Right.
Speaker ABecause that's the fundamental of business.
Speaker ALike everybody wants more because, you know, that's what we do here, capitalism.
Speaker AMore.
Speaker BHave a hard conversation with yourself.
Speaker BDo I want to grow?
Speaker BRight.
Speaker BAnd if the answer is yes, am I willing to do the things that I haven't done yet to get to that next level?
Speaker BBecause that's what it's going to take.
Speaker BIf only we could see ourselves and what we're doing on a daily basis.
Speaker BLike would we say to ourselves like, man, you're crushing it or oh, you need to, you need to fix your shit.
Speaker AWe'd be like, you are fucking up, bro.
Speaker AThe Talking Pain podcast is brought to you by Detailing Growth.
Speaker AThat's Detailing Growth dot com.
Speaker ADetailing Growth is the industry's only US based full stack agency that provides you with full custom web design, ongoing SEO, local SEO via Google business profile, ad management for Google and Meta, and an entire business suite of automations with our Grit suite CRM.
Speaker ADetailing Growth also helps businesses with consulting and business coaching and systems implementation.
Speaker AHead over to detailinggrowth.com and sign up for a free strategy session.
Speaker AHey everybody, thanks for tuning in today.
Speaker AWelcome back to another episode of the Talking Paint podcast, the only industry podcast that's bringing you real marketing advice that you can put to use every day in your high end detail and auto film business.
Speaker AI'm joined today by my partner in Detailing Growth, Tyler Lordi.
Speaker AHow you doing?
Speaker BDoing fantastic, man.
Speaker BIt was 70 degrees here today, so can't complain.
Speaker AYou are in Tennessee and It was not 70 degrees here in Pennsylvania.
Speaker AIt was kind of gross.
Speaker AWe're gearing up for the holidays.
Speaker AIt's like three days before Thanksgiving and this is the time of year where we really see shops start to tighten, we see owner anxiety start to surface.
Speaker AI think something we really wanted to talk about is just, just kind of run down some things that you guys should be remembering in your everyday operation of your business because understanding this time of year is hard, but it's not an excuse for you to stop doing the things that you need to do.
Speaker AAnd it's also not an excuse to take action on growth.
Speaker AWhat do you think?
Speaker AWe talked to you like 10 shops a day, 10 different people a day?
Speaker ASometimes.
Speaker BSometimes, yeah.
Speaker ABetween the two of us.
Speaker AAnd the number one thing we hear is, I'm scared, I'm not sure, you know, what are the guarantees.
Speaker AAnd before we get into any of it, right.
Speaker ANothing is guaranteed in your business.
Speaker AAnd that's like the number one thing that you should take away from this episode is that nothing is guaranteed.
Speaker AAnd you will get out what you put in.
Speaker B100% podcast over.
Speaker BThat's it, like that's it.
Speaker ARoll, roll, outro, roll it right now.
Speaker AThe main theme today we wanted to talk about is like there are real costs when you stay stagnant and stuck.
Speaker AThey are a hidden tax that you pay.
Speaker AEspecially this time of year when nobody wants to take action because they're scared and unsure of how the the winter or colder season will shape out.
Speaker AThere are real hidden costs of just staying stagnant and not taking action.
Speaker AAnd they are extremely expensive.
Speaker BIt's sad because most shops don't realize it until now.
Speaker BRight.
Speaker BAnd it's just like that ever that never ending cycle of I'm not busy, I gotta get busy.
Speaker BSpring hits, I'm busy right summer and until now, oh my gosh.
Speaker BWell those guys are busy, right?
Speaker BBut then thinking back, it's like you didn't do all the things you needed to do.
Speaker BIn the first place.
Speaker BSo why are you shocked?
Speaker AExactly.
Speaker AI think a great example is one of our clients who's in Florida, Detail tech.
Speaker AI've been working with detailing tech for a long time.
Speaker AHe's a part of detailer OS in my one on one program.
Speaker AAnd Roberto, who's the the owner, he's young, early 20s, maybe 22.
Speaker AAnd he's an ESL like English is second language for him.
Speaker ASo naturally that puts him at a disadvantage when it comes to talking to high ticket clients for trying to sell multi thousand dollar jobs.
Speaker AIt's been him a little bit of part time help that's kind of come and go sporadically.
Speaker AAnd his father, do you know that last month this two person team did $50,000 out of their shop?
Speaker A50 grand out of this dude.
Speaker A50 grand for a two person shop is wild.
Speaker BFantastic.
Speaker AIt's almost double what it should be.
Speaker AAnd do you know what the number one thing was that he took on and decided to do?
Speaker AWe systemized was follow up.
Speaker ALet me tell you about how simple this was.
