1 00:00:00,049 --> 00:00:04,890 In this episode, I am going to walk you through how to create an 2 00:00:04,999 --> 00:00:10,959 absolutely brilliant website user manual that you can recreate for every 3 00:00:10,959 --> 00:00:13,119 single one of your website customers. 4 00:00:13,150 --> 00:00:15,819 It's going to give them a brilliant experience. 5 00:00:16,160 --> 00:00:19,900 It means that you're not going to drop the ball on making sure 6 00:00:20,020 --> 00:00:22,429 that they know everything they need to know on their website. 7 00:00:22,839 --> 00:00:26,599 And there's even a free download that goes along with this episode. 8 00:00:27,350 --> 00:00:33,540 You just need to go to websitesmadesimple.co.uk/website-manual, 9 00:00:35,179 --> 00:00:38,620 and you can download a template of your very own to get you started. 10 00:00:38,720 --> 00:00:42,009 But in the meantime, let's get started. 11 00:00:43,009 --> 00:00:45,189 I feel that's a bit of a crap beginning, but if you need 12 00:00:45,189 --> 00:00:46,139 me to re-record it, we will. 13 00:00:46,619 --> 00:00:47,989 I've got a confession to make. 14 00:00:48,959 --> 00:00:54,269 When I first started building websites, I did not think about what 15 00:00:54,309 --> 00:00:57,749 the user experience was going to be the other side of the website. 16 00:00:57,799 --> 00:01:00,559 I mean, obviously I wanted the website visitors to come on 17 00:01:00,559 --> 00:01:01,869 and have a great experience. 18 00:01:02,239 --> 00:01:05,659 The websites looked brilliant and they performed well. 19 00:01:05,659 --> 00:01:10,759 But so many people would then say to me, "How do I log into it?" Or, "How do 20 00:01:10,759 --> 00:01:15,379 I change an image?" Or, "How do I add some text?" And I'd think, "Oh, God. 21 00:01:15,909 --> 00:01:17,399 I've finished with that website now. 22 00:01:17,519 --> 00:01:21,349 Don't you just know how to do this?" And even I knew that I couldn't just 23 00:01:21,349 --> 00:01:27,069 say to them, "Go away and Google it." So after a few times of having this 24 00:01:27,069 --> 00:01:33,109 happening, I came up with creating website user manuals for my clients. 25 00:01:33,529 --> 00:01:37,649 And I have to say, hands down, it has been one of the biggest 26 00:01:37,659 --> 00:01:39,789 successes of my business. 27 00:01:40,189 --> 00:01:44,969 It consistently gets great feedback because it leaves no stone unturned. 28 00:01:45,369 --> 00:01:51,539 The clients know exactly how to use their website, how it's built, and I've 29 00:01:51,539 --> 00:01:56,499 got it through into a process that I now have it as a template, and actually my 30 00:01:56,499 --> 00:02:00,789 part in now creating that user manual each time is really, really small. 31 00:02:01,189 --> 00:02:06,049 So in this episode, I'm gonna walk you through this So that you can have 32 00:02:06,049 --> 00:02:11,049 a really cohesive system for your clients that empowers them to work 33 00:02:11,049 --> 00:02:15,729 well on their website and it leaves you free to go and build your next site. 34 00:02:16,969 --> 00:02:22,019 So let's get going So a website user manual, I would say some people do 35 00:02:22,019 --> 00:02:24,179 use them and create them already. 36 00:02:24,189 --> 00:02:25,209 Some people don't. 37 00:02:25,489 --> 00:02:27,659 They are not created equally. 38 00:02:27,709 --> 00:02:31,859 And all you have to do is to jump onto Facebook or a LinkedIn group, anywhere 39 00:02:31,859 --> 00:02:36,729 where web designers are hanging out, and you'll see that people consistently say, 40 00:02:37,049 --> 00:02:42,079 "How do you hand over your websites? What information and training do you do?" 41 00:02:42,439 --> 00:02:46,679 Some people will offer like a 90-minute Zoom session where they walk people 42 00:02:46,689 --> 00:02:48,199 through and they record the session. 43 00:02:48,509 --> 00:02:51,887 Other people might be using an app like Tango where it records the clicks and 44 00:02:51,887 --> 00:02:58,207 dictates it all, leaving a client pages and pages of information to work through. 45 00:02:58,837 --> 00:03:03,997 I like to have a combination of video and written content. 46 00:03:04,367 --> 00:03:08,067 I keep the written content for the really important stuff, and 47 00:03:08,087 --> 00:03:12,577 I use the video content so that they can copy it click by click. 