Welcome to another episode of Turning the Table.
Adam Lamb:It's me, Adam Lamb once again with our good friend Jim Taylor from Benchmark 60.
Adam Lamb:Jim, welcome.
Jim Taylor:Hey, Adam.
Jim Taylor:How you doing?
Jim Taylor:I'm doing great
Adam Lamb:and in our luxurious green room we have our very good friend
Adam Lamb:Jay Ashton from the Svk Network.
Adam Lamb:I'll go ahead and bring him in.
Adam Lamb:Jay.
Adam Lamb:Morning.
Adam Lamb:Jay.
Adam Lamb:How I am.
Adam Lamb:Very well.
Adam Lamb:How are you, sir?
Adam Lamb:Good, good, good.
Adam Lamb:I just wanted to welcome Jay.
Adam Lamb:He is a fellow podcaster and the host and producer of the Svk the
Adam Lamb:Sysco podcast, which is the only food service hospitality podcast that I
Adam Lamb:know of that actually streams daily.
Adam Lamb:Is that correct?
Adam Lamb:Yep.
Adam Lamb:Fantastic.
Adam Lamb:And Jim, you and you and Jay have a long time association.
Adam Lamb:Do you not?
Adam Lamb:Yeah.
Jim Taylor:We've done lots of fun stuff together before, so it's good
Jim Taylor:to have you on turn, no pun intended.
Jim Taylor:Here, turn the tables a little bit.
Jim Taylor:Have you on our, I know on our show enjoying this.
Jim Taylor:I'm
Jay Ashton:enjoy this.
Adam Lamb:So we want you to like, follow.
Adam Lamb:And comment on the show.
Adam Lamb:Your comments are very often kind of given us the juice as far
Adam Lamb:as the conversation that goes.
Adam Lamb:And today we're gonna be talking with Jay about this very, very interesting
Adam Lamb:effort around and I think this is produced by the brick, is that.
Adam Lamb:Jay, Actually
Jay Ashton:it's under my brand.
Jay Ashton:The Brick.
Jay Ashton:Is it?
Jay Ashton:Yeah.
Jay Ashton:So it's under my brand which is the first time I've kind of went off and
Jay Ashton:tried something with my brand and what I've done with the industry.
Jay Ashton:So yeah, it's, the brick is a part of it.
Jay Ashton:They're going to sponsor and be a part of it.
Jay Ashton:So yeah, first
Jay Ashton:time.
Adam Lamb:And so this is called the Staff Chair project and I
Adam Lamb:think the tagline is turning.
Adam Lamb:Turning staff, break rooms into wellness rooms.
Adam Lamb:And having spent a long time in the back of the house in my career, I can tell
Adam Lamb:you that , most of the break rooms I've been a party of have been a little more
Adam Lamb:than, you know, some lockers and a, in a central bench and a bag of stinky clothes.
Adam Lamb:So not necessarily what I.
Adam Lamb:Geared towards wellness.
Jay Ashton:Yeah.
Jay Ashton:We all laugh.
Jay Ashton:We all laugh at it because they're all, it, it, they're all the same.
Jay Ashton:They're broken chairs.
Jay Ashton:You know, our logo has a milk crate on it.
Jay Ashton:Their milk crates are upside down.
Jay Ashton:Oil pales.
Jay Ashton:There, you know, the furniture that broke out one night, you know, broken chair from
Jay Ashton:the la or from the, you know, the bar, the, the, the, the old booth, you know,
Jay Ashton:some old booths in there and all that.
Jay Ashton:And that's where we, you know, the graveyard of our.
Jay Ashton:Or good furniture live or lives is in those rooms.
Jay Ashton:So you know, this is initiative.
Jay Ashton:I, I can't take credit for the idea.
Jay Ashton:I'm just going to put it across Canada and we're going to start really looking at it.
Jay Ashton:Can I start telling you why?
Jay Ashton:Yeah.
Jay Ashton:Do the head ok.
Jay Ashton:Jim knows I can talk and I don't have to do anything this time, which is awesome.
Jay Ashton:Thank you again.
Jay Ashton:Yeah, we just wanna hear about it.
Jay Ashton:So here's the.
Jay Ashton:Is that I have done about, well, I've done hundreds and hundreds of
Jay Ashton:interviews over the last few years.
Jay Ashton:Restauranters all over the globe and mental illness comes up all the time.
Jay Ashton:Like I have had, I can't even imagine how many shows I've had on the subject.
Jay Ashton:And, and I'm very grateful that we have now brought it up as a forefront
Jay Ashton:of a subject within our industry.
Jay Ashton:We talk about it, it's becoming.
Jay Ashton:Very easy now to talk about it and address it, but I haven't
Jay Ashton:seen too many actions applied.
Jay Ashton:Mm-hmm.
Jay Ashton:or things done to do or help with it.
Jay Ashton:It's like we're keep talking and talking and talking, which is good.
Jay Ashton:I thought, well, let's do something.
Jay Ashton:So I was going through, I think it was LinkedIn or Facebook or whatever,
Jay Ashton:social channel and a restaurant down, and I think it was Washington, and I
Jay Ashton:apologize if I get their location wrong, changed their staff from mental wellness.
Jay Ashton:And I'm like, this is brilliant.
Jay Ashton:Like I said, all those horror stories of those years working in
Jay Ashton:kitchens and those, those staff and Tim knows that we could do this.
