Welcome to Close it now, an H Vac sales training podcast with Sam Wakefield.
Speaker AHere we'll build your reputation in residential H Vac sales to be the expert influencer in your market.
Speaker AYou'll get insight into the top minds in the industry as they share their skills and hacks to help you on your journey.
Speaker AThis podcast isn't just about selling more, it's about understanding your customers needs and building efficiencies behind the scenes so you can sell more by but work less while being top of mind when people think H Vac.
Speaker ANow let's get started with your host of the Close it now podcast.
Speaker AThis is Sam Wakefield.
Speaker AHey, hey, hey.
Speaker AWelcome back to the Close it now podcast.
Speaker ASam Wakefield here.
Speaker ASo excited to have you join us today we have.
Speaker AThis is something I've been working on as a pet project for a long time for everybody that's listened to the podcast from the beginning.
Speaker AI've talked a lot across time about when I climb find a provider of something that I actually can stand behind somebody that I can, you know, really buy into that, the service they provide.
Speaker AI want to bring them to all of you and work out some, some cool programs.
Speaker ASo because you are connected to the Close it now podcast, you all, all get some of the best perks and advantages of using people that we recommend.
Speaker AAnd the cool part is, you know, know they're, they're vetted, they're trusted.
Speaker AAnd so today this is one of those episodes.
Speaker ASo I'm just excited to introduce our guest today.
Speaker AShe is, you know, our next guest, definitely a marketing expert, Kim Fancher.
Speaker AShe is Fancher, right?
Speaker AAm I saying that right?
Speaker AFancher.
Speaker BYeah, you got it.
Speaker AExcellent.
Speaker AOver a decade of experience in sales and marketing definitely brings a wealth of knowledge and expert expertise at the table.
Speaker AShe actually is probably one of the most educated people we've had on the podcast.
Speaker ADual degree in business and psychology, which if you know anything about the Close it now podcast you will understand that is one of the things that piqued my interest because she specializes in marketing psychology and sales psychology which of course as you know is what we focus on here in closing out with the sales training is the psychology behind everything.
Speaker ASo Kim Hondur skills in understanding customer behavior, crafting effective marketing strategies.
Speaker AYou know, I'm actually going to leave out a little bit of the personal, the, the career because we want to hear directly from her and you know her, her highlight reel of how she got where she is and what she's doing right now.
Speaker ABut basically guys, she understands the digital landscape, empowers contractors know to like lead generation, man.
Speaker AThis is what we've been talking about for days, for weeks now.
Speaker AAnd you know, she targets Facebook, Instagram, Instagram ads, Google Ad campaigns, reputation management.
Speaker AWe're going to have her give you the full rundown of everything she's doing, but basically she's driving force in the world of marketing, dedicated to helping contractors achieve remarkable success.
Speaker ASo, yeah, I'm super excited today to welcome our guest to the podcast, Kim Fancher.
Speaker AThank you so much for joining us today.
Speaker BYeah, what a grand entrance.
Speaker BHappy to be here though.
Speaker AAbsolutely.
Speaker ASo let's get started.
Speaker AYou're, you're, you fall well within the, the realm of what we normally cover, which is great.
Speaker ABut also we're not, you know, you're not our typical, you know, sales trainer or, you know, owner of a company or somebody that we're interviewing today.
Speaker ASo tell, give us your highlight reel.
Speaker AI know when we talked the other day, I was kind of blown away because, yeah, you have some pretty.
Speaker AYou started from the other way that we connected is we both started in small town Texas and you know, cut our teeth there, but then also exploded and moved into other parts of, of the state in the country.
Speaker ASo give us your highlight reel.
Speaker AHow, how'd you, why do you do what you do and how did you get there?
Speaker BYeah, so I started out loving blue collar people who serve.
Speaker BAnd so that's, my family had a servant's heart.
Speaker BI was trained with a servant's heart.
Speaker BAnd so I've always just hit it off really easy with those kind of people, people who love to serve others.
Speaker BAnd so a lot of the blue collar industry that's, it's just easy for me to work with them.
Speaker BWe just dive really, really well.
Speaker BAnd I have a true love and appreciation for the services that they do.
Speaker BSo a lot of the times when I'm talking, contractors all joke and say, you know, like, I'm not going to go out and rent an excavator even though I could and I could dig a pond myself.
Speaker BNot going to do that because I'm going to, it's going to cost me more in the long run.
Speaker BRight.
Speaker BI'm going to hire you to do it because you have the expertise to do it.
Speaker BYou understand it and I know and can trust that you're going to do it.
Speaker BYou know why?
Speaker BBecause I've read the reviews, I've got the recommendation, those type of things.
Speaker BSo the same thing applies for us.
Speaker BBut I, I get the contractors and that's why it makes it really easy for me to work with them.
Speaker BSo I started out in the trucking industry.
Speaker BSo I worked with all kinds of trucking companies and actually the companies that service trucking companies.
Speaker BSo a lot of think of like your electronic logging devices or any type of over the road type of trucking compliance, fuel tracking, things like that.
Speaker BSo, so I helped those companies provide those services to other trucking companies.
Speaker BSo allowing them to become more efficient, allow them to scale, allow them to keep their drivers safe, allow them to keep other people on the roadway safe.
Speaker BAnd so I gained because I worked with them in, in a sales and marketing capacity.
Speaker BAgain, so much knowledge in industry that most people didn't have, especially women, especially my age, because you started in it really young.
Speaker BAnd so it was thrilling to me.
Speaker BLike, I mean so set on fire.
Speaker BI was so excited.
Speaker BAnd so from there I transitioned into, we started a family and so on and my husband coaches.
Speaker BAnd so I was looking to come back local.
Speaker BAnd so I moved into a role again, a marketing role with a very large H Vac company.
Speaker BAnd when this H Vac company was just getting its start again rural east Texas area, they had a full locations.
Speaker BIt was a three generation company, but when the current owner had taken it over from his dad, it was a very small company, around $3 million a year.
Speaker BI say small, I know that it's still a grand company.
Speaker BThinking about by the time the third generation hits, it's $3 million like right.
Speaker AYou would think to only grow a million dollars a year per generation, that, that's pretty slow growth.
Speaker ARight.
Speaker AAnd you can say the name of the company, it's totally cool.
Speaker AA lot of listeners may know who they are.
Speaker BSo I, if you decide to.
Speaker BYeah, it's okay.
Speaker BSo I worked with McWilliams and Son and they're based in Lufkin, Texas.
Speaker BSo third generation, amazing company.
Speaker BAbsolutely love them.
Speaker BAt the top of their pinnacle growth, really like hitting it off.
Speaker BAnd so when I came in, I came in as a local marketer to really just invigorate the community and take care of all of their employees.
Speaker BAnd so again I, I am not the marketer that just sits on the sidelines.
Speaker BSo I literally got in the truck and would go on ride alongs with my guys.
Speaker BAnd I was huge pregnant at the time and was going up addicts in the middle of summer.
Speaker BAnd you can ask them like they still, we still talk about it and laugh, but that's just how I operate.
Speaker BYou know, when, when they were out there, I would go and take little Sonic drinks just like as if it was my team, my crew, you know, I really wanted to get to understand my guys, how they operated, how they serve the customer.
Speaker BBecause if I could understand those things again going back to that psychology, if I could understand how we best could serve the customer, then I could understand marketing.
Speaker BI could understand how to meet them, where to meet them, the language that they needed to understand what they valued, how to make us stand out against the competition with those unique marketing propositions that would set us apart from the rest of our competitors.
Speaker BSo getting out into the field is, I, I am not scared to get my hands dirty in that, in that capacity.
Speaker BBut doing that helped me become a better marketer.
Speaker BSo then I was able to move up into where I managed multiple locations of community marketers.
Speaker BSo they had at the time three locations.
Speaker BThen we purchased a plumbing company.
Speaker BSo we became H Vac and Plumbing.
Speaker BThen we decided to launch a training academy local at our office to train H Vac technicians and plumbers and so higher academy for training them.
Speaker BAnd I'm telling you like super advanced growth.
Speaker BBut we knew long term where we were working on getting was to what they eventually did to partner with a private equity firm so that instead of growing by, you know, these individual smaller purchases that we were getting, we were going to be able to scale a lot faster.
Speaker BSo about October of the last year we closed out and partnered with a private equity firm.
