Everybody is talking about the importance of sustainability,
Jon Clayton:and in particular, in the world of architecture, sustainable building design.
Jon Clayton:Have you taken a moment to consider how sustainable your website is?
Jon Clayton:Did you even realise that websites have a carbon footprint too?
Jon Clayton:And do you have any idea how sustainable your own website is?
Jon Clayton:I'm joined by Molly Scanlon to learn how to make your digital presence
Jon Clayton:more sustainable while still looking great in this episode of Architecture
Jon Clayton:Business Club, the weekly podcast for small firm founders who want to build
Jon Clayton:their dream business in architecture and enjoy more freedom, flexibility
Jon Clayton:and fulfillment in what they do.
Jon Clayton:I'm John Clayton, your host.
Jon Clayton:I know that building an architecture business can feel hard, especially
Jon Clayton:if you're a sole practitioner.
Jon Clayton:The good news is you don't have to do it alone.
Jon Clayton:Last year we launched our membership community through a
Jon Clayton:small group of founding members including architects, architectural
Jon Clayton:technologists and interior designers.
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Jon Clayton:On the 1st of March 2025 we opened the doors to a limited number of new members.
Jon Clayton:If you'd like to join this supportive group of like minded
Jon Clayton:professionals, now's your chance.
Jon Clayton:Just go to architecturebusinessclub.
Jon Clayton:com forward slash waitlist or click the link in the show notes and enter
Jon Clayton:your details so I can let you know how you can join this incredible group.
Jon Clayton:And if you have any questions just email john that's j o n
Jon Clayton:at architecturebusinessclub.
Jon Clayton:com.
Jon Clayton:Now let's find out how to reduce your digital carbon footprint.
Jon Clayton:Molly Scanlon builds low carbon websites for social enterprises
Jon Clayton:and non evil businesses.
Jon Clayton:She started her first business at 21, put in a valiant stint
Jon Clayton:as a primary school teacher, and is now a freelance web designer,
Jon Clayton:developer, writer, and event speaker.
Jon Clayton:Molly is a frequent podcast guest talking about sustainability and small business
Jon Clayton:and sharing her twisting career story.
Jon Clayton:For a useful tip for your business and something else random but equally
Jon Clayton:interesting, Sign up from Molly's super short weekly email at Molly Gets it done.
Jon Clayton:Dot com slash signup.
Jon Clayton:Molly, welcome to Architecture
Jon Clayton:Business
Jon Clayton:Club.
Jon Clayton:could you tell me a bit about what you
Jon Clayton:like to get up to in your free
Jon Clayton:time when you're not designing sustainable websites?
Molly Scanlan:Um, well, I have a seven year old, so there's not much free
Molly Scanlan:time, but, um, recently, uh, I've been listening to the Hamilton soundtrack
Molly Scanlan:on repeat, and there are so many business lessons in there, so I've
Molly Scanlan:been, um, making videos for LinkedIn, just sharing some of the wisdom that,
Molly Scanlan:weirdly, a musical about a founding
Molly Scanlan:father has for freelancers and small businesses.
Molly Scanlan:It's
Jon Clayton:Oh, that's so cool.
Jon Clayton:I've
Jon Clayton:I mean, I've heard it's
Jon Clayton:an
Jon Clayton:amazing show.
Jon Clayton:I've not actually been
Jon Clayton:to see it yet, but you've been to see it, have you?
Jon Clayton:More than once?
Molly Scanlan:No, it's really expensive.
Molly Scanlan:I've seen it I've seen it in the West End
Molly Scanlan:once, and then
Molly Scanlan:I've watched it on Disney Plus, and then it was, my Spotify
Molly Scanlan:wrapped last year was basically
Molly Scanlan:just the soundtrack album and one other song.
Jon Clayton:My Spotify raps last year, uh, was basically Judas Priest,
Jon Clayton:I wouldn't say I'm like a mega fan, but I think I sort of discovered them.
Jon Clayton:They're not ancient bands, they've been going for like 50 years.
Jon Clayton:Um, but I just sort of got into them last year and then that was
Jon Clayton:like, you know, the thing that I
Jon Clayton:was just listening to on Spotify all the
Jon Clayton:time.
Jon Clayton:So,
Jon Clayton:um, a bit different, the Hamilton soundtrack I would imagine,
Jon Clayton:but
Jon Clayton:you know.
Molly Scanlan:it's sometimes just indicative of what
Molly Scanlan:was going on in your life.
Molly Scanlan:So the Spotify wrapped from when my son was under one was like, just a white
Molly Scanlan:noise track, like a 10 hour white noise.
Jon Clayton:ha ha ha
Molly Scanlan:Best song ever.
Jon Clayton:Oh yeah, yeah.
Jon Clayton:So.
Jon Clayton:We're going to talk about sustainable websites today so that we can all
Jon Clayton:learn how to lower our digital carbon footprint and be a bit kinder to the
Jon Clayton:planet.
Jon Clayton:I guess the best place to
Jon Clayton:start though would be by asking what is a sustainable website?
Molly Scanlan:Great question.
Molly Scanlan:Um, I guess, like any other
Molly Scanlan:sustainable thing, it does the job that we want it to do, at the same time actively
Molly Scanlan:trying to minimise any harmful effects on the planet and on the people who are using
Molly Scanlan:it and the people who are not using it.
Molly Scanlan:Um, you know, everyone in the world shouldn't be negatively
Molly Scanlan:affected by your product, ideally.
Molly Scanlan:Um, so that's it, yeah.
Jon Clayton:That's interesting though because I can
Jon Clayton:imagine that there are people listening thinking like Is that even a thing?
Jon Clayton:could my website be, you know, creating a horrendous carbon footprint.
Jon Clayton:I imagine there's a lot of people that are listening that have just
Jon Clayton:this is a totally alien thing.
