Captivating is a pretty strong word, and as such, it’s probably something that we want
Speaker:to strive for in our interactions.
Speaker:When we think of a captivating person, what kind of mental image comes to mind?
Speaker:If you were to choose a picture for a “captivating person” in a dictionary, what would the
Speaker:person be?
Speaker:What is this person expressing, how are they acting, and what are you watching them do?
Speaker:More often than not, this person is going to look like they are on a stage or pulpit
Speaker:gesticulating grandly and expressively, with an emotion-filled face.
Speaker:And I would also bet that this person is in the middle of weaving an engrossing tale that
Speaker:captivates his or her audience.
Speaker:Indeed, if you think about it, it seems that only with storytelling can we mesmerize and
Speaker:charm others into hanging on to our every word.
Speaker:Okay, that’s up for debate, but determining whether or not that is true is not the aim
Speaker:of this chapter.
Speaker:No one can deny that storytelling is an important element of memorable conversations and discussions
Speaker:that you want to have.
Speaker:The question is always how to capture this elusive skill and make it your own.
Speaker:Therefore, in this chapter, I want to present a few perspectives on how you can use storytelling
Speaker:in your everyday conversations and even small talk.
Speaker:It’s helpful to first take the mystique away from the whole concept of storytelling.
Speaker:What is storytelling?
Speaker:It’s just telling someone about something that happened.
Speaker:That’s all.
Speaker:Of course, there are better and worse ways to do this, but at the core, storytelling
Speaker:is just talking about the past in a way that makes people pay attention.
Speaker:The first part we have no problem with—we’ve all described our pasts, and we all have great
Speaker:experiences worthy of being told—but the second part is typically the challenge.
Speaker:With that in mind, let’s see how we can get better at storytelling.
Speaker:A Life of Stories
Speaker:To get better at stories, we have to begin to recognize them in our daily lives.
Speaker:No, seriously.
Speaker:We don’t think of our lives as being very interesting on a day-to-day basis, but we
Speaker:do quite a bit more than we realize.
Speaker:It’s not that every day you are engaging in a massive protest that you can tell your
Speaker:kids about, or you were chased by a wiener dog down a dark alley whereupon a man dressed
Speaker:as a parrot saved you by tackling the dog.
Speaker:These stories are self-evident and don’t need any organization or special way of telling
Speaker:them to make an impact.
Speaker:We have to draw from our daily lives, and believe me, there is plenty to draw from.
Speaker:It’s just a matter of seeing the mini-stories that are inherent in our everyday existence.
Speaker:What is the definition of a mini-story in this context?
Speaker:“So what do you do?”
Speaker:“I’m a marketing executive.”
Speaker:Well, not that.
Speaker:That’s going to get a reply of "Oh, cool.
Speaker:I’m going to the bathroom now, goodbye."
Speaker:Let’s try again.
Speaker:“So what do you do?”
Speaker:“I’m a marketing executive.
Speaker:I deal mostly with clients.
Speaker:Just last week we had a crazy client that threatened to send his bodyguards to our office!
Speaker:I definitely wish I dealt more with the creative side.”
Speaker:There we go.
Speaker:This will probably garner a stronger response than wanting to escape to the bathroom, such
Speaker:as “Oh my God!
Speaker:Did he actually send them?
Speaker:TELL ME MORE.
Speaker:”
Speaker:That’s a mini-story.
Speaker:It’s answering questions (or spontaneously sharing) briefly using the elements of a story—an
Speaker:action that occurs to a subject with some sort of conclusion.
Speaker:As you can see above, a brief mini-story will create exponentially more conversation and
Speaker:interest than any answer to the question, “What do you do?"
Speaker:All you needed was three sentences.
Speaker:Try reading it out loud—it takes less than ten seconds, and you’ve jam-packed it with
Speaker:enough information to be interesting to anyone.
Speaker:What’s great about mini-stories is you can also create these before a conversation, so
Speaker:you can have compelling anecdotes at hand in response to very common and widespread
Speaker:questions.
Speaker:The main benefit to creating mini-stories ahead of time is to be able to avoid one-word
Speaker:answers that you may be accustomed to using.
Speaker:This can give a sense of confidence going in, because you’ve prepared for what will
Speaker:come.
Speaker:When you break down the context surrounding a mini-story, they become much simpler.
Speaker:Shoot for three sentences that can answer some of the most common conversation topics
Speaker:that will arise.
Speaker:1.
Speaker:Your occupation (if you have a job that is unusual or nebulous, make sure you have a
Speaker:layman’s description of your job that people can relate to)
Speaker:2.
Speaker:Your week
Speaker:3.
