Janice Porter: Hi, everyone, and welcome to this week's episode
of relationships rule. My guest this week is Kristin Kramer, who
is the founder of bold moves boss. She is an expert coach and
consultant specializing in the convergence of time tech and
talent to revolutionize the way entrepreneurs approach business
growth. And boy, there's questions I have for her for me,
because I do everything myself. And really, I don't need to do
everything myself. And I think Kristen is the girl to ask
because she has a lot of answers. Her routes are in a
virtual assistant agency, she owned one or is does still own
one. I'm not sure we'll get into that. And she what I love is I
saw this on your I think it was on your website, Kristen, that
you are the anti cookie cutter consultant. And so I want to
start there. So first of all, welcome. Welcome to the show.
Kristen Kramer: Yeah, thank you, Janice, I am so excited to be on
your show today and hope that you know your listeners get a
lot out of this and just appreciate the opportunity.
Yeah, so anti cookie cutter. And this, this is really a core
philosophy of philosophy of mine that I have followed since I
started my business in 2011. But it really, really bubbled up to
the surface and become became a center point for me sort of a
focal point in the last three years or so. Because I've
watched a lot of programs that have just amazing marketing. I
mean, I'm jealous of the marketing. And you know, they
give you this, you know, process that you're supposed to follow,
right the framework, and they promise, big results, right, big
money for this big money, big money. And I've been both on the
receiving end of it and witness to other entrepreneurs sort of
experiencing this, right. So, you know, what happens is, we
get into these programs that are a cookie cutter solution, they
probably worked really well for the person that selling them,
because, you know, they're selling them, they wouldn't sell
something they didn't think worked, right. But what I see
is, more often than not those frameworks that are just sort of
a one size fits all approach, don't deliver results. So people
get into these programs, and myself included, I've been there
done that. And you're not getting the results that they
say you're supposed to be getting. And maybe you're brave
enough to share that with the person running the program, like
hey, you know, I don't know what I'm doing wrong, but something
right, because I'm not getting the results that you said I
would get. And the way they approach that, or at least that
I've been on the receiving end and watched with other people is
that you're the problem. Like if you're not getting results in
this program, it's because you're not doing the work. And
you are the problem, not my program, you. And one, it's
really frustrating when you're on the receiving end of that,
too. It's just soul crushing for me to watch people experience
it. And three, it's not you, there's nothing wrong with you.
What's wrong is that cookie cutter solutions don't work.
They just don't work. You are unique. The way you work in your
business is unique. Your Business therefore is unique.
You don't extrapolate it out like and so what we need to do
is look at how, how are you functioning in your business?
Right? How do you make decisions and process information? And
then come up with a framework customized to your needs and the
way you work and think and do that is going to help you grow
your business? Your way?
Janice Porter: Yeah, it sounds like oh, wait, she's listening
to me. She's going to listen to you know how I do something. So
I totally understand the the example you just gave where
someone will say, you know, do this three day challenge. And,
you know, it'll be you know, what a $50,000 challenge that
you know, you're going to get there. Well, the real question
is, did they do it the first time around? Probably not. But
they don't say that. They just say this is what to expect and
it doesn't always happen. And I think that I totally. I hear
lots of people that spend a lot of money on these kinds of
courses. And very few have that same success. It's very true.
But the other the complete other end of that is being able to
listen Be a good listener. So So when someone you know has an an
explorative, a discovery call with you, or however you start
with a process with them, you have to listen and ask the right
questions and and listen to how, how they're, what they're saying
what they're not saying, and how right how it's affecting their
business. So you and I just had a quick conversation before we
went on air about something very simple a process that I'm still
doing manually around my podcast, and which I probably
could have, and I've tried before, but I'd haven't followed
through to have a checklist of things that somebody else could
do on my behalf, or automated, perhaps I don't know. But it's
having the trust factor on and knowing that it's all going to
get done and being able to let go of some of it that I find
difficult. And so you get someone like me, so you have to
be a counselor as well as a, as a, an expert in you know, in the
systems. Right. Right.
