Romana:

Which system is actually in charge?

Romana:

That was my first impression in terms of where is the hard part that actually

Romana:

leads some of our decisions as well.

Romana:

My second insight was again, a confirmation.

Romana:

How great coaching as such is being able to uncover the blind spots of

Romana:

the system one or system two, actually that are in charge of the biases

Romana:

we use during the decision making.

Romana:

These were the actually two main insights I got from the book.

Romana:

Where is the position of a hard brain, the decisions that are led

Romana:

from our heart and how great coaching is offering a mirror and a space to

Romana:

explore the biases of both the systems.

Eduardo:

This is a book I read long, long time back.

Eduardo:

I think it was even one of my first summaries as my LinkedIn articles.

Eduardo:

It tells a very short story.

Eduardo:

You're always wrong.

Eduardo:

You just don't know how yet but you're always a hundred

Eduardo:

percent of the time wrong.

Eduardo:

And then it goes through the several possibilities.

Eduardo:

He, Daniel, with a lot of studies, a lot of research, a lot of evidence.

Eduardo:

People talk so much about data driven decisions nowadays, right?

Eduardo:

It gives a lot of possibilities.

Eduardo:

All the data, hey, this is how you're wrong when you're thinking like this.

Eduardo:

This is how you're wrong when you're thinking like that.

Eduardo:

And then this is how you're wrong when you're thinking this other way here.

Eduardo:

And thinking a lot about his message and these differences, it reinforced to me

Eduardo:

the importance of building diverse teams in order to tackle complicated matters.

Eduardo:

Because honestly, the only way to get rid of not all the biases, but a number of

Eduardo:

them at once, is if you are collaborating at the same level with people that

Eduardo:

are bringing different backgrounds.

Eduardo:

And for me, this was such a big realization.

Eduardo:

We have been giving so much power and maybe attention to individuals

Eduardo:

that can be quite logical or can solve certain problems in certain

Eduardo:

specific ways along history.

Eduardo:

But we never thought about all that, that Daniel had to share with us on how this.

Eduardo:

Also being wrong, not that it's a bad thing to be wrong.

Eduardo:

I think this is another thing that he'll highlights, right?

Eduardo:

It's actually good.

Eduardo:

We wouldn't be able to live to survive if we didn't have this system

Eduardo:

one that is reacting to things.

Eduardo:

But.

Eduardo:

As human beings, we can take a little bit of a step back and then rethink how we are

Eduardo:

making decisions or thinking processes and so on using a little bit of his framework.

Michael:

I suppose I felt it should have almost been

Michael:

entitled reading fast and slow.

Michael:

Because I find myself doing an awful lot of skimming, and I didn't take

Michael:

that as a good sign at all, really, in any way, not for me, not for him.

Michael:

If I compare it with two other books I think I mentioned on LinkedIn a

Michael:

while ago, Rolf de Belli's what's it called, The Art of Thinking Clearly.

Michael:

He just takes a bunch of things like, sunk cost or halo effect or whatever.

Michael:

And he just goes down them and does a little thing.

Michael:

And engagingly as we think of him as the prototype of the Swiss, rational thinker

Michael:

he's quite clear that even if you know about these biases, they're still going

Michael:

on and you still make the same mistakes.

Michael:

You're just more aware of things really.

Michael:

So I find DoBelli much easier, far more digestible.

Michael:

really than this.

Michael:

I also, when I was a kid, there was a book by a guy called

Michael:

Thouless, strange name, Thouless.

Michael:

was called Straight and Crooked Thinking.

Michael:

And I think his were much more about logical fallacies, really, but it

Michael:

was all getting the same message as you say, Edwardo that we assume we're

Michael:

thinking clearly, and we're not.

Michael:

So anything that dissolves that false certainty is a good thing.

Michael:

I suppose I just feel 500 pages, And it was everything.

Michael:

It reminded me so much of my early experience of psychology

Michael:

and why I left psychology really.

Michael:

Because I was very much aware that, it's very male thinking for a start

Michael:

as you've said Romana, there's no female sense in there really.

Michael:

There's no group sense in there of how we change when we're around other people.

Michael:

It's very much a kind of rational entity in a lab and showing us.

Michael:

So he does talk about the Israeli army and stuff.

Michael:

So what am I saying?

Michael:

I'm, I guess I'm saying I'm a bit confused.

Michael:

That's what I'm saying.

Rob:

I can echo that what I found I found the first bit frustrating.

Rob:

I'd read it a long time ago, but I had to read it again.

Rob:

And I'm reading this straight after anti fragile, which there is some crossover,

Rob:

but they're both 500 plus page book.

Rob:

So it's a thousand page that I've read quite quickly.

Rob:

So I got frustrated with the system one and the system two.

Rob:

I think it's poorly labeled for me, I didn't feel like I was learning.

Rob:

I thought that was quite obvious for me.

Rob:

In my understanding.

Rob:

I think of system one is like the operating system.

Rob:

It's all the unconscious stuff that we've laid down.

Rob:

System two is when we have to consciously think of something.

Rob:

So for me I found that quite frustrating and I was Trying to get through that bit.

Rob:

The part that really stuck out to me though, that was worth

Rob:

the read of the book itself was the regression to the mean.

Rob:

That's a concept that I'm familiar with.

Rob:

And I can remember years ago playing golf and I was playing golf with

Rob:

someone who's much better than me and I was beating him by quite a bit.

Rob:

And we were going around and you have banter and I'm like regression to

Rob:

the mean here, the longer we play, the more he's going to catch up.

Rob:

So I knew what it was, but Thinking about it, the examples

Rob:

he gave were really enlightening.

