Welcome to We Are

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Technologies User Friendly 2.0 with host

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Bill Sikkens, technology architect.

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And this is User

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Friendly 2.0 welcome to this week's show

Bill, Gretchen Welcome.

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Hello.

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So as we started talking about last week,

we are entering the season of Giving.

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And this year we're proud

to support the William Temple House.

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In our second segment,

their executive director is going to

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come on and tell us about their program

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and what they're trying to do

and the services that they give out.

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And this is an amazing charity.

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They've been around for a very long time.

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He'll get into that.

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But their services,

which deal with mental health and operate

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a food bank, are even more important

this year than ever.

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So stay tuned for segment two.

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We're going to jump to that

and give you an idea of exactly

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what the season of giving

is going to be about.

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Are you guys,

what do we have in the news this week?

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All right.

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The Mandalorian and Grogu grew trailer

just broke

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a 47 year old Star Wars role.

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All right. So I'm going to talk about

what's going on here.

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And then Gretchen I'm going

I want to get your opinion on this.

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Since you are our resident

Star Wars expert.

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So the trailer just came out

as it said, it

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features Grogu,

who is the alien Yoda type?

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And then, Din Djarin,

who is the Mandalorian?

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So what we're looking at here is a case

where you have someone

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in a mask, a helmet, and an alien.

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So what is being whined about here

is that this is unusual for Star Wars

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not to have human characters

and feature alien characters,

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although I'm not sure a mandalorian

qualifies as alien in my opinion.

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But that is where they're going.

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They're going to say

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this is really a change

from all of the other Star Wars movies,

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and they're going to be placing the more

human characters in the background.

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So, Gretchen, what do you think?

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See, I kind of disagree with this

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because, it's it's a buddy film,

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just like the Han Solo, the solo film

that was a buddy film.

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You have Han Solo and Baka.

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Yeah. You know, and so it's kind of like.

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And then you have the Ahsoka series.

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She's the main character, so.

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And she's not a human or human

like character.

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And so I kind of disagree with this.

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I don't really, I just don't agree.

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Yeah,

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I don't I think, you know,

if I had to make a comment on this,

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I would say that I don't think this is

particularly relevant to other the movie.

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So it's not I don't know.

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What do you think about all this?

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Is it necessary to have humans

in the first part of a science fiction

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film, just because others have

done it in the franchise?

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No. So far it.

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Yeah, it's like it's

the same thing with Farscape.

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Look at all of the aliens.

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There's just one, you know, or two, two

characters that are like humans, right?

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And it's like,

we don't need to have everything.

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Look, it's what's what's inside

the character that you relate

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to, not the outside of the character.

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You know what I mean?

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Yeah, I agree completely.

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I think, you know,

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and by the way, the feedback on

this is basically the same thing.

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It's all it's about.

Your answer answers just no.

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Why are we talking about this?

This is ridiculous. Right.

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And even if you're

looking at the franchise,

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I don't know about the characters,

but certainly episode eight and nine,

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I felt like they were written

by aliens, illiterate ones.

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But the thing of it is, is, so,

you know, you have that interaction to.

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Yeah.

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I mean, what's next on this?

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Is legacy code

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in technology systems

reaching a breaking point?

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So this has actually been an amalgamation

of listener questions

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that have been coming in that

we didn't get to the Q&A last week,

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and I did a little research on

I wanted to put in the news

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because it is actually something

that is important.

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And what this is talking about is

computers are now, you know,

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I mean, they've been around

microcomputers,

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been around since the 70s, mainframes

and stuff before that.

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And today as we sit here,

oh, that goes back to that

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era is still being used in some system,

specifically things like banking

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and travel and all of that,

COBOL, Fortran, and it works.

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And part of the reason

why they continue to use it works.

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So the question that's happening here

is, is you have

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this type of old code

in software and hardware.

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Is it causing a problem is, you know,

is it

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sitting out there

and doing different things.

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So I'm going to go ahead

and describe this in this way.

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Let's look at technology.

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We talk about sci

fi here on the show a lot.

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But let's look at this

from a hardware perspective.

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Let's say that you have in the 1970s

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technology

that was created to make cyborgs.

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Okay.

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And then in the 1990s,

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you have someone that modded

at that point, and the superior lifeform

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had all of the upgrades

that would be current at that time.

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Now, fast forward to 2025,

and like any other complex system,

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there's maintenance

and things that are done

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and you're swapping out parts

and upgrading things, but you still might

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have some of the original technology

embedded in the system.

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Same thing applies to software.

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So what ends up happening in some cases

is if you don't have

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someone that knows the entire system or

some of the original source code has been,

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you know, ended up marriage, conceivably

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you would have it, but not known

about by the current programmers.

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It becomes easier to trigger

something that you don't know

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is there that can cause problems.

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So that's what raises the question here.

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Is it time to throw it all away

and do something new?

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Is that required for security

and that type of a thing?

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General research on this says no, but

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is you're working on

and working with legacy systems.

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Been around for a while.

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It is important that the engineers on it

understand where it came from.

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Maybe not how to program it from scratch,

but you should know what's in your

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in your source code and stuff.

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You know,

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if you look across the character,

I think he's a marvel character

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that was a cyborg

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and had, things programed into him that,

if you triggered certain things.

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So Winter soldier, Winter soldier.

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Oh, okay.

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So let's say

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your cyborg is something like that,

based in their original source code,

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and you don't know about it anymore.

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Then somebody comes out and triggers it.

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Like, you know,

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I don't know, maybe the base frequency

of a subwoofer or something.

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And that causes the, cyborg to react

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in a way that, wouldn't be terribly nice.

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Right?

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And have this, again,

science fiction imperative.

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But you can have the same thing

in real world systems.

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So in other words,

you need to know what you're doing.

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Yeah.

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And in this day and age,

things do change quickly.

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And sometimes it is very difficult

to cover just new code going out

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from point A to point B, much less

understanding the base of what's going on.

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But if you can't do that, then yeah,

it is time that you would look

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at changing things out.

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However, the time consumption of something

like that might make it

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worthwhile to know what the code base is

that you're writing on.

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So is there a way to, let's say let's say

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something's written in an older language,

like a cobalt or a Fortran?

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Is there a way to take that language

and give it,

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a little bit of a modern injection,

or is it just old

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and it's not going to be able

to be upgraded?

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Okay.

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So generally speaking,

in these type of environments,

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and I'm going to speak from when

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I've had to deal with some code like this

that we've used for clients.

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Basically what you have going on

there is it's an old language.

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If you have someone that knows

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that you can inject modern elements, it's

not like it can't be changed today.

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But what ends up happening is modern

programmers don't know the old language,

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so they end up relying on resources

that are there that they can get to.

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But yet, as far as what kind of is behind

the curtain they may or may not know.

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So what's generally done is the old code

is encapsulated and you access certain

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elements of it in your modern system

and put the two together like that.

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I don't consider

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that to be a good way to work,

because you have this exact problem.

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There might be other parts of it

that are dormant

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that could accidentally be

and not even nefarious.

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You send in a command to do something,

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and it does something weird

because you didn't know

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that's what it was set up to do

in the first place.

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So okay, I'm

going to ask another stupid question.

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Oh, why can't you train an AI

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to understand these older languages?

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Maybe your keyboards are clicking again

on the comments with that question now.

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Okay. What what what?

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Well, if you don't have humans

who can understand it,

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then how could you develop eyes

that understand it?

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Actually, that's that's already been done.

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And generally speaking,

from that standpoint, what you do

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is let's say you have got ChatGPT analyze

the code.

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You could certainly do that.

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And then what you want to do, to be sure,

is they have, you know, say Gemini,

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analyze ChatGPT response,

you know, and give its response.

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So you get opinions from different eyes.

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And that will allow you

to look at these different things.

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You take that feedback

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and then if you're getting a commonality

where, there's 10,000 lines of code here

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that you know, aren't being accessed

or are being used any more,

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maybe it's a good idea

to look at that part of the system

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and either understand what it does

if you need it and remove it if you don't.

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Okay.

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So interesting.

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So in layman's terms,

what's going on is you have a foundation

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that is old code

and a new building is built on top of it.

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But nobody knows exactly

what's in the foundation anymore.

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Right. Exactly. Okay.

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That's a

that's a very, very good analysis.

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So anyway, you know, as our systems

get more complicated, we're going

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to need to deal with these things.

But yeah let's.

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So what's the answer to that.

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Is that at a breaking point. No.

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But it does require that, you know,

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you have someone that can at least

understand the foundation.

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All right.

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Maybe pull some people out of retirement.

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Yeah.

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Jeff Bezos will be co CEO of a

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of an AI startup

project called Prometheus.

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Yeah.

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You know we all have things change jobs.

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And you know I guess you know

just tired of you

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know, current set up selling

a lot of things like you know everywhere.

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So it's time to do something new.

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Actually, I shouldn't poke fun at that.

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I'm doing the exact same thing.

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I just I'm not Jeff Bezos and I

don't have his bank account, which I did.

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But that being said,

yeah, he's, moving over

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to, this new project as you say,

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and they're putting together

something that, could be very interesting

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and building AI that's going to be

in a number of different things,

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including embedded systems

and some other things like that.

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So, you know, some of these things

could be spacecraft exoskeletons,

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and so on, goes from there.

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And this also gives you

a little bit of a difference

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in the idea of, you know, bank accounts

and where you're coming from.

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They're saying that they think

they're reasonably funded, maybe at 6.2

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billion and venture capital,

you know, I'm

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sorry, they're having a startup on that

shoestring, you know, cash,

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cash.

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Removable spyware on Samsung devices

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comes pre-installed on Galaxy series

devices.

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Yeah. So this is kind of interesting,

isn't that?

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And the other thing that's kind of,

really even more interesting about it.

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It's like Samsung, don't do this.

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Is this only seems to be the case

on their budget models,

238

00:11:34,760 --> 00:11:36,729

the Galaxy A and M M-series.