Kristen Kramer: Yeah. I mean, and, and I, I understand what
you're saying, because there's a couple things that happen when
we want to start delegating workout, right, there is the
trust factor. So we have to know that we can trust and rely upon
the person that we're asking to do the work. And there are ways
to onboard and train and communicate that help you do
that. So you don't have to micromanage. But the other piece
of it is, you know, when your business can essentially run on
a lot of levels without you as the main ingredient. it a little
bit of fear and insecurity comes into play because we're like,
they don't need me anymore. They I've been replaced, they don't
need me anymore. I'm not, I'm not significant to my business,
I'm not important to my business. And it sounds silly,
like, you know, when I say it out loud, I'm like, you know, 10
years ago, if somebody had said that, to me, I'd been like,
whatever. But I experienced that when I had my VA agency, I had
eight virtual assistants, I swear to you, as the day is
long, I could have gotten abducted by aliens, or, you
know, fallen into a crevasse or something for them not here for
me for weeks on end. And they would have continued just
running like a well oiled machine. And that's amazing when
you can create that in your business. For me, that's the
pinnacle of success. You know, in my mind, that's what I'm
always aiming for. But I did feel that insecurity and kind of
like, okay, so now what am I supposed to do? Because they
clearly don't need me. You know, I did such a great job training
and onboarding and building out systems that I'm no longer
necessary. And so you do get a little bit of insecurity that
sets in but but it fades, it does fade, if you sit in the
discomfort of it long enough, it will, it will ease up.
Janice Porter: So the name of your company bold moves, boss,
which says something to me that tell me where that came from?
Because was it making the bold move into this business? Or is
it is it that you create bold moves for your clients? Um,
Kristen Kramer: I think it's a little of both. But it's more
about helping people take the bold moves to what I call boss
up their business that used to be one of my taglines that I
use, you know, bold moves to boss up your business. There's a
lot of fire element and my branding. Yes, and that's
because, you know, fire is associated with transformation
and movement, it's very active. And sometimes, you know, if
you've ever heard me talk about business, you know, different
stages of the business lifecycle. One of them is the
Phoenix where you're reinventing and rebuilding your business.
And you're having to rise from the ashes, you know, into this
fiery, fiery bird. And that's really the essence of the brand
bold moves boss is about one truly appreciating and stepping
into your own power. Right, that you are the boss, right? And I
know that the term boss kind of comes with it has a negative
connotation. But for me, it's a positive. It's a positive word,
because we all want to be the boss like even when we you know,
when I worked in a traditional workforce, it's better to be the
boss than to have a crummy boss telling you what to do all the
time. Right. I don't
Janice Porter: see it as negative I see it as powerful.
Yeah. And it's kind of a it's been modernized with the boss
babe type of mentality right as well. But let's just back Cut
for a second because you work with businesses in each of the
stages of their growth, the launch, and you've got the
unicorn, the launch and build phase, you've got the dragon,
the growth and scale phase, and then the Phoenix, the reinvent
and rebuilt. So you'll work with people in any of those phases of
their business, right?
Kristen Kramer: Yeah, that's correct. I will. Yeah.
Janice Porter: And so what's your favorite,
Kristen Kramer: um, I think I'm a little biased right now,
because I find my business a bit in the Phoenix stage. You know,
because it taking a different direction and
Janice Porter: kind of reinventing a little reinventing
Kristen Kramer: how I fit into the current marketplace, right
to meet meet the needs of the changing marketplace. And I, you
know, I think I like I know, it sounds silly, I do like all of
them. And unicorns are, you know, they're fun to work with,
because they're, you know, it's about bringing their vision into
the real world, right. So helping them figure out how they
can be more effective in their business, if they're a
solopreneur, I work with a lot of solopreneurs, to bring that
vision into reality. And then dragons are, you know, in that
growth and scale phase, I've lived that several times over in
my own business. And so it's truly the entrepreneur going
through the growing pains of a growing business. And, you know,
helping them navigate and avoid all the tar pits and thorny
brambles have that process is fun, but usually what will
happen is, you know, I'll start with somebody, you know, early
in their business lifecycle, and then we just continue to evolve,
how I'm working with them as their business continues to
grow. I'm used to having long term clients, um, you know,
because I can work with businesses at any of those
stages. And so I'm able to sort of continue to evolve, meeting
their needs, and helping them guide, you know, be guided
through that scaling process, because it's, it is painful, it
doesn't have to be a nightmare. And you don't have to go it
alone. But it there are some some speed bumps you're going
to, you know, run into.
Janice Porter: So with the work that you do, do you have to
constantly be assessing the different tools that are out
there? Or do you stay with your tried and true favorites?
