[00:00:00] Dr. Kianor Shah: How can we create a global paradigm shift? We decided, we bring in a hundred doctors into a room, and we start from there and see where it leads. Today it's an affair of over 160 countries. There's thousand doctors involved. And the idea is to, to spark a paradigm shift from the academic, administrative, and financial perspectives. AI must be led by doctors and healthcare providers and must be guided by healthcare providers because ultimately we have to have some kind of a consensus around this. That's why we need them to come to this summit. You know, I've been lecturing at state associations now for the last two years. I go there and I have a room full of people and there are people standing around 'cause there are no more seats left. And they have the same thing on their face.

[00:00:42] Dr. Kianor Shah: They don't know where to start. They have the same, they're interested, but they have this look that, hey, this is not gonna happen anytime soon. Or I don't know where to start, where do we start? And it's always the same. And their support staff too, the hygienists, the assistants, the front desk people, and we can really help them and orient them in the right way in terms of trusted individuals.

[00:01:02] Dr. Kianor Shah: By by coming out and then participating in this event and actually listening and hearing them out to see what they want. That networking is gonna be very important. But it's gotta happen with healthcare professionals.

AI isn't just changing dentistry, it's completely redefining it. Tune into bite-sized podcast, the dental AI and tech podcast, and stay ahead of the curve.

[00:01:27] Adrian Lefler: Welcome to, uh, another episode of Bite-sized podcast, where I have brought on an authority in dental ai Dr. Keanu Shaw. Super excited to bring Dr. Shaw on. If you go online and you start searching dental AI keywords, he ends up popping up all over the place, don't know if you've spammed Google or what you've done, but apparently Google sees you as an A author as an authority.

[00:01:52] Dr. Kianor Shah: Thank you,

[00:01:52] Adrian Lefler: How do I do it?

[00:01:54] Dr. Kianor Shah: Thanks for having me on the show.

[00:01:56] Adrian Lefler: Well, it's good to have you.

[00:01:58] Dr. Kianor Shah: yeah, it's accumulation of educating, learning, attending conferences, and starting various organizations that are involved in artificial intelligence.

[00:02:05] Adrian Lefler: Well, you've started quite a few actually. I mean, I've gone through your site, your personal site, and I was a little bit kind of taken aback. Either you're somebody who starts things and quits really quick, or you start a lot of really good things and you. Work constantly.

[00:02:24] Dr. Kianor Shah: Option two.

[00:02:26] Adrian Lefler: Second option. Well, I appreciate you coming on because I know that we can talk about some really cool stuff. Just to introduce you to the audience, just give us a short blurb on you, your bio a little bit where you come from, and then I'd like to focus the conversation on. The summit that you are putting on which is gonna be all about ai.

[00:02:47] Adrian Lefler: It's the one in London this next year, so we can focus on, but I'd like everybody to know who you are.

[00:02:54] Dr. Kianor Shah: Okay. The short version. I'm Dr. Keanu Shaw. I'm a dentist and an implantologist. I spend about part-time of my professional life practicing dentistry, and the other half I work on the business side of dentistry. My journey started in I ran 30 some years ago.

[00:03:12] Adrian Lefler: So you're 31,

[00:03:13] Dr. Kianor Shah: High school there.

[00:03:14] Dr. Kianor Shah: What's that?

[00:03:15] Adrian Lefler: so you're 31 years old

[00:03:17] Dr. Kianor Shah: Oh, I wish went quick. I'm turning 45 this year, but,

[00:03:21] Adrian Lefler: now you're a baby.

[00:03:23] Dr. Kianor Shah: yeah, some say baby, but I was, I felt like I was a baby yesterday and now, you know, we're going to our mid forties. But Germany High School undergrad at Western Illinois University Dental School at Southern Illinois University, did some fellowships in California.

[00:03:38] Dr. Kianor Shah: Thereafter, I won numerous practices and eventually got an MBA out in California to better my business acumen, which is certainly lacking in the professional education system in healthcare. And thereafter I dived into starting the Global Summits Institute, which is now operation in over 160 countries where we have gathered the finest doctors to collaborate, network, maximize a consensus around healthcare and sort of, have the third parties not interfere so much because the patient-doctor relationship is sacred.

[00:04:11] Dr. Kianor Shah: And from that came lots of innovations, lots of projects. I believe the Global Summit Institute is involved now in 24 projects that either I sit on a board or I oversee or collaborate with various committees. And it's crazy. It goes on seven days a week. It's been going on like this for 15 years.

[00:04:31] Dr. Kianor Shah: Where I just work. That's what I do.

