaker BThree, two, one.
Speaker BAh.
Speaker BI am on the hunt for some new beans.
Speaker BSo if you have a recommendation for some new coffee beans for me or A tea that I should try.
Speaker BA hot tea.
Speaker BI'd love those recommendations.
Speaker BShoot them my way and yeah, we'll drink them on the show and talk about it.
Speaker BSo last thing, last quick announcement, then we'll get into the content here.
Speaker BI want you all to know that the financing that I've set up for the coaching program has turned out awesome.
Speaker BWe've got some people going through it right now.
Speaker BWhat that does, it breaks it down.
Speaker BI can guarantee you to.
Speaker BThis is the cool part.
Speaker BIf you've ever thought about having me out to your company to multiply those results, um, it works for there.
Speaker BAlso, if you've ever thought about one on one coaching with me, I do have a couple spots open still in my calendar.
Speaker BReach out to me.
Speaker BWhat the financing does, it allows you to easily, easily step into the program.
Speaker BSuper low barrier because what turns the monthly investment literally less than the commission on one extra sale that you'll make for the month.
Speaker BAnd I know that you're going to make more than one because here's what normally happens.
Speaker BIn fact, let me read you this review because.
Speaker BWell, this isn't a review.
Speaker BThis is a text I got from one of my current coaching clients.
Speaker BThis guy is a plumber.
Speaker BSo this is Calvin.
Speaker BCalvin, Calvin, Calvin.
Speaker BI'm just opening up my phone here.
Speaker BLet's read it real quick.
Speaker BCalvin, where you at, brother?
Speaker BThere you are.
Speaker BSo check this out.
Speaker BThis is so freaking cool because it is awesome.
Speaker BHe says, hey Sam, I wanted to share with you that I hit a few PRs today.
Speaker BPersonal records sold a single $50,000 job, which is an all time high.
Speaker BThen 64k for the day, working on a $66,000 proposal in the same neighborhood that I'm 99% certain will land.
Speaker BAnd that is what happens.
Speaker BIn fact, for the month he is as a single plumbing right now he's working on of course building his team.
Speaker BBut his out of his own truck.
Speaker BHe did over 150k this month.
Speaker BThis month in, in, in plumbing.
Speaker BHe doesn't do heating and air, he just does plumbing.
Speaker BSo those are the kind of results we see all the time when people coach with me.
Speaker BSo I know if you're an H Vac that may or may not sound like a huge number.
Speaker BThat's pretty badass for a plumber.
Speaker BSo.
Speaker BAnd he's well on his way to having a heck of a year and he's been coaching with me since we started June 1st.
Speaker BSo this is now September 24th.
Speaker BSo one thing I want you to know, Rome wasn't Built in a day.
Speaker BNeither was a top performer.
Speaker BThis is a journey.
Speaker BThis is why you have to be 1% better every day than you were the day before.
Speaker BSo with the new financing, what that has done is made it super accessible and easy to do for all of you.
Speaker BI can guarantee if you are selling anything, you can absolutely afford it.
Speaker BSo and so it's H vac, plumbing, electrical, garage.
Speaker BI'm working with some, actually some people right now for a mobile mechanic shop.
Speaker BIt really doesn't matter because the conversation is the same.
Speaker BThis is not your boy.
Speaker BAnd we're going to get into this content today.
Speaker BAnd this is the segue into it.
Speaker BBecause it's not about the boring old scripts here.
Speaker BLearn the script.
Speaker BThere's no magic script.
Speaker BIt's not here.
Speaker BLearn the script and role play it and get really good at it, then your numbers are going to sky skyrocket.
Speaker BNo, it has nothing to do with that.
Speaker BDo scripts help?
Speaker BYes, it gets you on the right track.
Speaker BBut more importantly, you know, there's an expression I heard from my friend Everett earlier that is absolutely fire.
Speaker BAnd it totally, totally, totally defines exactly where my head is headed with this.
Speaker BAnd it just.
Speaker BWe're all on the same page right now.
Speaker BYou know, we're so tired of these sales trainers and all of the scripts and all of this crazy processes and fabricating all of these moments and situations in your, you know, in your life or in your appointments that are.
