1 00:00:00,049 --> 00:00:04,429 A fun topic today is employee advocacy really just an engagement 2 00:00:04,429 --> 00:00:06,184 pod with a company logo on it? 3 00:00:38,779 --> 00:00:39,489 G'Day everyone. 4 00:00:39,489 --> 00:00:42,699 It's Michelle J Raymond, and I hope that you're all having a wonderful 5 00:00:42,699 --> 00:00:44,619 week wherever you are in the world. 6 00:00:44,619 --> 00:00:48,639 And this week, listeners, we're gonna have a bit of fun with this one, and it 7 00:00:48,639 --> 00:00:54,849 was sparked by a LinkedIn post that I saw that really grabbed my attention. 8 00:00:54,879 --> 00:00:57,549 Now the person has since blocked me. 9 00:00:57,554 --> 00:00:59,589 Like I don't even know what's going on there. 10 00:00:59,589 --> 00:01:01,659 I thought we were just having a backwards and forwards 11 00:01:01,659 --> 00:01:03,669 conversation, but here we are. 12 00:01:03,849 --> 00:01:07,419 So I thought we would continue the conversation here on the podcast. 13 00:01:07,419 --> 00:01:08,679 So what was the post? 14 00:01:08,979 --> 00:01:13,209 The post was essentially capturing some information that the person had 15 00:01:13,209 --> 00:01:18,099 seen where a brand was going on, about how great their marketing strategy 16 00:01:18,099 --> 00:01:22,509 was because essentially what they did was got their team when they did a 17 00:01:22,509 --> 00:01:27,114 post, drop it in a Slack channel, and then the whole idea was all the other 18 00:01:27,114 --> 00:01:32,904 employees would then swarm to that post and then like, and engage and comment. 19 00:01:32,944 --> 00:01:38,014 Now on the surface that sounds like employee advocacy to me, but the person 20 00:01:38,014 --> 00:01:42,034 was most upset because they said, this isn't good marketing, that we should 21 00:01:42,034 --> 00:01:47,614 actually leave it up to the audience to decide whether the content is good or not. 22 00:01:47,614 --> 00:01:50,224 So IE put the post out there. 23 00:01:50,704 --> 00:01:53,434 See what the audience reacts, without the help of all your 24 00:01:53,434 --> 00:01:55,954 teammates and go from there. 25 00:01:56,494 --> 00:01:59,524 Now there's pros and cons to everything in life, and I thought 26 00:01:59,524 --> 00:02:03,424 it would be a bit of fun to have this discussion in today's episode. 27 00:02:03,634 --> 00:02:06,514 When we get to the end of the episode, I'd love to hear from you. 28 00:02:06,514 --> 00:02:07,414 What do you think? 29 00:02:07,414 --> 00:02:09,514 Is this a great marketing strategy? 30 00:02:09,814 --> 00:02:11,464 Is it employee advocacy? 31 00:02:11,494 --> 00:02:14,494 Or is it an engagement pod with a company logo on it? 32 00:02:14,944 --> 00:02:19,654 Let's get into this right after this quick word from our podcast sponsors, Metricool. 33 00:03:21,218 --> 00:03:26,198 Let's start with what I think an engagement pod is, and I think that's a 34 00:03:26,198 --> 00:03:30,368 great place to start, 'cause not everybody knows what they are or that they exist. 35 00:03:30,788 --> 00:03:37,178 But essentially for me, an engagement pod is a group of people most likely going to 36 00:03:37,178 --> 00:03:39,818 be strangers that have no real relevance. 37 00:03:40,358 --> 00:03:43,718 Set up a reciprocal arrangement, normally these are paid groups 38 00:03:43,718 --> 00:03:45,128 that they wanna be a part of. 39 00:03:45,428 --> 00:03:49,688 Where each time you do a post, they will engage with your post. 40 00:03:49,688 --> 00:03:52,868 And these are done on scales of anywhere from small groups. 