1 00:00:00,690 --> 00:00:10,239 Hello and welcome to this week's episode of BWB Extra, where we get to know entrepreneur, mentor and investor, John Stapleton, a little better. 2 00:00:11,050 --> 00:00:13,310 So John, let's wind the clock back. 3 00:00:13,590 --> 00:00:16,560 We've had a bit of a taster of this, but we're just going to cover it a bit more. 4 00:00:16,860 --> 00:00:19,040 How did you end up doing what you now do? 5 00:00:19,435 --> 00:00:20,905 So what did you do at university? 6 00:00:21,385 --> 00:00:28,705 Well, I studied industrial microbiology in dub, which is usually a show, a conversation stopper straightaway as well. 7 00:00:28,885 --> 00:00:29,635 There's lots of these. 8 00:00:30,085 --> 00:00:33,975 There's a story here, which is kinda like interesting way back in 1987 or so. 9 00:00:34,245 --> 00:00:37,425 Yeah, I studied industrial microbiology and there's lots of things you could do, which really exciting. 10 00:00:37,425 --> 00:00:40,455 Then in, in Ireland there was, the economy was on its knees. 11 00:00:40,455 --> 00:00:44,445 So in the 1980s, mid it, mid 1980s is like, there was, there were no jobs. 12 00:00:44,565 --> 00:00:47,655 Yeah, so it was really important to figure out when you come outta university, what. 13 00:00:48,125 --> 00:00:48,735 What were you going to do? 14 00:00:48,745 --> 00:00:52,945 What sort of job was this university experience going to prepare you for? 15 00:00:52,985 --> 00:00:57,584 And there were two things which we weren't quite sure if they were going to, you know, have any longevity. 16 00:00:57,734 --> 00:01:01,655 And you'll chuckle when I say, one was genetic engineering, another was biotechnology. 17 00:01:01,894 --> 00:01:06,115 So both of them turned out quite well in hindsight. 18 00:01:07,534 --> 00:01:12,684 Maybe I took the conservative approach, you know what, I've got to go into food because that's one thing that's never going to go out of fashion. 19 00:01:12,695 --> 00:01:16,464 Food is always going to be around because lots of people, and we even, you know, population is growing. 20 00:01:16,475 --> 00:01:16,795 Which is. 21 00:01:18,285 --> 00:01:21,005 A different challenge in terms of trying to feed the world. 22 00:01:21,035 --> 00:01:22,645 But people are always going to need to eat. 23 00:01:22,675 --> 00:01:26,425 So food, the food industry is going to evolve, but it's always going to be around. 24 00:01:27,245 --> 00:01:28,105 So I'm going to get into food. 25 00:01:28,145 --> 00:01:30,275 So then I came to Reading University and studied food science. 26 00:01:30,285 --> 00:01:33,485 So I became kind of a bit of a techie in the food science, to understand all of that. 27 00:01:33,625 --> 00:01:36,565 But then I met a guy called Andrew, Andrew Palmer, and he was the entrepreneur. 28 00:01:36,585 --> 00:01:44,134 He had this crazy idea of making fresh soup, and he came to Reading because it was a centre of excellence in food, which is why I had gone there, to ask these guys about making soup. 29 00:01:44,185 --> 00:01:50,399 Now, An entrepreneur asking a scientist a question about how you do things is like, just the wrong question. 30 00:01:50,399 --> 00:01:52,630 Because the scientist won't understand the question. 31 00:01:52,920 --> 00:01:56,199 You know, science is all about certainty and testing and proving. 32 00:01:56,199 --> 00:01:59,130 An entrepreneur is about gut feel and intuition and doing. 33 00:01:59,860 --> 00:02:06,399 So he didn't really get very far, but what they did say to him, and I still to this day don't know why, I guess they were just trying to get rid of him. 34 00:02:06,809 --> 00:02:09,669 They said, this Irish guy finishing up his master's, he might be able to help you. 35 00:02:11,325 --> 00:02:12,105 You should meet him. 36 00:02:12,335 --> 00:02:16,585 And I was on campus, we met, we went to the pub for lunch, and we were kicked out of closing time. 37 00:02:16,585 --> 00:02:23,215 We spent the entire afternoon, the entire evening, Talking, arguing, discussing, we ended up with more questions than answers. 38 00:02:23,335 --> 00:02:24,775 You were just talking about soup. 39 00:02:25,355 --> 00:02:30,134 Well, soup and everything that goes with it, you know, soup, consumers, how, what, how do you make it? 40 00:02:30,454 --> 00:02:34,505 He had no idea, I clearly had no idea, but between the two of us we were going to figure it out. 41 00:02:34,505 --> 00:02:41,735 So in the end, the short version of the story is, we ended up, like I say, with so many questions, the only way we could figure out what the answer would be was to go and do it. 42 00:02:41,735 --> 00:02:42,805 So we decided then to do it. 43 00:02:43,375 --> 00:02:46,199 And that's when New Covent Garden Soup Company ultimately was founded. 44 00:02:46,480 --> 00:02:50,030 It was born all the way back in 1987 in Reading University. 45 00:02:50,600 --> 00:02:51,830 Uh, so that's how I got into it. 46 00:02:52,200 --> 00:02:53,840 Purely in the wrong place at the wrong time. 47 00:02:53,880 --> 00:02:55,270 Do you have a long term goal? 48 00:02:55,739 --> 00:02:56,199 Yeah. 49 00:02:56,520 --> 00:02:58,620 The long term goal was five years later sell the business. 50 00:02:58,760 --> 00:02:59,030 Yeah. 51 00:02:59,030 --> 00:03:00,400 That's as long term as we could think. 52 00:03:00,410 --> 00:03:01,480 I mean, I was out of university. 53 00:03:01,480 --> 00:03:02,789 That five years seemed like a long time. 54 00:03:03,390 --> 00:03:05,450 It was very naive to think you could do that in five years. 55 00:03:05,550 --> 00:03:07,290 You probably needed ten, and we did. 56 00:03:07,290 --> 00:03:07,990 It's always ten. 57 00:03:08,270 --> 00:03:10,350 It's, it's, it's, it's more than five, certainly. 58 00:03:10,350 --> 00:03:16,775 Because if you sell a business in the food industry, Uh, five years in, you've almost, you've kind of invariably left value on the table. 59 00:03:16,825 --> 00:03:18,685 Because you haven't realized the value yet. 60 00:03:18,855 --> 00:03:23,475 You haven't proved enough to be able to get, you know, a return that you, that you probably could. 61 00:03:23,725 --> 00:03:25,065 Now, don't get me wrong. 62 00:03:25,575 --> 00:03:35,075 You've got this kind of what I call entrepreneurial sort of disease or, or, or, or, yeah, it's a kind of a, uh, an illness if you like, which, which where you say to an entrepreneur, when are you going to sell your business? 63 00:03:35,075 --> 00:03:38,395 And they go, two years time, because I want to do this, this, and this. 64 00:03:38,415 --> 00:03:39,215 There's an opportunity here. 65 00:03:39,245 --> 00:03:40,095 I've never done this properly. 66 00:03:40,095 --> 00:03:40,825 I think I want to do that. 67 00:03:41,164 --> 00:03:41,895 I'd say two years. 68 00:03:41,895 --> 00:03:42,064 So. 69 00:03:42,385 --> 00:03:43,575 That's not like a sensible answer. 70 00:03:43,995 --> 00:03:45,815 You come back in two years time and you have a problem though. 