Ben.
Speaker:Criticism, especially in the food world can be quite brutal.
Speaker:What's the most savage piece of feedback you've ever received, and
Speaker:how did you turn that negativity into something constructive?
Speaker:like, I've been
Speaker:for 30 odd years, right?
Speaker:Yeah.
Speaker:Which is no
Speaker:short amount of
Speaker:time.
Speaker:And that's, that's in a restaurant that's not at home beforehand
Speaker:either.
Speaker:that's restaurant Restaurant cooking.
Speaker:Yeah.
Speaker:cooking
Speaker:one of
Speaker:the passion
Speaker:based creative art
Speaker:forms.
Speaker:Yeah.
Speaker:Right.
Speaker:And
Speaker:intrinsically, anytime you're dealing with a passion
Speaker:based creative art
Speaker:form, you,
Speaker:are linked emotionally to your
Speaker:output.
Speaker:Yeah.
Speaker:So it
Speaker:can really
Speaker:nail
Speaker:and, and pull you back
Speaker:from
Speaker:what you wish your delivery to
Speaker:be.
Speaker:Because I, I'm assuming it can also be like really constructive.
Speaker:If someone says something, you're like, actually thanks for that.
Speaker:That's really like, nice.
Speaker:But then it's like, that was shit.
Speaker:I hated that.
Speaker:Why did you cook that?
Speaker:Once you get your head around it.
Speaker:Yeah.
Speaker:And so for
Speaker:me
Speaker:it
Speaker:took a
Speaker:long time for me to learn how to separate criticism.
Speaker:From
Speaker:my perceived notion
Speaker:of
Speaker:failure.
Speaker:And what's the worst criticism?
Speaker:Is it the average mom and dad that comes into the restaurant,
Speaker:or is it the food critique
Speaker:the, the heaviest criticism you can ever receive for, for me personally,
Speaker:is from someone that you love the most, or someone that you respect
Speaker:the most, or that you admire, right?
Speaker:Because you've already added weight to their opinion.
Speaker:And so when that opinion is negative, it is like.
Speaker:Tripoli heavy.
Speaker:And do you remember the first time you got that and then like that,
Speaker:that feedback that you weren't expecting or you didn't want to hear?
Speaker:you sort of, it just flows right throughout the career.
Speaker:Like you, the first time you put up a staff meal, or the first time
Speaker:you create a dish and you, and you head chef is like, you know, that's.
Speaker:Not bad, but we, that's not going anywhere near the menu.
Speaker:'cause that's not good enough for the guests to eat.
Speaker:, that sort of stuff like flows.
Speaker:But like, then you start to evolve through the ranks and you get more
Speaker:senior and your name starts to become the name that's on the door and the,
Speaker:the, the reputation of the place.
Speaker:And then critics start coming in.
Speaker:And then when you've got critics saying things, then you've
Speaker:got friends saying things.
Speaker:Then you've got.
Speaker:Staff and owners and managers saying things, then you've got like
Speaker:walls of criticism potentially.
Speaker:Right?
Speaker:So day you filled with criticism, now you are managing
Speaker:wall.
Speaker:It has, it has the potential to be filled with criticism.
Speaker:Yes.
Speaker:And how do you go about making sure that then doesn't happen?
Speaker:Well, the, no, it's not about not letting it happen.
Speaker:So this was my learning.
Speaker:The learning was that criticism is not a negative.
Speaker:Yeah.
Speaker:Criticism is there to show you that people have faith that you can do better.
Speaker:and in learning that it changed everything for me.
Speaker:So when I started at Chin, chin, which has been a huge restaurant,
Speaker:not only for Melbourne, but for hospitality industry in general and
Speaker:for the Australian dining experience.
Speaker:Chris is like, he's probably the, the best boss I've ever had.
Speaker:He is.
Speaker:Absolutely driven, absolutely knowledgeable, has this insane
Speaker:awareness of what the guest wants and what they'll enjoy.
Speaker:And he understands how to deliver.
Speaker:And when I started putting dishes up for him and he was
Speaker:like, yep, that one's great.
Speaker:That one's great.
Speaker:That one's crap.
Speaker:That one's not going anywhere near the menu.
Speaker:This one's on the menu.
Speaker:You need to take that off.
Speaker:Is he
Speaker:a chef?
Speaker:It
Speaker:was.
Speaker:He's not, but he has a food background, right?
Speaker:he's a smart guy.
Speaker:And.
Speaker:The first 12 months was like real, like getting battered around the
Speaker:head with a hammer, and it was, and it was almost debilitating, like
Speaker:I was, and I was letting it impact me and I realized this role has the
Speaker:potential to be your dream role.
Speaker:This role has the potential to take your career further than you've ever
Speaker:imagined if you can get your head around this and if you can get your
Speaker:head around the criticism and turn it into a positive, everything will change.
Speaker:And do you think you have accessed your full capability yet?
Speaker:if you are on, put a scale of one to a hundred, have you
Speaker:hit a hundred percent yet?
Speaker:I like to believe that there is no such thing as a glass ceiling.
Speaker:And that you are only ever looking at what can become next.
Speaker:there's no roof.
Speaker:There is no 100%.
Speaker:I also believe there's no perfection, a lot of, especially in our industry, a
Speaker:lot of chefs talk about the search for perfection and the chasing of perfection.
Speaker:I don't believe perfection is a thing.
Speaker:Like if for perfection to be true, it means that once you reach
Speaker:it, you're there, you're done.
Speaker:Which would then suggest to me that you no longer have to try.
Speaker:But I always wanna try.
Speaker:I want to be eternally curious.
Speaker:Your worst meal is your last meal you made, sort of thing.
Speaker:A hundred percent.
Speaker:It's like your worst building, the last building you built.
Speaker:Yeah.
Speaker:Yeah, yeah.
