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are you gonna get more repeat customers?

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And I think it varies depending on the
type of product that you're selling.

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And is it a product that does, you know,
result in people purchasing it more

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often, um, and is delivering, gonna make
it better for that, for your customer?

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Welcome to the e-Commerce Podcast
with me your host, Matt Edmundson.

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Now, the E-Commerce podcast is a show all
about helping you deliver e-commerce wow.

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And to help us do just that, I'm chatting
with today's guest, Steve Orenstein,

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from Locate2u about how you can master.

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Oh yes, same day delivery.

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We're gonna be talking about how we can
do that in our own e-commerce business.

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But before Steve and I dive into our
conversation, let me share with you

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a podcast pick, a previous episode
or two that I think you might enjoy

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from the e-commerce podcast archives.

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The first one, given today's topic is
how to build a fulfillment infrastructure

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that will scale with your business.

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Our conversation was with

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Harry Drapuch, which was

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a

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phenomenal conversation.

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So do check that out.

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And actually, I did an episode way back,
which probably has still some relevance

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though on understanding the real costs
of e-commerce shipping for your business.

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You can access our podcast picks and
our entire podcast archive for free on

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our website at ecommercepodcast.net.

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Plus, if you're there,
sign up for the newsletter.

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We will send all the links to our podcast
picks along with the notes and the links.

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Uh, from today's conversation
with Steve, they all get delivered

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straight to your inbox at no cost
to you, which is pretty amazing.

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Plus we'll email you every week when we
do a new episode, so you stay up to date.

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Now, are you struggling to
grow your e-commerce business?

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Do you feel like you are constantly
spinning your wheels trying to

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figure out what to focus on next?

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Well, let me tell you, I have been there
and I know how frustrating that is, and

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that's why I love, love, love the cohort.

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Oh yes, the e-commerce cohort, which
sponsors this show and the e-commerce

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cohort has brought to you a free
resource called E-Commerce Cycles.

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It's a mini course which walks you
through the proven framework that I

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use in all my e-com businesses, uh, for
building successful e-commerce businesses.

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I'm gonna show you the specific
steps I take in my own e-commerce

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company so you can put those to
practice exactly how I do them.

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And the good news is, of course,
as you would expect, just like

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the podcast, it's completely free.

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You don't even need an email
address to get access to it.

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Uh, you can find out more at
ecommercecycles.com, e-commerce

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cycles as in a bike, you
know, the cycle of e-commerce.

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Uh, ecommercecycles.com.

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Uh, to access this free, to access this
free training and get started today, it

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is time to start delivering e-commerce.

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Wow.

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To your customers with the help of
e-commerce cohort, so do check that out.

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Now, that's the sponsor.

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Let's talk a little bit
about today's guest.

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Steve is a born entrepreneur who
blazed his trail by Ditching University

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at 19 to build his own business.

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Connect2Field.

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After successfully selling it to
Fleetmatics, he set his sights on

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revolutionizing same day delivery with
the groundbreaking Zoom2u platform.

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And now also the Locate2u platform.

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With over 120,000 happy customers
ranging from SMEs to corporate

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giants like DHL, Bunnings and
Nespresso, Steve is shaking up the

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delivery world one parcel at a time.

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And given that this is such a hot
topic, uh, and always will be a hot

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topic with e-commerce cuz we are
delivering something at least, quite

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looking forward to this conversation.

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Steve's great to have you on the show.

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Thanks for joining us Bud.

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How you doing?

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Good, Matt.

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Great to be here.

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And it is fair to say, uh, if those aren't
those of you listening to the podcast,

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which is I know the vast majority,
like 99.9% of people listen to it, you

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won't see the fact that it is pitch
black, uh, for Steve and that you are

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on the other side of the world, right?

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That's, that's it, yeah's, uh, just
after 10:30 at night in Sydney.

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But, uh, yeah, great, great to be here.

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It's funny, the different
time zone things still.

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I, I still, um, I still can't get my
head around how it works, especially

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when you fly from LA to New Zealand
that somehow you, you, you, you

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kind of miss a day of your life and
I'm not quite sure how it works.

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Yeah.

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Or or the other way you gain a day.

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Yeah.

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Yeah.

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It's like, what, how did I do that?

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I don't know.

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I've just gone back in time.

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It's very, very peculiar.

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Do you travel to the states much?

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I do.

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Yeah, definitely.

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Um, in fact, all over, um, we've got a
team actually in Manila and we've got

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a team in India, so definitely, yeah.

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Spend a little bit of time there and also
to the US to meet, meet with customers.

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Yeah.

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Yeah.

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And so you, you're quite used
to this time zone hopping thing.

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Yes, definitely.

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Yeah.

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So we read there in your bio, Steve,
that you dropped outta uni at 19.

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Uh, which is, uh, it's not an unheard of
story, is it with anyone that's a little

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bit entrepreneurial, but what can I ask?

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What were you studying at uni
and why it was so bad that

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you decided to drop out at 19?

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Yeah.

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Um, I, I started, uh, studying IT
and so, uh, and also I was doing

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a, a business degree at the same
time, so we're doing two degrees.

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Um, yeah, and I guess what I started,
I really wanted to run a business.

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Um, I dunno why, but I just did.

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And, um, A lot of, like the software
side of things that we were learning

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and even the programming that they were
teaching was just quite out of date.

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Mm.

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Um, and so after doing that for a
little while, you know, I had an

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opportunity to go and I just decided to
pause it and go and work for someone.

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And at that stage ended up,
um, taking over the business

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that I was, I was working in.

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And, um, yeah.

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So I, I planned to go back,
but uh, never went back.

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Never went back.

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It's interesting, isn't it?

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It's, uh, and, and why would
you need to now, right.

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So yes, fast forward, uh, a few
years and we have, um, locate2u.

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So for those that maybe don't know
what that is, um, listening to the

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show, just give a quick background
on the company and then we're gonna,

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we're gonna jump into the whole
conversation about delivery and e-com.

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Yeah, sure.

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Um, so 2019 I started a business called
Zoom2u, and essentially it's Uber

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for delivery based here in Australia.