Kristen Kramer: No, I really, um, I really try to stay up to
date on, you know, like, right now, I'm exploring a lot of
different AI platforms, and how do we, you know, just I mean,
it's, it's the popular topic, right. But not just for
copywriting and marketing purposes for but for how we can
leverage that technology to be more effective in our day to day
operations. And, and help us ease some of that decision
fatigue that happens as entrepreneurs, you know, you get
to the end of the day, and you're like, you have to figure
out what, what's for dinner, and you're just like, I just, I
don't care if somebody's buying a frozen pizza, right, because I
don't want to make another decision today, like I'm tapped
out. So, you know, I, I definitely stay on top of what's
coming up. And if somebody brings a platform to me, then I
go, and I, I'm exploring it and trying to learn, you know, learn
more about it. Because, you know, the other thing that you
and I have talked about is that it's really important to get you
matched up with the right technology. So I don't think
there's anything wrong with, you know, only servicing or only
working with the, you know, specific set of platforms. But,
you know, keep isn't a good platform for everyone. So who's
not for everyone, some people just need constant contact or do
whatever. So,
Janice Porter: I've tried to keep it simple, because I get
overwhelmed by things like Trello, even I tried Trello once
and it was all pretty and color coded. And but I couldn't get
myself there, I'd rather have my nice fountain pen and write on a
piece of paper. So you know, just you find these things out
about yourself as you're going through these processes, for
sure. Definitely, so But But what I find interesting in the
work that you do, which I think would be really rewarding, is
that you own I want to come back to something that we just talked
about AI, I want to just share something with you, but that you
kind of work both sides of things. You're looking at the
operations and how to systemize things and you're also looking
at the people side of things and delegating. So that must be
really rewarding when you're able to sort of cover the bases
for people. Yeah,
Kristen Kramer: I think what kind of feeds my soul is when
I'm able to see my clients have those aha moments, you know,
where that spark, you know, that led us down this entrepreneurial
path halfway and said, I want to be a trailblazer.
Janice Porter: Find the time to do what they love to do, the
business that they love to do, as opposed to being dug in the
mire of having to do your taxes. Or you're right, yeah, I
Kristen Kramer: feel the same way about accounting. But yeah,
I think it's about falling in love with your business again,
you know, I'm falling in love with the idea that you're the
boss. And being the boss means that you also have control of
how you do things and the outcome. And taking, you know,
just really stepping into having control of, I guess, your
destiny, if you will. But really, for me, I think working
both sides of that, and helping them you know, leverage time and
technology and then talent, right, the people that they're
working with in their business is, is rewarding, because I get
to see them fall in love with their business again, like
remember why they wanted to be the captain of their own ship to
begin with, and to really love, love that experience and that
journey, and you're right and have a business that fuels the
lifestyle and the other dreams that they they want to bring
forth in their life, or
Janice Porter: when you mentioned AI, and not just the
copywriting piece, I have a client that. So part of my
business is nurturing relationships that you have with
your clients and your prospects and so on. And I do that through
in real mail, greeting cards and gifts. And it's a system that I
use. That's one thing that systemized in a way for me, but
I still like to do that the personal touch on the cards. And
so I write them all into it, most of them are done
individually. But one of my clients, she decided that she
loved the idea of sending the cards, but she wanted to make
sure that it was really personalized. And so she would
go she is now doing this, she's going to their LinkedIn profile.
And maybe if she has access to them, she's talked to them and
their website, and she gets a sense of who they are. She's in
sales. And, and she's putting these things into Dolly, the AI,
visual thing, yeah, comes up with a card, a front of a card
that has all of their interests in whatever on it. So it shows
that she's listened. And then she uses that on the card system
that we
Kristen Kramer: have. I love that. I love that idea. That's
and that is a great example of how we can leverage that
technology. And I was really resistant to jump on the, the AI
bandwagon because I was like, you know, the last thing I want
to do is kill more brain cells and forget like things like
grammar, yes, spelling, you know, just fundamental
communication skills, or independent thinking, Yes, but,
you know, now I really see it as a tool to help me be more
productive in my business. And, you know, for example, I'll I
can take a transcript from a call that I've had, if I have
permission to record it, of course, and I can drop that into
chat GPT and a custom GPT that I built, and I can ask it to give
me a meeting recap with key takeaways, action steps, like,
you know, to do list for each of us, and, you know, all of those
things. Um, and that used to take me a few hours to do now,
because I'd have to go back through all my notes. And now
it's, you know, I'm able to turn around a meeting recap and just
a few hours, you know, depending on how much I you know, want to
dig into all the details, but usually what it generates on the
first run is, is great. Yeah,
Janice Porter: yeah, that's another whole thing, though, is
the custom templates. And I just had a sniff of that with
somebody that was on a call with us with some LinkedIn trainers a
couple of weeks ago, and I haven't had time to go back and
explore it, but it feels techy to me, and I get bogged down in
it. But it makes sense. When I you showed me actually how you
had your setup. So another whole thing and another piece that you
bring to the table actually for for your clients. I think that's
