Hello and welcome to the perpetual traffic podcast.
Speaker:This is your host, Ralph Burns, the founder and 11,
Speaker:alongside my awesome co host.
Speaker:Lauren E.
Speaker:Petrullo, the founder of Mongoose Media.
Speaker:So glad you joined us here today.
Speaker:Today is a Friday.
Speaker:We're recording on a Friday and
Speaker:Fri yay.
Speaker:we have a TGIF, TGIFF as one of my guys said.
Speaker:today we're going to talk about, it's an old and filtered episode.
Speaker:Because of just things that have gone on this week that you probably
Speaker:are dealing with in your business.
Speaker:You're probably doing some year end planning, but you're also dealing with
Speaker:a team and managing that team as well as clients and or products and or a business.
Speaker:So we're going to talk about a lot of that stuff here today.
Speaker:so we don't really know exactly how it's going to come
Speaker:I'm so
Speaker:the point is, like, this is unfiltered Friday.
Speaker:but before we get into that, there's something that we
Speaker:haven't done a long time.
Speaker:We have not read off reviews.
Speaker:We've been given the gift of feedback, some cases, cases, like not so
Speaker:constructive, some cases constructive and some days, you know, just things
Speaker:are just going to pump up Lauren's ego.
Speaker:So, um, but we would love you to leave a.
Speaker:Reviewing a rating for us, wherever you listen to podcasts, obviously
Speaker:a rating is easy on Spotify.
Speaker:Most of these reviews come over from Apple podcasts.
Speaker:We've been doing this for quite some time.
Speaker:Did you realize we have 1155 ratings and it's literally, it's four and a
Speaker:half stars, most of the way through.
Speaker:So should we make a 2025 for 2025?
Speaker:Like how do we get to 2025 reviews in
Speaker:2025?
Speaker:would be cool.
Speaker:Yes,
Speaker:that's great.
Speaker:See, this is what the unfiltered, or is it unplugged?
Speaker:I don't know what it is.
Speaker:It's just us doing our thing.
Speaker:so 1, 155 reviews, like that's great.
Speaker:It really appreciate everyone who's ever done a review.
Speaker:And we've got a couple here that I think are worthwhile, that we have
Speaker:not talked on in quite some time.
Speaker:There's that was led by Dorm 1 0 1.
Speaker:Demi 1
Speaker:of you, by the way, if you are if you're listening to this, I have
Speaker:not seen or read these reviews so I Forgive me if you are watching this on
Speaker:youtube because I can't hide anything from my face, so I'm really nervous,
Speaker:Ralph.
Speaker:Yeah.
Speaker:So head on over to perpetual traffic.com/youtube to see
Speaker:Lauren's reaction to some of these.
Speaker:All right, so this one is five stars, from Demi 1 0 1.
Speaker:So far so good with some diamonds.
Speaker:Oh, oh.
Speaker:The episode titles alone really piqued my interest.
Speaker:Non stocker stalker Method Gardener to Code Hire a bouncer for a CRM and 500 plus
Speaker:episodes is an insane FT for any podcast, no matter what type of industry you're in.
Speaker:These strategies and tips shared we'll be valuable.
Speaker:listen to how to strangle Slack before it strangles you to real.
Speaker:that is awesome.
Speaker:From Do Me 1 0 1.
Speaker:I think you've read that one before.
Speaker:I did, I remember it because she's in PR and I was like, oh, this
Speaker:was a good, this is a good one.
Speaker:And I remember that episode, the Slack one.
Speaker:'cause I told you I just get notifications
Speaker:like,
Speaker:That's right.
Speaker:That's right.
Speaker:Before it straggles, like for, for straggles, you, that, that
Speaker:is, that was pretty good title.
Speaker:All right.
Speaker:I wonder who came up with it,
Speaker:I know, I don't know.
Speaker:I have no idea.
Speaker:See, that's your creative genius right there.
Speaker:this is another one.
Speaker:Timely, relevant insights.
Speaker:This is another five star or this is, DZ and our wolf.
Speaker:Apple podcasts, Ralph Lauren, not only do a great job at sharing
Speaker:great marketing strategies, but they also provide examples of current
Speaker:campaigns that are working right now.
Speaker:It's a great insight to see what the top marketers in the
Speaker:world are doing to have success.
Speaker:So that's really nice.
Speaker:Appreciate that.
Speaker:All right, now let's get into some of the other ones here.
Speaker:These are the fun ones.
Speaker:So So leave a review, like we used to do a feedback mechanism for this show.
Speaker:So leaving us a review is actually super helpful.
Speaker:So I'm sure we're going to get some negative reviews because we're reading our
Speaker:reviews, but I don't really give a shit because we need your reviews and ratings.
Speaker:All right.
Speaker:So this is a bit self serving, but it's also this one smart
Speaker:gal, much interrupting guy quips.
Speaker:Okay.
Speaker:All right.
Speaker:Some very helpful nuggets of info.
Speaker:Sadly, it's sandwiched in between repetitive and not that funny.
Speaker:One liners, mansplaining and talking over the guests.
Speaker:No, I'm not.
Speaker:Whoa, no, I'm not woke.
