Well, hello, everybody, and welcome to another amazing episode of Unstoppable Success.
Speaker AAnd on this podcast, as you know, we hear from amazing leaders, people in industry, CEOs, founders, and people that have had amazing success.
Speaker AUnstoppable success.
Speaker AAnd we get their insights, their wisdoms, their tips so that you can also have unstoppable success.
Speaker AAnd today, I have the greatest pleasure to share with you, Laurent Cohen.
Speaker AAnd let me just tell you a little about a little bit about him.
Speaker AHe is the founder and CTO of getoblock, a voice first AI platform helping local businesses never miss a customer call.
Speaker AAnd that's so important.
Speaker AWith over 20 years of entrepreneurial and technical, technical leadership across Europe and the U.S. he now builds AI tools that handle real phone conversations, book appointments, and capture leads automatically.
Speaker AHe understands how to use practical AI to save time, recover missed revenue, and simplify daily operations.
Speaker AHe is the proud father of three, and he was born in France.
Speaker AAnd I would say you now split your time between the us, between Florida and Israel.
Speaker ASo welcome.
Speaker BHey, thank you very much for having me, Jackie.
Speaker BAnd I look forward spending the next hour with you.
Speaker BAnd I hope that by the end of discussion, I will help people understanding that unstoppable success.
Speaker BI think it's about, and God knows a lot of people have been trying or companies trying to stop me, but it's all about resilience.
Speaker BIt's all about experience.
Speaker BAnd at the end of the day, I like to say it's all about problem solving.
Speaker AYeah, right.
Speaker AProblem solving.
Speaker AWhether it's a customer's problem, your problem, a client's problem, there's so many different things, but at the end of the day, we're.
Speaker AProblem solving is helping other people.
Speaker BIt is.
Speaker BExactly.
Speaker BIt's helping other people.
Speaker BIt's just understanding them.
Speaker BAnd most of all, Jacqueline, understanding yourself.
Speaker BYou come in the business field young, full of energy, you know, ready to devour the world, but also full of assumptions.
Speaker BAnd if you live long enough in the business realm to be still up and standing, you certainly know that all those assumptions disappear, and it kind of humbles you.
Speaker BSo we're going to see together how I've been humbled and now I'm proud to stand and create new things, but with all that luggage of things that I'm carrying, which are very interesting.
Speaker ARight?
Speaker AIt's the good book.
Speaker AIt's the Good, the Bad, and the ugly.
Speaker ARight.
Speaker ASo to speak.
Speaker ARight.
Speaker AWe take the Good, the Bad and the ugly, and we, we make it our best, but all luggage, actually.
Speaker ASo, like, our baggage all serves a Great purpose.
Speaker ASo let's dive in.
Speaker AI'm really, really curious about this.
Speaker AYou right now have a company, but you didn't always have a company.
Speaker ASo tell me a little bit how you got to the point where you are right now where you, you know, you don't come out of the.
Speaker AOut of college necessarily.
Speaker AMaybe you did come out of college with a company.
Speaker BI basically started working in the family business for a very few months.
Speaker BBut I guess, like my father, I'm a entrepreneur at heart.
Speaker BI knew that from a very young age.
Speaker BNot that I cannot comply to other people.
Speaker BI most certainly can comply to what anybody tells me.
Speaker BEven my employees know.
Speaker BI'm a listener.
Speaker BI'm really a listener.
Speaker BBut I've got, you know, you have to have this sense of adventure when you dive into entrepreneurship.
Speaker BYou obviously, people have a misassumption that they think that being an entrepreneur is all about freedom.
Speaker BI don't think it's about freedom.
Speaker BEntrepreneurship doesn't free you and most of it.
Speaker BJacqueline, if again, if you've been in business long enough, you understand that whatever your business is, you never work for yourself.
Speaker BYou always work for someone else.
Speaker BI've been in the digital field for 23 years now, 24 years.
Speaker BAnd I can say that I've been working for years for Google, for Meta, for Amazon, for many people.
Speaker BBut myself, I was probably the second or third one.
Speaker BYou work for your employees, you know, but that's a good thing.
Speaker BI mean, right?
Speaker BIf you respect the people you're working with, they're not working for you.
Speaker BYou're also working for them.
Speaker BSo, no, entrepreneurship is not about freedom.
Speaker BEntrepreneurship is about adventure.
Speaker BIt's about getting hit and going back up.
Speaker BIt's.
Speaker BIt's not a fast race.
Speaker BIt's a marathon.