Rob:

That when you look at football, for example so often a team will buy someone

Rob:

who's had a great season and then they'll never perform again like that.

Rob:

It's an example of regression to the mean.

Rob:

So I think that concept of regression to the mean I would have developed

Rob:

that because I would have thought about the quality of someone is going

Rob:

to be their average performance.

Rob:

Every now and then someone's going to win Wimbledon out of the blue

Rob:

or someone's going to win a golf tournament or whatever it is.

Rob:

Over time, it's always going to regress the mean.

Rob:

So that was a really big concept for me.

Rob:

The rest, I thought it was really well done.

Rob:

I would echo what Michael said.

Rob:

It's psychologically very sound.

Rob:

The research is very good, but it's quite boring.

Rob:

And those biases and things, I think they're so important,

Rob:

it's good to be aware of them.

Rob:

And there are many other places that have covered them.

Rob:

But also we're limited even when we're aware of the bias.

Rob:

Like they say impacts scientists and so on that it's still impacts on us.

Rob:

And also even, I think the diversity is so important.

Rob:

We've gone over that with Matthew Syed books and that as well.

Rob:

The problem is that a lot of these A lot of these biases are

Rob:

universal that we all tend to fall for unless we're hypervigilant.

Rob:

For me, the key was the regression to the mean, which I never

Rob:

seen stated as clearly as that.

Rob:

We've got a few points to pick up on here.

Rob:

I think Romana's point about the head, heart and gut, isn't it?

Rob:

The three brains Wouldn't the heart and the gut be considered system one?

Romana:

Yes, I guess so.

Romana:

Or that would be my very automatic reaction.

Romana:

And that's what made me think through while reading the book

Romana:

that if I would be still saying yes system one is gut and heart Aren't

Romana:

those sending us valuable signals?

Romana:

Because they often do.

Romana:

It's just only when they are aligned with head, then the decision we

Romana:

make actually feels and sounds logical, and we are fine with it.

Romana:

So when we say that the system, when I was reading and that the system one is

Romana:

wrong, and then system two is wrong, most of the times as well, I wouldn't

Romana:

actually say so I wouldn't probably label it that they are both wrong.

Romana:

I would say they are sending us part of the message that we

Romana:

need to learn to understand.

Romana:

So there, I wouldn't say so much clearly that both systems are always

Romana:

wrong, I would just always say they are just sending us a message their

Romana:

own specific way, and we may probably not be always equipped well enough

Romana:

to read what's the signal saying.

Eduardo:

I'm just reflecting on what you said.

Eduardo:

I think reading the book, the impression I've got is that he rather

Eduardo:

claims both systems are useful.

Eduardo:

In different ways, right?

Eduardo:

And I never made this interpretation that he would attach what we call

Eduardo:

heart and gut with system one.

Eduardo:

Actually, I feel that he permeates that within the two systems.

Eduardo:

If anything the system one is more of a reaction.

Eduardo:

And when I think about other examples, I would guess, being a parent like you,

Eduardo:

sometimes my system one where the kids doesn't react in the way that it's aligned

Eduardo:

with my heart, it aligns with the noise that they are making in the bedroom, and

Eduardo:

it's a completely different thing and it's rather me putting the system two to work

Eduardo:

that brings the heart component into it.

Eduardo:

So I wouldn't make This linkage, also not with system two between heart and

Eduardo:

gut and system one or system two, I think it's completely different models.

Eduardo:

What I feel he's alluding to is decision making processes and logical thinking.

Eduardo:

In a way, he's completely out of this game and maybe he would benefit

Eduardo:

from pairing then all this study and everything that he thought about with

Eduardo:

the kind of systems that you're talking about, Romano, to make it more powerful.

Eduardo:

I think in that sense, and not in a bad way, because he narrowed his scope,

Eduardo:

it's just narrow or just limited in a sense compared to a broader thinking

Eduardo:

compared to something I would, for example, more effectively use in coaching.

Eduardo:

I would definitely use his work way more into the context of corporate

Eduardo:

into decision, making into thinking strategies and stuff like that.

Eduardo:

I don't know if that resonates.

Michael:

It does.

Romana:

Yeah, it does.

Rob:

Yeah I think the research came really as a response to economists,

Rob:

wasn't it and the rationality of economists in decision making.

Rob:

They wanted to bring more of a psychological view to that.

Rob:

We're all coming more from a more psychological viewpoint.

Rob:

Whereas he was really, Trying to over show that we weren't entirely

Rob:

rational as economists suggest.

Eduardo:

I feel that's the point.

Eduardo:

I feel that's exactly the point, especially if you are a person that is

Eduardo:

following more the logic and you want to convince yourself that you are on top

Eduardo:

of things is basically telling you, no, you're not, but it's in that narrow field.

Michael:

But it's still a pretty good lesson for us all.

Eduardo:

That is a passage that he talks about.

Eduardo:

It's the optimists and the entrepreneurial delusion where he's explaining how that

Eduardo:

is a tendency that is very visible, very vocal, very mediatic CEOs to being doing

Eduardo:

shit with their companies and that's going to blow up at some point in time.

Eduardo:

If we go back to Jack Walsh.

Eduardo:

Or what happened?

Eduardo:

What was the story there?

Eduardo:

And we can keep coming back to it and back to it.

Eduardo:

And I think these kind of lessons to the point that Rob made with examples, right?

Eduardo:

With the evidences that he shared made the book powerful, made the

Eduardo:

book really insightful for me.

Michael:

I think there's some gems in the book.

Michael:

It's just,

Eduardo:

it's difficult to read.

Eduardo:

Yes.

