Pallavi:

My formal coaching journey is very recent, about two years ago.

Pallavi:

But I guess the person I was becoming had been long coming.

Pallavi:

And like they say, our transformation just takes many years and lots of iterations.

Pallavi:

I grew up in India studied there.

Pallavi:

So obviously education and getting academically sound was a big sort

Pallavi:

of dream of my parents, let's say.

Pallavi:

And then I found that is the best way out to keep people off my back.

Pallavi:

Because if you scored well, you did well, then everyone then you were good.

Pallavi:

You could get away with stuff.

Pallavi:

I was clueless when I left school and college.

Pallavi:

It was like, what am I going to do next?

Pallavi:

So I did very well in my school and college, I topped, but pretty

Pallavi:

clueless, get started doing law.

Pallavi:

So I got a degree in legal studies, never practiced it for a day.

Pallavi:

And then I went ahead and built a career in shipping.

Pallavi:

In maritime, because at the time I was looking for legal departments of

Pallavi:

multinationals because multinational was the cool place to be.

Pallavi:

And I thought I should get there.

Pallavi:

And then then one thing led to another and I just Did my work as

Pallavi:

I did other things in life, which was, you just put your back into it.

Pallavi:

That was the only way I knew things.

Pallavi:

And I built a career from being an international trainee.

Pallavi:

And I grew into leadership roles with with one of the world's biggest

Pallavi:

shipping companies in the world.

Pallavi:

And it was a fabulous innings of my life because I got lots of

Pallavi:

opportunities to travel around the world.

Pallavi:

This little Indian girl coming out of a little Corner of the world

Pallavi:

where, and it was a whole world.

Pallavi:

You take an eight hour flight from Delhi to wherever.

Pallavi:

And you were, it was like being in a time machine because what

Pallavi:

you saw that was so different from what you were used to seeing.

Pallavi:

So a lot of cultural awakening, working with people, trying to really get ahead.

Pallavi:

And after over a decade in that company, then Out of the blue from

Pallavi:

nowhere, a cancer crept up in me.

Pallavi:

There was no family history.

Pallavi:

I was living a fairly healthy life, but I guess you've got to do your time.

Pallavi:

We've got to do our time in certain things.

Pallavi:

This was about 11 years ago now.

Pallavi:

So knock on wood.

Pallavi:

I feel I'm good now when people ask me the question, are you okay now?

Pallavi:

I still don't know how to answer it.

Pallavi:

Because what do you say?

Pallavi:

It was actually after I recovered medically from cancer, as I was coming

Pallavi:

back into life, then along the way I met someone and fell in love, the person

Pallavi:

I'm with now and we moved countries.

Pallavi:

He's a Brit.

Pallavi:

He's not Indian, but we met in India and then we moved countries.

Pallavi:

Went to Singapore work there.

Pallavi:

And that's when I transitioned from leadership to business development

Pallavi:

and that coming through with my personal growth after cancer and

Pallavi:

trying to come back into life.

Pallavi:

It was an interesting mix.

Pallavi:

It was a confusing because on one hand I was learning new ways to integrate

Pallavi:

back into society into my life after.

Pallavi:

After cancer.

Pallavi:

But on the other hand, I was also moving out of leadership where I didn't have

Pallavi:

any authority and speaking to prospects who were far more experienced than

Pallavi:

I was, who were far more knowledge experts than I was in that field.

Pallavi:

My job then became having to unlearn everything I had done professionally.

Pallavi:

And relearn stuff and then meet them at where they are, not just

Pallavi:

intellectually, so I can answer their questions, but also convince them

Pallavi:

and influence them to buy from me.

Pallavi:

This was a, this was quite a big game changer.

Pallavi:

And in parallel, I was listening to pods, I was reading books, I

Pallavi:

was trying to figure life out, you get all these questions, why me?

Pallavi:

What's going on?

Pallavi:

And it's hard to say any one incident that turned things around for me, but

Pallavi:

organically I was starting to make sense of life and really starting

Pallavi:

to understand the whole quality that makes life alive, which is aliveness.

Pallavi:

How do you show up with this whole degree of presence, which is not just

Pallavi:

an external confidence, but it is being aware of what your purpose in that

Pallavi:

conversational meeting is, but equally being intellectually sound and what

Pallavi:

you're going to talk about being prepared.

Pallavi:

Yet infusing the conversations with a degree of vitality, with

Pallavi:

a degree of friendliness, whether that deal got signed or not.

Pallavi:

The goal was to open a door from a cold call, open a door and then

Pallavi:

make the relationship happen.

Pallavi:

And I think it was just very interesting to me.

Pallavi:

It came very naturally to me.

Pallavi:

The professional in me had a lot of professional pride, the

Pallavi:

intellectual in me wanted to really not be caught out given my whole

Pallavi:

trust in academics back in the day.

Pallavi:

And that's how I realized how I could have been in places

Pallavi:

where I had a title as a leader.

Pallavi:

And now I didn't have a title as a leader.

Pallavi:

I was just a salesperson and I had to get the job done.

Pallavi:

And that transition kept growing.

Pallavi:

I moved from Singapore, we came to Greece, and then I've changed my subject

Pallavi:

matter expertise within maritime, but from one part of maritime to another.

Pallavi:

Coaching then was a way for me to deepen into human potential to really

Pallavi:

understand, can I access my potential?

Pallavi:

And I think I was also developing a bit of nuance around life.

Pallavi:

Like what moved things in a conversation?

Pallavi:

Why was someone getting iffy when they don't want to talk to me or

Pallavi:

what worked in this conversation and I was getting really curious

Pallavi:

about those pockets, those nuances.

Pallavi:

Coaching was just a natural fit.

Pallavi:

It was a pull.

Pallavi:

I didn't have to think too much.

Pallavi:

Should I make this investment in myself?

Pallavi:

I'm like there's something to be learned here.

Pallavi:

Let's do this.

Pallavi:

And this was the long back story.

Pallavi:

And then LinkedIn was a platform for me to launch myself.

Pallavi:

Really, the initial bit was create a checklist and see, can I do this?

Pallavi:

Can I be consistent?