Speaker BAnd the goal over the next five years was acquiring eight companies a quarter to hit a billion dollars at the end of five years.
Speaker BSo yeah, talk about crazy growth.
Speaker BIt was, it was a super exciting time, but it was also a lot going on during that time.
Speaker BSure moved me and my, my family, we moved and I continue to do this role, but instead I did it from a dual area.
Speaker BSo I would manage budgets, events for all communities, every location, as well as our marketers, doing sales and training for them, event training, things like that.
Speaker BAnd then I would also do it for every single tactic that we ran.
Speaker BSo for the budget there wasn't a social media graphic, a radio script, a billboard, Google Ads, the copy, the creative, every single tactic that we, we ran I would have oversight and touch and approval of.
Speaker BAnd so we were, we were going through annual planning on, but it was thrilling time.
Speaker BAnd my husband was a big push about like you should just do this on your own.
Speaker BAnd so I did step away again.
Speaker BIt's a amazing company.
Speaker BEight billion dollar or eight million dollar eight figure.
Speaker BSorry, I'm, I'm all over the place here.
Speaker BThey're eight figure company right now they're about 25 and they're growing like crazy.
Speaker BSo amazing company.
Speaker BBut that really set me into the mode of working with the H vac, plumbing, electrical industry.
Speaker BNow that I have my own agency, I deal with a lot of roofing, H vac, land clearing, excavation.
Speaker BThat's a lot of my bread and butter is again, it's in that service industry.
Speaker BSo whether it's contractors or home service providers, that is really my niche and my love and passion.
Speaker BSo I would say that's how I got here.
Speaker BBut I'm staying here because there's nothing more thrilling than being able to help so many more contractors than just the one.
Speaker BBecause my impact personally gets to be amplified by a million times by being able to touch much more than what I would on my own working for one person.
Speaker BI know you can probably do the same thing.
Speaker AAbsolutely.
Speaker AYeah, totally.
Speaker AI mean, that's why when.
Speaker ASo I had almost a very similar.
Speaker AIt's.
Speaker AIt's interesting how our stories parallel in some ways because in a very similar situation, you know, I was in small, tiny town, panhandle of Texas.
Speaker AYou know, we were dominating our market, but our market was, you know, less than 200,000 people, right?
Speaker ASo you can only do so much, right?
Speaker ASo we, you know, my first decade of my career was there and winning all kinds of awards and stuff, but so sold the bit.
Speaker AI own part of the business.
Speaker AI sold my half the business to my business partner.
Speaker AWe sold our house and moved to the Austin area where I became sales manager, sales trainer for a about a $3 million a year company.
Speaker AAnd in three years we grew it to over just, just over three years, we grew it to just over 8 million.
Speaker AAnd then the owner sold it.
Speaker AAnd I did not want to work for the big private equity firm because they came in and completely all they cared about was the bottom line and not the homeowner.
Speaker AAnd I said, well, I guess what did it for me was the moment that we'd cracked the sheetrock in the ceiling and put in a furnace in an attic.
Speaker AAnd the GM said, we'll see if they'll take a box of filters instead of fixing that.
Speaker AAnd I was like, you know what?
Speaker AI'll pay.
Speaker AThis is why we keep drywall people on call.
Speaker AI'll pay for that out of my commission and consider this my two week notice.
Speaker AAnd so that's when I started my business as well.
Speaker AI want to be able to serve and help.
Speaker ASo.
Speaker ASo it's funny how our stories are very similar, but thank you for sharing That I mean, it's so powerful.
Speaker AWhat I mean, like in the.
Speaker AI've never talked to any other people in your role that have marketing or lead generation or any kind of company that anywhere touches the digital side where somebody's gone in the field and climbed in addicts and actually been with the representative from the company talking different matters.
Speaker AAnd it.
Speaker AThat's what, that's one of the things that really attracted me to you because understanding that psychology means you can do things differently and which is actually the kind of the next point that I want to, you know, kind of ask you about how.
Speaker AWhat, what is it that you do that is different than anyone else?
Speaker ABecause, you know, I'll tell you, I get probably a dozen cold messages a day from companies that are, could you handle 20 to 30 more leads a month?
Speaker ARight.
Speaker AYeah.
Speaker BSo that's one thing we do differently, right?
Speaker BNot our approach.
Speaker AIt's gross, right?
Speaker AIt's gross.
Speaker BYeah.
Speaker AIt grossed me out.
Speaker AI'm like, no, I, I don't, don't waste your time.
Speaker ABut there's so much out there that's like you.
Speaker AWe can provide leads for your company, but from most of the ones I've talked to or the contractors I've talked to, they're usually not very good and you know, it's kind of a waste of time.
Speaker ASo tell us how you are different and what you do is different than that.
Speaker BYeah.
Speaker BSo one thing that I would say obviously sets us apart big time is that we've been there, done that with a very large, very accomplished company.
Speaker BAnd like you mentioned, like, I'm not somebody who just does the digital side and that's it.
Speaker BLike I've literally boots on the ground been in there.
Speaker BI know what a vertical flow from a horizontal flow from a 3 ton to a 1618 Sierra unit is.
Speaker BLike, I understand the changes that just happened in January that made all of our pricing go up like because exactly stand those things, then we can understand how to market differently as well.
Speaker BAnd when you understand the difference of small town.
Speaker BSo I've lived in rural east Texas area.
Speaker BI grew up in a town of 6,000 people.
Speaker BAnd you know your Walmart shut down at 8:00 clock and it was not a super center.
Speaker BSo I grew from, grew up in that.
Speaker BThat's what I came from.
Speaker BBut we live in a suburb of Houston now we're in Katy, one of the most culturally diverse, one of the most wealthy areas.
Speaker BAnd so to be able to take your skill set from one extreme to the other and to be able to Understand people and adapt.
Speaker BThe calls that I have with, with my contractors is a lot deeper because we don't just talk about getting leads, it's what are you going to do with them once you have them.
Speaker BAnd those are the conversations that we have as a lead generation company.
Speaker BIt's not just okay, great, we're going to give you 30 leads and good luck.
Speaker BIt's like, okay, let's go through your sales process.
Speaker BWhat does that look like?
Speaker BWhat is your follow up process?
Speaker BLook, how quickly are you getting to these leads?
Speaker BAnd then we build in processes and automations from there.
Speaker BSo I'll talk a little bit about that on the side.
Speaker BBut initially I would just say one thing that does set us apart is one, we understand the industry, we understand the seasons, we understand peaks, we understand shoulder months, we get that.
Speaker BSo that's a big thing that sets us apart.
Speaker BWe also understand additional revenue streams that you can have, such as memberships.
Speaker BSo we understand creating offers and how those offers can be communicated as really good hooks.
Speaker BAnd then we're able to take that because we do have sales experience and knowledge.
Speaker BLike we're able to take that and join it together with the lead generation.
Speaker BSo that's why I was really excited to have the partnership, one of somebody who's like minded but to two type of offerings that just fit so closely together.
Speaker BSo on your end it's like, yes, we, we're educating them on how to close deals and do it ethically.
Speaker BRight.
Speaker BOn the other side now you can generate more leads so that you can close more of those leads.
Speaker BBut exactly.
Speaker BWant to do it ethically, but we also want to do it smart.
Speaker BThat is what marketing done our way is different.
Speaker BWe do what I call smarketing.
Speaker BRight.
Speaker BWe do smart marketing, smart effective marketing.
Speaker BAnd so coin that term.
Speaker BYeah, I should smart marketing.
Speaker BI'll do a whole bootcamp over.
Speaker BIt'll be fun.
Speaker BBut whenever we start out doing ads, one thing that I would say is very different.
Speaker BAnd I have this knowledge and experience because when I was with the firm, the H Vac company that I was with, we outsourced to another lead generation company.
Speaker BAnd through that I really learned what I did not want my agency to be because it was really frustrating asking questions and not getting answers and having to say, turn that off like you're sending me leads from Facebook a week later, a month later, that's useless, pointless to me.
Speaker BThey've already gone on to the next competitor.
Speaker BSo unless you give me that lead instantly, it's a waste.
Speaker BSo now I'm just throwing dollars away and wasting it.
Speaker BSo understanding those concepts I think also sets us apart.
Speaker BWe're not just the lead generation company that's like, hey, let me show you all the metrics that we got.
