Hi, I'm Paul Comfort.
Speaker:This is Transit Unplugged, the world's leading transit executive podcast.
Speaker:Today, I'm excited to have with us as our guest, Ryan Coholan.
Speaker:He is the Chief Operating Officer of MBTA, the Massachusetts Bay
Speaker:Transportation Authority in Boston.
Speaker:Ryan brings three decades of transportation experience to the
Speaker:role of Chief Operating Officer.
Speaker:In this position, which he has held now for one year, he is responsible for
Speaker:the safe and efficient daily operation of all MBTA modes of transportation.
Speaker:The subway, commuter rail, bus, ferry, and paratransit, and more.
Speaker:It's the fifth largest transit system in America.
Speaker:Previously, Ryan served as the MBTA's Chief Railroad Officer.
Speaker:Directing, planning, and supervising this large commuter
Speaker:rail system for nearly 10 years.
Speaker:On today's episode, we dive into some great new, achievements that
Speaker:they're accomplishing there, including removing speed restrictions on their
Speaker:heavy rail and light rail systems.
Speaker:A great job they're doing there.
Speaker:We'll dig into that.
Speaker:Also moving to contactless fares, chatbot, the first labor agreements
Speaker:with all their unions in 15 years.
Speaker:We talk about their ferry service and the expansion of commuter rail to include,
Speaker:battery electric trains coming there in cooperation with Keolis, their contractor.
Speaker:So much.
Speaker:But we start off with the fact of how Ryan got to work today.
Speaker:You're not going to believe it.
Speaker:Take a listen.
Speaker:So Ryan, how'd you get to work today?
Speaker:So, I took a train in from from Kingston, Massachusetts right into Boston.
Speaker:And, I'm very proud of the fact that I do so.
Speaker:I drove my train in this morning.
Speaker:You drove your train to work.
Speaker:Absolutely
Speaker:I don't know many other COOs across transportation that still maintain
Speaker:their locomotive engineer's license.
Speaker:. And you know, that, that forces me to stay in touch with what's, what
Speaker:the pulse is, what's really going on.
Speaker:And then when I get to my desk and I think back to some maybe some
Speaker:vegetation near an interlocking that made a signal a little tough to see.
Speaker:When I pick up the phone and say, hey, this needs to be dealt with you know,
Speaker:the engineering folks typically react.
Speaker:Ryan, thanks for being on the show, my friend.
Speaker:Thanks so much, Paul.
Speaker:Great to be here.
Speaker:Yeah, I love talking to COOs, man.
Speaker:You guys, you're the ones that make this show run every day, man.
Speaker:I often say I'm the person behind the curtain that sort of makes
Speaker:the show come together, right?
Speaker:That's great.
Speaker:Yeah, let's start off talking about, you know, MBTA some itself and,
Speaker:and then we'll get into your role.
Speaker:Kind of talk to us about the agency because one of the unique things
Speaker:about MBTA is that you have more modes, I think, than almost any other
Speaker:major transit system in the country.
Speaker:Yeah, I mean, I think a lot of it has to do geographically
Speaker:just where we're located, right?
Speaker:We're bordered by water.
Speaker:so the MBTA operates light rail, heavy rail, commuter rail,
Speaker:paratransit, bus operations, of course, and water transportation.
Speaker:you know, which is somewhat unique, but given the location, you know, I think
Speaker:we're really proud of how, how water transportation can impact a region.
Speaker:You know, and I think that right now, if you want to look at the
Speaker:mode that has the most attractive future, right, the most interesting
Speaker:future, let's see where it can go.
Speaker:I think water transportation is certainly that.
Speaker:I can't build more rail lines, we can't build more highways, right, but the water,
Speaker:it's there, and it's available, it's accessible, and really where Boston is
Speaker:situated, I think that there's a lot of, a lot of cities that we can connect with.
Speaker:Yeah, so tell me about, that's amazing, and I want to dive into
Speaker:all that in a minute, but I think it's also important for people to
Speaker:understand the structure of the agency.
Speaker:there's an old saying, if you've seen one transit system, you've seen one
Speaker:transit system, because every agency is so different based on its history, MBTA
Speaker:is an actual state agency, it's not like a standalone authority, maybe like WMATA or
Speaker:SEPTA, where I'm at today in Philadelphia.
Speaker:So, tell us about the structure of MBTA, how it works as a state agency.
Speaker:Sure, so the MBTA rolls up into the greater Massachusetts
Speaker:Department of Transportation, right?
Speaker:Of course, MassDOT oversees highways, aeronautics, they have their own
Speaker:rail and transit division, all of the, the regional transportation
Speaker:authorities, local bus operations.