Speaker AWe pulled up his Google calendar every day at 10am we slotted an hour for follow up and marketing actions and it didn't matter anything else that was going on that day.
Speaker APolisher went down, film got squeegeed and like he finished whatever he was doing, he went and did the follow up every single day and still does it every single day.
Speaker AAnd he went from not having any work to us implementing this time block for him to now having so much work that he's genuinely pushing people out further than he ever has before.
Speaker AAnd all it took was one repeating Google Calendar event and maybe a little bit of help from Chip on, like, how to talk to people.
Speaker ABut it was, it was just the action of him saying, okay, I'm gonna commit to this and I'm gonna show up intentionally for this and I'm not going to let anything else get in my way.
Speaker AAnd if the work stacked up in the shop, that means he come in a little earlier or he'd stay a little later.
Speaker AAnd like, that's just what you have to do when you're at that stage.
Speaker AAnd that's all it took was just setting, setting that one calendar reminder.
Speaker AAnd like, I think that's a really great example of sometimes it's as easy as that, sometimes it's not.
Speaker ARight?
Speaker BAnd I mean, I argue that it is right.
Speaker BAnd you got all the people that they don't do that.
Speaker BThey want, they want more business.
Speaker BThey want more business.
Speaker BIf they run the Facebook ads or Google Ads or anything other than them actually talking to more people.
Speaker BBecause that's what it comes down to.
Speaker BJust if you don't have jobs, literally, like, it's as simple as just talk to more people.
Speaker BRight?
Speaker BBecause people are our leads.
Speaker BRight?
Speaker BThey have cars.
Speaker BLike, you could do a million other things, but if you need more work, you have one thing to do.
Speaker BTalk to more people.
Speaker BAnd so like him putting it on the calendar to be intentional for that hour to talk to more people, whether it was following up or, you know, whatever else, like, that's amazing.
Speaker BAnd it paid off.
Speaker AYou and I do it every day running, detailing growth as a growth agency, because we do so much in a day to work for our clients and then to work inside the business and work with our team that if we didn't time block, there's no way anything would get done.
Speaker AYep, we do that every day.
Speaker AAnd it's not even related to the shop.
Speaker AAnd truthfully, it's that much more of a hack and multiplier.
Speaker AWhen I was in the shop more full time, like, not doing this because, like, my shop runs every day and those guys take care of it.
Speaker AAnd when I was there and I cut time in for specific actions, I was extremely efficient at that.
Speaker ALike, to the point where, like, I'd be twiddling my thumbs by the time the end of the hour came.
Speaker AAnd you can do that with any action in your business, anything.
Speaker AYou can systemize it like that with one recurring Google Calendar event and 30 seconds of your time.
Speaker BIs it easy to stick to that?
Speaker BThat's up to you.
Speaker BRight?
Speaker BLike, that's up to the person.
Speaker BI'm not gonna lie.
Speaker BLike, there's times where I set my calendar and I go off and do something else.
Speaker BRight.
Speaker BLike we're all human.
Speaker BWe're all human.
Speaker BBut when it comes to your lifeblood of your business, like you really need to have, you know, non negotiable set and like that hour needs to be for that.
Speaker AYeah.
Speaker BYou know what I mean?
Speaker AAlways.
Speaker BThat's the lifeblood.
Speaker AI think this is a really interesting statistic.
Speaker AI have access to an unprecedented amount of industry data through what we do every day.
Speaker AAnd this is just some numbers that I was able to crunch just looking at some of the shops that we work with and their revenue track.
Speaker AIf your shop that's doing 40k a month and you stay stagnant and don't grow for 12 months, meanwhile your competitor grows by 15%.
Speaker AThey don't just get ahead.
Speaker AYou relatively lose $72,000 in market position.
Speaker ANow, I don't know anybody that can afford to lose $72,000 of fucking anything.
Speaker ALike, that's a shitload of money.
Speaker AThat's just from you not taking action and just staying the course.
Speaker ANow if you're happy with where your shop is at and you don't want the growth because you, you love what you've built and you're okay with it, then fine, ignore everything I just said.
Speaker ABut like, almost no, none of our clients kind of bring that mentality to the table.
Speaker AThey all want more, right?
Speaker ABecause that's the fundamental of business.
Speaker ALike everybody wants more because, you know, that's what we do here, woo capitalism more.
Speaker AThe other side to that is, is like every day and every month that you delay taking action and building systems and investing in the right areas of your business, you are paying, you are paying an invisible tax.
Speaker AAnd it's not on the P and L and you're not going to see it when you look into the data and the numbers.
Speaker ABut it's definitely eating margins because it shows up in ways that you genuinely don't think of.
