1 00:00:00,390 --> 00:00:04,260 Paul: If I got into your system, if I knew your username and your password 2 00:00:04,260 --> 00:00:09,250 for your account system or your CRM or anything that's pivotal in your business 3 00:00:10,479 --> 00:00:15,983 and just stayed quiet, how long could I sit in there until you make it work? 4 00:00:15,983 --> 00:00:16,134 Okay. 5 00:00:16,715 --> 00:00:17,685 a purchase. 6 00:00:18,215 --> 00:00:19,265 You make a sale. 7 00:00:19,885 --> 00:00:24,134 You make a something that means your bank account is of a very 8 00:00:24,134 --> 00:00:25,475 high and interesting level. 9 00:00:26,225 --> 00:00:31,114 How much money would I need to steal from you to wipe out your cash 10 00:00:31,115 --> 00:00:33,424 flow and bring down your business? 11 00:00:34,725 --> 00:00:40,665 Now I've seen massive companies lose everything by having 20 grand stolen. 12 00:00:42,425 --> 00:00:47,275 I've seen family run businesses that have been going for 150 years get wiped 13 00:00:47,275 --> 00:00:48,905 out because they couldn't make payroll. 14 00:00:50,175 --> 00:00:55,865 And the stupid part is if those companies had just used decent password managers 15 00:00:56,225 --> 00:00:59,944 and multi factor authentication, they would have stopped those hacks. 16 00:01:03,074 --> 00:01:05,194 Becca: I'm Becca Pountney, wedding business marketing expert, 17 00:01:05,444 --> 00:01:08,264 speaker and blogger, and you're listening to the Wedding Pros 18 00:01:08,264 --> 00:01:09,095 Who Are Ready To Grow podcast. 19 00:01:10,630 --> 00:01:13,960 I'm here to share with you actionable tips, strategies and real life 20 00:01:13,960 --> 00:01:17,009 examples to help you take your wedding business to the next level. 21 00:01:17,560 --> 00:01:21,310 If you are an ambitious wedding business owner that wants to take your passion 22 00:01:21,330 --> 00:01:24,689 and use it to build a profitable, sustainable business, doing what you 23 00:01:24,689 --> 00:01:26,289 love, then you're in the right place. 24 00:01:26,719 --> 00:01:28,130 Let's get going with today's episode. 25 00:01:30,340 --> 00:01:34,090 It's August and I hope the sun is shining wherever you're listening to this. 26 00:01:34,429 --> 00:01:37,179 This summer, I'm bringing you a special series on the podcast where 27 00:01:37,179 --> 00:01:40,290 I'm bringing out some of the amazing training inside of my members lounge. 28 00:01:40,330 --> 00:01:42,850 I'm putting it on the podcast for you to listen to. 29 00:01:43,149 --> 00:01:46,039 We're going through the archives and finding some of the best sessions 30 00:01:46,040 --> 00:01:47,779 to help move your business forward. 31 00:01:48,099 --> 00:01:51,260 Now, today we're taking something from the get organized section. 32 00:01:51,470 --> 00:01:54,860 Of the wedding pro success ladder, which you can find inside the members lounge. 33 00:01:55,240 --> 00:01:57,429 Now the get organized section includes all sorts of things 34 00:01:57,429 --> 00:01:59,160 from finance to pension advice. 35 00:01:59,360 --> 00:02:02,309 And today we're going to be talking all about how to protect your business 36 00:02:02,320 --> 00:02:04,800 online with a fabulous Paul Newton. 37 00:02:05,119 --> 00:02:08,620 Now, Paul does do some magic tricks in this session, and if you have. 38 00:02:08,899 --> 00:02:10,339 Only got access via the podcast. 39 00:02:10,339 --> 00:02:12,470 You're not gonna be able to see those tricks, but if you are a member of 40 00:02:12,480 --> 00:02:14,860 the Wedding Pro Members Lounge, go and watch the video because you can 41 00:02:14,860 --> 00:02:18,990 see the tricks live as well as the Q& As for all of these sessions as well. 42 00:02:19,440 --> 00:02:22,869 Now, not only is today's session from the Get Organized, it's also from the 43 00:02:22,879 --> 00:02:24,890 Grow section of the Success Ladder. 44 00:02:25,130 --> 00:02:27,839 The Grow section is particularly for businesses who are earning 45 00:02:27,839 --> 00:02:30,399 between 10, 000 and 25, 000 per year. 46 00:02:30,630 --> 00:02:33,700 Although protecting your business online, quite honestly, this session is 47 00:02:33,700 --> 00:02:35,579 important for every single one of you. 48 00:02:35,780 --> 00:02:36,980 So enjoy today's session. 49 00:02:37,119 --> 00:02:37,760 with Paul. 50 00:02:37,929 --> 00:02:40,519 It was recorded in December 2022. 51 00:02:40,799 --> 00:02:43,719 And like I said, there's a little bit of magic along the way as well. 52 00:02:45,959 --> 00:02:48,589 Now this morning, as I said, we're going to be talking all 53 00:02:48,589 --> 00:02:50,089 about protecting ourselves online. 54 00:02:50,299 --> 00:02:55,019 This is incredibly important as more and more of our businesses are going online. 55 00:02:55,239 --> 00:02:57,429 It's becoming more important than ever that we protect 56 00:02:57,429 --> 00:02:58,480 ourselves from the hackers. 57 00:02:58,679 --> 00:03:03,759 Even last week, I sat down at a breakfast on the retreat and I spoke to two 58 00:03:03,759 --> 00:03:07,669 people who had both lost their Instagram accounts in the last couple of weeks. 59 00:03:07,859 --> 00:03:09,434 And It's just horrible, right? 60 00:03:09,434 --> 00:03:13,064 That feeling when you've lost something that you've worked so hard for is awful. 61 00:03:13,244 --> 00:03:15,154 And so that is what this is all about today. 62 00:03:15,174 --> 00:03:17,614 We're going to be talking about making sure we're protecting ourselves, 63 00:03:17,614 --> 00:03:20,104 protecting our businesses on line. 64 00:03:20,244 --> 00:03:23,854 So be lovely to this morning's guest because he is a good 65 00:03:23,854 --> 00:03:25,654 friend of me and the group. 66 00:03:25,744 --> 00:03:29,295 He's on the podcast with Jesse, and I know how much love there 67 00:03:29,295 --> 00:03:31,295 is for Jesse here in the group. 68 00:03:31,295 --> 00:03:33,784 Some of you have listened to me being interviewed on their podcast. 69 00:03:34,045 --> 00:03:36,184 Some of you have listened to the podcast because Jesse 70 00:03:36,184 --> 00:03:37,694 shared it in the group as well. 71 00:03:37,704 --> 00:03:41,545 So this morning, my fabulous guest, Paul, will appear on the screen. 72 00:03:42,824 --> 00:03:43,684 Morning! 73 00:03:44,575 --> 00:03:46,154 Good morning, Paul. 74 00:03:46,154 --> 00:03:50,245 Why don't you start by just telling people who you are, where you are, what you do. 75 00:03:51,484 --> 00:03:54,625 Paul: Where I am, I'm in the bedroom number two of our house 76 00:03:54,654 --> 00:03:56,214 that has turned into my office. 77 00:03:56,414 --> 00:03:57,794 I'm, I'm Paul Newton. 78 00:03:57,844 --> 00:04:02,414 I'm a magician and a mind reader, but I specialize in stealing pin 79 00:04:02,414 --> 00:04:05,814 numbers, passwords, usernames, your mother's maiden name. 80 00:04:06,014 --> 00:04:07,824 You know, all the boring stuff like that. 81 00:04:08,144 --> 00:04:12,294 I use mind reading techniques to steal your personal information. 82 00:04:12,814 --> 00:04:14,949 Nmind reading techniques to stealof reasons. 83 00:04:14,949 --> 00:04:16,489 Number one, I find it quite funny. 84 00:04:16,889 --> 00:04:20,309 Number two, if I can do this while I'm warning people I'm going to 85 00:04:20,309 --> 00:04:23,579 do it, imagine what the scammers are doing behind your back. 86 00:04:23,939 --> 00:04:27,859 That's what mental theft is all about and that's what I help people with these days. 87 00:04:29,079 --> 00:04:29,709 Becca: Amazing. 88 00:04:29,739 --> 00:04:32,489 Well, I might get off the camera quick before you start reading my 89 00:04:32,489 --> 00:04:33,889 mind and reading all of my passwords. 90 00:04:34,949 --> 00:04:37,089 Paul: Becca, you've already been on podcasts with me, mate. 91 00:04:37,119 --> 00:04:38,119 It's too late for you. 92 00:04:38,769 --> 00:04:39,379 Becca: It's too late. 93 00:04:39,379 --> 00:04:41,709 You know all of my, you know, all of my passwords and you're 94 00:04:41,709 --> 00:04:42,919 in all of my online banking. 95 00:04:42,959 --> 00:04:43,469 Excellent. 96 00:04:43,689 --> 00:04:45,449 Well, be nice to Paul this morning. 97 00:04:45,449 --> 00:04:46,449 He's going to be sharing with you. 98 00:04:46,479 --> 00:04:47,889 Do keep chatting in the comments. 99 00:04:47,909 --> 00:04:49,579 Let him know how, what you're thinking. 100 00:04:49,579 --> 00:04:50,599 I'm sure he'll get interacting. 101 00:04:50,599 --> 00:04:54,319 And if you've got specific questions you want answering, do pop them in the chat. 102 00:04:54,339 --> 00:04:57,779 And as always, I'll be back towards the end of the call this morning 103 00:04:57,789 --> 00:05:01,059 to take any questions and make sure I get some answers for you. 104 00:05:01,059 --> 00:05:02,409 So Paul, I'm going to hand over to you. 105 00:05:03,469 --> 00:05:04,009 Paul: Awesome. 106 00:05:04,019 --> 00:05:05,369 Thank you very much, Becca. 107 00:05:05,399 --> 00:05:08,539 First of all, can I just say, Massive thank you to Becca for 108 00:05:08,539 --> 00:05:09,989 letting me do this today, okay? 109 00:05:10,249 --> 00:05:13,969 I know when you open up your own community of people that you actually care about 110 00:05:14,189 --> 00:05:17,419 and give somebody else free reign to talk for a bit, it's a bit scary. 