going to be really useful going forward. Yeah, I'm just to take
it offline a little bit. I just want to find out a little bit
more about you. And my audience then gets to know you a little
bit more because I think you have a lot to offer. A lot of
the people that listen to my, my podcast, but I like to know
sometimes. You know, are you are you a traditional reader? Are
you a Kindle reader now or are you a listener? Are you a video
person? What do you how do you get your information or
enjoyment I should say too, so
Kristen Kramer: um, my guilty pleasure is true crime. Okay,
um, yeah, I books, podcasts have no listen to it, because I can
listen to them while I'm working on other things cooking dinner
and whatever, right? Yeah, um, and I do like audiobooks,
although the audiobooks I listened to are nonfiction, so
you know, their, like, business or history or you know,
whatever. I haven't really, like, gotten hooked on listening
to fiction, because that's kind of, like, I don't know, you
know, when you read a fiction book, you're in your head, you
hear what the character sound like and everything and an audio
when it's just one person reading sometimes they do a good
job, sometimes they don't. But, um, so I would say like, the way
I consume media right now is mostly audio. But I do a lot of
video too. You know, I mean, but it's, it's really probably more
audio because I'm busy doing other things and with a video, I
mean, you gotta,
Janice Porter: you have to sit and watch it. I know, sit and
watch it. Yeah, I'm talking about true crime. Have you ever
read and
Kristen Kramer: rules books? Ah, no, I haven't
Janice Porter: you definitely want to do that. She's been
around as a true crime writer for years. And I read I met her
actually, she was from the Pacific Northwest. And she came
up to Vancouver to speak. And I went to hear her and she was
amazing. But her stuff is like, there was a guy in Seattle, who,
like every one of her books, they'd been convicted or
whatever. And she through the whole story. And he's even
corresponded with the people that she's, yeah, it's really
interesting. Anyway, her stories are very gripping. There was a
movie, probably before your time with Farrah Fawcett called the
burning bed.
Kristen Kramer: Oh, no, I, I know that movie. Okay. Well,
that's one of the
Janice Porter: books that she wrote. And there's one about
this. I have to get the name of it for you, because it was just
gripping about this guy who supposedly killed his wife. And
it was like the perfect murder and the whole story. Like you
can't stop reading her stuff, right?
Kristen Kramer: Yeah, no, I yeah, definitely tell me what it
is. Because I do enjoy reading it. It's just I find that
Janice Porter: audio now. I don't know they could. Oh, yeah,
that's, that's true, too. I
Kristen Kramer: mean, and there is something to be said about
reading a book, even if it's an e book. I mean, it uses
different parts of our brain and engages us differently. And I'm
on the computer a lot. So I think that's why I don't like, I
don't use my phone as a computer because I'm like, Just get on my
laptop if I need something. You
Janice Porter: know, it's funny because I, I used to read a lot
more. And I find myself very distracted. Now, when I read and
I really wanted to read this book that I heard about, it was
a novel. I don't read novels very, very often at all. And it
was called, it is called Lessons in chemistry. And it got really
good reviews. And I bought the book, the hardcover book, I
bought the book. And I've read two chapters, and it sits on my
night table. But the the, it's been made into a series on Apple
TV, and I knew it was there. And I didn't want to watch it
because I wanted to read the book first. Yeah, I just paved,
and I've started to watch it. And I think that's where it
needs to be for me. But yeah, I'm liking what I'm seeing. So
you never know, right? It just never I
Kristen Kramer: want I think it's, I think, you know, it's
different. Because we, you know, like me, you probably consumed
so much electronically, that, you know, you're kind of like to
sit down with a book and hard read it that way. It's just
you're kind of like, Oh, I've been reading stuff all day.
Janice Porter: Yeah, exactly. So so that's one question. The
other question I wanted to ask you, and then I'm gonna give you
one final question. That is, I often asked my guests to comment
on my favorite word, which is curiosity. And I want to know,
two parts one, do you think curiosity is innate? Or learned?
And part two is what are you most curious about these days?
Kristen Kramer: So nature versus nurture? The age old question,
you know, I think curiosity can be learned. Okay. Um, but I
would also say that there are people who like my daughter, for
example, she is very curious, and she will go Reese, like, she
just researches all kinds of random stuff. She can blame me
on that, but but because I'm like that, too. And so she's
very curious about the world and how people behave and wants to
understand it more. And some people I think, are just like, I
leave me in my bubble. I don't want to know, which is fine. But
I think you can teach it to and I think it's fostering an
environment where I think because I think this piece is
the key. It's okay to ask questions. Yes, right, because
that's the root of curiosity. He has to question things. And, um,
you know, sometimes, you know, I mean, my dad was a great example
of this, and I don't fault him for it, but it was Do as I say,
not as I do. Right now, I'm still very curious. But, you
know, he didn't want wasn't, you know, it wasn't a conversation
or questions. You know, it was like I told you to go, Yeah, I'm
not here to discuss it with you. But I think that that curiosity
is when you're in an environment where you are able to ask
questions, and it's encouraged for you to question things that
you can learn to be very curious. And I think it's
something that people should work to cultivate. If they if
they feel like they're not very curious about things, then I
wouldn't, I would really encourage them to try. Try it
on, you know, and just start asking questions, then they
might be surprised might be pleasantly surprised to be like,
Oh, wow. Okay. Um, and then, what was the second part of the
question? I'm
Janice Porter: sorry, the most curious about these days.