Jon Clayton:We all heard about sustainability and, you know, looking after the
Jon Clayton:environment, but not necessarily in the context of our websites, which is
Jon Clayton:the main reason why I really wanted to have this conversation with you
Jon Clayton:and to share that with the listeners.
Jon Clayton:One of
Jon Clayton:the things that you talk a lot about
Jon Clayton:is digital footprint.
Jon Clayton:What do you mean?
Jon Clayton:When you say digital footprint, what, what exactly is that?
Molly Scanlan:Yeah, so I do feel a bit
Molly Scanlan:like a harbinger of doom sometimes when people ask what I
Molly Scanlan:do.
Molly Scanlan:And I say and then they say, Oh, I didn't realise, you know,
Molly Scanlan:digital stuff had a footprint.
Molly Scanlan:And be like, I'm so sorry, here's something else to feel guilty about.
Molly Scanlan:You know, you've been refilling your shampoo and then I shot down the
Molly Scanlan:road and thought everything was fine.
Molly Scanlan:Um, but yeah, I mean, carbon footprint in general is, is
Molly Scanlan:a bit of a problematic term.
Molly Scanlan:Because it was actually originally sort of coined by the big oil
Molly Scanlan:companies to kind of shift the onus onto the individual to do something
Molly Scanlan:rather than let, you know, people remembering about the massive systemic
Molly Scanlan:change that kind of needs to happen.
Molly Scanlan:Um, but just as a kind of shorthand for how can we minimize any negative impact
Molly Scanlan:on the planet, um, is how I end up using it because that's sort of How we've ended
Molly Scanlan:up using it in sort of common speech.
Molly Scanlan:Um, but yeah, sorry, your website isn't invisible because
Molly Scanlan:it's on a computer and digital.
Molly Scanlan:It's, uh, stored in massive stacks of computers in huge warehouses that
Molly Scanlan:take a lot of electricity to run them and a lot of energy and water,
Molly Scanlan:weirdly, to, um, cool them all down.
Molly Scanlan:You know how your computer gets hot, um, when you've been using it.
Molly Scanlan:Especially.
Molly Scanlan:older computers.
Molly Scanlan:Um, but yeah, those data centers use all of that and they're full of all the
Molly Scanlan:rubbish that we've put on the internet.
Molly Scanlan:So every photo you've ever taken of mediocre dinners, um, every email
Molly Scanlan:you've got in your inbox, um, all those.
Molly Scanlan:Canva files that are just there that you've forgotten that you're not using
Molly Scanlan:just everything that's in the cloud is in a hot building Yeah, so that's how
Molly Scanlan:your website does have an impact because the energy that is used to store it and
Molly Scanlan:to Deliver it to people's devices It takes energy and the way we create a
Molly Scanlan:lot of our energy is not from renewable sources currently
Jon Clayton:Wow.
Jon Clayton:This is quite shocking and I'm already starting to feel guilty.
Jon Clayton:I
Jon Clayton:have to listen to that Molly.
Jon Clayton:I'm
Jon Clayton:thinking about the various accounts that I have online where there are.
Jon Clayton:Files and graphics
Jon Clayton:and photos
Molly Scanlan:the forgotten drop box I've got one of
Jon Clayton:yeah, the forgotten dropbox and oh,
Jon Clayton:my email as well.
Jon Clayton:That, I mean, I guess this extends as far as that as well.
Jon Clayton:That presumably things like email, like if we send an email that, that
Jon Clayton:we have to have a computer at one end and then it goes via various other
Jon Clayton:computers and data centers to get to the computer at the other end.
Jon Clayton:So presumably even that act of writing and sending an email
Jon Clayton:or signing up to some bunzies.
Jon Clayton:Newsletter
Jon Clayton:that that in
Jon Clayton:itself like if we've got
Jon Clayton:lots of in emails coming in and out of our
Jon Clayton:inboxes That presumably as well
Jon Clayton:that there's a
Jon Clayton:digital carbon footprint associated with
Jon Clayton:that
Molly Scanlan:Yeah Yeah, the emails aren't nowhere.
Molly Scanlan:They are just, you know, files being stored and shunted around.
Molly Scanlan:Yeah, so every time you just email back thanks to a big long thread, it's sending
Molly Scanlan:all of that information from the previous 48 messages and just the word thanks.
Molly Scanlan:And if someone's got, you know, a big email signature with a big picture
Molly Scanlan:on it's shifting that over as well.
Molly Scanlan:Um, but, you know, we love email.
Molly Scanlan:You've simply got to be on email nowadays.
Molly Scanlan:Um, uh, it's a great way to send messages.
Molly Scanlan:But I guess, like everything else, just mindful of how you use it.
Molly Scanlan:Like, don't send that email that only has one word in if you don't really need to.
Molly Scanlan:Go through and delete old ones.
Molly Scanlan:Don't send loads of files back and forth if you don't absolutely have to.
Molly Scanlan:That's a nice little quick win.
Molly Scanlan:That you can do, um, in your emails is like, just search for something where you
Molly Scanlan:know you've got loads of rubbish there.
Molly Scanlan:Like in your personal emails, just search for Sainsbury's.
Molly Scanlan:And there's probably about 20 emails confirming your delivery for
Molly Scanlan:food that you ate three years ago.
Molly Scanlan:But you can just delete those.
Molly Scanlan:So, or, you know, if you've got newsletters that you've never read
Molly Scanlan:or something, you know, where you can search for a particular term and
Molly Scanlan:it'll just bring you up a page of emails you're never going to read
Molly Scanlan:again and just delete the whole lot.
Molly Scanlan:So a little, that's a nice little five minute sustainability win.
Molly Scanlan:And it's tiny, tiny marginal gains.
Molly Scanlan:The actual energy it takes to send one email is really tiny, but if
Molly Scanlan:you're sending X number every day,
Molly Scanlan:and then billions of us are doing it every day, it does add up.
Jon Clayton:Well this nicely segues onto my next question which was to ask about
Jon Clayton:How we can lower our digital footprint.
