[Theme Song]

. CHELSEY DONN: Hello!

Hello.

Welcome to Review That Review the podcast dedicated to reviewing

Reviews!

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces,

That's Chelsey Donn

and that's Trey Gerrald

and together we are

The Review Queens.

And if you want to support the show while getting bonus and exclusive content,

Oh, I ran out of breath on that sentence, visit our Patreon Page

Hey Chelsey girl, how has your week been going?

My week's been going pretty well.

You know, things have an amping up this week.

I had been meaning to catch up on Curb Your Enthusiasm, which I hadn't done.

I've been enjoying that very much.

I I'm doing good this week.

How about you, Trey?

How are you doing?

It's funny.

You're talking about, I mean, I know that this is a re launch of, uh, Curb Your Enthusiasm

Cause it just ended.

I just, for the first time in my life, I started watching Veep.

Oh, I haven't watched Veep either.

Maybe I should get on the Veep train.

It's very funny.

I'm on episode four, like obviously it's very funny.

The world knows that, but I've been introducing a little bit of television back into my

And.

We're here and I'm excited for today's episode because we're going to be covering a place.

I've always yearned to go in my life, but I've never been.

Yes!

I'm so excited as well.

And also, I just have to comment.

I mean, not everybody is watching, but Trey, What a gorgeous hat you have.

Can you describe it?

Thank you.

I did receive in the mail a gift with a note attached that said thank you for being such an

This is a white baseball hat that says Kvetcher on it.

I like to wear it when I'm running.

I've I've been running once since I've had this hat, I really feel like when people see

Yeah!

I think it's so cute.

I love it.

I have my black Kvetcher hat.

I'll put it on for the After Show.

Oh, that's fun.

Okay.

Great!

Well, should we get into some bad things?

I think maybe we should.

Okay Chelsey.

I really need you to

Lodge A Complaint.

Yeah.

Thanks.

Trey.

I want a Lodge, A Complaint today about like people who leave gum anywhere, like anywhere.

That's not a trash can.

Okay.

Why are we doing this?

I feel like the older I get the closer I become to like a schoolmarm because when I

You know, like if you got caught with gum, you would get detention.

Like it was a big deal.

And as a kid.

Yeah.

And as a kid, I was always like, oh, that's so stupid.

Just let me chew my gum.

This is ridiculous.

Why can't I chew gum?

It's so dumb.

But the reality is people are animals, Trey.

Yeah.

They just leave gum anywhere.

Any old were right there in the middle of the sidewalk.

Why not?

Seems like a good place to spit out my gum.

Someone might step in it, you know, like me I've stepped in gum before.

It's horrible.

Have you ever like stuck gum somewhere?

I mean, I'm not just saying this so I come off as like some

I don't think I've either.

In fact, I have this thing where I get like, I love gum, but then gum loses its

Like I got to get, like, I can't think about anything until I get the gum out of my mouth.

Like I gotta get the gum, but I won't, I won't, until I can find inappropriate receptacle.

What is happening with this?

You also said the phrase marm.

Schoolmarm I think...

yeah.

Where does that come from?

I've heard it, but what is a marm?

I don't know.

I just imagine it as like some like crotchety old lady who is like, you know, slapping

I don't know.

It's, can't be a good word.

It's probably not 2022 appropriate, but you know what?

I respect all the schoolmarms.

Okay.

Don't come at me.

It is very frustrating.

when you come across something that's sticky and stuck to something

So obviously gum being in places that's not in a receptacle.

Tragic.

I can't do it.

What about you, Trey.

Give us a complaint, lay it on us.

I want to Lodge A complaint against hangers getting caught amongst themselves.

Oh my, have you ever encountered that

- CHELSEY DONN: So many times

It's so frustrating.

You like, there's so many things about hangers that are very frustrating.

Like if you're trying to carry like 12 items on hangers, it like, well, it's like

And then you, like, it's like trying to angle the hanger.

It's like trying to untangle necklaces.

Like you can't find the, start, you don't know how to fix it.

Cause it's so frustrating.

I just want to grab that article of clothing and it's like, suddenly I'm in a war in

No, never, especially not like in a war.

That sounds terrible.

So that's my complaint.

Oy!

Yeah.

All right.

Well that felt good to get all of that off our chest.

Don't you think?

I feel much lighter and I feel like with this levity, I am ready to go head-to-head!

Does that mean that it is another versus an episode this week?

Oh my God, we got to do it.

Let's do it.