Speaker BNo, you don't.
Speaker BYou don't win the race in weeks or month.
Speaker BYou.
Speaker BYou.
Speaker BYou win the race in years.
Speaker BAnd again, I've been blessed to do what I want all my life.
Speaker BCreating, constantly creating new things.
Speaker BBut there's been highs and lows, and I think we're gonna dive into it.
Speaker AYeah.
Speaker ASo.
Speaker ASo, Tango.
Speaker ASo what was your family's business
Speaker Benvironment?
Speaker BIt was a testing laboratory.
Speaker BTesting water, cosmetical products, food, products, Many, many kind of testing back in France.
Speaker BAnd very quickly, I saw something that my father at the time didn't see.
Speaker BBasically was focused on testing, mostly water and air.
Speaker BAnd I saw that cosmetics and food were a new market.
Speaker BSo I decided to become an entrepreneur.
Speaker BAnd he was my subcontractor for some point, for some time.
Speaker BYeah.
Speaker BSo that that was a kind of agreement we had together.
Speaker BAnd the what I did started to be successful and it took his own way until 2002 when I got married.
Speaker BAnd since I was 12 and the first time I visited the US I had the American dream right inside of me.
Speaker BYou know, music, movies, you name it.
Speaker BAnd I just decided to take my new wife and luggages and just take a flight to Miami, you know, and just start again, start a new life.
Speaker BThis was probably the most beautiful adventure I've ever lived because I was young, I was 32, I was 31, I was in love.
Speaker BI was looking to do what I loved since a young age because I'm a geek.
Speaker BSo working in the digital field.
Speaker BAnd the interesting thing was that in 2002 when I arrived, it was right after the Internet bubble, if you remember that time.
Speaker BAnd at that time, it's hard to believe nowadays, and I guess for the younger people it's unimaginable, but everybody was afraid of the Internet.
Speaker BNobody wanted to invest any money, nobody wanted to work in that field.
Speaker BYou know, Google was just created when you started doing SEO and marketing.
Speaker BWe were working with Yahoo at that time.
Speaker BSo I saw.
Speaker BReally?
Speaker ARight, yeah.
Speaker AAol, right.
Speaker AI mean, I'm talking about dinosaurs, right?
Speaker BYeah, yeah, yeah.
Speaker BNow email, Web's house, you know, so if we go back and it was a beautiful time to create, everything was possible.
Speaker BAnd this is something, you know, when you work in any field, and especially the digital field, I hear so many people that come to me and say, oh, God, I'm scared.
Speaker BI've missed social media, I've missed SEO, I've missed SEM, I've missed everything.
Speaker BI always miss something.
Speaker BNow I'm missing AI.
Speaker BAnd I always tell them, you know, it's like sitting at a train station, you know, there's always another train, you know, and actually you used to wait three or four, four years for the next train.
Speaker BNow you wait a couple of weeks and you have a new train coming in, you know.
Speaker BRight.
Speaker BSo.
Speaker ARight.
Speaker BIt's just a matter of getting focused, love, loving what you do, you know, diving into it.
Speaker BAnd especially nowadays with AI, you can literally learn the skill set within weeks and become a pro in your field.
Speaker BSo as everyone is listening right now, I would say do not be afraid of anything technological.
Speaker BDon't be afraid that you're missing something.
Speaker BIf you decide to work, you'll be able to do it.
Speaker AYou know, Lauren, I want to just, I want to repeat what you just said because that is a really important nugget.
Speaker ARight, It's.
Speaker AThere's, there's always time to do something you're.
Speaker AYou're not missing.
Speaker AIt's about whether or not you decide to jump in and focus.
Speaker AYou know, it's, you know, you didn't miss a bubble.
Speaker AYou're missing opportunities if you don't take them.
Speaker ARight?
Speaker AThere's always that.
Speaker AThere's, you know, just because, you know, you might be 65 and be like, oh, I haven't done well, you can still do.
Speaker BI have so much things to say about that.
Speaker BThe first thing I'd like.
Speaker BThe first thing I'd like to say is that overall, whatever your age is, you know, it's just about.
Speaker BAnd it's very easy to say, but very difficult to do.
Speaker BGoing from being passive to being active, okay, we watch things, we see something is happening.
Speaker BWe have ideas, you know, but the first minutes, the first hours, the first days you dive into an idea or project, you name it, you know, are the toughest one.
Speaker BYou know, what am I going to do?
Speaker BEverybody wakes up in the morning with a great idea.
Speaker BEvery single one.