Kristen Kramer: What am I most curious about these days? Um,
well, so it's kind of twofold. Um, one is, I'm, I'm really
curious about the direction of AI. Because, you know, I grew up
with the Terminator movies, and I am like this, this is the,
this is Skynet. Like being born. Right? And that's part of what I
have go through my head sometimes. Because, because with
a long conversation anyway, but so I'm very curious to see how
that's going to go. But I think I'm most curious about human
behavior, and why people do the things that they do. And you
know, why you can have two people that grow up in the same
household, and they turn out very differently, or why people
make the decisions that they make. And it's not just
psychology, it's really just kind of understanding, like, the
logic that they're using to make those decisions. So I think
that's why True Crime appeals to me so much is, you know, not
because I'm, like, morbid, and like to see other people suffer.
But it's because I, I'm like, the question I'm always asking
is, like, at what point did that, you know, boundary of, I
might think about doing that. But I know, that's not a good
idea, right? Like, I don't want to do the jail time, there's too
many repercussions, like, you know, being able to understand
the potential outcome and the consequences of it, versus
somebody that just bypasses that boundary, and they do something,
you know. So that's like a, what happened there? Like, how did
they get to that point where they were like, Yeah, this, this
is a good plan, this is what I'm going with, versus I'm going to
walk away and whatever, you know, have the day, you know,
karma delivers to you that you deserve or whatever, you know.
So I think human behavior is probably the thing I'm most
curious about. Okay, thank you. I can rival being an AI. Yeah.
Janice Porter: Okay. That's awesome. Thank you. And the last
question I want to ask you is what would you like to leave
with my audience today as perhaps your, your key business?
Advice?
Kristen Kramer: Yeah, so first, I would say that, at some point
in your business, you need help, right? Like, you're gonna get to
a point where you just can't manage it all yourself. And if
we work to build a solid foundation, meaning you've taken
the time to I know this is gonna sound really tedious and boring.
But to really document the way you're working in your business,
how things get done. Then when you come to me and you say,
Kristen, I need to get a virtual assistant. And I asked you, what
are you going to have them do, you will understand what you
want to get off of your plate, right? And you have to know that
information before you go out and hire somebody. Because if
you put the cart before the horse and hire somebody without
having a clue as to what you're going to delegate to them. And
that's usually just because we're, you know, we're walking
on water all the time as entrepreneurs, so we don't stop
long enough to get it all organized in a nice, neat little
package, right? But take the time to document it. And do
yourself a huge favor. To do that and consciously understand
where you're investing your time. Because if it's not, if
your time is not invested in cultivating relationships, and
nurturing relationships, because those are the two activities
that put money in your bank account, then it probably needs
to be assigned to somebody else. But to do that, you have to know
what If those things are, how you're going to train them, how
are you going to onboard them? How you're going to assign work
to them? How you're going to hold them accountable without
micromanaging them to death and creating more work for yourself?
Janice Porter: Yeah, that's, that's good advice, actually.
Because I have tried before, to, to have someone do some VA work
for me, but I didn't really know what I wanted them to do. And
you can't expect them to be the person to pick it up when they
don't know what you know what you want. So right, yeah,
Kristen Kramer: and they only see a sliver of your business,
they don't really see the entire business itself. So it's, you
really put yourself in, you know, in a position of
frustration and not getting the results that you hoped for. When
you're not clear on what you're going to have them do. Plus, if
you don't know what you're going to delegate, how do you ensure
that you hire the right professional?
Janice Porter: Right, exactly. Because not everybody's the
expert in it. Right. Right. Well, thank you. Thank you for
being here. Thank you for your wisdom because I do believe that
you know what you're talking about, and I encourage my
audience to check out your website bold moves boss.com and
I will put everything in the show notes about how to find
you. Excuse me, I will also send you some information on an rule
and her books. And it'd be fun for me to look those up again.
And, and thank you to my audience for being here. As
usual. I appreciate you and remember to stay connected and
be remembered