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Hello

Hi.

Hello listeners.

Welcome to Review That Review the podcast dedicated to reviewing

reviews!

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

that's Chelsley Donn

And that's Trey Gerrald.

and together we are.

The Review Queens!

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How's your week going?

Thank you.

My week's going all right.

I feel like I got, I like sometimes when I have a real time complaint to

Are you ready today?

I think I'm ready today.

I haven't even discussed your week and how your week is going.

Well, let me just say today, this episode comes out on February

He is turning 74.

If Chelsey is quick math before the episodes started as correct, then I

I love you very much.

Should we all live?

So with 74, what a blessing.

What a blessing.

Amen.

Happy birthday.

Trey's dad.

I mean, without your dad, you wouldn't be here and we wouldn't have the show, so we really

So happy birthday.

That's so nice.

All right.

So with the gratitude, let's just do it.

Let's jump in.

Chelsey.

Yes.

Is there something that you would like to

Lodge A Complaint

about today?

There is actually my allergies.

You guys are so out of control and I have to lodge a complaint about it because for so many reasons.

Okay.

One, I love Zyrtec.

Zyrtec for me.

I actually live by it, but I'm so dependent on it.

On the days when I just forget to take it for some reason, I'm a mess.

And then I'm sneezing all over the place and it used to be like, I was worried that someone

Now it's like, I think myself, I have COVID like, it's like, it, it just, my hypochondria gets, you

What is this?

Have allergies gotten worse?

I always just feel like it's like, oh, it's that time of year when everyone's,

Do you have bad allergies?

I do have seasonal allergies.

I'm curious.

Okay.

This is good.

I love that this is your complaint because everyone keep it in your pocket.

We'll, find out why later, but I'm curious.

What kind of Zyrtec do you take, it's at the little like extended release.

That's like a gel or do you do the little like white tab?

I do the little white tab.

and that's all you do?

Because I alternate the Zyrtec gel with Flonase.

Do you ever do the Flonase,

I hate the smell.

You can do the sensitive one.

It's blue.

It doesn't smell the same.

And honestly, like, I mean, I recognize part of your complaint is like forgetting.

Like if, if you forget a day you're messed up.

So I don't know that is.

I mean, that is unfortunate.

It is, it is.

I mean, I usually do remember, but on the days when I forgot, I'm just

And I'm like, oh, I didn't take the Zyrtec today, but I took it right before we got on.

So I'm hoping that it'll kick in.

I think my allergies were worse in the south cause we had pollen, but I really

That's like pretty consistent.

Good complaint.

I'm I'm so surprised the allergies haven't come up yet.

I know.

Right.

So I just, I hope it doesn't affect my recording today.

And if I sound a little stuffed, don't be alarmed.

It's just allergies.

Okay.

Thank you so much.

Trey.

What is your complaint?

Okay.

So other end of the spectrum here, I would like to lodge a complaint against something

I was trying to find a quippy, funny tweet about it, and then I sort of stopped using

Cause I'm constantly waiting for a car wreck.

I'm like, is because they never like look at the road appropriately to when they're actually

So I'm constantly.

Is this going to be like a shocking moment where they get T-boned at any minute?

Like, is something terrible going to happen?

I, this, this is not a comedy routine.

My anxiety, anytime a character is driving goes crazy.

And I have to mention, because I did, you know, we're the recording of this is

So I did just.

Scream, AKA scream five.

And another thing that really bugs me is anytime a character opens her refrigerator and

So you can't see anytime a refrigerator door opens.

I always think someone's going to be standing behind their.

oh, like someone's gonna,

It happens with medicine cabinets, cabinets in the kitchen.

And anyone opens the door and this new scream, no spoilers, they really make a joke out of that.

And it happened several times in one scene and it never results anything.

It's actually like really genius, but I hate that too.

It's the same with driving a car or opening a door in a movie.

I cannot pay attention to the content of the scene because I'm so afraid

I just want to lodge that complaint.

I would love to know if anyone else has this anxiety attack about

Jump scares.

It can be a romcom like it terrifies me Chelsey.

Have you ever experienced this?

Oh my God.

Well, you know that I don't watch anything that might even be remotely

So the like only reference to the fridge moment I have is that like Mrs.