239

00:11:36,729 --> 00:11:39,732

So if you get your, you know,

240

00:11:39,732 --> 00:11:42,768

one of the like the folds or,

you know, some of the newer ones, the,

241

00:11:42,902 --> 00:11:47,206

galaxies and all that kind of thing,

you're not going to have this problem.

242

00:11:47,206 --> 00:11:50,276

And what happens with

this is a lot of these

243

00:11:50,276 --> 00:11:53,846

applications

are built into the operating system.

244

00:11:54,280 --> 00:11:55,848

So these phones run on Android.

245

00:11:55,848 --> 00:11:58,851

And while these would not be a part

of a stock version of Android,

246

00:11:58,851 --> 00:12:00,686

you don't get a stock version of Android.

247

00:12:00,686 --> 00:12:04,657

You get the one that comes with the device

that is highly customized by both

248

00:12:04,657 --> 00:12:09,095

the device manufacturer and usually the

cellular companies that are on Verizon.

249

00:12:09,095 --> 00:12:12,098

They have their customizations

that they require on it.

250

00:12:12,198 --> 00:12:15,067

And that's also why when updates come out,

they go at different levels

251

00:12:15,067 --> 00:12:18,104

because it's not just one update,

or the update has to go to the vendor,

252

00:12:18,104 --> 00:12:21,574

and then it has to go to the seller,

and then eventually it gets to you.

253

00:12:22,174 --> 00:12:27,446

So what's happening here

is these apps spyware and marketing

254

00:12:27,446 --> 00:12:32,184

and these different kind of phones

are being shipped with these phones.

255

00:12:32,752 --> 00:12:36,122

And you can't really uninstall it

without jailbreaking

256

00:12:36,122 --> 00:12:38,491

the phone or something like that,

which most people don't know how to do.

257

00:12:38,491 --> 00:12:41,727

And if you do do what it can screw up

your warranties and things like that.

258

00:12:42,495 --> 00:12:44,964

So the only option you really have

is number one.

259

00:12:44,964 --> 00:12:47,199

No it's there. That's the first clue.

260

00:12:47,199 --> 00:12:50,202

You know, that you're going

to have to know what to remove.

261

00:12:50,402 --> 00:12:52,471

And then there is a way to go in

and disable it.

262

00:12:52,471 --> 00:12:53,806

But basically you're turning it off.

263

00:12:53,806 --> 00:12:55,508

You cannot remove it, but you can

264

00:12:56,475 --> 00:12:57,176

disable it

265

00:12:57,176 --> 00:13:00,246

from functioning and then hope

that it actually really is disable.

266

00:13:00,980 --> 00:13:04,383

So the only time that I've ever worked

with one of these budget

267

00:13:04,517 --> 00:13:08,420

models is

my mom had a series a while back,

268

00:13:09,021 --> 00:13:12,057

and that got replaced because it was

either that or meeting therapy

269

00:13:12,057 --> 00:13:14,894

every time I needed to show her

how to add a contact or something.

270

00:13:14,894 --> 00:13:16,262

It was slow.

271

00:13:16,262 --> 00:13:19,231

It was clearly monetized in my opinion,

272

00:13:19,832 --> 00:13:23,502

or making up for the fact that

the phone itself was cheap to begin with,

273

00:13:24,270 --> 00:13:26,539

and things that are basic functions

274

00:13:26,539 --> 00:13:29,542

in most phones it didn't have as a,

for example, a QR code reader,

275

00:13:29,842 --> 00:13:30,876

and the only way to get one is

276

00:13:30,876 --> 00:13:33,979

you had to install an app,

and that app comes with in-app purchases.

277

00:13:33,979 --> 00:13:37,917

And, you know, other things,

your higher end phones

278

00:13:38,117 --> 00:13:40,052

that's built into your camera function,

you know?

279

00:13:40,052 --> 00:13:45,758

So it's, definitely a situation

where this is being targeted.

280

00:13:45,758 --> 00:13:46,458

In my opinion.

281

00:13:46,458 --> 00:13:48,928

It is from what it looks like,

and it is a thing.

282

00:13:48,928 --> 00:13:52,298

So one of the old things

283

00:13:52,298 --> 00:13:55,467

that I've been always told is re

can be very expensive.

284

00:13:56,168 --> 00:13:58,204

So it's not really free.

285

00:13:58,204 --> 00:14:00,706

You're paying for it in some way.

So the price is less.

286

00:14:00,706 --> 00:14:03,709

You know, some of these phones are $8,090

for a full smartphone.

287

00:14:03,876 --> 00:14:07,079

But of course you're selling

personal privacy, your analytics

288

00:14:07,079 --> 00:14:08,180

and other things that you can't

289

00:14:08,180 --> 00:14:12,618

necessarily disable or turn off

to get the lower price on the phone.

290

00:14:12,618 --> 00:14:16,388

Because even with how cheap it is,

the manufacturer electronics

291

00:14:16,388 --> 00:14:20,793

these days, a full functioning smartphone

that's done right would still cost

292

00:14:20,793 --> 00:14:22,294

more than 80 bucks to make,

293

00:14:23,262 --> 00:14:23,529

you know?

294

00:14:23,529 --> 00:14:27,032

So you got to look at it

from that perspective that it's not really

295

00:14:27,032 --> 00:14:30,002

cheap, it's

just monetarily less than the other ones.

296

00:14:30,202 --> 00:14:33,205

And you're have a trade off for that.

297

00:14:34,506 --> 00:14:35,274

Wow. That's me.

298

00:14:35,274 --> 00:14:37,776

The Kindles of the way or the candles.

299

00:14:37,776 --> 00:14:38,711

Yeah, yeah.

300

00:14:38,711 --> 00:14:40,946

Or you could

or you can if what you're talking about

301

00:14:40,946 --> 00:14:42,648

is you buy it, it's cheaper,

but you get ads

302

00:14:42,648 --> 00:14:45,651

and if you pay more for the same device,

then you don't get ads.

303

00:14:46,218 --> 00:14:48,354

Yeah.

304

00:14:48,354 --> 00:14:49,021

Okay.

305

00:14:49,021 --> 00:14:54,593

Cloudflare down

X and more apps hit by internet outage.

306

00:14:55,027 --> 00:14:55,661

I'm sorry, I haven't.

307

00:14:55,661 --> 00:14:59,365

We already done the story

like twice in the last month I know, yeah.

308

00:15:00,032 --> 00:15:03,802

It's, yeah, we have this time

it was Cloudflare.

309

00:15:03,802 --> 00:15:05,738

Yeah. So what is Cloudflare?

310

00:15:05,738 --> 00:15:10,109

Because that is definitely a question

that we talked about.

311

00:15:10,109 --> 00:15:12,177

Cloudflare before.

312

00:15:12,177 --> 00:15:13,512

We've talked about it. Yes.

313

00:15:13,512 --> 00:15:17,883

And but again, it's one of those things

that's kind of hidden in the background.

314

00:15:17,883 --> 00:15:21,887

So what's unclear is, is that the cloud

management service and its cloud service,

315

00:15:21,887 --> 00:15:24,890

and it also handles authentication,

316

00:15:24,924 --> 00:15:28,560

to try and stop things like denial

of service attacks and stuff like that.

317

00:15:28,560 --> 00:15:33,032

So when you go to a website that uses

Cloudflare, it's going to deliver,

318

00:15:33,565 --> 00:15:36,268

you know, based on cost to servers

and that type of stuff automatically.

319

00:15:36,268 --> 00:15:39,905

And it's also going to try to check

your browser to make sure that you're not

320

00:15:39,905 --> 00:15:43,976

like a bot trying to harvest information

from a website or something like that.

321

00:15:44,576 --> 00:15:48,247

So as far as the service goes, it's

actually quite valuable in my opinion.

322

00:15:48,247 --> 00:15:51,717

We use it for a lot of our clients,

including our own sites, but like anything

323

00:15:51,717 --> 00:15:55,254

else, technology is subject

to having problems.

324

00:15:55,254 --> 00:15:57,423

And Cloudflare had one of these problems.

325

00:15:57,423 --> 00:16:01,994

This last week that took down,

as you say, apps and other things.

326

00:16:01,994 --> 00:16:04,997

GPT was out for a little while.

327

00:16:04,997 --> 00:16:07,132

I think even

WhatsApp was affected, maybe,

328

00:16:07,132 --> 00:16:10,302

but there were some other things like that

that were just you couldn't access them.

329

00:16:10,302 --> 00:16:14,139

And same kind of feeling of something

going down

330

00:16:14,139 --> 00:16:17,810

like, AWS and these your problems

over the last couple of weeks

331

00:16:17,810 --> 00:16:19,244

for a different reason.

332

00:16:19,244 --> 00:16:22,982

They've issued an apology

and you'd get things back up and running

333

00:16:22,982 --> 00:16:24,883

pretty quickly.

And this is another example,

334

00:16:24,883 --> 00:16:27,886

like the other ones

of where something has been fixed.

335

00:16:28,020 --> 00:16:30,089

But it takes a while to get things back

online.

336

00:16:30,089 --> 00:16:31,156

But yeah, that's what happened.

337

00:16:35,461 --> 00:16:35,828

Dude.

338

00:16:35,828 --> 00:16:39,131

Newly released images of three Atlas

confirm

339

00:16:39,131 --> 00:16:42,134

Harvard astrophysicist suspicions.

340

00:16:42,434 --> 00:16:43,535

I'm think they might.

341

00:16:43,535 --> 00:16:47,539

Okay, so what we're talking about here

is something,

342

00:16:47,606 --> 00:16:50,609

that he has been

343

00:16:50,876 --> 00:16:53,379

looking at the idea

that this is a super alien spacecraft

344

00:16:53,379 --> 00:16:57,149

and looking at different things

from it to try and substantiate that.

345

00:16:57,149 --> 00:16:59,251

So, you know, everything.

