1 00:00:01,500 --> 00:00:04,020 Janice Porter: Hello, everyone, and welcome to this week's 2 00:00:04,020 --> 00:00:08,280 episode of relationships rule. My guest this week is Nikki 3 00:00:08,310 --> 00:00:12,990 Nash. And I'm very excited to talk to her. She's a marketer, 4 00:00:13,350 --> 00:00:18,360 and a master marketer actually, and known for crafting mind 5 00:00:18,390 --> 00:00:22,320 blowing strategies, assembling kicked butt marketing teams and 6 00:00:22,320 --> 00:00:28,140 freeing visionary CEOs from the everyday marketing grind. In a 7 00:00:28,140 --> 00:00:31,350 previous life, she helped fortune 100 companies and tech 8 00:00:31,350 --> 00:00:35,010 startups make more money. That's always good, right? She is a Hay 9 00:00:35,010 --> 00:00:39,540 House, Hay House author, a motivational speaker, a podcast 10 00:00:39,540 --> 00:00:44,310 host and a client enrollment expert. And Nikki's been around 11 00:00:44,550 --> 00:00:48,360 for over 15 years doing what she does. And I think I from the 12 00:00:48,840 --> 00:00:52,650 short conversation that we had previously, I know is passionate 13 00:00:52,650 --> 00:00:56,670 about this world of marketing. So welcome to the show, Mickey. 14 00:00:57,180 --> 00:00:58,020 Oh, my goodness, thank 15 00:00:58,020 --> 00:00:59,400 Nikki Nash: you so much for having me. 16 00:00:59,700 --> 00:01:02,040 Janice Porter: My pleasure. My pleasure. I love talking to 17 00:01:02,040 --> 00:01:06,510 people that think the way I do and, and I think what caught my 18 00:01:06,600 --> 00:01:10,890 attention in when somebody sent me your great information about 19 00:01:10,890 --> 00:01:14,100 what you do and who you are, I started to look at your LinkedIn 20 00:01:14,100 --> 00:01:17,250 profile, of course, because that's what I do. And the thing 21 00:01:17,250 --> 00:01:20,040 that caught my attention was, I'm just going to read this 22 00:01:20,100 --> 00:01:23,430 couple of sentences at its core marketing is all about 23 00:01:23,430 --> 00:01:27,270 relationships, connecting with clients, brands, strategic 24 00:01:27,270 --> 00:01:31,290 partners, you name it. And I teach marketers how to do 25 00:01:31,290 --> 00:01:35,010 exactly that in a way that amps up a company's visibility and 26 00:01:35,010 --> 00:01:39,240 profitability. Well, anytime I see someone that knows that it's 27 00:01:39,240 --> 00:01:42,960 all about relationships I'm in, I'm in. So talk to me about 28 00:01:42,960 --> 00:01:45,930 that, from your perspective, tell me what that means for you. 29 00:01:46,350 --> 00:01:49,440 Nikki Nash: Yeah, you know, it's funny, I've been in marketing 30 00:01:49,470 --> 00:01:54,960 since I really graduated college, and I fell into it. And 31 00:01:54,990 --> 00:01:57,630 I don't know if somebody taught me this, or it's just been my 32 00:01:57,630 --> 00:02:00,180 perspective this whole time. Because at this point, it's been 33 00:02:00,180 --> 00:02:02,220 almost 20 years, and I can't remember. 34 00:02:03,720 --> 00:02:05,790 Janice Porter: And it's all I'm sure, as well. 35 00:02:07,350 --> 00:02:10,320 Nikki Nash: Um, but it's so funny when people say to me, 36 00:02:10,320 --> 00:02:13,230 they hate marketing. I'm like, do you hate people, because in 37 00:02:13,230 --> 00:02:16,200 my mind, marketing is just building relationships with 38 00:02:16,200 --> 00:02:19,380 people. And there are different ways to do that. You can do it 39 00:02:19,500 --> 00:02:23,490 online, you can do it offline. You can do it through different 40 00:02:23,490 --> 00:02:28,200 media's and mediums. But essentially, it's how do I get 41 00:02:28,200 --> 00:02:31,920 to know someone, or get to know a demographic of people or a 42 00:02:32,070 --> 00:02:35,520 persona, a type of person, and really understand what they 43 00:02:35,550 --> 00:02:39,000 need, what they desire, and then offer them a product or an 44 00:02:39,000 --> 00:02:41,490 opportunity or a service that's in alignment with what they 45 00:02:41,490 --> 00:02:44,670 really want. And you're a really great marketer, when you are 46 00:02:44,670 --> 00:02:49,020 speaking to someone in a way that resonates with them, that 47 00:02:49,020 --> 00:02:53,370 has them go, oh, my gosh, I You get me. And you're really just 48 00:02:53,370 --> 00:02:58,350 building that level of like, trust and camaraderie and 49 00:02:58,350 --> 00:03:02,580 companionship. So that's the way I look at marketing. And, and I 50 00:03:02,580 --> 00:03:06,510 do believe that business is very much the same way. So I love 51 00:03:06,510 --> 00:03:08,610 everything about relationship building. 52 00:03:08,760 --> 00:03:13,530 Janice Porter: Sounds easy, right? Sounds easy. So when you 53 00:03:13,590 --> 00:03:18,360 when a client or a prospective client comes to you, then Has it 54 00:03:18,360 --> 00:03:22,860 ever happened that you they're telling you their thing? And 55 00:03:22,860 --> 00:03:26,430 what they want to get out there? And it's just not resonating 56 00:03:26,430 --> 00:03:29,220 with you? Has that ever happened? Hmm. 57 00:03:29,550 --> 00:03:32,010 Nikki Nash: It's funny, I don't know that because I don't need 58 00:03:32,040 --> 00:03:35,850 what they're selling to resonate with me specifically. Like, I 59 00:03:35,850 --> 00:03:37,890 don't need to go, Oh, my goodness, I would love that. If 60 00:03:37,890 --> 00:03:41,640 so, for example, this isn't so much a client. But when I worked 61 00:03:41,640 --> 00:03:46,350 at Intel, I had a couple of different roles. And one of them 62 00:03:46,350 --> 00:03:52,710 was, at some point, helping to sell more accessories, right, 63 00:03:52,710 --> 00:03:55,710 like for people who build their own computer, would I ever buy 64 00:03:55,710 --> 00:03:59,310 that? No. Would it resonate with me? No, but could I understand 65 00:03:59,310 --> 00:04:01,500 the person that wanted to build their own computer and 66 00:04:01,500 --> 00:04:03,810 understand what they were looking for and what they wanted 67 00:04:04,020 --> 00:04:07,530 and be able to market to them? Yes. So for me, it's it's really 68 00:04:07,530 --> 00:04:11,250 more about do I can I understand the person that you are trying 69 00:04:11,250 --> 00:04:14,880 to build a relationship with or to market to, and if I can tap 70 00:04:14,880 --> 00:04:19,680 into who that person is, then I can get what you need or coach 71 00:04:19,680 --> 00:04:23,430 and guide you through or actually implement the Pentagon. 