71 00:03:45,835 --> 00:03:47,495 If you ask the same question, you get the same answer. 72 00:03:47,535 --> 00:03:48,275 Two years time. 73 00:03:48,305 --> 00:03:50,395 Because I've got this to do, and I've got that to do, and there's so many exciting... 74 00:03:50,595 --> 00:03:54,265 So an entrepreneur will always say, I need more time to do more, to add more value. 75 00:03:55,254 --> 00:03:58,155 All I can say is that, take that, you know, element out of it. 76 00:03:58,185 --> 00:04:03,795 And five years is too short, and ten years might be about right, or somewhere eight to ten years is about right in my experience. 77 00:04:03,795 --> 00:04:05,765 So we thought five years we'd sell the business took us ten. 78 00:04:06,445 --> 00:04:09,910 But in those days, 10 years went by, like 5 years anyway, you know. 79 00:04:09,910 --> 00:04:21,344 What do you think about these kind of, uh, uh, structuring, the way people structure a lot of the deals these days where, you know, you, you effectively sell a, a majority stake, or you sell, 80 00:04:21,524 --> 00:04:30,595 uh, almost a majority stake, and then you've got a deal to sell some more in a couple of years, and a couple of years after that, you know, to try and avoid that leaving the money on the table. 81 00:04:30,605 --> 00:04:31,345 Uh, how's it work? 82 00:04:31,345 --> 00:04:31,945 What are you saying? 83 00:04:32,155 --> 00:04:32,754 What, what, what kind of deal? 84 00:04:32,755 --> 00:04:39,284 You basically, you sell, say, 51%, The entrepreneur does, but you've got put and call options. 85 00:04:40,525 --> 00:04:47,425 This is exactly what happened with Innocent, that say, we'll sell you another chunk in two years time, we'll sell you another chunk in four years time. 86 00:04:47,435 --> 00:04:48,285 To the investor. 87 00:04:48,345 --> 00:04:49,165 To the investor. 88 00:04:49,545 --> 00:04:54,585 But the, the entrepreneur is still in there, in the business with the investor for that period, so you can... 89 00:04:55,510 --> 00:05:01,390 You know, structure the business and what the business is doing in a way to make the most money on the second and third sales. 90 00:05:02,990 --> 00:05:10,550 Yeah, I call it the Green and Blacks model because for us, Green and Blacks were the first to do that, that I heard of, and it was kind of, oh, that's an interesting way of doing it, why would you do that? 91 00:05:10,710 --> 00:05:18,670 And the reason is, it reduces the uncertainty, it takes away a bit of the risk, you know, the Cadbury's in that case were coming into the business, providing investment. 92 00:05:19,030 --> 00:05:23,690 But you almost, almost always end up making around the same. 93 00:05:24,274 --> 00:05:28,094 For, you know, a third of your business as you did for half your business at the start. 94 00:05:28,094 --> 00:05:28,134 Really? 95 00:05:28,164 --> 00:05:28,714 Is that what you're saying? 96 00:05:28,804 --> 00:05:29,124 Yeah. 97 00:05:29,125 --> 00:05:29,522 It's not more. 98 00:05:29,522 --> 00:05:31,365 Yeah, I mean, if you're well advised. 99 00:05:31,365 --> 00:05:32,164 It normally works well. 100 00:05:32,724 --> 00:05:33,854 Obviously advising on deals like this. 101 00:05:33,864 --> 00:05:35,984 So you've got to take account of the stuff that you don't know yet. 102 00:05:35,995 --> 00:05:38,384 So that, I want to end up with that value at the end. 103 00:05:38,574 --> 00:05:41,305 So, yeah, my put and call option makes sort of sense. 104 00:05:41,455 --> 00:05:42,935 Otherwise, you kind of think, well, how do I know? 105 00:05:42,954 --> 00:05:43,955 Well, in that case, leave. 106 00:05:44,670 --> 00:05:45,140 Don't do that. 107 00:05:45,140 --> 00:05:49,670 And you also need to maintain enough control that you can pull the right levers during that period. 108 00:05:49,680 --> 00:05:50,620 You can make the right decisions. 109 00:05:51,090 --> 00:05:51,450 You do. 110 00:05:51,460 --> 00:05:51,700 You do. 111 00:05:51,700 --> 00:05:52,699 So it's another model. 112 00:05:52,700 --> 00:05:52,930 Yeah. 113 00:05:52,930 --> 00:05:54,130 I wouldn't knock it. 114 00:05:54,360 --> 00:05:56,050 It clearly works for lots of businesses. 115 00:05:56,169 --> 00:05:57,440 You need to be a little bit more mature though. 116 00:05:57,469 --> 00:05:59,539 You know, five, six years in, or at least. 117 00:05:59,999 --> 00:06:00,189 Yeah. 118 00:06:00,189 --> 00:06:01,390 Before you start thinking about that. 119 00:06:01,769 --> 00:06:03,710 Uh, but you can get resources into the business. 120 00:06:03,729 --> 00:06:10,454 It's another way of, you know, bringing resources into the business you don't have, which is your argument when you sell, ultimately, if you don't do that, you're selling tomorrow, you know. 121 00:06:10,735 --> 00:06:13,355 Tomorrow's potential, but you want to get tomorrow's price today. 122 00:06:13,655 --> 00:06:16,555 So you kind of say, we've done all this, realize a huge amount of potential. 123 00:06:16,665 --> 00:06:17,465 It clearly works. 124 00:06:17,815 --> 00:06:23,105 You guys can come in with your experience and your money and marketing opportunity, take it international or do more. 125 00:06:23,595 --> 00:06:24,874 Which is exactly our argument. 126 00:06:24,874 --> 00:06:25,074 Yeah. 127 00:06:25,775 --> 00:06:26,685 We sold it to Daniels. 128 00:06:27,015 --> 00:06:28,074 But we want a premium for that. 129 00:06:28,484 --> 00:06:35,284 And they, and they agreed and they bought and then they took it to, we sold 20 million revenue and they took it to 100 million revenue over, over the next eight years. 130 00:06:35,354 --> 00:06:36,944 So great for them and great for us. 131 00:06:38,084 --> 00:06:40,015 And do you personally have a long term goal? 132 00:06:40,354 --> 00:06:48,094 Um, I, I guess I'd like to do more and more and more of what I'm doing is a bit of a cop out this answer, but more and more of what I'm doing in a way that, that really makes a difference. 133 00:06:48,334 --> 00:06:48,594 Right. 134 00:06:48,594 --> 00:06:50,905 So I'd like to help small businesses to grow. 135 00:06:51,315 --> 00:06:57,035 Um, so I got a great opportunity and scope to help all sorts of small businesses to grow that are in the food and drink space. 136 00:06:57,085 --> 00:07:01,924 I like to get involved with, with, um, challenger brands and brands that have a purpose. 137 00:07:02,265 --> 00:07:08,995 And one of the other things, by the way, that I'm involved in these days, apart from what we talked about earlier, is I'm chairman of a vertically farmed business or a vertical farm business. 138 00:07:09,004 --> 00:07:09,795 Oh, in a building. 139 00:07:10,105 --> 00:07:10,405 Yeah. 140 00:07:10,405 --> 00:07:12,815 Fisher Farms is a vertical farm business. 141 00:07:12,815 --> 00:07:20,315 And we, We are just about to open the biggest, we think actually, the biggest vertical farm in the world, outside Norwich, in Norfolk. 