Doubtfire toodaloo or like, whatever, when.

When, yeah.

When, uh, Robin Williams comes out with the face covered in, in the

Yeah, just pay attention the next time someone's driving.

If they're talking to someone in the passenger.

I feel like they're making eye contact a little longer than you would in real

yes, for sure.

Oy gavelt!.

all right, Chelsey.

Well, with all of that in mind, should we like shake off, shake Shammy off those complaints

Oh my goodness.

I guess that means that today is another versus episode.

So without hesitation, I want to get involved.

So let's do this.

Let's..

Assess That Kvetch.

Yes, Chelsey.

You're right.

Oh, and all you listeners, you know, cause you can read our title.

It has a, another verses episode in honor of Valentine's day coming up today,

Review!.

On the same topic, any guesses, what's a big, product, especially on Valentine's day...

1-800-Flowers.com

com that's right.

For this versus episode, Trey's selected the five star and I selected the one-star.

So to determine who reads first, we got to flip that quarter.

and I'll call it.

Okay.

Okay.

It's tales.

I feel like this keeps happening to me.

I haven't read first.

I know, but I was on a losing streak for a while too.

So it happens.

All right.

I guess that means I'm going first.

That means we'll hear the one star Trustpilot Review!

first, but before we do, let's just get a little background info on 1-800-Flowers.com.

So 1-800-Flowers.com, Inc is obviously, maybe not obviously.

A floral and food gift, retailer and distribution company in the us, the

And Valentine's day is on gift baskets, which I did not know.

And they also use the name 1-800-Baskets.com.

I had no clue, but I found this out on the internet, but wait a gift basket.

That's so cute.

So, okay.

who thinks about that?

When they think about 1-800-Flowers.com honestly.

Maybe people that are like a little bit generationally older than us.

I feel like gift baskets, like something about that feels very like fifties to me.

I don't know why.

get that.

Yeah.

In my personal opinion, I feel like edible arrangements like destroyed

I feel like they're like high end gift, whatever,

we shouldn't send your dad a gift basket from 1-800-Baskets.com

Oh, I w okay.

All right.

I love that.

Okay.

So there are 31,861 reviews for 1-800-Flowers.com on Trustpilot with an average score of 2.9.

So that means the breakdown.

37% of those are five star reviews and then 35% are one star reviews

Oh, okay.

pretty close, right?

That is, that's a very close call.

That's like a lot of, that's kind of a tall order for us.

Cause we're, we're almost like the tie breaker here.

I know.

So with all of that background info, Chelsey, I think it's time for us

Woo.

so ready.

Let's do it.

Review That Review.

All right.

So this review is a one star review for 1-800-Flowers.com from Trustpilot.

It is written by Marco F

Okay.

the subject is, 'first wedding anniversary on Tue', T U E like Tuesday.

Okay.

First line...

FIrst wedding anniversary on Tuesday.

Ordered a plant roses, mixed pink and yellow symbol of union of the two hearts

The Friday night, they call me saying the order is not available for delivery,

I write two emails that night asking to cancel the order.

The order is not canceled.

Saturday morning, I keep emailing back and forth.

They try to sell me other things instead after quote 11 emails and quote calls,

To be sure.

I email them two times asking for confirmation and call them once more because they are completely

So the emails were useless and the phone call took 15 minutes for them.

Just to say, quote, yes, you are Good.

end quote.

Fast forward to Monday evening, I receive a notification that my order

Guess what?

dot dot dot.

It only contains a yellow rose plan dot dot dot dot Really?

After all of that?

13 emails in total and three calls.

Great.

Let's call them once more.

dot dot dot dot dot dot.

Operator cannot find any trace of pink roses in the system.

And by the way, the order of bamboos that they had canceled is actually still there for

She takes 15 minutes to figure out that a pink rose was there and now it was not.

I asked for a full refund.

10 minutes of negotiations later I give up, she gets me a half refund and ships, a pink rose

Wednesday 17.

She offers to call my wife and personally apologize.

I say, you might have to beg, face to the ground, for her not to eat you alive.

And yet maybe she will have eaten enough of me that she would not be able to eat anyone else.

Anyways.