Jay Ashton:So I put out a call to furniture companies across Canada when the brick step,
Jay Ashton:the brick stepped up to be a partner with me, and to start transforming
Jay Ashton:restaurants, rooms, into staff rooms, into wellness rooms, and, and just
Jay Ashton:really give them a new look, a new feel.
Jay Ashton:And, and, and do something in a sense for mental illnesses, like an action.
Jay Ashton:You know, we keep talking about it.
Jay Ashton:We just talk ourselves, keep talking forever about it, and
Jay Ashton:play an actual physical place or a space that people can go to.
Jay Ashton:and we all know, and, and Jim, you probably even know this in in your
Jay Ashton:days in the industry too, is you'll see servers having a bad day and they
Jay Ashton:put that face on and then they go out and they, then they have their break
Jay Ashton:and they'll come into the staff room and go back into their horrible world.
Jay Ashton:Mm-hmm.
Jay Ashton:. And we just think that, you know, why don't we make that a space that isn't
Jay Ashton:that bad for them just to hang out?
Jay Ashton:You know, it might be a place we know people come in early sometimes for
Jay Ashton:chefs or they stay late after that.
Jay Ashton:It's a place that they can feel that we're doing something for their mental illness.
Jay Ashton:Yeah, so that's really the gist of it.
Jay Ashton:It's simple.
Jay Ashton:It can be done.
Jay Ashton:We're looking for three locations to start this fall, fallen
Jay Ashton:winter to get it out there.
Jay Ashton:We've had some require our inquiries already.
Jay Ashton:So pretty basis wanting to get on board with this.
Jay Ashton:And the brick has been outstanding and supporting the idea.
Jay Ashton:And I know we're going to, I wanna leave a legacy also in the industry
Jay Ashton:of changing, doing something.
Jay Ashton:I can't get my name on a menu you know, like the Shirley Temple, but I want to
Jay Ashton:do something in a sense that I, you know, did something that I left this industry.
Jay Ashton:Yeah.
Jay Ashton:You know, many years, hopefully down the road that I leave this world
Jay Ashton:leaving something in the industry.
Jay Ashton:I.
Jay Ashton:And if so, Jay?
Jim Taylor:So furniture, I mean the association with the brick, obviously
Jim Taylor:furniture's a part of it, right?
Jim Taylor:Because I mean, you and I were kind of joking about this last
Jim Taylor:time we were talking about it, that people have tried to make, you
Jim Taylor:know, improve those spaces before.
Jim Taylor:But usually it's like you said, they bring a furniture, piece of
Jim Taylor:furniture from the dining room or, or the couch from somebody's apartment
Jim Taylor:that they don't want anymore.
Jim Taylor:Right?
Jim Taylor:. And it's just the beat up coach where the fruit flies.
Jim Taylor:So furniture's part of it, but what else are you guys gonna do?
Jim Taylor:What else is part of the initial I'm, Is it a contest?
Jim Taylor:Is it, you know, what are they, How do people
Adam Lamb:get involved?
Adam Lamb:Well, I think what here, go ahead.
Adam Lamb:So can I just, can I just jump in and ask for a little context?
Adam Lamb:Because some of our non-Canadian viewers slash listeners may not
Adam Lamb:necessarily be familiar with the brick.
Adam Lamb:So I think a little context would.
Adam Lamb:Would help kind of ground the conversation about not only what
Adam Lamb:you're trying to do, but where this initiative is kind of born from.
Adam Lamb:And I know, and I know Jay to your point, that you especially wanna
Adam Lamb:call out a, a couple people from the brick who specifically have
Adam Lamb:been kind of behind this initiative.
Adam Lamb:Right,
Jay Ashton:Exactly.
Jay Ashton:So the brick is Canada's largest furniture.
Jay Ashton:Re I guess retailer.
Jay Ashton:I don't know how you say that, but they, they have the most, they,
Jay Ashton:they're everywhere in Canada.
Jay Ashton:They've been a staple for, for Canada forever.
Jay Ashton:They're located everywhere across the country and they also have, which
Jay Ashton:is surprise to me until I started working with them, is they have a
Jay Ashton:commercial side of the business as well.
Jay Ashton:So they supply restaurants and hospitals and hospitality locations
Jay Ashton:for furniture, for their dining rooms and for their kitchens and everything.
Jay Ashton:Great opportunity to get their brand out there into our industry as
Jay Ashton:well, to make sure that people know that brick is not just for your.
Jay Ashton:But also for your workplace as well.
Jay Ashton:So but yeah, it's good.
Jay Ashton:Good call out Adam.
Jay Ashton:People probably thought we were talking about a brick , probably.
Jay Ashton:He's confused a few people already, but yes, it's a furniture company
Jay Ashton:across Canada and they're brilliant and I thank them hugely for stepping
Jay Ashton:up and, and being a part of this.
Jay Ashton:So, and I think for the US market we can start there as well and start transforming
Jay Ashton:these spaces into wellness rooms.
Jay Ashton:Yeah, so cool.
Jim Taylor:So, so Jay.
Jim Taylor:So give us a little bit more information about it.
Jim Taylor:Is this like a competition or is it a contest?
Jim Taylor:Does someone have to send photos of how, you know, is it, is it
Jim Taylor:one of those renovation shows?
