Adam Lamb:

Welcome to another episode of Turning the Table.

Adam Lamb:

It's me, Adam Lamb once again with our good friend Jim Taylor from Benchmark 60.

Adam Lamb:

Jim, welcome.

Jim Taylor:

Hey, Adam.

Jim Taylor:

How you doing?

Jim Taylor:

I'm doing great

Adam Lamb:

and in our luxurious green room we have our very good friend

Adam Lamb:

Jay Ashton from the Svk Network.

Adam Lamb:

I'll go ahead and bring him in.

Adam Lamb:

Jay.

Adam Lamb:

Morning.

Adam Lamb:

Jay.

Adam Lamb:

How I am.

Adam Lamb:

Very well.

Adam Lamb:

How are you, sir?

Adam Lamb:

Good, good, good.

Adam Lamb:

I just wanted to welcome Jay.

Adam Lamb:

He is a fellow podcaster and the host and producer of the Svk the

Adam Lamb:

Sysco podcast, which is the only food service hospitality podcast that I

Adam Lamb:

know of that actually streams daily.

Adam Lamb:

Is that correct?

Adam Lamb:

Yep.

Adam Lamb:

Fantastic.

Adam Lamb:

And Jim, you and you and Jay have a long time association.

Adam Lamb:

Do you not?

Adam Lamb:

Yeah.

Jim Taylor:

We've done lots of fun stuff together before, so it's good

Jim Taylor:

to have you on turn, no pun intended.

Jim Taylor:

Here, turn the tables a little bit.

Jim Taylor:

Have you on our, I know on our show enjoying this.

Jim Taylor:

I'm

Jay Ashton:

enjoy this.

Adam Lamb:

So we want you to like, follow.

Adam Lamb:

And comment on the show.

Adam Lamb:

Your comments are very often kind of given us the juice as far

Adam Lamb:

as the conversation that goes.

Adam Lamb:

And today we're gonna be talking with Jay about this very, very interesting

Adam Lamb:

effort around and I think this is produced by the brick, is that.

Adam Lamb:

Jay, Actually

Jay Ashton:

it's under my brand.

Jay Ashton:

The Brick.

Jay Ashton:

Is it?

Jay Ashton:

Yeah.

Jay Ashton:

So it's under my brand which is the first time I've kind of went off and

Jay Ashton:

tried something with my brand and what I've done with the industry.

Jay Ashton:

So yeah, it's, the brick is a part of it.

Jay Ashton:

They're going to sponsor and be a part of it.

Jay Ashton:

So yeah, first

Jay Ashton:

time.

Adam Lamb:

And so this is called the Staff Chair project and I

Adam Lamb:

think the tagline is turning.

Adam Lamb:

Turning staff, break rooms into wellness rooms.

Adam Lamb:

And having spent a long time in the back of the house in my career, I can tell

Adam Lamb:

you that , most of the break rooms I've been a party of have been a little more

Adam Lamb:

than, you know, some lockers and a, in a central bench and a bag of stinky clothes.

Adam Lamb:

So not necessarily what I.

Adam Lamb:

Geared towards wellness.

Jay Ashton:

Yeah.

Jay Ashton:

We all laugh.

Jay Ashton:

We all laugh at it because they're all, it, it, they're all the same.

Jay Ashton:

They're broken chairs.

Jay Ashton:

You know, our logo has a milk crate on it.

Jay Ashton:

Their milk crates are upside down.

Jay Ashton:

Oil pales.

Jay Ashton:

There, you know, the furniture that broke out one night, you know, broken chair from

Jay Ashton:

the la or from the, you know, the bar, the, the, the, the old booth, you know,

Jay Ashton:

some old booths in there and all that.

Jay Ashton:

And that's where we, you know, the graveyard of our.

Jay Ashton:

Or good furniture live or lives is in those rooms.

Jay Ashton:

So you know, this is initiative.

Jay Ashton:

I, I can't take credit for the idea.

Jay Ashton:

I'm just going to put it across Canada and we're going to start really looking at it.

Jay Ashton:

Can I start telling you why?

Jay Ashton:

Yeah.

Jay Ashton:

Do the head ok.

Jay Ashton:

Jim knows I can talk and I don't have to do anything this time, which is awesome.

Jay Ashton:

Thank you again.

Jay Ashton:

Yeah, we just wanna hear about it.

Jay Ashton:

So here's the.

Jay Ashton:

Is that I have done about, well, I've done hundreds and hundreds of

Jay Ashton:

interviews over the last few years.

Jay Ashton:

Restauranters all over the globe and mental illness comes up all the time.

Jay Ashton:

Like I have had, I can't even imagine how many shows I've had on the subject.

Jay Ashton:

And, and I'm very grateful that we have now brought it up as a forefront

Jay Ashton:

of a subject within our industry.

Jay Ashton:

We talk about it, it's becoming.

Jay Ashton:

Very easy now to talk about it and address it, but I haven't

Jay Ashton:

seen too many actions applied.

Jay Ashton:

Mm-hmm.

Jay Ashton:

or things done to do or help with it.

Jay Ashton:

It's like we're keep talking and talking and talking, which is good.

Jay Ashton:

I thought, well, let's do something.

Jay Ashton:

So I was going through, I think it was LinkedIn or Facebook or whatever,

Jay Ashton:

social channel and a restaurant down, and I think it was Washington, and I

Jay Ashton:

apologize if I get their location wrong, changed their staff from mental wellness.

Jay Ashton:

And I'm like, this is brilliant.