This is our first versus episode of 2022!

2022.

Trey lets

Assess That Kvetch!

Yes.

Today is another vs episode!

Today, Chelsey and I are both going to cover a one-star and a five-star review on the same topic.

Today's topic, a ski resort in Vail

That's right for this versus episode, Trey selected the

So to determine who goes first, we got to flip that quarter, Trey.

All right.

You want to call it?

Heads.

It is heads!

Oh, thank goodness.

I hadn't been getting it right in a while.

I started to doubt myself.

Okay.

So, I'm going first!

All right.

So let me tell everyone about what our topic is today.

We are covering a ski resort called Antlers At Vail.

Antlers At Vail is the number three out of 52 for specialty lodging in Vail on TripAdvisor and

The studio units are approximately twice as large as a standard hotel room.

And I looked at the images and they are like very luxe.

They offer a pool and hot tubs, a hot tub in the snow.

That would be gorgeous.

Fitness centers, pet Friendly condos, slope side, ski valet, In room,

And at the time of this recording, there are 965 reviews for Antlers At Vail on TripAdvisor

So with all of that background info, let's get into this versus battle, Henny.

Let's do it.

Review That Review.

All right.

I did scour through a lot of those fives are used to try and find

So, Trey, help me with this one.

Okay.

This person is from Sydney, Australia, and their username is W A I M A T E zero One.

Y mate?

or is it like a way matie?

I don't know.

I don't.

I dunno.

I don't know.

Are we saying in an Australian accent, this person's from sydney-

why matie!

That's what you said, right?

I think so.

So let's say why matie 0 1.

Why matie 01

Right?.

Like good day, Matie.

Yeah.

That's why I was thinking that.

Alright!

Let's be offensive.

I love this.

Way Oh!

Way-Oh Matie 01, has written a five star review for Antlers.

The subject is a really nice place to stay.

When we choose ski accommodation, our requirements are two bedroom apartment

Like, ideally about as far from the lift, as you could throw a ski boot.

Our scowering of the map suggested there's not a lot of suitable accommodations

It's mostly retail with the accommodation behind.

This is one reason we opted for Lionshead and Antlers.

Their website exuded a friendly vibe.

As much as websites can exude vibes.

Now, having been there, we can see, we assessed the proximity issue quite well.

If you want to be close to a lift apartment style accommodation, then Lionshead is for you.

We also correctly assessed the friendliness of Antlers correctly.

Let me tell you about this.

Once...

once per week, they host a complimentary food and drink session to let customers

Nice.

Right?

It's held in their meeting room.

Whose name I don't recall, but it's named after someone.

[Laughter]

Okay.

So Helpful!

Okay.

Ooh.

Oh God.

Okay.

But it's but it's named after someone

Chelsey Meryl.

I'm going to just skip that, but it's named, after someone cause we got it.

Got it yeah!

Inside the room.

There's a picture of a lady with some words under it.

[laughter.] Are they going to tell us the words?

...NO?!

Okay.

Okay.

Clearly it's who the room...

Clearly.

It's who the room is named after.

Yes.

Are we clear?

Yeah, thank you, Why Matie.

While chatting to one of the staff I asked who the lady is expecting to learn.

It's the owner or founder or some such.

Turns out it's a housekeeper.

Who'd been with them for 37 years.

They named their main meeting room after a long serving housekeeper.

That's pretty fricking cool in my book.

They have a number of 30 plus year staff, which suggests they've got

I was super impressed.

To the other stuff.

The ski valet service is great and you should definitely use it.

Antlers is a few minutes walk from the gondola.

They don't have room service, but they do sell soups at reception and the soups are really good.

The kitchen facilities are comprehensive.

General store and liquor store are about as far as the gondola.

The general store is quite limited, but Antlers will run you over to a nearby, full supermarket.

Our apartment was a bit dated, kind of high eighties decor, but

So maybe some of the others are a bit more modern.

There are exposed walkways from the rooms to the elevator.

So the moment you open your door, you're in the elements.

No big deal.

More just expectation management.

there are many more dining options in the main village than lionshead

So you'll definitely want to use the shuttle bus at least a couple of times while you're there,

Well done Antlers.

We were very happy with our choice and would unreservedly recommend!

All right?

way mate!

Way...

oh yeah.

What is,what did we agree on?

Were we saying matie before?

Pirate pirate, same matey.

I don't know.

You guys.

What's your let's.

Should we just call them WayMate?

WaiMate!

