This is Transit Unplugged.
Paul Comfort:I'm Paul Comfort, and on today's episode of the podcast, we
Paul Comfort:have a special treat for you.
Paul Comfort:We have as our guest, really the top transportation official in
Paul Comfort:the world from the largest transit system, Andrew Lord, or Andy Lord.
Paul Comfort:He is the Commissioner of Transport for London, TfL.
Paul Comfort:He's London's most senior transport official.
Paul Comfort:Been in the job now for over a year.
Paul Comfort:He was appointed on an interim basis in October of 2022 after his predecessor,
Paul Comfort:Andy Byford, left the agency.
Paul Comfort:Now he has been appointed on the permanent basis in June of 2023.
Paul Comfort:So just about a year holding the position.
Paul Comfort:And on today's episode, we talk about everything you think we would talk about.
Paul Comfort:His background, his career.
Paul Comfort:Some of the big challenges and successes of the agency, what's
Paul Comfort:happening with congestion charging and the ultra low emission zone, those
Paul Comfort:have special importance in the U.
Paul Comfort:S.
Paul Comfort:as the City of New York is moving toward congestion charging next month.
Paul Comfort:We talk about microtransit and e bikes, the new Superloop bus service with routes
Paul Comfort:around the city, the bus franchising model, how it works there in London and
Paul Comfort:how it's spreading throughout the U.
Paul Comfort:K., some new technologies that TfL is looking to embrace in the future, And
Paul Comfort:how they're moving toward a zero emission fleet and how that's all working there.
Paul Comfort:The Elizabeth Line and so many more things.
Paul Comfort:I think you're really going to enjoy this deep dive into the world's largest
Paul Comfort:transit system with the Commissioner of Transport for London, Andy Lord.
Paul Comfort:And if you Enjoy the podcast after you listen to it.
Paul Comfort:Leave us a rating, wherever you listen, whether it's on Apple
Paul Comfort:iTunes, Spotify, or somewhere else.
Paul Comfort:Leave us a rating and a comment so we can know what you think, and it'll
Paul Comfort:help more ears get to listen to the good news of public transportation.
Paul Comfort:Now let's dive into our conversation with Andy Lord, Commissioner
Paul Comfort:of Transport for London.
Paul Comfort:Thank you so much, Andy, for joining us on the show.
Andy Lord:Pleasure, Paul.
Andy Lord:Thanks for the invite and, delighted to join you.
Paul Comfort:Yeah, great to have you.
Paul Comfort:We've been working on this for probably nine months.
Paul Comfort:As soon as you got appointed back in October, I think I was emailing you
Paul Comfort:saying, Hey, you want to come on?
Paul Comfort:And I think you said, Hey, let me get my feet wet a little bit first.
Paul Comfort:So anyway, glad to have you on.
Paul Comfort:You're, you're coming up to celebrate your first full year as the, you know,
Paul Comfort:the official commissioner, right?
Andy Lord:Correct.
Andy Lord:Yeah.
Andy Lord:I, I was appointed in June last year.
Andy Lord:I held the position on an interim basis after my previous successor, Andy Byford.
Andy Lord:Left in October.
Andy Lord:so yeah, coming up to I guess 18 months in total, but 12 months officially.
Andy Lord:It's been a really action packed first year.
Andy Lord:Really proud of what we've, achieved and hugely honoured and privileged to
Andy Lord:be, leading London's transport system.
Paul Comfort:from what I hear, it's going amazing.
Paul Comfort:You're doing an amazing job.
Paul Comfort:you know, I know I'm on the other side of the pond here, but I stay
Paul Comfort:in tune with what's happening there.
Paul Comfort:And, maybe if you don't mind, give us a few glimpses into, you know, the
Paul Comfort:highlights of the year, how you feel things have gone, any big, projects
Paul Comfort:you've undertaken and how they're going.
Andy Lord:Yeah, sure.
Andy Lord:I mean, as I say, it's been, it's been a momentous year actually
Andy Lord:for us as an organization.
Andy Lord:We've, for the first time in our history, we've, achieved an operating
Andy Lord:surplus, financial, perspective.
Andy Lord:So, cover the cost of our operations for the first time in TfL's history,
Andy Lord:which is a remarkable achievement.
Andy Lord:It's a 3.
Andy Lord:1 billion pound turnaround over the last three years.
Andy Lord:so that's, you know, at a business level, that's hugely important.
Andy Lord:Of course, every pound of surplus we make is a pound we reinvest
Andy Lord:into the network and into our customers and into our colleagues.
