Speaker A

A new digital furniture platform wants to be an omnichannel, one stop shop for customers.

Speaker A

According to chainstoreage.

Speaker A

By seamlessly integrating store location and inventory data within its search engine, furniture.com intends to enable customers to explore, test, and purchase furniture items either digitally or in person.

Speaker A

Roomstogo, one of the nation's largest furniture retailers, both backs and participates on the furniture.com platform.

Speaker A

Furniture.com's retailer partnerships also include chains such as Bloomingdale's and American Signature Furniture.

Speaker A

And as someone currently in the market for home furnishings, or at least I think you're still in the market for home furnishings or, or aren't we always in the market for home furnishings?

Speaker B

Yeah, sure does.

Speaker A

Yeah, right.

Speaker A

Why not?

Speaker A

Does what furniture.com is.

Speaker A

Maybe not with all the tariffs.

Speaker A

Does what furniture.com is trying to do intrigue you?

Speaker B

Yeah, it does, because I think it gets back to how we're searching and discovering this.

Speaker B

Again, like, I, I'm not going to roomandboard.com or to roomstogo.com to look for furniture.

Speaker B

That's just not how it's happening.

Speaker B

I'm getting inspired by following, you know, Rae Design, which is one of my favorite interior design posts.

Speaker B

And every Monday, she does a Look for Less.

Speaker B

So I see a restoration hardware chair, and then she posts a, a West Elm chair, that's hundreds of dollars less.

Speaker B

And if I can, in that moment, you know, click the button to search that particular item and see, like, there's one at the West Elm.

Speaker B

This chair is at this west elm that's 10 miles away from you.

Speaker B

If you go there now and you go sit on it and try it, like, I, like the article is saying, like, if it works, I'm buying that chair.

Speaker B

I'm leaving that day with that chair.

Speaker B

But I'm only able to do that if I know, like, I'm only able to, like, get that motivation to get up and go when I have this directly available to me.

Speaker B

So I think that's one case.

Speaker B

The other example is, again, it's Lens.

Speaker B

Like, I think so many people now are using lens as a way to, you know, see something online or see something, like in a furniture store when they're out on a Saturday doing furniture shopping and see, like, who else has this?

Speaker B

Where else can I get it?

Speaker B

And to be able to say at that point in time, you can go to this retailer this many miles away, it's there.

Speaker B

Like, I, I think you definitely see increase in basket size and, and that intent, that's completely shifted when you've invested in what furniture.com is talking about doing here.

Speaker B

But that's, that's me and my, you know, party of one shopping experience.

Speaker B

Like what, what is your opinion, Chris, from being in this, in this business, in furniture and home furnishings for so long from, especially from an omnichannel perspective.

Speaker A

Yeah, I mean I, I think the concept's really intriguing.

Speaker A

I was on the site yesterday.

Speaker B

Yeah.

Speaker A

And you know, the best way I could describe it, it's, it looked to me like a hybrid of like search advertising.

Speaker A

Like, it kind of felt like retail me, not circa 10 years or 10 or 15 years ago, but combined with like, it's kind of like a mashup between that and a third party marketplace for brands that want to sell through it.

Speaker A

Right.

Speaker A

And, but this idea that they're inherently getting at is a, it's a new wrinkle because it's, it essentially creates like you're saying a third party marketplace that shows you the availability of products for in store pickup or in person browsing, which is still a key factor in determining your home furnishings purchases.

Speaker A

And like you said, using Google Lens or you're searching for an item with very specific specifications.

Speaker A

Like I can remember, I can remember when I was finishing my house, I was, I wanted a yellow rug.

Speaker A

So I was like 8 by 10 yellow rugs.

Speaker A

Show me everything you got.

Speaker A

But it's limited in the universe of what that, you know, that site carries.

Speaker A

I think I was on Wayfair at the time.

Speaker A

But now you get all the extended brands here too, which I don't know of anyone else trying to do that.

Speaker A

But there are some big questions.

Speaker A

There's some big matzo balls with whether or not this concept can work like one.

Speaker A

It sounds like they've got some big brands already, but how many brands are going to sign on to it and then will consumers actually go there to use it?

Speaker A

Which I think they will at the end of the day based on hearing you describe it.

Speaker A

Because that's exactly from my experience of home furnishings, how people want to shop.

Speaker A

So I think that's actually easy.

Speaker A

But then who else will start to do this?

Speaker A

That's the big question is like, you know, furniture.com's the first one maybe to this party.

Speaker A

But you know, does Wafer start to do it?

Speaker A

Does Walmart start to do it?

Speaker A

Or does, you know, this becomes some kind of co op play with the smaller furniture brands to defend themselves against Wayfair and Walmart?

Speaker A

I could see them wanting to do that.

Speaker A

The last place I'd be listing my products is on Wayfair or Walmart or Target or some big national, you know, brand third party marketplace.

Speaker A

So I think this plays in really nicely for that reason too.

Speaker A

So I think it's really interesting.

Speaker A

I applaud the audacity.

Speaker A

I mean it's, it's a really audacious concept that I don't know, it's catching both of us, you know, in a way that you know, we haven't seen.

Speaker A

When was the last time we talked about a new retail concept where like oh yeah, that's, that's different.

Speaker A

That's got a hook.

Speaker A

That's got a hook that could last.

Speaker B

Yeah, I have, I totally agree.

Speaker B

I think there's, this is something that's new that's happening.

Speaker B

I do think your points are dead on though.

Speaker B

Like, and even, you know, how do we look at the, the other search players out here?

Speaker B

Like how does Google respond to this and does Google start to categorize like, categorize it's now Google Furniture or it's Google Beauty or whatever.

Speaker B

Like there's so many competitors that could get in and around this space.

Speaker B

So it will be interesting.

Speaker B

See like the moats that furniture.com can set up and the partners that they, I mean I think it'll really come down to, to the partners like you said that they can bring in.

Speaker A

Well and the other interesting point about this too, which you know, we're on the advisory board for Lucky.

Speaker A

The article mentioned Lucky as a similar, you know, idea to do this to tell you what inventory is available in store.

Speaker A

But the funny thing about this, which is why I love what we do is Lucky is a completely different type of thing in a lot of ways.

Speaker A

That's about, you know, making sure you're advertising is a, you can see if the product you want where it's available through your advertising because they're synced with the inventory feeds.

Speaker A

Same idea in principle but a very, very different execution.

Speaker A

But it shows you that getting the inventory visibility to where things are in a physical location is going to be key here as things evolve.

Speaker A

And you and I mean kudos to us.

Speaker A

We've been on that for a while.

Speaker A

I mean we've been, I think we've been hooked up with Lucky now for over two years.

Speaker A

So right.

Speaker A

You know, we, we've seen the evolution going in this way.

Speaker A

This is cool that furniture.com is doing this.