Jim Taylor:Like how, how's the whole thing going
Jay Ashton:out?
Jay Ashton:Yeah.
Jay Ashton:It's, it's the Jim Taylor renovation show.
Jay Ashton:. No, it, it is really, We want people.
Jay Ashton:Yeah, exactly.
Jay Ashton:We want people to send photos in to us so they can, they can
Jay Ashton:go LinkedIn, send it to me.
Jay Ashton:They can email it to me.
Jay Ashton:But on LinkedIn's play easiest.
Jay Ashton:Mm-hmm.
Jay Ashton:send us photos of what their staff rooms look.
Jay Ashton:Who they are, where they're located.
Jay Ashton:Like say it could be anywhere in the US as well.
Jay Ashton:I'm sure we'll figure out how to do that down there, but we'll definitely look at
Jay Ashton:them, see what we can do to help them.
Jay Ashton:And then we want to pick three, kinda like the three winners to start with this year.
Jay Ashton:And then we'll go from there and see what we can create and help.
Adam Lamb:So is this kind of like you're looking for three particular operations
Adam Lamb:who are willing to take this challenge on?
Adam Lamb:Are there any parameters by which you want to, like like what do you, what do
Adam Lamb:you see to be kind of central elements behind changing what used to be kind of.
Adam Lamb:Crappy smelly space into a, into a place where someone can
Adam Lamb:actually take a deep breath.
Adam Lamb:And whether that's 10 minutes of meditation or just some quiet time.
Adam Lamb:And, and before you jump into that, Jay, I just wanted to kind of highlight this
Adam Lamb:comment that we just got in the chat, which is, I have to say, my time at
Adam Lamb:Apple changed my view of break rooms, which are really well thought out.
Adam Lamb:My view of what's possible and necessary has not been the same since.
Adam Lamb:So clearly this is a timely conversation for.
Adam Lamb:Yeah.
Jay Ashton:No kidding.
Jay Ashton:That's awesome.
Jay Ashton:You know what, I think we have to go one by, like, we'll have to
Jay Ashton:go basis by basis, Adam on that.
Jay Ashton:Mm-hmm.
Jay Ashton:and look at, we have to make sure that, that, that location understands
Jay Ashton:we're doing this, not just so they get a, you know, a fresh new staff
Jay Ashton:room, but it's applying that it's a fixing, or not fixing, but helping
Jay Ashton:with the mental illness that's, Abruptly across our industry immensely.
Jay Ashton:So we wanna make sure that they're on board with that, that they want to help
Jay Ashton:their staff out and their folks that work at their locations with tackling
Jay Ashton:this, this craziness we have within mental illness within our industry.
Jay Ashton:So we wanna make sure that they're on board with that.
Jay Ashton:And then we also wanna make sure that they're gonna support it.
Jay Ashton:They're gonna take care of it as well.
Jay Ashton:It's not gonna turn into what it.
Jay Ashton:So six months later and then they're out there advocating for the mental
Jay Ashton:illness that's, you know, like I said, everywhere within our industry.
Jay Ashton:So those are kind of really that simple as we wanna look at.
Jay Ashton:We don't want to say it's for this kind or this kind.
Jay Ashton:I saw this will blow your mind.
Jay Ashton:I saw a restaurant two weeks ago.
Jay Ashton:I was in in a city here in Canada, different part, and he took me down to
Jay Ashton:a staff room and brand new restaurant.
Jay Ashton:You know what a staff room was his.
Jay Ashton:And I looked at the table and it was like an old dining room, kitchen table, you
Jay Ashton:know, like probably from a house back in the eighties that just beat up kitchen.
Jay Ashton:I'm like, cause I asked him, he said, Where'd you stop from?
Jay Ashton:He's like, Oh, I got this straight here.
Jay Ashton:Like, it's a table dude.
Jay Ashton:And he is like, Yeah, it's a table.
Jay Ashton:So I thought there for a second and, and Jim knows how creative I am.
Jay Ashton:I'm like, I could even make this table better . Right?
Jay Ashton:So it doesn't have to be a big, huge staff room or.
Jay Ashton:It could be a bloody table as well, right?
Jay Ashton:So we could do anything like make the table, maybe we put candles on
Jay Ashton:it, maybe put 'em a random table, we put a picture up behind it.
Jay Ashton:Maybe we could put some reading material on it you know, channels
Jay Ashton:to a podcast, whatever it is.
Jay Ashton:I don't think we can dis, you know, like we can say it has to be this or that.
Jay Ashton:We could, I think, work with every location and your user creativity to
Jay Ashton:make sure that we're addressing what we're trying to address by doing.
Jim Taylor:So it's not just about furniture,
Jay Ashton:right?
Jay Ashton:No, that's just exactly it, Jim.
Jay Ashton:It's not about that.
Jay Ashton:Right?
Jay Ashton:It's not.
Jay Ashton:Well, you know, it's, I think it, it helps, but when you see action being
Jay Ashton:applied to something that is you know, mental illness or whatever you want
Jay Ashton:to have within this space, someone applying an activity or an action
Jay Ashton:to something to address it, I think speaks more than just us always talking
Jay Ashton:about it, but not doing something.
Jim Taylor:Yeah.
Jim Taylor:You know, Adam and I talk a lot about, and our, our whole sort of purpose
Jim Taylor:in, in this, you know, discussion every week is, is about people
Jim Taylor:centric type discussions, right?