48 00:03:13,457 --> 00:03:17,607 And today I'm going to walk you through exactly which videos I have 49 00:03:17,607 --> 00:03:22,317 on there, how I do it, how I structure it so that you can recreate the 50 00:03:22,317 --> 00:03:24,677 same every time for your business. 51 00:03:25,677 --> 00:03:29,937 So the very first thing I want to cover is how we present the user manual to clients. 52 00:03:30,337 --> 00:03:34,997 I create mine in Canva, and your user manual template that you're welcome 53 00:03:34,997 --> 00:03:38,557 to go and download will be a link to a Canva document that you'll be able to 54 00:03:38,587 --> 00:03:40,637 copy and then edit yourself as well. 55 00:03:41,257 --> 00:03:47,517 I then export it as a PDF, and I send it to the clients in an email that 56 00:03:47,517 --> 00:03:52,737 says Website User Manual Attached as well, because I don't want to run the 57 00:03:52,737 --> 00:03:57,377 risk of hosting this in a space on myself and then one day forgetting 58 00:03:57,387 --> 00:03:59,057 about it and taking down the URL. 59 00:03:59,367 --> 00:04:02,457 I also have built hundreds of websites, so if I was hosting the 60 00:04:02,457 --> 00:04:06,257 user manuals on my own website, every time I did a rebuild, I'd be having 61 00:04:06,257 --> 00:04:08,087 to do hundreds of redirects as well. 62 00:04:08,117 --> 00:04:12,947 So I like to create each one in Canva, download it, send it as a PDF. 63 00:04:13,767 --> 00:04:16,777 Also a PDF, a client's not going to be able to go in and change that, 64 00:04:17,087 --> 00:04:21,757 and it's a pretty universal document that they will be able to use. 65 00:04:22,757 --> 00:04:27,127 And I'd like to just put a quick note in here as well. 66 00:04:27,297 --> 00:04:31,167 And while I'll walk you through step-by-step what my user manuals 67 00:04:31,167 --> 00:04:34,507 have in them, what yours should have in them as well, I just want to talk 68 00:04:34,507 --> 00:04:36,667 to you about themes and licensing. 69 00:04:36,997 --> 00:04:42,957 Now, I'm a WordPress website developer, so it means that we have themes that we use, 70 00:04:42,957 --> 00:04:48,357 different tools, different plug-ins, and some of those will have licenses that we 71 00:04:48,357 --> 00:04:51,627 pay for, and other stuff might be free. 72 00:04:51,857 --> 00:04:56,087 So this section won't necessarily be very relevant if you're 73 00:04:56,127 --> 00:04:57,977 building on a different platform. 74 00:04:58,427 --> 00:05:02,757 But bear with me because you might get some little nuggets of information there 75 00:05:02,757 --> 00:05:04,847 that inform your own practice as well. 76 00:05:05,847 --> 00:05:09,947 On your client's website manual, you need to include details of the theme. 77 00:05:10,337 --> 00:05:12,877 You need to tell them if it's built in WordPress. 78 00:05:13,237 --> 00:05:15,067 You need to tell them it's a WordPress website. 79 00:05:15,297 --> 00:05:18,457 You need to tell them the theme that's being used and 80 00:05:18,467 --> 00:05:20,267 any plug-ins on there as well. 81 00:05:20,547 --> 00:05:25,597 And you particularly need to let them know if there are premium licenses 82 00:05:25,647 --> 00:05:30,057 and payments that they're going to need to make onward from this. 83 00:05:30,447 --> 00:05:35,887 And if you run an agency model and you're licensing the theme and the 84 00:05:35,887 --> 00:05:39,437 plug-ins off your agency platform and that's tied into hosting and 85 00:05:39,447 --> 00:05:41,447 maintenance, that's absolutely fine. 86 00:05:41,447 --> 00:05:42,687 There's nothing wrong with that. 87 00:05:42,957 --> 00:05:46,547 But you do need to let clients know, and you need to let them know that 88 00:05:46,547 --> 00:05:51,567 if they go on to move their website, that they will need to have their 89 00:05:51,567 --> 00:05:55,857 own licenses for the website to ensure that it continues working. 