Speaker:And for me, also the notion that, and I, I learned this through cooking as
Speaker:well it was another epiphany moment in the kitchen where I'd been a bit heavy.
Speaker:verbally with a staff member and I'd said, you know, that's not good enough.
Speaker:That's shit.
Speaker:What are you doing?
Speaker:We can't serve that.
Speaker:And in my head it was ticking through going, if you cook with
Speaker:love, you can taste it in the food.
Speaker:The opposite of that must be true.
Speaker:So if you cook with love and you can taste in the food, if I'm cooking
Speaker:with anger or frustration, or if I'm cooking with stress, or if I'm cooking
Speaker:with any of those other emotions, that also must be true and you must
Speaker:be able to taste that in the food.
Speaker:So I realized that in that moment, like the opposite of anything is
Speaker:also active in any given moment.
Speaker:That leads to the way I run the kitchen.
Speaker:It leads to the style of food that I cook, it leads to the
Speaker:delivery that I, that I create.
Speaker:You know, like Chin Chin became this incredible opportunity because
Speaker:it's an insanely busy restaurant
Speaker:it is.
Speaker:So I just want, like, I wanna just maybe take one step back and maybe just
Speaker:like formally introduce you, everyone.
Speaker:So what is your role at Chin Chin?
Speaker:And for everyone who lives in Melbourne, if you don't fucking know what
Speaker:Chin, chin is, you're under a rock.
Speaker:You are living under a rock.
Speaker:Like I've known Chin Chin, fuck, how long have I been alive?
Speaker:Right?
Speaker:Did you know Chin Chin before?
Speaker:Yeah.
Speaker:Well before Ben.
Speaker:Yeah, totally.
Speaker:Well before Ben.
Speaker:And, um, what amazes me about that restaurant and, and I'm sure it's
Speaker:had its iterations and, and you know, updates and stuff like that.
Speaker:But correct me if I'm wrong, essentially the model of Chin
Speaker:Chin hasn't changed much.
Speaker:Hasn't changed.
Speaker:It hasn't.
Speaker:Well, there you go.
Speaker:It hasn't changed.
Speaker:For surely for a restaurant to do that, that's a really unique
Speaker:thing.
Speaker:It's a rarity within our industry.
Speaker:I think it's a rarity within almost any industry.
Speaker:Like longevity of, of trade is a, is an amazing thing and an amazing opportunity.
Speaker:Right?
Speaker:and it teaches you a lot of things.
Speaker:It teach like the things that you do in one year compared to the things that
Speaker:you can do with 10 years of that same experience are completely different.
Speaker:So Chin, chin was, uh, in the, in the early days, was this insanely
Speaker:busy restaurant like beyond.
Speaker:Melbourne expectations.
Speaker:I was it, was it tr was it trying to, uh, mimic or model anything like,
Speaker:'cause obviously you, you, you're Southeast Asian flavor kind of thing.
Speaker:It's Southeast
Speaker:Asian leaning.
Speaker:It is predominantly, largely Thai.
Speaker:Yeah.
Speaker:Um, it is Thai food's the best, isn't it?
Speaker:It just so happens to be like the, the food that I've spent the vast
Speaker:majority of my career cooking, and it's the food that I love, Yeah.
Speaker:But also living in London for five years and working in restaurants that were
Speaker:doing five, 600 covers a night, made my.
Speaker:Path into that kitchen.
Speaker:Different as well because, and for those, there's not, that
Speaker:don't have any context around that five and 600 covers.
Speaker:It is an insane amount of food to go out.
Speaker:It is.
Speaker:However, at Chin Chin, we can do 1200 covers in the night.
Speaker:Yeah.
Speaker:But again, that's
Speaker:an
Speaker:insane
Speaker:amount of food.
Speaker:It is an incredibly large amount of food.
Speaker:Right?
Speaker:Yeah.
Speaker:life is a series of dots, and you can choose to connect them any which
Speaker:way you want, and you can come back to dots that you may have passed.
Speaker:Later on and realized, hey, that's now an important.to me.
Speaker:But the dots for me were, what's my purpose?
Speaker:My purpose is making people happy.
Speaker:What is my gift?
Speaker:My gift is cooking because it's something that comes naturally to me.
Speaker:My first day in the kitchen was, and always will be one of
Speaker:the greatest days of my life.
Speaker:it was the first time.
Speaker:I felt completely at purpose like, like completely at home.
Speaker:I felt like I belonged and I'd spent a lot of my life feeling like I didn't belong.
Speaker:I didn't feel like an outcast, and I didn't feel alone, but I just hadn't
Speaker:found the place I belonged to yet.
Speaker:And the kitchen I belonged, right?
Speaker:So people, so the dots were purpose, make people happy, gift
Speaker:cooking, and then busy restaurant.
Speaker:It just magnifies the whole thing.
Speaker:And you get to spend every day delivering on your promise.
Speaker:And the promise is we want everyone to leave with the absolute best
Speaker:experience they can, and we spend every day working on that.
Speaker:We realize we're lucky to have a volume of guests coming through the door.
Speaker:For us to have that opportunity and we work really fucking hard
Speaker:to ensure that we deliver on it.
Speaker:so give you context on how well you're delivering that.
Speaker:This is just a Google basic Google Jin seven, 7,600 reviews, averaging 4.2.
Speaker:I think that is insane.
Speaker:It's ridiculous,
Speaker:So, I, I just wanna just, just land on something just for a second.
Speaker:Like, have a building podcast, right?
Speaker:So what are we talking about?
Speaker:People are probably wondering why the fuck we're talking about
Speaker:cooking, but I'll tell you why.
Speaker:what you've probably just heard from Ben before is such an
Speaker:incredible amount of passion.
Speaker:Now I've had the privilege of getting to know Ben really, really well.
Speaker:Over the past two to three years.
Speaker:We, we excise together, we eat together.