Speaker BWe all have great ideas.
Speaker BSo now what happens?
Speaker BYou get a Fourier, you know, with that idea, you're excited, you know, I'm going to rule the world.
Speaker BYou know, I'm going to do so many things.
Speaker BSo now let's dive into what I'm going to do to do it, you know, and then you enter, you ask yourself question, and you get a lot of assumptions.
Speaker BNo, a lot of assumptions, oh, this is what my customer is going to be.
Speaker BThis is where I'm going to be located.
Speaker BThis is how my website is going to look.
Speaker BAnd then you start imagining that and start building and building and building.
Speaker BBut what I have to say, Jacqueline, is at that moment in time, you do not have a company yet.
Speaker BIt's not because you are creating a product that you have a company.
Speaker BIt's not because you are getting a list that you have a company.
Speaker BThe day you have a company is the day you know who your customers are.
Speaker BAnd this is insane because right now I'm working in AI and people think, well, AI is changing the world.
Speaker BThey will replace humans, you know, And I feel the contrary.
Speaker BThey're not going to replace human for the simple fact that as now, if you want to sell something, only a human can buy it.
Speaker BYou're not selling to AI.
Speaker BAI is a tool.
Speaker BAI enhances you.
Speaker BAnd AI makes you a better worker, sometimes even a better human.
Speaker BI'd say, in my case, I guess it is, you know, it makes you give you, like superpower.
Speaker BYou know, you.
Speaker BYou need less resources, you need less time to build.
Speaker BYou know, you.
Speaker BYou're able to dig into subject that you wouldn't have dreamt of two years ago.
Speaker BYou acquired knowledge, but at the end of the day, you are selling something to someone, not to something.
Speaker BAnd if you keep that in mind, you see that at the end of the day, nothing changes.
Speaker BYou know, it was like did probably a thousand years ago.
Speaker BIt was like this 20 years ago.
Speaker BIt was like this five years ago.
Speaker BYou know, so when you start to decide that, okay, now I've got a business, I'm passing the euphoria, you know, I'm.
Speaker BI'm getting serious.
Speaker BSee where your customers are.
Speaker BTalk to people.
Speaker BTalk to 100 people that are potentially your customers.
Speaker BHave a discussion with them.
Speaker BWould you buy my product?
Speaker BWould you?
Speaker BDo you think the color is good?
Speaker BDo you think the button is good there?
Speaker BIf you're online, you know, ask questions, get feedback, and put all those assumptions in the trash.
Speaker BJust be, you know, open yourself to receive as many information as you get.
Speaker BBecause believe it, Jacqueline, the day you start working and really getting active into your field, you see that not only you put those assumptions on trash, but you learn new things every day.
Speaker BYou learn, you get new customers every day that give you new feedbacks.
Speaker BAnd it's not about pivoting, you know, it's about just adjusting constantly.
Speaker BAnd that is a human thing.
Speaker BAdjusting is human.
Speaker BMachines don't adjust.
Speaker BMachine just deliver.
Speaker BAs women, we adjust.
Speaker BAnd this is the main quality that we need in business.
Speaker BAnd this is why AI will not replace us now.
Speaker BBecause I'm a talker, too.
Speaker BThe other thing that was very interesting that you mentioned, Jacqueline, you said you can be 65 and work.
Speaker BI had the discussion with my partner the other day, and we're living in a fabulous world.
Speaker BAnd the reason is 5, 10, 15 years ago, the young guns were the king, right?
Speaker BYou're a coder, you're young, you're beautiful.
Speaker BYou go to see a VC, you say, I have that idea.
Speaker BGive me $10 million.
Speaker BAnd it worked, apparently.
Speaker BAnd when.
Speaker BWhen you get older, you know, there was a tendency for people to discard you because, well, you're a bit too old for this.
Speaker BYou're a bit too old for that.
Speaker BBut now things are changing.
Speaker BThe game has leveled because of AI.
Speaker BCoders are not worth anything anymore because AI can replace them.
Speaker BBut when it comes to problem solving, only people with experience can solve problem.
Speaker BAnd who are the people with experience, Jacqueline?
Speaker BUs, myself, at Least, Right?
Speaker ARight.
Speaker AWe're not far apart in age, right.
Speaker BI don't know exactly your age, I
Speaker Athink, but I got a couple of years on you.
Speaker AI got a couple years on you.
Speaker ABut it's very true.
Speaker AYou.
Speaker AIt's very true.
Speaker AIt's like, you know, there's again, key nuggets.