Speaker:So that's all rolled into the, the MassDOT.
Speaker:MBTA stands alone as sort of its own.
Speaker:It's own agency within a much bigger agency, right?
Speaker:You know, we have our own, board of directors, in the, but there's also a
Speaker:joint MassDOT board of directors as well.
Speaker:you know, so we, we touch a lot of parts of state government.
Speaker:there's a lot of, a lot of dedicated passive communication both ways up
Speaker:and down through state government.
Speaker:and look, state government can be cumbersome.
Speaker:We've all, we've all lived that world of boy is this challenging to figure out.
Speaker:I think from where the MBTA sits It gives us great access to really what
Speaker:are the hot topics, what's the overall situation of the Commonwealth, right?
Speaker:It allows us, and I think that, I mean, look, Paul, obviously,
Speaker:you come from transportation.
Speaker:Public transportation is a world that we can get so rabbit holed,
Speaker:we get focused on our bubble.
Speaker:Yeah.
Speaker:The structure we have here, it forces us to hear what's going on across
Speaker:the Commonwealth of Massachusetts.
Speaker:So if, if we can be part of a discussion, let's say with any
Speaker:economic development, group, you know, local governments, we have that.
Speaker:That insight based on where we sit within the State Government.
Speaker:So I think it's very helpful.
Speaker:when I was at the Maryland Transit Administration, it
Speaker:was similarly structured.
Speaker:We rolled up to the State Department of Transportation.
Speaker:And while America, really a lot of the agencies our standalone
Speaker:authorities completely kind of quasi-governmental agencies.
Speaker:There are a number on the East coast, the Northeast coast, like
Speaker:NJT, CT Transit in Connecticut, MBTA, Maryland, us and even, in Delaware.
Speaker:John Sisson my friend that runs Delaware Transit, these are state agencies, and
Speaker:so they have a whole different portfolio.
Speaker:And what you mentioned, I think the inner modality of an agency
Speaker:like MBTA, like when I was at MTA.
Speaker:We got a lot of our funding from the Maryland Transportation Trust Fund,
Speaker:which received its funds from Motor Vehicle Administration, you know, from
Speaker:all these things that we had, and I had a light rail system that went to the
Speaker:airport, so Ricky, the guy who ran BWI Airport, you know, he's like, Paul, it's
Speaker:critical you keep that running to the airport because I need my employees.
Speaker:There's all this intermodality, this interconnection that I think being a
Speaker:state agency gives you, like you said, those connections that are important.
Speaker:Absolutely.
Speaker:You know, the level of insight, you know, we have a close
Speaker:relationship with, Massport.
Speaker:Oh yeah, where Rich Davey just went.
Speaker:Right?
Speaker:Welcome back to Boston, Rich.
Speaker:Yeah.
Speaker:You know, but those are the connections that are important, right?
Speaker:We all, we all exist.
Speaker:You know, for one reason, that's to move people.
Speaker:It's to connect people.
Speaker:So, those walls not being in existence at that state top level allows us to just
Speaker:communicate openly, freely, and solve the problem of how to best move people.
Speaker:So let's talk about your role there, Chief Operating Officer.
Speaker:what's your day to day responsibilities?
Speaker:Sure, so, in my role, I'm responsible for the operation of all the
Speaker:modes that we operate, right?
Speaker:I talked about light rail, heavy rail, commuter rail, bus operations, paratransit
Speaker:operations, water operations, but also all of the, all of the other, Departments
Speaker:that make all of that happen, so maintenance of way, vehicle maintenance,
Speaker:our operations control center, operations training, right, a big component of it.
Speaker:So all of those other, other, other parts all roll up into my office, you
Speaker:know, it's, it's, it's a lot, it's a lot, and it's, it's the type of job.
Speaker:That, you know, the days are early, they start early, they start
Speaker:unpredictably early sometimes.
Speaker:you know, and some days you're home and some days you're tied up, but, you
Speaker:know, it's, I think it's that, it's that controlled chaos that we all appreciate
Speaker:in public transportation, right?
Speaker:There's no, no two days are ever the same.
Speaker:And I think that that's, that's what draws me.
Speaker:You've been there a while at the agency, but your CEO is rather newer, Mr.
Speaker:Eng, Phil Eng.
Speaker:And he's really getting a great reputation, by the way, in the
Speaker:industry as a guy, a can do guy that's getting stuff done there.
Speaker:Must be great to work with a visionary like that.
Speaker:let's talk really, really honest here.
Speaker:I think, I think that Phil Eng is the reason why I, I decided
Speaker:this role would work for me.