Pallavi:

Can I post interesting content without chat GPT?

Pallavi:

Some of the very basic personal metrics.

Pallavi:

Can I reach out to people?

Pallavi:

Can I build a network?

Pallavi:

And I was like, hell, I can.

Pallavi:

And then gradually I Started to engage with LinkedIn in a way that was something

Pallavi:

I hadn't thought of sitting on the sidelines when I got into it, I was like,

Pallavi:

there are real people here and there are ways I can engage with them differently.

Pallavi:

I've gotten really good over time at sussing people out very quickly.

Pallavi:

I think, of course, there's a lot to be learned.

Pallavi:

I still make a lot of mistakes.

Pallavi:

But sussing people out depending on what they're saying, how they're saying it,

Pallavi:

what's the content of the conversation.

Pallavi:

And which enables me to decide quite quickly where am I going with them?

Pallavi:

Is this a go or no-go?

Pallavi:

So that's the long and short of the person behind the profile.

Rob:

Okay.

Rob:

That's fascinating.

Rob:

The first thing that comes to mind is now what you talk about is presence.

Rob:

You're able to express your ideas very clearly, you do it with presence.

Rob:

But what, when you're telling me that you've grown up was it Delhi or India?

Rob:

It was India.

Rob:

But you don't have an accent.

Pallavi:

I think I've lived in so many different parts of the world that I

Pallavi:

you just pick the accent where you are.

Pallavi:

And if you speak to a very British father in law, he'll tell you my

Pallavi:

accent still very Indian accent.

Pallavi:

So I guess it depends on who your listener is.

Rob:

That's curious to me because my my parents grew up in Ireland.

Rob:

I grew up in London and I went to a Catholic school.

Rob:

Where I grew up, Harrow was, I don't know why, but it seems to be like the first

Rob:

place for immigration for immigrants.

Rob:

So there was a wave of Irish West Indian, Indian, Asian Polish.

Rob:

So it's like you could see in the area I grew up, but because we, I was brought up

Rob:

a Catholic, so I went to Catholic school, so it's almost all at that time Irish

Rob:

but mum had lost her accent and she'd lost her accent because she'd come over

Rob:

at nine and you're double Dutch it's and so she was, she went through life very

Rob:

kind of combative and also defensive.

Rob:

She'd studiously worked to get rid of her accent, whereas my dad and a lot of the

Rob:

other people I was around hadn't so much.

Rob:

So it was interesting to me.

Rob:

So law wasn't necessarily your, love or was law something practical that you've.

Rob:

It seemed like a good career.

Pallavi:

It was actually, I don't know what to do, let's

Pallavi:

take some entrance exams.

Pallavi:

And I got through a lot.

Pallavi:

And this was in the back of a really late night party we'd had.

Pallavi:

Me and my best friend, we went for an exam the next day.

Pallavi:

And I made it, she didn't.

Pallavi:

I still tease her today about it.

Pallavi:

So I was like, yes I'm in.

Pallavi:

And for three years now, I don't have my dad on my back anymore.

Pallavi:

Like I've got something to do.

Pallavi:

So that's how law happened.

Pallavi:

There was no love at all.

Pallavi:

Yeah.

Pallavi:

Okay.

Pallavi:

And now I tell people I can barely spell the word LOE

Pallavi:

. Rob: Okay.

Pallavi:

So then the next.

Pallavi:

part that was clearly quite formative, I'd imagine is the cancer episode.

Pallavi:

That must be for many people, that's a changing point in life.

Pallavi:

Yeah, it's it's funny because when I put my marketing hat on,

Pallavi:

we all need that point, the lowest point where you start, but I think

Pallavi:

reality is a bit different in the sense that there's so many small

Pallavi:

organic things that keep happening.

Pallavi:

So after cancer, for instance, the medical treatment was over, but it

Pallavi:

was getting back to my workplace.

Pallavi:

My boss kept the same position for me for a year.

Pallavi:

I was away from work and he said, when you're okay, you come

Pallavi:

back into the same position.

Pallavi:

And I was incredibly grateful for that.

Pallavi:

But coming back and people's looks, glances, questions.

Pallavi:

And I guess your own sort of, confidence is shattered on multiple levels.

Pallavi:

I guess the point I'm making is that while the medical treatments over the emotional

Pallavi:

readjustment to life has taken me.

Pallavi:

I've been on the scenic route, as I call it, it's taken me joyously beautiful

Pallavi:

amount of time to start figuring life and looking at life differently.

Pallavi:

And now it was a long time ago and memories tend to fade and

Pallavi:

I'm also deliberately not trying to remember too much of it.

Pallavi:

But it changed my perspective in one profound way for sure, which is that I

Pallavi:

think about mortality pretty much once a day, twice a week, three times a week.

Pallavi:

It's not a taboo thing for me.

Pallavi:

And I kind of joke around because humor is hugely valuable

Pallavi:

for it's a big value for me.

Pallavi:

And I'm like, God's given me these second innings for a reason

Pallavi:

and I better not screw it up.

Pallavi:

I've got to do something good with it.

Pallavi:

But I think that sense of timing, that ability to say, what is

Pallavi:

a 70 year old Pallavi going to be saying to the Pallavi today?

Pallavi:

If I'm fearing over something, that for me is my biggest, it snaps me

Pallavi:

out of fear like this, because I think I'm my biggest stakeholder.

Pallavi:

When I bring the 70 year old standing in a corner and just looking at

Pallavi:

me saying what the hell's going on, why aren't you doing this?

Pallavi:

And why are you twiddling your thumbs?

Pallavi:

That I think is the biggest change for me after cancer.

Pallavi:

Time.

Pallavi:

You value time, but not in a time management kind of way.

Pallavi:

Like manage time, but in the sense of fill your time with

Pallavi:

just rich and beautiful things.

Rob:

It reminds me of the the Stoic Memento Mori, isn't it?

Pallavi:

Yeah.

Pallavi:

Yeah.

Rob:

Okay.

Rob:

What exactly is the journey that you take your clients on?

Pallavi:

Great question.

Pallavi:

So in, in my coaching process, which is a one to one and very

Pallavi:

personalized women leaders.