Speaker:Your upcoming weekend
Speaker:4.
Speaker:Your hometown
Speaker:5.
Speaker:Your hobbies and so on.
Speaker:When you are using a mini-story to answer a question, make sure to first acknowledge
Speaker:the question that was asked.
Speaker:But then, realizing that you have something far more interesting to say, you can jump
Speaker:into the mini-story, which should be able to stand by itself.
Speaker:“How was your weekend?”
Speaker:“It was fine.
Speaker:I watched four Star Wars movies.”
Speaker:“Okay, I’m going to go talk to someone else now.”
Speaker:Let’s try again.
Speaker:“How was your weekend?”
Speaker:“It was fine, but did I tell you about what happened last Friday?
Speaker:A dog wearing a tuxedo walked into my office and he peed on everything.”
Speaker:“Wait.
Speaker:Tell me more.”
Speaker:Using mini-stories allows you to avoid the tired back of forth of “Good, how about
Speaker:you” you’ll find in everyday small talk.
Speaker:That’s the first step to being captivating.
Speaker:It might help to reframe mini-stories this way - when people make small talk with you
Speaker:and ask any of the classic small-talk questions, they aren’t truly interested in the answers
Speaker:to those questions.
Speaker:They want to hear something interesting, so give it to them.
Speaker:This is an important point to repeat - when we ask how someone’s weekend was, or what
Speaker:people’s travel plans are, we usually aren’t that interested in the literal answer.
Speaker:We’ve already talked about how you should disclose and divulge more about yourself in
Speaker:an effort to find more similarities, and now you can see another benefit of offering more.
Speaker:Not only that, mini-stories are an inside view to the way you think and feel.
Speaker:They give clues to your mindset, personality, and emotional leanings.
Speaker:Learning about those aspects is the first step in allowing anyone to relate and feel
Speaker:connected to you, so it’s imperative that you learn how to take any question and expand
Speaker:it to your advantage.
Speaker:It will also encourage them to reciprocate.
Speaker:Mini-stories also underscore the importance of providing more details, as mentioned in
Speaker:an earlier chapter, and avoiding one-word answers.
Speaker:Details offer a three-dimensional description of you and your life.
Speaker:That automatically makes people more interested and invested because they are already painting
Speaker:a mental picture in their minds and visualizing everything.
Speaker:Details also give people more to connect to, think about, and attach themselves to.
Speaker:With more details, there is a substantially higher likelihood that people will find something
Speaker:funny, interesting, in common, poignant, curious, and worthy of comment in what you have to
Speaker:say.
Speaker:Detail and specificity put people into a particular place and time.
Speaker:This allows them to imagine exactly what’s happening and start caring about it.
Speaker:Think about why it’s so easy to get sucked into a movie.
Speaker:We experience enormous sensory stimulation and almost can’t escape all of the visual
Speaker:and auditory detail, which is designed to make us invested.
Speaker:Detailed stories and conversations are inviting others to share a mental movie with you.
Speaker:Beyond giving flavor to your conversation and storytelling, and giving the other person
Speaker:something to ask about, details are important because they elicit emotional engagement.
Speaker:Details remind people of their own lives and memories and make them feel more drawn to
Speaker:whatever is presenting them.
Speaker:Details can compel others to laugh, feel mad, feel sad, or feel surprise.
Speaker:They can control moods and emotions.
Speaker:If you include details about specific songs that played during your high school dances,
Speaker:it’s likely that someone will have memories attached to those songs and become more emotionally
Speaker:interested in your story.
Speaker:Share details about all the figurative nooks and crannies, because that’s what makes
Speaker:you interesting on an emotional level.
Speaker:The 1 -1 -1 Method
Speaker:On the theme of simplifying storytelling, we’ve been talking about how we can use
Speaker:a mini-story in many ways.
Speaker:You may be wondering what the difference is between a mini story and a full-fledged story.
Speaker:For our purposes, not much.
Speaker:It seems that many people like to complicate storytelling as if they were composing an
Speaker:impromptu Greek tragedy.
Speaker:Does there have to be an introduction, middle, struggle, then resolution?
Speaker:Does there need to be a hero, a conflict, and an emotional journey?
Speaker:Not necessarily.
Speaker:Those are specific ways of storytelling if you are Francis Ford Coppola (director of
Speaker:the Godfather series) or a standup comedian used to keeping crowds engaged.
Speaker:But certainly these aren’t the easiest or most practical ways to think about storytelling.
Speaker:My method of storytelling in conversation is to prioritize the discussion afterward.
Speaker:This means that the story itself doesn’t need to be that in-depth or long.