Speaker:What works on video.
Speaker:It doesn't always translate to podcast format without some editing.
Speaker:This is Sherry in Toronto.
Speaker:Don't we love Canadians?
Speaker:I actually, I love the fact that she actually did give
Speaker:us an honest rating here.
Speaker:So with, I don't know what the mansplaining is because like my
Speaker:wife is, if I ever mansplained, she pretty much, she knows, she cuts it
Speaker:Are you trying to mansplain what mansplaining is?
Speaker:yeah, I didn't even know what mansplaining is.
Speaker:Am I doing mansplaining right now?
Speaker:But whatever.
Speaker:all right.
Speaker:will say what's fair is, I am an interrupter.
Speaker:And
Speaker:Too much interruption.
Speaker:For sure.
Speaker:That's actually like really good feedback because a lot of the guests that we bring
Speaker:on are a thousand times smarter than me.
Speaker:So I'm not the focus of the show, but I like to sound my own voice.
Speaker:So thank you, Sherry.
Speaker:That is good feedback.
Speaker:This is good.
Speaker:It's good feedback.
Speaker:No, I'm not.
Speaker:Woke is what she says.
Speaker:Super interesting.
Speaker:But I will say this is the stuff on video.
Speaker:So there's been a lot of tier 11 lives that we have brought over to the podcast
Speaker:because it's really good content.
Speaker:And when we're on a live, remember I'm doing it live and I have to remember.
Speaker:That some people, this might be translated to audio at some point.
Speaker:So I need to explain what John's doing better.
Speaker:So that is super good feedback.
Speaker:I should be doing that more.
Speaker:, definitely something that we're going to change.
Speaker:So appreciate that.
Speaker:Mahalo love the podcast, five stars met Lauren.
Speaker:She recommended a few episodes and I'm really enjoying it.
Speaker:This is so for me, say
Speaker:so, oh, so Phineas.
Speaker:so for knees.
Speaker:Okay.
Speaker:You know who that
Speaker:Hawaii.
Speaker:I do.
Speaker:I do.
Speaker:Oh, thanks.
Speaker:So Phineas.
Speaker:So that's pretty good.
Speaker:All right.
Speaker:Another one.
Speaker:Five star.
Speaker:Can't get enough timely and relevant insights to grow business
Speaker:from real business owners.
Speaker:Weird s word s appreciate that one.
Speaker:all right.
Speaker:This is the one that's going to just light up your, your day.
Speaker:All
Speaker:a good way or a bad way?
Speaker:I'm
Speaker:nervous
Speaker:almost four stars, but Lauren makes it a five.
Speaker:I used to listen to it, with Molly back in the day was legit surprised by the
Speaker:co host change, but here for it, this is quick and Adi via Apple podcast.
Speaker:So that's recent, like within the last week.
Speaker:So I don't know.
Speaker:Did you pay quick and Adi
Speaker:I'm gonna start i'm gonna start if there's anyone that's within five minutes Or
Speaker:no five meters of my immediate distance I'm gonna do the opposite of social
Speaker:distancing and just take your phone and be like yes, here's Chick fil a on me.
Speaker:There you go.
Speaker:There it goes.
Speaker:So
Speaker:you make it a
Speaker:to get 2025 reviews
Speaker:now.
Speaker:All right.
Speaker:So should we incentivize people for reviews, which is totally illegal
Speaker:to do
Speaker:the fgc will say no.
Speaker:Nope.
Speaker:Not at all.
Speaker:Nope withdrawn ralph.
Speaker:No withdrawn.
Speaker:withdrawn.
Speaker:we would love to have your reviews, on the show.
Speaker:We haven't read them in a while, so I appreciate everybody leaving a review.
Speaker:We will read it on air.
Speaker:So you'll be podcast famous for five or 10 seconds.
Speaker:, which is very cool.
Speaker:Cause this does go to about a quarter of a million people every single month, which
Speaker:Pretty amazing to really think about it.
Speaker:we're well we are we were number 31 in the country
Speaker:Last
Speaker:go in and out of the top 25.
Speaker:I don't know if you, you know, that like it pops up and then it comes back down
Speaker:and then it's an average rating for the week, but like any, on any given day, when
Speaker:it's released, it's in the top 20, 25.
Speaker:So that's very cool.
Speaker:Like we've got a good audience here, but we certainly want more and we
Speaker:want to be able to help more people.
Speaker:We're trying to bring stuff here that.
Speaker:Is relevant, useful to you because we're in the business every single day.
Speaker:that's the reason for the show is sometimes it's just, me and Lauren
Speaker:get together and just bitch about stuff that's going on in the industry
Speaker:or with our teams or whatever
Speaker:behind the scenes behind the
Speaker:scenes.
Speaker:the scenes.
Speaker:So talking about that, like what's the most relevant thing that happened
Speaker:to you this week that you think the PT listener might find useful?
Speaker:Relevant thing that happened to me this week that the listener would
Speaker:find useful Well, I mean today is the start of black friday deal So my
Speaker:immediate go is who's getting a ps5 because I am and i'm trying to game.
Speaker:So what's your gamer tag?
Speaker:Hit me up but in the Useful things that happened to me this week.
