Katie:

there's not really a good way to practice other than doing it.

Katie:

You have to just accept the fact that things might go wrong, and probably

Katie:

will, and figure out the best way to deal with them that's authentic to yourself,

Katie:

I feel like that mix of personality make it easier actually for Video and

Katie:

podcasting and doing these kinds of interviews because I like having these

Katie:

no one cares what I look like or what I sound like they care about

Katie:

what I'm saying the content that I'm creating the, the hopefully the help

Katie:

that I'm offering someone else, the Vulnerability I'm giving, the story

Katie:

that I'm giving, that matters way more than, than all of the things that

Katie:

are going on in the back of my head

Ian:

Hello, we're back with another season of the confident live marketing show.

Ian:

My name's Ian Anderson Gray.

Ian:

And in this season, we're going to be talking about or looking

Ian:

at communication and confidence.

Ian:

How can you become more confident and communicate more effectively in

Ian:

front of the camera or in front of the microphone, whatever you're creating.

Ian:

So I'm very excited because I've got.

Ian:

My great friend, Katie Fawkes returning onto the show.

Ian:

We're going to ask her questions on this topic.

Ian:

Last time it was all about studio setups.

Ian:

So just a reminder, Katie Fawkes is the director of marketing at Ecamm, where

Ian:

she gets to work alongside some of the most amazing live streamers, podcasters.

Ian:

And content creators out there helping them reach their goals and grow their

Ian:

business to video and live streaming.

Ian:

In addition to heading up Ecamm's marketing team, Katie is also the co

Ian:

host of the video podcast, The Flow.

Ian:

Welcome back, Katie.

Ian:

It's great to have you back.

Katie:

That's great to be here.

Katie:

Super fun.

Ian:

Yeah it's exciting stuff.

Ian:

Cause we, last time we were talking, we were getting all

Ian:

geeky last week and, or last time.

Ian:

Now we're going, I want to dive into your creation journey.

Ian:

And so what have you what in terms of video content and podcast content

Ian:

in particular what's your journey?

Ian:

Because before that you were more into writing, I think, am I right?

Katie:

Yeah.

Katie:

Yeah.

Katie:

I've been on a journey for the last, I guess at this point for four plus years.

Katie:

So prior to joining the Ecamm team, I started I have an English literature

Katie:

degree and I started my career in the copywriting side of things.

Katie:

So certainly in the marketing side, but.

Katie:

writing blog posts, writing copy, and then moving into social media, but

Katie:

always behind the scenes and always, definitely not on camera hidden

Katie:

behind, behind a brand or a company.

Katie:

So it was definitely an interesting experience joining the e cam

Katie:

team where, you know, immediately from the get, it was going to be.

Katie:

You had to be on video.

Katie:

You had to be live streaming.

Katie:

You had to understand how the tool worked and the challenges

Katie:

that our customers were facing.

Katie:

So I had to just force myself to go live, which was incredibly

Katie:

scary and took me a little bit of time to get comfortable with.

Katie:

But the more I did it, the more I found that it was actually a really

Katie:

fun space and gave me a lot of.

Katie:

Freedom.

Katie:

And these days I feel like it's actually way easier for me to live

Katie:

stream than it is to record a video still really bad at recording a video.

Katie:

Cause my perfectionist tendencies take over and I get that pause button or

Katie:

that stop button and I blew it all out.

Katie:

And I don't like it.

Katie:

I don't like recording videos.

Ian:

We're, perfectionists, aren't we?

Ian:

I have a Recovering Perfectionist t shirt, which I should

Katie:

I know I need it.

Ian:

It's funny, isn't it?

Ian:

Because that is a similar story to me.

Ian:

I jokingly say that I could have been called the reluctant live video guy.

Ian:

And and yeah, I had to jump in the deep end like you did, but you did.

Ian:

So can you maybe tell us a little bit how you were feeling at the time?

Ian:

So this is a time when you were Perhaps, was it, were you struggling

Ian:

with confidence in front of the camera?