Speaker:It can and should contain specific details that people can relate to and latch on to,
Speaker:but it doesn’t need to have parts or stages.
Speaker:A full story can be mini by nature.
Speaker:That’s why it’s called the 1 -1 -1 method.
Speaker:This method stands for a story that (1) has one action, (2) can be summed up in one sentence,
Speaker:and (3) evokes one primary emotion in the listener.
Speaker:You can see why they’re short and snappy.
Speaker:They also tend to ensure that you know your point before starting and have a very low
Speaker:chance of verbally wandering for minutes and alienating your listeners.
Speaker:This is the lowest input to the highest output ratio you can have for a story.
Speaker:For a story to consist of one action means only one thing is happening.
Speaker:The story is about one occurrence, one event.
Speaker:It should be direct and straightforward.
Speaker:Anything else just confuses the point and makes you liable to ramble.
Speaker:Details are important to share, but probably not at the outset because the story’s impact
Speaker:will be lost or blunted.
Speaker:A story should be able to be summed up in one sentence because, otherwise, you are trying
Speaker:to convey too much.
Speaker:It keeps you focused and straight to the point.
Speaker:This step actually takes practice, because you are forced to think about which aspects
Speaker:of the story matter and which don’t add anything to your action.
Speaker:It’s a skill to be able to distill your thoughts into one sentence and still be thorough—often,
Speaker:you won’t realize what you want to say unless you can do this.
Speaker:Finally, a story should focus on one primary emotion to be evoked in the listener.
Speaker:And you should be able to name it!
Speaker:Keep in mind that evoking an emotion ensures that your story actually has a point, and
Speaker:it will color what details you carefully choose to emphasize that emotion.
Speaker:For our purposes here, there really aren’t that many emotions you might want to draw
Speaker:out in others from a story.
Speaker:You might have humor, shock, awe, envy, happiness, anger, or annoyance.
Speaker:Those are the majority of reasons we relate our experiences to others.
Speaker:Keep in mind that this is just my method for conveying my experiences to others.
Speaker:My logic is that whether people hear two sentences about a dog attack or they hear ten sentences
Speaker:doesn’t change the impact of the story.
Speaker:Telling a story about your friend going to jail—well, he’s still in jail at the end
Speaker:of two or ten sentences.
Speaker:Likewise, if you tell a story about how you adopted a dog, the dog will still be lounging
Speaker:on your bed if you take ten seconds or two minutes to tell the story.
Speaker:After you provide the premise, the conversation can move forward as a dialogue, your conversation
Speaker:partner can participate more fully, and we can then focus on the listener’s impact
Speaker:and reaction.
Speaker:Then you can let the inevitable questions flow, and you can slowly divulge the details
Speaker:after the context is set, and the initial impact is felt.
Speaker:So what does this so-called story sound like?
Speaker:“I was attacked by a dog and I was so frightened I nearly wet my pants."
Speaker:It’s one sentence, there is one action, and the bit about wetting the pants is to
Speaker:emphasize the fact that the emotion you want to convey is fear and shock.
Speaker:You could include more detail about the dog and the circumstances, but chances are people
Speaker:are going to ask about that immediately, so let them guide what they want to hear about
Speaker:your story.
Speaker:It doesn’t hurt to directly name the emotion that you were experiencing.
Speaker:Invite them to participate!
Speaker:Very few people want to sit and listen to a monologue, most of which is told poorly
Speaker:and in a scattered manner.
Speaker:Therefore, keep the essentials but cut your story short, and let the conversation continue
Speaker:as a shared experience rather than you monopolizing the airspace.
Speaker:Here are another couple of easy examples -
Speaker:“Last week, I had a job interview that went so poorly I had the interviewer laugh at me
Speaker:while I was leaving the office, it was so embarrassing."
Speaker:One action, one emotion, in one sentence.
Speaker:“When I first met Joshua, I spilled a bowl of baked beans all over his white pants and
Speaker:I think the entire room was watching while this happened.”
Speaker:The 1 -1 -1 method can be summed up as starting a story as close to the end as possible.
Speaker:Most stories end before they get to the end, in terms of impact on the listener, their
Speaker:attention span, and the energy that you have to tell it.
Speaker:In other words, many stories tend to drone on because people try to adhere to complex
Speaker:rules or because they simply lose the plot and are trying to find it again through talking.
Speaker:Above all else, a long preamble is not necessary.
Speaker:What’s important is that people pay attention, care, and will react in some (preferably)
Speaker:emotional manner.
Speaker:The Story Spine
Speaker:Think of the story spine as an upgraded and expanded version of the 1 -1 -1 method.
