Jon Clayton:

Everybody is talking about the importance of sustainability,

Jon Clayton:

and in particular, in the world of architecture, sustainable building design.

Jon Clayton:

Have you taken a moment to consider how sustainable your website is?

Jon Clayton:

Did you even realise that websites have a carbon footprint too?

Jon Clayton:

And do you have any idea how sustainable your own website is?

Jon Clayton:

I'm joined by Molly Scanlon to learn how to make your digital presence

Jon Clayton:

more sustainable while still looking great in this episode of Architecture

Jon Clayton:

Business Club, the weekly podcast for small firm founders who want to build

Jon Clayton:

their dream business in architecture and enjoy more freedom, flexibility

Jon Clayton:

and fulfillment in what they do.

Jon Clayton:

I'm John Clayton, your host.

Jon Clayton:

I know that building an architecture business can feel hard, especially

Jon Clayton:

if you're a sole practitioner.

Jon Clayton:

The good news is you don't have to do it alone.

Jon Clayton:

Last year we launched our membership community through a

Jon Clayton:

small group of founding members including architects, architectural

Jon Clayton:

technologists and interior designers.

Jon Clayton:

We meet online each week and occasionally in person to support

Jon Clayton:

each other in building our businesses and to have some fun along the way.

Jon Clayton:

On the 1st of March 2025 we opened the doors to a limited number of new members.

Jon Clayton:

If you'd like to join this supportive group of like minded

Jon Clayton:

professionals, now's your chance.

Jon Clayton:

Just go to architecturebusinessclub.

Jon Clayton:

com forward slash waitlist or click the link in the show notes and enter

Jon Clayton:

your details so I can let you know how you can join this incredible group.

Jon Clayton:

And if you have any questions just email john that's j o n

Jon Clayton:

at architecturebusinessclub.

Jon Clayton:

com.

Jon Clayton:

Now let's find out how to reduce your digital carbon footprint.

Jon Clayton:

Molly Scanlon builds low carbon websites for social enterprises

Jon Clayton:

and non evil businesses.

Jon Clayton:

She started her first business at 21, put in a valiant stint

Jon Clayton:

as a primary school teacher, and is now a freelance web designer,

Jon Clayton:

developer, writer, and event speaker.

Jon Clayton:

Molly is a frequent podcast guest talking about sustainability and small business

Jon Clayton:

and sharing her twisting career story.

Jon Clayton:

For a useful tip for your business and something else random but equally

Jon Clayton:

interesting, Sign up from Molly's super short weekly email at Molly Gets it done.

Jon Clayton:

Dot com slash signup.

Jon Clayton:

Molly, welcome to Architecture

Jon Clayton:

Business

Jon Clayton:

Club.

Jon Clayton:

could you tell me a bit about what you

Jon Clayton:

like to get up to in your free

Jon Clayton:

time when you're not designing sustainable websites?

Molly Scanlan:

Um, well, I have a seven year old, so there's not much free

Molly Scanlan:

time, but, um, recently, uh, I've been listening to the Hamilton soundtrack

Molly Scanlan:

on repeat, and there are so many business lessons in there, so I've

Molly Scanlan:

been, um, making videos for LinkedIn, just sharing some of the wisdom that,

Molly Scanlan:

weirdly, a musical about a founding

Molly Scanlan:

father has for freelancers and small businesses.

Molly Scanlan:

It's

Jon Clayton:

Oh, that's so cool.

Jon Clayton:

I've

Jon Clayton:

I mean, I've heard it's

Jon Clayton:

an

Jon Clayton:

amazing show.

Jon Clayton:

I've not actually been

Jon Clayton:

to see it yet, but you've been to see it, have you?

Jon Clayton:

More than once?

Molly Scanlan:

No, it's really expensive.

Molly Scanlan:

I've seen it I've seen it in the West End

Molly Scanlan:

once, and then

Molly Scanlan:

I've watched it on Disney Plus, and then it was, my Spotify

Molly Scanlan:

wrapped last year was basically

Molly Scanlan:

just the soundtrack album and one other song.

Jon Clayton:

My Spotify raps last year, uh, was basically Judas Priest,

Jon Clayton:

I wouldn't say I'm like a mega fan, but I think I sort of discovered them.

Jon Clayton:

They're not ancient bands, they've been going for like 50 years.

Jon Clayton:

Um, but I just sort of got into them last year and then that was

Jon Clayton:

like, you know, the thing that I

Jon Clayton:

was just listening to on Spotify all the

Jon Clayton:

time.

Jon Clayton:

So,

Jon Clayton:

um, a bit different, the Hamilton soundtrack I would imagine,

Jon Clayton:

but

Jon Clayton:

you know.

Molly Scanlan:

it's sometimes just indicative of what

Molly Scanlan:

was going on in your life.

Molly Scanlan:

So the Spotify wrapped from when my son was under one was like, just a white

Molly Scanlan:

noise track, like a 10 hour white noise.

Jon Clayton:

ha ha ha

Molly Scanlan:

Best song ever.

Jon Clayton:

Oh yeah, yeah.

Jon Clayton:

So.

Jon Clayton:

We're going to talk about sustainable websites today so that we can all

Jon Clayton:

learn how to lower our digital carbon footprint and be a bit kinder to the

Jon Clayton:

planet.

Jon Clayton:

I guess the best place to

Jon Clayton:

start though would be by asking what is a sustainable website?

Molly Scanlan:

Great question.

Molly Scanlan:

Um, I guess, like any other

Molly Scanlan:

sustainable thing, it does the job that we want it to do, at the same time actively

Molly Scanlan:

trying to minimise any harmful effects on the planet and on the people who are using

Molly Scanlan:

it and the people who are not using it.

Molly Scanlan:

Um, you know, everyone in the world shouldn't be negatively

Molly Scanlan:

affected by your product, ideally.

Molly Scanlan:

Um, so that's it, yeah.

Jon Clayton:

That's interesting though because I can

Jon Clayton:

imagine that there are people listening thinking like Is that even a thing?

Jon Clayton:

could my website be, you know, creating a horrendous carbon footprint.

Jon Clayton:

I imagine there's a lot of people that are listening that have just

Jon Clayton:

this is a totally alien thing.

Jon Clayton:

We all heard about sustainability and, you know, looking after the

Jon Clayton:

environment, but not necessarily in the context of our websites, which is

Jon Clayton:

the main reason why I really wanted to have this conversation with you

Jon Clayton:

and to share that with the listeners.