Speaker AAI is not going to replace a human in all things.
Speaker ARight.
Speaker AIt might replace the coder, but you still need someone to actually be able to look at what it's coding and be able to actually dissect and look at and, and use the code to actually take it to something.
Speaker ARight.
Speaker AYou know, you need to be able to use the code to problem solve and know how to actually be a top down thinker.
Speaker ARight.
Speaker ALike to think.
Speaker ARight.
Speaker ATo think strategically.
Speaker AAnd people with experience know how to do that because they've done it, we've done it for years, right.
Speaker AAnd it actually gives us, I think, an edge over somebody else who, you know, thinks that AI can think for them.
Speaker ARight?
Speaker ANo, AI cannot think for you.
Speaker AYou have to think.
Speaker ARight.
Speaker AIt's the tool.
Speaker ARight?
Speaker BThis is constantly what I'm working on daily basis with AI.
Speaker BI work with AI all day long now.
Speaker BOkay?
Speaker BThere's not a single thing that I do not do with AI because this is my sidekick.
Speaker BThis is not even a machine for me.
Speaker BThis is my employee.
Speaker BI treated like human resources.
Speaker BI just engage with it, you know, when I'm upset, I tell the AI.
Speaker BWhen I'm happy, I tell the AI too, you know, but at the end of the day, it's constantly providing judgment on what the AI gives you.
Speaker BYou have to have judgments, you know, because if you let, if you let the AI guide you all the way, you're gonna hit a wall, that I can tell you for sure.
Speaker BI've been through that.
Speaker BSo you apply judgment.
Speaker BAnd again, judgment comes with experience most of the time, you know, and then also something that is very important and it's.
Speaker BI'm circling back to what I said earlier about missing the train.
Speaker BI hear a lot of people saying, I'm on social media all day.
Speaker BThere's so much new application, so much new products, I don't know what to do.
Speaker BI'm wasting my day just browsing and seeing those applications and I get overwhelmed with all that information.
Speaker BWell, Jacqueline, I don't do that anymore.
Speaker BThe reason is, as much as I use AI, the new tool doesn't dictate what I'm going to do with my day.
Speaker BAgain, my customer dictates what I'm going to do with my day.
Speaker BAnd if my customer says I need this then I'm going to say how can I do that for my customer?
Speaker BAnd then what do I do?
Speaker BI turn to AI and I say, hey, my customer needs that.
Speaker BLet's build it together.
Speaker BAnd then the AI might say, you have this new tool, you know, you search that or you find this and then you apply this new tool or not.
Speaker BBut at the end of the day the basic foundation of the company is focusing on the customer, focusing on the need and then going toward AI to find a solution.
Speaker ARight?
Speaker AIt's so true what you said and I think that's really important.
Speaker AIt's using again using it as a tool to find the solution.
Speaker AYou shouldn't be wasting your time just because yeah, there's always new things coming out but whether or not it's right for you, it's going to dictate be based on whether what your personal needs are or your company needs are not just to jump into something because it's new, right?
Speaker AIt's, it has to be purpose, purposeful to jump into it.
Speaker AIs it useful for your business, your client.
Speaker AAnd then you, you need to, you need to be the one searching for it, not be the one that's not being pushed upon it.
Speaker ALike, you know what I mean?
Speaker BSo it's exactly the same as what we said earlier when you start a company, but you're not really starting, you know, you, I know people that have been building things for years, literally, but never that into what the real thing is.
Speaker BYou know, you can always have a better website, you can always have a better product.
Speaker BBut no, by the time you think you are close to finish then because you're afraid of diving maybe, you know, I don't know, you say ah, I'm going to fix this, I'm going to do that again.
Speaker BYou know, I remember vividly that guy I met 15 years ago, he had this cool idea about selling cars online.
Speaker BYou know, I was not really pro that idea but anyways, yeah, and the thing is that he had resources, financial resources.
Speaker BAnd I remember he was, his kids were at my kids school so I was seeing him every once in a while and always talk to me about this new, this project and he was always showing me the latest beta version of his app, you know, and this lasted for maybe seven years and after already a couple of years I was like okay, this guy is not going anywhere.
Speaker BAnd he never came out with his product solution because I think some people like the idea of being an entrepreneur but do not like Being entrepreneurs because entrepreneurs is not fun.
Speaker BYou know, building a company is not fun.
Speaker BImagining a company is very fun.
Speaker BThat I agree with you.
Speaker BYou know, living, living in a dream is beautiful, but going through the details of what, building a company and working with people is different.