41 00:03:52,868 --> 00:03:56,498 It could be a group of friends, say 10 or so people all the way up to 42 00:03:56,588 --> 00:04:02,183 manufactured pods that are closer to hundreds, even thousands of people 43 00:04:02,183 --> 00:04:04,133 that pay to be a part of these groups. 44 00:04:04,493 --> 00:04:07,643 And it's all designed around gaming the algorithm. 45 00:04:07,643 --> 00:04:12,833 So the algorithm typically in the past has always loved that if your 46 00:04:12,833 --> 00:04:17,038 post goes live, the more people that engage quicker the more that 47 00:04:17,038 --> 00:04:18,208 it would show it to other people. 48 00:04:18,238 --> 00:04:21,628 'cause it seemed like that post was popular and resonating. 49 00:04:22,018 --> 00:04:25,738 Now I'm gonna park it to the side right now that LinkedIn is wiser to this. 50 00:04:25,738 --> 00:04:30,028 All the social platforms are, and they have things in place where this isn't as 51 00:04:30,028 --> 00:04:32,668 effective as what it was historically. 52 00:04:32,968 --> 00:04:35,668 But let's just park that idea just for a minute. 53 00:04:36,058 --> 00:04:39,898 . But ultimately, when we're talking about engagement pod behaviour, 54 00:04:40,288 --> 00:04:42,568 what they're after is reach. 55 00:04:42,628 --> 00:04:44,608 So they don't care about relevancy. 56 00:04:44,608 --> 00:04:49,763 It's about how can I look as popular as possible so that I don't have to deal 57 00:04:49,763 --> 00:04:54,623 with the fact that as I'm sitting here, my post has got zero likes and the next 58 00:04:54,623 --> 00:04:58,013 post that I saw in my feed, they've got hundreds, they've got 50, they've 59 00:04:58,013 --> 00:05:00,593 got 80, like whatever the numbers are. 60 00:05:00,803 --> 00:05:01,613 Like let's be clear. 61 00:05:01,613 --> 00:05:04,103 When you're starting out on LinkedIn, it feels awful. 62 00:05:04,313 --> 00:05:08,963 So if you get an invite from somebody to say, come and join my community. 63 00:05:09,233 --> 00:05:10,913 We all support each other. 64 00:05:11,093 --> 00:05:12,383 Doesn't that sound amazing? 65 00:05:12,623 --> 00:05:15,503 Like of course, like I'm on team community, don't get me 66 00:05:15,503 --> 00:05:19,553 wrong, but engagement pods are really just run for money. 67 00:05:20,273 --> 00:05:24,203 The thing that you need to understand listeners, is that some of those 68 00:05:24,593 --> 00:05:28,673 let's call them famous, or are they infamous, faces that you see on 69 00:05:28,673 --> 00:05:34,823 LinkedIn that consistently get hundreds of likes every single post without 70 00:05:34,823 --> 00:05:37,643 fail, with the same people turning up? 71 00:05:37,973 --> 00:05:38,993 What do you know? 72 00:05:39,353 --> 00:05:44,533 It's a sure sign that this is probably linked to an engagement 73 00:05:44,533 --> 00:05:46,393 pod of some description. 74 00:05:46,723 --> 00:05:50,263 Now, I don't care what names they call 'em, you can come up with a fancy name. 75 00:05:50,623 --> 00:05:53,113 The idea behind them is exactly the same. 76 00:05:58,483 --> 00:06:04,003 So if that's an engagement pod, what is employee advocacy meant to be? 77 00:06:04,033 --> 00:06:07,573 Because I think that's important that we have a look at that as well. 78 00:06:07,573 --> 00:06:11,373 'cause that could also be a term that some of you aren't familiar with. 79 00:06:11,613 --> 00:06:18,603 So think about employee advocacy like within any one company, the idea is 80 00:06:18,603 --> 00:06:22,623 that you would get your employees out there and active on the platform, 81 00:06:23,043 --> 00:06:28,863 posting content around the brand, or topics related to the brand, but 82 00:06:28,863 --> 00:06:30,903 they're adding their own perspective. 