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Um, we operate in mo all the major
capital cities, um, providing a same

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day delivery experience, um, designed
for e-commerce and retail businesses,

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but also for, um, lots of others.

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You know, small businesses and consumers.

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Um, and so that business, you know,
drivers have an app on their phone.

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They can choose to accept
bookings as they come through.

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Um, but the customer gets that live
tracking experience so they can see

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when that delivery is actually arriving.

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And also on the same day.

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And as we were building that business,
uh, what we found was a lot of

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companies were running their own
fleet of their own drivers, but were

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wanting to use the technology that we'd
built inside of the Zoom2u business.

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Um, and so then we started
building the locate2u product.

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Um, and today we now sell
that across, across the globe.

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We've got over 500 customers globally.

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Um, and that helps companies
that are running their own fleet

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of their own drivers, allowing
them to do things like route

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optimization, um, but also be able to.

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Send a live tracking link to their
customer so the customer can see the

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live location of, of the driver arriving.

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And so I think, you know, when I
started the business, it was all

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around making sure that you tell
the customer when you're arriving.

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And in most e-commerce stores today, even
when you go through the checkout process,

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the, the consumer never actually knows
when that product's actually gonna arrive.

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And I think over, you know, in
the future that's gotta change.

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And I think Amazon has done that pr
pretty well in most parts of the world.

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Um, but most of these small, medium-sized
e-commerce businesses still at the point

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of checkout you, it's gonna go through,
you know, your typical postal networks or

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maybe a courier company, but the consumer
never has an idea of when that's arriving.

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And often they're not gonna
get that on the same day.

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And, um, yeah, we, we, we set
about solving that and initially

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just in Australia with, with
our network through Zoom2u.

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but now doing that, uh, on a global
basis with our locate2u product.

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Well, that sounds fascinating.

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And, and, and let's jump in.

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I mean, you mentioned the
e-commerce business, you know, and.

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You go through the checkout and
it's still the biggest reason

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for cart abandonment is um, yes.

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Hi.

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Things like hidden shipping fees or I
don't know when it's going to arrive.

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It's correct.

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It's not clear on the site, right?

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Yeah.

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Um, And I guess for a lot of
entrepreneur, uh, a lot of e-commerce

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businesses, they're at the mercy
of the couriers, which they use.

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So you take, correct.

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Um, our e-comm brand, for example,
we distribute all over the world.

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So I'm not, I'm, I've not got my
own worldwide delivery network yet.

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Maybe one day I'll compete with
Amazon when we get big in, um, but

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I, I ju I just don't have that.

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So I'm at the mercy in a lot of ways at
um, I'm at the mercy of our, our couriers.

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Um, and so it's, is it, it's a little
bit more complex to say this is

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exactly what it's gonna arrive, right?

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Definitely, definitely.

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Yeah.

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And so I think it is, um, it's still
complicated today and I think it's, it's

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gonna get simpler in, into the future.

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But I think it's also dependent on
different types of products and, you

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know, whether it's a retail store or
whether, you know, it's certain types of

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product lines, um, you know, if you're
selling a relatively low value item,

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um, it doesn't make sense that you're
gonna do like a fast delivery, cuz the

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economics does, doesn't make sense.

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But if you're selling a high value
item, then you can do a lot of, you

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know, Smarter things around how you
can actually do that delivery and

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having multiple carriers available
at the point of checkout to choose

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giving the customer choice as to which
particular carrier that they're gonna

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use, um, and then being able to select
something that's gonna be faster.

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Yeah.

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Yeah.

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And so what kind of things make
sense then for same day delivery?

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00:10:01,422 --> 00:10:06,102
Um, I mean, we see, I think it
varies between different types of

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products, but, you know, I've seen
great success even with, you know,

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some larger items like furniture, um,
which, you know, high value value,

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electronics, you know, mobile phones,
um, yeah, all those types of things.

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But then, you know, you might have,
you know, a, a florist and baked goods.

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Um, those all definitely make sense.

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I think, you know, any product.

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That is over $50 and you're
able to do, um, you're able

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to get volume of that product.

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So if you're only selling one of
those items a day, then it makes it

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harder to make same day delivery.

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Make sense?

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But if you are able to put through
these amounts of volume mm-hmm.

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And potentially it's also about
restricting the delivery area that

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you're actually offering that from.

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And so if you're running a retail store
or even e-commerce, you say, okay, well

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within a 10 kilometer radius of that
particular location, then I'm gonna be

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able to offer a same day service, and
you're gonna batch them into areas.

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Uh, and I would always start by thinking
about batching it into time windows.

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00:11:01,302 --> 00:11:04,092
Um, often people make the mistake
of saying, I'm gonna turn on three

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hour delivery from the time of
when that order arrives and have

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00:11:06,402 --> 00:11:07,602
it delivered within three hours.

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And that's generally
not gonna be practical.

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Um, because you, you just dunno when
those orders are all gonna come in,

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you're not gonna be able to consolidate
many orders together and you're not

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gonna get the efficiencies around getting
the price as low as you possibly can.

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Whereas if you batch it into Windows,
then you know, okay, we're gonna have

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three windows throughout the day.

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00:11:24,792 --> 00:11:27,552
You might start with one
window, might be between.

227
00:11:27,597 --> 00:11:29,217
Six and nine o'clock at night.

228
00:11:29,667 --> 00:11:32,427
And then orders come in through the
day, the customer knows that at nine

229
00:11:32,427 --> 00:11:34,947
o'clock, you know, before nine o'clock,
they'll have that product delivered.

230
00:11:34,947 --> 00:11:37,677
They'll actually be at home
cause they've left work.

231
00:11:38,127 --> 00:11:41,577
Uh, and then you can actually, you know,
deliver it at a cost effective price.

232
00:11:42,267 --> 00:11:45,117
Uh, one of, I guess one of the
biggest things that we see from

233
00:11:45,117 --> 00:11:48,837
e-commerce businesses is around,
wanting to do faster delivery, but

234
00:11:48,837 --> 00:11:51,007
wanting to do that, cost effectively.

235
00:11:51,717 --> 00:11:54,957
And the way you do that is by
batching those orders together.