Jim Taylor:And, and some solutions for operators that can help to improve the,
Jim Taylor:this sort of employee experience.
Jim Taylor:Right.
Jim Taylor:And so Jay, when you and I were talking about this last week, I mean that's
Jim Taylor:why we wanted to have you here to have sort of this discussion cause it's
Jim Taylor:such a people-centric piece and so many restaurants, you know, in my experience,
Jim Taylor:It's not a revenue generating center.
Jim Taylor:So it becomes this tiny tucked away in the corner.
Jim Taylor:What's the least amount of space we can give in order to make sure
Jim Taylor:we check the box of a staff area, but don't lose revenue space?
Jim Taylor:Right.
Jim Taylor:I mean, I've worked in some restaurants that had a hundred
Jim Taylor:staff working at the same time mean, and their staff areas 10 by 10.
Jim Taylor:I mean, it just doesn't, you know, it just doesn't work.
Jim Taylor:So I think Where're doing just very cool.
Jim Taylor:Well, you
Jay Ashton:know, it's interesting you say that, Jim, because I always say
Jay Ashton:in the kitchen, in a restaurant, The front house is where you spend most of
Jay Ashton:your time thinking about when you're designing it, the kitchen maybe gets
Jay Ashton:a little attention, then your office for your kitchen gets less, right?
Jay Ashton:If you even get an office.
Jay Ashton:And then your staff room is the last you think about, right?
Jay Ashton:Like it's, it's the last thing.
Jay Ashton:So it doesn't, it doesn't necessarily get the love and, and, and it, and it can't
Jay Ashton:be at 10 by 10 for a hundred people.
Jay Ashton:And, and then I've seen them, I, I've seen them over my, I've
Jay Ashton:been 32 years in the industry.
Jay Ashton:I have seen some horrific places and just need to apply something to
Jay Ashton:change those, change it, and use it as a place to discuss these objects.
Jay Ashton:Imagine if you have this and we, we do one of your, your staff rooms into a wellness
Jay Ashton:room and your staff is having a hard time and they sit down with the management
Jay Ashton:or your ownership or your ship mm-hmm.
Jay Ashton:you have that place to have that discussion that feels
Jay Ashton:comfortable and safe, right?
Jay Ashton:Mm-hmm.
Jay Ashton:. And we need to create safe places where these people, and we have these rooms or
Jay Ashton:whatever it is, we can make it happen.
Jay Ashton:And I, and I really think it's, And it, and here's the thing too,
Jay Ashton:it doesn't cost of fortune, right?
Jay Ashton:So you always gotta look at that.
Jay Ashton:Cause you know, you look at these.
Jay Ashton:Anything you implement in the in the, in anything.
Jay Ashton:If it's, if it's too expensive, ain't gonna go.
Jay Ashton:We know that.
Jay Ashton:Yeah.
Jay Ashton:So you need to know.
Jay Ashton:It doesn't cost a lot.
Jay Ashton:I'm in a, I'm in a, I'm in a, a, a green room they call it here in Toronto.
Jay Ashton:And it's full of bricks and stuff, but it's pretty cool and nice in here.
Jay Ashton:Right.
Jay Ashton:So, and it's probably was a closet once.
Jay Ashton:So
Adam Lamb:you know, maybe to illustrate your point Jay I spent the last two years
Adam Lamb:of my career working in senior living.
Adam Lamb:And so there's already kind of an overarching.
Adam Lamb:Focus on health and wellness within that environment.
Adam Lamb:But like you say, very often it feels like, you know, for the staff, it's
Adam Lamb:kind of whatever crumbs are left over.
Adam Lamb:And we were blessed with it was Episcopalian, so there's a little chapel
Adam Lamb:on premise and we had a couple Couple folks who ministered to the flock and one
Adam Lamb:of them took it upon herself during Covid to actually take over the bar space and
Adam Lamb:turn it into kind of like this real cool kind of zen space where it was kind of.
Adam Lamb:Non-denominational.
Adam Lamb:There was it was, the lighting was dimmed.
Adam Lamb:There were a couple different areas where people could sit depending
Adam Lamb:on what they were drawn to.
Adam Lamb:There were some books to pick up, but generally it was a space specifically
Adam Lamb:for the staff to, especially during that time when you have 650 folks
Adam Lamb:under your care that are all at a hundred percent risk, not including
Adam Lamb:them, but also, you know, a hundred.
Adam Lamb:You know, 1200 staff members, you know, they recognized pretty
Adam Lamb:quickly on that they needed a space where staff members could just
Adam Lamb:kind of check out for 10 minutes.
Adam Lamb:And I think it's interesting to point out that, you know, there was no,
Adam Lamb:there was no timer on the door, right?
Adam Lamb:Or, or a clock in that space.
Adam Lamb:So when someone says, Hey, I need to take five.
Adam Lamb:You know, that might be 30 or 20, but nobody's gonna go in there
Adam Lamb:and, you know, hey, Oh, okay.
Adam Lamb:Click, click, click, click, click time's up, we gotta get going because
Adam Lamb:it kind of defeats the whole purpose.
Adam Lamb:And to your point, it doesn't take a whole lot of space.
Adam Lamb:But certainly the ambiance is absolutely critical.
Adam Lamb:And to make it non-denominational where folks can, you know,
Adam Lamb:feel good dropping in.