83 00:06:30,963 --> 00:06:35,013 And also, at the end of the day, representing the company brand. 84 00:06:35,463 --> 00:06:39,453 And the reason that employee advocacy is something that I am really on 85 00:06:39,453 --> 00:06:44,373 board with is because we know when it comes to platforms like LinkedIn, 86 00:06:44,463 --> 00:06:49,593 organic reach on the company page is down in the minimal percents 87 00:06:49,893 --> 00:06:52,203 versus posting on personal profiles. 88 00:06:52,653 --> 00:06:54,723 That's where the connections are. 89 00:06:54,863 --> 00:06:58,408 That's where community is built and that's where the relationships can 90 00:06:58,408 --> 00:07:03,688 be formed, and ultimately that's what we hope will be is the answer to 91 00:07:03,688 --> 00:07:05,158 getting more business from LinkedIn. 92 00:07:05,158 --> 00:07:06,328 That's the whole point of it. 93 00:07:06,658 --> 00:07:13,288 So it's more about thought leadership, allegedly, and not just engagement. 94 00:07:13,288 --> 00:07:19,048 So how can your brand and your employees lead conversations in the industry? 95 00:07:20,013 --> 00:07:24,393 But I think there's a really uncomfortable question that comes up when we talk about 96 00:07:24,393 --> 00:07:30,333 employee advocacy and this person's post that I genuinely wanted to know where 97 00:07:30,333 --> 00:07:36,063 the line would be drawn between teammates helping each other, which we would expect 98 00:07:36,063 --> 00:07:41,143 within a business as part of the culture anyway, versus engagement pod behaviour. 99 00:07:41,163 --> 00:07:43,293 Like what is the difference? 100 00:07:43,293 --> 00:07:48,453 And I think the question that we need to have a look at, is if the goal of your 101 00:07:48,453 --> 00:07:56,013 employee advocacy team is just to get everybody to go and like the posts, that 102 00:07:56,013 --> 00:07:58,083 looks a little bit suspicious to me. 103 00:07:58,383 --> 00:08:03,903 So let's take this to the next step and have a look at how this 104 00:08:03,903 --> 00:08:06,063 actually played out in this example. 105 00:08:12,209 --> 00:08:13,709 I've got a question for you. 106 00:08:14,099 --> 00:08:20,758 If your employee advocacy program is basically built, drop a link to the post 107 00:08:20,758 --> 00:08:25,699 in the Slack channel and you can insert whatever tool you like to use instead 108 00:08:25,699 --> 00:08:28,429 of Slack and everybody go and like it. 109 00:08:29,059 --> 00:08:30,709 Is that really advocacy. 110 00:08:31,323 --> 00:08:34,624 Or is it just an internal engagement pod? 111 00:08:35,494 --> 00:08:40,953 And I want to, before we go past this, just acknowledge the reality 112 00:08:40,953 --> 00:08:42,604 of what's going on for businesses. 113 00:08:43,249 --> 00:08:48,019 With organic reach being lower, I actually do think that you need some 114 00:08:48,019 --> 00:08:50,119 level of coordination within the business. 115 00:08:50,569 --> 00:08:55,879 I don't think in 2026, and I see it with my clients, that you can have 116 00:08:56,029 --> 00:09:00,949 everybody win all running off by themselves, like LinkedIn is a team sport. 117 00:09:00,979 --> 00:09:03,109 I'm on the record saying that over and over. 118 00:09:03,439 --> 00:09:07,279 You know how I feel about the Power of Two, it's business brands and 119 00:09:07,279 --> 00:09:09,109 employee brands working together. 