Ian:

Or was it more the perfectionist side of things, what were the emotions

Ian:

going through your brain at the time when you first got in front of the

Ian:

camera, when you knew you had to do it and you didn't particularly want to?

Katie:

That's a great question.

Katie:

It was probably a little bit of both.

Katie:

It wasn't necessarily confidence in speaking.

Katie:

I, I come from a theater background.

Katie:

I'm used to presenting and, talking with people.

Katie:

That part wasn't scary.

Katie:

What was scary was all the tech and, and, I was the face

Katie:

of Ecamm, at least in my mind.

Katie:

It was, trying to make sure that I was making the tool and the

Katie:

company look as great as they are.

Katie:

And so I was really afraid that I was going to screw it up or something

Katie:

was going to happen, or someone was going to ask me a question on the

Katie:

software that I couldn't answer.

Katie:

I was going to struggle to find something.

Katie:

It was all of those kinds of fears that kept popping up in my head.

Katie:

And, what happens if I.

Katie:

My video quality doesn't look as good as the guests that I'm

Katie:

bringing on, or, what if the stream goes down and everything fails?

Katie:

It's all the fears that everyone has as they're thinking through

Katie:

getting started in video.

Katie:

You don't want to look dumb.

Katie:

I didn't want to look like I didn't know what I was doing, and there's

Katie:

not really a good way to practice.

Katie:

other than doing it.

Katie:

You have to just accept the fact that things might go wrong, and probably

Katie:

will, and figure out the best way to deal with them that's authentic to

Katie:

yourself, and doesn't make you feel, I guess you always feel a little bit

Katie:

nervous, but doesn't make you feel dumb, in the bigger picture of things.

Ian:

That's interesting, so there's a couple of things that I, it

Ian:

sounds like to me that it wasn't so much, so for some people, we're

Ian:

just having a conversation now, and there happens to be a camera there.

Ian:

But sometimes that camera, that inanimate object, can just do people's heads in.

Ian:

It just, their brain goes to mush.

Ian:

It sounds like that wasn't quite so much of an issue for you.

Ian:

More that, it was more the tech side.

Ian:

It wasn't the fact that you were being recorded as such.

Katie:

Yeah, which is actually, it's actually interesting that you say that,

Katie:

because I, thinking it through, it's definitely the camera and the fear of

Katie:

the camera when I'm recording a video.

Katie:

And I think part of it is my perspective on it.

Katie:

So with a live video, it has always felt to me that because you have

Katie:

live viewers and you're in the moment, there, there is a sort of a

Katie:

forgiveness there that it doesn't.

Katie:

You might trip over your words.

Katie:

You might say you might, all of these things might happen and it may not be

Katie:

perfect and that's okay to the viewer.

Katie:

But in my mind what's not okay, especially as someone that represents and works for

Katie:

a live streaming and video production tool company is not understanding how

Katie:

the software works or not being able to answer a bunch of those tech questions.

Katie:

Whereas If I was recording a video, and when I'm recording videos, there's an

Katie:

expectation that a recorded video is really well produced, and a lot of what

Katie:

makes it, watchable and what people really want to see is something that's really

Katie:

high quality, answers their questions, you do need to be really put together,

Katie:

and so in that case, I feel like it's less forgiving and I need to say the

Katie:

exact right thing and because I can pause it and stop it, I I'm panicking

Katie:

at the, at what the camera is capturing.

Katie:

Do I look good?

Katie:

Do I sound my best?

Katie:

Am I saying the right thing?

Katie:

Was that the best way to say it?

Katie:

Oh, I need to stop that.

Katie:

I want to re record it.

Katie:

It gives me permission to be more of a perfectionist than live video does.

Ian:

Yeah, no, definitely.

Ian:

And I've being a recovering perfectionist myself.

Ian:

I found that live video in a sense was partly my savior.

Ian:

It was that almost like the perfect antidote to perfectionism.

Katie:

It really is.

Ian:

Yeah.

Ian:

Now you said that so you said you wanted to say you wanted to make sure

Ian:

you would saying the right thing and particularly being the face of he

Ian:

can, there was a huge responsibility.

