Paul Comfort:

I'm Paul Comfort.

Paul Comfort:

Welcome to another edition of Transit Unplugged.

Paul Comfort:

On today's episode, we take you to Phoenix, Arizona, where I met with

Paul Comfort:

Scott Smith, the former CEO of the transit system there at Valley Metro.

Paul Comfort:

He served for five and a half years as CEO, and prior to that, he was

Paul Comfort:

the 38th mayor of Mesa, Arizona.

Paul Comfort:

And he was the president of the United States Conference of Mayors.

Paul Comfort:

What a great discussion we had about his career path, how he worked his way into

Paul Comfort:

becoming the CEO of a transit system.

Paul Comfort:

I think you'll find it very interesting.

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We also talk about how he was able to, garner public support for

Paul Comfort:

referendums to support light rail.

Paul Comfort:

On next week's episode, we meet with Jessica Mefford Miller, his successor.

Paul Comfort:

She and I took a ride on those light rail systems and talked about...

Paul Comfort:

Operating it and what the current challenges are and

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the expansion plans coming up.

Paul Comfort:

We kick off today's episode, though, honoring the awful memorial

Paul Comfort:

of the assassination of the United States President John F.

Paul Comfort:

Kennedy 60 years ago this week in Dallas, Texas, where he was killed on November

Paul Comfort:

22nd, the day this episode goes live.

Paul Comfort:

I asked Scott to reflect on that and what his call for public service meant to him

Paul Comfort:

as a young man and through his career on today's episode of Transit Unplugged.

Paul Comfort:

On this awful anniversary of the assassination of John F.

Paul Comfort:

Kennedy 60 years ago, November 22nd, 1963.

Paul Comfort:

Uh, we remember the words, uh, during his inauguration that President

Paul Comfort:

Kennedy kind of was a challenge, Scott, to, I think, all of us, uh, and to

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generations to come, which was ask not what your country can do for you, but

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ask what you can do for your country.

Paul Comfort:

And Scott Smith, you've spent a lot of your career, So you're

Paul Comfort:

serving your country as a mayor, as a president of the U.

Paul Comfort:

S.

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Council of Mayors, and then also as CEO of Valley Metro.

Paul Comfort:

What does that quote mean to you?

Scott Smith:

Well, the quote to me sort of defines what our responsibilities are as

Scott Smith:

Americans, as members of our communities.

Scott Smith:

And to remember why we are where we are, where we are, I obviously remember, I'm

Scott Smith:

old enough to remember the assassination.

Scott Smith:

I think I was in second grade, but more importantly, it was my mother's birthday.

Scott Smith:

Oh, wow.

Scott Smith:

And, uh, my father was a superintendent of schools for many years, over 35 years.

Scott Smith:

And so, uh, being in the public service mode has always been second nature.

Scott Smith:

He was also in the military, part of the greatest generation.

Scott Smith:

And our household was just always talking about our, our, our duty.

Scott Smith:

Duty was a big word.

Scott Smith:

Responsibility, blessings, giving back.

Scott Smith:

And, and I think that, that what President Kennedy said struck a chord because

Scott Smith:

it synthesized in a few short words what, what has been, have been written

Scott Smith:

in books and sermons and everything.

Scott Smith:

It's very simple, straightforward, and, and very Soft yet we have

Scott Smith:

a responsibility in this country because we, we take for granted our

Scott Smith:

many blessings that we enjoy, the many advantages and opportunities,

Scott Smith:

regardless of where you are and what you think, you have more opportunities

Scott Smith:

and having lived outside the U.

Scott Smith:

S.

Scott Smith:

for several years.

Scott Smith:

I can tell you that we are still unique, and that uniqueness came at a

Scott Smith:

price, and it also comes with a lot of responsibility, and every time I hear

Scott Smith:

that, I remember that day, that fateful day, because like I said, it was my

Scott Smith:

mom's birthday, but I also, it reminds me what my parents and what my community

Scott Smith:

has encouraged and taught me all along.

Scott Smith:

And that is we have a responsibility to serve.

Scott Smith:

What they didn't say is that, as President Kenney said, if you give to

Scott Smith:

your country, the return is multiple.

Scott Smith:

You don't get a one for one return.

Scott Smith:

I've experienced in my time in public service that whenever I

Scott Smith:

give that, the rewards I receive, and they're not financial rewards,

Scott Smith:

the rewards I receive from working with my community, fellow community

Scott Smith:

members, others, is just incredible.

Scott Smith:

And so I always take...

Scott Smith:

I always loved that comment.

Scott Smith:

I've, I've, with the whole generation of people that was changed by that

Scott Smith:

comment, but it also confirmed to me what, what I was already being taught.

Scott Smith:

And that's why it's meant so much to me.

Paul Comfort:

And just briefly, for a young person today contemplating

Paul Comfort:

a career in public service, what would you say to them?

Scott Smith:

I would say just do it.

Scott Smith:

there are things that are hard to explain that, that come to

Scott Smith:

you from serving the public.

Scott Smith:

There are opportunities you get that you will not get anywhere else.