90 00:05:56,107 --> 00:06:00,047 Now, you can say as of the date that I'm building this website 91 00:06:00,047 --> 00:06:04,827 user manual that this is how much licenses cost, but you don't have to. 92 00:06:04,827 --> 00:06:08,487 You just need to say, "You will be responsible for doing this as well 93 00:06:08,487 --> 00:06:12,867 for licensing your own theme." I use a theme that has lifetime license, 94 00:06:12,867 --> 00:06:17,047 and so I license it for my clients, so it makes it quite clear, and I let 95 00:06:17,047 --> 00:06:20,037 them know what that purchase code is as well in the website user manual. 96 00:06:21,037 --> 00:06:24,217 So now that we've covered that, let's go through it step by step. 97 00:06:24,557 --> 00:06:30,757 So the front page on your website manual should have your logo so it's very 98 00:06:30,757 --> 00:06:32,387 clear which company has produced it. 99 00:06:33,367 --> 00:06:34,667 Who's prepared the manual? 100 00:06:34,807 --> 00:06:39,187 So mine will say prepared by Holly Christie, but I may have had a member 101 00:06:39,187 --> 00:06:43,317 of my team prepare it, and I always like for me and for the clients to know who 102 00:06:43,317 --> 00:06:46,597 has prepared it so that if we need to come back to them, then we can do so. 103 00:06:47,797 --> 00:06:50,637 And the date that the manual was created. 104 00:06:50,987 --> 00:06:52,587 And I just put the month and year. 105 00:06:52,587 --> 00:06:54,777 We don't need to be really pedantic with the day. 106 00:06:55,517 --> 00:07:00,497 I also put the company name that it's been created for, and I include a 107 00:07:00,497 --> 00:07:03,567 screenshot in a fancy little iMac frame. 108 00:07:04,057 --> 00:07:08,657 I include a screenshot of the homepage of the website I'm talking about, 109 00:07:08,677 --> 00:07:10,207 just the above the fold section. 110 00:07:10,587 --> 00:07:13,917 But I always think this is important because it really helps 111 00:07:13,917 --> 00:07:17,167 us with from a branding point of view and a visual point of view. 112 00:07:17,617 --> 00:07:23,407 But if the client does go on to the website and maybe mucks up that above 113 00:07:23,437 --> 00:07:27,567 the fold content or something, you've got a real bonafide sign of what it looked 114 00:07:27,637 --> 00:07:29,447 like when you handed the website over. 115 00:07:29,507 --> 00:07:36,337 So that is really useful So the next thing that I do is I have a table of contents. 116 00:07:36,367 --> 00:07:39,947 And so it tells people what's on each page, subsections of the page. 117 00:07:39,977 --> 00:07:45,247 The main pages are linked, so it will say, you know, how to work on your website or 118 00:07:45,257 --> 00:07:49,657 your website result or page speed results, all that sort of information is in there. 119 00:07:49,727 --> 00:07:54,787 And again, I have this in the template for you as well, but having a very quick link 120 00:07:55,037 --> 00:07:57,027 from that page makes it really useful. 121 00:07:57,857 --> 00:07:59,107 So then we go onto the good stuff. 122 00:08:00,107 --> 00:08:05,987 I create a screen recording of the website when we send it live, and it's of 123 00:08:05,997 --> 00:08:09,527 the back end of the website, and I just call the video Welcome to Your Website. 124 00:08:09,997 --> 00:08:13,937 And it's a walkthrough of the sides of it that the clients haven't seen yet. 125 00:08:13,957 --> 00:08:18,257 So the client will have seen all of the front end of the website because 126 00:08:18,277 --> 00:08:19,727 they will have approved the design. 127 00:08:20,037 --> 00:08:24,657 This now shows them how it's built, where the pages are, where the layout sections 128 00:08:24,687 --> 00:08:29,347 are, how to look at their forms or get any information from the forms, even 129 00:08:29,347 --> 00:08:31,027 though it is designed to email them. 130 00:08:31,413 --> 00:08:35,454 the plugins that are used, it has absolutely everything so that they can 131 00:08:35,454 --> 00:08:37,174 find their way around their website. 132 00:08:37,554 --> 00:08:40,374 And it doesn't have to be hugely detailed. 133 00:08:40,374 --> 00:08:43,134 It's just a quick click around really, and it normally takes about 134 00:08:43,134 --> 00:08:44,694 five minutes to produce this video. 135 00:08:45,314 --> 00:08:46,514 I host it in Vimeo. 136 00:08:47,384 --> 00:08:50,074 But I do understand that Vimeo is, like, really putting their 137 00:08:50,074 --> 00:08:53,034 fees up, so people are talking about other platforms like Livvid. 138 00:08:53,394 --> 00:08:56,564 So host it wherever you like and then click it through there. 