Everybody's got an opinion, Every Californian and Virginian.
VOICEOVER:It's so hard to tell who to trust and who to ignore.
VOICEOVER:Someone's gotta settle the score.
VOICEOVER:Trey and Chelsey will help you choose.
VOICEOVER:Who's views win and which ones lose.
VOICEOVER:Online Haters are coming for you.
VOICEOVER:Baby, it's time to Review That Review.
Chelsey Donn:Hello.
Trey Gerrald:Hi and hello to all of you.
Trey Gerrald:Listen, welcome once again to Review That Review, we are the podcast that is dedicated to reviewing
Chelsey Donn:reviews.
Chelsey Donn:We're just like Siskel and Ebert only instead of reviewing cinematic masterpiece,
Trey Gerrald:that is your host Chelsey Donn.
Chelsey Donn:And that is your host.
Chelsey Donn:Trey Gerrald.
Trey Gerrald:And together we are your hosts, AKA
VOICEOVER:review Queens.
Trey Gerrald:Cheerio to all of our Patreon members.
Trey Gerrald:They're helping us wait.
Trey Gerrald:That was Australian.
Chelsey Donn:Yep.
Trey Gerrald:Well, just so you know, our Patreon members, they're really helping
Trey Gerrald:And it helps us out when we're producing the show.
Trey Gerrald:They get access to our companion after show podcast, and we love them.
Trey Gerrald:So if you wanna feel the love, show us love.
Trey Gerrald:Yeah.
Chelsey Donn:Yeah.
Trey Gerrald:Go to Patreon dot com slash Review That Review.
Trey Gerrald:You can also find it at our homepage.
Trey Gerrald:Review That Review dot com Chelsey goose.
Trey Gerrald:Bagga how are ya?
Chelsey Donn:I'm?
Chelsey Donn:Good.
Chelsey Donn:I'm good.
Chelsey Donn:We have a handyman outside doing a little bit of work, so hopefully that's not gonna
Trey Gerrald:little hammer hammer, tap,
Chelsey Donn:Yeah, I think, I think we're gonna be okay.
Chelsey Donn:I always hate it when there's a handyman outside my room and I haven't been alerted of that fact.
Chelsey Donn:And I just have like the curtains open and there's a stranger out there,
Chelsey Donn:We could talk about that more there, but anyway, how are you doing Trey?
Chelsey Donn:It's so good to see.
Chelsey Donn:How's your.
Trey Gerrald:I'm good.
Trey Gerrald:Life is good.
Trey Gerrald:You know, as all of our Jewish friends are aware today is yam Kipper.
Trey Gerrald:So we are obviously wishing all of our Jewish listeners, uh, safe and, uh, meaningful
Chelsey Donn:fast
Trey Gerrald:Yes,
Chelsey Donn:an easy, fast, let it be easy.
Trey Gerrald:yes.
Trey Gerrald:Or let it be really hard and
Chelsey Donn:contemplative of.
Trey Gerrald:Yeah.
Trey Gerrald:Consider are you gonna get in the book of life?
Trey Gerrald:What could you do better?
Trey Gerrald:Where have you send.
Chelsey Donn:You are, if you're, if you're listening to the show,
Trey Gerrald:Yes.
Trey Gerrald:So that's enough of that.
Trey Gerrald:Let's, let's move on to fun, happy things so that like we can get our minds off of the fast.
Trey Gerrald:My week's good.
Trey Gerrald:You know, we're, um, chucking along the Jewish holidays are always a great opportunity
Trey Gerrald:And so lovely.
Trey Gerrald:I get to experience that with my large mush Booka.
Chelsey Donn:Oh, good Yiddish.
Chelsey Donn:Look at you.
Trey Gerrald:Ah, yeah.
Chelsey Donn:Very good.
Chelsey Donn:Very good.
Chelsey Donn:Yeah.
Chelsey Donn:It's always a good week.
Chelsey Donn:I'm in LA.
Chelsey Donn:So I'm with my, my Jewish fam out here.
Chelsey Donn:Do a little FaceTime with the kids on the east coast and it's, it's a good time.
Chelsey Donn:It's a, it's a good time of year.
Chelsey Donn:Things are amping up.
Chelsey Donn:It's uh, it.
Chelsey Donn:I dunno.
Chelsey Donn:That's it
Trey Gerrald:It
Chelsey Donn:I think we've said it all, but we haven't said it all because
Chelsey Donn:I have all the fetches,
Trey Gerrald:I've got, I've got some too.
Chelsey Donn:I mean, I think between the two of us, I'm sure there are things
Chelsey Donn:So do you wanna jump in Trey?
Chelsey Donn:Do you wanna start us off?
Trey Gerrald:I would love
Chelsey Donn:Okay.
Trey Gerrald:today, listeners, I really need to
VOICEOVER:Lodge Complaint.
Trey Gerrald:against ice cream machines being broken at the fast food drive through.
Chelsey Donn:Or the UCLA dining hall.
Chelsey Donn:I mean, USA.
Trey Gerrald:Oh, that's right from a few weeks back.
Trey Gerrald:Oh yeah.
Chelsey Donn:forgot already.
Trey Gerrald:I did, you know, now with my job, sometimes I'm driving
Trey Gerrald:I'm gonna swing through fast food.
Trey Gerrald:I'm a trash person.
Trey Gerrald:I grew up trashy.
Trey Gerrald:I love fast food.
Trey Gerrald:It is something I really love, love, love.
Trey Gerrald:I love, and I know there's this whole cultural conversation around the.
Trey Gerrald:McDonald's ice cream machines are all the McFlurries are always down because they
Trey Gerrald:And so they're always down and then there's this whole conspiracy theory, but I don't
Trey Gerrald:I don't really partake in McDonald's per se, but I was coming home late from work
Trey Gerrald:And, you know, they have seven different like stickers on the windows.
