1 00:00:00,359 --> 00:00:04,499 This week on restored all, we've got a backup practitioner that has used 2 00:00:04,499 --> 00:00:08,339 multiple backup products, including the one where I happened to work. 3 00:00:08,699 --> 00:00:10,439 I hope you enjoy this week's episode. 4 00:00:30,548 --> 00:00:33,848 W. Curtis Preston: Hi, and welcome to Backup Central's Restore it All podcast. 5 00:00:33,848 --> 00:00:36,458 I'm a host w Curtis Preston, a k a, Mr. 6 00:00:36,458 --> 00:00:40,718 Backup, and I have with me my colossal Chore completion 7 00:00:40,723 --> 00:00:44,618 celebration companion Prasanna 8 00:00:44,648 --> 00:00:44,798 Prasanna Malaiyandi: Woohoo, 9 00:00:45,218 --> 00:00:47,718 . W. Curtis Preston: Malaiyandi 10 00:00:47,738 --> 00:00:50,258 Prasanna Malaiyandi: How does it feel, Curtis that. 11 00:00:50,288 --> 00:00:51,078 W. Curtis Preston: my Lord. 12 00:00:52,823 --> 00:00:57,683 it's, you know, uh, there are no words. 13 00:00:57,873 --> 00:01:01,253 I, I, I will technical, you know, basically, you know, to, 14 00:01:01,283 --> 00:01:06,263 so to be honest, I have finished the part of the project that. 15 00:01:07,513 --> 00:01:08,183 everyone can see. 16 00:01:08,183 --> 00:01:13,193 I'm still sitting on carpet in this one room, which is my office. 17 00:01:13,523 --> 00:01:18,953 Um, and uh, but everything else has been completed, which means that we're 18 00:01:18,953 --> 00:01:20,593 gonna have guests over for Christmas. 19 00:01:20,593 --> 00:01:21,073 So that's 20 00:01:21,113 --> 00:01:23,543 Prasanna Malaiyandi: And, and this is basically for the listeners who 21 00:01:23,543 --> 00:01:25,253 may not realize this is Curtis's. 22 00:01:25,258 --> 00:01:30,023 I'm going to replace all the flooring in the downstairs by myself 23 00:01:30,593 --> 00:01:33,143 and take up tile, which has been. 24 00:01:33,488 --> 00:01:35,438 Glued down with super glue, basically 25 00:01:36,408 --> 00:01:36,898 W. Curtis Preston: Yeah. 26 00:01:37,268 --> 00:01:37,958 Prasanna Malaiyandi: and 27 00:01:38,048 --> 00:01:38,738 W. Curtis Preston: was, there was what? 28 00:01:38,738 --> 00:01:42,908 There was carpet, there was tile, you know, large, large format ceramic 29 00:01:42,913 --> 00:01:47,048 tile and also Pergo in one room. 30 00:01:47,418 --> 00:01:53,268 So I took all that up and it was approximately 1500 square feet of 31 00:01:53,718 --> 00:01:56,988 luxury vinyl tile that I laid down. 32 00:01:57,303 --> 00:01:58,653 Prasanna Malaiyandi: it was like three pallets that were 33 00:01:58,653 --> 00:01:59,693 sitting in your garage, right? 34 00:02:00,048 --> 00:02:00,738 W. Curtis Preston: Yeah. 35 00:02:00,948 --> 00:02:10,368 Uh, and I'd say about, um, I don't know, about a 25% into the project I was. 36 00:02:11,378 --> 00:02:12,243 what have I done? 37 00:02:12,333 --> 00:02:14,943 Like, because I, I actually got hurt. 38 00:02:14,973 --> 00:02:19,023 Like, I, I, you know, I'm, I, you know, I'm in my fifties, I'm down on my knees. 39 00:02:19,563 --> 00:02:21,903 My, my, that, that was a mess. 40 00:02:22,023 --> 00:02:26,913 Um, and then I got sick, so, but yeah, the really funny thing is, um, for the, for 41 00:02:26,918 --> 00:02:30,393 the long time listeners, you know, that sometimes my granddaughter comes on here 42 00:02:31,053 --> 00:02:35,733 and at the beginning of the project when she saw how much work it was, her comment 43 00:02:35,733 --> 00:02:39,063 was, this is gonna take like five months. 44 00:02:39,623 --> 00:02:44,418 and I was really insulted at the time, but, uh, it took actually a 45 00:02:44,418 --> 00:02:47,928 little over five months due to my injury and my, and my sickness. 46 00:02:47,928 --> 00:02:52,939 But, but yeah, at this point it looks beautiful out there and I, I, I don't 47 00:02:52,944 --> 00:02:56,448 think the mic would pick it up, but right now, just outside my door is 48 00:02:56,448 --> 00:02:59,148 our new, uh, Roomba that we bought, 49 00:03:00,573 --> 00:03:01,173 Prasanna Malaiyandi: To keep it. 50 00:03:01,248 --> 00:03:01,638 W. Curtis Preston: of that. 51 00:03:01,848 --> 00:03:02,178 Yeah. 52 00:03:02,343 --> 00:03:03,333 Prasanna Malaiyandi: it and span 53 00:03:03,963 --> 00:03:04,878 W. Curtis Preston: Yeah, exactly. 54 00:03:04,878 --> 00:03:08,118 Because the one thing I noticed with having, you know, the hard floor 55 00:03:08,118 --> 00:03:13,188 versus the co carpet is that you see and feel every little bit of dust. 56 00:03:13,788 --> 00:03:19,308 And so, um, that, uh, so yeah, so we, we added that, that it's, it's 57 00:03:19,308 --> 00:03:22,728 now done, its first full vacuuming and now it's trying to do its second. 58 00:03:22,733 --> 00:03:25,518 So it's a fun, it's a fun time. 59 00:03:25,518 --> 00:03:26,748 At the Preston household 60 00:03:27,148 --> 00:03:30,238 Prasanna Malaiyandi: Well, at least it's all done before Christmas, 61 00:03:30,828 --> 00:03:31,698 W. Curtis Preston: Exactly. 62 00:03:31,968 --> 00:03:32,838 Um, 63 00:03:32,918 --> 00:03:34,758 Prasanna Malaiyandi: I'm sure your wife is quite pleased. 64 00:03:35,088 --> 00:03:37,248 W. Curtis Preston: yeah, she really likes, she really likes decorating 65 00:03:37,248 --> 00:03:41,538 the house for Christmas and we really weren't able to because of, you know, 66 00:03:41,658 --> 00:03:46,098 the fact that yeah, it was a construction zone up until just like two days ago. 67 00:03:46,188 --> 00:03:48,408 Prasanna Malaiyandi: so now here's a question, Curtis, are you gonna quit 68 00:03:48,408 --> 00:03:53,628 your day job and go do INS flooring installation as a full-time gig? 69 00:03:54,228 --> 00:03:55,918 W. Curtis Preston: absolutely not. 70 00:03:58,398 --> 00:04:02,148 There was this guy, and by the way, shout out to there, there's a website called 71 00:04:02,448 --> 00:04:04,128 for anybody who's thinking about doing it. 72 00:04:04,128 --> 00:04:08,328 It, it wasn't like difficult per se other than the fact that you're on 73 00:04:08,328 --> 00:04:09,678 your hands and knees the whole time. 74 00:04:09,738 --> 00:04:15,458 And, and one thing that was invaluable was this, there's a guy, um, who. 75 00:04:16,458 --> 00:04:19,979 Has a site called, so that's how you do that.com . And he has a 76 00:04:19,979 --> 00:04:23,039 service where you give him like, I think it's like a hundred bucks. 77 00:04:23,619 --> 00:04:25,649 and then he guides you through the project. 78 00:04:25,859 --> 00:04:28,949 You give him your floor layout and he's like, start in this room, go 79 00:04:28,949 --> 00:04:31,829 to this room and here's the room where you're gonna work backwards. 80 00:04:31,829 --> 00:04:36,839 And um, you know, and that was invaluable throughout the entire process. 81 00:04:36,899 --> 00:04:38,669 Um, so shout out to him. 82 00:04:39,029 --> 00:04:40,499 Um, yeah. 83 00:04:40,499 --> 00:04:41,279 Thanks Joe. 84 00:04:41,489 --> 00:04:45,659 Anyway, so let's get on to our guest who's sitting there going, what kind of 85 00:04:45,659 --> 00:04:49,979 podcast have I come on At this point, I didn't sign up for home improvement stuff. 86 00:04:52,589 --> 00:04:56,909 He has been in it for over 20 years and was most recently the Vice 87 00:04:56,909 --> 00:05:01,199 President of Technology, architecture and Innovation at Maximus, a 88 00:05:01,199 --> 00:05:02,909 government administration company. 89 00:05:03,239 --> 00:05:06,809 If you're looking for an experienced bright IT manager, we think he'd 90 00:05:06,809 --> 00:05:08,519 be a great addition to your team. 91 00:05:08,849 --> 00:05:10,709 Welcome to the podcast, Albert. 92 00:05:10,709 --> 00:05:11,469 Uy, 93 00:05:12,414 --> 00:05:13,454 Albert Uy: Uh, hi Curtis. 94 00:05:13,459 --> 00:05:13,844 Good morning. 95 00:05:13,874 --> 00:05:16,364 Thank you for the introduction and I'm glad to be here. 96 00:05:17,249 --> 00:05:20,579 W. Curtis Preston: uh, have you recently completed any major? 97 00:05:21,659 --> 00:05:23,249 Do it yourself projects 98 00:05:23,999 --> 00:05:26,249 Albert Uy: Yes, actually, like you're saying, I'm doing the Christmas 99 00:05:26,279 --> 00:05:30,919 lights and, and kind of upgraded my laundry, so did some cabinets and sink. 100 00:05:31,439 --> 00:05:34,709 So I'm a, I'm a diy like you, so d i 101 00:05:34,769 --> 00:05:35,069 W. Curtis Preston: right. 102 00:05:35,099 --> 00:05:35,609 All right. 103 00:05:35,819 --> 00:05:37,769 Fellow, fellow DIY person 104 00:05:37,774 --> 00:05:38,549 respect. 105 00:05:39,029 --> 00:05:42,779 Um, sometimes, you know, you bite off a little more than you can chew. 106 00:05:43,259 --> 00:05:46,859 Uh, you, you know, you're halfway through the project and you're like, why? 107 00:05:46,979 --> 00:05:48,659 You know, why didn't I just call the guy? 108 00:05:48,854 --> 00:05:49,934 Prasanna Malaiyandi: The solar project, Curtis 109 00:05:51,524 --> 00:05:51,794 W. Curtis Preston: Yeah. 110 00:05:51,794 --> 00:05:53,264 We won't talk about the solar project. 111 00:05:53,354 --> 00:05:55,874 The solar project was, yeah. 112 00:05:55,904 --> 00:05:57,524 Speaking of taking six months. 113 00:05:58,004 --> 00:06:02,534 Um, yeah, but it, but so ha Is it the, the, the laundry thing? 114 00:06:02,534 --> 00:06:03,374 Is it finished? 115 00:06:03,824 --> 00:06:04,514 Albert Uy: Yeah, it's finished. 116 00:06:04,514 --> 00:06:07,124 Um, do you wanna hear an interesting thing I wanna share? 117 00:06:07,604 --> 00:06:10,124 So, you know, I, you know, I got a point. 118 00:06:10,129 --> 00:06:12,974 Install the cabinet and install the sink with the plumbing, 119 00:06:13,274 --> 00:06:14,564 and I'm like, okay, I need it. 120 00:06:14,894 --> 00:06:17,414 I need to get it certified, so I need a certified plumber. 121 00:06:17,414 --> 00:06:17,654 Right? 122 00:06:18,254 --> 00:06:23,294 So they say they usually charge like $90 plan trip and stuff, but when they heard, 123 00:06:23,744 --> 00:06:28,274 uh, I just moved into a new house, the price went from $90 to like five, $600. 124 00:06:29,144 --> 00:06:32,534 So I know when they hear like, oh, you just moved into a new house. 125 00:06:32,534 --> 00:06:36,164 And so I went and to uh, forget it, I can do it. 126 00:06:36,404 --> 00:06:39,284 I went and just did it and I'm, I'm pretty sure I, I would, 127 00:06:39,344 --> 00:06:40,874 yeah, I, I did a great job. 128 00:06:40,874 --> 00:06:42,314 So my wife said, Hey, thumbs up. 129 00:06:42,854 --> 00:06:43,454 W. Curtis Preston: why they would 130 00:06:43,574 --> 00:06:43,784 Albert Uy: Yeah. 131 00:06:44,264 --> 00:06:44,414 Yeah. 132 00:06:44,414 --> 00:06:47,414 When they hear a new house, the price just went up the roof. 133 00:06:47,504 --> 00:06:48,074 I don't know why. 134 00:06:48,344 --> 00:06:52,194 From 90, 90 to a hundred to like four, 500 dollars. 