Ian:

That was it all that I mean, it sounds like it was mainly that but for a lot of

Ian:

people it can't there can be an element of imposter syndrome and i've spoken to

Ian:

a lot of people here who they just they have this doubt that They don't they know

Ian:

deep down that they do know the answers to these things But they're but this

Ian:

doubt can sometimes particularly when it comes to getting on camera And other

Ian:

people knowing that other people are watching and potentially judging you that

Ian:

this imposter syndrome can come up with.

Ian:

Was that an issue for you?

Ian:

Or have you spoken to people who this is a big problem with

Katie:

Yeah, both.

Katie:

It was definitely an issue for me.

Katie:

I was very aware from starting at Ecamm that I knew the marketing side of things,

Katie:

but I didn't know anything about video.

Katie:

Nothing.

Katie:

Like I, I had taken photography classes back in the day, but I had never, recorded

Katie:

video even on the, from my, Personal, my personal content creation journey,

Katie:

I definitely always was in the more, blogging, writing photos side of things.

Katie:

So 100 percent felt like an imposter.

Katie:

I knew that our customers were going to know way more about

Katie:

this than I was going to.

Katie:

And so there was definitely going to be time as I was Getting up and running and

Katie:

forcing myself to use the software more and forcing myself to Livestream and to

Katie:

record video more that I wasn't going to know everything and so it was either

Katie:

Embrace that and you know do my best to at least sound You know, as authoritative

Katie:

as I can or leverage and learn, from people who are incredible at it and just

Katie:

accept that or, or fumble publicly, fail publicly as I, as I was getting up and

Katie:

running and so it, yeah I think, and I think imposter syndrome, it continues

Katie:

to be something that I deal with often.

Katie:

I, I work with Doc Rock who knows literally everything about video.

Katie:

So I'm always the kind of foil.

Katie:

And I have dealt with that by accepting the fact that I know

Katie:

more and will always know more than someone who's just joining, right?

Katie:

So there's always going to be someone watching or the potential for someone

Katie:

to watch who's brand new to all of this.

Katie:

And they probably would rather, they appreciate hearing My journey or my

Katie:

story or me ask questions that they are afraid to ask or, see me fail

Katie:

at something and figure out how to make it better next time than for me

Katie:

to act as though I know everything.

Katie:

So I've held on to that all the way through and I'm so thankful to all

Katie:

the kind of customers and Ecamm fam and friends and colleagues who have

Katie:

sat in the chat and said Oh, that was really helpful or Oh, I didn't know

Katie:

that or it confirms everything and.

Katie:

Gives me that confidence to keep going.

Ian:

Yeah, and I think the more Of an expert you are on a particular

Ian:

subject, the more likely you are going to forget what it's like

Ian:

for beginners to starting off.

Ian:

So we need people across all those different areas.

Ian:

And yeah, it's been amazing to see you and you grow in your

Ian:

confidence and over the years I've known you, so what have been what.

Ian:

Has there been like a pivotal moment or has it been lots of little steps

Ian:

along the way that's helped you grow your confidence and also your, the

Ian:

fact that I assume you would agree that you are much more confident?

Ian:

Yeah.

Ian:

Yeah.

Ian:

effective in your communication in front of the camera as well.

Ian:

How would you say that?

Ian:

How was your journey?

Ian:

What has been the journey?

Ian:

Has it been like lots of little bits or a few pivotal moments?

Katie:

A little bit of both.

Katie:

So I would say a lot of little bits at the beginning.

Katie:

So I started by doing a live show called meet the pros, where we brought on some of

Katie:

our like expert customers and interviewed them about, how they're creating and

Katie:

their content creation journey and how they use E cam and forcing myself to

Katie:

do that was certainly the kind of the.

Katie:

jumpstart into getting into this space.

Katie:

And then, learning along the way and watching what everyone else was doing

Katie:

and picking up tips just by being around, around our customers and around video

Katie:

creators and seeing what's possible and really diving into the tool.

Katie:

So those were all little steps.