Jon Clayton:

One of

Jon Clayton:

the things that you talk a lot about

Jon Clayton:

is digital footprint.

Jon Clayton:

What do you mean?

Jon Clayton:

When you say digital footprint, what, what exactly is that?

Molly Scanlan:

Yeah, so I do feel a bit

Molly Scanlan:

like a harbinger of doom sometimes when people ask what I

Molly Scanlan:

do.

Molly Scanlan:

And I say and then they say, Oh, I didn't realise, you know,

Molly Scanlan:

digital stuff had a footprint.

Molly Scanlan:

And be like, I'm so sorry, here's something else to feel guilty about.

Molly Scanlan:

You know, you've been refilling your shampoo and then I shot down the

Molly Scanlan:

road and thought everything was fine.

Molly Scanlan:

Um, but yeah, I mean, carbon footprint in general is, is

Molly Scanlan:

a bit of a problematic term.

Molly Scanlan:

Because it was actually originally sort of coined by the big oil

Molly Scanlan:

companies to kind of shift the onus onto the individual to do something

Molly Scanlan:

rather than let, you know, people remembering about the massive systemic

Molly Scanlan:

change that kind of needs to happen.

Molly Scanlan:

Um, but just as a kind of shorthand for how can we minimize any negative impact

Molly Scanlan:

on the planet, um, is how I end up using it because that's sort of How we've ended

Molly Scanlan:

up using it in sort of common speech.

Molly Scanlan:

Um, but yeah, sorry, your website isn't invisible because

Molly Scanlan:

it's on a computer and digital.

Molly Scanlan:

It's, uh, stored in massive stacks of computers in huge warehouses that

Molly Scanlan:

take a lot of electricity to run them and a lot of energy and water,

Molly Scanlan:

weirdly, to, um, cool them all down.

Molly Scanlan:

You know how your computer gets hot, um, when you've been using it.

Molly Scanlan:

Especially.

Molly Scanlan:

older computers.

Molly Scanlan:

Um, but yeah, those data centers use all of that and they're full of all the

Molly Scanlan:

rubbish that we've put on the internet.

Molly Scanlan:

So every photo you've ever taken of mediocre dinners, um, every email

Molly Scanlan:

you've got in your inbox, um, all those.

Molly Scanlan:

Canva files that are just there that you've forgotten that you're not using

Molly Scanlan:

just everything that's in the cloud is in a hot building Yeah, so that's how

Molly Scanlan:

your website does have an impact because the energy that is used to store it and

Molly Scanlan:

to Deliver it to people's devices It takes energy and the way we create a

Molly Scanlan:

lot of our energy is not from renewable sources currently

Jon Clayton:

Wow.

Jon Clayton:

This is quite shocking and I'm already starting to feel guilty.

Jon Clayton:

I

Jon Clayton:

have to listen to that Molly.

Jon Clayton:

I'm

Jon Clayton:

thinking about the various accounts that I have online where there are.

Jon Clayton:

Files and graphics

Jon Clayton:

and photos

Molly Scanlan:

the forgotten drop box I've got one of

Jon Clayton:

yeah, the forgotten dropbox and oh,

Jon Clayton:

my email as well.

Jon Clayton:

That, I mean, I guess this extends as far as that as well.

Jon Clayton:

That presumably things like email, like if we send an email that, that

Jon Clayton:

we have to have a computer at one end and then it goes via various other

Jon Clayton:

computers and data centers to get to the computer at the other end.

Jon Clayton:

So presumably even that act of writing and sending an email

Jon Clayton:

or signing up to some bunzies.

Jon Clayton:

Newsletter

Jon Clayton:

that that in

Jon Clayton:

itself like if we've got

Jon Clayton:

lots of in emails coming in and out of our

Jon Clayton:

inboxes That presumably as well

Jon Clayton:

that there's a

Jon Clayton:

digital carbon footprint associated with

Jon Clayton:

that

Molly Scanlan:

Yeah Yeah, the emails aren't nowhere.

Molly Scanlan:

They are just, you know, files being stored and shunted around.

Molly Scanlan:

Yeah, so every time you just email back thanks to a big long thread, it's sending

Molly Scanlan:

all of that information from the previous 48 messages and just the word thanks.

Molly Scanlan:

And if someone's got, you know, a big email signature with a big picture

Molly Scanlan:

on it's shifting that over as well.

Molly Scanlan:

Um, but, you know, we love email.

Molly Scanlan:

You've simply got to be on email nowadays.

Molly Scanlan:

Um, uh, it's a great way to send messages.

Molly Scanlan:

But I guess, like everything else, just mindful of how you use it.

Molly Scanlan:

Like, don't send that email that only has one word in if you don't really need to.

Molly Scanlan:

Go through and delete old ones.

Molly Scanlan:

Don't send loads of files back and forth if you don't absolutely have to.

Molly Scanlan:

That's a nice little quick win.

Molly Scanlan:

That you can do, um, in your emails is like, just search for something where you

Molly Scanlan:

know you've got loads of rubbish there.

Molly Scanlan:

Like in your personal emails, just search for Sainsbury's.

Molly Scanlan:

And there's probably about 20 emails confirming your delivery for

Molly Scanlan:

food that you ate three years ago.

Molly Scanlan:

But you can just delete those.

Molly Scanlan:

So, or, you know, if you've got newsletters that you've never read

Molly Scanlan:

or something, you know, where you can search for a particular term and

Molly Scanlan:

it'll just bring you up a page of emails you're never going to read

Molly Scanlan:

again and just delete the whole lot.

Molly Scanlan:

So a little, that's a nice little five minute sustainability win.

Molly Scanlan:

And it's tiny, tiny marginal gains.

Molly Scanlan:

The actual energy it takes to send one email is really tiny, but if

Molly Scanlan:

you're sending X number every day,

Molly Scanlan:

and then billions of us are doing it every day, it does add up.

Jon Clayton:

Well this nicely segues onto my next question which was to ask about

Jon Clayton:

How we can lower our digital footprint.

Jon Clayton:

Do you have some more suggestions about how we could lower our

Jon Clayton:

digital footprint?

Molly Scanlan:

Yeah, so as far as your website goes, the number one

Molly Scanlan:

thing that you can Do to have an impact is about where you choose to host it.