111 00:05:17,649 --> 00:05:20,809 So the fact that she's lit some idiot that does this for a 112 00:05:20,809 --> 00:05:22,479 living, come on to her channel. 113 00:05:22,519 --> 00:05:23,899 Thank you so much, Becca. 114 00:05:23,909 --> 00:05:25,089 Really do appreciate it. 115 00:05:25,539 --> 00:05:28,359 And yes, I'm a good friend with Jesse. 116 00:05:28,369 --> 00:05:30,289 Jesse, who's known in this group as well. 117 00:05:30,529 --> 00:05:32,999 I think it's partially his fault that I'm even allowed here. 118 00:05:33,574 --> 00:05:35,374 Cause he introduced me and Becca to each other. 119 00:05:35,544 --> 00:05:38,324 So if this goes completely wrong, you can blame Jesse for that one. 120 00:05:38,734 --> 00:05:42,714 Now, as I just said, while Becca was here, I'm, my name's Paul Newton. 121 00:05:42,754 --> 00:05:45,944 The company is Mental Theft and I steal stuff for a living. 122 00:05:46,804 --> 00:05:48,764 I do this around the world. 123 00:05:48,764 --> 00:05:49,754 I do it online. 124 00:05:49,754 --> 00:05:50,904 I do it in person. 125 00:05:50,964 --> 00:05:54,384 I do talks all over the place because what I'm really worried about is 126 00:05:54,384 --> 00:05:57,474 the amount of businesses there are that do not protect themselves. 127 00:05:57,954 --> 00:06:00,134 Now I'm going to scare you today. 128 00:06:00,134 --> 00:06:03,304 I'm going to do a couple of things that are funny and just stupid. 129 00:06:03,624 --> 00:06:07,344 But mostly here's the big, big lessons for today. 130 00:06:07,464 --> 00:06:07,854 Okay? 131 00:06:08,414 --> 00:06:12,394 If you are not using a password manager in your personal life and 132 00:06:12,394 --> 00:06:16,504 in your business, I can attack you and I will probably get through. 133 00:06:17,194 --> 00:06:19,944 If you are not using two factor or multi factor authentication, 134 00:06:21,014 --> 00:06:22,864 I can break most of your systems. 135 00:06:23,194 --> 00:06:28,124 Okay, please, if the only thing you get out of this talk today is go 136 00:06:28,124 --> 00:06:31,474 and use a password manager, go and use multi factor authentication, 137 00:06:31,774 --> 00:06:33,454 then I've done my job, okay? 138 00:06:33,654 --> 00:06:34,834 It won't cost you a penny. 139 00:06:34,854 --> 00:06:36,534 You can go and get that stuff for free. 140 00:06:36,784 --> 00:06:40,234 You can get better ones for a charge of like three pounds a month. 141 00:06:40,934 --> 00:06:43,684 If you don't know where to look for them, ask me. 142 00:06:43,684 --> 00:06:46,064 If I scare you too much, ask Jesse. 143 00:06:46,494 --> 00:06:47,424 We don't mind. 144 00:06:47,434 --> 00:06:50,754 We will give this information to you, and that's the biggest thing. 145 00:06:51,344 --> 00:06:52,004 So there you go. 146 00:06:52,074 --> 00:06:52,544 That's it. 147 00:06:52,604 --> 00:06:53,494 You can go now. 148 00:06:53,674 --> 00:06:55,554 That's, that's the sensible bit done. 149 00:06:56,254 --> 00:07:00,184 But how about I tell you why mental theft came about, okay? 150 00:07:00,834 --> 00:07:02,614 DC Dan, I completely agree. 151 00:07:02,634 --> 00:07:04,214 LastPass is a very good one. 152 00:07:04,514 --> 00:07:08,894 LastPass is one of the one, the companies I keep an eye on because they keep putting 153 00:07:08,894 --> 00:07:09,649 a lot of money back into the system. 154 00:07:09,649 --> 00:07:12,759 back into into research, into information. 155 00:07:12,779 --> 00:07:16,159 They keep bolstering their systems even further, and they don't seem to be 156 00:07:16,189 --> 00:07:17,929 putting their prices up very much either. 157 00:07:18,239 --> 00:07:21,169 And if you go to LastPass, I think you can get a whole family 158 00:07:21,169 --> 00:07:25,099 protection of up to five members of people for about five for a month. 159 00:07:25,429 --> 00:07:26,249 So you can have a look. 160 00:07:26,289 --> 00:07:27,579 I'm not affiliated to them. 161 00:07:27,579 --> 00:07:30,739 They do not pay me for saying that that might change in the future. 162 00:07:30,739 --> 00:07:31,299 I don't know. 163 00:07:31,649 --> 00:07:34,269 But seriously, LastPass is a very good one, DC Dan. 164 00:07:34,299 --> 00:07:35,729 I completely agree with you, mate. 165 00:07:35,949 --> 00:07:37,279 Do you use that already? 166 00:07:37,309 --> 00:07:39,559 And if you do, let me know what you think of it as a customer. 167 00:07:39,989 --> 00:07:46,079 Now, how did Paul Newton, a wedding magician, turn into mental theft 168 00:07:46,199 --> 00:07:47,679 giving talks all around the world? 169 00:07:49,064 --> 00:07:50,254 It's quite simple. 170 00:07:50,754 --> 00:07:51,954 I love doing what I do. 171 00:07:51,954 --> 00:07:53,054 I love doing magic tricks. 172 00:07:53,054 --> 00:07:56,674 I love messing about for a living and I go all over the place. 173 00:07:56,724 --> 00:07:58,154 Now, I do a lot of weddings. 174 00:07:58,304 --> 00:07:59,864 I do military gigs. 175 00:08:00,094 --> 00:08:01,394 I do corporate events. 176 00:08:01,944 --> 00:08:05,594 I was at a military gig and I went up to this one table and 177 00:08:05,594 --> 00:08:06,914 I'm doing some closeup magic. 178 00:08:06,924 --> 00:08:10,574 There was six people there, three guys, three girls, all dressed in 179 00:08:10,574 --> 00:08:13,754 their finery, all of them had medals on their chests and were amazing people. 180 00:08:14,054 --> 00:08:17,184 Now the parties I do for the military are normally officers parties. 181 00:08:17,554 --> 00:08:19,044 So these people know their stuff. 182 00:08:19,209 --> 00:08:23,099 These people are very good at what they do, and I love the fact that I'm invited 183 00:08:23,099 --> 00:08:27,189 in to help them let their hair down a bit, to help them have some fun and help 184 00:08:27,189 --> 00:08:29,159 them just act a bit silly for a while. 185 00:08:29,419 --> 00:08:33,569 Now, I've gone to this table, and I'm doing close up tricks, you know 186 00:08:33,569 --> 00:08:37,129 the kind of stuff, card tricks and sponge balls and elastic balls. 187 00:08:37,144 --> 00:08:38,544 band stuff and things like that. 188 00:08:38,994 --> 00:08:41,224 The stereotypical close up magic. 189 00:08:41,774 --> 00:08:45,734 And while I'm there, one of the guys was a completely arrogant git. 190 00:08:45,994 --> 00:08:49,754 Now, I normally use a harsher word than that, but this is the morning, and I'm 191 00:08:49,774 --> 00:08:51,954 British, and you lot seem too nice. 192 00:08:52,184 --> 00:08:54,034 So, we'll call him an arrogant git. 193 00:08:54,084 --> 00:08:58,044 He was just heckling and rude and horrible and nasty with it. 194 00:08:58,044 --> 00:09:01,104 He was doing the things where, yeah, magic's not real, that's not 195 00:09:01,154 --> 00:09:02,574 possible, you know it's all a lie. 196 00:09:02,734 --> 00:09:05,194 And yes, I do know it's a lie, I'm the one doing it. 197 00:09:05,534 --> 00:09:06,024 Okay? 198 00:09:07,284 --> 00:09:09,804 But the fact is I'm just there to entertain people. 199 00:09:10,264 --> 00:09:13,964 I remember thinking to myself, you are such a git that I'm gonna have you. 200 00:09:14,394 --> 00:09:17,744 So while I'm at the table, I did some mind reading as well. 201 00:09:18,664 --> 00:09:22,744 I stole from him his pin number for his credit card, his username for his 202 00:09:22,744 --> 00:09:26,984 computer, his password for his computer, his mother's maiden name, the name 203 00:09:26,984 --> 00:09:30,114 of the first pet dog he had, and the name of the road that he grew up on. 204 00:09:30,234 --> 00:09:33,644 You know, unimportant stuff that doesn't matter, right? 205 00:09:34,914 --> 00:09:38,234 So when I nicked all this stuff, I wrote it down on a piece of card. 206 00:09:38,774 --> 00:09:42,314 At the end of my time at the table, I said five of you have been lovely, 207 00:09:42,334 --> 00:09:46,654 one of you has a git, and I'm gonna give this card to that person, could 208 00:09:46,654 --> 00:09:50,474 you just have a look at the back of it, and let me know how well I did. 209 00:09:50,744 --> 00:09:56,154 Now this guy, turned the card over, looked at the card, And his face just 210 00:09:56,154 --> 00:10:00,184 went white, his jaw dropped, and, and, and he swore at me quite a lot. 211 00:10:01,564 --> 00:10:04,394 I said to him, don't tell people exactly what I've written down, 212 00:10:04,394 --> 00:10:06,864 but could you tell them the type of information I've written down? 213 00:10:06,934 --> 00:10:09,784 And he gave the same list as I've just given you guys. 214 00:10:11,024 --> 00:10:16,064 I then said, could you tell everyone How well I did, how accurate it was. 215 00:10:17,244 --> 00:10:21,234 He swore at me again, and he said you got it 100 percent correct. 216 00:10:22,114 --> 00:10:27,264 Now this is using very old school mind reader tricks and techniques 217 00:10:27,534 --> 00:10:29,374 that I love and I use a lot. 218 00:10:31,074 --> 00:10:35,114 This military officer could not believe that I'd just stolen all 219 00:10:35,114 --> 00:10:36,484 of this information off of him. 220 00:10:37,324 --> 00:10:38,984 The people at the table were shocked. 