Jon Clayton:Do you have some more suggestions about how we could lower our
Jon Clayton:digital footprint?
Molly Scanlan:Yeah, so as far as your website goes, the number one
Molly Scanlan:thing that you can Do to have an impact is about where you choose to host it.
Molly Scanlan:So the big hot data centers we were talking about, um, more and more of
Molly Scanlan:them are being, hopefully, I need to check on the stats on that, but
Molly Scanlan:are being powered by renewables.
Molly Scanlan:You know, it's great to have a massive, ugly cuboid building because you can cover
Molly Scanlan:the roof in solar panels or wind turbines.
Molly Scanlan:I don't know, some of them, they're too heavy to go on the roof probably.
Molly Scanlan:Um, But yeah, so a host that actually is using renewable energy to power
Molly Scanlan:all the, all the computers, and that is then efficiently using that.
Molly Scanlan:So, so the, the water that is, um, in the cooling system can be reused only a
Molly Scanlan:finite number of times, sort of weirdly.
Molly Scanlan:It gets all ionized and weird and you can't send it back out
Molly Scanlan:after it's been through about four times, but up to however many
Molly Scanlan:times it is, you can reuse it.
Molly Scanlan:Certain data centers are just being as efficient as possible
Molly Scanlan:using renewable energy.
Molly Scanlan:Um, and so if you don't make any changes to your website, but you host it with
Molly Scanlan:one of those hosts instead of, and the one that's, you know, not particularly
Molly Scanlan:efficient and run on fossil fuels, you've immediately massively reduced the impact
Molly Scanlan:without having, I mean, sometimes it's a faff to move hosts, but not really.
Molly Scanlan:Um, not the same as redesigning your whole site or something.
Molly Scanlan:So yeah, that's the number one thing you can do.
Molly Scanlan:Um, and then once it's being hosted there, it's just about making
Molly Scanlan:the actual file size of the whole website as small as possible.
Molly Scanlan:So if you think about it from the design stage or you're auditing your site,
Molly Scanlan:first thing to do is what is, bit like deleting emails, what is nobody reading
Molly Scanlan:and doesn't have an impact on our business and is this whole page needed?
Molly Scanlan:Delete.
Molly Scanlan:Cut out all the fluff and waffle and things you don't need and,
Molly Scanlan:or a page about an event that happened five years ago, it can go.
Molly Scanlan:And it's, it's just, the good thing is that a lot of these things to do with
Molly Scanlan:reducing the footprint overlap with, um, just making your website better.
Molly Scanlan:So if you've cut out all the fluff and waffle and just have Those key pages that
Molly Scanlan:people actually need the information from and make the information really clear.
Molly Scanlan:It's way better for your, you know, user experience and conversions and all those
Molly Scanlan:sorts of things which actually affect the sort of bottom line of the business.
Molly Scanlan:Yeah, so that would be that and then yeah, I often talk about it
Molly Scanlan:as like, you know, Marie Kondo.
Molly Scanlan:Magic of the art of tidying up.
Molly Scanlan:So like each bit of your website does it spark joy or does it Help
Molly Scanlan:with what the goal of your website is, whether that's sort of sales,
Molly Scanlan:inquiries, or sign ups to something.
Molly Scanlan:Um, and if something's not pulling its literal weight on the page, get it off.
Molly Scanlan:That stock photograph of two businessmen shaking hands, is that,
Molly Scanlan:you know, is that driving conversions?
Molly Scanlan:Or is it just there because there was a gap and it felt like it should go there?
Molly Scanlan:Take it out.
Molly Scanlan:And yeah, and another one is Having a really good knowledge of your user
Molly Scanlan:journey and setting up your, you know, navigation menu and all your buttons
Molly Scanlan:to guide people through really well, because if they can get to where they
Molly Scanlan:need to be in three clicks instead of six clicks, you've halved the footprint
Molly Scanlan:just because they've been to less pages.
Molly Scanlan:So it's kind of having that sustainability, but also kind of best
Molly Scanlan:practice efficiency in all areas, sort of
Molly Scanlan:goggles on when you're making all
Molly Scanlan:those decisions.
Jon Clayton:It sounds like There's There's a lot of other benefits that
Jon Clayton:come from this is like this approach of Celeste is more as purchase in
Jon Clayton:it Where we're looking at sort of clarity over quantity where our website
Jon Clayton:is concerned So it means that that
Jon Clayton:the pages that we have
Jon Clayton:the images that we have the text that we have All of it has to matter.
Jon Clayton:It has to get to the
Jon Clayton:point
Jon Clayton:and yeah
Molly Scanlan:It's minimalism, what people think when you say minimalism
Molly Scanlan:you mean just like a blank white cube or something But it actually means
Molly Scanlan:it's just the very sort of minimum you need to get to where you need to go
Molly Scanlan:So yeah, yeah sort of nice leanness.
Molly Scanlan:It doesn't mean it has to be boring and plain It can be exciting and colorful
Molly Scanlan:and have loads of you know, interesting stuff on it But none of that stuff
Molly Scanlan:is pointless
Jon Clayton:Mmm, that's interesting because I can imagine that is a
Jon Clayton:common misconception about sustainable
Jon Clayton:websites.
Jon Clayton:What, what other common
Jon Clayton:misconceptions or myths do you think there are when, uh,
Jon Clayton:concerning sustainable websites?
Jon Clayton:Oh,
Molly Scanlan:the main one.
Molly Scanlan:It's probably the last few years it's got different, but I
Molly Scanlan:think historically
Molly Scanlan:kind of things that are environmentally friendly were often
Molly Scanlan:a bit sort of brown and hand woven.
Molly Scanlan:Just, you know, like some shonky woman's made it in her kitchen
Molly Scanlan:in Glastonbury or whatever.
Molly Scanlan:I don't know.
Molly Scanlan:But you know, I mean, just a bit of a sort of a kind of worthy
Molly Scanlan:whole grainy kind of approach.