Adam Lamb:And even if it's just sitting quietly or to pick up a book of wisdom or
Adam Lamb:whatever it was, it was pretty cool.
Adam Lamb:I used it a couple times but I was already preaching about self-care
Adam Lamb:during that time with me and my staff, so they knew that, you know,
Adam Lamb:they could go walk on the grounds.
Adam Lamb:And maybe that wellness space.
Adam Lamb:Uses the outside environment to be part of that.
Adam Lamb:And I know that a lot of restaurants in the, especially in Canada, are in
Adam Lamb:kind, not industrial complexes, but certainly retail spaces and if there's a
Adam Lamb:lot of concrete and not a lot of grass.
Adam Lamb:But certainly if there's the opportunity to, you know, step outside and walk for
Adam Lamb:15 minutes in another environment, that that also could count, could it not?
Adam Lamb:No, I
Jay Ashton:think so.
Jay Ashton:I think you, you nailed it, Adam, that that environment outside.
Jay Ashton:In getting the fresh share and getting out there, Absolutely a hundred percent.
Jay Ashton:. Adam Lamb: Yeah.
Jay Ashton:Yeah.
Jay Ashton:And
Jim Taylor:that's an interesting one, Adam, because you know, you, I don't
Jim Taylor:think most people and myself included, didn't think immediately about outside
Jim Taylor:when you talk about staff space.
Jim Taylor:But you know, how many times have you either seen or been a part of
Jim Taylor:the sitting outside having your break on a milk crate in Pacific grease?
Jim Taylor:I was gonna say dump, right?
Jim Taylor:I mean it's, that's not any more pleasant than sitting on the same third
Jim Taylor:generation couch full of fruit flies.
Jim Taylor:So, I mean, the
Jay Ashton:head's, the keg in the back, you're seen on the keg where,
Jay Ashton:The greasy spill by the grease trap.
Adam Lamb:Oh, the aroma brings back memories.
Jim Taylor:Go their card.
Jim Taylor:It's right.
Jay Ashton:Yeah.
Jay Ashton:Right.
Jay Ashton:And you know what, it's interesting by you say that is that they're
Jay Ashton:probably doing that because the staff room probably is not, It's
Jay Ashton:worse place, it's probably worse.
Jay Ashton:Right.
Jay Ashton:So, you know, if we can you know, I think the thing is, is also
Jay Ashton:I think it sends a message to.
Jay Ashton:The old industry is that we're listening, we're hearing you,
Jay Ashton:we're gonna do something.
Jay Ashton:And I think that needs to be.
Jay Ashton:And when you look as an owner and you have chefs in here and you have your,
Jay Ashton:your staff and they see them doing something for that subject makes it like
Jay Ashton:we're listening, you're hearing you.
Jay Ashton:We wanna do something, we're applying something here.
Jay Ashton:And I think be really good for retention.
Jay Ashton:I dunno if it was you, Jim, or someone else who's mentioned
Jay Ashton:that to me the other day.
Jay Ashton:This will help with retention and we know that's important in our industry today.
Jay Ashton:And that leads to.
Jay Ashton:Right, and that leads to better business.
Jim Taylor:So I was kind of trying to pick your brain a little bit about this
Jim Taylor:the other day when we were chatting.
Jim Taylor:And maybe we could get into it a little bit here too, but, so
Jim Taylor:what are, what's the criteria?
Jim Taylor:Is it, you know, you're gonna have, I know for sure you're gonna have hundreds
Jim Taylor:if not thousands of inquiries about this.
Jim Taylor:I mean as soon as that's only Canada.
Jim Taylor:Wait until this gets to the US too.
Jim Taylor:But is it, you know, like, is the restaurant that gets the
Jim Taylor:opportunity to work on this with you?
Jim Taylor:Is it, you know, they have the worst looking staff area is.
Jim Taylor:They're the certain type of business.
Jim Taylor:Is it just their attitude that, the right attitude you're
Jim Taylor:looking for around collaboration?
Jim Taylor:I'm really curious about, you know, what's the vetting process for?
Jay Ashton:Well, I think who's gonna have the opportunity?
Jay Ashton:Yeah.
Jay Ashton:And I think we'll have to go through that, Jim one by one.
Jay Ashton:Mm-hmm.
Jay Ashton:. Because we also wanna make sure, like, I really wanna make sure that
Jay Ashton:they're understand that this is about helping, supporting mental illness.
Jay Ashton:Like I said, it's not just a, or the Jim Reno.
Jay Ashton:Or Jay Reno show, right?
Jay Ashton:Is that where Jay Reno show?
Jay Ashton:Yeah, exactly.
Jay Ashton:Which could it be?
Jay Ashton:But we wanna make sure that it's applying to, you know, that they're on board with
Jay Ashton:what the per overall purpose is of this.
Jay Ashton:Mm-hmm.
Jay Ashton:. And I think we have to go one by one because like I said, from a
Jay Ashton:table that I think we can help that location out just by redoing a day.
Jay Ashton:To doing these big, you know, bigger, you know, our retail, you know,
Jay Ashton:bigger restaurant style, location.
Jay Ashton:So I think we have to go one by one on that.
Jay Ashton:We have to, you know, meet with them, talk with them, they're on board mm-hmm.
