Welcome to Close it now, an H Vac sales training podcast with Sam Wakefield.
Speaker AHere we'll build your reputation in residential H Vac sales to be the expert influencer in your market.
Speaker AYou'll get insight into the top minds in the industry as they share their skills and hacks to help you on your journey.
Speaker AThis podcast isn't just about selling more.
Speaker AIt's about understanding your customers needs and building efficiencies behind the scenes so you can sell more but work less while being top of mind when people think H Vac.
Speaker ANow let's get started with your host of the Close it now podcast.
Speaker AThis is Sam Wakefield.
Speaker BAll right, well welcome back to Sam Wakefield with Close It Now.
Speaker BI know it has been a little bit of a gap between the last few episodes and this one, but if you're listening now and in the future, you won't even recognize that'll realize it.
Speaker BBut for all of you faithful fans out there, everyone who's been listening since day one, basically what happened?
Speaker BYou know, sometimes things change when you have a service that doesn't always keep up their end of the bargain.
Speaker BSo basically the service that was hosting the podcast turned out to have some glitches and some issues.
Speaker BSo I had to make a change.
Speaker BSo that explains for all of you wondering, that explains the delay in kind of a podcast gap, so to speak.
Speaker BThat happened.
Speaker BBut we are back better than ever in fact everybody.
Speaker BSo the new schedule moving forward is.
Speaker BI'm really excited about it.
Speaker BIt's going to be Mondays.
Speaker BWe'll drop my solo podcast with just like we've always done, mostly with my just me on here.
Speaker BThanks for listening to me talk about the things that are important to sales, the importance of sales philosophy, important to the H Vac and just in home selling and trades industries.
Speaker BAnd then every Friday moving forward, we're going to drop an interview which is awesome.
Speaker BSo that is what we're doing today.
Speaker BI'm really excited to bring on our guest today.
Speaker BAnd real quick, before I introduce him, make sure to go join our Facebook group.
Speaker BIt is just search Close it now in groups on Facebook.
Speaker BIt'll come right up.
Speaker BOr H Vac sales.
Speaker BWe're one of the top Facebook groups and fastest growing on Facebook and so go join the Facebook group.
Speaker BThere's been some really amazing discussion lately.
Speaker BIt's also a place that you can go to when you hear a podcast and something piques your interest, something you have more questions about.
Speaker BYou can go in there and start.
Speaker BIt's just over a thousand like minded salespeople Just like you, comfort consultants, comfort advisors, project managers, selling texts that are in there.
Speaker BIt's not like the other Facebook groups.
Speaker BThis is 100% positive, supportive group.
Speaker BIf somebody comes in with attitude or is demeaning like some of the other groups happen, we check them at the door.
Speaker BSo don't worry about that.
Speaker BIt's a completely neutral space where we're there.
Speaker BWe exist to lift each other up and train each other and so you.
Speaker BWe all have a better experience and we go out and crush it.
Speaker BYou know, it's.
Speaker BThat's at the end of the day, it's about making the, you know, serving others, making a sale.
Speaker BWe can only serve others by them giving us money and making the sale and then, you know, go home and living a better life because of it.
Speaker BHow many people can we touch and help today?
Speaker BSo I am so excited about our guest today.
Speaker BThis part we just happened.
Speaker BI love the beauty of LinkedIn and the beauty of social media because sometimes the people you connect with are completely unexpected but unexpectedly amazing.
Speaker BAnd this, this gentleman is definitely exactly that.
Speaker BWe got on the phone the other day and had an instant connection.
Speaker BHe, he thinks very similar to me, but I think you're going to really appreciate his insight because he comes from a completely different perspective.
Speaker BMy guest today, his tagline, which I love so much, it says, become a fearless salesperson and double your sales this year by retraining your brain for success.
Speaker BRaise your hand if you would like to double your sales this year by retraining your brain.
Speaker BAbsolutely.
Speaker BSo quick intro for him.
Speaker BHe is 18 years ago he went from high tech to brain tech.
Speaker BHe has been a keynote speaker in 14 countries, author of three books with one more that will be coming out to be determined here in soon.
Speaker BI know he's working on it super hard for everybody.
Speaker BAs soon as you hear him speak, you're going to want to pick it up as soon as it comes out.
Speaker BHe also hosts the no Limits Selling podcast which hit a big mile marker that just hit over 200,000 downloads, which is fantastic.
Speaker BCongratulations.
Speaker BLove to introduce you.
Speaker BThis is Umar Hamid.
Speaker BHe is an NLP coach and just trainer.
Speaker BSo let's have a really fantastic conversation today.
Speaker BUmar, thank you for being my guest and yeah, take a couple minutes and fill us in a little bit about why in the world did you go from high tech to brain tech?
Speaker BHow did you make that transition and why.
Speaker CSo hey everyone.
Speaker CThank you so much for inviting me.
Speaker CSam, this is going to be really cool.
Speaker CIt's kind of interesting when you were doing that intro.
Speaker CBack in 1990, I ran a small computer consulting company here in Toronto, where I am right now.
Speaker CAnd one day somebody was saying, you know, if you want to get better, you should go see someone that does nlp.
Speaker CAnd it's like, what do they do?
Speaker CAnd it's like, well, they help you get unstuck.
Speaker CAnd I had just taken up the game of squash, which is super addictive.
Speaker CSo everyone listening, never play squash.
Speaker CYou'll become addicted.
Speaker CIt'll become a lifelong passion.
Speaker CBut I sucked at it.
Speaker CBut a couple months later I got better.
Speaker CAnd two, three months later I got better.
Speaker CSo it was like plateau, plateau, plateau.
Speaker CBut in my business I was coasting.
Speaker CAnd one day it was like, wait a minute, how come I'm coasting in my business and improving in squash so much?
Speaker CI have passion for both, I have drive for both, I have love for both, I work hard at both.
Speaker CWhy is one succeeding and not the other?
Speaker CAnd then I remember the NLP thing.
Speaker CSo I went to see this woman called Una Elliot.
Speaker CI'm not sure what voodoo she did, but whatever the block was in my business life, she removed it and I just felt it in my heart of hearts.
Speaker CAnd as I was walking out of that session, it was like, I'm going to learn this someday.
Speaker CAnd so ended up moving from Toronto to Silicon Valley, went into the high tech world and NLP is kind of the birthplace is Silicon Valley.
Speaker CSo became a practitioner, MasterPrac, became an instructor, and in 2003 left high tech, went to Braintech.
Speaker CBecause I realized my purpose in life very much is to help people break through their barriers so they become awesomer.
Speaker CAnd Sam, I know it's not a word yet, but if we keep it up, it will be.
Speaker BAnd so we use awesomer all the time.
Speaker BI love it, it's great.
Speaker CAnd so I did something insane about four or five days ago.
Speaker CI sold my house in Baltimore, Maryland.
Speaker CI got rid of all my possessions and I decided to go hit the road and go see the world.
Speaker CAs the pandemic is kind of winding down, I'm fully vaccinated, ready to go.
Speaker CSo first step was Brooklyn.
Speaker CSecond step was my sister's house in Brampton, Ontario, Canada, where I'm in quarantine on day two of a 14 day quarantine.
Speaker CBut back in Toronto, where it all started, my journey with nlp, and now this is another journey where I'm actually going to from here, going to Athens, Greece.
Speaker CAnd basically what I realized was just meeting people and talking to people and realizing what insights they have sometimes are the insights that I need.
Speaker CAnd also what we all need to understand that we are one people.
Speaker CDoesn't matter where in the world you're from.
Speaker CWhat really counts is how can I do better?
Speaker CHow can I make a better world for my kids?
Speaker CHow can I have safety?
Speaker CHow can I have happiness?
Speaker CAnd so that's my mission now.
Speaker CNot Kung Fu Kwai Chan Kane, Walk in the world, but pretty close to it.
Speaker CSo thank you for the invitation.
Speaker CAnd yeah, it's.
Speaker CIf we can get people to understand how the human mind works.
Speaker CSo just before I pass it over to you, Sam, here's one vision I have in my mind of Einstein.
Speaker CThis probably never happened, but I could see him in this large auditorium with 21 blackboards of ugly, horrible math that would give a mathematician a nosebleed.
Speaker CYou and I would die on the spot.
Speaker CBut he took that ugly math and.
Speaker CAnd came to the other side of it with a simple equation E equals MC squared.