Pallavi:

Come to me obviously with a problem because if there wasn't a problem,

Pallavi:

they wouldn't be looking for a coach.

Pallavi:

And the problem usually starts with what is not working,

Pallavi:

which is at the surface level.

Pallavi:

So our very first step and I'm talking now a very standard, let's say six

Pallavi:

session period, which is roughly about six, six and a half, seven hours.

Pallavi:

We go through where they are currently in there, what their problem is, and

Pallavi:

then we start doing, going deeper into the values that might be informing the

Pallavi:

situation that are, that they are facing.

Pallavi:

Whenever a person comes with a problem at work, it's never for a

Pallavi:

technical issue that they're facing.

Pallavi:

It's always a personal development that they, that's coming in the way.

Pallavi:

Something personal is coming in the way of the professional development.

Pallavi:

And this values exercise is really the next two or three sessions devoted to

Pallavi:

it, because this is where we go quite deep into what might the sources be

Pallavi:

and why they, once that's dismantled, why they feel stuck, that's when we

Pallavi:

start to turn the sails for the next, for the remaining session to say, so

Pallavi:

what are you going to do about it?

Pallavi:

Somewhere in the middle of these it takes about three to four sessions,

Pallavi:

depending on where the client is and, how difficult their journey has been.

Pallavi:

But once we dismantled the source and I'm not a big believer in staying with sources

Pallavi:

also, although that's really important as a professional, I struggled a lot with,

Pallavi:

I recognize where the problems were.

Pallavi:

I recognize my blind spots.

Pallavi:

My head coach is telling me my blind spots, but it wasn't easy

Pallavi:

to determine what do I do next?

Pallavi:

So in the remaining part of the coaching process, we customize skills and

Pallavi:

tactics and strategies they can use.

Pallavi:

So depending on the nature of the challenge, I could look at

Pallavi:

their communication at work.

Pallavi:

We look at how are they communicating?

Pallavi:

What are the emails read like?

Pallavi:

Is it a problem specific to a person?

Pallavi:

Is it a more generic problem?

Pallavi:

And the reason I do that is because when a person gets a taste of success.

Pallavi:

ability, their own potential that they can unlock something which

Pallavi:

can't happen at a theoretical level.

Pallavi:

You've got to take it down to brass tacks.

Pallavi:

And when we do that reassurance kind of fuels the next.

Pallavi:

Conversation they want to have with someone.

Pallavi:

And then mostly after six or seven or max eight sessions these women are on

Pallavi:

their own because they've tried and tested some strategies and tactics.

Pallavi:

So it's about starting with the problem statement, focusing, going

Pallavi:

down to the origin and then going very tailored to how to get out of it.

Pallavi:

So I use combination of NLP.

Pallavi:

I use a combination of neuroscience.

Pallavi:

The philosophy is going forward looking, then backward investigation.

Pallavi:

And I do this because this is where I struggled the most.

Pallavi:

As a brown woman working with different nationalities,

Pallavi:

different parts of the world.

Pallavi:

Of course, as a professional, you're trying to grasp how the culture

Pallavi:

is and how people communicate.

Pallavi:

That's fine.

Pallavi:

But I think comes a point where you recognize the problem very

Pallavi:

well, but now you need that helping hand or that guidance.

Pallavi:

If you speak to HR at work, they tow the party line, they're not going to come

Pallavi:

to you with specifics that you need.

Pallavi:

They don't have the time.

Pallavi:

You're just one amongst many.

Pallavi:

Your leader, even though if, even if they're the nicest people in the

Pallavi:

planet, the point is that in their role as a leader, they're incredibly busy.

Pallavi:

You've got to work this out yourself.

Pallavi:

I made so many wrong decisions and I did so many things that would do

Pallavi:

differently that I think there's so much value in having someone guide you.

Pallavi:

Attuned to your authentic style.

Pallavi:

So if you tell me Pallavi do this, that's mentoring.

Pallavi:

This is what I did Pallavi in this situation.

Pallavi:

You can do this, that's mentoring.

Pallavi:

But this, what I do is we look at my clients authentic style of operating.

Pallavi:

One client said she was very kind.

Pallavi:

She came across very soft spoken, but she said, I don't want to lose that.

Pallavi:

We don't want to lose our authentic style.

Pallavi:

But, we concluded the end of eight weeks or so and she said, I want to be fierce.

Pallavi:

So when they come up with anchor words like that, they are such guiding forces

Pallavi:

to say this is what I want to be here.

Pallavi:

These are the questions I want to ask in this meeting or in this conversation.

Pallavi:

That becomes a game changer because now, when you leave coaching with me you're

Pallavi:

walking out with some very specific things you can apply to your situation.

Pallavi:

As opposed to reading a book, which is generic or listening to a pod, you

Pallavi:

still have to make the mental effort to say, after reading a book, what do

Pallavi:

I extract in integrate into my life?

Pallavi:

But when you are coaching one on one , you're co creating solutions.

Pallavi:

They're plated up for you in your style, in your favorite restaurant.

Pallavi:

And I think that's what makes it so much fun.

Pallavi:

And I learned so much in the process.

Pallavi:

Like it's so much fun doing this as well.

Rob:

The first point I want to pick up on is the last thing you

Rob:

said there, it's so much fun.

Rob:

Clearly you love what you do?

Rob:

So what is it what's the part of it that you love?

Pallavi:

I think the fact that I'm over all the embarrassments vulnerabilities,

Pallavi:

I can pretty much bear my soul to someone, but without minimizing myself.

Pallavi:

That makes me feel that I'm in a very strong place.

Pallavi:

Now that's obviously the outcome of a lot of work done in the back.

Pallavi:

Now when I show up as this person who's saying, you know what,

Pallavi:

I screwed up and I'm not being Precious about the words I use.

Pallavi:

I use certain words with a very deliberate purpose just to test people,

Pallavi:

loosen them up a bit, open them up.

Pallavi:

When you're sharing with someone that I've done this, it immediately

Pallavi:

opens the person up as well.

Pallavi:

And the quality of your conversation goes from very formal coach,

Pallavi:

coachee conversation to okay.

Pallavi:

So what are we, what can we create here?