135 00:06:52,814 --> 00:06:56,744 Just, just to just install the plumbing, the, you know, the, the, the, yeah. 136 00:06:57,254 --> 00:06:57,584 So 137 00:06:57,599 --> 00:06:57,959 W. Curtis Preston: Wow. 138 00:06:58,514 --> 00:06:58,994 Albert Uy: crazy. 139 00:06:59,969 --> 00:07:00,989 W. Curtis Preston: Yeah, it is crazy. 140 00:07:01,139 --> 00:07:06,869 Uh, yeah, I recently redid some, you know, some stuff in the kitchen and, 141 00:07:06,869 --> 00:07:10,319 and I, and I, I did call the guy cuz plumbing is one of those things 142 00:07:10,319 --> 00:07:17,234 where it, it's not, Technically very hard, per se, at least much of it. 143 00:07:17,234 --> 00:07:22,274 Some of it is actually really hard, uh, but it's, but it, but it's, it's one of 144 00:07:22,279 --> 00:07:25,664 those things where it's not, it's like, it's not technically difficult, but you're 145 00:07:25,664 --> 00:07:30,164 on your back and you're in these tight, tight, tight spaces and all that stuff. 146 00:07:30,164 --> 00:07:32,624 So it's definitely in that category where I'm like, you know what? 147 00:07:33,344 --> 00:07:37,184 And, and also the one thing about plumbing is if you get it wrong, 148 00:07:37,214 --> 00:07:39,374 you might not know right away. 149 00:07:39,779 --> 00:07:40,289 Right. 150 00:07:40,289 --> 00:07:43,799 It might be just a slow leak and then you find it out way later 151 00:07:43,799 --> 00:07:45,329 and it costs you way more money. 152 00:07:45,929 --> 00:07:50,729 Um, we won't talk about the bathtub incident of, uh, 2000 153 00:07:51,254 --> 00:07:54,014 Prasanna Malaiyandi: Well, you know another thing that reminds me though, I 154 00:07:54,019 --> 00:07:57,944 know you're talking about plumbing, but I feel the same way about cars and brakes. 155 00:07:58,604 --> 00:07:59,054 Right? 156 00:07:59,294 --> 00:08:00,914 It's like a brake job. 157 00:08:00,974 --> 00:08:02,744 It's like get someone to do that. 158 00:08:02,744 --> 00:08:06,314 And I know, Curtis, you're laughing because I know you do your own breaks, but 159 00:08:06,449 --> 00:08:09,749 W. Curtis Preston: Yeah, I, that was, that was the way I felt for a long time 160 00:08:09,749 --> 00:08:13,209 until I, until I found out it, that, that, 161 00:08:13,214 --> 00:08:14,249 that they actually weren't, that. 162 00:08:14,369 --> 00:08:16,379 Yeah, they're not, and, and, yeah. 163 00:08:16,469 --> 00:08:16,889 Yeah. 164 00:08:17,039 --> 00:08:21,269 Uh, and generally with breaks, they either work or they don't, like, it's 165 00:08:21,269 --> 00:08:22,529 not like you, you know what I mean? 166 00:08:22,589 --> 00:08:23,039 Anyway. 167 00:08:23,129 --> 00:08:23,459 Yeah. 168 00:08:23,579 --> 00:08:26,849 But I, but I, I, I respect the, the not doing it as well. 169 00:08:27,279 --> 00:08:29,559 Albert Uy: And uh, and I was gonna share the trick is you have to 170 00:08:29,559 --> 00:08:31,349 put the right washer and clamps. 171 00:08:31,659 --> 00:08:34,839 And like you said, I went and put a pan after my work is done. 172 00:08:35,259 --> 00:08:36,549 Uh, just to make sure there's no leak. 173 00:08:36,609 --> 00:08:38,469 I left it for a month and there were no leak. 174 00:08:38,619 --> 00:08:38,919 So, 175 00:08:39,014 --> 00:08:40,514 W. Curtis Preston: Nice, nice, nice. 176 00:08:40,784 --> 00:08:44,474 Yeah, so, well, we're not talking about plumbing today. 177 00:08:44,624 --> 00:08:44,834 We're 178 00:08:45,044 --> 00:08:46,304 Prasanna Malaiyandi: Are you sure we could 179 00:08:46,994 --> 00:08:51,464 W. Curtis Preston: Yeah, we could, we could do a just a DIY podcast where I 180 00:08:51,464 --> 00:08:54,404 talk about what I've done and you talk about what you've seen on YouTube, 181 00:08:54,434 --> 00:08:55,604 Prasanna Malaiyandi: Yep, exactly. 182 00:08:55,694 --> 00:08:56,114 Yep. 183 00:08:57,164 --> 00:09:01,274 W. Curtis Preston: Um, and, um, maybe, maybe Albert and Albert and 184 00:09:01,274 --> 00:09:03,704 I can, can start a d i y podcast. 185 00:09:04,514 --> 00:09:05,264 Um, 186 00:09:05,339 --> 00:09:07,919 Prasanna Malaiyandi: I was recently watching a YouTube video of a guy trying 187 00:09:07,919 --> 00:09:11,849 to clean up a 30 by 60 saltwater pool, 188 00:09:13,399 --> 00:09:13,819 Albert Uy: Wow. 189 00:09:13,934 --> 00:09:14,684 W. Curtis Preston: clean it out. 190 00:09:14,684 --> 00:09:14,954 What do you 191 00:09:15,209 --> 00:09:16,769 Prasanna Malaiyandi: sorry, clean it up because it was full 192 00:09:16,769 --> 00:09:18,209 of algae and everything else. 193 00:09:18,329 --> 00:09:22,079 He had just moved into a house and he had no pool experience, and he gave 194 00:09:22,079 --> 00:09:23,609 up and he just hired a pool service. 195 00:09:23,909 --> 00:09:27,449 They wanted five grand to bring it back to life, and then 1200 a month. 196 00:09:28,109 --> 00:09:30,269 W. Curtis Preston: See, this is why I do stuff myself. 197 00:09:30,479 --> 00:09:33,209 I had the same problem, five grand. 198 00:09:33,419 --> 00:09:33,749 Prasanna Malaiyandi: Yep. 199 00:09:33,779 --> 00:09:36,149 Well this is a 30 by 60, Curtis. 200 00:09:36,449 --> 00:09:39,839 W. Curtis Preston: Oh, but still, I mean, 30 by 60 is big, 201 00:09:40,064 --> 00:09:40,724 Albert Uy: Yeah, it is 202 00:09:40,969 --> 00:09:41,459 Prasanna Malaiyandi: Yeah. 203 00:09:41,609 --> 00:09:41,939 W. Curtis Preston: okay. 204 00:09:41,939 --> 00:09:42,929 One, one more. 205 00:09:42,929 --> 00:09:44,489 So, one more. 206 00:09:45,329 --> 00:09:50,549 So years ago when my, I have a pool, and by the way, you don't need a pool. 207 00:09:50,639 --> 00:09:51,959 You need a friend with a pool. 208 00:09:52,349 --> 00:09:54,779 Um, that's a life lesson to anyone. 209 00:09:54,784 --> 00:09:56,519 Please take that lesson. 210 00:09:56,669 --> 00:09:57,689 You don't need a boat. 211 00:09:57,839 --> 00:09:58,799 You don't need a pool. 212 00:09:58,919 --> 00:09:59,559 You need a. 213 00:10:00,079 --> 00:10:03,289 with, with both of those, or, or one friend with one each. 214 00:10:03,739 --> 00:10:08,209 Uh, my pool, my pump went down and I didn't have the money to replace it right 215 00:10:08,209 --> 00:10:12,829 away, and by the time I replaced it, I had a swamp in the, you know, I had a, a, 216 00:10:13,009 --> 00:10:18,049 it was disgusting and I actually, if you can believe this, and a bunch of stuff 217 00:10:18,054 --> 00:10:21,379 had been dumped in the pool like, like leaves and twigs and all that kind of 218 00:10:21,379 --> 00:10:24,499 stuff, I actually put on my scuba gear. 219 00:10:25,729 --> 00:10:29,774 and went in my pool and went down and cleared out all the 220 00:10:29,774 --> 00:10:31,574 debris in the bottom of my pool. 221 00:10:31,574 --> 00:10:34,994 And by the way, I was completely blind cuz it was just green, right? 222 00:10:34,994 --> 00:10:36,614 Just a hundred percent green. 223 00:10:36,619 --> 00:10:40,424 And I'm down there with a, with a bag and I'm just, just 224 00:10:40,904 --> 00:10:42,374 crawling around in the bottom. 225 00:10:42,374 --> 00:10:45,764 I had myself super weighted so that I was just laying on the bottom and I'm 226 00:10:45,764 --> 00:10:51,244 pulling out the, the twigs and the rocks and the, you know, And, and because I 227 00:10:51,244 --> 00:10:56,554 knew that like any one of those could, could mess up the, the, the pump, right? 228 00:10:56,554 --> 00:10:58,714 The Well, no, the, the, you know, the, 229 00:10:59,354 --> 00:11:00,244 Prasanna Malaiyandi: Oh, the Impalas? 230 00:11:00,364 --> 00:11:01,264 W. Curtis Preston: crawley thing, you know? 231 00:11:01,264 --> 00:11:01,564 Yeah. 232 00:11:01,864 --> 00:11:06,124 So, so I, I, I, so the, and then, and then I just dumped it. 233 00:11:06,124 --> 00:11:06,994 I just dumped. 234 00:11:07,424 --> 00:11:08,684 The pool, right? 235 00:11:08,774 --> 00:11:13,724 Um, and instead of trying to spend hundreds and hundreds and hundreds of 236 00:11:13,724 --> 00:11:18,764 dollars of chemicals trying to bring what it was back to life, uh, but that 237 00:11:18,764 --> 00:11:24,074 was an expensive, just the process of dumping the pool and refilling the 238 00:11:24,074 --> 00:11:28,964 pool, uh, was an incredibly expensive process because they charge you, you 239 00:11:28,964 --> 00:11:34,124 know, uh, what it is, is it, it impacts both your water bill and your sewer. 240 00:11:35,299 --> 00:11:40,034 um, because they're like, oh, they're, you know, cuz they, they look at how much it 241 00:11:40,034 --> 00:11:44,564 impacts your sewer bill for like the next quarter because they see how much water 242 00:11:44,564 --> 00:11:45,404 you put out. 243 00:11:46,154 --> 00:11:46,694 Yeah. 244 00:11:46,694 --> 00:11:50,504 And so, uh, so the secret is to fill it with your neighbor's hose, 245 00:11:53,864 --> 00:11:54,374 Albert Uy: Good tip. 246 00:11:54,884 --> 00:11:55,754 Prasanna Malaiyandi: Oh, Curtis. 247 00:11:55,824 --> 00:11:58,064 W. Curtis Preston: i y tip, fill your pool with your neighbor's hose. 248 00:11:58,484 --> 00:11:59,114 Um, 249 00:12:00,114 --> 00:12:00,534 Prasanna Malaiyandi: Hmm. 250 00:12:01,964 --> 00:12:02,774 W. Curtis Preston: I kid. 251 00:12:02,774 --> 00:12:03,314 I kid. 252 00:12:03,494 --> 00:12:05,294 So, so, Hey Albert. 253 00:12:05,324 --> 00:12:09,614 Uh, you, you've been in it for a while, for a minute. 254 00:12:09,614 --> 00:12:10,754 As the kids, say, 255 00:12:11,329 --> 00:12:11,489 Prasanna Malaiyandi: Hmm. 256 00:12:11,594 --> 00:12:15,374 W. Curtis Preston: um, and, you know, and, and I'm sure you've been in and 257 00:12:15,374 --> 00:12:17,714 around backup systems quite a bit. 258 00:12:18,644 --> 00:12:21,494 From your perspective, how has backup gotten. 259 00:12:22,064 --> 00:12:27,344 Better and worse, like over, you know, you've seen, uh, if you've been in it 20, 260 00:12:27,344 --> 00:12:32,144 you've been through the tape world, you've been through the conversion to disc world. 261 00:12:32,414 --> 00:12:37,424 You've been into the, you know, into the, um, obviously into the cloud world. 262 00:12:38,204 --> 00:12:39,944 Uh, what, what's that? 263 00:12:40,064 --> 00:12:40,994 What's that been like right. 