Thank you so much.

1-800-GARBAGE service.

Seriously.

13 emails.

And four phone calls and they still got it messed up.

Not even one of the email nor one of the calls was conclusive or informative or straight out.

Correct?

Dear.

Gosh, never, ever again.

Do not even think about it.

If you care for your recipient.

Mmmm, Marco.

Yeah.

Yeah.

Marco was just trying to do right by his wife.

Who's apparently gonna eat him for dinner now.

I mean, I have a note about that.

Like this is for the first wedding anniversary and they're like speaking that

Yeah.

It's a little, little bit of a red flag.

Yeah.

Wait, was it ever said upfront when Marco placed the order?

I know that they canceled it or whatever on Friday for the

Yeah, they didn't say when they placed the order, but they made it

So I assume at least Monday, but again, that's all an assumption.

I have no idea.

Okay.

Cause that don't, you feel like that is an important point.

I mean, I'm wondering if it's excluded because they literally placed the order on Thursday.

And then, because I feel like the local florists is going to like verify.

I mean, who knows this is all assumptions, but just found that missing piece to be interesting.

Okay.

noted.

I have never heard of this color combo, having a meaning pink and yellow

I haven't heard of that either, but apparently it's a

I have, I

wonder what tradition that is.

Yeah.

I don't know.

I that's, I I'd never heard that before reading this Review!

either, but I do assume that that's a thing.

I wonder if you know how sometimes when you go on 1-800-Flowers, they have like collection put

Like maybe that was their thing.

I don't know.

Just the

If that's true, that makes me even more on Marco side

Right.

that they're like pushing the meaning and then it's not available and

And then it hasn't, it's not, and you've done

Right.

Yeah.

I mean, I, it I'm leaning that way only because they talk about like

And then when they got the order sort of straightened out and they're like,

Like, you know, got it down to what they wanted.

They were like, okay, don't include the stupid bamboo.

I never wanted this stupid bamboo to begin with.

And then they're like, and then the bamboo was still there.

The spelling and grammar is not great.

I don't know if you could notice, there were bunch of times where Marco said, you

Yes.

I wrote that down.

I don't know if Trustpilot doesn't allow quotations, every time they

Yeah.

It's really annoying.

That's so weird.

Right?

It's everything on Trustpilot.

That's a huge flaw.

like crazy that that would be something that is across

So I'm not gonna, I'm not gonna count that against Marco, but it did make it a little bit

Is that kind of thing.

I do want to just point out the quote unquote, ugly vase.

I think that is so funny to me, there is something so specific about the vaseware from 1-800-Flowers

I think that was the funniest part of the Review!

to me, because the instant, I heard that my mind perfectly painted what it would be.

the VA's look like.

Yeah.

I know.

I, sometimes they are really

Yes.

But sometimes they're all.

I mean, I bet if I counted the amount of vases in our.

Yeah.

of them are from 1-800-Flowers.

So they're not

always but it's just

I always opt to do a Mason jar if that's an option.

Cause I'm at least like, yes, it's like of a certain ilk, but it won't be a heinous

I don't know.

I mean, I do want to say.

At first, when we were going into like the 11 emails, then it was like more than, and the

I probably, I think I would go with a local florist.

I feel.

Even when I buy flowers, like if, when David was acting and doing opening, I

I think that this is like a rookie mistake for Marco.

Cause this is Marco's first anniversary.

I don't think there's any way that he would do this in the future.

I think that's exactly why he S you know, when they contacted him the Friday night

Because at that point he was like, I'll go to a local florist.

I'll, get my own flowers.

I don't want to have to worry about.

Them arriving late.

And then in regards to Marco being like, a Ken, I just think at the end of the day, the flowers

I had this particular, I had a funeral.

I had, I had an event that it was very important that the flowers arrive on time.

So I planned accordingly on my end, called them, did all this stuff to make sure

And then they were late.

This is a common theme.

I don't think that Marco is alone in putting his trust into 1-800-Flowers.com

Well,

and then being disappointed.

And I think that I would be very pissed if I had a particular event that I was

Yeah, I think that ultimately I'm siding with Marco on this.

It's so frustrating to not be able to just get one person that can give you the answer.