72 00:04:23,430 --> 00:04:26,250 You know, when I worked in Fortune 100 companies and stuff 73 00:04:26,250 --> 00:04:28,620 like that, I couldn't just be like, This is what I think you 74 00:04:28,620 --> 00:04:32,430 know, there was doing to make sense, that makes sense, then I 75 00:04:32,460 --> 00:04:36,810 then I could build that sort of relationship and it would 76 00:04:36,810 --> 00:04:40,230 resonate with me. But I've definitely marketed things that 77 00:04:40,230 --> 00:04:45,840 I would not want as long as I wanted it. 78 00:04:46,860 --> 00:04:50,220 Janice Porter: I find it hard to sell anything that I like I'm 79 00:04:50,220 --> 00:04:52,920 talking about sales because you made me think of my daughter who 80 00:04:53,010 --> 00:04:57,690 is she's in an industry that's not sexy at all, but you got to 81 00:04:57,780 --> 00:05:00,960 get your head around, you know the client It's about building 82 00:05:00,960 --> 00:05:04,110 relationships and business development is all about that, 83 00:05:04,140 --> 00:05:07,230 right? Building relationships with people. So it's a similar, 84 00:05:07,260 --> 00:05:10,710 it's a similar thing, but a little bit different on the 85 00:05:10,710 --> 00:05:14,910 marketing standard good hair in my mouth area. So your book 86 00:05:14,940 --> 00:05:18,570 marketing market, your genius came out a couple of years ago. 87 00:05:20,280 --> 00:05:23,490 Nikki Nash: It'll be three years in, depending on when this airs 88 00:05:23,520 --> 00:05:29,580 at the end of August of 2024. So, August 24, of 2021. Well, 89 00:05:29,580 --> 00:05:31,500 Janice Porter: that's exciting. Yeah. In the middle of COVID. 90 00:05:31,500 --> 00:05:36,630 That's fun. Yeah. Just to get the book written COVID No, 91 00:05:36,630 --> 00:05:40,200 Nikki Nash: I mean, I had the book deal before COVID, and had 92 00:05:40,200 --> 00:05:45,300 a book proposal and a book marketing plan based on in 93 00:05:45,300 --> 00:05:49,560 person and not COVID. So a lot of things had to change and 94 00:05:49,560 --> 00:05:53,250 pivot, once COVID happened, because essentially, when my 95 00:05:53,250 --> 00:05:57,060 book was going to be released, got pushed back, because people, 96 00:05:57,090 --> 00:06:00,030 the big part of what publishers do is get your book in 97 00:06:00,030 --> 00:06:03,390 bookstores. And it's hard to get a book in a bookstore when 98 00:06:03,390 --> 00:06:04,080 bookstores are 99 00:06:04,080 --> 00:06:06,750 Janice Porter: clear. Exactly, exactly. Everybody's 100 00:06:06,780 --> 00:06:08,490 Nikki Nash: Yeah, launch date got pushed back. 101 00:06:08,880 --> 00:06:11,580 Janice Porter: Yeah. So would you say what would you say are 102 00:06:11,580 --> 00:06:17,640 like the top two or three things that that you tell, or that you 103 00:06:17,640 --> 00:06:22,530 teach that you that you inspire people about when it comes to 104 00:06:22,530 --> 00:06:26,160 marketing? Your Genius? Like, what do you need to keep in 105 00:06:26,160 --> 00:06:26,700 mind? 106 00:06:27,030 --> 00:06:29,640 Nikki Nash: Yeah, I think the the first and the biggest thing 107 00:06:30,150 --> 00:06:34,560 is to understand what is the results? or the like, what can 108 00:06:34,560 --> 00:06:37,020 you actually help people achieve? What result? Are they 109 00:06:37,020 --> 00:06:41,070 actually achieving? By working with you if you're selling a 110 00:06:41,070 --> 00:06:45,030 service? And if you're selling a product, people typically buy 111 00:06:45,030 --> 00:06:47,940 things for a reason, right? They invest in things for a reason. 112 00:06:47,940 --> 00:06:52,080 So what is that reason? What what makes a happy, satisfied 113 00:06:52,080 --> 00:06:54,900 customer? And when you can understand that, first and 114 00:06:54,900 --> 00:06:58,800 foremost, then you can start figuring out, okay, if I know 115 00:06:58,800 --> 00:07:02,580 I'm going to make something up, if I know that I could help 116 00:07:02,580 --> 00:07:10,140 someone play the cello. Right? I need to get really clear on who 117 00:07:10,140 --> 00:07:14,460 would want to play the cello, and then start there, right? And 118 00:07:14,460 --> 00:07:19,230 so that's always step one for me is what is the results? Usually, 119 00:07:19,230 --> 00:07:21,810 it really needs to be a desirable result that somebody 120 00:07:21,840 --> 00:07:25,050 is achieving. And I help people get really clear on what it is 121 00:07:25,230 --> 00:07:27,660 that they're actually selling, and who it is they're actually 122 00:07:27,660 --> 00:07:30,510 selling it to. So that's the first thing, because without 123 00:07:30,630 --> 00:07:34,410 kind of those two points of what the promises of what you're 124 00:07:34,410 --> 00:07:38,340 selling, and who wants that promise, then you're just 125 00:07:38,340 --> 00:07:40,920 putting stuff out there, right? You're not really marketing, 126 00:07:41,130 --> 00:07:44,700 with intentionality, or with purpose. So that's the thing is 127 