Speaker ARight?
Speaker ABeing an entrepreneur, the one thing that is really important to know and no matter where you are in your success journey, because it is a journey, it does take discipline and it takes focus.
Speaker AAnd I just shared this the other day.
Speaker ALike I said to, I, I, I have a brand new platform on school, the Apple, the platform school.
Speaker AAnd I was speaking with somebody about the platform and I said, I have like 15 people.
Speaker AWow.
Speaker AYay.
Speaker A15 members.
Speaker AI haven't really done much to actually go after and to share it with a lot of people, but one of the things that I said was, you know, we were talking and I said, I have been doing a, you know, this company was supposed to work with me on building out the school community.
Speaker AAnd I said, I haven't even had a chance to look at anything because I, I need to focus.
Speaker ALike, I need to focus on what, what's right for me right now in my business.
Speaker AAnd this is not like, yes, it's something that I want to do, but you have to be able to look at your day and look at your week and look at your month and say, you know, what are the things that I really need to put my attention on to build and focus on and to have that unstoppable success?
Speaker AYou need to be able to say no to things.
Speaker ANo is, you know, no's a complete sentence, right?
Speaker ASay no to the things that don't matter.
Speaker ANow I want to talk about your success right now with, with your, the AI voice.
Speaker AYou know, get public.
Speaker ARight.
Speaker AI'm, and I'm, I'm curious about something because I'm, I was like, like, how does this work?
Speaker AAnd how do you, how does it, how do you deal with any of, like the frustrations?
Speaker ALike, you know, I think about, like, how does it compare to the, When I call American Express and I'm trying to get through and it's like, Please enter your 15 digit card number.
Speaker AI just want to speak to a representative and I'm like, you know, right, so how, how, how is yours?
Speaker AAmazing.
Speaker BFirst of all, we very quickly understand that we were not literally creating or selling Voice AI.
Speaker BAgain, Jacqueline, Voice AI is the tool that we're providing, but what we need to sell is a trust product.
Speaker BWhy?
Speaker BFor the simple reason that someone, I think that was Edison, right.
Speaker B120 years ago, created this crazy innovation called the phone.
Speaker BAnd the phone has this thing where you go to a store, you pay for a subscription, someone gives you 10 digits.
Speaker BAnd from that moment on, anybody, anywhere at any time can cause disruption in your life.
Speaker BSince then, you get a phone call.
Speaker BWho likes the phone?
Speaker BEverybody hates the phone.
Speaker BWe all need it.
Speaker BIt's very practical.
Speaker BBut we do not like the phone.
Speaker BYou know, at least professionally.
Speaker BThere's always a call at the wrong time.
Speaker BSo this, this was it forever.
Speaker BThen we had the voicemail.
Speaker BBut the voicemail was asynchronized, you know, and in that time and days we've been living for the past 20 years, asynchronization, you know, is lost revenue.
Speaker BIf you don't answer immediately, the user is going to call someone else.
Speaker BThen you add chatbots.
Speaker BChatbots are cool.
Speaker BThey provide questions, but they don't convey emotion.
Speaker BYou know, you have to understand, especially small and local businesses, I've been built for year over the trust that the business owner creates with the customers.
Speaker BAnd this trust is conveyed by the voice.
Speaker BEither it's face to face or over the phone.
Speaker BYou create a trust.
Speaker BAnd this bound that you have is not something to take lightly.
Speaker BIt's been built for years.
Speaker BSo now we have this voice AI that's a tool that can take over the phone elegantly, with patience, 24 7.
Speaker BNow it can even detect emotion.
Speaker BSo let's say a customer is upset, the AI will detect the emotion and will respond accordingly, which is amazing, right?
Speaker BBut from that standpoint, with all those beautiful technology, you still have the trust that the business owner has built.
Speaker BAnd as someone that is providing AI voice service, I value the trust and I need to protect that trust.
Speaker BAnd the only way to protect that trust is within three things.
Speaker BFirst, the quality of the data that we have.
Speaker BWe need to know about the business.
Speaker BWe need to know what the history of the business, how it has been built, and we need to have this relationship with the business.
Speaker BSo those information are trained.
Speaker BI used to train the voice AI, then you have to have what we call the guardrails.
Speaker BYou need to protect what the AI say.
Speaker BThe idea of the voice AI is to let you go to bed and to your family in peace, not to stress about how the AI is going to respond when you're not there.
Speaker BSo, so you have to have guardrails then.
Speaker BThe third thing that's very important is the fallback.