Speaker BThey're false, right?
Speaker BYou.
Speaker BYou can't just artificially create these moments that, you know, completely endear somebody to you that they, you know, it just feels fake and it's gross.
Speaker BSo I am going to pause this super quick because I'm going to find this, because I want to bring this quote to you because it's super, super powerful, because it's going to set up everything that we are going to talk about today.
Speaker BOkay, so here's the quote.
Speaker BMy buddy, Everett Lepel.
Speaker BDude, how did you say your last name?
Speaker BL' Appel Lippel.
Speaker BAnyway, he runs the so I was in this house podcast, which if you've never listened to, you got to check it out.
Speaker BIt's incredible podcast.
Speaker BBut the quote here is, don't trip over bags of cash on your way to your process.
Speaker BSo don't.
Speaker BRemember, we are not selling to a script.
Speaker BWe're not selling to your system, to your process.
Speaker BYou're selling to human beings.
Speaker BSo everyone is different.
Speaker BYes, we have a flow.
Speaker BYes, we have a process.
Speaker BBut we also have to A, meet people where they are, and B, be able to be adaptable in the situation.
Speaker BThis is why top performers are able to instantly pivot in a moment, you know, in a fraction of a second.
Speaker BWhen something changes, you adjust and adapt accordingly because it's your role.
Speaker BIt's your job, as our friend Elizabeth Howard says to.
Speaker BIt's your responsibility as a professional to guide the conversation to a desired outcome.
Speaker BAnd that is exactly what we are there to do.
Speaker BSo let's get into this because this is so important.
Speaker BThe why now Moment is huge.
Speaker BIn fact, I had this.
Speaker BThis was a huge epiphany I had yesterday.
Speaker BAnd so.
Speaker BAnd really, this is why we're a little bit delayed on releasing.
Speaker BI'm delayed on releasing another podcast because my brain has been spinning on this for a few days.
Speaker BAnd it finally clicked for me yesterday morning.
Speaker BAnd if you're already there, if you already got to this insight, awesome.
Speaker BI love it.
Speaker BCongrats.
Speaker BHigh five.
Speaker BMessage me.
Speaker BWe can chat about it.
Speaker BBut this was a big one for me.
Speaker BIf I could take all of the sales training that I've done in the last six years and boil it down, if I could only train one thing, this would be the one thing.
Speaker BThis is how important this is.
Speaker BAnd I want you to hear me with this, because this is.
Speaker BIf you can figure this moment out, it will change everything.
Speaker BIn your results, in your numbers, in your communication, in your connection in working with human beings.
Speaker BSo this, it's just.
Speaker BIt's not another technique in, you know, cells.
Speaker BMastery really, really, really lives in discovering this tipping point.
Speaker BSo if you've been frustrated with, you know, with ghosting people, ghosting you, the stall, we gotta think about it.
Speaker BThink it over.
Speaker BIf you're experiencing that, there's a big, big really.
Speaker BThere's a chance that you missed the why behind the moment.
Speaker BAnd so by the end of this episode, you're gonna.
Speaker BI'm gonna show you how to uncover urgency and motivation even when they don't say it out loud.
Speaker BSo let's get into this a little bit.
Speaker BSo first of all, let's talk about what versus why.
Speaker BMost salespeople focus on the what.
Speaker BBroken equipment, Something's wrong.
Speaker BComfort issues, Efficiency.
Speaker BMonthly cost, Allergies.
Speaker BAq.
Speaker BWhatever it is, you know, whatever it.
Speaker BWhatever vertical that you're in, whatever industry you're in, you know, typically, we're there to focus.
Speaker BYou know, normally we focus on the what.
Speaker BWhat brings us out today?
Speaker BWell, this broke.
Speaker BWell, what brings us out today?
Speaker BWe want prove this.
Speaker BOkay, but they're at surface level is they're only talking about the Thing, this is where we, most people normally stop.
Speaker BAnd if you, of course, if you've listened to this podcast much, we've talked so often about the emotions and the feelings behind the thing.
Speaker BWhy are we there?
Speaker BRight.
Speaker BBuyers don't act because of the what.