But I do think that part of the business model of 1-800-Flowers is that they take

Fulfillment Places.

So sometimes have to change and et cetera.

But like so many things happened to Marco in this that is horrifying.

So that's making, and I do think that Marco has being truthful.

I definitely think they like intentionally listed everything verbatim

now I'm wondering, I mean, you're pointing to so many of the one stars highlight.

This is pretty common that the timeliness and that's horrifying.

Horrifying.

Yeah, totally.

What do we think about this last person that Marco got on the phone?

Who offered to call the wife?

So

say and apologize.

I mean, that's why.

Yeah.

guess my question is like, why wasn't that person able

Like, no, I don't want you to call my wife.

I want a full refund get real.

but yeah,

on an altered plan from what I originally wanted.

Like, this is insane, you know?

I just wonder how much the hands of the customer service person are tied.

Like maybe they're really not allowed to do that.

Like I would think at this point, if they could do it, they would have, if they're

okay.

How are you feeling about the impact of this review?

Do you think that you'll think of 1-800-Flowers, a different way from reading Marco's experience?

I mean, I have to be honest, there's another service.

That's similar to 1-800-FLOWERS.

I won't like pimp them here because not an ad.

I was already using them instead of 1-800-Flowers prior to this deep dive.

But after reading.

It really was impactful for me.

Like we're supposed to look at this obviously in a vacuum, but seeing the other reviews

Not I'm never going to use them.

I would never recommend, you know, my friends use them.

I just think that it's too big of a risk

That's so funny.

Cause I also have to take my bias out because I do use 1-800-Flowers.

Did I pick this or did you

I, I think I did.

oh yeah, I was going to say, um,

because it is the top.

I mean, still I use another company, but you think about, yes, it's It's

I I think as long as the internet or probably before that,

Yeah, it was.

You know,

it is funny to me because I read the Five Stars so I need to that out.

And I generally have a positive experience of this company, but I am having an impact.

And you know, I think could crown this.

I, oh, I do want to say the dear.

Gosh, got funny to me.

Like if we're subbing the word God for gosh, funny to keep dear God.

dear.

Gosh.

And then 1-800-GARBAGE service is really funny.

I agree.

I did got a chuckle.

I think that that Marco was going for a couple of labs, which, you know, I mean, eat a live

'cause you said that I I'll respond.

I was going to do it in my Assess, but I was wondering if Marco was going so hard

All right, so let's, let's crown it.

You ready to crown

Yes.

I'm ready.

All right.

So Chelsey and I each have our own set of one to five crown cards and in an effort to

The Queens are Tabulating.

Oh, wow.

Very interesting.

So I'm holding up three and a half.

Crowns.

Trey is holding up four and a half crowns, Trey.

Why four and a half crowns for Marco.

Because I have a very positive experience of this company.

I have had one disastrous horrifying appalling experience, but that's one out of many,

The fact that it didn't even cut, like it came today.

No, absolutely not.

So I took off a half crown because the spelling was so bad and the grammar was a problem.

But other than that, I was entertained.

I laughed.

I think it could be.

I mean, I think this is, could be common.

I think Marco was truthful and I think it's valuable.

I, you know, it might have an impression on me the next time I'm ordering.

So that's why I did four and a half.

Why did you do three and a half?

Yeah.

Maybe I was a little harsh on Marco.

I mostly did it for the spelling and grammar and a lot.

I mean, some of us.

Their fault, but there were so much within the Review!

of like the ampersand quote, it was a little bit hard to read based on the way that Marco voted.

And that was really why he took the one and a half crowns off.

I thought that there was humor here.

I thought I believe the situation and.

I was impacted.

So maybe I should've gotten four, but I felt three and a half was appropriate for Marco based

So that was my three and a half for me.

All right.

That was fun.

Wow.

Poor Marco.

I hope that Marco and their wife, I hope that they made it to their second anniversary.

I do too.

And I hope that they went with a local florist, you know,

All right.

Well, let's take a quick break.

And when we come back, we will hear a completely different side of the story.

A more positive version.

When you hear my five star review.

can't wait.

BRB.

Hold your crown.

We'll be right back.

It's time to take a little spin on the Meryl-Go-Round.

