A new digital furniture platform wants to be an omnichannel, one stop shop for customers.
Speaker AAccording to chainstoreage.
Speaker ABy seamlessly integrating store location and inventory data within its search engine, furniture.com intends to enable customers to explore, test, and purchase furniture items either digitally or in person.
Speaker ARoomstogo, one of the nation's largest furniture retailers, both backs and participates on the furniture.com platform.
Speaker AFurniture.com's retailer partnerships also include chains such as Bloomingdale's and American Signature Furniture.
Speaker AAnd as someone currently in the market for home furnishings, or at least I think you're still in the market for home furnishings or, or aren't we always in the market for home furnishings?
Speaker BYeah, sure does.
Speaker AYeah, right.
Speaker AWhy not?
Speaker ADoes what furniture.com is.
Speaker AMaybe not with all the tariffs.
Speaker ADoes what furniture.com is trying to do intrigue you?
Speaker BYeah, it does, because I think it gets back to how we're searching and discovering this.
Speaker BAgain, like, I, I'm not going to roomandboard.com or to roomstogo.com to look for furniture.
Speaker BThat's just not how it's happening.
Speaker BI'm getting inspired by following, you know, Rae Design, which is one of my favorite interior design posts.
Speaker BAnd every Monday, she does a Look for Less.
Speaker BSo I see a restoration hardware chair, and then she posts a, a West Elm chair, that's hundreds of dollars less.
Speaker BAnd if I can, in that moment, you know, click the button to search that particular item and see, like, there's one at the West Elm.
Speaker BThis chair is at this west elm that's 10 miles away from you.
Speaker BIf you go there now and you go sit on it and try it, like, I, like the article is saying, like, if it works, I'm buying that chair.
Speaker BI'm leaving that day with that chair.
Speaker BBut I'm only able to do that if I know, like, I'm only able to, like, get that motivation to get up and go when I have this directly available to me.
Speaker BSo I think that's one case.
Speaker BThe other example is, again, it's Lens.
Speaker BLike, I think so many people now are using lens as a way to, you know, see something online or see something, like in a furniture store when they're out on a Saturday doing furniture shopping and see, like, who else has this?
Speaker BWhere else can I get it?
Speaker BAnd to be able to say at that point in time, you can go to this retailer this many miles away, it's there.
Speaker BLike, I, I think you definitely see increase in basket size and, and that intent, that's completely shifted when you've invested in what furniture.com is talking about doing here.
Speaker BBut that's, that's me and my, you know, party of one shopping experience.
Speaker BLike what, what is your opinion, Chris, from being in this, in this business, in furniture and home furnishings for so long from, especially from an omnichannel perspective.
Speaker AYeah, I mean I, I think the concept's really intriguing.
Speaker AI was on the site yesterday.
Speaker BYeah.
Speaker AAnd you know, the best way I could describe it, it's, it looked to me like a hybrid of like search advertising.
Speaker ALike, it kind of felt like retail me, not circa 10 years or 10 or 15 years ago, but combined with like, it's kind of like a mashup between that and a third party marketplace for brands that want to sell through it.
Speaker ARight.
Speaker AAnd, but this idea that they're inherently getting at is a, it's a new wrinkle because it's, it essentially creates like you're saying a third party marketplace that shows you the availability of products for in store pickup or in person browsing, which is still a key factor in determining your home furnishings purchases.
Speaker AAnd like you said, using Google Lens or you're searching for an item with very specific specifications.
Speaker ALike I can remember, I can remember when I was finishing my house, I was, I wanted a yellow rug.
Speaker ASo I was like 8 by 10 yellow rugs.
Speaker AShow me everything you got.
Speaker ABut it's limited in the universe of what that, you know, that site carries.
Speaker AI think I was on Wayfair at the time.
Speaker ABut now you get all the extended brands here too, which I don't know of anyone else trying to do that.
Speaker ABut there are some big questions.
Speaker AThere's some big matzo balls with whether or not this concept can work like one.
Speaker AIt sounds like they've got some big brands already, but how many brands are going to sign on to it and then will consumers actually go there to use it?
Speaker AWhich I think they will at the end of the day based on hearing you describe it.
Speaker ABecause that's exactly from my experience of home furnishings, how people want to shop.
Speaker ASo I think that's actually easy.
Speaker ABut then who else will start to do this?
Speaker AThat's the big question is like, you know, furniture.com's the first one maybe to this party.
Speaker ABut you know, does Wafer start to do it?
Speaker ADoes Walmart start to do it?
Speaker AOr does, you know, this becomes some kind of co op play with the smaller furniture brands to defend themselves against Wayfair and Walmart?
Speaker AI could see them wanting to do that.
Speaker AThe last place I'd be listing my products is on Wayfair or Walmart or Target or some big national, you know, brand third party marketplace.
Speaker ASo I think this plays in really nicely for that reason too.
Speaker ASo I think it's really interesting.
Speaker AI applaud the audacity.
Speaker AI mean it's, it's a really audacious concept that I don't know, it's catching both of us, you know, in a way that you know, we haven't seen.
Speaker AWhen was the last time we talked about a new retail concept where like oh yeah, that's, that's different.
Speaker AThat's got a hook.
Speaker AThat's got a hook that could last.
Speaker BYeah, I have, I totally agree.
Speaker BI think there's, this is something that's new that's happening.
Speaker BI do think your points are dead on though.
Speaker BLike, and even, you know, how do we look at the, the other search players out here?
Speaker BLike how does Google respond to this and does Google start to categorize like, categorize it's now Google Furniture or it's Google Beauty or whatever.
Speaker BLike there's so many competitors that could get in and around this space.
Speaker BSo it will be interesting.
Speaker BSee like the moats that furniture.com can set up and the partners that they, I mean I think it'll really come down to, to the partners like you said that they can bring in.
Speaker AWell and the other interesting point about this too, which you know, we're on the advisory board for Lucky.
Speaker AThe article mentioned Lucky as a similar, you know, idea to do this to tell you what inventory is available in store.
Speaker ABut the funny thing about this, which is why I love what we do is Lucky is a completely different type of thing in a lot of ways.
Speaker AThat's about, you know, making sure you're advertising is a, you can see if the product you want where it's available through your advertising because they're synced with the inventory feeds.
Speaker ASame idea in principle but a very, very different execution.
Speaker ABut it shows you that getting the inventory visibility to where things are in a physical location is going to be key here as things evolve.
Speaker AAnd you and I mean kudos to us.
Speaker AWe've been on that for a while.
Speaker AI mean we've been, I think we've been hooked up with Lucky now for over two years.
Speaker ASo right.
Speaker AYou know, we, we've seen the evolution going in this way.
Speaker AThis is cool that furniture.com is doing this.