Jay Ashton:, and then get our brick people over there to help and see what
Jay Ashton:we can do to help them out.
Jay Ashton:And, and it's gonna be, You know, and even to a point I was thinking about
Jay Ashton:this too, is that maybe some of their stuff wants to be a part of the re when
Jay Ashton:we do the re for these staff rooms where we're painting the brick walls like they
Jay Ashton:see behind me or we're just, you know, maybe they wanna be a part of that too.
Jay Ashton:And sometimes that, that becomes therapeutic in a way as well, that
Jay Ashton:we're doing something to apply to what people are struggling with and talk
Jay Ashton:about making it forefront is when you go in there and say, Look what we.
Jay Ashton:To help tackle mental illness or support it or help with it.
Jay Ashton:Look at, we did see like you can see it and you can sit
Jay Ashton:in it and you can enjoy it.
Jay Ashton:So we gotta do it.
Jay Ashton:I think we gotta do stuff like this more and more.
Adam Lamb:So I just wanted to kind of pivot back to a comment that we got
Adam Lamb:on our LinkedIn chat by a good friend.
Adam Lamb:And partner Chris Boucher where he is talking about Apple and his view of
Adam Lamb:break rooms which are really thought out.
Adam Lamb:And Chris, if you're still watching I'd love you to chime back in and maybe give
Adam Lamb:us one or two pointers of what that space impact like, how, how it impacted you
Adam Lamb:and what were those elements that really spoke to you, because that may give you
Adam Lamb:know, folks who are considering doing.
Adam Lamb:You know, a place to start, right?
Adam Lamb:I mean, yes, we know we need to clean things up and we need
Adam Lamb:to make things kind of pretty.
Adam Lamb:But aside from that, you know, we can learn from other industries.
Adam Lamb:I mean, that's the great thing about the hospitality industry is
Adam Lamb:we seem to be really, really good at co-opting great ideas, no matter
Adam Lamb:no matter what industry they are.
Adam Lamb:Vis Avi, you know, the Benchmark 60 Productivity metric,
Adam Lamb:which for most industrial.
Adam Lamb:Organizations have been used for years, but for some reason never caught on
Adam Lamb:in the restaurant industry until Jim started banging the gong about that.
Adam Lamb:So yeah.
Adam Lamb:I'm, I'm interested by anybody.
Adam Lamb:Let me see here.
Adam Lamb:If I got this.
Adam Lamb:And we're gonna just kind of.
Adam Lamb:Put up one more comment was, anywhere I've been a leader, I have a rule.
Adam Lamb:If my people ever get overwhelming feelings, they have an autonomy to tell
Adam Lamb:their supervisor, colleague they're taking 10, and to let them take a 10 minute
Adam Lamb:walk outside on the clock to reset them.
Adam Lamb:It's worked wonders.
Adam Lamb:And I think that's great.
Adam Lamb:And I would ask, you know, what do you do in those crunch time moments
Adam Lamb:when you can't really afford.
Adam Lamb:Let somebody off to take 10 minutes, you know, because we're in this cycle
Adam Lamb:of, you know, the restaurant gets full and now it's time to jump to action, and
Adam Lamb:then there's a little bit of lag time.
Adam Lamb:So how does, how does a manager actually, or an operator actually
Adam Lamb:manage the expectations of the customer as well as the associate?
Adam Lamb:So, and that's from our good friend, Doug.
Adam Lamb:Doug Newkirk.
Adam Lamb:So Adam, I
Jay Ashton:love that I, I gotta jump in on that because I love that.
Jay Ashton:Like we could even set a standard that maybe, cuz the staff room
Jay Ashton:used to be always that place where you, you I shovel your food in.
Jay Ashton:Oh yeah.
Jay Ashton:You know, back in the day when you could smoke in restaurants,
Jay Ashton:it was where the smoke room was.
Jay Ashton:All these different things was where we thought you had to stay there.
Jay Ashton:And so maybe some locations can't let their staff leave premise.
Jay Ashton:That's okay.
Jay Ashton:But I love the fact that people mention that, you know, they
Jay Ashton:take a 10 minute wellness.
Jay Ashton:Or get out there and get some fresh air and it probably in a sense that
Jay Ashton:10 minutes just going for a quick walk, maybe you suggest, hey, walk
Jay Ashton:to so and so's, you know, park or whatever's by your restaurant.
Jay Ashton:But I'm gonna say that 10 minute wellness walk, let's say, or in a
Jay Ashton:wellness room, will probably increase your sales from that server or whoever
Jay Ashton:it is, or productivity from the chefs or the, the culinary team in.
Jay Ashton:immensely because like you said, you get that fresh, it's like you breathe
Jay Ashton:and you're resetting opposed to sitting in that, you know, that environment
Jay Ashton:that you're, you know, there's still, still kind of, you know, not happy
Jay Ashton:at that moment in those places.
Jay Ashton:Not gonna say they're congee, but you know, you, you're usually here and then
Jay Ashton:they're probably, you know what happens is you have four servers sitting there.
Jay Ashton:Let's say they're taking their 10 minutes altogether.
Jay Ashton:Typically they're not talking about rainbows and roses.
Jay Ashton:Right.
Jay Ashton:So they're, they're doing the opposite.
Jay Ashton:Right.
Jay Ashton:So I think the more that we can encourage, you know, either sitting in
Jay Ashton:a wellness room or going for a wellness walk for breaks will actually increase
Jay Ashton:productivity, playing increased sales.