Michael:

500 pages.

Michael:

So what do we got?

Michael:

300 words a page, maximum 150, 000 words.

Michael:

How many people actually get to the end?

Eduardo:

I don't know, but I wouldn't expect to be many, to be honest.

Michael:

In the 1960s, 1958 actually, there's a book called Dr

Michael:

Zhivago published which became a film, it's critique of communism.

Michael:

It was published by the CIA in Italy actually, but anyway when I was a little

Michael:

kid in the 60s, it was on everybody's coffee table, and I do mean everybody's.

Michael:

You couldn't go into a house without seeing that book.

Michael:

Now somebody did a study about 20 years later, don't ask me why, but

Michael:

they went around asking people, and only 15 percent of people who'd had the

Michael:

book said they'd actually finished it.

Michael:

Now, if it was 15 people who said they actually finished it, I'd say

Michael:

the true number is probably 12 or 10 or whatever, but I was pretty shocked

Michael:

because I read it three times and still didn't really understand it.

Michael:

But if I'm the guy that, persevered with Dr.

Michael:

Zhivago, maybe I've got lazy and I was skimming, I was reading fast and slow.

Michael:

Would I advise that approach to any of my clients?

Michael:

And the answer is no, I just wouldn't.

Michael:

I'd say don't write, don't go over 100, 000 words, don't go over 70, don't go

Michael:

over 60 if you want people to read you.

Michael:

So there were some nuggets, there were some nuggets.

Michael:

There was an awful lot of other stuff, really.

Eduardo:

It reads quite academic, right?

Eduardo:

And I feel that.

Eduardo:

In a way, this is his audience, maybe to whom he wanted to write this book.

Eduardo:

Not that these people are going to read whatsoever, but at least from an audience

Eduardo:

perspective, I get this feeling that it was also written to impress in that sense.

Eduardo:

I can read something this large and with all this content.

Romana:

What I found interesting because what I would agree with you, Michael,

Romana:

on this, that it's a heavy book and yes, it a lot reminds me the books

Romana:

from when I was studying psychology.

Romana:

Full of research out of interest.

Romana:

I looked up I looked up the author online and found a lecture he was giving

Romana:

and explaining what his book is about.

Romana:

And he's actually quite funny.

Romana:

So I was actually surprised by how heavy the book can be.

Romana:

But when he's telling the stories, there is actually a lot of

Romana:

laughter coming from the audience.

Romana:

Maybe he needed a different editor to tell him, maybe more stories into one

Romana:

topic would make it slightly more easier to read and cut it into several parts.

Romana:

I don't know, but that there was a difference that I noticed that when

Romana:

he was telling the stories himself, they were very entertaining and

Romana:

many people could relate because these are stories we can relate.

Romana:

Having the biases, most of us encountered them through our

Romana:

lives, not just once, many times.

Rob:

Yeah, I think I don't think he expected it to be as popular as it was.

Rob:

I think he wrote like for economists and I think Michael, there's scope

Rob:

there for you to rewrite it and make it an even more bestseller

Michael:

I don't know if it's sold.

Michael:

It's sold.

Michael:

Hey, good luck to the guy.

Michael:

Good luck though.

Michael:

It's sold.

Rob:

Something I Found in reading it Is I've got frustrated with the system two

Rob:

parts, when it's this statistics and I realized I read a lot for system one,

Rob:

I read to make what I would call the operating system to make that better so

Rob:

that I don't have to consciously think.

Rob:

And that's maybe part of a key to making reading more digestible and

Rob:

bestsellers, when you can read fast and not introducing the system two elements.

Michael:

I think, the more palatable the reading is, the more people are

Michael:

going to read it, the more benefit they're going to get out of it.

Michael:

It's just easy.

Michael:

When Rolf de Belli says yeah, I know about this bias, so how come

Michael:

I'm still making the same mistake?

Michael:

Or he says, I know about this bias, and I explained it to my

Michael:

wife, and what a surprise, we're now doing exactly what she says!

Michael:

You get some humor in it, and the lesson goes in better.

Michael:

Maybe he was imprisoned as this economist, but do people still go

Michael:

for these sort of weighty tones or impressive because To me, they're not,

Romana:

On the other hand, maybe he was just meeting the people where they are.

Romana:

In a sense, if he would be writing it differently, maybe those who are highly

Romana:

rational using their heads and logic most of the time, they wouldn't be

Romana:

willing to listen and hear the message.

Michael:

There is that, but he does say in the book, as he quotes somebody saying

Michael:

the emotional tail wags, the rational dog.

Michael:

Yeah.

Michael:

I'd say even with very logical people.

Michael:

How many of those are there around?

Michael:

Academics, yes.

Michael:

But was it written for academics?

Michael:

I don't know.

Michael:

It's too boring.

Michael:

He needed to make it a bit more exciting.

Eduardo:

I got curious just to see when it was published.

Michael:

That's a good question, because

Eduardo:

That makes a difference, but it's actually recent.

Eduardo:

It's 2012 at least what I had.

Eduardo:

Yes.

Eduardo:

Is it

Romana:

recent?

Eduardo:

Recent, right?

Eduardo:

It's not it's not.

Eduardo:

Is 10

Romana:

years back recent?

Eduardo:

That's recent, Romana!

Eduardo:

Hey!

Eduardo:

You thought you were a little girl then?

Eduardo:

Come on!

Eduardo:

When I first met you, I was reading War and Peace, right?

Eduardo:

That's not recent.

Romana:

Oh,

Eduardo:

wow!

Eduardo:

Look

Romana:

at him!

Rob:

He's been a lifelong psychologist and he's a lifelong academic.