Speaker BThey just don't.
Speaker BIf you stay stuck in the model and serial number and the.
Speaker BThis model does this, this model does this, this model does this, or this is the length of our warranties or this is the quality of our work.
Speaker BYes, of course.
Speaker BLiterally.
Speaker BOkay, everybody, I want you to know that's entry level stuff.
Speaker BAnd everybody says the same thing.
Speaker BIf that's all that you're focused on, you literally, you're commoditizing yourself.
Speaker BYou're putting yourself into the same white noise bucket as everybody.
Speaker BSo we have to be different.
Speaker BHow do we be different?
Speaker BIt's not by inventing some new thing.
Speaker BIt's not inventing some new process.
Speaker BIt's finding out why they're the what is their why.
Speaker BFind building relationship.
Speaker BPeople buy from people, they want to work with someone that they know is going to take care of them, they're going to be cared for.
Speaker BAll of those things.
Speaker BBut the needle mover for actually closing the deal is the why, so it's not the what.
Speaker BSo if you've listened to many episodes, I'm going to go through this again because it's a great reminder as we get into this conversation.
Speaker BSo you've heard me say in the past, the buying decision is like driving a car.
Speaker BThe steering wheel is the logic portion of this.
Speaker BBecause remember, people buy on emotion.
Speaker BThey justify it with logic.
Speaker BAnd then the piece most people miss is they justify that logic with another piece of emotion.
Speaker BSo if.
Speaker BIf the steering wheel is the logic that is turning the pointing the wheels in the right direction.
Speaker BThat's.
Speaker BCan you see it's broken?
Speaker BCan you see that needs to be replaced?
Speaker BOr is there any doubt in your mind that this work needs to be done?
Speaker BNo.
Speaker BOkay.
Speaker BThat's the logic side of it.
Speaker BThat's the piece that is.
Speaker BYeah.
Speaker BYes, I can see that.
Speaker BYou're the company for us.
Speaker BI love.
Speaker BYou did such a great job.
Speaker BYou're super knowledgeable.
Speaker BYou're the right rep for us.
Speaker BYep, totally.
Speaker BThe project totally makes sense.
Speaker BWe got to think about it.
Speaker BOkay, well, because we only focused on the what.
Speaker BThat is.
Speaker BYep.
Speaker BIt all makes sense.
Speaker BIt's logical.
Speaker BThe why is the emotion.
Speaker BEmotion is the gas pedal that causes them to take action and to take action now.
Speaker BSo we have to incorporate both the what and the why.
Speaker BSo I've got a simple way to go through this, but before we do, I've got a.
Speaker BHere's a fun script example for you.
Speaker BI love to give you word tracks, things that you can immediately implement that are going to change your results.
Speaker BSo we're going to stay in the H vac lane for this one.
Speaker BSo your system's 20 years old.
Speaker BThat's the what versus so what finally made this the day you decided to do something about it.
Speaker BThat's the why.
Speaker BWe've got to figure out where was the tipping point.
Speaker BBecause getting into this, this is the core question, we've got to figure out what changed why today, what finally pushed this to the top of the list.
Speaker BNow backing this up a little bit.
Speaker BWhen you're in season, you know, whatever home service and home improvement you do when something is broken, that's a much easier.
Speaker BYeah, clearly, you know, clearly something that has to be changed, you know, it's not working.
Speaker BWe want it to work.
Speaker BNow here's the difference though, because that's only a small fraction of.
Speaker BAnd it doesn't matter what you do.
Speaker BIf it's heating and air, if it's plumbing, the water heaters out.
Speaker BYou know, nobody likes cold showers.
Speaker BThe lights won't turn on if you're electrician.
Speaker BYou know, the garage door stopped going up and down.
Speaker BThey have to be able to get the car in and out.
Speaker BYou know those types of things.
Speaker BYes, obviously something's broken.
Speaker BIf you're selling doors, you know, the, the frames rotted out and the door doesn't open or close or it's stuck.
Speaker BYeah, those are the easy ones.
Speaker BNow the thing is, if we only stay there, this is why the industry average is 30% because, yeah, it's gotta be done, period.
