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Speaker:[GROANING]
Speaker:So--
Speaker:How much is that?
Speaker:[GROANING]
Speaker:Um, um, um.
Speaker:Um, um, um.
Speaker:[GROANING]
Speaker:[GROANING]
Speaker:Well, hello, everyone.
Speaker:We are live here on the podcast Editor Mastermind,
Speaker:which I like to describe as the podcast where
Speaker:we talk about the business side of podcast editing, not the tech.
Speaker:But we don't edit our own show.
Speaker:I'm Jennifer Longworth from Bourbon Barrel Podcasting.
Speaker:And with me today is--
Speaker:Bryan Entzminger from Top Tier Audio.
Speaker:And actually, this month I'm editing the show
Speaker:because Alejandro's on a month-long vacation
Speaker:to see family.
Speaker:So this month we do edit our own show.
Speaker:So if it's not good, you know why.
Speaker:[LAUGHTER]
Speaker:Not appearing are Daniel and Carrie.
Speaker:We miss them and wish them well.
Speaker:So we're doing something a little bit different.
Speaker:Bryan and I are going to talk about some news.
Speaker:This rolls across my Google feed.
Speaker:I have a Google Pixel phone.
Speaker:And if I swipe one way, it just gives me random news articles.
Speaker:And Adobe is being sued for hiding early termination fees.
Speaker:This doesn't sound like good news, Jennifer.
Speaker:What's going on there?
Speaker:Well, well, Adobe's hidden cancellation fee
Speaker:is unlawful, the FTC suit says.
Speaker:So this is coming from the Federal Trade Commission.
Speaker:This isn't just me suing them because I'm
Speaker:mad that they took my money.
Speaker:Apparently, there is a hidden early termination fee
Speaker:in your contract that no one reads, right, when you say,
Speaker:I agree.
Speaker:Yeah.
Speaker:Somewhere deep down in there.
Speaker:According to ARStechnica.com, it says
Speaker:that Adobe knew that canceling subscription was hard,
Speaker:but determined that it would hurt revenue
Speaker:to make canceling any easier.
Speaker:So they never changed the process.
Speaker:Even though the FTC started digging into this in 2022,
Speaker:indicating that their practices may be illegal,
Speaker:Adobe did nothing to address the harm.
Speaker:Adobe also provides no refunds or partial refunds
Speaker:to some subscribers who incur charges
Speaker:after an attempted unsuccessful cancellation.
Speaker:Also says that cancellation fee allegedly
Speaker:used as a retention tool.
Speaker:And we know this from canceling cable and stuff, too.
Speaker:It's like, oh, but if you stay, dot, dot, dot.
Speaker:So I read through this a little bit
Speaker:because I didn't have any idea before you shared it with me
Speaker:that this was even going on.
Speaker:I've never been an Adobe user other than, I think, years ago
Speaker:I might have tried Photoshop or something like the free version
Speaker:back when they had one.
Speaker:I don't even know if they do anymore.
Speaker:But it looks like essentially what they've done
Speaker:is they've moved the notice about cancellations
Speaker:into basically what would be sort of like an exhibit
Speaker:in a contract.
Speaker:It's like a separate page on the website that only pops up
Speaker:if you click the link that Adobe knows that nobody clicks
Speaker:to read the additional terms and service.
Speaker:And then it shows up as part of the cancellation process.
Speaker:And they have apparently also a convoluted process.
Speaker:If you want to do it by phone, it's the typical cell phone
Speaker:contract type where you call and you talk to a person.
Speaker:But they don't have the authority to let you go.
Speaker:So then they transfer you.
Speaker:And after holding for 17 hours--
Speaker:I made up the 17 hours.
Speaker:After holding for a period of time, you go to another person.
Speaker:And you have to start all over.
Speaker:Like, what's your password?
Speaker:What's your PIN number?
Speaker:What's your name?
Speaker:Why are you calling today?
Speaker:Oh, I can't help you.
Speaker:Let me send you--
Speaker:and it's like a series of that, just getting bounced around
Speaker:until the phone hangs up on you and you call and do it all over
Speaker:again is what it sounds like.
Speaker:For me, one, this is a little bit concerning
Speaker:if I was to switch to Adobe.
Speaker:And what I understand is that this is only
Speaker:in the initial year contract.
Speaker:So after that, I think it converts to month to month
Speaker:based on what I read.
Speaker:I don't know if that's true.
Speaker:So there would be a concern there.
Speaker:But the other thing that got me thinking about this
Speaker:is I wonder if some of the ways that we write our contracts
Speaker:might also fit into this by making it potentially hard
Speaker:for people to cancel services with us.
Speaker:And while I hate to see a client go at the same time,
Speaker:it's got me thinking, are there things
Speaker:that I do with my contracts that might be similar?
Speaker:I don't have multiple people for them to call.
Speaker:I don't charge a cancellation fee.
Speaker:I do a minimum term, but I also have a 30-day-out clause.
Speaker:So it's basically like, you can get out if you want to.
Speaker:I don't know, Jennifer, what were the things that you thought of
Speaker:as you were going through this whole Adobe,
Speaker:how does it affect podcast editors thing?
Speaker:Well, I am an Adobe user.
Speaker:And I'm just glad I've never had to try to cancel.
Speaker:And if it ends up being getting a class action settlement,
Speaker:I'm going to take my money and be happy.
Speaker:And those were some of the things.
Speaker:I don't know if it's going to go that direction or not.
Speaker:But I've been using Adobe for quite a few years.
Speaker:And I've moved up and down levels,
Speaker:but I've never, I guess, never tried to totally cancel,
Speaker:or else I would have known about this before.
Speaker:And I would have been like, oh my gosh,
Speaker:I can't believe you're trying to charge me that much.
Speaker:I think I saw Patrick is on as well.
Speaker:So Patrick, I think you're an Adobe user.
Speaker:Do you have any thoughts about the whole cancellation thing?
Speaker:I'd love to know what you're thinking.
Speaker:Because I'm kind of an outsider in this one.
Speaker:I'm really kind of lost other than going,
Speaker:I would hate that if they did that to me.
Speaker:But I skirted that one by not using Adobe.
Speaker:There's something to be said about not being
Speaker:tied to a subscription model anyway.
Speaker:Patrick says that he was Googling it.
Speaker:He was not in the know.
Speaker:So if you're watching now or listening later,
Speaker:in the show notes, we'll have some links
Speaker:that we used to do our research.