346

00:16:59,251 --> 00:17:01,520

What would be an opinion on that?

Let's set that aside for a minute.

347

00:17:01,520 --> 00:17:02,821

Just talk about what's going on here.

348

00:17:02,821 --> 00:17:04,523

He's looking at the fact

349

00:17:04,523 --> 00:17:07,893

that it is, in a lot of ways,

not acting like a normal comet.

350

00:17:07,893 --> 00:17:09,561

It seems to be able to correct course.

351

00:17:09,561 --> 00:17:12,064

It seems to be able to have thrust.

352

00:17:12,064 --> 00:17:15,868

The normal pale of the comet

sometimes goes in the opposite direction.

353

00:17:16,268 --> 00:17:19,304

The exhaust from a, contains elements

that we have never seen

354

00:17:19,304 --> 00:17:22,307

naturally created in space

before, like arsenic.

355

00:17:22,741 --> 00:17:25,377

So there's a lot of things going on here

that would tend

356

00:17:25,377 --> 00:17:29,014

to substantiate a position like that,

if you look at it from that standpoint.

357

00:17:29,014 --> 00:17:32,084

Now, needless

to say, the scientific community

358

00:17:32,084 --> 00:17:35,087

is, let's just say, not been terribly

accepting of this theory.

359

00:17:35,354 --> 00:17:37,489

You know, he's

been seeing counter stories.

360

00:17:37,489 --> 00:17:39,958

So I guess

just curious to see what you thought,

361

00:17:39,958 --> 00:17:42,761

because, of course, you know,

aliens are impossible.

362

00:17:42,761 --> 00:17:44,630

We're the center of the universe, yada

yada. Right.

363

00:17:44,630 --> 00:17:48,801

So the thing of the guys is,

at the end of the day, he's just saying

364

00:17:48,801 --> 00:17:51,804

that he's looking at an alternate approach

365

00:17:52,404 --> 00:17:54,706

and there are all the reasons why.

366

00:17:54,706 --> 00:17:56,842

And it's changed colors

and other things like that.

367

00:17:56,842 --> 00:18:01,246

So there are some things

about this spacecraft, I mean, comet

368

00:18:01,613 --> 00:18:04,416

that would tend to say

369

00:18:04,416 --> 00:18:07,419

that it's a little bit different

from anything else that we've seen.

370

00:18:07,419 --> 00:18:09,588

There's a lot of good pictures up

now with the government reopening.

371

00:18:09,588 --> 00:18:11,123

NASA is releasing their stuff.

372

00:18:11,123 --> 00:18:14,860

ESA, the European Space Agency is putting

stuff out and it's going to get closer.

373

00:18:15,561 --> 00:18:19,498

I believe December 19th is the closest,

flyby when the aliens will actually come

374

00:18:19,498 --> 00:18:22,901

visit us. So, you know, we'll have to see.

375

00:18:22,935 --> 00:18:26,705

I thought maybe it was a probe,

you know, like an exploration.

376

00:18:26,705 --> 00:18:28,073

You know, like a voyager.

377

00:18:28,073 --> 00:18:31,210

You know, for my understanding,

the story of the Alpha Centauri

378

00:18:31,210 --> 00:18:33,011

since they've already been here

with their probe.

379

00:18:33,011 --> 00:18:36,014

So, you know, I guess they got

all the information they can that way.

380

00:18:36,381 --> 00:18:37,950

It's all right.

381

00:18:37,950 --> 00:18:39,618

You know, I walk here.

382

00:18:39,618 --> 00:18:42,554

Oh, man, this took a really weird turn.

383

00:18:44,556 --> 00:18:47,793

So let's go to something

completely different and talk about

384

00:18:47,793 --> 00:18:53,565

some of the kitchen gadgets used for,

2025 holiday season, please.

385

00:18:53,565 --> 00:18:59,171

So we're going to be doing our annual

holiday show next week and talking about

386

00:18:59,171 --> 00:19:00,772

some of the more general stuff

that's out there,

387

00:19:00,772 --> 00:19:04,710

but we get asked questions

a lot about kitchen gadgets.

388

00:19:04,710 --> 00:19:07,212

And this is something

that, more and more of this,

389

00:19:07,212 --> 00:19:10,215

like anywhere else in the house,

you're seeing specific things.

390

00:19:10,415 --> 00:19:15,154

But to give kind of an idea of a wrap up

of what is on the list for those that are

391

00:19:15,187 --> 00:19:18,991

chefs, and I had to look all this up

because I am not my idea of,

392

00:19:19,024 --> 00:19:22,394

you know, cooking something is boiling

water and putting, you know, Chef Mike.

393

00:19:22,895 --> 00:19:25,497

But there are others

that can seem to do a little better job.

394

00:19:25,497 --> 00:19:28,467

And to do that,

a lot of these devices are,

395

00:19:29,701 --> 00:19:30,302

kind of cool.

396

00:19:30,302 --> 00:19:33,438

One of them is the a Vona Precision

Cooker 3.0.

397

00:19:33,438 --> 00:19:36,475

Okay. So this is described as a smart.

398

00:19:36,842 --> 00:19:39,978

So it's vide how it's spelled circular

399

00:19:39,978 --> 00:19:43,549

and upgraded Wi-Fi connectivity

and better controls okay.

400

00:19:43,815 --> 00:19:45,984

So my question is well okay

that's all very nice.

401

00:19:45,984 --> 00:19:48,120

But what is it. Right.

402

00:19:48,120 --> 00:19:50,556

And this is a device

403

00:19:50,556 --> 00:19:54,092

that is a immersion circulator okay.

404

00:19:54,092 --> 00:19:57,963

And that's where the so aside

on comes from designed for immersion

405

00:19:58,130 --> 00:20:01,133

circulator immersion circulator.

406

00:20:01,800 --> 00:20:03,936

So you attach it to a pot of water.

407

00:20:03,936 --> 00:20:06,572

It heats and the host water

to a precise temperature.

408

00:20:06,572 --> 00:20:08,607

And then you can immerse

vacuum sealed foods.

409

00:20:08,607 --> 00:20:10,008

You get consistent

410

00:20:10,008 --> 00:20:13,445

restaurant level results,

at least according to the manufacturer.

411

00:20:13,812 --> 00:20:16,315

Yes. SUV.

412

00:20:16,315 --> 00:20:17,216

SUV. Okay. Yeah.

413

00:20:17,216 --> 00:20:19,651

Like I said,

I was. I should say it's allergies.

414

00:20:20,652 --> 00:20:22,721

I was wondering about that.

415

00:20:22,721 --> 00:20:24,690

Yeah.

416

00:20:24,690 --> 00:20:27,559

But it's it's interesting

because all this stuff is Wi-Fi connected,

417

00:20:27,559 --> 00:20:30,829

you know, smart devices

and looking at some of the other things,

418

00:20:30,829 --> 00:20:34,633

there's one that is about $90

and it's a meat thermometer body.

419

00:20:34,633 --> 00:20:38,737

It is wireless

and it has some kind of AI in it.

420

00:20:38,737 --> 00:20:40,372

So it can sense

421

00:20:40,372 --> 00:20:44,042

what you're doing with your holiday meal,

whether you're roasting or whatever.

422

00:20:44,042 --> 00:20:47,446

The case may be,

something that they say is very giftable.

423

00:20:47,446 --> 00:20:50,782

And I guess you get advised

when you need to

424

00:20:50,782 --> 00:20:54,586

when your item is cooking or has finished

cooking or reach a certain threshold.

425

00:20:54,953 --> 00:20:57,389

I'm still dealing with the fact

that my refrigerator texts me

426

00:20:57,389 --> 00:20:58,890

when the water filter needs to be changed.

427

00:20:58,890 --> 00:21:00,993

So, you know, I. I find that annoying.

428

00:21:03,762 --> 00:21:05,631

I think I'm just happy with my Breville.

429

00:21:05,631 --> 00:21:07,432

It does the air fryer thing.

430

00:21:07,432 --> 00:21:09,101

It reheats food.

431

00:21:09,101 --> 00:21:10,836

It's a toaster.

432

00:21:10,836 --> 00:21:12,704

It's a really awesome thing.

433

00:21:12,704 --> 00:21:16,208

I'm speaking of which, the next three

items on the list are air fryers.

434

00:21:16,742 --> 00:21:20,746

So this is saying, well, so you know,

you're right on the head there.

435

00:21:20,746 --> 00:21:23,649

I and I have to say, I have a ninja air

fryer that's a few years old now.

436

00:21:23,649 --> 00:21:25,250

And I do use it.

437

00:21:25,250 --> 00:21:27,085

It's just easier to deal with.

438

00:21:27,085 --> 00:21:28,020

And, you know,

439

00:21:28,020 --> 00:21:31,223

I actually can handle that a little better

than something as alien as an oven.

440

00:21:31,623 --> 00:21:34,626

So, you know, I kind of.

441

00:21:34,660 --> 00:21:35,394

And it goes from there.

442

00:21:35,394 --> 00:21:36,962

But these are popular items.

443

00:21:36,962 --> 00:21:37,229

And, like

444

00:21:37,229 --> 00:21:40,832

I say, the next three, the, Breville,

if I'm saying that right, has a smile

445

00:21:41,099 --> 00:21:41,700

on their face.

446

00:21:41,700 --> 00:21:44,369

That's how I said a problem. You're right.

447

00:21:44,369 --> 00:21:49,141

And, high tech meets everyday

cooking again, a smart device, being able

448

00:21:49,141 --> 00:21:53,745

to monitor things and, another one

that's a little more budget friendly is.

449

00:21:53,945 --> 00:21:55,113

Okay, I'm really not.

450

00:21:55,113 --> 00:21:59,251

I'm doing well with the namesake

or Mania French or Airfryer Bawumia.

451

00:21:59,251 --> 00:22:02,621

Yo, you are am I apologize,

I know I'm saying that right.