264 00:12:42,384 --> 00:12:46,434 Albert Uy: I would say people are lucky to be, uh, managing backup today compared to 265 00:12:46,434 --> 00:12:50,934 20 plus years ago because like you said, when I first started, there were only 266 00:12:50,934 --> 00:12:56,604 like one cartridge or there's no robotic, and, and the tape is, can only do like 267 00:12:56,604 --> 00:12:59,514 megabyte versus gigabyte and all that. 268 00:13:00,234 --> 00:13:05,274 And then, and then you know, you have to start with on-premise and then 269 00:13:05,484 --> 00:13:09,444 now you got cloud and all you need to do is good internet connection. 270 00:13:09,834 --> 00:13:13,614 So, you know, it's almost like night and day comparison. 271 00:13:14,574 --> 00:13:15,054 W. Curtis Preston: Right. 272 00:13:15,624 --> 00:13:21,294 So talk to me about, um, so first, you know, we took, you know, you, you 273 00:13:21,294 --> 00:13:24,414 were in that tape world and I, and I grew up in that tape world, right? 274 00:13:24,414 --> 00:13:25,074 My, my. 275 00:13:25,869 --> 00:13:31,659 The backup tape that I first, well, technically the first tape I did a backup 276 00:13:31,659 --> 00:13:36,159 to was actually a nine track tape, which I don't, I don't remember what the capacity 277 00:13:36,159 --> 00:13:41,199 of that, but it wasn't much because, um, because I remember that the, the density 278 00:13:41,199 --> 00:13:44,169 of that tape was 120 bits per inch. 279 00:13:44,409 --> 00:13:45,549 It was a single. 280 00:13:45,924 --> 00:13:49,164 It was a single, um, recording stream. 281 00:13:49,254 --> 00:13:49,704 Right. 282 00:13:49,794 --> 00:13:54,444 Um, and then I, I have, I'd have to look up, I, yeah. 283 00:13:54,444 --> 00:13:57,264 Anyway, so that was my first, and then I remember working with, 284 00:13:57,594 --> 00:13:59,004 you know, eight track tapes. 285 00:13:59,004 --> 00:13:59,424 I'm sorry. 286 00:13:59,454 --> 00:14:03,324 Um, eight millimeter tapes, four millimeter tapes, uh, 287 00:14:03,329 --> 00:14:06,554 then, um, dlt, then L T. 288 00:14:07,504 --> 00:14:07,779 , right. 289 00:14:07,869 --> 00:14:10,239 Um, grew through all of those. 290 00:14:10,959 --> 00:14:19,029 Um, d do you remember, were things ever good with that world Because 291 00:14:19,029 --> 00:14:21,939 I remember like, for a while they were bad because the drives 292 00:14:21,939 --> 00:14:23,619 themselves were really unreliable. 293 00:14:23,624 --> 00:14:24,399 Didn't the drives? 294 00:14:24,404 --> 00:14:29,469 My memory is that the, the drives got more reliable, but then they got too fast. 295 00:14:29,469 --> 00:14:29,559 There. 296 00:14:29,559 --> 00:14:33,939 Was this, the shoe shining problem of the tape drive being too fast for the job? 297 00:14:34,179 --> 00:14:35,049 Uh, how, how about. 298 00:14:35,859 --> 00:14:36,159 Albert Uy: Right. 299 00:14:36,219 --> 00:14:36,519 Yeah. 300 00:14:36,699 --> 00:14:41,139 Um, well, I was gonna say, well, the key thing is when you're doing backup and 301 00:14:41,139 --> 00:14:44,249 disaster recovery is r p o and r t o. 302 00:14:44,874 --> 00:14:48,414 RPO stands for recovery point objective, and RTO stands 303 00:14:48,414 --> 00:14:49,674 for recovery time objective. 304 00:14:50,124 --> 00:14:55,164 So, like you said, um, more, uh, two decades ago because of the speed wise, 305 00:14:55,704 --> 00:15:00,204 um, there's three types of, uh, backing up full backup differential and incremental. 306 00:15:00,864 --> 00:15:05,184 Um, because of the slow speed you have to do of a lot of incremental, right? 307 00:15:05,874 --> 00:15:09,864 However, people don't realize when you restore, restore, that means you 308 00:15:09,864 --> 00:15:12,244 have to restore a lot of incrementals. 309 00:15:12,744 --> 00:15:13,164 Right. 310 00:15:13,824 --> 00:15:18,714 So as the tape device goes fast and fast, you can go less incremental 311 00:15:18,714 --> 00:15:20,364 and do more differential. 312 00:15:20,874 --> 00:15:23,484 And today with the speed, you can also do full backup. 313 00:15:24,234 --> 00:15:27,174 So what I'm trying to say, we use it when you restore, you always 314 00:15:27,179 --> 00:15:31,204 want to start restoring, using full backup and then whatever differential 315 00:15:31,284 --> 00:15:34,734 based on r p on R T O based on, you know, restore your differential. 316 00:15:34,734 --> 00:15:36,084 And if not, you're incremental. 317 00:15:36,534 --> 00:15:37,614 Uh, if I make sense. 318 00:15:38,394 --> 00:15:38,634 W. Curtis Preston: Yeah. 319 00:15:38,639 --> 00:15:39,294 You do. 320 00:15:39,384 --> 00:15:39,714 Yeah. 321 00:15:39,714 --> 00:15:41,094 Prasanna, you, you remember? 322 00:15:41,099 --> 00:15:41,724 We just, what? 323 00:15:41,724 --> 00:15:42,144 It was 324 00:15:42,144 --> 00:15:43,704 Prasanna Malaiyandi: I think it was like two episodes ago. 325 00:15:43,704 --> 00:15:44,004 Yeah. 326 00:15:44,454 --> 00:15:47,934 W. Curtis Preston: We just did an episode on backup levels and, uh, I 327 00:15:47,934 --> 00:15:50,364 prefer the term cumulative incremental 328 00:15:50,409 --> 00:15:50,889 Albert Uy: Yep, yep, yep. 329 00:15:51,534 --> 00:15:52,614 W. Curtis Preston: different companies 330 00:15:52,674 --> 00:15:54,234 use the term differential to mean 331 00:15:54,234 --> 00:15:54,954 different things. 332 00:15:55,434 --> 00:16:01,644 Um, but yeah, that was a, that was a huge thing back then was the, 333 00:16:01,649 --> 00:16:04,884 the, how often we're gonna do a full, how often we're gonna do a 334 00:16:04,884 --> 00:16:06,444 differential or cumulative, incremental. 335 00:16:06,444 --> 00:16:09,234 And then obviously we did incrementals every day if we 336 00:16:09,234 --> 00:16:10,434 weren't doing one of those other 337 00:16:10,704 --> 00:16:12,294 Prasanna Malaiyandi: Wasn't there a Hanoi Tower? 338 00:16:12,879 --> 00:16:14,979 W. Curtis Preston: Yeah, there was, the Tower of Hanoi thing was about 339 00:16:14,979 --> 00:16:16,839 different levels of backup real. 340 00:16:17,109 --> 00:16:18,579 That that was a huge thing. 341 00:16:18,819 --> 00:16:24,519 Compare that to what we do now, which I, I would say when you look at, 342 00:16:24,819 --> 00:16:28,609 um, and by the way, I, I, I'll throw out our usual disclaimer Prasanna, 343 00:16:28,629 --> 00:16:29,919 and I work for different companies. 344 00:16:30,159 --> 00:16:35,199 I work for Druva, and, uh, Prasanna works for Zoom and uh, this is 345 00:16:35,199 --> 00:16:36,749 not a podcast of either company. 346 00:16:38,039 --> 00:16:44,424 Uh, and the opinions that you hear are ours and sometimes they're all mine. 347 00:16:44,614 --> 00:16:45,744 Prasanna Malaiyandi: They're all Curtis's. 348 00:16:45,864 --> 00:16:49,764 W. Curtis Preston: I don't give Prasanna a word in edge, a word to speak. 349 00:16:50,364 --> 00:16:56,304 Um, and, um, uh, and by the way, be sure to subscribe to this podcast 350 00:16:56,304 --> 00:16:57,564 so that you don't miss anything. 351 00:16:57,924 --> 00:17:00,624 And also, Yeah, just click right. 352 00:17:00,624 --> 00:17:02,634 Just click subscribe right now so you don't forget. 353 00:17:03,024 --> 00:17:06,354 And be sure to rate us, just, uh, scroll down to the rating thing. 354 00:17:06,354 --> 00:17:10,194 Give us, you know, five stars and, uh, give us a comment. 355 00:17:10,194 --> 00:17:11,994 We love, we love comments. 356 00:17:12,024 --> 00:17:12,864 Always helpful. 357 00:17:12,864 --> 00:17:13,134 Always. 358 00:17:13,224 --> 00:17:13,824 It helps. 359 00:17:14,154 --> 00:17:17,424 It helps other people find our podcast, the more comments that we have. 360 00:17:17,964 --> 00:17:23,829 And, um, But, uh, and, and also, uh, you know, in full disclosure, uh, 361 00:17:23,829 --> 00:17:26,379 Albert is a former Druva customer. 362 00:17:26,649 --> 00:17:29,859 Uh, he's not, uh, you know, he's not employed right now, so he is 363 00:17:29,864 --> 00:17:33,969 not a current Druva customer, but, uh, he was a former Druva customer. 364 00:17:33,969 --> 00:17:36,369 So we'll be talking about Druva a little bit in this episode. 365 00:17:36,369 --> 00:17:37,659 A little bit more than normal, I think. 366 00:17:38,289 --> 00:17:46,074 But, um, so what I was about to say was, You know, with a product like Druva, and 367 00:17:46,074 --> 00:17:48,954 we're not, we're not the only ones that do it, but with a product like Druva, you 368 00:17:48,954 --> 00:17:51,774 do a, what I call a forever incremental. 369 00:17:51,774 --> 00:17:53,484 You don't do repeated fulls, but. 370 00:17:54,384 --> 00:17:58,284 , but the backups are stored in such a way that each backup behaves as a 371 00:17:58,284 --> 00:18:00,744 full, from a recovery perspective. 372 00:18:00,794 --> 00:18:05,534 Prasanna Malaiyandi: I know we always talk about sort of the incrementals, 373 00:18:05,534 --> 00:18:08,564 but something that I always like to bring up is when you talk applications 374 00:18:08,564 --> 00:18:11,684 is after the incrementals, then you gotta worry about all your archived 375 00:18:11,689 --> 00:18:16,424 redo logs and whatever the nomenclature, the application uses, right? 376 00:18:16,694 --> 00:18:19,724 Which just adds more and more to the time it takes to recover. 377 00:18:20,674 --> 00:18:22,454 Albert Uy: And, and that's a very good point. 378 00:18:22,454 --> 00:18:26,624 So I said the first requirement you knew to know is the R P R T O. 379 00:18:26,654 --> 00:18:31,004 The second I'm a big, um, follower methodology of people, first 380 00:18:31,304 --> 00:18:32,864 process, and then technology. 381 00:18:33,494 --> 00:18:36,039 So just to share with you, I also used to work at GameStop, 382 00:18:36,339 --> 00:18:37,859 which is also a Druva customer. 383 00:18:38,259 --> 00:18:42,009 Um, I was able to reduce the 72 hours of Dr. 384 00:18:42,849 --> 00:18:44,679 Uh, r t o to 24 hours. 385 00:18:45,634 --> 00:18:50,679 and when I mean people process technology, um, because, uh, they were like siloed the 386 00:18:50,679 --> 00:18:52,659 service team by themselves and database. 387 00:18:53,139 --> 00:18:58,389 So when we were doing disaster recovery, um, the server guys have to restore the 388 00:18:58,389 --> 00:19:02,589 file first and then database comes in and then use their database back up. 389 00:19:02,789 --> 00:19:04,289 To restore the database. 390 00:19:04,559 --> 00:19:09,749 So, you know, there's two different methods of, you know, um, restore, right? 