120 00:09:09,834 --> 00:09:14,214 And I don't think that just 'cause teams work together that automatically, 121 00:09:14,214 --> 00:09:19,494 that means manipulation, which is kind of what this person was implying. 122 00:09:19,494 --> 00:09:25,069 And I could see where they're coming from and to be fair if that's your only 123 00:09:25,069 --> 00:09:29,929 part of the strategy is like, and comment on a link that you've been given, I 124 00:09:29,929 --> 00:09:33,979 can see where the person's coming from and I actually agreed with them and 125 00:09:33,979 --> 00:09:38,419 I a little bit bummed that we didn't get to continue that conversation. 126 00:09:38,669 --> 00:09:45,399 Where does the line get drawn between what's just engagement pod behaviour, 127 00:09:45,539 --> 00:09:51,689 liking and commenting for the sake of it, versus what employee advocacy really is. 128 00:10:20,280 --> 00:10:25,110 Listeners, this is where I draw the line on the difference between the 129 00:10:25,110 --> 00:10:27,270 two, and I would love to hear from you. 130 00:10:27,270 --> 00:10:29,100 Where would you draw the line? 131 00:10:29,820 --> 00:10:36,190 And for me, I think it really comes back down to the intent behind the behaviour. 132 00:10:36,810 --> 00:10:41,100 When you join an engagement pod, which hopefully after listening to this, you 133 00:10:41,100 --> 00:10:45,600 run the other way, and certainly, you know, we are not aligned in our values. 134 00:10:45,600 --> 00:10:47,100 If you do wanna join one. 135 00:10:48,000 --> 00:10:52,230 It's all about manufactured engagement or forced engagement. 136 00:10:52,260 --> 00:10:58,560 You pay, you have to do this, and quite often we'll see generic comments, or these 137 00:10:58,560 --> 00:11:04,180 days even worse, those AI comments like, can we not I've had enough of those, even 138 00:11:04,180 --> 00:11:06,460 more than generic, you know, great posts. 139 00:11:06,460 --> 00:11:08,200 Thanks for sharing that type of stuff. 140 00:11:08,620 --> 00:11:12,040 They never add any real value and the conversation is pretty 141 00:11:12,040 --> 00:11:18,085 limited and you can tell because it's not around a topic, right? 142 00:11:18,085 --> 00:11:23,455 And LinkedIn's new feed is designed and built around topic alignment. 143 00:11:23,505 --> 00:11:28,455 So engagement pods of people from all over the world in all different 144 00:11:28,455 --> 00:11:33,225 industries for unrelated topics is really not going to be very helpful. 145 00:11:33,555 --> 00:11:35,265 So what's the flip side to this? 146 00:11:35,295 --> 00:11:37,755 If we are looking at intent. 147 00:11:38,190 --> 00:11:43,500 Well, I love the idea of employees amplifying the brand. 148 00:11:44,040 --> 00:11:47,490 It takes a lot to get an employee to do this. 149 00:11:47,910 --> 00:11:53,070 I don't care even how easy people make it out, that hey, just drop the link and 150 00:11:53,070 --> 00:11:54,870 everyone's gonna run over and engage. 151 00:11:55,200 --> 00:11:57,060 Like, no, it is not that simple. 152 00:11:57,060 --> 00:12:00,570 I've worked with too many people and too many businesses to know 153 00:12:00,570 --> 00:12:02,520 that that's not as simple as it is. 154 00:12:03,075 --> 00:12:07,755 I think the difference then becomes the thoughtfulness or the intent as well 155 00:12:07,755 --> 00:12:09,495 behind the comments that people leave. 156 00:12:09,855 --> 00:12:11,715 Are they adding to the conversation? 157 00:12:11,805 --> 00:12:14,385 Are they sharing their experiences? 