[00:04:34] Adrian Lefler: Are you planning on fully getting out of being a, you know, prac, working with patients and moving more into board of directors, CEO of organizations? Or do you want to keep this kind of like model you've got set up where you're working part-time and then doing all these other things part-time?

[00:04:51] Dr. Kianor Shah: No, I think they're gonna carry me outta here in a wheelchair someday. I love the patient doctor relationship. I'll always maintain some kind of clinic practice. I've. Spent and invested too much in education to just let that go. And you know, we are currently running Desert Dream Dentistry in SPA in Southern California, and it's one of the most successful practices out here.

[00:05:09] Dr. Kianor Shah: We have five star reviews on all platforms since I started this business nine years ago.

[00:05:14] Dr. Kianor Shah: And patients really what we do for 'em. We have an oral surgeon, we have a couple of anesthesiologists, a general practitioner two orthodontists on staff and a robust team. And in a local area where patients have apprehension or anxiety or they just can't get their dental done, we make it happen and we have built a reputation for that.

[00:05:32] Dr. Kianor Shah: So I love that business. I love practicing. I love the patient-doctor relationship solving problems that others may not be able to solve. That's just part of being a doctor. You have to be a multi skilled, you have to have many different hats. And with time as you make those mistakes, you learn from them.

[00:05:49] Dr. Kianor Shah: So you run into. A situation with Ms. Jones and you're like, oh, I remember this patient from 10 years ago and this is how I solved this problem. And that builds and builds and then things, the clinical practice thing becomes just a part of your life. It's easy.

[00:06:03] Adrian Lefler: that's great. That's great. And you've got one location, right? Are you ever thinking about opening up additional locations or you stick to the one location and just build

[00:06:13] Dr. Kianor Shah: I did at some point have six locations in

[00:06:15] Adrian Lefler: Oh, you do. You have six

[00:06:17] Dr. Kianor Shah: I don't have it anymore. I got, I gave up those six locations and started focusing just on one. That was one of those mistakes that you make medicine is you know, it's, we all have a good living. We make a good living, you know, everybody's fed.

[00:06:30] Dr. Kianor Shah: We have investments, we have homes. As you stay focused, you know, I do better in one location. And then than six I used to have financially. Because I take care of these patients. I spend really good time with them. My associates all know our philosophy around here is much different than most practices.

[00:06:50] Dr. Kianor Shah: And that pays off a lot better than having multiple practices in my experience. And then when you have multiple practices, suddenly that joy just starts going away. 'cause you're constantly dealing with HR and other matters. That just takes away everything we went to school for.

[00:07:04] Dr. Kianor Shah: I don't want that anymore. I wanna focus on one practice. My set of patients, and that's one big problem with healthcare. Everybody's racing, to get more practices, and then the quality goes to crap, and it's all about money and marketing. And they get into a situation where they constantly have to produce and produce more and then just to make ends meet, and it's a debt spiral.

[00:07:23] Dr. Kianor Shah: A lot of times. All you see in the media are the ones that are the group practices that are succeeding, and everybody thinks that's the best way to go for a healthcare provider. But I believe we should go back to our old model. Where we have more individual practices, we take care more of our patients, we continue improving our business acumen, taking more CE and having a happy life versus chasing you know, being on a amster wheel.

[00:07:49] Adrian Lefler: Well, the model of of doing that and being able to improve profitability, everybody wants to make a little bit more money, right. The model of creating efficiencies in your practice in order to streamline processes, raise the roof, lower the floor, so to speak. I'm sure that's obviously one of the reasons why you've gotten in so heavily into technology and ai because it provides the profitability opportunity that you, to your point, you may not even get with a, with an additional location, right?

[00:08:24] Dr. Kianor Shah: It makes that one location you have easier.

[00:08:27] Adrian Lefler: Yeah, right. So you've got one location. You limit your focus. Your you have a limited focus or a, you hone in on the focus. You pro provide better care. quality over quantity, and you can still be extremely profitable. When you said that you were actually doing as well with one practice as you were with six are you saying that you're able to, the revenue, the genera, the revenue generation at the practice and the profitability is greater than the six locations?

[00:08:58] Dr. Kianor Shah: Yes. Let me just put it in a simple way. This practice has over the years lender financed these other, all these other organizations I've started. And has taken care of all my financial needs, the financial needs of all the specialists and doctors in here. And my staff and my patients are super happy.