236
00:11:55,107 --> 00:11:58,947
And so, It's typically the distance
in how far that driver's having to

237
00:11:58,952 --> 00:12:00,537
travel is how much it's gonna cost you.

238
00:12:00,967 --> 00:12:01,257
Yeah.

239
00:12:01,262 --> 00:12:05,607
And if you're able to give that
driver 10, 20, 50 parcels in one go,

240
00:12:06,057 --> 00:12:09,747
then, and they're able to do that in
a, in a short period area, then you

241
00:12:09,747 --> 00:12:13,197
can drive that cost to be, you know,
at, at sometimes as cheap as what

242
00:12:13,197 --> 00:12:14,637
you're doing with your local courier.

243
00:12:15,087 --> 00:12:15,177
Mm-hmm.

244
00:12:16,287 --> 00:12:17,127
It's interesting, isn't it?

245
00:12:17,257 --> 00:12:23,232
I mean, I, um, I'm very aware
that when it comes to e-comm, the

246
00:12:23,232 --> 00:12:24,852
final mile is a big thing, right?

247
00:12:24,857 --> 00:12:24,942
Yep.

248
00:12:24,972 --> 00:12:26,532
We, the last mile they
call it, don't they?

249
00:12:26,532 --> 00:12:31,002
So you, um, especially if you're using
like a National Courier service, you know

250
00:12:31,002 --> 00:12:34,602
that what happens in that last mile is,
is usually the most important, critical,

251
00:12:34,602 --> 00:12:37,542
and what you're doing in effect is you're
saying, well, if, if you're selling those

252
00:12:37,547 --> 00:12:39,222
locally, why, why give it to someone else?

253
00:12:39,582 --> 00:12:39,792
That's right.

254
00:12:39,792 --> 00:12:40,722
You can sort it out yourself.

255
00:12:40,727 --> 00:12:41,472
That's that's right.

256
00:12:41,477 --> 00:12:43,212
And you can, you can get that too.

257
00:12:43,532 --> 00:12:44,552
To somebody's house.

258
00:12:44,972 --> 00:12:45,662
So yeah.

259
00:12:46,172 --> 00:12:50,222
What kind of number numbers
start to make sense, Steve?

260
00:12:50,222 --> 00:12:55,322
Because, um, I, I get that if I'm doing
baked goods, if I'm doing a florist, if

261
00:12:55,322 --> 00:12:59,282
I'm doing expensive electronics and I've
got a good local market, you know, people

262
00:12:59,282 --> 00:13:04,532
are buying online and I'm delivering
stuff, what sort of numbers makes sense?

263
00:13:04,532 --> 00:13:06,092
You talked about volume.

264
00:13:06,392 --> 00:13:06,872
Um,

265
00:13:07,142 --> 00:13:13,017
yeah, I mean, I look at it in, in
one way is that, Every e-commerce

266
00:13:13,022 --> 00:13:16,227
business spends a lot of money
getting a customer to your site.

267
00:13:16,527 --> 00:13:16,617
Mm-hmm.

268
00:13:16,857 --> 00:13:18,867
And then the delivery
experience is generally poor.

269
00:13:19,477 --> 00:13:21,387
And so you don't get that repeat order.

270
00:13:21,777 --> 00:13:24,657
And so I think the way in which
e-commerce businesses should think about

271
00:13:24,657 --> 00:13:28,002
it is, I wanna provide a really great
delivery experience, particularly for

272
00:13:28,002 --> 00:13:29,382
the people that are locally around me.

273
00:13:29,592 --> 00:13:32,412
And I'm gonna get a whole bunch of
word of mouth from that, and I'm

274
00:13:32,412 --> 00:13:35,382
gonna get a whole bunch of people
coming back and repeat ordering.

275
00:13:35,802 --> 00:13:37,062
Depending on the type of
product you're selling.

276
00:13:37,062 --> 00:13:38,742
If you're selling a product
that's just like a one-off

277
00:13:38,747 --> 00:13:40,032
purchase, then probably not.

278
00:13:40,332 --> 00:13:40,572
Yeah.

279
00:13:40,572 --> 00:13:43,662
But if you are a product that people are
gonna keep on buying, then if you can

280
00:13:43,667 --> 00:13:48,042
make that delivery experience really good,
then you're gonna be able to drive volume.

281
00:13:48,042 --> 00:13:52,092
And so it may mean in the, in the early
days of starting this, you may lose

282
00:13:52,092 --> 00:13:54,392
some money in, in starting this out.

283
00:13:54,957 --> 00:13:57,417
but then you should be able to
get to some scale where you make

284
00:13:57,417 --> 00:13:58,797
it, um, where it makes sense.

285
00:13:58,797 --> 00:14:03,717
And so, um, I, I think even at, you
know, 20 or 20 orders a day, you can

286
00:14:03,717 --> 00:14:05,997
actually do this cost effectively, right?

287
00:14:05,997 --> 00:14:09,297
Um, and you might, you might
start with a smaller radius.

288
00:14:09,297 --> 00:14:12,207
You might just say, you're gonna
only offer this in, you know,

289
00:14:12,207 --> 00:14:15,147
within five kilometers, which
means you're gonna drive density.

290
00:14:15,492 --> 00:14:19,002
Um, and so the driver's not gonna have
to travel as far, they can get all those

291
00:14:19,002 --> 00:14:20,402
deliveries done within a couple of hours.

292
00:14:20,402 --> 00:14:20,722
Mm-hmm.

293
00:14:20,802 --> 00:14:22,812
And, you know, you've got this
fixed cost to actually do that

294
00:14:23,202 --> 00:14:24,672
every single day of the week.

295
00:14:25,617 --> 00:14:26,427
That's really interesting.

296
00:14:26,427 --> 00:14:29,487
So, uh, five kilometers
for our American listeners.

297
00:14:29,607 --> 00:14:32,367
Uh, about 3.5 miles, I'm
guessing somewhere around there.

298
00:14:32,517 --> 00:14:33,477
3, 3, 3.

299
00:14:33,482 --> 00:14:34,797
About 3, 3, 3 and a half miles somewhere.