Rob:

He's 90.

Rob:

So is he dead now?

Rob:

Oh, he died last year.

Rob:

I think the success of it surprised him.

Rob:

I didn't think he ever thought it was going to be popular, but I'm

Rob:

quite interested to read Noise, which is his follow up book.

Rob:

I have a friend that told me,

Eduardo:

She read it as maybe something she did after he died as a

Eduardo:

way to share her feelings and yeah.

Eduardo:

And she said it's good.

Rob:

Think that would be interesting.

Eduardo:

I try not to keep reading the same author all the time, but

Eduardo:

this conversation is trickling me because That is this angle.

Eduardo:

Maybe he's writing changed because that book was successful and

Eduardo:

maybe he changed the audience or his target for the next one.

Eduardo:

So you got you guys got me curious to read it now.

Rob:

I'm assuming noise versus signal.

Rob:

I could imagine that being interesting, particularly in today's world

Rob:

where there's so much information.

Rob:

Looking back at his other books, none of them were popular.

Rob:

They were very academic.

Rob:

It's attention and effort, heuristics and biases, choice values and frames.

Rob:

They've all been quite academic.

Michael:

There are some gems in the book.

Michael:

For me, early on, he mentioned Herbert Simon talking about intuition, saying

Michael:

that, people think of it as this magical thing, but he suggests very often,

Michael:

it's not, it's just you're accessing information you got, which is self evident

Michael:

to me, but it's only because I've thought about I'll give you a very simple example.

Michael:

Years ago I went climbing one day with this guy, Wayne, whom I'd never

Michael:

met before, and he was a nuclear physicist, very logical, very System

Michael:

2 kind of guy, probably in Wayne's case, System 3, 96, 98, whatever.

Michael:

Anyway we went off to this cliff, which is just up the road from me,

Michael:

actually, Castelletic Hill, and we're trucking along through this undergrowth.

Michael:

We came to a state with very heavy rucksacks on looking for the cliff.

Michael:

And we came to a steep bit, now I have no memory of this Wayne mentioned afterwards.

Michael:

He said we got to a steep bit, we're dropped away to get

Michael:

to the cliff, proper cliff.

Michael:

And I said, oh we'll just go back we'll just go back and leave our rock

Michael:

sacks there and come and have a look.

Michael:

And he said that gave him complete confidence in me, because people

Michael:

think in terms of risk assessment, climbers become fixated about the

Michael:

cliff and what's going to happen there.

Michael:

They don't think about getting there safely.

Michael:

Getting away safely, but I do and I do because I know people have been

Michael:

killed getting to the cliff and leaving the cliff There was a particular lady

Michael:

called Rachel Farm a terrible example.

Michael:

She was only 18.

Michael:

She died.

Michael:

I suppose Wayne probably felt I had good intuition.

Michael:

But of course it was unconscious competence.

Michael:

When I thought about it, I realized exactly why.

Michael:

I don't want to go along with muddy boots and a big sack on.

Michael:

It's dump the damn thing and come and look.

Michael:

That seemed to be a kind of classic example of what Herbert Simon was saying.

Michael:

There's nothing mystical or magical.

Michael:

Most of the time people are just accessing stuff they didn't know they knew.

Michael:

It's just in there.

Michael:

He returns to that idea later on in the book.

Michael:

But I just think there's gems like that, that he could have brought on it.

Michael:

That's all.

Michael:

But in 500 pages, what could he do?

Michael:

So I don't know.

Michael:

I don't know.

Rob:

There's so much, when you read anti fragile Kahneman's often quoted.

Rob:

Yeah, I suppose that's really the popularity of it is because it's

Rob:

at the intersection of economics, psychology, growth and happiness

Rob:

is underpinned by that theory.

Rob:

And also the whole development of behavioral economics.

Eduardo:

In a sense, because he's so academic, Rob, I think it makes it easy

Eduardo:

for you as an author to just mention him.

Eduardo:

It's all there you don't have to keep chasing where people get their ideas

Eduardo:

from or how their ideas are backed up by science or not, because he cataloged

Eduardo:

everything and he created all the links.

Eduardo:

For example, the law of small numbers.

Eduardo:

I use that quite a lot when I'm mentoring, not coaching executives

Eduardo:

or when I'm discussing strategy.

Eduardo:

It's so easy to just pull it from the book and this is what I mean.

Eduardo:

Here you can see why that and what other people did to prove that

Eduardo:

this is how things are working.

Eduardo:

And I think that is a merit on that.

Eduardo:

Also, when I look at my books, at least half of them mention either Kahneman

Eduardo:

or his partner that I never can get to pronounce the name correctly.

Eduardo:

One of the two, they are always there because it is such a robust work

Eduardo:

academic work that they did in the end.

Rob:

I found that quite interesting as well because he talks about his work with

Rob:

Amos Tversky, if I'm saying it right.

Rob:

It's interesting that in his whole career, which is a long career, he reports that

Rob:

particular period when he was working with Amos that created the best of both

Rob:

of their work, which is again, as you say, Eduardo, about diversity, it's about

Rob:

the right chemistry, the right situation and the right diversity of thinking

Rob:

can enhance what we do individually.

Eduardo:

He dedicated the book to the guy is quite beautiful.

Michael:

In a way, I wasn't absolutely convinced about system one and

Michael:

system two, this inconvenient labels, but he gives a classic example of.

Michael:

25 times 17 as System 2.

Michael:

And because I was brought up by these maniacs who gave us 10 mental arithmetic

Michael:

problems every morning, you got cane for each one you got wrong, I could

Michael:

pretty much do that in System 1 because I had they taught shortcuts really.