Molly Scanlan:

So the big hot data centers we were talking about, um, more and more of

Molly Scanlan:

them are being, hopefully, I need to check on the stats on that, but

Molly Scanlan:

are being powered by renewables.

Molly Scanlan:

You know, it's great to have a massive, ugly cuboid building because you can cover

Molly Scanlan:

the roof in solar panels or wind turbines.

Molly Scanlan:

I don't know, some of them, they're too heavy to go on the roof probably.

Molly Scanlan:

Um, But yeah, so a host that actually is using renewable energy to power

Molly Scanlan:

all the, all the computers, and that is then efficiently using that.

Molly Scanlan:

So, so the, the water that is, um, in the cooling system can be reused only a

Molly Scanlan:

finite number of times, sort of weirdly.

Molly Scanlan:

It gets all ionized and weird and you can't send it back out

Molly Scanlan:

after it's been through about four times, but up to however many

Molly Scanlan:

times it is, you can reuse it.

Molly Scanlan:

Certain data centers are just being as efficient as possible

Molly Scanlan:

using renewable energy.

Molly Scanlan:

Um, and so if you don't make any changes to your website, but you host it with

Molly Scanlan:

one of those hosts instead of, and the one that's, you know, not particularly

Molly Scanlan:

efficient and run on fossil fuels, you've immediately massively reduced the impact

Molly Scanlan:

without having, I mean, sometimes it's a faff to move hosts, but not really.

Molly Scanlan:

Um, not the same as redesigning your whole site or something.

Molly Scanlan:

So yeah, that's the number one thing you can do.

Molly Scanlan:

Um, and then once it's being hosted there, it's just about making

Molly Scanlan:

the actual file size of the whole website as small as possible.

Molly Scanlan:

So if you think about it from the design stage or you're auditing your site,

Molly Scanlan:

first thing to do is what is, bit like deleting emails, what is nobody reading

Molly Scanlan:

and doesn't have an impact on our business and is this whole page needed?

Molly Scanlan:

Delete.

Molly Scanlan:

Cut out all the fluff and waffle and things you don't need and,

Molly Scanlan:

or a page about an event that happened five years ago, it can go.

Molly Scanlan:

And it's, it's just, the good thing is that a lot of these things to do with

Molly Scanlan:

reducing the footprint overlap with, um, just making your website better.

Molly Scanlan:

So if you've cut out all the fluff and waffle and just have Those key pages that

Molly Scanlan:

people actually need the information from and make the information really clear.

Molly Scanlan:

It's way better for your, you know, user experience and conversions and all those

Molly Scanlan:

sorts of things which actually affect the sort of bottom line of the business.

Molly Scanlan:

Yeah, so that would be that and then yeah, I often talk about it

Molly Scanlan:

as like, you know, Marie Kondo.

Molly Scanlan:

Magic of the art of tidying up.

Molly Scanlan:

So like each bit of your website does it spark joy or does it Help

Molly Scanlan:

with what the goal of your website is, whether that's sort of sales,

Molly Scanlan:

inquiries, or sign ups to something.

Molly Scanlan:

Um, and if something's not pulling its literal weight on the page, get it off.

Molly Scanlan:

That stock photograph of two businessmen shaking hands, is that,

Molly Scanlan:

you know, is that driving conversions?

Molly Scanlan:

Or is it just there because there was a gap and it felt like it should go there?

Molly Scanlan:

Take it out.

Molly Scanlan:

And yeah, and another one is Having a really good knowledge of your user

Molly Scanlan:

journey and setting up your, you know, navigation menu and all your buttons

Molly Scanlan:

to guide people through really well, because if they can get to where they

Molly Scanlan:

need to be in three clicks instead of six clicks, you've halved the footprint

Molly Scanlan:

just because they've been to less pages.

Molly Scanlan:

So it's kind of having that sustainability, but also kind of best

Molly Scanlan:

practice efficiency in all areas, sort of

Molly Scanlan:

goggles on when you're making all

Molly Scanlan:

those decisions.

Jon Clayton:

It sounds like There's There's a lot of other benefits that

Jon Clayton:

come from this is like this approach of Celeste is more as purchase in

Jon Clayton:

it Where we're looking at sort of clarity over quantity where our website

Jon Clayton:

is concerned So it means that that

Jon Clayton:

the pages that we have

Jon Clayton:

the images that we have the text that we have All of it has to matter.

Jon Clayton:

It has to get to the

Jon Clayton:

point

Jon Clayton:

and yeah

Molly Scanlan:

It's minimalism, what people think when you say minimalism

Molly Scanlan:

you mean just like a blank white cube or something But it actually means

Molly Scanlan:

it's just the very sort of minimum you need to get to where you need to go

Molly Scanlan:

So yeah, yeah sort of nice leanness.

Molly Scanlan:

It doesn't mean it has to be boring and plain It can be exciting and colorful

Molly Scanlan:

and have loads of you know, interesting stuff on it But none of that stuff

Molly Scanlan:

is pointless

Jon Clayton:

Mmm, that's interesting because I can imagine that is a

Jon Clayton:

common misconception about sustainable

Jon Clayton:

websites.

Jon Clayton:

What, what other common

Jon Clayton:

misconceptions or myths do you think there are when, uh,

Jon Clayton:

concerning sustainable websites?

Jon Clayton:

Oh,

Molly Scanlan:

the main one.

Molly Scanlan:

It's probably the last few years it's got different, but I

Molly Scanlan:

think historically

Molly Scanlan:

kind of things that are environmentally friendly were often

Molly Scanlan:

a bit sort of brown and hand woven.

Molly Scanlan:

Just, you know, like some shonky woman's made it in her kitchen

Molly Scanlan:

in Glastonbury or whatever.

Molly Scanlan:

I don't know.

Molly Scanlan:

But you know, I mean, just a bit of a sort of a kind of worthy

Molly Scanlan:

whole grainy kind of approach.

Molly Scanlan:

Um, Or a look to things.

Molly Scanlan:

But, um, yeah, it doesn't, like I say, it just means you've hosted it some

Molly Scanlan:

way, um, green, and then you've been really efficient with your design.

Molly Scanlan:

And then there's, you know, techy stuff about how you serve

Molly Scanlan:

up images and things like that.

Molly Scanlan:

But that's it.

Molly Scanlan:

The actual content of the website doesn't need to be anything.