Speaker BWe're saying, okay, did it come with deals?
Speaker BDid you actually close anything?
Speaker BNo.
Speaker BThen let's figure out and how we can optimize it.
Speaker BThat is where we come in differently.
Speaker BSo our approach to how we start with ads, and I'll just take Facebook ads.
Speaker BIt's.
Speaker BIt's one that I would say is like the easiest entry point, right?
Speaker BYou're going to get high volume, low lead cost.
Speaker BWhen you do Facebook ads, that is going to be high volume.
Speaker BSo high amount of leads, low lead cost.
Speaker BNow as you go, and I'll explain this in a moment, you optimize that to where your intent is higher, your qualification is better and better.
Speaker BSo that's, that's going to be one side.
Speaker BBut Facebook versus Google is very different approaches.
Speaker BFacebook, you're an interrupter.
Speaker BSo that means your copy, your creative has to stop them, wake them up and make them have consideration for your offer.
Speaker BSo if you don't know how to craft an offer, and that is not your services saying, like, if you're a solar company and you're saying, we do free estimates, that's not an offer.
Speaker BYou and everybody else does that, right?
Speaker AYeah.
Speaker BYour offer answers to the customer.
Speaker BWhat's in it for me?
Speaker BWhy should I choose you over the competition?
Speaker BSo, for example, some of my H Vac companies right now, in the heat of summer, they've partnered with co ops and they can give some crazy good rebates right now going on.
Speaker BIf you're saying, hey, you get up to 3, 800 back, that's a crazy good offer.
Speaker BIf my guy down the road isn't saying, I get anything back and I still got to replace my unit, which way am I going to do it?
Speaker BYou know, hey, I you a free estimate?
Speaker BWell, I give you a free estimate, but you also get up to 3, 800 back.
Speaker BWho are you going to call?
Speaker ASo of course, yeah, absolutely.
Speaker BSo understanding like how to craft those offers and then meeting people where they're at.
Speaker BSo things such as rebates would be great.
Speaker BThings such as payments as low as offers, we'll do all of those.
Speaker BAnd then again, like, we've done some really cool ones in like Dallas area.
Speaker BI wouldn't do this in a local, like rural east Texas area, but like a Dallas area.
Speaker BWe had a client that we ran some ads for.
Speaker BWhere we did a garage offer where they turn their cave, you know, man cave, and she shed and it would get heated and cold, right?
Speaker BAnd so we would have like some mini splits that we would install in there.
Speaker BAnd that was the key.
Speaker BIt was really unique, it was really fun.
Speaker BAnd it's something that a lot of people were interested in, right?
Speaker BSo understanding your market and being able to craft those offers.
Speaker BSo one, we work one on one with crafting offers.
Speaker BTwo, and then we turn around and we're able to create with our copy and our creative, we're able to craft that interruption.
Speaker BSo if we're on Facebook, we're crafting that interruption to grab their attention, create the consideration.
Speaker BAnd then we add in other things like hey, five star rating, 35 years in business.
Speaker BOther things to create the light.
Speaker BNo.
Speaker BAnd trust factor.
Speaker BBecause as people buy from people, they.
Speaker APlanning those credibility flags along the way.
Speaker BSo we do all of that in our ad copy.
Speaker BSo when we start running ads, one, we already have a good framework of what's going to work because this is what we eat, sleep and breathe, right?
Speaker BWe do this day in and day out.
Speaker BSo we have a really good framework of what works.
Speaker BBut instead of throwing spaghetti on the wall, which is what I find so many companies do, like the company that we were paying a ridiculous amount for, they would have somebody else like literally in house.
Speaker BWe would grab an ad creative and throw it to them and we would write like the copy and the headline.
Speaker BAnd as I, I started on my own, I was like, wait a minute, why were we having to write that and give that to you?
Speaker BWhy were you not as the marketing expert, crafting the headline, crafting the hook, crafting things and optimizing it for the best conversion instead of sticking the ad out there and letting it run for three months.
Speaker BAnd you know the answer I got.
Speaker ABack no, what was that?
Speaker BIt was for branding.
Speaker BI was like, no, friend, this is not for branding.
Speaker BIf you don't know how to run ads to create conversions, just say that.
Speaker BBut this is not for branding.
Speaker BYou're literally running it as a lead generation campaign.
Speaker BAnd if it's not generating leads and it's not generating business from those leads, then just say that and we'll find a different tactic to do.
Speaker ASo you can't just.
Speaker AYou mean you can't just reclassify it by thinking it's something different?
Speaker BI know, it's mind blowing, right?
Speaker BThe way that they come across.
Speaker BSo one thing that I would say is we're not driven off of our vanity metrics we're driven off of actual results like what is actually generating you guys money, what is moving the needle.
Speaker BAnd nine times out of 10 that's going to be installs right over repairs.
Speaker BBut regardless if we can get you in the home, we're going to get you in the home.
Speaker BSo there are bonus factors that's going to come from running ads even if it's for conversion.
Speaker BLike they are going to see your brand out there.
Speaker BSo there is going to be branding awareness that's increased out there.
Speaker BBut the, the primary goal should be conversions.
Speaker BSo when we run them we do what we called a rapid fire testing.
Speaker BSo in the first round we test for the audience because there is nothing worse than having the wrong audience to offer match.
Speaker BIf you do not match your audience and your offer, it's all for nothing.
Speaker BRight.
Speaker BSo you got to make sure your ads in front of the right people who actually need your services, who could actually use them.
Speaker BAnd I would say if you're running the same like strategies for ads that you did five years ago, that's why they're not working anymore.
Speaker BFacebook ads completely change the way they want people to advertise.
Speaker ASo before you're speaking my language, I literally have had this conversation I don't know how many times, a couple dozen times in the last two weeks of like all the freaking trainers out there.
Speaker ALiterally I took the sales training courses 15 years ago and they haven't changed a single thing.
Speaker APeople don't buy like that anymore.
Speaker AIt's the same thing with marketing and branding.
Speaker BAbsolutely.
Speaker ALike what is the.
Speaker AHow is our society, especially since the pandemic.
Speaker BExactly.
Speaker ACompletely changed everything.
Speaker AWhat is happening now?
Speaker AHow do people think?
Speaker AWhat's the psychology behind it?
Speaker AYeah, that's why, that's why I love what I'm hearing in this.
Speaker ABecause it's the same.
Speaker BAbsolutely.
Speaker BYeah.
Speaker BIt's very different.
Speaker BIt's not a out of the box thing anymore.
Speaker BYou don't just take in Facebook and say here you go.
Speaker BYou know, and it's going to run it.
Speaker BYou also don't like narrow down your audience so thin that you don't hit anybody.
Speaker BBecause what we're seeing now is like you just said, people respond very, very, very differently.
Speaker BSo your consumer behavior is different also.
Speaker BYour consumers are different.
Speaker BRight.
Speaker BPeople that used to be buyers, they are old and passed on.
Speaker BYou have a complete new generation who operates differently.
Speaker ARight.
Speaker BDifferently.
Speaker BBuys differently.
Speaker BSo their response to an ad is going to be very different.
Speaker BThey are so used to being advertised to 24 7.
Speaker BSo if your ad doesn't feel like an ad, you're going to get a higher conversion rate, right?
Speaker BIf it feels more like a friend, if it feels more personal, things like that are going to give you higher conversions.
Speaker BBut if you don't understand that and you're not running that, much less testing it, then you're not going to know it and your stuff is going to flop.
Speaker BSo initially, first round that we test, we test for the audience, right?
Speaker BWe're going to make sure.
Speaker BSo for example, real life example here, right?
Speaker BI may test for a broad audience and I may test for married with kids.
Speaker BSo before I may have tried to narrow it down by age demographic and a revenue demographic and so on.
Speaker BNow I would just do a location and I may layer it with a married with kids demographic.
Speaker BYou know why?
Speaker BBecause that's probably most likely to be a homeowner, right?
Speaker BSo things like that, you've got to think outside of the box and saying, I want a homeowner, you've got to say, what are attributes of a homeowner?
Speaker BOh, okay, they're typically married, they got kids.
Speaker BOkay, well, let's target for that.
Speaker BAnd those audiences are really.
Speaker BWell, other things are like interest based.
Speaker BSo we target based on those things.