Michael:

They just taught shortcuts to do it.

Michael:

So it seemed to me, sure I can accept most people who didn't have my enlightening

Michael:

experience, it would be a System 2 job, but because of their helpful coaching.

Michael:

It was system one.

Michael:

So there were good labels, but that's all.

Michael:

Are they actually qualitatively different?

Michael:

I don't know.

Rob:

Isn't it really unconscious and conscious?

Michael:

I don't know.

Michael:

I don't think it's probably unconscious and conscious, but it's also

Michael:

shortcuts and pattern recognition.

Michael:

If without boring you to death, we do 25 times.

Michael:

If we do 24 times 17, it's one it's all, it's 25 times 17 minus the 17.

Michael:

There's 4 25 and a hundred.

Michael:

So you divide the seventh, the first thing by four, you get

Michael:

425, drop a 17 off, you got 408.

Michael:

And a good mathematician can see that.

Michael:

He can see it.

Michael:

They can see the numbers, the blocks of numbers.

Michael:

He can see the, almost like a child with blocks, he can see that really.

Michael:

So people can learn in different ways, really.

Michael:

The people who taught me didn't teach me to see, but I was probably

Michael:

as a child on the verge of it.

Michael:

But I, my guess is that good mathematicians can see things.

Michael:

You're

Eduardo:

right.

Eduardo:

You're right because everybody's a good example of that.

Eduardo:

We go through school and we learn the multiplications from one to nine, or here

Eduardo:

in Switzerland, from one to 12, right?

Eduardo:

And what happens after three or six months is that all kids can just reply

Eduardo:

the number without thinking is this shift from one system into the other,

Eduardo:

it became something visual, right?

Eduardo:

You're not making, I was just having this conversation with my wife the other

Eduardo:

day, you're not doing math anymore, you're just retrieving the memory.

Eduardo:

What advanced mathematicians do very often is that they already

Eduardo:

have all that in their mind.

Eduardo:

They already did it so many times that they can do this.

Eduardo:

I love that you said shortcuts.

Eduardo:

That's how the minds are working and that's why they can do it so quickly.

Eduardo:

And it works in any domain.

Eduardo:

We are all examples of that.

Michael:

Yeah, I agree.

Michael:

Without boring you too much about maths, there was a story, I think it

Michael:

was Gauss, but I'm not sure, there was some famous mathematician, and when he

Michael:

was a little kid he was sitting in class and the teacher asked him to add up the

Michael:

numbers between nought and ten, and he's, everybody's, adding them up, and he's

Michael:

sitting there, and she's why you adding, he said, I, because I've done it in this.

Michael:

I'd be popular.

Michael:

And she said, OK, smart clogs, what is it?

Michael:

And he said, 55.

Michael:

Now, I don't know, but my guess is that he saw that, those numbers from,

Michael:

if you take 0 to 10, if you think of it as a pyramid and fives on top,

Michael:

four is one less, six is one more.

Michael:

So you've got a kind of cascade of fives, as it were, in that pyramid.

Michael:

And I think he saw that as a pyramid.

Michael:

I think he just instantly saw it as a pyramid.

Michael:

So he just knew.

Michael:

There's 10 fives, one on top, 55.

Michael:

It didn't matter that he was right.

Michael:

It didn't matter the computation.

Michael:

I think he saw it as a pyramid.

Michael:

And I think that's what scientists do.

Michael:

They find patterns.

Michael:

Obviously, you have to test them.

Michael:

But I think the really great people or the people that, what makes

Michael:

them great is pattern recognition.

Michael:

They can get the patterns and then they look to the wall.

Eduardo:

And that's the warning that Kahneman is sharing in his book, right?

Eduardo:

Because then you can do that, and you know you can do that, and you're

Eduardo:

going to get the right answer.

Eduardo:

And because you were given that problem, you're going to jump into the solution

Eduardo:

quite quickly and provide us, which means you're not even thinking anymore

Eduardo:

why you're working in that problem,

Michael:

Which works with mouse, but might not work.

Michael:

So things

Eduardo:

right?

Eduardo:

Exactly.

Eduardo:

I think this is a big warning, a big alert that he's trying to share.

Eduardo:

We are going to jump into solution mode.

Eduardo:

And I have been given this feedback like a bazillion times.

Eduardo:

So I take it.

Eduardo:

We need to take that step back and to take that step back, it requires energy.

Eduardo:

And because it requires energy, we also have to start making choices when

Eduardo:

we are going to take that step back.

Eduardo:

If we do that all the time, it's not going to work.

Eduardo:

That triggers, at least with me, a lot of reflections, whereas that I am putting

Eduardo:

my energy on when is that I'm shifting from one system into the other, if we

Eduardo:

want to go with the system terminology.

Michael:

Certainly got us thinking anyway.

Michael:

He's achieved that.

Michael:

I was very struck in the corporate world by how instinctive and misleading

Michael:

many decisions were and how obviously affected they were by groupthink and

Michael:

the politics of the day and this, that, the other, people's egos.

Michael:

I always felt That once people became arrogant and complacent,

Michael:

then the decision making ability was reduced to next to nothing, really.

Michael:

It didn't matter how bright they were, once they got arrogant that was the end.

Michael:

It wasn't when the disaster would happen.

Michael:

Which is a long way away from his kind of economic rational point of view really,

Michael:

because in the real world people can just be unbelievably stupid, me included.

Rob:

What's also interesting is that so basically the heuristics

Rob:

are algorithms that we run.

Rob:

And then w what makes this interesting is now we're in a time where AI

Rob:

algorithms are going to become the pattern by which a lot of work

Rob:

and a lot of life is conducted by.