Speaker BBecause as good as voice AI can be, if there's an emergency, if there's an important message, you Know, voice AI need to be able to transfer at the right time to the business owner.
Speaker BNow, those three things might seem simple, but they are really the core of how we built our company.
Speaker BWhat we like to say is that, you know, some people look at the stars, we look at the instruments.
Speaker BAnd I think beyond our company, a lot of people should think about that when they're doing their creating a new business.
Speaker BYou know, it's easy to say, oh, look how fancy the voice is.
Speaker BYou know, look, it is a beautiful woman.
Speaker BVoice is smooth and silky, you know, but at the end of the day, does it have guardrails, does it have falls back?
Speaker BDoes he had data?
Speaker BYou know, that's looking at the instruments, that's not looking at the stars like a pilot would do.
Speaker ARight, right.
Speaker ASo when you're, you know, with your, you know, business, walk me through, you know, is it, is it in an.
Speaker AIs it both?
Speaker AIs it outbound or mostly inbound?
Speaker BSo at this time it's only inbound.
Speaker BOkay.
Speaker BSimply because the AI, Voice AI is a very new technology.
Speaker BRight.
Speaker BAnd as today telecommunication company are not very comfortable with voice AI.
Speaker BSo if you take over again, it's all about trust.
Speaker BIf you take over the voice channel for a business and that the voice starts cold call or calling customers, you know, it can create friction with telecom company.
Speaker BSo as now we're, we're not ready.
Speaker BAnd again, I will insist on that.
Speaker BIt's all about trust.
Speaker BYou know, you don't want to do that right now until telecommunication is good with V. Now what's interesting with our product and we've tried to do, remember when I say that obsession and I think by now, you know, it is trust.
Speaker BWhat we did is we created 1.8 billion listings for businesses and we deployed as many voice AI.
Speaker BSo we have 1.8 million voice AI.
Speaker BAnd actually anybody that is not listed yet on a directory can go create its own listing for his business.
Speaker BAnd the voice AI will be deployed within minutes.
Speaker BWhat does it imply?
Speaker BIt implies that the business can literally within minutes for free, have a voice AI working on that directory.
Speaker BHe can test it, he can send his customer there and if he is satisfied with the solution, then he can subscribe to the product and have a virtual line, a voice AI linked to the virtual line and a widget that he can put on its own website.
Speaker BSo again, in order to build trust, and that's always what I said to other people that are building company, have your customer tried before, make sure they have the product in front of them so they Won't be surprised.
Speaker BAnd if they're not surprised, they'll be happy and they won't churn.
Speaker AYou know, I actually, I'm, I love that you're building that.
Speaker ARight, because it's actually, you know, creating a directory like that, you know, for people to be able to have their, you know, a business listing.
Speaker AIt's, it's so I'm like, I'm, I'm going old school, right.
Speaker ASo you know your yellow pages, right.
Speaker AYour white pages, right.
Speaker ASo you could search for a business.
Speaker ABut it would be really interesting to be able to have somebody be able to click on it and you know, hear and see about the business and make that, have that connection and a call, bring people to certain places, have a call.
Speaker AYou know, being able to have a telephone number on your website where people can actually dial in and hear, hear voice.
Speaker BThat's exactly what it is.
Speaker BAnd also one thing that is very interesting and that's also changed a lot against the assumption that we had initially, you know, when we first started, we say, okay, we going to create those voice AI business going to found us and then they're going to buy our service.
Speaker BBut we found out that the most important thing was really not that.
Speaker BIt was that as we grew and we grew quite fast, a lot of people were using our platform on a daily basis.
Speaker BUsers and all those people using were as many information that we could gather about customers and business relationships.
Speaker BAnd when used and properly trained for our data, they feed back the overall agents which make them in turn even more intelligent.
Speaker BSo as many people use our platform as better the AI is.
Speaker BAnd that's something that our competition cannot do yet because they are only providing voice AI to X, Y and Z Company.
Speaker BWe are serving 1.8 million businesses as now we have hundreds of minutes per day of discussion that we use to make our AI smarter.
Speaker BAnd that's, I think it's quite interesting and differentiate us from the competition.
Speaker AYeah, no, it is because it actually, it doesn't when you know, as we've shared the biggest thing about AI, it's a tool.
Speaker AYou need to feed it information for it to actually learn.
Speaker AAnd the more it can learn, but it needs accurate data.
Speaker AIt needs accurate information to actually be able to pull out accurate information.
Speaker ARight.