01.

WaiMate01.

Final!

Final Decision!

I took so many notes on this one.

Okay, great.

I just want to say as someone who was born in 86, I'm

high eighties.

I know.

I love that.

Do you know when this Review!

was written?

Yes.

This Review!

was written in January of 2017.

Okay.

I'm curious about that because I looked at the website last night and

oh

waimate01 is saying no room service.

So maybe they've made that change because it does seem like

So maybe that was one of the upgrades.

Right.

And then I'm also stealing the phrase.

Some such,

Yeah,

love it.

Okay.

Anyway, that housekeeper section, like almost massacred my face.

All right.

It's also interesting to me.

I have never, once in my life been skiing, I have never put skis on, I don't know a thing.

I don't know a thing about it, but it's funny to me, skiing in itself

And so it's very funny that when looking for recommendations, you don't want anything

There's just something very ironic and hypocritical about that.

But I recognize it's probably difficult to walk in the skis.

Yeah.

And also like that is a big thing.

Like there are all these fancy resorts that are like literally ski on resorts

You know what I mean?

That makes sense.

What's Apres Ski?

So Apres ski.

I think it, I think Apres is after in French.

I want to say it's after, but it's like a light bite after your skiing.

Oh, like a Capri the salad.

Okay.

Yeah.

Like a nosh, but like with ski vibes after you ski.

anyway.

Okay.

I actually I'm a little unsure how I feel about crowning of this, because well, okay.

There is value here.

I'm wondering if, if maybe this is interesting, I don't think we've ever discussed this.

I wonder.

if there have been updates, does that then mean that, that makes this Review!

obsolete?

Because I don't know if it's valuable or not about the room service, because

So then also if it's been updated, then I'm wondering also this whole

I recognize in theory, that is like, that's really nice.

It's building community, it's building friends, you know, like I know like my in-laws

And this is like, and skiing: very mingle vibes.

Okay.

That sounds like a true nightmare to me.

Let's like go down into the boardroom and like mingle and meet God that my

Why does that literally bit upset?

That's a premium,

that's a pers- that's going to have to go on the bias category.

I think for you when you go into crowning this Review!

because I think that there's a lot of valuable information here.

That's still relevant.

What they're doing here.

They're really flexing and like kind of a fun way, but it is funny that they're flexing

So the information they're giving us is that it's close.

We know, we know it's a boots throw away.

Yes, true.

So that's like hugely helpful to know when you're looking for places to

Beverage and nosh and be done with your day.

So I think it is good to have all of this information.

And also the friendly vibe thing was something, again, we're just grading this

Obviously vibe is very important to this hotel

also, I want to say how they mentioned, even the studios have

So like knowing that the resort will drive you to the grocery store is awesome.

So what is the spelling and grammar like

It's really, really good.

And I mean, I, I thought there was a lot of sentimentality.

I love the story about the housekeeper, you know, like I just think it's so specific

Like this is their, their honest experience that they have that's

yes, it has that impact for me as well, that I feel like there's something to a

It sort of says something about the integrity of the structure of the organization that they are.

Like I would imagine this is a great place to work and.

You know, if you are honoring your housekeepers, then there's no hierarchy.

We're all working together to create a great experience for the customers,

I do trust WaiMate01, about that for sure.

Yeah.

I definitely trust them.

I mean, I'm wondering if I can distinguish, if this is common or a fluke from

It's like you can, they're stating everything on the map they're stating.

So to me it sort of feels like that's probably going to be very common.

I mean, the distance is going to be the same.

I mean, I definitely think that the personality of WaiMate01 comes through

Correct.

I really think that they're intentional in their review.

Now I have a question about humor because do you think that way was intentionally

I don't remember the name at same day after some One, though.

I don't think to the degree that we were laughing at it.

Certainly not.

God, but I mean, I do think that they definitely have personality regardless.

Like that's true.

It's like a lot of the language that they used, I think was playful.

I don't think that they were writing this as a standup bit, you know, but it was very funny,

something to the Review!

like, what is the subject?

Very simple, uh, a really nice place to stay.

Right?

There's something that feels like, you know, when you learn a new language and you, I know

There's something about the Review!

that feels very much like this was nice.

It was outside.

I liked it.

There was mingling.

There was...

Really?

I completely disagree.

I just, yeah, I think that there's like so much color and intrigue and like personality.

I would be shocked if this was like a bot, you know?

Oh, no, certainly I can tell it's a human.

It doesn't feel emotional to me.