Speaker CAny kid in elementary school can figure out energy or matter from that equation with a calculator.
Speaker CThey don't need to know the ugly math.
Speaker CUntil now, the human mind has been this ugly, horrible mess that we don't understand.
Speaker CAnd my mission is how do we.
Speaker CAnd NLP really helps a lot.
Speaker CCondense it down to a simple little formula that we can use to get the insights and the breakthroughs that we need.
Speaker CAnd so that's where I am right now.
Speaker CAnd that's my mission.
Speaker CAnd that's why I'm so privileged to be here with you to get to evangelize it and also show some of your people before you finish today some tools they can use right now, today to get the change they want.
Speaker CSo they kind of go, holy crap, Sam, that really worked.
Speaker BAbsolutely.
Speaker BI love it.
Speaker BAnd I'm so glad that you mentioned that.
Speaker BTwo things here in just a minute actually for the listeners because everybody knows that I mention NLP a lot.
Speaker BNeuro linguistic programming.
Speaker BBut from an expert's perspective, one of just.
Speaker BIt doesn't have to be a long, but just a.
Speaker BTake a couple minutes here in a second and just kind of give us a quick overview of what that actually is.
Speaker BSure.
Speaker BYou know from coming at it from a very layperson's side of things.
Speaker BI know of what NLP is just from experiencing it.
Speaker BAnd all of, you know, read dozens of psychology books and NLP books.
Speaker BHowever, I'm not taking the courses I care, so that's the first thing.
Speaker BI would love for you to take just a quick second and break it down.
Speaker BBut the other thing I just wanted to mention, I'm glad you mentioned this is, you know, we, everyone listening to this podcast knows that just about every single episode I'm all about, let's, let's cut away the, cut away the fluff, cut away all of the extra, all the extra junk, all the extra bullshit and just let's get to something that we can apply immediately.
Speaker BSo I love that we're on the same path there because as I know, as you know, with nlp, it does all, it doesn't have to be a big long process.
Speaker BMost changes happen in an instant and then you're completely different.
Speaker BSo give us a quick overview of what in your mind and from the experts perspective.
Speaker CSo we'll give you a little bit of history and the beauty of NLP and its Achilles heel.
Speaker CSo kind of the thought process, when they started it was John Grinder and Richard Bandler formed it.
Speaker CAnd this was kind of the philosophy was, look, there's people out there in the world doing exceptional fricking things that sometimes they don't even know how they do it.
Speaker CLike sometimes you can ask a tennis player, you know, that serve is kick ass amazing.
Speaker CHow do you do it?
Speaker CAnd the guy goes, well, let me tell you how I do it.
Speaker CI do these five steps and I get this amazing serve.
Speaker COr sometimes they say, I don't know, I just do it.
Speaker CBut if they give you the five steps of how to do a kick ass amazing serve, then you go to somebody that's mediocre at it.
Speaker CGuilty.
Speaker CAnd you ask me, umar, how do you do your amazingly average serve?
Speaker CAnd I go, well, that's easy.
Speaker CYou do these five things and it's like, wait a minute, how can the world's best person be doing the same five things that you're doing?
Speaker CAnd there's totally different results.
Speaker CAnd what Richard and John found was that a lot of what we do happens at an unconscious level within us.
Speaker CAnd so they said, why don't we go interview the smartest people in different areas from tennis to psychology to wherever and figure out what they do, get that essence and we could teach that essence to other people and they'd be able to do it as well.
Speaker CAnd because of that, they said, NLP is always evolving and changing because if we find out that some medicine man in the jungles of Africa is doing something kick ass amazing and they're doing a bunch of like dogma, like, but what they're doing is this process in the middle.
Speaker CWhy don't we glean that process?
Speaker CAnd we could use it everywhere.
Speaker CSo NLP was expanding and changing as it went.
Speaker CThat was the whole idea.
Speaker CWhen you have something that's always a moving target, it's hard to define it.
Speaker CAnd a lot of people that take NLP and teach nlp, from my point of view, which could be jaded, it's like, NLP is the only way.
Speaker CIt's the best way.
Speaker CAnd if you don't think it's the best way, you're wrong.
Speaker CAnd that wasn't the intent of nlp.
Speaker CIt's like, this is the best way.
Speaker CWe know now, but we're probably wrong.
Speaker CBut we'll find a better way to do whatever that is.
Speaker CHere's my definition of nlp.
Speaker CNLP is understanding how the mind works at an unconscious level and understanding that change happens in an instant is what you said.
Speaker CSo a good example of that is somebody that goes to first grade and the teacher says, sam, could you read the next page to the class?
Speaker CAnd Sam goes, okay.
Speaker CAnd then you mispronounce a word and the teacher gives you a look, and the other kids snicker.
Speaker CAnd Sam decides, I'll never speak in public again.
Speaker CAnd he could stay.
Speaker CIn that instant, he went from being okay to an instant being stuck.
Speaker CAnd then Sam gets to a retirement community at the end of his career, and he's in this community and the people that are running it are doing such a bad job.
Speaker COne day he gets pissed off and says, those damn people are screwing this place up.
Speaker CI'm going to run for president, even if it means I'm going to have to speak in public.
Speaker CAnd in an instant, that fear of public speaking just disappeared.
Speaker CSo somebody went from 60 years to get to that breakthrough.
Speaker COr you can have somebody that goes to a psychiatrist for six months to get to the breakthrough NLP is all about.
Speaker CWhy don't we get to the change point today, get rid of all the bullshit, and let's just get down to what's the essence of change.
Speaker CAnd that's what NLP is, is EM equals MC squared.
Speaker CBut for the mind, how do we do simple techniques that create change immediately?
Speaker BOh, I love it.
Speaker BI love it, I love it.
Speaker BThis is something that is so influential with what we do as salespeople as well, because obviously we are, you know, our mission, our goal is to, in fact, in most cases, walk into a house basically as a blind date and in 45 minutes to an hour, be leaving that house with a fully committed marriage proposal of 20, 30, 40, 50.
Speaker BI mean, I've done that with $100,000 projects.
Speaker BSo for to in an hour to hand somebody $100,000 or $50,000, that's a big.
Speaker CCan I correct you, Sam?
Speaker BYeah, absolutely.
Speaker BFeel free.
Speaker CBecause you're not walking away with a marriage proposal.
Speaker CYou're consummating the marriage.
Speaker CIf you're getting $100,000, which it's one step further.
Speaker BYeah, that's what really the whole goal of the marriage anyway.
Speaker BRight?
Speaker BYeah.
Speaker CSo, yeah, it is, it is amazing.
Speaker CI've got some clients that actually do door to door vacuum sales, which I was like, that's still a thing.
Speaker BIt's still a thing.
Speaker CAnd they walk out there with like $8,000 orders and it's like, it's, it's magic.
Speaker CThat's like sales where it should be door to door, person to person.
Speaker CWho are you?
Speaker CHi, can you come in?
Speaker BYou know, in fact, door to door knocking is a, it's a massive industry now.
Speaker BSo many, so many industries, especially like solar alarm systems, pest control, they still embrace it.
Speaker BLike this is one of the main business models for a lot of companies even still.
Speaker BAnd so in fact there's this whole door to door knocking conventions that still happen.
Speaker BI know a lot of people in my team are really embracing it and rediscovering the magic of just talking to people in person out of the cold like that.
Speaker CSo a friend of mine does, his name is William Sullivan, he works for eris.
Speaker CAnd one of the things he does is, you know, when he's in the house they purchased, then he basically asked them, you know, how's your arm?
Speaker CAnd they go, it's fine.
Speaker CAnd he goes, I didn't twist it too much, did I?
Speaker CLike, are you sure you want to buy this?
Speaker CAnd I didn't like pressure you in any way.
Speaker CAnd that's what, that's what he does.
Speaker CAnd it's so he's not forcing anybody to buy anything.
Speaker CIt's just connecting.
Speaker CAnd it's his last check to make sure he hasn't stepped over the line.
Speaker CAnd because that's not what we do when we go and do that is how can we serve the customers in a way that they get what they want and they get their problems fixed and we get to be the heroes that help them do it.
Speaker BI love it.
Speaker BOh my gosh.
Speaker BLet's pause here real quick and unpack that for a second because that is, that's, that's powerful.
Speaker BEverybody, did you hear and understand what Umar just said?
Speaker BBecause.
Speaker BWow.
Speaker BHow, Because I get a lot of questions of how do we prevent cancellations?