Speaker AThe tax shows up in the lead that you lost because nobody called them back.
Speaker AAnd the $2,500 ceramic coating job that went down the street because they had a video that showed the process or that other shop had speed to lead dialed in.
Speaker AThese are what inaction costs.
Speaker AI'm hoping that you listening.
Speaker AIf you understand this concept, you can see it in the business.
Speaker BI can't tell you how many times a week I get from a customer like, hey, I closed that job because we sent them that Video.
Speaker BRight.
Speaker BOr I closed that job because you know of something on the website or because we had this system set up in our shop.
Speaker BIt doesn't take rocket science or like these massive crazy systems and operations to, to close deals consistently.
Speaker ANo.
Speaker BYou just need to fill the tiny gaps.
Speaker AThat's it.
Speaker AIt's one small action at a time.
Speaker BYeah.
Speaker AOne small action compounded with lots of little actions nets you a shitload of action and movement.
Speaker BYou know what?
Speaker BI think it is too?
Speaker BLike, as, as business owners, we're too proud to like admit something's wrong a lot of the time.
Speaker BRight.
Speaker BAnd so when the little things happen, it's not a big deal, I'm just gonna forget about it.
Speaker ABut.
Speaker BRight.
Speaker BThose things start to compound.
Speaker BLittle thing, little thing, little thing.
Speaker BAnd all of a sudden if you had just documented it shows up on a.
Speaker AAs a chip.
Speaker AYeah.
Speaker AIt then stacks up and it gets heavy.
Speaker BYeah, yeah.
Speaker BAnd if you just had went back realistically and documented those little things and just tweaked them little by little, it would be a huge difference.
Speaker BRight.
Speaker BWe got to stop avoiding things.
Speaker BWe got to address them.
Speaker AI think that's one of the hardest parts is like we all want to feel like we're in control of our business and we all want to feel like we have it nailed down and we know where we're going.
Speaker ABut at the end of the day when we, when we, if we can zoom out and.
Speaker ARight.
Speaker ALike if you can have an out of body experience and like hover above yourself, can you imagine if you couldn't see it every day, but when you stepped back and looked at yourself for everything that you didn't address and didn't take action on, can you imagine if you had like a post it note on your back?
Speaker AYou'd be walking around half yellow or more than half.
Speaker AYou'd probably have to buy stock and post its.
Speaker ADude, that's going to make an awesome visual.
Speaker AJust, just imagine how that stacks up and adds up.
Speaker ARight.
Speaker AAnd you can't see them every day because you're so focused on all the other things going on.
Speaker ABut we're not mindful enough to stop and take note of those things.
Speaker BIt's not even taking note too.
Speaker BLike, it absolutely is, but like it's not even just that.
Speaker BBut it's like we're, we're afraid to be vulnerable and ask honest questions that we know will, you know, help solve our problems.
Speaker BRight.
Speaker BAnd it's funny because I was talking to a mentor of mine the other day and they were in a Tough time.
Speaker BAnd I'm like thinking, you know, we look at our mentors and we're like, you can't possibly have had a tough time, right?
Speaker BLike they're, they're perfect, right?
Speaker BNo, I'm kidding.
Speaker BBut he was talking, he was talking to John Maxwell about a problem he had, right?
Speaker BAnd so like, if we understand that there's, there's levels to this stuff and even like our mentors and the people that have sold multiple businesses, made tons of money, that they've got it figured out, they have problems.
Speaker BAnd truly we should be looking at them and realizing, okay, if they have problems and they ask the questions, shouldn't we be asking questions too?
Speaker AHow are we showing up for ourselves and how are we looking after our future by examining the actions that we've taken?
Speaker AHow are we looking out for our future self?
Speaker AHow are we looking out for our future growth?
Speaker AThe people that we're going to bring into our business and are going to come into our life?
Speaker AHow are we looking out for them based on the actions that we have taken every day in our business and in our lives?
Speaker AI think that's a really important piece for everybody to just give consideration to.
Speaker AI also want to segment out into this next piece and I had this written down.
Speaker AAnd that's about how the actions we take also show up as either tangible or intangible in the business every day.
Speaker ABecause there's this psychological barrier that's in front of us when it comes to investing in intangible growth.
Speaker AWe see shop owners drop $5,000 on a lift without a second doubt.
Speaker ABut ask them to spend that amount on any marketing or anything that doesn't have immediate ROI or is a long term game plan and it's all of a sudden out of the question or like it feels like it goes against everything that they believe in.
Speaker AAnd I've been trying to figure this out for a while.
Speaker AI, I don't know whether it's people just aren't developed enough to see that or they're too busy to like have awareness of it, or just they're so focused on the tangible and like right now and what, what's in front of them that they're incapable of seeing down the road.