Katie:

A year and a half ago, we as a team made the decision that, we

Katie:

were seeing more and more people.

Katie:

really getting into and adding video to their podcast.

Katie:

So this was a new audience opportunity for us.

Katie:

And so we made the decision as a team.

Katie:

We're like if we really want to understand this audience better, we

Katie:

need to also have a video podcast of our own and need to go through what

Katie:

those steps are to really understand how the software works for that.

Katie:

Does he can work well for video podcasting?

Katie:

What are some of the challenges that we're going to face?

Katie:

So I think that was a pretty pivotal moment for me.

Katie:

And my journey into this space was really doing all of the steps

Katie:

myself and having doc as my kind of partner in that helped me figure out.

Katie:

how to do it.

Katie:

And the, the more that I did it, the more that I had people like you, Ian,

Katie:

who, asked me to come onto their shows and I would talk more about it and I

Katie:

would see how they set up their shows.

Katie:

And so I really immersed myself fully in the podcasting space and that

Katie:

helped give me a ton of confidence.

Katie:

And then I ended up starting my own.

Katie:

video podcast about a year ago as a result of it, which has been, again,

Katie:

just a great experience and a lot of fun in being able to play around

Katie:

with some of the cool technology out there and and reach an audience and

Katie:

just have fun in the video space.

Katie:

Yeah.

Ian:

had fun.

Ian:

You didn't stop because I'm sure there were moments maybe when

Ian:

you thought, Oh, just give up.

Ian:

It's not working.

Ian:

You also surrounded yourself People, you're cheerleaders, people who were

Ian:

going to support you and help you.

Ian:

And also you just went on and did it, you went on other people's shows.

Ian:

You could have said no and been too scared to do it, but you kept

Ian:

on doing it, which is amazing.

Ian:

So have you got a disaster story that you can share with us that a

Ian:

mistake that you made on camera?

Ian:

That was a learning, so I want, it sounds like a negative question, but I want,

Ian:

what was your learning moment from that?

Ian:

Because a lot of people, they make a mistake and then they

Ian:

just want to give up and live, just lie down in a darkened room.

Katie:

So I've had a lot of them, but the one that always stands out, and I

Katie:

went back and found the video clip so I could share it back, back again recently.

Katie:

But I had one of our customers, Kevin Colby, who's an incredible creator.

Katie:

He's he's got like a photography and videography background.

Katie:

And I was doing this series called Live, Live Happens?

Katie:

I can't remember the exact name of it.

Katie:

Something like that.

Katie:

And so I had him on as like an expert, and we were talking about these things,

Katie:

and we were chatting back and forth and I had two epic fails in the same stream,

Katie:

so it was like hugely embarrassing.

Katie:

The first was that he was getting all set up.

Katie:

He was running the stream.

Katie:

And so he was like, okay, I'm just gonna, I'm going to do my intro.

Katie:

You're going to be behind the scenes, in the green room.

Katie:

And then I'll bring you on.

Katie:

And I was like, great.

Katie:

I'm like, I'm going to run and get, get a glass of water and get my

Katie:

computer cable so that my computer doesn't run out of battery while

Katie:

we're in the middle of streaming.

Katie:

But I didn't tell him that because he had already gotten started.

Katie:

And I was like, Oh, I have more than enough time.

Katie:

So I ran out of the room.

Katie:

to get my stuff.

Katie:

And as I was coming back into the room, I could hear him

Katie:

saying, Katie, are you there?

Katie:

And on screen life was just my chair sitting and he was laughing his head off.

Katie:

And I had to run back in and because I always use.

Katie:

Earphones because I need to be able to control my audio and avoid any feedback.

Katie:

It took me like in my, shaking with panic moments to try to put my earphone back in.

Katie:

So that was hugely embarrassing.

Katie:

And then I got through that and we laughed it off and it was probably

Katie:

about five minutes before the end of the stream and my camera

Katie:

battery died because at the time.

Katie:

I was running my Nikon DSLR camera connected by USB into my computer

Katie:

and didn't even think that, hey, like maybe this battery isn't going to make

Katie:

it all the way through the stream.