Speaker:It gives you the beats of a great story in a simple formula.
Speaker:This technique can be credited to Kevin Adams, author and the artistic director of Synergy
Speaker:Theater.
Speaker:He teaches how the “story spine” can be used to outline a great story.
Speaker:This method is perfect for novelists and film makers, but you can also use it whenever you
Speaker:want to entertain friends with a tale that will have them riveted.
Speaker:Likewise, it can tell you why certain stories completely fall flat, since it shows you what
Speaker:crucial elements may be missing.
Speaker:It can be done quickly and, with practice, may start feeling automatic.
Speaker:The story spine has eight elements; here’s how they go -
Speaker:Once upon a time…
Speaker:The start of the story.
Speaker:Here, you must set the context and lay out the world you’re talking about and the characters
Speaker:you’ll be focusing on.
Speaker:You establish their routine, normal reality.
Speaker:If you skip this part your story may seem inconsequential, or people won’t be able
Speaker:to make sense of the events that follow and why they matter.
Speaker:Every day…
Speaker:More establishing of the normal and routine.
Speaker:Often, a character is growing bored, sad or curious, and this drives the next stages of
Speaker:the story.
Speaker:This step builds tension, and is the place you give your characters a personality and
Speaker:a motive for what happens next.
Speaker:But one day…
Speaker:And here comes the big event that changes everything!
Speaker:One day, something different happens that completely turns your character’s world
Speaker:around.
Speaker:A stranger comes to town or a mysterious clue shows up.
Speaker:Because of that…
Speaker:There are consequences.
Speaker:The main character acts in response, and this sets into motion the main body of the story,
Speaker:the “what happened” part.
Speaker:Many poor storytellers will simply leap in and begin here, failing to build tension or
Speaker:set any context, and then discover that their audience isn’t as invested in the outcome.
Speaker:Like good conversation skills, good storytelling skills require pacing and gradual building
Speaker:of tension.
Speaker:Because of that…
Speaker:Things get more interesting or frightening, the stakes are raised, the plot thickens,
Speaker:other characters enter and a whole world of complications/comedy/drama opens up as the
Speaker:story plays out.
Speaker:Because of that…
Speaker:Good stories appeal to our love for the number three in our narratives.
Speaker:That’s why we have Goldilocks and the three bears, and why the hero typically faces three
Speaker:challenges before finally making it.
Speaker:Take the time to really explore the three dilemmas the character faces, and you make
Speaker:the resolution that much sweeter.
Speaker:Until finally…
Speaker:Does the guy get the girl?
Speaker:Was the world saved or did the detective find out who did it?
Speaker:Here’s where you reveal all.
Speaker:The conflict is resolved, and the story is wrapped up.
Speaker:And ever since then…
Speaker:You close the story as you began it—with some context.
Speaker:You outline here what the new normal is, given the character’s success or failure at the
Speaker:previous step.
Speaker:You could consider a moral of the story here, or a little joke or punchline.
Speaker:In conversation, this tells people you’re done with your story and signals them to respond.
Speaker:What’s important to remember about a story spine is that it’s just that—a spine.
Speaker:You still need to add considerable flesh to the outline to make it compelling.
Speaker:The story spine merely makes sure you’re hitting the right notes in the right order,
Speaker:and gives you a satisfying structure to follow.
Speaker:Not every story will follow it exactly (it’s only a rough outline, after all) but if yours
Speaker:do, there’s a good chance they’ll be better received than narratives that are a bit more
Speaker:experimental.
Speaker:As an example, consider the popular theme song for the ’80s TV show The Fresh Prince
Speaker:of Bel-Air.
Speaker:This shows that even in a quick story, it’s important to have the essential building blocks.
Speaker:The song starts -
Speaker:In west Philadelphia born and raised
Speaker:On the playground is where I spent most of my days
Speaker:Chillin' out maxin' relaxin' all cool
Speaker:And all shootin' some b-ball outside of the school
Speaker:This covers “once upon a time” and “every day."
Speaker:Context established.
Speaker:When a couple of guys who were up to no good
Speaker:Started makin' trouble in my neighborhood
Speaker:I got in one little fight and my mom scared
Speaker:And said you're movin' with your auntie and uncle in Bel-Air
Speaker:Here’s the “but one day” part that changes everything.
Speaker:I begged and pleaded with her day after day
Speaker:But she packed my suitcase and sent me on my way… etc.
Speaker:The middle portion of the song covers him begging with his mom not to go, getting on
Speaker:a plane to Bel-Air and then taking a cab, while slowly grasping the whole new world
Speaker:he’s just walked into.
Speaker:This is the middle of the story, the three “and because of that” portions.