452

00:22:03,155 --> 00:22:05,724

But again, it's another air fryer

that cost a little bit less

453

00:22:05,724 --> 00:22:07,292

and has a lot of these features.

454

00:22:07,292 --> 00:22:10,495

And then the third one is another one

by the same company

455

00:22:10,996 --> 00:22:12,364

that is a little bit more expensive.

456

00:22:12,364 --> 00:22:15,267

It features a window

where you can see the cooking progress.

457

00:22:15,267 --> 00:22:17,102

My ninjas that you are

not sure that's a new feature,

458

00:22:17,102 --> 00:22:20,105

but it's as they say that they blend

utility and cool design.

459

00:22:20,872 --> 00:22:24,810

So these are some of those items that you

probably would actually need to go to,

460

00:22:24,843 --> 00:22:27,479

you know, be real old fashioned

and go to a brick and mortar store

461

00:22:27,479 --> 00:22:27,979

to check out

462

00:22:27,979 --> 00:22:31,450

and see what the differences are, and only

get so much from the pictures online.

463

00:22:31,850 --> 00:22:34,953

But air fryers are a big deal

this year, and I can, like I say, okay.

464

00:22:35,053 --> 00:22:38,523

Joking aside, the fact that I can't cook,

I do understand that.

465

00:22:38,523 --> 00:22:39,191

What was that? Gretchen?

466

00:22:39,191 --> 00:22:41,093

I, I know the Breville works

467

00:22:41,093 --> 00:22:44,996

because we had, a previous one

that was just a toaster oven.

468

00:22:45,564 --> 00:22:48,166

And when we got the Breville toaster

469

00:22:48,166 --> 00:22:51,536

oven, air fryer,

we knew it was going to work.

470

00:22:51,536 --> 00:22:54,506

Well, yeah. And it, you know, it's

it was worth.

471

00:22:54,506 --> 00:22:55,540

It's an impressive.

472

00:22:55,540 --> 00:22:57,576

Yeah. Yeah, it does cost a little more,

473

00:22:57,576 --> 00:22:59,544

but in these cases

you do get what you pay for.

474

00:22:59,544 --> 00:23:02,814

I think, you know, you know,

and if you actually want

475

00:23:02,814 --> 00:23:03,782

to go to the other side of that, fine.

476

00:23:03,782 --> 00:23:05,851

If you're stocking stuffers,

that type of thing.

477

00:23:05,851 --> 00:23:08,019

Williams-Sonoma has a holiday spatula set.

478

00:23:08,987 --> 00:23:10,689

It's holiday themed, you know,

479

00:23:10,689 --> 00:23:13,692

spatulas, whatever it does with that,

I don't know how much to say for it.

480

00:23:13,692 --> 00:23:16,695

This isn't QVC where I can talk

for an hour on something like that,

481

00:23:17,095 --> 00:23:19,231

but it would be kind of cool for somebody

that's cooking.

482

00:23:19,231 --> 00:23:19,931

And the other one

483

00:23:19,931 --> 00:23:23,668

that kind of falls along these

lines is a product made by Ice Diver.

484

00:23:24,069 --> 00:23:27,072

It's a 33 ball ice. Mold set.

485

00:23:27,072 --> 00:23:29,975

And you can make custom

ice cubes or ice balls

486

00:23:29,975 --> 00:23:32,978

made out of different ingredients

for drinks and whatnot.

487

00:23:33,178 --> 00:23:36,515

And unlike the ghosts that we tried to use

for Halloween,

488

00:23:36,515 --> 00:23:38,250

I was able to make them work.

489

00:23:38,250 --> 00:23:40,218

I was able to make them work. Yeah. Okay.

490

00:23:40,218 --> 00:23:42,821

Well, again, it's me in the kitchen,

so, you know. Yeah.

491

00:23:42,821 --> 00:23:44,656

There we are. Heaven help us.

492

00:23:44,656 --> 00:23:44,990

All right.

493

00:23:44,990 --> 00:23:47,959

Our next segment, we are going to be

talking about our season of giving.

494

00:23:47,959 --> 00:23:50,228

This is user friendly.

People know we'll be back after the break.

495

00:23:51,663 --> 00:23:55,033

Snow's coming down this time.

496

00:23:55,033 --> 00:23:57,702

I'm watching home.

497

00:23:57,702 --> 00:24:01,406

You guys, I love people around.

498

00:24:01,606 --> 00:24:04,609

And maybe any time

499

00:24:05,444 --> 00:24:08,980

my the church fell down.

500

00:24:09,314 --> 00:24:12,117

This is user friendly. 2.0 welcome back.

501

00:24:12,117 --> 00:24:14,853

As we enter this year's season of giving,

502

00:24:14,853 --> 00:24:17,022

we want to talk about an amazing charity

503

00:24:17,022 --> 00:24:20,025

that user Friendly is proud to be able

to support.

504

00:24:20,525 --> 00:24:23,495

William Temple House in Portland

is working to make sure every neighbor

505

00:24:23,495 --> 00:24:25,397

feels the warmth of the season,

506

00:24:25,397 --> 00:24:28,600

from their food pantry and warm clothing

program to counseling and essential

507

00:24:28,600 --> 00:24:32,070

support services, they help families

facing hardship and instability

508

00:24:32,637 --> 00:24:33,138

this holiday.

509

00:24:33,138 --> 00:24:34,005

They're bringing comfort,

510

00:24:34,005 --> 00:24:35,841

dignity and a little extra cheer

511

00:24:35,841 --> 00:24:39,711

to those who needed it most and have been

doing this for many, many years.

512

00:24:40,312 --> 00:24:42,414

For details on them,

check out User Friendly Dot show.

513

00:24:42,414 --> 00:24:44,683

We're going to have a link

at the top of our page,

514

00:24:44,683 --> 00:24:47,686

and right now I'd like to welcome

their Executive Director,

515

00:24:47,752 --> 00:24:50,989

who's going to tell us a deep dive

into their program for this year.

516

00:24:52,023 --> 00:24:52,491

Joining us

517

00:24:52,491 --> 00:24:55,494

now, Graham, executive director of William

Temple House.

518

00:24:55,560 --> 00:24:57,295

Welcome to user Friendly.

519

00:24:57,295 --> 00:24:57,963

Hey, Bill.

520

00:24:57,963 --> 00:24:58,964

Thank you. Gretchen.

521

00:24:58,964 --> 00:25:01,433

Thank you.

Thank you for having me here. Yeah.

522

00:25:01,433 --> 00:25:03,735

Thank you for joining us for this year's

season of Giving.

523

00:25:03,735 --> 00:25:06,204

Your organization

is absolutely incredible.

524

00:25:06,204 --> 00:25:09,241

And before we started recording,

we were talking that, you know,

525

00:25:09,241 --> 00:25:11,343

I've worked with some of your people

for a long time now,

526

00:25:11,343 --> 00:25:12,811

but it's the first year

that we're going to be able to have

527

00:25:12,811 --> 00:25:17,716

the pleasure of directly supporting

such a just needed pause right now.

528

00:25:18,250 --> 00:25:20,418

And what I'm going to do

is just kind of throw this over to you.

529

00:25:20,418 --> 00:25:22,254

If you can give us

some of your background,

530

00:25:22,254 --> 00:25:25,323

what you're doing,

just the general for one one.

531

00:25:25,590 --> 00:25:27,792

Sure, sure. So,

532

00:25:28,860 --> 00:25:32,163

we were formed, 60 years ago

533

00:25:32,197 --> 00:25:36,101

this year to provide,

free mental health counseling.

534

00:25:36,101 --> 00:25:40,038

Originally to this neighborhood

where we're located in northwest Portland.

535

00:25:41,439 --> 00:25:43,441

Since that time, we've

536

00:25:43,441 --> 00:25:46,778

stuck to our mission of of free

and low cost mental health counseling.

537

00:25:46,778 --> 00:25:48,446

Although now we serve

538

00:25:48,446 --> 00:25:52,150

Portland and the greater

Portland, Vancouver, Washington area.

539

00:25:52,651 --> 00:25:57,389

Along the way,

we added a food pantry because we realized

540

00:25:57,856 --> 00:26:02,661

we heard from our mental health clients

that, that was another big obstacle.

541

00:26:02,661 --> 00:26:05,664

And, really being, well,

542

00:26:05,897 --> 00:26:08,366

for a lot of them

was also food on the table.

543

00:26:08,366 --> 00:26:14,072

So now for the past at least 20 years,

we do, free and low

544

00:26:14,072 --> 00:26:17,142

cost mental health counseling and a free

a free

545

00:26:17,142 --> 00:26:20,145

shopping style food pantry.

546

00:26:20,378 --> 00:26:21,913

How does that work?

547

00:26:21,913 --> 00:26:24,816

This do do people that are in need

just kind of show up

548

00:26:24,816 --> 00:26:26,318

and they make appointments?

549

00:26:26,318 --> 00:26:28,887

Tell us a little bit about how,

you know, what somebody would see.

550

00:26:28,887 --> 00:26:29,454

Sure.

551

00:26:29,454 --> 00:26:33,024

The most visible part is the food pantry.

552

00:26:33,124 --> 00:26:35,961

It's open three days

a week. Tuesday, Wednesday, Thursday.

553

00:26:35,961 --> 00:26:38,763

No appointment is needed.

554

00:26:38,763 --> 00:26:41,666

It's we open our gates

and we keep working.

555

00:26:41,666 --> 00:26:45,170

And so either, you know, we run out of

food or there's no, there's no line.

556

00:26:45,370 --> 00:26:49,107

And when I started

557

00:26:49,107 --> 00:26:53,445

and I started in this role about two

and a half years ago when I started, 75

558

00:26:53,445 --> 00:26:57,849

people coming to the pantry in a day,

what was was it close to a record?

559

00:26:58,917 --> 00:27:01,486

You know, fast forward to 2025,

560

00:27:01,486 --> 00:27:04,489

the first Tuesday of November last week,

561

00:27:05,056 --> 00:27:08,059

we served 167 people.