Speaker:Gosh, look, it's friday.
Speaker:It's like no friend november So I just I'm head down a lot of this
Speaker:stuff, but I think, well, you go first, let me, this is unfiltered.
Speaker:We don't have any plans, planned answers.
Speaker:I have a bone to pick just in general, a bit with how people view, like we've
Speaker:talked about this before, how people view a lead, not all leads are the same.
Speaker:And we came up against this past week where we had a client who was
Speaker:resistant to giving us the information or for us to be able to optimize our
Speaker:ads for the most qualified leads.
Speaker:So when you bring in a lead, especially if you're in lead gen and you're selling
Speaker:a high ticket product, in this case, like a four figure product that has.
Speaker:multiple upsells and is really, really good.
Speaker:Like I say, what space it's in, but it's in the info space.
Speaker:The point is that not all leads are treated the same, and you
Speaker:might get a marketing qualified leader and MQL as we refer to it.
Speaker:Oftentimes that doesn't really convert.
Speaker:It might take a while for that to, Trickle into a SQL, which
Speaker:is a sales qualified lead.
Speaker:So somebody downloads, fills out a form, maybe goes onto a webinar,
Speaker:get some information, doesn't buy.
Speaker:That is still a marketing qualified lead, but it might be a
Speaker:sales qualified lead because you actually have a filtering process.
Speaker:So the filtering process could be through lead forms.
Speaker:Like we talk about, we've talked about here many, many times.
Speaker:You might pay more for a sales qualified lead than you do a marketing qualified
Speaker:lead when you're working with an agency or an internal team, you have to be
Speaker:able to communicate which is which.
Speaker:And that was not communicated.
Speaker:And.
Speaker:Our team, in this particular case, in my opinion, should have done a
Speaker:better job in communicating exactly what is a marketing qualified lead
Speaker:versus a sales qualified lead.
Speaker:And the client should, if you're running internally, or you have a marketing team,
Speaker:or you have an agency, you should have to give full transparency onto what actually
Speaker:converts at the end of the funnel, as opposed to just keeping them in the dark.
Speaker:And this is where I think Okay.
Speaker:Everyone, obviously there's a certain amount of, Hey, I want to give my team
Speaker:enough information so that they do a good job, but why not be fully transparent?
Speaker:Why not open the entire kimono and actually get a real working
Speaker:relationship where everyone benefits.
Speaker:And that means if that means divulging financial information, like do it.
Speaker:Because that's the most important thing at the end of the day.
Speaker:So if you have an internal team or an agency, they should
Speaker:know what your finances are.
Speaker:They should have an internal view of what actually is working and the client and or
Speaker:internal team should also also have access to from the first step in the journey all
Speaker:the way to the last part of the journey.
Speaker:And that full transparency makes for a great team and it makes for.
Speaker:a partnership approach as opposed to an adversarial approach.
Speaker:And I think a lot of people are reluctant to give up some of that
Speaker:information because they don't want to give control to the other side.
Speaker:And I hate that.
Speaker:And we came up against that this week, and I don't think we did that great of a job.
Speaker:In resolving it and, we can always improve.
Speaker:We are not perfect by any stretch.
Speaker:No, we're not.
Speaker:But I think by looking at the right things, like the things that actually
Speaker:make businesses money, not the stuff that can be manipulated, row as sucks and
Speaker:all that other sort of stuff that we've talked about many times here on the call
Speaker:preach, those are the things that matter.
Speaker:If you're trying to move the needle in a business and we met with a client
Speaker:this week that does exactly that.
Speaker:I was in San Antonio this past week.
Speaker:We met with a client.
Speaker:They're, very transparent.
Speaker:They tell us exactly what's going on.
Speaker:Like we know what their numbers are.
Speaker:Like we know what their sales are.
Speaker:We know what their profit margin is.
Speaker:We know like which end of their business is more profitable than they are.
Speaker:Like we know what their challenges are.
Speaker:And my big question to that was like, how can I be a better partner to you?
Speaker:How can I be a better vendor, but really truly a partner.
Speaker:And.
Speaker:Get to the goals that they want to in 2025.
Speaker:So it was a great meeting.
Speaker:Cause I feel like we're very much in sync.
Speaker:If you have an adversarial relationship where I, I'm not
Speaker:gonna tell you everything.
Speaker:Cause you're like the enemy, like that is so destructive.
Speaker:And I think no matter if you're dealing with an agency or you're
Speaker:dealing with an internal team, I think the same principles apply.
Speaker:And if you're doing that.
Speaker:Right now, because you think you're being smart, you think you're being savvy.
Speaker:Well, being transparent actually gets you to get to your goal that much faster.
Speaker:And success is a hell of a lot easier when you actually do that.
Speaker:So that's my bit of the week,
Speaker:well,
Speaker:comments, confessions.
Speaker:100 percent agree when you're like, when you're being obtrusive to your data, it's,
Speaker:not just harming the agency partners, but you're also harming the algorithm.
Speaker:So I was like, Oh my gosh, I can replay exact conversations that other people
Speaker:might value from like, It's I understand the subterfuge and why you want to do it.
Speaker:I get it, but it's not helpful.