Speaker BRound one, we tested that about three to five days and then we kill the ones that don't convert and we move on to the next round.
Speaker BAnd in the next round, we're going to test creative and headlines.
Speaker BSo we're testing your hook.
Speaker BWe're testing the offer, we're testing short form copy versus long form copy.
Speaker BWhen we do that, we're working on increasing your, the type of customers that you're getting, right.
Speaker BYour quality of lead.
Speaker BSo we go through and test that about three to five days and then after that we move on to the actual creative, so the actual picture.
Speaker BAnd again, we have a pretty good idea.
Speaker BIt already works.
Speaker ASo I love that you're saying, so quick, pop out for the listeners, especially so many of the listeners.
Speaker ASo just kind of catch you up.
Speaker AOne of the series I just did recently in the podcast was four ways to get free leads.
Speaker ASo one was follow up, you know, call every single person you've ever seen.
Speaker AJust literally pick up the phone and call them.
Speaker ARight.
Speaker ASo some of that work, one was go out and not, you know, the neighborhood you've been doing a lot of work in, go knock on the door and say, I helped your neighbor.
Speaker ARight.
Speaker AThe other one though, and this is where you come in, is one of the, the principles is most, as we know, most comfort advisors Most technicians that make a sell that's self generated that the company didn't provide the lead for, they make a higher commission on.
Speaker ASo that usually turns out to be a few percentage points or a few hundred dollars at least.
Speaker AOn a self generated, it's always, it's like partner with somebody is like taking responsibility and ownership in their own business.
Speaker AEven if you work for somebody else, I don't want to hear a single person complaining in the shoulder months that I'm sitting around with nothing to do.
Speaker AWhen you can take responsibility for yourself in your life and buy some leads at some really great prices.
Speaker AYeah, go close them and it ROIS real fast.
Speaker AThat turns into a free lead because you're making way more than what you're spending.
Speaker ARight.
Speaker ASo.
Speaker AAnd there's such a cool conversation in that because understanding how that flow works and how that principle works it change.
Speaker AIt's a total game changer for everybody.
Speaker AI don't hear anyone else out there telling their individuals to buy their own leads, but why would you not?
Speaker AYeah, exactly.
Speaker BThat's like in the old days nobody had a problem calling people out of the phone book to get leads.
Speaker BFacebook is now, when you run ads, it's like, here's a list of people interested in your services.
Speaker BThey opted in, they raised their hand and said, I have interest.
Speaker BInterest and what you're offering.
Speaker BWhy would you not follow up with them?
Speaker BWhy would you not say, yeah, give me those leads, give me those people.
Speaker BI want to know.
Speaker BI'm not going to waste my time.
Speaker BYou know, like again, I go back to.
Speaker BI did a post on this yesterday.
Speaker BLike time is money.
Speaker BYou can grow one of two ways, organically, which is the long slow route.
Speaker BI'm not saying it's a bad route, I'm saying do both.
Speaker BRight.
Speaker BBut if you're only doing organic, expect it to be long and slow.
Speaker BOkay, long run.
Speaker BIs it going to be the most like highest return?
Speaker BYeah, because you're going to get the best leads, the highest conversion.
Speaker BIt's like an immediate referral or it's like building your brand.
Speaker BAll of those things are going to benefit you, but they're going to take a long time and that cost money.
Speaker BSo either you're investing it that way, where you may not look at it on a ledger, a piano statement at the end of the month and see it, but it is costing you, I can promise you.
Speaker ABecause it's the cost of waiting.
Speaker BNot exactly that you're not closing out versus if you go ahead and take that, invest it now into some Paid ads.
Speaker BThen you're going to get some quick, easy conversion leads.
Speaker BAnd that takes me into the next thing that we do that really sets us apart, I think, from every other lead generation company.
Speaker BSo most lead generation companies, their bread and butter is getting leads and then giving it to the contractor, and then they kind of move on with their life.
Speaker BRight?
Speaker BAnd that's why they have an insanely high turn rate.
Speaker BI, one, don't like my team operating like that, but two, again, that's not how I operate with my contractors.
Speaker BI get on the phone with them and I'm like, how was that lead?
Speaker BDid you close these leads?
Speaker BDid you quote these leads?
Speaker BOkay, if it's, if it's where you're quoting leads and they're not converting, that's when we need to work on our sales process or your pricing.
Speaker BOne of the two.
Speaker BEither pricing is off.
Speaker BLike, I'm not saying too high.
Speaker BI'm talking because we were the highest one in the county.
Speaker BSo of course, yeah, things not possible.
Speaker ACompanies all over the country that are thousands higher than the nearest competitors, that are growing faster than anybody else.
Speaker ASo we know that's not an issue.
Speaker BValue is there, right?
Speaker BSo I'm either saying, like, either your pricing is so astronomical that it's, it's insane, or you just don't know how to build enough value and close it.
Speaker BOkay.
Speaker BI'm not saying that every lead is, is going to do that, but if you are having, let's say, a 40% quote rate, a 20, 35% quote rate, and you're not closing them, then we need to figure out where your bottleneck is.
Speaker BNow, if we're giving you, you know, 35, 50 leads and you're not quoting but two, well, then something's wrong on my end.
Speaker BRight?
Speaker BWe need to increase the quality of lead that you're getting.
Speaker BSo that's where we work together and we say like, okay, what does the lead look like?
Speaker BAre you quoting these guys?
Speaker BAre we closing these guys?
Speaker BAnd then we optimize from there.
Speaker BAnd what I have found is that, so here's one thing that I will note.
Speaker BStatistically, if you do not follow up with the lead in the first five minutes, your chances of touching base with them and Closing them drops 80%.
Speaker BThat is an MIT study.
Speaker BOkay.
Speaker BDrops speed to lead.
Speaker BThat's exactly what we call it, speed to lead.
Speaker BSo you have got to get there within the first five minutes or you're done.
Speaker BI mean, you like.
Speaker BAnd it just continuously drops literally every hour after that.
Speaker BSo first five minutes.
Speaker BSo One thing that we do is we integrate directly with Facebook lead forms and we have an integration with Twilio as well.
Speaker BSo we get our clients a business number tracking number that has the ability to text an email.
Speaker BRight.
Speaker BAnd we integrate those and we create automations for them.
Speaker BSo for example, if somebody fills out a Facebook ad, we trigger off a text message that says, hey, is this so and so.
Speaker BAnd they say, yeah, hey, this is so and so with ABC Heating and Air, you know, following up about our offer for blah, blah, blah, whatever that offer is, because it's directly whatever.
Speaker AThey just responded here.
Speaker BYep.
Speaker BThey know exactly what it is.
Speaker BAnd so we go ahead and immediately try to start that conversation.
Speaker BWe also try to start that conversation in the method that they prefer.
Speaker B98% of consumers, exactly, 98% of consumers prefer to operate via text message.
Speaker BThat's why I say if you don't understand how consumers operate and buy now, you're going to get left in the dust.
Speaker BPeople don't want you right now.
Speaker BThey don't really care for you to email them.
Speaker BThey want you to meet them where they're at right now, they're busy, they're on the go now.
Speaker BIf you text them and it's Susie, Jane's grandma, you know, then she's like, yes, absolutely, call them.
Speaker BBut if they don't answer or they're like, I'm at work.
Speaker BBecause it's 45 year old Susie who is busy, you know, at PTA and she's serving, but she went home at lunch.
Speaker AAnd her single mom of two working three jobs.
Speaker BRight, Exactly.
Speaker BYeah.
Speaker BLike you're now probably not getting approved, but we can, we can meet them where they're at.
Speaker BIs that the whole point of this?
Speaker BRight?
Speaker BLike you've got to meet your consumer where they're at in their preferred method.
Speaker BAgain, the least amount of friction you can put between you and your customer and getting the sell is going to move you closer and closer to that connection.
Speaker BSo we send out those automated text messages instantly and then we have an actual automated sequence that follows up consistently.
Speaker BSo if the person doesn't respond, it does not take time away from my contractor where they're having to sit there and respond to leads who have not engaged back.
Speaker BBut we are following up.
Speaker BWe're sending out a text message about every day, two days, three days, it's going out for about a week.
Speaker BAnd then we tag them as a long term nurture and then for some of our clients, we move them over into a long term nurture sequence and that Just flows out every month.
Speaker BSo that's one of the things is we don't just say here's leads.