Speaker:I'm really fortunate that I've got this group of guys that I happen
Speaker:to train with that I've got the most amazing connection with.
Speaker:And I was really motivated to get Ben on because.
Speaker:The passion that Ben is talking about now is the passion that Ben actually brings to
Speaker:every interaction that you have with him.
Speaker:And I actually wanted to showcase that on this podcast.
Speaker:And the, you, you, you telling about your purpose there.
Speaker:Purpose is making people happy.
Speaker:Like what a fucking amazing way to describe you being a chef.
Speaker:Yeah.
Speaker:Like it's just.
Speaker:It, it blows me away.
Speaker:And I think there's so many lessons in there, regardless of whether
Speaker:you're a chippy, a plumber, a architect, designer, whatever.
Speaker:There's lessons in your story and the way that you conduct yourself in life,
Speaker:which I feel everyone should hear.
Speaker:Yes.
Speaker:Yeah.
Speaker:part of that is, Human nature is, and this goes back to your
Speaker:piece about criticism, right?
Speaker:we have a desire to be somewhat infallible we believe we won't make mistakes,
Speaker:There'll be no error in our judgment, and there'll be no error in our delivery.
Speaker:but humans are incredibly fallible and it's, it's actually what
Speaker:makes us unique and beautiful.
Speaker:it's what separates us from just being another sentient being on the planet.
Speaker:And it places us in a unique field where if we lean into it, everything changes.
Speaker:Like I asked a, one of my staff members the other day, she was
Speaker:having a, a pretty hard day and.
Speaker:We, we discussed the notion of failure, and I said to her, what's failure?
Speaker:And, and she's such a wonderful chef.
Speaker:She's, she's like an absolute high performer, delivers above
Speaker:and beyond on everything, right?
Speaker:said, oh, well, I didn't hit the mark.
Speaker:And I, I feel like I've let people down and I, you know, this
Speaker:and that, and failure is this.
Speaker:And, I said, okay, cool, sure, but what really is failure?
Speaker:all those things aside, what is failure?
Speaker:And she sat with it for a bit and she looked at me and she said, I, I
Speaker:guess maybe it's just another lesson.
Speaker:And I was like, bingo, right.
Speaker:There it is.
Speaker:A hundred percent failure is for the large number of society.
Speaker:It is a negative experience, but failure is life's gift telling you that
Speaker:you're not quite there yet, but you will, you can deliver more than that.
Speaker:You can do things differently.
Speaker:the notion that we would get everything right the first time
Speaker:is quite frankly, ridiculous.
Speaker:And failure allows us to see a better path or, or to find a better way
Speaker:and to stay hungry, like to stay in the game and keep moving forward.
Speaker:And so we, we shared this moment and, and she really clicked with her.
Speaker:And, and it was beautiful.
Speaker:'cause like I said, she's a high performer.
Speaker:And, and in that high performance thing, I said to her, the problem with
Speaker:being a high performer is you expect you're gonna excel at everything.
Speaker:Because you do, because the vast majority of your life is spent
Speaker:going, tick, tick, tick, you tick.
Speaker:Always been the best in the room.
Speaker:Tick.
Speaker:Yeah.
Speaker:so then when you do fail, it's like a, it's not just a little
Speaker:step down, it's a huge step
Speaker:down.
Speaker:I, I've just put three words in a line here and it's failure.
Speaker:It's lesson and then is experience.
Speaker:So you can't have experience without those first two things.
Speaker:But you say passion.
Speaker:Yeah.
Speaker:If you don't have
Speaker:passion, I'm a big believer if you don't have passion, you don't
Speaker:go anywhere in your industry.
Speaker:Passion is a big one.
Speaker:Maybe we'll just sort of put that in brackets there, but like I
Speaker:think it's just understanding, you know, whenever you fail.
Speaker:Fuck, people are gonna fail.
Speaker:Right?
Speaker:You are gonna fail if you're not failing.
Speaker:You're not trying.
Speaker:There's this whole, you know, it's a bit cliche, but I've got one of
Speaker:my staff members at work, right?
Speaker:He hates failing.
Speaker:Like he, he is a high performer, you know, he's a high achiever.
Speaker:We had some water leaks on a project And it was happening in, in the same
Speaker:corners of every part of the room.
Speaker:And I'm like, I almost guarantee there's a problem here that you are gonna solve.
Speaker:That's never gonna happen again.
Speaker:So what an amazing opportunity now to know what not to do next time.
Speaker:Yeah.
Speaker:He's breeding himself up about it and I'm like, okay, have you
Speaker:figured out what's going on?
Speaker:He goes, yep.
Speaker:And he said, but I'm, but I'm so upset that I got this wrong.
Speaker:And I'm like, why?
Speaker:It's an opportunity to learn more.
Speaker:you say it all the time.
Speaker:You're a sum of
Speaker:all your fuck
Speaker:ups.
Speaker:Oh, I'm the sum of all the time that I've fucked up, and
Speaker:I'm pretty sure you'll remember a conversation that we had maybe six
Speaker:months ago, maybe eight months ago, and I shared this with this chef.
Speaker:I said, from now on, failure will no longer be a negative connotation.
Speaker:We fail upwards.
Speaker:For fail forwards.
Speaker:Fail upwards.
Speaker:Yeah.
Speaker:Yeah, right.
Speaker:We fail upwards.
Speaker:And so that's, that's what we aim to do.
Speaker:We aim to fail upwards because when we fail upwards, you land forward.
Speaker:So you must have a ton of people apply to work in your kitchens.
Speaker:And how do you find, and how, what makes you pick the best
Speaker:to then work in your kitchen?
Speaker:the best person on paper is not always the best chef, and the best appearing
Speaker:chef is not always the best chef.
Speaker:Sometimes the best chef is the hungriest chef, or sometimes the best chef is the
Speaker:person that is most at ease with being.
Speaker:Shown that they don't know much and that there is a lot to learn.