Molly Scanlan:Um, Or a look to things.
Molly Scanlan:But, um, yeah, it doesn't, like I say, it just means you've hosted it some
Molly Scanlan:way, um, green, and then you've been really efficient with your design.
Molly Scanlan:And then there's, you know, techy stuff about how you serve
Molly Scanlan:up images and things like that.
Molly Scanlan:But that's it.
Molly Scanlan:The actual content of the website doesn't need to be anything.
Molly Scanlan:Whatever style or branding you have, you can still have that.
Molly Scanlan:You just presenting it more efficiently?
Jon Clayton:that's good to know.
Jon Clayton:That's good to know.
Jon Clayton:Why do you
Jon Clayton:think that architecture practices in particular
Jon Clayton:might want to have a sustainable
Jon Clayton:website?
Jon Clayton:Yeah,
Molly Scanlan:it's obviously a big, not buzzword because that makes it
Molly Scanlan:sound so shallow, but it's obviously a big thing in the building industry
Molly Scanlan:at the moment that hopefully and presumably most firms are thinking about
Molly Scanlan:sustainability and, you know, how they, you know, designing the buildings, the
Molly Scanlan:actual building process, the materials, how that building is using energy and
Molly Scanlan:conserving energy or producing energy.
Molly Scanlan:It, all the kind of, That's really making a big impact in
Molly Scanlan:our physical built environment.
Molly Scanlan:Those kind of things are being talked about and focused on and specialised
Molly Scanlan:in and kind of driven towards.
Molly Scanlan:Um, so I guess if that's what your practice is talking about and having as
Molly Scanlan:a kind of business value, then it should run through everything that you're doing.
Molly Scanlan:It comes with your business as well.
Molly Scanlan:So as well as the buildings that they're designing and getting
Molly Scanlan:built, then what about your office?
Molly Scanlan:What about how your people run your business and your website?
Molly Scanlan:If you sort of, you know, walking the walk as well as talking the talk, I guess.
Molly Scanlan:And, you know, making tweaks to your website might be a smaller impact than
Molly Scanlan:designing a building that's got really good sort of solar panel integration.
Molly Scanlan:But I think it should
Molly Scanlan:all be part of that same effort.
Molly Scanlan:picture.
Jon Clayton:I agree.
Jon Clayton:I think that if that is
Jon Clayton:If you're a practice that's got a focus on sustainability, which, which more and
Jon Clayton:more practices have these days that's
Jon Clayton:one of their values that it should carry through for the rest of the
Jon Clayton:business that, be an irony there, wouldn't there, if they've got like,
Jon Clayton:Oh, we're all about sustainability.
Jon Clayton:But then we've got this really bloated website, and, or business
Jon Clayton:practices generally that are just very unkind to the planet that that just
Jon Clayton:doesn't seem right really, does it?
Jon Clayton:So I think in terms of like helping to improve their sustainability credentials
Jon Clayton:and that carrying through the rest of the way that they run their business,
Jon Clayton:that it totally makes sense that they would have a sustainable website as well.
Jon Clayton:Hopefully, if you're listening to this and you are a practice that has a focus on
Jon Clayton:sustainability, this would be a great time to take a look at your own website and
Jon Clayton:to reconsider whether or not that we need to, trim it down, make it a bit leaner,
Jon Clayton:make it a bit more efficient, maybe change
Jon Clayton:the hosting platform,
Jon Clayton:um, for an easy, an easy sustainability
Jon Clayton:win.
Jon Clayton:Um, definitely, definitely
Jon Clayton:worth considering.
Molly Scanlan:with your sort of,
Jon Clayton:absolutely.
Molly Scanlan:hat on, then it makes sense to
Molly Scanlan:have
Molly Scanlan:the website be sustainable if your practice focuses on sustainability,
Molly Scanlan:but also with your kind of cynical business hat on, presumably the
Molly Scanlan:clients that you're working with value sustainability, and that might be part
Molly Scanlan:of the reason why they've chosen you.
Molly Scanlan:So if you are properly having a, like, sustainability as a priority
Molly Scanlan:through the whole of your business, it just gives you more credibility and.
Molly Scanlan:They'll be more willing to kind of, you know, know, like, and trust you and
Molly Scanlan:choose you to give loads of money to.
Molly Scanlan:So, whichever way is, you know, the right thing to do.
Molly Scanlan:But there is also, it makes
Molly Scanlan:sense from a business point of view as well.
Jon Clayton:Are there any other benefits or advantages
Jon Clayton:for small businesses generally
Jon Clayton:from having a sustainable website?
Molly Scanlan:Yeah, well, as I said, it kind of overlaps.
Molly Scanlan:If you're designing with that in mind, you're naturally designing with
Molly Scanlan:better user experience and Um, in mind, but that also will help with
Molly Scanlan:SEO because, um, search engines like fast websites and the kind of lighter,
Molly Scanlan:leaner websites are generally faster.
Molly Scanlan:And also the sort of even the words that you've got on your website,
Molly Scanlan:because if they're really focused on your target client and giving the
Molly Scanlan:right information, it'll help the.
Molly Scanlan:Customer get to where they need to be, but it also makes things really
Molly Scanlan:clear to search engines what your website is about, and they like that.
Molly Scanlan:Not to personify them or anything, but um, that helps them to categorise and then to,
Molly Scanlan:you know, prioritise you in the rankings.
Molly Scanlan:So, yeah, there's the SEO benefit as Well,
Jon Clayton:Well, that's, that's very important where
Jon Clayton:websites are concerned for sure.
Jon Clayton:How can we find the right balance with the website and I'm thinking that
Jon Clayton:particularly if it's a website, um, in architecture where often they can be
Jon Clayton:quite image heavy with photos, maybe videos on the site as well, so to try and
Jon Clayton:find that right balance
Jon Clayton:between it being sustainable and attractive still, how
Jon Clayton:do you think we can do that?