Speaker ATo be able to learn intelligently.
Speaker BThis exactly it another assumption, Jacqueline.
Speaker BWe thought initially that we would be prompting all day.
Speaker BActually we don't prompt much because the more you get into AI, the more you understand that prompting needs to be very lean, very light in order to let The AI breathe what feeds the LLM and the agents are the datas.
Speaker BAnd now again we are not doing AI anymore.
Speaker BDatas are data.
Speaker BYou know, data is, our servers are Excel files are CSVs, you know, everything.
Speaker BAnd you, you use those data, you, you put them every day in order.
Speaker BYou know, you do a lot of things with data and that's really the core of business nowadays.
Speaker BWe spend our days creating data and implementing data.
Speaker AYeah, you know, it's, that's really, it's, it's kind of interesting.
Speaker ASo I'm curious, so what do you feel is next on your, on your list like with the company and where do you see, you know, because success is always growth, right?
Speaker ASo where do you see your next growth coming from?
Speaker BWell, we're constantly having new companies listed.
Speaker BSo that's one thing.
Speaker BWe're expanding internationally.
Speaker BWithin the next six months, we gonna expand to Europe and South America.
Speaker BSo this is exactly how we define our business.
Speaker BBut we also, you know, keeping the door open to new things.
Speaker BFor instance, we think that the further we go down the line, the more voice, you know, we can't.
Speaker BToday we are voice first company.
Speaker BWe probably sometime will be a voice only company.
Speaker BAnd that's very exciting.
Speaker BSo right now we heavily working for instance on the voice search.
Speaker BSo now you can call our agents and you can ask find a hairdresser near me, you know, or what's the, is there a pet groomer salon open now?
Speaker BAnd those things, believe it or not, Google, which is awesome and beautiful and great company, does not that do that very well?
Speaker BIf, if you go to Gemini, if you go chat GPT and you ask them do you have a chiropractor open now and can I book an appointment?
Speaker BIt won't do it for you, you see.
Speaker BSo it's very exciting when you think about it that you're, you're entering something.
Speaker BAnd remember what we said earlier, Jacqueline, we said the, the next train.
Speaker BWell, there's a huge train, you know, here, a lot of exciting things to be done and it's, it's very hard to imagine that all those big company at the end of the day left all this voice channel which was kind of discarded, you know, and nobody wanted this one.
Speaker BEverything was digital.
Speaker BNow we write, we don't do anything else.
Speaker BWell, Elon Musk is building robots and within 10 years when you're going to meet one of those robots in the street, you're going to talk to him, not going to type, you know, so.
Speaker ARight.
Speaker BThe interaction, the voice interaction is going to get Even more important.
Speaker BAnd if you master that and you apply it today to a directory, you can apply it to any other part of the economy.
Speaker BSo that's very interesting.
Speaker AOkay, so now, and that's also, I'm thinking about the other thing about Jetsons.
Speaker AThe Jetsons, right, anyway, exactly, I remember that.
Speaker BExactly.
Speaker BAnd also the, the very interesting that I want to share with you is that we're helping mostly small business and local businesses and voice AI is really leveling the game for them because it gives them access to customer tools that they wouldn't have dreamt of five years ago.
Speaker BThey were only accessible for medium and large company, you know, multi language handling.
Speaker BYou know, Voice AI can speak up to eight language.
Speaker BNow you can see if someone speaks Portuguese, we're in, sorry, Portuguese.
Speaker BAnd you can jump into Italian or German or French, you name it.
Speaker BSo that's very interesting.
Speaker BThen it's open 24 7.
Speaker BIt answers 24 7.
Speaker BThose things.
Speaker BOr just having a receptionist in a small business was not something they could afford.
Speaker BNow they can.
Speaker BSo it's leveling up the game.
Speaker BAnd once the games get leveled up, what does it do?
Speaker BIt leaves time for the small business to grow.
Speaker BSo circling back again to what we said earlier about AI will not replace us.
Speaker BNot only it's not replacing us, but it will create growth, wealth, which in turn will allow us to hire more people, you know, so it's all good,
Speaker Ayou know, that is all good.
Speaker AThat, that is all good.
Speaker AI totally love what you are doing and I love that you, where you have, you know, the success you have.
Speaker ANow I have to go back to something that we, we were talking about before we got on the podcast and because I, I want, I want our listeners to hear what you said about, you know, the different places that you lived.
Speaker AAnd I thought it was really, really interesting because you said, you know, you grew up in Europe where you really learned, you know, it's like attention to detail, right?