00:07:44,700 --> 00:07:47,640 that clarity around what it is that you're truly offering to 128 00:07:47,640 --> 00:07:52,650 people? And so that's, that's one thing. I think, from there, 129 00:07:52,650 --> 00:07:55,800 it's, it's very much okay, I have this product that helps 130 00:07:55,800 --> 00:07:58,620 people get this desired result, I know who the person is, how do 131 00:07:58,620 --> 00:08:03,000 I bridge that gap? How do I get what I sell in front of the 132 00:08:03,000 --> 00:08:07,860 people that want that results? And how do I do it in a way that 133 00:08:08,070 --> 00:08:11,970 resonates with them? And and they understand that it's 134 00:08:12,000 --> 00:08:15,930 valuable for them, and they want to make the investment in that. 135 00:08:15,930 --> 00:08:18,030 So that's the second thing that's really a marketing plan. 136 00:08:18,030 --> 00:08:21,870 And a marketing strategy is how do you kind of bridge the gap 137 00:08:21,870 --> 00:08:26,880 between someone who is ideally, results driven or problem aware, 138 00:08:26,880 --> 00:08:29,010 like, they know that they have this problem, or they have this 139 00:08:29,010 --> 00:08:32,520 dream, and then they you help them know that you have the 140 00:08:32,520 --> 00:08:35,310 solution to what they want or the pathway for what they want. 141 00:08:35,310 --> 00:08:37,890 And so that's the marketing plan piece. And then I think the 142 00:08:37,890 --> 00:08:41,460 third piece that I help people with a lot is, once you kind of 143 00:08:41,460 --> 00:08:44,520 bring people through the whole cycle of marketing sales, and 144 00:08:44,520 --> 00:08:48,180 now you're in client delivery, or, or they're experiencing the 145 00:08:48,180 --> 00:08:52,110 product, is how do you actually retain those clients and have 146 00:08:52,110 --> 00:08:57,480 them refer? And so referrals are an excellent kind of lead source 147 00:08:57,480 --> 00:09:01,620 and or revenue stream, depending on how it's done. And so it's 148 00:09:01,620 --> 00:09:05,220 really how do you bring people in the door? And then how do you 149 00:09:05,220 --> 00:09:09,090 keep them in the house and have them bring their friends? And if 150 00:09:09,090 --> 00:09:11,640 they leave the house? How do you get them to come back? So that's 151 00:09:11,940 --> 00:09:14,280 essentially what I help people with. Okay, 152 00:09:14,280 --> 00:09:16,860 Janice Porter: so yeah, that that brings a piece to me that 153 00:09:16,890 --> 00:09:19,890 that I talked about, even with with something as different as 154 00:09:19,890 --> 00:09:24,030 LinkedIn training from products sort of thing is that people 155 00:09:24,060 --> 00:09:26,910 seem to think that they're always looking for the new 156 00:09:26,910 --> 00:09:29,400 client, they're always looking for the new and they're spending 157 00:09:29,400 --> 00:09:33,660 money on the new and the time on on the new, and they've got 3000 158 00:09:33,660 --> 00:09:36,870 connections in their database, whether it's LinkedIn or 159 00:09:36,870 --> 00:09:39,660 somewhere else that they've never talked to for the last 160 00:09:39,660 --> 00:09:42,450 three years. And it's like, Oh, my God, there's a goldmine 161 00:09:42,450 --> 00:09:46,440 there, and you're ignoring it. And so I think that's a really 162 00:09:46,440 --> 00:09:52,560 big piece about staying connected, being top of mind and 163 00:09:53,850 --> 00:09:58,230 and offering something new to existing or past clients, 164 00:09:58,350 --> 00:10:02,910 offering them the opportunity To even be an affiliate for you 165 00:10:02,940 --> 00:10:05,490 like that could be something as well so that they're bringing 166 00:10:05,490 --> 00:10:08,190 referrals in and they're getting another stream of income out of 167 00:10:08,190 --> 00:10:10,440 it, whatever. It depends what you're what you're selling, of 168 00:10:10,440 --> 00:10:15,360 course. But yeah, that's a huge piece that I talk about all the 169 00:10:15,360 --> 00:10:18,570 time. Because Because I'm in that business, I'm in the 170 00:10:18,570 --> 00:10:22,920 retention business as well with, with greeting cards that I, that 171 00:10:22,920 --> 00:10:27,780 I am an affiliate around as well. So yeah, that's a good 172 00:10:27,780 --> 00:10:36,690 one. Now one of the things that I think you do and clarify for 173 00:10:36,690 --> 00:10:40,980 me if I'm wrong, but I think that you can become you and your 174 00:10:40,980 --> 00:10:45,360 team, or you create a team that becomes a, like a fractional 175 00:10:45,360 --> 00:10:50,460 marketing team or an outsourced marketing team for smaller 176 00:10:50,460 --> 00:10:53,460 companies that, you know, is that correct, that you don't 177 00:10:53,940 --> 00:10:55,170 know, I'm wrong, not so 178 00:10:55,170 --> 00:10:58,080 Nikki Nash: much. So I have in the past been fractional cmo for 179 00:10:58,080 --> 00:11:01,620 folks. But really what I'm doing, if I come into a business 180 00:11:01,650 --> 00:11:05,850 I, I don't, I'm not in the agency business, where the will 181 00:11:05,850 --> 00:11:09,270 come in and serve this role for you. What I am great at is 182 00:11:09,270 --> 00:11:12,750 training and developing the team that already exists, or coming 183 00:11:12,750 --> 00:11:16,320 in and hiring the right team. And so so often, a business 184 00:11:16,320 --> 00:11:22,260 owner will have a team of doers, but nobody that is a strategist, 185 00:11:22,290 --> 00:11:26,940 or who can actually speak to a visionary CEO in a way that they 186 00:11:26,940 --> 00:11:29,940 understand what that what marketing needs to get their job 187 00:11:29,940 --> 00:11:33,270 done. And then also communicate that back to marketing the team. 188 00:11:33,720 --> 00:11:38,610 And so I have, for certain companies come in for a 189 00:11:38,610 --> 00:11:41,490 concentrated period of time, and it's almost like, let me get the 190 00:11:41,490 --> 00:11:45,300 house in order. And then let me replace myself. So it's either 191 00:11:45,300 --> 00:11:48,840 I'm replacing myself because somebody internally and the team 192 00:11:48,840 --> 00:11:52,830 is now ready to step up to the plate. Or it's, Hey, you know, 193 00:11:52,860 --> 00:11:55,650 the peep, the team that you have is great at doing the things 194 00:11:55,650 --> 00:11:59,400 that we can that they can do. But you probably a couple years 195 00:11:59,400 --> 00:12:03,000 out for someone to actually be able to rise to the leader of 196 00:12:03,000 --> 00:12:06,930 the team, the strategist, the, the Hey, I understand the 197 00:12:06,930 --> 00:12:09,930 mission and vision and goals of the company. And then I know how 198 00:12:09,930 --> 00:12:13,620 to translate that down to what happens on the day to day, so 199 00:12:13,620 --> 00:12:18,450 then I help replace myself from that equation. So I've 200 00:12:18,450 --> 00:12:22,710 definitely done that for many company. Now I I'm more in the 201 00:12:22,710 --> 00:12:28,920 business of how do we train your team, and then hire that person 202 00:12:29,010 --> 00:12:31,620 earlier, and just train that person as opposed to it being 203 00:12:31,620 --> 00:12:36,390 me, just for scalability purposes. And then yeah, and I 204 00:12:36,390 --> 00:12:39,540 have a business partner who does the similar thing of, let's make 205 00:12:39,540 --> 00:12:42,300 sure you have the right team in place and train and develop them 206 00:12:42,300 --> 00:12:46,080 from a client success team perspective. So it's nice 207 00:12:46,080 --> 00:12:50,610 because, for me, no amount of marketing can help a product or 208 00:12:50,610 --> 00:12:54,030 service that people don't want or aren't happy with. So you 209 00:12:54,030 --> 00:12:59,190 need to have a strong client experience in place. So that 210 00:12:59,190 --> 00:13:03,000 supports marketing, because I've definitely worked with brands 211 00:13:03,000 --> 00:13:08,460 that we crushed it on marketing, but the people bought, like the 212 00:13:08,460 --> 00:13:12,120 sales went up. But then people were unhappy and returns came 213 00:13:12,120 --> 00:13:15,330 back just as quickly as the sales were made. And, you know, 214 00:13:15,330 --> 00:13:19,110 no amount of marketing can solve that problem. That's a delivery. 215 00:13:19,260 --> 00:13:20,100 Yeah, it's 216 00:13:20,100 --> 00:13:25,020 Janice Porter: Yeah. Interesting. So. So what, what 217 00:13:25,020 --> 00:13:28,680 are you working on going forward? Like, do you do you do 218 00:13:28,680 --> 00:13:32,670 a lot of with marketing? Do you do a lot of social media stuff 219 00:13:32,670 --> 00:13:33,600 for clients. 220 00:13:34,290 --> 00:13:36,690 Nikki Nash: So I am not an implementer at all. So that will 221 00:13:36,690 --> 00:13:40,140 probably help you at most, I no longer do anything for anyone. I 222 00:13:40,140 --> 00:13:45,780 love you all. But I'm not the one I am more of the it I teach 223 00:13:45,780 --> 00:13:50,220 and train and develop people. So if it is a solopreneur, I will 224 00:13:50,250 --> 00:13:53,490 teach you and or if you have a person on your team, how to 225 00:13:53,490 --> 00:13:56,160 actually bring in clients and retaining those clients. If you 226 00:13:56,160 --> 00:13:59,790 have a team, I will train your team so that they can 227 00:13:59,880 --> 00:14:03,570 effectively bring in and retain clients, as well as I'll work 228 00:14:03,570 --> 00:14:08,550 with the visionary or the CEO in terms of how they can best lead 229 00:14:08,550 --> 00:14:12,810 and work with their team. And then I do a lot of kind of 230 00:14:12,840 --> 00:14:19,770 coaching work for people that are not used to leading team and 231 00:14:19,770 --> 00:14:21,870 that could be specifically the marketing team or team in 232 00:14:21,870 --> 00:14:24,120 general. So yeah, 233 00:14:24,330 --> 00:14:28,710 Janice Porter: so So I'm curious because when you say that you 234 00:14:28,710 --> 00:14:31,950 train you love to train, obviously and your background is 235 00:14:31,950 --> 00:14:36,120 business as corporate right? You were in corporate. Did you ever 236 00:14:36,540 --> 00:14:39,600 when you were a kid, were you the kid in charge? Were you the 237 00:14:39,600 --> 00:14:40,740 teacher in front 238 00:14:40,740 --> 00:14:44,670 Nikki Nash: of the classroom? No, not at all. I actually so I 239 00:14:44,700 --> 00:14:47,850 there is a side of my family that was all in education. Okay. 240 00:14:48,150 --> 00:14:52,530 So that my aunt because she was a superintendent or assistant 241 00:14:52,530 --> 00:14:56,640 superintendent of a school after she had left teaching. Yeah. And 242 00:14:56,640 --> 00:14:59,460 she was convinced I would be a teacher. And I had zero desire 243 00:14:59,460 --> 00:15:05,970 to go into Teaching. However, when I was head of marketing at 244 00:15:05,970 --> 00:15:10,140 a tech startup, it was after I left Intel, and I had started 245 00:15:10,770 --> 00:15:13,920 figuring out what I wanted to do next, there was a company that 246 00:15:13,920 --> 00:15:16,410 was growing called General Assembly, they still exist 247 00:15:16,410 --> 00:15:19,440 today. But their model, their business model, at the time I 248 00:15:19,440 --> 00:15:24,150 watched it evolve, is it started where they would hire subject 249 00:15:24,150 --> 00:15:28,110 matter experts to come in and essentially map out online 250 00:15:28,110 --> 00:15:31,590 courses, and they teach you how to do it. And then