It feels like nothing is super emotional either way, which is neither good, nor bad.

I mean, I think that they are, cause they end with saying like, we were very happy

Like I do think there's an element of, and, and even, and I kind of cute way, like defending

Yeah, there's something that's very nice about that.

And so I did feel like there was almost an element of protection coming from

Well, I think I could crown the way mate.

How do you feel?

Okay.

So Chelsey and I each have our own set of one to five crown cards and in an effort to

The queens are tabulating...Total Score!

Okay.

Trey's holding up four crowns.

I'm holding up four and a half crowns.

Trey tell us why you're holding up four crowns

I just took the one fully.

Because of the date.

That's really all.

I think if I had read this four years ago, I would feel like maybe

I think I'm just having a little hesitancy because if they now are publicizing, they

I want way mate, to go back and do an updated Review!

because I do thoroughly trust this.

Review!.

And also like, there wasn't like inherent humor.

I feel like WaiMate01, would be like my godfather.

Like I would trust them.

They're only here to make sure I'm happy and taken care of, but because there

And because it was so many years ago, I've never really considered that the impact of

I mean, I want to go there.

What about you?

Why did you do four and a half crowns?

Obviously concur with everything that you've already said?

I just think even if it's not intentionally written to be that funny, if I read

So for the laugh, the extra half crown, total, yeah.

All right.

Well, let's take a quick little break.

And when we come back, we're going to hear a completely different side of the story.

Oh God.

I'm like nervous.

I'm nervous.

I've been swimming and five star reviews.

I like I'm feel very defensive, but I'll let my guard down.

Okay.

I love it.

Well, when we come back, you're going to hear one of

All right.

I'm preparing myself.

All right.

Be right back.

Hold your crown.

We'll be right back.

It's Game time!

All right, Chelsey, let's get ready to take a quick spin on the Meryl Streep-Go-round.

Okay.

Here's the deal.

Trey and I have each picked a rotten scathing, pithy One-Star-Zinger and with 30 seconds on

Just like queen Meryl Streep, who does it all

before the clock runs out and Trey, you are first with the zingers today.

So let us know.

Where's your Zinger from?

I have a One-Star-Zinger from Google reviews, this is for Hot Hands.

Do you know what this is?

Little packets that you put inside the glove, right?

Exactly.

Yes.

Those actually can work quite well.

Well, I've got a one-star for it.

Oh, Right, right, right.

This is, um, written by all caps, LINDA!

Oh, Linda,

And the One-Star-Zinger is, did not meet expectation of

Yes.

Warm hands.

How do you end up just doing two dot dots.

Like how do you miss the one dot?

I also think Maybe like everyone's definition of hot and warm is different.

And Linda, all caps might really need it to be hot, hot, hot, you know?

Okay.

So I'm going to strap you in today to a crystal ball.

Ooh.

Like that emoji.

Okay.

Let's do it.

Okay.

3, 2, 1, Go!

To our,

ah, did not meet expectation of being hot.

Ah, warm.

Yes.

Televangelist

Superman here

did not meet the expectation of being hot, warm.

Yes.

Sports

announcer does not

make the

expectation of being hot, warm gas,

Disney,

3, 2, 1, That's all.

Trey.

That's five, which for one, as long as that is excellent.

Good job Queen.

Thank you.

Thank you.

What about you, Chelsey?

What is your One-Star-Zinger for today?

My One-Star-Zinger is from Amazon and it is a one-star review of a men's Timberland.

Boot white ledge, mid waterproof boot, dark brown, nine M U S.

Okay?

It's supercalifragilisticexpialidocious.

Yeah, no idea what that is.

Even thought it is 20 words long.

It's a size nine Timberland in dark brown.

Pretty much.

This is written by Isabella, J L.

It's a pretty name.

One star is the subject and it says it's not originally.

It's fake.

I'm finding a theme trend here with these One-Star-Zinger is where

They just push send.

It's not originally it's fake.

All right.

So I am going to strap you in today.

Of course, on a chair left.

Oh my god.

How fancy.

Or a ski lift.

Are those the same thing??

Yes.

I've been on one of those I've just never gotten off, to ski.

Take me back!

Okay, Chelsey.

Are you ready?

I am ready.

All right, here we go.

3, 2, 1, GO!

By

Yankee

originally it's

Southern.

It's not, it's not, it's not originally.

It's

operative.

It's not originally mute romcom

breaking news.

Lifetime.

3, 2, 1.