Molly Scanlan:

Whatever style or branding you have, you can still have that.

Molly Scanlan:

You just presenting it more efficiently?

Jon Clayton:

that's good to know.

Jon Clayton:

That's good to know.

Jon Clayton:

Why do you

Jon Clayton:

think that architecture practices in particular

Jon Clayton:

might want to have a sustainable

Jon Clayton:

website?

Jon Clayton:

Yeah,

Molly Scanlan:

it's obviously a big, not buzzword because that makes it

Molly Scanlan:

sound so shallow, but it's obviously a big thing in the building industry

Molly Scanlan:

at the moment that hopefully and presumably most firms are thinking about

Molly Scanlan:

sustainability and, you know, how they, you know, designing the buildings, the

Molly Scanlan:

actual building process, the materials, how that building is using energy and

Molly Scanlan:

conserving energy or producing energy.

Molly Scanlan:

It, all the kind of, That's really making a big impact in

Molly Scanlan:

our physical built environment.

Molly Scanlan:

Those kind of things are being talked about and focused on and specialised

Molly Scanlan:

in and kind of driven towards.

Molly Scanlan:

Um, so I guess if that's what your practice is talking about and having as

Molly Scanlan:

a kind of business value, then it should run through everything that you're doing.

Molly Scanlan:

It comes with your business as well.

Molly Scanlan:

So as well as the buildings that they're designing and getting

Molly Scanlan:

built, then what about your office?

Molly Scanlan:

What about how your people run your business and your website?

Molly Scanlan:

If you sort of, you know, walking the walk as well as talking the talk, I guess.

Molly Scanlan:

And, you know, making tweaks to your website might be a smaller impact than

Molly Scanlan:

designing a building that's got really good sort of solar panel integration.

Molly Scanlan:

But I think it should

Molly Scanlan:

all be part of that same effort.

Molly Scanlan:

picture.

Jon Clayton:

I agree.

Jon Clayton:

I think that if that is

Jon Clayton:

If you're a practice that's got a focus on sustainability, which, which more and

Jon Clayton:

more practices have these days that's

Jon Clayton:

one of their values that it should carry through for the rest of the

Jon Clayton:

business that, be an irony there, wouldn't there, if they've got like,

Jon Clayton:

Oh, we're all about sustainability.

Jon Clayton:

But then we've got this really bloated website, and, or business

Jon Clayton:

practices generally that are just very unkind to the planet that that just

Jon Clayton:

doesn't seem right really, does it?

Jon Clayton:

So I think in terms of like helping to improve their sustainability credentials

Jon Clayton:

and that carrying through the rest of the way that they run their business,

Jon Clayton:

that it totally makes sense that they would have a sustainable website as well.

Jon Clayton:

Hopefully, if you're listening to this and you are a practice that has a focus on

Jon Clayton:

sustainability, this would be a great time to take a look at your own website and

Jon Clayton:

to reconsider whether or not that we need to, trim it down, make it a bit leaner,

Jon Clayton:

make it a bit more efficient, maybe change

Jon Clayton:

the hosting platform,

Jon Clayton:

um, for an easy, an easy sustainability

Jon Clayton:

win.

Jon Clayton:

Um, definitely, definitely

Jon Clayton:

worth considering.

Molly Scanlan:

with your sort of,

Jon Clayton:

absolutely.

Molly Scanlan:

hat on, then it makes sense to

Molly Scanlan:

have

Molly Scanlan:

the website be sustainable if your practice focuses on sustainability,

Molly Scanlan:

but also with your kind of cynical business hat on, presumably the

Molly Scanlan:

clients that you're working with value sustainability, and that might be part

Molly Scanlan:

of the reason why they've chosen you.

Molly Scanlan:

So if you are properly having a, like, sustainability as a priority

Molly Scanlan:

through the whole of your business, it just gives you more credibility and.

Molly Scanlan:

They'll be more willing to kind of, you know, know, like, and trust you and

Molly Scanlan:

choose you to give loads of money to.

Molly Scanlan:

So, whichever way is, you know, the right thing to do.

Molly Scanlan:

But there is also, it makes

Molly Scanlan:

sense from a business point of view as well.

Jon Clayton:

Are there any other benefits or advantages

Jon Clayton:

for small businesses generally

Jon Clayton:

from having a sustainable website?

Molly Scanlan:

Yeah, well, as I said, it kind of overlaps.

Molly Scanlan:

If you're designing with that in mind, you're naturally designing with

Molly Scanlan:

better user experience and Um, in mind, but that also will help with

Molly Scanlan:

SEO because, um, search engines like fast websites and the kind of lighter,

Molly Scanlan:

leaner websites are generally faster.

Molly Scanlan:

And also the sort of even the words that you've got on your website,

Molly Scanlan:

because if they're really focused on your target client and giving the

Molly Scanlan:

right information, it'll help the.

Molly Scanlan:

Customer get to where they need to be, but it also makes things really

Molly Scanlan:

clear to search engines what your website is about, and they like that.

Molly Scanlan:

Not to personify them or anything, but um, that helps them to categorise and then to,

Molly Scanlan:

you know, prioritise you in the rankings.

Molly Scanlan:

So, yeah, there's the SEO benefit as Well,

Jon Clayton:

Well, that's, that's very important where

Jon Clayton:

websites are concerned for sure.

Jon Clayton:

How can we find the right balance with the website and I'm thinking that

Jon Clayton:

particularly if it's a website, um, in architecture where often they can be

Jon Clayton:

quite image heavy with photos, maybe videos on the site as well, so to try and

Jon Clayton:

find that right balance

Jon Clayton:

between it being sustainable and attractive still, how

Jon Clayton:

do you think we can do that?

Jon Clayton:

How can we find that balance?

Jon Clayton:

Remember, don't forget to join the wait list for our membership community,

Jon Clayton:

where you can meet other business owners who want the same thing as you.

Jon Clayton:

If a thriving business that gives you more freedom, flexibility, and fulfillment.

Jon Clayton:

just go to architecture, business club.com forward slash waitlist, or

Jon Clayton:

click the link in the show notes.

Jon Clayton:

And enter your details.

Jon Clayton:

So you don't miss out on this amazing opportunity to improve

Jon Clayton:

your business and your life.

Jon Clayton:

And if you're enjoying the show, then please leave a five-star review or

Jon Clayton:

rating wherever you listen to podcasts.