Speaker:The final verse goes -
Speaker:I pulled up to the house about 7 or 8
Speaker:And I yelled to the cabbie yo homes smell ya later
Speaker:Looked at my kingdom I was finally there
Speaker:To sit on my throne as the prince of Bel-Air
Speaker:“And finally” and “since then” are rolled into one here, and the new normal is
Speaker:established, with the main character happily set up in his new life.
Speaker:Granted, there isn’t too much conflict or tension here, but the structure is sound.
Speaker:Consider someone using the story spine in a more everyday context - a dispute at work.
Speaker:Someone is trying to explain what’s happened clearly to an external mediator.
Speaker:Their story sounds like this -
Speaker:“Melissa and Jake both work in the IT department, they run things together with Barbara, who’s
Speaker:now on maternity leave.
Speaker:Melissa’s been with the company for more than ten years, and Jake is new, so Melissa
Speaker:has been informally training him to cover Barbara’s work for the next six months,
Speaker:possibly longer term (there are rumors Jake will get Barbara’s job if she leaves).
Speaker:They’ve been working on a big project together for the last month.
Speaker:“Unknown to us, Melissa and Jake had a brief relationship months back that ended badly.
Speaker:“Because of that there’s been some tension in the office.
Speaker:There was a crucial mistake on the big project and Melissa was held accountable.
Speaker:But she’s since revealed to us that it was in fact Jake’s fault, and she had covered
Speaker:for him while they were still in a relationship.
Speaker:Because of this, Jake is claiming that Melissa is only blaming him now because they are no
Speaker:longer in a relationship, which he believes is unfair.
Speaker:“Eventually, Barbara contacted the office to let them know she wasn’t returning, a
Speaker:condition Mark assumed would solidify his role in the office.
Speaker:But now there’s a big conflict as both Melissa and Jake can barely stand to work together.”
Speaker:In this story, the mediator is hearing the final stages, but the “and ever since”
Speaker:part is yet to be decided.
Speaker:Can you see the steps, and how leaving any of them out or mixing them up might have made
Speaker:for a more confusing story?
Speaker:Consider the box office hit Avatar, and how it follows the story spine -
Speaker:Once upon a time there was a paraplegic Marine called Jake Sully with a traumatic past, who
Speaker:was just getting by in life.
Speaker:Every day he mourned the tragic death of his brilliant and talented brother.
Speaker:But one day, he gets the opportunity to join a mission to distant moon Pandora.
Speaker:Because of that, he is promised surgery that will allow him to walk again in exchange for
Speaker:gathering info on the species that lives on the planet, the Na’Vi.
Speaker:Because of that, he spends more time with them, eventually developing a real love for
Speaker:their world as well as for the beautiful Neytiri.
Speaker:Because of that love, he is unable to take part in the (soon-to-be-discovered) exploitative
Speaker:nature of the expedition, until finally, a full-blown war breaks out between humans and
Speaker:the Na’Vi.
Speaker:Finally, the battle is won, and Pandora is saved.
Speaker:And ever since then, Jake has lived in peace on Pandora.
Speaker:Naturally, there are many details and elements missing here, but the spine is intact and
Speaker:is partly responsible for a story that is engaging and plays out in a way the audience
Speaker:expects.
Speaker:The story spine applies to any kind of story or narrative, written, spoken or cinematic,
Speaker:big or small.
Speaker:The fundamentals, once in place, can be reworked in literally endless ways.
Speaker:Inside Stories
Speaker:In any conversation, there is a high point.
Speaker:There might be multiple memorable points, but by definition, one part is the best and
Speaker:highest.
Speaker:This can take many different forms.
Speaker:You can share a big laugh.
Speaker:You can both get emotional and cry.
Speaker:You share a strong perspective on an issue that no one else does.
Speaker:You witness something either horrifying or hilarious together.
Speaker:You both struggle not to laugh when you observe something.
Speaker:You finish each other’s sentences.
Speaker:Most of the time, if you do it correctly, your stories become high points because of
Speaker:the emotional impact and pure intrigue you can use them to create.
Speaker:This makes it easy because you are planting the seed of connection for you to harvest
Speaker:later.
Speaker:Coincidentally, calling back to this high point later is what a deconstructed inside
Speaker:joke looks like.
Speaker:Therefore, to easily create an inside joke, all you have to do is refer to the high point
Speaker:later in the conversation.
Speaker:Take note of it and put it in your pocket for use in the near future.
Speaker:Don’t let it go sour like month-old milk that you’re afraid to throw away because
Speaker:of the smell.