Jay Ashton:

Like I said, all those horror stories of those years working in

Jay Ashton:

kitchens and those, those staff and Tim knows that we could do this.

Jay Ashton:

So I put out a call to furniture companies across Canada when the brick step,

Jay Ashton:

the brick stepped up to be a partner with me, and to start transforming

Jay Ashton:

restaurants, rooms, into staff rooms, into wellness rooms, and, and just

Jay Ashton:

really give them a new look, a new feel.

Jay Ashton:

And, and, and do something in a sense for mental illnesses, like an action.

Jay Ashton:

You know, we keep talking about it.

Jay Ashton:

We just talk ourselves, keep talking forever about it, and

Jay Ashton:

play an actual physical place or a space that people can go to.

Jay Ashton:

and we all know, and, and Jim, you probably even know this in in your

Jay Ashton:

days in the industry too, is you'll see servers having a bad day and they

Jay Ashton:

put that face on and then they go out and they, then they have their break

Jay Ashton:

and they'll come into the staff room and go back into their horrible world.

Jay Ashton:

Mm-hmm.

Jay Ashton:

. And we just think that, you know, why don't we make that a space that isn't

Jay Ashton:

that bad for them just to hang out?

Jay Ashton:

You know, it might be a place we know people come in early sometimes for

Jay Ashton:

chefs or they stay late after that.

Jay Ashton:

It's a place that they can feel that we're doing something for their mental illness.

Jay Ashton:

Yeah, so that's really the gist of it.

Jay Ashton:

It's simple.

Jay Ashton:

It can be done.

Jay Ashton:

We're looking for three locations to start this fall, fallen

Jay Ashton:

winter to get it out there.

Jay Ashton:

We've had some require our inquiries already.

Jay Ashton:

So pretty basis wanting to get on board with this.

Jay Ashton:

And the brick has been outstanding and supporting the idea.

Jay Ashton:

And I know we're going to, I wanna leave a legacy also in the industry

Jay Ashton:

of changing, doing something.

Jay Ashton:

I can't get my name on a menu you know, like the Shirley Temple, but I want to

Jay Ashton:

do something in a sense that I, you know, did something that I left this industry.

Jay Ashton:

Yeah.

Jay Ashton:

You know, many years, hopefully down the road that I leave this world

Jay Ashton:

leaving something in the industry.

Jay Ashton:

I.

Jay Ashton:

And if so, Jay?

Jim Taylor:

So furniture, I mean the association with the brick, obviously

Jim Taylor:

furniture's a part of it, right?

Jim Taylor:

Because I mean, you and I were kind of joking about this last

Jim Taylor:

time we were talking about it, that people have tried to make, you

Jim Taylor:

know, improve those spaces before.

Jim Taylor:

But usually it's like you said, they bring a furniture, piece of

Jim Taylor:

furniture from the dining room or, or the couch from somebody's apartment

Jim Taylor:

that they don't want anymore.

Jim Taylor:

Right?

Jim Taylor:

. And it's just the beat up coach where the fruit flies.

Jim Taylor:

So furniture's part of it, but what else are you guys gonna do?

Jim Taylor:

What else is part of the initial I'm, Is it a contest?

Jim Taylor:

Is it, you know, what are they, How do people

Adam Lamb:

get involved?

Adam Lamb:

Well, I think what here, go ahead.

Adam Lamb:

So can I just, can I just jump in and ask for a little context?

Adam Lamb:

Because some of our non-Canadian viewers slash listeners may not

Adam Lamb:

necessarily be familiar with the brick.

Adam Lamb:

So I think a little context would.

Adam Lamb:

Would help kind of ground the conversation about not only what

Adam Lamb:

you're trying to do, but where this initiative is kind of born from.

Adam Lamb:

And I know, and I know Jay to your point, that you especially wanna

Adam Lamb:

call out a, a couple people from the brick who specifically have

Adam Lamb:

been kind of behind this initiative.

Adam Lamb:

Right,

Jay Ashton:

Exactly.

Jay Ashton:

So the brick is Canada's largest furniture.

Jay Ashton:

Re I guess retailer.

Jay Ashton:

I don't know how you say that, but they, they have the most, they,

Jay Ashton:

they're everywhere in Canada.

Jay Ashton:

They've been a staple for, for Canada forever.

Jay Ashton:

They're located everywhere across the country and they also have, which

Jay Ashton:

is surprise to me until I started working with them, is they have a

Jay Ashton:

commercial side of the business as well.

Jay Ashton:

So they supply restaurants and hospitals and hospitality locations

Jay Ashton:

for furniture, for their dining rooms and for their kitchens and everything.

Jay Ashton:

Great opportunity to get their brand out there into our industry as

Jay Ashton:

well, to make sure that people know that brick is not just for your.

Jay Ashton:

But also for your workplace as well.

Jay Ashton:

So but yeah, it's good.

Jay Ashton:

Good call out Adam.

Jay Ashton:

People probably thought we were talking about a brick , probably.

Jay Ashton:

He's confused a few people already, but yes, it's a furniture company

Jay Ashton:

across Canada and they're brilliant and I thank them hugely for stepping

Jay Ashton:

up and, and being a part of this.

Jay Ashton:

So, and I think for the US market we can start there as well and start transforming

Jay Ashton:

these spaces into wellness rooms.

Jay Ashton:

Yeah, so cool.

Jim Taylor:

So, so Jay.

Jim Taylor:

So give us a little bit more information about it.

Jim Taylor:

Is this like a competition or is it a contest?

Jim Taylor:

Does someone have to send photos of how, you know, is it, is it

Jim Taylor:

one of those renovation shows?