Pallavi:

What's possible here?

Pallavi:

Like it goes to possibilities.

Pallavi:

So we shift from.

Pallavi:

We shift from problem solving to possibilities.

Pallavi:

And I think that's where we go from tunnel vision to saying, so what's possible.

Pallavi:

Maybe you're, debating it's the wrong thing you're focusing on.

Pallavi:

Maybe we need to focus on this.

Pallavi:

And so many times we would shift the goalpost.

Pallavi:

But that's because we've uncovered a blind spot.

Pallavi:

So the fun part is this.

Pallavi:

This ability to have this open conversation and share my

Pallavi:

experiences so candidly that they open the other person up and then

Pallavi:

the quality of the conversation is just like a different planet.

Pallavi:

It's so energizing.

Pallavi:

It's so much fun.

Rob:

I can see that because you come across as very poised you're

Rob:

very deliberate in your choice of words in the way that you talk.

Rob:

So whereas I I have something to say and I stumble da da da I lose

Rob:

my words and my presentation is not.

Rob:

So I can see that you would be intimidating.

Rob:

for someone who might feel that they're struggling because you are so poised.

Rob:

You do have so much presence.

Rob:

And I suppose when I worked in groups, I realized that I

Rob:

never really wanted to lead.

Rob:

So I started school as a school was a waste of time.

Rob:

Didn't see any sense in it.

Rob:

I was never going to follow anyone else.

Rob:

So I've never been a follower, but equally when I've been asked to lead, I'd never

Rob:

want to lead because I felt it's for each person to make up their own choices.

Rob:

When I've been in the group, what I found is there's often someone who comes across

Rob:

as yourself, really poised, they speak really well, they speak for the group,

Rob:

they hold, they have, they're charismatic and they have all those kind of qualities.

Rob:

And then but I would just talk to them and it would turn out that I was the

Rob:

person with the ideas, but I didn't want to, I couldn't present them as well.

Rob:

I would just talk to them and then they would just talk to the group.

Rob:

So I always found that way of working for me.

Rob:

I can see that someone's coming in and they're maybe feeling self conscious

Rob:

about, communication is a problem and they look at you and I think that you've

Rob:

never suffered what I've suffered.

Rob:

You're like, I can't do what you can do.

Rob:

So I can see how powerful that would be for you to share that because

Rob:

you do come across as if it's natural and you are naturally poised.

Pallavi:

Thank you.

Pallavi:

Those are big words you've used there Rob and I'm going to have to listen to this.

Pallavi:

Your way of operating is also very interesting.

Pallavi:

So when I do interview you, I'm going to I'm going to go

Pallavi:

back and listen to this bit.

Pallavi:

I learned over a long time as an outcome of my.

Pallavi:

Cancer situation that actually we're here to have a good time

Pallavi:

before we roll off a mortal coil.

Pallavi:

I call it mortal coil because we all have we all make mistakes.

Pallavi:

We will continue doing it.

Pallavi:

That's fine.

Pallavi:

Yeah.

Pallavi:

Like I still do it.

Pallavi:

When I tried to take pictures from a website and say,

Pallavi:

okay, so what is the persona?

Pallavi:

What is this media persona probably wants to project to the world?

Pallavi:

It was never being this uppity in a nice, big suit or looking really, it's easy.

Pallavi:

That's the easy bit.

Pallavi:

I can get a red suit and I can wear it, or a dress or whatever.

Pallavi:

I wanna be the girl next door . Who was just as much the underdog trying to dodge

Pallavi:

and trying to find a way into life and said, you know what, to hell with this.

Pallavi:

That's what I am.

Pallavi:

And I'm, of course, lots of bruises along the way.

Pallavi:

You stumble, you fumble, you fall, but now here's an opportunity.

Pallavi:

People don't need to do that.

Pallavi:

So what I was, what I started saying was, I think it's after cancer and many years

Pallavi:

after it, when I realized that actually to just bear your vulnerabilities, but then

Pallavi:

do it a little bit nice, sassy, classy way, as opposed to being a victim mode, I

Pallavi:

can make it sound really victim like, Oh, yeah, it's been really tough my 10 years.

Pallavi:

And then we can have a sobby conversation, or I can say yeah, it

Pallavi:

happened and thank God I'm alive and I better do something about my life.

Pallavi:

That's also why I went for I don't know if you saw this on LinkedIn,

Pallavi:

but I went for this standup comedy.

Pallavi:

In Greece, they, there was a small club doing English style comedy and you could

Pallavi:

do four minutes of material and you'd get feedback that I was saying I practice and

Pallavi:

I'm like, I'm just going to go and do it.

Pallavi:

Like, how bad would it be?

Pallavi:

I did twice.

Pallavi:

The first one was great.

Pallavi:

I think I got some claps or laughs for the second one.

Pallavi:

I bombed like big time, but I said, I'm coming back.

Pallavi:

This is not over yet.

Pallavi:

So yeah, because of cancer, I think my, I'm able to say it's okay, it's fine.

Rob:

It puts life into perspective, doesn't it?

Rob:

I think stand up has to be the hardest thing.

Rob:

I think public speaking is hard.

Rob:

I wouldn't say I'm a great speaker, but it took me a lot just to stand up and speak.

Rob:

I can remember I went to Toastmasters and the first time I had to give a speech

Rob:

I spent, there's all the kind of warm up and other things going on before you

Rob:

go and I was just looking at the door and I could just go, I could just go.

Rob:

That terrified me.

Rob:

But for stand up is it's brutal.

Rob:

It's one thing to give a speech and people will look bored or whatever.

Rob:

Stand up.

Rob:

If you don't get a laugh, it's yeah.

Rob:

I have great admiration for you in doing that.

Pallavi:

Thank you.

Pallavi:

But I have to say it was a workshop.

Pallavi:

It was a safe space.

Pallavi:

There were so many other people like me, which is part of the reason I went.

Pallavi:

I was like, all right, we're gonna, we're gonna start with small stakes,

Pallavi:

but yeah, but it was fun nonetheless.

Pallavi:

Enjoyed it.

Rob:

Normally when you work with people, there is a common

Rob:

problems, common scenarios.