Andy Lord:at an operational level, we've completed, what we call the Superloop, which is our
Andy Lord:express bus network around outer London.
Andy Lord:it's been hugely successful.
Andy Lord:That's gone from literally being an idea on a small piece of paper, to the
Andy Lord:launch of, nine routes, across, around the whole of outer London, in, about nine
Andy Lord:months, which is a remarkable achievement.
Andy Lord:I'm hugely proud of everybody involved with that.
Andy Lord:we completed the final phase of the Elizabeth line, so Andy, my
Andy Lord:predecessor, who you know well, did an amazing job, getting the Elizabeth
Andy Lord:line actually open and connected.
Andy Lord:But we did the final timetable uplift, in May last year, we're now
Andy Lord:running 24 trains an hour, through the central section connecting Heathrow
Andy Lord:in the west to Sheffield in the east.
Andy Lord:it's carried well over 350 million passengers in the year, which is,
Andy Lord:a remarkable achievement with huge, levels of, customer satisfaction,
Andy Lord:and operational performance, which we're really, really proud of.
Andy Lord:so there's those elements.
Andy Lord:We've, of course, London, as you know, has a huge number of ceremonial events,
Andy Lord:and events like the London Marathon.
Andy Lord:we, of course, had the coronation, of their majesties, King
Andy Lord:Charles III and Queen Camilla.
Andy Lord:That was a huge event for the city and the nation, but it was a huge event for
Andy Lord:TfL in terms of our role of, managing the transport for, the coronation.
Andy Lord:And they've done a huge amount, on our net zero.
Andy Lord:Journey, of course, the expansion of the ultra low emission zone
Andy Lord:in August last year, the largest, low emission zone in the world.
Andy Lord:London is a leading city, really is driving air quality improvement.
Andy Lord:that was an immense task and it's gone extremely well.
Andy Lord:so, they're just some of the highlights.
Andy Lord:I've missed many out, but, you know, hugely grateful for the
Andy Lord:incredible colleagues that we have across TfL who've done such
Andy Lord:amazing things over the last year.
Paul Comfort:Well, bravo to you.
Paul Comfort:Tell us, how big is TfL?
Paul Comfort:Kind of give us a scope of, you know, the types of service you operate, how
Paul Comfort:many employees, all that kind of stuff.
Andy Lord:Yeah, so we, depending on what measure you use, we are
Andy Lord:the largest integrated public transport authority in the world.
Andy Lord:so, we run all the buses in London.
Andy Lord:We have a fleet of 9, 000 buses, largest fleet of buses in Europe, half
Andy Lord:of all buses in the UK are in London.
Andy Lord:we run the Underground, the oldest metro system in the world, about
Andy Lord:600 trains operating each day.
Andy Lord:between the buses and the Tube, they carry, about, 8 to
Andy Lord:9 million passengers, per day.
Andy Lord:we then have London Overground, the Docklands Light Railway, the The
Andy Lord:London Trams, the Elizabeth Line, they carry between them about another
Andy Lord:three million passengers per day.
Andy Lord:So we're carrying about eleven to twelve million passengers a day across London.
Andy Lord:We're also responsible for the strategic road network, all the traffic signals
Andy Lord:in London, river services, the Woolwich Ferry, which is a ferry in the east,
Andy Lord:London Cable Car, just for good measure, and then we have, the cycle hire scheme.
Andy Lord:as well, and we license all the taxi and private hire vehicles across the city.
Andy Lord:we have about 28, 000 colleagues directly employed by TfL
Andy Lord:across, all those services.
Andy Lord:And then we have another 25, 000 bus drivers who are employed
Andy Lord:by, companies on our behalf.
Andy Lord:And then about another 20, 000, across the wider supply chain,
Andy Lord:providing services on our behalf.
Andy Lord:And then on top of that, TfL, is directly responsible for about
Andy Lord:100, 000 jobs in the wider supply chain and industry across, the UK.
Andy Lord:our operating costs, about 9 billion sterling a year.
Andy Lord:And as I say, we've just achieved our first operating surplus, which,
Andy Lord:isn't public yet, but, it'll be round about 100 million ish, pound sterling.
Andy Lord:So that's all I'll hopefully use this scale of what we do.
Paul Comfort:That's amazing.
Paul Comfort:tell us about the structure of TfL you're part of the city government
Paul Comfort:there, right, under, the mayor.
Andy Lord:Correct.
Andy Lord:We're, we're a public sector organization, wholly owned subsidiary of the Greater
Andy Lord:London Assembly, which was, a devolved, part of government that London has its own
Andy Lord:governance, if you like, within the UK.