Speaker ABecause I think if you're running a business like this every day and you don't have the long term game plan in mind, like what's my five year and what am I doing to move towards that?
Speaker AThen the only thing that you do end up is just grinding yourself into the ground every day.
Speaker AIs it the detailing sector and just their lack of awareness, or is it, is, does it attract a certain individual that doesn't believe in long term gain?
Speaker AWhich is it?
Speaker ABecause I, I can't quite figure it out.
Speaker BYou know, I'd venture to say truthfully, like investing in things that we don't see an immediate ROI in.
Speaker BSuper uncomfortable.
Speaker BAnd nobody likes to be uncomfortable.
Speaker ADidn't our buddy say the other day, our one mentor that we work with as an agency operator we needed to have more uncomfortable conversations?
Speaker AHarder conversations.
Speaker BYeah, harder conversations, right.
Speaker BAnd you could, you could, you could have that conversation with yourself, right?
Speaker BLike you have more harder conversations with yourself if you have a partner.
Speaker BLike absolutely right.
Speaker BYou have to have harder conversations more often.
Speaker BBut I think as a maybe a one man show, even like have a hard conversation with yourself.
Speaker BDo I want to grow?
Speaker BRight?
Speaker BAnd if the answer is yes, am I willing to do the things that I haven't done yet to get to that next level?
Speaker BBecause that's what it's going to take, right?
Speaker AYou got to do the hard thing.
Speaker BYeah, that's it.
Speaker BRight.
Speaker BAnd so like investing for example, in marketing or things that don't produce an immediate roi, right?
Speaker BYou're going to have to do things you haven't done.
Speaker AIt.
Speaker BIt's not just about the money, right.
Speaker BIt's about now the actions that come from what those efforts are going to, you know, put in place.
Speaker BAnd it's just that, you know, most people, I fundamentally, I think it comes down to just like that not wanting to get uncomfortable.
Speaker AI think that's a really good way to look at it.
Speaker ABecause if we're not willing to get uncomfortable, how do we expect to find that next level of growth?
Speaker AHow do we expect to get and reach for whatever lever that is that's going to net us the, the gains that we need.
Speaker ABecause the immediate and things we can see is roi.
Speaker AWe can take that as that, we can take that roi and like that's an incremental movement.
Speaker AThose are small gains.
Speaker ABut the investment in the thing that you can't see that you need to really have a hard conversation with, those are the things that are often the biggest multipliers, right?
Speaker AAnd those are the things that like make you uncomfortable right in here, right in your chest and make like make your stomach flip over because you're scared.
Speaker AAnd I think that if you're coming up against a decision where you find yourself scared, you should fucking make that choice and do it.
Speaker BAnything tangible will force you to do the intangible, right?
Speaker BSo like you can buy that plotter.
Speaker BBut guess what?
Speaker BNow you're going to be forced to get more work to pay for that plotter and actually get use out of it.
Speaker AWhich is valid because you need the plotter to be efficient.
Speaker AOr if you're, if you're really good at what you do, you may not.
Speaker ABut like most guys getting into that game, definitely want the plotter and needed.
Speaker ABut like, you spend 7, 8, $9,000 after shipping.
Speaker AWhat are you doing now to turn that investment into money?
Speaker AWell, guess what we have to do now.
Speaker AWe got to do more marketing to get the jobs.
Speaker ASo whether you invest in the tangible now or you invest in it later, I would agree with you that the intangible is absolutely going to follow up immediately after that.
Speaker BYeah, listen, it doesn't have to be like your typical marketing.
Speaker ARight?
Speaker BLike again, we were talking about follow up.
Speaker BLike, cool.
Speaker BIf you weren't doing the hour of follow up before, you better do it now.
Speaker BRight?
Speaker AYou want the sale, you want them closed now you got to do follow up.
Speaker AThat's what you don't realize when you get the lead.
Speaker AWhen you get the lead, that's the tangible.
Speaker AOh, I see it.
Speaker AI see it now.
Speaker AI have a lead.
Speaker AThat's money, potential money sitting there.
Speaker AAh, damn it.
Speaker AThey didn't answer the phone.
Speaker ANow I don't have any money.
Speaker AHold on.
Speaker AHorseshit.
Speaker APick up the phone, call them again.
Speaker ANow you got to show up for the intangible.
Speaker AYou need to show up for the repeated actions that compound over time.
Speaker ASo with every action comes another action that must follow.
Speaker AIt's not just one thing or the other, it's the system of both.
Speaker AAnd that you've heard me kind of talk about, like how everything is a system.