Speaker:You're welcome to check those out.
Speaker:I'm not going to drop them in the chat tonight
Speaker:because there's too many and I'll drop the wrong one
Speaker:and then I'll start crying and it will just be sad.
Speaker:But you're welcome to use that.
Speaker:We would encourage you because this guy's not a lawyer.
Speaker:He's barely legally inclined.
Speaker:So just, yeah, be careful.
Speaker:I have a love/hate relationship.
Speaker:As a user, I hate subscriptions.
Speaker:I much prefer buying a license and then paying
Speaker:for upgrades if they charge for upgrades.
Speaker:I realize that in the end, it probably works out the same
Speaker:and it makes it easier for the developers
Speaker:to make things work.
Speaker:Ideally, they don't have multiple versions
Speaker:of Adobe running at the same time
Speaker:because everybody upgrades because they're all
Speaker:on a subscription.
Speaker:But there's actually some research around piracy
Speaker:and what I understand is actually the biggest reason
Speaker:most companies move to a subscription model
Speaker:is because it's been demonstrated
Speaker:that a low monthly payment does more to fight piracy
Speaker:than digital rights management type things would do.
Speaker:So they offer it on a, they'll call it low monthly price
Speaker:and then people that can't afford or would balk
Speaker:at a $300 purchase price, which is probably not inaccurate
Speaker:for Adobe Audition if you were to buy it outright.
Speaker:This is what, two years of subscription,
Speaker:something like that, it's probably not that far off,
Speaker:but they're willing to say, well, I'll spend 20
Speaker:or $30 a month on it and it actually does more
Speaker:to protect the company's revenue
Speaker:because people are willing to pay that over time.
Speaker:But again, as a user, I hate it.
Speaker:I don't want the companies to lose money to piracy,
Speaker:but also if I bought the software,
Speaker:I don't want to have to wonder if I have a lean month,
Speaker:am I gonna lose the key piece of software
Speaker:that makes my business possible?
Speaker:- But as someone who now has people paying me
Speaker:on subscription, I kind of like getting their money
Speaker:every month.
Speaker:- Yeah, and if they cancel, they'll stop getting
Speaker:your services, right?
Speaker:- Right.
Speaker:- And so I see that argument, but at the same time,
Speaker:you could make the argument that if they're not getting
Speaker:ongoing support and they're not getting upgrades,
Speaker:then there are no services being rendered
Speaker:once the license has been purchased
Speaker:and they just stop paying the subscription.
Speaker:I get the model, not arguing that.
Speaker:I do like the monthly revenue myself,
Speaker:but I also have no expectation that I could do my work
Speaker:one time and keep getting paid every month
Speaker:for one of my users to not use any of my resources.
Speaker:It'd be one thing if there were servers in the background
Speaker:running stuff, gotta pay for that, totally get that.
Speaker:If I just did something one time and they use it
Speaker:over and over, I'm not quite so sure on that.
Speaker:Maybe if it was a creative work,
Speaker:'cause then you've got copyright and all that stuff.
Speaker:- Yeah.
Speaker:- So Jennifer, are you gonna cancel this to try it out
Speaker:and tell us what it was like?
Speaker:- Nope, not gonna do it.
Speaker:- Did you see that Adobe's also in the news again
Speaker:a little bit on the whole AI training data set
Speaker:and stuff like that? - Yeah, I did see that.
Speaker:Artificial intelligence and machine learning.
Speaker:And this is from research.adobe.com
Speaker:that Adobe's saying, yes, at Adobe,
Speaker:we use artificial intelligence, machine learning,
Speaker:and deep learning to solve problems in content understanding,
Speaker:including images, videos, documents, audio, and more,
Speaker:for recommendations, personalizations,
Speaker:search and information retrieval,
Speaker:prediction and journey analysis, blah, blah, blah, blah,
Speaker:and on and on.
Speaker:So they say, yes, we use this stuff.
Speaker:And then folks are saying two things you've sent me here.
Speaker:One says that, yes, they're using whatever is stored
Speaker:in the cloud can be used to train their generative AI.
Speaker:And other things say, no, that's not true.
Speaker:- I also found another article
Speaker:that I didn't get in the notes in time,
Speaker:but they did issue a statement saying
Speaker:that they're not using their training data
Speaker:for generative AI, which I think is the big concern.
Speaker:I think what's going on here
Speaker:is that they're using machine learning and AI
Speaker:to understand how users are using the product
Speaker:and to further tune the product.
Speaker:But I think there's a fine line there
Speaker:between using that information to develop and tweak tools.
Speaker:'Cause I think about the Adobe podcast,
Speaker:the one where you can edit the transcription or something,
Speaker:kind of like Descript.
Speaker:I think there's gonna have to be an element of AI in that,
Speaker:because it has to recognize voices.
Speaker:The thing about this that concerns me a bit,
Speaker:and with their statement coming out,
Speaker:as long as they stick to their statement
Speaker:about not using it for generative AI,
Speaker:I think that's reasonably good.
Speaker:But I'm concerned about security.
Speaker:I don't use any of their products,
Speaker:but if I had a client who is providing me with content,
Speaker:some of which is going to hit the cutting room floor,
Speaker:think about, oh, I forgot the guy's name.
Speaker:We had a guest on who was editing
Speaker:for financial institutions,
Speaker:and there were some strict rules
Speaker:about what could and couldn't be in the final episode.
Speaker:What if some of that content from an episode
Speaker:that was supposed to have been cut
Speaker:was captured by a generative AI training algorithm?
Speaker:I've got some concerns about that,
Speaker:but I think the big thing is to be aware, as an editor,
Speaker:whether the tools that you're using, how they use AI.
Speaker:Could your client's information end up being
Speaker:part of a training data set without their permission?
Speaker:This kind of gets in the weeds,
Speaker:and maybe it's a little bit draconian,
Speaker:but could the way that you set things up for your workflow
Speaker:become part of a preset that they create
Speaker:so now all of your competition has access to the same thing?
Speaker:I know of a few people who consider their workflow
Speaker:a competitive advantage, whatever that is.
Speaker:They won't share it.
Speaker:They've got a special thing in mastering or in processing
Speaker:or whatever that they won't share with anybody.
Speaker:What happens if that becomes part of a preset now
Speaker:that's not attributed to them,
Speaker:they don't get anything from it,
Speaker:and now all of their editing competition
Speaker:has at their fingertips exactly what they do?