That's all!

Three Four five six.

Chelsey.

It is so hard.

Thank you.

But it is so hard to do the Yankee/Southern back-to-back.

It is really hard.

It's very challenging yet.

You still whooped me with 6, diva.

Thank you.

Thank you.

Thank you.

It's an honor.

It's an honor.

And a privilege.

Take your victory lap on the ski lift.

ooo yes

Review That Review.

All right.

We are back from that rousing game break and it is Trey's turn.

And let's hear it, Trey.

I got to hear this one star review.

I've been waiting.

All right.

This is a doozy.

So everyone get ready.

I have a one star review for Antlers At Vail from TripAdvisor that was written by Andrew.

Kay.

And the subject is the human turd parentheses poop comma crap.

end parentheses pool dash Antlers at vail.

Oh My God, is it?

No.

So here we go.

The human turd pool at the Antlers.

How can you trust a hotel that lets a guest swim in a pool polluted by human feces, and that

Quote, my daughter swam down to pick up a rock that turned out to be feces!

[GASP]

Parenthesis, poop, comma, turd, comma, crap, end parentheses and Antlers At Vail

First allow me to say that I am no kid and I've traveled all over the United

This was caps.

The worst experience I and my family have had dot dot dot anywhere.

Swimming with poop or feces was made worse by an uncaring slash unpleasant

I've been using TripAdvisor for over a decade and find it to offer critical

The reason I use TripAdvisor is that my family time is precious and it is critical that

For this reason, it's important to share our experience at the Antlers At Vail and encourage

Pool on Friday, August 21st, my family went down to the pool for one last swim.

At this point, we had stayed at the Antlers At Vail for nearly a week.

It's worth noting that we visited the pool every day.

My daughter and I jumped into the pool and played with a water torpedo for what

See had noticed quote-unquote rocks on the bottom of the pool and swam

When she grabbed the first rock it's squished in her hand.

Oh, yep.

We had been swimming in human feces the entire time.

Do you open your eyes underwater?

Does some pool water ever slip into your mouth by accident?

Yep.

My daughter swam down to a human turd with her eyes open and grabbed it, thinking it was a rock.

Welcome to the quote Human Turd Pool by Antlers at Vail!

We vacated the pool and went to our room for hot soapy showers.

When I reported the feces to Justin at the front desk, I was told the pool was closed.

Maintenance was gone for the day and he was sorry about that.

He didn't seem overly concerned about human crap in the pool!

Later, he called back to tell me they were going to close the pool and

What a concept.

The next day I received a call from Kim who informed me.

She was the assistant general manager.

Kim confirms that housekeeping was to be at the pool every hour to wipe down chairs and

She also shared that that was okay because the Antlers At Vail disclose

She tried to quote unquote, sell me on the idea that the Antlers wasn't responsible for the pool.

Then oddly, she asked what they could do to make us happy.

She said, they obviously couldn't give us a condo for life, but they were very sorry and would do

She seemed reasonable and fair.

I later called back and asked Kim to comp our stay.

And I thought that was the very least the Antlers At Vail could do.

On Wednesday.

The 27th parentheses, we checked out Saturday, the 22nd, I received a call from Magdalena King GM.

Yes.

It took six days for the GM to bother to call.

She acted very concerned and requested.

I rehash the entire story.

After I shared the story, once again, she completely changed her attitude and tone.

She denied that the Antlers At Vail had any responsibility for the pool and that they

To recap, we swam in a pool contaminated by three chunks of human feces.

Beds.

The beds are very hard and uncomfortable and they alone are enough reason

I couldn't wait to get into my own bed at home.

AC.

Initially the AC system in the unit didn't function, I found that a breaker was flipped.

So I was able to get the one in the living room on.

The master bedroom, AC never functioned and due to COVID.

We were told that they were limiting maintenance visits.

Humidifiers.

The one in the room was broken and the one they sent up seemed to function,

So both were broken.

Ugh.

This place could be amazing, but it's more like an Airbnb gone bad with an

Oh, my God,

four people have found this helpful and it was written in 2020.

I'm exhausted.

What a journey, huh?

Wow.

So much to unpack, Trey.

I want to tell you, they lay out roughly the dates they were there.

So I looked to see what the three bedroom suite for August would be for a week and it's $4,620.

Just keep that in your noggin.

Wow.

That's a lot of money.

Yeah.

Okay.

First and foremost, complete mismanagement and lack of communication between the team.