221 00:10:39,784 --> 00:10:43,204 I then said, Right, ladies and gents, I've got to go entertain other people, 222 00:10:43,234 --> 00:10:45,574 otherwise I'm going to get fired from my job for only entertaining 223 00:10:45,614 --> 00:10:48,784 six people the whole evening, when there's about four hundred others. 224 00:10:49,534 --> 00:10:50,624 And I turned and walked off. 225 00:10:51,784 --> 00:10:54,624 I got about ten metres away from the table. 226 00:10:55,124 --> 00:10:58,764 I was now in full on pick where you're entertaining next mode. 227 00:10:58,794 --> 00:11:01,234 I'm sure loads of you have seen magician to go into that. 228 00:11:01,234 --> 00:11:01,644 Where are we going? 229 00:11:01,804 --> 00:11:02,324 Where are we going? 230 00:11:03,284 --> 00:11:06,124 This guy ran up behind me and he spun me around on the spot and he 231 00:11:06,124 --> 00:11:07,484 said, I need to have a word with you. 232 00:11:07,814 --> 00:11:10,264 Now there was, there was an air of fear. 233 00:11:10,354 --> 00:11:13,724 There was an air of, I need to take control again from his voice. 234 00:11:14,044 --> 00:11:17,554 But the thing that freaked me out the most is I'm quite a big lad and 235 00:11:17,554 --> 00:11:21,624 spinning me around on the spot is not an easy thing to do, but he did. 236 00:11:22,134 --> 00:11:26,294 It was at that moment that my brain suddenly went, I'm in the middle 237 00:11:26,294 --> 00:11:29,264 of 400 people from the military. 238 00:11:29,624 --> 00:11:33,634 They're all probably armecontrol again from his voice.'s about to 239 00:11:33,664 --> 00:11:38,124 kick off a fight with me because I've scared the life out of him. 240 00:11:38,134 --> 00:11:41,494 He then said something that, that will sit with me forever. 241 00:11:42,124 --> 00:11:44,834 He looked me dead in the eye and he said his mind reading real. 242 00:11:46,269 --> 00:11:51,329 Now, if I ever get a kid come up to me and ask me if Santa's real, the answer's yes. 243 00:11:51,619 --> 00:11:54,559 If I ever get a child come up to me and ask if the Tooth Fairy's 244 00:11:54,579 --> 00:11:55,949 real, the answer is always yes. 245 00:11:56,849 --> 00:12:01,119 But when a military officer asks you if mind reading is real and 246 00:12:01,159 --> 00:12:04,939 possible, it's a little bit different. 247 00:12:06,789 --> 00:12:13,489 I remember thinking to myself, in my West London way, right, I'm you, so I did. 248 00:12:14,069 --> 00:12:17,079 I said to him, I'm gonna ask you three questions and I need you to answer those 249 00:12:17,089 --> 00:12:19,109 three questions completely honestly. 250 00:12:19,609 --> 00:12:20,399 He said, yeah, okay. 251 00:12:20,849 --> 00:12:21,589 Question one. 252 00:12:22,639 --> 00:12:25,059 Could I have got anyone onto the base with me? 253 00:12:25,524 --> 00:12:28,084 and they're finding out bits of information for me and they're 254 00:12:28,084 --> 00:12:30,634 feeding it to me in a little earpiece or something like that. 255 00:12:30,914 --> 00:12:33,944 This guy then actually checked my ears to make sure I didn't have an earpiece 256 00:12:33,944 --> 00:12:38,134 in and then he said no there's no way anyone else would have come in with you 257 00:12:38,454 --> 00:12:41,974 because we check you at the gate, we check your car, we check your passport, 258 00:12:41,974 --> 00:12:44,824 you're driving, we check everything about you before you're allowed on base. 259 00:12:44,825 --> 00:12:47,164 There is no way you could have got a second person in. 260 00:12:47,484 --> 00:12:47,944 Perfect. 261 00:12:48,174 --> 00:12:48,514 Thank you. 262 00:12:49,764 --> 00:12:50,474 Question two. 263 00:12:51,034 --> 00:12:54,394 Would anyone at your table have given me that information to help 264 00:12:54,404 --> 00:12:58,404 me, an unknown magician, rather than help you and your security? 265 00:12:59,534 --> 00:13:00,444 Again, he said no. 266 00:13:01,424 --> 00:13:02,614 There's just no way. 267 00:13:03,194 --> 00:13:05,904 I trust those people with my life on a daily basis. 268 00:13:06,714 --> 00:13:08,524 They would not have helped you in this. 269 00:13:09,089 --> 00:13:10,099 I said, perfect, perfect. 270 00:13:10,149 --> 00:13:14,869 If you've answered honestly to those two questions, my last question is this. 271 00:13:15,729 --> 00:13:18,569 How can mind reading not be possible? 272 00:13:20,189 --> 00:13:23,709 He went a bit whiter again, there was more sweary words coming out of his 273 00:13:23,709 --> 00:13:28,089 mouth, and then he said something to me that scared the life out of me. 274 00:13:29,419 --> 00:13:33,269 Now, if you, if you ever read the book that I wrote, and with 275 00:13:33,269 --> 00:13:37,009 Jesse, by the way if you ever read that, in the book we lied a bit. 276 00:13:38,494 --> 00:13:38,724 Okay? 277 00:13:39,504 --> 00:13:42,774 And I really, really do ask that you don't share this part of the 278 00:13:42,774 --> 00:13:46,194 story anywhere outside of here, because I could get in trouble. 279 00:13:47,504 --> 00:13:53,614 What he said to me was, if you can do that to three select people in this room, 280 00:13:53,894 --> 00:13:55,904 you would have control of our missiles. 281 00:13:58,084 --> 00:14:03,654 Now in the book, I worded it as, he said, if you can do that to small 282 00:14:03,834 --> 00:14:07,234 and medium businesses, imagine what damage you could cause. 283 00:14:08,064 --> 00:14:12,694 Because let's be honest, I want to think about me having control of missiles. 284 00:14:12,764 --> 00:14:15,474 I mean, I'm bad enough with fireworks. 285 00:14:15,504 --> 00:14:16,694 Imagine me with missiles. 286 00:14:16,694 --> 00:14:17,884 We don't need to do that. 287 00:14:18,814 --> 00:14:21,034 Now, that was a serious bit. 288 00:14:21,074 --> 00:14:22,574 That was a sensible bit, okay? 289 00:14:22,604 --> 00:14:28,004 And I want you guys honestly thinking to yourself, if I got into your heads 290 00:14:28,284 --> 00:14:33,214 and stole your passwords and your usernames, what could I be doing in your 291 00:14:33,264 --> 00:14:35,844 business before you even know I'm there? 292 00:14:36,609 --> 00:14:38,599 This is the game we're playing now. 293 00:14:38,609 --> 00:14:42,609 There are scammers and there are hackers who are right now being 294 00:14:42,629 --> 00:14:46,859 backed by other countries to attack small businesses in the UK. 295 00:14:48,049 --> 00:14:48,599 And in Europe, 296 00:14:51,089 --> 00:14:55,219 if I got into your system, if I knew your username and your password for your 297 00:14:55,219 --> 00:15:01,379 account system or your CRM or anything that's pivotal in your business and 298 00:15:01,379 --> 00:15:07,837 just stayed quiet, how long could I sit in there until you make You make a 299 00:15:07,837 --> 00:15:13,364 purchase, you make a sale, you make a something that means your bank account 300 00:15:14,024 --> 00:15:16,194 is of a very high and interesting level. 301 00:15:16,934 --> 00:15:21,834 How much money would I need to steal from you to wipe out your cash 302 00:15:21,834 --> 00:15:24,144 flow and bring down your business? 303 00:15:25,444 --> 00:15:31,314 Now I've seen massive companies lose everything by having 20 grand stolen. 304 00:15:33,144 --> 00:15:37,994 I've seen family run businesses that have been going for 150 years get wiped 305 00:15:37,994 --> 00:15:39,344 out because they couldn't make payroll. 306 00:15:40,889 --> 00:15:46,589 And the stupid part is if those companies had just used decent password managers 307 00:15:46,949 --> 00:15:50,669 and multi factor authentication, they would have stopped those hacks. 308 00:15:52,129 --> 00:15:53,559 Now I did promise we'd have some fun. 309 00:15:53,679 --> 00:15:55,179 I did promise we'd mess about a bit. 310 00:15:55,469 --> 00:15:58,329 So not only am I going to tell some stories, I'm also going 311 00:15:58,329 --> 00:16:00,969 to do a couple of magic tricks because I still love magic tricks. 312 00:16:00,969 --> 00:16:04,609 So what we're going to do today, and this is one of my favorites. 313 00:16:04,619 --> 00:16:05,859 I get two elastic bands. 314 00:16:06,144 --> 00:16:08,554 Okay, I'm going to make this as blatant and I'm going to try and 315 00:16:08,574 --> 00:16:10,154 stay on camera as much as I can. 316 00:16:10,254 --> 00:16:14,444 I put one behind the other like that, so we've now got two 317 00:16:14,814 --> 00:16:17,314 trapped elastic bands, okay? 318 00:16:17,574 --> 00:16:19,604 We check they're trapped by doing that. 319 00:16:20,484 --> 00:16:24,204 You will notice I'm doing everything that I can to stay on the screen. 320 00:16:24,979 --> 00:16:26,239 Definitely one behind the other. 321 00:16:26,239 --> 00:16:29,069 I'll even check them twice because people don't trust me very much. 322 00:16:29,559 --> 00:16:33,529 But when you rub them, one goes straight through the other. 323 00:16:34,719 --> 00:16:36,539 I still love the magic stuff. 