Speaker:You know, knowing what I know about, about Phil, even prior to him coming to the
Speaker:MBTA, and in my previous role as Chief Railroad Officer, when I worked for Phil,
Speaker:when he came to the MBTA, quickly realize that this is a, this is an opportunity
Speaker:for the MBTA to reach that turning point and to write the next chapter.
Speaker:The next chapter is going to look really different.
Speaker:and it's exciting when you're, when you're in this business to have that perception
Speaker:that wait a minute, like we can fix this.
Speaker:when you can see the light at the end of the tunnel, you can see what's
Speaker:possible, you make the jump, and I'm so grateful I did, and I think
Speaker:it's evident, based on the level of leadership at the very top here at
Speaker:the MBTA, the direction we're headed.
Speaker:Yeah, it's great.
Speaker:We're, in a minute, we're going to, we're going to unpack some of the
Speaker:great new things you've got going on there, which I think are awesome, but
Speaker:one more kind of big picture question.
Speaker:How are you all doing financially?
Speaker:A lot of transit agencies, when the COVID money ran out, you know, they're having
Speaker:trouble, they call it the fistful cliff, but what's happening there at MBTA?
Speaker:Well, I think like so many agencies, right, we have to be creative.
Speaker:We have to sometimes leave past practice and maybe that past practice was, you
Speaker:know, heavy reliance on third parties, outside consultants, and sometimes you
Speaker:can, as an agency, it's easy to get comfortable with that level of third party
Speaker:support, depending on where you come from in this business, maybe you, you say,
Speaker:yeah, it's cheap, cheaper to contract out, because when they're done, they're done.
Speaker:I, I think my experience of that is sometimes it's easier to control what
Speaker:you can't control directly using internal forces, internal folks, and, and really,
Speaker:it's never made sense to me to have some brilliant people who are, you know,
Speaker:stamped engineers hiring a consultant to bring a stamped engineer in, right?
Speaker:This just doesn't make sense to me.
Speaker:so every agency right now has to think outside the box.
Speaker:Get non traditional as far as how to control spends, because at the same
Speaker:time, right, and this is where there's always a, always a healthy conflict.
Speaker:We have to continue to get ridership back on the system, and not just
Speaker:here in Boston, every agency, right?
Speaker:and that's tough to do without spending money, right?
Speaker:The adage, you have to spend money to make money.
Speaker:I look at it as we have to invest, and investing is not always financial.
Speaker:And I think we'll talk more about how we've been investing in
Speaker:Boston really through partnerships and regaining the trust.
Speaker:And I think that once you demonstrate, on a city level, a state government
Speaker:level, that we can handle it.
Speaker:We're up to the task of fixing this.
Speaker:We're up to the challenge of bringing new ridership into the system.
Speaker:I think that's when the people that feed financial resources into
Speaker:an agency, once they realize that you're going to do what's best for
Speaker:every dollar, and you're spending it wisely, and you're delivering results.
Speaker:That sets every agency up for success in getting more funding.
Speaker:You have to demonstrate that you can do good with the dollar, right?
Speaker:And actually show a return.
Speaker:That's what we're doing here in Boston now.
Speaker:And I'll tell you, it makes the conversations about, everyone talks
Speaker:about the fiscal cliff, right?
Speaker:But when you're delivering results and making the improvements like
Speaker:we're making here in Boston, those conversations come a little easier.
Speaker:Yeah.
Speaker:Ryan, as COO of the operation there, you oversee a lot of things.
Speaker:I know what it's like, you know, having run an agency and having my right
Speaker:hand guy, John Duncan, as my chief operating officer, somebody I could
Speaker:really trust to really get things done, but you've got your eye on the ball,
Speaker:I think, and the ball is the customer.
Speaker:And you're working to regain their trust.
Speaker:And you've recently done one or two things that I think are fantastic to
Speaker:regain passengers trust in the safety, efficiency, reliability, and world class
Speaker:customer service that MBTA wants to have.
Speaker:One of them is removing speed restrictions on rail, actually
Speaker:making the system more efficient.
Speaker:That's not sexy.
Speaker:It's not, you know, out front, but man, the amount of, track that you've replaced
Speaker:and the amount of, trash along the tracks.
Speaker:Oh, tell us some about that project and what's happening there, man.
Speaker:That was awesome.
Speaker:So, I mean, we, we find ourselves in a situation almost two years ago as
Speaker:an agency where, you know, commuter rail, we were rebuilding back,
Speaker:and, and, ridership wise, service performance wise was one story, and
Speaker:then when you get into the transit system, it was a very different story.