Speaker:And so the, the rule in the kitchen, and, and I'm fortunate to work with an
Speaker:amazing team of chefs, senior senior chefs who all share this same similar
Speaker:set of values, is that everyone is valid until they prove themselves not.
Speaker:where I'm getting at with that is like, you must get so
Speaker:many amazing applicants and I.
Speaker:You also have apprentices?
Speaker:Yes.
Speaker:So then how do you go find that apprentice?
Speaker:Because it's, it's the golden ticket.
Speaker:Like the them coming to work in your kitchen is setting them up for life.
Speaker:Yes.
Speaker:then you'd get, like, how do you pick A from B?
Speaker:Or is it a culture fit?
Speaker:Do do you bring them in for a aim?
Speaker:Like who's gonna fit best, to the team, or is it just like, 'cause at
Speaker:that point it's just on pen and paper.
Speaker:it's all of those things.
Speaker:Plus other things.
Speaker:we do a lot of work with the, with the schools in Melbourne.
Speaker:where we, and in Sydney where we sort of cooking schools.
Speaker:Yeah.
Speaker:Where we, we go and we'll do dinners and lunches and, and create menus
Speaker:and we'll do the, the Great Chefs program and those sort of things.
Speaker:So we're, we're in.
Speaker:The view of those students.
Speaker:you're getting to pick the best.
Speaker:Yeah.
Speaker:so you get to spend a day with them and you cook and they'll, you know, if
Speaker:they're hungry, they'll come up to you and go, Hey chef, this was amazing.
Speaker:Can I come?
Speaker:And Yeah.
Speaker:You know, do you have any work?
Speaker:other times we'll get people just walk in the door and say, you know, here's my cv.
Speaker:I'm, I'm after a job.
Speaker:I, I love this restaurant.
Speaker:what I tried
Speaker:share with the senior team is.
Speaker:If you limit the process for how someone lands in your space,
Speaker:you are limiting everything.
Speaker:it's very easy to be judgmental because judgment is part of your process, right?
Speaker:Like you, you have to be able to write this, this, this year.
Speaker:Cool, no worries.
Speaker:But outside of that, when you are bringing people into the team.
Speaker:There's a million different factors that are going on and that day,
Speaker:these 10 factors might have weighed heavier than not and it might
Speaker:not be relevant the next week.
Speaker:So it's, it's about helping them become part of the team.
Speaker:It's about it helping them understand what our ethics are and what our
Speaker:values are, and what our processes are.
Speaker:and I, I'm so fortunate, Chen, to have such an incredible.
Speaker:Team that I get to work with every day.
Speaker:and the senior team are such a talented bunch of people.
Speaker:They, they really are incredible that it's on the seniors.
Speaker:Not on the juniors.
Speaker:No, totally.
Speaker:If
Speaker:someone's not learning, it's on the senior.
Speaker:and I think that's the same of our industry.
Speaker:I think so many people fail to see that, that a young kid that walks in as a day
Speaker:one apprenticeship, they know nothing.
Speaker:Yeah.
Speaker:And they're not gonna know nothing.
Speaker:Probably to three, four years post their apprenticeship.
Speaker:Like that's until you really have to do something yourself
Speaker:when you start to learn.
Speaker:because at the end, end of the day, we're all from a trade background uh,
Speaker:whether it's a, you're a hairdresser or a carpenter a plumber or a chef,
Speaker:you you start from learning with your hands and you don't know what
Speaker:you're doing at that first point.
Speaker:So we, we also do something.
Speaker:Connected to that, that stays true then right through where anyone that
Speaker:walks in the door, whether you've been cooking for 15 years or for for
Speaker:one week, is judged with that same
Speaker:Yeah.
Speaker:The same top.
Speaker:Yeah.
Speaker:And the filter is in this kitchen.
Speaker:You currently know nothing.
Speaker:So the team's job is to teach you everything.
Speaker:forget everything, you know, throw it out the door.
Speaker:We're starting again.
Speaker:Park
Speaker:for a minute.
Speaker:Yeah.
Speaker:Not forget it, but park
Speaker:it
Speaker:for a minute I think.
Speaker:I think And go.
Speaker:I think that's a, that's a really great thing to say.
Speaker:Park it for a second because there's a lot of stuff here like you, you've got
Speaker:your preexisting ways of doing things.
Speaker:Yes.
Speaker:Learn this and then bring these into the same.
Speaker:Yes.
Speaker:Because then exactly your experience then creates the experience for
Speaker:the next person that's coming in.
Speaker:Exactly.
Speaker:So it becomes this like melting pot of, yeah.
Speaker:Because you're removing that ego when someone first walks in.
Speaker:Yeah.
Speaker:So I think that's probably what you're trying to do, right?
Speaker:Someone new
Speaker:comes in on both sides of the coin though, right?
Speaker:You've got the person who's come in Yep.
Speaker:And they're trying to find their feet.
Speaker:Yep.
Speaker:So for them, you're going just
Speaker:put yourself in
Speaker:blinkers off.
Speaker:Super curious.
Speaker:But also for the team that's teaching, it's like if you think that they
Speaker:know a hundred things, you are less likely to teach them a hundred
Speaker:things that they need to know.
Speaker:And it would be hard as that young kid coming in because they'd
Speaker:be so nervous working with some of the best chefs in Melbourne.
Speaker:So it's also relieving the pressure off them.
Speaker:Like, dude, you're hit alone.
Speaker:you're gonna make mistakes.
Speaker:It's cool.
Speaker:Yeah,
Speaker:just start it, start again.
Speaker:No pressure.
Speaker:We will get there.
Speaker:And the seniors lose that frustration where You come
Speaker:in and I go, oh, Hamus here.
Speaker:He knows how to use Hamer.
Speaker:So Hamish go over and do that job there.
Speaker:And then I watch you do it.