Speaker:I know the software that I use, Hindenburg,
Speaker:has been very clear that they don't keep
Speaker:or store any user data.
Speaker:Even when they brought in their whole transcription thing,
Speaker:they were really clear, all this happens on your computer.
Speaker:None of this is sent off anywhere for anything,
Speaker:'cause they're dealing also with news reporters, right?
Speaker:Sometimes news reporters are interviewing people
Speaker:who can't be named.
Speaker:That would be something terrible to send off to,
Speaker:I'll pick it, rev.com, and then discover
Speaker:that they were using that as part of a training algorithm,
Speaker:and then the Justice Department found out
Speaker:that that was available data that was in there,
Speaker:sent a subpoena, now that stuff's out in the open.
Speaker:I get the concern there.
Speaker:What are you thinking about, Jennifer?
Speaker:- When it comes to AI, there's so many different things
Speaker:to consider, I mean, is it plagiarism
Speaker:if you use generative AI and claim it as your own?
Speaker:Is my stuff being stolen?
Speaker:Is my stuff being repurposed?
Speaker:How far does this go?
Speaker:- Right, and that's really a big challenge,
Speaker:because as a user, I use Cast Magic,
Speaker:which I know is using the GPT four-point something,
Speaker:and I've got some concerns about that,
Speaker:like some ethical concerns.
Speaker:It's been deemed as not illegal for them
Speaker:to have that training set as of right now,
Speaker:but it does make me wonder, 'cause I can't really,
Speaker:I don't really understand the lineage
Speaker:of what was used to train that algorithm,
Speaker:because let's be honest, it's just a bunch of data
Speaker:with some algebra thrown on top
Speaker:until it gives you a result that sounds reasonable, right?
Speaker:It's not actually smart.
Speaker:But that's a concern for me.
Speaker:I'm not dissing it, but that's the reality.
Speaker:It is not an intelligent thing.
Speaker:It is only a bunch of machine learning
Speaker:that says these word combinations
Speaker:generally fit together within this context.
Speaker:It does range some concerns, because I like having access
Speaker:to the tool, it saves me time and money.
Speaker:At the same time, at some point,
Speaker:is it going to be determined that the lineage
Speaker:of that data set is suspect?
Speaker:- And I wanna answer Patrick's question real quick.
Speaker:He says, "Are we still talking about Adobe?"
Speaker:Or is this something else?
Speaker:And the, yeah, the bridge was the articles that we found,
Speaker:this was from Reddit, "Adobe is not training AI
Speaker:with your cloud files," this person who claims
Speaker:to work for Photoshop says.
Speaker:"Adobe has never used anything in our storage
Speaker:to train a generative AI model, not once.
Speaker:If we ever allow people to opt in
Speaker:for generative AI specifically, we need to call it out
Speaker:and explain how we're using it."
Speaker:I work on the Photoshop team at Adobe
Speaker:and have to answer any questions.
Speaker:- That, however, does raise questions for other tools, right?
Speaker:There are other tools out there that are using AI.
Speaker:We're not saying it's bad.
Speaker:We're just saying be aware,
Speaker:because it may matter to your clients.
Speaker:I know for my day job, they have very strict guidelines
Speaker:on what can be provided to any kind of AI tool
Speaker:and very strict rules on how it can be used.
Speaker:It can't be proprietary information.
Speaker:It can't be used as part of any training algorithm
Speaker:outside of the benefit of our company.
Speaker:We can't, for example, load something up
Speaker:on Microsoft's LLM and allow it to be used outside,
Speaker:because they can't guarantee
Speaker:that none of that will ever reappear.
Speaker:It's really concerning, especially for people and companies
Speaker:that have proprietary information
Speaker:that they want to keep that way.
Speaker:- Yeah, you can't just, didn't people get in trouble
Speaker:for trying to make something a little simpler terms
Speaker:and threw in a whole user manual of proprietary information
Speaker:or something like that?
Speaker:- Probably. (laughing)
Speaker:I mean, that sounds like something that early on
Speaker:you'd think, "Oh, that's great.
Speaker:I could totally do that,"
Speaker:because you don't realize that every query
Speaker:is creating more training data, unless,
Speaker:I think there are parameters, but yeah.
Speaker:Patrick also says he'd be concerned
Speaker:if he was a Descript user.
Speaker:I didn't want to call it any company names myself,
Speaker:but that's one that I'd be concerned about.
Speaker:There are some other tools out there
Speaker:claiming to do similar stuff.
Speaker:I'd be a little bit concerned about that.
Speaker:I am transparently a little bit concerned about Cast Magic,
Speaker:not for any of the shows that I'm currently working on,
Speaker:but if I have a show where the host is concerned about that,
Speaker:that's probably something where I would want
Speaker:to outsource the writing rather than using an AI tool.
Speaker:You taking notes there, Jennifer?
Speaker:- I'm asking ChatGPT how to use it best.
Speaker:No, I'm just kidding.
Speaker:I hadn't pulled up the question of the day yet,
Speaker:so I was doing that real quick.
Speaker:- I was thinking maybe you were gonna ask ChatGPT
Speaker:how to raise your prices.
Speaker:- Oh, what I use ChatGPT for is to double-check myself
Speaker:when I do a talk or come up with a proposal or whatever.
Speaker:I think this sounds right, but let me ask ChatGPT,
Speaker:what do you think?
Speaker:Hey, tell me five steps to do whatever, whatever.
Speaker:And it's like, here they are.
Speaker:I'm like, great, that's what I said.
Speaker:All right, and so I'm not using it
Speaker:to generate ideas for myself.
Speaker:I'm double-checking to make sure I'm on track.
Speaker:That's how I use ChatGPT.
Speaker:Or to kill time and write limericks when I'm bored.
Speaker:- Let's not do that on the air.
Speaker:I'm concerned about what might come up.
Speaker:So I think about a month ago,
Speaker:we did talk about you raising your rates, right?
Speaker:'Cause you've got an influx of clients.
Speaker:It's more than you can handle.
Speaker:You've realized you have to charge more
Speaker:to pay for your contractors.
Speaker:How's that going?
Speaker:- So I have quoted the rate, the new rate twice,
Speaker:and the first one, they told me upfront,
Speaker:even before I quoted them,
Speaker:we're not ready to make a decision yet.