Speaker:We were talking earlier about the radical candor.
Speaker:You have to have the radical candor with your agency, but also with the algorithm.
Speaker:So a conversation that we had this week was we were looking at, a client's funnel,
Speaker:and we noticed that the standard events.
Speaker:the basic pieces of data are not properly being fed back until the algorithm.
Speaker:And honestly, like, sorry, if you're listening and you are falling
Speaker:guilty to this and you think you're a really good media buyer and you
Speaker:don't have the standards in place.
Speaker:I don't get it.
Speaker:Facebook has billions and it's not just Facebook, it's every.
Speaker:Ads platform, every ads network.
Speaker:They have billions of profiles, interactions, moments in which you
Speaker:can send qualified data back in.
Speaker:So you said MQL and SQL earlier, just to like qualify, to make sure we're on
Speaker:the same page of how you and I view it.
Speaker:Maybe it's slightly
Speaker:Let's talk about that.
Speaker:Actually
Speaker:Yeah.
Speaker:So for an MQL for me, and a marketing qualified lead is someone who's
Speaker:given permission to be marketed to, they've opted into something they
Speaker:have shown interest by raising their hand and it's permission based.
Speaker:A sales qualified lead for me is someone who meets two of the four bats.
Speaker:So band being budget authority need in time if they meet two of the
Speaker:four, there are sales qualified lead.
Speaker:If they meet one of the four, they're not B for budget.
Speaker:A for authority need for.
Speaker:End for need t for time.
Speaker:So if they have the budget and can afford whatever you're selling or providing great
Speaker:If they have the authority to make the decision, they are a sales qualified lead
Speaker:Maybe they don't have the authority and they're an admin or supportive staff But
Speaker:they need this product now to facilitate a black friday launch and the timing
Speaker:relative because it's Black friday now those three they lack the authority,
Speaker:but they are a sales qualified lead it's just Not the actual person that you need
Speaker:to talk to, but it's your entry point.
Speaker:So that's what, for me, from going from MQL, which is opted in.
Speaker:And have given permission to receive what you have to say versus having
Speaker:two of the four bands is how I consider a sales qualified lead.
Speaker:What's the best way to screen for that?
Speaker:Like you do a ton of lead gen, we do a ton of lead gen.
Speaker:Like every one is different, but like just in a general sense, like if people
Speaker:are like, well, MQL, SQL, maybe this is the first time that you've heard of this.
Speaker:But if you have.
Speaker:Then good, you're in the right spot.
Speaker:If you say, yeah, I know what that is.
Speaker:I guarantee you, you probably, there's some areas that you can improve.
Speaker:So how do you differentiate and how do you screen for it?
Speaker:So for marketing qualified lead, I have like a marketing qualified lead as they've
Speaker:gotten to the system, but I don't, I actually consider those subscribers.
Speaker:So this is just my personal philosophy.
Speaker:You're just a subscriber, even though technically you're a marketing qualified
Speaker:lead until you've shown me proof of life, webinar, replying to an email,
Speaker:spending at least 90 seconds on a page.
Speaker:Getting further along in my funnel and having consumed content.
Speaker:Cause if you're not going to consume, you're not going to convert.
Speaker:So that's my qualification of what is a marketing qualified lead where.
Speaker:Most people say it's an MQL by all tactical standards, correct.
Speaker:But I'm still looking at you as a subscriber and potentially dead weight
Speaker:in my CRM, you butthole individual, because show me, show me you're interested
Speaker:versus wasting my email sends and calls.
Speaker:I have to pay for that.
Speaker:And my clients get out to see her on it.
Speaker:You're not going to give me proof of life, which can be replying to the email.
Speaker:So everyone's first email and every followup should have like a PS Tell
Speaker:me what's your favorite restaurant in Orlando, or an easy one word,
Speaker:simple equivalent responder.
Speaker:We call that triage level one in our email triage, and I know I'm
Speaker:jumping all over the place, but that's how I marketing qualified lead.
Speaker:For me, I look to a subscriber unless you show me that you're useful.
Speaker:You're useless otherwise, you waste of human you.
Speaker:See, I would still qualify.
Speaker:I would still say a marketing qualified lead is somebody who is, has opted in to
Speaker:something, given something in exchange for something of equal or greater value.
Speaker:Like that's marketing qualified because marketing brought
Speaker:them there and they're there.
Speaker:It's up to you internally to determine what your steps are in order to.
Speaker:Treat them as a SQL or a sales qualified lead.
Speaker:I think it's a super like easy example of this is the MPI checklist, which
Speaker:we beat to death perpetual traffic.
Speaker:com forward slash MPI.
Speaker:That's a great example of like, there's four fields there.
Speaker:I can tell you which ones are the ones that are important for us,
Speaker:super
Speaker:obvious,
Speaker:it's super
Speaker:you have a qualifying question to see if you can support them.
Speaker:So you used your qualifying question to determine if they're an SQL?
Speaker:A bit.
Speaker:Yeah.
Speaker:Yeah.
Speaker:I mean, well, I wouldn't say it's, I wouldn't say, yeah, I
Speaker:retract that statement, Senator.