you would 251 00:15:31,590 --> 00:15:34,740 come in and they'd have a teleprompter and camera set up, 252 00:15:34,740 --> 00:15:38,220 and you would just record. And so that's how I started teaching 253 00:15:38,220 --> 00:15:42,780 was that way, I also actually technically started teaching 254 00:15:42,780 --> 00:15:46,500 before that, I'll share that in a second. And then they had me 255 00:15:46,500 --> 00:15:52,830 teach a 10 week long course, in person, and it was twice a week 256 00:15:52,860 --> 00:15:58,590 for 10 weeks. And I got a lesson plan, which I go rogue all the 257 00:15:58,590 --> 00:16:02,760 time. So I made it my own and but they taught me how to teach 258 00:16:02,790 --> 00:16:05,910 adult learners. So I taught for 10 years with General Assembly 259 00:16:05,910 --> 00:16:09,960 either can make long courses, short work shops, all day, boot, 260 00:16:09,960 --> 00:16:16,230 camps, all that sort of thing. But I've always been even my 261 00:16:16,350 --> 00:16:19,770 gift has always been to to explain things that seem 262 00:16:19,770 --> 00:16:23,850 complicated to someone in a way that's digestible and easy. And 263 00:16:23,850 --> 00:16:28,200 so that's kind of been a gift of mine for as long as I can 264 00:16:28,200 --> 00:16:33,480 remember. And when I did work at Intel, and my manager at the 265 00:16:33,480 --> 00:16:36,300 time, he was like, I'd love for you to be more visible. I did 266 00:16:36,300 --> 00:16:39,390 these Lunch and Learns once a month, called getting social 267 00:16:39,390 --> 00:16:42,150 with Nicky, where I would teach people a different social media 268 00:16:42,150 --> 00:16:46,860 platform, and how to use it to grow their business unit. So I 269 00:16:47,220 --> 00:16:50,070 did that for a long time to as well. I 270 00:16:50,070 --> 00:16:51,810 Janice Porter: knew there was something it's in your blood, 271 00:16:51,810 --> 00:16:55,890 though, you see, it's in your genes. genus, it's because it's 272 00:16:55,890 --> 00:17:00,690 very different when, I mean, I was a teacher, and so I get 273 00:17:00,690 --> 00:17:04,680 that, but I always wanted to be a teacher. But then, at a 274 00:17:04,680 --> 00:17:09,930 crossroads in my career, I went into corporate training, and 275 00:17:10,260 --> 00:17:12,990 teaching adults is somewhat different than teaching 276 00:17:12,990 --> 00:17:17,160 children, but they're actually really quite similar. And, and 277 00:17:17,160 --> 00:17:20,970 I, when I went into this training department for my 278 00:17:20,970 --> 00:17:25,140 corporate job, I was a contractor I never got, I didn't 279 00:17:25,140 --> 00:17:28,260 want to be hired, like full time nine to FiVER, I didn't want to 280 00:17:28,260 --> 00:17:31,650 do that. I had a little girl at the time at home. And anyway, 281 00:17:33,330 --> 00:17:36,990 the girls that I observed that were doing the job that I was 282 00:17:36,990 --> 00:17:39,900 going to do, they weren't teachers, and they didn't know 283 00:17:39,930 --> 00:17:43,260 how to teach, they sat at their desk and read the manual, 284 00:17:43,260 --> 00:17:46,740 basically. And so that's why I sent that to you. Because it's 285 00:17:46,740 --> 00:17:50,040 got to be somewhere in you to be a natural teacher to make it 286 00:17:50,040 --> 00:17:52,980 work. And to make it work the way you have. Whether you taught 287 00:17:52,980 --> 00:17:55,320 in school or you started by teaching adults, it doesn't 288 00:17:55,320 --> 00:17:58,890 matter. So I'm glad I asked that question. Because, yes, it's 289 00:17:58,890 --> 00:18:00,750 definitely in you for sure. Yeah. 290 00:18:00,750 --> 00:18:03,090 Nikki Nash: And I look back, I used to be a tutor. So like, I 291 00:18:03,090 --> 00:18:05,490 probably was teaching pretty much my whole life and just 292 00:18:05,490 --> 00:18:07,800 never considered it or thought about it that way. 293 00:18:08,220 --> 00:18:10,350 Janice Porter: Yeah, exactly. But that's, that's a good like 294 00:18:10,350 --> 00:18:14,790 you said, it's totally a gift that that becomes it's a part of 295 00:18:14,790 --> 00:18:18,270 you. So yeah, I can't help myself sometimes. And, and it's 296 00:18:18,270 --> 00:18:20,910 not a good thing when I when I say that when I'm in the grocery 297 00:18:20,910 --> 00:18:27,450 store, and, and some young person says to me, do you need 298 00:18:27,450 --> 00:18:32,910 me to bag those for you? Isn't that part of your job? You know, 299 00:18:32,910 --> 00:18:35,820 like, Yeah, I'm gonna start doing that whole thing. Anyway, 300 00:18:35,820 --> 00:18:39,630 I won't go there. But it's a pet peeve of mine. But, but teaching 301 00:18:39,630 --> 00:18:42,390 it's just comes naturally. So I love that about what you're 302 00:18:42,390 --> 00:18:46,470 saying. So what's in the future for you? Do you? Are you at a, 303 00:18:46,740 --> 00:18:49,440 you know, change? Do you feel changes coming? Because you did 304 00:18:49,440 --> 00:18:54,270 say one thing to me about your podcast is in, in, in change 305 00:18:54,270 --> 00:18:57,450 mode. So I wondered if that's about everything? 306 00:18:57,930 --> 00:19:02,550 Nikki Nash: Yes. So one of the things that has been, I guess an 307 00:19:02,550 --> 00:19:07,950 epiphany that I had a while back is that in building my business, 308 00:19:08,520 --> 00:19:13,140 I realized that I was making money not creating wealth. And 309 00:19:13,200 --> 00:19:16,980 those are two very different things, I think period but also 310 00:19:16,980 --> 00:19:24,630 to me. Then I went down a path of do I want to create wealth 311 00:19:24,630 --> 00:19:30,540 inside of my business or outside? And so for me, like I 312 00:19:30,570 --> 00:19:35,130 looked at and what I really deemed as what would be creating 313 00:19:35,130 --> 00:19:39,720 wealth to me is something is having assets that were cash 314 00:19:39,720 --> 00:19:43,620 flowing positive and appreciating in value. And so I 315 00:19:43,620 --> 00:19:47,790 have looked into real estate. I've looked into buying other 316 00:19:47,790 --> 00:19:53,220 businesses that are you know, can live the have a longevity? 