Speaker:We're just gathering information.
Speaker:But they didn't go, oh my gosh,
Speaker:I can't believe you're charging that either,
Speaker:after I did give them the number.
Speaker:And they have opened the proposal more than once.
Speaker:So that tells me that maybe they're still discussing it.
Speaker:- Or they're showing all their friends,
Speaker:you can't believe what they're quoting us.
Speaker:- I can't believe this.
Speaker:I'm like-- - It's so low.
Speaker:- Ah, I know, right?
Speaker:It's still low, but it's better than it was,
Speaker:'cause I literally doubled my 30-minute rate.
Speaker:And the 60-minute rate close to doubled it.
Speaker:Didn't quite double it, 'cause, anyway.
Speaker:- So you shared your rate twice.
Speaker:You told us about one. - Yes.
Speaker:So the second one, she said yes to the new rate.
Speaker:- Awesome.
Speaker:I think at this point, out of a sample size of two,
Speaker:50% success rate sounds pretty good.
Speaker:- Well, and I always have people
Speaker:who don't get back with me, no matter what my rate is.
Speaker:Even if my rate was my old $40 per episode,
Speaker:which I confess I did that when I was starting out
Speaker:and didn't know any better.
Speaker:I mean, people still don't get back with you.
Speaker:- Now, I think this is all new rates.
Speaker:Have you adjusted rates for any incumbents,
Speaker:or is that all staying flat?
Speaker:- No, that's, no, because I just, ugh.
Speaker:You've known me long enough to know I hate that conversation.
Speaker:Even thinking about that, even though I just wanna raise 'em
Speaker:by like $5, just by $5.
Speaker:Ugh, just can't, can't do it.
Speaker:So it's just new people coming on
Speaker:until I finally crack and raise my $5. (laughs)
Speaker:- So Jennifer, what would help push you over the hump?
Speaker:Is that something where we just need to ask everybody
Speaker:to send you an email and tell you you can do it?
Speaker:- No, I mean, I know I can't.
Speaker:I just, the motivation's not quite there.
Speaker:- Okay.
Speaker:- I think if I looked at things differently,
Speaker:I'm like, look how much money you're leaving on the table
Speaker:for just $5 an episode, just $5.
Speaker:- Yeah, you've got that magic spreadsheet.
Speaker:Can you use that? - I do have
Speaker:the magic spreadsheet, and I need to have it tell me what to,
Speaker:I think I started crafting the email once.
Speaker:Hi, your rate's going up by $5.
Speaker:But I never did it or sent it or anything.
Speaker:I mean, and there's some clients who've been with me
Speaker:for like three years.
Speaker:Okay, raising them by $5 over a course of three years,
Speaker:that's fine.
Speaker:But then there's people who are really new,
Speaker:and they'd be like, hey, I just started paying you.
Speaker:Why are you raising my rate $5 already? (laughs)
Speaker:- Does your contract not specify a term or something?
Speaker:- It's a year.
Speaker:- I wouldn't expect you to change those.
Speaker:- No. - So you mentioned
Speaker:a calculator, if there's somebody listening,
Speaker:well, actually, were you aware that there's a rate
Speaker:calculator in the Podcast Editor Academy?
Speaker:- I am not a part of the program.
Speaker:- Yeah, so if you were, there's a rate calculator in there
Speaker:to help you understand what you might need to charge
Speaker:for a project.
Speaker:And for those that are watching or listening,
Speaker:that's at podcasteditoracademy.com.
Speaker:I have an affiliate link, that's not it,
Speaker:'cause I don't remember it.
Speaker:So if you're interested, go sign up.
Speaker:I think there's still a free trial.
Speaker:Check and see if your rates are gonna get you
Speaker:to your financial goals, 'cause that's a big deal.
Speaker:- Well, my old ones were not.
Speaker:- Yeah, and you're at the place now where I think
Speaker:you've really gotta consider your expenses, right?
Speaker:What does it actually cost you to do something?
Speaker:'Cause it's now not just you as overhead, right?
Speaker:Now it's, and somebody else too.
Speaker:- Yeah, I've got three sub-editors, and then I have a lot
Speaker:of people who saw me in the Podcast Editor Club say
Speaker:I had an agency who wanna work for me,
Speaker:but I'm kinda picky at this point, 'cause I haven't filled
Speaker:up the three people I have.
Speaker:So I'm not wide open.
Speaker:I just ask, I'm like, oh, are you an editor?
Speaker:I have an agency, and then I got DMs, emails, comments.
Speaker:(laughs)
Speaker:So people wanna work, but.
Speaker:- Yeah, so it might be worth mentioning, we did talk
Speaker:to Daryl Darnell, what, four weeks ago, something like that?
Speaker:I know you were part of that conversation, but for those
Speaker:that are interested, if you're looking to hire people,
Speaker:he did have a pretty good process for bringing people on.
Speaker:He didn't walk us through all of it, but he made it pretty
Speaker:clear that it's not just, do you have a pulse, do you say
Speaker:that you can edit, here you go.
Speaker:- Yeah, I did that.
Speaker:That doesn't work.
Speaker:- Having a pulse?
Speaker:- Yeah, I mean, I have two editors who are really, really
Speaker:good, and then Mawaan, who's still learning, but he's
Speaker:getting there, we'll get there.
Speaker:And then I had someone else who didn't edit in my style.
Speaker:- Okay.
Speaker:- So I was like, ah, I don't know if this is gonna work,
Speaker:'cause that's not how I do it.
Speaker:And I want people to edit, like me, what Steve says is,
Speaker:he has trained most of the editors that he's worked with,
Speaker:'cause he wants them to edit in his style.
Speaker:- Yeah, and that's fair.
Speaker:In a previous life, if you will, I worked as a manager
Speaker:at a fast food restaurant, and you would not believe
Speaker:the amount of time I spent explaining to the people
Speaker:that worked there that they should just follow the recipe.
Speaker:You put a bun, 'cause it was a McDonald's, you put a bun,
Speaker:you put exactly the amount of ketchup they say,
Speaker:exactly the amount of all the things, and the answer
Speaker:would always be, but isn't mine better?
Speaker:And I'm like, it doesn't matter, they didn't show up
Speaker:to McDonald's to buy a Bob Burger, they showed up
Speaker:to McDonald's to buy a McDonald's cheeseburger,
Speaker:and that's what they expect.