391 00:19:09,749 --> 00:19:15,389 So yeah, that's why people, you know, get together with the people first and then 392 00:19:15,394 --> 00:19:19,379 create the process to make the people work together and then apply the technology. 393 00:19:19,704 --> 00:19:22,374 Prasanna Malaiyandi: Yeah, sometimes you people tend to forget about 394 00:19:22,374 --> 00:19:23,844 those first two parts, right? 395 00:19:23,844 --> 00:19:25,704 They're like, oh, here's an awesome technology. 396 00:19:25,854 --> 00:19:26,904 It'll solve my problems. 397 00:19:26,904 --> 00:19:29,664 But then they apply it, and then it doesn't work the way they think, 398 00:19:29,664 --> 00:19:32,634 because the people in the process part, they haven't worked through. 399 00:19:32,639 --> 00:19:34,554 And it's like, oh, the technology's bad. 400 00:19:34,554 --> 00:19:36,534 But it's like, no, the technology isn't bad. 401 00:19:36,534 --> 00:19:39,384 It's just you only did one third of the problem. 402 00:19:39,384 --> 00:19:41,694 You have to also worry about the people in the process. 403 00:19:42,144 --> 00:19:44,574 Albert Uy: And, and another thing I wanna share is when I was at 404 00:19:44,574 --> 00:19:48,564 Maximus, um, because of the people, there were only two tier support. 405 00:19:49,149 --> 00:19:52,479 People requesting the restore and then the backup team restoring. 406 00:19:53,049 --> 00:19:56,379 But the thing is, you know, it queues up because the backup 407 00:19:56,379 --> 00:19:57,459 team are the only restoring. 408 00:19:57,789 --> 00:20:00,249 So I created a third tier, like a middle tier. 409 00:20:00,729 --> 00:20:04,419 Um, we gave, um, the database team power, user rights, server 410 00:20:04,424 --> 00:20:08,019 team power, user rights, site administrator, power, user rights. 411 00:20:08,444 --> 00:20:12,554 So instead of going to a backup team, the site support team can, can restore 412 00:20:12,554 --> 00:20:16,844 site files, database can restore database files, and server team can restore 413 00:20:17,234 --> 00:20:21,464 server team server files, and then application can restore application files. 414 00:20:22,074 --> 00:20:27,264 By doing that, the sla, um, we were able to meet SLA because it's not entirely, 415 00:20:27,384 --> 00:20:29,424 uh, dependent on the backup team. 416 00:20:29,539 --> 00:20:31,309 Prasanna Malaiyandi: it's almost a little bit like self-service. 417 00:20:31,734 --> 00:20:32,604 Albert Uy: Yep, exactly. 418 00:20:32,749 --> 00:20:33,259 W. Curtis Preston: Yeah. 419 00:20:33,259 --> 00:20:37,459 You know, you, you bring up a really, I, I think a really good, 420 00:20:37,759 --> 00:20:39,919 another part of technology that. 421 00:20:40,279 --> 00:20:46,759 That has happened in the last, I'm gonna say 10 years, and that is the idea 422 00:20:46,759 --> 00:20:49,129 of role-based administration, right? 423 00:20:49,159 --> 00:20:53,479 It is probably a little more than 10 years, but, um, what I remember 424 00:20:53,719 --> 00:20:58,279 again, back, back in the day, uh, if you were gonna administer 425 00:20:58,279 --> 00:21:00,149 a backup system, you were root. 426 00:21:00,769 --> 00:21:01,279 Right. 427 00:21:01,519 --> 00:21:04,279 You, you had root, you logged into the system as root. 428 00:21:04,279 --> 00:21:09,109 You pulled up the, the, the ui, uh, we called it a gooey back in the day, right? 429 00:21:09,109 --> 00:21:12,889 You pulled up the gooey and you ran that gooey as root. 430 00:21:13,729 --> 00:21:21,379 And if you didn't root, because root was the, was the, the user ID that 431 00:21:21,384 --> 00:21:24,199 had the power to get all the files. 432 00:21:24,199 --> 00:21:25,879 That's why you had to run it as route. 433 00:21:25,909 --> 00:21:26,239 Right. 434 00:21:26,809 --> 00:21:30,769 Um, and that, but that was a horrible thing because I remember back in the 435 00:21:30,769 --> 00:21:36,589 day, Saying, you know, I, I, I would joke about it, but I would say, you know, be 436 00:21:36,589 --> 00:21:42,769 friendly to the backup person because with, with, in order to do backups, 437 00:21:42,769 --> 00:21:46,969 not only did I have root on the backup adminis, the backup system, I had root 438 00:21:46,969 --> 00:21:49,279 on every system because I needed to. 439 00:21:49,759 --> 00:21:52,009 So I had the ability to log into every. 440 00:21:52,879 --> 00:21:55,609 Destroy your world, right? 441 00:21:55,789 --> 00:21:58,969 And then go to the backup system, or maybe before that, go to the backup 442 00:21:58,969 --> 00:22:01,939 system and destroy all the backups, right? 443 00:22:01,939 --> 00:22:05,089 So be really kind to the backup person because they have the 444 00:22:05,089 --> 00:22:09,349 ability to destroy your entire world and leave no evidence, right? 445 00:22:09,829 --> 00:22:13,879 Um, that's, that's what we did away. 446 00:22:14,794 --> 00:22:17,944 With this idea of role-based administration, this idea that you 447 00:22:17,944 --> 00:22:22,774 gave, because back then, if you wanted, you know, the Oracle DBAs 448 00:22:22,774 --> 00:22:26,254 to, to, to do their own thing, you had to give them root, right? 449 00:22:26,404 --> 00:22:28,144 Which I think we could all agree. 450 00:22:28,384 --> 00:22:32,824 They don't need root, we don't need Oracle, uh, permission. 451 00:22:32,974 --> 00:22:33,364 Right. 452 00:22:33,754 --> 00:22:36,514 Um, and of course I had Oracle permission back then too. 453 00:22:36,964 --> 00:22:42,664 Um, so this idea that you could give certain groups of people the ability to 454 00:22:42,664 --> 00:22:49,489 do things, The way you described it was it was a way to make things better for them, 455 00:22:50,239 --> 00:22:56,149 but it's also a way to make things better for you in that you gave them just, you 456 00:22:56,149 --> 00:22:59,629 know, we, we have this concept of least privilege that we talk a lot about, right? 457 00:22:59,689 --> 00:23:04,789 You gave them just enough power to do the job they needed to do, but 458 00:23:04,789 --> 00:23:07,819 without giving them the ability to mess up the rest of the world. 459 00:23:07,819 --> 00:23:08,879 Does that sound about. 460 00:23:09,544 --> 00:23:10,804 Albert Uy: Exactly role based 461 00:23:11,784 --> 00:23:13,194 Prasanna Malaiyandi: don't give him the keys to the Kingdom 462 00:23:14,634 --> 00:23:14,959 W. Curtis Preston: Yeah. 463 00:23:15,109 --> 00:23:15,619 Yeah. 464 00:23:15,889 --> 00:23:18,349 So, so let's talk about that a little bit. 465 00:23:18,349 --> 00:23:20,959 So, I know Druva has role-based administration. 466 00:23:21,259 --> 00:23:23,449 What other things did you do with that? 467 00:23:23,449 --> 00:23:26,029 Like how, how did you divvy up responsibilities? 468 00:23:26,107 --> 00:23:29,117 Albert Uy: yeah, so role based, so we'd just like to say database 469 00:23:29,122 --> 00:23:32,377 team can only restore database application, application server 470 00:23:32,377 --> 00:23:34,747 server, uh, site administrator site. 471 00:23:35,427 --> 00:23:38,032 . And the reason is, um, you know, we have data centers, but 472 00:23:38,032 --> 00:23:39,682 we also have remote offices. 473 00:23:40,192 --> 00:23:42,652 Uh, because of, um, government services. 474 00:23:42,652 --> 00:23:46,012 What we have is what you call a tl, uh, authorized to operate. 475 00:23:46,462 --> 00:23:49,312 So some of the files has to be in the remote office before we can 476 00:23:49,312 --> 00:23:50,812 put it in the cloud or data center. 477 00:23:51,502 --> 00:23:54,802 So that's when the site administrator come in and they 478 00:23:54,802 --> 00:23:56,692 restore whatever locally to their 479 00:23:56,917 --> 00:23:59,527 W. Curtis Preston: Also when when you say site administrator, you mean 480 00:23:59,527 --> 00:24:01,147 administrator of that particular 481 00:24:01,492 --> 00:24:01,942 Albert Uy: office. 482 00:24:02,062 --> 00:24:02,482 Yes. 483 00:24:03,037 --> 00:24:05,917 W. Curtis Preston: And what about, um, I know, I don't know if you've, if you've 484 00:24:05,917 --> 00:24:08,257 done this, but what about separating. 485 00:24:09,007 --> 00:24:11,137 Other things within the backup system. 486 00:24:11,137 --> 00:24:14,317 Like some, I've seen some people where they're like, we, we give this 487 00:24:14,317 --> 00:24:18,037 person the ability just to run the backups, but then they don't have 488 00:24:18,037 --> 00:24:20,257 any ability to say delete backups. 489 00:24:20,677 --> 00:24:24,007 And then, you know, we have another person who can configure backups, 490 00:24:24,007 --> 00:24:25,207 but they can't restore backups. 491 00:24:25,207 --> 00:24:27,527 I've seen some very interesting stuff. 492 00:24:27,787 --> 00:24:31,057 Uh, can you think of anything else from the people that run the backup system? 493 00:24:31,057 --> 00:24:31,967 Anything that you did? 494 00:24:32,542 --> 00:24:36,652 Albert Uy: So, so the backup team, we used to call them, well, the team was called 495 00:24:36,657 --> 00:24:39,082 e edp, enterprise Data Protection Team. 496 00:24:39,472 --> 00:24:42,472 So they schedule a backup, so they do all the backup based 497 00:24:42,472 --> 00:24:44,032 on the project requirement. 498 00:24:44,442 --> 00:24:45,052 W. Curtis Preston: Mm-hmm. 499 00:24:45,097 --> 00:24:48,757 Albert Uy: So in the, on the roll base, um, the roll base are able 500 00:24:48,757 --> 00:24:53,167 to restore, but usually it's the EDP team that schedules the backup. 501 00:24:53,652 --> 00:24:54,262 W. Curtis Preston: Mm-hmm. 502 00:24:54,487 --> 00:24:57,667 Albert Uy: So on the database team, um, because of the project requirement 503 00:24:57,667 --> 00:25:01,837 based on the r p rtl, you know how many times you do full versus incremental. 504 00:25:01,987 --> 00:25:02,767 So they schedule it. 505 00:25:03,817 --> 00:25:08,077 And then one thing we made it easy is because we went to the cloud, 506 00:25:08,107 --> 00:25:11,197 we also, um, uh, created a tagging. 507 00:25:11,827 --> 00:25:15,277 Um, you know, you can create a tag on your cloud instances. 508 00:25:15,787 --> 00:25:21,757 So we have a, um, a tag called backup, and then they would put a value, 509 00:25:22,207 --> 00:25:26,497 uh, which is a string, and then they use regex to go to the string to 510 00:25:26,497 --> 00:25:28,867 say, Hey, how often do we want full? 511 00:25:29,227 --> 00:25:30,997 Uh, you know, is this a database? 