317 00:19:54,210 --> 00:19:58,260 I've looked at a number of things. Right now I am just 318 00:19:58,260 --> 00:20:01,200 starting investing in real estate And I have no doubt that 319 00:20:01,200 --> 00:20:04,230 I'll probably ultimately buy businesses as well. But because 320 00:20:04,230 --> 00:20:08,670 of that, I'm like, I can't work all day in my business, and then 321 00:20:08,670 --> 00:20:11,760 also invest in real estate, and then also buy other businesses 322 00:20:11,820 --> 00:20:16,350 and just own them, not operate them. And all this other stuff, 323 00:20:16,380 --> 00:20:19,530 because I am, I guess, I'd have to do some sort of an 324 00:20:19,530 --> 00:20:22,500 assessment. But I'm the type of person that likes new challenges 325 00:20:22,500 --> 00:20:26,640 and new things, and great and all that jazz. And plus, I would 326 00:20:26,640 --> 00:20:28,920 like to have a family. So there's just a lot of things 327 00:20:28,920 --> 00:20:33,930 that would be going on. And so what has shifted in my business 328 00:20:33,960 --> 00:20:38,160 is that and part of why I'm not a doer inside other people's 329 00:20:38,160 --> 00:20:42,510 businesses, is because one, it, it restricts the number of 330 00:20:42,510 --> 00:20:46,110 people that I can work with at a time. And it, it's a lot of 331 00:20:46,110 --> 00:20:48,720 hours. So it's like, I'm only working with a few amount of 332 00:20:48,720 --> 00:20:51,750 people for a lot of hours. And that's kind of the opposite of 333 00:20:51,750 --> 00:20:55,230 what I want, I want to work with way more people have it so that 334 00:20:55,230 --> 00:20:57,390 they're actually getting results. And it's impactful and 335 00:20:57,420 --> 00:21:01,080 reduce the number of hours in which I'm doing it. And so some 336 00:21:01,080 --> 00:21:07,980 things that are in the works. One, I see a split in my 337 00:21:07,980 --> 00:21:11,430 business. So I had mentioned, I have a business partner that 338 00:21:11,430 --> 00:21:16,140 said something very specific. And what she and I focus on is 339 00:21:16,140 --> 00:21:20,160 helping clients and companies increase their revenue from what 340 00:21:20,160 --> 00:21:22,920 we consider the front end and the back end. So the front end 341 00:21:22,920 --> 00:21:25,950 would be acquiring new clients. And the back end would be 342 00:21:25,950 --> 00:21:29,490 retaining clients getting client referrals, which I guess would 343 00:21:29,610 --> 00:21:34,200 be back and back to front end. It's like a client referrals are 344 00:21:34,200 --> 00:21:37,020 big, making your clients profitable for you, and then 345 00:21:37,020 --> 00:21:40,710 also reactivating past clients. And so our belief system around 346 00:21:40,710 --> 00:21:44,490 that is that marketing sales and client success have to be a well 347 00:21:44,490 --> 00:21:47,970 oiled machine and really working together in order to have it 348 00:21:47,970 --> 00:21:51,630 such that the people that are coming in are actually staying 349 00:21:51,630 --> 00:21:54,750 and happy and that what's marketed to is being delivered 350 00:21:54,750 --> 00:21:58,740 it deliberated, delivered upon, like trying to say a word, and 351 00:21:58,740 --> 00:22:02,250 it didn't work delivered upon and exceeding expectations. So 352 00:22:02,760 --> 00:22:06,570 she and I are very focused on that were planning out a Client 353 00:22:06,570 --> 00:22:09,600 Success Summit, where we bring businesses in and have them 354 00:22:09,600 --> 00:22:13,080 bring like their marketing their sales and their client success 355 00:22:13,080 --> 00:22:16,080 people in and then we're teaching training supporting 356 00:22:16,920 --> 00:22:20,430 them in that way. She's actually a past teacher. And she argues 357 00:22:20,430 --> 00:22:23,550 that it's easier to teach young adults that she worked in high 358 00:22:23,550 --> 00:22:25,530 school, it was easier to deal with high schoolers than the 359 00:22:25,530 --> 00:22:26,040 adults. 360 00:22:28,080 --> 00:22:30,030 Janice Porter: A lot these days, they're actually yes. 361 00:22:31,470 --> 00:22:34,260 Nikki Nash: Okay, so that's happening. And then for me from 362 00:22:34,290 --> 00:22:38,490 a purely marketing perspective, and because I worked with in the 363 00:22:38,490 --> 00:22:41,160 course of my business businesses that were just getting started 364 00:22:41,160 --> 00:22:45,660 to doing like, six figures, to people doing low millions, high 365 00:22:45,660 --> 00:22:49,650 millions, eight figures, like all over the place. And so 366 00:22:50,190 --> 00:22:53,790 that's probably more likely going to be for our million 367 00:22:53,790 --> 00:22:56,550 dollar plus clients. We don't have a cap from a revenue 368 00:22:56,550 --> 00:23:00,210 perspective, but it's really more of if you have a lot of 369 00:23:00,210 --> 00:23:03,030 clients, because otherwise it doesn't make sense to have 370 00:23:04,230 --> 00:23:07,320 multiple team members and things like that. That being said, 371 00:23:07,410 --> 00:23:11,160 what's changed for myself for my solopreneur peeps, or the small 372 00:23:11,160 --> 00:23:16,740 team peeps, is I have been working on and creating a 373 00:23:16,770 --> 00:23:21,720 subscription based experience where they're absolutely getting 374 00:23:22,380 --> 00:23:25,530 