300
00:14:34,797 --> 00:14:39,027
Anyway, um, five clicks I think
is the military term, isn't it?

301
00:14:39,147 --> 00:14:41,187
Uh, it's uh, it's a five click radius.

302
00:14:41,907 --> 00:14:45,717
Um, so, so I mean, this is
really interesting, isn't it?

303
00:14:45,717 --> 00:14:48,977
So if you are getting sort of
20, 30 local orders a day within.

304
00:14:49,572 --> 00:14:53,832
Uh, a five kilometer, five click radius,
three and a half mile radius from your

305
00:14:53,832 --> 00:14:59,952
business, then actually you're, you should
probably start looking at something like

306
00:14:59,952 --> 00:15:03,822
same day delivery because you are, you're
gonna deliver a much better service and

307
00:15:03,822 --> 00:15:09,572
the costs, um, of it aren't too dissimilar
to what you would've been paying anyway.

308
00:15:09,802 --> 00:15:10,722
Is that what I'm understanding?

309
00:15:10,727 --> 00:15:10,932
That's right.

310
00:15:11,262 --> 00:15:11,552
Yeah.

311
00:15:11,557 --> 00:15:11,652
Yeah.

312
00:15:11,652 --> 00:15:13,002
Def definitely, definitely.

313
00:15:13,662 --> 00:15:16,542
And you know, with most courier
companies, usually you're

314
00:15:16,542 --> 00:15:18,252
paying for multiple parcels.

315
00:15:18,597 --> 00:15:18,867
Yeah.

316
00:15:18,897 --> 00:15:23,367
Um, and so there's a fee every time
there's numerous parcels, whereas if

317
00:15:23,367 --> 00:15:26,817
you're just running your own fleet of your
own drivers, you're probably paying maybe

318
00:15:26,817 --> 00:15:30,267
a per drop rate or you're paying an hourly
rate for that particular contractor.

319
00:15:30,597 --> 00:15:30,747
Yeah.

320
00:15:30,777 --> 00:15:34,287
Um, and so, you know, you're not paying
extra for those additional parcels.

321
00:15:34,287 --> 00:15:36,687
So often it, it, it can
be really cost effective.

322
00:15:37,797 --> 00:15:43,587
So how do you go about, um, I mean, I,
I get that if, if I'm listening to this

323
00:15:43,587 --> 00:15:46,317
thinking, actually, I, for, for me, I.

324
00:15:46,797 --> 00:15:50,247
If I was in London, I can see straight
away that this would make sense for us.

325
00:15:50,247 --> 00:15:53,457
You know, we could do some kind of
something in London, same day delivery.

326
00:15:53,547 --> 00:15:53,667
Yeah.

327
00:15:54,057 --> 00:15:56,037
Uh, which would be really interesting.

328
00:15:56,547 --> 00:16:01,137
Um, but how do, how would I go about, I.

329
00:16:02,232 --> 00:16:06,192
Finding, maybe this is is a
silly question, but I I'll

330
00:16:06,192 --> 00:16:07,422
ask it anyway cuz Why not?

331
00:16:07,722 --> 00:16:13,092
How do I go about finding people that
I am paying to deliver this service?

332
00:16:13,092 --> 00:16:15,042
Am I connecting with Uber drivers?

333
00:16:15,042 --> 00:16:16,812
Am I connecting with taxi drivers?

334
00:16:16,932 --> 00:16:18,402
What, what's the sort of the, yeah.

335
00:16:18,852 --> 00:16:20,172
What things have you,
you found work there?

336
00:16:20,982 --> 00:16:21,582
Yeah.

337
00:16:22,062 --> 00:16:24,552
Uh, in any country, every
country it's, it's different.

338
00:16:24,672 --> 00:16:27,282
Um, but you know, the one thing that I.

339
00:16:27,717 --> 00:16:31,167
Is probably common across all of them is,
you know, Facebook groups really good.

340
00:16:31,497 --> 00:16:31,587
Mm-hmm.

341
00:16:31,587 --> 00:16:35,787
There are lots and lots of, uh,
Uber Facebook groups, so, Um, and

342
00:16:35,792 --> 00:16:37,257
Uber driver fa like Facebook groups.

343
00:16:37,257 --> 00:16:38,217
So you can actually join those.

344
00:16:38,217 --> 00:16:40,407
You can actually post something in there
saying you're looking for a driver in

345
00:16:40,407 --> 00:16:42,537
this area, and you'll get inundated.

346
00:16:42,717 --> 00:16:45,927
Um, I'd suggest you get, you put up
a form of, of some sort of a link

347
00:16:45,927 --> 00:16:48,807
to a form where you can actually,
I can fill out that information.

348
00:16:49,407 --> 00:16:53,127
Um, but yeah, just generally getting
drivers is now relatively easy.

349
00:16:53,217 --> 00:16:54,957
Um, that's easy part of, of our business.

350
00:16:54,957 --> 00:16:58,737
In the Zoom2u side of things, um, yeah,
there's d lots of different sites,

351
00:16:58,737 --> 00:17:00,057
you know, whether it's going on to.

352
00:17:00,247 --> 00:17:03,037
There's, you know, general recruitment
sites, you can post jobs on there.

353
00:17:03,037 --> 00:17:05,137
For drivers, it's, it's
pretty easy to get drivers.

354
00:17:05,797 --> 00:17:06,087
Okay.

355
00:17:06,092 --> 00:17:09,007
Um, and so that's, I think
that's the easy part.

356
00:17:09,067 --> 00:17:12,547
And it's just finding, you know, good
ones and it's probably thinking about,

357
00:17:12,547 --> 00:17:15,697
you know, what is the way of being able
to identify what is a good driver or

358
00:17:15,697 --> 00:17:17,257
what's a, what's gonna be a poor driver.

359
00:17:17,757 --> 00:17:21,687
One of the things that we did inside of
Zoom2u very early on is that we actually

360
00:17:21,687 --> 00:17:25,287
made it like, and we've got thousands
of drivers on our Zoom2u platform.

361
00:17:25,407 --> 00:17:29,187
Um, we actually made the onboarding
process complicated and we made them

362
00:17:29,187 --> 00:17:31,797
go through a series of steps purposely.