512 00:25:30,997 --> 00:25:31,867 Is this a file? 513 00:25:31,872 --> 00:25:32,317 Is this so. 514 00:25:32,612 --> 00:25:32,892 W. Curtis Preston: Mm-hmm. 515 00:25:32,972 --> 00:25:33,252 . Mm-hmm. 516 00:25:33,332 --> 00:25:33,692 . Mm-hmm. 517 00:25:33,862 --> 00:25:34,402 Albert Uy: all the, 518 00:25:35,122 --> 00:25:37,792 Prasanna Malaiyandi: without having to require some two people talking together. 519 00:25:38,332 --> 00:25:39,052 Albert Uy: that's correct. 520 00:25:39,802 --> 00:25:40,402 That's correct. 521 00:25:40,927 --> 00:25:43,057 W. Curtis Preston: Did you have anything? 522 00:25:43,297 --> 00:25:43,717 What? 523 00:25:43,717 --> 00:25:46,297 What would you do if you had a new resource? 524 00:25:46,297 --> 00:25:49,147 Cuz I'm assuming you used like auto discovery and things like that. 525 00:25:49,417 --> 00:25:53,017 If you had a new resource that needed to be backed up but someone 526 00:25:53,017 --> 00:25:56,377 forgot to put a tag, did you, did you have anything for that? 527 00:25:57,172 --> 00:25:57,652 Albert Uy: Yes. 528 00:25:57,682 --> 00:26:00,142 So, um, we have a delivery team. 529 00:26:00,682 --> 00:26:03,352 Um, so we automated everything with the help of Druva. 530 00:26:03,382 --> 00:26:09,622 We created Lambdas on aws, so for, um, for operational readiness. 531 00:26:09,712 --> 00:26:12,922 So when a project goes live in two weeks, we already checked 532 00:26:12,927 --> 00:26:14,362 two weeks prior to going live. 533 00:26:14,752 --> 00:26:17,362 Those tags have values, so everything's shared. 534 00:26:18,562 --> 00:26:20,512 So, did I answer question Curtis? 535 00:26:20,707 --> 00:26:21,907 W. Curtis Preston: that warms my heart. 536 00:26:22,177 --> 00:26:26,947 Uh, Albert the idea that someone would wait to go live on a project, 537 00:26:27,127 --> 00:26:31,117 they would wait to make sure backups work before that project goes live. 538 00:26:31,117 --> 00:26:32,497 That, that warms 539 00:26:32,497 --> 00:26:32,947 my heart. 540 00:26:33,247 --> 00:26:34,057 Albert Uy: And, and, and Curtis. 541 00:26:34,057 --> 00:26:36,787 With GRS Health, we create what you call backup of service. 542 00:26:37,327 --> 00:26:40,387 So every, every instance cloud instance being created has 543 00:26:40,387 --> 00:26:41,467 the site value of the backup. 544 00:26:41,767 --> 00:26:45,277 We already know, uh, if that instance will be backed up, if that 545 00:26:45,277 --> 00:26:48,217 instance will be patched, and if that instance will be monitored. 546 00:26:48,712 --> 00:26:53,092 So those three functions are in the tags, and we have a operational 547 00:26:53,092 --> 00:26:55,792 readiness team that goes in and makes sure those tags are values. 548 00:26:56,632 --> 00:27:01,342 And then we also have, uh, uh, account owner, account owners. 549 00:27:01,342 --> 00:27:05,482 We have technical point of contact, uh, for those project and for those instances. 550 00:27:05,722 --> 00:27:07,882 So everything's labeled, everything has to be labeled. 551 00:27:08,152 --> 00:27:12,202 So if not, uh, um, which we partner with the security team, 552 00:27:12,202 --> 00:27:13,552 we have what you call compliance. 553 00:27:14,737 --> 00:27:18,367 So before they go live, we make sure the compliance is a hundred 554 00:27:18,367 --> 00:27:19,687 percent before they go live. 555 00:27:19,987 --> 00:27:24,037 If not, uh, if not, we create, um, incident priorities. 556 00:27:24,427 --> 00:27:29,827 Um, we create, um, a day, um, well, two weeks before it goes live, we 557 00:27:29,832 --> 00:27:33,787 create a P two, and then one day before it goes live, it becomes a P one. 558 00:27:34,087 --> 00:27:36,367 In other words, you need to fix it before it goes live. 559 00:27:37,712 --> 00:27:39,712 Prasanna Malaiyandi: now the two weeks before. 560 00:27:40,867 --> 00:27:42,337 Are when someone tags it. 561 00:27:42,337 --> 00:27:46,927 Are you actually doing backups at that point to make sure that the entire 562 00:27:46,927 --> 00:27:51,097 process and everything works, that things can be restored because it hasn't quite 563 00:27:51,097 --> 00:27:52,837 been pushed to production yet, correct? 564 00:27:52,842 --> 00:27:53,842 Albert Uy: Right, right, right. 565 00:27:53,902 --> 00:27:59,212 So, so we follow, um, two SLAs, a corporate SLA and a project sla. 566 00:27:59,752 --> 00:28:03,622 So before you, you know, when we deliver everything, follow the 567 00:28:03,622 --> 00:28:08,152 corporate sla, and then if the project SLA is stricter than the corporate 568 00:28:08,272 --> 00:28:10,042 O overrides the corporate sla. 569 00:28:10,412 --> 00:28:10,812 Prasanna Malaiyandi: Hmm. 570 00:28:12,607 --> 00:28:16,927 Albert Uy: So, so when we deliver, we based on those sla, so those values 571 00:28:16,927 --> 00:28:18,837 are filled out based on those SLAs. 572 00:28:20,617 --> 00:28:20,737 Make 573 00:28:20,782 --> 00:28:21,052 W. Curtis Preston: that. 574 00:28:21,052 --> 00:28:21,742 I love, yeah. 575 00:28:21,742 --> 00:28:26,212 I, you know, when I started again, a hundred years ago, when 576 00:28:26,212 --> 00:28:30,292 I started backup sla sch, I mean, we didn't have anything like that. 577 00:28:30,292 --> 00:28:30,352 I 578 00:28:30,352 --> 00:28:38,752 mean, at, I mean, at best we did have, we had, we, we didn't, I, I 579 00:28:38,752 --> 00:28:40,462 think I was in the backup business. 580 00:28:41,742 --> 00:28:45,262 Probably five years or so before I heard the terms RTO and RPO 581 00:28:45,262 --> 00:28:49,132 and by the way, I agree with you, that's where it starts, right back then 582 00:28:49,162 --> 00:28:51,022 again, you'll remember this back then. 583 00:28:51,027 --> 00:28:54,022 We spent so much of our time talking about like backup window 584 00:28:54,502 --> 00:28:58,252 and um, you know, we didn't, we hardly talked about restore window. 585 00:28:58,522 --> 00:29:01,522 We talked about backup window because that was the thing we had to do every 586 00:29:01,522 --> 00:29:04,582 night, whether or not we could fit our backups within the backup window. 587 00:29:05,182 --> 00:29:10,762 So this idea that you basically, you agree on the SLA first. 588 00:29:12,202 --> 00:29:19,342 and then you design backups and other things, uh, to meet those SLAs and that 589 00:29:19,342 --> 00:29:23,992 all of this is done as a cooperation between the business and the technology 590 00:29:23,997 --> 00:29:29,992 folks before the server goes into, or the application goes into production 591 00:29:31,502 --> 00:29:35,272 again, that this is what Prasanna isn't just what we talk about all the 592 00:29:35,272 --> 00:29:36,082 time, right? 593 00:29:36,082 --> 00:29:36,382 That. 594 00:29:37,117 --> 00:29:42,277 That con that, that, that cooperation between the business and the Yeah. 595 00:29:42,277 --> 00:29:44,677 The stakeholders and the, and the people. 596 00:29:44,977 --> 00:29:46,897 Uh, or the, or the technology folks. 597 00:29:47,317 --> 00:29:50,557 There, there's another thing by the, there was another group that you talked about, 598 00:29:50,557 --> 00:29:52,687 and again, this warms my heart as well. 599 00:29:53,287 --> 00:29:58,897 You talked about partnering with the security folks, um, you know, 600 00:29:58,957 --> 00:30:01,897 in this world of ransomware. 601 00:30:03,637 --> 00:30:04,057 Prasanna Malaiyandi: Hmm. 602 00:30:05,482 --> 00:30:09,022 W. Curtis Preston: I think that partnership is more important than ever 603 00:30:09,022 --> 00:30:15,952 before, um, that folks on the security side need to have some basic understanding 604 00:30:15,957 --> 00:30:18,202 of what, what the way backups work. 605 00:30:18,262 --> 00:30:21,472 And folks on the backup side need to have a basic understanding 606 00:30:21,477 --> 00:30:22,322 of, you know, security. 607 00:30:23,032 --> 00:30:25,312 Well, thi this concept that you talked about, you know, 608 00:30:25,312 --> 00:30:28,882 role-based administration, that's a security concept, right? 609 00:30:28,882 --> 00:30:31,942 Least, uh, least privilege is a security concept. 610 00:30:32,882 --> 00:30:35,377 . And, um, so, so let me ask you this. 611 00:30:35,407 --> 00:30:40,567 How have you, over, over the years, how have you dealt with one of the 612 00:30:40,567 --> 00:30:47,017 problems that, that I see in it, which is the, the, the idea that nobody wants 613 00:30:47,017 --> 00:30:51,877 to do the backups , so nobody wants to be in charge of the backup system. 614 00:30:52,017 --> 00:30:56,707 Uh, how, how did you deal with that before and how was that any different, uh, when, 615 00:30:56,707 --> 00:30:58,807 you know, when you, uh, went with Druva. 616 00:30:59,617 --> 00:30:59,807 Albert Uy: Right. 617 00:31:00,217 --> 00:31:05,107 Well, going to the cloud is very helpful and since Druva is also cloud 618 00:31:05,107 --> 00:31:08,797 native, it's very helpful and one advantage of working in government 619 00:31:08,797 --> 00:31:10,957 services were highly regulated, right? 620 00:31:11,527 --> 00:31:16,027 So, so we, you know, because we're highly reg regulated, security 621 00:31:16,117 --> 00:31:17,497 kind of dictates what we need. 622 00:31:17,917 --> 00:31:23,092 So actually our operational readiness is monitored by, How about compliance? 623 00:31:23,092 --> 00:31:28,132 We monitor all the, all the security compliance and operational compliance. 624 00:31:28,762 --> 00:31:33,442 So before going live, so let's say if your backup choice has, you need backup 625 00:31:33,447 --> 00:31:38,242 agents, make sure backup agents, you know are installed, we check on that and 626 00:31:38,242 --> 00:31:41,972 then make sure the tag values for the backup agent is full, you know, field. 627 00:31:42,412 --> 00:31:44,452 And then same with patching, and same all that. 628 00:31:46,207 --> 00:31:50,737 So compliance is almost like our key, like you said, security, uh, and it 629 00:31:50,737 --> 00:31:52,417 covers both security and operational. 630 00:31:52,852 --> 00:31:53,032 Prasanna Malaiyandi: and 631 00:31:53,182 --> 00:31:56,212 W. Curtis Preston: what about get, getting the person to actually 632 00:31:56,212 --> 00:32:01,072 getting somebody to actually take the responsibility for the backup process? 633 00:32:01,372 --> 00:32:04,102 Is that, is that less of a problem for you in that, in that, 634 00:32:04,102 --> 00:32:04,522 world? 635 00:32:04,552 --> 00:32:09,022 Albert Uy: Um, yeah, because, uh, the delivery team, so whenever any 636 00:32:09,022 --> 00:32:13,912 instance, um, gets, um, created, it follows the corporate sla, everything. 