Speaker:Um, I think those are all MQLs, but depending on what they
Speaker:act after, then they become S
Speaker:I don't believe you can have an SQL without a conversation
Speaker:because I think people lie.
Speaker:People lie on forums.
Speaker:They want to see what the outcomes are.
Speaker:You can go to the NPI checklist on perpetualtraffic.
Speaker:com forward slash NPI, and you'll be able to play conveniently enough.
Speaker:You'll have different end screens.
Speaker:Oh, that goes to another example of a call that people may benefit from this week.
Speaker:and by the way, just don't go to the form and just fill it out
Speaker:like four different times, please.
Speaker:For crying out loud.
Speaker:I don't think it allows you to do that, but actually in HubSpot, I don't think
Speaker:it allows you to do it in HubSpot though, unless you go to like an incognito window.
Speaker:But anyway, the point
Speaker:give me bad
Speaker:examples.
Speaker:yeah.
Speaker:have
Speaker:nice
Speaker:That's people have to try too hard.
Speaker:No, one's listening anyway.
Speaker:four star review.
Speaker:That's cute.
Speaker:We
Speaker:you made it five.
Speaker:So, all right.
Speaker:You have to go to our YouTube channel just to see Lauren glowing
Speaker:and me mansplaining Lauren glowing.
Speaker:You have to like, tell me in the future, like, all right, you're mansplaining.
Speaker:We'll just call it out for our friend in Toronto.
Speaker:Yes.
Speaker:But I like that they had said, like, not, well, so it wasn't, I
Speaker:don't see it as a derogatory attack.
Speaker:It wasn't a type of, I'm trying to come after you.
Speaker:I say it's just like, it's genuine, kind and honest feedback.
Speaker:And someone who's willing to provide that is hopefully going to honor us with a
Speaker:chance To convert them even higher it's a blessing even though it's a three star I'm
Speaker:grateful for it because it shows intention to give us a chance to be better.
Speaker:And I think she's
Speaker:right.
Speaker:There you go.
Speaker:All right.
Speaker:So another example.
Speaker:just to wrap up that thing Sorry, so the mql I don't believe that someone
Speaker:can become a sales qualified lead without an actual touch point of
Speaker:conversation Or an actual conversion being that did you give me money?
Speaker:It might be a micro conversion and you need these like soft touches of lower
Speaker:ticket items or something like where you put your credit card down because
Speaker:if I see 16 digits, your sales qualified leave for me, but I need a conversation
Speaker:with a salesperson, a chat bot, email conversation back and forth, whatever
Speaker:that is to know that your sales qualified because people very rarely have solutions
Speaker:that will say, You have the budget.
Speaker:You have the authority.
Speaker:Why now?
Speaker:And you can, try and do a lot of that in your questions and in your forms.
Speaker:Like when you're asking for the lead capture, you can use qualifying
Speaker:questions to give bigger indicators of if they are a marketing qualified
Speaker:lead or a sales qualified lead.
Speaker:And then based off of their answers, you trigger unique thank you pages.
Speaker:So this came up on a call this week because I was telling someone 90 percent
Speaker:of the people just do the lazy wave.
Speaker:I'm collecting your name, phone, email.
Speaker:That's all I want.
Speaker:Okay, cool.
Speaker:You just want a subscriber.
Speaker:Stop it.
Speaker:Like, that's so stupid.
Speaker:Why are you only asking three questions?
Speaker:But you're collecting all that information.
Speaker:And then when they give you that info, you send them to a single thank you page.
Speaker:But without a qualifying question, you're actually Dishonoring yourself.
Speaker:And so forgive me for the way I described this to the people on that call.
Speaker:Oh, please don't cancel me.
Speaker:there we go.
Speaker:We're getting canceled
Speaker:no.
Speaker:no.
Speaker:It's just unfiltered.
Speaker:Oh my gosh.
Speaker:Okay.
Speaker:It was just, I was saying, look, you know, I go to church at least once a week.
Speaker:I am
Speaker:for this journey
Speaker:of a mouth I have.
Speaker:I thought it was Every
Speaker:day at different times of my life.
Speaker:I've gone five times a week.
Speaker:I've never gone every day.
Speaker:That's a lot, but if that's what you do, good for you.
Speaker:This is a, this is us interrupting each other, by the way.
Speaker:There you go.
Speaker:Talking
Speaker:besties.
Speaker:So
Speaker:I know we can do that.
Speaker:Okay.
Speaker:Actually like you, Ralph, like you're such a good human.
Speaker:Well, you know, the feeling is mutual.
Speaker:Lauren E.
Speaker:Petrillo.
Speaker:So anyway, you were about to say
Speaker:Um,
Speaker:you've lost your train of thought.
Speaker:Tell me Lauren has ADD without telling me Lauren has ADD, like, uh,
Speaker:anyways, yeah, this is unfiltered.
Speaker:This is unscripted.
Speaker:This
Speaker:is
Speaker:bit like Dora, actually, from Finding Nemo, a little bit like Dora, a bit,
Speaker:So it's Dora the Exploradora, which is a Nickelodeon show or
Speaker:Dory, who is Ellen voice by Ellen
Speaker:DeGeneres.