Jon Clayton:How can we find that balance?
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Jon Clayton:Now, back to the show.
Molly Scanlan:Yeah, I mean,
Molly Scanlan:um,
Molly Scanlan:because as you said, videos and photos
Molly Scanlan:often are the things that are contributing the most weight to a
Molly Scanlan:page, by which I mean the file size of the page, and therefore the amount of
Molly Scanlan:energy it takes to store and deliver.
Molly Scanlan:Um, so, yeah, it's an interesting one, um, that's why I wanted to come on the
Molly Scanlan:podcast as well because, you know, my website, I've got about three, five photos
Molly Scanlan:on the whole thing, um, so it's really, really efficient and light and sort of,
Molly Scanlan:you know, the design is kind of structured around text, but if you're any kind of,
Molly Scanlan:you know, architecture firm or a designer, I've It's a visual thing, a visual job,
Molly Scanlan:and people are going to buy from you when they connect with the visuals.
Molly Scanlan:So, um, yeah, it is about that balancing act.
Molly Scanlan:And it doesn't, if you're trying to be more sustainable, it doesn't mean that
Molly Scanlan:is always your number one priority and that you're ruthlessly pursuing that
Molly Scanlan:at the expense of everything else.
Molly Scanlan:Because it's a business, so it has to intersect with the business goals.
Molly Scanlan:If you're being really sustainable, most businesses should just close.
Molly Scanlan:That would be the most sustainable thing they could do, but then
Molly Scanlan:no one can pay their mortgage.
Molly Scanlan:So everyone's a bit stuck.
Molly Scanlan:Um, so short of that, it is about balancing the goals.
Molly Scanlan:If you think about, um, you know, a product based business, the very
Molly Scanlan:most sustainable thing they could do might be that people cycle to
Molly Scanlan:their shop and refill the product in their own container and take it home.
Molly Scanlan:But.
Molly Scanlan:That might not be how your business works and you have to deliver the products.
Molly Scanlan:So, you know, we can't do that very most sustainable thing, but we can
Molly Scanlan:use cardboard packaging that's really easily recyclable at the curbside.
Molly Scanlan:So, it's trying to figure out how to serve the business goals in
Molly Scanlan:the most sustainable way possible.
Molly Scanlan:So you need lots of great photos of your work on your architecture website, you do.
Molly Scanlan:But, Do you need, you know, for each project, do you need 50 photos
Molly Scanlan:on there or could you have 10?
Molly Scanlan:Um, and once you've chosen those photos that actually are going to
Molly Scanlan:have the most impact, you can then put them at the correct size and
Molly Scanlan:there's various sort of more technical stuff you can do that mean they're
Molly Scanlan:compressed and served more efficiently.
Molly Scanlan:And, yeah, people really connect with video.
Molly Scanlan:It's the sort of well known marketing thing that videos are
Molly Scanlan:really in all walks of business.
Molly Scanlan:But they're so chunky.
Molly Scanlan:So, again, it's about where can I deploy this video that is
Molly Scanlan:going to have the most impact?
Molly Scanlan:Is it, does every project that we're showcasing on our website need a video?
Molly Scanlan:Or, if they all have a video, do we need to have ten in our portfolio on the
Molly Scanlan:website, or is it the five most impactful?
Molly Scanlan:It's these kind of decisions and then you can You know, there are
Molly Scanlan:ways of sort of serving up the video.
Molly Scanlan:My, one thing I would say is having an autoplaying video on the top of
Molly Scanlan:your homepage, just take that off.
Molly Scanlan:Because they're so massive and anything autoplaying is big and when people
Molly Scanlan:land on a homepage, They're often, that's, that's why you have to try and
Molly Scanlan:make that top bit really grab people.
Molly Scanlan:Because people scroll after, what, a second?
Molly Scanlan:Less than a second?
Molly Scanlan:So most of the time, the video won't even got going by the
Molly Scanlan:time they've already moved on.
Molly Scanlan:But in the meantime, it's, it's taken all that energy to load up.
Molly Scanlan:And it looks very shiny and it looks very architect y, website y.
Molly Scanlan:But, it's probably not worth it.
Molly Scanlan:In terms of the energy it
Molly Scanlan:takes and whether people actually look at it.
Molly Scanlan:Mm hmm.
Jon Clayton:Yeah, so that's a quick win there, isn't it, by
Jon Clayton:removing that sort of video banner.
Jon Clayton:And I think really the thing you mentioned about like the case studies,
Jon Clayton:the photos and the videos, that.
Jon Clayton:I guess it's about focusing on, again, the quality over the quantity.
Jon Clayton:So it'd be better to have, uh, maybe three, three videos that are really,
Jon Clayton:really good rather than having like 20 or the same with the photos as well.
Jon Clayton:Like, do we need to have a gazillion and one photos just because the photo
Jon Clayton:shoot when the building was finished, there was a hundred photos taken.
Jon Clayton:It doesn't mean you have to include all 100 photos on the website case study.
Jon Clayton:It could just be that there's just,
Jon Clayton:you know, four or five photos and that's enough.
Jon Clayton:And as you say, resizing them, and there's various kind of tools to do
Jon Clayton:that,
Molly Scanlan:And thinking about how your,
Molly Scanlan:how your customer journey
Molly Scanlan:goes, because if someone's come, you know,
Molly Scanlan:they're browsing around a few firm websites, seeing who
Molly Scanlan:they might want to engage.
Molly Scanlan:When they land on your homepage, that play, auto playing video at the top,
Molly Scanlan:they don't even, they don't even know what you're about, or sometimes if
Molly Scanlan:you're in the right city or anything yet, that that's not the place.
Molly Scanlan:But once someone's.