'I don't feel like an icon.

Most of the days, I feel like 'I can't!' That's with an, A'..

All right.

Here's the deal.

Trey and I have each picked a rotten scathing, pithy One-Star-Zinger and with 30 seconds on

just like queen Meryl Streep, who does it all.

Before the clock runs out.

All right.

Trey you're first, today.

Where is your zinger from?

All right.

So today my One-Star-Zinger is from Good 'ol, amazon.com and I picked the Reese's

Oh, yum.

Valentine's day 16 ounces, one count,

Okay.

and my Review!

is written by.

Chad G and Chad G says too thick to eat.

That's the subject.

And then the Review!

is actually a little different.

The Review!

is

Oh,

way too thick to eat

oh

too is spelled wrong.

And that insane.

So way too thick.

Two weeks.

I'm going to strap you in.

Okay.

So there's a bouquet picture it.

Okay.

And there are 11 red roses and then there's a, you, so like you're the 12th.

You're the 12th of the dozen.

that makes me think of American beauty.

Yes.

All right, I'm ready.

All right.

Let's do it.

All right.

Three, Two, One, GO!.

Melodrama.

WWE game show soap, opera

oh,

horror,

wait.

AHPRA, diva, lifetime.

Oh

lot of those were very same.

seven.

Trey job.

That was a good round.

I think maybe those dozen roses were lucky for you.

Right.

Just me in the middle.

So Chelsey, what is your One-Star-Zinger today?

My One-Star-Zinger is also from our favorite Amazon.

Ooh.

It is for Hala bears, original shawty.

You fine.

10 inch authentic Teddy bear.

Funny Valentine's day plush gift for the girlfriend, wife,

Supercalifragilistic XP.

Those key words, man.

All

I know it's actually really cute.

It's like a giant bear and it's holding a heart and the heart says shoddy, you shawty you.

Wow.

Okay.

And it says, shoddy, you find a shit though.

They spell it out as HRT

Yeah.

All right.

Um,

that for my church group.

I know, right.

But anyway, so this is a one-star review written by Shaquila C.

The subject is careless and the Review!

is the Bear is missing an eye.

ugh.

Oh, my gosh.

That is pretty careless.

bad.

Oh, are you fine as hell?

But you missing an eye, you know?

don't need an iPad.

Shoddy.

Yeah.

All right.

So today I'm going to strap you into a chocolate assorted Valentine's day, heart classic.

If a monster comes, you can throw one of those that you don't want to eat.

Like the coconut eat thingys.

All right.

Are you ready?

I am ready.

Three, Two, One, GO!.

Oh,

Pop's.

Oh, Disney,

oh,

breaking news

best.

two, four, six.

So that

You're the big winner on the Valentine's day.

Meryl-Go-Round Malo.

Mazal.

Thank you.

That was fun.

was fun.

Review That Review.

All right.

We are back from that rousing game break and it is RQ Ts turn.

So today I was tasked with the responsibility of finding a five-star review.

Yes.

For 1-800-FLOWERS.

And today I will be reading you David R's five star review from Trustpilot for 1-800-Flowers.com.

David R's subject is I'm a regular customer and have been dot dot dot and here's the Review!.

I am a regular customer and have been for years, I find ordering is straightforward

I've only had one order with a problem.

And that was the fault of the local florist.

There was a substitution that changed the whole look of the arrangement.

The 1-800-FLOWERS staff took my complaint and concerns seriously and had the

And my sister, the recipient was very happy with it.

The 1-800-FLOWERS staff did not stop there.

They gave me two $25 coupons to use on future orders.

I was not expecting anything and it was a total surprise.

The order was less than $50 to begin with.

So they made $0 on my order.

This company is a class act and you can trust them to get your order out

Interesting.

lacking of a personality in my opinion,

Yeah.

Yeah.

I mean, that was the one thing that was coming to me.

Like, you know how sometimes we talk about buzzwords and how I

This was one of those reviews where I felt like they're like trustworthy check.

straightforward.

Straightforward check like coupon, there are just like words

I wish that like, yes, they talked about the sister experience, you know, which, okay.

That was an example.

I don't know.

There was something a little bit unpersonal.