324 00:16:38,119 --> 00:16:40,219 What about a scam that's going on right now? 325 00:16:41,069 --> 00:16:42,749 I'm going to talk to you about a supplier scam. 326 00:16:42,959 --> 00:16:46,744 Now this one, you could be the supplier, it could be a supplier coming to you. 327 00:16:48,074 --> 00:16:50,974 Do your clients know your payment process? 328 00:16:52,144 --> 00:16:56,234 Please do tell them when you're engaging with a client, tell them 329 00:16:56,234 --> 00:17:00,724 your payment process and let them know that if there's ever any changes to 330 00:17:00,724 --> 00:17:03,454 this, it will come directly from you. 331 00:17:03,804 --> 00:17:04,089 Cause that's the key. 332 00:17:04,249 --> 00:17:05,819 This is the scam that's going on. 333 00:17:06,109 --> 00:17:08,789 I've just warned you a minute ago that if I got into your 334 00:17:08,789 --> 00:17:10,489 systems, what damage could I do? 335 00:17:10,829 --> 00:17:15,049 Now, if I'm in your accounting system, if I wanted to, I could change the 336 00:17:15,059 --> 00:17:17,209 bank details on all of your invoices. 337 00:17:17,929 --> 00:17:20,879 And that's exactly what's happening in the real world right now. 338 00:17:21,619 --> 00:17:24,019 So, here's the scam. 339 00:17:24,039 --> 00:17:25,659 This has happened a few times already. 340 00:17:25,949 --> 00:17:27,369 We attack a supply chain. 341 00:17:27,369 --> 00:17:29,539 We are after you or your suppliers. 342 00:17:29,814 --> 00:17:34,734 Okay, we are after you because if you are doing a wedding for somebody and 343 00:17:34,734 --> 00:17:39,754 let's say it's a fairly high end wedding and you're doing floristry and you're 344 00:17:39,764 --> 00:17:46,834 charging seven and a half grand for doing this wedding day, okay, you haven't 345 00:17:46,834 --> 00:17:50,784 explained your payment process and you haven't given over your bank details like 346 00:17:50,784 --> 00:17:52,394 I would normally advise everyone to do. 347 00:17:52,974 --> 00:17:56,424 I want you to give those face to face so that the buyer knows 348 00:17:56,424 --> 00:17:58,774 exactly which details to trust 349 00:18:00,829 --> 00:18:05,189 When it comes to the point of invoicing, if that invoice for seven and a half grand 350 00:18:05,189 --> 00:18:11,109 goes out and I can attack it, I'm going to stop the invoice going, I change the 351 00:18:11,199 --> 00:18:13,929 bank details and send it to your client. 352 00:18:14,579 --> 00:18:19,059 Your client receives an email with a PDF invoice that looks like it's fake. 353 00:18:19,079 --> 00:18:21,939 from you because I've attacked your actual systems. 354 00:18:22,199 --> 00:18:24,859 I haven't bothered making any phone calls to them. 355 00:18:25,179 --> 00:18:28,179 I haven't done anything that's even using social engineering yet. 356 00:18:28,509 --> 00:18:33,099 All I've done is change details on a PDF invoice from you to them. 357 00:18:33,879 --> 00:18:36,499 They receive the invoice and they're really happy with you 358 00:18:36,499 --> 00:18:37,929 because you've done a great job. 359 00:18:38,659 --> 00:18:40,289 So why would they withhold payment? 360 00:18:40,299 --> 00:18:42,599 Why would they slow things down for you when you've been 361 00:18:42,629 --> 00:18:45,289 awesome and they pay the invoice? 362 00:18:47,079 --> 00:18:50,659 Now, let's say you've got one week that people are meant to pay you in. 363 00:18:50,659 --> 00:18:50,729 Okay. 364 00:18:51,474 --> 00:18:53,994 A week goes by and you're a nice person, so you don't really 365 00:18:53,994 --> 00:18:55,114 want to nudge them too much. 366 00:18:55,314 --> 00:18:58,334 So maybe you leave it a few more days before you do any kind of chasing. 367 00:18:58,904 --> 00:19:03,264 Then the first chase that you do is a really nicely worded email saying, I 368 00:19:03,264 --> 00:19:07,384 know you guys are busy, I know things are frantic at the moment, but I just want 369 00:19:07,384 --> 00:19:08,944 to check that you received my invoice. 370 00:19:09,724 --> 00:19:13,944 How do you feel if the response is, Yeah, we received the invoice and we 371 00:19:13,944 --> 00:19:15,754 paid it on the day that you invoiced us. 372 00:19:16,684 --> 00:19:18,284 You had the money ten days ago. 373 00:19:20,174 --> 00:19:21,604 What happens in your head? 374 00:19:23,314 --> 00:19:25,764 All of a sudden they're saying they've given you seven and a half 375 00:19:25,764 --> 00:19:28,444 grand and you're looking at your bank account and you know it's not there. 376 00:19:31,424 --> 00:19:32,694 Now comes the worst bit. 377 00:19:33,844 --> 00:19:35,004 Whose fault is this? 378 00:19:35,474 --> 00:19:36,884 What kind of insurance have you got? 379 00:19:37,724 --> 00:19:40,434 Do you class that as a paid invoice and you've still got to do the work? 380 00:19:41,114 --> 00:19:43,434 Are you not doing the work because you haven't been paid? 381 00:19:44,484 --> 00:19:46,264 Can that customer now sue you? 382 00:19:46,974 --> 00:19:48,264 What happens with the PR? 383 00:19:49,004 --> 00:19:52,234 What happens with how your business looks to all the potential customers 384 00:19:52,234 --> 00:19:56,624 out there when a bride or a groom suddenly says, I paid them the invoice 385 00:19:56,624 --> 00:19:58,029 details and they're not doing the work? 386 00:20:00,029 --> 00:20:02,799 Seriously, this isn't about seven and a half grand. 387 00:20:03,939 --> 00:20:06,679 This is about the repercussions of getting hacked. 388 00:20:09,499 --> 00:20:14,489 If you'd lost seven and a half grand, you would probably recover from it. 389 00:20:15,289 --> 00:20:19,059 I'd help you, Becca would help you, we'd find ways for you to be okay and carry on. 390 00:20:20,769 --> 00:20:26,349 If, however, a story went viral about how a bride and groom had 391 00:20:26,349 --> 00:20:30,169 paid your invoice, you then messaged them and said you haven't been paid, 392 00:20:32,399 --> 00:20:34,189 does your insurance cover PR? 393 00:20:35,704 --> 00:20:37,974 Would your insurance company help you get out of this? 394 00:20:39,614 --> 00:20:43,274 These are the horrible questions that I ask people now, because for 395 00:20:43,464 --> 00:20:48,544 paying the 50 to a couple of hundred pound for a decent insurance, I'd 396 00:20:48,554 --> 00:20:50,414 much prefer you guys to be covered. 397 00:20:51,539 --> 00:20:53,969 than to find out that you lost your business because 398 00:20:53,969 --> 00:20:55,289 a hacker did their job well. 399 00:20:57,799 --> 00:20:58,909 Silly story time. 400 00:20:59,479 --> 00:21:02,419 So I get employed by people now to hack their companies. 401 00:21:02,809 --> 00:21:06,779 Sometimes it will be the stereotypical hacker on my team that just sits in their 402 00:21:06,779 --> 00:21:08,589 office and they, they hack from afar. 403 00:21:08,969 --> 00:21:11,259 A lot of the times though, I do things differently. 404 00:21:11,759 --> 00:21:13,799 I normally hack physical buildings. 405 00:21:14,189 --> 00:21:17,129 I'll attack the building because then I can bypass most of their 406 00:21:17,129 --> 00:21:20,909 online systems by being directly plugged in to their systems. 407 00:21:21,699 --> 00:21:23,079 This amuses me even more. 408 00:21:23,139 --> 00:21:26,339 You get a lot of IT guys who don't really protect against me doing things 409 00:21:26,339 --> 00:21:29,149 like that, and they think that we're just going to go from the outside 410 00:21:29,169 --> 00:21:32,269 trying to get past their fireballs and trying to get past their routers 411 00:21:32,269 --> 00:21:33,739 and trying to get past their systems. 412 00:21:34,009 --> 00:21:34,439 I don't do that. 413 00:21:34,929 --> 00:21:38,699 I very often just literally walk into buildings, gain access to the physical 414 00:21:38,699 --> 00:21:42,969 kit, plug a Raspberry Pi computer into it, and I have access through that. 415 00:21:44,419 --> 00:21:47,539 So, I got employed by a company. 416 00:21:47,879 --> 00:21:48,629 They're a very well 417 00:21:48,629 --> 00:21:52,029 company, that's all very well known logistics company, that's they 418 00:21:52,089 --> 00:21:54,829 move stuff around the world a lot. 419 00:21:56,009 --> 00:21:59,459 They came to me and they asked me if I could help, because people were getting 420 00:21:59,459 --> 00:22:02,669 a bit too relaxed about security. 421 00:22:03,179 --> 00:22:06,359 They were pretty sure there were security rules that were not being 422 00:22:06,359 --> 00:22:09,739 followed, and they said to me, Paul, can you come in and just see 423 00:22:09,744 --> 00:22:11,509 if you can steal anything of value? 424 00:22:12,549 --> 00:22:15,129 Now, whenever I take on a contract, there's a couple of 425 00:22:15,129 --> 00:22:16,419 things I like to point out. 426 00:22:16,779 --> 00:22:19,984 Normally in contracts we'll have three points, and I only win the game. 427 00:22:20,539 --> 00:22:23,959 If I hit one of those points with this contract, point number 428 00:22:23,989 --> 00:22:28,219 one was gaining access to their property without being noticed. 429 00:22:28,549 --> 00:22:32,719 Point number two was gaining access to a building without being noticed. 430 00:22:33,009 --> 00:22:36,149 Point number three was stealing something of value. 