142 00:07:20,575 --> 00:07:24,175 Actually, we're not really building a vertical farm, we're building more of a horizontal farm. 143 00:07:24,414 --> 00:07:28,615 Traditionally it was stacked, you know, very high, and you can still stack high, but we just build out. 144 00:07:29,115 --> 00:07:35,484 Um, and the whole idea is it's a fantastic opportunity to contribute to, you know, sustainable goals and food security. 145 00:07:35,494 --> 00:07:37,135 It is one of the best ways. 146 00:07:37,525 --> 00:07:48,424 To, to, to, in a post Brexit world, to satisfy some of the opportunities, some of the, the challenges, um, that the UK, um, retail category is facing. 147 00:07:48,435 --> 00:07:55,544 Because the majority of what we will grow, which is green leafy things, so bagged salads and herbs, are sourced from overseas. 148 00:07:55,770 --> 00:07:59,640 Um, during the winter months, for obvious reasons, you can't grow in the UK. 149 00:07:59,940 --> 00:08:02,900 And all the issues with importing and control of overseas. 150 00:08:02,900 --> 00:08:06,560 And you saw a lot of empty shelves this winter in the UK, for various reasons. 151 00:08:07,069 --> 00:08:13,530 But most of the time for, because the security of the supply chain coming from overseas was disrupted or was unreliable. 152 00:08:14,199 --> 00:08:15,830 And we remove all that uncertainty. 153 00:08:16,169 --> 00:08:20,770 Because we grow, we, you know, the conditions we generate in our vertical farm internally. 154 00:08:21,049 --> 00:08:23,650 is ideal 365 days a year. 155 00:08:23,809 --> 00:08:26,080 So it's optimized for growing whatever we want to grow. 156 00:08:26,340 --> 00:08:27,950 And it's growing in the UK and it's right there. 157 00:08:28,539 --> 00:08:33,759 So we can supply into the retailers or into the food service industry or into the manufacturing industry for retailers. 158 00:08:34,250 --> 00:08:40,810 So there's a huge demand for, Uh, that those products because it solves that solution, it's a solution to solving that problem. 159 00:08:41,200 --> 00:08:44,130 And secondly, it's, it's a wonderful sustainability message, right? 160 00:08:44,130 --> 00:08:47,240 We use 3 percent of the water that a traditional farm would. 161 00:08:47,379 --> 00:08:49,130 Yeah, they're supposed to be incredibly efficient. 162 00:08:49,140 --> 00:08:55,200 And they, uh, we have a client who's done it in an office and people get, you get these sort of huge happiness uplifts. 163 00:08:55,450 --> 00:08:59,170 And the thing that makes them happiest is taking a tomato home, basically. 164 00:08:59,210 --> 00:09:03,290 Yeah, there's a couple of young guys as well that do, um, in London are doing vertical farm. 165 00:09:04,615 --> 00:09:09,125 for supplying restaurants and things for, you know, It's more of a localised approach. 166 00:09:09,185 --> 00:09:10,545 And our approach is doing all of that. 167 00:09:10,545 --> 00:09:11,895 It's hydroponics under lights. 168 00:09:11,915 --> 00:09:13,725 So that's the technology, but it's at scale. 169 00:09:14,045 --> 00:09:25,465 Because we want to ultimately have large enough farms to supply retailers, but also ultimately to bring the cost, the unit cost of growing a bag of salad to be equal to that of Conventionally grown crops. 170 00:09:25,785 --> 00:09:26,125 Okay. 171 00:09:26,175 --> 00:09:27,035 We want it to be accessible. 172 00:09:27,035 --> 00:09:33,405 We're not trying to build a premium product that's only accessible to Brexit. 173 00:09:33,555 --> 00:09:36,135 The biggest problem that Britain has is that it can't feed itself. 174 00:09:36,135 --> 00:09:38,155 It just physically cannot, right? 175 00:09:38,824 --> 00:09:40,165 So it's a net importer. 176 00:09:40,320 --> 00:09:45,000 For a whole bunch of reasons, over many, many decades of decisions or indecisions. 177 00:09:45,000 --> 00:09:45,800 That's a huge problem. 178 00:09:45,800 --> 00:09:47,200 Is that not common with countries? 179 00:09:47,200 --> 00:09:48,970 Or most countries can feed themselves, can they? 180 00:09:49,310 --> 00:09:50,390 Yeah, it very much depends. 181 00:09:50,390 --> 00:09:55,280 Like Ireland is a net exporter for all the historical reasons that agriculture is so strong in Ireland. 182 00:09:55,710 --> 00:09:57,510 You know, take Egypt. 183 00:09:57,510 --> 00:10:01,520 Egypt, before the war, imported 100 percent of their wheat from, guess where? 184 00:10:01,610 --> 00:10:02,240 Ukraine. 185 00:10:02,870 --> 00:10:05,150 Uh, major problem, all of a sudden, right today. 186 00:10:05,190 --> 00:10:07,240 Right now the civil sort of mitigated some of that problem. 187 00:10:07,250 --> 00:10:08,800 But, but, but they are a net importer. 188 00:10:08,800 --> 00:10:11,780 Think of the, of the desert, and think of the major cities like Cairo. 189 00:10:11,970 --> 00:10:13,270 Very difficult to be self sustaining. 190 00:10:13,309 --> 00:10:17,369 However, we can build really large vertical farms in Egypt, for example, or across... 191 00:10:17,860 --> 00:10:24,730 North Africa or the Middle East, connected up to very large solar farm solutions, which is like a renewable energy source, of which they have a lot of, sun, right? 192 00:10:25,480 --> 00:10:33,700 So cheap energy, which is an issue in its own right, uh, supplying energy to the lighting system, we have, as I say And I've seen this where they create water even in the desert. 193 00:10:33,830 --> 00:10:39,309 You create these sort of, if you create these, um, from condensation and stuff, they can actually like grow crops and do this, it's sort 194 00:10:39,309 --> 00:10:44,270 of, you can get a completely self sufficient autonomous There are variations on a theme at Berkeley Farms, so you've got to be careful. 195 00:10:44,280 --> 00:10:48,710 There are hybrid systems using, using, using some element of greenhouse technology as well. 196 00:10:48,710 --> 00:10:53,800 But so, so really, strictly speaking, we're talking about hydroponics, so we have a closed system of waters. 197 00:10:53,800 --> 00:10:58,139 We just need to fill up once, and then we recycle that water with the nutrients in it all the time. 198 00:10:58,140 --> 00:10:59,350 So we're constantly using the same water. 199 00:10:59,350 --> 00:11:01,490 That's why we, Very small amount of evaporation. 200 00:11:01,630 --> 00:11:04,819 So 3 percent of the water that we use is lost in evaporation. 201 00:11:04,819 --> 00:11:05,599 Is that the key? 202 00:11:05,640 --> 00:11:07,439 I mean, more than the key, more than anything? 203 00:11:07,500 --> 00:11:08,639 Well, especially if it's in Egypt. 204 00:11:09,360 --> 00:11:16,919 There's a whole point about how it is with water scarcity and land scarcity to grow enough food to feed the world, literally. 205 00:11:17,339 --> 00:11:20,630 And back in the 1930s we had 2 billion people on the planet. 206 00:11:20,630 --> 00:11:21,829 Today we've got 8 billion. 207 00:11:22,229 --> 00:11:24,319 At this rate in 2050 we'll have 10 billion. 208 00:11:24,640 --> 00:11:30,600 Of which 5 billion, half of it will be the consumption rich middle classes. 