Jim Taylor:

Like how, how's the whole thing going

Jay Ashton:

out?

Jay Ashton:

Yeah.

Jay Ashton:

It's, it's the Jim Taylor renovation show.

Jay Ashton:

. No, it, it is really, We want people.

Jay Ashton:

Yeah, exactly.

Jay Ashton:

We want people to send photos in to us so they can, they can

Jay Ashton:

go LinkedIn, send it to me.

Jay Ashton:

They can email it to me.

Jay Ashton:

But on LinkedIn's play easiest.

Jay Ashton:

Mm-hmm.

Jay Ashton:

send us photos of what their staff rooms look.

Jay Ashton:

Who they are, where they're located.

Jay Ashton:

Like say it could be anywhere in the US as well.

Jay Ashton:

I'm sure we'll figure out how to do that down there, but we'll definitely look at

Jay Ashton:

them, see what we can do to help them.

Jay Ashton:

And then we want to pick three, kinda like the three winners to start with this year.

Jay Ashton:

And then we'll go from there and see what we can create and help.

Adam Lamb:

So is this kind of like you're looking for three particular operations

Adam Lamb:

who are willing to take this challenge on?

Adam Lamb:

Are there any parameters by which you want to, like like what do you, what do

Adam Lamb:

you see to be kind of central elements behind changing what used to be kind of.

Adam Lamb:

Crappy smelly space into a, into a place where someone can

Adam Lamb:

actually take a deep breath.

Adam Lamb:

And whether that's 10 minutes of meditation or just some quiet time.

Adam Lamb:

And, and before you jump into that, Jay, I just wanted to kind of highlight this

Adam Lamb:

comment that we just got in the chat, which is, I have to say, my time at

Adam Lamb:

Apple changed my view of break rooms, which are really well thought out.

Adam Lamb:

My view of what's possible and necessary has not been the same since.

Adam Lamb:

So clearly this is a timely conversation for.

Adam Lamb:

Yeah.

Jay Ashton:

No kidding.

Jay Ashton:

That's awesome.

Jay Ashton:

You know what, I think we have to go one by, like, we'll have to

Jay Ashton:

go basis by basis, Adam on that.

Jay Ashton:

Mm-hmm.

Jay Ashton:

and look at, we have to make sure that, that, that location understands

Jay Ashton:

we're doing this, not just so they get a, you know, a fresh new staff

Jay Ashton:

room, but it's applying that it's a fixing, or not fixing, but helping

Jay Ashton:

with the mental illness that's, Abruptly across our industry immensely.

Jay Ashton:

So we wanna make sure that they're on board with that, that they want to help

Jay Ashton:

their staff out and their folks that work at their locations with tackling

Jay Ashton:

this, this craziness we have within mental illness within our industry.

Jay Ashton:

So we wanna make sure that they're on board with that.

Jay Ashton:

And then we also wanna make sure that they're gonna support it.

Jay Ashton:

They're gonna take care of it as well.

Jay Ashton:

It's not gonna turn into what it.

Jay Ashton:

So six months later and then they're out there advocating for the mental

Jay Ashton:

illness that's, you know, like I said, everywhere within our industry.

Jay Ashton:

So those are kind of really that simple as we wanna look at.

Jay Ashton:

We don't want to say it's for this kind or this kind.

Jay Ashton:

I saw this will blow your mind.

Jay Ashton:

I saw a restaurant two weeks ago.

Jay Ashton:

I was in in a city here in Canada, different part, and he took me down to

Jay Ashton:

a staff room and brand new restaurant.

Jay Ashton:

You know what a staff room was his.

Jay Ashton:

And I looked at the table and it was like an old dining room, kitchen table, you

Jay Ashton:

know, like probably from a house back in the eighties that just beat up kitchen.

Jay Ashton:

I'm like, cause I asked him, he said, Where'd you stop from?

Jay Ashton:

He's like, Oh, I got this straight here.

Jay Ashton:

Like, it's a table dude.

Jay Ashton:

And he is like, Yeah, it's a table.

Jay Ashton:

So I thought there for a second and, and Jim knows how creative I am.

Jay Ashton:

I'm like, I could even make this table better . Right?

Jay Ashton:

So it doesn't have to be a big, huge staff room or.

Jay Ashton:

It could be a bloody table as well, right?

Jay Ashton:

So we could do anything like make the table, maybe we put candles on

Jay Ashton:

it, maybe put 'em a random table, we put a picture up behind it.

Jay Ashton:

Maybe we could put some reading material on it you know, channels

Jay Ashton:

to a podcast, whatever it is.

Jay Ashton:

I don't think we can dis, you know, like we can say it has to be this or that.

Jay Ashton:

We could, I think, work with every location and your user creativity to

Jay Ashton:

make sure that we're addressing what we're trying to address by doing.

Jim Taylor:

So it's not just about furniture,

Jay Ashton:

right?

Jay Ashton:

No, that's just exactly it, Jim.

Jay Ashton:

It's not about that.

Jay Ashton:

Right?

Jay Ashton:

It's not.

Jay Ashton:

Well, you know, it's, I think it, it helps, but when you see action being

Jay Ashton:

applied to something that is you know, mental illness or whatever you want

Jay Ashton:

to have within this space, someone applying an activity or an action

Jay Ashton:

to something to address it, I think speaks more than just us always talking

Jay Ashton:

about it, but not doing something.

Jim Taylor:

Yeah.

Jim Taylor:

You know, Adam and I talk a lot about, and our, our whole sort of purpose

Jim Taylor:

in, in this, you know, discussion every week is, is about people

Jim Taylor:

centric type discussions, right?