Rob:

So when I would work with people in relationships,

Rob:

when I work with people one.

Rob:

There's normally a point where they get there where they start

Rob:

to trust you and it's am I broken?

Rob:

Am I unlovable?

Rob:

Is there something wrong with me?

Rob:

So that's the common thing and I think that comes across in most coaching.

Rob:

So I'm just wondering what are the common fears, misconceptions and

Rob:

myths that people working with you have before they start working?

Pallavi:

I think Given that social media is talking so much about

Pallavi:

imposter syndrome, about people pleasing, about a lot of these

Pallavi:

elements, women come quite aware.

Pallavi:

And yes, I do feel like an imposter.

Pallavi:

So they'll come in saying, I feel like an imposter.

Pallavi:

And there is a huge gap between and I say this respectfully.

Pallavi:

So not disrespectfully, but it also applied to me that you recognize the term

Pallavi:

imposter syndrome, but then when you start talking about the traits of an imposter.

Pallavi:

Or traits of someone who feels legitimate when you start going deeper,

Pallavi:

you start to realize that this is a, it's a surface level thought about,

Pallavi:

okay, I'm not feeling confident here.

Pallavi:

So one of the biggest moments I encounter is when we reframe

Pallavi:

and they go, Oh, really?

Pallavi:

So for instance, an imposter syndrome, your question, you ask them saying,

Pallavi:

so how many presentations have you made in the past to senior people?

Pallavi:

So let's talk with data.

Pallavi:

So I bring in I like talking a bit with numbers and data and evidence

Pallavi:

and facts, because we want the fluff out of the room, right?

Pallavi:

This is not a therapy.

Pallavi:

This is saying let's go and conquer the world.

Pallavi:

So one of those is.

Pallavi:

You ask them factual questions, and as you start to go a bit deeper and gently, you

Pallavi:

start to realize that there is no evidence for them to say, I feel like an imposter.

Pallavi:

It's more lack of training or lack of this.

Pallavi:

And that kind of goes, and that's a tough one because it goes from, if I

Pallavi:

can, An easy go to, I have imposter syndrome, just saying, now I need to

Pallavi:

practice that I need to really think through what goes on the slides.

Pallavi:

And that transition goes from, I'm feeling, do I need to stop

Pallavi:

thinking what I need here?

Pallavi:

So let the thinking come first and then inform your feeling

Pallavi:

as opposed to feeling first.

Pallavi:

So they come to me feeling, and then we go on to thinking.

Pallavi:

Another one is where they.

Pallavi:

They come to me with statements.

Pallavi:

This is how this one spoke to me.

Pallavi:

This is one this one said to me when I asked them to write up a product

Pallavi:

description, they said, that's like making a peanut butter sandwich.

Pallavi:

It's simple.

Pallavi:

Why do I need to do this?

Pallavi:

How do I respond to such situations?

Pallavi:

And then you actually track back a little bit with them saying,

Pallavi:

so what occurred in that moment?

Pallavi:

The whole session sometimes goes into dismantling a moment, but the moment

Pallavi:

you do, you can start to see their eyes widen and they're saying, okay,

Pallavi:

and then I didn't know what to say.

Pallavi:

A macro generic feeling down to really zoomed in moment and

Pallavi:

asking them what happened there.

Pallavi:

When they sit with that moment, and when you're doing it in a

Pallavi:

safe place with someone who's facilitating that process for you.

Pallavi:

There are tremendous moments of insight that come out of it for them as to why

Pallavi:

did I freeze in front of this person.

Pallavi:

The last thing I'd say, which is very powerful is I love to give

Pallavi:

them a language they can use.

Pallavi:

And the words they can use.

Pallavi:

So one of the things that if someone's struggling with confidence I tend to say,

Pallavi:

especially to women is that don't complete your thoughts, complete your sentence.

Pallavi:

You'll start noticing it and seeing it all the time.

Pallavi:

So often, even men do, but because I'm a women's coach and consultant,

Pallavi:

I'll stay in that domain, but they just ended with, yeah, we did that.

Pallavi:

Yeah.

Pallavi:

Yeah, it was a good presentation.

Pallavi:

They said it was good.

Pallavi:

Yeah.

Pallavi:

So yeah.

Pallavi:

No.

Pallavi:

You've got to complete your part because it's such a harmless, it's so humble.

Pallavi:

So yeah, it's two words.

Pallavi:

It's very harmless, but you don't know when it starts to happen at other places.

Pallavi:

And then you don't know when it starts to get filled in with other people's

Pallavi:

thoughts because they interpret it.

Pallavi:

And before you know it, because you're not aware you lose the plot.

Pallavi:

It's too hard and it's too late.

Pallavi:

So I also work with them to give them a language.

Pallavi:

If they've got a difficult boss?

Pallavi:

You need to insist more from let's say a peer.

Pallavi:

How do you do it without alienating them?

Pallavi:

So we kind of work with, so these are some of the fears and some of the

Pallavi:

things we spend our time in, which either end up becoming tools and

Pallavi:

strategies they can work out with.

Pallavi:

Or insights they can walk up and say, Oh, okay.

Pallavi:

So this is what I need to tweak.

Pallavi:

And the last bit I'm going to say, that's the moment of personal power and that

Pallavi:

gives me goosebumps every single time.

Pallavi:

Because when you notice that glint in their eye and you notice in a

Pallavi:

very quiet and a slow environment, like talking, everything's just easy.

Pallavi:

That moment of personal power when they step into when they taste it, it's

Pallavi:

just very hard to go out of it again.

Pallavi:

So that is the connection they draw and then they learn how to keep

Pallavi:

resting it every time within them.

Pallavi:

That's usually invigorating as well.

Rob:

Yeah it's more experiential, isn't it?

Rob:

It's where someone experiences something, they know what it feels like.

Rob:

And so they're more able to calibrate to that in the future.

Rob:

It's interesting that you say about the not people not finishing sentences.

Rob:

So I edit quite a lot of these.

Rob:

Particularly in discussion, I realize how little I finish a sentence because I start

Rob:

one sentence and then I have an idea and I go in another direction and then I go

Rob:

in another direction and I realize when I edit it, it's all gibberish because

Rob:

I've never actually said anything.