139 00:08:56,624 --> 00:09:00,394 I have, like, a video symbol button that I use to click it through. 140 00:09:01,194 --> 00:09:06,584 And then the next thing I have below that on the next page is a screenshot 141 00:09:06,764 --> 00:09:11,784 of the website results on Google from a page speed insights test 142 00:09:11,794 --> 00:09:13,424 from when we sent the website live. 143 00:09:13,854 --> 00:09:20,164 And within this screenshot, I include the date and time, and you can see 144 00:09:20,164 --> 00:09:23,904 the email address where I've moved it from a temporary domain that 145 00:09:24,064 --> 00:09:25,894 this website was tested as well. 146 00:09:26,284 --> 00:09:29,914 And again, this really comes from experience, and you may have heard me 147 00:09:29,934 --> 00:09:33,744 talk about this a little bit on the older episodes of the podcast, where 148 00:09:33,744 --> 00:09:38,854 you might have an SEO person come on board, and SEOs can be a little 149 00:09:38,854 --> 00:09:42,154 bit, let's say, upfront at times. 150 00:09:42,564 --> 00:09:45,784 And they'll often come on and say, "Oh, the website's not fast enough. 151 00:09:45,784 --> 00:09:49,034 Oh, it's not doing this," or, "It's not doing that." And there can just sometimes 152 00:09:49,034 --> 00:09:50,854 be a little bit of discord around that. 153 00:09:51,224 --> 00:09:54,674 And I find having screenshots that includes that information that's 154 00:09:54,674 --> 00:09:58,714 been willingly and transparently handed over to the client just 155 00:09:58,754 --> 00:10:01,444 really helps your cause here as well. 156 00:10:01,914 --> 00:10:06,553 So that's the next thing that I have there Then this is the important one. 157 00:10:06,783 --> 00:10:12,263 This is something that's quite a new addition for me, is a page, because 158 00:10:12,263 --> 00:10:17,793 we're always learning, is a page that says how to log in to your website. 159 00:10:18,113 --> 00:10:24,533 And if you have listened to my episode on checklists about how to sign a 160 00:10:24,533 --> 00:10:29,093 website off properly, you will know that this is something that I have 161 00:10:29,093 --> 00:10:30,543 dropped the ball on more than once. 162 00:10:30,573 --> 00:10:33,733 I have sent the client everything that they need, and they're like, 163 00:10:33,763 --> 00:10:37,623 "That's lovely. How do I log in?" So there's a dedicated page. 164 00:10:37,653 --> 00:10:41,743 I have a little screenshot of the WordPress lo- login page, and 165 00:10:41,753 --> 00:10:43,043 then o- that goes on the right. 166 00:10:43,103 --> 00:10:45,833 On the left-hand side it says, "How to log in to your website. 167 00:10:45,833 --> 00:10:46,873 This is the link. 168 00:10:46,903 --> 00:10:48,343 This is your username. 169 00:10:48,703 --> 00:10:52,173 The site will email you a link to, uh, set your password, but if not, go to this 170 00:10:52,183 --> 00:10:56,563 page, click the forgot password link, and you'll be able to get that." And you 171 00:10:56,593 --> 00:10:59,833 can use that link every time for logging in as well, not the forgot password one. 172 00:10:59,833 --> 00:11:06,473 But that will save you so many emails, having a specific page dedicated to that. 173 00:11:07,193 --> 00:11:11,963 So the next thing I have is the how to keep your website up to date page, and 174 00:11:12,003 --> 00:11:14,103 this one I feel is really important. 175 00:11:14,483 --> 00:11:18,533 Even if I am doing the hosting and maintenance of their website for 176 00:11:18,533 --> 00:11:22,603 them, I always make sure that they know how to do this themselves. 177 00:11:22,633 --> 00:11:26,133 And for that reason, these instructions are typed so they 178 00:11:26,133 --> 00:11:27,103 don't have to watch a video. 179 00:11:27,103 --> 00:11:30,883 They don't have to click into it at all And after that, I have a key 180 00:11:30,883 --> 00:11:32,643 things to remember page as well. 181 00:11:32,653 --> 00:11:36,403 Just stuff that we've normally covered in the welcome to your website video, 182 00:11:36,803 --> 00:11:41,403 but it's stuff that they might need this information and they're not 183 00:11:41,403 --> 00:11:45,003 going to necessarily think to go back to that video or, for whatever 184 00:11:45,003 --> 00:11:46,223 reason, they're not gonna be there. 