Speaker AGetting the lead and then following up to have the opportunity to sell them.
Speaker AAnd everybody has to do that.
Speaker AAnd that moves me into, like, being uncomfortable because I think everybody in this industry probably shows up and starts their business for one way, one reason or another, whether it's a dream.
Speaker AThey wanted financial freedom, be their own boss, controlling your own schedule, and then they become slave to it.
Speaker AThey don't take vacations, they just work themselves to death.
Speaker AAnd they're not, they're not willing to put the extra time in on the weekends, get up early, stay late, work late, learn new skills, take advice from somebody, and then actually take action on it.
Speaker AIf you are a shop that's doing a high amount of ceramic coatings, you're doing paint protection, film, you're going to go through supplies and you're going to burn them up.
Speaker AWhat if I said that a shop that's doing $80,000 a year could save 15 grand on just microfiber towels by switching to one new vendor?
Speaker AAnd that is why this podcast is brought to you by Auto Audi, the home of the Detailers Club.
Speaker AAuto Audi is a huge operation that you can sign up for online.
Speaker AIt is a one time $50 per year fee that gets you access to the Detailers Club where you will find the best prices and the best service and the fastest shipping speed in the entire industry.
Speaker AI have been using Autoality in my shop for the entire time I've been running it.
Speaker AEven while I was mobile, I was using Auto Audi.
Speaker ASign up for the detailers club@autoality.com you and I talk to people that I would say we probably disqualify 80% of the people that we talk to, maybe even 90%.
Speaker A90% of the people that come through our pipeline to talk to us because they want to grow, they want more business, but they're not at a point where they can separate the things that they need to do and need to learn how to do from.
Speaker AThe reason that they started, which is like, they want freedom without the work.
Speaker ARight.
Speaker AAnd I have one question I want to ask everybody that's currently sitting in any position that they're not happy with.
Speaker AHow's that working out?
Speaker AI bet it's not good.
Speaker AI bet it's not good.
Speaker AWhen was the last time you actually stopped work to unplug?
Speaker AAnd Tyler, what's the response that we usually get?
Speaker BNever.
Speaker AI'm too busy.
Speaker ACan't do that.
Speaker AToo many cars to work on.
Speaker AToo skinny.
Speaker AYou traded one boss for 100 bosses, which is your client list.
Speaker AAll because you weren't willing to build the dream and invest in the systems that help you gain the dream.
Speaker AWe have clients that we've worked with for like three years.
Speaker BOh, yeah, three, four years.
Speaker AThey seem to just consistently just turn in one place.
Speaker AAnd I, I think that as much as I'd like to say that you and I are like the fucking best in the goddamn game when it comes to, like, showing up for individual shops.
Speaker AI. I truly believe that.
Speaker ALike, insert clip from Ricky Bobby where he's like, I wake up every morning and I piss excellence.
Speaker AHere's the deal.
Speaker BI'm the best there is, plain and simple.
Speaker AI mean, I wake up in the.
Speaker BMorning, I piss excellence.
Speaker AThat's detailing growth, bro.
Speaker AI fully believe that because there's nobody that matches what we do.
Speaker ANobody at all.
Speaker AAnd we show up for shops in ways that nobody else is.
Speaker AAnd it's frustrating to watch guys who we show up for and pour our into that just don't see the bigger picture.
Speaker AAnd I'm frustrated by that.
Speaker AThey say they want the freedom, but they really don't.
Speaker BWell, it's not that they don't want it.
Speaker BIt's not.
Speaker BIt's.
Speaker BIt's, again, that they're not willing to do the things to get it, or they're trying to fill the void with maybe, you know, a marketing company, for example.
Speaker BRight.
Speaker BWhereas that's an extension.
Speaker BIt's not to fill a void.
Speaker BProbably beat that horse saying this like, you just can't pay for that next thing to get to that next level and then just like, keep doing what you're doing.
Speaker BYou have to level up yourself.
Speaker AYou have to change.
Speaker BYou have to.
Speaker AIt's a requirement.
Speaker AChange is inevitable.
Speaker AExcuses are expensive, man.
Speaker AExcuses are some of the most expensive things that you'll ever come up with in your life.
Speaker ABecause if somebody takes the time to highlight a fundamentally broken thing inside your business and all you do is come up with excuse after excuse as to why you can't fix that, what can I or you or anybody else say to you that's going to truly change your outcomes?
Speaker ANot an agency, a mentor, nobody on your team.
Speaker AIf you continue to let the excuse ride you, ride you into the ground, you're going to have to pay the price.
Speaker AYou're going to have to pay the piper.
Speaker AHow many times do we hear, I don't have time to make content, but you have time to scroll Instagram and TikTok for an hour and fuck around.