Scott Smith:

In business, in, in the private sector, uh, there are rewards that you will

Scott Smith:

not glean anywhere else but public service, uh, and, and I would, I would

Scott Smith:

seriously, I tell people seriously consider, uh, a career, a path, whatever

Scott Smith:

it is to, to serve your community, serve your, your, your, your, your country,

Scott Smith:

because, number one, I, I do believe in duty, but number two, it's worth it.

Scott Smith:

It's worth it in ways that you'll, you'll never learn until you actually do it.

Scott Smith:

And then you'll say, wow,

Paul Comfort:

that's great.

Paul Comfort:

Well, thank you for your service, Scott.

Scott Smith:

Thank you, Paul.

Paul Comfort:

Excited to be here with Scott Smith in Phoenix, your hometown.

Paul Comfort:

Uh, and, uh, thanks for being on the podcast.

Paul Comfort:

Well, thanks for having me Paul.

Paul Comfort:

Yeah.

Paul Comfort:

So Scott and I are old pals from when we were both CEOs of transit systems, me

Paul Comfort:

and Baltimore, he here in Phoenix, but Scott, you've got an amazing background

Paul Comfort:

that I just want to start off with, you were the 38th mayor of Mesa, Arizona,

Paul Comfort:

between 2008 and 2014, and then you resigned to run for the governor?

Paul Comfort:

Of Arizona.

Scott Smith:

Crazy goodness.

Paul Comfort:

That was exciting, man.

Paul Comfort:

In 2013 and 14 when you were President of the United States Conference of Mayors,

Paul Comfort:

dude, you're the man and then, uh, you were president of Great Western Homes

Paul Comfort:

and K Name Homes and you served as CEO of Valley Metro for five and a half years,

Paul Comfort:

which is a feed in itself these days.

Paul Comfort:

Uh, and when

Scott Smith:

you retire, I have a hard time keeping a job anywhere,

Scott Smith:

. Paul Comfort: And then you retired at the end of 2022 and we're actually.

Scott Smith:

Uh, while we're here, we're going to be talking to Jessica Medford Miller,

Scott Smith:

your, uh, successor, who's great, uh, and she's going to show us a lot

Scott Smith:

of the stuff that you built and what she's been doing since she got here.

Scott Smith:

So yeah, it is.

Scott Smith:

Uh, I don't really even know where to start.

Scott Smith:

I tell you where I want to start.

Scott Smith:

Mesa.

Scott Smith:

Tell us about Mesa and, and how you got involved and how you became a mayor there.

Scott Smith:

Mesa is actually the 34th or 35th largest city in the country now.

Scott Smith:

Really?

Scott Smith:

Like how many people?

Scott Smith:

About 520, 000 people now.

Scott Smith:

Wow.

Scott Smith:

It's actually bigger population wise than St.

Scott Smith:

Louis, Miami, Minneapolis, even Atlanta.

Scott Smith:

The cities, yeah.

Scott Smith:

I didn't know that.

Scott Smith:

But it lives in the shadow of the fifth largest city.

Paul Comfort:

Yeah.

Paul Comfort:

Oh, Phoenix.

Paul Comfort:

Phoenix, yeah.

Paul Comfort:

Because it's very close, right?

Scott Smith:

It's very close.

Scott Smith:

Yeah.

Scott Smith:

We right next door each other.

Scott Smith:

Uh, but it's, it's a big city by any measure and I am, uh, I, I lived

Scott Smith:

in Mesa since I was 11 years old.

Scott Smith:

My father was superintendent of schools there, so I was very involved in the

Scott Smith:

community, watched it grow, owned a business there, uh, and so I got

Scott Smith:

involved in the community and, uh, after I got out of the construction

Scott Smith:

business and home building business.

Scott Smith:

I was really looking for a way to be involved, and I decided

Scott Smith:

to get into politics, uh, in my fifties and run for mayor.

Scott Smith:

And I won!

Scott Smith:

And, uh, it actually was the six years I spent as mayor were just

Scott Smith:

amazing . It's, it's, I believe the best political job there is.

Scott Smith:

Because you actually are on the ground for getting things done.

Scott Smith:

Yeah.

Scott Smith:

It's non partisan here in Arizona.

Scott Smith:

And so you, you deal with issues more than you deal with politics.

Scott Smith:

Right.

Scott Smith:

So it's non partisan.

Paul Comfort:

You don't want it as a

Scott Smith:

Republican or Democrat.

Scott Smith:

Oh, that's interesting.

Scott Smith:

Yeah.

Scott Smith:

A citizen.

Scott Smith:

Right.

Scott Smith:

And I really, really.

Paul Comfort:

That's probably the way it should be, man.

Scott Smith:

Cause yeah, I, you know, I, I like it because.

Scott Smith:

It's funny, you go to the, you mentioned the U.

Scott Smith:

S.

Scott Smith:

Conference of Mayors, and we would get into these group, these discussions

Scott Smith:

with a large group of mayors, and a lot of times, you couldn't tell who was an

Scott Smith:

R and who was a D, because we talked about issues, and sooner or later, the

Scott Smith:

ideology, the philosophy came out, but you really discussed how to get things done.

Scott Smith:

That's right.

Scott Smith:

Local politics is where the rubber hits the road, man.

Scott Smith:

You can't hide.