637 00:32:14,122 --> 00:32:16,162 So all the engines install, everything's automated. 638 00:32:16,702 --> 00:32:19,852 Uh, the, the security agents installed, the monitoring agents 639 00:32:19,852 --> 00:32:21,472 installed, the backup agents installed. 640 00:32:21,802 --> 00:32:22,822 So everything's automated. 641 00:32:23,302 --> 00:32:27,022 And then what we do is we use the compliance report to go in and check, make 642 00:32:27,022 --> 00:32:29,702 sure those, um, those agents have, he. 643 00:32:30,452 --> 00:32:33,727 and make sure those agents also have values on their tagging. 644 00:32:34,507 --> 00:32:36,727 So it's all automated and we 645 00:32:36,982 --> 00:32:36,983 W. Curtis Preston: like. 646 00:32:37,127 --> 00:32:37,477 Albert Uy: actually Yep. 647 00:32:37,912 --> 00:32:42,472 W. Curtis Preston: It sounds like it's part of a team rather than one person 648 00:32:43,072 --> 00:32:45,202 that's just responsible for backups. 649 00:32:45,202 --> 00:32:47,902 It sounds like the team is responsible for backups. 650 00:32:48,142 --> 00:32:49,492 Is that okay? 651 00:32:50,182 --> 00:32:52,322 That, I think that's perhaps one way to solve 652 00:32:52,327 --> 00:32:55,297 Prasanna Malaiyandi: Yeah, and I'm guessing that having this automated 653 00:32:55,297 --> 00:33:01,027 process also helps you avoid sort of like the shadow IT issue that we heard so much 654 00:33:01,032 --> 00:33:03,067 about like five, seven years ago, right? 655 00:33:03,072 --> 00:33:06,967 Where a department's like, Hey, I need to spin up something, but I don't want 656 00:33:06,967 --> 00:33:11,287 to go through normal it, so I'm just gonna go swipe my credit card, get an 657 00:33:11,677 --> 00:33:12,817 AWS account, and start running right. 658 00:33:13,437 --> 00:33:15,487 Albert Uy: Right, right. 659 00:33:15,577 --> 00:33:16,147 W. Curtis Preston: Yeah. 660 00:33:16,237 --> 00:33:21,427 And, and, and it sounds like I, I think that automated process was 661 00:33:21,427 --> 00:33:27,037 also enabled by the way Druva works, you know, again, before and after. 662 00:33:28,222 --> 00:33:32,452 W you know, you could automate to a certain degree, pick 663 00:33:32,452 --> 00:33:33,622 your favorite backup product. 664 00:33:33,862 --> 00:33:38,722 You can automate that to a certain degree with one major caveat, 665 00:33:38,782 --> 00:33:41,752 and that is capacity, right? 666 00:33:42,112 --> 00:33:46,492 Um, a, a backup server or, or, you know, cluster of backup 667 00:33:46,582 --> 00:33:49,462 servers can only back up so much. 668 00:33:49,462 --> 00:33:53,392 It can only handle it from a, from a comp, uh, compute perspective, 669 00:33:53,392 --> 00:33:54,832 from a throughput perspective. 670 00:33:55,987 --> 00:33:58,987 Most importantly, from a capacity perspective, when the bits 671 00:33:58,987 --> 00:34:01,057 are full, the bits are full. 672 00:34:01,477 --> 00:34:03,907 And you can't just, you can automate all you want. 673 00:34:03,907 --> 00:34:06,577 Your backup system's just gonna be like, uh, I don't know where 674 00:34:06,582 --> 00:34:07,897 you expect me to put this stuff. 675 00:34:08,407 --> 00:34:14,797 Uh, you know, but with, but with Druva, you can a hundred percent 676 00:34:14,797 --> 00:34:18,757 automate it because the compute and additional capacity that you need is 677 00:34:18,757 --> 00:34:20,737 just automatically added to the system. 678 00:34:21,157 --> 00:34:22,807 Does that, does that seem about. 679 00:34:23,052 --> 00:34:23,722 Albert Uy: Yep, that's right. 680 00:34:25,712 --> 00:34:29,972 Prasanna Malaiyandi: Just following up on that sort of the automation side, I think 681 00:34:29,972 --> 00:34:32,492 one thing I'm curious about Albert is. 682 00:34:33,467 --> 00:34:37,927 Enabling of this automation, the APIs, that a lot of, because previously, 683 00:34:37,932 --> 00:34:38,807 like Curtis was talking about, right? 684 00:34:39,047 --> 00:34:42,077 You went into a gooey or a UI and you manually clicked all these 685 00:34:42,077 --> 00:34:45,467 buttons and now you have sort of this automation side of things. 686 00:34:45,467 --> 00:34:50,447 How important are APIs as you start to look at this new world, right? 687 00:34:50,452 --> 00:34:53,807 And the enabling of integration of backups into these process. 688 00:34:54,872 --> 00:34:58,412 Albert Uy: Um, APIs are very important and don't forget, there's different flavors. 689 00:34:58,412 --> 00:35:02,762 APIs, you have public APIs and private APIs, so most time you get 690 00:35:02,762 --> 00:35:06,662 public APIs, but you have to see if the public APIs support role-based, 691 00:35:06,662 --> 00:35:08,012 blah, blah, blah, everything, right? 692 00:35:08,072 --> 00:35:09,572 So APIs important. 693 00:35:09,992 --> 00:35:14,492 One thing though I wanna add is, uh, what's more important than API is culture. 694 00:35:15,977 --> 00:35:16,907 Like automation. 695 00:35:17,267 --> 00:35:20,747 So when we start implementing automation, everybody's like, Ooh, if 696 00:35:20,747 --> 00:35:22,187 I automated, I'm gonna lose my job. 697 00:35:22,187 --> 00:35:22,427 Right. 698 00:35:22,967 --> 00:35:27,617 So, so, so the one thing I did was promote the culture first before, you know, you 699 00:35:27,617 --> 00:35:29,297 have api, but people don't wanna use it. 700 00:35:29,717 --> 00:35:30,317 It's useless. 701 00:35:30,317 --> 00:35:30,557 Right. 702 00:35:30,662 --> 00:35:31,112 Prasanna Malaiyandi: Yeah. 703 00:35:31,577 --> 00:35:33,887 Albert Uy: So, and how I promoted Yeah. 704 00:35:34,187 --> 00:35:35,237 And how I promoted it. 705 00:35:35,387 --> 00:35:39,377 I, um, I create, you know, sometimes it's nice to mix fun with work. 706 00:35:39,917 --> 00:35:41,657 So I started with automation. 707 00:35:42,362 --> 00:35:42,782 Prasanna Malaiyandi: Hmm. 708 00:35:43,487 --> 00:35:46,607 Albert Uy: So, and I create a process in automation games. 709 00:35:46,607 --> 00:35:49,097 Hey, automation games is not just for developers. 710 00:35:49,667 --> 00:35:53,327 So I kind of come up with a, uh, idea board. 711 00:35:53,867 --> 00:36:00,017 So if, if, if a project manager have an idea, uh, and then other people will see 712 00:36:00,017 --> 00:36:02,717 the idea and say, Hey, I wanna join you. 713 00:36:03,137 --> 00:36:07,727 So the developer will have a developer joining him, have a QA joining him, or. 714 00:36:09,022 --> 00:36:11,612 and then together as a team, they create this automation. 715 00:36:11,702 --> 00:36:14,702 They, and then they submit it on the automation games and 716 00:36:14,702 --> 00:36:15,872 then, you know, and all that. 717 00:36:15,872 --> 00:36:20,312 So, so kind of created automation games to promote the culture, 718 00:36:20,882 --> 00:36:23,732 and then people get the point, Hey, this is actually helping me. 719 00:36:24,092 --> 00:36:26,862 Uh, I can do, I, I can spend my time doing more important 720 00:36:26,862 --> 00:36:27,942 stuff than just doing backup. 721 00:36:27,942 --> 00:36:28,342 Right? 722 00:36:28,342 --> 00:36:28,582 So, 723 00:36:29,702 --> 00:36:30,302 W. Curtis Preston: Right. 724 00:36:30,512 --> 00:36:31,952 Um, yeah, I like that a lot. 725 00:36:32,012 --> 00:36:36,302 Be because, you know, you, you really, um, I flash back to a. 726 00:36:37,247 --> 00:36:42,077 I remember, um, you know, a hundred years ago, uh, when I worked, and 727 00:36:42,077 --> 00:36:46,727 here comes the name again, when I worked with Stewart, um, . It's a name 728 00:36:46,732 --> 00:36:48,317 that comes up a lot on our podcast. 729 00:36:48,947 --> 00:36:52,997 Uh, there was a, there was a guy at, at that company. 730 00:36:53,562 --> 00:36:59,292 That his thing was, he was the NetWare administrator, remember NetWare. 731 00:36:59,522 --> 00:37:00,092 Albert Uy: Yes, no. 732 00:37:00,522 --> 00:37:03,792 W. Curtis Preston: And, and he had zero interest in modernizing the 733 00:37:03,797 --> 00:37:08,352 infrastructure because it meant that he wasn't gonna have anything else to do. 734 00:37:09,252 --> 00:37:09,702 , right? 735 00:37:09,912 --> 00:37:11,592 Uh, that, that problem is. 736 00:37:12,872 --> 00:37:15,662 I think that, I think you, you really hit the nail on the head that this, 737 00:37:15,662 --> 00:37:19,652 this problem with au the, the problem with automation is people think, 738 00:37:19,652 --> 00:37:22,952 well, if I fully automate the world, then I'm going to be out of a job. 739 00:37:23,552 --> 00:37:30,212 And, and I would say that what you do is you automate the stuff that 740 00:37:30,212 --> 00:37:34,922 you, that's just the mundane, the stuff that has to happen every day. 741 00:37:34,922 --> 00:37:37,082 One perfect example is backup. 742 00:37:38,132 --> 00:37:42,512 So that you can then do the interesting stuff, which is like, we can talk 743 00:37:42,512 --> 00:37:44,852 about hunting for the bad guys, right? 744 00:37:44,882 --> 00:37:47,162 We can talk about watching the environment. 745 00:37:47,402 --> 00:37:50,372 Something that that can be assisted by technology. 746 00:37:50,372 --> 00:37:50,582 Right? 747 00:37:50,582 --> 00:37:54,092 And I know, I know Druva has that as well, where it has the posture and 748 00:37:54,092 --> 00:37:55,712 observability features and it can. 749 00:37:56,027 --> 00:37:57,857 Look for bad things going on. 750 00:37:58,217 --> 00:38:04,067 But I think that that's also a very human thing to do is to, number one, 751 00:38:04,067 --> 00:38:06,377 watch for the, for the bad actors. 752 00:38:06,382 --> 00:38:11,087 And number two, um, continually, you know, you talked about that idea 753 00:38:11,092 --> 00:38:18,107 board continually figuring out how we can make our security better, right? 754 00:38:18,167 --> 00:38:23,597 Uh, because in in this world, there is, there, there has been no time where I 755 00:38:23,597 --> 00:38:25,607 think cybersecurity is more important. 756 00:38:26,317 --> 00:38:26,617 Albert Uy: Yes. 757 00:38:26,797 --> 00:38:29,677 Uh, actually I'm glad, uh, Curtis, you touch, uh, what people don't 758 00:38:29,682 --> 00:38:34,837 understand is there's um, um, there's three data situation. 759 00:38:34,867 --> 00:38:35,987 You call it data at res. 760 00:38:36,012 --> 00:38:37,597 Data in motion and data in use, right? 761 00:38:38,077 --> 00:38:41,827 So like you said, mostly when you're doing data backup, you wanted data at rest. 762 00:38:42,187 --> 00:38:44,197 So one thing we're looking at is actually we're looking at 763 00:38:44,227 --> 00:38:45,997 Druva is data resiliency, right? 