Speaker AYou got time to jump into Facebook groups and complain.
Speaker AYou don't have an extra 30 seconds to a minute to, like, whip out your phone, slap it on the gimbal, hit the record button and walk around the car.
Speaker ABullshit.
Speaker AYou absolutely have that.
Speaker AAnd if you don't, I guess we need to figure out the system so that you do.
Speaker ABecause just continuing to not do those things are why you suffer and continue to triage growth and lose to everyone else.
Speaker BYeah, I don't believe in the.
Speaker BI don't have time.
Speaker BLike, it is absolutely the worst.
Speaker AYou call me.
Speaker AYou.
Speaker AYou call me out on that every day.
Speaker AYou're like.
Speaker AI'm like, I don't have time.
Speaker AYou're like that, bro.
Speaker AWell, I think.
Speaker BI don't remember when this was.
Speaker BIt was years ago.
Speaker BSomeone really called me out on it and.
Speaker BBecause I used to say it all the time, like, I don't have time.
Speaker BI don't have time.
Speaker BI don't have time.
Speaker BAnd it truly is just a shit a mindset shift of I'm just not making the time.
Speaker BAnd so anytime I think or I'm about to say I don't have no, I'm shoot, I'm not making the time.
Speaker BWhat can I do in my schedule to make the time?
Speaker BLike if it really matters, if you really want to grow, you will make the time to follow up.
Speaker BYou'll make the time to do the video content.
Speaker BYou will.
Speaker BBecause I'll be honest with you, show me your calendar.
Speaker BI know exactly where you're spending your time.
Speaker BThis is like super related to shops, I'm sure.
Speaker BLike if I look at your calendar and 80% of your time is on a car, I bet you you can get the same results with 60%.
Speaker BBut we're so focused in on getting it perfect.
Speaker BRight.
Speaker BThat we're missing out on the 20% of action that we should be taking to move the needle.
Speaker AThe 80, 20 type situation.
Speaker AAnd I'm guilty of that every day.
Speaker BYeah, I mean, listen, we all are.
Speaker AYou call me out on it all the time.
Speaker BWell, that's, that's, that's the hard conversation that we have, you know, I mean.
Speaker BBut like you said, the out of body experience.
Speaker BIf only we could see ourselves and what we're doing on a daily basis.
Speaker BLike would we say to ourselves like, man, you're crushing it or oh, you need to, you need to fix your.
Speaker AWe'd be like, you are up, bro.
Speaker BWe need to be able to be mature enough to actually think like that too and have that conversation with ourselves.
Speaker BBecause again, we, you know, as, as business owners, especially young business owners or we have our own business, we're doing our own thing.
Speaker BLike nobody's as good as us, right?
Speaker BBut if we can't step outside and actually like take a hard look at everything that we're doing, then you're just, you're not going to grow.
Speaker ANo.
Speaker AYou end up with net zero.
Speaker AQuitting early costs you a lot more in the long run.
Speaker AWhen you let those negatives pile up so high that the only inevitable out that you see is quitting, then I guarantee you it's at that time that exactly what you wanted is just on the other side of that.
Speaker AAlways, every time that you put short term gain in front of long term growth, you make getting that long term goal even longer.
Speaker AThose are conscious decisions that you make.
Speaker ABecause just talking about what we do, marketing is a long game.
Speaker AYou have to be willing to invest in somebody who's going to be in the trenches with you.
Speaker ABecause if the go to is to work with the guy that's just providing you with just short term solutions, always has an excuse for you and isn't willing to work the problem, then that tells me that if we're not willing to drill into it and work the problem, then all we value is short term.
Speaker AAnd if all we value is short term, we will never get the larger net outcome that we want.
Speaker AYou're never going to get what they call outsized returns, right?
Speaker ABecause that's ultimately what you need to grow a shop is you need to be able to build a business and build a brand that grows and isn't always reliant on purchasing your growth.
Speaker AThis day and age, digital is everything.
Speaker AAnd during the growth phase and build phase, you're going to have to buy it.
Speaker ABut you need to be able to put the time and energy into the business and show up for the business every day and show up for it even when it's hard to build the brand that builds the referral engine.
Speaker ARight?
Speaker ABecause the referral engine, I think is one of the most important pieces that a lot of these guys just miss and don't inherently.
Speaker AThey don't inherently think about that because that's how you get the outsized returns, getting those jobs that you don't have to pay for.
Speaker AThey just come.
Speaker BI was talking to a client a couple weeks ago and you know, I think we were looking at one of the months and it was like Google only had like a 2x return.
Speaker BYou'll know which client I'm talking about probably without me saying it, but.