562

00:27:08,560 --> 00:27:09,794

Wow, wow, wow.

563

00:27:09,794 --> 00:27:14,599

And that's closer to normal, 145

now, it's not a record.

564

00:27:14,599 --> 00:27:17,602

It's just a normal day at the food pantry.

565

00:27:17,669 --> 00:27:19,137

Wow.

566

00:27:19,137 --> 00:27:21,940

The mental health support

and counseling is a little bit different.

567

00:27:21,940 --> 00:27:26,378

People request our services often online

or by telephone.

568

00:27:27,412 --> 00:27:30,015

And then

and then those are by appointment.

569

00:27:30,015 --> 00:27:34,319

And, folks usually see a therapist

about 50 minutes

570

00:27:34,519 --> 00:27:38,323

for a 50 minute session, either

once a week or once every two weeks.

571

00:27:38,923 --> 00:27:42,227

So that part's a very busy part

of what we do, too.

572

00:27:42,227 --> 00:27:45,230

But it's not as,

it's not the first thing you see.

573

00:27:45,930 --> 00:27:47,866

It's a very one on one.

574

00:27:47,866 --> 00:27:48,133

Right.

575

00:27:48,133 --> 00:27:51,903

Well, yeah, especially for I could see

where the food would be more front facing.

576

00:27:51,903 --> 00:27:56,041

And, especially this year,

because food insecurity is a problem.

577

00:27:56,041 --> 00:27:57,842

But this year it's really been a problem.

578

00:27:57,842 --> 00:28:02,814

And, I can imagine that that's somewhat

taxing to any food bank, including yours.

579

00:28:03,214 --> 00:28:05,583

The changes that we've been dealing with.

580

00:28:05,583 --> 00:28:06,151

Yeah.

581

00:28:06,151 --> 00:28:10,288

You know,

so as I said, we've we've been seeing

582

00:28:10,288 --> 00:28:14,059

a steady uptick in demand

for two years or a little more.

583

00:28:15,527 --> 00:28:16,561

Then we started to see a

584

00:28:16,561 --> 00:28:19,998

decline in supply about a year ago.

585

00:28:20,365 --> 00:28:23,368

And it only got worse

with the change in administration.

586

00:28:23,902 --> 00:28:28,540

So the decline in supply was a thing

was happening before the administration,

587

00:28:29,040 --> 00:28:32,377

the new administration,

then the new administration

588

00:28:33,511 --> 00:28:36,748

made some pretty important cuts

to the USDA budget,

589

00:28:36,748 --> 00:28:39,751

and that resulted in less food

coming from farmers

590

00:28:40,085 --> 00:28:44,022

to regional food banks,

where we get a lot of our supply.

591

00:28:44,389 --> 00:28:48,293

So over the past year, we've seen demand

go up and supply go down.

592

00:28:48,760 --> 00:28:51,763

And so that was the situation

593

00:28:52,030 --> 00:28:56,701

before the government shut down and before

and before cuts to snap.

594

00:28:57,068 --> 00:29:01,306

So, of course

there have also been rolling cuts to snap

595

00:29:01,306 --> 00:29:05,944

and efforts to make snap harder, harder

to get and to get people off snap,

596

00:29:06,277 --> 00:29:10,815

which obviously also increases the line

at our food pantry.

597

00:29:11,282 --> 00:29:14,385

But all that kind of came to a head

in the last week of October.

598

00:29:14,786 --> 00:29:17,856

We came together as a team

and talked about what are we going to do

599

00:29:17,856 --> 00:29:20,859

in November

if people don't get their Snap payments?

600

00:29:21,426 --> 00:29:24,129

Everything I have just

described is only going to get worse.

601

00:29:25,864 --> 00:29:27,999

And there

is a lot of trepidation on the team.

602

00:29:27,999 --> 00:29:31,803

I could we do anything else

in the context of steadily

603

00:29:31,803 --> 00:29:34,072

increasing demand and decreasing supply?

604

00:29:34,072 --> 00:29:36,841

Is there something else we could do?

605

00:29:36,841 --> 00:29:40,678

And we decided

that we had to try to do something.

606

00:29:40,678 --> 00:29:45,116

And so we made a pledge

that, we'd find more food

607

00:29:45,116 --> 00:29:49,020

and for the month of November,

no one would go home empty handed.

608

00:29:49,754 --> 00:29:52,357

And that was a scary pledge to make,

609

00:29:52,357 --> 00:29:55,360

because over the last year,

people have been going home empty handed.

610

00:29:55,560 --> 00:29:59,597

I think as as I, as I said a minute ago,

you know, we tend to close the pantry

611

00:29:59,597 --> 00:30:02,767

either when the food runs out or the line

runs out

612

00:30:03,434 --> 00:30:06,905

and there have been

some type of the frequent times this year

613

00:30:06,905 --> 00:30:08,940

where the food's run out

and we've had to say,

614

00:30:08,940 --> 00:30:10,441

we're done,

we're sorry, we're done for the day.

615

00:30:10,441 --> 00:30:13,044

We'll have to come back

at a different time.

616

00:30:13,044 --> 00:30:16,047

So it was scary to say in November,

we're not going to turn anyone away.

617

00:30:16,648 --> 00:30:19,217

So far we've been able to do it.

618

00:30:19,217 --> 00:30:22,554

So far, the community has stepped up,

we found more food.

619

00:30:22,554 --> 00:30:24,689

We've gone out and bought food,

620

00:30:24,689 --> 00:30:27,692

because most of our food is donated,

but we've gone out and bought food.

621

00:30:27,725 --> 00:30:30,728

And so far, this is November 13th.

622

00:30:30,929 --> 00:30:33,331

We haven't,

we haven't had to turn anybody.

623

00:30:35,166 --> 00:30:35,700

Well that's amazing.

624

00:30:35,700 --> 00:30:38,369

I mean, you're pretty much halfway

through the month and holding to that

625

00:30:38,369 --> 00:30:42,040

pledge, which I could see

would be extremely difficult

626

00:30:42,040 --> 00:30:44,809

with everything in such a state of flux,

you know.

627

00:30:44,809 --> 00:30:47,712

So we'll talk about in a little bit

how people find you on the way

628

00:30:47,712 --> 00:30:49,380

to seek help and that type of a thing.

629

00:30:49,380 --> 00:30:52,584

But what I'd like to do is dive

into the funding aspect of a little bit,

630

00:30:52,584 --> 00:30:53,818

because it's certainly

631

00:30:53,818 --> 00:30:56,955

a question that we are going to get

from the audience is, how do we help?

632

00:30:56,955 --> 00:30:58,590

And we have a lot of amazing people

633

00:30:58,590 --> 00:31:00,992

out there trying

not just even this time of year,

634

00:31:00,992 --> 00:31:05,029

but to give back and support

community programs like yours

635

00:31:05,463 --> 00:31:09,601

that really kind of make some people's

lives worth living versus not.

636

00:31:09,601 --> 00:31:12,270

I mean, that really is

what it comes down to.

637

00:31:12,270 --> 00:31:16,207

And there's a couple of ways

I know that, that you raise money.

638

00:31:16,207 --> 00:31:20,545

And what I'd like to do is get you to go

into that, you know, monetary donations.

639

00:31:20,545 --> 00:31:23,014

And, I understand

you guys have a thrift store as well.

640

00:31:23,014 --> 00:31:25,350

We do? Yeah. We do.

641

00:31:25,350 --> 00:31:25,650

Yeah.

642

00:31:25,650 --> 00:31:28,953

And so,

you know, money's always the best thing.

643

00:31:30,889 --> 00:31:32,490

Because when we have

644

00:31:32,490 --> 00:31:36,327

money, for two reasons,

you know, and one is easy to understand.

645

00:31:36,327 --> 00:31:40,064

When we have money, when we have a budget,

we can buy whatever the thing is

646

00:31:40,064 --> 00:31:42,100

that we're most missing in the moment.

647

00:31:42,100 --> 00:31:42,333

Right?

648

00:31:42,333 --> 00:31:47,672

So, the other thing is that we can buy

we're in a coalition

649

00:31:47,672 --> 00:31:53,011

with nine other, food hunger

focused organizations in Portland.

650

00:31:53,378 --> 00:31:57,148

It's called the Cafe Coalition Cafe

Advancing Food Equity.

651

00:31:57,649 --> 00:32:00,985

And we band together

and purchase food wholesale.

652

00:32:01,653 --> 00:32:04,422

So if people give us money,

653

00:32:04,422 --> 00:32:06,958

we can buy more jars of peanut butter

654

00:32:06,958 --> 00:32:11,195

with the same money than if they went

to the grocery store and bought a jar.

655

00:32:11,562 --> 00:32:14,565

That said, you know,

I know people like to do that.

656

00:32:14,565 --> 00:32:16,034

I know people like the concrete.

657

00:32:16,034 --> 00:32:20,705

There are a lot of places

churches, schools, businesses,

658

00:32:21,139 --> 00:32:23,975

especially small businesses

in this neighborhood that have a barrel,

659

00:32:23,975 --> 00:32:25,209

you know, in their lobby.

660

00:32:25,209 --> 00:32:27,445

And they take food donations

for us as well.

661

00:32:27,445 --> 00:32:30,648

And that we appreciate all of that

as well.

662

00:32:31,015 --> 00:32:35,520

You know, whenever we can, we tend to say

like give and get, like if you want to

663

00:32:35,520 --> 00:32:38,890

give us a jar of peanut butter

and then give us 25 bucks

664

00:32:38,890 --> 00:32:43,194

so we can buy ten more jars like that,

that would be that'd be perfect.

665

00:32:44,562 --> 00:32:45,596

We also do

666

00:32:45,596 --> 00:32:48,633

fund a part of our operation

through our thrift store.