363
00:17:31,802 --> 00:17:31,827
Okay.

364
00:17:32,352 --> 00:17:34,932
Because it ident, it allowed us
to identify whether or not the

365
00:17:34,932 --> 00:17:36,492
driver could follow instructions.

366
00:17:36,582 --> 00:17:39,462
And if they could follow instructions,
then they're gonna be, you know,

367
00:17:39,462 --> 00:17:40,512
great at being able to deliver.

368
00:17:40,542 --> 00:17:43,242
Cuz that's what they have to do is, you
know, follow instructions typically.

369
00:17:43,722 --> 00:17:46,512
Um, and whereas they couldn't follow
the instructions and we knew that they

370
00:17:46,512 --> 00:17:48,672
couldn't quite understand things and we
knew that we were probably gonna have

371
00:17:48,677 --> 00:17:51,882
difficulties in them actually being a
driver on the, on the Zoom2u platform.

372
00:17:52,392 --> 00:17:54,102
Yeah, that's really fascinating.

373
00:17:54,102 --> 00:17:58,182
So, just to clarify then, with the,
the same day delivery service, if it's

374
00:17:58,187 --> 00:18:00,852
something that you are listening, you
know, listening to this podcast and you

375
00:18:00,852 --> 00:18:03,432
are thinking, listen, now I wonder if I
could make this work in certain cities.

376
00:18:04,062 --> 00:18:10,332
This is not a case of getting, um,
Uh, my branded vans and drivers

377
00:18:10,332 --> 00:18:12,222
with my branded uniforms, like UPS.

378
00:18:12,222 --> 00:18:16,122
This is a case of actually I'm gonna tap
into a network, which is already there.

379
00:18:16,182 --> 00:18:17,442
These guys have already got cars.

380
00:18:17,442 --> 00:18:19,032
They're already used to delivering stuff.

381
00:18:19,542 --> 00:18:22,752
I'm just gonna go recruit
them and they're going to use

382
00:18:22,812 --> 00:18:24,682
some technology like Locate2u.

383
00:18:24,702 --> 00:18:25,812
They're gonna have an app on there.

384
00:18:25,872 --> 00:18:30,252
Um, and just like they do with an Uber
job, I'm guessing they, we, we as a

385
00:18:30,252 --> 00:18:32,202
company put out, we need this parcel.

386
00:18:32,682 --> 00:18:35,742
Taken from here to here, and this
is a route you're gonna go down.

387
00:18:35,742 --> 00:18:37,242
Are you gonna drop all these parcels off?

388
00:18:37,242 --> 00:18:38,142
Who wants to do it?

389
00:18:38,742 --> 00:18:39,222
That's right.

390
00:18:39,342 --> 00:18:40,002
Exactly right.

391
00:18:40,842 --> 00:18:41,142
Okay.

392
00:18:41,622 --> 00:18:45,192
So, and this is, and this, uh, this
batching that you talk about is

393
00:18:45,192 --> 00:18:48,702
obviously a much better way than
just doing it on a per job basis.

394
00:18:49,257 --> 00:18:50,517
Yeah, def definitely.

395
00:18:50,577 --> 00:18:54,687
So you definitely wanna batch it because
that's gonna give you a real efficiency

396
00:18:54,687 --> 00:18:57,267
in being able to, you know, just
even doing the pick and pack, you're

397
00:18:57,267 --> 00:18:59,817
gonna know you've got these cutoff
time windows when you can do that.

398
00:19:00,147 --> 00:19:03,417
Um, but then it means you've got
the dri one or two or five drivers

399
00:19:03,417 --> 00:19:06,297
turning up and you're handing out
these delivery runs to these drivers.

400
00:19:06,302 --> 00:19:09,357
Say, here's your, your batch of
bookings to do is your route.

401
00:19:09,357 --> 00:19:10,797
And they know it's the
most efficient route.

402
00:19:11,202 --> 00:19:15,342
And so, you know, in the old days the
drivers used to have to figure out which

403
00:19:15,342 --> 00:19:16,842
way they were gonna do these deliveries.

404
00:19:16,842 --> 00:19:19,662
And you know, you'd manually figure
out which driver's gonna do them.

405
00:19:19,662 --> 00:19:22,002
Now you don't have to do any of
that, that that technology handles

406
00:19:22,002 --> 00:19:24,972
all of that and now Locate2u product
does that really efficiently.

407
00:19:25,782 --> 00:19:26,652
That's fantastic.

408
00:19:26,892 --> 00:19:27,672
That's fantastic.

409
00:19:27,942 --> 00:19:32,262
So you said, Steve, that was the easy
part, getting the drivers, which means

410
00:19:32,322 --> 00:19:36,402
there's a not so easy part and I'm curious
to know what the not so easy part is.

411
00:19:37,692 --> 00:19:41,292
I mean, I think you're, it's
a, it's a change to the way

412
00:19:41,292 --> 00:19:42,282
in which you're doing things.

413
00:19:42,342 --> 00:19:48,402
Um, and, and often I see conversations
with, you know, the people that are

414
00:19:48,407 --> 00:19:51,342
running logistics inside of these
e-commerce businesses, particularly

415
00:19:51,342 --> 00:19:55,002
sort of medium to larger e-commerce
businesses, probably don't wanna do this.

416
00:19:55,007 --> 00:19:55,172
Mm-hmm.

417
00:19:55,252 --> 00:19:58,842
Because it's like they have to change
their entire process for Pick and Pack.

418
00:19:58,842 --> 00:19:58,902
Yeah.

419
00:19:59,172 --> 00:20:00,702
They have to prioritize these orders.

420
00:20:01,032 --> 00:20:03,852
Um, they don't want to
necessarily do this, do this work.

421
00:20:03,882 --> 00:20:07,392
And often where we've seen it being
successful, it's been driven from the

422
00:20:07,392 --> 00:20:10,812
CEOs of these e-commerce businesses
who are like, actually this is.

423
00:20:11,262 --> 00:20:13,302
Really important for our
customers to have this.