Speaker:it's Doree.
Speaker:Oh, sorry, I got my doors confused.
Speaker:you know,
Speaker:It's unfiltered Friday.
Speaker:All right.
Speaker:So keep going.
Speaker:Okay.
Speaker:So when you add a qualifying question, this is important.
Speaker:If you're listening, you take nothing from this episode, do this
Speaker:and you'll be better than 90 percent of the world at lead generation.
Speaker:I promise.
Speaker:So you have a qualifying question and based off of the answer, you provide
Speaker:them a different unique answer.
Speaker:Thank you page.
Speaker:I've talked about this a lot where you're using custom forms
Speaker:and instant forms and meta.
Speaker:You have a disqualifying landing page.
Speaker:The reason you need a different thank you page is because you want to be like,
Speaker:Hey, Meta, I want people like this.
Speaker:But you also want to say, Hey, Meta or any algorithm.
Speaker:I don't want people like this.
Speaker:So going back to your earlier part where they're hiding
Speaker:the important data from you.
Speaker:They're also hiding the important data from the algorithm, which means
Speaker:all you're doing is compounding For mediocrity, like you're not actually
Speaker:getting more of what you want, you're getting more of what you get.
Speaker:And so the way I was explaining that in the Christian sense,
Speaker:All sins are created equal.
Speaker:So if you give a little white lie, Or you rape an individual,
Speaker:They're equal in the eyes of God, but not in the eyes of the law.
Speaker:But on the different ad platforms, if you don't have a qualifying
Speaker:question, you're going to collect more of what you don't want.
Speaker:And so I told them, I was like, do you want more rapists in your CRM?
Speaker:Why?
Speaker:see,
Speaker:please don't get for me.
Speaker:It was just the example that came up in my head and it stuck with them.
Speaker:They're like, I don't want this
Speaker:this is yet another repetitive and not so funny.
Speaker:One-liner.
Speaker:You know, we're just, we're self perpetuating.
Speaker:You're like, okay, we could do
Speaker:better.
Speaker:we can do better, we can be funnier.
Speaker:so no, the, all what you're saying is, so for the non-qualified, like,
Speaker:you know, if you have the four questions, one of 'em is somebody that
Speaker:you don't want, don't even bother.
Speaker:No, not yet.
Speaker:But don't bother putting the Facebook pixel on the thank
Speaker:you page of that individual.
Speaker:Yes.
Speaker:That is such a simple, but not simplistic tip that could change the course of
Speaker:businesses that are listening to this
Speaker:It changes your delta for what you're optimizing
Speaker:for because you're looking at lead, no lead.
Speaker:If you have just a single landing page and a single thank you page and that page that
Speaker:you're sending everyone to is collecting everyone from little white lives to
Speaker:mass murderers, like, no, thank you.
Speaker:We want no Hitlers.
Speaker:We only want mother Teresa's please.
Speaker:And thank
Speaker:you.
Speaker:True.
Speaker:Thank you very
Speaker:much.
Speaker:In that when you have that thank you page, just leaving the
Speaker:pixel off is super duper easy.
Speaker:You may even potentially, and I'm not advocating for multiple pixels, but in the
Speaker:use case with the MPI checklist, right?
Speaker:I was like, Hey, put the tier 11 one, because that's who your ideal customer is.
Speaker:Like you want to know who your ideal customer is.
Speaker:You want to send that qualified data back into the respective
Speaker:algorithms because otherwise.
Speaker:It's yes, the lead is good.
Speaker:You're going to get more.
Speaker:And then that Delta for which it grows, I have to move that Delta continues.
Speaker:So all you're doing is compounding for worse.
Speaker:And you're pushing yourself further and further from the starting
Speaker:line, which at some point people have success by just starting over
Speaker:with a brand new pixel, which is.
Speaker:Very expensive and very challenging.
Speaker:And unless you're doing like a hundred thousand dollars, at least a month, you're
Speaker:going to miss out on more opportunities.
Speaker:So I'm just, if you do nothing else, create multiple thank you pages,
Speaker:It's
Speaker:the appropriate data.
Speaker:It's not that hard to do either.
Speaker:You literally, you have your webmaster create one thank you page
Speaker:and then you just duplicate it three times, put a different video on it.
Speaker:yeah, sorry, we're not ready for us yet.
Speaker:Here are some great resources for you, though.
Speaker:And then you can still have them in your CRM.
Speaker:You can still send them emails to get them furthermore qualified.
Speaker:Maybe they can't afford you.
Speaker:Maybe they're not in a position where they have the authority to acquire you.
Speaker:Maybe you're only looking for B2B partners.
Speaker:Maybe you're only looking for people in a specific geographical location.
Speaker:Why are you collecting and then paying for
Speaker:Now.
Speaker:Now, the counter argument to that for an agency or an internal
Speaker:team says, well, wait a second.
Speaker:That means I'm not getting, I'm not as a internal team media buyer or
Speaker:an agency, I'm not getting credit for that lead that I generated.
Speaker:So therefore my cost for lead is going to be more, it's going to be higher,
Speaker:Great, you're also not getting credit for bad leads that you're generating.
Speaker:right?