Molly Scanlan:gone into a few pages on their website, and if maybe, you know, it's when
Molly Scanlan:they've, if they start looking into the case studies in your portfolio, they're
Molly Scanlan:obviously quite interested, and that's where a video where you can feel what
Molly Scanlan:it feels like to walk through one of our buildings might have a real impact
Molly Scanlan:on them, you know, they're, they've sort of expressed an interest already,
Molly Scanlan:and that's when you can start reeling them in with all these extra stuff.
Molly Scanlan:The 0.
Molly Scanlan:5 seconds after they first landed on your homepage and just trying to read what
Molly Scanlan:your firm is called is not the time for that video, there's no point, so it's
Molly Scanlan:um, yeah, I know it's, in small firms, it's sometimes hard to have that detailed
Molly Scanlan:kind of knowledge if there's often a one person marketing department, but to
Molly Scanlan:the best of your ability, deploying the heavier stuff at the most crucial time
Molly Scanlan:just, yeah, makes it worth it.
Jon Clayton:that makes sense.
Jon Clayton:I would say as well, Molly, that your website, despite the fact that
Jon Clayton:there's only four or five photos on the whole site, it's a great site.
Jon Clayton:It's really effective.
Jon Clayton:Like straight away, like, even down to things like the, um, the difference
Jon Clayton:in like the size of fonts, the wording that's used as well, it's
Jon Clayton:got just enough copy in
Jon Clayton:there, but it's got, uh, it packs a punch of, uh, with
Jon Clayton:personality and It's just really
Jon Clayton:good.
Jon Clayton:And like you say, you know, it's a very efficient, um, website, but it's very
Jon Clayton:effective and that's something that, a lot of us could learn from that.
Jon Clayton:So definitely go
Jon Clayton:and check out Molly's website, um, to see just a great example
Jon Clayton:of a sustainable website.
Jon Clayton:I
Molly Scanlan:in the cushy position of, you
Molly Scanlan:know, I, that because people want a website, and often it's
Molly Scanlan:they want to work with a person.
Molly Scanlan:So kind of foregrounding my personality through words, works for my business.
Molly Scanlan:So it's, it was an easier job to make it.
Molly Scanlan:a smaller carbon footprint because I'm not an architecture firm
Molly Scanlan:that has loads of videos and stunning photos of big buildings.
Molly Scanlan:So it was kind of easier but it's also, um, quite a good, so part of the reason
Molly Scanlan:why I don't have loads of photos is I haven't, like, splashed out for a big
Molly Scanlan:branding photo shoot, partly because my job isn't that visually interesting.
Molly Scanlan:Like it'll, it'll be photos of me smiling, looking at a laptop, um, which,
Molly Scanlan:you know, I haven't quite thought, oh, that's worth putting, you know,
Molly Scanlan:spending two grand on or whatever.
Molly Scanlan:Um, so actually I've got some lovely photos that, um, in fact, a previous guest
Molly Scanlan:on this podcast, Ange Lyons, uh, took of me with a, Uh, a very nice camera in a
Molly Scanlan:travel lodge , and cut the background out.
Molly Scanlan:Bish b Bosch.
Molly Scanlan:I'm ready for our website.
Molly Scanlan:So I kind of, because I didn't have a lot of, um, you know, visual assets,
Molly Scanlan:I went with a kind of text led design and then yeah, people say they really
Molly Scanlan:like it and it, it's effective.
Molly Scanlan:So actually the, the point of saying that is it's a nice lesson and if
Molly Scanlan:people are thinking, oh, if I make it.
Molly Scanlan:sustainable, it's going to be really restrictive and I'm not going to
Molly Scanlan:allow to do any of my creative ideas.
Molly Scanlan:But as, you know, creative people, you'll know that sometimes
Molly Scanlan:actually within constraints, that sometimes is where, like, the most
Molly Scanlan:interesting things are created.
Molly Scanlan:So it doesn't, don't need to feel like it's a constraining element to have.
Molly Scanlan:kind of sustainable lens on things, but maybe just go into it with an open mind
Molly Scanlan:of actually if we're taking this as an opportunity to make our user journey
Molly Scanlan:more efficient, to you know, look again at how lean and impactful the website
Molly Scanlan:can be, but also and some like creative idea might make you stand out from the
Molly Scanlan:crowd might come out of it because they, you know, a lot of them The big, lovely
Molly Scanlan:picture of a building you've designed and then, you know, a lot of them do
Molly Scanlan:look quite similar in an industry.
Jon Clayton:was just going to say actually that there's an opportunity
Jon Clayton:to actually do something that does, um, look very different and stand out
Jon Clayton:because that is the generic architecture practice website is that it's very,
Jon Clayton:image heavy, lots of photos of like finished buildings and all of that.
Jon Clayton:But actually some of the content that somebody who somebody that's
Jon Clayton:actively looking for a practice that's, you know, getting ready to
Jon Clayton:make a purchasing decision, a lot of that content isn't necessarily
Jon Clayton:what they're looking for anyway.
Jon Clayton:Like they want to know about, you know, working with the practice,
Jon Clayton:what the process is like, The nitty gritty of how much do you charge
Jon Clayton:and why do you charge that much?
Jon Clayton:And what's included and what's the right level of service for me?
Jon Clayton:And, and that doesn't require having a big image and video heavy website to do that.
Jon Clayton:A
Jon Clayton:lot of that can actually
Jon Clayton:just be done with words, the right words.
Molly Scanlan:Yeah, that's a
Molly Scanlan:good, good point about, again, your poor one
Molly Scanlan:person marketing department needs to be aware of this, but
Molly Scanlan:if you talk to your current and previous clients, why did they choose you?
Molly Scanlan:And that might give you a good, you know, I mean, that's sort of I'm not trying
Molly Scanlan:to tell the marketers how to suck eggs, but that can give you a good indication
Molly Scanlan:of what should we be foregrounding.
Molly Scanlan:If people, you've got such smooth processes, and they had amazing
Molly Scanlan:communication the whole way through, and they felt like they were in
Molly Scanlan:safe hands, and even when there were delays, they were informed
Molly Scanlan:and everything felt not stressful.