Speaker:And speed restrictions, they all of a sudden, that was a, that was a way of
Speaker:life for so many people who relied on the MBTA, and, you know, look, you have to
Speaker:remember that Lots of people that ride public transportation, some do it because
Speaker:they want to, some do it because it's convenient, some do it because they have
Speaker:to, because they have no other choice.
Speaker:And we need to remember that, you know, we're not just catering to the
Speaker:9 to 5, we're catering to the people.
Speaker:Who, you know, we play such a big part in their life, and it's on us to
Speaker:help folks live their best life, and transportation allows them to do that.
Speaker:So, when, when I stepped into the role of COO under Phil Lang this past
Speaker:September, so we're coming up on a year.
Speaker:Yeah.
Speaker:You know, we had our work cut out for us.
Speaker:I mean, we had speed restrictions on every single line, every direction.
Speaker:I think the, the top, the numbers topped out at 230, speed restrictions
Speaker:across all of the transit lines.
Speaker:you know, roughly, I think it was 27 percent of every transit line had a speed
Speaker:restriction ranging from, you know, 25 miles an hour down to three miles an hour.
Speaker:This is rail.
Speaker:This is all rail, yeah, combination of light rail and heavy rail.
Speaker:Okay.
Speaker:and we, you know, we had our own pandemic as far as speed research, right?
Speaker:you know, trip times were unacceptable.
Speaker:and, you know, we really, we, we had to dig in quickly
Speaker:and we had to develop a plan.
Speaker:And we spent the first, you know, six weeks of this new leadership
Speaker:team, you know, track charts out.
Speaker:you know, whiteboards loaded.
Speaker:How can we cure this?
Speaker:And how can we cure it, but still deliver?
Speaker:Right?
Speaker:Because as I mentioned, you know, we have to help people live their best life.
Speaker:so, we dug in.
Speaker:We had the uncomfortable conversations with, local government, you know,
Speaker:the mayor's office here in Boston.
Speaker:You know, they, they didn't want to hear that we were going to shut down, lines to,
Speaker:to rebuild them and put people on buses.
Speaker:However, you know, they weren't necessarily thrilled
Speaker:with where the system was at.
Speaker:They saw that it wasn't sustainable.
Speaker:Yeah.
Speaker:So, you know, what ended up coming out of a very uncomfortable conversation, I
Speaker:think, was a real partnership, because when you tell the City of Boston, we're
Speaker:going to introduce an additional 140 buses into downtown Boston to keep
Speaker:moving people while we're fixing track.
Speaker:Never something a city wants to hear, right?
Speaker:I mean, you've been through Boston, the streets are not accommodating.
Speaker:Yeah, yeah.
Speaker:But, but nonetheless Built in the
Speaker:1600s and 1700s, yeah.
Speaker:Right, you know?
Speaker:Yeah.
Speaker:But, the first diversion that we set up, we introduced the buses, but we came
Speaker:out of it, and now that 230 counts of speed restrictions, that number of 230,
Speaker:dropped off by 20, 22 speed restrictions.
Speaker:And all of a sudden people said, wait a minute, was that
Speaker:a fluke or was that planned?
Speaker:And, you know, we said, look, great results.
Speaker:We'll be back in two more weeks.
Speaker:We'll show you what's next.
Speaker:And, and we kept telling that story with every diversion.
Speaker:and now today, when we talk about, the MBTA's light and heavy rail services,
Speaker:as far as speed restrictions, you know, went down to, you know, 7 percent
Speaker:of, of track with speed restrictions.
Speaker:Oh, that is awesome, Ryan wow, what a, what a success story.
Speaker:You know, I was just in Vienna, Austria, meeting with their CEO of
Speaker:their transit system there, Wiener Lenien, and they've got a great motto.
Speaker:When they go in and do all these projects, And they have
Speaker:to disrupt traffic and do that.
Speaker:Their motto is, sorry, not sorry.
Speaker:Look, we're sorry we're disrupting your life, but we're not sorry
Speaker:because we're going to make your life so much better when this is done.
Speaker:And you don't have to wait that long.
Speaker:It's not going to be a two year project.
Speaker:You know, it's going to be a shorter.
Speaker:So, I love that because this is the kind of stuff that makes transit
Speaker:long term more attractive to people.
Speaker:Right?
Speaker:Right.
Speaker:And, you know, we, we have, we have a plan that takes us through the end of
Speaker:calendar year 24 to finish that last 7%.
Speaker:Now, and I think, I think, Paul, you, you just said it without saying it,
Speaker:historically, transit agencies, right, we, we run trains, we run buses, right, and I
Speaker:think maintenance windows, weren't always at the forefront, right, the priority
Speaker:was run the trains, run the trains.