209 00:11:30,620 --> 00:11:33,970 And we back, you know, we have grown tremendously, which is fantastic, right? 210 00:11:34,339 --> 00:11:37,550 But we have a huge problem of trying to feed the world without trashing it in the process. 211 00:11:37,555 --> 00:11:37,680 Yeah. 212 00:11:38,089 --> 00:11:45,079 And I'm not saying very Trump's gonna solve all that, but it's one way, it's one, it's one way to have to stop to, to stop trashing the, the planet. 213 00:11:45,084 --> 00:11:52,930 So we, it really is a solution today for green leafy things, but tomorrow for soft fruits and, and, and, and, and, uh, and berries. 214 00:11:52,930 --> 00:11:58,780 And ultimately we think 10, 15 years tall, we'll be able to grow things like soy, wheat, rice, indoors. 215 00:11:58,960 --> 00:12:00,580 And that's a really interesting proposition. 216 00:12:00,890 --> 00:12:06,230 In areas where it's really difficult, more difficult to grow soy, wheat, and rice. 217 00:12:06,250 --> 00:12:13,319 In indigenous populations where because of climate change, adding to all these problems, lack of water, lack of land, climate change is becoming more and more difficult. 218 00:12:13,775 --> 00:12:17,385 Um, to grow all these indigenous crops, high colorific content. 219 00:12:17,595 --> 00:12:22,745 And that's leading to migration, that's leading to strife, and that's leading to all sorts of problems, on a society level. 220 00:12:22,955 --> 00:12:24,825 Now, are we going to save the world? 221 00:12:24,905 --> 00:12:25,894 I'm not saying that. 222 00:12:26,104 --> 00:12:35,255 But I think what vertical farm technology can do is play a significant role of combating all these problems and making it easier to allow indigenous populations to stay where they want to, which is their home. 223 00:12:35,680 --> 00:12:38,050 Because, and they have to leave because they've got hunger problems. 224 00:12:38,319 --> 00:12:40,340 So, I think there's a bigger picture here. 225 00:12:40,410 --> 00:12:46,300 So, that long term goal is one thing, but it's kind of difficult not to be really excited about that proposition, right? 226 00:12:46,430 --> 00:12:53,169 So, yeah, I'm very interested in, and really focused on trying to make sure that we can do something with purpose in our lives. 227 00:12:53,289 --> 00:12:58,059 I knew Kevin Gardner was all about doing the right thing for many, many ways, but, but it's, but yeah, this is one step beyond that. 228 00:12:59,090 --> 00:13:00,890 And would you say climate change is the biggest issue? 229 00:13:01,530 --> 00:13:03,130 Oh, well, I think it's one of the major ones. 230 00:13:03,130 --> 00:13:04,600 I think there are all sorts of big issues out there. 231 00:13:04,600 --> 00:13:08,939 I'm not trying to say that everybody's essence has to be about solving a world problem. 232 00:13:08,959 --> 00:13:10,180 I'm not trying to make that statement. 233 00:13:10,560 --> 00:13:13,620 But isn't it cool that you can leverage your experience in a way that could? 234 00:13:13,930 --> 00:13:17,060 contribute to solving part of the biggest problems that we face as a society. 235 00:13:17,430 --> 00:13:18,240 That is pretty cool. 236 00:13:18,470 --> 00:13:18,780 Yeah. 237 00:13:18,900 --> 00:13:21,780 Uh, so yeah, that, that's part of what motivates me today. 238 00:13:22,870 --> 00:13:24,880 What's most misunderstood about what you do? 239 00:13:25,160 --> 00:13:32,489 I guess, well, the most misunderstood thing about what I do is, is, is that it's easy to do because I just rock up and give a bit of advice and... 240 00:13:32,559 --> 00:13:33,140 Is it easy? 241 00:13:33,170 --> 00:13:34,000 It's not easy? 242 00:13:34,100 --> 00:13:35,180 Jesus, no, it's not. 243 00:13:36,620 --> 00:13:38,610 But if it'd be easy, it wouldn't be much of a challenge. 244 00:13:38,610 --> 00:13:42,090 It's like, it's like, hang on, what is the solution to this particular problem? 245 00:13:42,899 --> 00:13:47,650 And the entrepreneur has been struggling with this for quite some time, and they're closest to the business, they should be 246 00:13:47,650 --> 00:13:51,930 anyway, they are, it's their business, and they're closest to this, and you're meant to come in and give them the answer. 247 00:13:51,930 --> 00:13:57,160 Well, It's like going to a psychiatrist, isn't it? 248 00:13:57,160 --> 00:13:59,449 You never get a psychiatrist to answer the questions. 249 00:13:59,459 --> 00:14:00,619 They always go, well, what do you think? 250 00:14:01,949 --> 00:14:03,439 So there's a little bit of that involved. 251 00:14:03,439 --> 00:14:05,259 It's like, you know, well, you're as close as it is. 252 00:14:05,259 --> 00:14:12,869 So it's usually a question of what's wrong about your implementation or how your implementation can be better as opposed to the concept is wrong, right? 253 00:14:13,099 --> 00:14:18,370 So helping a business, it's not really about me coming in with an answer. 254 00:14:18,774 --> 00:14:26,244 I think it's me sometimes helping a business, helping an entrepreneur making a better judgment about all the different options they have available to them. 255 00:14:26,264 --> 00:14:30,555 Because they probably thought about all the options, probably putting a few of the wrong levers. 256 00:14:30,675 --> 00:14:31,824 Maybe there's a better way to do something. 257 00:14:31,824 --> 00:14:35,065 Maybe they've, you know, just got the wrong mix of what really is successful. 258 00:14:35,545 --> 00:14:38,615 Like there's five things that are successful, but they're doing 20 things. 259 00:14:38,745 --> 00:14:40,545 The chances are they're probably on the wrong five. 260 00:14:40,815 --> 00:14:43,495 You know, uh, or not focusing on the right five. 261 00:14:43,505 --> 00:14:43,935 You know what I mean? 262 00:14:43,935 --> 00:14:45,275 So it's really a judgment call. 263 00:14:45,644 --> 00:14:49,045 So, you know, the entrepreneur knows business best of all. 264 00:14:49,054 --> 00:14:53,224 Therefore, can I help the entrepreneur to be the best entrepreneur they possibly can be? 265 00:14:53,224 --> 00:14:54,785 And I made those sort of decisions. 266 00:14:54,804 --> 00:14:55,605 And that's not easy. 267 00:14:56,025 --> 00:14:56,954 I don't think it is. 268 00:14:56,955 --> 00:15:01,165 There's a lot of value added involved in just like really trying to figure out what the answer is. 269 00:15:01,875 --> 00:15:03,354 Also, some of this stuff is very fundamental. 270 00:15:03,385 --> 00:15:04,415 You can spot it straight away. 271 00:15:05,095 --> 00:15:06,635 And that is probably easy. 272 00:15:06,765 --> 00:15:08,005 But that solves a bit of the problem. 273 00:15:08,425 --> 00:15:09,725 But it's very satisfying, right? 274 00:15:09,725 --> 00:15:18,314 Because, you know, I kind of get the same thing in terms of I like working with startups partly because you really feel like you're 275 00:15:18,335 --> 00:15:26,884 adding some value because, you know, they normally know loads about their thing, but they have no clue, for example, about legals. 