Scott Smith:

You know, as, as famous mayor of New York, uh, Fiorello LaGuardia said, Oh yeah.

Scott Smith:

There is no difference between a Republican pothole

Scott Smith:

and a Democratic pothole.

Scott Smith:

Ha ha, I love that.

Scott Smith:

And you find that out.

Scott Smith:

Yeah.

Scott Smith:

And so I really enjoyed that because I'm a doer

Scott Smith:

. And that's actually how I got involved in transit.

Scott Smith:

Okay.

Scott Smith:

Because while I was mayor, we planned and started construction on the extension of

Scott Smith:

light rail through our downtown into Mesa.

Scott Smith:

It was around the edge of the city, we took it through and I was ... With my

Scott Smith:

development background, I couldn't help myself to get deeply involved in the

Paul Comfort:

planning and

Scott Smith:

even reviewing engineering and things like that of the light

Scott Smith:

rail and really got the bug.

Scott Smith:

So when, uh, after I left being Mayor and ran for Governor and they were

Scott Smith:

looking for a CEO, a guy at Metro, they asked me to be the interim.

Scott Smith:

Uh, for three to six months, and that three to six month gig

Scott Smith:

turned into a six year gig . Wow.

Paul Comfort:

And I really enjoyed that too.

Paul Comfort:

Now I've heard that Phoenix is the fastest growing place like in the

Paul Comfort:

country and has been for a little bit.

Paul Comfort:

Is that right?

Scott Smith:

Maricopa County, which is, this is unique because Phoenix,

Scott Smith:

the Phoenix metro area is one county.

Scott Smith:

It's one of the largest counties in the country.

Scott Smith:

Okay.

Paul Comfort:

Uh, and does that include your?

Scott Smith:

Includes Mesa.

Scott Smith:

Mesa, okay.

Scott Smith:

There's about 5 million people in, in Maricopa County.

Scott Smith:

Okay.

Scott Smith:

About 1.

Scott Smith:

7 million, 1.

Scott Smith:

8 million in Phoenix, 500, 000.

Scott Smith:

And we have very interesting makeup regionally because we

Scott Smith:

have a lot of what are called boomers that have grown so fast.

Scott Smith:

We have several cities that are over 200, 000, 250, 000.

Scott Smith:

That in any other state would be, yeah, massive.

Scott Smith:

Yeah.

Scott Smith:

Yeah.

Scott Smith:

The town of Gilbert, the town of Gilbert, which borders, it's

Scott Smith:

a town, it's 260, 000 people.

Scott Smith:

That's

Paul Comfort:

probably the biggest town in the country.

Paul Comfort:

Yeah.

Paul Comfort:

Yeah.

Paul Comfort:

Yeah.

Scott Smith:

And so it's, it's, it's created this, our growth has created

Scott Smith:

a lot of challenges, but boy, if you want to come from anywhere and

Scott Smith:

we have people from everywhere and anywhere, everybody wants to come here.

Scott Smith:

It's warm.

Scott Smith:

Everyone wants to come here, even though it's hotter than, you know, in the summer.

Scott Smith:

But it's a place where traditions are five years old in many cases, and anybody

Scott Smith:

can do anything and be anything because of the newness of the population, and

Scott Smith:

it's a great place for opportunity.

Scott Smith:

And, uh, and it's, it was a great place to grow up too.

Scott Smith:

Because of my time as, as mayor, Uh, I was invited to go back to Harvard for a

Scott Smith:

semester on a fellowship, which I really enjoyed, uh, to talk about city, uh,

Scott Smith:

in the, in the, in the Kennedy School of Government, to talk about municipal

Scott Smith:

leadership and things like that, and as I was literally driving back across country

Scott Smith:

from Cambridge, I get a call from one of the board members, my fellow mayors

Scott Smith:

was on the board of Valley Metro, and they had had some challenges and issues

Scott Smith:

here with leadership, and they called and said, listen, um, Our CEO just left.

Scott Smith:

You said

Paul Comfort:

you're not governor, maybe.

Paul Comfort:

I'm not

Scott Smith:

governor.

Scott Smith:

We know you're coming.

Scott Smith:

We don't know what you're coming back to.

Scott Smith:

Our guess is you're absolutely unemployed.

Scott Smith:

Okay?

Scott Smith:

And I'm literally driving across Maryland at the time.

Scott Smith:

Is that right?

Scott Smith:

Yeah.

Scott Smith:

I'm headed south, going across Maryland, getting this call.

Scott Smith:

And they said, would you be interested in being the CEO of Valley Metro?

Scott Smith:

Until we can hire a new one, and I immediately said, no, I had no

Scott Smith:

interest in running a transit agency.

Scott Smith:

And my friend who had flown out from Phoenix to drive back with me, because my

Scott Smith:

wife had gone back early, reached across the car and hit me and says, don't say no!

Scott Smith:

Hey, let me sleep on it, I'm coming back tomorrow.

Scott Smith:

And uh, then I said, why would I be the interim CEO of Mountain Metro?

Scott Smith:

And he said, it'll be good for your resume.

Scott Smith:

I said, Dave, I'm 60 years old.

Scott Smith:

I don't need to build a resume.