431 00:22:36,619 --> 00:22:41,859 Okay, now I say of value because to me, value is very different things. 432 00:22:42,549 --> 00:22:46,659 It could be financial, it could be valuable, it could be something I could 433 00:22:46,659 --> 00:22:48,569 steal and sell, or it could be data. 434 00:22:48,689 --> 00:22:51,949 Now my mind normally goes for data, so I think a little bit 435 00:22:51,949 --> 00:22:53,209 differently to most things. 436 00:22:54,929 --> 00:22:58,719 We look at this company, we look at all of their locations around the UK. 437 00:22:59,139 --> 00:23:02,509 Myself and a buddy pick which location we're going for, and we do 438 00:23:02,509 --> 00:23:06,419 this from the strictly scientific method of, it's the one that's 439 00:23:06,419 --> 00:23:07,919 furthest away from a police station. 440 00:23:07,929 --> 00:23:07,959 Okay. 441 00:23:07,959 --> 00:23:08,019 Thank you. 442 00:23:08,654 --> 00:23:12,454 Because even though I've got permission, I still don't like being arrested. 443 00:23:13,034 --> 00:23:13,364 Okay. 444 00:23:14,164 --> 00:23:15,624 So we go to this location. 445 00:23:15,624 --> 00:23:17,244 We have a drive around this building. 446 00:23:17,254 --> 00:23:19,254 It's a big boring gray building. 447 00:23:19,264 --> 00:23:22,864 There's lots of windows, doors, down one side, there's big shutter 448 00:23:22,864 --> 00:23:24,544 doors that trucks can reverse into. 449 00:23:24,864 --> 00:23:27,764 So fire exits and stuff down the other side, nothing, just. 450 00:23:28,074 --> 00:23:29,974 Wall and windows on the back. 451 00:23:30,214 --> 00:23:31,534 Literally just window at the front. 452 00:23:31,544 --> 00:23:32,384 Nice entrance. 453 00:23:32,484 --> 00:23:34,444 Big barbed wire all around it. 454 00:23:34,484 --> 00:23:37,334 I mean, this barbed wire, it was, I'd say it was about 10 foot high. 455 00:23:37,374 --> 00:23:39,604 And again, I'll point out, I'm quite a big lad. 456 00:23:39,654 --> 00:23:40,954 I'm not climbing that fence. 457 00:23:41,154 --> 00:23:41,434 Okay. 458 00:23:41,834 --> 00:23:45,554 At the front, there's, there's one way in and out for vehicles. 459 00:23:45,844 --> 00:23:47,384 Next to it is a security hut. 460 00:23:47,424 --> 00:23:49,324 Well, I say security hut, it looked like a shed. 461 00:23:49,804 --> 00:23:52,304 With a guy that stood in it and there's a faint glowing light in 462 00:23:52,304 --> 00:23:56,244 front of him that we took a guess at was a monitor or a tv of some guy. 463 00:23:57,194 --> 00:23:57,694 Now we've gone 464 00:23:57,694 --> 00:23:58,524 round building. 465 00:23:59,379 --> 00:24:02,699 In front of the building there's a lay by on the other side of the road, so we park 466 00:24:02,729 --> 00:24:05,729 there, turn the car off, turn the lights off, and we're watching for a while. 467 00:24:06,809 --> 00:24:08,659 We're watching the security guard in his shed. 468 00:24:09,029 --> 00:24:13,599 We got there about half 10 I believe, and it was November ish, so it's 469 00:24:13,599 --> 00:24:16,119 quite dark, and we watched this guy. 470 00:24:16,229 --> 00:24:17,209 Now it's got to about 1am. 471 00:24:18,879 --> 00:24:23,469 We've noted that every half hour on the half hour, this guy goes for a walk. 472 00:24:24,019 --> 00:24:24,659 Very rich. 473 00:24:24,659 --> 00:24:29,079 I mean, literally I prefer to set my watch by him than by my phone. 474 00:24:29,149 --> 00:24:29,599 Okay. 475 00:24:29,639 --> 00:24:32,699 And he was spot on the half hour mark. 476 00:24:32,729 --> 00:24:34,299 Every half hour he'd go for a walk. 477 00:24:34,599 --> 00:24:39,899 Now the walk would change between 10 minutes and 13 minutes each time. 478 00:24:40,329 --> 00:24:43,399 So we think he was just changing where he walked and came back to. 479 00:24:44,099 --> 00:24:44,909 Absolutely fine. 480 00:24:44,949 --> 00:24:46,119 So we know that we've got. 481 00:24:46,544 --> 00:24:49,834 a 10 minute clear spot every half hour on the half hour. 482 00:24:50,584 --> 00:24:55,724 My buddy, it's now about 1am I think it comes up to the time that this 483 00:24:55,724 --> 00:24:59,324 guy's going for a walk and my buddy looks at me and he says I'm bored. 484 00:24:59,564 --> 00:25:04,324 Now, if any of you meet any of my team, one of them turning around and saying I'm 485 00:25:04,324 --> 00:25:08,354 bored, that normally means something is about to kick off, something's about to 486 00:25:08,414 --> 00:25:15,154 happen, one of us is going to do something that is going to impact the evening. 487 00:25:15,704 --> 00:25:17,044 So he looked at me and said, I'm bored. 488 00:25:17,344 --> 00:25:18,254 We're here already. 489 00:25:18,254 --> 00:25:21,554 We're only meant to be doing a recce, but we can gain access to their property. 490 00:25:21,834 --> 00:25:25,504 We just need to go over to that shed while he's away. 491 00:25:25,704 --> 00:25:29,014 We'll take a little video of us walking in there and we can get out. 492 00:25:29,289 --> 00:25:29,609 Perfect. 493 00:25:29,639 --> 00:25:31,219 Yes, that can be part of the recce. 494 00:25:31,259 --> 00:25:32,799 We will hit point number one of the contract. 495 00:25:32,849 --> 00:25:33,919 I'm really happy with this. 496 00:25:33,989 --> 00:25:34,499 Let's do it. 497 00:25:35,579 --> 00:25:36,899 Security guard goes off for his walk. 498 00:25:36,909 --> 00:25:39,539 We now count to 16 Mississippi. 499 00:25:39,789 --> 00:25:40,909 And we'd run over to the shed. 500 00:25:40,969 --> 00:25:43,439 We go into the shed, a little video of us entering. 501 00:25:43,469 --> 00:25:44,289 We look at the monitor. 502 00:25:44,689 --> 00:25:45,529 It was a monitor. 503 00:25:45,779 --> 00:25:47,499 It had the split screen. 504 00:25:47,499 --> 00:25:49,779 There were four screens on there showing four cameras. 505 00:25:50,019 --> 00:25:51,219 The cameras did not move. 506 00:25:51,249 --> 00:25:52,479 They did not change at all. 507 00:25:52,639 --> 00:25:55,419 So we knew where every single camera in that whole building was, 508 00:25:55,639 --> 00:25:56,769 there was no way to change them. 509 00:25:56,969 --> 00:25:57,539 Four cameras. 510 00:25:58,039 --> 00:26:01,349 Okay, we're looking at these cameras and the wall that I told you 511 00:26:01,349 --> 00:26:03,619 about that had the fire exits and 512 00:26:03,619 --> 00:26:06,529 the big shuttery doors did not have a camera down the outside of 513 00:26:06,549 --> 00:26:09,569 that, nor on the inside because we couldn't see any shutter doors 514 00:26:09,569 --> 00:26:10,739 in any of the camera screens. 515 00:26:11,249 --> 00:26:13,859 Brilliant, we've got a safe point that we can go down and we can hide 516 00:26:13,859 --> 00:26:16,209 down for half an hour and have a bit more of a close look around. 517 00:26:16,574 --> 00:26:17,664 Okay, let's do that. 518 00:26:18,754 --> 00:26:19,614 So we've walked off. 519 00:26:20,164 --> 00:26:23,254 Going along this wall, I checked fire door number one, can't get in. 520 00:26:23,274 --> 00:26:24,764 Checked fire door number two, can't get in. 521 00:26:24,774 --> 00:26:27,364 Checked fire door number three, it's wedged open. 522 00:26:27,664 --> 00:26:31,574 In where the lock should go, there's a piece of wood stuck in there and 523 00:26:31,574 --> 00:26:33,354 it's been gaffer taped in place. 524 00:26:33,474 --> 00:26:36,944 You can't really see it from the outside, but it's done in quite a 525 00:26:36,964 --> 00:26:41,784 clever Not clever, it's done in a nice way that it can't be spotted easily. 526 00:26:42,074 --> 00:26:43,655 But the door just falls open. 527 00:26:43,705 --> 00:26:47,255 I now take a little video of me and my buddy walking in through the building 528 00:26:47,605 --> 00:26:49,535 and we've hit contract point number two. 529 00:26:50,375 --> 00:26:53,455 Now in front of us, there's a load of racking and there's a load of 530 00:26:53,455 --> 00:26:54,985 kit and there's loads of boxes. 531 00:26:55,005 --> 00:26:59,095 These are obviously things that are ready to be shipped out tomorrow, okay? 532 00:26:59,095 --> 00:27:00,915 Or, sorry, today by this time. 533 00:27:01,875 --> 00:27:06,025 And, and my buddy I'll be honest, he's got a bit of a dubious background. 534 00:27:06,665 --> 00:27:10,065 He's very good at what he does with me, and he enjoys the work world, and he's 535 00:27:10,065 --> 00:27:11,655 the loveliest person you'd ever meet. 536 00:27:11,955 --> 00:27:15,695 I trust him with my wife, my daughter, my house, my stuff. 537 00:27:16,045 --> 00:27:19,585 He just made a couple of silly choices when he was younger, okay? 538 00:27:19,905 --> 00:27:20,845 And he paid for them. 539 00:27:21,635 --> 00:27:26,715 Now, in his background, he has a bit of a thing for laptop computers. 540 00:27:29,025 --> 00:27:30,195 That's all I can really say on that. 541 00:27:31,195 --> 00:27:35,125 Whenever we go out on a job, he still wants to steal a laptop computer. 542 00:27:35,135 --> 00:27:36,335 He does give them back. 543 00:27:36,765 --> 00:27:38,255 Okay, he's a good boy now. 544 00:27:38,275 --> 00:27:39,125 He gives them back. 545 00:27:39,815 --> 00:27:42,255 And he's looked at all of these racking systems. 