764 00:38:46,567 --> 00:38:48,937 So that's when security and cybersecurity comes in. 765 00:38:49,357 --> 00:38:51,487 So you don't just bank it out when it's a data arrest. 766 00:38:51,487 --> 00:38:56,107 You also have to protect it during InMotion and uh, at use, right? 767 00:38:56,527 --> 00:38:56,767 So, 768 00:38:56,857 --> 00:38:57,217 W. Curtis Preston: Right. 769 00:38:58,447 --> 00:38:59,977 Albert Uy: so that's in terms of cyber. 770 00:39:00,307 --> 00:39:04,597 Uh, one thing I wanna mention too, on automation, um, One trick, um, because my 771 00:39:04,597 --> 00:39:09,697 pre my predecessors tried automation game it, you know, coupled them and it failed. 772 00:39:10,207 --> 00:39:12,487 Uh, one thing I also learned is you need to make it open. 773 00:39:13,177 --> 00:39:16,357 You know, the guy, the person before me said, Hey, okay, automation 774 00:39:16,357 --> 00:39:17,827 game, everybody has to use Ansible. 775 00:39:18,577 --> 00:39:20,857 But the thing is not everybody knows Ansible. 776 00:39:20,887 --> 00:39:22,807 So when I create automation, I open it. 777 00:39:23,077 --> 00:39:27,067 You can use dos batch file, you can use Lambda, you can use, uh, batch, 778 00:39:27,127 --> 00:39:28,267 uh, you know, batch script, and. 779 00:39:29,387 --> 00:39:30,307 and that's how it's successful. 780 00:39:30,727 --> 00:39:34,777 So, and, and then what, what we needed to do is find a tool that will support 781 00:39:34,897 --> 00:39:38,167 all open scripting or, or programming. 782 00:39:38,377 --> 00:39:38,707 So, 783 00:39:39,877 --> 00:39:40,537 W. Curtis Preston: Nice. 784 00:39:40,747 --> 00:39:41,677 Uh, yeah, I like that. 785 00:39:41,887 --> 00:39:44,017 Yeah, because not, not everybody knows. 786 00:39:44,077 --> 00:39:49,337 I mean, I remember back um, everybody was jumping on Pearl. 787 00:39:49,947 --> 00:39:52,767 and all I knew was, all I knew was Bhe. 788 00:39:53,187 --> 00:39:53,667 Right. 789 00:39:53,757 --> 00:39:59,277 Um, I was an old Bhe guy and I, I learned Pearl and I, I wrote, I remember 790 00:39:59,282 --> 00:40:03,147 writing, uh, just to learn Pearl. 791 00:40:03,147 --> 00:40:08,817 I remember writing a monitoring program that, that created a webpage. 792 00:40:09,542 --> 00:40:13,147 of how net backup was running at the time. 793 00:40:13,267 --> 00:40:13,687 Right. 794 00:40:13,747 --> 00:40:20,197 Um, this was, uh, I actually remember the first time that, that, that, that, uh, 795 00:40:20,677 --> 00:40:24,937 system, I dunno what to call it, program, uh, the first time I went live was 796 00:40:24,937 --> 00:40:28,387 actually at Amazon back in, back in 1998. 797 00:40:28,687 --> 00:40:30,457 Uh, it was a long time ago. 798 00:40:31,147 --> 00:40:39,637 Um, I, you, you mentioned earlier about how you made Dr. 799 00:40:39,637 --> 00:40:40,537 Faster. 800 00:40:40,987 --> 00:40:44,167 Um, when you talk about that 24 Dr. 801 00:40:44,167 --> 00:40:49,737 Pro, 24 hour DR process, uh, talk to me about how, how 802 00:40:49,742 --> 00:40:51,247 does that 24 hours break down? 803 00:40:52,177 --> 00:40:52,597 Albert Uy: Um, 804 00:40:52,627 --> 00:40:53,987 W. Curtis Preston: what, what does it consist of? 805 00:40:54,337 --> 00:40:57,097 Albert Uy: yeah, because, uh, everybody was operating in, uh, silo. 806 00:40:57,487 --> 00:41:02,677 So the, the, the server team, uh, used a product called, um, at that time was 807 00:41:02,737 --> 00:41:06,007 using a product called CommVault, and then the database team was using SQL 808 00:41:06,007 --> 00:41:10,597 backup, so the old database between SQL backup and then the server team 809 00:41:10,597 --> 00:41:12,067 will use Combo to back up the sql. 810 00:41:13,072 --> 00:41:15,502 So when you do diver dr, you do reverse, right? 811 00:41:15,922 --> 00:41:19,252 So the server team comes in and restore the combo file, and then 812 00:41:19,252 --> 00:41:22,582 after that, the database team has to use that file and, and, and, and 813 00:41:22,587 --> 00:41:25,462 restore it into a SQL database, right? 814 00:41:26,032 --> 00:41:29,422 So that's like a, just the process alone is 72 hours. 815 00:41:29,782 --> 00:41:32,812 But since they, we created the process. 816 00:41:33,112 --> 00:41:35,422 So instead of using SQL backup, it's just one file. 817 00:41:35,662 --> 00:41:38,332 So when the server team restore it, it's already the. 818 00:41:39,757 --> 00:41:44,407 You don't need the database team to come and restore this file into 819 00:41:44,407 --> 00:41:46,477 a SQL database, if that makes. 820 00:41:46,717 --> 00:41:50,557 W. Curtis Preston: you, you made the actual restore process itself. 821 00:41:50,747 --> 00:41:53,707 You, you took out steps in the restore process itself. 822 00:41:53,812 --> 00:41:54,862 Albert Uy: Right, right. 823 00:41:55,162 --> 00:41:56,932 And then it cut costs to this. 824 00:41:57,262 --> 00:41:59,482 And I was talking about at that time there were no cloud yet. 825 00:42:00,022 --> 00:42:04,702 So when we are doing VR exercise, um, we had to fly in everybody. 826 00:42:04,972 --> 00:42:08,392 The file backup team, the database backup team, you're 827 00:42:08,392 --> 00:42:09,772 talking about a good 15 people. 828 00:42:09,862 --> 00:42:15,447 So, uh, 15 people, um, not doing their day-to-day job, just 829 00:42:15,447 --> 00:42:17,187 doing the DR for three days, so, 830 00:42:17,737 --> 00:42:18,817 W. Curtis Preston: Right, right. 831 00:42:18,937 --> 00:42:19,177 Yeah. 832 00:42:19,177 --> 00:42:20,707 We, we did that back in the day. 833 00:42:20,707 --> 00:42:24,367 We would, we didn't have to fly anybody in cuz we were all in the same place. 834 00:42:24,367 --> 00:42:27,757 But, but we did it over the weekend cuz we were a bank. 835 00:42:27,937 --> 00:42:31,267 Um, so it's not like we're gonna take the bank down for a few days. 836 00:42:31,267 --> 00:42:32,377 We did it over the weekend. 837 00:42:33,172 --> 00:42:37,972 . Um, and, um, we would, uh, one of the, one of the rules that we 838 00:42:37,972 --> 00:42:42,322 had back then was that the person responsible for the backups, which 839 00:42:42,322 --> 00:42:45,372 was me, was not to run the Dr. 840 00:42:46,377 --> 00:42:46,642 right. 841 00:42:46,732 --> 00:42:53,032 Um, because the idea is, it's supposed to be properly documented enough that the, 842 00:42:53,032 --> 00:42:56,752 the other person, you know, that another person that's capable should be able 843 00:42:56,752 --> 00:42:58,702 to follow the documentation and do it. 844 00:42:58,852 --> 00:43:03,562 I will tell you, in the three years that I was there, not once did we 845 00:43:03,562 --> 00:43:08,272 successfully do the , the restore from beginning to end without having 846 00:43:08,272 --> 00:43:09,742 to come in and, and, and help. 847 00:43:09,832 --> 00:43:10,822 I mean, it did work. 848 00:43:11,002 --> 00:43:11,692 It's just. 849 00:43:12,847 --> 00:43:17,497 You know, the, the process was so complicated and so convoluted that, 850 00:43:17,587 --> 00:43:21,817 um, you can only document it to a certain point and then, right. 851 00:43:21,817 --> 00:43:25,207 And, and so I, I, I do think that's, you know, you talked about making 852 00:43:25,207 --> 00:43:28,537 it so much simpler with a, with a single step restore process. 853 00:43:29,407 --> 00:43:33,487 That seems like that would be the, the biggest boon to 854 00:43:33,517 --> 00:43:34,747 getting things restored in. 855 00:43:35,212 --> 00:43:38,392 Prasanna Malaiyandi: it's interesting that sometimes people forget about that. 856 00:43:38,392 --> 00:43:41,452 Instead of looking at how do we document this process? 857 00:43:41,722 --> 00:43:44,212 It should be, how do we simplify this Right. 858 00:43:44,782 --> 00:43:46,282 and start thinking about that. 859 00:43:47,752 --> 00:43:48,172 W. Curtis Preston: Yeah. 860 00:43:48,177 --> 00:43:53,212 How can we make this process so simple that documentation is like, 861 00:43:53,482 --> 00:43:56,272 pull up the UI and log in, or, or 862 00:43:56,377 --> 00:43:59,197 Prasanna Malaiyandi: Well, well here, well here's a, here's a question for you. 863 00:43:59,197 --> 00:43:59,407 Right. 864 00:43:59,437 --> 00:44:03,937 Whenever you go buy a product today, how often or do you go and like open 865 00:44:03,942 --> 00:44:07,237 the instruction manual, read through the instruction manual before using it? 866 00:44:07,387 --> 00:44:07,837 Right, Curtis? 867 00:44:07,837 --> 00:44:08,827 Or you just got a Roomba, right? 868 00:44:08,827 --> 00:44:10,777 Did you actually read the instruction manual or were you 869 00:44:10,777 --> 00:44:12,157 like, oh, I'm just gonna use it? 870 00:44:12,787 --> 00:44:15,757 W. Curtis Preston: Well, that was the quick start card that I did need because 871 00:44:15,757 --> 00:44:19,627 there, there were some steps that I had to, but it was just a two-sided of a card. 872 00:44:19,627 --> 00:44:19,987 Right. 873 00:44:20,377 --> 00:44:24,787 Um, but you, you, you did make me think about, again, in this process we bought 874 00:44:24,787 --> 00:44:28,117 a new, um, we bought a new dishwasher. 875 00:44:29,422 --> 00:44:32,752 And there was this, I, I was putting in the dishwasher and I had put it in 876 00:44:32,752 --> 00:44:36,232 essentially without, without really, I mean, I had looked at the manual a little 877 00:44:36,232 --> 00:44:38,842 bit and, and, and I had it installed. 878 00:44:38,842 --> 00:44:44,002 And then we wanted to, um, I wanted to level it and it was level, but I 879 00:44:44,002 --> 00:44:47,632 wanted to raise the level of it so that it fit better in the, in the, 880 00:44:47,842 --> 00:44:50,302 in the uh, counter and. 881 00:44:51,247 --> 00:44:52,837 I was doing it. 882 00:44:52,927 --> 00:44:54,577 Like, I was like, well how hard could it be? 883 00:44:54,577 --> 00:44:55,987 You just turned the things right. 884 00:44:56,017 --> 00:44:57,127 Um, right. 885 00:44:57,367 --> 00:45:00,517 And my wife in the middle of this and I was getting frustrated cuz it wasn't 886 00:45:00,757 --> 00:45:02,977 working the way I would expect it to work. 887 00:45:02,977 --> 00:45:05,317 And my wife was like, have you looked at the manual? 888 00:45:05,317 --> 00:45:06,097 And I got mad. 889 00:45:06,102 --> 00:45:10,507 I was like, dang, I don't need the manual to turn some screws. 890 00:45:10,657 --> 00:45:13,687 And it turned out I looked at the manual and I was doing it all 891 00:45:13,687 --> 00:45:15,427 wrong because they had changed. 