Scott Smith:

Come on, I'll just do it.

Scott Smith:

It'll be fun.

Scott Smith:

You can do it, you get you settled back in, and then you

Scott Smith:

can go on and do whatever.

Paul Comfort:

Okay, whatever.

Paul Comfort:

So that was your interim plan that lasted almost six years.

Scott Smith:

And the board tried to hire a CEO, didn't find anyone

Scott Smith:

that really connected with them.

Scott Smith:

Oh, you had all the background, man.

Scott Smith:

Well, and, and we, and we had two or three very large projects.

Paul Comfort:

Yeah, we'll

Scott Smith:

talk about those in just a second.

Scott Smith:

Yeah, we're getting ready to go before the FTAs are funding.

Scott Smith:

And I just sort of settled in and.

Scott Smith:

I went on a series of, of, uh, interim, then six one year contracts.

Scott Smith:

The idea being that at some time, yeah, I never put pictures of

Scott Smith:

my family in any of my office.

Scott Smith:

I literally thought that every year,

Paul Comfort:

well, I guess I'll

Scott Smith:

stay around, I guess I'll stay around another year.

Scott Smith:

And we just go on and we just kind of decided to keep going.

Scott Smith:

And finally one year I said, okay, the projects are funded.

Scott Smith:

I'm gonna retire.

Scott Smith:

And that's sort of how it went.

Scott Smith:

Wow.

Scott Smith:

And it was, uh, really exhilarating.

Scott Smith:

I, I'm glad that my friend, uh, reached across.

Scott Smith:

Yeah.

Scott Smith:

And punched me because I, I, I learned, I got involved in the transit

Scott Smith:

industry and learned to love it.

Scott Smith:

I learned to love the fraternity, the friendships.

Scott Smith:

Yeah.

Scott Smith:

Amazing people, uh, that I, uh, that I, I got to know and work with

Scott Smith:

and I just thoroughly enjoyed it.

Scott Smith:

Yeah.

Scott Smith:

You know what

Paul Comfort:

I like about our industry is just what you said.

Paul Comfort:

Thank you.

Paul Comfort:

Um, nobody's competing against each other.

Paul Comfort:

You know, we're all trying to help each other.

Paul Comfort:

Like in

Scott Smith:

Baltimore, yeah, yeah, that's right.

Scott Smith:

Yeah.

Paul Comfort:

But I want to learn from you, you know, if I'm running a system,

Paul Comfort:

what's some good things you're doing.

Paul Comfort:

So let's talk about that for a minute, because I think you did some amazing

Paul Comfort:

things during your time there that we can learn from in this industry.

Paul Comfort:

And one of them was, uh, uh, and my good friend, Valerie Nielsen told me about

Paul Comfort:

this, uh, is, um, tell us about these two

Scott Smith:

referendums you did.

Scott Smith:

Well, one of the big projects we were working on was a five and a

Scott Smith:

half mile extension of light rail, due south from downtown Phoenix.

Scott Smith:

Five and a half miles?

Scott Smith:

Five and a half miles.

Scott Smith:

Dude, that's a long way.

Scott Smith:

Just a, really a straight shot down Central Avenue.

Scott Smith:

Okay.

Scott Smith:

From downtown Phoenix down through South Phoenix.

Scott Smith:

Now South Phoenix, historically, uh, has, has been, uh, has been majority minority,

Scott Smith:

mostly Hispanic and African American.

Scott Smith:

Uh, it's, and it's struggled for a lot of years.

Scott Smith:

There's a lack of investment.

Scott Smith:

So.

Scott Smith:

People in the community felt this would be a great investment to take this

Scott Smith:

right down the middle of Central Avenue.

Scott Smith:

Central Avenue was a boulevard, meeting in the middle, two lanes both sides.

Scott Smith:

You're gonna run it down

Paul Comfort:

the middle?

Paul Comfort:

Run

Scott Smith:

it down the middle.

Scott Smith:

Okay.

Scott Smith:

Uh, and, uh, and thought it would be very, very good.

Scott Smith:

And then, um, some of the, some of the typical objections to light rail came up.

Scott Smith:

You know, the, the, the destructive nature of construction.

Scott Smith:

It's, it's tough.

Scott Smith:

Yeah.

Scott Smith:

Light rail construction is tough.

Scott Smith:

Yeah.

Scott Smith:

And, and a lot of concerns, especially the small businesses along the

Scott Smith:

route, a lot of the places who felt it would be displacing, uh, uh,

Scott Smith:

communities of interest, they were afraid of, uh, gentrification, all

Scott Smith:

the things that have normally come up when you do a project like this.

Scott Smith:

And one of the big things was, and this is interesting, because the road, as

Scott Smith:

I mentioned, was four lanes, with a median down the middle, and it had a

Scott Smith:

lot of businesses that were close to the road, literally up to the sidewalk,

Scott Smith:

and in order to widen that, there would have been over 80 businesses that

Scott Smith:

would have had to have gone down, and a lot of these were old businesses.