Speaker:And I'm go, oh, that's not how I would do it.
Speaker:And then I get frustrated.
Speaker:But if I treat Hamish like day zero, I go, right, come over here.
Speaker:We're gonna do this, this, and this, and this is how we do it.
Speaker:And then you go, okay, cool.
Speaker:And then I see you do it wrong.
Speaker:And I go, no, this way.
Speaker:Cool.
Speaker:Right?
Speaker:That's, that's the difference because frustration.
Speaker:Builds so quickly if it's unchecked
Speaker:and then you've gotta check it.
Speaker:At what point can that person challenge the way you do something?
Speaker:It's a good question.
Speaker:Uh, and it, it comes with, that's a really good question.
Speaker:It comes with time and it comes with earned respect on both sides.
Speaker:Yeah.
Speaker:people know when that's there.
Speaker:People know when they can say, Hey, I've been doing this, but I think
Speaker:this and and is that, in your experience, is that a quiet conversation?
Speaker:Is that a, Hey, it doesn't have to be Ben.
Speaker:Okay.
Speaker:Right.
Speaker:But it wouldn't be in the middle of service going, you know what?
Speaker:This is fucking shit.
Speaker:We're not doing it that way.
Speaker:Let's do it.
Speaker:A hundred percent.
Speaker:Yes.
Speaker:It's a
Speaker:and a place.
Speaker:Yeah,
Speaker:there's a time in the place
Speaker:Depending on the value of the conversation.
Speaker:Yeah.
Speaker:Okay.
Speaker:Like If you're sitting and doing something together, you can just
Speaker:chatting away while you work.
Speaker:Then you can maybe have the conversation, but it's no yelling across the kitchen.
Speaker:Yeah.
Speaker:Being like, why the fuck is this being done?
Speaker:That's not how it, if it's
Speaker:sensitive or if it's value sensitive, then you check those conversations.
Speaker:Yeah.
Speaker:There has to be an open door policy for communication of ideas.
Speaker:But I
Speaker:think what you've said that, and then again this, this is, this is
Speaker:transferable across all industries.
Speaker:If you are a carpenter or listening to this podcast and you want to
Speaker:come work for me and Matt, right?
Speaker:There's certain ways that we want to do things, and I know I'm open to hearing
Speaker:new ways, but we've got a reasonably good formula on how we build homes now, and
Speaker:we've been doing it for a while and we've kind of got our processes and ways that we
Speaker:there's a reason why you do it.
Speaker:Yep.
Speaker:And there's a reason why we do it, and I've had an experience recently
Speaker:around that, which don't need to talk about here, but that's my experience
Speaker:in doing the things that we do.
Speaker:And if you are a carpenter, you might know so much, you might be
Speaker:a better carpenter than me, but this is what we are experts at.
Speaker:Now, if you've got some value to add to that.
Speaker:Let's have a conversation.
Speaker:But I think you're right.
Speaker:there needs to come a time, a period of time, and that time might be different
Speaker:from one person to the next, but there's a period of time where you have
Speaker:a certain amount of agency to come in and say, Hey, been thinking about this.
Speaker:We do it this way.
Speaker:Yep.
Speaker:Have we thought about doing it this way?
Speaker:Yep.
Speaker:But that is not on day one.
Speaker:No.
Speaker:No.
Speaker:Because it comes down to your ability to ascertain the reasoning behind
Speaker:why all those things are done.
Speaker:Correct.
Speaker:Yep.
Speaker:Yep.
Speaker:Once you can understand that, build the picture in your head,
Speaker:you, you can then question.
Speaker:Yep.
Speaker:But if you don't understand that you have no idea what you're questioning.
Speaker:Yep.
Speaker:Do you have a high success rate of apprentices then continuing,
Speaker:continuing on to stay with you guys?
Speaker:We have probably one of the highest tenure rates in the industry.
Speaker:Like, well, I've got chefs that have been in the kitchen for
Speaker:five years, seven years, 10 years, 12 years.
Speaker:You know, like 18
Speaker:to work
Speaker:three years.
Speaker:and they might leave our kitchen and go and work for other
Speaker:restaurants within our group.
Speaker:cause Chin Chin is one restaurant of there's now 13 in the group.
Speaker:Yep.
Speaker:Yep.
Speaker:Wow.
Speaker:14, 13.
Speaker:What's your favorite other than Chin?
Speaker:Chin?
Speaker:currently Tombo Den.
Speaker:Down in Chapel Street.
Speaker:honestly,
Speaker:are so lucky within this group to work with an incredibly
Speaker:talented bunch of people.
Speaker:Uh, each of the venues are run by.
Speaker:Amazing front house and back house.
Speaker:The work that goes into creating the story of what the restaurant is prior
Speaker:to whatever opening is so in depth.
Speaker:The marketing team, the back house team, the office team, the creative team.
Speaker:we know inside out.
Speaker:What something is gonna be before it opens, which allows it to become
Speaker:a platform for growth and success.
Speaker:We, we offer anyone that becomes a member of the team, a platform from which to be
Speaker:absolutely successful if they understand the process and the way to do things.
Speaker:I'm just, I'm thinking about this 'cause I've got experience with going to a couple
Speaker:of different Lucas Group restaurants In my mind, the easiest thing to do
Speaker:would've been to just roll out a whole bunch of Chin, chin restaurants, right?
Speaker:Yeah.
Speaker:The two that I'm thinking of.
Speaker:Chin.
Speaker:Chin and OTs.
Speaker:OTs.
Speaker:Yep.
Speaker:OTs up in Canberra had the Absolutely incredible, by the way, if you're
Speaker:in Canberra, go check it out.
Speaker:They are wildly different, like mind blowingly different venues.
Speaker:Yeah.
Speaker:But same company behind it.
Speaker:Yes.
Speaker:So I think there's a really great lesson there for any business owner that you
Speaker:can have different offerings, but the fundamentals of business remain the same.