[00:09:15] Dr. Kianor Shah: I'm happy I have all the time where I'll practice two days right now and sometimes three and no, I probably not practice. And we have a case, for example, tomorrow or a formal rehabilitation year to year. This guy had all kinds of doctors going there and I gotta fix it all. But I come in for six, seven hours.

[00:09:32] Dr. Kianor Shah: And that's a big payday for everyone and the patient. You know, we just see that patient and that patient only, and we are gonna take care of ear to ear a smile makeover and that's a lot better than coming in 20 days and making two grand a day. You know,

[00:09:46] Adrian Lefler: Got it. That makes

[00:09:47] Dr. Kianor Shah: Obvious

[00:09:48] Adrian Lefler: tell you, there's a lot of doctors that. That's not the consensus, that's not the message that you hear in the industry. The message is more locations means more profitability, more free time, and you're suggesting that's

[00:10:02] Dr. Kianor Shah: and that's why half of my patients come here from those corporations because they don't get the care they need. They tell me about it. This doctor numbs me up and runs out of their room. I don't even get a chance to talk to them. I sit down with them for half an hour and I establish a rapport.

[00:10:15] Dr. Kianor Shah: What's going on in your life? What are you trying to achieve? Where do you wanna go with what you want to get done? So we hear all these horror stories from people that have gotten treatment in other countries or in these corporations. Although you have a beautiful office and a nice equipment doesn't mean you're really giving the patient the time of the

[00:10:31] Adrian Lefler: Yeah, doesn't

[00:10:32] Dr. Kianor Shah: that's what people want.

[00:10:34] Adrian Lefler: The relationship is primarily the driver of a practice growth. It's how well do you take care of your patients? Well, they come back, you know, so many doctors are looking for morning patients to morning patients, and they're just walking out the back door.

[00:10:47] Adrian Lefler: And that's because of the quality of care lack of quality of care in a lot

[00:10:52] Dr. Kianor Shah: and that's what we went into medicine and healthcare for, was to help people. And then you got these corporates come out and they put one person on a poster board and say, Hey, look, he's got 11 locations making $30 million. You don't mention the other a hundred people that have fell

[00:11:05] Adrian Lefler: You are

[00:11:06] Dr. Kianor Shah: had a misery or went bankrupt or what have you.

[00:11:09] Dr. Kianor Shah: That's what model that they use, and I benefit from that. You know, I, although, you know, the more of these corporations, they probably, I'll compete every one of 'em here in town.

[00:11:17] Adrian Lefler: Yeah. Yeah. Yeah. Well, I appreciate you sharing that. I, you're actually the first doctor that I've talked to that planted their flag on that. And the first doctor I've actually talked to that had multiple locations and went back from it. I know it's happened. I know there's other doctors that have done that, but, that's the first conversation I've ever had about it. So I think that's a really interesting point and poignant. So I appreciate you sharing that. But that's not why we came today. We came to talk about the summit. So let me share it. Lemme share my screen really quick and then you can, I'm just gonna ask you a few questions about how this got organized and what your plans are.

[00:11:54] Dr. Kianor Shah: This is your website, top 100 doc.com. And you founded this. There's, you've got summits in here, there's all sorts of, no, I mean, you're, I'm looking at the nav bar ventures and partners and services and media, all that kinda stuff. We're gonna focus in on the summit, but I want you to just take a moment and share with us what the intention of this particular website is to do and what your goals are with it.

[00:12:20] Dr. Kianor Shah: So in dental school I learned all these things about ethics and benevolence and doctrines of medicine and benefic and do no harm. And then I get out in the private public, I'm in private sector and start seeing all this stuff going on. It's very questional. Questionable. So I thought the way we are gonna restore order back to the hippocratic origins is by bringing in the best of the best from all over the world.

[00:12:43] Dr. Kianor Shah: And when I say best, these doctors that contributed something to the profession, be it from the innovation side, or they have some kind of a strong position, the supply chain or their educators or from universities. What have you. And we started the top 100 doc with the same notion that, hey, they put a hundred a scientist in a room and they came out with a nuclear bomb.

[00:13:03] Dr. Kianor Shah: How can we create a global paradigm shift? We decided, we bring in a hundred doctors into a room, and we start from there and see where it leads. Today it's an affair of over 160 countries. There's thousand doctors involved. And the idea is to, to spark a paradigm shift from the academic, administrative, and financial perspectives.