Scott Smith:

Family, small businesses, and so the leadership, uh, before I got there,

Scott Smith:

decided that, no, we don't, that would be too disruptive to the community, and

Scott Smith:

in order to maintain those businesses and those buildings, they decided to widen as

Scott Smith:

much as they could, but not to touch the buildings, which meant that for most of

Scott Smith:

the route, they would go down to a very wide two lanes, two lanes, bike lane,

Scott Smith:

parking, but they didn't have enough room for four lanes along the entire route.

Scott Smith:

Okay.

Scott Smith:

So, of course, that got the ire and the attention of a lot of people who

Scott Smith:

said, wait a second, you're going to go from four lanes to two lanes?

Scott Smith:

Yeah.

Scott Smith:

That's going to destroy us.

Scott Smith:

Yes.

Scott Smith:

And studies showed that it wouldn't do that, that there were disagreements,

Scott Smith:

and finally a group of people were so upset that they formed a

Scott Smith:

group, four lanes or no trains.

Scott Smith:

In other words, you either give us four lanes or don't do light rail.

Scott Smith:

Yeah, that's interesting.

Scott Smith:

Four lanes, no trains.

Scott Smith:

And they got, and they joined with some conservative groups who don't like

Paul Comfort:

rail transit.

Paul Comfort:

Spending money on transit, right, yeah.

Paul Comfort:

And so it was

Scott Smith:

a very interesting mix.

Scott Smith:

Mostly liberal democrat, but, uh, uh, but residents of that community who felt they

Scott Smith:

would be disproportionately affected.

Scott Smith:

And conservative groups who wanted to take an aim at, at rail transit and

Scott Smith:

funding especially of rail transit.

Scott Smith:

Okay.

Scott Smith:

Got together and collected enough signatures to put a,

Scott Smith:

uh, an issue on the ballot.

Scott Smith:

And the interesting thing is, is that Phoenix has an existing transit

Scott Smith:

tax, or transportation tax, and a good portion of that was being

Scott Smith:

used to build the light rail.

Scott Smith:

So what the opponents did was, for the first time in U.

Scott Smith:

S.

Scott Smith:

history, they had an up or down on, on rail.

Scott Smith:

And it wasn't, it wasn't just to delay this project, it was, we're going to put

Scott Smith:

into, into, um, uh, ordinance that the city of Phoenix could not spend one penny

Scott Smith:

on any rail project anywhere in the city.

Scott Smith:

And we're going to take that money, and we're going to redirect it

Scott Smith:

to fix potholes in the streets.

Scott Smith:

I mean, that's a pretty, that's a pretty compelling argument.

Scott Smith:

I mean, you've got one line, and we had a couple of other lines inside the

Scott Smith:

city, which nearby or outside the city.

Scott Smith:

But if you're not building rail in Phoenix, it doesn't make any sense.

Scott Smith:

It doesn't connect.

Scott Smith:

So this would have killed the expansion of the light rail program in Metro Phoenix.

Scott Smith:

Because Phoenix is literally in the center of the city, of the metro area.

Scott Smith:

Uh, and it went to a vote, and an amazing thing happened.

Scott Smith:

See, you would expect people who live 10 miles away to not care about

Scott Smith:

light rail, not in their community.

Scott Smith:

Wait, you're going to take that money?

Scott Smith:

You're going to fix the street in front of my house?

Scott Smith:

And we were very, very afraid.

Scott Smith:

We ran a campaign, though, to talk about the history of light rail.

Scott Smith:

Light rail is fairly new, only opened in 2008.

Scott Smith:

Okay.

Scott Smith:

In metro Phoenix, so relatively new.

Scott Smith:

And what we found was that people have not only accepted light rail,

Scott Smith:

but they, they love light rail.

Scott Smith:

Uh, it went to a vote, everyone's afraid, uh, uh, that it literally should pass.

Scott Smith:

it was defeated in all but two precincts in the entire city.

Scott Smith:

Their effort to stop it was defeated.

Scott Smith:

The effort to stop it was, and it was defeated 65 35, it wasn't even close.

Scott Smith:

Wow.

Scott Smith:

In solid Republican districts, in solid Democratic districts, it didn't matter.

Scott Smith:

It, the only thing that was different was the margin of victory.

Scott Smith:

Only two precincts, uh, did it not pass, and those were two that were

Scott Smith:

in southeast right along Latter day.

Scott Smith:

Okay, yeah, yeah.

Scott Smith:

A lot of the activists were.

Scott Smith:

Right.

Scott Smith:

And even then, it was like 50.

Scott Smith:

1 to 49.

Scott Smith:

Really?

Scott Smith:

So...

Scott Smith:

So what was the secret, do you think?

Scott Smith:

I think telling the story and just talking openly and honestly.

Scott Smith:

We said, listen, we get it.

Scott Smith:

We know that, that, that businesses will be harmed by construction, but

Scott Smith:

this is a generational investment.

Scott Smith:

This is not for the next five years.

Scott Smith:

It literally is for the next five, six generations.

Scott Smith:

And when you make those kinds of investments to get something

Scott Smith:

better, yes, there is pain.

Scott Smith:

We're not going to deny that.

Scott Smith:

We're doing the very best we can with programs, with assistance

Scott Smith:

to help those businesses.

Scott Smith:

And we look and see how this investment in transit, and especially in light

Scott Smith:

rail, has changed our community.

