In this episode, let me show you why.
Speaker AWhen it comes to communication in the workplace, vulnerability is for losers.
Speaker BHello, and welcome to the latest episode of the Stop Physician Burnout Podcast, a physician leadership podcast where you will learn the skills so that we can join together and lead the charge to physician well being.
Speaker BSkills to earn the respect of your colleagues in the front lines.
Speaker BSkills to exercise true influence in the C suite and take back your job.
Speaker AYour practice, your career and your life.
Speaker BAll of these tools have been proven effective in my 40,000 doctor physician coaching and training practice.
Speaker BAnd if I know one thing, I know you're super busy.
Speaker BSo let's get started.
Speaker AIn this episode, you'll understand why, if your people feel like they have to be vulnerable, that they must be brayed in order to stand up and speak from the heart on your work teams, you have lost the battle to create a supportive culture.
Speaker AYou, my friend, are a loser.
Speaker AAs a leader, I'll show you why this same phenomenon means it's not okay to tell the truth in your workplace.
Speaker AAnd I'll also show you step number one to taking back the communication and the culture of your workplace.
Speaker AStep number one, it's all on you.
Speaker AAnd I'll show you how to get started immediately.
Speaker AVulnerability is a very, very popular topic these days when it comes to communications in the workplace, especially because of the work of the fabulous Brene Brown.
Speaker AAnd I'm a huge Brene Brown fan.
Speaker ABut I have a different way of understanding vulnerability, probably at least in part because I'm a big old white guy and I'm not in a naturally vulnerable population here in the United States of America.
Speaker ASo hang with me here.
Speaker ALet me give you my interpretation of vulnerability and why.
Speaker AI can say that if you feel vulnerable when you tell the truth at work, then you have failed to create a supportive workplace culture.
Speaker AAnd I consider that to be a leadership failure that can be addressed by changing the way that you lead.
Speaker ANow, let's just look real quick at the kinds of situations people talk about when they say they feel vulnerable at work.
Speaker AOftentimes when it comes to communication, what's happened is somebody has stepped up and mustered up the moxie to tell the truth.
Speaker AThey've actually communicated in a way that it's truthful, open, honest and transparent.
Speaker AAnd for some reason, they feel that telling the truth makes them vulnerable, puts them in a position of potential danger where somebody could say or do something that would harm them.
Speaker AWhat is that about?
Speaker AIn my mind, if speaking the truth, telling it like it is, talking about the elephant in the room, Telling the emperor they have no clothes is something that puts you at risk.
Speaker AWhat's happened is you failed to create a supportive culture in the workplace, and that is such a crucial failure, it destroys any trust in the workplace.
Speaker ASo you won't be able to function very well as a team.
Speaker AAnd if you look back on your peak experiences of human cooperation in your life, your peak experience of working on a team in your life, one of the things you'll notice is on that team where you felt great, like your contributions were honored, and together you did great work.
Speaker AOne of the core components of that was you could tell the truth.
Speaker ATruthful, open, honest and transparent conversation was the norm in that group.
Speaker ASo that is what we want to do as leaders, is establish a culture where telling the truth is not only expected, it's rewarded.
Speaker ANow, this destructive, non truth telling culture is very, very common.
Speaker AIt spawned all sorts of common metaphors, like the elephant in the room, like the emperor has no clothes, like the classic kiss up and piss down.
Speaker AIn neither direction are you actually telling the truth or being honest.
Speaker ABut how would you start, how would you start to create a supportive culture for the truth, one where we interact authentically?
Speaker AIt would have to start with you as a role model and as a mentor.
Speaker AIt has to start with you telling the truth and telling people that telling the truth is valuable.
Speaker AAnd one of the ways that we do this in the wellness leadership world is I advocate that all wellness champions and all chief wellness officers must start their leadership by telling their story of burnout truthfully, openly, honestly, transparently.
Speaker AThe good and the bad, and especially the ugly.
Speaker ASo when there are difficult workplace communications, stride into the breach.
Speaker ACall people on their shit when they're taking other people down or dissing other people in the workplace, and communicate in an open, truthful, honest and transparent way.
Speaker AAnd when other people communicate that way, reward them with praise and positive feedback.
Speaker AMake it normal only to communicate open, truthfully, trustingly and transparently.
Speaker AMake it the norm on your teams.
Speaker AAnd here's one place that I have some deep, I believe, spiritual faith that I just want to put out there for you.
Speaker AA lot of people come to the workplace damaged by relationships in their life, family, abortion, or other traumas, right.
Speaker AThat bring them to work damaged and afraid to tell the truth.
Speaker AWell, I believe that a truly functional workplace team with a good leader that supports honest and trustful communication is a place that can actually heal the wounds of family of origin and other traumas.
Speaker ASo this is such important work to set an example of truthful, honest, transparent communication.
Speaker ASet the example, reward it when it happens, and put the hammer down.
Speaker AWhen people lie, cheat, tell something other than the truth and think they're going to get away with it, it's up to us to lead the way.
Speaker ASo when is the next time you're going to be in front of a section of or all of your team and have an opportunity for a pattern interrupt?
Speaker AHey, everybody, hang on a second.
Speaker AI got a story I want to tell you because I want to tell you some of the things I've had to deal with in my career.
Speaker AI think it's important that we share these stories openly because I want to set a standard going forward that on this team we tell the truth.
Speaker ATruthful, open, honest and transparent.
Speaker AConversations and communication are what I expect and what we will tolerate here as we work together to get the job done.
Speaker AAnd then what's the story you're going to tell them?
Speaker ARemember, the good, the bad, and especially the ugly.
Speaker AAnd I've had colleagues of mine who've gone into these meetings where they knew they were going to tell the truth, to set a standard, and they were saying to themselves ahead of time, I'm not going to cry.
Speaker AI'm not going to cry.
Speaker AI'm not going to cry.
Speaker ABut then they did.
Speaker AAnd you know what?
Speaker AIt worked out even better.
Speaker ATalk about declaring yourself to be a human being.
Speaker AIt's not a sign of weakness.
Speaker AIt is that sign of authenticity and truth, the truth of the struggles that we go through at work from time to time, especially in healthcare.
Speaker ASo when's the next time you'll be with your team?
Speaker AAnd when's the next time you're going to come from the heart and be a real leader, establishing impeccable communication?
Speaker AYou can do this, and it will make a difference.
Speaker AThat's it for today's episode of the Stop Physician Burnout podcast.
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Speaker AAnd until we're together again in the next podcast, you keep breathing and have a great rest of your day.