Speaker BThat is not the bulk of the appointments we go to.
Speaker BAnd that's why I get so many questions about, you know, nobody has urgency, especially getting into the off seasons and whatever your industry is.
Speaker BHow do we have a conversation to create urgency?
Speaker BWhere's the urgency?
Speaker BNope, Everybody wants to wait until next season.
Speaker BThey're just fact finding all of these things.
Speaker BWell, I'm here to tell you that's actually not completely true because there has to be some amount of desire to change the situation or they would not be, they would not have taken the action to pick up the phone or fill out a form online to get you there and then not only invite a stranger into their home, but also to invest an hour or two of time, 1, 2, 3, 4, 5 times, just to sit for six months to not do anything.
Speaker BSome degree says, I want to change this situation or they wouldn't have taken the action and they would not be going through this process if they.
Speaker BThere wasn't a degree of them saying, there's something here that I want to change.
Speaker BSo we have to always remember that when they say, oh, we're just getting information for next season, well, there's a piece of that that is absolute BS or they wouldn't even go be going through it because they know prices are to change.
Speaker BThat's not what it's all about.
Speaker BThey know things are going to change year upon year.
Speaker BThey're not dumb.
Speaker BThey get it.
Speaker BThey just act like they are.
Speaker BSo that's what this is about.
Speaker BIt's finding out why.
Speaker BWhy now?
Speaker BBecause.
Speaker BSo the way that we break this down is, you know, when we're thinking about it, we're talking about the what and the why.
Speaker BThe what which is the equipment, it's the process, it's the garage door, it's the front door, it's the water heater, it's the water treatment, it's the heating and air system.
Speaker BThat's the what.
Speaker BThat's the logic.
Speaker BSo you could think of it like this.
Speaker BThe what is the logic.
Speaker BThe why is the emotion.
Speaker BSo we've got to find out the why, because that's what people make buying decisions around.
Speaker BAnd that why happens.
Speaker BAnd it comes to a head in the tipping point.
Speaker BThis is the reason they called you.
Speaker BSo when we get into your appointment asking, okay, great, what changed?
Speaker BWhy today, why now?
Speaker BWhat finally pushed you to push this to the top of the list?
Speaker BThese are not small talk questions.
Speaker BAt first glance, they feel like small talk questions.
Speaker BBut what it's doing, it's going to reveal the Runway of reasons leading to today's conversation.
Speaker BAnd so here's an example.
Speaker BI had a coaching.
Speaker BThis is one where really, really it started to get clear with me.
Speaker BHad a coaching call yesterday with one of my coaching clients, Ryan, and he was recounting one of his experiences in the home.
Speaker BSo he gets to this house and the homeowner says something like, so, gosh, you know, I'm so glad you're here.
Speaker BWe want to make sure to get the tax credit because it's expiring here in a couple months.
Speaker BWe want to make sure to GR that tax credit before it goes away because it's a couple thousand bucks.
Speaker BAt first glance, it's like, okay, that's the reason.
Speaker BBut it's not.
Speaker BWhen you break, when you start probing further, when you unpack this.
Speaker BThey had to have been thinking about this for a while.
Speaker BAnd then the tax credit going away becomes the motivator to go ahead and get it done.
Speaker BSo when you're in that type of a conversation, you know that we've got to still have to find out the why.
Speaker BThat is not the why.
Speaker BYou're there.
Speaker BIt just happens to be an incentive to move their timeline forward.
Speaker BBut they had to have been thinking about it.
Speaker BIt had to have been on their radar, or they would have never picked up the phone and called.
Speaker BThey would have never filled out a form.
Speaker BSo asking those kind of questions, like, okay, well, yeah, 100% agree, we got to pour gasoline on that fire with, say, a tax credit that's expiring or a rebate that's expiring or something like that.
Speaker BYes, we pour gasoline on that fire and let that simmer and let that grow.
Speaker BOh, for sure.
Speaker BYou're exactly right.
Speaker BIt is going away.
Speaker BSo we got to make sure to capture that, those additional savings while we are still able to.
Speaker BBut let's set that aside for a minute.
Speaker BClearly, you've been thinking about this for a while.