Jim Taylor:

And, and some solutions for operators that can help to improve the,

Jim Taylor:

this sort of employee experience.

Jim Taylor:

Right.

Jim Taylor:

And so Jay, when you and I were talking about this last week, I mean that's

Jim Taylor:

why we wanted to have you here to have sort of this discussion cause it's

Jim Taylor:

such a people-centric piece and so many restaurants, you know, in my experience,

Jim Taylor:

It's not a revenue generating center.

Jim Taylor:

So it becomes this tiny tucked away in the corner.

Jim Taylor:

What's the least amount of space we can give in order to make sure

Jim Taylor:

we check the box of a staff area, but don't lose revenue space?

Jim Taylor:

Right.

Jim Taylor:

I mean, I've worked in some restaurants that had a hundred

Jim Taylor:

staff working at the same time mean, and their staff areas 10 by 10.

Jim Taylor:

I mean, it just doesn't, you know, it just doesn't work.

Jim Taylor:

So I think Where're doing just very cool.

Jim Taylor:

Well, you

Jay Ashton:

know, it's interesting you say that, Jim, because I always say

Jay Ashton:

in the kitchen, in a restaurant, The front house is where you spend most of

Jay Ashton:

your time thinking about when you're designing it, the kitchen maybe gets

Jay Ashton:

a little attention, then your office for your kitchen gets less, right?

Jay Ashton:

If you even get an office.

Jay Ashton:

And then your staff room is the last you think about, right?

Jay Ashton:

Like it's, it's the last thing.

Jay Ashton:

So it doesn't, it doesn't necessarily get the love and, and, and it, and it can't

Jay Ashton:

be at 10 by 10 for a hundred people.

Jay Ashton:

And, and then I've seen them, I, I've seen them over my, I've

Jay Ashton:

been 32 years in the industry.

Jay Ashton:

I have seen some horrific places and just need to apply something to

Jay Ashton:

change those, change it, and use it as a place to discuss these objects.

Jay Ashton:

Imagine if you have this and we, we do one of your, your staff rooms into a wellness

Jay Ashton:

room and your staff is having a hard time and they sit down with the management

Jay Ashton:

or your ownership or your ship mm-hmm.

Jay Ashton:

you have that place to have that discussion that feels

Jay Ashton:

comfortable and safe, right?

Jay Ashton:

Mm-hmm.

Jay Ashton:

. And we need to create safe places where these people, and we have these rooms or

Jay Ashton:

whatever it is, we can make it happen.

Jay Ashton:

And I, and I really think it's, And it, and here's the thing too,

Jay Ashton:

it doesn't cost of fortune, right?

Jay Ashton:

So you always gotta look at that.

Jay Ashton:

Cause you know, you look at these.

Jay Ashton:

Anything you implement in the in the, in anything.

Jay Ashton:

If it's, if it's too expensive, ain't gonna go.

Jay Ashton:

We know that.

Jay Ashton:

Yeah.

Jay Ashton:

So you need to know.

Jay Ashton:

It doesn't cost a lot.

Jay Ashton:

I'm in a, I'm in a, I'm in a, a, a green room they call it here in Toronto.

Jay Ashton:

And it's full of bricks and stuff, but it's pretty cool and nice in here.

Jay Ashton:

Right.

Jay Ashton:

So, and it's probably was a closet once.

Jay Ashton:

So

Adam Lamb:

you know, maybe to illustrate your point Jay I spent the last two years

Adam Lamb:

of my career working in senior living.

Adam Lamb:

And so there's already kind of an overarching.

Adam Lamb:

Focus on health and wellness within that environment.

Adam Lamb:

But like you say, very often it feels like, you know, for the staff, it's

Adam Lamb:

kind of whatever crumbs are left over.

Adam Lamb:

And we were blessed with it was Episcopalian, so there's a little chapel

Adam Lamb:

on premise and we had a couple Couple folks who ministered to the flock and one

Adam Lamb:

of them took it upon herself during Covid to actually take over the bar space and

Adam Lamb:

turn it into kind of like this real cool kind of zen space where it was kind of.

Adam Lamb:

Non-denominational.

Adam Lamb:

There was it was, the lighting was dimmed.

Adam Lamb:

There were a couple different areas where people could sit depending

Adam Lamb:

on what they were drawn to.

Adam Lamb:

There were some books to pick up, but generally it was a space specifically

Adam Lamb:

for the staff to, especially during that time when you have 650 folks

Adam Lamb:

under your care that are all at a hundred percent risk, not including

Adam Lamb:

them, but also, you know, a hundred.

Adam Lamb:

You know, 1200 staff members, you know, they recognized pretty

Adam Lamb:

quickly on that they needed a space where staff members could just

Adam Lamb:

kind of check out for 10 minutes.

Adam Lamb:

And I think it's interesting to point out that, you know, there was no,

Adam Lamb:

there was no timer on the door, right?

Adam Lamb:

Or, or a clock in that space.

Adam Lamb:

So when someone says, Hey, I need to take five.

Adam Lamb:

You know, that might be 30 or 20, but nobody's gonna go in there

Adam Lamb:

and, you know, hey, Oh, okay.

Adam Lamb:

Click, click, click, click, click time's up, we gotta get going because

Adam Lamb:

it kind of defeats the whole purpose.

Adam Lamb:

And to your point, it doesn't take a whole lot of space.

Adam Lamb:

But certainly the ambiance is absolutely critical.