Andy Lord:The mayor, is responsible for leading that.
Andy Lord:We actually have, the London mayoral election is taking place tomorrow.
Andy Lord:It happens every four years, so I'll know, the weekend, who, the new mayor
Andy Lord:will be, or if it's the same mayor.
Andy Lord:the mayor is currently chair of TfL so we have a board of non
Andy Lord:executives, appointed by the mayor.
Andy Lord:we have a deputy mayor of transport who is our deputy chair, so my day to
Andy Lord:day dealings with the deputy mayor.
Andy Lord:but, the mayor holds me and our executive to account, so then the London wide
Andy Lord:assembly who are also, being elected tomorrow, they then hold both the mayor
Andy Lord:and myself to account in terms of how we spend, public funds, and that side of it.
Andy Lord:And then, we get the majority of our funding through passenger income.
Andy Lord:Obviously, but we do get devolved funding through what we call
Andy Lord:business rates, which comes from London businesses and homeowners.
Andy Lord:Through the COVID pandemic, we've received grant funding from central government, but
Andy Lord:prior to the pandemic, that had all gone, so we were standing on our own two feet.
Andy Lord:Because the dire impact the pandemic had on our finances, we went to government
Andy Lord:and we've received funding from them.
Andy Lord:But we're now on our own two feet again at an operating level.
Andy Lord:So, the government, if they, if we make a suitable business case, they will provide
Andy Lord:us with funding for major infrastructure and fleet renewals going forward.
Andy Lord:But otherwise we now stand on our own two feet.
Paul Comfort:Tell me about your background, some coming from
Paul Comfort:the airline industry and how you ended up where you're at.
Andy Lord:Yeah, so I'm an engineer by background.
Andy Lord:I did an apprenticeship and degree, very fortunately sponsored by British Airways.
Andy Lord:I worked for BA for 26 years straight from school, held numerous roles with them.
Andy Lord:Including time out at Boeing in Seattle, a lot of time in the UK regions.
Andy Lord:ended up on BA's executive committee for, about seven and a half years.
Andy Lord:left BA in 2015 on very good terms, but it felt like it was the
Andy Lord:right time to 26 years with them.
Andy Lord:had an amazing, career and time with the airline and I'm very, very fond of it.
Andy Lord:spent some time with a company called John Menzies who are a
Andy Lord:big aviation services provider.
Andy Lord:Uh, Running UK, Europe, Middle East, Africa and India.
Andy Lord:Worked for them for about two and a half years.
Andy Lord:had a very successful period with them.
Andy Lord:and then left and, uh, was approached to join, uh, TfL as
Andy Lord:Managing Director of the Tube.
Andy Lord:just four months before, the pandemic I started, so, so I've been here
Andy Lord:just coming up to, five years.
Andy Lord:I was MD of the Tube for most of that time, became COO when Andy Byford
Andy Lord:restructured us in February 22, and then, as we've already discussed,
Andy Lord:Commissioner, at the end of 2022.
Andy Lord:I also, am a non executive director for, one of the subsidiaries
Andy Lord:of the UK Ministry of Defence.
Andy Lord:so I, sit on the board of their procurement agency, which is really
Andy Lord:interesting and, gives a different insight into how government works
Andy Lord:and of course a critical role for, supporting the UK's armed forces.
Andy Lord:so I do that.
Andy Lord:I've also been a non-tech director for the UK UK's air traffic control
Andy Lord:organization for eight years.
Andy Lord:so quite a broad background, but all in transport operations, engineering.
Paul Comfort:So, what lessons did you take?
Paul Comfort:I know there's probably tons of them, but one or two that, you know, from the
Paul Comfort:aviation industry that you were able to apply in the public transit industry.
Paul Comfort:I mean, both of them are people in big silver tubes, right?
Paul Comfort:But, but one's in the air, one's on the ground, and one's run by government,
Paul Comfort:the other's run by private companies.
Paul Comfort:So, tell us your observations on that.
Andy Lord:Yes, I mean, the most obvious one is obviously the absolute
Andy Lord:focus on safety and security.
Andy Lord:All transport sectors have to be absolutely focused, you know,
Andy Lord:what we do is safety critical.
Andy Lord:how you mitigate risk, how we ensure we keep our, our customers safe,
Andy Lord:how we keep our colleagues safe is a big focus and, you know, rightly our
Andy Lord:customers take that for granted, but we must never take that for granted.
Andy Lord:So there's a lot of similarity there between aviation
Andy Lord:and transport, or transit.