276 00:15:27,485 --> 00:15:28,185 Yeah, of course. 277 00:15:28,335 --> 00:15:34,275 And, and so it's great to be able to help somebody do something and really give them something of value. 278 00:15:35,734 --> 00:15:38,795 And now, a quick word from our sponsor. 279 00:15:39,615 --> 00:15:46,494 Business Without Bullshit is brought to you by Ori Clark, straight talking financial and legal advice since 1935. 280 00:15:46,784 --> 00:15:48,925 You can find us at oriclark. 281 00:15:48,925 --> 00:15:49,214 com. 282 00:15:50,564 --> 00:15:55,875 What do you think is the biggest mistake you've made in your career, or your biggest mistake generally? 283 00:15:56,355 --> 00:15:57,715 I guess the biggest failure. 284 00:15:58,170 --> 00:16:01,380 It was a different question, I suppose, was the middle of business, which failed. 285 00:16:01,380 --> 00:16:04,080 It was, it was a failure, you know, which, which business was this? 286 00:16:04,080 --> 00:16:05,460 So there were three businesses that I set up. 287 00:16:05,460 --> 00:16:05,670 What? 288 00:16:05,670 --> 00:16:08,370 The first was New Covent Garden Soup here in the uk. 289 00:16:08,610 --> 00:16:13,080 The third was Little Dish here in the uk, both of which were successful in the context. 290 00:16:13,080 --> 00:16:15,660 We had successful ex exits as easy way to define success. 291 00:16:16,290 --> 00:16:22,530 Uh, but by, by, but by comparison, the middle business, which was Glencoe Foods, which was in the States, was a failure. 292 00:16:22,740 --> 00:16:23,700 'cause we pulled outta the business. 293 00:16:23,700 --> 00:16:24,660 We never got to exit. 294 00:16:25,050 --> 00:16:25,430 So I call. 295 00:16:26,285 --> 00:16:28,995 Uh, a little summary of my career, my shit sandwich. 296 00:16:29,435 --> 00:16:32,915 You've got two nice pieces of focaccia on either side and a lot of shit in between. 297 00:16:33,515 --> 00:16:41,775 However, back to the point about failure, I learned more from that five years of real struggle and difficulty and strife in the States than I did from the two ten year periods either side. 298 00:16:41,854 --> 00:16:43,755 And did it make a difference? 299 00:16:44,265 --> 00:16:46,505 to what you did with Little Dish, having had that. 300 00:16:46,564 --> 00:16:50,785 It not only made a difference what I did with Little Dish, but it was the whole reason for doing Little Dish. 301 00:16:50,905 --> 00:16:53,455 Because we did a lot right in this stage. 302 00:16:53,455 --> 00:16:54,175 We got a lot right. 303 00:16:54,175 --> 00:16:56,425 It wasn't like it was like a complete failure from the start. 304 00:16:56,515 --> 00:16:59,494 If it was that, it might have been easier, because you just walk away earlier. 305 00:16:59,534 --> 00:17:02,154 But we had a lot of success, so you keep trying to replicate the success. 306 00:17:02,185 --> 00:17:03,515 What was the business in the US? 307 00:17:03,720 --> 00:17:07,790 It was a very similar business to the business in the UK, so it was even worse. 308 00:17:07,810 --> 00:17:10,170 It was like New Covent Garden Soup Company Mark 2. 309 00:17:10,359 --> 00:17:10,700 Right. 310 00:17:10,700 --> 00:17:12,700 Fresh soup in a carton for the US market. 311 00:17:12,760 --> 00:17:13,479 Right, right, right. 312 00:17:13,480 --> 00:17:16,480 And if anybody should have known anything about fresh soup, it should have been me. 313 00:17:16,829 --> 00:17:17,599 And that's what I said. 314 00:17:17,650 --> 00:17:22,719 I said, this is the other thing, I went out there, took some shareholders with me, went to the stage, raised more money in the US on 315 00:17:22,720 --> 00:17:30,899 the basis that Just had a great exit based on, not obviously exclusively, but a lot of the time what I had done and my contribution. 316 00:17:30,899 --> 00:17:31,810 So let's just do it in the States. 317 00:17:31,810 --> 00:17:32,729 How difficult can it be? 318 00:17:33,379 --> 00:17:34,360 Very difficult is the answer. 319 00:17:34,879 --> 00:17:39,039 Um, so it was a lot of sort of trust in me in terms of, you know, shareholding. 320 00:17:39,099 --> 00:17:44,729 I really should know, uh, as much about fresh soup as anybody needs to know. 321 00:17:44,730 --> 00:17:45,649 And the answer is I did. 322 00:17:45,830 --> 00:17:46,449 Absolutely. 323 00:17:46,689 --> 00:17:49,449 But that's not the whole answer in that you still have to make the right decisions. 324 00:17:49,479 --> 00:17:50,639 But you go back to... 325 00:17:51,449 --> 00:17:53,580 You need to know about your market, presumably. 326 00:17:53,580 --> 00:17:55,889 Yeah, we, we did a lot, we did, we did a lot of research. 327 00:17:55,889 --> 00:17:59,970 We, we made soup in West London and flew it on Virgin Airlines out to, out to the West Coast. 328 00:18:00,509 --> 00:18:03,499 Had a man in a van drive around so we could get knowledge, local knowledge. 329 00:18:03,500 --> 00:18:05,149 So we, we, we did have local knowledge. 330 00:18:05,339 --> 00:18:07,280 Anyway, there was lots of reasons why it didn't work. 331 00:18:07,609 --> 00:18:10,960 Um, and it culminated in us having to pull the business after four years. 332 00:18:11,260 --> 00:18:19,449 Now, that's a real kind of killer, especially when you come to the point of maybe, you know, talk about entrepreneurs having ego, you know, I've done this and, uh, I can do it again. 333 00:18:19,720 --> 00:18:21,930 And everybody believed that I could, and then suddenly I didn't. 334 00:18:22,280 --> 00:18:23,470 So I let a lot of people down. 335 00:18:23,680 --> 00:18:25,020 But particularly I let myself down. 336 00:18:25,280 --> 00:18:28,670 And there was no way, coming back to your question, there was no way I was going to go out on a failure. 337 00:18:28,920 --> 00:18:30,460 Especially as I had a success. 338 00:18:30,460 --> 00:18:33,080 You know, failure is a very kind of interesting situation. 339 00:18:33,090 --> 00:18:35,519 You're left there in a very introspective place, thinking... 340 00:18:36,000 --> 00:18:38,010 I wonder, did this fail because of me? 341 00:18:38,010 --> 00:18:38,600 Yeah. 342 00:18:38,710 --> 00:18:39,120 Right? 343 00:18:39,170 --> 00:18:40,330 Or despite of me? 344 00:18:40,330 --> 00:18:41,840 Well, I wonder if it was a success. 345 00:18:42,320 --> 00:18:44,320 Initially, despite because of me. 346 00:18:44,320 --> 00:18:46,340 It could have been much more successful if I hadn't been involved. 347 00:18:46,790 --> 00:18:48,639 You might have played all sorts of tricks on you. 348 00:18:48,640 --> 00:18:49,570 So you do think about that. 349 00:18:49,790 --> 00:18:51,710 You've got to dispel all that because that's just wrong, right? 350 00:18:51,879 --> 00:18:53,330 This is, you know, that's not true. 351 00:18:53,699 --> 00:18:54,689 But give me the evidence. 352 00:18:54,699 --> 00:19:04,429 So I said, right, you know what, um, I'm going to have to pull myself out of this situation, which was a failed business, which I really shouldn't have been, following very similar business to the successful one. 353 00:19:04,649 --> 00:19:08,570 And I'm going to have to prove to others, but really prove it to myself, that I could do it again. 