158 00:12:14,745 --> 00:12:18,825 Are they finding a way to get involved that actually moves that 159 00:12:18,825 --> 00:12:23,265 conversation forward rather than just commenting for commenting sake.. 160 00:12:24,005 --> 00:12:29,545 And I think, you know, it does for me really come back to, is it a real 161 00:12:29,545 --> 00:12:36,055 discussion and is it real expertise, not just something that's manufactured by AI? 162 00:12:36,445 --> 00:12:42,505 So if I had to draw the difference behind the, the two things for me, 163 00:12:42,505 --> 00:12:50,975 it's definitely, one about intent, two about authenticity and three, I think 164 00:12:50,975 --> 00:12:57,785 engagement pods are about, you know, gaming as opposed to a well run employee 165 00:12:57,785 --> 00:13:00,635 advocacy program is about distribution. 166 00:13:00,995 --> 00:13:04,775 How do you get good content seen by more people that would 167 00:13:04,775 --> 00:13:06,455 be interested in that topic? 168 00:13:07,385 --> 00:13:11,405 This is something that I know the line is gonna be different for everybody, and some 169 00:13:11,405 --> 00:13:14,975 of you might say, you know, on the surface it doesn't seem like any difference. 170 00:13:15,275 --> 00:13:16,535 For me it's about intent. 171 00:13:16,535 --> 00:13:18,245 So drop it in the comments, let me know. 172 00:13:18,725 --> 00:13:20,285 How do you draw the line? 173 00:13:20,285 --> 00:13:22,205 What things are you gonna factor in? 174 00:13:22,535 --> 00:13:25,955 If I use an employee advocacy tool, does that automatically 175 00:13:25,955 --> 00:13:27,515 make it employee advocacy? 176 00:13:27,875 --> 00:13:30,335 Or is it the behaviours that we're judging? 177 00:13:30,425 --> 00:13:30,905 I don't know. 178 00:13:30,905 --> 00:13:35,795 I'd really want to have this conversation 'cause I think it's an important one. 179 00:13:36,065 --> 00:13:41,075 And as you know, I have in my headline over on LinkedIn Company Page Led 180 00:13:41,075 --> 00:13:43,685 Growth Scaled with Employee Advocacy. 181 00:13:43,925 --> 00:13:49,895 So I'm a big fan of this, but definitely for the distribution and not for gaming. 182 00:13:56,022 --> 00:14:00,942 We have zoomed right in on the difference between engagement pods and 183 00:14:00,942 --> 00:14:05,142 employee advocacy, but I want you to zoom out a little with me right now 184 00:14:05,142 --> 00:14:07,482 and have a look at the bigger picture. 185 00:14:08,482 --> 00:14:13,972 When I talk about the Power of Two and that is company pages and employees 186 00:14:14,032 --> 00:14:17,992 working together for those greater business goals, whether that's 187 00:14:17,992 --> 00:14:21,772 brand awareness, whether it is new leads, whether it is signups for 188 00:14:21,772 --> 00:14:25,792 your newsletter, like I don't care what the thing is, but I absolutely 189 00:14:25,792 --> 00:14:32,092 believe that the goal of employee advocacy is not likes and not comments. 190 00:14:32,452 --> 00:14:34,762 It is visibility. 191 00:14:35,182 --> 00:14:36,652 It is credibility. 192 00:14:37,057 --> 00:14:41,797 It is genuine conversations, and it's those sales relationships 193 00:14:41,797 --> 00:14:42,877 at the end of the day. 194 00:14:43,207 --> 00:14:50,137 And I like to look at it, that when you get this right and support people to want 195 00:14:50,137 --> 00:14:54,427 to go out there and put themselves out there and create content, and you create 196 00:14:54,487 --> 00:14:58,807 a culture and an environment where your teammates want to support you while you 197 00:14:58,807 --> 00:15:04,972 do that, then what happens is you actually naturally get a great conversation and 198 00:15:04,972 --> 00:15:07,822 people that actually want to engage. 