Andy Lord:I think aviation are a bit more proactive, they're a bit more forward thinking
Andy Lord:in terms of thinking about future risks and how can they use technology.
Andy Lord:to offset that.
Andy Lord:and I'm encouraging us to do more to think about that.
Andy Lord:How can we Particularly as we move forward more into digital signaling,
Andy Lord:and I think that's a big, big benefit.
Andy Lord:As you say, massive people leadership, and, trade union, similarities.
Andy Lord:we have, the most amazing colleagues in, in TfL who are
Andy Lord:passionate about, the brand.
Andy Lord:We need to do more to, really put them at the heart of, making
Andy Lord:TfL a great place to work.
Andy Lord:and I'm, I'm a great believer if you treat people, with respect, then
Andy Lord:they will, treat you with respect.
Andy Lord:And at the same time, if you make them happy in their employment, they will
Andy Lord:deliver better service to, to your customers, to our customers, which then
Andy Lord:grows more customers onto the network.
Andy Lord:So, they're the, they're the big similarities.
Andy Lord:Of course, From a TfL perspective, we're at both ends of the technology
Andy Lord:and the, asset, life cycle, if you like.
Andy Lord:We still have assets that were built by the Victorians, in the
Andy Lord:1800s and are still in use today.
Andy Lord:and we have the most amazing people who do incredible things.
Andy Lord:maintaining and keeping those structures in place.
Andy Lord:And then at the other end, we have the latest, 21st century technology,
Andy Lord:putting the latest signaling systems in, bringing new trains in.
Andy Lord:Elizabeth Line is the best example of that.
Andy Lord:So it's a real mix of, the old and the new.
Andy Lord:Whereas in aviation, it's typically nothing's more than
Andy Lord:about 20, 25 years old, generally.
Andy Lord:whereas, you know, we've got the oldest fleet of trains running in
Andy Lord:the UK with the Bakerloo Line fleet.
Andy Lord:You know, they are, you know, 52 years old this year, and, you know, our teams
Andy Lord:are doing amazing jobs, keeping them running, so, big capital intensive
Andy Lord:businesses, and, you know, we've, our customers expect us to deliver
Andy Lord:safe and reliable services, and, you know, generally we do that very well.
Paul Comfort:Yes, I'd say you do.
Paul Comfort:That's great.
Paul Comfort:I, last time I was in London, I rode the Elizabeth Line, by the way, and I mean,
Paul Comfort:just bravo, you know, and, just fantastic.
Paul Comfort:It's the way it should be done.
Paul Comfort:so, and you contract out a lot of it, like that goes to MTR, right?
Paul Comfort:They're running them, and I had the guy that's the managing director there
Paul Comfort:on the show one time, but talk to us about that franchising model some.
Paul Comfort:last time I was in London, I did a big deal.
Paul Comfort:In the UK, I did a big tour of a bunch of agencies and interviewed them, and
Paul Comfort:at the time, some of them were talking about taking the franchising model
Paul Comfort:from London and making it theirs.
Paul Comfort:I think Transport for Manchester, maybe, is looking at that now, and, agency there,
Paul Comfort:TfL really is the model for the country, and now it's spreading everywhere, right?
Andy Lord:Yeah, so we actually have two slightly different models in terms
Andy Lord:of our franchise and concessions.
Andy Lord:So on the rail side of it, we have both the overground, The Elizabeth Line, the
Andy Lord:DLR and trams, where the actual operation of the trains is done through a third
Andy Lord:party, through a commercial contract.
Andy Lord:They staff the stations, their drivers drive the trains.
Andy Lord:In one model, they do the maintenance of the trains as well.
Andy Lord:In another model, and they're responsible, or they're responsible
Andy Lord:for the contract management of that.
Andy Lord:In the other model, we do it ourselves in trams, for example.
Andy Lord:on the infrastructure, again, in some cases, we're the infrastructure manager.
Andy Lord:So, the Elizabeth Line, central section, and trams, we are, on the
Andy Lord:overground, actually, as part of the National Rail Network, so they do that.
Andy Lord:And on DLR, the concession does it.
Andy Lord:So, DLR is a hundred percent.
Andy Lord:Concession run, Elizabeth Line is a hybrid, the overground is
Andy Lord:a hybrid, and trams is a hybrid.
Andy Lord:So that's the sort of rail model, and then of course we have the tube,
Andy Lord:which is 100 percent in source bar from some maintenance activities.
Andy Lord:On the buses, it's quite different.