Trey Gerrald:And like at the little menu, it's like get an Oreo shake.
Trey Gerrald:And I was like, you know what?
Chelsey Donn:I
Trey Gerrald:Screw my little body screw nutrition.
Trey Gerrald:I want an Oreo shake.
Trey Gerrald:So I asked for an Oreo shake.
Trey Gerrald:You know what diet screwed machine was down.
Trey Gerrald:I hate this.
Trey Gerrald:Why?
Trey Gerrald:Like, like I understand like, oh actually we're out of tomatoes.
Trey Gerrald:So none of our burgers are gonna have tomatoes today.
Trey Gerrald:Sorry.
Trey Gerrald:But like, they would never be like, oh, our French fry machine is down 12 times out of the month.
Trey Gerrald:You know what I mean?
Trey Gerrald:It's very bizarre that there's just this understanding that like, you may not be able to
Chelsey Donn:It's like roulette.
Chelsey Donn:Maybe, maybe not.
Trey Gerrald:Yes.
Chelsey Donn:and also, I feel like, again, not that like we should ever
Chelsey Donn:I'm a full advocate for like you do you girl, and we should all be a little
Chelsey Donn:However, that moment when you've like decided you're gonna go through the drive through, and
Chelsey Donn:Yeah, I am gonna get the milkshake and then you vocalize it, like
Trey Gerrald:no, you're not.
Chelsey Donn:the machine's down.
Chelsey Donn:You're just like, what.
Chelsey Donn:What I had to have a whole conversation with myself before I decided to
Chelsey Donn:Now it's not available after I've like gone through that whole rigamarole in my head.
Trey Gerrald:And oftentimes when you're getting late night drive
Trey Gerrald:I don't know if anyone else has experienced that.
Trey Gerrald:So then there's extra buildup.
Trey Gerrald:Like, Ooh, I, I want that Oreo shake and then you can't get it.
Trey Gerrald:I hate that.
Trey Gerrald:And it happens a lot.
Trey Gerrald:I think it happens a lot more than it probably should.
Trey Gerrald:And that's my Complaint.
Chelsey Donn:Do something about the ice cream machines
Trey Gerrald:Yeah.
Trey Gerrald:I Donn Donn.
Trey Gerrald:I don't
Chelsey Donn:think they're really out or like, like broken or do you think they
Trey Gerrald:Well, we're talking about these weird, soft serve things,
Trey Gerrald:It's like random bags of chemical that
Chelsey Donn:Right.
Chelsey Donn:But maybe they ran out of the chemical bags.
Trey Gerrald:guess I Donn know there is this whole conspiracy that it's
Chelsey Donn:oh.
Chelsey Donn:It's like a lie because they Donn don't wanna deal with it.
Chelsey Donn:Well,
Trey Gerrald:one theory.
Trey Gerrald:Then there's also a theory that they say that they're broken because it makes people talk
Trey Gerrald:And so then people like are going, cuz they wanna see if they can get it.
Trey Gerrald:Like, you know, it's like people are weird and they have all these conspiracies about nothing.
Trey Gerrald:But I do like if I go to Wendy's I want a frosty.
Trey Gerrald:So give it to me.
Trey Gerrald:Don't tell me
Chelsey Donn:to me, baby
Trey Gerrald:Or if it's down, be sorry about it.
Trey Gerrald:Don't be like, no, it's, you know, it's down.
Trey Gerrald:Uh, anyway,
Chelsey Donn:it's just another day at the,
Trey Gerrald:And they're probably telling everyone
Chelsey Donn:Right.
Chelsey Donn:And they're just like, it's down.
Chelsey Donn:Yeah, you too, sir.
Chelsey Donn:You're gonna be disappointed.
Chelsey Donn:Did you get something else instead?
Trey Gerrald:no, I mean, I feel like the next time they tell me no, I'm
Trey Gerrald:And just see what they say.
Chelsey Donn:They're gonna still be like, sorry, go somewhere
Trey Gerrald:They're like, they're like, okay.
Trey Gerrald:You know, whatever.
Trey Gerrald:That's my Complaint.
Trey Gerrald:Chelsey.
Trey Gerrald:What about you?
Trey Gerrald:What do you want Lodge Complaint about today?
Chelsey Donn:I don't even know who my Complaint is directed at, but like, I
Chelsey Donn:Like when there's someone else I'm also like, not that picky.
Chelsey Donn:And so sometimes I feel like I'm with friends that are like more picky than I am.
Chelsey Donn:I can't pick out something with you because we're gonna be here.
Chelsey Donn:For an eternity and I have a few friends, it just like takes forever.
Chelsey Donn:And then by the time we pick something I'm, it's never like really that good.
Chelsey Donn:And why did I just like spend three hours so that, you know, I could watch something about Mary,
Chelsey Donn:Like
Trey Gerrald:Mm-hmm
Chelsey Donn:it, it shouldn't have taken that long.
Chelsey Donn:And I just hate that whole process of like, do you wanna maybe like watch something on Netflix?
Chelsey Donn:Wanna watch TV?
Chelsey Donn:You wanna do?
Chelsey Donn:Oh yeah, yeah.
Chelsey Donn:I'll watch something.
Chelsey Donn:And then like, Four hours later or like, whatever, like the like yeah,
Chelsey Donn:By the time I pick something, I I'm no longer in the mood.
Chelsey Donn:I'm not the same person that I was when I yes.
Chelsey Donn:Said yes before I wanna watch something.
Chelsey Donn:Now I Donn don't wanna watch something.
Chelsey Donn:Now I just wanna be alone in my room.
Chelsey Donn:With an Oreo McClury and my dog, and I just want everyone to go away so that I can watch
Chelsey Donn:I just
Trey Gerrald:This just happened.
Trey Gerrald:When my friend Francis was in town, we were like, we spent like five, 10 literal minutes, which is
Trey Gerrald:And it's like, no, I Donn don't wanna see that.