[00:13:21] Dr. Kianor Shah: Healthcare, which comprises a very large closed loop system of doctors setting the rules and and then doctors guiding the direction of healthcare, of the healthcare industry. Rightfully

[00:13:33] Adrian Lefler: so the to join the movement here. To apply what, I mean, what's the process? I mean, is there, are you, is there, I mean, does everybody get in? Is there a fee? Like how do you, what's the membership process and then what are the benefits of the doctors who are members

[00:13:52] Dr. Kianor Shah: Okay, so first of all, there is no fees. There has never been any fees. It's all self-funded. It goes back to my clinic

[00:13:59] Adrian Lefler: Nice. This guy's coming in. Tomorrow's gonna help pay for this.

[00:14:03] Dr. Kianor Shah: it's it's self-funded and we have never taken any capital from anybody. The application processes, you go on that link up there where it says, nominate or apply. Yeah, you can start in the middle of the page also, and there's a form that you fill out.

[00:14:18] Dr. Kianor Shah: It take you about 10 minutes. You attach your CV and your photo, so my people can do the marketing assets, and then it goes in front of the committee of regions. The regions are listed. The regions will elect each class. This is we're in the class of 2026 now. I encourage you guys to. To apply.

[00:14:36] Dr. Kianor Shah: And every December we announce the next class. And on we go. Every two years we have a world gala where we bring in everybody from around the world to sort of, talk about our progress. We just had our second one in Italy, which was a grand success. We had about 600 doctors there at the gala in Congress.

[00:14:52] Dr. Kianor Shah: And the next one is in London, which we will talk about. But we'll be back to Sardinia for the World Gala in 2027. And you get a lot of benefits. And first of all, at the gala, these people get a lifetime achievement award for having done something selflessly for the health industry. You get networking, you get plugged into this system, this ecosystem that we are building that has all sorts of things in it that will not only further your career, but will leave you a legacy behind that you can be proud of.

[00:15:21] Dr. Kianor Shah: You know, this website organically gets. Over 10,000 views a month. When people search these doctors, they come to this website, they realize these guys have done something. They've got a lifetime achievement award or something of that scenario. And it benefits them, but it benefits us also because it plugs us into every country and their governments and their their dental processes.

[00:15:42] Dr. Kianor Shah: And with these summits, we can further our agenda on every level. That's why it's called the Global Summits Institute.

[00:15:49] Adrian Lefler: So the one that's coming up, so the one that's coming up in 2026 in London lemme go to actually the summit here. The Global Consensus Summit. This is focused on ai. The previous ones weren't though. The

[00:16:03] Dr. Kianor Shah: Every, every year it's been something different. In 2018, it was the implantology, then it was an executive summit and there was the world guy. Every year it's different. We do one a year. And this particular topic is very important 'cause it's aggressively shifting the way we do things in healthcare.

[00:16:17] Dr. Kianor Shah: And it is a wild west. There's no consensus around it. There are no safeguards around it. Everybody's doing what, whatever they want. And if we don't, just we lost a lot of our autonomy. To these corporate operations and these hedge funds and private equity and what have you, you're gonna lose it all.

[00:16:34] Dr. Kianor Shah: If you let AI get out of control. AI must be led by doctors and healthcare providers and must be guided by healthcare providers because ultimately we have to have some kind of a consensus around this. So the idea was

[00:16:45] Adrian Lefler: be an ethical f, there needs to be an ethical framework there. There is nothing out there from stopping anybody from creating a software product and starting to sell it. And completely bypassing HIPAA regulations, encryption, cybersecurity issues.

[00:17:04] Dr. Kianor Shah: All of that.

[00:17:05] Adrian Lefler: Yeah, if you, if that's what you're trying to create a community to discuss this and dev and hopefully develop or create an implementation for some consensus on ethical, the ethical use of ai.

[00:17:20] Adrian Lefler: Like you'd be the first person organization to do it. It's not

[00:17:25] Dr. Kianor Shah: This is the first of its kind event. You're gonna have a consensus breakout session with government officials. There's also po potential royals that are looking at this. Not, might be here from Britain, Saudi Arabia, but it's inviting all healthcare providers and there's support staff to come and listen.

[00:17:41] Dr. Kianor Shah: To what these entities, these regulators, these accreditors these keynote speakers and experts around the world are thinking about ai. So we can start thinking about building this framework. Iso the International Standard Organization has two papers on AI with a DA and that particularly is about 2D radiograph analysis.

[00:17:59] Dr. Kianor Shah: This was like two years ago when. Pearl

[00:18:02] Adrian Lefler: diagnostics.

[00:18:03] Dr. Kianor Shah: yeah, the other ones were coming up and they're so far behind, they don't have the manpower. And there's no organization that's really sitting around and saying, Hey, let's look at this and let's start building something around it so we can preserve patient dignity.