Katie:

I didn't have a dummy battery at the time.

Katie:

And so it froze like with like my face all awkward and horrible.

Ian:

the worst pose

Katie:

And I didn't even, I was just so horrified.

Katie:

I was, I think in the background, I was just like, turn it off, please.

Katie:

It was bad.

Katie:

It was really bad.

Katie:

So I I learned a lot in those moments.

Katie:

I learned like how important it is to communicate really clearly.

Katie:

Like I should have just said to him, Hey, don't start the show or type

Katie:

something into the chat and let him know that I was running downstairs.

Katie:

And obviously just really double checking everything in advance, right?

Katie:

Like I should have had water and my cables and a dummy battery ready to go.

Katie:

Now I do.

Katie:

I have everything like nearby and ready often backups of cables in case something

Katie:

happens and it still might happen.

Katie:

Like it's still, I think that camera freezing situation happened a couple

Katie:

of times to me over the years.

Katie:

But now I know that if it does that, I can switch immediately

Katie:

to a different camera, right?

Katie:

I can switch my built in camera if I need to, or, often I have

Katie:

multiple cameras to choose from.

Katie:

So I no longer like in this moment of just turn it off.

Katie:

Please just turn it off.

Katie:

Can, I have a backup plan and and I know what to do when those kinds of things

Katie:

happen, but you have to go through them in order to know what to do.

Ian:

you do.

Ian:

And part of it is if it happens again, you're probably not going to be as

Ian:

flustered, but also it's in one sense.

Ian:

I I don't enjoy it at the time, but I do like when things go wrong.

Ian:

Cause it's another thing that I can mark on my checklist that I can

Ian:

make sure it doesn't happen again.

Ian:

Although, yeah.

Ian:

So want to move on to another topic, which is to do with personality.

Ian:

We're all different and.

Ian:

We all have different personalities and we, sometimes we put ourselves in boxes.

Ian:

So I'm in danger of putting you in a box here, Katie,

Katie:

Put me in a box.

Katie:

That's

Ian:

So would you describe yourself on, on the scale of like shy on one side and

Ian:

bold on the other, and there's another scale of introverted and extroverted,

Ian:

how would you describe yourself there?

Ian:

And the reason I'm asking you this is because lot of people say, Oh,

Ian:

I could never do that because I'm this, I have a particular personality.

Ian:

And then the follow up question from that is how does this affect

Ian:

the way you turn up on camera?

Ian:

It's.

Katie:

That's a great question.

Katie:

I am the opposite of shy, but I am fairly introverted.

Katie:

So I'm which I feel like it's taken me a long time to figure out exactly

Katie:

where I fall on some of those scales, because I am the person

Katie:

that going to a Party or an event.

Katie:

That's my nightmare.

Katie:

Like I would rather be with one one person having a really great conversation

Katie:

or like a group of close friends than being like in a large group of any kind.

Katie:

Like large groups just suck the energy out of me and I need time

Katie:

to recover on the other side of it.

Katie:

But I'm I am chatty and friendly and probably talk way too

Katie:

much and I'm not shy per se.

Katie:

So it's interesting because I feel like that mix of personality or that

Katie:

those couple of boxes that I'm in, make it easier actually for Video

Katie:

and podcasting and doing these kinds of interviews because I like having

Katie:

these kinds of conversations and, I don't feel as though there are a ton

Katie:

of people in the room, even though in many cases, there's a ton of people

Katie:

watching, but I don't see all of them.

Katie:

I only see the camera.

Katie:

And for me, it's you and I are having this conversation and

Katie:

that is really energizing for me.

Katie:

So yeah, I think it actually works out pretty well, but I probably

Katie:

wouldn't have thought that when I was just getting started because

Katie:

it would have seemed scary.

Ian:

It's interesting.

Ian:

And I think some people think that if you're introverted you will also be

Ian:

shy as well, but I actually met what I would call like bold introverts.

Ian:

There's actually quite a few.

Katie:

a good one.