Trey Gerrald:What about, no, I Donn don't
Chelsey Donn:Well, maybe we'll go back to that one.
Chelsey Donn:If we think like we'll put it on the maybe list, like, Ugh, enough.
Chelsey Donn:I'm done.
Chelsey Donn:I'm done.
Trey Gerrald:in the day, you just turned the television on.
Trey Gerrald:You watched what was on
Chelsey Donn:Exactly.
Chelsey Donn:I kind of like, I missed the good old days when it was like, do you wanna watch step by step or do
Chelsey Donn:Cuz like that's
Trey Gerrald:that's it?
Chelsey Donn:what's on right now.
Trey Gerrald:Yeah.
Trey Gerrald:How were we?
Trey Gerrald:So decisive when we were at blockbuster,
Chelsey Donn:Because we didn't have this many options, like at blockbuster,
Chelsey Donn:So guess what?
Chelsey Donn:You're getting three men and a little lady
Trey Gerrald:Oh yes, no, I hear that.
Trey Gerrald:That really is a Complaint.
Trey Gerrald:That really is like a whole thing.
Trey Gerrald:Mm-hmm
Chelsey Donn:I'm just so over it.
Chelsey Donn:I don't, and I don't know like who to blame.
Chelsey Donn:I know that I have like friends that are on differing, like levels of care.
Chelsey Donn:Like we gotta hit it outta the park every time.
Chelsey Donn:Like, I don't care that much.
Chelsey Donn:Sometimes I just like, want something on, in the background.
Chelsey Donn:But even beyond that, like, I don't know how we fix this.
Chelsey Donn:I know.
Chelsey Donn:Some of the algorithms I think are getting better with their suggestions.
Chelsey Donn:Like even with Netflix now they're putting a lot of like the new releases at the top in accordance.
Chelsey Donn:Like I I'm really into documentaries, so they'll be like a new documentary
Chelsey Donn:And when I'm watching by myself and I'm not searching with anyone else, I'll
Chelsey Donn:I'm in for that, you know?
Chelsey Donn:So that, that's kind of helpful.
Chelsey Donn:Do you, you know, that choose something like button on Netflix.
Trey Gerrald:Oh, yeah, I've never done that.
Chelsey Donn:Yeah, I think I've done it like once or like, I was so desperate.
Chelsey Donn:I was like, whatever, we'll just do Netflix or we're like, let's go.
Chelsey Donn:Yeah.
Chelsey Donn:I don't know how we fixed the problem.
Trey Gerrald:You know, I hear you.
Trey Gerrald:And it's really, that is really valid.
Trey Gerrald:And I think maybe it's just being our own Russian roulette.
Chelsey Donn:Yeah, it could be, or like, it would be really nice if you could, like, if
Chelsey Donn:Hello.
Chelsey Donn:If there was some sort of like app or something where it would pull in all of
Chelsey Donn:Like, whatever it is that like you have access to, and then you could fill out a survey.
Chelsey Donn:That's like, I wanna watch a romcom.
Chelsey Donn:And you know, that's like, is it new?
Chelsey Donn:Is it from like the nineties, eighties?
Chelsey Donn:Like you could like pick like different things.
Chelsey Donn:And then it could like flop out five, six options.
Chelsey Donn:And then you're probably closer.
Trey Gerrald:Yeah, that's a good, I that's a great invention idea.
Chelsey Donn:All right.
Chelsey Donn:Shark tank.
Chelsey Donn:You listening.
Trey Gerrald:We've lobbied it over to you time to pick it up.
Chelsey Donn:exactly.
Chelsey Donn:I mean, we have so many, so many inventions we're just given away here, given a given
Trey Gerrald:Well, I feel, I feel a little bit, um, lighter.
Trey Gerrald:I'm glad we went through those
Chelsey Donn:Yeah.
Chelsey Donn:Yeah, I do too.
Chelsey Donn:I feel like I feel seen in that, like you have this similar experience and I know
Chelsey Donn:It's ours.
Trey Gerrald:It's ours.
Chelsey Donn:that's like lightning like that, like it's it lifts a little bit of the burden.
Trey Gerrald:We are a family.
Trey Gerrald:All right, Chelsey,
Chelsey Donn:Should we make someone else feel seen?
Trey Gerrald:let's jump into some online reviews.
Trey Gerrald:Let's do it.
Chelsey Donn:yeah, let's do it.
VOICEOVER:Review That Review
Chelsey Donn:All right.
Chelsey Donn:As you know, we are your trustee review Queens.
Chelsey Donn:We bring in reviews from the internet that we feel need to be inspected.
Trey Gerrald:We read you a review, break it down and rate the impact of the review
Trey Gerrald:It's a very Regal process that ChelseyBD and I call
VOICEOVER:Assess that Kvetch.
Trey Gerrald:goose.
Trey Gerrald:What have you got for us today on episode 70?
Chelsey Donn:It is episode 70.
Chelsey Donn:And I was thinking where like, have we not, you know, really been mining late of late.
Chelsey Donn:And I thought we haven't really been on Trustpilot in a little while.
Chelsey Donn:So I decided to go over to Trustpilot and check out what the people were saying about Costco.
Chelsey Donn:Cuz generally speaking, I like Costco, you know, I like to buy in bulk every once in a while.
Chelsey Donn:I know David is a big Costco shopper.
Trey Gerrald:yep.
Chelsey Donn:You go with him like Sundays or something like that.
Chelsey Donn:You guys have a Costco date
Trey Gerrald:Yeah.
Trey Gerrald:We're executive members.
Chelsey Donn:who that is really gonna come into play in this review.
Chelsey Donn:So I'm super glad that you are, cuz I didn't know what that was.
Chelsey Donn:So without further a Jew, should we hop
Trey Gerrald:Yeah, let's do it.
Chelsey Donn:All right.
Chelsey Donn:So as I mentioned, this is a trust pilot review of Costco wholesale.