Speaker:So that's where this is the disconnect between this customer and us.
Speaker:Occurred in a lot of ways because we didn't know and that you can't have that
Speaker:and you have to be able to accept it.
Speaker:Now you can go into your CRM and say, Hey, we did get all these leads out of them.
Speaker:Let's say, you know, a certain point, your ads are not working.
Speaker:If a disproportionate number of leads are, coming into your CRM and then you, but
Speaker:you're only getting the three out of the four that are actually your avatar, that.
Speaker:Is qualifying inside the app, if that makes sense.
Speaker:So if you're comparing week over week, let's say you can get a
Speaker:hundred leads inside your CRM.
Speaker:Let's say you're using HubSpot, but on Facebook, you only see 40.
Speaker:Now there could be a reporting question.
Speaker:There could like, cause the in app is in app.
Speaker:Of course, it's only like a seven day window, all these other sorts
Speaker:of things, all things being equal.
Speaker:Basically, if you look back on a seven day window, it's going to be fairly
Speaker:accurate, especially if you have, you know, the standard event lead, all that.
Speaker:But that probably tells me if you're gathering a hundred leads, but you're
Speaker:only seeing 40 inside of Facebook, even if it's 50, half of your traffic is
Speaker:traffic that you don't want, which means.
Speaker:It then becomes your traffic team's problem and your creative team's
Speaker:problem, but this is a feedback mechanism that will help you get better,
Speaker:more qualified leads that probably are more expensive than just stuff.
Speaker:You go out there and you grab everybody's name and email and regardless of whether
Speaker:or not they'll ever buy your shit,
Speaker:but it's more expensive now because you have to optimize
Speaker:for what you actually want.
Speaker:So then you're going to be because it's going to be keeping super cheap.
Speaker:If you're willing to welcome everyone into the gates of heaven
Speaker:a hundred percent, a hundred
Speaker:versus if you're actually finding what you want, giving the data, you'll
Speaker:be able to accelerate a lot faster.
Speaker:And of course, I can't make a guarantee, but you should be able to through the laws
Speaker:minus the laws of diminishing returns, find a higher qualified lead at a.
Speaker:More cost effective price when you have that consistency because
Speaker:that's consistency is going to compound it and you've got a eyes
Speaker:inside of these algorithms that are doing the hard work for you
Speaker:Totally.
Speaker:Totally.
Speaker:And this goes for meta and for Google, by the way.
Speaker:So we're, we're, focused right
Speaker:time and Pinterest.
Speaker:It's every single ad network.
Speaker:You have to like, you have to give the algorithm says data that it wants period.
Speaker:And then like in that other thing, like another call that I had this
Speaker:week, which was like, uh, why is this?
Speaker:A common theme that I'm having in multiple calls over the past few weeks.
Speaker:If you have a landing page, if you have an important page, and actually I'm like, oh
Speaker:Ralph, do I go look at perpetualtraffic.
Speaker:com.
Speaker:mpi and see if you guys are doing this?
Speaker:And by the time this airs, it won't be the case.
Speaker:But, you need to have the view content pixel on the important pages.
Speaker:People just do page view.
Speaker:I'm like, why?
Speaker:Your page view?
Speaker:And again, I'm specifically using the meta terms, but this is applicable
Speaker:for every single ad network.
Speaker:Like you have to understand what their standard events and what
Speaker:are the opportunities to plug in.
Speaker:If you just have page view on your landing page, why, why?
Speaker:That is so dumb.
Speaker:This is unfiltered.
Speaker:That's being stupid.
Speaker:You need to use view content.
Speaker:View content gives a higher goal.
Speaker:Level of like prevalence of them as a lead that sends that data immediately
Speaker:back to meta that they've visited an important page to you If you have paid
Speaker:to you paid to you belongs on like your privacy policy page your like collections
Speaker:page It's the pages that don't have as much weight as a product display page As
Speaker:the actual landing page is the important pages the important pages need view
Speaker:content So that you can send signals to meta that if they're viewing important
Speaker:pages they're a higher qualified lead.
Speaker:So you have to look at the standard events and apply them appropriately,
Speaker:complete registration, start trial.
Speaker:Oh my gosh.
Speaker:Anyone who's listening with a free trial offer and you're not
Speaker:using start trial standard event.
Speaker:How dare you?
Speaker:that's super good.
Speaker:That's that that's actually, a great point and I would guarantee
Speaker:you 99 percent of people who are listening right now aren't doing that.
Speaker:Yeah.
Speaker:Well, they will ask for this and then leave a really great
Speaker:review to help us get to 2025.
Speaker:I would hope so if you're really good at like, you should be good at this.
Speaker:Like you should, you should take the extra time.
Speaker:In order to do this, cause this stuff actually really does matter.
Speaker:And the point is, is that all the little details like this, remember, like there's
Speaker:plenty of episodes and we've done a lot of episodes in the last few weeks,
Speaker:especially with John Moran, who says like, don't trust the data inside Google.
Speaker:So there is a fine, there's a fine line.
Speaker:There's a balance here that we all need to strike.
Speaker:It's like, you need to trust the algorithms to a degree.
Speaker:You don't need to look at the data in there and take that as
Speaker:gospel because all of that data.