Speaker BHow long have you been thinking about this project?
Speaker BAnd so now we're starting to get to the why.
Speaker BHow long have you been thinking about it?
Speaker BWhat was the moment?
Speaker BSo why now?
Speaker BIs it because you heard the tax credit's going away?
Speaker BOkay, but then we get back into.
Speaker BSo you've been thinking about this for a while.
Speaker BSo my question to everybody else, everybody listening, what do you think the next question should be?
Speaker BOkay, why have you been thinking about this for a while?
Speaker BYou know, what are the things in thinking about this project?
Speaker BWhat are the reasons that have made you be considering that, made you consider this project?
Speaker BWe have to go back to the origins of where the desire to even take these steps comes from?
Speaker BBecause if we don't, we're missing the point.
Speaker BWe're absolutely missing the point.
Speaker BBecause they can call 500 companies to come in and say, you're right, tax credit is going away.
Speaker BAll right, here's what we can do.
Speaker BAnd everybody sounds the same.
Speaker BThere's no connection there.
Speaker BThere's no reason that's going to move them off of that other than now.
Speaker BOf course, if there's something expiring there forces a decision, but that's not when the decision started.
Speaker BSo this is going way, way, way back.
Speaker BI don't know if you ever saw the movie Inception think about it like that.
Speaker BSo here's the key takeaway in this piece of it is the why now moves the cell from transactional to transformational.
Speaker BTransactional to transformational.
Speaker BThe other thing that happens and when we're thinking about cells, we have to think about comfort zones because change is uncomfortable for people.
Speaker BAnd zoom out.
Speaker BLook at our society right now.
Speaker BThink about the people that you know that are absolutely resistant to picking up the phone and talking to a human being on the phone.
Speaker BYou do this yourself.
Speaker BI'm pointing my finger at every single one of you.
Speaker BYour best friend will call, you'll grab your cell phone and you' at it and you wait until the call stops and then you text them back and go, hey, what's up?
Speaker BI do it too.
Speaker BWe all do it.
Speaker BWhy?
Speaker BBecause so much, so many of us are resistant to talking on the phone, especially unannounced.
Speaker BSo what that means is somebody took the action to pick up the phone and call a human being to schedule an appointment to have a stranger in their house.
Speaker BThat's way that that's starting to bump the limits of their comfort zone.
Speaker BSo now here's the thing.
Speaker BWhen you start looking at everything that's going on and you consider their project, this is why people will live with something way longer than they should.
Speaker BNot because they don't.
Speaker BNot because they like the pain of being uncomfortable or whatever the problem is causing.
Speaker BBut that pain is not bigger than the uncomfortableness of change in their life because it's too far outside their comfort zone.
Speaker BSo what we have to do, this is your job.
Speaker BWe have to expand their comfort zone by connecting that decision to an urgent emotional reason that feels secure.
Speaker BSo here's an example.
Speaker BSo we'll go back to the rebate scenario.
Speaker BTotally understand you want the rebate, but what would it mean to you if you never had to hear that loud clunker at night anymore?
Speaker BWhat would it mean to you if we were able to reduce your bill by 25%?
Speaker BWhat would it mean to you if you weren't woken up at every single time that garage door goes up and down?
Speaker BWhat would it mean to you if.
Speaker BAnd apply whatever fits your scenario in your, you know, in.
Speaker BIn your what?
Speaker BTake water treatment?
Speaker BWhat?
Speaker BWhat would it mean to you if you never had to scrub the hard water spots off your.
Speaker BOff your shower glass anymore?
Speaker BApply it to whatever you do.
Speaker BBut that's so different when we start to approach it this way.
Speaker BSo what happens is when you anchor into the tipping point, the conversation shifts from price shopping to life changing.
Speaker BBecause it it.
Speaker BNow we're getting back to the why there was a reason.
Speaker BEven if they say hey, we're just price shopping.
Speaker BThey're not there.
Speaker BSomething had to been on the radar for them to start price shopping.
Speaker BThis is making sense, everybody.
Speaker BSo I raise your hand if it makes sense.
Speaker BKeep your hands on the wheel.
Speaker BBut.