Speaker:Yeah, yeah, yeah.
Speaker:You know, in the commuter rail world, the Federal Railroad Administration
Speaker:sets, sets the bare minimums, right, so that part is tough to dispute, but when
Speaker:you, when you have the, the flexibility that you have in the, in the real world.
Speaker:You know, in the rail, rail transit world, sometimes it's easy to
Speaker:forget about what's important.
Speaker:And if you don't have tracks to run on, you're not going to run trains.
Speaker:That's right.
Speaker:So this is really a two phase mission here.
Speaker:Cure the speed restrictions, but we have to evolve as far as how we
Speaker:maintain our infrastructure, right?
Speaker:And that's balanced with the, the desire that I think ultimately, if you ask
Speaker:me in 10 years where the MBTA is going to be, it's going to be service that
Speaker:is close to, if not 24 hours a day.
Speaker:Right.
Speaker:I mean, today we have that period of overnight where that's
Speaker:what we have to maintain track.
Speaker:Yeah.
Speaker:So we, we need to build our experience and our capabilities to maintain
Speaker:our infrastructure during service.
Speaker:Now, maybe it's obviously not during peak service.
Speaker:Yeah.
Speaker:But there are midday opportunities.
Speaker:There are overnight opportunities that will still allow us to maintain
Speaker:our infrastructure, make repairs, keep the track infrastructure at, at
Speaker:the state it needs to be, but that takes investment in your workforce.
Speaker:It takes investment in your, equipment.
Speaker:Right?
Speaker:It's great to say I have a production gang, and commuter rail, I've had,
Speaker:I've had production work gangs for years, whether it's, you know, you
Speaker:set up a tie gang, a rail gang, you go in, you hammer the work out,
Speaker:and you come back 20 years later.
Speaker:you know, that doesn't, I've never seen that really exist in rail transit,
Speaker:but I think that we can find the balance between what has worked well,
Speaker:you know, in the FRA world, but it's, it's really about changing the mindset
Speaker:and remembering the dark days, right?
Speaker:If you live through the dark days, you know what you'd never want to do again.
Speaker:That's right.
Speaker:You know, when I was at MTA in Baltimore, not to keep going back, but
Speaker:you just made me think of something.
Speaker:I had a great chief engineer as my deputy.
Speaker:His name was Suheir Al Khatib.
Speaker:And, we had to do some real maintenance work.
Speaker:And it was either going to be death by a thousand cuts, right?
Speaker:Where it's four hours a night, every night, and then, you
Speaker:know, a few, a cut on weekends.
Speaker:Or we could do two and a half weeks of shutting it down, this
Speaker:route between here and there.
Speaker:And, I think it was, the light rail route, maybe.
Speaker:I can't remember which, which mode it was.
Speaker:And, I said, you know, man, let's just rip the Band Aid off and get it done.
Speaker:it takes so much work to ramp up the workforce, to get them out, to, you know,
Speaker:that you only end up having four hours a day to actually do the work anyway.
Speaker:Just shut it down.
Speaker:We'll do a bus bridge for two and a half weeks.
Speaker:And we told everybody about it.
Speaker:We explained it.
Speaker:And then we did it.
Speaker:We had, you know, we actually used school buses.
Speaker:We had to, because we didn't have enough buses in our fleet to do it, to do the
Speaker:bus bridge, you know, it was summertime.
Speaker:And I'm telling you, Ryan it was one of the best things we ever did.
Speaker:Just get it done.
Speaker:And then it was over, and we didn't have to come back and, you
Speaker:know, death by a thousand nicks.
Speaker:Yep, a thousand paper cuts still.
Speaker:Not much damage, believe me.
Speaker:You know, so it's really rethinking how we operate, how
Speaker:we maintain the infrastructure, and prioritizing maintenance.
Speaker:Yeah, Let me ask you about one or two other quick things where, I could talk
Speaker:to you for an hour, there's so many cool things you're doing there, but I
Speaker:love that you've gone to contactless fares and chatbot customer service.
Speaker:I just had the CEO of Detroit on, smart, Dwight, and he was telling me, Dwight
Speaker:Farrell, he was saying, Paul, I just did two weeks or a week, I forget, over
Speaker:in Paris and London, and I never took my credit card out of my wallet, I just
Speaker:touched my phone everywhere, and I said, I know, why can't we do that in transit?
Speaker:Boom, you're doing it, man.