Speaker BSuper like amazing omnipresent just lead generation that they have going on between referrals and Facebook and Google and just networking events, everything, you know, he's like, yeah, this month Google's like 2x.
Speaker BAnd I said, yeah, but your referrals are way up.
Speaker BIs it fair to say like your recent Google Ads have turned into referrals?
Speaker BAnd he goes, actually yeah.
Speaker BAnd so he's compounded his Google Ads, regardless of the return, whether it's 2x or 10x over time to just feed his referral engine?
Speaker BI think it's hard.
Speaker BMost businesses make it hard because they look at let's say 10 leads, right?
Speaker BThey get 10 leads and they close two or three, right?
Speaker B20, 30%, they leave it at that.
Speaker BThose seven or eight leads are dust in the wind, right?
Speaker ALike a tumbleweed.
Speaker BAnd every single month it's 2 or 3 out of 10.
Speaker B2 or 3 out of 10.
Speaker BTwo or three out of 10.
Speaker BAnd we accept it.
Speaker BAnd that's why it's so expensive.
Speaker BBecause month two, right now you have 16, 18 leads.
Speaker BRight?
Speaker BOr whatever.
Speaker BThe math.
Speaker BYeah, my math's probably not mathing, but you know what I'm saying, like you have 70 to 80% of the leads from not only that month, but the month before.
Speaker BAnd then month three, you have three months worth now, and so on and so on and so on.
Speaker BAnd then all of a sudden those seven or eight that didn't close, now they're starting to close, right?
Speaker BThat's why it's so expensive for people is because they stop paying attention to the seven or eight and they stop.
Speaker AFollowing up, which is why we hammer on it.
Speaker AAnd follow up is just a message.
Speaker AIt can be a phone call, it could be an email, something that says hello.
Speaker AI think that the bigger picture here is that consistency is the tax that you pay for compounding.
Speaker AAnd most people refuse to pay it.
Speaker AYou have to be consistent because if you want compounding and outsized outcomes, you have to pay the tax.
Speaker AAnd consistency is the currency that covers the tax.
Speaker AAnd if you're not willing to be consistent, you're not going to get what you want.
Speaker BYeah, I mean, this is.
Speaker BThis is an Uncle Sam tax.
Speaker BIs there like another uncle for this one?
Speaker BLike the good uncle?
Speaker BYeah, exactly.
Speaker BWell, this is the Funko tax.
Speaker AThe Funko tax.
Speaker BFunko tax.
Speaker AWe want that.
Speaker BWe like this tax.
Speaker AExactly.
Speaker AYou want to pay it because it's the one thing that you can control.
Speaker ANobody's surprising you with it.
Speaker AThat you can systemize down to one hour per day.
Speaker ARepeating calendar event.
Speaker AWhat if it's.
Speaker AThat's the only thing that's stopping you from growing is just setting that calendar event every day or just one time.
Speaker AYou create the recurring calendar event Monday through Friday.
Speaker AWhat if that's the one thing that unlocks another 30 to 40% growth in your business?
Speaker AAnd you're just going to sit there and tell me that I can.
Speaker AIt's too crazy horseshit.
Speaker AYou're just not willing to accept the boring part of the work and the part where you show up and don't get anything out.
Speaker AAnd I think if more people were willing to show up for that and maybe take a little bit more shit.
Speaker AEventually, it doesn't feel like you're taking anymore.
Speaker AIt just comes with the territory because you know that that's what you have to do to show up for growth.
Speaker BI would bet 9 out of 10 people that's all they would need to do.
Speaker AOh, yeah.
Speaker AEasy, easy.
Speaker AThey love to just say that.
Speaker AIt's just text messages, you know, I texted him again.
Speaker AI texted him again.
Speaker ALook, have you picked up the phone?
Speaker BDid you leave a voice note?
Speaker ADid you send a message?
Speaker ADid you send an email?
Speaker BSelfie video?
Speaker BHey, just checking in with you.
Speaker AYeah, have you sent a video or, like, have you sent anything?
Speaker AGod, send a meme.
Speaker ADo something.
Speaker ABecause ultimately everybody's in control of their own growth plan and anything that you do starts and stops with you.
Speaker BBut, Gabe, I don't want to.
Speaker BI don't want to be that business owner that's like, coming off like we're bugging them.
Speaker AI don't give a fuck.
Speaker BAggressive.
Speaker AI don't give a shit.
Speaker ABecause guess what?
Speaker BThey're not paying your bills.
Speaker AThey opted in for your service, Tyler.
Speaker AThey opted in for what you're offering.
Speaker AAnd the only thing you can do is be a professional and cordially follow up with them until they tell you to pound fucking sand or die.