Speaker BWe say, okay, I understand you're busy, let's go ahead and connect with the customer.
Speaker BAnd the moment they engage, then we're going to try to connect them to you and try to go ahead and have that conversation started so that we can get the conversion.
Speaker BSo that's one of the things we do.
Speaker BSame thing with appointments.
Speaker BIf you sign an appointment, we have automated follow ups going out.
Speaker BSame thing with reputation management.
Speaker BWe have automated review requests going out directly integrated to their gmb.
Speaker BSo again, it's less friction.
Speaker BThe customer gets a text message.
Speaker BIt's literally a link to their gmb.
Speaker BThey click on it, it pops up with five stars.
Speaker BAll they have to do is literally hit submit or add a comment if they want.
Speaker ASo love it.
Speaker AOh my gosh.
Speaker AAnd what I'm hearing, oh, this is so cool.
Speaker AYou're literally making my skin tingle hearing this.
Speaker ABecause what I'm hearing from you is so different than anyone else in your field with what you're doing.
Speaker ABecause most of the time and, and I'll tell you, everybody, I literally just went through this.
Speaker AThat's why I was so excited when she's, you know, when Kim's talking about three to five days to test something and turn it off.
Speaker AI literally just went through a lead buying process for, for buying some solar leads in content creation.
Speaker AThey're like, okay, we're going to run this for three to five weeks.
Speaker BYeah.
Speaker AAnd see how it does.
Speaker AAnd the next month we're gonna, we're gonna try something else for a month.
Speaker AAnd we're three months in and you know, three grand into the hole with one lead that wanted us to repair something that we don't even touch.
Speaker AAnd it was like, okay, let's cut this off because clearly this is so for all of you listeners, that's the normal experience.
Speaker AAnd they're like, you know, three to six months, we'll have it dialed in and then you'll be getting consistent leads.
Speaker ASo know what your burn rate is.
Speaker AAnd so this is such a different conversation.
Speaker AThe second thing I'm hearing, listen up all of your individuals as well as small businesses, most lead buying companies just like him saying, hand you the leads and say, sayonara sucker, Good luck until next month.
Speaker AAnd we restock your leads.
Speaker AThey're expecting you to drop what you're doing, call that lead right then, and keep calling them daily until they pick up.
Speaker AThere is no nurture sequence with Any of the other companies that, that provides it is so that.
Speaker ASo everybody that's listening, dude, slow down for a quick second because, oh my gosh, you're giving us so much info.
Speaker AI love it.
Speaker ABut pay attention, everybody.
Speaker AThis is huge.
Speaker AAnd this is the game changer for what Kim is doing versus other lead buying companies that I've had experience with is they're doing the nurture sequence for you.
Speaker AThey're creating, making the contact.
Speaker AWhen they respond, then they're connecting you.
Speaker AIt's different than just, here's a bunch of leads, best wishes, hope you.
Speaker AHope you got some good phone skills or hope you have somebody full time in the office that can do this.
Speaker AThis is a, this is a total game changer for all of the small companies and individuals that want to buy, you know, do some online marketing, do some leads, brand yourself as well as brand your company.
Speaker AThere's a lot of things you can do with this type of a resource.
Speaker ASo back to you, Kim.
Speaker AI just wanted to point out.
Speaker BNo, you're good.
Speaker BYou're absolutely right.
Speaker AThose highlight.
Speaker AThat highlight reel is huge compared to anybody else.
Speaker BYeah, I would say that's.
Speaker BSo I told you a lot of what the other company that I was like, I do not want to be like this.
Speaker BOne thing that I found is that a lot of those agencies, like I said, they don't really.
Speaker BThey just kind of throw spaghetti at the wall.
Speaker BSo one of the biggest things that they're missing is doing what I call ad research.
Speaker BRight.
Speaker BSo you can do that by literally looking at what's working.
Speaker BA lot of people call it don't reinvent the wheel.
Speaker BRight.
Speaker BSo you can see what's working, what's not working.
Speaker BNow, obviously you're going to test it and make it your own and tweak it.
Speaker BBut to kind of get an idea, a good place to start is I would recommend if this is a contractor who's like, I've kind of played around with it.
Speaker BI want to do this on my own first.
Speaker BThen what I would say is, figure out what you're doing.
Speaker BNumber one, I go back to the, the example of like, I'm not going to go install my unit, even though I could buy the parts, I know what it would cost and everything else.
Speaker BRight.
Speaker BI may understand it from a conversational standpoint, but I'm not trained in that.
Speaker BI don't actually put refrigerant in to anything, not even my car.
Speaker BSo I would say, like, I would recommend you go with an expert whether it's me or not.
Speaker BI'm going to probably recommend you go with an expert.
Speaker BBut I hope that this conversation gives you an idea of what to look for, what to stay away from.
Speaker BAnd I hope it elevates your expectations of what a marketing agency should be able to do for you.
Speaker BNot just to generate leads, but actual sales.
Speaker BThat's the goal, right?
Speaker BBecause if my client wins, then I win.
Speaker BBut if my client is, then I will ultimately lose.
Speaker BJust like you said.
Speaker BLike, we did this for three months and we told them just cut it off.
Speaker BLike, if my client is not winning, everybody's losing.
Speaker BSo that's why if you ask any of my clients, I am almost analy following up, checking in those first four weeks while we're doing that rapid fire testing.
Speaker BI mean, I know working, not working, because we're moving through this thing.
Speaker BAnd so typically about the end of week three, week four, things are so dialed in.
Speaker BBut yes, that was one of the things they would not do.
Speaker BSo if you were looking at how do I know if my agency is doing good or not?
Speaker BOne thing that I would say is go into the Facebook ad library.
Speaker BSo a couple of years ago, Facebook created transparency.
Speaker AI love it, love it.
Speaker BRunning ads and exactly what the ad is.
Speaker BSo you can literally Google Facebook ad library and you could search for your competitor to see their ads.
Speaker BYou could search for your own company to look at your own ads if your person is kind of tight wit and they don't really release your information.
Speaker BSo that's one thing that I would say or if you know, like, I will tell you, I have gone on there and there was an old change place that I was like, man, I love this ad.
Speaker BLike, this is the best ad I think I have ever seen.
Speaker BAnd it wasn't a high ticket item.
Speaker BIt was like a 14.95 oil change.
Speaker BIt was a great offer, but it was their creative and copy that.
Speaker BI was like, this is so good.
Speaker BAnd this would work so good for a contractor, a local H vac contractor.
Speaker BI literally screenshot it and I sent it to one of my guys and I was like, I want you to do a picture like this.
Speaker BI want you to stand here.
Speaker BI want this van in front of this house, you know, I want it to look like this.
Speaker BSend that to me.
Speaker BHe sent and I'm telling him, like, I need you to look like this.
Speaker BAre you for real?
Speaker BI'm like, I'm dead serious.
Speaker AFingers to the head.
Speaker AYes.
Speaker BLike point.
Speaker BBecause I'm gonna put the offer real bold right here.
Speaker BLike you are going to be pointing to imagine you're pointing to your special offer, like, this is about to change somebody's life.
Speaker BAnd so he does.
Speaker BHe's like, you know, and he looks at it and we grab it, we put the copy on it, run it high converting ad.
Speaker BBut you wouldn't know that if you don't have somebody who again, is like, eat, sleep, breathing this, researching it constantly, seeing like, oh, things are changing, like rapid speed.
Speaker BAnd then again, once we get through that testing phase, then we start optimizing.
Speaker BSo if we go through and we're like, okay, we're testing, we're getting the right offer to the right people.
Speaker BNow we're getting the right click.
Speaker BWhat is the hook that's making them click?
Speaker BOkay.
Speaker BAnd then from there, we're going to start optimizing.
Speaker BSo that's where we can increase the intent.
Speaker BWe can add some additional qualifying questions and so on.
Speaker BBut if what we have is working and you have a good quote rate, which obviously we know not every lead is going to turn into a quote or turn into an estimate or book job, but if the numbers are hitting where they're supposed to, we're going to leave it wide open.
Speaker BYou don't mess with what's working.
Speaker BBut if it's all junk, well, then, yeah, we'll optimize it.
Speaker BBut those are going to be team conversations.
Speaker BAnd that's what I love about working with contractors, because honestly, I can be really blunt with them from a business owner to a business owner and just let them know, like, here's where we're at.