Rob:

I've just started in one direction and then I've suddenly had a different idea.

Rob:

And it's something.

Rob:

One of the challenges I've had in speaking is I tend to think as I speak and I've

Rob:

needed to learn to shut off ideas.

Rob:

This is what I'm going to say that's it because otherwise I'll say something

Rob:

and I'll, I could have said it 10 times, but each time it will trigger a

Rob:

different association, a different idea.

Rob:

I'll go off with the idea and I'll end up without a finished sentence.

Pallavi:

A standard of admission Rob, I should commend you.

Pallavi:

But one thing I do, I started for myself because I was not a smart ass either.

Pallavi:

And I tell a lot of my clients as well is we all need to think when we are speaking.

Pallavi:

We do, because otherwise it's, yeah.

Pallavi:

So I tell them, use, say the statement, get used to saying the statement, 'yeah,

Pallavi:

so I'm just thinking as I'm speaking.

Pallavi:

Please bear with me', let them know what's going on and you'll notice.

Pallavi:

People actually don't interrupt you when you say that.

Pallavi:

It works because you made the intention known that you're not a slow thinker.

Pallavi:

You're thinking as you're speaking.

Pallavi:

Yeah.

Rob:

Yeah, that can make all the difference.

Rob:

It's being prepared, isn't it?

Rob:

And when you're prepared, gives you a level of confidence.

Pallavi:

But like you said, if that you would show some ideas and say, this is

Pallavi:

what I'm going to talk about or focus on but I think in live conversations, when

Pallavi:

someone is saying something and that is not what you're prepared for, it's a curve

Pallavi:

ball, it can come in quite handy to just ask for this time to say I'm just having

Pallavi:

a thing, but I'm thinking as I'm speaking.

Pallavi:

And I use that a lot because.

Pallavi:

Because I think in culture, we put a lot of emphasis on prepare, and it's great.

Pallavi:

But, in a presentation, for instance, it's not how well you deliver it.

Pallavi:

What were those two curveballs that you handled well?

Pallavi:

And not with answers.

Pallavi:

It could just be, like, I don't have the answer, I'll come back.

Pallavi:

Or this is what I think as of right now, what are your thoughts?

Pallavi:

And so whichever way you tackle that curveball, I think the differentiator

Pallavi:

becomes when you're prepared when that moment comes, because a lot of

Pallavi:

this is performance without rehearsal.

Rob:

Yeah that's that's a great insight.

Rob:

Another thing that I've realized is when I'm over prepared.

Rob:

So I'm really gonna get this message across.

Rob:

I'm really over prepared.

Rob:

They tend to be my worst presentations because I become so fixated

Rob:

on getting an answer or on, on sharing an idea that I lose any

Rob:

connection with who I'm talking to.

Rob:

And that's really why It's really why I do these videos is because

Rob:

I don't like talking to a camera.

Rob:

It doesn't give me any energy.

Rob:

I'd rather ideas come up live.

Rob:

And I accept that my like presentation isn't as poised . But for me that's an

Rob:

acceptance of that's the way I work.

Rob:

For me, it's more about what I know just being able to get across that.

Rob:

And I think.

Rob:

All of us, we have to accept our makeup, our strengths.

Rob:

And I think if you accept them yourself, then other people accept you as them.

Rob:

I'm guessing that's probably a large part of your work is when people come to

Rob:

you, they're not accepting themselves and through your work, they raise their game,

Rob:

but they also come to accept themselves.

Rob:

Which is where the confidence and presence comes from.

Pallavi:

Yeah, I use four terms.

Pallavi:

I, the only thing I very deliberately stay away from is use terms like self

Pallavi:

awareness as an arrival point into a conversation, because the arrival

Pallavi:

point of a client into my life or into my office is always a problem.

Pallavi:

And that problem inevitably takes you down to self awareness.

Pallavi:

Okay.

Pallavi:

I just think it's a boring, if I had a problem at work and I, and there

Pallavi:

was a coach, lovely coach, but she was talking about self awareness.

Pallavi:

I like, no, I don't wanna go.

Pallavi:

Sounds boring now.

Pallavi:

It may not be the case for everyone but I think you, you're absolutely right.

Pallavi:

It is about accepting your constitution.

Pallavi:

This is who you are and, yeah, and it's not going to be perfect,

Pallavi:

you're not a pleasure 24 7.

Rob:

I I think for me it's, you have awareness and when you have awareness

Rob:

you have to accept a large part of my thing is accept reality as it

Rob:

is, accept people as they are accept yourself as you are and then once you

Rob:

have that acceptance you're able to move on and then you're able to evolve.

Rob:

It all begins with awareness, but awareness on its own isn't enough.

Pallavi:

Yeah.

Pallavi:

So the awareness bit is also where a coach can help because that's where

Pallavi:

they'll help you uncover your blind spots.

Pallavi:

And when I got my first coach at work and part of the reason what I do, I'm

Pallavi:

just taking a step back is because I think as little girls, we were never

Pallavi:

really taught how to tackle situations.

Pallavi:

Skillfully, quite difficult conversations.

Pallavi:

So the communication styles, the operating styles and the rituals you absorbed as a

Pallavi:

child and you went through with to college they don't usually work in the workplace.

Pallavi:

So women end up doing one of two things.

Pallavi:

They either go along with things and don't really watch their views.

Pallavi:

And they're like, it's too much of a hassle, too much of an effort, or like

Pallavi:

I used to be too much for some people because you want to get the results

Pallavi:

and it's not so much about people.

Pallavi:

You want to get there.

Pallavi:

Tempering both the approaches is hugely crucial, not just as

Pallavi:

a woman and as a professional.

Pallavi:

I think it's vital human skill.

Pallavi:

To be able to figure out when you want a soft touch, when you want a hard

Pallavi:

touch, who needs tough love or who needs the little gentle pat on their back.

Pallavi:

What I think made a huge difference for me was to depersonalize a lot of this

Pallavi:

stuff and take it at a human level, because when we start to look at the

Pallavi:

ability to love or be loved as humans or lead or be led as humans you have to

Pallavi:

realize it is, it was never about you.