Andy Lord:So on the buses, it is, actually contracted out route by route.
Andy Lord:so we have, off the top of my head, I think it's eight different
Andy Lord:bus operating companies who all operate under the TfL roundel.
Andy Lord:They all operate red buses.
Andy Lord:they have a minimum standard in terms of what the customers expect and see.
Andy Lord:it's managed through our main control center.
Andy Lord:But each operating company is contracted, to operate those routes on, you
Andy Lord:know, whatever the right commercial terms are, based on the frequency
Andy Lord:we want, based on route length.
Andy Lord:And we're using that very much at the moment as how we continue to roll out
Andy Lord:to try and achieve our objective of, every bus in London being zero emission.
Andy Lord:Currently by 2034, but we're looking to see how we can accelerate to 2030.
Andy Lord:And it has proven to be very successful.
Andy Lord:It's kept costs low.
Andy Lord:London has the lowest fares for buses in the UK, compared to anywhere else.
Andy Lord:the operating companies can make a return.
Andy Lord:I think we're going through a point now, though, where we're looking at
Andy Lord:If the commercial structure needs reviewing, particularly in light
Andy Lord:of the investment that's needed, both for the infrastructure and for
Andy Lord:the additional buses going forward.
Andy Lord:So there will probably be some slight changes over the next 12, 18 months.
Andy Lord:But as you say, the model is, It's proven to be very successful, it's
Andy Lord:delivered huge service benefits to the city, and it's now been adopted
Andy Lord:by Manchester in particular, who are rolling that out on a very similar basis.
Andy Lord:And we've supported them in doing that, so they can learn from our mistakes, but also
Andy Lord:learn from where we have got it right.
Paul Comfort:You mentioned moving to zero emission buses.
Paul Comfort:in the U.
Paul Comfort:S.
Paul Comfort:we've had a really interesting situation, challenging.
Paul Comfort:We've gone from five manufacturers of buses that are made in America
Paul Comfort:so to speak because we have rules about, you know, yet.
Paul Comfort:If you use federal funds, you have to have 70 percent of the bus by America.
Paul Comfort:Now we're down to basically two or three, and there's big long
Paul Comfort:lines, you know, two or three years waiting lines in a lot of cases.
Paul Comfort:Are you having any challenges like that in the UK and the OEM supply side?
Andy Lord:not quite as bad as that.
Andy Lord:I mean, the bus, manufacturing industry are picking up a lot more orders now.
Andy Lord:we have two main manufacturers in the UK, and then obviously there's
Andy Lord:a, there's a number in Europe.
Andy Lord:and we, there are still a lot of buses being, manufactured which
Andy Lord:are pure diesel, not for London.
Andy Lord:and we were talking before about particularly in the north of Scotland
Andy Lord:where I don't think there are any electric vehicles because they don't
Andy Lord:perform as well in the extreme cold.
Andy Lord:So diesel is better.
Andy Lord:The challenge we've got, as I said, we've got 9, 000 buses, we've got about 1, 400
Andy Lord:at the minute of those are all electric.
Andy Lord:We've got a very small fleet of about 20 25 hydrogen buses.
Andy Lord:To go to full zero emission, we need another 7, 000 buses over
Andy Lord:the next seven years or so.
Andy Lord:so we've got to think about how we work with the industry to make sure there is
Andy Lord:the manufacturing capacity, to do that.
Andy Lord:We're doing some smart thinking around, we have, you know, of those
Andy Lord:7, 000 existing buses, they're all low emission hybrid buses.
Andy Lord:How can we work with other cities in the country to roll out our,
Andy Lord:our existing hybrid buses to cities and towns that currently
Andy Lord:just have, normal emission buses?
Andy Lord:Diesel buses, they can get a low emission vehicle at a lower price that enables
Andy Lord:us to work with manufacturers to then bring in new zero emission buses.
Andy Lord:So, it's how we can be more smart in terms of working with other parts of
Andy Lord:the UK and the bus manufacturers to keep that supply of buses going forward.
Andy Lord:But, yeah, the manufacturers are going to have to look at how they
Andy Lord:increase capacity, And we're all going to have to think about, you know,
Andy Lord:will it be acceptable for us to go and buy buses, or our operators to
Andy Lord:buy buses from Europe, for example.
Andy Lord:And some do, you know, we have Volvo buses, for example,
Andy Lord:which are a very good, model.
Andy Lord:So, that there is, at the minute, supply is not an issue, but the reality is
Andy Lord:if we want to achieve our objective of going fully zero emission by 2030,
Andy Lord:it is going to be a big challenge.