Scott Smith:

People can see that.

Scott Smith:

When they can touch it and feel it, uh, then, then they're making their

Scott Smith:

judgment based on their own experience.

Scott Smith:

And we didn't try to change their mind.

Scott Smith:

We just tried to confirm that this investment we've made, this hundreds

Scott Smith:

of millions of dollars that we have put in locally, in addition to the

Scott Smith:

federal money, has been worth it.

Scott Smith:

And, uh, and we talked openly about, about the problems that we always have.

Scott Smith:

Nothing's perfect.

Scott Smith:

Right.

Scott Smith:

We didn't deny the challenges and the issues.

Scott Smith:

But we just talked about that it's an investment that's worth making and

Scott Smith:

that in the long run will continue to benefit our city, and the voters

Scott Smith:

agreed And what's happened since then?

Scott Smith:

Uh, the construction continues.

Scott Smith:

Uh, that line is going to be, uh, this was in 2019.

Scott Smith:

Oh.

Scott Smith:

Early in the, uh.

Scott Smith:

Okay.

Scott Smith:

It was before construction actually really started.

Scott Smith:

So, they're in the final, they'll be in the final stages, it'll be finished

Scott Smith:

at the end of this year, and testing will open up in early, early 2025.

Paul Comfort:

And, uh, tell us, there's some other stuff

Paul Comfort:

going on with Light Rail, right?

Paul Comfort:

You had a Gilbert Road extension to Mesa, and Accessibility Hence Rail

Paul Comfort:

Station at 50th and Washington, and you got 530 million in a federal grant?

Paul Comfort:

The

Scott Smith:

reason why I stuck around for six years is that we had four

Scott Smith:

major, five major projects going on.

Scott Smith:

Okay.

Scott Smith:

And, you know, as with my development background and, uh, for transit,

Scott Smith:

I was a kid in a candy store.

Scott Smith:

It was very difficult to remember during that time, I won't say which

Scott Smith:

administration was there, but the, well, the Trump administration

Scott Smith:

was trying to defund all rail.

Scott Smith:

And this is when we were going up for our full funding grant agreement.

Scott Smith:

This was during this time of real challenge.

Scott Smith:

And working really hard with, uh, the FTA and with others and with our delegations.

Scott Smith:

We got those through, but we did, uh, we, we, we, uh, had three, uh, light

Scott Smith:

rail projects in the project, a major, really, uh, nice, uh, um, rail station,

Scott Smith:

which was designed in conjunction with Ability360, which, uh, handles, uh,

Scott Smith:

disabled, and it's, it's probably the most ADA compliant on steroids almost of

Scott Smith:

any rail station in the entire country.

Scott Smith:

They helped design the platform, the accessibility, everything.

Scott Smith:

And it's right next to a 360, uh, facility.

Scott Smith:

And then we did the, uh, streetcar.

Scott Smith:

A modern streetcar in Tempe.

Scott Smith:

And designed and built that.

Scott Smith:

And I was able to be right in the middle of that.

Scott Smith:

So I, I really enjoyed that.

Scott Smith:

What

Paul Comfort:

a, what a great story.

Paul Comfort:

Alright, so, uh, last question or two is about the future.

Paul Comfort:

So you've had an amazing career.

Paul Comfort:

What is going on right now?

Paul Comfort:

So we're, this is, you know, the end of 2023.

Paul Comfort:

Uh, transit systems across the country are still struggling to

Paul Comfort:

rebound from their ridership losses.

Paul Comfort:

Give us some wisdom or perspective.

Scott Smith:

I do have perspective.

Scott Smith:

Okay, give us perspective.

Scott Smith:

Yeah, I have a whole lot of wisdom.

Scott Smith:

I think transit, especially rail transit is, is at a real crossroads.

Scott Smith:

And I was talking about this before I left and before the pandemic and

Scott Smith:

everything, because it's a double whammy.

Scott Smith:

First of all, uh, we still haven't, we still don't know where

Scott Smith:

transit is headed, uh, in the new workforce in the near future.

Scott Smith:

I don't know whether Or to what level transit will recover because

Scott Smith:

lifestyles have changed so much, uh, and the workplace has changed so much.

Scott Smith:

And I've talked to friends who run companies and they're talking about

Scott Smith:

how absolutely difficult it is to get back to a five day work week.

Scott Smith:

And some of them, they say, we have a three day work week and we don't

Scott Smith:

enforce it because we can't, uh, you know, you look, you hear stuff

Scott Smith:

like that and you wonder what.

Scott Smith:

That bodes for transit.

Scott Smith:

The real thing, though, that I think was a threat even before the pandemic was the

Scott Smith:

spiraling costs to build transit systems.

Scott Smith:

Uh, and I said this at one time at an APTA conference.

Scott Smith:

I said, I'm really worried that we are pricing ourselves out of business.

Scott Smith:

It didn't go over very well.

Scott Smith:

I had two or three people come up and say, how can you be so negative?

Scott Smith:

I think it's true.

Scott Smith:

When you look at what it costs for us to build a mile of, especially rail, BRT.

Scott Smith:

Um, when you combine, that was a, that is a problem by itself.