Pallavi:

You have this capacity accessible to you and you can take the tools

Pallavi:

available in the marketplace and expand that capacity for yourself.

Pallavi:

But your magic and your ability to transform things, it's

Pallavi:

within you it's never outside.

Pallavi:

That's the distinction between an external title you get at work

Pallavi:

is the director of something.

Pallavi:

Versus your inner power, which has nothing to do with titles.

Pallavi:

It's got to do with everything non formal authority.

Pallavi:

So how do you, in a conversation or even events, how do you just show up?

Pallavi:

So I went for an event and this is me having cultivated this over the years.

Pallavi:

It's not a recent, look at me, I'm so smart, but I was at this

Pallavi:

massive event a few weeks ago.

Pallavi:

In one of the parties, after we met the people, we'd gone to meet, what do you

Pallavi:

do, you can start scrolling your phone or you can start doing whatever else.

Pallavi:

I just took my business cards out and I was like, okay, so I'm

Pallavi:

going to go talk to this one.

Pallavi:

And I said, look, 'hi, I'm so and and instead of just, scrolling

Pallavi:

on my phone, I'm here to network.

Pallavi:

I thought I should come and network.

Pallavi:

That's what I do.

Pallavi:

What do you do?' And they will, Oh, great.

Pallavi:

And they were like, Oh, I've never seen someone come in,

Pallavi:

what's the word engaged this way.

Pallavi:

This is great.

Pallavi:

And the conversation started, but I went with a very genuine

Pallavi:

intention and articulated it.

Pallavi:

So I'm not here to scroll on my phone.

Pallavi:

I can do that.

Pallavi:

I'm here to engage.

Pallavi:

So this is me.

Pallavi:

And then I met a few people like that.

Pallavi:

So this is the skill part.

Pallavi:

So the self awareness is that, okay, I could be looking good standing alone,

Pallavi:

and this is feeling really embarrassing.

Pallavi:

Okay, that's, now what?

Pallavi:

Oh, now I've got to do something about this.

Pallavi:

So it's like the dance or the tango between self

Pallavi:

awareness and self expression.

Pallavi:

This is what I think, and this is how I'm going to bring it out into the world.

Rob:

Yeah.

Rob:

I love that.

Rob:

Basically I'm seeing that there's, it's really three things.

Rob:

It's self awareness, it's the skill and what that leads to is self expression.

Rob:

I'm going back to how you began, how you, Answered that question.

Rob:

You talked about going back to why, going back to, it was like why I

Rob:

do what I do or something similar.

Rob:

I just wanted to, what's the end product.

Rob:

So for me people think I do relationships.

Rob:

People think I do conflict.

Rob:

People think I do teams, but for me, it's none of that.

Rob:

It's about freedom for people.

Rob:

Because the first key focus that I chose was how can people be happier?

Rob:

And it wasn't so much about happiness as about what's stopping you.

Rob:

So it was overcoming barriers.

Rob:

I only got into relationships because relationships were where

Rob:

everyone was stuck and I started to see the patterns .It's not

Rob:

about having a great relationship.

Rob:

It's about feeling free because so many people are stuck in a bad

Rob:

relationship or they're stuck without a relationship when they want to be in one.

Rob:

And they feel that's the thing holding them back when really they just.

Rob:

need to feel free.

Rob:

So I'm curious, what would be your equivalent?

Pallavi:

It's living the life of integrity.

Pallavi:

Your inner and outer world, your inner world needs to be

Pallavi:

channeled into your outer world.

Pallavi:

But you need to do it skillfully.

Pallavi:

If I'm in a relationship and I say, this is what I want in this relationship,

Pallavi:

I would want you to come and give me a cup of tea every day, once a day.

Pallavi:

It makes me feel loved.

Pallavi:

That's not going to work.

Pallavi:

I've got to find a way to, to land it with the other person so they can

Pallavi:

understand where I'm coming from.

Pallavi:

And in that process, I grow because I'm creatively now thinking that

Pallavi:

this is how I want to experience this relationship with this person or at work.

Pallavi:

If someone is behaving in a certain way and a lot of times I still don't succeed.

Pallavi:

I have to say, this is about living a life of integrity, because when

Pallavi:

you do, the degree of personal power, you feel and therefore the freedom,

Pallavi:

like you say, the potential and your capacities that you can expand.

Pallavi:

It's phenomenal.

Pallavi:

And you can scale your impact.

Pallavi:

You can't scale your impact on your own.

Pallavi:

You need different mechanisms.

Pallavi:

It's not a post a day or a conversation a day.

Pallavi:

So the ultimate goal is that you've got one life.

Pallavi:

You've got to really live it to your maximum potential.

Pallavi:

And there is a way to do it.

Pallavi:

It doesn't have to be effortsome.

Pallavi:

You can live in integrity.

Rob:

Integrity is one of my core things.

Rob:

And it's core for that reason.

Rob:

For me honor is so important and integrity is the way that you feel honor.

Rob:

People define things differently, but for me, if you live with integrity.

Rob:

You feel that like you don't have guilt, you're not hiding from people,

Rob:

you can just be who you are and then you can look at yourself in the mirror,

Rob:

and for me that's what it's about more than what other people see you,

Rob:

if you can be at peace with yourself.

Rob:

Now wrapping all that up.

Rob:

You mentioned it's women leaders, but who is the kind of

Rob:

person that is looking for you?

Rob:

What's going on before they contact you, you've spoken a bit about the

Rob:

problems but then, yeah, if you could give us a snapshot of where they

Rob:

might be now, what the process would be like and where they'll get to.

Pallavi:

So a smart, thoughtful, ambitious corporate leader at the workplace.

Pallavi:

And when I say leader here, they don't need to be leading people.

Pallavi:

They are, they could be an individual contributor or a leader.

Pallavi:

So aspiring or established leaders.

Pallavi:

Either they know what the problem is.

Pallavi:

They can't get on with the boss.

Pallavi:

They can't get on with someone or their career isn't going the way they want it.

Pallavi:

So they know, or they're problem unaware and something isn't quite working and

Pallavi:

they don't know why in their workplace.