Speaker BSo I freaking love this topic because it really, I just realized if you could boil it all down, all down to this.
Speaker BSo it's the why now.
Speaker BTipping points.
Speaker BThe moment someone finally acts, it's so, so, so much more powerful than any word track.
Speaker BOkay, review my notes here.
Speaker BMake sure I'm on.
Speaker BMake sure I'm on track with my notes.
Speaker BSo, yeah, so here we go.
Speaker BThere's a couple more examples here.
Speaker BThe difference between the what and the why, you know, we've got to.
Speaker BWe've got to get to that why.
Speaker BSo here's another story analogy, right?
Speaker BWe can use this type of a word track.
Speaker BSo, Mr.
Speaker BHomeowner, you know, your system's been limping along for years, but, well, here, like as an example, right?
Speaker BYou know, maybe it's limping along for years, but now, maybe they now have a new baby.
Speaker BIt wakes the baby up at night.
Speaker BTipping point, or why finally get so, so uncomfortable?
Speaker BShe tells the husband to finally call and get something done about it.
Speaker BTipping point.
Speaker BHere's a verbiage here.
Speaker BWhat's going on with the system?
Speaker BLet me ask, what made this the day to finally call?
Speaker BOr I mean, I've got in my notes that we've been looking at fighting this thing for a while.
Speaker BWhat is different now?
Speaker BWhat's different now versus then?
Speaker BWhat's changed?
Speaker BWhat's the why did we, you know, why have you.
Speaker BI'm just curious.
Speaker BWhy did you finally decide to have this conversation, to finally do something about it?
Speaker BYou've been living with this for a long time.
Speaker BWhat's changed now that you finally want to.
Speaker BThat you want to make a change?
Speaker BI'm.
Speaker BI'm just curious.
Speaker BYou can't be too curious.
Speaker BYou have to be made of questions.
Speaker BWe assume nothing and we have to be so infinitely curious and ask more questions.
Speaker BAnd so here is a challenge for every single one of you listening.
Speaker BI want you to, if you really want to get, get good at this, you've got to practice it.
Speaker BSo let's practice shifting the what's wrong question into why now.
Speaker BYou know, practice changing your what's wrong to why now.
Speaker BAnd here's my challenge to you, right?
Speaker BYou take a couple minutes, and when not when you're driving, you know, do it when you're stopped, grab your notebook and write down three versions or three variations in your own voice of why today, why now?
Speaker BWrite your own versions of that.
Speaker BThat'll help reinforce this and help you remember we're not just asking about the what.
Speaker BWe have to ask about the why and see if you can find the tipping point.
Speaker BSo getting into this next section, of course, most problems exist for months, even years.
Speaker BWhat matters is what snapped them into action now.
Speaker BSo those questions, write your own variations of this.
Speaker BWhat changed?
Speaker BWhy today instead of last month?
Speaker BWhat finally pushed this to the top of the list?
Speaker BCompare it to a boiling point, right?
Speaker BBecause it simmers forever.
Speaker BIt could simmer for a long time.
Speaker BSuddenly it's going to spill over.
Speaker BSo your job is to catch that spillover moment.
Speaker BI'm saying the same thing numerous different ways because I want you to hear this.
Speaker BThis, this is how important it is.
Speaker BThis is going to become.
Speaker BI can tell you I'm going to be speaking from stage quite a bit this next year.
Speaker BAnd if you want me to speak from, come talk to your company or company events, we're getting into Christmas party season, those types of things.
Speaker BIf you would like me to, as your keynote, reach out, I will bring the fire, and I will inspire, motivate and encourage and take your team to the next level.
Speaker BAnd this is going to be one of the things we're going to be talking about a lot moving forward because it's this important.
Speaker BSo here's another script example for you.
Speaker BSo lots of people live with these issues for years.
Speaker BWhy was today the day to finally make the call?
Speaker BJust ask.
Speaker BJust ask straight out like that.
Speaker BWhat was your tipping point?
Speaker BWhat finally made the difference that you wanted to do something about this today?
Speaker BSo your challenge, write three variations of that.
Speaker BSo here is how why now creates urgency without pressure, because this is really what it's all about.