training, they're getting implementation plans, they also 375 00:23:25,530 --> 00:23:28,800 have the ability to get support for me ask questions, things 376 00:23:28,800 --> 00:23:31,530 along those lines, and then they're rewarded for the 377 00:23:31,530 --> 00:23:34,170 longevity of their subscription. So that's been something that I 378 00:23:34,170 --> 00:23:37,950 have that sounds Yeah, and looking into. So it's in the 379 00:23:37,950 --> 00:23:42,600 works, it's very early at the time that we are recording this. 380 00:23:43,380 --> 00:23:47,430 That's been kind of the other pathway. So those would be the 381 00:23:47,430 --> 00:23:50,490 two main ways to work me outside of, you know, grabbing my book 382 00:23:50,490 --> 00:23:52,560 or listening to the podcast or something like that. 383 00:23:52,890 --> 00:23:55,230 Janice Porter: Well, that's all exciting stuff. Very exciting. 384 00:23:55,470 --> 00:24:00,780 Okay, so, as we I'm just going to veer right a little bit and 385 00:24:00,810 --> 00:24:06,840 ask you when you're not working. What do you love to do? 386 00:24:07,920 --> 00:24:12,060 Nikki Nash: So I am a workaholic, I guess because I go 387 00:24:12,060 --> 00:24:16,110 on a lot of walks. And I definitely like to do at least 388 00:24:16,110 --> 00:24:19,530 10,000 steps a day. But more specifically, I need to walk by 389 00:24:19,530 --> 00:24:23,220 water. So there is I live in Vienna. I live in St. 390 00:24:23,220 --> 00:24:28,140 Petersburg, Florida, St. Pete, and I live downtown and so I can 391 00:24:28,140 --> 00:24:33,330 walk to the bay and there is a very specific place, not at the 392 00:24:33,330 --> 00:24:36,930 pier, but near the pier where dolphins hang out. And so I have 393 00:24:37,620 --> 00:24:41,220 a specific dolphin. I've named him spotty. I sometimes change 394 00:24:41,220 --> 00:24:44,460 his name, but it's primarily spotty and I go and sit with 395 00:24:44,460 --> 00:24:47,010 him. So that's like the joy of my day. I'm like hey somebody 396 00:24:47,400 --> 00:24:50,460 and then I'm like come swims up and sometimes it will swim under 397 00:24:50,460 --> 00:24:54,060 my legs if I sit over the edge and it's great. Wow, that's 398 00:24:54,060 --> 00:24:57,420 fantastic. I talked to him I probably look nuts. People are 399 00:24:57,420 --> 00:25:00,210 like woman is talking to a dolphin and I don't care. Were 400 00:25:00,210 --> 00:25:03,270 like, in my mind, he loves me. And it's great. 401 00:25:03,450 --> 00:25:08,070 Janice Porter: That's fantastic. Are you are you a reader a 402 00:25:08,070 --> 00:25:12,990 listener? Audio books? Are you a podcast listener? Are you a TV 403 00:25:12,990 --> 00:25:14,730 person or movie person? 404 00:25:15,150 --> 00:25:18,330 Nikki Nash: I am highly auditory. I discovered I don't 405 00:25:18,330 --> 00:25:22,110 think I realized that until COVID. To be honest, I love 406 00:25:22,110 --> 00:25:25,500 audiobooks. I will read physical books, but for me to read a 407 00:25:25,500 --> 00:25:31,230 physical book, it's usually something that is fiction and 408 00:25:31,230 --> 00:25:37,320 has to do with like, it's either a murder mystery or, or like, 409 00:25:37,860 --> 00:25:40,890 with witches or something. It's something that I can't help but 410 00:25:40,890 --> 00:25:43,650 put down like not literally Harry Potter, but something that 411 00:25:43,650 --> 00:25:46,800 is, you know, I'm reading a binge reading this whole thing. 412 00:25:47,970 --> 00:25:50,700 Outside of that I'm audiobooks all the way podcasts all the 413 00:25:50,700 --> 00:25:57,210 way. I do watch some TV. I tend to be a I'm like laughing 414 00:25:57,480 --> 00:26:00,840 because I don't know my family. We love each other. And we're so 415 00:26:00,840 --> 00:26:03,270 friendly. And if you met us, you wouldn't go that's the family 416 00:26:03,270 --> 00:26:05,940 that loves murder mysteries, but we love murder mysteries. 417 00:26:06,990 --> 00:26:09,300 Janice Porter: Have you read any Louise Penny books? 418 00:26:10,080 --> 00:26:12,870 Nikki Nash: No, but I should to write her 419 00:26:12,870 --> 00:26:16,830 Janice Porter: name down. She's a Canadian author. My sister who 420 00:26:16,830 --> 00:26:20,160 lives in LA. couldn't stop reading them. She's read all 18 421 00:26:20,160 --> 00:26:25,350 of them. And yeah, so you would probably enjoy them. Yes. 422 00:26:25,380 --> 00:26:31,290 Nikki Nash: Yeah. I love a good murder mystery. For TV, it could 423 00:26:31,290 --> 00:26:34,200 be I watched British murder mysteries. I even watched 424 00:26:34,200 --> 00:26:35,790 Hallmark Channel murder. 425 00:26:36,480 --> 00:26:37,020 Janice Porter: Don't go there. 426 00:26:37,020 --> 00:26:38,910 Nikki Nash: Not even that great. But I don't care. Like if it's a 427 00:26:38,910 --> 00:26:43,170 murder mystery and watching it. No, like British murder 428 00:26:43,170 --> 00:26:46,890 mysteries are my jam. So I'll watch those. And then from a 429 00:26:46,890 --> 00:26:52,380 movie perspective, I love I love superhero movies. So I think 430 00:26:52,380 --> 00:26:56,550 I've seen like every Marvel movie, you know, probably almost 431 00:26:56,550 --> 00:27:00,030 every Batman movie with the exception of Ben Affleck's 432 00:27:00,060 --> 00:27:04,320 season. Sorry, Ben. I just didn't. But I've seen every 433 00:27:04,320 --> 00:27:08,280 other Batman for DC and in some other DC movies. It's 434 00:27:09,030 --> 00:27:11,700 Janice Porter: not my world at all. I love it. Totally 435 00:27:11,700 --> 00:27:16,050 different. Okay. Last two questions. One, I love to ask my 436 00:27:16,230 --> 00:27:23,130 my guests about my favorite word, curiosity. So I want to 437 00:27:23,130 --> 00:27:27,570 know two things. One, do you believe that curiosity is innate 438 00:27:27,660 --> 00:27:31,470 or learned? And second part, what are you most curious about 439 00:27:31,470 --> 00:27:32,070 these days? 440 00:27:33,720 --> 00:27:38,070 Nikki Nash: Hmm. I think curiosity is innate. Because if 441 00:27:38,070 --> 00:27:41,340 I look at kids right now, I'm lucky all of my I'm the best 442 00:27:41,340 --> 00:27:45,840 aren't Nicky ever probably helps that I love Marvel and superhero 443 00:27:45,840 --> 00:27:50,010 and geeky stuff. But all of when I look at kids, they're 444 00:27:50,010 --> 00:27:54,870 naturally curious. I think as we get older, that maybe leaves us 445 00:27:54,870 --> 00:27:59,460 to a certain extent, but I think we're innately curious beings. 