Speaker BYou know, we get a lot of people in homes that'll make a sale and then, you know, if it's not.
Speaker BWell, there.
Speaker BThere's two kind of philosophies, and especially in the heating and air industry.
Speaker BOne is once you make the sale, get it installed as quickly as possible to not give them time to back out, which is definitely one way of doing business.
Speaker BI've always been a firm believer that people choose you for merit, not because you convince them and then hurry, hurry up and got it in there and didn't give them time to make a.
Speaker BMake another decision.
Speaker BI want them to choose me because it really is better.
Speaker BRight, but what you just said, to lock that in.
Speaker BWow.
Speaker BBecause now the second that they.
Speaker BWhen we double verify, basically you've got them all the way through the sales, all the way through the close, all the way into enrolling in your program or signing the paperwork.
Speaker BAnd then to double check and be like, you know, do you.
Speaker BThat didn't hurt too bad, did it?
Speaker BYou, you really do still want to do this.
Speaker BMan, that double confirmation is powerful.
Speaker CAnd the thing is, if you do that line with like a salesy line, oh, I didn't switch you out.
Speaker CIt's like, you know, excuse my language, but.
Speaker CBut if you do it with a little bit of humor.
Speaker CAnd humor basically cuts through to trust faster than anything I know.
Speaker CAnd you do a little bit of humor, but the intent is, I just want to make sure you're okay, Sam.
Speaker CYou do that and you'll build a stronger bond and you'll get more yeses and less people backing out at the last minute.
Speaker BRight?
Speaker BI love it.
Speaker BI love it.
Speaker BOkay, back on track.
Speaker BThat's powerful.
Speaker BHope everybody made notes there and use that immediately.
Speaker BThat's something, those little things you can use right away, that'll make a big difference for you.
Speaker BBut back on track.
Speaker BSo keep going.
Speaker CSo the question is, what the.
Speaker CI won't say the last word because, you know, we're a PG program is like sometimes we want something so badly and it could be in sales that.
Speaker CWhat's curious is you have some people that.
Speaker CUmar, I can talk to strangers, no problem, but I can't talk to anybody that knows me because they're going to think that, you know, I'm using the relationship or I'm an edie or I'm starving or something.
Speaker CAnd there's other people that's like, you know, hey, I can talk to people that are my friends.
Speaker CPiece of cake.
Speaker CStrangers.
Speaker COh my God, I could never do that.
Speaker CSo, yeah, the heart of who we are as human beings is where we hold our beliefs.
Speaker CAnd we have anywhere from 50,000 to 100,000 beliefs that define who we are.
Speaker CNot an exact number for it, but it's a large freaking number.
Speaker CAnd how we get those beliefs, most of them by the age of seven, is somebody in authority says something that seems believable.
Speaker CAnd it could be a mom or a dad or uncle or a grandparent or a teacher.
Speaker CSomebody in authority says something, and then we go as dumb little kids, okay?
Speaker CAnd it just goes in our unconscious and guides us from there on in that thought.
Speaker CSo let's say the.
Speaker CThe thought was, let's take an example of a family going to buy a new car one Saturday morning.
Speaker CLittle Sally's in the backseat.
Speaker CShe's five.
Speaker CAnd mom and dad are in the front.
Speaker CThey pull into the dealership, and mom turns to dad and says, sweetheart, if you really like a car, don't let the salesperson know that they'll force us to buy it.
Speaker CCustomers do that all the time.
Speaker CAll the cars next to their vest.
Speaker CLittle Sally's in the background hearing this conversation and goes, don't trust salespeople.
Speaker CAnd it becomes a belief that you cannot trust those sneezy wankers that'll force you to buy something.
Speaker BRight?
Speaker CThere's a really good chance that you'll become a salesperson, but you'll reach a certain plateau and won't go beyond it.
Speaker CBecause somewhere in our unconscious mind is, if I become a really good salesperson, I'll become one of those people that forces people to do things they don't want to do.
Speaker CAnd I don't want to do that.
Speaker CSo they have all the training they need to do it.
Speaker CBut when they go to execute, that voice comes inside the head.
Speaker CYou know, hey, you don't want to force them or they'll think or whatever that makes us pull our punches.
Speaker CAnd so the question is, how can we find those limiting beliefs to overcome those?
Speaker CSo a is we get all these beliefs by the time we're seven.
Speaker CAnd I'm going to just add one thing to it, then I'll switch it back to you, Sam, because you're the audience asking questions.
Speaker CBecause there's people listening to this later on going, but what?
Speaker CAnd you get to ask that.
Speaker CBut from 7 till the time we die, we get another 5% of police.
Speaker CBecause at the age of something amazing happens.
Speaker CWe have this thing called a cell phone, and your dad says something, and you go, are you sure?
Speaker CI'm going to check that.
Speaker CI'm going to fact Check you.
Speaker CAnd what's interesting is a friend of mine, she's a Catholic.
Speaker CAre you Catholic, Sam?
Speaker BI am not.
Speaker CSome of the listeners are.
Speaker CThey'll know what I'm talking about.
Speaker BAbsolutely.
Speaker CSam and other people are going to be out to lunch.
Speaker CBut you'll learn something new.
Speaker CSo my friend, she wakes up in the morning, goes down in the kitchen and as she gets to the kitchen, her parents are having breakfast at the breakfast table.
Speaker CAnd her mom turns to her and says, happy birthday, sweetheart.
Speaker CAnd you reach the age of reason.
Speaker CAnd my friend goes, what she was.
Speaker CNow that you're seven, you know anything you did wrong before the age of seven didn't count against as a sin against your mortal soul.
Speaker CNow that you're seven, everything counts, baby.
Speaker CAnd she's like, mom, when you tell me this, when I was six, I got to use this information.
Speaker CSo when we get to seven, all of a sudden we become discerning.
Speaker CWe just won't take information in.
Speaker CSo how we get beliefs is that if something happens with a lot of emotions, humans are meaning making machines, we make meaning out of it.
Speaker CSo let's say we did something and dad was really excited.
Speaker CAnd that could mean that I can do anything and we could get a kid.
Speaker CThe same thing happens, we do something amazing, dad gets really excited and we make meaning out of it.
Speaker CDad's just doing that to make me feel good.
Speaker BSure.
Speaker CI'm not, I'm not that good.
Speaker CEven though there's evidence contrary, as soon as you get a belief, positive or negative, it becomes a self fulfilling prophecy and you cut off all other options.
Speaker CYour goal is to validate that belief.
Speaker CAnd if the belief was Umar thinks I'm incredibly handsome to women, then regardless of all the negative data, I'm not looking for it.
Speaker CIf one woman looks at me and smiles at somebody behind me, I take that as a smile at me.
Speaker CIt's like, aha, I am handsome.
Speaker CAnd then I start this swagger when I go into places.
Speaker CAnd when I do that swagger, people find me more attractive.
Speaker CHe's got confidence.
Speaker CAnd it could be the other thing is like I'm unlovable.
Speaker CEven though Sam loves me and my sister and my dog, I look for examples when my sister didn't treat me in the exact perfect way that I wanted.
Speaker CIt's like, aha, I'm unlovable.
Speaker CAnd we make that thing that was imaginary and we make it real.
Speaker CSo beliefs control who we are.
Speaker CAnd I said a lot.
Speaker CSam, any questions that come up?
Speaker BSo if I'm hearing you, Ed that sounds like our expectations.
Speaker BA lot of what is controlling that, it's not.
Speaker BIt either confirms our expectations or it disproves our expectations.
Speaker BAnd then from there, we tend to start to move down that path because what we.
Speaker BOur level of expectancy is what we'll find.
Speaker CSo two levels to expectancy.
Speaker COne is a conscious level.
Speaker CAnd sometimes it's like, I'll give you a good example in your industry.
Speaker CYeah, Nobody's going to want to do a sale with me.
Speaker CAnd then sure enough, they go to the third house and they say, oh, my God, we need one of these things.
Speaker CAnd you know what they do when they go back to the office?
Speaker CHey, man, I got a sale today.
Speaker CI don't believe it.
Speaker CThat they bought from me.
Speaker CAnd because they actually don't, and they will not use that as proof as possible.
Speaker CThey use it as proof.
Speaker CThis was the rule, the exception that proves the rule.
Speaker CSo there's two levels of expectation.
Speaker COne is a conscious one, but the more powerful one is the unconscious one, where there's a belief underneath driving it.