546 00:27:42,655 --> 00:27:45,425 He looked at me and went, need to steal something of value. 547 00:27:46,195 --> 00:27:48,085 I'm looking for a laptop size boxed. 548 00:27:48,445 --> 00:27:49,535 And he goes, he's off. 549 00:27:49,565 --> 00:27:50,325 He's looking for that. 550 00:27:50,885 --> 00:27:53,335 I've looked back along the wall, which has ran up the outside 551 00:27:53,335 --> 00:27:55,295 of, And I see a desk down there. 552 00:27:55,315 --> 00:27:56,965 Now this desk looks important. 553 00:27:57,025 --> 00:27:58,595 It's near all the big shutter doors. 554 00:27:58,855 --> 00:28:03,235 It's, it's, it's blatantly the place that the person in charge of everything going 555 00:28:03,235 --> 00:28:05,195 on sits and controls everything from. 556 00:28:05,700 --> 00:28:07,850 Okay, I go down there. 557 00:28:07,850 --> 00:28:11,350 I'm gonna look down there because I'm gonna steal information from these people. 558 00:28:11,870 --> 00:28:15,170 I go down there I go to the desk and go through bits on the desk I stand up 559 00:28:15,180 --> 00:28:18,900 and I look in front of me and there's one of those big key boxes You know the 560 00:28:18,900 --> 00:28:22,390 red one you see them at car dealerships for all the cars I've gotten a lot. 561 00:28:22,820 --> 00:28:25,880 There's one of those and I looked at this thing and I thought 562 00:28:25,920 --> 00:28:28,320 that's probably for the vehicles That are just outside this wall. 563 00:28:29,940 --> 00:28:36,530 So I'll check the box and see if there's keys in it I go to open the 564 00:28:36,530 --> 00:28:43,580 box, the key to lock the actual box itself is very handily in the lock. 565 00:28:45,250 --> 00:28:46,750 So I don't even have to break anything. 566 00:28:46,750 --> 00:28:47,950 I just turn this and open it. 567 00:28:48,310 --> 00:28:53,260 I now have in front of me roughly 42 keys for vehicles that are 568 00:28:53,320 --> 00:28:54,820 probably just outside there. 569 00:28:56,200 --> 00:28:59,140 And I kind of think to myself, well, I've gotta steal something of value. 570 00:29:00,090 --> 00:29:01,530 A car's pretty valuable. 571 00:29:02,250 --> 00:29:02,910 That'll do. 572 00:29:03,120 --> 00:29:03,870 We'll go for that. 573 00:29:05,150 --> 00:29:07,370 Call my mate over and I say to 'em, don't worry about the laptops. 574 00:29:07,370 --> 00:29:07,760 We're Nick. 575 00:29:07,880 --> 00:29:08,930 We're nicking a car each. 576 00:29:09,490 --> 00:29:14,100 And very handily, every single key has the number plate written on 577 00:29:14,100 --> 00:29:18,900 it on a key fob, so we can just walk out and find the vehicle. 578 00:29:19,540 --> 00:29:24,020 Even better, how many of you have keys that when you blip a button, 579 00:29:24,370 --> 00:29:26,160 your car flashes its lights at you? 580 00:29:27,350 --> 00:29:28,360 They all had that. 581 00:29:28,920 --> 00:29:31,470 And when you're now working at about half one in the morning 582 00:29:31,480 --> 00:29:34,150 at night time, it's handy. 583 00:29:34,460 --> 00:29:35,270 It's very handy. 584 00:29:35,980 --> 00:29:37,450 So we just take a key each. 585 00:29:38,110 --> 00:29:38,730 We walk outside. 586 00:29:39,830 --> 00:29:43,160 The security guard can't see this area, so we're pretty safe. 587 00:29:43,890 --> 00:29:45,410 We're walking along, blipping the button. 588 00:29:45,850 --> 00:29:47,800 My one, the vehicle flashes. 589 00:29:48,240 --> 00:29:51,430 It wasn't a car, it wasn't a van, it's a massive truck. 590 00:29:51,980 --> 00:29:56,140 This bothers me a little bit, but my dad owned a haulage company. 591 00:29:56,590 --> 00:30:00,060 I definitely haven't been driving trucks illegalwalking along, blipping the 592 00:30:00,060 --> 00:30:01,860 button.Ause that would be wrong, okay? 593 00:30:02,390 --> 00:30:03,290 But I can drive a truck. 594 00:30:03,840 --> 00:30:04,640 Try opening it up. 595 00:30:05,595 --> 00:30:06,955 Go to my mate if you found yours. 596 00:30:06,965 --> 00:30:07,805 He's blipped as well. 597 00:30:07,805 --> 00:30:09,235 He's also got a truck. 598 00:30:09,885 --> 00:30:12,905 He's a little bit nervous He swears blind that he can drive them. 599 00:30:12,945 --> 00:30:15,565 I don't think he understands double clutching if anyone in 600 00:30:15,575 --> 00:30:17,900 here understands that Well done. 601 00:30:18,430 --> 00:30:20,800 I hate them, but you can do it, right? 602 00:30:21,110 --> 00:30:23,620 He gets into the truck and he promises he can drive this. 603 00:30:23,620 --> 00:30:25,400 I said, just take it steady, take it easy. 604 00:30:25,400 --> 00:30:26,840 We'll go really, really careful. 605 00:30:27,270 --> 00:30:30,370 We now wait for the next half hour marker for when we know security 606 00:30:30,390 --> 00:30:31,200 guard's going to walk away. 607 00:30:31,220 --> 00:30:34,200 We're now doing this by luck and by guesswork and by hope. 608 00:30:34,580 --> 00:30:36,320 We count 260 Mississippi. 609 00:30:36,320 --> 00:30:38,370 We start up the trucks and we drive out. 610 00:30:39,390 --> 00:30:42,890 Now, this is the slowest you will have ever seen two trucks drive 611 00:30:42,890 --> 00:30:44,130 around an industrial estate. 612 00:30:44,460 --> 00:30:48,550 We get out we do a left and a right, and down there, under half a mile away, 613 00:30:48,550 --> 00:30:51,200 there was a lay by that we could fit in, and we put the trucks in there. 614 00:30:51,520 --> 00:30:53,840 And it was nice and well lit, because, you know, we don't 615 00:30:53,840 --> 00:30:55,290 want the trucks getting stolen. 616 00:30:55,840 --> 00:30:56,770 And we park up. 617 00:30:57,660 --> 00:31:00,300 I jump out of the truck and I'm like, right, I better call security. 618 00:31:00,670 --> 00:31:04,820 Because we've got the chief of security's mobile phone number to call him 619 00:31:04,830 --> 00:31:07,070 whenever anything interesting happens. 620 00:31:07,510 --> 00:31:08,210 So we give him a call. 621 00:31:10,110 --> 00:31:12,360 The call goes something like this. 622 00:31:12,860 --> 00:31:14,140 Hey mate, it's Paul Newton. 623 00:31:14,190 --> 00:31:16,870 I've just been wrecking in one of your buildings. 624 00:31:16,970 --> 00:31:18,560 Paul, you're calling at a ridiculous time. 625 00:31:18,560 --> 00:31:19,040 What's happened? 626 00:31:19,040 --> 00:31:20,670 Has something happened and do I need to know? 627 00:31:20,670 --> 00:31:23,090 But yes, yes, something has happened. 628 00:31:23,100 --> 00:31:24,440 We've completed the contract already. 629 00:31:24,440 --> 00:31:26,320 What do you mean you've completed it? 630 00:31:26,330 --> 00:31:28,060 You, you're only meant to be out doing wreckies. 631 00:31:28,120 --> 00:31:31,540 Yes, but we saw an opportunity and we went for it and we have completed. 632 00:31:32,100 --> 00:31:33,210 Yeah, I don't understand. 633 00:31:33,740 --> 00:31:34,550 What have you stolen? 634 00:31:34,690 --> 00:31:35,390 Two trucks. 635 00:31:35,560 --> 00:31:36,890 We've got a truck each. 636 00:31:36,930 --> 00:31:39,430 We've gained in, we've got access to this building. 637 00:31:39,440 --> 00:31:40,480 We've got keys. 638 00:31:40,480 --> 00:31:41,480 We've stolen a truck. 639 00:31:41,500 --> 00:31:43,840 We've completely, there's no damage on anything. 640 00:31:44,160 --> 00:31:45,830 We didn't have to break anything to do so. 641 00:31:46,120 --> 00:31:49,685 And I would lay a bet that there isn't even an alert from your security as yet. 642 00:31:50,095 --> 00:31:50,855 No, there's not. 643 00:31:51,045 --> 00:31:52,835 There's nothing flagging up at all. 644 00:31:53,715 --> 00:31:54,735 We've got two trucks. 645 00:31:54,855 --> 00:31:55,705 We've parked them up. 646 00:31:56,835 --> 00:31:59,915 He then said, But the trucks are empty, aren't they, Paul? 647 00:32:00,175 --> 00:32:02,055 And I said, I'll be honest, mate, I haven't even checked. 648 00:32:02,065 --> 00:32:04,215 I've got to this point and I've called you. 649 00:32:04,575 --> 00:32:05,515 Could you check for me? 650 00:32:05,965 --> 00:32:09,955 We open up the back of my truck and it is full of flat screen tellies. 651 00:32:10,015 --> 00:32:13,220 Quite large flat screen tellies that are probably worth a fair bit of money. 652 00:32:14,370 --> 00:32:17,500 We open up the back of my mate's truck, and this is my favourite bit. 653 00:32:17,550 --> 00:32:19,770 It's full of computers and laptops. 654 00:32:20,830 --> 00:32:23,200 You couldn't make this up, but this was brilliant. 655 00:32:23,370 --> 00:32:24,670 This was absolutely brilliant. 656 00:32:24,770 --> 00:32:26,930 The guy on the end of the phone starts swearing a lot. 657 00:32:27,210 --> 00:32:29,290 There is a lot of rude words going on. 658 00:32:29,510 --> 00:32:32,510 I'm getting kind of used to people swearing at me in my life these days. 659 00:32:32,540 --> 00:32:33,650 It's absolutely fine. 660 00:32:34,160 --> 00:32:36,500 So I said to him, What do you want us to do, Neil? 661 00:32:37,220 --> 00:32:39,510 Your choices are And he stopped me. 662 00:32:40,380 --> 00:32:43,940 He said, Paul, you're the expert on this. 663 00:32:43,940 --> 00:32:45,810 You do whatever you want. 664 00:32:47,000 --> 00:32:50,970 Now, a lot of you guys have only met me for this video thing today. 