Is it the Antlers fault that some guests like let's go with the

There was a guest that stayed at this hotel.

Allowed.

I would hope a child to go into the pool and their child went to the bathroom in

Right.

And so are they responsible in the fact that like it was their staff that pooped in the pool?

Like, no, but when something like that happens, you have to do everything and they, I think they

Really?!

I, I do actually.

Yeah, I do, because I think that this is like, that is so it's one thing.

If they just like stepped in the pool and saw it and ran out, you know what I mean?

I was like thinking it was like that scene in, um, in Caddyshack where they like to see it like

But like, this was like, they were interacting with like, it's just so gross.

I mean, the Review!

is gross.

The score.

the word squish.

I nearly puked.

I mean, that daughter learned a very valuable lesson that day!

Don't grab the rocks at the bottom of the pool!

Mmm-hmmm!

But like, I mean, it was interesting.

I feel like it kind of went on a journey.

There were moments where I thought Andrew was a Ken.

Male Karen.

Yep.

Male Karen.

Cause he was just

-- VOICEOVER: Oh my God, It's a Karen--

KEN!

Ken!

Just because like they were going on and on.

And like what about when they were like rock feces, turd, crap, crap poo...

They just had like a million.

They basically like search the synonyms and then copy paste it.

Yes.

I think this is a perfect segue.

Just we have to straight away I think that Andrew is going after people like

They're trying to throw in as many zinging popping words to catch

I have never in my life.

I have never seen a Review!

like.

There's literally the introductory statement followed by two enters.

Then there's a quote, just a quote of like the meat and potatoes of this.

Review!

my daughter.

I wrote that down because there was a quote end quote.

I, I, I started that, like what?

They actually, they quoted themselves in the,

themselves

in the beginning.

Yes.

Yeesh.

Okay.

Isn't that weird?

Very strange.

And then they do a little statement, like a personal statement paragraph

And then they break down.

Pool.

Yeah, which goes on forever beds, AC humidifiers, and then there's a conclusion at the end.

So like an Andrew must be a professor.

Yeah.

This could be submitted.

This could be handed in is what you're saying.

Yeah.

They definitely did a spell check on this.

The only spelling error he says C had noticed quote, unquote rocks.

And they meant to say she had noticed.

Right, right, right.

Right.

I like the fact that Andrew decided to point out to us that they were not a kid!

Very important,

you know, personally grateful that he pointed that out.

Also, what about like the expectation of every time I travel with my family, it

I think those are very high expectations taking out of consideration, the

You know, I think it's interesting in context, because I think it's a funny

Yeah.

I was really following your reasoning as like, so is the hotel

I mean, I th okay.

Are they responsible?

No, but is it their responsibility to deal with it in the way that like a customer is always.

Yes.

Like,

and Andrew mentions at the end COVID.

And so this was written in August, 2020.

So you would think that they would really be stringent.

Exactly.

And even if they had said like, oh my God, I'm mortified.

I'm so sorry that this happened before our staff could have seen it.

We obviously would have addressed it right away.

What's very strange.

Is all the back and forth between the staff to me.

Right?

Yeah.

Justin is the first line of defense.

Now my opinion on Justin is I feel like he must be new or young or something like that, because

It is like the first thing that you do, Justin obviously didn't know that.

So Justin then obviously picked up the phone and called somebody else.

And that person was like, of course, apologize and say, we're going to empty the pool.

Like, are you crazy?

You don't know that you should have told them that when they came in.

And up until like the comp portion, I was like, oh, it does seem like they're handling it.

Well, like, obviously we can't give you a lifetime, you know, stay at our condo.

But.

Anything short of that we will do.

So at that point in the Review!

I was thinking, all right, like it's a gross, terrible situation,

And at least they're taking accountability.

It seems like this Justin Guy didn't really know what he was talking about.

They're they're wanting to do something.

Yes.

And then This woman calls up and is like trying to reneg what was already said,

Yes.

So do you think that Andrew is being truthful or shady?

I think Andrew was being truthful.

I think Andrew is appalled.

They obviously really pride themselves on their ability to describe scenarios at length and

Right.

I always feel this way when something really negative happens.

Like it's even just looking at it in print.

There's like 12 paragraphs about the pool.

And then there's two sentences about the beds, four sentences about the AAC,

So I feel like Andrew's tacking on other things that were subpar.

Like they're just, they're choosing to list the things that were terrible

Which, you know, makes sense.

Exactly.

Exactly.