Speaker BYou know, like you're.
Speaker BYou feel like they're bad, but let's look at the numbers, because numbers don't lie.
Speaker AThe numbers don't lie.
Speaker BNever.
Speaker AIt's like, let's get somebody how to sell these leads.
Speaker BExactly.
Speaker AEveryone else.
Speaker AOr so tell us a little bit too.
Speaker AAnd then the other day we.
Speaker ASo a couple that we're getting close on time here.
Speaker AWho knows, this may turn into a part two for everybody listening.
Speaker AWhat we're going to do, also make sure you're in the Facebook group, because what we're going to do, we're going to do some live training in the Facebook group of pros and cons of buying leads.
Speaker AWe're going to do a lot of the basics, how to get involved.
Speaker AAnd I know Kim's got something special for everybody that's listening to the Close it now podcast that's.
Speaker AOr also in the Facebook group group.
Speaker ABut real quick, one other thing that I remember you mentioned the other day.
Speaker ATalk a Little bit about exclusivity as well.
Speaker BCorrect.
Speaker BOkay, so good, good point there.
Speaker BSo when we are working with a contractor, if it is somebody doing the exact same service.
Speaker BSo take roofer to roofer.
Speaker BRight.
Speaker BIf it's the exact same service within the same service area, I will not compete against myself or have my contractor competing against another contractor for the exact same thing.
Speaker BSo our rule of thumb is if I am working with you, let's say we're close to Houston.
Speaker BSo let's say that I have an H Vac company in Houston and they service Houston and even Katy, right?
Speaker BAnd then I have another H Vac contractor that wants to come along.
Speaker BI will not Service any other H VAC contractor within the Houston Katy area or a 30 mile service radius.
Speaker BSo there will be no overlap.
Speaker BIt doesn't make sense for me to do that because I would be competing against myself and it doesn't make sense for my client to do that because I would be stealing from one of my clients or the other.
Speaker BRight?
Speaker BIt's.
Speaker BI'm a Christian, so it goes back to the biblical serve, right?
Speaker AYou can't.
Speaker BOne's gonna win.
Speaker BSo.
Speaker ARight.
Speaker BOne of my clients would win, the other one's gonna lose.
Speaker BAnd again, I go back to like, if my client's losing, then I lose.
Speaker BSo it's just not a practical way of doing business.
Speaker BI know that there are other people that do that.
Speaker BI've had people even ask me like, well, how do you scale your business with that?
Speaker BAnd I'm like, well, one, I create loyal clients who love me and we generate and we are kicking tail and winning.
Speaker BAnd there are a thousand contractors in every single city that I am not limited to this.
Speaker BRight.
Speaker AAbundance mindset.
Speaker ARight.
Speaker BBut exactly at the end of the day, I care about my contractor winning.
Speaker BAnd if there is anything that is going to come against that, then it's a no for me.
Speaker BSo that means not servicing another exact contractor in the exact service area that I have a client within.
Speaker BSo we do have in our contracts.
Speaker BI, I have another group that I'm part of.
Speaker BI told you, I, I run in two circles.
Speaker BOne is a contractor circle, one is a marketing circle.
Speaker BSo this literally came up in, in one of the marketing circles.
Speaker BOne of the guys, he services a different industry and he was saying that he was having an issue with this or a concern.
Speaker BAnd I told him, I said, I do an exclusivity clause in my contracts that tells them I'm not going to service another person that does what you do in your service.
Speaker BArea.
Speaker BSo I, I don't.
Speaker ABeautiful.
Speaker BI don't let my guys compete against somebody else either because I, I like to win so.
Speaker AExactly.
Speaker AI mean, your idea of competition is mine.
Speaker AMy idea of a good.
Speaker AEverybody says, oh well, we need good competition.
Speaker AMy idea of good competition is their doors are closing because we took all their business.
Speaker BExactly.
Speaker BThat's my good competition is myself.
Speaker BThat's what I.
Speaker AWe're systematically going down the list and closing their doors because we took all of their clients.
Speaker AThat's good competition.
Speaker AFor all the listeners though, that this is a really important topic because most there, there's a little bit of exclusivity in a couple of the lead buying and appointment setting companies, but it's not nearly as robust, it's not nearly as thorough.
Speaker AAnd most of the companies, I guarantee you call up 20 different companies.
Speaker AOne out of those might have kind of the.
Speaker AThis is something that's very unique to Kim's company as well, because you just don't hear about exclusivity.
Speaker AMost companies want to sell as many leads as possible to as many companies as possible.
Speaker AThey'll sell the same lead.
Speaker ASo they're called share.
Speaker AThey're called share, everybody.
Speaker AYeah, they'll send the same lead to five or 10 companies at the same time.
Speaker AYou know, Yelp or Angie Zo or whoever.
Speaker AUnless you pay them more money to buy exclusive.
Speaker AAnd then still you're not getting exclusively but for other reasons.
Speaker BOne of three.
Speaker BI mean, it's still, it's terrible.
Speaker BIt's a terrible approach.
Speaker BBut yeah, that's why again, I've learned a lot of.
Speaker BFrom watching other agencies and not to dump on them, but like, you just learn.
Speaker BIt's like as a child watching your parent, right.
Speaker BYou kind of learn like what kind of parent you want to be and what kind of parent you don't want to be.
Speaker BYou take the good and the bad and that forms who you are.
Speaker BSame thing in business.
Speaker BI looked at entrepreneurs and business owners like McWilliams.
Speaker BThere's a lot of things that I love about what they do.
Speaker BThere's a lot of things that I've learned and it's been incredible.
Speaker BAnd I actually am.
Speaker BWe're like on the cusp of working together again in the role that I'm in now.
Speaker BIt's super exciting.
Speaker BBut that being said, like, I still, I still communicate with them and I still respect them.
Speaker BBut there's also things that I've learned that I'm like, I'm gonna do this differently.
Speaker BRight?
Speaker BSo you take the good, bad and it forms who you are.
Speaker BSo our agency, I'm not gonna say is perfect or has it all together, but one thing that I can say is that we keep the main thing, the main thing, and that is helping our contractors grow, and we're able to help them provide for their family, their teams.
Speaker BLike, I was having a conversation with one of my H VAC guys in the Forney area, and I.
Speaker BHe was talking with us.
Speaker BThey have a current provider who's not really doing good for them.
Speaker BAnd we were having this conversation, and I told him, I was like, I hate this because honestly, like, you put 10 years into this industry, building this business, like, not only you deserve this, but like, your team deserves this.
Speaker BThis is your season.
Speaker BYou guys should be killing it right now, not down.
Speaker BAnd so we need to get on this.
Speaker BThat's one thing that I don't think we've touched on this.
Speaker BBut I would say one of the biggest issues that I see contractors take is inaction in action.
Speaker BThey want to look at things and think about it and consider it, and then they do absolutely nothing.
Speaker BAnd nothing changes when nothing changes.
Speaker BAnd so it's going to fly by.
Speaker BHalf of the year is literally already flown by.
Speaker BAnd if you're not doing something to change your numbers to grow, then nothing's going to happen.
Speaker BAnd again, I go back to have two options, either organic or paid.
Speaker BOne of the two.
Speaker BBut do something, even if it's imperfect in action, like in perfect action, is always better than inaction.
Speaker ANo matter how you got it, you got it.
Speaker ASo one of the sayings that we.
Speaker AThat I. I don't know that I coined this, but I repeat it often.
Speaker ASuccess happens at the speed of implementation.
Speaker ADoesn't matter how.
Speaker AHow many resources or tools you have or how much you know you're not applying.
Speaker AIt doesn't matter.
Speaker ASo, man, that's what.
Speaker ALove this so much.
Speaker AGosh.
Speaker BYeah.
Speaker AWell, it is getting close to time to land this plane.
Speaker AWe try to be around an hour for.
Speaker AFor all of this, for.
Speaker AFor the interviews.
Speaker AMy brain is working so much now with everything we just covered.
Speaker AThe wheels are turning so much for everybody listening to.
Speaker AWe're cr.
Speaker AWe're creating a.
Speaker AWe're putting together some bundles as well.
Speaker ASome combined bundles.
Speaker AI know we've talked about this last time we chatted.
Speaker ASo, Kit, so what the.