Unpersonable

And I will tell you.

That on Trustpilot underneath the five stars.

And before the subject, there is a gray word with a little circle check and it says invited.

Oh,

R was invited leave a trust pilot Review!, which is interesting.

me trust him last.

Cause it, well, you know, it almost, it makes you wonder, like, were they giving him these

coupons for that.

for the Review!.

I bet you they're giving, well, a couple of questions One, I bet you they're giving David R

And because they're like, you know, I better do something if I want to retain this customer.

So it makes me wonder.

Yeah, it seems like in the last reviewer was a first time user, so maybe they care less or

written.

December 13th, 2020,

Oh, interesting.

So very similar time period.

Okay.

Yeah, because I was wondering about that the customer service experience that

I mean, it didn't even occur to me that this might be like a coerced

I mean, the invited, I didn't even really read into because a lot of the five-star

I don't know that that's a coincidence.

but I'm also noticing along this line, the spelling and grammar is like, perfect.

only thing I could say is wrong is that PayPal capitalized both peas, but it's

One word,

And every time they say 1-800-FLOWERS, it's an all caps,

They don't have the dashes.

I wonder if that's an SEO thing.

I mean, I'm wondering if maybe this is I'm wondering.

Oh, and David, only has one Review!

on Trustpilot and

Yeah, this

I didn't read into any of this before.

suspicious.

I feels very general.

And to like full disclosure, everyone.

I had a very challenging time finding a five star review that had any meat on the

And there, you know, there's 35%.

Sure.

Are five-star, but people are not verbose and their gratitude

Which is yeah.

Taling and also kind of a good point.

If you're noticing that a large portion of those were invited, then you know, if

I'll throw a few coupons your way in exchange for this.

Review!.

You're doing it in an obligatory fashion.

You're probably not gonna go to town.

Correct.

That's true too.

Yeah, that's true.

I mean, it's interesting just going down our normal roster here.

I think we're thinking it might be a little shady, not so truthful.

The common experience.

I

don't know.

I mean, the only thing that I think is common that, you know,

If somebody didn't realize like, oh, they're going to outsource to the local Flores.

That's something I learned, but at the time, like, I don't know.

I feel like I'm a hypocrite sometimes because when I, when people have good customer

You, you talked about a negative experience, I guess they did fix it, but it's still a negative.

So it doesn't feel like this is quite a five star, but I don't know.

What do you think about.

I mean, it does make me think of Marco.

Like I wish they had given Marco a couple of coupons

But if they had, I feel like Marco's Review!

would have still been like three stars, four star, you know what I mean?

Like, so there is something about the fact that if David R was such a valid user of 1-800-Flowers

Why didn't they write Review!

at a Review!

years ago?

You know why now?

Right.

Well, I mean, this is, we only looked at Trustpilot, but I mean, it does make me question

And then again, with personality, the humor, there's no humor and,

I feel like this is a first and I didn't even register this.

When I picked up, I just liked that David mentions they've been using them

But now I'm starting to wonder if it's fake.

I know.

I, then I don't even know if, what the impact for, I mean, this brings up an

Like if.

invited, like, does that negate, like, I kind of feel like it's influencing a positive

Yeah.

I mean, especially in a sea of, of one star reviews, you know,

So like once again, though, like we maybe are creating

We don't have complete proof of that.

So

have complete proof though.

That's the thing is like, all we can do as Review!

Queens is sort of look at the information as it lies.

I feel like the fact that they were asked to write this Review!

the writing at when they're writing it, they're talking about sort of these buzzword things.

It's ringing a little shady to me.

So I think that were warranted in that response.

I think, I think I can

I can crown I can crown David.

All right, let's do a.

The Queens are Tabulating.

Okay.

I am holding up one.

Crown tray is holding up two crowns.

I gave David R one crown for everything that we've mentioned thus

I also don't really know what I'm supposed to gather.

From this Review!

for some reason, because I mean, we have the sister storyline, which is maybe

They really didn't talk about, the product or anything that I feel like I

And I just gotta hop on 1-800-Flowers right now and, and get some flowers.

So for that reason, not that impactful overall one crown for me, why two from you trey.