892 00:45:15,487 --> 00:45:20,132 They had changed, uh, Yeah, so the manuals can be helpful, but 893 00:45:20,132 --> 00:45:22,712 yeah, the process should be simple enough that you can do that. 894 00:45:23,012 --> 00:45:27,212 Uh, so you know, Albert, I wanna thank you a lot for coming on. 895 00:45:27,272 --> 00:45:31,112 Is there anything that we, that maybe you wanted to talk about that 896 00:45:31,117 --> 00:45:32,522 we, that we haven't covered yet? 897 00:45:34,567 --> 00:45:37,897 Albert Uy: If I could go back to what you said about how backup has progress. 898 00:45:38,257 --> 00:45:41,197 So if you remember 20 years ago, there's no cloud. 899 00:45:41,287 --> 00:45:44,977 So, and then most of the time you change your DR provider every two years. 900 00:45:44,977 --> 00:45:45,277 Right? 901 00:45:45,787 --> 00:45:48,247 You know, popular ones are like Sunguard and ibm. 902 00:45:48,607 --> 00:45:51,727 20 plus years ago, if you go with a provider, uh, you say, 903 00:45:51,727 --> 00:45:53,377 how many servers do you need? 904 00:45:54,007 --> 00:45:57,637 So 20 years ago you send this team going in and then they installed 905 00:45:57,637 --> 00:45:59,497 the os, they installed the app. 906 00:46:00,277 --> 00:46:02,767 and then 10 years later, uh, I don't know if you heard, they're 907 00:46:02,767 --> 00:46:04,627 searching as bare metal restoration. 908 00:46:05,137 --> 00:46:06,637 So you, so I did that too. 909 00:46:07,057 --> 00:46:10,627 So what you do is you put a bare metal orchestrator on that location. 910 00:46:11,137 --> 00:46:14,917 Uh, you, you, you, you say how many servers and then, you know, based on the 911 00:46:14,917 --> 00:46:19,357 nick, um, then you have to spare bare metal restoration to restore it, right? 912 00:46:20,107 --> 00:46:21,817 And then now today you got the cloud. 913 00:46:21,817 --> 00:46:24,847 So it's gets simpler, simpler, uh, and faster. 914 00:46:25,507 --> 00:46:27,997 W. Curtis Preston: Yeah, because with, with the cloud doing Dr. 915 00:46:27,997 --> 00:46:30,217 I, I've always thought that Dr. 916 00:46:30,217 --> 00:46:33,127 Cuz you know, some people are like, oh, he says that cuz he works for Druva. 917 00:46:33,517 --> 00:46:36,697 I, I've only worked for Druva for five years, I've said this for many years. 918 00:46:36,697 --> 00:46:37,567 And that is that. 919 00:46:38,527 --> 00:46:39,077 The Dr. 920 00:46:39,177 --> 00:46:42,397 The, the DR is the killer app for the cloud. 921 00:46:42,727 --> 00:46:49,177 Because what you want is you want, uh, you know, a thousand servers right now. 922 00:46:50,187 --> 00:46:53,167 and you don't wanna pay for them until they arrive. 923 00:46:53,167 --> 00:46:53,377 Right. 924 00:46:53,377 --> 00:46:54,427 Until you need them. 925 00:46:54,817 --> 00:46:59,347 And, but with, with a, with a product like Druva, you can do the 926 00:46:59,347 --> 00:47:02,107 restore part in advance, right? 927 00:47:02,112 --> 00:47:06,277 And then it just automatically brings the servers in when it, when it needs. 928 00:47:06,277 --> 00:47:10,897 And, you know, you talk about a simple DR process, it's just literally a one button 929 00:47:10,927 --> 00:47:13,417 and then it automates all of that stuff. 930 00:47:13,537 --> 00:47:17,677 Bringing all those servers online, all of the network settings, all of that stuff. 931 00:47:18,332 --> 00:47:23,942 . Um, so yeah, I, I, I think if, if, if you haven't experienced DR in the 932 00:47:23,942 --> 00:47:27,842 Cloud, uh, I'd say give it a try. 933 00:47:27,847 --> 00:47:31,772 If you're pr, if the product you have currently offers it, give that a shot. 934 00:47:31,777 --> 00:47:36,032 If it doesn't, uh, you know, they'd be happy, happy to talk to you over at 935 00:47:36,032 --> 00:47:40,142 Druva, uh, to see how easy Dr can be. 936 00:47:40,502 --> 00:47:44,912 Uh, and, and I'd also say cloud, it makes it so much less expensive 937 00:47:45,362 --> 00:47:47,252 that it can bring Dr down to. 938 00:47:47,887 --> 00:47:49,447 The masses, if you will, right? 939 00:47:49,447 --> 00:47:53,077 It used to be it was only the, the companies who had lots of money that 940 00:47:53,077 --> 00:47:55,357 could afford the sun guards, right? 941 00:47:55,387 --> 00:47:58,627 This, this is literally companies of any size should be able to 942 00:47:59,007 --> 00:48:00,007 automate their DR environment. 943 00:48:00,492 --> 00:48:03,052 Albert Uy: And, and Curtis, I would like to add has to be a 944 00:48:03,052 --> 00:48:04,132 hundred percent cloud native. 945 00:48:04,732 --> 00:48:06,982 So just to share with, that's reason why we went with Druva. 946 00:48:07,372 --> 00:48:13,522 So when I was at Maximus, um, they had a project to go from on-premise to cloud. 947 00:48:14,272 --> 00:48:17,242 . So the backup team was reporting to the engineering team. 948 00:48:17,332 --> 00:48:19,012 At that time, I was managing the operations team. 949 00:48:19,612 --> 00:48:20,832 They had two years to do it. 950 00:48:21,617 --> 00:48:26,362 after 18 months, they just did one remote location and, and then they gave 951 00:48:26,362 --> 00:48:28,222 me the team and say, Hey, finish it. 952 00:48:28,612 --> 00:48:32,062 And I got six months left from the 24 months. 953 00:48:32,722 --> 00:48:36,772 And you know, you're talking about several remote sites and big data centers. 954 00:48:37,372 --> 00:48:39,922 So they said, here's the solution, implement six months. 955 00:48:39,922 --> 00:48:43,612 I'm like, okay, you tried it for for 18 months and you couldn't do 956 00:48:43,612 --> 00:48:44,812 it and you're giving me six months. 957 00:48:46,237 --> 00:48:48,698 Fortunately I was technical and I look at the solution, I'm 958 00:48:48,977 --> 00:48:50,257 like, this is not cloud native. 959 00:48:50,257 --> 00:48:51,067 This is hybrid. 960 00:48:51,487 --> 00:48:52,927 And that's the reason why it's taking forever. 961 00:48:52,927 --> 00:48:56,767 Because when you talk about hybrid, that means including pro premise and on 962 00:48:56,767 --> 00:48:58,687 premise equates to you need provisioning. 963 00:48:59,587 --> 00:49:02,737 So, you know, I spent two months using their solutions that 964 00:49:03,037 --> 00:49:04,537 there's no way this is gonna work. 965 00:49:04,837 --> 00:49:08,707 I only have four months left and I have like so many sites and 966 00:49:08,707 --> 00:49:12,087 because I had Druva experience in my previous job, which is with Gamestop. 967 00:49:12,607 --> 00:49:15,877 I went in to the executive team and said, Hey, if you want me to get 968 00:49:15,877 --> 00:49:19,537 this done in four months, uh, uh, we need to go with my new solution. 969 00:49:20,077 --> 00:49:23,677 And they gave me a thumbs up and I was able to do it in four months. 970 00:49:24,157 --> 00:49:27,757 And how I did it in four months is because I know how Druva works I've spent the 971 00:49:27,762 --> 00:49:32,527 first month with, uh, what I call A P O V, I don't call it poc, proof of value. 972 00:49:33,562 --> 00:49:33,727 W. Curtis Preston: Yep. 973 00:49:33,757 --> 00:49:35,497 Albert Uy: And I had the Druva team help me. 974 00:49:35,767 --> 00:49:37,357 We created playbooks. 975 00:49:37,362 --> 00:49:41,197 So all I needed to do is I know the solution works, I just create the. 976 00:49:41,872 --> 00:49:44,962 A playbook for database, a playbook for application, a playbook for 977 00:49:44,962 --> 00:49:47,212 server, a playbook for sites, right? 978 00:49:47,782 --> 00:49:51,082 Spend a whole month creating the playbook and then project 979 00:49:51,087 --> 00:49:54,802 management team help PMO help me come in and spend the three months. 980 00:49:55,042 --> 00:49:57,622 And actually I told 'em I don't want to get in done in three months. 981 00:49:57,622 --> 00:49:59,002 I wanna get it done in two months. 982 00:49:59,422 --> 00:50:01,852 Because if you give them three months, they're gonna use three months. 983 00:50:01,912 --> 00:50:02,242 Right? 984 00:50:02,602 --> 00:50:02,962 W. Curtis Preston: right, 985 00:50:03,202 --> 00:50:04,912 Albert Uy: So, so I only have four months left. 986 00:50:05,182 --> 00:50:06,022 One month for p. 987 00:50:07,052 --> 00:50:09,872 Three months employment, but I told him two months and we were 988 00:50:09,872 --> 00:50:11,912 done in two and a half months. 989 00:50:12,212 --> 00:50:16,952 So two weeks before the deadline, because of expensive, on-premise, uh, license 990 00:50:16,957 --> 00:50:20,882 renewal, um, we just, we had time to check and make sure everything works. 991 00:50:21,452 --> 00:50:23,492 So we got it completed in four months. 992 00:50:24,412 --> 00:50:25,672 Using the solution. 993 00:50:25,852 --> 00:50:26,512 So just share. 994 00:50:26,752 --> 00:50:28,822 And I did apply the people process tools. 995 00:50:29,122 --> 00:50:30,322 I know the technology works. 996 00:50:30,322 --> 00:50:33,502 Now I have to figure out the people, the database team, the server team, 997 00:50:33,507 --> 00:50:36,442 the role base, like you said, in creative process, how we can make all 998 00:50:36,442 --> 00:50:40,432 of them work together and how everybody follow the same playbook and all sort. 999 00:50:40,842 --> 00:50:41,192 So 1000 00:50:41,707 --> 00:50:42,367 Prasanna Malaiyandi: Nice. 1001 00:50:42,397 --> 00:50:42,997 W. Curtis Preston: I like it. 1002 00:50:43,297 --> 00:50:43,897 I like it. 1003 00:50:44,242 --> 00:50:44,452 Albert Uy: Right. 1004 00:50:44,602 --> 00:50:45,112 Just to share 1005 00:50:45,187 --> 00:50:47,287 W. Curtis Preston: Thanks so much for, thanks so, so much 1006 00:50:47,287 --> 00:50:48,457 for coming on the podcast 1007 00:50:48,742 --> 00:50:50,032 Albert Uy: uh, thank you for inviting me. 1008 00:50:50,332 --> 00:50:50,992 Uh, pleasure meeting. 1009 00:50:52,537 --> 00:50:53,327 W. Curtis Preston: and Prasanna. 1010 00:50:53,347 --> 00:50:56,137 Thanks again and thanks for helping me celebrate my little. 1011 00:50:56,227 --> 00:50:56,407 Prasanna Malaiyandi: Woo-hoo. 1012 00:50:58,867 --> 00:51:00,247 Nice to meet you, Albert. 1013 00:51:00,857 --> 00:51:01,222 Albert Uy: Likewise. 1014 00:51:01,702 --> 00:51:02,212 Thank you. 1015 00:51:02,492 --> 00:51:03,612 Happy holidays. 1016 00:51:04,312 --> 00:51:05,332 W. Curtis Preston: yeah, absolutely. 1017 00:51:05,337 --> 00:51:07,642 Happy holidays and thanks to the listeners. 1018 00:51:08,032 --> 00:51:11,542 Remember to subscribe so that you can restore it all.