Jon Clayton:

Now, back to the show.

Molly Scanlan:

Yeah, I mean,

Molly Scanlan:

um,

Molly Scanlan:

because as you said, videos and photos

Molly Scanlan:

often are the things that are contributing the most weight to a

Molly Scanlan:

page, by which I mean the file size of the page, and therefore the amount of

Molly Scanlan:

energy it takes to store and deliver.

Molly Scanlan:

Um, so, yeah, it's an interesting one, um, that's why I wanted to come on the

Molly Scanlan:

podcast as well because, you know, my website, I've got about three, five photos

Molly Scanlan:

on the whole thing, um, so it's really, really efficient and light and sort of,

Molly Scanlan:

you know, the design is kind of structured around text, but if you're any kind of,

Molly Scanlan:

you know, architecture firm or a designer, I've It's a visual thing, a visual job,

Molly Scanlan:

and people are going to buy from you when they connect with the visuals.

Molly Scanlan:

So, um, yeah, it is about that balancing act.

Molly Scanlan:

And it doesn't, if you're trying to be more sustainable, it doesn't mean that

Molly Scanlan:

is always your number one priority and that you're ruthlessly pursuing that

Molly Scanlan:

at the expense of everything else.

Molly Scanlan:

Because it's a business, so it has to intersect with the business goals.

Molly Scanlan:

If you're being really sustainable, most businesses should just close.

Molly Scanlan:

That would be the most sustainable thing they could do, but then

Molly Scanlan:

no one can pay their mortgage.

Molly Scanlan:

So everyone's a bit stuck.

Molly Scanlan:

Um, so short of that, it is about balancing the goals.

Molly Scanlan:

If you think about, um, you know, a product based business, the very

Molly Scanlan:

most sustainable thing they could do might be that people cycle to

Molly Scanlan:

their shop and refill the product in their own container and take it home.

Molly Scanlan:

But.

Molly Scanlan:

That might not be how your business works and you have to deliver the products.

Molly Scanlan:

So, you know, we can't do that very most sustainable thing, but we can

Molly Scanlan:

use cardboard packaging that's really easily recyclable at the curbside.

Molly Scanlan:

So, it's trying to figure out how to serve the business goals in

Molly Scanlan:

the most sustainable way possible.

Molly Scanlan:

So you need lots of great photos of your work on your architecture website, you do.

Molly Scanlan:

But, Do you need, you know, for each project, do you need 50 photos

Molly Scanlan:

on there or could you have 10?

Molly Scanlan:

Um, and once you've chosen those photos that actually are going to

Molly Scanlan:

have the most impact, you can then put them at the correct size and

Molly Scanlan:

there's various sort of more technical stuff you can do that mean they're

Molly Scanlan:

compressed and served more efficiently.

Molly Scanlan:

And, yeah, people really connect with video.

Molly Scanlan:

It's the sort of well known marketing thing that videos are

Molly Scanlan:

really in all walks of business.

Molly Scanlan:

But they're so chunky.

Molly Scanlan:

So, again, it's about where can I deploy this video that is

Molly Scanlan:

going to have the most impact?

Molly Scanlan:

Is it, does every project that we're showcasing on our website need a video?

Molly Scanlan:

Or, if they all have a video, do we need to have ten in our portfolio on the

Molly Scanlan:

website, or is it the five most impactful?

Molly Scanlan:

It's these kind of decisions and then you can You know, there are

Molly Scanlan:

ways of sort of serving up the video.

Molly Scanlan:

My, one thing I would say is having an autoplaying video on the top of

Molly Scanlan:

your homepage, just take that off.

Molly Scanlan:

Because they're so massive and anything autoplaying is big and when people

Molly Scanlan:

land on a homepage, They're often, that's, that's why you have to try and

Molly Scanlan:

make that top bit really grab people.

Molly Scanlan:

Because people scroll after, what, a second?

Molly Scanlan:

Less than a second?

Molly Scanlan:

So most of the time, the video won't even got going by the

Molly Scanlan:

time they've already moved on.

Molly Scanlan:

But in the meantime, it's, it's taken all that energy to load up.

Molly Scanlan:

And it looks very shiny and it looks very architect y, website y.

Molly Scanlan:

But, it's probably not worth it.

Molly Scanlan:

In terms of the energy it

Molly Scanlan:

takes and whether people actually look at it.

Molly Scanlan:

Mm hmm.

Jon Clayton:

Yeah, so that's a quick win there, isn't it, by

Jon Clayton:

removing that sort of video banner.

Jon Clayton:

And I think really the thing you mentioned about like the case studies,

Jon Clayton:

the photos and the videos, that.

Jon Clayton:

I guess it's about focusing on, again, the quality over the quantity.

Jon Clayton:

So it'd be better to have, uh, maybe three, three videos that are really,

Jon Clayton:

really good rather than having like 20 or the same with the photos as well.

Jon Clayton:

Like, do we need to have a gazillion and one photos just because the photo

Jon Clayton:

shoot when the building was finished, there was a hundred photos taken.

Jon Clayton:

It doesn't mean you have to include all 100 photos on the website case study.

Jon Clayton:

It could just be that there's just,

Jon Clayton:

you know, four or five photos and that's enough.

Jon Clayton:

And as you say, resizing them, and there's various kind of tools to do

Jon Clayton:

that,

Molly Scanlan:

And thinking about how your,

Molly Scanlan:

how your customer journey

Molly Scanlan:

goes, because if someone's come, you know,

Molly Scanlan:

they're browsing around a few firm websites, seeing who

Molly Scanlan:

they might want to engage.

Molly Scanlan:

When they land on your homepage, that play, auto playing video at the top,

Molly Scanlan:

they don't even, they don't even know what you're about, or sometimes if

Molly Scanlan:

you're in the right city or anything yet, that that's not the place.

Molly Scanlan:

But once someone's.

Molly Scanlan:

gone into a few pages on their website, and if maybe, you know, it's when

Molly Scanlan:

they've, if they start looking into the case studies in your portfolio, they're

Molly Scanlan:

obviously quite interested, and that's where a video where you can feel what

Molly Scanlan:

it feels like to walk through one of our buildings might have a real impact

Molly Scanlan:

on them, you know, they're, they've sort of expressed an interest already,

Molly Scanlan:

and that's when you can start reeling them in with all these extra stuff.

Molly Scanlan:

The 0.