Pallavi:

They would have wanted to be at a certain level by this stage five

Pallavi:

years into a role that wants to be at this title and they're not.

Pallavi:

And then we start to work backwards on.

Pallavi:

where the problem, what the problem might be that they need fixing.

Pallavi:

So you could be problem aware or unaware.

Pallavi:

And then we get down to the juiciest part, which is the skill.

Pallavi:

How do you get out of blind spots?

Pallavi:

It's not enough in uncovering it.

Pallavi:

Those strategies and tactics are quite tailored.

Pallavi:

So if you're in the corporate world and you have a career that's good, but now

Pallavi:

you're hitting a point where you either want to grow to the next level or things

Pallavi:

are not going in the way you want.

Pallavi:

You know what the problem is, or you don't we can figure that out together.

Rob:

What, what comes to mind, when I'm listening is probably someone who

Rob:

wants to move up, wants a promotion but they need to step into the leadership

Rob:

ability and the communication skills to be able to be seen as that person.

Rob:

And so that they get that next level job.

Pallavi:

That's certainly one Rob.

Pallavi:

And the other is you could be in a certain position that you recently

Pallavi:

moved to as well and you wanting to strengthen that role, both vertically,

Pallavi:

upwards, sideways, and downwards.

Pallavi:

Or it could be that you are aspiring to just grow laterally.

Pallavi:

You've been in the organization 15 years.

Pallavi:

Now you want to grow, but it's not happening.

Pallavi:

And I just want to also say that what you say, like a promotion, these are some

Pallavi:

of the macro cycles in a professional life, but within these macro cycles are

Pallavi:

the micro cycles where we get caught up.

Pallavi:

So it could be that a professional is wanting lateral expansion and

Pallavi:

growth, but it isn't happening and the projects keep going to someone else.

Pallavi:

What are we going to do that?

Pallavi:

So visibility networking being seen, being heard presentations.

Pallavi:

Your whole presence, who you are would be, in a nutshell,

Pallavi:

the kind of areas we talk about.

Pallavi:

I know from a professional angle, I should be doing this, but I

Pallavi:

also find it a little bit hard.

Pallavi:

I'm not fully convinced to pigeonhole.

Pallavi:

If I can use the word to say, this is the problem with the person, because

Pallavi:

when they come, the problem permeates into more than one aspect of their lives.

Pallavi:

So this is really saying if you have a problem going to a social event and

Pallavi:

saying how do I really engage in network, we can have a chat, work on strategies.

Rob:

Something else that comes to mind just quickly before finish

Rob:

is, I was thinking, why women leaders and your answer answered it.

Rob:

In that we've changed where women and girls are told be quiet and

Rob:

these kind of things and they're not taught to speak up as much as men.

Rob:

And recently we've discussed the challenges men are facing

Rob:

with changes and the struggle.

Rob:

And it just seems to me I'm not a great one for femininity, masculinity

Rob:

a lot of relationship things like that.

Rob:

I think be who you are and it doesn't matter what.

Rob:

Whether it's feminine, masculine, but what I can see is if we're going to talk in

Rob:

those terms, what you're teaching people to do is to embrace who they are and

Rob:

do what they are with their own energy, whether that is feminine or masculine.

Rob:

Whereas a lot of women leaders tend to feel that they have to be more

Rob:

masculine and take on other ways of acting in the workplace that.

Rob:

that aren't necessarily natural or organic or comfortable with, but it's

Rob:

what they feel that they need to do.

Rob:

So it seems what you're doing is covering that.

Pallavi:

You're spot on.

Pallavi:

I'm not a big fan of feminine masculine styles as well.

Pallavi:

And that's why I didn't integrate that here, but it is the truth.

Pallavi:

They exist and there are certain attributes clubbed under each of these

Pallavi:

and women not just face that dilemma that they need to behave in more

Pallavi:

masculine ways, if you will but also the challenge they have with when to show

Pallavi:

too much empathy or when to scale back.

Pallavi:

Where you get taken for granted or you come across as a pushover.

Pallavi:

So it's tapping into your authentic voice, who you are, and then saying,

Pallavi:

how do I bring it into the world?

Pallavi:

If I had to put this on my tombstone, I'd probably say that, I think we

Pallavi:

all to a very large extent know what the problems are with us.

Pallavi:

Like what's not working and unless you're completely self unaware.

Pallavi:

The challenge is how do I turn this around in a way that works for me?

Pallavi:

I buy books and I read them and that's great because those are

Pallavi:

people's stories, but that's not going to be working for you.

Pallavi:

And I think that's where coaching comes in to say don't struggle alone.

Pallavi:

You don't have to do this on your own.

Pallavi:

Like Mary Oliver said, you don't have to walk on your knees for miles.

Pallavi:

You, there are smarter ways to six weeks and you're past it.

Pallavi:

So that would be the closing comment and you can be yourself and still

Pallavi:

maximize what life has to offer,

Rob:

Great closing words.

Rob:

As I would expect from you.

Rob:

One last thing.

Rob:

If someone wants to reach out to you before we go you're speaking at an event.

Pallavi:

Yeah, we are doing a workshop on the 28th.

Pallavi:

It's an in person workshop.

Pallavi:

I'm very excited about that.

Pallavi:

I'm doing it with two other colleagues very trained colleagues.

Pallavi:

And we are doing a workshop on leadership presence for women leaders in Athens.

Pallavi:

The title is build your leadership presence and bridge

Pallavi:

perception gaps at work.

Pallavi:

So as you start building your presence in a way that you desire, you can start

Pallavi:

to narrow down and bring down the gaps.

Pallavi:

And that brings you closer to who you are as a person.

Pallavi:

We're doing the workshop and I invite everyone who listens to this to sign up.

Pallavi:

We're making it as accessible as possible in, in all the possible

Pallavi:

ways of the workshop to make it really accessible to people.

Rob:

Okay.

Rob:

Sounds great.

Rob:

And if someone had questions about it or wanting to reach out to you

Rob:

aside from that where's the best place for them to contact you?

Pallavi:

On LinkedIn, just DM me.

Pallavi:

We're keeping things really simple and I will come back to you.