185 00:11:47,053 --> 00:11:52,553 So I have that, and that information will be your website is using this theme, your 186 00:11:52,563 --> 00:11:56,543 form entries can be accessed from here, how to do this, that, and the other. 187 00:11:56,543 --> 00:12:00,373 It's … You'll see on the templates, it's quite a short but very useful page. 188 00:12:01,373 --> 00:12:05,883 And then I have the actual tutorials. 189 00:12:05,893 --> 00:12:09,743 So this is the section that the clients go back to time and again. 190 00:12:10,333 --> 00:12:14,723 And I am gonna give you the biggest tip here because trust me, as someone 191 00:12:14,723 --> 00:12:19,103 who used to create this for every single website really uniquely, 192 00:12:19,403 --> 00:12:21,763 it took a lot of time and energy. 193 00:12:21,823 --> 00:12:25,833 And then I realized what I could do is I could have standardized 194 00:12:25,833 --> 00:12:30,523 videos for the standard information I was giving across people. 195 00:12:30,953 --> 00:12:33,003 So record once, use everywhere. 196 00:12:33,693 --> 00:12:39,533 And so I created videos on how to add or change an image, and that 197 00:12:39,563 --> 00:12:43,163 includes like labeling it properly, compressing it, saving it to 198 00:12:43,163 --> 00:12:45,173 WebP format, that sort of thing. 199 00:12:45,603 --> 00:12:50,713 How to use titles and headings, how to use Yoast, how to add a blog post, 200 00:12:50,713 --> 00:12:56,523 how to add to portfolio, how to add or amend menus, how to use form elements. 201 00:12:57,283 --> 00:12:59,213 And so I created these videos once. 202 00:12:59,663 --> 00:13:03,463 I, again, I recorded them using Vimeo where I had closed captions 203 00:13:03,473 --> 00:13:06,263 turned on so people could see the transcript side of it as well. 204 00:13:06,663 --> 00:13:10,993 And I also put like a front cover and a back cover on there. 205 00:13:10,993 --> 00:13:14,933 I did this for my Simply Sites websites, so it looked really, really professional. 206 00:13:15,173 --> 00:13:21,263 I also set up a showcase in Vimeo for these so that if there was maybe 207 00:13:21,263 --> 00:13:24,363 a video someone wanted that wasn't in the manual, I could just send 208 00:13:24,363 --> 00:13:28,053 them the link to the showcase, and they could see all of the videos on 209 00:13:28,053 --> 00:13:30,293 how to work on your website as well. 210 00:13:30,813 --> 00:13:37,183 So within the template, I then click onto … So you can click onto any of 211 00:13:37,183 --> 00:13:38,883 those videos, and you'll get that there. 212 00:13:38,883 --> 00:13:43,563 So the only customized video in the template is the welcome to your website 213 00:13:43,583 --> 00:13:46,773 video, and that makes it really useful. 214 00:13:47,143 --> 00:13:50,773 If there is something I've done specifically for a client, like a 215 00:13:50,783 --> 00:13:55,683 specific booking plugin or, you know, I've used ACF for something, then I 216 00:13:55,693 --> 00:14:00,093 will create an additional video in there and add that into this overall section 217 00:14:00,103 --> 00:14:05,283 of how to do this, that, and the other Next, I put a troubleshooting page on. 218 00:14:05,353 --> 00:14:09,903 And again, this was a later addition, but oh my goodness, I cannot 219 00:14:09,903 --> 00:14:11,553 tell you how useful it has been. 220 00:14:12,113 --> 00:14:16,393 And basically, if you're listening to this, you're a website designer, so you 221 00:14:16,393 --> 00:14:20,513 know every single form of troubleshooting basically comes down to clear your cache. 222 00:14:20,903 --> 00:14:23,263 But this just says it in different ways. 223 00:14:23,633 --> 00:14:27,583 So it says, "I've added a blog post and it's not showing," clear your cache. 224 00:14:28,003 --> 00:14:32,043 "I have," yeah, "added something to the basket and I can't check 225 00:14:32,073 --> 00:14:33,783 my basket," clear your cache. 226 00:14:34,423 --> 00:14:38,653 "I'm trying to use WooCommerce on a mobile and it's not showing the checkout 227 00:14:38,653 --> 00:14:41,473 page," disable your caching plugin. 