Molly Scanlan:

5 seconds after they first landed on your homepage and just trying to read what

Molly Scanlan:

your firm is called is not the time for that video, there's no point, so it's

Molly Scanlan:

um, yeah, I know it's, in small firms, it's sometimes hard to have that detailed

Molly Scanlan:

kind of knowledge if there's often a one person marketing department, but to

Molly Scanlan:

the best of your ability, deploying the heavier stuff at the most crucial time

Molly Scanlan:

just, yeah, makes it worth it.

Jon Clayton:

that makes sense.

Jon Clayton:

I would say as well, Molly, that your website, despite the fact that

Jon Clayton:

there's only four or five photos on the whole site, it's a great site.

Jon Clayton:

It's really effective.

Jon Clayton:

Like straight away, like, even down to things like the, um, the difference

Jon Clayton:

in like the size of fonts, the wording that's used as well, it's

Jon Clayton:

got just enough copy in

Jon Clayton:

there, but it's got, uh, it packs a punch of, uh, with

Jon Clayton:

personality and It's just really

Jon Clayton:

good.

Jon Clayton:

And like you say, you know, it's a very efficient, um, website, but it's very

Jon Clayton:

effective and that's something that, a lot of us could learn from that.

Jon Clayton:

So definitely go

Jon Clayton:

and check out Molly's website, um, to see just a great example

Jon Clayton:

of a sustainable website.

Jon Clayton:

I

Molly Scanlan:

in the cushy position of, you

Molly Scanlan:

know, I, that because people want a website, and often it's

Molly Scanlan:

they want to work with a person.

Molly Scanlan:

So kind of foregrounding my personality through words, works for my business.

Molly Scanlan:

So it's, it was an easier job to make it.

Molly Scanlan:

a smaller carbon footprint because I'm not an architecture firm

Molly Scanlan:

that has loads of videos and stunning photos of big buildings.

Molly Scanlan:

So it was kind of easier but it's also, um, quite a good, so part of the reason

Molly Scanlan:

why I don't have loads of photos is I haven't, like, splashed out for a big

Molly Scanlan:

branding photo shoot, partly because my job isn't that visually interesting.

Molly Scanlan:

Like it'll, it'll be photos of me smiling, looking at a laptop, um, which,

Molly Scanlan:

you know, I haven't quite thought, oh, that's worth putting, you know,

Molly Scanlan:

spending two grand on or whatever.

Molly Scanlan:

Um, so actually I've got some lovely photos that, um, in fact, a previous guest

Molly Scanlan:

on this podcast, Ange Lyons, uh, took of me with a, Uh, a very nice camera in a

Molly Scanlan:

travel lodge , and cut the background out.

Molly Scanlan:

Bish b Bosch.

Molly Scanlan:

I'm ready for our website.

Molly Scanlan:

So I kind of, because I didn't have a lot of, um, you know, visual assets,

Molly Scanlan:

I went with a kind of text led design and then yeah, people say they really

Molly Scanlan:

like it and it, it's effective.

Molly Scanlan:

So actually the, the point of saying that is it's a nice lesson and if

Molly Scanlan:

people are thinking, oh, if I make it.

Molly Scanlan:

sustainable, it's going to be really restrictive and I'm not going to

Molly Scanlan:

allow to do any of my creative ideas.

Molly Scanlan:

But as, you know, creative people, you'll know that sometimes

Molly Scanlan:

actually within constraints, that sometimes is where, like, the most

Molly Scanlan:

interesting things are created.

Molly Scanlan:

So it doesn't, don't need to feel like it's a constraining element to have.

Molly Scanlan:

kind of sustainable lens on things, but maybe just go into it with an open mind

Molly Scanlan:

of actually if we're taking this as an opportunity to make our user journey

Molly Scanlan:

more efficient, to you know, look again at how lean and impactful the website

Molly Scanlan:

can be, but also and some like creative idea might make you stand out from the

Molly Scanlan:

crowd might come out of it because they, you know, a lot of them The big, lovely

Molly Scanlan:

picture of a building you've designed and then, you know, a lot of them do

Molly Scanlan:

look quite similar in an industry.

Jon Clayton:

was just going to say actually that there's an opportunity

Jon Clayton:

to actually do something that does, um, look very different and stand out

Jon Clayton:

because that is the generic architecture practice website is that it's very,

Jon Clayton:

image heavy, lots of photos of like finished buildings and all of that.

Jon Clayton:

But actually some of the content that somebody who somebody that's

Jon Clayton:

actively looking for a practice that's, you know, getting ready to

Jon Clayton:

make a purchasing decision, a lot of that content isn't necessarily

Jon Clayton:

what they're looking for anyway.

Jon Clayton:

Like they want to know about, you know, working with the practice,

Jon Clayton:

what the process is like, The nitty gritty of how much do you charge

Jon Clayton:

and why do you charge that much?

Jon Clayton:

And what's included and what's the right level of service for me?

Jon Clayton:

And, and that doesn't require having a big image and video heavy website to do that.

Jon Clayton:

A

Jon Clayton:

lot of that can actually

Jon Clayton:

just be done with words, the right words.

Molly Scanlan:

Yeah, that's a

Molly Scanlan:

good, good point about, again, your poor one

Molly Scanlan:

person marketing department needs to be aware of this, but

Molly Scanlan:

if you talk to your current and previous clients, why did they choose you?

Molly Scanlan:

And that might give you a good, you know, I mean, that's sort of I'm not trying

Molly Scanlan:

to tell the marketers how to suck eggs, but that can give you a good indication

Molly Scanlan:

of what should we be foregrounding.

Molly Scanlan:

If people, you've got such smooth processes, and they had amazing

Molly Scanlan:

communication the whole way through, and they felt like they were in

Molly Scanlan:

safe hands, and even when there were delays, they were informed

Molly Scanlan:

and everything felt not stressful.

Molly Scanlan:

That's a, a huge thing that needs to be right in people's faces when

Molly Scanlan:

they go on their website because I'm sure that's not always the case.

Molly Scanlan:

Um, and obviously, you need the pictures there because people want to

Molly Scanlan:

know, do their buildings look awful?

Molly Scanlan:

Or have they done anything nice that I might have seen?

Molly Scanlan:

That kind of thing.

Molly Scanlan:

But, yeah, the, the reason that people choose you, the

Molly Scanlan:

visual might not come first.