Speaker BSo because urgency doesn't come from discounts or deadlines, it comes from uncovering what already matters most to them.
Speaker BThe tipping point is about expanding their comfort zone.
Speaker BSo the decision feels safe, not pressured.
Speaker BAnd so, you know, this isn't about selling air conditioners, it's about selling peace of mind when the baby sleeps tonight, you know, so script example around that, that makes sense.
Speaker BSo what I'm hearing is you've been dealing with this, but what really did it was when your wife got woken up last night, or what really did it was when the baby woke up because of it last night.
Speaker BThat's the reason it's time to get it fixed now, isn't it?
Speaker BCan you feel the difference in that type of Question, language, thought process instead of, oh, okay, so it's noisy at night, it wakes you up.
Speaker BOkay, well, you know, if we could do a, you know, look at a quieter one, would that, you know, that.
Speaker BActually most people don't even ask, would that help?
Speaker BThey just go straight to, okay, this one is 12 decibels and this one's 13 decibels, and this one's 28 and 42.
Speaker BNobody knows what that even means.
Speaker BWhy are we going into decibels where that's the what that's stuck in the.
Speaker BThat's stuck in the features.
Speaker BNobody cares.
Speaker BWhat they want to do is not getting woke up at night because the, the dang system so loud or the, or whatever else is going on in the home.
Speaker BThat's the why is the important part of this.
Speaker BSo another challenge for you.
Speaker BPractice.
Speaker BThink of your top two or three things.
Speaker BIn every industry, there's usually what, two, three, four things that we ever get called out for as the main problems.
Speaker BIt's not even that many.
Speaker BSo practice reframing each of those.
Speaker BDefine first.
Speaker BYou have to recognize them and define them.
Speaker BIf you don't recognize all of the common things that come up, that's place one to start.
Speaker BBecause as a professional, you've got to analyze this.
Speaker BWe don't sell by chance.
Speaker BYou have to sell on intention.
Speaker BEvery single thing we do say, hear, touch is intentional.
Speaker BSo the minute that you take radical responsibility for your appointments and for your life and you're an entrepreneur, you're running a business within a business, the minute you take radical personal responsibility, then you become very intentional about it.
Speaker BYou start to measure things so you can manage them.
Speaker BIf we don't measure it, we can't manage it.
Speaker BSo once you've recognized what those two, three, four things are that are the most common problems that we get called out for, it's not the what anymore.
Speaker BWe've got to find out what the tipping point is.
Speaker BSo if you're only selling the what, you're replaceable.
Speaker BWhen you uncover the why, now, you're unforgettable.
Speaker BI'm going to say that one more time.
Speaker BIf you're only selling the what, you're replaceable.
Speaker BWhen you uncover the why, now, you are unforgettable.
Speaker BSo here is.
Speaker BLet's recap.
Speaker BNumber one, people buy on emotion.
Speaker BThey justify it with logic, and they justify that logic with another piece of emotion.
Speaker BThe tipping point is hidden in the question why today.
Speaker BIt's in there somewhere.
Speaker BYou just have to find it.
Speaker BThere's not a unless it's was working fine and then broke, you know, and that is not working.
Speaker BThose are the easy ones.
Speaker BBut that we all know that's a small percentage of the project.
Speaker BThe actual sales appointments that you actually run.
Speaker BThis, the secret ingredient is hidden in why now?
Speaker BSo when soon as you're able to uncover that it creates natural urgency without ever sounding pushy, which is number three.
Speaker BSo people buy on emotion, justify it with logic, justify that logic with another piece of emotion.
Speaker BThe tipping point is hidden in, in the question why today or why now?
Speaker BAnd uncovering that this is number three creates natural urgency without ever sounding pushy.
Speaker BSo if this helped you go, leave me a review.
Speaker BYou can find the link in the show notes for Google.
Speaker BGo to Apple podcast.
Speaker BLeave me five star Google review.
Speaker BApple review.
Speaker BIt will definitely help more people find the show.
Speaker BNumber two, this is something I'm really happy about.
Speaker BYou have to know if you want fresh, practical strategies for lead generation.
Speaker BI just wrote a guerrilla marketing guide.