[00:18:16] Dr. Kianor Shah: Doctors have some kind of a guideline to follow and should be ultimate decision makers because AI does make many mistakes and and then the governments and regulators and accreditation bodies can start following some kind of a guidance and oversight. Of this so we can all mutually prosper to the benefit of the patients.

[00:18:33] Dr. Kianor Shah: 'cause that's what

[00:18:34] Adrian Lefler: You know what, Dr. Shaw, there needs to be an accreditation, not for the doctors, but for the, or the companies developing products that are being sold into the industry. Now, you can't. Stop somebody from selling a software pro, an AI software product to Dennis. But what you can do is create some kind of a certification that they can use to say, I've gone through the process.

[00:19:01] Adrian Lefler: And that process might be a standardized HIPAA compliance issue related to ai, which HIPAA doesn't even have anything in its regulations about ai and there are some gaps and holes in. How that, that are inevitably gonna come to light. But there needs to be something like I would like, so we have our agent our a i a receptionist agent called Annie.

[00:19:26] Adrian Lefler: I'd like to have a certification badge or something like that saying, Hey, I went through the process of the vetting process to get this accreditation, this certificate, which will create a sense of, you know. Social proof and a little bit of authority and to set some type of an ethical standard in terms of protecting EPHI. Are you guys doing anything like that?

[00:19:53] Dr. Kianor Shah: You'll meet the Hex Commission in London. We put together a commission of multiple dentists, medical doctors, pharmacists, optometrist, chiropractors, as well as medical philosophists to tackle these type of issues and have an accreditation body that's a global scenario that oversees regulators and governments and regulation.

[00:20:12] Dr. Kianor Shah: 'cause they're also out of control. But that's on the agenda at the Hex commission. Hopefully you will attend and participate, and this is something we'll look at to have what we call the Hippocratic Seal. Where we will thoroughly revet organizations and set certain guidelines that they would have to follow to earn it.

[00:20:30] Adrian Lefler: Yeah.

[00:20:31] Dr. Kianor Shah: That would give you the badge that you would essentially be able to have. Some kind of credibility behind these products, but yes we're certainly looking at that.

[00:20:41] Adrian Lefler: No what you're formulating here, and you're obviously, I mean, you've done this for three or four years now. It's still early in all of these conversations about the implement, the, in integration of AI into all sorts of different tools and the way in which any healthcare provider would be leveraging ai.

[00:21:00] Adrian Lefler: I mentioned to you in the, in our prep call. That you know, Heartland just got slapped around by a class action lawsuit 'cause they were using a company called RingCentral to which to manage their phones. And they were using conversations they were recording the conversations and using those conversations to train an AI agent that would then be used to develop ai, AI agents for other practices.

[00:21:29] Adrian Lefler: Now this is something. That has never come about like this is happening. This type of scenario is happening because AI has new capabilities. And so this, whatever happens in this lawsuit there's probably gonna be need, there's gonna need to be a few lawsuits to start figuring out where do you draw the lines?

[00:21:49] Adrian Lefler: Are you allowed to use a conversation that's recorded between a patient, a doctor, to train a software system? what I mean? That's

[00:21:58] Dr. Kianor Shah: a third party now. I mean, it's a very smart third party and you have to understand that there, these laws are already on some of these laws already on the books you know, in California or Illinois, or. Florida where you have two party states where you have to have consent

[00:22:11] Adrian Lefler: you have to have consent on in the phone call. Yeah.

[00:22:14] Dr. Kianor Shah: It's a, it's actually a crime to, it's in some states, a misdemeanor and others it's more severe punishment. In one party states I wouldn't think there would be a case because you only have to have one person consent on a recorded conversation.

[00:22:28] Adrian Lefler: And I

[00:22:28] Dr. Kianor Shah: have done that in a two party state, you have a problem.

[00:22:30] Adrian Lefler: Yeah, you'd have a problem. You've broke the law, basically. I, and I don't know if the patient that's you know, behind all of this was in a one party or two party state, I would guess that it was in a two party state. But regardless of that the aspect of the suit where you are using a patient conversation in an external software that's, nobody's ever asked that question before.

[00:23:03] Adrian Lefler: You know what I mean? So it's just it's super interesting and I imagine conversations around things like that. Are gonna happen at your summit?

[00:23:12] Dr. Kianor Shah: Yes. That's a, it's a great a great concept. I predict that they will look at it. Like Anna, like your software or all these other front desk or receptionist type softwares, they're gonna be looked at persons they're even, yes.