Speaker CWe're not even aware because consciously we say, we're going to go, we're going to do a great job.
Speaker CIt's going to be amazing.
Speaker CToday's the day, baby.
Speaker CBut the deeper expectation is salespeople is sleazy.
Speaker CYou don't want to be a sleaze, do you?
Speaker CAnd that expectation will change our behavior to screw things up.
Speaker CSo, yeah, absolutely.
Speaker CExpectations.
Speaker CBut there's two levels of it, right?
Speaker BRight, totally.
Speaker BSo when?
Speaker BNow that we're kind of unpacking this and knowing about the expectations and the limiting beliefs that we've knowingly or unknowingly been socialized into from the time we were little, Just born, in fact.
Speaker BSo what do we do with that?
Speaker BHow do we made it?
Speaker BAwareness is the first step.
Speaker BWhat's past that?
Speaker CSo more understanding, more awareness.
Speaker CI'm going to go there.
Speaker CThen we'll talk about what's past it after that.
Speaker BOkay.
Speaker CSo our beliefs create a model of the world, how we think the world works.
Speaker CAnd you could have a sales manager in our industry that has, you know, four salespeople underneath him.
Speaker CAnd he goes, you know, hey, we're trying this new technique.
Speaker CWe're going to do this.
Speaker CAnd in person, a salesperson's a model of the world.
Speaker CThat's totally doable.
Speaker CLike, hot dog, let's go do it, baby.
Speaker CPerson 2 In their model of the world, that's not possible for them.
Speaker CSam could do it, but not for me.
Speaker CAnd so they'll say, to their boss.
Speaker CAll right, boss, we're going to make this happen.
Speaker CWhen they go to do it, either they won't do it like just disobey orders, not do it, or they'll do it in such a way that's guaranteed to be a failure.
Speaker BAnd.
Speaker CSo our model of the world, the reason we have the model of the world is, Sam, you may not realize that, but your brain is lazy, but so is mine.
Speaker CSo here's a data point that I'll admit it 100%.
Speaker BI'm always looking for the most efficient ways because I don't want to take any extra steps.
Speaker CThat's what the brain does.
Speaker CSo here's the data point that's kind of interesting.
Speaker CA chess grandmaster will sit down for a day of chess and physically, he will pick up a 1 ounce piece of wood and will move it 2 or 3 inches every 20 minutes or so.
Speaker CHe uses 6,000 calories that day because that's how much glucose your brain uses to process information.
Speaker CSo he's actively deeply thinking, you know, how long I have to work out to do 6,000 calories?
Speaker CI can't do 6,000 calories physically.
Speaker BSo that's enormous.
Speaker BYeah.
Speaker CThe number one thing your brain is doing right now, Sam, in the safety of your home, is looking for danger that could kill you.
Speaker CEven though the chance of that is minimal.
Speaker CIf there was some noise in the background, you do that, instantly react to it.
Speaker CBecause the number one thing your body needs to do is for Hapsam to pass his DNA onto the next generation.
Speaker CTo do that, you have to be alive.
Speaker CAnd so your brain is looking to keep you alive.
Speaker CAnd so it says, okay, in order to do that, if something goes down, like you're driving your car and a tractor trailer comes into your lane, you get superhuman reaction times, you get superhuman strength.
Speaker CYou, any pain that you feel, basically you don't feel till the whole thing's over and you get this massive change in your body that can only happen if you have resources to do so.
Speaker CSo your brain defends from wasteful energy and it creates these processes, these little processes we call programming.
Speaker CAnd we go back to the original nlp neuro, the brain linguistic, the language of the brain.
Speaker CAnd programming, which was an unfortunate word because people thought you're trying to program me, which was not the case.
Speaker CThey should have used processes because that fetching outfit that you're wearing this morning, a part of your brain that you weren't aware of, that processes, what I choosing chose that outfit with the least amount of thinking.
Speaker CSo you Saved energy.
Speaker CSo in case some shit went down, you were ready to take action and save yourself.
Speaker CSo we have this model of the world that dictates what we allow ourselves to do and what we say maybe yes to, but we'll never do.
Speaker CThen from that model of the world, we get behaviors.
Speaker CAnd behaviors are visible.
Speaker CAnd you can see your behaviors.
Speaker CAnd if you can't see them, Sam, if you have a spouse, she can.
Speaker CAnd she will tell you, why the hell are you doing that?
Speaker CNever mind.
Speaker B100%.
Speaker BI hear that a lot.
Speaker CAnd sales managers can see the behaviors, and salespeople can somewhat see the behaviors.
Speaker CI'm going to do this because I like doing this at a safer.
Speaker CIt's in my comfort zone.
Speaker CWe'll talk about that in a minute.
Speaker CBut the stuff over here, I feel uncomfortable doing that.
Speaker CWe're not going to do that.
Speaker CAnd so our behaviors give us our results, and we can measure our results.
Speaker CEspecially in sales.
Speaker CIf you're not getting the sales you should be getting, then you kind of go, I need to change my behavior.
Speaker CAnd your boss goes, or you go, I'm going to go get some training, and I'm going to change my behavior from here to here.
Speaker CBut what happens is most people never make that change.
Speaker BSure.
Speaker BAbsolutely.
Speaker BAnd some people, their thermostat stays the same.
Speaker CYeah.
Speaker CAnd some people make that change for a day, a week, or a month.
Speaker CBut go back to the old way.
Speaker CHere's why.
Speaker CLet's say this is your behavior.
Speaker CUnderneath every behavior that counts is a belief in our unconscious that controls it.
Speaker CThis is like a black hole of gravity that is hidden outside of your awareness.
Speaker CStrongest force in nature, and it locks in that behavior.
Speaker CNo matter how hard you try, you can't change it.
Speaker CAnd sometimes you get so inspired.
Speaker CWe do change it, but if we didn't address the underlying belief, the gravity is still there.
Speaker CAnd after a day, a week, a month, we go back to the old way.
Speaker CLike the change never happened.
Speaker CAnd we all have friends gone to this workshop and said, tony Robbins, oh, my God.
Speaker CGod, he's amazing.
Speaker BI walked the fire.
Speaker BIt was amazing.
Speaker BLife changed forever.
Speaker CAnd then after a little while, some of the behaviors change permanently, but some of them go back to the old way.
Speaker CIt's not that Tony didn't do a great job.
Speaker CHe did a phenomenal job.
Speaker CIt's just that they didn't change their belief around it, and they go back.
Speaker CSo beliefs are everything.
Speaker CAnd that's what NLP is really good at, is identifying those beliefs and then transforming those.
Speaker CSo let me Give you an example of how powerful this is.
Speaker CI was working with the east coast team of company.
Speaker CThey do firewalls.
Speaker CAnd the number one salesperson came in to see me on the East Coast.
Speaker CAnd he comes in is like, dude, how can I help you?
Speaker CYou're already the number one sales guy.
Speaker CHe says, I've got this one problem.
Speaker CI said, no, what's the problem?
Speaker CHe says, referrals.
Speaker CWhen I go to ask for a referral, I feel uncomfortable doing it.
Speaker CSo sometimes I ask badly, and sometimes I don't even ask at all because I felt so bad about it.
Speaker CIt's like the anxiety came up.
Speaker CI said, okay, tell me about a time recently that you went to ask for a referral and that feeling came up.
Speaker CHe says, oh, two weeks ago, I was at a client side.
Speaker CI said, okay, in your minds, I go to that client side and I want you to see whatever you saw back then when you had that conversation with him.
Speaker CSo see, I'm seeing the client and you know, at the back of his desk on the wall there, I said, okay, and I want you to hear whatever you heard, the conversation, your inner thoughts.
Speaker CHe said, I'm hearing it now.
Speaker CAnd you do those two things.
Speaker CYou get to re experience what you were feeling, what you're feeling.
Speaker CIt goes, oh, there's an uncomfortable feeling right here.
Speaker CAnd that's exactly what I felt back then.
Speaker CAnd I asked him, have you felt this before?
Speaker CHe would have gone, maybe, but there's a tool from NLP you can use to link this feeling to the unconscious mind that records everything.
Speaker CAnd soon as we link that feeling together, instantly he went back to a childhood memory that he'd forgotten.
Speaker CHe says, oh, my God, I'd forgotten this.
Speaker CI was about 7 or 8 years old.