Adam Lamb:

And to make it non-denominational where folks can, you know,

Adam Lamb:

feel good dropping in.

Adam Lamb:

And even if it's just sitting quietly or to pick up a book of wisdom or

Adam Lamb:

whatever it was, it was pretty cool.

Adam Lamb:

I used it a couple times but I was already preaching about self-care

Adam Lamb:

during that time with me and my staff, so they knew that, you know,

Adam Lamb:

they could go walk on the grounds.

Adam Lamb:

And maybe that wellness space.

Adam Lamb:

Uses the outside environment to be part of that.

Adam Lamb:

And I know that a lot of restaurants in the, especially in Canada, are in

Adam Lamb:

kind, not industrial complexes, but certainly retail spaces and if there's a

Adam Lamb:

lot of concrete and not a lot of grass.

Adam Lamb:

But certainly if there's the opportunity to, you know, step outside and walk for

Adam Lamb:

15 minutes in another environment, that that also could count, could it not?

Adam Lamb:

No, I

Jay Ashton:

think so.

Jay Ashton:

I think you, you nailed it, Adam, that that environment outside.

Jay Ashton:

In getting the fresh share and getting out there, Absolutely a hundred percent.

Jay Ashton:

. Adam Lamb: Yeah.

Jay Ashton:

Yeah.

Jay Ashton:

And

Jim Taylor:

that's an interesting one, Adam, because you know, you, I don't

Jim Taylor:

think most people and myself included, didn't think immediately about outside

Jim Taylor:

when you talk about staff space.

Jim Taylor:

But you know, how many times have you either seen or been a part of

Jim Taylor:

the sitting outside having your break on a milk crate in Pacific grease?

Jim Taylor:

I was gonna say dump, right?

Jim Taylor:

I mean it's, that's not any more pleasant than sitting on the same third

Jim Taylor:

generation couch full of fruit flies.

Jim Taylor:

So, I mean, the

Jay Ashton:

head's, the keg in the back, you're seen on the keg where,

Jay Ashton:

The greasy spill by the grease trap.

Adam Lamb:

Oh, the aroma brings back memories.

Jim Taylor:

Go their card.

Jim Taylor:

It's right.

Jay Ashton:

Yeah.

Jay Ashton:

Right.

Jay Ashton:

And you know what, it's interesting by you say that is that they're

Jay Ashton:

probably doing that because the staff room probably is not, It's

Jay Ashton:

worse place, it's probably worse.

Jay Ashton:

Right.

Jay Ashton:

So, you know, if we can you know, I think the thing is, is also

Jay Ashton:

I think it sends a message to.

Jay Ashton:

The old industry is that we're listening, we're hearing you,

Jay Ashton:

we're gonna do something.

Jay Ashton:

And I think that needs to be.

Jay Ashton:

And when you look as an owner and you have chefs in here and you have your,

Jay Ashton:

your staff and they see them doing something for that subject makes it like

Jay Ashton:

we're listening, you're hearing you.

Jay Ashton:

We wanna do something, we're applying something here.

Jay Ashton:

And I think be really good for retention.

Jay Ashton:

I dunno if it was you, Jim, or someone else who's mentioned

Jay Ashton:

that to me the other day.

Jay Ashton:

This will help with retention and we know that's important in our industry today.

Jay Ashton:

And that leads to.

Jay Ashton:

Right, and that leads to better business.

Jim Taylor:

So I was kind of trying to pick your brain a little bit about this

Jim Taylor:

the other day when we were chatting.

Jim Taylor:

And maybe we could get into it a little bit here too, but, so

Jim Taylor:

what are, what's the criteria?

Jim Taylor:

Is it, you know, you're gonna have, I know for sure you're gonna have hundreds

Jim Taylor:

if not thousands of inquiries about this.

Jim Taylor:

I mean as soon as that's only Canada.

Jim Taylor:

Wait until this gets to the US too.

Jim Taylor:

But is it, you know, like, is the restaurant that gets the

Jim Taylor:

opportunity to work on this with you?

Jim Taylor:

Is it, you know, they have the worst looking staff area is.

Jim Taylor:

They're the certain type of business.

Jim Taylor:

Is it just their attitude that, the right attitude you're

Jim Taylor:

looking for around collaboration?

Jim Taylor:

I'm really curious about, you know, what's the vetting process for?

Jay Ashton:

Well, I think who's gonna have the opportunity?

Jay Ashton:

Yeah.

Jay Ashton:

And I think we'll have to go through that, Jim one by one.

Jay Ashton:

Mm-hmm.

Jay Ashton:

. Because we also wanna make sure, like, I really wanna make sure that

Jay Ashton:

they're understand that this is about helping, supporting mental illness.

Jay Ashton:

Like I said, it's not just a, or the Jim Reno.

Jay Ashton:

Or Jay Reno show, right?

Jay Ashton:

Is that where Jay Reno show?

Jay Ashton:

Yeah, exactly.

Jay Ashton:

Which could it be?

Jay Ashton:

But we wanna make sure that it's applying to, you know, that they're on board with

Jay Ashton:

what the per overall purpose is of this.

Jay Ashton:

Mm-hmm.

Jay Ashton:

. And I think we have to go one by one because like I said, from a

Jay Ashton:

table that I think we can help that location out just by redoing a day.

Jay Ashton:

To doing these big, you know, bigger, you know, our retail, you know,

Jay Ashton:

bigger restaurant style, location.

Jay Ashton:

So I think we have to go one by one on that.

Jay Ashton:

We have to, you know, meet with them, talk with them, they're on board mm-hmm.