[00:23:25] Adrian Lefler: Yeah. And the issue is, I mean, always protecting the patient's patient privacy. And so I, I did a podcast with Tammy Powers from Adams Brown, CPA, which they do cybersecurity and stuff. And one of the things that she brought up in regards to cybersecurity or protecting the practice in regards to AI is everybody needs to update their privacy policies and include AI language inside of that privacy practices policy. Because we, when we build websites, you know, we put a privacy policy based on the practice, on the site, you can click to it and read it, right? There's no language in the ones that we've been using, and I doubt most website companies are not creating privacy policy or privacy practices policy with AI language.

[00:24:15] Adrian Lefler: Like I'm going to be using your conversations to help. Train AI software in my office or something like that, or that, or diagnostics, right? We'll be looking at your X-rays and those are being used in a, so in an AI software product you know, I there's no language around that currently right now,

[00:24:36] Dr. Kianor Shah: also another problem that goes with this is our administration currently is wanting to put a stop to any regulation on AI for 10 years. That's very dangerous. That needs to be remedied with with the appropriate lobbies because this thing you know, there's some predictions out there that's gonna replace the need for humanity within 30 years.

[00:24:53] Dr. Kianor Shah: It's like a 30% chance now. And they're reducing that to 20 years now they're reducing that to 10 years. And it's just okay, you guys don't wanna regulate this thing. It's a beast that's running around that's gonna render us. 'cause at some point, you know, AI is gonna get to a point where it's going to not work in our best interest.

[00:25:11] Dr. Kianor Shah: It's gonna work on, on, on its best interest to keep

[00:25:14] Adrian Lefler: the interest of the software itself.

[00:25:16] Dr. Kianor Shah: Yes. That's a problem. And that's a big problem that needs to be addressed. Because they did an experiment, and I can't tell you who, but they put two ai operations next to each other and talking, and after two days, this AI developed its own language and they couldn't even understand

[00:25:31] Adrian Lefler: I did. I read, I heard about that article on TikTok. It was crazy.

[00:25:35] Dr. Kianor Shah: It is, it's, they shut it down. I mean, this is what it'll do.

[00:25:39] Adrian Lefler: understand it,

[00:25:40] Dr. Kianor Shah: Yes. You're talking their own language.

[00:25:44] Adrian Lefler: Unbelievable. Unbelievable. Yeah. There's some pretty wild stuff that's happening that, in the medical industry you need to be hyperfocused on where we're gonna have spillage. The other problem with AI stuff is it's susceptible to hackers. You know, so you've gotta make sure everything's encrypted, dialed in on encryption. And you know, in, in my space where I'm doing marketing, I'm seeing. New marketing AI tools hit the market almost every day. Like it's crazy

[00:26:22] Dr. Kianor Shah: Can't keep up with it. Right.

[00:26:23] Adrian Lefler: you can't keep up with it.

[00:26:24] Adrian Lefler: And who knows, half of these companies are probably some dude in their underwear in the My mom's basement that's built something overnight, and there's no concern for EPHI

[00:26:35] Dr. Kianor Shah: is underwear,

[00:26:37] Adrian Lefler: if he's wearing underwear, right?

[00:26:41] Dr. Kianor Shah: but ultimately, I was talking to a guy the other day and he was, I was telling him, Hey, this is actually a pretty good idea that you have these bots that you're putting out. Manage social media posts and whatnot. And it's just one guy, literally what you're saying. He's I started this three weeks ago.

[00:26:56] Dr. Kianor Shah: I'm like, do you have any proprietary? So software, he is no, I was taking it from here and here. And then I came up with my own own. And it's okay, well, credibility is gonna be a big issue for you, but a lot of people don't know and they're not even thinking about regulation or patient dignity or anything like that.

[00:27:12] Adrian Lefler: The software developers aren't, and the dentists don't know which questions to ask, they don't even know how to qualify what might be a good use, you know, a, a well built, encrypted, HIPAA compliant piece of software. They don't even know what questions

[00:27:30] Dr. Kianor Shah: That's why we need them to come to this summit. You know, I've been lecturing at state associations now for the last two years. I go there and I have a room full of people and there are people standing around 'cause there are no more seats left. And they have the same thing on their face.

[00:27:45] Dr. Kianor Shah: They don't know where to start. They have the same, they're interested, but they have this look that, hey, this is not gonna happen anytime soon. Or I don't know where to start, where do we start? And it's always the same. And their support staff too, the hygienists, the assistants, the front desk people, and we can really help them and orient them in the right way in terms of trusted individuals.