665 00:32:51,250 --> 00:32:55,060 And I would lay a bet that you already know never to say to Paul 666 00:32:55,060 --> 00:32:57,340 Newton, do whatever you want. 667 00:32:58,130 --> 00:32:58,710 Cause he will. 668 00:33:00,160 --> 00:33:01,600 That night we stole eight trucks. 669 00:33:03,060 --> 00:33:05,410 We parked them around various places on the industrial estate. 670 00:33:06,810 --> 00:33:09,400 We took the keys and put them in an envelope and handed them to 671 00:33:09,410 --> 00:33:11,900 security and asked them to put them in the pigeonhole for the 672 00:33:11,900 --> 00:33:13,460 depot manager for tomorrow morning. 673 00:33:16,000 --> 00:33:17,970 This story has some lessons. 674 00:33:19,420 --> 00:33:23,840 Number one, can you imagine being the people that walked into work the next 675 00:33:23,840 --> 00:33:25,200 day and went, where's our trucks? 676 00:33:26,370 --> 00:33:31,620 Number two, can you imagine being the depot manager who opens up an envelope 677 00:33:31,940 --> 00:33:35,280 with eight keys in it and a little map of where all the trucks are? 678 00:33:36,410 --> 00:33:39,810 Imagine being the guy in charge of the warehouse and logistics. 679 00:33:40,665 --> 00:33:43,205 You're just going, I've got trucks missing and no idea what's going on. 680 00:33:44,305 --> 00:33:45,960 Imagine being the security guard. 681 00:33:47,460 --> 00:33:49,170 The A Trucks have got a stolen bus. 682 00:33:50,560 --> 00:33:54,740 Now, in all of our contracts, I have a clause that anyone I bypass, anyone 683 00:33:54,740 --> 00:33:59,560 I hoodwink, anyone I steal from, you cannot tell them off, you cannot 684 00:33:59,560 --> 00:34:02,920 reprimand them, you cannot fire them, you cannot discipline them in any way. 685 00:34:03,170 --> 00:34:05,460 The only thing you're allowed to do is give them to me 686 00:34:05,460 --> 00:34:06,850 and my buddies for training. 687 00:34:07,560 --> 00:34:07,980 Okay? 688 00:34:08,550 --> 00:34:10,350 Because I don't think it's fair. 689 00:34:10,420 --> 00:34:11,140 I just don't. 690 00:34:12,130 --> 00:34:16,050 You should not be putting people up against me and my team if 691 00:34:16,050 --> 00:34:17,450 they haven't been fully trained. 692 00:34:20,010 --> 00:34:22,980 So, the second lesson from this one. 693 00:34:23,870 --> 00:34:25,260 What could have stopped us? 694 00:34:26,410 --> 00:34:30,360 There's three main points here that could have easily stopped me and my buddy. 695 00:34:31,070 --> 00:34:35,790 Number one, if they'd given the security guard an extension lead and a heater, 696 00:34:36,020 --> 00:34:39,260 he would not have needed to go for a walk every half hour just to warm his 697 00:34:39,260 --> 00:34:42,310 body up, to get away from being frozen. 698 00:34:44,050 --> 00:34:47,810 If he'd had a heater and an extension lead, that place would 699 00:34:47,810 --> 00:34:48,930 have been so much more secure. 700 00:34:50,030 --> 00:34:55,870 Number two, on that fire door that was wedged with a piece of wood, if they'd 701 00:34:55,870 --> 00:35:00,930 just put an RFID lock on it, or a code lock on it, then all the smokers who hated 702 00:35:00,940 --> 00:35:04,420 going from that bit of the warehouse and walking all the way around when the doors 703 00:35:04,420 --> 00:35:09,000 were locked, just to have a cigarette, they could have just gone through that 704 00:35:09,010 --> 00:35:12,420 door, easily gone for a cigarette, and it would have stayed secure. 705 00:35:12,950 --> 00:35:13,750 Cost of that? 706 00:35:14,320 --> 00:35:15,340 About 25. 707 00:35:16,880 --> 00:35:18,420 Cost of a heater and extension? 708 00:35:19,090 --> 00:35:20,240 Probably about 40. 709 00:35:20,390 --> 00:35:22,200 The last one. 710 00:35:23,070 --> 00:35:27,800 If the person in charge of the keys had just taken the key out of the lockbox, I 711 00:35:27,800 --> 00:35:29,740 would never have got access to the keys. 712 00:35:30,370 --> 00:35:31,080 Cost of that? 713 00:35:31,610 --> 00:35:32,110 Nothing. 714 00:35:33,820 --> 00:35:34,470 Think about it. 715 00:35:35,000 --> 00:35:38,510 I don't want you to panic about security costing you an absolute fortune. 716 00:35:39,775 --> 00:35:46,055 But if they'd spent 60, 70 on those little things that I've just mentioned, they'd 717 00:35:46,055 --> 00:35:52,915 have stopped a heist from me and my mate that was probably worth about 11 million. 718 00:35:54,215 --> 00:35:58,355 Now again, I want to point out to you, it's not just the money. 719 00:35:59,145 --> 00:36:02,862 If we'd stolen that stuff and gone, We could have sold all of that 720 00:36:02,862 --> 00:36:06,990 gear and probably got about 30 to 40 percent of its value in cash. 721 00:36:07,110 --> 00:36:10,220 Okay, so we would have gained 4 to 5 million pounds. 722 00:36:11,890 --> 00:36:13,150 It's about reputation. 723 00:36:14,400 --> 00:36:19,570 Can you imagine calling up every single end user and saying your stuff that was 724 00:36:19,570 --> 00:36:22,890 being delivered today has been stolen and we've got no idea where it is? 725 00:36:23,540 --> 00:36:27,690 Can you imagine the media and the PR, one of the biggest logistics firms in 726 00:36:27,690 --> 00:36:31,670 the world, has just had this stolen from their base and they've got no proof 727 00:36:31,670 --> 00:36:33,500 of what happened, where, when or why? 728 00:36:35,300 --> 00:36:36,340 That's what it's about. 729 00:36:37,030 --> 00:36:38,850 That could have brought that company down. 730 00:36:40,080 --> 00:36:41,020 What could have saved them? 731 00:36:41,700 --> 00:36:42,520 About 70 quid. 732 00:36:43,990 --> 00:36:44,960 Just ridiculous. 733 00:36:45,750 --> 00:36:46,840 Let's do another magic trick. 734 00:36:47,000 --> 00:36:49,790 Because at some point, any minute now, Becca's going to tell me 735 00:36:49,790 --> 00:36:50,680 off and tell me it's sharp. 736 00:36:50,960 --> 00:36:53,370 But Becca, just to warn you, I could keep going for hours. 737 00:36:53,760 --> 00:36:55,320 This is one of my favorite tricks. 738 00:36:55,350 --> 00:36:57,440 I don't do loads of card tricks anymore. 739 00:36:57,470 --> 00:36:57,850 Okay? 740 00:36:58,100 --> 00:36:59,370 I, I, I love this. 741 00:36:59,370 --> 00:37:00,130 We get three cards. 742 00:37:00,130 --> 00:37:01,780 Now, you will notice one of them is red. 743 00:37:01,940 --> 00:37:03,840 And when I turn them around, it's the only red card. 744 00:37:03,840 --> 00:37:05,570 So we've got a four, a five, and a six. 745 00:37:05,810 --> 00:37:06,120 Okay? 746 00:37:06,640 --> 00:37:07,580 Four, five, six. 747 00:37:08,035 --> 00:37:08,375 Got it? 748 00:37:08,875 --> 00:37:10,435 The red one is the red one. 749 00:37:10,645 --> 00:37:14,615 Now, I'm at an age and a size where I need to look after my heart. 750 00:37:15,115 --> 00:37:17,435 So that's why I make sure it's the red card so we can keep 751 00:37:17,435 --> 00:37:18,695 an eye on it really easily. 752 00:37:18,785 --> 00:37:19,145 Got it? 753 00:37:19,555 --> 00:37:20,715 Red one, red one. 754 00:37:21,195 --> 00:37:22,225 I'll make it easier. 755 00:37:22,735 --> 00:37:25,105 I'll put the red one over here so it's on its own. 756 00:37:25,725 --> 00:37:28,165 And for those of you who think I'm cheating, look, it's still 757 00:37:28,175 --> 00:37:30,765 the four and the six there, okay? 758 00:37:30,865 --> 00:37:32,925 The blue cards, four and the six. 759 00:37:33,115 --> 00:37:37,835 And for those of you who are cheeky kids, there's nothing in between them at all. 760 00:37:37,875 --> 00:37:39,395 There's just two cards. 761 00:37:39,945 --> 00:37:41,875 So we get rid of these two down there. 762 00:37:43,850 --> 00:37:46,990 And we've got the five of hearts just here. 763 00:37:48,570 --> 00:37:49,660 Where'd the joker come from? 764 00:37:49,660 --> 00:37:49,670 I 765 00:37:52,550 --> 00:37:53,580 love that stuff. 766 00:37:53,630 --> 00:37:55,410 I still love close up magic. 767 00:37:55,670 --> 00:37:57,560 I still love messing with people's heads. 768 00:37:57,720 --> 00:37:58,380 Scams. 769 00:37:59,340 --> 00:38:00,050 Insurances. 770 00:38:00,050 --> 00:38:01,410 I'm gonna warn you about them now. 771 00:38:01,690 --> 00:38:04,960 If you buy foreign insurance for your business or for your personal 772 00:38:04,960 --> 00:38:08,340 world, anywhere, please do it through a broker based trust. 773 00:38:08,360 --> 00:38:10,950 Please do it through a way that you fully trust, okay? 774 00:38:11,190 --> 00:38:14,320 Because I'm gonna tell you about a scam that's taking UK businesses 775 00:38:14,320 --> 00:38:17,035 to Now, here's what I do. 776 00:38:17,085 --> 00:38:19,675 I set up an insurance company and I go and buy the cheapest 777 00:38:19,685 --> 00:38:21,145 possible insurance anywhere. 778 00:38:21,375 --> 00:38:25,515 Let's say it's a travel insurance for my dog to go to Devon and back. 779 00:38:26,985 --> 00:38:27,815 Cheap, okay. 780 00:38:28,045 --> 00:38:29,165 It'll cost me a couple of pound. 