Molly Scanlan:That's a, a huge thing that needs to be right in people's faces when
Molly Scanlan:they go on their website because I'm sure that's not always the case.
Molly Scanlan:Um, and obviously, you need the pictures there because people want to
Molly Scanlan:know, do their buildings look awful?
Molly Scanlan:Or have they done anything nice that I might have seen?
Molly Scanlan:That kind of thing.
Molly Scanlan:But, yeah, the, the reason that people choose you, the
Molly Scanlan:visual might not come first.
Molly Scanlan:And communicating what you do really, really well.
Molly Scanlan:Is, yeah, might have a bit,
Molly Scanlan:be a bit more
Molly Scanlan:impactful to have front and center on your website.
Jon Clayton:Having implemented some of the tips that you've shared Molly, so if
Jon Clayton:the listeners are like great, I'm going to change hosting platforms, we're going
Jon Clayton:to strip out some of the rubbish off our website to make it leaner, but, uh, just
Jon Clayton:as if not more effective than it was before, do you have any tips on how to
Jon Clayton:tell people about
Jon Clayton:this how to communicate what you've done as a business in
Jon Clayton:terms of, uh, sustainability and the improvements to your website?
Molly Scanlan:Yeah, this is an interesting one because
Molly Scanlan:it's a bit invisible.
Molly Scanlan:As I've said, like the awareness that
Molly Scanlan:digital things even have a carbon footprint is quite low in general.
Molly Scanlan:And, um, so in terms of how much kind of kudos you get for doing these things
Molly Scanlan:from your potential customers and customers, it's not necessarily huge.
Molly Scanlan:Um, and yeah, it's also, like I said, you could have the exact same website
Molly Scanlan:and have it hosted somewhere else and you've slashed that footprint,
Molly Scanlan:but nothing looks different.
Molly Scanlan:It's not as obvious as if, you know, a sort of product based company changes
Molly Scanlan:all their packaging to brown cardboard.
Molly Scanlan:It's really big, you know, with a green leaf on it.
Molly Scanlan:It's just a huge sort of visual signifier of, oh, this brand is more sustainable.
Molly Scanlan:Whether they are or not might be another question.
Molly Scanlan:Um, so.
Molly Scanlan:That is kind of a tricky thing about, um, how you communicate it.
Molly Scanlan:Um, something I didn't mention, which is actually a good place for people to
Molly Scanlan:start, is to actually calculate what is the footprint of your website now.
Molly Scanlan:Um, so there's, um, the main calculators I use is WebsiteCarbon.
Molly Scanlan:com and, um, something called DigitalBeacon.
Molly Scanlan:Um, and Yeah, it's an estimate, because there's so much involved in measuring
Molly Scanlan:the impact of one action or one product.
Molly Scanlan:But it's a kind of rough idea, and then that's your benchmark, so if you make the
Molly Scanlan:improvements, you can measure it again.
Molly Scanlan:And, you know, they're both rough estimates, but if it's a much lower rough
Molly Scanlan:estimate, you've done something well.
Molly Scanlan:Um, so Website Carbon, they do have a little badge you can put.
Molly Scanlan:You know, if you want to put that in your footer about how many grams of carbon that
Molly Scanlan:website uses, um, and then, yeah, it is a tricky, I guess, whatever your normal
Molly Scanlan:comms channels are that you're telling people, um, is to just talk to people
Molly Scanlan:and maybe be kind of quite transparent about the process, because a lot of people
Molly Scanlan:don't know about it, so that would be quite a helpful thing to put out into
Molly Scanlan:the world of saying, oh, we realized this was something that wasn't so great in
Molly Scanlan:terms of sustainability in our business.
Molly Scanlan:Here's where we started, we did these things, got these people
Molly Scanlan:to help us, maybe it was me.
Molly Scanlan:Um, and, uh, you know, here's the finished result and be like, yeah,
Molly Scanlan:our website still looks amazing.
Molly Scanlan:We're really happy with it.
Molly Scanlan:But we know that every time someone clicks on a page, it's,
Molly Scanlan:um, you know, doing less harm.
Molly Scanlan:So if you've got a company blog or newsletter, sort of showcase it there.
Molly Scanlan:Anywhere else on your website that you're talking about your sustainable
Molly Scanlan:practices in terms of building, um, then, you know, talk about it there as well.
Molly Scanlan:But, um, yeah, it's not necessarily something that people will notice very
Molly Scanlan:much, unless you really do, really do put it, talk, talk at them about it.
Jon Clayton:Yeah, I think though that that in itself makes it actually quite an
Jon Clayton:interesting thing to talk about because the fact that it's something that a lot
Jon Clayton:of people might not be aware even exists, that it's even a thing actually gives
Jon Clayton:you a really interesting talking point that if you do, you know, if you have a
Jon Clayton:presence, like most of us do with business owners on social media, or if they have
Jon Clayton:an email newsletter or any channels that they have to talk about what they
Jon Clayton:do to then bring that up and say, Hey, like, Did you, did you realize that like
Jon Clayton:websites have this digital footprint?
Jon Clayton:Like, did you even know this?
Jon Clayton:And, we didn't.
Jon Clayton:And then we, we've discovered this and this is what we've done as a business,
Jon Clayton:to do our little bit, because this is what we believe this is what we're
Jon Clayton:all about as a sustainable business.
Jon Clayton:So I think that could be really,
Jon Clayton:you know, really kind of, uh, interesting,
Jon Clayton:quite potentially quite powerful, uh, posts that people could
Jon Clayton:put out there.
Jon Clayton:Hmm.
Molly Scanlan:And going back to what we're saying about differentiating
Molly Scanlan:yourself in a bit of a homogenous landscape that, You know, there's
Molly Scanlan:a lot of architecture practices, you know, doing the same thing,
Molly Scanlan:presenting it in the same way.