Speaker CI was in the kitchen with my dad and one of his buddies from work, and the two friends were talking, and my dad went to his buddy, you know, real men don't ask for help.
Speaker CAnd little Paul grabbed that thought out of the air, and it became a belief.
Speaker CNot okay to ask for help.
Speaker CAnd so when he asked for $500,000 to GM to get one of their firewalls, piece of cake.
Speaker CBut when he says, hey, Sam, you happy with our service?
Speaker CWho would you recommend in other divisions of gm?
Speaker CCan't do it.
Speaker CAnd so we identified the belief, where it came from.
Speaker CWe transformed the belief.
Speaker CSend Paul on his way.
Speaker CAnd Paul reports back about a week or so later saying, umar, I'm not sure what the frick you did, dude.
Speaker BBut I'm asking for Referrals.
Speaker CAnd my customers are so happy to give them to me.
Speaker CThis year my sales are going to go up 30% minimum.
Speaker CBut something weird's happening.
Speaker CWeird.
Speaker CWhat's happening?
Speaker CThat's weird.
Speaker CSo you know, cold calling, it was okay always, but now I really, really enjoy it because the first step of cold calling is, hey Sam, can I have a minute of your time?
Speaker CIs asking for help.
Speaker CAnd it was violating that belief.
Speaker CAnd so when we changed the belief, he became like an animal.
Speaker CHe was number one guy.
Speaker CIt's just like fricking exploded.
Speaker CAnd so that's what I do for people is one issue.
Speaker CWe resolve it in one month and it's done.
Speaker CSo either it's belief around money, self worth.
Speaker CYou know, I can go into these accounts and I'm freaking amazing.
Speaker CBut if I go into a house that's a five billion dollar house, then I'm like.
Speaker CAnd I feel like self conscious.
Speaker CLike why?
Speaker CIt's the same presentation but something changes.
Speaker CRemove that in a month, come in one month, one issue gone.
Speaker CAnd that's what I love about nlp.
Speaker CIt's quick, it's fast and is permanent.
Speaker BHow powerful.
Speaker BOh my gosh, that is amazing.
Speaker BWhat a cool story.
Speaker BYou know, I know that as especially obviously you've worked with salespeople for so long, but that asking for referrals and you're starting to really name the big three struggle points.
Speaker BYeah, I mean, so there's the asking for referrals is a huge one.
Speaker BCold calling and following up.
Speaker BThose are literally the three kryptonites of basically any sales industry.
Speaker BSo if so everybody listening, raise your hand if you get rid of just that.
Speaker CAre hot points to salespeople asking for referrals.
Speaker CCold calling, following up and following up, which should be the easiest freaking thing to do in the world.
Speaker CAwesome.
Speaker BIt should be.
Speaker BYeah, it should be.
Speaker BI mean, can I tell you so much about.
Speaker BYeah.
Speaker BOh, absolutely.
Speaker BYeah.
Speaker BSo everybody struggles about the presentation and get that mastered.
Speaker BBut it's those little things and then man.
Speaker CSo I meant I was doing a keynote presentation and this woman comes up afterwards and says, Umar, I won't name the organization, but they do a lot of fundraising.
Speaker CAnd her fundraising is done on yachts.
Speaker CPeople with a lot of means in the D.C. area, Washington, D.C. and you know, in vacation spots where they were their vacation homes are says, you know, I chat with them, I go to their yachts, we have a great time.
Speaker CAnd then they say, you know, we're going to get back to you in a week.
Speaker CAnd she says, I called them up to get the fricking appointment, which is freaking difficult.
Speaker CI went there, I met with them, we had a great conversation.
Speaker CThey want to give.
Speaker CThey said they'll call me, so I can never, ever call them back.
Speaker CThey said they called me.
Speaker CI can't call them back.
Speaker CAnd of course, this is hurting her numbers dramatically.
Speaker CAnd so we did that one month kind of transformation.
Speaker CAnd for her, it's like, I'm calling back comfortably, easily.
Speaker CAnd they go, oh, yeah, I just got busy.
Speaker CSure.
Speaker CWe'd like to donate $100,000 to that cause.
Speaker CAnd had a great time.
Speaker CThey want to do it, but somehow it violates a rule.
Speaker CSo what's interesting is we have rules that we've developed going back to that process, NLP programming process, that it's okay for me to be effervescent in this setting with Sam, but if it was a different setting with Sam, it'd be a different set of rules.
Speaker CAnd all of a sudden I'd be more sedate and more contained.
Speaker CAnd it's like, why?
Speaker CSo a good example is, so I'll give you, like a dumbass Umar thing.
Speaker COn the scale of dumbass moves, this would be like.
Speaker COn a scale of 1 to 10, this would be a 15.
Speaker CSo back here in Brampton, I decided to learn how to fly.
Speaker CAnd so first thing is you get your solo permission to do.
Speaker CAnd so I got my solo permission so I can take the planes up and do what I want.
Speaker CBut it turns out flying is the most boring thing in the entire world.
Speaker CEven pilots will tell you that.
Speaker CIt's like, you know, with moments of sheer panic, the way they describe it after a while.
Speaker CAnd so after a while, it was boring.
Speaker CBut there was this one maneuver that was freaking amazing.
Speaker CYou're flying along and you start pulling the plane up higher and higher, and you get to a certain level where there's not enough power in the prop to keep the plane afloat.
Speaker CSo it falls out of the sky.
Speaker CAnd as it falls out of the sky, you give it full rudder.
Speaker CAnd so it starts spinning out of control, full speed, going towards the Earth.
Speaker CAnd what you have to do is you have to kill the power so you're not accelerating towards the Earth.
Speaker CAnd then give it opposite rudder so it stops the spin.
Speaker CAnd then just pull the stick back so the plane starts basically bleeding off the airspeed.
Speaker CAnd then you just give it full power.
Speaker CYou're fine, but you need 4,500ft from the ground to when you do this maneuver.
Speaker CSo you got enough space to do this rule number one freaking important rule, 4,500ft.
Speaker CThere's a second rule that's not as important.
Speaker CNever fly above the clouds because you're still learning and you'll get lost.
Speaker CUntil one day I'm going in.
Speaker CThe clouds are about 20002500ft.
Speaker CBut I'm doing this maneuver because I'm bored and it's a fun thing to do.
Speaker CBut which rule do I obey?
Speaker CDo I obey the 4,500 foot rule where you will die if you don't do it with a 2500 foot rule?
Speaker CThe 2500 foot rule.
Speaker CAnd I do this maneuver, I swear to God I saw grass blades.
Speaker CThat's how close I came to buying the farm.
Speaker CI was going to go into a farm.
Speaker CAnd ever since then I've been really, really fascinated with like police, serve and protect on one side, it's a cardinal rule.
Speaker CAnd then if a citizen is acting like a dick, all of a sudden I need to be respected.
Speaker CAnd sometimes their zealousness on being respected overrides that serve and protect role.
Speaker CAnd then you get like this overuse of force alienates the public.
Speaker CAnd so abuse of power.
Speaker CYeah, teach people.
Speaker CSo the cops are the bad guys.
Speaker CJust two rules in, in the mind.
Speaker CAnd they just chose to follow the one because you can't obey both.
Speaker CAnd so for salespeople, it's like not.
Speaker CI can go into accounts, you know, companies that are $10 million companies.
Speaker CI can go and I can.
Speaker CI'm a beast.
Speaker CI'm comfortable, I'm engaging and I do everything perfectly and I walk away with a lot of wins.
Speaker CBut my dream is back in Baltimore, we have McCormick.
Speaker CIt's a spice company.
Speaker CIt's like a billion dollar company probably.
Speaker CAnd they're dreaming to go into McCormick.
Speaker CAnd soon as they walk into their lobby, all of a sudden it's a different set of rules.
Speaker CAnd they second guess themselves.
Speaker CThey stumbled over their words and it was something they were dreaming about for a year to get in there and they screw it up.
Speaker CAnd the reason they screwed up is a different set of rules come up and in a minute we'll talk about the three places where people get stuck.
Speaker CWe've already spoken about limiting beliefs, but we'll talk about other things.
Speaker CBut does that make sense that, you know, sometimes it can be amazing in this area of sales with these people, we just need to do the same thing at another area.
Speaker CAnd then all of a sudden we sabotage ourselves and we're like, why?
Speaker CWhy, Lord, make me suffer mindset.
Speaker BI have 100% been there.