Chelsey Donn:Uh, it is a One-Star-Zinger review written by Linda L.
Chelsey Donn:And it was written six days ago or probably seven days ago.
Chelsey Donn:Cause I think I captured this yesterday.
Chelsey Donn:So with this is, this is, uh, hot off the presses fresh review from trust pilot written by Linda L.
Chelsey Donn:Here we go.
Chelsey Donn:Subject five stars.
Chelsey Donn:Are you kidding?
Chelsey Donn:I see a couple people with five star reviews questioning all the rest of us who
Chelsey Donn:Have they ever shopped at Costco based on my experience, I believe the other
Chelsey Donn:Not so much.
Chelsey Donn:Just look at it this way.
Chelsey Donn:There is no place on Costco's website to leave a review,
Trey Gerrald:Hmm.
Chelsey Donn:no way to contact them via email.
Chelsey Donn:Their feedback page is anonymous.
Chelsey Donn:And they flat out tell you, they don't want to know anything about you and they
Trey Gerrald:Hmm.
Chelsey Donn:In other words, they don't care about you.
Chelsey Donn:The only way to contact them is to call them and to do that, you have to set aside anywhere
Chelsey Donn:I suspect most people give up before they ever speak to a person there.
Chelsey Donn:How do I know this?
Chelsey Donn:I have spent countless hours trying to get my problem resolved.
Chelsey Donn:If you have a customer service issue, prepare to make solving it a part-time job,
Chelsey Donn:I paid $3,000 for an outdoor patio set when Costco delivered it and
Chelsey Donn:They didn't say anything about the damage at the time.
Chelsey Donn:And it was obvious.
Chelsey Donn:They took pictures of everything except the corner of the table that was smashed in, took the tip.
Chelsey Donn:We gave them and they left.
Chelsey Donn:I noticed the damage immediately and called the delivery guys before
Chelsey Donn:They told me I had to call Costco.
Chelsey Donn:That's where my five month ordeal started my first call after taking picture.
Chelsey Donn:And providing proof that the table was damaged.
Chelsey Donn:I was told I'd get a replacement tabletop, or I could return the whole seven
Chelsey Donn:And I would have nothing in the meantime.
Chelsey Donn:So I agreed to wait for the tabletop.
Chelsey Donn:I got canned emails from them every two weeks, always telling me the item was back order.
Chelsey Donn:I got these emails for five months after the first two months, I started wondering
Chelsey Donn:So I called them to see what, if any progress they were making nothing, but
Chelsey Donn:Sun Villa would also email me to ask me if I still wanted a replacement.
Trey Gerrald:Uh,
Chelsey Donn:Yes.
Chelsey Donn:Who pays $3,000 for damaged goods.
Chelsey Donn:Of course, I want it replaced, but I had to confirm that each time or
Chelsey Donn:So I couldn't figure out why I had to deal with them in the first place.
Chelsey Donn:A couple times, sun Villa told me the order was ready, not the same information as Costco had.
Chelsey Donn:So I had to call Costco when that happened.
Chelsey Donn:I had no idea.
Chelsey Donn:When or what was going to happen when the tabletop appeared was Costco going to reassemble it for me?
Chelsey Donn:Were they going to take away the damaged tabletop?
Chelsey Donn:I was told yes to all these things.
Chelsey Donn:After a few lengthy wait times and many transfers, five months later, I got the table.
Trey Gerrald:Hmm.
Chelsey Donn:Even the insulation of the new tabletop was a hassle.
Chelsey Donn:I was told to call the night before the guys were supposed to come out and
Chelsey Donn:The next day, when they would be here after one and a half hours of being on the phone
Chelsey Donn:It doesn't sound like I was on the schedule at all.
Chelsey Donn:So I was doubt.
Chelsey Donn:My phone rang at 7:30 AM the next day.
Chelsey Donn:And they were on their way would get here in 10 minutes.
Chelsey Donn:So much for the two hour window.
Chelsey Donn:The whole process of replacing the tabletop took about five minutes,
Chelsey Donn:I have no idea how many hours of time on my.
Chelsey Donn:I really wonder if I would've ever gotten a resolution.
Chelsey Donn:Had I not called as many times as I did.
Chelsey Donn:And someone else mentioned the scam executive membership.
Chelsey Donn:The same thing happened to me.
Chelsey Donn:I just got a $60 gift card in exchange for two years of the $125 membership.
Chelsey Donn:The only reason I didn't cancel it after the first year was because I
Chelsey Donn:Here's the kicker.
Chelsey Donn:You can't cancel your Costco membership online either.
Chelsey Donn:You have to call them.
Chelsey Donn:There's another couple of hours of my life.
Chelsey Donn:I will never get back.
VOICEOVER:Mm.
Trey Gerrald:Linda.
Chelsey Donn:Linda, Linda, Linda, what do you think of Linda?
Trey Gerrald:Well, I feel for Linda,
Chelsey Donn:I feel for Linda.
Trey Gerrald:I, I do feel for Linda, you
Chelsey Donn:Oh, I meant to mention also, sorry, this, so, so she's right.
Chelsey Donn:You know, Costco doesn't allow you to contact them and all that, this trust pilot page by
Trey Gerrald:oof.
Chelsey Donn:was not, and has not been claimed by Costco.
Trey Gerrald:Oof.
Trey Gerrald:Well, it's interesting because I find myself listening to this review.
Trey Gerrald:Having had a very similar experience with west Elm, where.
Trey Gerrald:This was for our upper west side apartment.
Trey Gerrald:I ordered this table and it was a leaf extension table and it was
Trey Gerrald:Table.
Trey Gerrald:So the delivery guys were like, they said, like, you'll have to call, like we can't replace it.
Trey Gerrald:You know, like our job is just to bring it.
Trey Gerrald:So like, then I was like, okay, cool.