Speaker:You can build the same 24 houses any given area, right?
Speaker:Yep.
Speaker:They all look the same.
Speaker:There's plenty of areas around the world where that's the case.
Speaker:I mean, if you go down some of the most beautiful streets in London,
Speaker:Yep.
Speaker:those terrace rows are
Speaker:same identical, Yeah.
Speaker:right?
Speaker:It's not a bad thing.
Speaker:But then.
Speaker:There's also an ability to have myriad styles within your portfolio and to
Speaker:be able to create things that are unique and specific to the person
Speaker:who chooses you to build for them.
Speaker:Right?
Speaker:Yeah.
Speaker:Okay.
Speaker:And so, I feel like anyone with, a beating creative heart.
Speaker:Is driven to want to deliver on both fronts.
Speaker:So if you are going to multiply out the singular, you want it to be the best
Speaker:multiplication of that as possible.
Speaker:if you're not gonna integrate.
Speaker:Horizontally, sorry.
Speaker:If you're not gonna integrate vertically Yep, yep.
Speaker:You're gonna integrate horizontally and that then opens the door
Speaker:to Creative Flourish, that you really pushes the boundaries.
Speaker:you know, when you're in a Lucas restaurant, the attention to
Speaker:detail, the way we do certain things, you go, oh yeah, this is a
Speaker:And you're across the menu on
Speaker:all of the restaurants, or
Speaker:everyone?
Speaker:No,
Speaker:I do.
Speaker:I take care of.
Speaker:The Chin, chin.
Speaker:I oversee that with the, the team of exec chefs that run those venues.
Speaker:Yeah.
Speaker:I have been involved in the opening of several other restaurants
Speaker:with the group over the years.
Speaker:I now sort of just, and, and the Chin Chin team and sort of external
Speaker:events and things like that.
Speaker:Uh, we have a, a team responsible for new venue creation.
Speaker:A guy called John Can's.
Speaker:Sort of heads that up with, that's a fun job.
Speaker:Oh, it's amazing.
Speaker:And, and intrinsically linked to your industry, um, where you get
Speaker:to spend time looking at plans and being on building sites and, doing
Speaker:those things all day every day.
Speaker:Right.
Speaker:So they take care of that.
Speaker:And then new teams are brought into play with certain, a certain smattering of,
Speaker:Individuals that have spent time within the group will go in either in the
Speaker:most senior role or in senior roles to steady the ship as it, as it sets off.
Speaker:just thinking about it now and sort of piecing all these, this together, like
Speaker:working for the Lucas Group, there is a huge amount of opportunities for growth
Speaker:and progression within that group.
Speaker:And you could, you know, start off in Chin, chin as a. As a lion chef, I dunno
Speaker:if that's even the right terminology.
Speaker:And then end up and work your way up to a sous chef or an exec chef
Speaker:over here in five or 10 years time in a new venue that's over.
Speaker:You know, one of our chefs
Speaker:started as a kitchen hand.
Speaker:Yep.
Speaker:Ended up as a junior soup with us and went to another one of our venues
Speaker:and a sous chef, and he's now moved out into another, in, into other
Speaker:restaurants within the industry.
Speaker:And he's now doing his own thing.
Speaker:Uh, but yes, that pathway is a hundred percent capable.
Speaker:And we've had people that have started front house and are now in office.
Speaker:We've had people start front house that now do events that have gone
Speaker:from front house to marketing.
Speaker:there is huge opportunity for growth and it's, that's
Speaker:exciting.
Speaker:I'm gonna ask this question.
Speaker:I really hope you take it where I want it to go, because obviously I know
Speaker:you personally and I know the thing that lights you up and it, you know,
Speaker:gets you outta bed every morning.
Speaker:What's one of your most recent career highlights that maybe goes beyond cooking?
Speaker:there's a couple.
Speaker:The, the, the big one is I've been given the opportunity to
Speaker:write several cookbooks mm-hmm.
Speaker:For the we've just finished our third cookbook and it came to markup last year.
Speaker:It's now available to, to the public through the restaurants,
Speaker:and a couple of select bookstores.
Speaker:still hungry.
Speaker:Yeah.
Speaker:Still hungry.
Speaker:Yes.
Speaker:that.
Speaker:Is one of the highlights of my career is the opportunity to write books.
Speaker:'cause I, I love the written word.
Speaker:I love Yep.
Speaker:That process,
Speaker:And then early this year got invited to, uh, Bendigo Writers Festival.
Speaker:So
Speaker:Indigo Writers Festival.
Speaker:Yep.
Speaker:that's an interesting one.
Speaker:As
Speaker:an As a, as a, as an author?
Speaker:As an author.
Speaker:Yeah.
Speaker:Which was, really humbling.
Speaker:And it's humbling 'cause the book was written for, everyone that's ever
Speaker:experienced a chin, chin experience, but wants to try and recreate it at home.
Speaker:So there's, I spent a lot of time with this book working out how my
Speaker:food could best be recreated at home.
Speaker:Yep.
Speaker:And I spent most of that time cooking it at home.
Speaker:interesting.
Speaker:I moved several years ago and the new house has induction.
Speaker:So initially I was like, I
Speaker:wait, no gas.
Speaker:'cause that would be, you'd be cooking with gas in the,
Speaker:do you know what, and I do wanna, and I do wanna stay on this for a
Speaker:second 'cause it is relevant because obviously we're all electric, you know,
Speaker:advocates for electric and I know I've known you for a long time now and.
Speaker:Gas is a big part of your DNA when it comes to cooking.
Speaker:Yep.
Speaker:And tell me your experience of cooking on induction cook crops.
Speaker:Well, when we bought the house, I said to feed, the first thing we're gonna do
Speaker:is pull that out and replace it with gas.
Speaker:Yep.
Speaker:And then I moved in and I started cooking.