Speaker BYou know, actually not in the past few years.
Speaker BThere was a situation where I, you know, I go into residential, any size house.
Speaker BI've overco over the years, overcome the issue of, well, as long as the house is less than, you know, say 250, $300,000, then I'm good.
Speaker BAnd so I work past that.
Speaker BYou put me in any size house.
Speaker BIt could be a $20 million house, it could be $100 million house with 18,000 different units.
Speaker BIt doesn't matter.
Speaker BI'm the same person now.
Speaker BHowever, there was this one situation when we got the tour of the home from the person who actually just keeps the house.
Speaker BHe's showing us all of the Ferraris and the Lamborghinis and telling us about how the shows us this big life size of the owner of the house on the COVID of Forbes magazine, telling us about their pit house in New York and their vineyard in Australia and all these things.
Speaker BAnd instantly I had this moment of self sabotage.
Speaker BOh, I don't know if I'm good enough to sell this one.
Speaker BAnd I was like, because I know a lot of these techniques, I'm working very diligently in my own head.
Speaker BThis whole.
Speaker BDuring this, it was, it was an hour to get a tour of the house before we could even look at what we were there to look at.
Speaker BAnd I think just because the house manager was like, just really proud that he got to take care of it.
Speaker BBut in my head I'm having this struggle of like this is.
Speaker BLet's break it down to the microscopic.
Speaker BThe air conditioner is the same as any other place.
Speaker BThe furniture, the heater is the same as any other place.
Speaker BAll of these, the rest doesn't matter.
Speaker BWhy am I recognized having that struggle?
Speaker BSo hundred percent know exactly what you're talking about.
Speaker CSo I had this.
Speaker CSo the second place people get stuck is something called hot wiring.
Speaker CAnd hot wiring is.
Speaker CI had this gentleman, his name is Brian, he's in the financial advisory world and he hears me speak and says, umar, I need help.
Speaker CI'm starving to death.
Speaker CI should have quit this industry three months ago.
Speaker CI am working with the number one financial guy in the world, practically in the top 0.1%.
Speaker CAnd I thought he was going to hold my hand and guide me and IP's protege.
Speaker CAnd he was like, there's the freaking phone.
Speaker CMake the calls.
Speaker BThousands of dollars.
Speaker CI can't, I can't pick up the phone.
Speaker CIt's just the worst thing in the world.
Speaker CAnd so what we do is we figure out what's happening at an unconscious level?
Speaker CThis is what's happening when the guy picks up the phone at home, hey, John, how are you?
Speaker CThis is Brian.
Speaker CNot a big deal.
Speaker CWhen he looks at the phone in work setting, like, I'm going to make cold calls, calls, that's the trigger.
Speaker CAnd soon as he sees the phone, he gets an inner voice inside his head.
Speaker CDo you have a negative voice inside your head sometimes, Sam, and listeners?
Speaker BOh, absolutely, of course.
Speaker CAnd so he.
Speaker CThe voice says, you're no good at this.
Speaker CAnd cold calling doesn't work anyway, so what's the point?
Speaker CAnd that causes him to make a picture inside his head.
Speaker CAnd the picture is of a CEO, a leader of a company, being super annoyed that somebody's interrupting his day.
Speaker CAnd that makes him feel very, very uncomfortable.
Speaker CThen he looped it from the uncomfortableness.
Speaker CIt made the voice more toxic.
Speaker CIt made the pictures worse and the feeling worse.
Speaker CAnd after about a few seconds, the last thing he wants to do is pick up that phone.
Speaker CSo we say, okay, the trigger is looking at the phone in a work setting.
Speaker CAnd then you talk to yourself badly.
Speaker CYou make bad pictures, you feel bad, bad.
Speaker CYou keep on doing it until you get a nosebleed.
Speaker CSo then I said, okay, so what we'll do is we need to capture some emotions because emotions are critical.
Speaker CSo I go, brian, tell me about a particular time where you felt a burning desire when you felt curious.
Speaker CTell me about a time you felt really, really curious.
Speaker CGuy says, yeah, when I was about eight years old, my brother and I found the presence of the Christmas presents that my mom hid.
Speaker CI dare not open them because they were wrapped, but I shook them and I smelled them, and I just had to know what was inside.
Speaker CSo we get that curiosity, we make that the first emotion that we capture.
Speaker CThen we go, okay, tell me about a time you were decisive.
Speaker CAnd he thinks about a time it was totally decisive.
Speaker CCaptured the second emotion.
Speaker CAnd then we said, tell me about a time you had a burning desire.
Speaker CHe says, when I graduated from university, I purchased a new car.
Speaker CI had no business buying a new car, but that was a symbol that I had arrived in adulthood, so nothing was going to stop me.
Speaker CHad a burning desire to buy the car.
Speaker CSo we get three emotions, and we installed it inside his mind that when you see the phone in a work setting, there is a pathway that's already developed in your mind.
Speaker CTalk to yourself badly, make bad pictures feel bad.
Speaker CKeep on doing it till you don't touch the phone.
Speaker CNow, second pathway we install, same trigger.
Speaker CLook at the phone.
Speaker CFor an instant, you feel incredibly curious.
Speaker CYou figure out all the things you could do with the phone.
Speaker COne of them not do anything with it.
Speaker CThe second one is you become insanely decisive.
Speaker CSo you pick one of those things that you came up with with curiosity and you pick it.
Speaker CThen you get a burning desire to take action.
Speaker CNothing in the world's going to stop you.
Speaker CAnd then we installed two pathways.
Speaker CThe first one that was pre installed.
Speaker CThe second one is a new one.
Speaker CThe human mind will always go for more pleasure than pain.
Speaker CThe first one's causing pain.
Speaker CAnd then I got a call back from him saying, omar, oh my God.
Speaker CEach time I look at the fricking phone, I want to pick it up and start dialing.
Speaker CAnd so the guy's using the phone comfortably, powerfully, elegantly.
Speaker CAnd then about three years later on LinkedIn is like, hey, Umar, you might know Brian Harner, say, oh my God, three years ago I did that month thing with him.
Speaker CI wonder how well he's doing.
Speaker CAnd so I go on LinkedIn, say, hey Brian, we worked together three years ago.
Speaker CLet's connect, Guy says Umar.
Speaker CThree years ago I was ready to quit this business.
Speaker CThat year, like one of the highest recognitions in that industry is the million dollar roundtable.
Speaker CI joined the million dollar roundtable and I haven't left since.
Speaker BNice.
Speaker CAnd the one thing that was stopping me was the fear of the phone.
Speaker CAnd you helped me overcome that and that is what I do.
Speaker CSo in terms of being elegant on the phone, you know, on a scale of 1 to 10, I'd probably be as an instructor, a really good 6.
Speaker CBut in terms of getting over the fear of picking up the phone, I am a master.
Speaker CThe fear of going in the house and getting people to, to buy what you do, I'd be another solid 6 out of 10.
Speaker CSam's going to be the master.
Speaker CBut overcoming the self doubt, overcoming the all that BS that's happening here, that's my life's mission, is helping people do that and so ask some questions.
Speaker CAnd I want to guide you through a process because I promise to teach something that people could use right away.
Speaker CSo I want to do that before we part company today.
Speaker BAbsolutely.
Speaker BYeah, that's.
Speaker BI just want to kind of emphasize that real quick.
Speaker BYou know, everybody that, so everybody listening, you know, when all my coaching clients, everybody that coaches with me, you know, one of the things that we go through is yes, we absolutely have a very powerful sales system that I've put together, based, and so much of it is based in nlp it's based in how do we subconsciously connect with that client on a level to take that, that moment of rapport that happens for most people usually 30 to 45 minutes into the appointment, and how do we move that forward to the first five to 10 minutes and then imagine what the rest of the visit is like when you're working together to solve a problem versus, you know, the first 40 minutes you're still trying to overcome.
Speaker BHey, I'm not the creepy sales guy.
Speaker BAnd so.
Speaker BAnd so, yes, we go through that system.
Speaker BBut when I'm coaching with people, one of the biggest conversations we have is, yes, we're going to learn this system.
Speaker BBut at the end of the day, the scripting, the checklists, the things we have to look at, a trained monkey can do that.
Speaker BThat is not sales.
Speaker BSales is what happens around the process.
Speaker BWhat are the intangibles that nobody can see?
Speaker BSo, and this is where so many people, so many especially new and intermediate salespeople get stuck as well as, you know, people out.