Speaker:Yeah, I mean, we, we just rolled out our contactless payment, on the, on the, on
Speaker:the buses, as well as, light rail, and, in station turnstiles, and, I'll tell ya,
Speaker:it, talk about stepping into, A whole new world of technology, and I can remember
Speaker:back when, you know, you used a token to ride the system, and look, that was
Speaker:a groundbreaking change to go away from the token, and at the, I think we did
Speaker:it probably at the same time that most agencies did, and we saw a lot of success.
Speaker:But, you know, I always talk about technology and how it affects
Speaker:transportation and transit.
Speaker:you know, we typically cure a technological gap with an influx of
Speaker:funding and then we come back 20 years later when the technology is outdated.
Speaker:you know, we've seen so many advancements in how people pay just going
Speaker:through their daily business, right?
Speaker:How do you pay for your cup of coffee?
Speaker:You know, you tap your phone, you tap your watch, you tap your card,
Speaker:and you move on with your day.
Speaker:Boston?
Speaker:It's a tourist destination, a great city, historic city, so we see
Speaker:a lot of people who maybe aren't familiar with riding transit.
Speaker:And, when you watch them arriving to a station, you know, we have people
Speaker:who are skilled at picking up on that sort of deer in headlights look of,
Speaker:I'm in the station, now what do I do?
Speaker:Alright, we've all seen this.
Speaker:So, by offering a contactless payment, again, you use your, you
Speaker:tapped your credit card to buy your coffee this morning, you can ride
Speaker:this system by doing the same thing.
Speaker:And you can do your phone there too, right?
Speaker:You can tap your phone, your spot watch.
Speaker:Your credit card, it's quick, I was part of the, the beta testing group, you know,
Speaker:that, that, from the time you tap your card to the time the gate opens, you know,
Speaker:it's a split second, it's a blink of the eye, and so we've equipped, you know, the
Speaker:stations, but also on board the vehicles themselves, so the buses, our green line
Speaker:and our MATAPAN high speed line on the light rail side, All those vehicles are
Speaker:equipped on board, because we have a lot of open stations, but when you, when
Speaker:you board the vehicle, same thing, tap your phone, tap your card, it's instant.
Speaker:Yeah, and now you've got a chat bot, right?
Speaker:So that if people have any questions, they, they don't have to wait to
Speaker:talk to a person, they can talk to a chat bot on your line, online?
Speaker:Exactly.
Speaker:I think, you know, this is, this is an area where, you know, AI plays a role.
Speaker:And when you roll out new technology, right, you quickly learn what
Speaker:the most common questions are.
Speaker:you know, and I think that every transportation system, we cater
Speaker:to, all, all types of people.
Speaker:People who are very up to par with technology.
Speaker:And we also have people who, if they could still pay with a token, they would.
Speaker:Right?
Speaker:Because people are creatures of habit.
Speaker:and I think that AI chatbots Fill a void there.
Speaker:You know, you don't get lost in a 20 minute hold time to ask
Speaker:the same question that someone else has asked 15 times, right?
Speaker:So having that feature available gives immediate resolution
Speaker:to a question or a concern.
Speaker:Yeah.
Speaker:You know, it's something that I think, I think, You know, everyone's afraid
Speaker:of AI in transportation, I think, but there, there is a role for it.
Speaker:That's right, yeah.
Speaker:How we can best use it to serve our passengers.
Speaker:Two other quick areas, I wanted to just, you know, ping you on real quickly.
Speaker:One is to congratulate you.
Speaker:I understand you recently got, your labor agreements in place with all your
Speaker:unions, on time or whatever, for the first time in like 15 years or something?
Speaker:I read an article about that.
Speaker:Yeah, yeah, so every, every MBTA, union that we work with in, You know, I think
Speaker:that our union relationships right now, as exemplified by the fact that we have,
Speaker:you know, signed agreements with all of our MBTA unions, those relationships,
Speaker:not only are they crucial to our joint success, because it's, it's not, it's
Speaker:not me or Phil that makes it happen.
Speaker:It's, it's our employees, right?
Speaker:It really is.
Speaker:So, I think that, we are at a good place, but I Every day, remind myself
Speaker:that we cannot let this fall into the foreground as we tackle the next issue.
Speaker:We need to remember where we're at now and learn from our day
Speaker:to day and our week to week.
Speaker:And as we rebuild the MBTA and as we rebuild how we operate, we need to
Speaker:keep in mind, because those contracts, alright, they're going to come back up.
Speaker:and the needs of the workforce are going to change, the needs of
Speaker:the agency are going to change.
Speaker:And really, in between, we have a very healthy dialogue with union leadership,
Speaker:because we are in, in this together.