Speaker:And two of the most important things, the most relevant
Speaker:things when it comes to cooking,
Speaker:are
Speaker:Heat control.
Speaker:Yes.
Speaker:And intensity.
Speaker:Yes.
Speaker:Okay.
Speaker:Right.
Speaker:The control needs to be very accurate.
Speaker:You need to be able to go from high to low quickly, which is why gas is so amazing.
Speaker:Right.
Speaker:'cause it goes bang, bang.
Speaker:Okay.
Speaker:Induction
Speaker:is as quick, if not quicker.
Speaker:The other thing with induction is, uh, I had yet to find a domestic gas.
Speaker:Stove top that had the heat required in the flame to cook
Speaker:things like pad Hai at home.
Speaker:I've never
Speaker:Pad Tai in any of the cookbooks because I didn't want to write a recipe
Speaker:for a dish that would be inferior right now to what you would getting.
Speaker:Now
Speaker:we can really lean into any of our listeners who supply.
Speaker:Why induction Cooktops to sponsor the podcast.
Speaker:So
Speaker:that was a game
Speaker:So when I,
Speaker:when we moved into this house and
Speaker:was forced
Speaker:to start cooking on this thing, I very quickly went from, we're ripping this out
Speaker:next week to, oh my God, this is amazing.
Speaker:Check out this stir fry power setting.
Speaker:It's, it's like as hot as hot.
Speaker:And my home cooking entered a whole new realm.
Speaker:So it's been amazing.
Speaker:So, so, so you're
Speaker:cooking it on induction at home?
Speaker:Yeah.
Speaker:is there a time in our life in an not too distant future where Lucas
Speaker:Group, kitchens are induction?
Speaker:we've already had an induction top in the front kitchen at Chin Chin
Speaker:from the opening, complete induction, I don't think we're there yet.
Speaker:That's not to say, the future doesn't look
Speaker:like that.
Speaker:It's gotta be a durability theme because it's glass.
Speaker:And if you are moving pots and pans everywhere, like you're a
Speaker:high chance you're gonna shutter that glass until they can.
Speaker:Maybe come up with something that's more commercial.
Speaker:So if you throw something on
Speaker:do you, do you know what, there are inherent challenges.
Speaker:I, I reckon Chris likes a challenge, so I'm hoping that Chris listens to this.
Speaker:So, Chris, if you are listening, I bet you you can't do it.
Speaker:So I, I wanted, look, we
Speaker:love, we love fire, we love wood fire.
Speaker:What's that restaurant in Sydney?
Speaker:They just cook with fire theory is like
Speaker:seeing some of the, you know, and I'm always drawn to, because I know when
Speaker:you're gonna go and do these things.
Speaker:You've been in pmo, you go to Adelaide and all that kind of stuff,
Speaker:and there's always these amazing theatrical, I don't know, vibe around
Speaker:cooking on this big fucking metal thing and there's fire underneath it.
Speaker:Like, I don't think you can replace that.
Speaker:Like that has to, it has soul that has to stay.
Speaker:Yeah.
Speaker:But I think just generally speaking in a kitchen, like
Speaker:could it, could it get there?
Speaker:Could it get there?
Speaker:There it edges ever closer.
Speaker:Yeah.
Speaker:Every day.
Speaker:Great.
Speaker:And,
Speaker:and there are valuable.
Speaker:sides to both of it.
Speaker:Like, and for me, like wood fire with induction and.
Speaker:Really high quality like electric ovens that, you know, combi
Speaker:ovens with steam, et cetera.
Speaker:It, it makes a huge array of food cooking styles possible, which is exciting.
Speaker:And, and I would imagine that, like if you, just circling back to the wood
Speaker:fire cooking for a second, there's a flavor in there you cannot recreate
Speaker:without having something burning.
Speaker:Yes.
Speaker:no matter whether you're using smoked flavored oils or Yeah.
Speaker:Like you can do smoked salts, you can do smoked, you can cold smoke things.
Speaker:But the, the actual act of cooking something over an open flame Yeah.
Speaker:Is irreplaceable
Speaker:Now, before we wrap up, there is also something else that I know about you.
Speaker:Yep.
Speaker:Uh, incredibly passionate person.
Speaker:Caring person.
Speaker:You know, I've experienced your love and care over the last few years
Speaker:of us being friends, but there's also something else that you do.
Speaker:Yep.
Speaker:and, and this, this one is like really.
Speaker:For me is mind boggling.
Speaker:Like it still blows my mind that it's, that it's real.
Speaker:Uh, 'cause 30 odd years ago when I started cooking, the notion that I would ever
Speaker:be, I mean even this right now, right?
Speaker:The notion that I would ever be in a position to be sharing my knowledge
Speaker:and, and the things that I've learned with people was really foreign.
Speaker:Like, I was like, you know, you, you, you became a chef because
Speaker:You are a bit of an oddity.
Speaker:Like you, you know, it, it, it's where the sort of,
Speaker:you weren't smart enough to go to, to uni, so go to something else.
Speaker:else.
Speaker:Um, there, there was certainly
Speaker:elements of
Speaker:that, that that's what our industry
Speaker:is.
Speaker:Yeah, there was certainly elements of that and I think as all the
Speaker:industries have evolved, that has been found to be not the case.
Speaker:But I, I certainly didn't expect to be able to be in a room.
Speaker:Doing this or be in a room in front of 600 people auctioning myself off
Speaker:to raise money for charity like that.
Speaker:That is insane.
Speaker:Um, and eight years of doing that for the Starlight Foundation, uh, led to
Speaker:me being made an ambassador for them.
Speaker:That's cool.
Speaker:At the end of last year.
Speaker:That's insane.
Speaker:Um,
Speaker:I remember the moment that you told all of us, and we kind of saw it coming
Speaker:for a while, and then you're like.
Speaker:It's official.