Speaker BSales managers, maybe.
Speaker BYou were always a.
Speaker BEverybody's listening.
Speaker BYou're an owner, you're a sales manager.
Speaker BYou were the rock star salesperson.
Speaker BYou were the number one in your area.
Speaker BYou dominated and they moved you into the sales manager position.
Speaker BAnd now you're having ever.
Speaker BAll of your team seems to be checking all the boxes.
Speaker BThey can say all the words, they know all the stuff.
Speaker BBut why are the cells not going up?
Speaker BWhy.
Speaker BWhy are things not improving?
Speaker BAnd so that has to do with exactly what we're talking about today is resetting our own belief system and our own thermostat.
Speaker BYou know, I was interviewed not too long ago.
Speaker BThey were like, what makes you a top salesperson?
Speaker BWhat makes you that.
Speaker BThat person that you don't lose a contest if there's a contest.
Speaker BI was like, because I know, I believe that I'm the person to do it.
Speaker BI know that I'm going to win the contest going into it.
Speaker BI don't take no for an answer.
Speaker BIt's that I stay in the batter's box longer.
Speaker BI do the.
Speaker BI just has nothing to do with learning the skills.
Speaker BHas everything to do with believing that my outcome is where I want it to be and visualizing that.
Speaker BAnd so that's exactly what this is about.
Speaker BI'm so excited.
Speaker BI can see you have some because.
Speaker CI think you hit on something really powerful there.
Speaker CYou said, you know, I don't, I don't take no for an answer.
Speaker CAnd more importantly, you don't take no from Yourself as an answer.
Speaker BRight.
Speaker CBecause even with that mindset, you're going to get some doubts coming in.
Speaker CIt's like, hey there, I got this.
Speaker CAnd I think we need to learn to say no to ourselves.
Speaker CAnd that's what the belief's about.
Speaker CSo, Sam, you ready to learn something?
Speaker BSo let's do this.
Speaker BYes.
Speaker CAll right.
Speaker CSo, Sam and dear listeners and viewers, how important is self esteem to how well you do in sales?
Speaker BIt's critical.
Speaker BIt's every critical.
Speaker CRight?
Speaker CYeah.
Speaker CSo right now, dear viewers and listeners and Sam.
Speaker CSo Sam's going to answer on a scale of from 0 to 100 on self esteem, 0 would be, you know, things are not going well.
Speaker C100 is, you can't wait till I shut up so you can go in the bathroom and look in the mirror and go, you're so beautiful.
Speaker CWhat's your level of self esteem on a scale of 1 to 100 right now in this moment?
Speaker B85.
Speaker C85.
Speaker CAnd dear viewers and listeners, write down your number, whatever came up for you.
Speaker CSo, Sam, I'm going to take you on a thought experiment.
Speaker CYou are about to be interviewed by USA Today because they want to talk about, you know, the best sales coaches in the country, but they want to go beyond that.
Speaker CAnd so a friend of yours says, you better prepare for that interview.
Speaker CSo you go in this room that's divided in two with a glass wall, and on one side of the room is a table, a chair, a tablet of paper and a pen.
Speaker CAnd you're sitting there and you start writing your accomplishments all the way back to when you were in kindergarten doing those finger paintings that your parents thought you were a genius and you were so proud.
Speaker CAnd what you did in elementary school and Sunday school and high school and summer jobs and things you did for your family and community and for the homeless, that you start writing down all your accomplishments from as far back as you can remember to what you did this week.
Speaker CAnd as you're writing your accomplishments, the essence of who you are steps out of your body.
Speaker CSome call it higher self, some call it soul.
Speaker CAnd you step out of your body and you go through the glass wall and you stand on the other side of the glass wall watching yourself write your accomplishments on the other side of the glass wall.
Speaker CCan you see yourself doing that, Sam?
Speaker BFor a moment, yes, I can.
Speaker CYeah.
Speaker CAnd then as you're standing there, Sam, I want you to think of someone from your life, someone that loves you very much or values you highly.
Speaker CWhen you have that person that you're thinking of, just put up your finger.
Speaker CSo I know you got that person good.
Speaker CSo imagine they're standing right beside you watching you write your accomplishments on the other side of the room.
Speaker CAnd since your spirit, I want you to step into their body for a moment and see yourself through their loving, caring eyes watching you write your accomplishments and just see how much they love you and care for you.
Speaker CAnd since you're inside their body, you can hear what they think about you, how much they love you, how much they care about you, how much they value you.
Speaker CSo hear all those thoughts.
Speaker CAnd finally, since you're inside their body, just feel the depth of their emotions for you.
Speaker CThe loving, the caring, the valuing.
Speaker CAnd with all those three, you step out of their body, you go through the glass wall and you step back into where you're sitting right now, where you are right now, listening to my voice.
Speaker CWhen you step back into your body, it changes things.
Speaker CWhen you think about your level of self esteem, that number is.
Speaker BOh geez, that number now it's got to be as close to 100 as you can get.
Speaker CYeah.
Speaker CAnd what that does is I could have told you brilliant things about you, Sam, like your successes and how handsome you are.
Speaker CAnd do you know you're made of stars?
Speaker CWe're all made of stars and all that bullshit.
Speaker CThat's nice to hear, but that's just, you know, as soon as you hit the first speed bump, that goes away.
Speaker CWhat I showed you is a process that's intrinsic, that if you have kids, teach it to them.
Speaker CIf you don't have kids, go to a park and teach to a kid there, you might get arrested.
Speaker CBut that's okay.
Speaker CIt's for the greater good.
Speaker CBut before you go into the best sales job you're about to do, just doing this exercise in the car before you walk into a house is going to change things dramatically.
Speaker CSo that's the power of nlp.
Speaker CAnd what I've done in my career is go, this is nlp and I've gone on a journey.
Speaker CI also became a really kick ass, amazing hypnotist.
Speaker CTo understand the human mind.
Speaker CI've gone into the realms of the energetics of what human beings are, exploration of the soul, exploration in art.
Speaker CAnd just condensed all of that to make NLP bigger, to make it simpler, to use more powerful, to create transformation.
Speaker CAnd that's my life's mission, is how to help people break through the barriers.
Speaker CThey become awesomer.
Speaker CThanks for having me on the show today.
Speaker CI really, really.
Speaker BOh my gosh, this has been fantastic.
Speaker BI love it.
Speaker BSo I hope everyone has gotten some, got some valuable lessons, say things you can implement immediately.
Speaker BAnd that exercise, that's powerful.
Speaker BI tell you from sitting here doing it, man, it's taken me and we talk about this a lot in the podcast is, you know, if all you need is just seconds of complete, absolute confidence and bravery and you can do anything.
Speaker BSo how even on a bad day, because on a good day, you know, you're going to appointments and you're doing sales.
Speaker BWe know the best time to make a sales right after we made a sale because we're already in that energy.
Speaker BWe're in what's called that peak state.
Speaker BBut how do you get there on the bad days or right after you know, something did not go your way or you're just not feeling 100%.
Speaker BThis exercise we just went through, we'll do that, man.
Speaker BI'll tell you what, I know that 100% I can pick up the phone right now.
Speaker BI can't wait to do this podcast so I can pick up the phone and start dialing for dollars.
Speaker BStart making cold calls because my confidence level is there.
Speaker BSo that is how when you are out in the field, do this, sit in your car, do that visualization, get to that place where your confidence is, you know, 95, 100, whatever, you know your top confidence level.
Speaker BThen walk in the door, see how things change for you.
Speaker BBecause people buy people they don't necessarily such a firm believer that in the first five minutes your client has decided if they're buying from you or not.
Speaker BThe rest of the appointment is up to you to continue that relationship or to talk yourself out of it.
Speaker CSo I was just bringing this up.
Speaker CI'm not sure if you can see it.
Speaker CThis is an app coming out.
Speaker CIt's on web, but it's coming out on Apple and Android really soon.
Speaker CAnd what it does is this is that I'm going to go to sales mindset and I'll and there's a track that called handling objections is 8 minutes 31 second and it's meaning you had taken you through an NLP process.
Speaker CSo before you get on the phone and dial, you just become a ninja and handling objections, you get the right mindset for it or you go it's called Mindset Boosters.
Speaker CI'll send you a link to it.
Speaker CAnd so it's available on the web but soon to be on your phone through the App Store.