Speaker:Assuming that you told a good story or elicited a good story earlier in the conversation,
Speaker:all you need to do is refer to it in the context of your current topic.
Speaker:For example, you told a story about your favorite kind of dog earlier in the conversation.
Speaker:There was a high point about comparing yourself to a wiener dog because your shape makes it
Speaker:unavoidable.
Speaker:Now your current topic of conversation is fashion, personal style and different types
Speaker:of jackets.
Speaker:How do you call back to the wiener dog high point by referring to it in the context of
Speaker:jackets?
Speaker:“Yeah, unfortunately, I can’t wear that type of jacket because I’m mostly similar
Speaker:to the wiener dog, remember?”
Speaker:Bring up the first topic, hopefully the topic of your story, and then use it in the current
Speaker:subject.
Speaker:You are repeating the old topic in a new context, and this tends to be better received, even
Speaker:if it wasn’t funny the first time.
Speaker:And the best part is that you can keep doing this with the same thing to create an even
Speaker:stronger unique bond (inside joke!).
Speaker:Listen for something funny or notable that you would classify as a conversational high
Speaker:point.
Speaker:Keep it in your pocket.
Speaker:Wait like a cheetah in the tall grass of the savannah to see a different context or topic
Speaker:you can repeat it in.
Speaker:And then unleash it.
Speaker:Here’s another example.
Speaker:Prior conversational high point - a story about hating parking lots.
Speaker:Current topic of conversation - the weather.
Speaker:Callback - Yeah, the rain will definitely be welcome when we can’t find parking spots
Speaker:within ten blocks of our apartment.
Speaker:And here’s one more -
Speaker:Prior conversational high point - a story about loving donuts.
Speaker:Current topic of conversation - hating work.
Speaker:Callback - Well what if your office provided free donuts?
Speaker:How many would you need to change your opinion of work?
Speaker:In the same way an orchestra conductor can hit the same high musical motif through different
Speaker:arrangements and songs, you can keep referring to this conversation high point.
Speaker:Voila, you’ve just created an inside joke from thin air.
Speaker:Ask for Stories
Speaker:Most of the focus with stories is usually on telling them—but what about soliciting
Speaker:them from others and allowing them to feel as good as you do when a story lands well?
Speaker:What about stepping aside and giving other people the spotlight (an underrated skill
Speaker:in conversation and life in general)?
Speaker:Well, it’s just a matter of how you ask for other’s stories.
Speaker:There are ways to make people gab for hours, and approaches where people will feel compelled
Speaker:to give a terse one-word answer.
Speaker:For instance, when you watch sports, one of the most illogical parts is the post-game
Speaker:or post-match interview.
Speaker:These athletes are still caught in the throes of adrenaline, out of breath, and occasionally
Speaker:drip sweat onto the reporters.
Speaker:It’s not a situation conducive to good stories, or even answers.
Speaker:Yet when you are watching a broadcaster interview an athlete, does anything odd strike you about
Speaker:the questions they ask?
Speaker:The interviewers are put into an impossible situation and usually walk away with decent
Speaker:soundbites—at the very least, not audio disasters.
Speaker:Their duty is to elicit a coherent answer from someone who is mentally incoherent at
Speaker:the moment.
Speaker:How do they do that?
Speaker:They’ll ask questions like “So tell me about that moment in the second quarter.
Speaker:What did you feel about it and how did the coach turn it around then?”
Speaker:as opposed to “How’d you guys win?” or “How did you turn this match around,
Speaker:come back, and pull out all the stops to grab the victory at the very end?”
Speaker:as opposed to “How was the comeback?”
Speaker:The key?
Speaker:They ask for a story rather than an answer.
Speaker:They phrase their inquiry in a way that can only be answered with a story, in fact.
Speaker:Reporters provide the athletes with detail, context, and boundaries to set them up to
Speaker:talk as much as possible instead of providing a breathless one-word answer.
Speaker:It’s almost as if they provide the athletes with an outline of what they want to hear
Speaker:and how they can proceed.
Speaker:They make it easy for them to tell a story and simply engage.
Speaker:It’s like if someone asks you a question but, in the question, tells you exactly what
Speaker:they want to hear as hints.
Speaker:Sometimes we think we are doing the heavy lifting in a conversation and the other party
Speaker:isn’t giving us much to work with.
Speaker:But that’s an excuse that obscures the fact we aren’t making it easy for them.
Speaker:They might not be giving you much, but you also might be asking them the wrong questions,
Speaker:which is leading them to provide terrible responses.
Speaker:In fact, if you think you are shouldering the burden, you are definitely asking the
Speaker:wrong questions.