I did too, just to be fair because I do think, and it makes

almost as if David is leaving a review for someone that has never interacted online shopping

And they replaced it.

And I got like, it's so rudimentary that maybe it could be real, but that also really makes me

Cause I didn't realize that until we were recording this.

I really felt like this was a great five-star review.

I mean, the spelling is impeccable and it pops out.

I mean, they use all caps for the name of the company only.

I mean, now I'm really is shady, but that's why I

I mean, yeah.

I mean, I think that's an interesting point that you just brought up, like,

Maybe David's not somebody that writes online reviews all the time.

So I think that, that is an interesting point.

I see where you're coming from.

I have a quick little surprise.

I have found this five-star with that I'm seeing now is also invited,

And see, this is very interesting.

1-800-FLOWERS.

like a zinger, but I am actually realizing there might be a

So this is a five star written by Robyn O.

Robyn is spelled with a Y.

Well that.

The subject is I placed the order doesn't get delivered until next week.

And the Review is I placed the order.

Wait, that's the whole Review!

Yes.

And this date is also December 13th, 2020.

So I wonder if everyone just got an email that was like, please leave a review

even more shady.

I'm thinking, cause Robin says I placed the order, but it

So I can't leave a review.

Like it looked funny to me, which is why I wanted to read it.

Cause it's like I placed the order, but I'm wondering.

you're right.

It's like if 1-800-Flowers send out a email blast to all the people that have

luck Chelsey on the website, it says business transparency.

This is on Trustpilot claimed their Trustpilot profile on February, 2020.

So I, it seems like Trustpilot, didn't verify until 2020, so they probably were

So I think we might be right.

What, what do you mean claim?

like the Trustpilot page itself

What's claimed by 1-800-FLOWERS.

Oh, got

So maybe they were trying to ramp up the amount of reviews they were getting.

Right.

Like maybe like they worked with a new marketing person and they were like, do you know that

So they claimed it and then started inviting people to leave.

That makes

because yours was 2020 as well.

It was

And all of these five stars are in the same date, so, oh, oh, I hate.

really shady.

of hate that this is happening because like, this does

I'm sorry.

1-800-FLOWERS.

Yeah.

I mean like, okay.

How do we zoom out from this a little bad.

I mean, it's responsible of them to claim the profile.

And I look, if I owned a business, I would be encouraging people to leave reviews too, because

And also, I, I think that the hard thing about online

You know, here you are tray of Review Queen who has had several positive experiences

So 1-800-FLOWERS has been around for a long time.

I'm not willing to write off the company based off of these few reviews,

I think this is just information that like a lot of times

So you, so like, it is maybe a bit of a game.

And maybe it's more of a gamble than going directly, but it is much more

Like I mean, I think that's what I use it for.

It's like really excels at that.

You just don't really know the quality I mean, I don't

Yep.

Yeah, sometimes you gotta roll the dice.

You know what I'm, I'm super curious about listeners.

If you have used 1-800-Flowers.com and you have an opinion about it, call up our

Do you want to defend 1-800-FLOWERS?

Have you had a positive experience that you could detail for us a little bit better?

You know, then David R did so.

Give us a call because we want to hear all sides of the story.

Unfortunately, we're going to walk away from today's assessment, having a little

And I'll end a bit of a question mark, for sure.

Well, Chelsey, you deserve a bouquet happy Valentine's Day

Oh, thank you.

Thank you so

You deserve 11 roses with me as to 12.

yeah.

Oh my God.

Yes, please.

Alright, am I queen?

So we have done it here we are.

We've reached the most Regal portion of our show.

Chelsey.

Who are you inducting today for?

My Royal Highness

All right.

So I know that this is a little bit late.

This episode is going to air in a couple of weeks, but I just wanted to

I just, I feel I've been so full climbed about this for awhile.

I grew up with Bob Saget being such a part of my childhood.

I was a huge Full House fan.

I watched it every day.

Danny Tanner was a part of, so many of our houses.

You know, for us, the kids, who grew up in the nineties, I followed him on Instagram.

I follow his wife, Kelly on Instagram.

They seem like the most incredible couple.

And I just feel so heartbroken by the passing of Bob Saget.

Every time I think about him, I just smile.

It's such a part of my youth.