Speaker CAnd what it does is the rebound track I'm so proud of because some salespeople going to do that really Big sale that the VP of sales is counting on it, the spouse is counting on it, they're counting on it.
Speaker CAnd just customers sometimes they say nah, I decided not to do it.
Speaker CAnd it can be crushing, right?
Speaker CAnd it can bum you out for an afternoon or a week or a month or a quarter or a year or a lifetime that you listen to a track for 7 minutes 30 seconds and it gets you to get overcome the defeat and feel unstoppable.
Speaker CSo you're back on the hunt again immediately.
Speaker CSo this app is designed for salespeople to basically get the help they need exactly when they need it.
Speaker CAnd so it's not a meditation app like I feel dressed.
Speaker CIt is like screw that.
Speaker CIt's like how do we get you in the right mindset to be a kick ass amazing salesperson no matter what?
Speaker BLove it.
Speaker CSo I'm going to send you a link to this so report back how you love it.
Speaker CI'll do it after we finish this thing definitely.
Speaker BAnd everybody listening, I'll make sure that that link is in the accompanying blog that will be be with this, the transcription for this.
Speaker BSo I know that you, we talked earlier and of course you have three books that you've written so far and you mentioned you have a fourth one coming out soon.
Speaker BWhy don't you take a second and just kind of give us some, some highlights of what that's going to be about and then also tell us how our listeners can get in touch with you.
Speaker BHow can they find out more about Umar and how to get in touch with you for coaching if they decide they want to.
Speaker BAnd I highly recommend this everybody.
Speaker BI can teach you the skills, I can teach you the system.
Speaker BBut belief system is everything and this is the person to go to to get connected with the belief system and how to overcome those things that keep us from being the top performers.
Speaker CSo the first the new book is going to be working title right now is 10 ways to overcome the fear of rejection and since show you 10 kick ass amazing powerful ways just like that self esteem exercise to just be rejection intolerant.
Speaker CBasically you will not feel rejection.
Speaker CYou just go do what you need to do in a loving, powerful, amazing way.
Speaker CSo I'm really, I'm going to be proud of that book hasn't written yet but we're going to start writing that really soon.
Speaker CSo the ways to get ahold of me go to the website Nolimits with AN S selling.com and it's the center hub for everything.
Speaker CYou'll find out about the app the programs and I work really, really well with other coaches because like I said on if you want sales training, I'm a six out of 10.
Speaker CSo you don't want me helping you do that.
Speaker CYou want to be frickin unstoppable.
Speaker CI'd be best in the world, like the top 10%.
Speaker CSo that's why Sam is going to give you the mechanics, is going to give you the know how the expertise in your industry.
Speaker CYou need that.
Speaker CThere's three components to bringing freaking amazing.
Speaker COne is you need the right strategy to be successful.
Speaker CSam's going to help you with that.
Speaker CTwo, you need the right sales skills.
Speaker CSam's going to help you with that.
Speaker CAnd the third part is mindset.
Speaker CThat's where I come in.
Speaker COne month engagement, we're going to get you unstuck so you become unstoppable.
Speaker CThat way you can take all the information Sam's giving you and use it in the way that he wants you to use it.
Speaker CSo once again, nolimitselling.com this is my mission in life.
Speaker CSam, thank you very much for a great interview and I'm looking forward to our next.
Speaker CI'm going to have you on my podcast really soon and we'll continue to love and this time we'll focus on what you do exceptionally well.
Speaker BFantastic man.
Speaker BI so appreciate it everybody.
Speaker BThanks for listening today.
Speaker BThis has been a just awesome interview.
Speaker BI'm so happy that I was able to connect with Umar here.
Speaker BAnd gosh, everybody, if you didn't get some value from here, go back and listen because some of the things that we talked about, I'm, I'm actually still sitting here imagining ways to work them into the system because the, you know, the psychology of selling, how brains work, that's really sales is a transfer of enthusiasm.
Speaker BIt's understanding.
Speaker BYou know, 50% is understanding why people want to buy.
Speaker BThe other half is understanding what's keeping them from buying and being the person.
Speaker BAnd just over and over and over in the podcast you've heard me say work to become that person worth buying from and stop saying smart things.
Speaker CYou have to keep on going to get shit to write it down.
Speaker CSomeone to get a pen.
Speaker BI love it.
Speaker BThat's it.
Speaker BSo everybody's heard me say over and over work to become that person worth buying from.
Speaker BAnd as your personal growth grows and your, your own level increases, the level of person that buys from you also increases to accompany need that but at the same time, when you know that you're the expert in your field, when you know that you're that on the scale of 1 to 10, you're functioning in 100.
Speaker BIt doesn't matter who the person is.
Speaker BThere's no limits on.
Speaker BYou can sell to.
Speaker BHere's a great example, too.
Speaker BI was in.
Speaker BIn Austin not too long ago, go into a home.
Speaker BOf course, I didn't really know who this person was to start with, but turns out this was, you know, quarterback for the Kansas City Chiefs and local hometown hero.
Speaker BAnd you know, when we're talking, when the section of conversation when I realized who this person was, the wall of trophies, all of those kind of things, I had that moment of like, wow, I've a little bit of tiny, little bit starstruck.
Speaker BThis person's clearly at a different level in some cases.
Speaker BBut what happened is the second we came back to why I was there, I literally had a moment of like, had the conversation with him of like, thank you for sharing about your life and every.
Speaker BAll your accomplishments.
Speaker BI.
Speaker BThat's awesome.
Speaker BI really appreciate what you do, you know, thanks for being a great role model.
Speaker BNow it's my time.
Speaker BLet's talk about what we're here.
Speaker BAnd this is my field.
Speaker BAnd so basically.
Speaker BYeah, exactly.
Speaker BIt was like, okay.
Speaker BAnd so it was really fun to see that that transition of power.
Speaker BNot power.
Speaker BPower is actually a good word for that.
Speaker BThat transition of influence went that scale swan back over to, okay, I'm the expert here.
Speaker BI know about air conditioning and heating systems and H vac, you know, about throwing a football.
Speaker BAnd so.
Speaker BAnd not to, you know, not one is not better than the other, but to have that transition.
Speaker BSo absolutely.
Speaker CAnd that's.
Speaker CThat's crucial.
Speaker CAnd I like this quote that I probably made up, but it's basically what you said.
Speaker CWe're all a dumb at something.
Speaker BAbsolutely.
Speaker CFootball.
Speaker CThat would be me really bad at that.
Speaker BYeah.
Speaker BIt's not my thing.
Speaker BBut how we can connect with people that are experts in their field.
Speaker BIt doesn't matter who they are.
Speaker BYou know, I 100% could walk in and would have no problem selling an air conditioner or two or any.
Speaker BAnything else.
Speaker BBecause it's about listening.
Speaker BIt's about asking the right questions.
Speaker BIt could be Elon Musk.
Speaker BIt could be Warren Buffett.
Speaker BIt could be anybody in the world knowing that I'm the expert in what I do.
Speaker BThey're the expert in what they do.
Speaker BAnd so to meet and have a great conversation surrounding that.
Speaker BNot getting stuck in our head of that imposter syndrome.
Speaker BSo I feel like I'm just rambling at this point.
Speaker BSo let's wrap this up.
Speaker BThank you so much for being on the podcast.
Speaker BClearly I've got a lot.
Speaker BMy gears in my head are rolling so brain dumping a little bit of that.
Speaker BThis will, this will inspire a lot of podcasts everybody.
Speaker BSo brilliant.
Speaker CThank you so much for having me on the show.
Speaker BYep, absolutely.
Speaker BWe will be in touch soon and for everybody else out there go to close it now.net you will be able to find the link to this podcast.
Speaker BAlso you'll be able to all of Umar's contacts, his website, his podcast links to to every his link tree will be on the on CloseItNow.net or go just go straight to NoLimits Selling.com and you can get in touch with him there.
Speaker BThanks for being a guest on my on the podcast my friend.
Speaker BI will talk to you soon.
Speaker BHave a great day everybody.
Speaker BGo out there, save the world one heat stroke at a time.
Speaker AThanks for listening to Close it now with Sam Wakefield.
Speaker ASubscribe to the podcast now so you're first to hear new episodes jam packed with actionable tools and tips to make you the top H vac professional in your market.
Speaker AIf you have friends and colleagues who would like this show, share it with them and send them to our Facebook community for more in depth discussion about the challenges we all face and how to overcome them on the Close it now podcast.