Speaker:You might be thinking you're delighting them
Speaker:by giving them something different, but the reality is
Speaker:that's not what they think they're buying.
Speaker:For something that's what you do, where the stakes
Speaker:are much higher, I totally get that.
Speaker:- Yeah, I have one client, and they're very country,
Speaker:and they talk a little slower, and just a real more casual.
Speaker:You can't edit that the same way you edit
Speaker:my scripted business show.
Speaker:So I gotta coach my new people who are still learning
Speaker:this editing thing, I'm like, yeah, you tried to edit that,
Speaker:like you edit this one, and that doesn't work.
Speaker:So like I said, for how many years
Speaker:I didn't wanna manage people. (laughs)
Speaker:- Yeah. - Oh well.
Speaker:So we have some other news that you brought up
Speaker:that you wanted to discuss about Apple.
Speaker:- Oh yeah, they announced on WWDC,
Speaker:and I missed the whole livestream thing,
Speaker:I got it later on the feed, they were talking
Speaker:about it as well, but Apple is in the process
Speaker:of adding the ability to record calls on the phone.
Speaker:I understand this is gonna be in the Notes app,
Speaker:that it'll be recorded and it'll automatically transcribe it
Speaker:using some kind of magical AI type stuff.
Speaker:But this to me is really interesting,
Speaker:because in the past there have been very few
Speaker:good mobile recording options.
Speaker:In fact, I had a client at one time
Speaker:who actually runs a telecom company,
Speaker:and who was trying to do VoIP with his own stuff,
Speaker:and even that, he couldn't get set up properly
Speaker:to make it easy to record a double ender.
Speaker:So I'm really, I'm interested to see how this turns out,
Speaker:not because I think that you're gonna get
Speaker:studio quality out of it, but I wonder what this does
Speaker:for that guest who just can't be bothered
Speaker:to do anything but call in, maybe somebody who's on tour
Speaker:or something like that, they don't have access
Speaker:to good internet, but a phone they can do.
Speaker:I'm wondering what that'll be, I've got some concerns,
Speaker:are you gonna get two tracks or one, probably one,
Speaker:is it gonna sound like a high quality phone call
Speaker:or a low quality phone call, I don't know.
Speaker:I think it's something to keep our eyes on,
Speaker:especially if we have, once we understand
Speaker:what the quality might look like,
Speaker:and I don't have the fancy phone that it'll work on,
Speaker:but once we start to understand that,
Speaker:if a client does, what happens if it's better than Zoom?
Speaker:- Oh, if it's better than Zoom,
Speaker:what do you think is gonna happen?
Speaker:- Zoom is almost the defacto answer
Speaker:for anybody who thinks it's too hard for a guest
Speaker:to fire up a Chrome web browser and connect.
Speaker:And if this is better,
Speaker:could that end up being a better solution?
Speaker:I don't know, but I think it's something to keep our eyes on.
Speaker:- Are you an Apple user?
Speaker:- I am an Apple user, I've got,
Speaker:actually my iPhone is my camera right now.
Speaker:- Okay.
Speaker:- 'Cause I'm lazy and plugging it in works, and I like that.
Speaker:But I think it's something to keep our eyes on,
Speaker:either for good or bad, I don't know which it's gonna be,
Speaker:but I can almost guarantee that at some point
Speaker:it's either going to be a solution
Speaker:that a guest is considering or should consider.
Speaker:- And it says this will only work on iPhone 15 Pro,
Speaker:Pro Max, and any future AI-compatible iPhone models.
Speaker:- Yeah, it won't work on mine, I'm on a 14.
Speaker:I knew that wouldn't happen.
Speaker:- So a regular iPhone 15 or older won't get access.
Speaker:- Right, and my assumption is, since I'm an Apple person
Speaker:and this is brand new and just announced,
Speaker:it's probably been available on Android for like 20 years,
Speaker:and I just don't know about it.
Speaker:(both laughing)
Speaker:- I've never tried, I'm an Android person,
Speaker:I got a Google phone, I don't know, I haven't tried.
Speaker:Maybe, I don't know.
Speaker:- Does that sound like something
Speaker:you'd ever want to have your clients do?
Speaker:- I hosted a show five years ago for someone,
Speaker:and we had a guest who just could not connect.
Speaker:And we had to do some kind of workaround,
Speaker:I don't know if we used Ringer with the app on the phone
Speaker:or if it was something else, but this might be handy.
Speaker:If, if, as the host, you record yourself on your real mic.
Speaker:- Oh, that would be even better.
Speaker:- It might make editing a little more challenging,
Speaker:but at least the host would sound good,
Speaker:and then you'd get the whatever from the guest on the phone,
Speaker:and then put those together if you could do that.
Speaker:- I was once a guest on a show where the host used
Speaker:an actual telephone conferencing service to place the call,
Speaker:and the sound was actually pretty atrocious.
Speaker:Like it was about the worst possible phone call
Speaker:you could imagine, not like huge background noise,
Speaker:but just like heavily bandpassed, heavily compressed,
Speaker:exactly what you'd expect out of a conferencing service.
Speaker:The only saving grace was that the host
Speaker:sounded as bad as I did,
Speaker:because they recorded both sides the same.
Speaker:- Right, but I like the host to sound good.
Speaker:- I do too, especially if it's me, 'cause I'm vain.
Speaker:- Well, true, true, but thinking about talk radio,
Speaker:the host always sounds good, and then the caller's calling,
Speaker:and they sound like they're on the phone.
Speaker:- Yeah. - Okay, same type of thing.
Speaker:So the host, I think the host needs to sound good.
Speaker:- I agree. - The best they can be.
Speaker:So if you did this phone call thing,
Speaker:if you were able to record your own side,
Speaker:that would be good, I think.
Speaker:- You have currently like, I think 600 clients or something.
Speaker:- Yeah. - Have any of them asked yet
Speaker:about video support on Spotify?
Speaker:'Cause I saw that they rolled that out
Speaker:maybe a week or two ago.
Speaker:- No, because if you work with me,
Speaker:you don't host on Spotify.
Speaker:- No, no, this is for shows hosted elsewhere.
Speaker:- Oh, okay, well, I only have like two people
Speaker:who do video, so no. - Okay.
Speaker:Yeah, so this one is interesting.
Speaker:Not super far into the details,
Speaker:but they have apparently added the ability
Speaker:for a show that's been added
Speaker:to also have a video component.