Paul Comfort:Yeah.
Paul Comfort:Let's talk about congestion charging.
Paul Comfort:There's a lot of interest about that here in the U.
Paul Comfort:S.
Paul Comfort:now, as New York City is the first American city to adopt
Paul Comfort:that model from, from the U.
Paul Comfort:K.
Paul Comfort:and Singapore and other places who have tried it.
Paul Comfort:they're gonna start it actually next month, where people will have to pay, a
Paul Comfort:set fee to get into the congested downtown area south of, 60th in, in Manhattan.
Paul Comfort:How's that working in London, and maybe any comments on ULEZ the ultra low
Paul Comfort:emission zone that you mentioned earlier?
Andy Lord:Yeah, so we actually have three, elements to this in London.
Andy Lord:We have the congestion charge, which is in the core of, of London.
Andy Lord:It's been in place for, a number of years now.
Andy Lord:Works very effectively.
Andy Lord:It's had a direct, benefit on both traffic volumes and, air quality.
Andy Lord:The mayor then launched the low emission zone, about five, six years ago, which
Andy Lord:had a marked improvement in air quality.
Andy Lord:And then, as we said, we launched the, the ultra low emission zone, which basically
Andy Lord:covers Not entirely, but largely the area within the M25 motorway around London.
Andy Lord:It's not a complete, zone, but it's not far off.
Andy Lord:it's all done through ANPR, automatic number plate recognition through cameras.
Andy Lord:the data is managed through a third party for us.
Andy Lord:and it works very effectively.
Andy Lord:the go life, that we had on August the 29th last year went very smoothly.
Andy Lord:you know, doesn't cause any congestion.
Andy Lord:or backlog, you know, there's no entering of, of gates, there's no toll gates,
Andy Lord:there's no barriers, it's all done by cameras, so from a road user perspective,
Andy Lord:it's almost, unnoticeable, but it's very efficient and very effective, and
Andy Lord:yeah, we will, there will be a report in the next, month or so, which will
Andy Lord:show six months on what the, impact and benefits have been of the ultra low
Andy Lord:emission zone, and, expansion, we're expecting it to be, very significant.
Andy Lord:We've already known from our own data that the number of compliant
Andy Lord:vehicles has increased, and therefore, by default, the air quality should
Andy Lord:have improved, and we've seen some, congestion, improvements as well.
Andy Lord:And this is all about, at the same time, you know, some people
Andy Lord:will say this is us, Having a war on motorists absolutely isn't.
Andy Lord:It's around improving air quality.
Andy Lord:At the same time, if it delivers, some traffic, easing, that's, that's great.
Andy Lord:But it's also around how we provide alternative public transport options for
Andy Lord:people in the outer areas of the city.
Andy Lord:So that's why we launched the Superloop.
Andy Lord:We're looking at doing more bus services in outer London.
Andy Lord:So, you know, some areas, particularly south of the Thames,
Andy Lord:have little or poor rail services.
Andy Lord:There's not much, if you look at the underground map, There's very
Andy Lord:few tube lines that go south of the River Thames, because of the ground
Andy Lord:conditions of when the tube was built.
Andy Lord:So, people south of the river are very reliant on buses, National Rail, or their
Andy Lord:car, and we need to give them more choice.
Paul Comfort:And so the money from the congestion charging and ULEZ goes
Paul Comfort:in to help you expand the service?
Andy Lord:Yeah, so all, all the proceeds from, the, both the
Andy Lord:congestion charging and ULEZ are reinvested back into public transport.
Andy Lord:as I say, all the income we get is focused on, ensuring that we invest
Andy Lord:in, in the public transport network.
Andy Lord:ultimately, our business plan shows that our net income Will be flat,
Andy Lord:because the number of vehicle compliance will increase and therefore, you
Andy Lord:know, there is only a charge for ULEZ if your vehicle is not compliant.
Andy Lord:Right.
Andy Lord:Congestion charge is a charge because it's in the zone where we want to
Andy Lord:reduce the number of vehicles, but that's a pretty steady number now.
Andy Lord:but the ULEZ, we expect that income to actually reduce
Andy Lord:over the next couple of years.
Paul Comfort:As people get cleaner cars.
Andy Lord:Indeed.
Paul Comfort:Yeah, yeah.
Paul Comfort:So tell us about what's the role of TfL with microtransit?
Paul Comfort:Like we're coming into warmer weather now, people want to get the
Paul Comfort:e bikes or scooters or whatever.
Paul Comfort:Are you all involved in that at all?