And I think it's incredible that we have these artists and entertainers.

In our lives, that really feel like family.

And for me, Bob Saget was one of those people and I hope wherever he is now,

Cause I think he really touched a lot of people.

Everybody that's been speaking about Bob Saget over the past several

He exuded and how he never ended a conversation with anyone, whether it was via text,

And I think that's such a beautiful thing and something that I'm really going to take

And so for that reason, I would love to induct Bob Saget as My Royal Highness.

Nicely said.

Full house.

I mean, that was my everything.

Yes.

Mine too.

And find fact Bob Saget was hired after they shot the pilot and they had

I know.

go back and only shoot the Danny Tanner scenes, which is so

crazy.

Yeah.

All right.

Trey.

Who are you inducting this week for your Royal Highness?

again, opposite end of the spectrum.

And if you were a member, I told everyone to bookmark Chelsey's complaint was about sinuses.

And today I am going to induct Wellness Formula.

Have you ever heard of wellness?

I've seen it.

It is, uh, from like whole

foods.

So wellness formula is a product from the company source naturals,

It is like a sort of holistic sort of.

Like all the vitamins.

So, okay.

This was introduced to me by my friend, Emily Afton, who is back on Broadway

And she introduced to me literally like 10 years ago.

It's basically, it contains 30 different ingredients from antioxidants, herbal

I think it's like, Eastern medicine.

Ediology.

But what it does is it attacks like the cellular level of your immune system.

So, and it's crazy, like the pills are like kind of like horse pills and the taste is

Well, they have different sizes, so it sort of changes.

So it's six capsules, this one, every three hours at like the on-site and Chelsey,

It's like, it's what, like, I don't want to say the brand.

It's what those little packets that you dump into water and swish around try to swallow.

It's trying to do this.

Crap is so insane.

And.

And actually, I, the reason I'm circling to your thing is that on their website, it

That's their like mission statement.

the instant you feel like, oh no, something's coming.

It just like boosts your immune system.

it's also in dropper form.

Like it's crazy.

I swear by it.

Go to your natural, you

Whole foods, whatever.

of those places, I swear by it.

So for that reason, I'm inducting wellness formula for My Royal Highness, because it

Wow.

Thank you.

On this formula.

It's always good to have a product like that.

Like what a lifesaver I use The things you put around your nose.

XY cam.

Oh, I never used that way.

I think I've used it once maybe.

Yeah, but I mean, always good to have something a little more natural.

I'm always about that.

So

All

great induction.

We did it.

We did that.

Another entry closer to the truth.

Yes.

Thank you for joining us today.

If you like, what you heard, please share the show with a friend.

And if you didn't like what you heard, please share the show with an enemy.

Join our mailing list to stay up to date with the goings on in The Queens at ReviewThatReview.Com

And don't forget.

We want to hear from you hit up our voicemail box.

Call 1-850-REVIEW-0.

Or if you're a little bit shy, you could also slide into our DMS.

We're on all the socials at @theReviewQueens and I'm at @ChelseyBD.

And I am at @TreyGerrald.

On today's after show pod, we are rating and reviewing a one star review of the

To find out what made Trey say:

'a wee bit makes me think that they're like Irish, but then Boy

And to find out what made Chelsey say:

'coincidentally, she also likes Tums.

So, you know, that makes sense.'

Then join our Patreon at patreon.com/ReviewThatReview in order to hear

And most importantly, remember

Ignore the haters you're queen.

GENDER nonspecific Valentine's day queen.

we heart you.

We hurt listener.

happy Valentine's day

care.

Bye.

be your own Valentine.

Okay.

You don't need anybody.

I tell myself that every year, you know, single's awareness day.

Or your friends share your love like Bob Saget.

Dad, share your love with your

Share your love with your friends or send me some chocolates and candy.

Okay.

I mean, and flowers, something.

No problem.

Bye.

Review That Review is an independent podcast, certain names have been

Executive Produced by Trey Gerrald and Chelsey Donn with editing and

With voiceover talents by Eva Kaminsky.

Our cover art was designed by LogoVora and our theme song was written by Joe

the Zyrtec actually did work.

Thank God, or.

Thank gosh.

thank gosh.