424
00:20:13,302 --> 00:20:16,632
And this is what's gonna actually
make our, our e-commerce business,

425
00:20:16,662 --> 00:20:19,092
you know, be better than the
other, better than our competitors.

426
00:20:19,392 --> 00:20:19,602
Mm-hmm.

427
00:20:19,662 --> 00:20:23,502
Um, and I think, you know, over the
next five years, it's gonna be really

428
00:20:23,502 --> 00:20:26,412
important for e-commerce businesses,
the ones that are gonna be really

429
00:20:26,412 --> 00:20:28,902
successful, the ones that are gonna
have a really great delivery experience.

430
00:20:28,907 --> 00:20:32,742
And, um, you know, that point of checkout
is gonna be really important to tell the

431
00:20:32,742 --> 00:20:34,122
customer when the product's arriving.

432
00:20:36,522 --> 00:20:38,292
Yeah, that's, that's
interesting, isn't it?

433
00:20:38,292 --> 00:20:42,597
So can I, I get that it's gonna
be complex to put into my system

434
00:20:42,597 --> 00:20:44,757
and I'm, my brain's buzzing Steve.

435
00:20:44,757 --> 00:20:44,937
Right?

436
00:20:44,937 --> 00:20:46,467
So I've got a bunch of
questions for you now.

437
00:20:47,007 --> 00:20:50,757
Um, and I'm, I'm thinking of the, the
questions are more like how, so I'm asking

438
00:20:50,757 --> 00:20:54,357
myself, how would I, how would I implement
this in my own eComm business, right?

439
00:20:54,687 --> 00:20:54,987
Yeah.

440
00:20:55,317 --> 00:20:59,067
Um, so my distribution, my pick and
pack centers in Liverpool, we don't

441
00:20:59,067 --> 00:21:03,237
do a, we do some local deliveries in
Liverpool, but I can't imagine that

442
00:21:03,237 --> 00:21:05,187
adding same day delivery to Liverpool.

443
00:21:05,547 --> 00:21:08,097
Postcodes is gonna transform
my business overnight.

444
00:21:08,097 --> 00:21:09,627
Just the nature of what we do, right?

445
00:21:09,807 --> 00:21:10,257
Yeah, sure.

446
00:21:10,287 --> 00:21:14,097
Um, I, I get that there are some
businesses that might work, but if I

447
00:21:14,097 --> 00:21:17,257
could do it, like I say in London, well
that's a different category altogether.

448
00:21:17,277 --> 00:21:20,907
Now the last thing I want to do is go and
set up a distribution center in London.

449
00:21:21,117 --> 00:21:22,977
Um, quite frankly, yes.

450
00:21:23,067 --> 00:21:28,287
Um, So, have you seen it work where
there's a two stage process where I

451
00:21:28,287 --> 00:21:32,067
say, right, actually all the orders
today that have come in from London?

452
00:21:32,067 --> 00:21:32,157
Yep.

453
00:21:32,217 --> 00:21:35,907
Rather than sending those out individually
to clients, I'm gonna put those in

454
00:21:35,907 --> 00:21:42,957
one big, massive box and I'm gonna
send them down to, uh, the driver.

455
00:21:43,437 --> 00:21:44,427
In London.

456
00:21:44,427 --> 00:21:44,577
Correct.

457
00:21:44,757 --> 00:21:46,887
Uh, whoever, you know,
has agreed to do the job.

458
00:21:47,517 --> 00:21:51,657
Um, and I, I send them out, so I maybe
send 20 parcels to this guy, 20 parcels

459
00:21:51,657 --> 00:21:55,827
to that guy, and then they distribute
them the sort of the final mile.

460
00:21:55,977 --> 00:21:56,397
Yeah, yeah.

461
00:21:56,397 --> 00:21:56,847
Definitely.

462
00:21:56,897 --> 00:21:57,517
Definitely.

463
00:21:58,417 --> 00:22:01,287
Am I, am I creating a rod for my back?

464
00:22:01,292 --> 00:22:03,417
Making it more complicated
doing something like that?

465
00:22:03,417 --> 00:22:06,357
Or actually, have you seen
companies do that and it work well?

466
00:22:07,047 --> 00:22:09,327
Yeah, no, I've, I've definitely
seen that that happen.

467
00:22:09,597 --> 00:22:14,067
Um, and it, it does create more
complexity, but ultimately it's like,

468
00:22:14,067 --> 00:22:15,597
what's gonna be better for your customer?

469
00:22:15,857 --> 00:22:16,277
Mm-hmm.

470
00:22:16,357 --> 00:22:18,447
And is that gonna result in, if
you do this, you're gonna have a

471
00:22:18,447 --> 00:22:20,697
better delivery experience, you're
gonna have more control over it.

472
00:22:21,117 --> 00:22:23,247
Um, are you gonna get
more repeat customers?

473
00:22:23,277 --> 00:22:25,677
And I think it varies depending on the
type of product that you're selling.

474
00:22:25,677 --> 00:22:30,057
And is it a product that does, you know,
result in people purchasing it more

475
00:22:30,057 --> 00:22:33,627
often, um, and is delivering, gonna make
it better for that, for your customer?

476
00:22:33,627 --> 00:22:35,997
Then, then it makes complete
sense to do something like that.

477
00:22:36,537 --> 00:22:38,877
Um, and so I think in that
early days of setting that up,

478
00:22:38,877 --> 00:22:39,807
it's gonna take a bit of work.

479
00:22:39,807 --> 00:22:40,527
It's gonna take effort.

480
00:22:40,527 --> 00:22:43,437
You're gonna have things that don't work
quite well and you know, you might have

481
00:22:43,437 --> 00:22:47,157
some unreliable drivers, but once you
actually get it set up and going, then it,

482
00:22:47,307 --> 00:22:50,877
then it just ticks along and then yeah,
then it just becomes like second nature.

483
00:22:51,417 --> 00:22:51,807
Yeah.

484
00:22:52,167 --> 00:22:52,917
That's interesting.

485
00:22:53,187 --> 00:22:54,137
What happens if I.

486
00:22:55,062 --> 00:22:55,482
Go on.