Katie:

I'm a bold

Ian:

and, and I think, knowing you Katie you do, when I meet you

Ian:

in person, you're, you seem very confident and happy in your own skin.

Ian:

And I think that probably helps you get in front of the camera.

Ian:

Whereas some people.

Ian:

And I have to admit, I was a bit like this I didn't like the sound of my own

Ian:

voice, didn't like the way I looked, I also was comparing myself with a lot of

Ian:

people, sometimes those elements can come into it and they are, they're killers.

Ian:

So we, so if you can just be comfortable and confident, and it

Ian:

can be in a quiet way, if you may be more introverted, then that's cool.

Ian:

But I

Katie:

that, that side of it and I can't remember if it was Diana Gladney or if

Katie:

it was Luria Patruzzi, both incredible creators, but one of them had told

Katie:

me when I was just getting started.

Katie:

That when it comes to whether or not I want to wear makeup or the fact,

Katie:

I don't like the gap in between my teeth or how my voice sounds.

Katie:

I have those things.

Katie:

I feel those things often.

Katie:

But in the end, what they said was it has nothing to do with you.

Katie:

You have value that you need to be able to bring to an audience and

Katie:

someone on the other side needs to hear what it is you're saying.

Katie:

And if you can constantly think of that as you're putting yourself out there that

Katie:

it's not about me doesn't no one cares what I look like or what I sound like they

Katie:

care about what I'm saying the content that I'm creating the, the hopefully the

Katie:

help that I'm offering someone else, the Vulnerability I'm giving, the story that

Katie:

I'm giving, that matters way more than, than all of the things that are going on

Katie:

in the back of my head about, oh I don't like my sweater today or my my background

Katie:

isn't the way that I want it to be.

Katie:

All these different things that we all think and we all feel it's, you

Katie:

got to just keep telling yourself it's about your viewers and about

Katie:

your listeners and about your audience way more than it ever is about you.

Ian:

Yeah, it so is.

Ian:

And it's not easy to do that.

Ian:

And some people find that easier than others, but it's changing that,

Ian:

that soundtrack in your head because those negative voices can sometimes

Ian:

rise up and stop you from creating your own, your best stuff, really.

Ian:

You've you've answered my last question, really, which was, I've

Ian:

got written down here, encouragement.

Ian:

For an advice for listeners, aiming to improve their confidence

Ian:

and communication skills.

Ian:

And I think you've answered that really well.

Ian:

I think that's such an important thing that we all need to take to heart, really.

Ian:

So thank you, Katie, so much for coming back on the show.

Ian:

It's been great to have you.

Ian:

How so for people who didn't listen to the last one, obviously

Ian:

go back and listen to it.

Ian:

But tell us how people can find can follow you and tell us a little

Ian:

bit about what you're working on

Katie:

Yeah, absolutely.

Katie:

So I am on all of Ecamm's channels, so E C A M, you can find us on all

Katie:

the different social platforms.

Katie:

We have a Facebook group that you can hang out with us in and certainly I'm live or

Katie:

recording videos on YouTube on a fairly regular basis, so you can find me there.

Katie:

On the personal side, I do my own video podcast every Thursday night at 9 p.

Katie:

m.

Katie:

Eastern.

Katie:

We live stream our recording process.

Katie:

So if you want to hang out and listen to us review movies from the

Katie:

nineties, you're welcome to do that.

Katie:

It's called the VHS club podcast, and you can find us at the VHS club pod.

Katie:

com.

Ian:

Awesome.

Ian:

Definitely get in touch with Katie.

Ian:

Follow all her stuff because she is awesome.

Ian:

Thank you so much, Katie.

Ian:

It's been great to have you back on.

Ian:

We are out of time for this episode.

Ian:

I do hope you're enjoying it.

Ian:

Do get in touch.

Ian:

Let me know how you're getting on with listening to this and do spread the word.

Ian:

It would be great for you to do that.

Ian:

But until next time, I encourage you to level up your impact,

Ian:

authority and profits through the power of confident live video.

Ian:

See you soon.