So,

I mean, okay so, do you think that this was a fluke or do you

It does make me wonder if maybe some of these employees that had been there for

And I think that unfortunately, the people that are running the hotel, they

So, if there was a change, it can have us substantial impact.

Do you think that they'll put up a picture of Justin and some words under it?

I don't think justin is going to last.

He Probably doesn't work there anymore.

It's hard for me to say if the pool experience is going to be a common or a fluke, I think

As far as the beds.

I mean, I think that sleeping preferences are so crazy.

You can buy firm mattress, whatever, whatever.

The ACS, I don't understand.

I mean, that seems complicated.

I also don't even understand the point of view humidifier.

I don't, I don't get what the point does that something to do with,

if the air is very dry then it causes

Oh.

It's

right.

Okay.

Yeah.

All right.

There there's some impacts for me there.

Okay.

Humor.

Is this humorous or we entertained grossed out.

I'm grossed out.

Like I don't usually go over the poop humor, especially with the Review!.

I don't even know that you would call this poop humor, because this was a Review!

about poop

- TREY GERRALD: It's a Poop Tragedy.-

It was not humorous.

This is a poop tragedy, poop tragedy.

This is a turd tragedy.

This is a, gimme some synonyms, Trey.

Crap tragedy,

crap Right?

It's a tragedy.

I don't know.

I feel very conflicted about how to go about,

just think about the impact here.

That's how I'm going to try to assess this.

What is the impact for this resort for you?

Let's crown it that way.

How do you feel?

Okay.

Okay.

All right.

So here we go.

The Queens are Tabulating.

Total Score!

Interesting.

Okay.

So I'm holding up three crowns.

Trey is holding up four crowns.

I'm giving Andrew three crowns because I think that the situation was very mishandled and it

I think forever moving forward in my life, I will be impacted by Andrew in that every

I will be taking an extra look And the three crowns are just validating that experience and

So took off the two crowns.

Pompacity.

And also just because I don't think this is going to happen to every person that goes to Antlers.

So that's why to three crowns.

Why did you do four?

It's one of those interesting things.

When it comes to customer service, like hospitality, it's like

And then it seems that the assistant general manager try to like rectify.

And then they had to report to the GM who like had a different, like, it's just, it all was bad

So I said four because it's sort of leaving like a little impression on me.

And when I'm comparing that.

How many did I say there's 10 one-star reviews compared to six hundred and

I mean, that's pretty uneven.

That's why I did four.

It's not humorous took it off.

And I don't think it's probably a common thing, so,

There's A Reply!

Oh my, Ohmy is it from Margalena Or Whatever her name is.

Oh my God.

It is Oh my God I am so curious.

Okay, here we go.

This is an M Night Shyamalan twist.

GASP Stop it.

I'm so scared.

Oh my God.

Did the daughter poop?

Was it the daughter who pooped?

GASP Ohmigod I'm scared Okay Ok

Here we go.

This is a response from Magda King.

Who is the GM

Okay

Dear Andrew, to tell you that I am sorry about your experience at

I am mortified by what happened.

We work very hard at guest satisfaction and have held top excellent rating positions and

For many, many years.

It is our reputation that enables us to compete with every other corporate hotel in Vail.

We yet, again, closely reviewed the video footage from that evening at the pool.

It very clearly shows a timeline of events that appears to be different

This is a bullet list by the way,

7:00 PM your daughter playing in the pool and coming to tell you something, at which point you

Next bullet, just after 8:00 PM.

Still not having been notified of the issue by you.

Our staff closes and covers the pool for the night.

Next bullet 8:45 PM.

Our staff received a call from you reporting the issue.

Our front desk agent immediately contacted our chief engineer who then proceeded to

Following CDC guidelines, the pool remained closed for 36 hours to be sure that all

Our priority is always the contentment, health and safety of all of our guests.

We have the most stringent COVID-19 sanitation processes in place.

Continuing to leave rooms 24 hours between guests and much more.

The pool area is no different.

We took the issue very seriously and immediately took steps to ensure

I wish you would have reported this immediately so that you could have seen this in person.

The context of your conversation was that of demanding a full refund of a week long, stay in

In fact, in the final conversation I had with you, you told me that if I didn't

And we believe that the compensation that we offered was fair.

Given the circumstances of the event as shown in our surveillance footage.

Warmest, regards, Magdalena, I.

King.

Whaaaat?

I think the daughter pooped in the pool.

Do you think?

Is that what happened?