354 00:19:08,909 --> 00:19:11,220 So that was the real motivation to do the third business. 355 00:19:11,479 --> 00:19:14,689 I have no idea if the second business had been, had not been a failure. 356 00:19:15,024 --> 00:19:17,114 Would there have ever been a third business? 357 00:19:17,165 --> 00:19:19,824 Because you had two failures, two successes in a row, you might say that's enough. 358 00:19:19,824 --> 00:19:21,155 You'd have been a permanent suit man. 359 00:19:21,435 --> 00:19:24,064 I would have been, maybe a one trick pony, God knows. 360 00:19:24,074 --> 00:19:30,754 But, but the motivation emotionally from, from, you talk about failure not being a great place to be, but a good place to have been. 361 00:19:30,764 --> 00:19:31,854 It really hurt like hell. 362 00:19:32,064 --> 00:19:33,955 So it really motivated me to do something else. 363 00:19:34,529 --> 00:19:35,419 In the food space. 364 00:19:35,419 --> 00:19:38,460 I had no idea what it was going to be, but I figured it out and that was Little Dish. 365 00:19:38,610 --> 00:19:42,720 And that happily turned out to be, you know, quite a good business and we came out with a good exit. 366 00:19:42,720 --> 00:19:46,110 And that took me from 2006, no, 2007 to 2017. 367 00:19:47,379 --> 00:19:48,920 So again, it was another ten year project. 368 00:19:48,920 --> 00:19:50,109 Always ten years, yeah. 369 00:19:51,139 --> 00:19:52,830 What's your passion outside of work? 370 00:19:53,709 --> 00:19:54,570 I don't have any time. 371 00:19:54,865 --> 00:19:55,315 It's not left. 372 00:19:55,375 --> 00:19:56,415 No hobbies, no nothing. 373 00:19:56,415 --> 00:19:57,465 I use all my passion. 374 00:19:57,485 --> 00:19:58,375 You look very healthy. 375 00:19:58,385 --> 00:19:58,445 Thank you. 376 00:19:58,445 --> 00:20:00,305 You're not a sportsman or a runner or... 377 00:20:00,375 --> 00:20:03,325 Well, I used to do a lot of it, so I kind of gone back to that. 378 00:20:03,325 --> 00:20:11,254 I live just outside Munich, so it's, it's a great place to, you know, we don't have to deal with the weather conditions we have in Ireland, which is why we all go to the pub so quick, so often. 379 00:20:11,704 --> 00:20:19,014 And we go to the pub in Munich as well quite a lot, but, you know, the Alps are around the corner and we ski a lot in this winter and we hike a lot in the summer and we're out on the bikes and... 380 00:20:19,014 --> 00:20:20,315 It's quite an outdoors lifestyle. 381 00:20:20,315 --> 00:20:21,685 It is, CoachingBadminton. 382 00:20:21,685 --> 00:20:22,939 com It's beautiful usually. 383 00:20:22,939 --> 00:20:25,449 In Bavaria in particular, but it's much more reliable. 384 00:20:25,469 --> 00:20:28,919 You can plan to do something in the summer outdoors and most of the time do it. 385 00:20:28,920 --> 00:20:33,649 Whereas in Ireland, or the UK, it's like most of the time you have to have a plan B. 386 00:20:33,709 --> 00:20:34,069 Yeah, exactly. 387 00:20:34,069 --> 00:20:34,469 And you know what? 388 00:20:34,600 --> 00:20:35,929 You just default to plan B. 389 00:20:36,949 --> 00:20:40,739 So, so, so that allows me to do an awful lot more. 390 00:20:41,770 --> 00:20:43,659 What's the worst advice you've ever been given? 391 00:20:44,170 --> 00:20:46,780 If it ain't broke, don't fix it. 392 00:20:47,070 --> 00:20:47,780 Oh, really? 393 00:20:47,800 --> 00:20:49,150 You think that's terrible advice? 394 00:20:49,150 --> 00:20:50,610 It's ludicrous advice. 395 00:20:50,700 --> 00:20:51,640 It really is. 396 00:20:51,700 --> 00:20:56,570 Like, who would ever do anything if it wasn't, uh, you know, if it worked? 397 00:20:56,570 --> 00:20:57,589 Because you can still make it better. 398 00:20:58,139 --> 00:20:59,219 Well, of course you can make it better. 399 00:20:59,419 --> 00:21:03,720 You know, just because the way we do things is the way to continue to do things is ludicrous in the first place. 400 00:21:03,720 --> 00:21:04,670 It's just the way it works. 401 00:21:04,670 --> 00:21:05,540 It's the status quo. 402 00:21:05,870 --> 00:21:10,330 You know, the status quo works quite well, especially for the establishment. 403 00:21:10,659 --> 00:21:20,709 But if you're an entrepreneur, and if you're a startup, you're trying to challenge the status quo, then you don't want to, you know, you don't want to continue with how you've done it for years. 404 00:21:21,449 --> 00:21:23,679 buying liquid soup in a can. 405 00:21:24,100 --> 00:21:25,439 That works, nothing wrong with that. 406 00:21:25,699 --> 00:21:30,399 But here's a whole bunch of things that are better, uh, uh, called fresh soup, in a carton. 407 00:21:30,659 --> 00:21:32,269 Now, it costs 1. 408 00:21:32,270 --> 00:21:36,050 20, and, uh, what goes down in the can, 33 pence, back in 1987. 409 00:21:37,350 --> 00:21:39,189 So, so there's a huge premium attached to it. 410 00:21:39,790 --> 00:21:45,250 But listen, it's not the price of progress, it's not the price of making things better, it's not the price of premium. 411 00:21:45,489 --> 00:21:48,219 Um, so, so, you can always make things better, but if it ain't... 412 00:21:48,555 --> 00:21:49,585 Bro, don't fix it. 413 00:21:49,585 --> 00:21:52,845 It's like, that's just such a level of mediocrity attached with that. 414 00:21:52,885 --> 00:21:56,075 I think it only applies to IT, if you ask me. 415 00:21:57,245 --> 00:21:59,775 If your IT is functioning, don't mess with it. 416 00:21:59,885 --> 00:22:00,935 You know, just get on with it. 417 00:22:02,095 --> 00:22:04,294 And what's the best advice you've ever been given? 418 00:22:04,495 --> 00:22:07,769 The best advice I've ever been given, and I'm pretty sure I didn't believe it at the time. 419 00:22:08,120 --> 00:22:13,159 was that, um, investment is 80 percent the person and 20 percent the idea. 420 00:22:13,500 --> 00:22:16,360 I used to think that's right, that can't be right, it's got to be the other way around. 421 00:22:16,360 --> 00:22:20,510 It's all about the idea, it's all about the consumer insight, it's all about this, you know, idea. 422 00:22:21,080 --> 00:22:24,659 And, of course, without an idea, you never get off the ground, because you mustn't grab yourself around. 423 00:22:24,959 --> 00:22:28,639 Um, but it comes back to my belief that it's all about the resilience of the entrepreneur. 424 00:22:29,230 --> 00:22:32,830 And I remember exactly the person who said it to me way back, it was, it was, uh, Apex. 425 00:22:33,345 --> 00:22:36,015 Who back then were a pretty big VC firm. 426 00:22:36,075 --> 00:22:37,935 These days are astronomical VC firm. 427 00:22:38,275 --> 00:22:40,605 But they invested in our business way back in the day. 428 00:22:40,605 --> 00:22:42,375 And that was the only food business they had. 429 00:22:42,375 --> 00:22:43,695 I think the only food business they ever had. 430 00:22:43,695 --> 00:22:45,255 So it was almost a mistake. 