487
00:22:55,482 --> 00:22:56,352
You, you were still saying.

488
00:22:56,452 --> 00:23:00,942
And the other thing I've seen is
depending on the number of products

489
00:23:00,942 --> 00:23:04,842
that you actually have, um, I've
seen people where we've had, we've

490
00:23:04,962 --> 00:23:08,682
hired like storage locations, um,
they've had padlocks on them that

491
00:23:08,682 --> 00:23:10,572
can be accessible by pin pin numbers.

492
00:23:10,842 --> 00:23:13,122
And they've actually sent drivers
in to do the pick and pack for them,

493
00:23:13,122 --> 00:23:15,822
depending on the type of product that
they're, they're they're shipping.

494
00:23:16,422 --> 00:23:21,282
Um, and you know, for, it's a very simple
product to actually grab off the shelf

495
00:23:21,282 --> 00:23:23,982
and, and pack it away and, and deliver it.

496
00:23:24,987 --> 00:23:26,367
Um, so that, that way you can actually

497
00:23:27,297 --> 00:23:28,107
That's genius.

498
00:23:28,827 --> 00:23:29,117
Yeah.

499
00:23:29,122 --> 00:23:29,367
Yeah.

500
00:23:29,367 --> 00:23:30,117
That's genius.

501
00:23:30,122 --> 00:23:33,147
I like you could do that,
especially if it's a smaller.

502
00:23:34,137 --> 00:23:38,187
I suppose less expensive product that
your, your drivers are less likely to go

503
00:23:38,187 --> 00:23:41,997
and Rob and I've got some way of changing
that pin code every night or something.

504
00:23:41,997 --> 00:23:43,287
You know, there's, yeah, exactly.

505
00:23:43,317 --> 00:23:43,827
Exactly.

506
00:23:43,977 --> 00:23:47,307
I mean, when, when Covid Covid
happened, uh, we did this for quite

507
00:23:47,307 --> 00:23:51,147
a few customers, um, who wanted to
set this up, and particularly around

508
00:23:51,147 --> 00:23:52,857
even distribution of hand sanitizer.

509
00:23:53,367 --> 00:23:56,457
Um, we basically, you know, set up
these micro warehouses essentially

510
00:23:56,457 --> 00:23:57,837
out of these storage facilities.

511
00:23:58,197 --> 00:24:00,657
Um, it was the same product,
you know, there was a couple

512
00:24:00,657 --> 00:24:02,457
of different variations of it.

513
00:24:02,487 --> 00:24:04,347
Drivers would just go in there
and do the pick and pack and

514
00:24:04,347 --> 00:24:05,337
deliver it to the customer.

515
00:24:06,687 --> 00:24:08,727
And do you find drivers
are willing to do that?

516
00:24:09,687 --> 00:24:11,427
Yeah, I think it's, I think
as long as they're being

517
00:24:11,427 --> 00:24:13,197
remunerated in a particular way.

518
00:24:13,572 --> 00:24:17,172
Um, then drivers well, and particularly
where it's consistent work.

519
00:24:17,562 --> 00:24:22,482
Um, you know, I think there is this
large pool now of people that are driving

520
00:24:22,482 --> 00:24:24,492
for ride share companies globally.

521
00:24:24,792 --> 00:24:27,522
Um, these guys are always, you
know, guys and girls are always

522
00:24:27,527 --> 00:24:30,762
looking for, you know, additional
ways of earning income and Mm.

523
00:24:30,852 --> 00:24:34,002
You know, they, they're happily,
you know, pick up this type of work.

524
00:24:35,052 --> 00:24:36,072
It's amazing, isn't it?

525
00:24:36,072 --> 00:24:39,612
That what, what you're talking about,
because one of the things which

526
00:24:39,612 --> 00:24:43,362
has been constantly plaguing us, I
think as e-commerce entrepreneurs

527
00:24:43,367 --> 00:24:47,502
the last few years is the, the rise
of Amazon and their exceptional

528
00:24:47,682 --> 00:24:49,362
delivery service and how, yeah.

529
00:24:50,112 --> 00:24:52,992
How it is almost impossible to compete.

530
00:24:53,232 --> 00:24:56,382
Um, yeah, that, but what you are
talking about actually, if you

531
00:24:56,382 --> 00:24:59,172
can get it to work, is a way of
competing with that because you're

532
00:24:59,202 --> 00:25:00,972
being on a much smaller scale, right?

533
00:25:00,972 --> 00:25:02,652
You're doing what Amazon have done.

534
00:25:03,057 --> 00:25:05,577
In the sense that you're
putting these storage centers

535
00:25:05,727 --> 00:25:08,457
in locations around the uk Yeah.

536
00:25:08,487 --> 00:25:13,527
And you are using in effect,
same day delivery service.

537
00:25:14,217 --> 00:25:19,167
Um, where Amazon, sometimes I can get same
day delivery in the uk, but it's not, it's

538
00:25:19,167 --> 00:25:20,487
not as much as I thought it would be yet.

539
00:25:20,487 --> 00:25:22,887
Actually, it's still usually next day.

540
00:25:23,127 --> 00:25:29,787
Um, if you're a prime customer, So, but
what, what I see here is actually all of

541
00:25:29,787 --> 00:25:33,537
a sudden there's something quite global
because I could set up a store small

542
00:25:33,537 --> 00:25:38,007
storage facility in Sydney if we had
enough enough business in Sydney, right?

543
00:25:38,727 --> 00:25:39,027
Yep.

544
00:25:39,627 --> 00:25:39,927
Yeah.

545
00:25:39,927 --> 00:25:43,047
And so then you could start looking
at your data and saying, okay, where

546
00:25:43,047 --> 00:25:44,637
are a lot of my orders happening?

547
00:25:44,937 --> 00:25:47,307
Um, which locations does it
where does it make sense?

548
00:25:47,337 --> 00:25:48,177
Um, mm Yeah.

549
00:25:48,177 --> 00:25:50,517
And you could, you know, if you're,
particularly if you're doing

550
00:25:50,517 --> 00:25:53,697
international stuff, you could
be holding stock in locations.