I was under the impression that Andrew was freaking out and they had to go

So obviously the daughter didn't squish the poop in her hand, also Magdalena highlights

- CHELSEY DONN: And saying that

Yes.

And it's interesting that Andrew says that the assistant said, obviously we

And Magdalena is saying you were demanding lifetime

Yeah.

This and future visits, which they never mentioned in the review.

And so, I don't know, there's always two sides to every story, but there

And I think that Magdalena, my opinion is they handled this retort very well.

I think so too.

I mean, especially because they started like, not only am I sorry, but I am mortified,

which is what we were saying.

in our review.

Yeah.

Yeah.

It does seem like they're doing what I said I would have wanted.

But It seems like Andrew is trying to spin this into getting a freebie.

And it seems like Magdalena is catching that.

And it's saying, we'll give you one night, but we have reviewed surveillance footage and

So now we're not giving you a lifetime free room and we're not comping the week,

we're not necessarily accusing your daughter of doing it.

I don't get that the daughter did it.

You think the daughter did it?

That's how the vibes I was getting listeners, let me know if I'm just crazy with

Cool.

Play cool.

We're just come over here.

And we're going to go in the hot tub for a little bit.

So they come up with this like reverse engineered plan to like call down and

I don't know.

I mean I see the narrative, how the daughter whispered something-

All of a sudden it's becoming like a JonBenet Ramsey situation here.

Oh my gosh.

Burke with the pineapple.

Um, all right.

Well, God, it is interesting though, because like, in these are reviews.

It's like someone is stating their case and it, you just take it for what it is and then you

They are very committed to customer satisfaction, I mean, exactly.

It is number three out of 52 for a reason, you know,

just like magda said.

and also very interesting.

It's crazy to only have 10, one star reviews.

If this is a resort that has been around where a housekeeper was there

That's crazy.

Wow.

Now I'm really thinking that Andrew had a fluke experience and I'm not sure

That's the power of these replies.

So that really just kudos to Magdalena.

She deserves a crown because she really flipped that for me as a reader.

Magdalena.

Good job.

Wow.

I just love being able to hear three sides.

Absolutely.

Of this story.

And with that, my queen here we are, we are walking hands in hands into the

Yes.

Who are you inducting today for?

My Royal Highness

Today, I'm going to induct.

WiFi as My Royal Highness, what did we do without WiFi, you know, I remember the

Okay.

But when AOL came out and it was like,

yeah.

And the CD rom to like update your AOL software and stuff.

And, you know, my mom used to play this game, but it was called like Slingo and God, I mean,

You know what I mean?

So WiFi just really changed the game for all of us.

And I'm just so grateful because we use wifi every single day and we should stop and say, thank you.

Thank you, wifi for making this podcast possible for making.

All so many things that we depend on in our lives possible.

You are My Royal Highness wifi, and today I acknowledge you and I induct you with this honor.

I mean, wifi, the days before a wifi, I remember going away

Exactly.

What did we do?

We were like dinosaurs practically.

All right.

Trey.

So tell us, who are you inducting tonight for your Royal Highness

all right.

So I'm giving credit to my brother-in-law Evan.

Cause he brought this up.

What a mench

he lives on.

I want to induct the reverse cameras on cars.

Oh yes.

Good one.

Like back in the day, when we were learning how to drive, we didn't have

Squirrel that we're going to run over.

Like once you have a car that has that updated feature, like I will

I don't even look in real life, which is crazy when I stop and think about that.

It's definitely saved lives.

Yes.

It's such a great feature that like taking cameras, putting them in places that

Genius.

So I am inducting the rear car cameras so that you can see what

When you're going toot toot, with your car,

beep beep

you can see therefore rear view cameras cars are My Royal Highness.

hard to say it's a tongue twister, but it's still My Royal Highness.

All right.

Well, we did it.

That's another entry closer to the truth.

Thank you so much for joining us today.

If you like what you heard, please share it with a friend.

Tell a friend, write a review, do all the things.

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Okay.

Don't be shy.

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to share, have thoughts.

Let us know, please.

I'm at @ChelseyBD and that's Chelsey with a Y

And I'm at @TreyGerrald Become a member of the Royal Court by joining our

And remember, ignore the haters.

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Gender non specific queen!

Byeeee!

Bye Queens.

Review that Review is an independent podcast, certain names have been

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound designed by Trey

Our cover art was designed by LogoVora and our theme song was written by Joe

I never realized how gross of a word squished is.