667

00:32:48,633 --> 00:32:52,403

So we, we run,

we own and run an award winning

668

00:32:52,403 --> 00:32:56,174

thrift store,

on Northwest Gleason in Portland.

669

00:32:56,674 --> 00:33:01,412

And, that generates,

670

00:33:01,412 --> 00:33:06,250

around 10% of our budget,

which, maybe doesn't sound like much,

671

00:33:06,250 --> 00:33:09,354

but it's a great 10% that,

we can count on that.

672

00:33:09,354 --> 00:33:12,523

We raise ourselves that, you know,

we don't have to go out

673

00:33:12,523 --> 00:33:17,028

and write a proposal for

or or run a campaign and hope we get,

674

00:33:17,695 --> 00:33:22,500

and we're growing the thrift store

we need in these crazy, uncertain times.

675

00:33:23,034 --> 00:33:26,371

You know, the more revenue

that we can earn ourselves

676

00:33:26,371 --> 00:33:29,374

so that you don't have to depend on it

from from donors.

677

00:33:29,407 --> 00:33:30,775

It's it would be great.

678

00:33:30,775 --> 00:33:36,114

So we're we're also working to, to, to

grow that thrift store business as well.

679

00:33:38,483 --> 00:33:38,783

Okay.

680

00:33:38,783 --> 00:33:40,952

I'm going to just ask the question on this

because I've heard this before.

681

00:33:40,952 --> 00:33:42,253

Award winning.

682

00:33:42,253 --> 00:33:43,254

Tell us what that means.

683

00:33:43,254 --> 00:33:47,291

There's a couple of different.

684

00:33:47,492 --> 00:33:49,293

Well, actually,

there is a lot at this point.

685

00:33:49,293 --> 00:33:53,765

A lot of different, you know,

top ten lists and that kind of stuff.

686

00:33:53,765 --> 00:33:58,036

One of the most recent ones was

we were in The Oregonian, as,

687

00:33:58,036 --> 00:34:03,074

as one of Portland's ten best nonprofit,

thrift stores.

688

00:34:03,074 --> 00:34:05,109

So there's a concrete answer.

689

00:34:05,109 --> 00:34:08,046

There's a bunch of

there's a bunch of top ten lists.

690

00:34:08,046 --> 00:34:11,049

We keep appearing.

691

00:34:12,050 --> 00:34:14,152

I know that the reason I bring that up

is because I've seen it,

692

00:34:14,152 --> 00:34:15,887

like you say,

in a number of different places.

693

00:34:15,887 --> 00:34:18,990

And and I throw that out there

because a lot of times you'll see

694

00:34:18,990 --> 00:34:20,958

award winning and,

you know, whatever that means.

695

00:34:20,958 --> 00:34:22,693

But you guys really are award winning.

696

00:34:22,693 --> 00:34:25,496

And I think it's important

to point that out. Yeah.

697

00:34:25,496 --> 00:34:28,132

That not just gold remit to 1903.

698

00:34:28,132 --> 00:34:29,700

Like, you know, every beer has that.

699

00:34:32,503 --> 00:34:33,838

And there you are.

700

00:34:33,838 --> 00:34:36,374

You know coming from Nevada,

every buffet was award winning too.

701

00:34:36,374 --> 00:34:40,011

So, you know, you got I,

I got to go through all of that. So.

702

00:34:40,278 --> 00:34:44,048

All right, how does someone donate like

go ahead and give us tell us a little bit

703

00:34:44,048 --> 00:34:46,050

about the specific campaign

you're doing this fall.

704

00:34:46,050 --> 00:34:49,554

And how somebody would

get to your website, donate monetarily.

705

00:34:50,221 --> 00:34:52,390

What is the exact process for that?

706

00:34:52,390 --> 00:34:55,560

You know, the easiest thing like,

I know you're going to you're

707

00:34:55,560 --> 00:34:57,795

going to help us out by by posting a link.

708

00:34:57,795 --> 00:35:00,798

But, you know, people can just

709

00:35:01,032 --> 00:35:05,303

look up William Temple House online

and our campaign page is on our website.

710

00:35:05,736 --> 00:35:07,672

That's probably the easiest.

711

00:35:07,672 --> 00:35:10,975

And then it's,

you know, it's just click and give.

712

00:35:13,711 --> 00:35:13,878

Yeah.

713

00:35:13,878 --> 00:35:17,281

And there's a lot of options,

I know for one time donation or ongoing

714

00:35:17,281 --> 00:35:20,852

and and then your organization,

of course, is a 501 C3.

715

00:35:20,852 --> 00:35:23,521

So there's all the relevant

potential tax deductions

716

00:35:23,521 --> 00:35:24,922

and things that come along with that too.

717

00:35:24,922 --> 00:35:26,691

I would assume there are. Yeah.

718

00:35:26,691 --> 00:35:28,860

And thank you for mentioning

monthly giving.

719

00:35:28,860 --> 00:35:30,661

That is that's a great choice.

720

00:35:30,661 --> 00:35:36,300

If somebody is thinking about,

giving us 100 bucks or

721

00:35:36,400 --> 00:35:39,670

if they would be willing to give us ten

bucks a month, that would be even better.

722

00:35:41,072 --> 00:35:41,439

Yeah.

723

00:35:41,439 --> 00:35:43,674

And and you can do all this

on an automatic setup.

724

00:35:43,674 --> 00:35:45,109

So it's not even like

you have to think about it.

725

00:35:45,109 --> 00:35:47,912

And I think that is one of the,

one of the best things to do.

726

00:35:47,912 --> 00:35:50,882

Because, you know,

we all get busy and you might forget

727

00:35:50,882 --> 00:35:52,383

or you might not want to deal

with the accounting.

728

00:35:52,383 --> 00:35:53,851

So you can just set it up

and it's good to go.

729

00:35:53,851 --> 00:35:56,020

And at the end of the year,

you know what, you donate it.

730

00:35:56,020 --> 00:35:58,422

So I like I like it when it's easy.

731

00:35:59,524 --> 00:36:02,026

We try to we we try to make it easy.

732

00:36:02,026 --> 00:36:05,296

I mean, people are trying to help us

and we don't want it to be hard for them.

733

00:36:07,532 --> 00:36:08,699

And that totally makes sense.

734

00:36:08,699 --> 00:36:10,735

You have outside

of what we've talked about,

735

00:36:10,735 --> 00:36:14,138

are there any other specific needs that

that your organization has this fall?

736

00:36:14,872 --> 00:36:20,511

Well, if anybody is listening

and has a great source of free

737

00:36:20,511 --> 00:36:24,782

or wholesale, eggs or meat

738

00:36:25,149 --> 00:36:29,187

or her, shelf stable milk,

that would be great.

739

00:36:29,187 --> 00:36:32,456

Those are things that we're finding

sometimes even when

740

00:36:32,456 --> 00:36:35,459

we're trying to buy them,

we can't find enough,

741

00:36:35,526 --> 00:36:37,929

available wholesale.

742

00:36:37,929 --> 00:36:39,063

That's probably not a surprise.

743

00:36:39,063 --> 00:36:41,032

I think we've probably all

had the experience

744

00:36:41,032 --> 00:36:44,001

now of going to the grocery store and

745

00:36:44,001 --> 00:36:46,604

for some reason, one week

there aren't any.

746

00:36:46,604 --> 00:36:48,973

There's no milk or there's no, you know.

747

00:36:48,973 --> 00:36:49,640

Yeah. Oh, yeah.

748

00:36:49,640 --> 00:36:50,441

No, it's. Yeah.

749

00:36:50,441 --> 00:36:51,576

Since Covid it's been like that.

750

00:36:51,576 --> 00:36:54,645

I mean the excuse was Covid, but now

it's like it's just still the same thing.

751

00:36:54,645 --> 00:36:57,081

And, and then it seems like

with inflation and stuff,

752

00:36:57,081 --> 00:36:59,984

when you do find eggs

you need an armored car to take them home.

753

00:36:59,984 --> 00:37:00,952

Yeah.

754

00:37:00,952 --> 00:37:02,420

That's why I listed those things.

755

00:37:02,420 --> 00:37:06,090

Those are, those are your things

that people come to the pantry

756

00:37:06,090 --> 00:37:10,995

really seeking, and are the hardest

for us to keep in stock.

757

00:37:10,995 --> 00:37:15,333

You know, you know,

there's a lot of gentleman farmers around.

758

00:37:15,333 --> 00:37:18,703

I say, gentlemen, there could be women,

759

00:37:18,703 --> 00:37:22,807

that have chickens in their backyard,

and sometimes they have extras.

760

00:37:22,807 --> 00:37:27,311

So hopefully, if we have any listeners

who are these kind of people,

761

00:37:27,311 --> 00:37:31,482

maybe they will think of you

and bring their spare eggs over to you.

762

00:37:32,550 --> 00:37:33,317

It would be great.

763

00:37:33,317 --> 00:37:34,652

Yeah. Those are those things.

764

00:37:34,652 --> 00:37:38,322

Or at least those are the things

that we struggle to keep on the shelf.

765

00:37:39,023 --> 00:37:42,026

And then I know people are really.

766

00:37:43,394 --> 00:37:44,662

Well, yeah, I mean, basic staples.

767

00:37:44,662 --> 00:37:46,597

And that's really

what all that comes down to is.

768

00:37:46,597 --> 00:37:47,498

That's what that is.

769

00:37:47,498 --> 00:37:49,800

So all right, on the thrift store side,

770

00:37:49,800 --> 00:37:51,535

do you just take anything and everything

or are there

771

00:37:51,535 --> 00:37:55,172

specific donations you're looking for

and when can people donate?

772

00:37:55,773 --> 00:38:00,911

You can donate whenever the store is open,

which is, every day

773

00:38:01,045 --> 00:38:04,782

Monday, Monday through Sunday,

it's closed.

774

00:38:05,249 --> 00:38:08,252

The only time it's closed

is the third Monday of the month.