Speaker:Conversation can be much more pleasant for everyone involved if you provide fertile ground
Speaker:for people to work in.
Speaker:Don’t set the other person up to fail and be a poor conversationalist; that will only
Speaker:make you invest and care less and cause the conversation to die out.
Speaker:When people ask me low-effort, vague questions, I know they probably aren’t interested in
Speaker:the answer.
Speaker:They’re just filling the time and silence.
Speaker:To create win-win conversations and better circumstances for all, ask for stories the
Speaker:way the sports broadcasters do.
Speaker:Ask questions in a way that makes people want to share.
Speaker:Stories are personal, emotional, and compelling.
Speaker:There is a thought process and narrative that necessarily exists.
Speaker:They are what show your personality and are how you can learn about someone.
Speaker:They reveal people’s emotions and how they think.
Speaker:Last but not least, they show what you care about.
Speaker:Compare this with simply asking for closed-ended answers.
Speaker:These answers are often too boring and routine for people to care.
Speaker:They will still respond to your questions but in a very literal way, and the level of
Speaker:engagement won’t be there.
Speaker:Peppering people with shallow questions puts them in a position to fail conversationally.
Speaker:It’s the difference between asking “What was the best part of your day so far?
Speaker:Tell me how you got that parking space so close!”
Speaker:instead of just “How are you?”
Speaker:When you ask somebody the second question, you’re looking for a quick, uninvolved answer.
Speaker:You’re being lazy and either don’t care about their answer or want them to carry the
Speaker:conversational burden.
Speaker:When you ask somebody one of the first two questions, you’re inviting them to tell
Speaker:a specific story about their day.
Speaker:You are encouraging them to narrate the series of events that made their day great or not.
Speaker:And your query can’t really be covered with a one-word answer.
Speaker:Another example is “What is the most exciting part of your job?
Speaker:How does it feel to make a difference like that?”
Speaker:instead of simply asking them the generic “What do you do?"
Speaker:When you only ask somebody what they do for a living, you know exactly how the rest of
Speaker:the conversation will go - “Oh, I do X.
Speaker:What about you?”
Speaker:A final example is “How did you feel about your weekend?
Speaker:What was the best part?
Speaker:It was so nice outside,” instead of just “How was your weekend?”
Speaker:Prompting others for stories instead of simple answers gives them a chance to speak in such
Speaker:a way that they feel emotionally invested.
Speaker:This increases the sense of meaning they derive from the conversation.
Speaker:It also makes them feel you are genuinely interested in hearing their answer because
Speaker:your question doesn’t sound generic.
Speaker:Consider the following guidelines when asking a question -
Speaker:1.
Speaker:Ask for a story
Speaker:2.
Speaker:Be broad but with specific directions or prompts
Speaker:3.
Speaker:Ask about feelings and emotions
Speaker:4.
Speaker:Give the other person a direction to expand their answer into, and give them multiple
Speaker:prompts, hints, and possibilities
Speaker:5.
Speaker:If all else fails, directly ask “Tell me the story about…”
Speaker:Imagine that you want the other person to inform your curiosity.
Speaker:Other examples include the following -
Speaker:1.
Speaker:“Tell me about the time you…” versus “How was that?”
Speaker:2.
Speaker:“Did you like that…” versus “How was it?”
Speaker:3.
Speaker:“You look focused.
Speaker:What happened in your morning…”
Speaker:versus “How are you?”
Speaker:Let’s think about what happens when you elicit (and provide) personal stories instead
Speaker:of the old, tired automatic replies.
Speaker:You say hello to your coworker on Monday morning and you ask how his weekend was.
Speaker:At this point, you have cataloged what you will say in case he asks you the same.
Speaker:Remember, the person probably doesn’t care about the actual answer (“good” or “okay”),
Speaker:but they would like to hear something interesting.
Speaker:But you never get the chance, because you ask him “How was your weekend?
Speaker:Tell me about the most interesting part—I know you didn’t just watch a movie at home!”
Speaker:He opens up and begins to tell you about his Saturday night when he separately and involuntarily
Speaker:visited a strip joint, a funeral, and a child’s birthday party.
Speaker:That’s a conversation that can take off and get interesting, and you’ve successfully
Speaker:bypassed the unnecessary and boring small talk that plagues so many of us.
Speaker:Most people love talking about themselves.
Speaker:Use this fact to your advantage.
Speaker:Once someone takes your cue and starts sharing a story, make sure you are aware of how you’re
Speaker:responding to that person through your facial expressions, gestures, body language, and
Speaker:other nonverbal signals.
Speaker:Since there is always at least one exciting thing in any story, focus on that high point
Speaker:and don’t be afraid to show that you’re engaged.