Jay Ashton:Mm-hmm.
Jay Ashton:, Jim's always looking at how to do that and, and that will, I, I, I
Jay Ashton:can almost guarantee I can see it.
Jay Ashton:Yeah.
Jay Ashton:You reset, Here you go for your second half of your.
Jay Ashton:or you know, here you go back into the, the craziness of the restaurant.
Jay Ashton:I bet you does.
Jay Ashton:I bet you increase the sales for
Jim Taylor:sure.
Jim Taylor:I think that so much of this stuff, Jay, is, is attitude driven too, right?
Jim Taylor:I mean, yeah, whether it's, let's look at what the staff area, how that's set up.
Jim Taylor:Let's look at the 10 minute wellness walk.
Jim Taylor:Let's look at any of those things.
Jim Taylor:You know, there's going to, I think, naturally be people who go,
Jim Taylor:I don't know if that's possible.
Jim Taylor:I don't know if we can afford it.
Jim Taylor:I don't know how you're gonna cover a section off or a station.
Jim Taylor:You know, it's things like, you know, other industries have implemented these,
Jim Taylor:you know, unlimited vacation, for example.
Jim Taylor:I mean, at some point yeah.
Jim Taylor:Someone was like, That's not possible.
Jim Taylor:You know, we can't run the business that way.
Jim Taylor:And so people figured it out.
Jim Taylor:So I think this, there's just an attitude around taking better care of and
Jim Taylor:protecting people and employee experience that you're, you're onto something here.
Jay Ashton:Okay.
Jay Ashton:Well, we'll see where it.
Jay Ashton:Love it.
Adam Lamb:Yeah, and I think I'm compelled to throw my hat in the ring, Jay.
Adam Lamb:So maybe this is a conversation for offline, but if you're looking at somebody
Adam Lamb:to kind of anchor the process in the United States, I would love to I'd love
Adam Lamb:to have a conversation about that because, you know, we're all in it together.
Adam Lamb:So the more we get into it and you know, Jim and I have had
Adam Lamb:these long ranging conversations about kind of non-traditional.
Adam Lamb:Employee benefits as as a tool for not only retention, but also as a, as
Adam Lamb:a point of differentiation in making a particular operation, you know,
Adam Lamb:The preferred employer of, because everybody knows, hey, they get taking
Adam Lamb:really good care of that there.
Adam Lamb:So i
Jay Ashton:b ideas on
Adam Lamb:those.
Adam Lamb:We've been talking . Exactly.
Adam Lamb:But I, you know, I really wanted to applaud you for, you know, putting
Adam Lamb:your foot in it and stepping in the circle and taking on this challenge.
Adam Lamb:I have no doubt that gonna be that, you know, you might be in, you might be in
Adam Lamb:for it a little bit because, you know, you asked for three, you could have 30.
Adam Lamb:So you
Jim Taylor:could have 300.
Adam Lamb:Yeah.
Adam Lamb:Here's, here's hope and here's, because, you know, if that's, you know, 50
Adam Lamb:to 60 associates per unit, that's a whole lot of people who are getting
Adam Lamb:who are getting regular doses of a positive environment to be able to not
Adam Lamb:only mitigate the stress, but also to hopefully alleviate those momentary.
Adam Lamb:Pressures which could lead to a more cyclical emotional output.
Adam Lamb:So thank you very much.
Adam Lamb:And for all our viewers and listeners, Jay, can you kind of just give us
Adam Lamb:kind of a thumbnail on how they can actually get in touch with you?
Adam Lamb:Maybe there's someone listening to this podcast right now in Canada
Adam Lamb:to say, Dammit, I want in on this.
Adam Lamb:How do I get a hold ej?
Adam Lamb:So
Jay Ashton:just go, just do Jay Ashton on LinkedIn and you'll find.
Jay Ashton:Connect with me, message me there, and then we good to, We're good to go there.
Jay Ashton:That's the fastest we're in.
Jay Ashton:Facebook probably as well, if there's a few people still on Facebook.
Jay Ashton:, no.
Jay Ashton:Shout out there.
Jay Ashton:Good.
Jay Ashton:They're, they're good supporter.
Jay Ashton:Exactly, Definitely look at LinkedIn and send me a message.
Jay Ashton:You'll see my logo, my brand up there as well.
Jay Ashton:And and then yeah, you can watch my shows too over there as well.
Jay Ashton:But yeah, I definitely, well,
Adam Lamb:yeah, I definitely wanted to do that because for those of you
Adam Lamb:who are interested in following Jay's show I put in the Spotify link in
Adam Lamb:the chat and I've also added the.
Adam Lamb:Your LinkedIn connection and one more comment before we leave it.
Adam Lamb:Which is nailed it.
Adam Lamb:The fact that they know that they have the autonomy, that they use it
Adam Lamb:wisely and timely, and everyone has each other's back battle through the
Adam Lamb:world when, and reset when needed.
Adam Lamb:And of course that's Doug new hook who always makes it
Adam Lamb:sound like we're going to war
Adam Lamb:My wife said to me once, like, you, you talk about the industry
Adam Lamb:like you guys are going to war.
Adam Lamb:I'm like, Yeah, well, sometimes it's what it feels like too far off
Adam Lamb:and un unfortunately not having.