775

00:38:08,286 --> 00:38:11,555

That's a lot for people to remember,

but it's on our website if you.

776

00:38:12,590 --> 00:38:17,962

But otherwise, we try to take donations

as long as we're open.

777

00:38:18,462 --> 00:38:21,799

And I say try because occasionally,

778

00:38:21,799 --> 00:38:25,369

we get flooded and we have to put aside,

ask things inside.

779

00:38:26,037 --> 00:38:28,306

But again, we try to be easy to help.

780

00:38:28,306 --> 00:38:32,343

So, you know, if we're open 11 to 7,

781

00:38:33,311 --> 00:38:34,378

we are we?

782

00:38:34,378 --> 00:38:37,381

Our intention is to take donations

whenever anyone comes.

783

00:38:37,548 --> 00:38:41,719

We, we take clothing,

furniture, housewares.

784

00:38:42,286 --> 00:38:45,956

The most valuable things for us

785

00:38:45,956 --> 00:38:48,959

are often women's clothing and furniture.

786

00:38:48,993 --> 00:38:52,096

But again, we are,

so we love to get that stuff.

787

00:38:52,496 --> 00:38:56,200

We are trying to make it easy for people.

788

00:38:56,200 --> 00:39:00,438

And so we, we take a broader range

and we resell a broader range,

789

00:39:01,172 --> 00:39:04,175

clothes and housewares and furniture.

790

00:39:05,476 --> 00:39:07,345

And that's great to kind of

have that across the board.

791

00:39:07,345 --> 00:39:10,448

And and I appreciate you saying that

because, you know, we've all run into the

792

00:39:10,681 --> 00:39:12,750

you know, I want to donate something

that's a great item. I don't know.

793

00:39:12,750 --> 00:39:13,884

We don't take that, you know.

794

00:39:13,884 --> 00:39:15,219

So it's good to know

795

00:39:15,219 --> 00:39:16,253

that you're a place that you're

796

00:39:16,253 --> 00:39:18,622

not going to get disrespected

when you bring something.

797

00:39:18,622 --> 00:39:21,225

You try hard,

you know, the things we can't take.

798

00:39:21,225 --> 00:39:23,828

And and we also spend a lot of time

sorting.

799

00:39:23,828 --> 00:39:26,831

But but we,

800

00:39:26,831 --> 00:39:30,301

we know that people,

if they want to donate their stuff,

801

00:39:30,301 --> 00:39:34,372

they don't want to go to three different,

you know, so we try to make it as easy.

802

00:39:37,475 --> 00:39:38,709

Now. Absolutely.

803

00:39:38,709 --> 00:39:38,943

All right.

804

00:39:38,943 --> 00:39:41,412

So over the next

six weeks here, give or take,

805

00:39:41,412 --> 00:39:43,814

hopefully we can hear back from you

on how things are going.

806

00:39:43,814 --> 00:39:48,085

And we're going to be talking about,

what's going on and updating every week.

807

00:39:48,452 --> 00:39:50,688

And to our own listeners,

if you have any questions

808

00:39:50,688 --> 00:39:53,324

for William Temple House

or anything that like to find out,

809

00:39:53,324 --> 00:39:55,893

go ahead and also go to user friendly

dot show.

810

00:39:55,893 --> 00:39:57,027

Send them in there.

811

00:39:57,027 --> 00:39:58,696

And as we were just talking about,

812

00:39:58,696 --> 00:40:01,766

the link to be able to

donate will be at the top of our website

813

00:40:02,166 --> 00:40:05,369

as well as William temple.org,

which is the website

814

00:40:05,369 --> 00:40:08,372

for your charity, the general website,

and correct me if I'm wrong on that.

815

00:40:08,372 --> 00:40:10,441

That's true. That's right.

816

00:40:10,441 --> 00:40:11,242

Absolutely. Right.

817

00:40:11,242 --> 00:40:13,110

Now that sounds absolutely amazing.

818

00:40:13,110 --> 00:40:14,912

Is there anything else

you want to tell us?

819

00:40:14,912 --> 00:40:17,748

You know, I, I,

we spent a lot of time on food

820

00:40:17,748 --> 00:40:20,751

and that's fair

because Oregon has an official,

821

00:40:21,018 --> 00:40:23,921

you know, food emergency

for November and December.

822

00:40:23,921 --> 00:40:29,560

But, we are seeing very similar things

happening on the counseling side as well.

823

00:40:29,560 --> 00:40:33,063

We're seeing a record number of people

coming to us

824

00:40:33,063 --> 00:40:35,433

looking for mental health support.

825

00:40:35,433 --> 00:40:39,370

We are seeing around 200 clients

right now,

826

00:40:39,370 --> 00:40:43,307

and we have another roughly

100 on our waiting list.

827

00:40:45,142 --> 00:40:49,213

So, you

know, our, our our kind of tagline,

828

00:40:49,680 --> 00:40:52,850

you know, is William Temple House food

counseling and connection.

829

00:40:53,284 --> 00:40:56,320

And we're seeing just

830

00:40:56,320 --> 00:41:00,157

a huge demand for, for all of that

right across the board.

831

00:41:00,391 --> 00:41:04,328

Now, now,

I can only imagine in this time, too.

832

00:41:04,328 --> 00:41:07,665

And, you know, as far as that goes now,

833

00:41:08,599 --> 00:41:11,335

can somebody seek counseling from you

that doesn't have insurance?

834

00:41:11,335 --> 00:41:14,538

I mean, you know, because that's

always a question that comes up. Yes.

835

00:41:14,538 --> 00:41:16,774

And that is how a lot of people end up

coming to us.

836

00:41:16,774 --> 00:41:20,511

We we are free and sliding scale.

837

00:41:20,511 --> 00:41:22,646

Our sliding scale starts at a dollar.

838

00:41:22,646 --> 00:41:26,016

There are plenty of, clients that and

839

00:41:26,550 --> 00:41:31,021

and their clients that, that,

that pay farther up that sliding scale.

840

00:41:32,089 --> 00:41:35,125

But a lot of them are here.

841

00:41:35,392 --> 00:41:38,395

A lot of our clients are here

because they don't have insurance.

842

00:41:38,562 --> 00:41:42,066

Surprisingly, at around

a third of our clients do have insurance.

843

00:41:42,433 --> 00:41:45,636

But you might have run into yourself.

844

00:41:45,636 --> 00:41:47,671

But sometimes

just because you have insurance

845

00:41:47,671 --> 00:41:50,674

doesn't mean you can find a provider

who will accept.

846

00:41:50,941 --> 00:41:51,809

Yeah.

847

00:41:51,809 --> 00:41:52,276

Oh, no.

848

00:41:52,276 --> 00:41:55,279

Never had that, at any time.

849

00:41:55,479 --> 00:41:56,580

Our chasm sign, right?

850

00:41:56,580 --> 00:41:56,914

Yeah.

851

00:41:56,914 --> 00:42:00,551

Yeah, I think that was a shock to me

when I started this job, but

852

00:42:00,985 --> 00:42:03,754

that we are not processing insurance

and yet.

853

00:42:03,754 --> 00:42:06,490

And yet around

a third of our clients are insured.

854

00:42:06,490 --> 00:42:10,761

They just can't find a provider, so.

855

00:42:10,861 --> 00:42:11,629

Yeah.

856

00:42:11,629 --> 00:42:12,363

And it's,

857

00:42:12,363 --> 00:42:14,031

you know, it's a little bit scary

going down that road

858

00:42:14,031 --> 00:42:15,699

because it's it's

both sides of the things.

859

00:42:15,699 --> 00:42:18,202

There's a lot more need for help

860

00:42:18,202 --> 00:42:21,939

and there's a lot, you know, taxes,

anybody that offers these things.

861

00:42:21,939 --> 00:42:24,942

But the thing of it is, is a donate

a dollars go far.

862

00:42:25,242 --> 00:42:28,546

You know, even with the inflation,

everything going on.

863

00:42:28,879 --> 00:42:31,882

And if you know how much it is

just to pay for a counseling,

864

00:42:31,882 --> 00:42:34,818

you know, session straight out,

I know just a donation of

865

00:42:34,818 --> 00:42:37,955

$100 is one session that covers,

you know, the whole thing.

866

00:42:37,955 --> 00:42:42,893

And and so we're not talking about huge

big bucks for some, you know, Fifth Avenue

867

00:42:43,327 --> 00:42:47,031

deal that, you know to get in there

and even walk in the lobby is $1,000.

868

00:42:47,031 --> 00:42:49,366

It actually you get a lot when you donate.

869

00:42:49,366 --> 00:42:51,702

You get a lot of bang for that buck.

870

00:42:51,702 --> 00:42:53,737

Absolutely.

I appreciate you saying that as well.

871

00:42:53,737 --> 00:42:54,939

And then, you know, something else

872

00:42:54,939 --> 00:42:58,709

that I did not say was not,

we are also a training center.

873

00:42:58,709 --> 00:43:03,047

And so we currently have about 15

graduate student interns

874

00:43:03,047 --> 00:43:04,715

in the counseling department.

875

00:43:04,715 --> 00:43:09,720

A lot of our therapy is provided

by those interns overseen

876

00:43:09,720 --> 00:43:14,224

by a more senior, fully licensed,

therapist.

877

00:43:14,758 --> 00:43:19,296

We're really trying to attack the mental

health part of the challenge in Portland.

878

00:43:19,463 --> 00:43:23,567

Both that and so we are treating people's

immediate needs right now.

879

00:43:24,001 --> 00:43:27,605

And we're also helping

educate the next generation

880

00:43:27,605 --> 00:43:31,475

of kind of community focused,

community based mental health workers.

881

00:43:33,043 --> 00:43:33,344

Because,

882

00:43:33,344 --> 00:43:36,380

you know, Oregon ranks

near the bottom of the list.

883

00:43:36,380 --> 00:43:39,116

We are ending on which list?