Molly Scanlan:

And communicating what you do really, really well.

Molly Scanlan:

Is, yeah, might have a bit,

Molly Scanlan:

be a bit more

Molly Scanlan:

impactful to have front and center on your website.

Jon Clayton:

Having implemented some of the tips that you've shared Molly, so if

Jon Clayton:

the listeners are like great, I'm going to change hosting platforms, we're going

Jon Clayton:

to strip out some of the rubbish off our website to make it leaner, but, uh, just

Jon Clayton:

as if not more effective than it was before, do you have any tips on how to

Jon Clayton:

tell people about

Jon Clayton:

this how to communicate what you've done as a business in

Jon Clayton:

terms of, uh, sustainability and the improvements to your website?

Molly Scanlan:

Yeah, this is an interesting one because

Molly Scanlan:

it's a bit invisible.

Molly Scanlan:

As I've said, like the awareness that

Molly Scanlan:

digital things even have a carbon footprint is quite low in general.

Molly Scanlan:

And, um, so in terms of how much kind of kudos you get for doing these things

Molly Scanlan:

from your potential customers and customers, it's not necessarily huge.

Molly Scanlan:

Um, and yeah, it's also, like I said, you could have the exact same website

Molly Scanlan:

and have it hosted somewhere else and you've slashed that footprint,

Molly Scanlan:

but nothing looks different.

Molly Scanlan:

It's not as obvious as if, you know, a sort of product based company changes

Molly Scanlan:

all their packaging to brown cardboard.

Molly Scanlan:

It's really big, you know, with a green leaf on it.

Molly Scanlan:

It's just a huge sort of visual signifier of, oh, this brand is more sustainable.

Molly Scanlan:

Whether they are or not might be another question.

Molly Scanlan:

Um, so.

Molly Scanlan:

That is kind of a tricky thing about, um, how you communicate it.

Molly Scanlan:

Um, something I didn't mention, which is actually a good place for people to

Molly Scanlan:

start, is to actually calculate what is the footprint of your website now.

Molly Scanlan:

Um, so there's, um, the main calculators I use is WebsiteCarbon.

Molly Scanlan:

com and, um, something called DigitalBeacon.

Molly Scanlan:

Um, and Yeah, it's an estimate, because there's so much involved in measuring

Molly Scanlan:

the impact of one action or one product.

Molly Scanlan:

But it's a kind of rough idea, and then that's your benchmark, so if you make the

Molly Scanlan:

improvements, you can measure it again.

Molly Scanlan:

And, you know, they're both rough estimates, but if it's a much lower rough

Molly Scanlan:

estimate, you've done something well.

Molly Scanlan:

Um, so Website Carbon, they do have a little badge you can put.

Molly Scanlan:

You know, if you want to put that in your footer about how many grams of carbon that

Molly Scanlan:

website uses, um, and then, yeah, it is a tricky, I guess, whatever your normal

Molly Scanlan:

comms channels are that you're telling people, um, is to just talk to people

Molly Scanlan:

and maybe be kind of quite transparent about the process, because a lot of people

Molly Scanlan:

don't know about it, so that would be quite a helpful thing to put out into

Molly Scanlan:

the world of saying, oh, we realized this was something that wasn't so great in

Molly Scanlan:

terms of sustainability in our business.

Molly Scanlan:

Here's where we started, we did these things, got these people

Molly Scanlan:

to help us, maybe it was me.

Molly Scanlan:

Um, and, uh, you know, here's the finished result and be like, yeah,

Molly Scanlan:

our website still looks amazing.

Molly Scanlan:

We're really happy with it.

Molly Scanlan:

But we know that every time someone clicks on a page, it's,

Molly Scanlan:

um, you know, doing less harm.

Molly Scanlan:

So if you've got a company blog or newsletter, sort of showcase it there.

Molly Scanlan:

Anywhere else on your website that you're talking about your sustainable

Molly Scanlan:

practices in terms of building, um, then, you know, talk about it there as well.

Molly Scanlan:

But, um, yeah, it's not necessarily something that people will notice very

Molly Scanlan:

much, unless you really do, really do put it, talk, talk at them about it.

Jon Clayton:

Yeah, I think though that that in itself makes it actually quite an

Jon Clayton:

interesting thing to talk about because the fact that it's something that a lot

Jon Clayton:

of people might not be aware even exists, that it's even a thing actually gives

Jon Clayton:

you a really interesting talking point that if you do, you know, if you have a

Jon Clayton:

presence, like most of us do with business owners on social media, or if they have

Jon Clayton:

an email newsletter or any channels that they have to talk about what they

Jon Clayton:

do to then bring that up and say, Hey, like, Did you, did you realize that like

Jon Clayton:

websites have this digital footprint?

Jon Clayton:

Like, did you even know this?

Jon Clayton:

And, we didn't.

Jon Clayton:

And then we, we've discovered this and this is what we've done as a business,

Jon Clayton:

to do our little bit, because this is what we believe this is what we're

Jon Clayton:

all about as a sustainable business.

Jon Clayton:

So I think that could be really,

Jon Clayton:

you know, really kind of, uh, interesting,

Jon Clayton:

quite potentially quite powerful, uh, posts that people could

Jon Clayton:

put out there.

Jon Clayton:

Hmm.

Molly Scanlan:

And going back to what we're saying about differentiating

Molly Scanlan:

yourself in a bit of a homogenous landscape that, You know, there's

Molly Scanlan:

a lot of architecture practices, you know, doing the same thing,

Molly Scanlan:

presenting it in the same way.

Molly Scanlan:

There might be a lot of them that are saying we're sustainable, but if no one

Molly Scanlan:

else, not many other people are talking about it, then that's another point of

Molly Scanlan:

difference that you can be, look, we're so good at this, we even have a sustainable

Molly Scanlan:

website, and here's what that means.

Molly Scanlan:

Yeah, it's just something else you can use to, should be that, I mean, hopefully

Molly Scanlan:

my sort of niche won't exist soon, and that'll just be like how we make websites.

Molly Scanlan:

A sustainable architecture shouldn't be a niche, it should

Molly Scanlan:

be just how we make buildings.

Molly Scanlan:

And, um, so hopefully it won't be a point of difference.

Molly Scanlan:

But right now, get on, get on board before everyone's doing it.

Molly Scanlan:

And then it's another way you can

Molly Scanlan:

stand

Jon Clayton:

Yeah.