Trey Gerrald:You know, I was able to like, get something in motion, but it was also back ordered and then
Trey Gerrald:So it arrived completely smashed on all four corners, like exactly how Linda sang.
Trey Gerrald:And I was like, so livid.
Trey Gerrald:So then I had to call again and they had to like send a new one.
Chelsey Donn:And were you like, hello?
Trey Gerrald:I was so mad.
Trey Gerrald:I was also dealing with like rejuvenation, which is like a new company under that umbrella.
Trey Gerrald:And there were so many problems that I was just completely fed up, but at
Trey Gerrald:I can't imagine five months of getting an email every two weeks.
Trey Gerrald:Like, it's very frustrating.
Trey Gerrald:I'm trying to tamper my judgment here because I I'm feeling a little judgemental.
Chelsey Donn:Of Linda.
Trey Gerrald:I'm feeling a little judgemental of buying such a huge product at Costco.
Trey Gerrald:So I'm just, I want to put that into the space,
Chelsey Donn:people do that stuff all the time.
Chelsey Donn:Like that's like we think about Costco as like paper towels and bulk food items,
Trey Gerrald:Yeah.
Trey Gerrald:And it doesn't seem like it works very well.
Chelsey Donn:But that is the ultimate question.
Chelsey Donn:That was my ultimate question.
Chelsey Donn:As I was reading through this is like, is this just the hell?
Chelsey Donn:Of ordering large products online to be delivered because you know, we've read
Chelsey Donn:And we read reviews like this from Ikea.
Chelsey Donn:And you had this experience with west Elm.
Chelsey Donn:Is this just like par for the course comes with the territory when
Chelsey Donn:It somebody's gonna have something smashed because like there's certain items that I've
Chelsey Donn:Like I was thinking about getting a new mini fridge, but all of the reviews
Chelsey Donn:So I was thinking fine.
Chelsey Donn:If I wanna get a mini fridge, like I gotta drive over to best buy and have them put it in my car.
Chelsey Donn:And then like, have someone take it out here because it seems like in the act
Trey Gerrald:Hmm.
Chelsey Donn:right.
Chelsey Donn:So is this like a Costco specific thing, which regardless it's terrible.
Chelsey Donn:And it, it speaks poorly of the company because it's representative of the
Trey Gerrald:well, that was my distinction.
Trey Gerrald:Cuz if we sort of peel back the layers here, Linda purchased something at Costco, it was
Trey Gerrald:And then it was back ordered.
Trey Gerrald:Okay.
Trey Gerrald:So.
Trey Gerrald:Like that's frustrating, but is that Costco's fault?
Chelsey Donn:I think that the real Complaint here that was getting across, but obviously it
Chelsey Donn:other than to pick up a phone, like during business hours, wait on hold for like however
Chelsey Donn:And there's nowhere to like, there's no contact form where you can, I
Trey Gerrald:You know, honestly, to me, that is the value of this review.
Trey Gerrald:And I think that goes back to my comment about feeling judgemental.
Trey Gerrald:If I'm gonna spend $3,000 on outdoor furniture.
Trey Gerrald:Go to west Elm, their outdoor furniture is $3,000 and they have many ways to contact them.
Trey Gerrald:Like that, I think is the huge takeaway for me here is like, this is not a
Chelsey Donn:Right.
Chelsey Donn:That is, but like, I don't think that that's Linda's fault cuz she
Chelsey Donn:I mean, like I think that this would happen to anybody in this situation.
Chelsey Donn:That's why it's valuable because anybody that buys something from
Chelsey Donn:Does happen on a regular basis and has a problem is gonna have to go through this whole hoopla
Trey Gerrald:Yeah.
Trey Gerrald:I mean, it has to become your part-time job.
Chelsey Donn:you, yeah, you better have clear your schedule.
Trey Gerrald:Hi.
Trey Gerrald:What do you do for work?
Trey Gerrald:Oh, I, um, call Costco every day.
Chelsey Donn:customer service and wait on the phone until they pick up.
Chelsey Donn:It's just bad customer service to say it light.
Trey Gerrald:Definitely.
Trey Gerrald:That's very clear.
Trey Gerrald:And, and I do think that is the value of reading Linda's review as a consumer.
Chelsey Donn:Linda's pain because I feel like what she's saying is
Chelsey Donn:I'm screaming into the ether.
Chelsey Donn:Nobody's listening.
Chelsey Donn:There's nowhere for me to write this down and send this as a direct Complaint to Costco.
Chelsey Donn:There's nowhere for me to write this as a review.
Chelsey Donn:There's nothing that I can do except for go to this unclaimed.
Chelsey Donn:Page on Trustpilot and hope that somebody at Costco corporate reads
Chelsey Donn:I mean, that's ridiculous.
Trey Gerrald:yeah, I was gonna say, and, and no one, they're not even claiming
Trey Gerrald:So my question though, like if it isn't a big.
Trey Gerrald:Item, like if you bought something and it was damaged and you came back into
Trey Gerrald:Like, I feel like
Chelsey Donn:I'm sure.
Trey Gerrald:of this are so complicated.
Chelsey Donn:I guess, but I just don't wanna like write off Linda's experience because yes, like
Chelsey Donn:Put the television back in your car, go back to Costco and deal with it.
Chelsey Donn:People are buying like garage doors from Costco.
Chelsey Donn:I mean, there's like a lot of stuff you could buy from Costco.
Chelsey Donn:That's not the kind of stuff that you can just throw in your trunk and go back.
Chelsey Donn:And I think having your only customer service option be to go into the store.
Chelsey Donn:Isn't right.
Trey Gerrald:Yeah.
Trey Gerrald:I mean, again, that's the value I think here is like Donn.
Trey Gerrald:Don't be Linda, like learn from Linda's
Chelsey Donn:Linda.
Chelsey Donn:Don't do what Linda had.
Chelsey Donn:Don't go through what Linda had to do.