884

00:43:39,116 --> 00:43:42,353

Either either dead last or 48th

885

00:43:42,353 --> 00:43:45,356

in the country

for access to mental health services.

886

00:43:45,956 --> 00:43:50,694

And so, we're working as fast as we can

to provide mental health services,

887

00:43:51,061 --> 00:43:55,332

but also to help build out

that pool of educated providers.

888

00:43:55,733 --> 00:43:56,967

That Portland needs.

889

00:43:56,967 --> 00:44:01,005

So in you're talking about more of a long

term set up there in it is so important

890

00:44:01,005 --> 00:44:04,808

because if you don't do that well, right,

you have someone today, but people retire

891

00:44:04,808 --> 00:44:06,810

and people move

and different things happen.

892

00:44:06,810 --> 00:44:09,513

And all of a sudden

you don't have the experts anymore.

893

00:44:09,513 --> 00:44:11,448

Yeah, exactly, exactly.

894

00:44:11,448 --> 00:44:15,152

And we we know we can't do it alone.

895

00:44:15,152 --> 00:44:18,155

But that is kind of the shorthand

for us, for our mission

896

00:44:18,288 --> 00:44:21,258

is we want to get Portland

off the bottom of that list.

897

00:44:21,258 --> 00:44:22,826

We you know, I want to be 50.

898

00:44:22,826 --> 00:44:25,295

You know, Portlanders love Portland,

899

00:44:25,295 --> 00:44:29,633

you know, and we should be really upset

that we're at the bottom of that list.

900

00:44:30,167 --> 00:44:32,803

And so we're we're

trying to get up higher,

901

00:44:34,471 --> 00:44:35,372

and that's great.

902

00:44:35,372 --> 00:44:38,409

Well, check out William temple.org

or go to our show website.

903

00:44:38,409 --> 00:44:40,277

User friendly dot show for the links.

904

00:44:40,277 --> 00:44:41,612

All of the information will be there.

905

00:44:41,612 --> 00:44:44,014

Feel free to ask your questions.

906

00:44:44,014 --> 00:44:47,418

And in this season of giving, I know

things are a little tighter this year,

907

00:44:47,685 --> 00:44:49,753

but your help really does go a long way.

908

00:44:49,753 --> 00:44:51,388

Graham, thank you for joining us today.

909

00:44:51,388 --> 00:44:53,924

Gretchen. Bill, thank you both very much.

910

00:44:53,924 --> 00:44:56,894

So there's always two sides to every coin,

it seems.

911

00:44:56,894 --> 00:45:00,564

And while there are a lot of amazing,

real, genuine charities out there

912

00:45:00,564 --> 00:45:02,166

like William Temple House,

913

00:45:02,166 --> 00:45:06,003

it is important to vet

anybody that you would support,

914

00:45:06,003 --> 00:45:08,472

especially if it's somebody that

you're not particularly familiar with.

915

00:45:08,472 --> 00:45:11,909

Now, William Temple House is a 60 year

plus background in Portland

916

00:45:11,909 --> 00:45:14,511

and has been doing their job

effectively for a long time.

917

00:45:14,511 --> 00:45:19,550

It's easy to know that they're real,

but like anything else, this time of year

918

00:45:19,550 --> 00:45:23,754

we get busy and the scammers know that

and they try to separate you

919

00:45:23,754 --> 00:45:27,357

from some of your money, making

you think that is going to a good cause.

920

00:45:28,092 --> 00:45:31,562

There are sites like Charity finder

and you can also, in the United States,

921

00:45:31,562 --> 00:45:34,598

look up on the IRS website

if a charity is registered.

922

00:45:34,865 --> 00:45:37,868

Same thing exists in the UK and in Canada.

923

00:45:37,868 --> 00:45:39,770

So these are some ways to go

about doing it.

924

00:45:39,770 --> 00:45:43,507

Now I would be looking at a charity

and the million other things

925

00:45:43,507 --> 00:45:45,909

I have to do this time of year

and probably wouldn't go out and do that.

926

00:45:45,909 --> 00:45:49,847

So while that might be the smartest way

to do it, let's talk reality.

927

00:45:50,881 --> 00:45:54,084

Go online and check the references

just like you would for a product

928

00:45:54,084 --> 00:45:56,553

you're going to buy or a business

that you're going to support.

929

00:45:56,553 --> 00:45:59,523

And from that, you're going to be able

to get a lot of information.

930

00:45:59,523 --> 00:46:02,493

Is this group real? Is this group genuine?

931

00:46:02,593 --> 00:46:03,127

Look out.

932

00:46:03,127 --> 00:46:05,829

If you want to dig in a little bit more,

how much of

933

00:46:05,829 --> 00:46:09,366

if they are a registered charity,

how much of the contribution goes

934

00:46:09,366 --> 00:46:13,837

to things like administrative costs and

what goes towards the actual goal of it?

935

00:46:13,837 --> 00:46:17,975

Is the charity effective or are they 95%,

you know, to pay somebody's

936

00:46:17,975 --> 00:46:19,409

salary or something like that?

937

00:46:19,409 --> 00:46:21,945

These are all things

that are important to look at,

938

00:46:21,945 --> 00:46:25,783

and if something feels like

it has a red flag, listen to your gut.

939

00:46:26,049 --> 00:46:27,818

And in that case,

if you still want to donate,

940

00:46:27,818 --> 00:46:30,521

then do take the time to do

the further research.

941

00:46:30,521 --> 00:46:34,024

We're seeing a lot of things out there

where it's looking very good.

942

00:46:34,024 --> 00:46:35,959

We talked about AI on the show

all the time,

943

00:46:35,959 --> 00:46:39,563

and something that all of us

have our own opinion on, but with that,

944

00:46:40,097 --> 00:46:43,233

it's allowing the scammers

to look a lot better than they used to,

945

00:46:43,901 --> 00:46:48,438

and it makes it a lot harder

to be able to really know.

946

00:46:48,472 --> 00:46:51,041

You know, it used to be a year ago,

if an email came in, it was a scam.

947

00:46:51,041 --> 00:46:52,943

When you really looked at it,

there would be things that were off

948

00:46:52,943 --> 00:46:55,946

and you could kind of tell

not so much the case anymore.

949

00:46:56,180 --> 00:46:59,750

So if you're going to give money,

if you're going to hire a company,

950

00:46:59,750 --> 00:47:03,420

if you're going to buy something

and it's out of an email that just came

951

00:47:03,420 --> 00:47:06,623

in that solicited or a phone call or

something like that, first of all, don't.

952

00:47:07,324 --> 00:47:07,991

And second of all,

953

00:47:07,991 --> 00:47:08,759

I really do

954

00:47:08,759 --> 00:47:10,093

want to check it out

because there are a lot

955

00:47:10,093 --> 00:47:11,895

of good small businesses out there

online still.

956

00:47:11,895 --> 00:47:14,264

So it's not only go to the big guys,

957

00:47:14,264 --> 00:47:17,835

but go online, find the website

that actually belongs to the company,

958

00:47:17,835 --> 00:47:21,305

service, charity, whatever it is

that you're wanting to look at, support

959

00:47:21,939 --> 00:47:25,776

and check into it using the information

on their actual website.

960

00:47:25,776 --> 00:47:29,012

Don't use anything that came in the email,

that type of a thing.

961

00:47:29,012 --> 00:47:33,016

It's the same rule of thumb that if you

get a name that you know, your Chase visa

962

00:47:33,016 --> 00:47:36,687

card has been charged in $10 million,

and if you don't want to call this number,

963

00:47:37,020 --> 00:47:39,423

there's

probably something wrong with that email.

964

00:47:39,423 --> 00:47:42,192

But if you do want to check it out,

don't call a number in that email.

965

00:47:42,192 --> 00:47:43,227

Go to your Chase credit card.

966

00:47:43,227 --> 00:47:45,662

Look at the number on the back

and use that to contact them.

967

00:47:45,662 --> 00:47:48,966

Same rule of thumb holds

for pretty much any of these sites.

968

00:47:49,366 --> 00:47:52,202

And that being said, there's

a lot of genuine charities out there

969

00:47:52,202 --> 00:47:53,470

that really can use support.

970

00:47:53,470 --> 00:47:57,975

This year that are very good

and very genuine and very worthwhile

971

00:47:58,842 --> 00:48:02,379

to get and help people

that really are in need of help.

972

00:48:03,046 --> 00:48:04,114

Just don't like your dollars.

973

00:48:04,114 --> 00:48:05,716

Go to the wrong guy.

974

00:48:05,716 --> 00:48:06,550

Until next week.

975

00:48:06,550 --> 00:48:09,653

This is user friendly

2.0 keeping you safe on the cutting edge.

976

00:48:10,921 --> 00:48:12,122

Hey everybody, this is

977

00:48:12,122 --> 00:48:15,792

Bill Snodgrass Joe and user friendly

and supporting the people of the Ukraine.

978

00:48:15,859 --> 00:48:18,862

President Zelensky's United 24 campaign.

979

00:48:19,696 --> 00:48:21,398

Help is needed with health care,

980

00:48:21,398 --> 00:48:24,401

de-mining and many, many other things.

981

00:48:24,601 --> 00:48:28,605

You decide where your support goes,

go to user friendly dot show

982

00:48:29,072 --> 00:48:32,442

and click the Ukrainian flag at the bottom

of the homepage for more information.

983

00:48:33,710 --> 00:48:36,280

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984

00:48:36,280 --> 00:48:40,884

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985

00:48:40,884 --> 00:48:43,687

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986

00:48:43,687 --> 00:48:47,090

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987

00:48:47,357 --> 00:48:50,694

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988

00:48:51,228 --> 00:48:54,498

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989

00:48:54,665 --> 00:48:58,936

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990

00:48:59,403 --> 00:49:02,606

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991

00:49:02,873 --> 00:49:06,510

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992

00:49:06,510 --> 00:49:11,848

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993

00:49:12,015 --> 00:49:13,150

Thank you for listening.