Jon Clayton:

Yeah, absolutely.

Jon Clayton:

Get ahead of the curve.

Jon Clayton:

Molly, what would be the main thing that you'd like

Jon Clayton:

everyone to

Jon Clayton:

take away from this conversation today?

Molly Scanlan:

I think probably just the awareness that our digital

Molly Scanlan:

world isn't invisible in a fluffy cloud, and is a physical thing

Molly Scanlan:

that is using a lot of energy.

Molly Scanlan:

Um, and then to, like, tell someone else about it.

Molly Scanlan:

Because just spreading that awareness is probably the number

Molly Scanlan:

one step we all need to do.

Molly Scanlan:

Um, yeah, before

Molly Scanlan:

you get to any of that, the website stuff.

Jon Clayton:

Cool.

Jon Clayton:

And was there anything

Jon Clayton:

else that you wanted to add

Jon Clayton:

about the topic that we haven't already covered in the conversation today?

Molly Scanlan:

No, I don't think so.

Molly Scanlan:

I think we've done a pretty good job.

Jon Clayton:

We're doing alright.

Jon Clayton:

I think we've covered

Jon Clayton:

quite a bit there.

Jon Clayton:

Well,

Jon Clayton:

um, Molly, I'd like to kind of wrap things up with a non topic question.

Jon Clayton:

Um, I, I love to travel and to discover new places.

Jon Clayton:

Admittedly, I don't actually travel that much or that far compared

Jon Clayton:

to my backpacking days many years

Jon Clayton:

ago.

Jon Clayton:

But It leads me to ask, what, what is one of

Jon Clayton:

your

Jon Clayton:

favourite places and what do you love about it?

Jon Clayton:

This could be anywhere, it could be near or far.

Molly Scanlan:

well, it's a UK based one, so if you're not going

Molly Scanlan:

far, you might want to travel.

Molly Scanlan:

Um, this is me and my son's new favourite

Molly Scanlan:

place as of last year.

Molly Scanlan:

It's called Tewan in Wales.

Molly Scanlan:

Um, there's a steam railway there that, um The guy who wrote the Thomas

Molly Scanlan:

the Tank Engine books used to be a, a member and volunteer at and based some

Molly Scanlan:

of the trains on, so we went to visit it, and now we've become volunteers, and

Molly Scanlan:

we've been back again, and we're going back again, and, um, yeah, it's just a

Molly Scanlan:

little town, so there's a beach, lovely steam railway, there's a cinema that

Molly Scanlan:

has table service, and, um, yeah, just a nice little town, and a lovely steam

Molly Scanlan:

railway with all friendly, keen people, so, Volunteering and keeping it running.

Molly Scanlan:

So, yeah, obviously steam trains are powered by coal,

Molly Scanlan:

but that's my line in the sand.

Molly Scanlan:

Let's de fossil fuel everything, except any remaining coal we've dug up.

Molly Scanlan:

The heritage railways are allowed to use it.

Molly Scanlan:

It's my stance.

Molly Scanlan:

So I can't believe I just recommended something that runs

Molly Scanlan:

on coal as the end to this.

Molly Scanlan:

But it's a nice

Molly Scanlan:

town.

Molly Scanlan:

It's a nice town in Wales.

Jon Clayton:

Well, you know, we'll, we'll let that one

Jon Clayton:

slide, we'll let that one slide.

Jon Clayton:

As you say, there's, there's already plenty of coal that's been dug up,

Molly Scanlan:

Yeah, that's for the trains,

Jon Clayton:

yeah, that's

Molly Scanlan:

not for the websites.

Jon Clayton:

That's right, yeah.

Jon Clayton:

So Molly, I've really enjoyed the chat today.

Jon Clayton:

Thanks so much for coming

Jon Clayton:

on the show and sharing your expertise.

Jon Clayton:

Could you just remind

Jon Clayton:

everybody again about your newsletter and how they can sign up for that?

Molly Scanlan:

It's super short and people find it useful and funny

Molly Scanlan:

and sometimes there's a quiz.

Molly Scanlan:

Uh, on average it

Molly Scanlan:

takes about 101 seconds to read and that's actually out loud.

Molly Scanlan:

So, um, in your head it's even quicker.

Molly Scanlan:

So it won't hang around in your inbox getting, um, taking up

Molly Scanlan:

energy and never getting read.

Molly Scanlan:

And to sign up it's mollygetsitdone.

Molly Scanlan:

com slash sign up.

Jon Clayton:

Brilliant.

Jon Clayton:

And

Jon Clayton:

if people would like to connect with you online, where would be

Jon Clayton:

the best place for them to do that?

Jon Clayton:

LinkedIn.

Molly Scanlan:

LinkedIn.

Molly Scanlan:

It's the only social media I use because I'm cool.

Molly Scanlan:

Laughter.

Jon Clayton:

Oh well, I shall, I'm not going to argue with that point,

Jon Clayton:

and I shall make sure that we include

Jon Clayton:

a link to

Jon Clayton:

your LinkedIn profile in the show notes as well as the link

Jon Clayton:

to sign up for that newsletter.

Jon Clayton:

So thanks again Molly, much appreciated.

Molly Scanlan:

Thank you.

Molly Scanlan:

Thanks for having me.

Jon Clayton:

Next time I chat with Mel Barfield about how

Jon Clayton:

to be luckier in your career.

Jon Clayton:

Thanks so much for listening to this episode of architecture business club.

Jon Clayton:

If you liked this episode, think other people might enjoy it.

Jon Clayton:

Or just want to show your support for the show.

Jon Clayton:

Then please leave a glowing five-star review or rating wherever you listen

Jon Clayton:

to podcasts, it would mean so much to me and makes it easier for new

Jon Clayton:

listeners to discover the show.

Jon Clayton:

And if you haven't already done, so don't forget to hit the subscribe button.

Jon Clayton:

So you never miss another episode.

Jon Clayton:

If you want to connect with me, you can do that on most social media platforms,

Jon Clayton:

just search for at Mr. John Clayton.

Jon Clayton:

The best place to connect with me online, though is on LinkedIn.

Jon Clayton:

You can find a link to my profile in the show notes.

Jon Clayton:

Remember.

Jon Clayton:

Running your architecture business.

Jon Clayton:

Doesn't have to be hard and you don't need to do it alone.

Jon Clayton:

This is architecture business club.