Speaker:I think, if I understand correctly,
Speaker:you still have to go to Spotify
Speaker:and manually upload the video.
Speaker:My understanding, at least for some early testing
Speaker:by somebody else, I think it was PodNews tested it,
Speaker:if you upload a video,
Speaker:even if they're playing the audio version,
Speaker:the video audio is what plays every time after that.
Speaker:So I'm not quite clear on that,
Speaker:but it looks like that might be,
Speaker:it sounds like there are several people
Speaker:that think that might be Spotify trying yet again
Speaker:to get away from open RSS feeds
Speaker:and move to more of the YouTube
Speaker:we only serve it up ourselves model.
Speaker:I don't know yet how that's gonna shake out,
Speaker:but I was wondering if you'd had anybody ask about it.
Speaker:- I have not, the people who do video with me
Speaker:do it because of YouTube.
Speaker:They don't do it because of anything else.
Speaker:They're not thinking about the other things.
Speaker:They're just thinking YouTube or shorts and reels.
Speaker:- Do you have a lot that are doing video
Speaker:or is that still pretty small?
Speaker:- That's still pretty small.
Speaker:- Do you have any that feel like they have to do video
Speaker:and they just can't,
Speaker:they feel bad that they can't get it done?
Speaker:- Ugh, I have two clients that are what we call video first.
Speaker:- Okay.
Speaker:- The one guy, not those two,
Speaker:he started audio and then was like,
Speaker:"Hey, we could do video too
Speaker:'cause I have a YouTube channel."
Speaker:I'm like, ah, okay.
Speaker:And then I have another client
Speaker:who I'm not sure why she got into video, but she did.
Speaker:- I keep hearing sort of both sides of it.
Speaker:One is you need to do video
Speaker:and the other one is actually you don't,
Speaker:so don't let it hold you back.
Speaker:I was just wondering if any of your clients deal with that.
Speaker:- That's what I say is no, you don't.
Speaker:Don't let it hold you back,
Speaker:but if you want to, just stick up a camera and go
Speaker:'cause the statistics say that people are more likely
Speaker:to listen to the whole thing if it's audio only,
Speaker:but they won't watch a whole video.
Speaker:That's been my experience as a watcher,
Speaker:as a creator, and based on the research.
Speaker:Some of the research is maybe two or three years old,
Speaker:so it could be a little bit out of date,
Speaker:but that's what I've always seen.
Speaker:- I can't remember where I saw it.
Speaker:I need to find that up again
Speaker:'cause I tell people that all the time
Speaker:when they say, "Do I have to do video?"
Speaker:I say no.
Speaker:And I also heard the top podcasts and Apple podcasts
Speaker:don't have video anyway, so.
Speaker:- I think some of that is maybe a little bit
Speaker:of a self-fulfilling prophecy in that Apple does do video,
Speaker:but they don't make it easy to find the video-only podcast
Speaker:or the video-first shows.
Speaker:It doesn't have its own special landing page
Speaker:that I've ever found.
Speaker:So as an example, I wanted to find some podcast apps,
Speaker:just sort of check and see if they support video,
Speaker:and if they do, do they support actual video
Speaker:or has it just stripped the audio
Speaker:and just take the video and play the audio?
Speaker:And I had to go find a show that I knew was video,
Speaker:so that I could go find it in Apple Podcasts
Speaker:to make sure that I was using the right show,
Speaker:like that kind of thing, rather than just going,
Speaker:"Show me a podcast that's video,"
Speaker:'cause all that gives you is a bunch of YouTube links now.
Speaker:Thank you, Google.
Speaker:- Yeah, well. (laughs)
Speaker:So also on Spotify, they have changed things too
Speaker:about recording and uploading, and people got mad,
Speaker:and I wanted to say, "It's a free service, shut your mouth."
Speaker:- Yeah, and I think this is, what,
Speaker:maybe like four weeks old now?
Speaker:This is not breaking news. - No.
Speaker:- I've kind of gone through a couple of different cycles.
Speaker:I'll call the first one the "I'm a jerk" cycle,
Speaker:and the second one is maybe I'm a little bit concerned.
Speaker:So the "I'm a jerk" cycle was exactly what you said.
Speaker:It's a free service.
Speaker:If you're serious, just shut up and use Riverside
Speaker:like they're telling you, or Descript,
Speaker:or use something like that.
Speaker:But the other part of it is I'm going,
Speaker:"Will this be the straw that broke the camel's back
Speaker:"for some shows?
Speaker:"Probably so."
Speaker:- That they can't do it all in one place?
Speaker:- It's just one more hoop to jump through.
Speaker:They're not willing to jump through that final hoop.
Speaker:I get it, because not all of us have the benefit
Speaker:of 10-plus years of working in audio like you and I have.
Speaker:And some of them, like me, like you,
Speaker:are balancing a job and a show
Speaker:and other things in their lives.
Speaker:Maybe they don't have the bandwidth to now go through that.
Speaker:I'm assuming there's extra money to be spent.
Speaker:I don't know, maybe they've got a freebie going on.
Speaker:Would that be enough to push them over the edge,
Speaker:and is it sad to see a show go?
Speaker:Maybe a little bit.
Speaker:In my mind, there's an assumption,
Speaker:or there was an assumption,
Speaker:that if you're using Spotify's tools,
Speaker:your show is probably garbage, right?
Speaker:You're not willing to invest anything in it.
Speaker:But that's not always true.
Speaker:Not every podcast is Wayne's World in the Basement, right?
Speaker:Some of them are good,
Speaker:and they're just doing it on a really tight budget
Speaker:because they don't need to pay for stuff.
Speaker:And I would hate to see those shows go away.
Speaker:Not because I necessarily am listening to them,
Speaker:but somebody might be.
Speaker:And is that a market that then doesn't get served?
Speaker:Maybe so.
Speaker:- I don't know.
Speaker:I don't send people to Spotify for a podcast or so.
Speaker:- I don't either.
Speaker:It's not that I'm trying to necessarily discourage people
Speaker:from using it, but I've had,
Speaker:and I continue to have a little bit of the perspective
Speaker:that if you can't afford $20 a month
Speaker:for Libsyn or Blubrry or Captivate,
Speaker:I mean, they're all in that 15 to 20 range, typically,
Speaker:you probably can't afford me.
Speaker:- Right.