446 00:27:59,520 --> 00:28:06,630 Okay. What am I most curious right now about? What am I most 447 00:28:06,630 --> 00:28:13,920 curious right now about? Ah, yes. 448 00:28:19,230 --> 00:28:23,310 I like, like, what comes to mind is I'm like, I'm always curious 449 00:28:23,310 --> 00:28:25,950 about what is actually going to be next and how things will work 450 00:28:25,950 --> 00:28:29,790 out. But I'm constantly testing things in my business, I have a 451 00:28:29,790 --> 00:28:34,050 framework on essentially coming up with hypotheses, hypotheses 452 00:28:34,110 --> 00:28:39,960 and testing and validating them. And so I have a hypothesis out 453 00:28:39,960 --> 00:28:43,860 right now for what I'm building inside my business, like the 454 00:28:43,860 --> 00:28:46,170 subscription idea and things like that. And it may the model 455 00:28:46,170 --> 00:28:48,930 may change slightly, but the product itself will stay the 456 00:28:48,930 --> 00:28:52,950 same. I'm curious about how that will resonate with folks. So I'm 457 00:28:52,950 --> 00:28:57,630 really excited. And in the inquiry of, will this actually 458 00:28:57,630 --> 00:29:00,780 yield the desired result where it it helps people actually get 459 00:29:00,780 --> 00:29:03,360 results, and it frees up my time? Okay, 460 00:29:03,390 --> 00:29:05,520 Janice Porter: well, I'd like to follow that one alone, for sure. 461 00:29:05,760 --> 00:29:12,840 Yeah. And last question, what would you share with my audience 462 00:29:12,840 --> 00:29:18,450 to be maybe your your, your best business tip that solopreneurs 463 00:29:19,650 --> 00:29:25,020 sales professionals, small business owners can take and run 464 00:29:25,020 --> 00:29:25,380 with? 465 00:29:25,800 --> 00:29:34,170 Nikki Nash: Yeah, I would say, to learn to duplicate and 466 00:29:34,170 --> 00:29:39,330 automate as much as possible, like bring on team and put 467 00:29:39,330 --> 00:29:41,670 systems in place as soon as possible. It doesn't mean like, 468 00:29:41,670 --> 00:29:45,120 do it tomorrow. But I think one of the things that I did in my 469 00:29:45,120 --> 00:29:48,990 business is I was so attached to having to do everything. And I 470 00:29:48,990 --> 00:29:51,390 became the bottleneck in my business. And I think if you 471 00:29:51,390 --> 00:29:54,060 really want to build something that grows Yeah, like it's like, 472 00:29:54,060 --> 00:29:57,270 get out stop being the bottleneck. And it's going to 473 00:29:57,270 --> 00:30:01,170 take a lot of faith and trust and You can take calculated 474 00:30:01,170 --> 00:30:04,980 risks. I know on assessments, I tests really high for risk 475 00:30:04,980 --> 00:30:07,320 taker. So I'm like, don't necessarily do what I do, 476 00:30:07,350 --> 00:30:10,320 because I'm a little crazy. And I'm like blissfully believe it 477 00:30:10,320 --> 00:30:13,320 will all work out. But I do recommend taking some sort of 478 00:30:13,320 --> 00:30:16,440 calculated risk and, and bringing on team and try to 479 00:30:16,440 --> 00:30:20,040 automate things because we didn't build businesses to work 480 00:30:20,040 --> 00:30:20,580 all the time. 481 00:30:20,790 --> 00:30:24,630 Janice Porter: I know. I know. Yeah, that's great advice. Thank 482 00:30:24,630 --> 00:30:29,160 you for that. I appreciate it. So how can my audience find you 483 00:30:29,220 --> 00:30:31,620 best place? And I will, of course, put it in the show 484 00:30:31,620 --> 00:30:34,710 notes. I'm guessing your website. 485 00:30:35,370 --> 00:30:37,710 Nikki Nash: Based on your expertise, they need to connect 486 00:30:37,710 --> 00:30:41,100 with me on LinkedIn. Like send me a DM that you heard me on the 487 00:30:41,100 --> 00:30:41,790 show. 488 00:30:43,800 --> 00:30:47,310 Janice Porter: Okay, done, or, yeah, and your website? Of 489 00:30:47,310 --> 00:30:49,980 course, Nikki nash.co, right. Yes, 490 00:30:50,010 --> 00:30:56,040 Nikki Nash: Nikki nash.co. And I have a lot of free blog, like I 491 00:30:56,040 --> 00:30:59,610 have a lot of content and cheat like worksheets and things that 492 00:30:59,610 --> 00:31:02,490 will help people. So what I would say is, in addition to 493 00:31:02,490 --> 00:31:05,100 going on LinkedIn, just go to my website and choose the one that 494 00:31:05,100 --> 00:31:06,330 resonates with you the most. 495 00:31:06,840 --> 00:31:09,120 Janice Porter: Sounds good. Appreciate it. Thank you for 496 00:31:09,120 --> 00:31:13,920 your time. Nikki, thank you for your wisdom and and for sharing. 497 00:31:14,520 --> 00:31:18,210 And indulging me in my in my questions that I love to ask 498 00:31:18,210 --> 00:31:21,930 people about. So appreciate that. And to my audience, thanks 499 00:31:21,930 --> 00:31:25,260 for being here again, and appreciate you if you liked what 500 00:31:25,260 --> 00:31:28,410 you heard. Please leave a review. We always appreciate 501 00:31:28,410 --> 00:31:32,070 that. And remember to stay connected and be remembered