Jay Ashton:

, and then get our brick people over there to help and see what

Jay Ashton:

we can do to help them out.

Jay Ashton:

And, and it's gonna be, You know, and even to a point I was thinking about

Jay Ashton:

this too, is that maybe some of their stuff wants to be a part of the re when

Jay Ashton:

we do the re for these staff rooms where we're painting the brick walls like they

Jay Ashton:

see behind me or we're just, you know, maybe they wanna be a part of that too.

Jay Ashton:

And sometimes that, that becomes therapeutic in a way as well, that

Jay Ashton:

we're doing something to apply to what people are struggling with and talk

Jay Ashton:

about making it forefront is when you go in there and say, Look what we.

Jay Ashton:

To help tackle mental illness or support it or help with it.

Jay Ashton:

Look at, we did see like you can see it and you can sit

Jay Ashton:

in it and you can enjoy it.

Jay Ashton:

So we gotta do it.

Jay Ashton:

I think we gotta do stuff like this more and more.

Adam Lamb:

So I just wanted to kind of pivot back to a comment that we got

Adam Lamb:

on our LinkedIn chat by a good friend.

Adam Lamb:

And partner Chris Boucher where he is talking about Apple and his view of

Adam Lamb:

break rooms which are really thought out.

Adam Lamb:

And Chris, if you're still watching I'd love you to chime back in and maybe give

Adam Lamb:

us one or two pointers of what that space impact like, how, how it impacted you

Adam Lamb:

and what were those elements that really spoke to you, because that may give you

Adam Lamb:

know, folks who are considering doing.

Adam Lamb:

You know, a place to start, right?

Adam Lamb:

I mean, yes, we know we need to clean things up and we need

Adam Lamb:

to make things kind of pretty.

Adam Lamb:

But aside from that, you know, we can learn from other industries.

Adam Lamb:

I mean, that's the great thing about the hospitality industry is

Adam Lamb:

we seem to be really, really good at co-opting great ideas, no matter

Adam Lamb:

no matter what industry they are.

Adam Lamb:

Vis Avi, you know, the Benchmark 60 Productivity metric,

Adam Lamb:

which for most industrial.

Adam Lamb:

Organizations have been used for years, but for some reason never caught on

Adam Lamb:

in the restaurant industry until Jim started banging the gong about that.

Adam Lamb:

So yeah.

Adam Lamb:

I'm, I'm interested by anybody.

Adam Lamb:

Let me see here.

Adam Lamb:

If I got this.

Adam Lamb:

And we're gonna just kind of.

Adam Lamb:

Put up one more comment was, anywhere I've been a leader, I have a rule.

Adam Lamb:

If my people ever get overwhelming feelings, they have an autonomy to tell

Adam Lamb:

their supervisor, colleague they're taking 10, and to let them take a 10 minute

Adam Lamb:

walk outside on the clock to reset them.

Adam Lamb:

It's worked wonders.

Adam Lamb:

And I think that's great.

Adam Lamb:

And I would ask, you know, what do you do in those crunch time moments

Adam Lamb:

when you can't really afford.

Adam Lamb:

Let somebody off to take 10 minutes, you know, because we're in this cycle

Adam Lamb:

of, you know, the restaurant gets full and now it's time to jump to action, and

Adam Lamb:

then there's a little bit of lag time.

Adam Lamb:

So how does, how does a manager actually, or an operator actually

Adam Lamb:

manage the expectations of the customer as well as the associate?

Adam Lamb:

So, and that's from our good friend, Doug.

Adam Lamb:

Doug Newkirk.

Adam Lamb:

So Adam, I

Jay Ashton:

love that I, I gotta jump in on that because I love that.

Jay Ashton:

Like we could even set a standard that maybe, cuz the staff room

Jay Ashton:

used to be always that place where you, you I shovel your food in.

Jay Ashton:

Oh yeah.

Jay Ashton:

You know, back in the day when you could smoke in restaurants,

Jay Ashton:

it was where the smoke room was.

Jay Ashton:

All these different things was where we thought you had to stay there.

Jay Ashton:

And so maybe some locations can't let their staff leave premise.

Jay Ashton:

That's okay.

Jay Ashton:

But I love the fact that people mention that, you know, they

Jay Ashton:

take a 10 minute wellness.

Jay Ashton:

Or get out there and get some fresh air and it probably in a sense that

Jay Ashton:

10 minutes just going for a quick walk, maybe you suggest, hey, walk

Jay Ashton:

to so and so's, you know, park or whatever's by your restaurant.

Jay Ashton:

But I'm gonna say that 10 minute wellness walk, let's say, or in a

Jay Ashton:

wellness room, will probably increase your sales from that server or whoever

Jay Ashton:

it is, or productivity from the chefs or the, the culinary team in.

Jay Ashton:

immensely because like you said, you get that fresh, it's like you breathe

Jay Ashton:

and you're resetting opposed to sitting in that, you know, that environment

Jay Ashton:

that you're, you know, there's still, still kind of, you know, not happy

Jay Ashton:

at that moment in those places.

Jay Ashton:

Not gonna say they're congee, but you know, you, you're usually here and then

Jay Ashton:

they're probably, you know what happens is you have four servers sitting there.

Jay Ashton:

Let's say they're taking their 10 minutes altogether.

Jay Ashton:

Typically they're not talking about rainbows and roses.

Jay Ashton:

Right.

Jay Ashton:

So they're, they're doing the opposite.

Jay Ashton:

Right.

Jay Ashton:

So I think the more that we can encourage, you know, either sitting in

Jay Ashton:

a wellness room or going for a wellness walk for breaks will actually increase

Jay Ashton:

productivity, playing increased sales.