Adam Lamb:An employer who could provide an asset like a wellness room
Adam Lamb:made it feel even more so.
Adam Lamb:Right.
Adam Lamb:And you know, my particular practice and focuses towards culinary professionals
Adam Lamb:and chefs who want to enjoy their careers without sacrificing their lives.
Adam Lamb:And I think this particular initiative fits right in that scope.
Adam Lamb:And I know Jim, who speaks endlessly and eloquently about, you know, this idea
Adam Lamb:about productivity versus efficiency.
Adam Lamb:Yeah, it might not necessarily be very efficient to have somebody sit
Adam Lamb:down in a wellness room for 10 to 20 minutes, but it's probably gonna make
Adam Lamb:'em a hell a lot more productive.
Adam Lamb:And I think we're gonna have to fucking figure that out in a metric.
Adam Lamb:, do it.
Adam Lamb:Put it on
Jim Taylor:your PNLs.
Jim Taylor:Let's do
Jay Ashton:it.
Jay Ashton:Right?
Jay Ashton:Wellness remain the.
Jay Ashton:Hundred percent.
Jay Ashton:Let's
Jim Taylor:figure that out.
Jim Taylor:There's a way to find it through that data.
Jim Taylor:5%.
Jim Taylor:Well, it, you know that.
Jim Taylor:Yeah,
Adam Lamb:that's do.
Adam Lamb:And if it's, and if it's, if it's if you can quantify it, you can certainly
Adam Lamb:put up a really good argument for why anybody silly not to move forward
Jay Ashton:on it.
Jay Ashton:How did I sort of leave on this as well?
Jay Ashton:Is that this more official, This is that you hear so many stories of people
Jay Ashton:that were about to commit suicide.
Jay Ashton:This one thing changed their decision on, you know, the horrific
Jay Ashton:decision to end their life.
Jay Ashton:If this creates one thing to save one of our chefs in our restaurant
Jay Ashton:people, then it's all worth it.
Adam Lamb:Yeah, I couldn't agree more.
Adam Lamb:Jim, any last words for Jay or our
Jim Taylor:listeners?
Jim Taylor:Well, I'm, I'm looking forward to following along here, Jay.
Jim Taylor:I mean, you and I chat fairly regularly anyway, but I'm gonna keep asking
Jim Taylor:you what you know, what's the latest, where can I look at some examples?
Jim Taylor:What's happen?
Jim Taylor:You know, how can we help?
Jim Taylor:So, just appreciate you being on today.
Jim Taylor:It's good to have a chat with you again.
Jim Taylor:Thank you so.
Adam Lamb:Excellent.
Adam Lamb:I wanna appreciate all the comments that we received during the show.
Adam Lamb:And even in replay, if you're catching this as a livestream replay on
Adam Lamb:LinkedIn, Facebook, or YouTube, please leave comments because we answer
Adam Lamb:and check every single one of them.
Adam Lamb:And if you're already doing something like this, let us know.
Adam Lamb:Take pictures.
Adam Lamb:Mm-hmm.
Adam Lamb:, tag us on Facebook.
Adam Lamb:Some of us do really, really well when we have something to go by.
Adam Lamb:You know, it's hard to create in a vacuum, so to see other people
Adam Lamb:doing similar things, I think really provides a lot of juice.
Adam Lamb:And even if you don't have a separate room that you can convert, maybe
Adam Lamb:it's a table in the back of the room.
Adam Lamb:And Jay, to your point, you know, this whole idea about Like being more
Adam Lamb:staff centric also kind of probably leads into other conversations
Adam Lamb:about what does it look like to have everybody sit down at the same table
Adam Lamb:and have a meal at the same time.
Adam Lamb:Not, not to create a sense of family, because I think family is the wrong
Adam Lamb:connotation within this particular industry, but certainly a cohesive team.
Adam Lamb:Right.
Adam Lamb:Mm-hmm.
Adam Lamb:. Exactly.
Adam Lamb:Absolutely.
Adam Lamb:Absolutely.
Adam Lamb:So thank you very much for watching and listening.
Adam Lamb:My name is Adam Lamb.
Adam Lamb:Jim Taylor, Benchmark 60 j Ashton of the Svk Network.
Adam Lamb:Check out his podcast, support his work and get behind this particular
Adam Lamb:initiative, the staff chair project.
Adam Lamb:So thanks very much everybody, and we'll see you soon.
Adam Lamb:Thanks for joining us on this episode of Turning the Table with
Adam Lamb:me, Adam Lamb and Jim Taylor.
Adam Lamb:This episode was sponsored by Benchmark 60.
Adam Lamb:We're on a mission to change the food and beverage industry by
Adam Lamb:focusing on staff mental health and wellbeing, by forecasting and actively
Adam Lamb:managing workload productivity.
Adam Lamb:Over 200 restaurants and food and beverage operat.
Adam Lamb:Have discovered for themselves how to increase staff retention and become
Adam Lamb:a preferred employer in their market by using our proprietary system.
Adam Lamb:If you'd like to have an operational culture that everybody wants to work
Adam Lamb:for, then check out Benchmark 60 on the web@www.benchmarksixty.com.
Adam Lamb:Thanks for taking the time to be with us and the courage to try new things for the
Adam Lamb:restaurant profession's oldest problem.
Adam Lamb:Turning the table is a production of realignment media.