Rob:

AI can be more rational than we can.

Rob:

And so it's those algorithms probably should be more consistent less emotional

Rob:

but it's the extent to which the data that they take in is going to be

Rob:

tainted by our heuristics and biases.

Rob:

It's the consciousness of how we cater for that.

Rob:

So it uses in the later examples, it uses isn't it in treating sickness about the

Rob:

different percentages and how we weight when it talks about it's not rationality.

Rob:

It's not utility, but it's about there's an emotional weighting a

Rob:

sense of how companies operate, what is fair and unfair.

Rob:

Oh yeah.

Rob:

There's examples here.

Rob:

And companies are punished when they're seen to be unfair by people disengaging.

Michael:

Yeah.

Michael:

We have very definite notions of what we feel is fair and unfair,

Rob:

But it's unspoken, isn't it?

Rob:

It's just something that we emotionally react to.

Rob:

We often don't consider.

Rob:

But that's what's weighting our decisions.

Michael:

It's also culturally driven because here in Spain, people are

Michael:

culturally different to people in the UK, which is the way it is really.

Michael:

Things like patient queuing isn't quite done the same way.

Michael:

Let somebody, ahead in the supermarket and somebody else will just come straight in.

Michael:

That's not fair.

Michael:

But that's not how they see it.

Michael:

They just said, Hey, get in mate, fill your boots.

Michael:

It's just the way it is.

Michael:

It's a culture.

Rob:

That's something that's going to become interesting as globalization

Rob:

continues because cultural differences then have to become weighted.

Rob:

One of the things I think, in terms of the readability, is

Rob:

looking at a summary of the book.

Rob:

Someone's gone through and listed how many, listed the biases and heuristics

Rob:

by number, which I think would have been more, made the book a lot more readable,

Rob:

whereas Kahneman didn't actually do that.

Eduardo:

If I would be sitting with him and suggesting him, I would say, yeah,

Eduardo:

write a short chapter for each of them with one of your brilliant stories, but

Eduardo:

that would be a completely different book.

Rob:

Yeah.

Rob:

Which would be more like a Malcolm Gladwell or Matthew Saeed book.

Michael:

But it would have been read more and if people don't read

Michael:

it, they ain't going to use it.

Rob:

That's an interesting dilemma actually, because like you talk about Dr.

Rob:

Zhivago would it have, it might have read more, but would it have sold more?

Rob:

Because a lot of people, I think, buy for the coffee table effect

Rob:

without actually reading it.

Michael:

People just bought it, the fact is they didn't read it.

Michael:

And I'm guessing they bought other books, which they did read.

Michael:

Really?

Michael:

I mean there was a book I don't know, from the same period, much shorter,

Michael:

there was a guy who wanted to, he wanted to get a film made and somebody said

Michael:

write this book first, which became Love Story, which is a very short book really.

Michael:

Oh no, hang on.

Michael:

He wanted the book and then they did the film first, so

Michael:

I've got the wrong way around.

Michael:

But the book is very short, it's very readable.

Michael:

I'm guessing most people finish that.

Michael:

Once you go above 60, 000 words, I think readability has always dropped off.

Michael:

Now it's probably more like 40, 000 words, really, because I think people's

Michael:

reading ability is plummeting, really.

Michael:

Things are getting more and more soundbity.

Michael:

And I

Eduardo:

think we have to consider the different media Michael?

Eduardo:

What's happening now is that it's not only your book, you have eventually a

Eduardo:

movie, a TV series, the audio book that is completely different from the book itself.

Eduardo:

And then there's several sites and services that do summaries of the books.

Eduardo:

That's also a way of consuming them.

Michael:

There is that, but the summary of this that I read, I found this, great.

Michael:

Was it Neil?

Michael:

I think it was Neil did the summary.

Michael:

Great.

Michael:

But even the summary was pretty hard.

Michael:

I thought, and I like reading, I read, I can't stop reading, and

Michael:

so I think if I'm finding it hard going, most people are going to bail.

Rob:

It is.

Rob:

The last two books anti fragile was quite You know, it was a long rambling book.

Rob:

And this and it takes discipline.

Eduardo:

We will talk about it next time.

Eduardo:

But just because you have mentioned.

Eduardo:

I did have this problem, even more with Antifragile and Black Swan.

Eduardo:

He keeps talking about himself every few sentences and how he is either

Eduardo:

misunderstood or gringes or, that's oh my god, how can I continue reading this?

Eduardo:

Though the book is very good.

Eduardo:

Yeah.

Rob:

Yeah, I meant, anti fragile.

Rob:

I don't know if you've read it yet, Michael.

Rob:

Can I tell

Michael:

you my, quickly, my story, right?

Michael:

When I was struggling with this book, I thought, Oh, I'll just have a break

Michael:

and I'll just nip through anti fragile.

Michael:

Wow, I got about six pages.

Michael:

Oh holy, I've gone back to what's his name?

Rob:

I love the book.

Rob:

I love the ideas.

Rob:

And because I've got the concept of antifragile was quite simple, but reading

Rob:

it in more depth really breaks it down, but distinguishing between he's bragging

Rob:

and his all of this stuff is what's true.

Rob:

What's not true.

Rob:

And the, yeah, he just doesn't take any criticism of himself is valid.

Rob:

I followed him on Twitter and I've seen his tweets, which are, this

Rob:

bloke's an idiot because he says this.

Eduardo:

To and I think you're bringing a great point because I have seen some

Eduardo:

of his presentations and stuff also on the web and comparing the two, I would

Eduardo:

much rather have a coffee with Khanemann

Michael:

I think it wasn't just the density.