Speaker AOr die.
Speaker AThat's it, man.
Speaker ALike, no, that's the truth is, like, you got to keep following up.
Speaker AAll right, well, guess what?
Speaker AThere's even AI tools chip that we have, Chip for Business that we have inside of Grit Suite that can handle some of this for you, chip that can handle some of your inbound leads for you and help you with this.
Speaker AThere are tools and options available.
Speaker ABut guess what?
Speaker AYou still need to show up for it.
Speaker AYou still have to show up and be there.
Speaker AYou can't just say, oh, well, I guess I'm not going to get that.
Speaker AAnd I'm getting upset now.
Speaker AMy blood pressure is getting.
Speaker AGetting up there now because I've been doing this for five years now.
Speaker AI've been working hand in hand and have.
Speaker AI grew a shop faster than most of everybody has ever done before.
Speaker AGrew it massively.
Speaker AAnd I burnt it to the ground.
Speaker AAnd then I rebuilt it.
Speaker ABurnt it to the ground and then I rebuilt it.
Speaker AAnd I've worked with everybody in between of every size across the industry, Everybody that's done $0 and shops who are doing like $300,000 a month.
Speaker AAnd the one universal truth that I can tell you that everybody has is that nobody is willing to be told that they are wrong about one specific thing until I can show them that they are wrong.
Speaker AShow up, try and do something different.
Speaker ADo something once.
Speaker BMaybe this is a problem for this specific industry, maybe it's not.
Speaker BI think a big problem is that we're so focused on what Other shops do.
Speaker BOh well, they don't run Google Ads or oh well, this guy says they just get business because they're grandmother sends it to them.
Speaker BAnd like they don't.
Speaker BI heard the other day from a shop, there's like, well, these guys are doing a boatload of money and they don't run any Google Ads.
Speaker BThat's what they said to this other shop.
Speaker BAnd meanwhile I found out that they were spending thousands on Google Ads.
Speaker BOh yeah, please stop listening to anyone.
Speaker AYes.
Speaker BThat just isn't you.
Speaker AExactly.
Speaker BWhen it comes to comparing your shop to theirs or their lead generation strategy.
Speaker BRight.
Speaker BEspecially different.
Speaker BI don't care if you're even in the same market.
Speaker BLike they're not you.
Speaker AMm.
Speaker AEverybody has a different market position.
Speaker AEverybody has a different way of how they portray their business and it attracts different types of people.
Speaker AWhen you become known in a market, you're being out marketed or somebody has more reviews than you.
Speaker AWell, guess what, you just need to show up, man.
Speaker AYou just gotta show up.
Speaker AWork harder.
Speaker AI think with that note, I want to, I want to close this out because we're coming up on like 45 minutes.
Speaker AI just want to say that thank you for listening.
Speaker AHopefully you've been listening for a while and it's not your first rodeo here.
Speaker AThere are more than half of you that listen to this show and watch this and aren't subscribed on YouTube or aren't following us on your favorite platform.
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Speaker AThe number one thing I want you to do today is to take action on is sign up for our newsletter, join it down in the description and you're also gonna see a link to grab the thing that you see right now on screen and that's the 27 ways that you can keep your shopper revenue predictable.
Speaker AThis is completely free.
Speaker AAll you need to do is click the link down in the description or in the show notes, fill out the form and I'm gonna send it right to you.
Speaker AThis has things that almost nobody talks about that truly make a difference in the outcome of your shop.
Speaker AAnd I want you to have that.
Speaker AAnd then after all said and done, hopefully I see you in the next one.
Speaker ASay hello to me on Facebook.
Speaker ASay hello to Tyler.
Speaker ADrop us an email.
Speaker ASchedule a call with us if you're interested in having us work on your business and in your marketing with you.
Speaker AAnd when you're done with this video, I'm going to show you what looking with us looks like when you watch this video right here at Detailing Growth.
Speaker AWe don't just build websites, we create conversion engines and we've done it hundreds of times for some of the biggest, baddest shops in the entire country.
Speaker AChoose and go with Detailing Growth.
Speaker AI highly recommend Detailing Growth if you want to grow, if you really want to excel in your area and if you want to dominate your competition.
Speaker AYou guys are the most professional, professional looking shop top to bottom.
Speaker BThey are amazing.
Speaker AThey know what they're talking about.
Speaker AThey know how everything works.
Speaker ASo if you're looking for marketing for.
Speaker BAny type of detailing company, vinyl wrap, pps, ammo, coding, window tint, I recommend them 105 stars all the way around.
Speaker AThey turn to Detailing Growth to get them and their websites dialed in and we can do the same for you.
Speaker AHit the link below and let's get started.