431 00:22:45,745 --> 00:22:46,415 But they invested. 432 00:22:46,415 --> 00:22:51,585 And I remember Alan Cohen, who's the um, the chairman of APAC saying that to me. 433 00:22:51,585 --> 00:22:53,005 It's all about, it's all about the individual. 434 00:22:53,325 --> 00:22:55,905 I always say, always think, um, respect capital. 435 00:22:55,935 --> 00:22:58,095 You know, people can be like, I've got the idea. 436 00:22:58,485 --> 00:23:00,125 You know, they're just bringing the money. 437 00:23:00,125 --> 00:23:07,015 It's like, if you tried to get a hundred grand together, if you tried to get a hundred thousand pounds, you know, it's very hard to have capital. 438 00:23:07,015 --> 00:23:13,505 So I feel, you know, people get, you know, ideas or we can all come up with an idea with a bottle of whiskey in enough hours, you know. 439 00:23:13,725 --> 00:23:17,164 No, no, I mean, I think there are a bunch of critical ingredients. 440 00:23:17,174 --> 00:23:23,875 And I sometimes ask me, what are the, you know, what are the important elements about making an investment, purely from the investment point of view, which is the same. 441 00:23:24,080 --> 00:23:27,700 Set of ingredients or elements you need to consider if you're looking for investment. 442 00:23:28,160 --> 00:23:29,440 And there's probably 20 things. 443 00:23:29,600 --> 00:23:31,440 Let's just say there are 20 things you'd want to consider. 444 00:23:31,490 --> 00:23:33,300 Doing due diligence and making sure they're right. 445 00:23:33,350 --> 00:23:35,300 Ticking your box and being comfortable with it. 446 00:23:35,870 --> 00:23:40,529 But actually, I'd say of those 20 things, 17 of them could be wrong. 447 00:23:40,690 --> 00:23:42,830 And you could still decide to make the investment. 448 00:23:42,840 --> 00:23:44,290 Because you could probably put those things right. 449 00:23:44,290 --> 00:23:47,440 Now, 17 things to put right are rather a lot of things to put right. 450 00:23:47,440 --> 00:23:48,300 So you probably wouldn't. 451 00:23:48,510 --> 00:23:50,800 But 17 things could be writeable. 452 00:23:51,669 --> 00:23:53,960 The three things that are if they're wrong, you probably walk away. 453 00:23:54,310 --> 00:23:55,379 from because they're not writable. 454 00:23:55,530 --> 00:23:57,840 Our product, we deal with meeting a consumer need. 455 00:23:57,889 --> 00:24:00,330 You know, a really, that product does meet a consumer need. 456 00:24:00,670 --> 00:24:02,750 And if it doesn't, well, why are you having a conversation? 457 00:24:03,330 --> 00:24:04,380 Secondly, scalability. 458 00:24:04,420 --> 00:24:07,460 So there are lots of those consumers out there that would be willing to pay that price. 459 00:24:07,470 --> 00:24:09,500 So you can scale and the unit economics works. 460 00:24:09,500 --> 00:24:10,399 So that's scalability. 461 00:24:10,399 --> 00:24:11,620 The universe is big enough. 462 00:24:11,840 --> 00:24:12,930 At the price you're going to charge. 463 00:24:13,480 --> 00:24:15,190 And the third is yet again the entrepreneur. 464 00:24:15,909 --> 00:24:18,350 And if any of those three things are wrong, walk away. 465 00:24:18,560 --> 00:24:20,860 Because especially the entrepreneur, you're never going to fix that. 466 00:24:20,860 --> 00:24:21,449 Entrepreneurs? 467 00:24:21,550 --> 00:24:22,439 I mean it's not necessarily. 468 00:24:22,730 --> 00:24:23,360 Oh yeah, of course. 469 00:24:23,699 --> 00:24:25,020 Team, entrepreneur, entrepreneurs. 470 00:24:25,020 --> 00:24:26,909 Oh, who's going to make things happen? 471 00:24:26,980 --> 00:24:27,120 Yeah. 472 00:24:27,120 --> 00:24:29,100 Great idea, scalable, yeah it works. 473 00:24:29,100 --> 00:24:32,330 But who's going to make it happen despite all the setbacks that I said before. 474 00:24:32,330 --> 00:24:34,040 All the no's you're going to get. 475 00:24:34,334 --> 00:24:36,374 You know, and we got so many at Newcombe Garden. 476 00:24:37,564 --> 00:24:41,274 You're just going to not take, yeah, but thick skin, not take no for an answer and say, I'm going to do it anyway. 477 00:24:41,344 --> 00:24:46,324 You know, I've got some clients at the moment who will remain nameless, who have a fantastic idea. 478 00:24:46,324 --> 00:24:48,094 It's a really, really good idea. 479 00:24:48,495 --> 00:24:51,844 But they've been talking about it for about two and a half years now. 480 00:24:52,754 --> 00:24:56,074 You know, we did a term sheet for investment about 18 months ago. 481 00:24:56,740 --> 00:25:03,660 And I'm just kind of like, you're absolutely right, you've got to be able to push it to that next step and actually do something about it. 482 00:25:03,820 --> 00:25:11,379 I think part of the problem sometimes is getting to perfection before you do anything, and how do you know what perfection is until you actually do it? 483 00:25:12,349 --> 00:25:21,190 I remember I had a conversation, was it yesterday, and I kind of started off by saying, I haven't really figured this out, but by the end of this conversation, it really has helped me to figure this out. 484 00:25:21,700 --> 00:25:23,020 So it's kind of an iterative conversation. 485 00:25:23,180 --> 00:25:23,980 This is what I think I need. 486 00:25:24,300 --> 00:25:25,540 Let me explain my problem. 487 00:25:26,020 --> 00:25:27,370 Which isn't very well defined yet. 488 00:25:27,910 --> 00:25:30,170 It's funny how talking out loud is so important sometimes. 489 00:25:30,290 --> 00:25:33,889 Talking out loud, and then you know, a guy or girl comes in and goes, Yeah, and you build on the idea. 490 00:25:33,889 --> 00:25:36,420 That's really, actually, that's what I meant to say. 491 00:25:37,029 --> 00:25:37,450 That helps me. 492 00:25:37,710 --> 00:25:40,180 And by the end of it, we ended up with, okay, so your problem is this. 493 00:25:40,180 --> 00:25:41,510 And this is how you might want to solve it. 494 00:25:41,520 --> 00:25:42,879 And I might be able to help, or I might not. 495 00:25:44,069 --> 00:25:48,830 Conversate, rather than, I'm not going to have that conversation until I really figure out what I'm trying to ask this person. 496 00:25:49,979 --> 00:25:51,070 And then guess what? 497 00:25:51,070 --> 00:25:52,209 You may never have that conversation. 498 00:25:52,550 --> 00:25:55,600 Because you're relying on just yourself to come up with the answer. 499 00:25:55,649 --> 00:25:59,860 So perfecting everything before you launch, you've got to have a few things right. 500 00:25:59,959 --> 00:26:02,429 Otherwise, you know, you just go, but when is enough? 501 00:26:03,100 --> 00:26:11,170 to get going and get started and, and, and then iterate along the way, uh, because you might think you know who the consumer is, you might be the consumer. 502 00:26:11,170 --> 00:26:15,939 This is the great, the great fallacy is a lot of the time that in the food industry somebody comes up with an idea because 503 00:26:15,940 --> 00:26:20,580 they're really frustrated the product doesn't exist because they're trying to find it themselves and it doesn't exist. 