228 00:14:41,473 --> 00:14:43,123 Yes, you have a troubleshooting page. 229 00:14:43,393 --> 00:14:47,933 And I suggest you look at the most times that your clients get in touch 230 00:14:47,933 --> 00:14:50,956 with you and, know, look at what it is that they're asking and put 231 00:14:51,036 --> 00:14:53,036 that page in there for you as well. 232 00:14:53,526 --> 00:14:56,696 I then put any additional resources as well, and clients 233 00:14:56,696 --> 00:14:58,566 can find this really useful. 234 00:14:58,956 --> 00:15:03,126 So the majority of my websites are built using the Avada theme. 235 00:15:03,206 --> 00:15:06,576 They have incredible support and documentation. 236 00:15:07,186 --> 00:15:12,816 So I put a link to the Avada support docs on the website 'cause they've 237 00:15:12,816 --> 00:15:14,436 got their knowledge center there. 238 00:15:14,436 --> 00:15:17,616 There's also a really good Avada Facebook group where one of the, uh, 239 00:15:17,646 --> 00:15:21,116 developers of Avada is in there as well, so there's a link to that group. 240 00:15:21,576 --> 00:15:25,636 I usually use the Yoast plugin for SEO, so I put the links 241 00:15:25,636 --> 00:15:27,226 to the Yoast Knowledge Center. 242 00:15:27,616 --> 00:15:30,596 Anything you use where there is a knowledge center that might be quite 243 00:15:30,596 --> 00:15:34,266 useful where a client can go and search an issue that they're having, put 244 00:15:34,306 --> 00:15:36,521 that into your additional resources. 245 00:15:37,141 --> 00:15:43,311 And then finally Include how to get in touch if they need to get in touch with 246 00:15:43,311 --> 00:15:47,471 you, because it may be that you actually have different email address or different 247 00:15:47,471 --> 00:15:52,271 process or ticketing system or something for websites which have been built as 248 00:15:52,271 --> 00:15:56,501 opposed to websites which are in process or when you're handling new inquiries. 249 00:15:56,871 --> 00:16:02,531 And being able to separate that out can be really useful because I do support my 250 00:16:02,531 --> 00:16:06,651 clients, but I do also have some website support people who work with me as well, 251 00:16:06,981 --> 00:16:11,121 who I might be really busy and say, "I'm going to reroute the suppor- support 252 00:16:11,231 --> 00:16:15,411 email address to you so that you can handle this." So make sure you know if you 253 00:16:15,411 --> 00:16:19,851 need to get in touch with me about your website, this is the address to do that. 254 00:16:21,101 --> 00:16:21,441 And that's it. 255 00:16:21,721 --> 00:16:26,581 You now have a complete website user manual, or at least you'll 256 00:16:26,581 --> 00:16:27,591 have the complete template. 257 00:16:27,671 --> 00:16:30,741 And I will remind you of that address, which is 258 00:16:30,751 --> 00:16:34,751 websitesmadesimple.co.uk/website-manual. 259 00:16:37,941 --> 00:16:42,021 Now, I would love to hear from you what your experience is and what 260 00:16:42,021 --> 00:16:46,101 your sign-off process is because just because I do something one way, 261 00:16:46,101 --> 00:16:47,461 it doesn't make it the right way. 262 00:16:47,471 --> 00:16:49,911 It's turned out to be the right way for me and my clients. 263 00:16:49,941 --> 00:16:55,181 But I love hearing from how other people in this self-taught industry 264 00:16:55,191 --> 00:16:57,451 have really overcome and tackled them. 265 00:16:57,901 --> 00:17:02,091 Or at least if you've had those screw-ups like I have, like forgetting 266 00:17:02,091 --> 00:17:05,541 to send people how to actually log in to their brand-new website or whatever, 267 00:17:05,971 --> 00:17:07,481 and I wanna hear about those as well. 268 00:17:07,821 --> 00:17:11,391 And if you leave it as a voice note, we might even read it out on the podcast. 269 00:17:11,931 --> 00:17:18,671 So you can get in touch with me through email at hello@websitesmadesimple.co.uk. 270 00:17:19,151 --> 00:17:23,331 That comes directly through to me, so if you email me, I will email you back. 271 00:17:23,991 --> 00:17:28,891 You can also reach me through the website, websitesmadesimple.co.uk. 272 00:17:29,221 --> 00:17:32,161 The contact page allows you to drop a voice note in there or type 273 00:17:32,161 --> 00:17:36,451 a message, and you can find me on LinkedIn at Holly C Christie. 274 00:17:37,451 --> 00:17:40,461 So enjoy, and I will see you next episode.