Jay Ashton:

Mm-hmm.

Jay Ashton:

, Jim's always looking at how to do that and, and that will, I, I, I

Jay Ashton:

can almost guarantee I can see it.

Jay Ashton:

Yeah.

Jay Ashton:

You reset, Here you go for your second half of your.

Jay Ashton:

or you know, here you go back into the, the craziness of the restaurant.

Jay Ashton:

I bet you does.

Jay Ashton:

I bet you increase the sales for

Jim Taylor:

sure.

Jim Taylor:

I think that so much of this stuff, Jay, is, is attitude driven too, right?

Jim Taylor:

I mean, yeah, whether it's, let's look at what the staff area, how that's set up.

Jim Taylor:

Let's look at the 10 minute wellness walk.

Jim Taylor:

Let's look at any of those things.

Jim Taylor:

You know, there's going to, I think, naturally be people who go,

Jim Taylor:

I don't know if that's possible.

Jim Taylor:

I don't know if we can afford it.

Jim Taylor:

I don't know how you're gonna cover a section off or a station.

Jim Taylor:

You know, it's things like, you know, other industries have implemented these,

Jim Taylor:

you know, unlimited vacation, for example.

Jim Taylor:

I mean, at some point yeah.

Jim Taylor:

Someone was like, That's not possible.

Jim Taylor:

You know, we can't run the business that way.

Jim Taylor:

And so people figured it out.

Jim Taylor:

So I think this, there's just an attitude around taking better care of and

Jim Taylor:

protecting people and employee experience that you're, you're onto something here.

Jay Ashton:

Okay.

Jay Ashton:

Well, we'll see where it.

Jay Ashton:

Love it.

Adam Lamb:

Yeah, and I think I'm compelled to throw my hat in the ring, Jay.

Adam Lamb:

So maybe this is a conversation for offline, but if you're looking at somebody

Adam Lamb:

to kind of anchor the process in the United States, I would love to I'd love

Adam Lamb:

to have a conversation about that because, you know, we're all in it together.

Adam Lamb:

So the more we get into it and you know, Jim and I have had

Adam Lamb:

these long ranging conversations about kind of non-traditional.

Adam Lamb:

Employee benefits as as a tool for not only retention, but also as a, as

Adam Lamb:

a point of differentiation in making a particular operation, you know,

Adam Lamb:

The preferred employer of, because everybody knows, hey, they get taking

Adam Lamb:

really good care of that there.

Adam Lamb:

So i

Jay Ashton:

b ideas on

Adam Lamb:

those.

Adam Lamb:

We've been talking . Exactly.

Adam Lamb:

But I, you know, I really wanted to applaud you for, you know, putting

Adam Lamb:

your foot in it and stepping in the circle and taking on this challenge.

Adam Lamb:

I have no doubt that gonna be that, you know, you might be in, you might be in

Adam Lamb:

for it a little bit because, you know, you asked for three, you could have 30.

Adam Lamb:

So you

Jim Taylor:

could have 300.

Adam Lamb:

Yeah.

Adam Lamb:

Here's, here's hope and here's, because, you know, if that's, you know, 50

Adam Lamb:

to 60 associates per unit, that's a whole lot of people who are getting

Adam Lamb:

who are getting regular doses of a positive environment to be able to not

Adam Lamb:

only mitigate the stress, but also to hopefully alleviate those momentary.

Adam Lamb:

Pressures which could lead to a more cyclical emotional output.

Adam Lamb:

So thank you very much.

Adam Lamb:

And for all our viewers and listeners, Jay, can you kind of just give us

Adam Lamb:

kind of a thumbnail on how they can actually get in touch with you?

Adam Lamb:

Maybe there's someone listening to this podcast right now in Canada

Adam Lamb:

to say, Dammit, I want in on this.

Adam Lamb:

How do I get a hold ej?

Adam Lamb:

So

Jay Ashton:

just go, just do Jay Ashton on LinkedIn and you'll find.

Jay Ashton:

Connect with me, message me there, and then we good to, We're good to go there.

Jay Ashton:

That's the fastest we're in.

Jay Ashton:

Facebook probably as well, if there's a few people still on Facebook.

Jay Ashton:

, no.

Jay Ashton:

Shout out there.

Jay Ashton:

Good.

Jay Ashton:

They're, they're good supporter.

Jay Ashton:

Exactly, Definitely look at LinkedIn and send me a message.

Jay Ashton:

You'll see my logo, my brand up there as well.

Jay Ashton:

And and then yeah, you can watch my shows too over there as well.

Jay Ashton:

But yeah, I definitely, well,

Adam Lamb:

yeah, I definitely wanted to do that because for those of you

Adam Lamb:

who are interested in following Jay's show I put in the Spotify link in

Adam Lamb:

the chat and I've also added the.

Adam Lamb:

Your LinkedIn connection and one more comment before we leave it.

Adam Lamb:

Which is nailed it.

Adam Lamb:

The fact that they know that they have the autonomy, that they use it

Adam Lamb:

wisely and timely, and everyone has each other's back battle through the

Adam Lamb:

world when, and reset when needed.

Adam Lamb:

And of course that's Doug new hook who always makes it

Adam Lamb:

sound like we're going to war

Adam Lamb:

My wife said to me once, like, you, you talk about the industry

Adam Lamb:

like you guys are going to war.

Adam Lamb:

I'm like, Yeah, well, sometimes it's what it feels like too far off

Adam Lamb:

and un unfortunately not having.