Speaker:Yeah.
Speaker:And it was like, it was a really special moment because I knew how much it meant
Speaker:to you and you know, like it, it like you can make all the money in the world,
Speaker:you can be as successful as possible.
Speaker:You can, you know, have your name everywhere.
Speaker:You can be the brand in the face of Chin Chin.
Speaker:But like that there surely is like, has to be one of the highlights.
Speaker:other than the cookbook, of course, marketing
Speaker:outside of,
Speaker:Partin
Speaker:outside of my family, it's up there with the greatest things I've ever done.
Speaker:Yeah.
Speaker:It's that way because like I said, I never expected to be in that position.
Speaker:Yeah.
Speaker:I never be expected to be in a position where, where my gift and my
Speaker:intrinsic
Speaker:Decision, set of decision making skills led to me being able to help other people.
Speaker:Yeah.
Speaker:Attain health a better, yeah.
Speaker:Life, right?
Speaker:Yeah.
Speaker:So like,
Speaker:there are
Speaker:an incredible array of amazing charities out there.
Speaker:Starlight for me is like, is a hundred percent my favorite
Speaker:And I think
Speaker:I love most about the Starlight Foundation is that these kids are
Speaker:facing things way, way beyond.
Speaker:Their age and their ability to understand how the world works, and
Speaker:they face it with such braveness and such integrity and such humbleness.
Speaker:Like it is, it is absolutely mind blowing when you see these
Speaker:kids talk about their journey.
Speaker:They're constantly putting other people before them.
Speaker:Like And, and it is so humbling to be able to be in a position to, and I've been
Speaker:into the hospital and visited and we, you know, I went in at Christmas time and I
Speaker:appeared in the, in the Royal Children's Hospital Panama with the and, and so good.
Speaker:like they are so wonderful.
Speaker:And you come away from that going as an adult, I need to be better.
Speaker:Yep.
Speaker:I need to be less judgmental.
Speaker:I need to be less sensitive.
Speaker:I need to be more driven.
Speaker:I need to be more focused.
Speaker:Because there are kids out there facing way bigger challenges
Speaker:than we could ever imagine.
Speaker:And they do it like that with their eyes closed.
Speaker:It's so malleable and adaptable, aren't they?
Speaker:And I told you guys when it, when it happened, like it is, um, incredibly.
Speaker:Humbling to me to have been asked and to be afforded that opportunity.
Speaker:And we go out of our way every year to make sure that we can make as
Speaker:many kids' lives better as possible.
Speaker:I can literally hear that and a passion in your voice.
Speaker:I've got one final question for
Speaker:you.
Speaker:So you said you've got a gift and people
Speaker:come to you to learn.
Speaker:Yep.
Speaker:How do you learn?
Speaker:I have this set of golden values that I try and attribute my life to.
Speaker:and one of them is this eternally curious piece.
Speaker:I like to be eternally curious.
Speaker:I like to be constantly looking for whatever the day might offer,
Speaker:and I, and believe that every day has something to bring to the
Speaker:table, and if I go into it hungry.
Speaker:Uh, funnily enough, as a chef, it's a word that comes up a lot, but if I go
Speaker:into it hungry, I will discover things.
Speaker:And so, I learn from those around me.
Speaker:I learn from my interaction with people.
Speaker:I learn from sharing.
Speaker:like the interesting thing about sharing right, is no understands the knowledge
Speaker:in their head until they share it.
Speaker:until shared, it's just noise a
Speaker:a hundred that is honest.
Speaker:Yeah.
Speaker:If you can't explain.
Speaker:to someone else what you're doing, you don't know well enough.
Speaker:Yes.
Speaker:Yep.
Speaker:Right.
Speaker:And so in the sharing, not only do you get to reinforce what it is in
Speaker:there, but you also get to learn.
Speaker:The potential way to evolve that into something better.
Speaker:Yeah.
Speaker:And that, that has to be a driver.
Speaker:Like you have to be driven by this, this insatiable appetite for excellence and
Speaker:adventure and learning and curiosity
Speaker:'cause I don't ever wanna wake up tomorrow and go, fuck, I've done it all.
Speaker:I've like, I've had enough.
Speaker:growing up my dad Yeah.
Speaker:Was a draftsman.
Speaker:So on the, on the dining room table, all of my young life
Speaker:with these technical drawings.
Speaker:Yeah.
Speaker:Amazing.
Speaker:Back in, back when draftsmanship was still done by hand, pre cad.
Speaker:Right.
Speaker:So back when he sat and he drew everything up and, and so I grew
Speaker:up looking at technical drawings of houses and how they came together.
Speaker:It, it, it became a huge part of my psyche about how my brain works.
Speaker:Like I love the technicality.
Speaker:Yep.
Speaker:But I also love the freedom of thought that is allowed to
Speaker:flow once the technicality is.
Speaker:Yep.
Speaker:Down.
Speaker:Right.
Speaker:So I like, I like structure.
Speaker:Yeah.
Speaker:But I like there to be enough space within the structure for
Speaker:freedom of thought to flow.
Speaker:It's, it's a huge part of what created
Speaker:who I am.
Speaker:And so those technical drawings have led me to here, to today and I would never
Speaker:have thought about it until sitting here with two builders right now.
Speaker:And you talking about why the fuck have we got a chef on here?
Speaker:And I'm thinking.
Speaker:Holy shit.
Speaker:Like another one of my values is you find yourself where you need to be.
Speaker:I'm here because dad created a love within me for, for shape and form and function
Speaker:and, but also curiosity and creativity.
Speaker:Yeah.
Speaker:Yeah, mate, I reckon, uh, we can thank you so much for sharing.
Speaker:Yeah.
Speaker:Honestly, I can't say anything other than that.
Speaker:Thank you for sharing.
Speaker:Thank you.
Speaker:Thanks for having me, man.
Speaker:Cheers, buddy.