Speaker AThe other thing.
Speaker ATell us, what's the name of your company?
Speaker AI don't think we even mentioned that so far.
Speaker BSo the name of our company is Score More Leads Two Part one, obviously on the marketing Side, it's to score more leads.
Speaker BBut also I mentioned I'm married to a high school football coach.
Speaker BAnd so it's very much a who we are as a family.
Speaker BAnd if you talk to anybody, like, I.
Speaker BIn the real world, like, cheerleader was not something that I was.
Speaker BI was much more on the sports side of playing things.
Speaker BI'm a very athletic, driven, accomplish, like, very, very minded on that side.
Speaker BNot the cheerleader, but when it comes to, like, being the personal brand, like, I am probably one of the biggest cheerleaders on a personal level.
Speaker BLike, I get so excited about watching other people succeed.
Speaker BAnd so all around, that's where our brand came from.
Speaker BBecause one, on the marketing side, we want to see you score more leads.
Speaker BBut then, two, that's who we are.
Speaker BThat as a team, we want to see our clients score more leads.
Speaker BWe're cheering you on all the way.
Speaker BSomebody who fights harder for you.
Speaker ALove it.
Speaker ALove it.
Speaker AScore more leads.
Speaker ASo that's.
Speaker AThat.
Speaker AThat's.
Speaker AThat's just so cool.
Speaker AI. I love the.
Speaker AThat really ties into.
Speaker AAnd I was gonna.
Speaker AActually had made a note to ask you about your company philosophy, but I don't think we need to because you've covered it.
Speaker AI can.
Speaker AIt's just.
Speaker AIt's so refreshing to come across somebody who just literally lives and radiates what they do and what their passion is and what their philosophy is.
Speaker AAnd you can instantly sense that because, you know, we talk about.
Speaker AHomeowners are so conditioned now, the second they hear anything, sales either BS meter starts to just go off the chart.
Speaker ARight.
Speaker AThey instantly know.
Speaker AAnd it's the same thing with somebody who's inauthentic, authentic.
Speaker ASo it's just so refreshing to hang out and visit with somebody who's.
Speaker AI can tell you're so completely authentic.
Speaker AFor everybody that's just listening and not seeing the visual.
Speaker AI am.
Speaker AI'm looking at Kim and the.
Speaker AShe doesn't have, like, you know, the zoom background like I've got going on.
Speaker AShe's got pictures of her family right on the wall behind us, you know, right behind her.
Speaker ARight.
Speaker AThat's her wife.
Speaker AThat's why she does what she's doing.
Speaker AAnd the little.
Speaker AYeah, absolutely.
Speaker ASo, man, I love it.
Speaker ASo this is such a cool conversation, everybody.
Speaker AListen, I hope you got some value today.
Speaker AI. I'm really excited that we've got this partnership that we're.
Speaker AWe're working on.
Speaker AEverybody's going to be able to get some.
Speaker AGet some discount because of this as well as some support from both Score Morley, as well as from close it now.
Speaker ASo, so like I was saying, we're going to put together some leads and sales training bundles for all of you that are in the Facebook group.
Speaker ASo email, you can email me, Sam, close it now.net and give us all of your contact information.
Speaker AKim, for score more leads, how does somebody get in touch with you?
Speaker AHow do they find out about, you know, want to make contact, want to score, want to score some more leads?
Speaker AHow does that work?
Speaker AHow do they get in touch with you?
Speaker BOne, they can see some automations in action.
Speaker BThey can literally text score to 281-609-8220.
Speaker BSo that's one option.
Speaker AOr you can give me that number.
Speaker AI'm going to do this in real time on.
Speaker AOn the podcast.
Speaker ASo what was that number again?
Speaker BOkay, it is 281609.
Speaker AOkay.
Speaker B8220.
Speaker AOkay.
Speaker AAnd then you text what score?
Speaker BYeah.
Speaker AAll right, cool.
Speaker ASo I'm going to watch the.
Speaker AI'll report everybody.
Speaker AListen, I'll just tell you what's going on the second I hit send here, but keep telling us about how to.
Speaker BGet in touch with it so you can call or text me on that number.
Speaker BIt doesn't have to be score.
Speaker BI'll get in touch with you.
Speaker BYeah, see, I just got a notification.
Speaker APerfect.
Speaker AOh, listen, it says score more leads bot here.
Speaker AI see you're interested in scoring more leads.
Speaker ATell me more about your business.
Speaker AAnd so I love it.
Speaker BSo, so we have that.
Speaker BWell, for our contractors, obviously we're not like, we're a digital firm.
Speaker BSo to have like a bot is a cool thing.
Speaker BFor my contractors, having a bot is a very impersonal thing.
Speaker BSo we just say like so and so's FAQs here, you know, or so and so's office admin here.
Speaker BAnd so same kind of concept.
Speaker BBut so you can Text me at 281-609-8220 or you can email me at Kim K. I m@scoremoreleads.com or you can visit us on our website, scoremoreleads.com I love it.
Speaker AConsistent branding is also nice.
Speaker BAlso on our social score more leads.
Speaker BYou know.
Speaker AThis is so cool because everybody I talk to, they're like, it's such a different, different URL than their.
Speaker AEvery single thing is something different.
Speaker AAnd I did the same thing.
Speaker AI'm like, it's.
Speaker AI have one company name.
Speaker AI want to brand it consistently everywhere so anybody can find it with the one name.
Speaker AYou don't have to remember anything else that's beautiful.
Speaker ASo we definitely are synergistic in the way we think about a lot of the philosophy and the way things so super excited about what's going on here.
Speaker AEverybody listening.
Speaker AThis is a game changer for you.
Speaker AThey can handle.
Speaker AKim's company can handle it doesn't matter how big you are.
Speaker AShe's already worked with enormous organizations.
Speaker AShe's worked with tiny, teeny tiny individuals.
Speaker AIf you're just, you know, you're out there and you want to get one of these for yourself, brand spanking new.
Speaker AShe can help you out there or anywhere in between.
Speaker ASo before we go, give us a cool testimony story of a company that's kind of like before numbers and then kind of what how you helped them grow.
Speaker BYeah.
Speaker BSo I have one guy I'm thinking of really cool thing and he's in the land clearing and I think excavation space and so he's in Louisiana.
Speaker BHe really has had a great business going but he's at that teeter point where he's looking to skill.
Speaker BBut for him to skill is not a, a easy quick thing.
Speaker BLike it's a lot of costly equipment for him to scale.
Speaker BSo he wanted to test the market.
Speaker BHe's ran his own Facebook ads before and I would note this as an attachment for everybody here.
Speaker BIf you get nothing else, please do not boost a post post.
Speaker BRun it as an actual ad.
Speaker BDo not ever boost a post.
Speaker BYou're throwing money away.
Speaker BSo I will say that.
Speaker ABig nugget.
Speaker AEverybody listen up.
Speaker BYes, I see that.
Speaker BI talked to a guy yesterday.
Speaker BA multi million dollar business, another eight figure business, construction company, focuses on barndominiums and the guide boost post.
Speaker BAnd I was like, please friend for all of marketing, just don't do that.
Speaker BOkay.
Speaker BSo one of the things that I'm excited about for our Facebook chat by the way is our live training.
Speaker BI want to be able to give you guys actual what you need asset wise in Facebook to run ads effectively.
Speaker BSo whether you use it with an agency, a marketing agency or you do it yourself in house, like you're going to have the right assets and tools within Facebook to set up Google.
Speaker BThat's a whole nother beast in conversation that, that our team has experience in.
Speaker BBut that's one little side nugget.
Speaker BI'm excited for all on our Facebook.
Speaker AChat but I feel, I feel a.
Speaker BWhole series coming back to our, our testimonial here.
Speaker BSo my guy was running some boosted posts, tried to run some ads.
Speaker BSo we get in there, he was running them out of a personal account.
Speaker BSo we get everything asset wise, set up the way he needed it for the business.
Speaker BWe start running ads.
Speaker BPreviously, his leads were anywhere from 50 to $60 a lead.
Speaker BWhen we started out, they were around 10 bucks a lead.
Speaker BWe drove it down to under six, $6 a lead right out of the gate within literally like two weeks.
Speaker BThe first initial ad copy creative, everything that we started out with in our testing literally stayed the consistent winning one out of all of it.