199 00:15:08,212 --> 00:15:11,512 When people do it willingly, and I'm not talking in the beginning where 200 00:15:11,512 --> 00:15:15,202 it's a little bit weird for everyone and there's maybe incentives in place. 201 00:15:15,472 --> 00:15:21,277 I think that's a smart move because it is a big deal to get people 202 00:15:21,277 --> 00:15:22,927 to put themselves out there. 203 00:15:23,227 --> 00:15:28,147 And so I'm not anti that side of things, but genuinely I want them to 204 00:15:28,147 --> 00:15:32,377 feel like they wanna be a part of it, not that they have to be a part of it. 205 00:15:38,941 --> 00:15:44,461 A quick test for you to figure out the impact of these programs. 206 00:15:45,091 --> 00:15:49,981 If your employee advocacy program disappeared tomorrow, would anyone 207 00:15:49,981 --> 00:15:52,501 outside your company actually notice? 208 00:15:53,041 --> 00:15:59,521 And if the answer is no, then it might just be an engagement pod with payroll. 209 00:16:00,521 --> 00:16:03,221 Yeah, let's sit with that one for a minute. 210 00:16:04,016 --> 00:16:08,426 And it comes back again to why is the company doing this? 211 00:16:08,666 --> 00:16:11,576 What is the intent behind the company? 212 00:16:11,996 --> 00:16:14,456 Are they forcing people to be a part of this? 213 00:16:14,756 --> 00:16:19,426 Guilting, shaming, uh, you know, all kinds of, behaviours that 214 00:16:19,426 --> 00:16:23,656 ultimately make people feel forced that they have to be a part of this. 215 00:16:24,151 --> 00:16:29,221 And if it's only your team that's engaging in posts and not anyone outside of that 216 00:16:29,221 --> 00:16:32,131 circle, then you have a problem as well. 217 00:16:32,131 --> 00:16:37,921 So I do go back to the original post that I can't see anymore and 218 00:16:37,921 --> 00:16:41,071 I can't link to, unfortunately, 'cause I'm blocked as I shared. 219 00:16:41,581 --> 00:16:45,721 But I actually genuinely believe that there was an important point in that 220 00:16:45,721 --> 00:16:51,001 post, that if you don't let people outside of your employees engage, or 221 00:16:51,001 --> 00:16:55,021 they feel overwhelmed or feel like it's just a party for your team and they stay 222 00:16:55,021 --> 00:16:58,561 back, then that can be equally damaging. 223 00:16:58,621 --> 00:17:02,956 And I know it doesn't look great because you don't get as many likes and 224 00:17:02,956 --> 00:17:05,176 comments and impressions potentially. 225 00:17:05,656 --> 00:17:08,476 But sometimes we have to think, why are we even doing this? 226 00:17:08,476 --> 00:17:12,676 And if the answer is for your audience and being in service of your audience, 227 00:17:12,676 --> 00:17:17,986 which is what I will always come back to, then that's the most important thing. 228 00:17:17,986 --> 00:17:22,756 So measure who else is getting involved in the conversation. 229 00:17:23,596 --> 00:17:27,436 Listeners, as we wrap up today's episode, I'm gonna leave you with my final 230 00:17:27,436 --> 00:17:29,266 thought on where I sit with this one. 231 00:17:29,836 --> 00:17:34,906 Helping your colleagues to amplify their good ideas isn't gaming LinkedIn, 232 00:17:34,936 --> 00:17:40,366 so for me, it's not an engagement pod, but I also challenge you to take a look 233 00:17:40,396 --> 00:17:46,596 and see are the only people engaging with this content, your coworkers? 234 00:17:47,266 --> 00:17:47,836 If the answer is? 235 00:17:47,836 --> 00:17:48,326 Yes. 236 00:17:48,596 --> 00:17:51,061 You might wanna ask a few more questions. 237 00:17:51,481 --> 00:17:53,101 Until next week, cheers.