781 00:38:29,875 --> 00:38:33,345 Now, when I get that insurance document through, I then set up an insurance 782 00:38:33,345 --> 00:38:41,065 company that uses lots of check out our insurance prices, places, and, 783 00:38:41,375 --> 00:38:44,825 and you guys go there and say, I want insurance for my wedding business. 784 00:38:45,775 --> 00:38:49,505 We'll go for PLI, that's gonna cost me three or four hundred pound a year. 785 00:38:51,315 --> 00:38:54,485 One company is about 20 percent cheaper than the others but 786 00:38:54,495 --> 00:38:55,795 offers exactly what you want. 787 00:38:57,485 --> 00:39:01,795 Now, what I do is when you buy the insurance from me, I 788 00:39:01,815 --> 00:39:03,975 take my dog travel insurance. 789 00:39:04,605 --> 00:39:09,325 I take the PDF, I edit the PDF so you've got a nice looking insurance 790 00:39:09,325 --> 00:39:15,675 document and I change all the details from Sammy Dog Newton to your wedding 791 00:39:15,685 --> 00:39:19,925 business, your addresses and change the information to make it look right. 792 00:39:20,285 --> 00:39:23,315 There is an insurance document of that name that does exist 793 00:39:23,375 --> 00:39:27,005 and there is an underwriter from that company that does exist. 794 00:39:27,195 --> 00:39:30,515 So you guys think you're safe because you've got the document 795 00:39:30,525 --> 00:39:31,775 that proves you're insured. 796 00:39:34,875 --> 00:39:35,435 You haven't. 797 00:39:37,660 --> 00:39:38,610 I've just committed fraud. 798 00:39:39,900 --> 00:39:41,050 I've just changed a document. 799 00:39:41,790 --> 00:39:43,600 Made it look like you've got good insurance. 800 00:39:44,460 --> 00:39:47,200 You've got insurance for a dog that you don't own. 801 00:39:48,060 --> 00:39:49,180 Probably doesn't even exist. 802 00:39:51,010 --> 00:39:52,850 This is happening now. 803 00:39:53,970 --> 00:39:54,440 Okay? 804 00:39:55,660 --> 00:40:02,000 So, horribly, if you need insurance for your businesses, please do use a 805 00:40:02,060 --> 00:40:04,270 broker that's trusted and you know. 806 00:40:05,475 --> 00:40:06,345 Don't get me wrong. 807 00:40:06,425 --> 00:40:09,035 I completely understand we need to save money at the moment. 808 00:40:09,345 --> 00:40:12,245 I completely understand that we want to find the best deals. 809 00:40:13,225 --> 00:40:16,825 But sometimes, that amazing deal is the one that's going to bring your company. 810 00:40:17,715 --> 00:40:18,145 Okay? 811 00:40:19,315 --> 00:40:20,245 I promised at the start. 812 00:40:20,885 --> 00:40:23,545 This is not information that's going to cost you loads of money. 813 00:40:24,045 --> 00:40:26,525 This is stuff that you should need to do due diligence on. 814 00:40:28,105 --> 00:40:30,095 Get drones from somewhere you trust. 815 00:40:30,525 --> 00:40:30,795 Right! 816 00:40:32,415 --> 00:40:32,945 We could do that. 817 00:40:32,945 --> 00:40:33,495 We could do that. 818 00:40:33,685 --> 00:40:34,425 Oh, we could do that. 819 00:40:36,395 --> 00:40:37,015 Yes! 820 00:40:37,405 --> 00:40:39,975 I'm going to do one more silly little story. 821 00:40:40,285 --> 00:40:42,085 This one is kind of important. 822 00:40:42,095 --> 00:40:44,555 If you I heard Becca talk about wedding fairs earlier. 823 00:40:44,905 --> 00:40:51,780 If you use chip and pin machines to, to sell to people, If you use chip 824 00:40:51,780 --> 00:40:53,670 and pin machines to buy things Yes! 825 00:40:53,670 --> 00:40:56,760 I'm going to doat the moment is going great. 826 00:40:56,790 --> 00:40:58,290 I think it's a very good thing. 827 00:40:58,320 --> 00:40:59,270 I really do like it. 828 00:40:59,590 --> 00:41:04,380 I prefer connecting it to my mobile because at least then I have my 829 00:41:04,380 --> 00:41:07,600 thumbprint or my facial recognition that stops anyone using my card. 830 00:41:08,010 --> 00:41:11,920 If you take contactless payments, how do you know 100 percent that that 831 00:41:11,930 --> 00:41:12,910 is the person who owns that card? 832 00:41:13,270 --> 00:41:18,240 If you do chip and pin, here's the warning story for you now. 833 00:41:19,660 --> 00:41:22,800 So, I was in Tesco's a little while ago. 834 00:41:23,470 --> 00:41:26,800 Now, I live in an area that's very tourist heavy. 835 00:41:27,270 --> 00:41:29,190 I love the area I live in, it's very pretty. 836 00:41:29,770 --> 00:41:33,840 I don't know how and I don't know why but whenever I'm in Tesco or 837 00:41:34,160 --> 00:41:37,430 Sainsbury's or something like that there will normally be a little old lady 838 00:41:37,450 --> 00:41:38,900 wanting to chat to me about something. 839 00:41:40,060 --> 00:41:43,950 Now this one time this little old lady wanted to chat me about how excited she 840 00:41:43,950 --> 00:41:47,670 was because her daughter and her grandson were coming to visit her and they're 841 00:41:47,670 --> 00:41:50,630 going to enjoy the touristy stuff and I'm like yeah it's great I love doing that. 842 00:41:51,510 --> 00:41:54,980 At the teal she's in front of me, she put her stuff on there, 843 00:41:55,240 --> 00:41:56,510 she's got me on the conveyor belt. 844 00:41:56,600 --> 00:41:57,010 thingy. 845 00:41:57,010 --> 00:42:00,420 I start putting my stuff out and she says, Oh, you're not a single man. 846 00:42:00,420 --> 00:42:00,730 Are you? 847 00:42:00,730 --> 00:42:01,550 That's too much for us. 848 00:42:01,690 --> 00:42:02,950 And I went, no, I'm just to be glad. 849 00:42:03,500 --> 00:42:06,570 But stuff and stuff, normal things going on. 850 00:42:06,570 --> 00:42:08,830 Now, 851 00:42:11,190 --> 00:42:14,200 the amount that she's paying is way over contactless. 852 00:42:14,540 --> 00:42:16,030 So she used the chip and pin. 853 00:42:17,190 --> 00:42:20,370 She's now stood to a bloke that looks massive. 854 00:42:20,785 --> 00:42:23,675 When I'm not wearing the trolley head, let's be honest, I look 855 00:42:23,675 --> 00:42:25,775 like a shaved head thug, okay? 856 00:42:26,275 --> 00:42:31,965 She's stood next to me, the lady passes her the chip and pin machine, this little 857 00:42:31,965 --> 00:42:39,040 old lady then takes it, puts her card in, literally showing me She taps in her pin. 858 00:42:42,870 --> 00:42:44,530 You guys know what I do for a living. 859 00:42:45,420 --> 00:42:46,080 How long do you 860 00:42:46,090 --> 00:42:49,830 would take me to have lifted her do you really think it would I probably 861 00:42:49,830 --> 00:42:53,760 could have lifted her wallet, taken the credit card, put the wallet back in her 862 00:42:53,760 --> 00:42:56,710 pocket without her even knowing and had her credit card for as long as I want. 863 00:42:57,840 --> 00:42:59,400 And I'm one of the nicer ones. 864 00:43:00,660 --> 00:43:03,590 Imagine some absolute a hole who would just take the 865 00:43:03,720 --> 00:43:04,900 wallet and hit her to get it. 866 00:43:06,595 --> 00:43:08,065 Now imagine they've got a PIN number. 867 00:43:09,745 --> 00:43:11,805 How long will it take her to cancel that card? 868 00:43:13,685 --> 00:43:15,495 Now this is a sensible one, okay? 869 00:43:16,115 --> 00:43:21,415 If you're running wedding fairs and you have people paying you using chip and 870 00:43:21,415 --> 00:43:24,075 PIN, please make sure they're covered. 871 00:43:25,565 --> 00:43:31,005 Because if a thief, if a mugger, if a burglar sees their PIN number while 872 00:43:31,045 --> 00:43:35,582 you're engaging that person, how will you feel when you hear about it? 873 00:43:35,582 --> 00:43:38,520 We all want to stop these absolute scumbuckets. 874 00:43:41,250 --> 00:43:44,440 And just giving people little ways of covering their pins 875 00:43:44,520 --> 00:43:45,680 is the best thing you can do. 876 00:43:47,120 --> 00:43:47,550 Okay? 877 00:43:48,420 --> 00:43:50,930 It's for you, it's for your reputation, it's for your client. 878 00:43:51,200 --> 00:43:56,420 And the best result is you will never hear about this working. 879 00:43:57,110 --> 00:43:59,240 Because if it works, the thing will happen. 880 00:44:00,760 --> 00:44:04,380 The worst result is that you hear that a bride got hit over the head because 881 00:44:04,380 --> 00:44:06,000 she was taken for a credit card. 882 00:44:06,595 --> 00:44:09,955 Because somebody saw her using her PIN number while they were dealing with you. 883 00:44:11,255 --> 00:44:13,255 Please, it's just simple stuff. 884 00:44:13,475 --> 00:44:16,195 I want this stuff to stop as quickly as possible. 885 00:44:19,325 --> 00:44:22,075 Becca: I really hope you enjoyed today's sneaky look inside 886 00:44:22,115 --> 00:44:23,985 the Members Lounge portal. 887 00:44:24,225 --> 00:44:27,135 I hope that you will consider joining us in the Members Lounge. 888 00:44:27,135 --> 00:44:30,575 We have current up to date training just like this every single month, 889 00:44:30,615 --> 00:44:32,895 plus a huge library of training that we've had over the years. 890 00:44:32,960 --> 00:44:36,000 Previously, also, if you want to see this video again, but with 891 00:44:36,000 --> 00:44:38,970 the PowerPoint visuals or with the Q and a, at the end, you'll find 892 00:44:38,970 --> 00:44:40,260 it all inside the members lounge. 893 00:44:40,500 --> 00:44:41,390 I'll see you next time.