Paul Comfort:And if so, how's it going?
Andy Lord:Yeah, so we have our own cycle hire scheme, the Santander Cycle Hire.
Andy Lord:It's largely in the inner parts of London.
Andy Lord:We have a combination of both e bikes and old school bikes.
Andy Lord:We're looking to increase our fleet of e bikes.
Andy Lord:There's a lot of competition now with the sort of, just the, you know, line
Andy Lord:bikes and forest bikes and that sort of thing, which are, you know, undocked.
Andy Lord:and we're working closely.
Andy Lord:through the London boroughs to see how we can be a bit more coordinated on that
Andy Lord:because that creates a few challenges.
Andy Lord:We're also responsible for, what we call micro mobility,
Andy Lord:so the trial of e scooters.
Andy Lord:e scooters are actually illegal in the UK, privately owned ones.
Andy Lord:They can't be ridden legally, on the roads or on the pavements.
Andy Lord:But the government launched a trial, I think it was about three or four years
Andy Lord:ago, I think it was three A certain number of providers in towns and cities
Andy Lord:across the UK with geo fenced scooters that can be parked in only certain
Andy Lord:locations and you hire them and then can sort of ride the last mile or so.
Andy Lord:So, we're responsible for running that trial.
Andy Lord:It's proving quite popular.
Andy Lord:I think there's more to be done around how we have greater coordination and
Andy Lord:understanding how it all fits together.
Andy Lord:So, we're responsible for that.
Andy Lord:and it's an important part of how, what we call deliver the last mile, journey.
Andy Lord:So people come into town on the train.
Andy Lord:They either get the bus, they walk, they cycle, or they, they scoot.
Andy Lord:and we want to give people that flexibility.
Andy Lord:So, because we have a target of trying to get 80 percent of people in London using
Andy Lord:public transport, walking or cycling.
Paul Comfort:That's good.
Paul Comfort:coming near the end of our interview now, but on today, the day that we're
Paul Comfort:talking, May Day, May 1st, my new book, The New Future of Public Transportation
Paul Comfort:is officially launched, and in the book, I've got a chapter from Simon
Paul Comfort:Reid, who worked with you guys for a long time there, doing data, etc.
Paul Comfort:Now he's a consultant, I guess, but it made me think about the
Paul Comfort:technologies that are coming.
Paul Comfort:This book is largely about what's coming for us, you know, whether it's
Paul Comfort:cyber security, which is so important for transit agencies now, to AI.
Paul Comfort:whatever.
Paul Comfort:So, I want your thoughts, if you could, Andy.
Paul Comfort:You're heading up the biggest transit system in the world.
Paul Comfort:What do you see coming for us, and how is TfL preparing for
Paul Comfort:it when it comes to technology?
Andy Lord:well, congratulations on the book, by the way.
Andy Lord:Thank you.
Andy Lord:so I'll send you a copy.
Paul Comfort:Thank you.
Paul Comfort:Yeah.
Andy Lord:we have an abundance of data and technology.
Andy Lord:We use it a huge amount for travel demand management.
Andy Lord:for helping predict and plan, for the future of the city,
Andy Lord:for, for future services.
Andy Lord:We're also, we have our own app called TfL Go, which we're looking to
Andy Lord:develop further so we can give people real time, information through that.
Andy Lord:we're looking, that will go live later this year with payment options as well.
Andy Lord:we're looking to see what more we can do.
Andy Lord:We, we, as you know, created the first, contactless payment system.
Andy Lord:Oyster, we then actually created the contactless payment system that we
Andy Lord:all love and use now across the world.
Andy Lord:so we're thinking about what more can we do.
Andy Lord:What's the next sort of generation of ticketing?
Andy Lord:What's the next generation of, enabling people access onto the network?
Andy Lord:How do we work with the likes of Google, Microsoft, Amazon,
Andy Lord:whoever, into data of the future?
Andy Lord:and as technology, develops, so we give people the opportunity to, to move
Andy Lord:more freely, but ensuring we capture the revenue that we need, and then
Andy Lord:use that to the best of our ability.
Andy Lord:We're doing a huge amount of technology, obviously, on, future,
Andy Lord:vehicles, be it buses, be it trains.
Andy Lord:we're not doing so much on autonomous vehicles at the moment, but I
Andy Lord:think clearly some cities are, and I think we need to look at that.
Andy Lord:we do a lot around, how we use it for traffic signaling, we use some
Andy Lord:really smart technology, some of which is come from the ballistic missile,
Andy Lord:systems the military use to how we predict when traffic is flowing and
Andy Lord:not flowing so that we can speed up the traffic, flows across the city.