Michael:

I start to feel very quickly the weight of Taleb's personality as well.

Michael:

I felt he was dragging his ego behind him.

Michael:

And I thought, Oh no, I don't want this.

Michael:

I don't want this.

Michael:

I just want what you think.

Michael:

I don't want your ego in it though.

Michael:

I'm sorry.

Rob:

It's it's interesting in terms of all of us have an interest in

Rob:

sharing ideas and writing books.

Rob:

And yeah, it's interesting to see like Talibs is, much worse for his ego.

Rob:

Khaneman's is stripped of ego, but it's also stripped of the story

Rob:

and making it more relatable.

Rob:

It distinguishes between professional writers like Gladwell, Syed who can make

Rob:

a book just, it's so easy to read and academics and wherever you class Taleb.

Rob:

But I think one of the, one of the problems of reviewing thinking fast

Rob:

and slow is it is so well argued.

Rob:

There's nothing to argue about.

Rob:

There's not anything controversial.

Rob:

It's just work too see the thinking behind it.

Rob:

I find it much more comfortable in the system one of updating your what I would

Rob:

call unconscious or your operating map rather than the conscious, you like to

Rob:

be able to zip along and when there's A few key points that you can use system

Rob:

two, which then upgrade system one.

Rob:

One of the things I noted is he seems quite pessimistic about

Rob:

the ability to change system one.

Rob:

Whereas I think when you learn something new, when you learn something surprising,

Rob:

if you give energy to that and you work in system two, you then upgrade system one.

Rob:

So that's my whole Operating basis whereas he seems to be more of the

Rob:

view that system one is pretty much set, which I suppose if you look at

Rob:

the mass of people in economics on a broad scale, people probably often don't

Rob:

read, put in the effort to do that.

Rob:

And so many people do stay as they have always been.

Eduardo:

You said something so interesting, Rob, and I'd like to

Eduardo:

ask further, you said upgraded.

Eduardo:

Upgrade system one would it be the case that we are capable of upgrading

Eduardo:

it or we just change it meaning that we Get something but we let

Eduardo:

go of something else in exchange

Rob:

My operating principle has always been some of what I know is true

Rob:

Some of what I know is false, but I don't know with between the two.

Rob:

I think you have to test and You have to take feedback from life from other

Rob:

people And when you have a problem or a conflict, in resolving that, you've

Rob:

identified what's false and what's true.

Rob:

And it's not necessarily definitively true, but it's not been disproven.

Rob:

And so for me, that's where the system becomes more anti fragile as you upgrade,

Rob:

your map based on getting things wrong.

Rob:

So for me, the system one is expanding and becoming more accurate and you're

Rob:

weeding out problems over time.

Michael:

Oddly enough, I was talking to my partner about this a couple of days ago.

Michael:

I'm not sure she found it very interesting, but one of the things Because

Michael:

I've climbed for so long, virtually all my life, I've had a chance to review

Michael:

people's decisions and, what were good decisions, what were bad decisions,

Michael:

because it's I know the evidence, I know who lived, I know who died.

Michael:

Very little isn't known in the climbing world that doesn't come out.

Michael:

So it's not like the kind of corporate world where things can be brushed over.

Michael:

In the end, if you're in the know, so you can look back at all your own mistakes.

Michael:

You can look back at other people's.

Michael:

And there's learning curves that some people never got through.

Michael:

And so they died, basically.

Michael:

And the people who did get through them can look back and

Michael:

actually look at their learning.

Michael:

So I suppose that system too, Constantly upgrading, and then

Michael:

upgrading again into system one.

Michael:

I can instantly, I'll give you an example.

Michael:

Very simple example a guy I know went off to do this ridge, the Cullen

Michael:

Ridge in Skye in winter, about three weeks ago, for Christmas actually.

Michael:

It's a long ridge, Eduardo, and in summer it's pretty challenging.

Michael:

In winter it's really challenging.

Michael:

He went on his own.

Michael:

So he goes all the way up, he drives, I don't know, seven,

Michael:

eight hundred miles, something.

Michael:

Gets up there.

Michael:

But he said there were 55 mile an hour winds.

Michael:

So to me, game over.

Michael:

That's it.

Michael:

Goodbye.

Michael:

Straight system one.

Michael:

Don't even need to think about it for a second.

Michael:

It's driven 800 miles, tough.

Michael:

Go to the pub, get pissed, go home, end off.

Michael:

Have a walk round the place.

Michael:

But he carried on.

Michael:

He got halfway along and then bailed.

Michael:

And I thought, oh, good effort, but, did he make the right decision?

Michael:

In my view, no, he didn't.

Michael:

He made the wrong decision.

Michael:

And then he said I had to bail.

Michael:

So bailing was the right thing to do, but getting halfway along wasn't.

Michael:

And then he said, I didn't conquer it, but, maybe next time.

Michael:

And I thought, conquer?

Michael:

The red flag just went off the flagpole.

Michael:

Because it's not just a semantic thing, you don't conquer mountains, you get

Michael:

up them, you get down them, you think jobs are good, and you think that

Michael:

went well, but you never ever have.

Michael:

And I thought, I could just see those two red flags shooting up there.

Michael:

To me, there were deficiencies in his thinking.

Michael:

Great that he's gutsy.

Michael:

Great that he made a good decision, but I'm pretty worried about him, really.

Michael:

To me, that was something that I wouldn't have known 50 years ago, but

Michael:

I just thought, oh, good effort, man.

Rob:

I think there's, I think there's a parallel in leadership as well, because

Rob:

often it's about conquering, you're going to get this done, we're going to get it.