Chelsey Donn:Maybe go somewhere else.
Chelsey Donn:But yeah, I really thought that that was okay.
Chelsey Donn:What do we think of at the top of the review, Linda saying, like, I see you five star reviews.
Chelsey Donn:I see you.
Chelsey Donn:And I challenge you and One-Star-Zinger my fellow one stars.
Chelsey Donn:I believe you, my five stars.
Chelsey Donn:I'm not believing what you have to say.
Trey Gerrald:I mean, I honestly, like, I think that's where the humor ended for me, cuz I
Trey Gerrald:She's real.
Trey Gerrald:She gets it.
Trey Gerrald:She.
Chelsey Donn:Yeah.
Chelsey Donn:I mean, she was not joking around.
Chelsey Donn:She had a point.
Trey Gerrald:She also Linda claims, like they don't care about you.
Trey Gerrald:They don't want to hear the complaints, which it seems like she's provided a
Trey Gerrald:Like, this is not a situation where if something goes wrong with delivery, you're gonna be able
Trey Gerrald:And I imagine that's probably common.
Chelsey Donn:valuable, as you said, like as a consumer to like go in, you
Chelsey Donn:Does buy these bigger ticket items, but now that I've read Linda's review, I'm gonna be like,
Trey Gerrald:What is Linda's spelling a grammar like,
Chelsey Donn:It's good.
Chelsey Donn:We did.
Chelsey Donn:We used the all cap.
Chelsey Donn:Sometimes I tried to emphasize that in the reading,
Trey Gerrald:yeah, I think it calls for it.
Chelsey Donn:I think.
Chelsey Donn:Yeah.
Chelsey Donn:And they divided everything up into like nice digestible.
Chelsey Donn:Paragraphs, which I personally like, like I get really dizzy by just the long
Trey Gerrald:I believe Linda.
Trey Gerrald:I do think they're being truthful.
Trey Gerrald:I mean, even.
Chelsey Donn:think they're being truthful.
Trey Gerrald:Even down to the point of being like I noticed immediately, I called them.
Trey Gerrald:They were still in the driveway.
Trey Gerrald:Like I literally believed that she got an email over two weeks.
Chelsey Donn:I believe Linda.
Chelsey Donn:And I think that she really did a good job of like tearing down any of the
Chelsey Donn:Cuz you might say like, well, you know, why didn't you notice it when they were still there?
Chelsey Donn:She's like, ah, They were in the driveway.
Chelsey Donn:Well, why wouldn't you try to email them or why wouldn't you try and do that?
Chelsey Donn:Uh, uh, like I did.
Chelsey Donn:It's not a thing.
Chelsey Donn:What do we think Linda does for a living when she's not calling customer service?
Trey Gerrald:I think she's a principal at a school
Chelsey Donn:I think, yeah, I think Linda's a teacher or
Trey Gerrald:vary by the books.
Chelsey Donn:of some sort, maybe she's like a principal or like an assistant principal.
Chelsey Donn:She is pretty organized.
Trey Gerrald:What about the humor entertainment level?
Trey Gerrald:I mean, it's pretty maddening the experience.
Chelsey Donn:It is maddening, but I do feel like there was a little bit of fun in there.
Chelsey Donn:The job saw, like, I, I do believe that Linda has a sense of humor.
Trey Gerrald:I wonder if Linda tried tweeting
Chelsey Donn:I thought about that too.
Chelsey Donn:Cuz I feel like it's trust pilot or Twitter.
Chelsey Donn:Those are really like your only options.
Chelsey Donn:If there's nowhere else to contact.
Chelsey Donn:I don't know if Linda has a Twitter.
Trey Gerrald:I know it just occurred to me about that too.
Trey Gerrald:I wonder also, I mean, it just makes me feel so angry that I think that I would go
Trey Gerrald:Of the same fucking thing, just over and over and over, over, and like a literal, crazy person,
Chelsey Donn:Right.
Chelsey Donn:That being said, I feel like Linda did a really good job of expressing.
Chelsey Donn:You know, their anger at the situation and like the intensity of the situation,
Trey Gerrald:Right.
Trey Gerrald:They really like kept it.
Trey Gerrald:Cool.
Trey Gerrald:I felt the anger and I felt on their side the entire time.
Chelsey Donn:Right.
Chelsey Donn:Then that, that tagline thing about the, I thought it was very interesting to me that
Chelsey Donn:Like I wonder if like Linda also is very involved in the community because she feels very, like, I
Chelsey Donn:Too Shay.
Chelsey Donn:I agree.
Trey Gerrald:Yeah.
Trey Gerrald:I, I'm not really sure about any of that.
Trey Gerrald:I, I know that like the whole point of the membership is like, after you spend
Trey Gerrald:But I know that we got it.
Trey Gerrald:Like, I don't know about a scam or whatever, but, um, also the executive membership is
Trey Gerrald:I think it's like the bigger one or something.
Chelsey Donn:But there must be a BA like I think I, yeah, I think I paid
Trey Gerrald:maybe it's the middle one.
Trey Gerrald:Maybe gold is first.
Trey Gerrald:Yeah, it's black.
Trey Gerrald:It's a black.
Chelsey Donn:Yeah.
Chelsey Donn:Mine's white.
Trey Gerrald:So, okay.
Trey Gerrald:Maybe it's the middle or like the highest of the non-business, you know, I mean, it is
Trey Gerrald:I mean, it seems pretty horrible.
Chelsey Donn:then the only other thing that I feel like we, we do need to at least address,
Trey Gerrald:Yeah.
Trey Gerrald:I was confused in the narrative cuz it was in the conversation about getting an email
Trey Gerrald:But then they're saying that sun Vela said it was available and then
Trey Gerrald:So maybe Costco hadn't received it yet, but like it's all very confusing why they were included.
Chelsey Donn:Exactly.