Adam Lamb:

An employer who could provide an asset like a wellness room

Adam Lamb:

made it feel even more so.

Adam Lamb:

Right.

Adam Lamb:

And you know, my particular practice and focuses towards culinary professionals

Adam Lamb:

and chefs who want to enjoy their careers without sacrificing their lives.

Adam Lamb:

And I think this particular initiative fits right in that scope.

Adam Lamb:

And I know Jim, who speaks endlessly and eloquently about, you know, this idea

Adam Lamb:

about productivity versus efficiency.

Adam Lamb:

Yeah, it might not necessarily be very efficient to have somebody sit

Adam Lamb:

down in a wellness room for 10 to 20 minutes, but it's probably gonna make

Adam Lamb:

'em a hell a lot more productive.

Adam Lamb:

And I think we're gonna have to fucking figure that out in a metric.

Adam Lamb:

, do it.

Adam Lamb:

Put it on

Jim Taylor:

your PNLs.

Jim Taylor:

Let's do

Jay Ashton:

it.

Jay Ashton:

Right?

Jay Ashton:

Wellness remain the.

Jay Ashton:

Hundred percent.

Jay Ashton:

Let's

Jim Taylor:

figure that out.

Jim Taylor:

There's a way to find it through that data.

Jim Taylor:

5%.

Jim Taylor:

Well, it, you know that.

Jim Taylor:

Yeah,

Adam Lamb:

that's do.

Adam Lamb:

And if it's, and if it's, if it's if you can quantify it, you can certainly

Adam Lamb:

put up a really good argument for why anybody silly not to move forward

Jay Ashton:

on it.

Jay Ashton:

How did I sort of leave on this as well?

Jay Ashton:

Is that this more official, This is that you hear so many stories of people

Jay Ashton:

that were about to commit suicide.

Jay Ashton:

This one thing changed their decision on, you know, the horrific

Jay Ashton:

decision to end their life.

Jay Ashton:

If this creates one thing to save one of our chefs in our restaurant

Jay Ashton:

people, then it's all worth it.

Adam Lamb:

Yeah, I couldn't agree more.

Adam Lamb:

Jim, any last words for Jay or our

Jim Taylor:

listeners?

Jim Taylor:

Well, I'm, I'm looking forward to following along here, Jay.

Jim Taylor:

I mean, you and I chat fairly regularly anyway, but I'm gonna keep asking

Jim Taylor:

you what you know, what's the latest, where can I look at some examples?

Jim Taylor:

What's happen?

Jim Taylor:

You know, how can we help?

Jim Taylor:

So, just appreciate you being on today.

Jim Taylor:

It's good to have a chat with you again.

Jim Taylor:

Thank you so.

Adam Lamb:

Excellent.

Adam Lamb:

I wanna appreciate all the comments that we received during the show.

Adam Lamb:

And even in replay, if you're catching this as a livestream replay on

Adam Lamb:

LinkedIn, Facebook, or YouTube, please leave comments because we answer

Adam Lamb:

and check every single one of them.

Adam Lamb:

And if you're already doing something like this, let us know.

Adam Lamb:

Take pictures.

Adam Lamb:

Mm-hmm.

Adam Lamb:

, tag us on Facebook.

Adam Lamb:

Some of us do really, really well when we have something to go by.

Adam Lamb:

You know, it's hard to create in a vacuum, so to see other people

Adam Lamb:

doing similar things, I think really provides a lot of juice.

Adam Lamb:

And even if you don't have a separate room that you can convert, maybe

Adam Lamb:

it's a table in the back of the room.

Adam Lamb:

And Jay, to your point, you know, this whole idea about Like being more

Adam Lamb:

staff centric also kind of probably leads into other conversations

Adam Lamb:

about what does it look like to have everybody sit down at the same table

Adam Lamb:

and have a meal at the same time.

Adam Lamb:

Not, not to create a sense of family, because I think family is the wrong

Adam Lamb:

connotation within this particular industry, but certainly a cohesive team.

Adam Lamb:

Right.

Adam Lamb:

Mm-hmm.

Adam Lamb:

. Exactly.

Adam Lamb:

Absolutely.

Adam Lamb:

Absolutely.

Adam Lamb:

So thank you very much for watching and listening.

Adam Lamb:

My name is Adam Lamb.

Adam Lamb:

Jim Taylor, Benchmark 60 j Ashton of the Svk Network.

Adam Lamb:

Check out his podcast, support his work and get behind this particular

Adam Lamb:

initiative, the staff chair project.

Adam Lamb:

So thanks very much everybody, and we'll see you soon.

Adam Lamb:

Thanks for joining us on this episode of Turning the Table with

Adam Lamb:

me, Adam Lamb and Jim Taylor.

Adam Lamb:

This episode was sponsored by Benchmark 60.

Adam Lamb:

We're on a mission to change the food and beverage industry by

Adam Lamb:

focusing on staff mental health and wellbeing, by forecasting and actively

Adam Lamb:

managing workload productivity.

Adam Lamb:

Over 200 restaurants and food and beverage operat.

Adam Lamb:

Have discovered for themselves how to increase staff retention and become

Adam Lamb:

a preferred employer in their market by using our proprietary system.

Adam Lamb:

If you'd like to have an operational culture that everybody wants to work

Adam Lamb:

for, then check out Benchmark 60 on the web@www.benchmarksixty.com.

Adam Lamb:

Thanks for taking the time to be with us and the courage to try new things for the

Adam Lamb:

restaurant profession's oldest problem.

Adam Lamb:

Turning the table is a production of realignment media.