Speaker BThat's when I tell you like we have tested this, we pretty much know what's going to work right out of the gate.
Speaker BBut it does vary based on areas.
Speaker BSo we do go ahead and do some rapid fire testing.
Speaker BBut I'm telling you, the guy has killed it.
Speaker BSo within three weeks he had over 60 leads.
Speaker BThere were three book jobs, over $63,000 in revenue generated.
Speaker BHe had $183,000 already quoted from additional leads that we had sent him.
Speaker BAnd the rest of them were in long term nurture sequences.
Speaker BSo his ROI was over 80x right out the gate.
Speaker BAnd so 80x, that's 8 0, not 8, 080 crazy.
Speaker BSo obviously I'm not gonna say like that is the norm for everybody, but for this guy, it was really super cool to see him come in and just kill it.
Speaker BAnd he had an idea, he's like, look, I really want to focus on pawns.
Speaker BThat's where I make the most of my money.
Speaker BIt's a seasonal thing because he can only do them during the summer.
Speaker BHe had no offer, he had zero offer.
Speaker BHe didn't.
Speaker BHe had just kind of randomly posted stuff.
Speaker BSo we came together, we crafted his offer.
Speaker BI told him videos to get, I told you and pictures to get.
Speaker BWe put his copy together, his offer, we did his funnel, we did everything for him and pushed it out there.
Speaker BAnd I mean lead cost, just imagine your lead cost going from 60 bucks down to $6.
Speaker BThat alone is like a crazy.
Speaker ASo a lead cost of a tenth of what he was spending and 80x the return on investment.
Speaker BYeah, so that was a really cool one.
Speaker BAnother guy, we drove lead cost down from 30 bucks a lead to under $10 a lead within about that two and a half, three week period.
Speaker BAnother guy, we revamped his Google my business profile for him which is absolutely free if you guys don't have it highly recommended.
Speaker BThat is how Google ranks you.
Speaker BIt's also the easiest way to get ranked on Google and it's the highest converting area that you can land on Google.
Speaker BSo your Google my business profile completely free.
Speaker BI have a free checklist for it.
Speaker BI will send it over to you so you can send it out to all your people.
Speaker BBut so we, we got his GMB profile revamped.
Speaker BWe got him listed on about 45 different listing sites with consistent contact information across the board for him.
Speaker BAnd then we, what was another thing we did, we started running some ads for him and then within two months he went from not even being listed on Google like first page whatsoever on the map pack.
Speaker BHe was literally the very bottom listing and within two months he was in the top three organically.
Speaker ANice.
Speaker BAnother thing we did for him was a review reactivation campaign.
Speaker BSo we do this for our customers.
Speaker BSo what you were talking about, about all of the previous leads that you worked with before, call them all up.
Speaker BWe call those resurgence or reactivation campaigns and we can do those for our customers via text message where we literally send out a new offer via text message to engage them.
Speaker BSo we do that usually about every quarter.
Speaker BSo we do that for reviews as well.
Speaker BIf we get a new contractor who really hasn't had any reviews, they really forgot to ask for reviews or they haven't been consistent about it.
Speaker BSo we can send that out again, the direct integration.
Speaker BSo those things just increased his, his organic ranking, increased his call rate.
Speaker BI think it was like over 80%.
Speaker BHis website engagement profile on his GMB, over 50, increased engagement.
Speaker BSo, so obviously the more you're visible, the more leads interactions that you get, the more jobs you get to bid, the more closes you get.
Speaker BSo it's really fun.
Speaker BWe have a lot of cool things that we get to do.
Speaker BBut yeah, again I'm, I'm all about results and numbers versus just some vanity metrics.
Speaker AThat's it, the vanity matrix, man, that those drive me nuts.
Speaker AEspecially with, with what we do.
Speaker AIt's like, okay, you've got all these dudes out there that oh my God, if I'm an 812 million dollar a year salesperson, blah, blah, blah.
Speaker AWell, the truth is they have a team of people and they take credit for all their people.
Speaker AOh, oh, that's what we're not.
Speaker AWhat nobody wants to talk about the real life of what's happening.
Speaker AYeah, and the same thing with the lead generation and buying and stuff.
Speaker AIt's like, okay, let's, let's talk about nothing happens, so something gets sold.
Speaker AYes, that's what drives every business.
Speaker BOne more thing I know we talked about last time and I know we're wrapping up, so I'll just say it really quick.
Speaker BBut one thing that we had talked about last time, and it's come to my mind a couple more times here is you asked me, like, what was something that I would say watch out for with another marketing agency if someone were to work with an agency.
Speaker BAnd I would say one thing that I'm not a huge fan of is when an agency will say, give us X amount, like, let's just say $5,000 a month, and, you know, we'll generate you 30 leads.
Speaker BSo when you said, what makes you different?
Speaker BAnd those people are coming in your inbox, like, can you.
Speaker BCan you handle 30 more leads?
Speaker BWell, they'll tell you, like, give us $5,000 and we'll generate those 30 leads for you.
Speaker BAnd what they may do is they may spend $200 on your leads, and then they pocket the rest.
Speaker BWell, I am all about transparency.
Speaker BSo whatever we come up with as a ad spend budget that goes literally directly to either Facebook or Google, whichever ads we're running for you, it is directly into that.
Speaker BAnd then our fee is completely separate.
Speaker BSo I'm really big on transparency because of that, because I think whatever your business has budgeted for those leads, whether you get 30 leads or 300 leads out of that, that is what should go towards your ad spend.
Speaker BSo that would be one thing that I would just ask them, like, for full transparency, what that ad spend is actually going to be and have the metrics to back it up.
Speaker AGot it.
Speaker ALove it.
Speaker AThat is a huge tip for sure.
Speaker ABecause, you know, I just experienced that it was, here's the amount that we charge every month, and we're going to just tell you what our, you know, where we're at on cost of lead.
Speaker AThat was it.
Speaker AThey didn't give any kind of metrics behind that.
Speaker AAnd it was so frustrating because not to not.
Speaker AIt's just shooting blind.
Speaker ANot even know where we are.
Speaker AYep, for sure.
Speaker ASo, well, thank you for that extra tip.
Speaker AThat's a gold nugget for everybody that's out there working with an agency.
Speaker AMake sure that they're, you know, they're doing what they should be doing.
Speaker BRight.
Speaker AOh, my gosh.
Speaker ASo, well, let's land this plane.
Speaker AThank you for hanging out with us today, Kim.
Speaker BOh, it's been fun.
Speaker AI am so excited that we.
Speaker AThat we cross, you know, cross paths the other day and I.
Speaker AWe're going to be able to help a lot of people really revolutionize their business.
Speaker AI know you're the same opinion of me.
Speaker AThere should be no such thing as a shoulder mop.
Speaker AWe should be consistent year round where the type of H Vac is the type of industry that there shouldn't be dead time because there's enough offers that we can give and there's enough that we can do to keep our people fed.
Speaker AYou know, help, help.
Speaker AThe rising tide raises all ships, so let's all work together and you know, the cream rises to the top.
Speaker ASo I love it.
Speaker ASo let's see Everybody email me samoseitnow.net Ask about the on site training.
Speaker AAsk about the one on one coaching program.
Speaker AAsk about the I love it.
Speaker AAsk about the bundles that we're going to be putting together.
Speaker AOr if you just want to get in touch with Kim, you can email me directly.
Speaker AI'll send her information over for score more leads or one more time with all the contact information for score more leads.
Speaker BYep.
Speaker BYou can call or text 281-609-8220 or you can just email me at Kim K. I m@scoremoreleads.com awesome.
Speaker ALove it.
Speaker AWell, thank you for hanging out today everybody.
Speaker AI know that this was a really powerful episode for you.
Speaker AHope you got a lot of value from it.
Speaker AMake sure you go join the Facebook group because we are going to be doing some trainings in there.
Speaker AThey're going to be some live training.
Speaker AThey'll be recorded of course, but there'll be live trainings so you can ask real time questions and we'll be able to handle those right there for you.
Speaker AAnd yeah, we'll end this like we always do.
Speaker AEverybody go save the world one heat stroke at a time.
Speaker AThanks for listening to Close it now with Sam Wakefield.
Speaker ASubscribe to the podcast now so you're first to hear new episodes jam packed with actionable tools and tips to make you the top H Vac professional in your market.
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