Scott Smith:

When you combine that with the uncertainty of transit in the future and even a

Scott Smith:

lesser transit ridership, I think there's problems that people in the industry are

Scott Smith:

not talking openly and honestly about.

Scott Smith:

I think the cost of, of, of developing projects.

Scott Smith:

is, is maybe the bigger problem.

Paul Comfort:

And you've got a great background in that because you

Paul Comfort:

spent a career in building things.

Scott Smith:

Yeah, and I know that there's ways to do things.

Scott Smith:

I think we over Why don't we make you czar

Paul Comfort:

of building transit a little more cheaply in America?

Paul Comfort:

Well,

Scott Smith:

when I look at Paris and look what they, what they spent

Scott Smith:

and when they expanded, I can't remember if this is right or not.

Scott Smith:

They expanded their underground.

Scott Smith:

I think they built like 10, 15 miles and it costs less than the two

Scott Smith:

miles to expand the subway itself.

Scott Smith:

Yeah, yeah, yeah.

Scott Smith:

And now, now France is not exactly a labor.

Scott Smith:

Right, right, yes.

Scott Smith:

Uh, you know, they, they have much more stricter, but

Scott Smith:

they did it less than we did.

Scott Smith:

I think, I think we have to really look at how we're engineering projects.

Scott Smith:

I mean, if, if there was a nuclear explosion in Phoenix, I want to be

Scott Smith:

standing on one of our platforms.

Scott Smith:

It's that strong.

Scott Smith:

Because those things are engineered so well, overengineered you might

Scott Smith:

say, uh, you know the thing that, for example, on our south central

Scott Smith:

extension, we spent almost a half a billion dollars moving utilities.

Scott Smith:

I will guarantee you that that's not sustainable.

Scott Smith:

We've got to figure out a way.

Scott Smith:

I'm

Paul Comfort:

nominating you, Nuria, are you listening?

Paul Comfort:

We've

Scott Smith:

got to have a way to allow.

Scott Smith:

Things, uh, tracks to be built on top of things and make it work.

Scott Smith:

That's what they do in other places, because the costs are

Scott Smith:

gonna, are just gonna push up.

Scott Smith:

And that's, that's where I think is one of our biggest challenges.

Scott Smith:

And, and nobody's really talking honestly about that, openly.

Scott Smith:

Yeah.

Scott Smith:

Maybe honestly, but openly about that.

Paul Comfort:

That's great, very good.

Paul Comfort:

Well, thank you for sharing with us.

Paul Comfort:

Yeah, some of the, uh, background and history and some lessons we can learn.

Paul Comfort:

And, uh, I hope you stay involved.

Paul Comfort:

You've got a lot of wisdom and experience that you can give.

Scott Smith:

I hope, I hope I'm allowed to stay involved and I get invited to stay.

Scott Smith:

Because I, as you can tell, I have a lot of strong feelings.

Scott Smith:

Some of them are completely full of it.

Scott Smith:

Some of them, though, I think are sort of on the, on the, on the, on the spot.

Scott Smith:

Yes.

Scott Smith:

I think so too.

Scott Smith:

Thanks to you so much for allowing me

Scott Smith:

to talk to you.

Paul Comfort:

Absolutely.

Paul Comfort:

Thanks again, brother.

Tris Hussey:

Hi, this is Tris Hussey, editor of Transit Unplugged.

Tris Hussey:

And I was, I've been listening to Scott's story about this landslide

Tris Hussey:

victory or loss on the LRT ballot measure because I think this might

Tris Hussey:

be the only time a ballot measure failing is actually good for transit.

Tris Hussey:

So I thought I'd take a moment to ask a regular contributor,

Tris Hussey:

Elea Carey, what she thought.

Tris Hussey:

And it worked!

Tris Hussey:

And what other transit agencies could learn from this?

Tris Hussey:

Hey Elea!

Tris Hussey:

How's it going?

Elea Carey:

Hey, Tris.

Elea Carey:

Yeah, this is kind of a mystery wrapped in a riddle with a very happy ending.

Tris Hussey:

is!

Tris Hussey:

So, one of the things, you can hear it in his voice, when Scott is talking about

Tris Hussey:

the ballot measure, when it was early on, and he was surprised by the amount

Tris Hussey:

of community support he already had.

Tris Hussey:

That areas he didn't think would be interested at all, were like, no,

Tris Hussey:

no, no, no, no, no, we want LRT.

Tris Hussey:

So what do you think?

Tris Hussey:

How do they do that?

Tris Hussey:

What does it take to build that kind of community support when you need it

Tris Hussey:

? Elea Carey: I'm making a guess that Valley Metro has some really good

Tris Hussey:

connections in the community and really good communications with the

Tris Hussey:

community, really good relationships.

Tris Hussey:

How do you build those kind of good relationships in the community?

Tris Hussey:

I think it's, um, being there, very present, being on the street,

Tris Hussey:

uh, starts with management, riding your vehicles and engaging with the

Tris Hussey:

public and goes to the more formal kinds of engagement, like community

Tris Hussey:

engagement, where we sit down and.