Speaker:We really are.
Speaker:I, I remind, folks all the time.
Speaker:I could disappear tomorrow, it's not going to change how someone's commute was.
Speaker:so it's that open dialogue and that honesty between
Speaker:management, labor, and the unions.
Speaker:it all plays a big role, but, it's something we're really proud of, you know,
Speaker:to have all contract agreements signed.
Speaker:you know, it's, it's great.
Speaker:I think it's what's best for the employees and, therefore, the ridership, you know.
Speaker:That's great.
Speaker:last main point, and congratulations on that again, that's so important, is
Speaker:I wanted to talk about commuter rail.
Speaker:You all have one of the biggest, is it the biggest commuter
Speaker:rail system in the country?
Speaker:So, it's not the biggest, but I will say this Paul, we saw the largest
Speaker:resurgence and return to ridership following a world of COVID 19.
Speaker:We operate just about 500 track miles of commuter rail, 14 lines.
Speaker:We have two new lines coming online very early in 2025 with a South
Speaker:Coast Rail project, which will bring New Bedford and Fall River,
Speaker:two big South Coast Massachusetts.
Speaker:My mom used to live in Fall River, Massachusetts.
Speaker:Yeah.
Speaker:Oh, there you go.
Speaker:Yeah.
Speaker:and do you contract that out?
Speaker:You work with Keolis on that, right?
Speaker:Yeah.
Speaker:We do, we do.
Speaker:So we contract that out to Keolis Commuter Services, they work under our
Speaker:Railroad Operations Division, which rolls up into my office, so they, they
Speaker:are responsible for the operation and maintenance of the service system and
Speaker:infrastructure as well.
Speaker:Yeah, I know David Scori pretty well, the head of Keolis.
Speaker:He's a great guy.
Speaker:I think they have a great team, Keolis.
Speaker:I've actually visited some of their operations around the world and been
Speaker:very impressed with their operating of rail service around the world.
Speaker:Do you have anything new happening with commuter rail?
Speaker:Well, I think one thing we're really excited about is, just, just last
Speaker:week, we, agreed, at a, our last board meeting, to partner with Keolis to
Speaker:electrify, one of our commuter rail lines, and that's the Fairmont line.
Speaker:That's a big, that's a big move, man.
Speaker:So that's a huge step.
Speaker:Electrification of commuter rail has been a topic here in Boston
Speaker:for years and years and years.
Speaker:And it really gained momentum when Amtrak electrified from New Haven to Boston.
Speaker:You know, but for, you know, a couple of decades, we kept,
Speaker:kept running under the wire.
Speaker:Conventional diesel push-pull and when I, when I was in my previous role, You
Speaker:know, I was really starting to look at how can we crack that egg, right?
Speaker:There is infrastructure that's there, it's available, and no matter what the
Speaker:outcome, I would love to try it, right?
Speaker:What would that look like from a commuter rail operation?
Speaker:And, and look, I mean, there are obviously so many pros to electrification.
Speaker:But now, putting my operations hat on, there is risk, right?
Speaker:And I'm gonna talk about some of the weather that we see here in this region.
Speaker:Oh, right.
Speaker:Right?
Speaker:Cause you get a tree that falls in the wrong place and it takes your
Speaker:wire down, you're dead in the water.
Speaker:Versus a diesel locomotive, I make sure the tank's full of fuel.
Speaker:And away I go.
Speaker:you know, so for me, it's always been, let's, let's try it.
Speaker:Let's see what happens.
Speaker:And to realize the benefit of electric traction, you know, Amtrak sees
Speaker:that 40, 50 miles between stations.
Speaker:Commuter rail, you know, we're stopping every 4 to 6, 8 miles.
Speaker:you know, so I was really curious to see what it, what it materialized into.
Speaker:you know, And, you know, in this role, obviously now, you know,
Speaker:we were able to get proposals in to see what would this look like.
Speaker:And really, Paul, I'm so excited to not only try it, to demonstrate it, but look
Speaker:at the technology that's out there now.
Speaker:Five years ago, some of the technology didn't exist.
Speaker:you know, we're looking at battery electric multiple unit
Speaker:vehicles on the Fairmont line.
Speaker:and that puts us in a good spot to number one.
Speaker:Save on infrastructure, right?
Speaker:It's very expensive, as you know, to electrify any rail corridor.
Speaker:Yeah, yeah.
Speaker:Continuous catenary is very expensive.
Speaker:Yeah.
Speaker:you know, but, but, non continuous catenary with a, with a BEMU type
Speaker:vehicle That will be the proving ground for how that type of technology
Speaker:can fit into the rest of the
Speaker:system.