Chelsey Donn:Like, it seems very strange that like sun Villa is emailing them to ask if they
Chelsey Donn:Cuz I shouldn't have had to like be communicating with them.
Chelsey Donn:There should be a Costco employee whose job it is to like maintain the
Chelsey Donn:Like why am I being looped into those kind of emails?
Trey Gerrald:that does seem so weird.
Trey Gerrald:I think I can crown Linda.
Chelsey Donn:I can, I can crown Linda let's do it.
Trey Gerrald:Okay.
Trey Gerrald:So Chelsey and I each have our own set of zero to five crown cards and an effort to
Trey Gerrald:We will simultaneously reveal our writing.
VOICEOVER:The Queens are Tabulating Joseph school.
Chelsey Donn:Okay.
Chelsey Donn:I was really torn four crowns from me, four and a half crowns from Trey
Chelsey Donn:All right, Trey, you start us off.
Chelsey Donn:Why four and a half crowns for Linda.
Trey Gerrald:I believe the review.
Trey Gerrald:I believe this is what happened and it feels very unsatisfactory, especially for a company
Trey Gerrald:Like I'm.
Trey Gerrald:I already would like I've already expressed, I would be a little leery of anything being
Trey Gerrald:I didn't do the full Review Queen because it feels a little I'm.
Trey Gerrald:I mean, I don't know.
Trey Gerrald:I, I feel like.
Chelsey Donn:Just didn't make it to the full Queen for you.
Trey Gerrald:This is a very unique set of circumstances.
Trey Gerrald:It was something that was delivered.
Trey Gerrald:I've never had anything delivered.
Trey Gerrald:It's something that was out of stock.
Trey Gerrald:And so then, like there's a holding pattern.
Trey Gerrald:Like it just is so many specifics that had to fall into place for this experience that I Donn don't
Trey Gerrald:Why did you say.
Chelsey Donn:really for the, the point that you just made.
Chelsey Donn:That's why I took away that last crown.
Chelsey Donn:I agree with everything.
Chelsey Donn:I think that like Linda is justified in, in their anger and that this is unacceptable.
Chelsey Donn:And I'm so glad that I have all this information now, uh, that I didn't know before.
Chelsey Donn:And it really will impact my decision making moving forward.
Chelsey Donn:That's where the four crowns come from, comes from.
Chelsey Donn:I took away the one.
Chelsey Donn:I Donn, like you said, I don't think this is gonna be everyone's experience.
Chelsey Donn:I think this is a specific circumstance within Costco, and I don't think it's necessarily fair
Chelsey Donn:They took it home and had the.
Chelsey Donn:Bed best night's sleep or was the cutest thing in their apartment.
Chelsey Donn:Like other people might have five star experiences still with Costco that aren't having to deal
Chelsey Donn:And for that kind of absolute comment of like, we cannot believe any of these five
Chelsey Donn:I thought that took it a little to the extreme.
Chelsey Donn:So I went with four crowns for Linda, but I thought it was a good review and informative and.
Chelsey Donn:Linda L um, I hope that you're now retired from your job of, of
Trey Gerrald:As a principal and that yes, that you retire from your part-time job and that
Chelsey Donn:I hope you're enjoying the heck out of that outdoor patio.
Trey Gerrald:you know, as soon as it was finished, Linda trapped
Trey Gerrald:And then it smushed the side of the table.
Chelsey Donn:Oh, I hope not.
Chelsey Donn:I really hope that would be terrible.
Chelsey Donn:I hope that I hope that's not the end for Linda.
Chelsey Donn:All right.
Trey Gerrald:review.
Trey Gerrald:I feel so angry now at Costco
Chelsey Donn:you.
Chelsey Donn:I know, I know.
Chelsey Donn:I wasn't thinking that people were gonna be that upset.
Chelsey Donn:I think that that 1.5 overall score is really low, but you know what, when you
Trey Gerrald:very true.
Trey Gerrald:I've never stopped to write a five star about Costco.
Trey Gerrald:So,
Chelsey Donn:Right.
Chelsey Donn:There you go.
Chelsey Donn:I'll write my Queen.
Chelsey Donn:We've done it.
Chelsey Donn:We've reached the most Regal portion of our show.
Chelsey Donn:Trey.
Chelsey Donn:Who are you inducting today for?
VOICEOVER:My Royal line.
Trey Gerrald:all right, this week I am going to induct all of the veterinarians in the world.
Chelsey Donn:Good one.
Trey Gerrald:How have we not done this yet?
Trey Gerrald:You know, there is something so special about the relationship between animals and humans.
Trey Gerrald:And it's really miraculous when you stop to think about the depth of relationship
Trey Gerrald:It's sort of unique.
Trey Gerrald:I, I don't know what other, you know, it's just inter-species relationship.
Trey Gerrald:That's so profound, emotional and moving.
Trey Gerrald:And we have these conduits in our lives that are able to study and deduce what's occurring when.
Trey Gerrald:You know, your little beloved pet is having an issue or, you know, God forbid
Trey Gerrald:And that people commit their lives to learning and helping little helpless animals, I think is
Trey Gerrald:And so, you know, you also are always very aware when you have a killer vet.
Trey Gerrald:Wait, that's
Chelsey Donn:That didn't sound right.
Trey Gerrald:you're all, when you have a rockstar vet and someone who's just sort of like, man,
Chelsey Donn:yeah,
Trey Gerrald:you know, And I think that we, I mean, it's come up many times on this podcast, the
Trey Gerrald:But when I think about vets, it's just, it's wonderful to know that there's someone you
Trey Gerrald:You know, a block away and we love them and they love our animals and they take care of them.
Trey Gerrald:And when hunter is constantly scratching, I can communicate.
Trey Gerrald:And they're like, well, let's try this little pill to see if there's something in
Trey Gerrald:And maybe it's, you know, they just can offer things because hunter can't tell me what's wrong.
Chelsey Donn:That's.