[00:28:05] Dr. Kianor Shah: By by coming out and then participating in this event and actually listening and hearing them out to see what they want. That networking is gonna be very important. But it's gotta happen with healthcare professionals. We go to school

[00:28:16] Adrian Lefler: they have to get involved for sure.

[00:28:18] Dr. Kianor Shah: They have to be

[00:28:18] Adrian Lefler: the dis the discussions have to be set by the doctors, not by. needs to come from the ground up because the doctor is gonna be more concerned about the patient relationship than the software companies and the government bodies. You know, you have to start this from, you know, how do I protect my patient and the relationship that happened to my patient?

[00:28:44] Adrian Lefler: And they have a vested interest to do that because if they don't, they get sued or they lose trust. So really the values are most. Well found in that doctor patient relationship. The, and the problem is, which I think you're solving, is how do you have a conversation that will help the doctor understand what the hell is going on?

[00:29:08] Adrian Lefler: Like it's just so much, it's moving so fast that you need to bring everybody together in a consensus so that they can go oh, I didn't even think about that. You know, and well, here's how I feel about that, and here's how I

[00:29:20] Dr. Kianor Shah: And they should bring their families. It's not gonna hurt to go to London, enjoy the summer in London for a couple of days, go around doctors, understand doctors. We're like the Marines. We respect doctors. We accept doctors' recommendations versus people we don't know. That, that tight click that's gonna develop out of this particular event is going to guide a lot of what's going on in the future.

[00:29:40] Dr. Kianor Shah: And then, you know, you can write off your travel expenses for the summit and your continuing education. And it's just a win-win all around for doctors and the sports staff to come out and enjoy a few days with us across the parliament at the Elizabeth Queen Center in London.

[00:29:57] Adrian Lefler: oh, sorry, I didn't mean to cut you off. I was just gonna mention I did another podcast with a doctor in Italy. His name is Dr. Simone Story, and he has, he's building. AI agent. He's for his own practice and he's helping other practices use chat GBT and build custom agents. And I would imagine that he's signed up.

[00:30:17] Adrian Lefler: If he's not, I'm shooting him an email When we get off, I say, you need

[00:30:20] Dr. Kianor Shah: Actually, Simone is on the organizing committee. Also, he was on my podcast on Sunday of last week. And he's also a top doctor. Nice guy, very sharp. And he was also at the World Gala in Italy. A real good friend of ours, small world,

[00:30:37] Adrian Lefler: nice. I like it. You know, he he's so funny. He's he calls himself a geek dentist, and I just thought it was such a great conversation. Anyway,

[00:30:44] Dr. Kianor Shah: extremely

[00:30:45] Adrian Lefler: okay, so it's not all, it's not all business. There's some community friendship, you know, hanging out, stuff going on. You're not gonna just come out, go to meetings all day and send you back to where you're from.

[00:30:59] Dr. Kianor Shah: You'll fall in love with the institute in Italy. It was like a family. Everybody was becoming friends. We are now all talking. They come into our we have a elite unit called the dream team. It pulls all the strings. It's all like brothers and sisters now, and we're creating that network that doesn't exist anymore.

[00:31:16] Dr. Kianor Shah: These third parties have destroyed everything. Now we are getting it back and we are all going forward with a common cause, and we can all, you know, kind of hold each other's arms and then raise each other up versus be on our own. And single practice is isolated from the world, and that's what the healthcare industry needs.

[00:31:34] Dr. Kianor Shah: To broker a global fix to fix a broke broken system globally.

[00:31:38] Adrian Lefler: In your. After somebody goes to the summit and they build all these relationships, do you have some kind of a communication platform where they can kind of connect with each other ongoing,

[00:31:47] Dr. Kianor Shah: correct? We

[00:31:48] Adrian Lefler: Through your platform? Is there a forum or a chat room or,

[00:31:51] Dr. Kianor Shah: Yes, we do. We have, we are in a live chat with all of the people. The more they're involved the faster they make it into the dream team. But the first step starts with applying online and that TOP 1 0 0 do c.com. We look at everyone's credentials, age doesn't matter.

[00:32:07] Dr. Kianor Shah: We have some that are in their twenties. You have some in their sixties and seventies. It's all about if you have the right mindset, you got the right moral fiber, and if you're really wanting to help the healthcare industry preserve this profession for the future generations, for, you know, our sons and daughters who, who might want to get into this profession, or if you want to give it up all for some promises by these corporations now and and then the co total will take over later.

[00:32:35] Dr. Kianor Shah: So we have to decide as doctors, we created this mess. We gotta fix it.