Speaker:- It's not like I'm trying to say
Speaker:you have to spend an extra 20 bucks,
Speaker:but if you're gonna spend the money on me,
Speaker:why not get the extra tools that come with a hosting company
Speaker:that really is a hosting company,
Speaker:not a media distribution platform that has a hosting arm.
Speaker:I'm willing for somebody to talk me off the wall
Speaker:if you disagree.
Speaker:We can have a discussion about this.
Speaker:It's not like we think Bryan's right.
Speaker:(laughs)
Speaker:With that news, it did get me thinking,
Speaker:because I did see an AppSumo deal come up
Speaker:for some software called libretto.
Speaker:It's supposed to be similar to Zoom
Speaker:or some of those other things.
Speaker:We'll have a link in the show notes for you
Speaker:when we get this published.
Speaker:But I'm thinking that might be something
Speaker:that's a one-time purchase that might be worth recommending
Speaker:to a potential client.
Speaker:If they really wanna do it themselves
Speaker:or if somebody's really concerned about Spotify going away
Speaker:and what's it gonna cost for me to use Riverside or Zoom
Speaker:and then do all the editing myself,
Speaker:I don't know how good it is.
Speaker:Haven't tested it.
Speaker:Might just be something that's worth checking out.
Speaker:- It says, "Podcasting made simple record
Speaker:"high-quality audio and video
Speaker:"and edit like a doc on a text editor."
Speaker:This is libretto.
Speaker:On AppSumo.
Speaker:- Yeah, but let's not kid ourselves
Speaker:because Zoom also says they give us high-quality audio
Speaker:and their version of high is different than mine.
Speaker:- I'm just saying.
Speaker:I'm just reading.
Speaker:- I know.
Speaker:(laughing)
Speaker:I appreciate you, Jennifer.
Speaker:(laughing)
Speaker:- I don't know.
Speaker:It looks pretty cool.
Speaker:And it's only $49 for one code.
Speaker:But if you want to get the whole thing,
Speaker:it's $98 for two codes.
Speaker:It looks like if you want really good audio,
Speaker:get the two codes.
Speaker:- I looked at that.
Speaker:I'm just not in the position right now
Speaker:to spend money on software that I literally don't need.
Speaker:- Don't need.
Speaker:- 'Cause it would totally be me just going,
Speaker:"I wonder if this is gonna turn into something."
Speaker:- Right.
Speaker:- Or, "I wanna test this out so that I can recommend it."
Speaker:And not gonna do that.
Speaker:Patrick gave us a ha-ha.
Speaker:I'm not sure what that is.
Speaker:I'm wondering if it's the audio quality.
Speaker:(laughing)
Speaker:I don't know.
Speaker:- You found some other tools on AppSumo recently too.
Speaker:What else did you find?
Speaker:- I did.
Speaker:There's one other that I found on AppSumo.
Speaker:And this actually came up.
Speaker:I found this first in "Build a Big Podcast" by David Hooper.
Speaker:He was just talking about it.
Speaker:It's called BreezeDoc.
Speaker:It's a document signing tool.
Speaker:It's actually created by the AppSumo team.
Speaker:It's one of their originals.
Speaker:So it'll probably be on a lifetime deal forever.
Speaker:Forever in quotes, of course.
Speaker:But it's gonna be something similar to DocuSign.
Speaker:I have a service that I use for my contracts
Speaker:called SignWell.
Speaker:But that's not available on a lifetime deal anymore.
Speaker:It was when I bought it.
Speaker:But if you need to do contracts for clients,
Speaker:if you need to do guest agreements for your guests,
Speaker:or if you have a host that you're working with
Speaker:that needs to do that,
Speaker:this might be worth sending them to.
Speaker:'Cause you can upload a template.
Speaker:You can define who needs to sign where,
Speaker:get 'em signed and get everybody legal.
Speaker:To be completely transparent,
Speaker:we've never had a guest sign permission to be on this show.
Speaker:Partly because we've got four hosts
Speaker:and no one of us actually owns the whole thing.
Speaker:So who do we have 'em sign with?
Speaker:We haven't figured that part out yet.
Speaker:We'll maybe get that up.
Speaker:Patrick says he's still thanking me
Speaker:for the tip on DXRevive.
Speaker:Well, Patrick, if you wanna spend some money, I'm your guy.
Speaker:I can tell you all the things that I wanna buy and haven't.
Speaker:But I don't wanna spend your money frivolously.
Speaker:But yeah, that was one that's worth, I think, checking out,
Speaker:especially if you don't already have a contract solution.
Speaker:If you're using Dubsado or something like that,
Speaker:probably not a value add.
Speaker:- And then under Tools, you also have Episodes.fm.
Speaker:Tell me about that.
Speaker:- Yeah, this is great.
Speaker:I actually heard about this one on the Podcasting 2.0 Show,
Speaker:but it actually has nothing to do with Podcasting 2.0,
Speaker:so don't think about crypto or anything like that.
Speaker:It's just a tool that you can use to share your show
Speaker:that has all the subscribe links already built in.
Speaker:And it actually selects what's available
Speaker:based on the device that they open up.
Speaker:So if they open up on an Android device,
Speaker:it shouldn't be showing them all of the Apple-only tools,
Speaker:but it's got a ton of different apps.
Speaker:And you can share either the show,
Speaker:or you can share an episode from the show.
Speaker:It has a player, so they can click through right there,
Speaker:and then they've also got the subscribe.
Speaker:And the way it's set up, if you click through once
Speaker:and you choose an app, you can set it to default.
Speaker:So anytime you get one of their links,
Speaker:it'll just automatically go to your favorite app.
Speaker:It'll just redirect.
Speaker:This is an example of how I wish the really cool
Speaker:embedded player from Captivate would work.
Speaker:I love Captivate's embedded player.
Speaker:It's beautiful.
Speaker:If you open it on your phone, it takes the whole screen,
Speaker:got your cover art, looks great.
Speaker:Click play, it's right there.
Speaker:But if you wanna subscribe to the show,
Speaker:you click the three little buttons,
Speaker:then you click the follow button,
Speaker:and it's hard from a subscriber standpoint.
Speaker:This kills it.
Speaker:It's super cool.
Speaker:Totally free, at least for now.
Speaker:I've already recommended it to a client,
Speaker:just going, hey, if you wanna make it dumb simple
Speaker:for people to find the show and subscribe, share this link.