Speaker BHow to have consistent leads year round without spending a dime online.
Speaker BI just wrote that guide.
Speaker BIt is my gift to you.
Speaker BIt's got proven things that I've done.
Speaker BEvery single one of these I've done in the field.
Speaker BWe've had leads from them.
Speaker BI've made sales from them.
Speaker BEvery single thing I put in here I've actually done.
Speaker BThis is not.
Speaker BOh, here's a great idea.
Speaker BI don't know if it's going to work.
Speaker BEvery single one of these I have used and have the receipts to prove it.
Speaker BSo if you would like a copy of that guide right now, you can get it at go to the website Doortodoor Institute.
Speaker BThat's D O O R the number two D O O R institute.com and it'll pop right up.
Speaker BFill out that form.
Speaker BThey'll it'll send it right to you.
Speaker BAnd then the second piece of that with door to door Institute, I don't know if you've heard about it yet, but we have an event October 24th, so come to the event.
Speaker BEven if you don't want to come to the event.
Speaker BLet me tell you super quick what we're doing.
Speaker BWe have put together door to door canvassing for H Vac.
Speaker BThis is the easiest, lowest cost way to get not just leads but qualified appointments booked onto your calendar.
Speaker BThis what and again, this is not some goofy, you know, marketer on digital social media blowing up your inbox going, could you use 30 appointment, 30 leads this week?
Speaker BNo, this is, this is not that crap.
Speaker BThis is actually proven.
Speaker BWe've got the track record Again, we've got the receipts to prove it.
Speaker BWe're going to be able to put 20, 30, 40, 50, a hundred appointments on your calendar in a week if you can handle it.
Speaker BNow, of course we'll scale it according to the size of your team, but if you want to know more about that, that again.
Speaker BDoortodoorinstitute.com d o o r the number two d o o rinstitute.com we've got an event in Dallas, Texas on October 24, 2025.
Speaker BSo it's exactly one month from today, date of recording and also when you get your guide, the Guerrilla Marketing Guide, that's my free gift to you.
Speaker BGive us your info though and sign up for to get more info about how we can book appointments onto your calendar with our canvassers.
Speaker BBut we're doing it differently.
Speaker BWe're not doing it like I know what you're thinking, oh, what's it going to do?
Speaker BThe reputation of my company.
Speaker BI've got the solution, I've got it fixed.
Speaker BIf you know me, it's all about integrity and doing things the right way.
Speaker BSo to learn more, go to doortodorinstitute.com and it's going to rock your socks off.
Speaker BSo go get that guide.
Speaker BIt will help you.
Speaker BAnd next week we're going to start with the Discovery trilogy.
Speaker BI'm going to break down the most overlooked part of every sales appointment, every sales call.
Speaker BSo where I'm going to do a three part series on how, why and give you of course some exact scripting and some very practical ways to do better job of things like this, uncovering the why now.
Speaker BBut we're going to dive into some of the other elements that ways to dig that information out in a way that doesn't seem pushy that we're going to get clarity around it.
Speaker BSo now they have a reason to move forward more than just oh, the rebate's expiring or oh, you got to hurry up and do it.
Speaker BSo stick around, it's going to be awesome.
Speaker BThanks for listening to the show.
Speaker BI appreciate it.
Speaker BEvery single one of you go leave me a review.
Speaker BAnd I, you know, I'm just so grateful for every single one of you that listen.
Speaker BYou are focused on your growth which is a sign that you are getting 1% better every single day because you're even listening to this show.
Speaker BSo I appreciate every single one of you and it also proves that you are working to become someone worth buying from.
Speaker AYou've been listening to the Close it now podcast, our passion is to dive head first into the transformative movement that's reshaping the very foundation of horror, H Vac and home improvement, and at the same time covering fitness, nutrition, relationships and personal growth, proving that we can indeed have it all.
Speaker AWe hope you've enjoyed the show.
Speaker AIf you did, make sure to, like, rate and review.
Speaker AWe'll be back soon, but in the meantime, find the website@closeitnow.net find us on Instagram @thereal closeitnow and on Facebook closeitnow.
Speaker ASee you next time.