Trey Gerrald:So for that reason, I'm going to induct all of you vets out there.
Trey Gerrald:You have to deal with all of the stuff.
Trey Gerrald:And for that reason, I don't know if you're thanked enough.
Trey Gerrald:So this week I'm inducting you all the veterinarians in the world.
Trey Gerrald:You are my, and Chelsea's too.
Trey Gerrald:I'm gonna say it.
Trey Gerrald:Royal Highness.
Chelsey Donn:true.
Chelsey Donn:It's so funny, that seemed like the kind of job that like, you know, when you're like ask a kid,
Chelsey Donn:And they're like, I wanna be a fireman.
Chelsey Donn:I wanna be a vet.
Chelsey Donn:Like it's like one of those jobs.
Chelsey Donn:And then people don't realize that, like once you actually go on that track, that is so
Chelsey Donn:To become a veterinarian.
Chelsey Donn:It is an insane amount of schooling and education and learning all different kinds of animals.
Chelsey Donn:And, you know, just so much so that you can have this job.
Chelsey Donn:It's pretty remarkable.
Chelsey Donn:I mean, like, I think my, I mean, I know that the vet where I take Goldie, like they see
Chelsey Donn:And you're just thinking like that same person saw like a cat at two o'clock a dog at three
Chelsey Donn:Like, like it's just so crazy that they know.
Chelsey Donn:all these animals.
Chelsey Donn:I mean, you think like doctors have to learn the human body and that's like exhausting
Trey Gerrald:Crazy surely
Chelsey Donn:Yeah.
Trey Gerrald:while we're singing your praise as fats.
Chelsey Donn:Yeah.
Chelsey Donn:So I do concur.
Chelsey Donn:I do conc.
Trey Gerrald:Well, that's it Queen.
Trey Gerrald:We did it.
Trey Gerrald:We have concluded another round on the are and RQ.
Trey Gerrald:That's my dolphin noise
Chelsey Donn:You just scared Goldie Goldie.
Chelsey Donn:It's uncle Trey gold.
Trey Gerrald:I know the language I spoke to her.
Trey Gerrald:Sorry.
Chelsey Donn:Oh, oh, alright.
Chelsey Donn:Anyway.
Chelsey Donn:Wow.
Chelsey Donn:That was, uh, that was a moment.
Chelsey Donn:Thank you for joining us today.
Chelsey Donn:If you like what you heard, please tell a friend.
Trey Gerrald:If you didn't like what you heard, please tell an enemy.
Trey Gerrald:If you'd like the chance to be featured on our show, leave us a review.
Trey Gerrald:You can do that on apple podcast, Spotify or podcaster.
Trey Gerrald:We've made it easy with a little hyperlink.
Trey Gerrald:Love the podcast.com/the review Queens, which will take you to all of those sites.
Trey Gerrald:There's a one click link in our show description below.
Trey Gerrald:We've made it easy breezy, beautiful dolphin noise, scaring, Goldie.
Chelsey Donn:Yes, we have also to support our show.
Chelsey Donn:You can visit Review That Review dot com slash donate where even a one
Trey Gerrald:Join our mailing last at Review That Review dot com to stay up to
Chelsey Donn:Hit up our voice mailbox.
Chelsey Donn:1 8 50 review zero.
Chelsey Donn:You can follow us on all the socials at the review Queens I'm at ChelseyBD.
Trey Gerrald:And I am at Trey Gerrald.
Trey Gerrald:On today's after show pod, we are rating and reviewing a One-Star-Zinger review
Chelsey Donn:Oh, my goodness.
Chelsey Donn:They make Kahlua like, like the alcohol.
Chelsey Donn:You could do it through a Curig.
Chelsey Donn:Wow.
Chelsey Donn:Okay.
Chelsey Donn:Curious.
Trey Gerrald:So to find out what made, ChelseyBD say.
Chelsey Donn:I'm such an old lady I'm like now with these talks, these kids
Trey Gerrald:This is like actually one of those actual Somali faces you could have done on a
Chelsey Donn:then join our Patreon page at Patreon dot com slash Review
Trey Gerrald:and remember.
Chelsey Donn:Ignore the haters.
Chelsey Donn:You're a Queen
Trey Gerrald:Gender nonspecific executive suite membership, Costco Queen
Chelsey Donn:Queen.
Chelsey Donn:Bye.
Trey Gerrald:buy Queenies go get your groceries, not your patio furniture.
Chelsey Donn:Definitely Donn.
Chelsey Donn:Don't get the patio furniture.
Chelsey Donn:What a nightmare.
VOICEOVER:Review That Review is an independent podcast.
VOICEOVER:Certain names have been redacted or changed to.
VOICEOVER:Executive produced by Trey Gerrald and Chelsey Donn with editing and sound design
VOICEOVER:Our cover art was designed by LogoVora VRA and our theme song was written by
Chelsey Donn:Don't make that sound
Trey Gerrald:What sound did flipper make?
Chelsey Donn:I'm not gonna do it.
Chelsey Donn:I'm not doing it.
Chelsey Donn:Do not do it.
Chelsey Donn:I can't have to calm her down again.
Chelsey Donn:It's too much.
Chelsey Donn:Don't do it.
Chelsey Donn:Trey Donn.
Chelsey Donn:Don't.
Trey Gerrald:I'm not.
Chelsey Donn:Okay, but flipper makes the same sound that you made earlier.
Chelsey Donn:I think
Trey Gerrald:Oh, oh.
Trey Gerrald:I felt like I really failed it up.
Trey Gerrald:Like I was gonna try to
Chelsey Donn:not gonna do the sound and scare her.
Trey Gerrald:No, we're not gonna do it Goldie it's okay.
Chelsey Donn:It's okay.
Chelsey Donn:Goldie, you're
Trey Gerrald:Rest your little dog bones.
Trey Gerrald:It's okay.
Trey Gerrald:Canor.
Chelsey Donn:kind.