Andy Lord:So, and then AI.
Andy Lord:I mean, who knows?
Andy Lord:I wouldn't even try and pretend I understand it.
Andy Lord:If anything, I'm probably a little scared of it.
Andy Lord:But I have no doubt that AI is going to play a significant role for the
Andy Lord:future, whether or not it's during my tenure or one of my successors tenures.
Andy Lord:But, yeah, I think we need to embrace it, but we need to do it in
Andy Lord:a way that is controlled and with appropriate governance and regulation.
Andy Lord:For
Paul Comfort:That's great.
Paul Comfort:You know, I did an interview this week, for a thing called, Transit Talent.
Paul Comfort:It's an e newsletter, and one of the questions was, what's
Paul Comfort:your favorite or what's the best transit system in the world?
Paul Comfort:And I talked some about some of the cities I've visited.
Paul Comfort:I think I've been to 80 cities around the world doing this podcast and our TV
Paul Comfort:show and visited their transit agencies, but I said, you know, the number one
Paul Comfort:agency in the world has to be TfL.
Paul Comfort:I mean, it's got it all, and it's well run, and it's woven into the fabric of
Paul Comfort:the city so that it's seen, you know, not as just something for some people to
Paul Comfort:ride, but it's something for everyone.
Paul Comfort:So, from my perspective, Andy, you know, you, you've done it,
Paul Comfort:and your predecessors, you, you've reached the pinnacle.
Paul Comfort:Not only are you the biggest, but in my opinion, you're the best.
Paul Comfort:so congratulations and bravo on that.
Paul Comfort:And I just, any last thoughts you have for our audience of people around the world
Paul Comfort:and the hundred countries that listen to the podcast, anything you'd like to share?
Andy Lord:Well, thank you for your kind words, Paul.
Andy Lord:I mean, I'm incredibly proud of what we do, but we're not complacent.
Andy Lord:think there's a lot more we can do.
Andy Lord:Our system is not as accessible as we would like it to be for
Andy Lord:people who have disabilities, so there's a big focus for us on that.
Andy Lord:I've moved away from us saying we're the best and the greatest.
Andy Lord:We're very proud of what we
Paul Comfort:do.
Paul Comfort:That's
Andy Lord:great, but I think we've had a bit of a reputation in the
Andy Lord:past of saying we are the best.
Paul Comfort:Okay.
Andy Lord:Actually, I want us still to learn.
Andy Lord:There are many other organizations out there, some of whom are clearly much
Andy Lord:better financially backed in terms of the investment they're making, but we
Andy Lord:need to make sure we learn from other cities and other transport networks
Andy Lord:to see how can we take the best.
Andy Lord:About those other organizations, how can we learn from their use of
Andy Lord:technology so that we can really make sure we're maximizing investing in the
Andy Lord:right things for the future of London.
Andy Lord:We are doing whatever we can now to make our system even more integrated,
Andy Lord:so that it becomes more seamless for, for customers going forward.
Andy Lord:and, I just, you know, for all your listeners, who have used the system
Andy Lord:and do use the system, Thank you.
Andy Lord:We're very grateful.
Andy Lord:please come and visit if you haven't, and, you know, please do,
Andy Lord:come and see us in London where we are really proud of what we do.
Andy Lord:and, so you can see everything here from the amazing new Elizabeth Line to, almost
Andy Lord:our heritage line on the Bakerloo line to, The driverless DLR through to cycle
Andy Lord:schemes, road networks, you name it.
Andy Lord:we're really proud of it.
Andy Lord:So thank you.
Paul Comfort:yeah, congratulations.
Paul Comfort:And I think that's a great attitude, you know, humble, still wanting to learn.
Paul Comfort:That's the way you'll grow, right?
Paul Comfort:I mean, the only constant is change and so TfL I know, will continue to
Paul Comfort:adapt and grow under your leadership.
Paul Comfort:We wish you the very best there and thank you so much, Andy, not only for what
Paul Comfort:you do for the industry, but for sharing it with us today on Transit Unplugged.
Andy Lord:My pleasure, Paul.
Tris Hussey:This is Tris Hussey editor of the transit unplugged podcast.
Tris Hussey:Thank you for listening to this episode of transit unplugged with our guest Andy Lord
Tris Hussey:Commissioner for Transport for London.
Tris Hussey:Coming up next week on the show, we have a special transit leaders panel
Tris Hussey:recorded live at TripSpark ignite.
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