Speaker AYou know, mastering.
Speaker BYes, exactly.
Speaker AIt's like mastering and I think of craftsmanship, right.
Speaker AYou know, the beautiful, beautiful buildings that you see in Europe and the amount of time that it took to craft.
Speaker AAnd then you move to the U.S. right?
Speaker AAnd you said you learned more efficiency, right?
Speaker AAnd then in Israel you're learning, it's.
Speaker AIt was all about speed.
Speaker BUrgency.
Speaker AUrgency.
Speaker BExactly.
Speaker BThe, this is, we had the chance to discuss a little bit earlier and I was telling you that's my wealth, you know, that's how I account for.
Speaker BAt the end of the day, this is what makes me and what I'M the most proud of, you know, being able to travel, to meet people from all over the world.
Speaker BAnd yes, you know, when you're born and raised in Europe, you, you learn detail about history, you learn detail about architecture.
Speaker BYou know, you, you, you spend time doing stuff.
Speaker BYou know, you don't rush into things, and so it gives you a sense of attention to details.
Speaker BThen you bring that attention to details.
Speaker BAnd you go to America and they say, okay, now you need to be efficient.
Speaker BSo.
Speaker BYeah, but, you know, I like to be attention to detail.
Speaker BOkay, let's do it together.
Speaker BSo now I'm going to be efficient and I'm going to bring attention to details.
Speaker BAnd then you open enough in Israel, and here you have a state of urgency because, you know, you need to go to a shelter.
Speaker BMaybe in one hour, you, you, you work with that urgency.
Speaker BBut again, you don't put aside the craftsmanship.
Speaker BYou don't put aside the efficiency.
Speaker BYou just adjust.
Speaker BAgain, remember, Jacqueline, it's always about adjustments, everything you say.
Speaker BAnd when you, you know, it's like juggling between things.
Speaker BYou know, when you balance those three things, I think you get very interesting results.
Speaker BSo if anyone is listening and doesn't have or didn't have the opportunity to travel, that, that's fine.
Speaker BThat's fine.
Speaker BJust, just think about it.
Speaker BThink about craftsmanship when you're too speedy, you know, think about efficiency when you take too much of your time, think about urgency when you're laid back, you know, there's, there's always, you know, something to put in perspective.
Speaker BAnd if you have debt within you, it comes naturally.
Speaker BBut if you don't have within you, it doesn't mean you cannot do it.
Speaker BSo those three things are part of what can create a good entrepreneur.
Speaker AI think I, I absolutely love that.
Speaker AAnd I almost, I'm looking at the, you know, the diagram and that cross section between all three of those gives you unstoppable success.
Speaker AI think that's where.
Speaker AYeah.
Speaker ASo everybody.
Speaker AI will.
Speaker ASo, Lauren, how can people connect with you and learn more about what you were doing and also dive into your deep wisdom because you have quite a bit.
Speaker BWell, first of all, I, I love to share.
Speaker BNow, people know it, so they can just get to our directory@getoblit.com they go to the footer.
Speaker BWe have all sorts of websites that they can go on, send messages, and if they send a message to Lawrence, I make sure I read them and I reply to them.
Speaker BThey can ask any question.
Speaker BThey need help.
Speaker BThey need a little bit of a, you know, a push.
Speaker BYou know I'll be more than happy to do that.
Speaker BSo getuplic.com go to visit the website.
Speaker BYou can also send a message and I'd be more than happy to help anyone.
Speaker BAnd if anyone wants to test drive what a voice AI is for free, they can just create a listing and within minutes they will have a voice AI and they can see how it works.
Speaker AThat is absolutely fantastic.
Speaker ASo listeners, please do me the favorite of going and connecting with Lauren.
Speaker AI am going to put all of his links in the show notes so you will see them all there.
Speaker AAnd then I need you to do me another favor.
Speaker ATwo things.
Speaker AOne is I'm putting the link to our brand new school community, Unstoppable Success in the show notes.
Speaker APlease go there and subscribe and then also share this podcast with any business owner, CEO, entrepreneur that you know so that they can get on this great new product and be part of the directory.
Speaker ABecause it is really important.
Speaker ATrust me, it will help your business and I know this is information that your colleagues need to hear and listen to.
Speaker AI'm Jacqueline Stromager.
Speaker AThis is the Unstoppable Success podcast.
Speaker AThank you all for listening and thank you Laurent for being an amazing guest.
Speaker BThank you Jacqueline.
Speaker BHave a blessed day.