Speaker:I understand the whole share your website for SEO stuff,
Speaker:but if you wanna make it easy for people to subscribe,
Speaker:I have not found a tool that makes it easier.
Speaker:Super slick.
Speaker:Doesn't matter what app they're using.
Speaker:- That's cool.
Speaker:And I just typed in a show,
Speaker:and then I clicked on something and it said, nope.
Speaker:It's not available on that one,
Speaker:so I gotta go submit the show.
Speaker:- Yeah, I think it pulls from the Apple directory,
Speaker:but I'm not entirely sure on that.
Speaker:I don't know anything about the stuff behind the scenes.
Speaker:I just know that it works.
Speaker:Patrick asks if it's kind of like pod.link.
Speaker:I think so.
Speaker:I've never used pod.link though, so I can't answer that.
Speaker:- Oh, now I've got, my cookies are getting all confused.
Speaker:I'm gonna have to close my browser or something.
Speaker:It's fine.
Speaker:I'll test it again.
Speaker:Any other fun tools that we need to know about right now,
Speaker:or is that it for now?
Speaker:- That's all I have for right now.
Speaker:I mean, there's always fun tools.
Speaker:If you're listening or watching
Speaker:and you're interested in finding out more
Speaker:about specific kinds of tools, let us know.
Speaker:Maybe there's something that we've got in our toolbox
Speaker:that we don't think about that would be valuable to you,
Speaker:like DX Revive for Patrick.
Speaker:I actually am using that on almost a weekly basis now
Speaker:on one new show that I have
Speaker:that's live recording in a terrible room every week.
Speaker:That's just what it is.
Speaker:There's no fixing it.
Speaker:It's not an audio first experience.
Speaker:It's a live first experience.
Speaker:And DX Revive to the rescue, I promise you.
Speaker:- And where do you get that?
Speaker:- That's at, oh man, who is it?
Speaker:Accentize, I think.
Speaker:Yeah, accentize.com is the website,
Speaker:and then DX Revive is the tool.
Speaker:They have two versions, an inexpensive version
Speaker:and a more expensive version.
Speaker:I bought the more expensive version
Speaker:'cause it has more buttons.
Speaker:That you can click,
Speaker:and I've found value in clicking the extra buttons,
Speaker:so I use that to justify having spent the extra money,
Speaker:and I hope that I'm right.
Speaker:- Okay.
Speaker:- Are you ready for the podcast,
Speaker:or the AI question of the day?
Speaker:- I am, and let's, okay, here we go.
Speaker:If you could interview a single inanimate object from history.
Speaker:- From history?
Speaker:- That's what it says, from history.
Speaker:What would it be, and what would you ask it?
Speaker:So if you can interview a single inanimate object
Speaker:from history, what would it be, and what would you ask it?
Speaker:- Oh man, there's so many directions,
Speaker:'cause my first thought was characters from books,
Speaker:but those aren't necessarily from history.
Speaker:- No, so it has to be like a real thing, I guess,
Speaker:is what it's saying.
Speaker:- Man, these are hard questions, Jennifer.
Speaker:You gotta give me a layup here.
Speaker:- Well, it tells me the same question every time,
Speaker:and I have to keep refreshing
Speaker:until it gives me something new.
Speaker:- I think, since this is totally made up,
Speaker:I would probably go and ask the Cray supercomputer
Speaker:if it could ever imagine a computer being better than itself.
Speaker:'Cause at the time, that was the beast.
Speaker:There was no other that was better.
Speaker:And now we walk around with something better
Speaker:in our pockets called a phone.
Speaker:- Yeah, the only thing that is coming to mind,
Speaker:the only thing that is coming to mind is the Liberty Bell.
Speaker:How'd you really get that crack?
Speaker:- See, I was gonna say Liberty Bell,
Speaker:how'd you get cracked? (laughs)
Speaker:- I was like, that is seriously the only thing
Speaker:coming to my mind, and I don't know if it's
Speaker:'cause this is the word history or what, but.
Speaker:- And Patrick says that he would ask Plymouth Rock
Speaker:how it all really went down.
Speaker:I think along those same lines,
Speaker:I'd probably ask conjunction junction,
Speaker:what was its function? - What was its function?
Speaker:(both laughing)
Speaker:- But I know, Patrick, you're talking about
Speaker:the real Plymouth Rock, not that pretend from the '80s.
Speaker:- Yeah, well, Bryan? - Yes?
Speaker:- If someone wants to be a guest on this show,
Speaker:what do they need to do?
Speaker:- Just head on over to podcasteditorsmastermind.com/beagest
Speaker:and fill out a little form there.
Speaker:It'll ask for your name and some information.
Speaker:It'll ask you whether you have a topic suggestion
Speaker:or a question or you wanna be a guest,
Speaker:and we take all of those.
Speaker:I would say we also take feedback.
Speaker:If you just wanna tell us how much you love us
Speaker:and how amazing we are and how you wish
Speaker:that we were millionaires or something,
Speaker:that is an excellent place to do that.
Speaker:But also, if you wanna be a guest,
Speaker:podcasteditorsmastermind.com/beagest.
Speaker:- And I am Jennifer Longworth
Speaker:with Burp and Barrel Podcasting.
Speaker:You can find me at burpandbarrelpodcasting.com
Speaker:or anywhere, Burp and Barrel Podcasting
Speaker:or anywhere where there's bourbon.
Speaker:And next to me is?
Speaker:- Bryan Entzminger.
Speaker:You can find me at toptieraudio.com.
Speaker:On the socials on Facebook.
Speaker:I have socials in the other places,
Speaker:so people can't use them,
Speaker:but pretty much I'm a Facebook addict,
Speaker:and so that's where you'll find me.
Speaker:And Patrick says, "Mwah!"
Speaker:(Jennifer laughs)
Speaker:- Thanks, Patrick.
Speaker:Not appearing are Carrie Caulfield at Carrie.land
Speaker:and Daniel Abenroth, rothmedia.audio.
Speaker:And that's it for tonight.
Speaker:Thank you all for joining us live or on the recording.
Speaker:We'll see you next time.
Speaker:(upbeat music)
Speaker:- How much is that?
Speaker:(man grunts)
Speaker:- Are you hitting the button or my?
Speaker:- I am.
Speaker:- All right.
Speaker:- I think.
Speaker:- You think, okay.
Speaker:(upbeat music)
Speaker:[MUSIC PLAYING]