Speaker:So
Speaker:that, so explain that a little bit for people, how that works, because
Speaker:I think that's very important.
Speaker:This is, this is how it's going to work.
Speaker:Yep, so, so right now, when a train leaves Boston South Station to go down the
Speaker:Famont line, it's under overhead catenary for the first mile or so of its trip.
Speaker:And that's, that's so people
Speaker:that don't know that there's a, Tell them what that means.
Speaker:So there's, there's a pantograph mounted on top of the vehicle, which
Speaker:goes up and rides on a contact wire.
Speaker:And that contact wire, you know, in our case, transmits, 25 kVA
Speaker:of electricity into the vehicle.
Speaker:and what a battery electric multiple unit vehicle would do is it uses that
Speaker:electricity, to move the vehicle, but it also charges a bank of batteries.
Speaker:Right.
Speaker:So now, when the wire, is gonna end, I can lower my pantograph and
Speaker:actually operate the train using that stored power out of the batteries.
Speaker:And how long can you run on
Speaker:that,
Speaker:do you think?
Speaker:On
Speaker:that stored power?
Speaker:So, the, the, the OEMs are giving us a lot of data and a lot of numbers.
Speaker:the Fairmont line, we expect to, uh, install some sections of catenary,
Speaker:particularly near stations, right?
Speaker:Yeah, that makes sense.
Speaker:Use the bulk of your electricity to start.
Speaker:Yeah.
Speaker:Right?
Speaker:Yeah.
Speaker:Yeah.
Speaker:Yeah.
Speaker:You know, but from, from that very controlled pilot program.
Speaker:we will quickly see if this is a solution that we can deploy across
Speaker:the entire commuter rail system.
Speaker:And for example, a lot of our lines branch off of the Northeast Corridor, again,
Speaker:where the infrastructure is already there.
Speaker:I can have a pantograph up between Boston and Canton Junction, where
Speaker:our Stoughton branch peels off.
Speaker:If that, if those batteries are charging on that whole ride, and I can make it from
Speaker:Canton Junction to Stoughton and back, without depleting batteries, I mean, I
Speaker:have now electrified a corridor without having to hang a single foot of wire.
Speaker:Right?
Speaker:And that's amazing.
Speaker:That's golden, brother.
Speaker:So, we are very excited to, to get this project rolling
Speaker:and see what we can deliver.
Speaker:Well, what a great way to wrap up our conversation, Ryan.
Speaker:I mean, there's so much more we could talk about, but, it just shows you the
Speaker:kind of, you know, forward thinking that you guys are doing there at MBTA.
Speaker:Wrap us up with kind of your overall vision of where you're going.
Speaker:Sure.
Speaker:Paul, we are a new MBTA.
Speaker:We have a new way of doing business, and we are bringing really the top
Speaker:of industry experience to the table, to lead this agency into the future.
Speaker:And by that, it's not just You know, battery electric multiple units.
Speaker:It's back to the basics of, of using common sense
Speaker:approaches based on experience.
Speaker:You know, if, if I was to count the years of experience at the top of the MBTA
Speaker:now in actual rail transportation, you know, I'm hitting triple digits easily.
Speaker:Wow.
Speaker:That's great.
Speaker:But I think, but I think that's where we need to be.
Speaker:Yeah.
Speaker:That's going to drive the future and make sure that, that we cater to our number one
Speaker:mission, which is we exist to move people.
Speaker:And we need to do it safely, every mile has to be safe, and we need to continue to
Speaker:rebuild that trust, with the public, with our stakeholders, with our communities,
Speaker:and really show them what we are made of and what we can accomplish together.
Speaker:Beautifully said.
Speaker:Thank you for listening to this week's episode of Transit Unplugged.
Speaker:We'd like to thank our guest Ryan Coholan COO of the MBTA
Speaker:for being on the show this week.
Speaker:Hi, I'm Tris Hussey, editor of the podcast.
Speaker:And coming up next week on the show, we have our second episode
Speaker:sponsored by Uber Transit.
Speaker:And we're changing gears this time to talk about leveraging TNCs in paratransit.
Speaker:operations.
Speaker:Our guests on the show will be Andre Colaiace of Access Services in LA,
Speaker:Chris Pangilinan from New York MTA.
Speaker:And Eileen Collins Turvey of TriMet.
Speaker:Transit Unplugged is brought to you by Modaxo.
Speaker:At Modaxo, we're passionate about moving the world's people, and at
Speaker:Transit Unplugged, we're passionate about telling those stories.
Speaker:So until next week, ride safe and ride happy.