504 00:26:20,590 --> 00:26:24,900 So they say, Oh my God, there's a marketplace, let me give up my day job and go and do it. 505 00:26:25,080 --> 00:26:26,820 And they know the consumer inside out. 506 00:26:27,110 --> 00:26:30,510 The problem is they think they know the consumer inside out or they are one version of the consumer. 507 00:26:30,579 --> 00:26:30,849 Yeah. 508 00:26:30,889 --> 00:26:32,290 So I'm going to continue to define. 509 00:26:32,639 --> 00:26:33,770 Uh, meeting my need. 510 00:26:34,639 --> 00:26:36,360 And they never ask the actual consumer group. 511 00:26:36,370 --> 00:26:38,860 They never even define the consumer group, what their need is. 512 00:26:38,879 --> 00:26:41,190 Because it might be a bit different to their need. 513 00:26:41,280 --> 00:26:42,680 And over time, guess what? 514 00:26:42,850 --> 00:26:49,180 Tangentially, their needs and the consumer group that they're trying to satisfy, their needs diverge. 515 00:26:49,489 --> 00:26:51,920 So, consumer insight is not about what I think. 516 00:26:52,140 --> 00:26:54,700 ever, even if I'm my best owned customer. 517 00:26:54,760 --> 00:26:56,470 Consumer insight is what the consumer needs. 518 00:26:56,939 --> 00:27:01,119 And I think if you can, if you can understand those, and they evolve as well, so you've got to keep up with them. 519 00:27:01,659 --> 00:27:08,750 And trends are important and all the rest of it, but, you know, lack of familiarity with the consumer never makes up for any decisions you can make on your own. 520 00:27:08,750 --> 00:27:12,229 So, if, if you have an idea, great, but get out there with it and test it. 521 00:27:12,550 --> 00:27:14,860 And you might be kicked right back, it's a rubbish idea. 522 00:27:14,910 --> 00:27:17,840 Well, okay, that's good feedback, let me take that forward. 523 00:27:17,970 --> 00:27:19,970 So don't try to perfect before you do anything. 524 00:27:19,990 --> 00:27:23,299 Get it to a point where it's ready enough, and then get it out there. 525 00:27:24,320 --> 00:27:27,780 And is there any advice that you would have given your younger self? 526 00:27:28,100 --> 00:27:28,790 Loads. 527 00:27:28,900 --> 00:27:29,939 Absolutely loads. 528 00:27:29,959 --> 00:27:32,330 The problem is, I'm pretty sure I wouldn't have taken any of it. 529 00:27:32,560 --> 00:27:32,920 Okay. 530 00:27:33,210 --> 00:27:33,470 Yes. 531 00:27:33,820 --> 00:27:34,280 You know what? 532 00:27:34,310 --> 00:27:35,520 It's so, it's so true. 533 00:27:35,520 --> 00:27:37,650 It's like, it's what you were saying earlier, Andy, about ego. 534 00:27:37,650 --> 00:27:40,000 It's like, what do you know about it? 535 00:27:40,700 --> 00:27:41,770 Well, actually, a lot. 536 00:27:42,345 --> 00:27:49,435 But I only know that now, and if I was, you know, I was very young when I started Newcomen Garden, I was like, what was I, 23 or something, or, you know, straight out of university. 537 00:27:49,945 --> 00:27:55,684 So there's a bit of ego, there's a bit of all that to get things moving, to get things started despite being told by everybody you're wrong. 538 00:27:55,844 --> 00:28:00,965 You have to be egotistic and say Yeah, father, son, I'm going to, you know, I'm going to go in a completely different career as well. 539 00:28:00,965 --> 00:28:03,725 Well, I've just, I've just asked the expert and they've told me I'm wrong. 540 00:28:04,150 --> 00:28:04,750 But you know what? 541 00:28:04,830 --> 00:28:06,240 The expert's wrong, I'm going to do it anyway. 542 00:28:06,300 --> 00:28:07,560 That, where does that come from? 543 00:28:07,620 --> 00:28:09,040 Don't believe the expert, certainly. 544 00:28:09,060 --> 00:28:12,680 So then when you're trying to take advice, is, well, you're a bunch of experts. 545 00:28:12,680 --> 00:28:16,909 I'm not suggesting, I'm not trying to be Michael Gove here, because, you know, we don't need any experts. 546 00:28:16,910 --> 00:28:19,569 Of course we need expertise to provide, you know, you guys do a lot. 547 00:28:19,569 --> 00:28:22,729 Nobody wants to be Michael Gove, just to be clear. 548 00:28:22,730 --> 00:28:25,990 But the point about it is, what advice would I give to my younger self? 549 00:28:26,030 --> 00:28:28,630 Oh, loads of stuff, but I'm pretty sure I wouldn't have listened. 550 00:28:29,860 --> 00:28:33,250 Any recommendations of anything to read, watch, or listen? 551 00:28:33,310 --> 00:28:35,530 I'm the last person to ask, really, about that. 552 00:28:35,530 --> 00:28:38,389 I keep abreast of things in the food industry by reading the grocery. 553 00:28:38,389 --> 00:28:39,090 Are you a reader? 554 00:28:39,100 --> 00:28:39,810 Are you a big reader? 555 00:28:39,810 --> 00:28:40,139 I'm not. 556 00:28:40,259 --> 00:28:40,539 I'm not. 557 00:28:40,540 --> 00:28:42,489 Are you another dyslexic, do you think? 558 00:28:42,509 --> 00:28:44,899 I don't know if I'm dyslexic, but I don't bother. 559 00:28:45,060 --> 00:28:51,940 to read and, and, and I, you know, other members of my family and sisters particularly read constantly and they just don't understand how can you not read. 560 00:28:52,430 --> 00:28:56,919 So I just don't, I just kind of, you know, pick stuff up along the way and Simon Sinek, is it Simon Sinek? 561 00:28:57,510 --> 00:28:57,650 Sinek. 562 00:28:57,690 --> 00:28:58,410 Sinek. 563 00:28:58,550 --> 00:28:58,780 Sinek. 564 00:28:58,790 --> 00:28:59,950 He talked about a common sense. 565 00:29:00,250 --> 00:29:02,049 It's a book, I don't know, he's a, he writes books. 566 00:29:02,050 --> 00:29:04,290 He does a lot of good stuff. 567 00:29:04,399 --> 00:29:05,379 Do you know him at all? 568 00:29:05,770 --> 00:29:13,149 I haven't met him, no, but, but, you know, I've, I've come across him, literally, and I don't kind of root him out to purposely go and listen to what he has to say, but when I do come across him, 569 00:29:13,439 --> 00:29:24,620 I always find he's saying stuff that is relevant to the situation, and he seems to have an insight as to what's important for people to think about in a common sense kind of way, and I often think. 570 00:29:25,820 --> 00:29:29,240 Myself included sometimes, but I often think, you know, common sense isn't that common. 571 00:29:29,560 --> 00:29:31,380 You know, are we trying to overcomplicate stuff? 572 00:29:31,390 --> 00:29:32,260 I agree with that. 573 00:29:32,540 --> 00:29:37,080 People who are really good at having their feet on the ground, it's a rare skill. 574 00:29:37,570 --> 00:29:41,110 And this guy talks about how to do that a lot, well at least when I've ever heard of it. 575 00:29:41,110 --> 00:29:43,620 Overcomplicating things is one of the worst things in the world. 576 00:29:43,950 --> 00:29:51,810 And so that was this week's episode of BWB Extra, and we'll be back tomorrow with our finale for the week, The Business or Bullshit Quiz. 577 00:29:52,140 --> 00:29:52,720 Stay tuned.