Speaker:Is only being captured in a seven day window inside Google.
Speaker:It's slightly longer than that.
Speaker:The point is, is that the algorithms themselves are the things that
Speaker:are powering it and you have to think, how can I power that
Speaker:algorithm to find my ideal customer?
Speaker:And like we do a lot of work in the personal injury law space, for example,
Speaker:those are super expensive spaces.
Speaker:So we do not, start optimizing for.
Speaker:lead form intake, phone calls, however, those are the initial
Speaker:sort of ways to get momentum.
Speaker:And then we ultimately optimize for the thing that they really want at the
Speaker:end of the day, which is a signed case.
Speaker:And that might take two days.
Speaker:It might take a day.
Speaker:It might take two weeks.
Speaker:And so we offload, we, we upload that information and
Speaker:then optimize for that event.
Speaker:So that Google will go out and find the 72 million data points that have
Speaker:is on every person in the entire world.
Speaker:Like to find the ideal customer for them and the car accident, injury,
Speaker:truck injury, motorcycle injury space.
Speaker:And Be able to feed the algorithm the right types of data on your
Speaker:CRM in order to allow the algorithm to work as best as it possibly can
Speaker:to attract your ideal customer.
Speaker:Now, having said that, that means your cost per lead, or in this case,
Speaker:sign case, it's going to be 100 X more expensive, but it's the right
Speaker:one that's going to make you money.
Speaker:And that's what you optimize.
Speaker:And your CPA starts off high.
Speaker:this client is 5, 000 or 7, 000 and we've gotten it down to
Speaker:right around 1400, like 1300.
Speaker:And each one of those clients is going to make the, the customer at minimum
Speaker:30 percent of whatever the settlement is, because they're absolutely
Speaker:qualified in order to make money for the firm, but also to set up the.
Speaker:The defendant in this particular case, I don't know exactly what
Speaker:they call defendant or not the defendant, but the plaintiff, the
Speaker:client, let's just say client.
Speaker:I'm not really good legal terms.
Speaker:Although apparently looking at
Speaker:our legal, our legal, legal budget.
Speaker:the point is, is that.
Speaker:Now the algorithm goes out and finds the ideal customer, the ideal
Speaker:client and cast the other ones aside.
Speaker:Cause you have trained it on the backend and you do the same thing through meta.
Speaker:Let's do it.
Speaker:Can we do a follow up episode where I'm just going to like go through and
Speaker:just be like, well, can we just go over the standard events and then ask your
Speaker:media buyers if they're doing this?
Speaker:Because I promise you, you're not having a thank you page that takes
Speaker:your disqualified leads away.
Speaker:Okay.
Speaker:It's silly.
Speaker:You not using view content on your landing page is like dumb.
Speaker:It's been around for like 10 years.
Speaker:It's embarrassing at this point.
Speaker:But don't worry, I'm not looking at your pages right now.
Speaker:So I'm not judging you if that's you listener that's doing it.
Speaker:Please have your media buyer, your web team fix it.
Speaker:But can we do like a full episode and like go deeper into this?
Speaker:Because the optimization thing is critical.
Speaker:Let's do it.
Speaker:No, we absolutely will.
Speaker:Yes, we'll do this in the next episode.
Speaker:hope you enjoyed today's episode of unfiltered
Speaker:All right.
Speaker:All right.
Speaker:So we are going to come back and do a full and comprehensive review of all
Speaker:the standard events, pixel events.
Speaker:Maybe we'll do that next show, next time we get together.
Speaker:So we can take this conversation to the next level.
Speaker:This has been.
Speaker:Unfiltered Friday, even though it probably will be airing on a Tuesday.
Speaker:there's a joke that we just laughed at.
Speaker:It wasn't really that funny, Lauren.
Speaker:Stop laughing
Speaker:Okay,
Speaker:and stop over, talking over me.
Speaker:I'm just kidding.
Speaker:That's what people do in normal conversation.
Speaker:I do it with my wife all the time, with guests.
Speaker:That's absolutely fair And we will be more
Speaker:respectful with
Speaker:we'll be more respectful and we will explain more on our YouTube videos.
Speaker:But anyway, go see Lauren's reaction over at perpetual traffic.
Speaker:com forward slash YouTube.
Speaker:And as always, make sure you leave a rating and a review
Speaker:wherever you listen to podcasts.
Speaker:We will read them on the air like we did today.
Speaker:So you will become internet famous.
Speaker:Super appreciate that.
Speaker:And all the links and show notes and everything that we mentioned here,
Speaker:as far as resources are concerned are over at professional traffic.
Speaker:if you're on youtube, you cannot judge my bangs I cut them myself yesterday.
Speaker:Like I trimmed them and I Don't like looking at myself and I can see it's
Speaker:strong, so if I see anyone doing a review about the bigs, please
Speaker:don't.
Speaker:I think you look great.
Speaker:I think you look great.
Speaker:So there you go.
Speaker:There it is.
Speaker:Oh, all right.
Speaker:So on behalf of my awesome cohost, Lauren E.
Speaker:Petrullo,
Speaker:Ciao!
Speaker:until next show, see ya.