[00:32:39] Adrian Lefler: I love it. This is great. What you're doing is fantastic. And the vision you have and the ethical basis for going about it and the concerns around technology and AI and the, because it's not going away. You can't, it like, this stuff is coming and it's

[00:32:53] Dr. Kianor Shah: technology that prevails. Has any chance of improving quality of human life never goes away. They said that about internet, they said that about smartphones. Now they're all using it. All those critics, they can't live without it because that will put us back into the 1930s if you lost the internet and cell phones now you know, life was a lot different in the thirties than it is now.

[00:33:13] Dr. Kianor Shah: You have to embrace it and you have to control it.

[00:33:17] Adrian Lefler: So you remember the thirties?

[00:33:20] Dr. Kianor Shah: I just read about it. I mean, they were riding around on horses, I guess in New York around that time in New York. They had horses and carrots and stuff like that. And now you have people that are riding software in their underwear. They're from the basement. It's a

[00:33:34] Adrian Lefler: Yeah, their mom's house. 'cause they don't know how to go out and have human conversations with other people. 'cause they're Gen Zs and they're weird.

[00:33:41] Dr. Kianor Shah: How

[00:33:41] Adrian Lefler: So everybody watching. Take a serious look at going to London next year, coming out to the summit and getting involved, become part of the solution.

[00:33:51] Adrian Lefler: Don't ignore it. I love what you're doing. I'll put all the show in, in, in the description, the show notes. I'll put all the links to your site and the summit and the registration. And I, I wanna have you on

[00:34:02] Dr. Kianor Shah: Adrian. I wanted to also take the time to commend you on what your organization has done. We as doctors can't do everything alone. We need support staff from experts like yourself and all that you have done for thousands. Literally, I think it's over 10,000 clinicians that benefit from your project and empowering them so they can get more patients and educating them.

[00:34:22] Dr. Kianor Shah: With social media, that's what we really need instead of third parties coming in, trying to take over our practices, interfering in our operatories in every which way they can. And we end up having to kick them out this way. But we really appreciate what you're doing because that's what we need experts coming in, training doctors that get more education about business and then dental school, medical school, and guiding them versus trying to subdue them, versus trying to marginalize them.

[00:34:47] Dr. Kianor Shah: And that's exactly what the industry need to correct itself.

[00:34:51] Adrian Lefler: Well, I really appreciate that because you know your. You know, we're coming from different angles in this whole mess. You're a doctor, you're an authority in the industry. I'm a marketing guy and you know, I'm just. I love working in the dental industry. I never thought I'd ever land here, but I've been doing it for 15 years and I don't plan on leaving the industry.

[00:35:17] Adrian Lefler: And so this podcast and some of the stuff that I do a lot of CE events and whatnot. The goal here is to just get involved in the conversation. You know, the reason that I created the podcast is because. Nobody's really talking in depth about what the hell's going on. And so I've come at it from a podcast angle.

[00:35:37] Adrian Lefler: You've got the summit and the organization and I we're trying to accomplish the same thing. How do we have ethical standards that, do. We don't risk our, the patient relationship. And it's also helpful for me too because as a marketing person and we have a marketing company, I wanna make sure that we're not on the bad side of that line.

[00:36:00] Adrian Lefler: So I wanna encourage these conversations to go, oh shit, I gotta fix that. You know, I gotta make sure that our offering for social media or AI fits in line with what you're doing and the conversations that are happening because I want some longevity. I don't wanna. You know, it's a selfish, protective kind of way to make sure that we are relevant.

[00:36:22] Adrian Lefler: Right. So

[00:36:24] Dr. Kianor Shah: by far the world has. Has sole proprietors. I hope you continue to empower them. And for all my colleagues, you know, we are very fond of what you're doing at the Global Summits Institute, and I hope our continuous our collaboration continues and and that you also come to our event hopefully, and

[00:36:41] Adrian Lefler: Oh, I've been invited by more than one person

[00:36:43] Dr. Kianor Shah: perfect.

[00:36:44] Dr. Kianor Shah: That's great. Yes. Small world.

[00:36:46] Adrian Lefler: I would love to go to London. So anyway. Okay. Thank you for coming on and I really appreciate what you're doing and good luck to you. Have a great weekend. Okay.

[00:36:56] Dr. Kianor Shah: you so much. Thank you for having me on the show. I hope to have you also do a follow up in the future. Thank you

[00:37:02] Adrian Lefler: Thus done.

[00:37:03] Dr. Kianor Shah: Done.

[00:37:04] Adrian Lefler: Okay. See ya. Take care.

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