Molly Scanlan:There might be a lot of them that are saying we're sustainable, but if no one
Molly Scanlan:else, not many other people are talking about it, then that's another point of
Molly Scanlan:difference that you can be, look, we're so good at this, we even have a sustainable
Molly Scanlan:website, and here's what that means.
Molly Scanlan:Yeah, it's just something else you can use to, should be that, I mean, hopefully
Molly Scanlan:my sort of niche won't exist soon, and that'll just be like how we make websites.
Molly Scanlan:A sustainable architecture shouldn't be a niche, it should
Molly Scanlan:be just how we make buildings.
Molly Scanlan:And, um, so hopefully it won't be a point of difference.
Molly Scanlan:But right now, get on, get on board before everyone's doing it.
Molly Scanlan:And then it's another way you can
Molly Scanlan:stand
Jon Clayton:Yeah.
Jon Clayton:Yeah, absolutely.
Jon Clayton:Get ahead of the curve.
Jon Clayton:Molly, what would be the main thing that you'd like
Jon Clayton:everyone to
Jon Clayton:take away from this conversation today?
Molly Scanlan:I think probably just the awareness that our digital
Molly Scanlan:world isn't invisible in a fluffy cloud, and is a physical thing
Molly Scanlan:that is using a lot of energy.
Molly Scanlan:Um, and then to, like, tell someone else about it.
Molly Scanlan:Because just spreading that awareness is probably the number
Molly Scanlan:one step we all need to do.
Molly Scanlan:Um, yeah, before
Molly Scanlan:you get to any of that, the website stuff.
Jon Clayton:Cool.
Jon Clayton:And was there anything
Jon Clayton:else that you wanted to add
Jon Clayton:about the topic that we haven't already covered in the conversation today?
Molly Scanlan:No, I don't think so.
Molly Scanlan:I think we've done a pretty good job.
Jon Clayton:We're doing alright.
Jon Clayton:I think we've covered
Jon Clayton:quite a bit there.
Jon Clayton:Well,
Jon Clayton:um, Molly, I'd like to kind of wrap things up with a non topic question.
Jon Clayton:Um, I, I love to travel and to discover new places.
Jon Clayton:Admittedly, I don't actually travel that much or that far compared
Jon Clayton:to my backpacking days many years
Jon Clayton:ago.
Jon Clayton:But It leads me to ask, what, what is one of
Jon Clayton:your
Jon Clayton:favourite places and what do you love about it?
Jon Clayton:This could be anywhere, it could be near or far.
Molly Scanlan:well, it's a UK based one, so if you're not going
Molly Scanlan:far, you might want to travel.
Molly Scanlan:Um, this is me and my son's new favourite
Molly Scanlan:place as of last year.
Molly Scanlan:It's called Tewan in Wales.
Molly Scanlan:Um, there's a steam railway there that, um The guy who wrote the Thomas
Molly Scanlan:the Tank Engine books used to be a, a member and volunteer at and based some
Molly Scanlan:of the trains on, so we went to visit it, and now we've become volunteers, and
Molly Scanlan:we've been back again, and we're going back again, and, um, yeah, it's just a
Molly Scanlan:little town, so there's a beach, lovely steam railway, there's a cinema that
Molly Scanlan:has table service, and, um, yeah, just a nice little town, and a lovely steam
Molly Scanlan:railway with all friendly, keen people, so, Volunteering and keeping it running.
Molly Scanlan:So, yeah, obviously steam trains are powered by coal,
Molly Scanlan:but that's my line in the sand.
Molly Scanlan:Let's de fossil fuel everything, except any remaining coal we've dug up.
Molly Scanlan:The heritage railways are allowed to use it.
Molly Scanlan:It's my stance.
Molly Scanlan:So I can't believe I just recommended something that runs
Molly Scanlan:on coal as the end to this.
Molly Scanlan:But it's a nice
Molly Scanlan:town.
Molly Scanlan:It's a nice town in Wales.
Jon Clayton:Well, you know, we'll, we'll let that one
Jon Clayton:slide, we'll let that one slide.
Jon Clayton:As you say, there's, there's already plenty of coal that's been dug up,
Molly Scanlan:Yeah, that's for the trains,
Jon Clayton:yeah, that's
Molly Scanlan:not for the websites.
Jon Clayton:That's right, yeah.
Jon Clayton:So Molly, I've really enjoyed the chat today.
Jon Clayton:Thanks so much for coming
Jon Clayton:on the show and sharing your expertise.
Jon Clayton:Could you just remind
Jon Clayton:everybody again about your newsletter and how they can sign up for that?
Molly Scanlan:It's super short and people find it useful and funny
Molly Scanlan:and sometimes there's a quiz.
Molly Scanlan:Uh, on average it
Molly Scanlan:takes about 101 seconds to read and that's actually out loud.
Molly Scanlan:So, um, in your head it's even quicker.
Molly Scanlan:So it won't hang around in your inbox getting, um, taking up
Molly Scanlan:energy and never getting read.
Molly Scanlan:And to sign up it's mollygetsitdone.
Molly Scanlan:com slash sign up.
Jon Clayton:Brilliant.
Jon Clayton:And
Jon Clayton:if people would like to connect with you online, where would be
Jon Clayton:the best place for them to do that?
Jon Clayton:LinkedIn.
Molly Scanlan:LinkedIn.
Molly Scanlan:It's the only social media I use because I'm cool.
Molly Scanlan:Laughter.
Jon Clayton:Oh well, I shall, I'm not going to argue with that point,
Jon Clayton:and I shall make sure that we include
Jon Clayton:a link to
Jon Clayton:your LinkedIn profile in the show notes as well as the link
Jon Clayton:to sign up for that newsletter.
Jon Clayton:So thanks again Molly, much appreciated.
Molly Scanlan:Thank you.
Molly Scanlan:Thanks for having me.
Jon Clayton:Next time I chat with Mel Barfield about how
Jon Clayton:to be luckier in your career.
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