Tris Hussey:

Talk to the people in the community and have real listening sessions where

Tris Hussey:

we're not showing up and saying, hey, this is what we plan to do in your

Tris Hussey:

community where you're really willing to show up and, um, say, we want to

Tris Hussey:

hear what you want to have happen.

Tris Hussey:

And I suspect that in this instance, um, that that kind of behavior had

Tris Hussey:

been going on for quite a while.

Tris Hussey:

We'll

Tris Hussey:

right.

Tris Hussey:

Yeah, it doesn't happen overnight, but let's dig into tactics.

Tris Hussey:

Your agency, you're facing this kind of ballot measure, either something you want

Tris Hussey:

to win or something you want to defeat.

Tris Hussey:

What are the top three things you would tell an agency to start doing?

Elea Carey:

start early and anticipate that this is going to be a really long

Elea Carey:

process, uh, whether you're building trust or rebuilding trust, whether you

Elea Carey:

have a good relationship already or not.

Elea Carey:

So understand that you need to go out into the community.

Elea Carey:

You need to really listen, really show up and hear what they have to say.

Elea Carey:

And I think reflecting what the community has to say back through

Elea Carey:

your communications and consistently communicating, this is what we're hearing.

Elea Carey:

Did we get that right?

Elea Carey:

And all of the communications associated with the early parts of

Elea Carey:

the cycle of getting buy in need to be really broadly disseminated, and

Elea Carey:

of course, in multiple languages.

Elea Carey:

You have a mandate to communicate in this way, but it'll also serve

Elea Carey:

you the best in the long run.

Tris Hussey:

Okay, now here's something where You and I have been talking and you

Tris Hussey:

don't agree with what I'm going to ask, and I want, I'm dying for your opinion.

Tris Hussey:

So Scott talks at the end, wrapping that ballot measure discussion up, that

Tris Hussey:

he told people the unvarnished truth.

Tris Hussey:

Yep, there are businesses who are going to be affected.

Tris Hussey:

Yes, construction is going to take a while and it's going to be inconvenient.

Tris Hussey:

He gave, he gave them the good and the bad.

Tris Hussey:

I'm not sure if I were him and he was like, and we were in the Before the

Tris Hussey:

ballot measure failed, I would really be that open, but you disagree with me.

Tris Hussey:

Why?

Elea Carey:

Yeah, I think that's where the trust is built, is being open

Elea Carey:

that way, and being really willing to show up, show up without an agenda.

Elea Carey:

Show up and say, and you know, that takes a lot of courage to do that,

Elea Carey:

especially when you have big plans and you're thinking generations in

Elea Carey:

advance, but show up and be willing to listen to what people have to say,

Elea Carey:

and be willing to change your plans along the way, based on what you hear.

Elea Carey:

And I think when people sense that, they start to build a lot more trust.

Elea Carey:

And when that trust is there, people can say, okay, I'm starting to get it.

Elea Carey:

It's not a five year plan.

Elea Carey:

It's a five generation plan.

Elea Carey:

I understand.

Elea Carey:

I I'm willing to put my trust in you for five generations, that this

Elea Carey:

is going to serve the betterment of the community in the long run.

Tris Hussey:

Oh, that's great.

Tris Hussey:

You wrapped it up really well.

Tris Hussey:

Elea, as always, thank you for being a regular contributor to Transit Unplugged.

Tris Hussey:

Elea Carey, you can find her on LinkedIn.

Tris Hussey:

Her name is spelled E L E A C A R E Y.

Elea Carey:

Thanks, Tris.

Tris Hussey:

Hi, this is Tris Hussey, editor of Transit unplugged.

Tris Hussey:

Thank you for listening to this week's episode and a special thanks to our guest

Tris Hussey:

Scott Smith, former CEO of Valley Metro.

Tris Hussey:

Now coming up next week on the show we're sticking with Valley

Tris Hussey:

Metro and Paul is talking with the current CEO, Jessica Mefford Miller.

Tris Hussey:

I'm gonna find out where the LRT is now and what the plans for the future are.

Tris Hussey:

If you're really getting into valley Metro and interested in Phoenix, Arizona.

Tris Hussey:

Well, we have a treat for you coming up in January, 2020 for Phoenix and Valley.

Tris Hussey:

Metro are the features of transit unplugged TV.

Tris Hussey:

So watch for that on YouTube.

Tris Hussey:

While you're listening to the show.

Tris Hussey:

Can I ask you a favor?

Tris Hussey:

Please take a moment.

Tris Hussey:

And rate and review Transit Unplugged wherever you listen to podcasts.

Tris Hussey:

Rating and reviewing the show.

Tris Hussey:

It helps other people find Transit Unplugged and become part of our

Tris Hussey:

transit enthusiast community.

Tris Hussey:

If you have a question comment, or would like to be a guest on the show, feel free

Tris Hussey:

to email us@infoattransitunplugged.com.

Tris Hussey:

Transit Unplugged is brought to you by Modaxo so.

Tris Hussey:

At Modaxo so we're passionate about moving the world's people.

Tris Hussey:

And it Transit Unplugged.

Tris Hussey:

We're passionate about telling those stories.

Tris Hussey:

So until next week, ride safe.

Tris Hussey:

And ride happy.