Speaker:One quick tip to show that you’re involved and even willing to add to the conversation
Speaker:is something I call pinning the tail on the donkey.
Speaker:There is probably a better name for it, but it will suffice for the time being.
Speaker:The donkey is the story from someone else, while the tail is your addition to it.
Speaker:It allows you to feel like you’re contributing, it makes other people know you’re listening,
Speaker:and it turns into something you’ve created together.
Speaker:In essence, you are taking the impact that someone wants to convey, and you are amplifying
Speaker:it.
Speaker:You are assisting them in their own storytelling—they want to extract a specific reaction from you,
Speaker:and you are going above and beyond with the tail.
Speaker:People will actually love you for it because, when you do this, your mindset becomes focused
Speaker:on assisting people’s stories and letting them have the floor.
Speaker:Here’s an example -
Speaker:Bob’s story - “I went to the bank and tripped and spilled all my cash, making it
Speaker:rain inadvertently.”
Speaker:Tail - “Did you think you were Scrooge McDuck for a second?”
Speaker:When you make a tail, try to hone in on the primary emotion the story was conveying, then
Speaker:add a comment that amplifies it.
Speaker:The story was about how Bob felt rich, and Scrooge McDuck is a duck who swims in pools
Speaker:of gold doubloons, so it adds to the story and doesn’t steal Bob’s thunder.
Speaker:Sabrina’s story - “After I ate lunch, I ran into the president of my company and
Speaker:he said he remembered me because of the great ideas I had at the last meeting!”
Speaker:Tail - “Just like you were winning a beauty pageant!”
Speaker:This story was about how Sabrina felt flattered and hopeful, and so the concept of a beauty
Speaker:pageant amplifies these emotions.
Speaker:Get into the habit of assisting other people’s stories.
Speaker:It’s easy, witty, and extremely appealing because you are helping them out.
Speaker:Takeaways
Speaker:-
Speaker:•Captivating people usually refers to telling a story that leaves them listening like children
Speaker:(in a good way).
Speaker:Storytelling is a big topic that is often made overly complex, but there are many ways
Speaker:of creating this feeling in small, everyday ways.
Speaker:To captivate others is no easy feat, but the material and ability lies within all of us.
Speaker:We just have to know where it is and how to access it.
Speaker:•An easy way to imagine everyday storytelling is that your life is a series of stories—mini-stories,
Speaker:to be exact.
Speaker:Instead of giving one-word answers, get into the habit of framing your answers as a story
Speaker:with a point.
Speaker:It creates more engagement, lets you show your personality, and allows for smoother
Speaker:conversation.
Speaker:The bonus here is that you can prepare these before a conversation.
Speaker:•The 1 -1 -1 method of storytelling is to simplify it as much as possible.
Speaker:The impact of a story won’t necessarily be stronger if it is ten sentences versus
Speaker:two sentences.
Speaker:Therefore, the 1 -1 -1 - method focuses on the discussion and reaction that occurs after
Speaker:a story.
Speaker:A story can be composed solely of (1) one action, (2) one emotion to be evoked, and
Speaker:(3) a one-sentence summary.
Speaker:Don’t get lost rambling, and also make sure your listener feels that they are fully participating
Speaker:in the conversation.
Speaker:•The story spine is more or less the formula for every movie that exists.
Speaker:It’s a simple framework that you can use in your everyday stories and conversations,
Speaker:because it teaches you what emotional beats exist in a story.
Speaker:There is the status quo, the event that kicks things off, the set of consequences for changing
Speaker:the status quo, the climax or resolution, and then what happens after the fact.
Speaker:•Stories can also be the basis for an inside joke.
Speaker:When you think about it, an inside joke is something that comes up multiple times with
Speaker:the same person and evokes a positive emotion.
Speaker:It’s the same topic brought up in a different context.
Speaker:Thus, you just need to call back to a story through a conversation and there’s a good
Speaker:chance it will stick as a “Remember when we talked about…” moment.
Speaker:The more you use it, the more a unique bond is created between only the two of you.
Speaker:•Improving your storytelling ability is important, but what about eliciting stories
Speaker:from others?
Speaker:You can phrase your questions carefully to ask for stories rather than answers from people,
Speaker:which is a simple way to make conversation easier and more enjoyable for everyone involved.
Speaker:There are ways to make people open up to you and want to keep gabbing.
Speaker:Remember the lesson we learned with the 1 -1 -1 method in pinpointing the emotions that
Speaker:people are trying to evoke.
Speaker:To amplify this, you can pin the tail on the donkey and strategically add on to people’s
Speaker:stories.