Rob:

I have a question that you based on your climbing experience, Michael,

Rob:

so you spoken about you said about, you lost about 50 friends to climbing

Rob:

and about 40 to climbing accidents.

Rob:

And I know very early on you had a an experience when you were 14 that you just

Rob:

survived and i'm wondering you've been in so many life and death situations and

Rob:

You've made it through all of them and yet you've so many friends do who haven't.

Rob:

What do you see as what kept you safe?

Rob:

How did you survive when others didn't?

Michael:

Oh, good question.

Michael:

There's a system one, a system two answer actually.

Michael:

One is that initially I was very lucky.

Michael:

So the first few times should have taken me out, but didn't.

Michael:

So I was a bit like the guy that places a bet and just wins every single time.

Michael:

So that bought me time to get some sense really.

Michael:

Does that make sense really?

Rob:

It does, which immediately comes back to the regression to the mean.

Rob:

Yeah, some people are lucky.

Rob:

Some people aren't the first go.

Rob:

So it's whether you get to learn from that.

Michael:

I've never thought of it like that before.

Michael:

It probably was regression to the mean actually.

Michael:

In normal day to day things I'm horribly unlucky, generally.

Michael:

But in the absolute critical things, I've been unbelievably lucky.

Michael:

Just unbelievably, really.

Michael:

But then I walked away from it.

Michael:

Because a relationship broke up, so I stopped being a leading climber.

Michael:

I think the regression would have definitely taken me out, because I

Michael:

would have just pushed it, really.

Michael:

So I learned enough.

Michael:

It's a very good question.

Michael:

It's a very good question.

Michael:

It's almost like you need experience.

Michael:

Experience is the name we give to our mistakes, but if your

Michael:

mistakes are going to get you killed, then how do you survive?

Michael:

Climbing's a lot safer now and there's much more known, but in my

Michael:

day it was pretty much like going to war really, not knowing anything.

Michael:

So yeah, regression to the mean,

Rob:

so when you say it was pretty much like going to war and it's like

Rob:

conquering I saw your post this morning.

Rob:

Has that idea of climbing changed as it's become more popular.

Michael:

Oh, God, totally.

Michael:

Yeah, totally.

Michael:

Yeah the limits the people are much stronger now, but they don't

Michael:

push things psychologically.

Michael:

People say the risk has dropped much.

Eduardo:

Everything humans touch we try to make it more comfortable anyways, right?

Eduardo:

Safe,

Michael:

I'm totally aboard it.

Michael:

Climbing, there's huge forces for it to become sanitized.

Michael:

Massive forces.

Michael:

You're absolutely right, you're absolutely right.

Michael:

But I think also people recoiled from the death toll, in the 70s and early 80s.

Michael:

It was like, oh my God, shit, everybody, yeah, you're absolutely right.

Michael:

We make everything safer.

Michael:

Martial arts are comparable with what it was,

Rob:

just a quick recap before you leave, like a sentence or two, just

Rob:

what you're going to take from the book.

Rob:

Any last thoughts?

Eduardo:

I definitely take, and I use it continuously, the different biases and

Eduardo:

examples and studies that are associated.

Eduardo:

For that, I find it to be a good reference.

Eduardo:

Maybe that's the word guys reference that how it works for me.

Eduardo:

And I definitely take out of our conversation.

Eduardo:

The aspect of the audience who we are writing to and how do we want

Eduardo:

the books that we write to be used?

Eduardo:

What is the true value that they are bringing other than some weight?

Eduardo:

Into the reading table.

Eduardo:

So very good ones.

Eduardo:

I really appreciate you guys for that.

Michael:

Okay.

Michael:

500 pages, some gems in there, just takes a lot of effort to get them.

Michael:

For me, one gem was Herb Simon's notion that intuition very often

Michael:

isn't anything mystical or magical.

Michael:

It's simply cues and accessing stuff that we really know

Michael:

but don't know that we know.

Michael:

I know, Rob, you've got regression to the mean, so I think anybody

Michael:

reading the book could get gems.

Michael:

It's just 500 pages,

Rob:

I think Eduardo sums it up.

Rob:

Reference.

Rob:

That's what it is, because so many other Ideas and books are referenced

Rob:

the work of Kahneman and Tversky.

Rob:

The standout for me is going to be Regression to the Mean.

Rob:

I love that intuition about being pattern recognition, but I think it was

Rob:

Malcolm Gladwell I got that from first.

Rob:

So that's one that was already in there.

Rob:

A great book, It was just a lot of pages to get through and I

Rob:

don't know it needed all of that But yeah, i'm glad i've read it.

Michael:

I think when I was a, when I was a kid, I remember Wittgenstein saying what

Michael:

can be said at all can be said clearly.

Michael:

And that just stuck in my mind.

Michael:

It just stuck there like a kind of measuring rod, really, in my mind.

Michael:

Because he is absolutely right.

Michael:

What can be said clearly.

Michael:

I always feel that if something's really dense or tricky, I think

Michael:

could, if he'd worked at this, could have been made better.

Rob:

Yeah, definitely.

Rob:

It's a bit like there's the hurdle to get over.

Rob:

It's the psychologically pushing yourself to, to get through it.

Rob:

And not everyone's going to have time for that.

Michael:

But also I feel that academic writing is the

Michael:

antithesis of popular writing.

Rob:

I know when I was studying psychology I would sit down with my books and the

Rob:

very first thing I do is fall asleep

Rob:

And then you'd have to get through that and then eventually you'd find something

Rob:

that was interesting And then it would take over from there, but it's just

Rob:

that ramp up And I don't think there is the attention span for those books