551
00:25:54,087 --> 00:25:56,607
Um, and maybe there's, there's
cheaper ways of being able to send

552
00:25:56,607 --> 00:25:59,367
it there and yeah, so may actually
be more efficient in doing it.

553
00:26:00,012 --> 00:26:00,402
Yeah.

554
00:26:00,522 --> 00:26:01,542
That's really interesting.

555
00:26:01,962 --> 00:26:05,502
I think it's a really fascinating idea
of getting Uber drivers or whichever,

556
00:26:05,532 --> 00:26:06,492
you know, I'm sure they're right.

557
00:26:06,492 --> 00:26:06,972
Yeah, exactly.

558
00:26:06,972 --> 00:26:10,542
Comes out besides, but getting Uber
drivers to be part of your staff at

559
00:26:10,542 --> 00:26:14,802
a fix rate where they pick and pack
from where they are, which gives

560
00:26:14,802 --> 00:26:21,222
you, it instantly gives you depots
all around a specific country.

561
00:26:21,222 --> 00:26:25,092
And if it makes sense for that city to
then offer that same day delivery service,

562
00:26:25,092 --> 00:26:26,442
I think that's quite an interesting idea.

563
00:26:26,447 --> 00:26:26,502
Yeah.

564
00:26:26,892 --> 00:26:28,992
Are there companies
successfully doing this?

565
00:26:30,732 --> 00:26:34,962
Uh, I mean, we see, we see that without,
with our business today, particularly,

566
00:26:34,992 --> 00:26:36,222
uh, in the Australian market.

567
00:26:36,402 --> 00:26:36,852
Um mm-hmm.

568
00:26:36,882 --> 00:26:39,972
And, you know, lots of companies that
are, are using the Zoom2u platform to

569
00:26:39,977 --> 00:26:44,232
do that, but also, you know, lots of our
Locate2u customers are doing it as well.

570
00:26:44,922 --> 00:26:49,752
Um, one of the things that we're quite
close in being able to release, um,

571
00:26:50,142 --> 00:26:53,352
we know that, um, you know, getting
started with something like this,

572
00:26:53,442 --> 00:26:54,492
you know, takes a bit of effort.

573
00:26:54,852 --> 00:26:55,092
Yeah.

574
00:26:55,092 --> 00:26:58,982
Um, we're actually providing an
integration layer from Locate2u.

575
00:26:59,202 --> 00:27:03,012
We'll connect you to different
carriers, essentially across the world.

576
00:27:03,042 --> 00:27:07,902
And so it will plug into Uber's network,
but it will also plug into DoorDash and

577
00:27:07,902 --> 00:27:10,962
many of these other sort of ride sharing
companies that are now offering delivery.

578
00:27:11,322 --> 00:27:14,322
Um, you can have your orders come to
Locate2u, and then it can actually

579
00:27:14,322 --> 00:27:17,502
send them out to the different, uh,
carrier networks across the world.

580
00:27:18,012 --> 00:27:20,502
And so you don't necessarily
have to engage your own drivers.

581
00:27:20,502 --> 00:27:23,352
I think that's generally the best way
you're gonna get the best experience.

582
00:27:23,352 --> 00:27:26,142
But if you've got overflow work
you wanna send out to them or you

583
00:27:26,142 --> 00:27:29,472
wanna start in that way, that's also
one way of being able to do that.

584
00:27:30,162 --> 00:27:33,702
Which just again, reduces the barriers to
entry in a sort of trial test, doesn't it?

585
00:27:34,362 --> 00:27:34,632
Exactly.

586
00:27:34,632 --> 00:27:35,622
That's really fascinating.

587
00:27:35,922 --> 00:27:40,602
I suppose the other part of me is
thinking actually, if I was in the

588
00:27:40,602 --> 00:27:46,287
fulfillment game, So, well, technically
I am, we do fulfillment, uh, from our

589
00:27:46,287 --> 00:27:49,227
warehouse, um, for other companies, right?

590
00:27:49,227 --> 00:27:50,517
So we say, listen, give us your products.

591
00:27:50,517 --> 00:27:52,317
We'll ship 'em out for you,
especially if they're small.

592
00:27:52,767 --> 00:27:52,827
Yeah.

593
00:27:52,857 --> 00:27:54,627
Um, products, we're,
we're pretty good at that.

594
00:27:55,227 --> 00:27:59,847
And so we have, um, customers that
use us for fulfillment and we ship

595
00:27:59,852 --> 00:28:03,177
their products, um, mainly in the uk,
sometimes internationally as well.

596
00:28:04,287 --> 00:28:09,417
And I'm really interested in
this as a concept because I, if I

597
00:28:09,417 --> 00:28:13,032
could, I then, Suppose say, right.

598
00:28:13,032 --> 00:28:16,362
I can, I can think about this with
my e-commerce entrepreneur hat

599
00:28:16,362 --> 00:28:19,122
on, but I could also think about
this with my entrepreneur hat on.

600
00:28:19,127 --> 00:28:19,872
Yeah, yeah, definitely.

601
00:28:19,872 --> 00:28:24,072
Um, and start building in effect these
sort of mini fulfillment centers,

602
00:28:24,492 --> 00:28:29,142
um, especially around key cities
like London would be an obvious one.

603
00:28:29,147 --> 00:28:29,832
Maybe Edinburgh.

604
00:28:29,837 --> 00:28:30,432
Yeah, definitely.

605
00:28:30,432 --> 00:28:33,282
You know, Manchester and a few of these
sort of places where you can then start to

606
00:28:33,282 --> 00:28:35,292
go, well we can do same day delivery now.

607
00:28:35,432 --> 00:28:36,012
Yeah, yeah, yeah.

608
00:28:36,012 --> 00:28:38,642
Um, and then everything
else is next day delivery.

609
00:28:39,267 --> 00:28:44,157
Um, yeah, which would be a
massive competition boost,

610
00:28:44,157 --> 00:28:47,007
I think, um, yeah for you

611
00:28:47,217 --> 00:28:47,487
.
Exactly.

612
00:28:47,487 --> 00:28:52,197
When, when you're consolidating
orders from many companies, um, yeah.

613
00:28:52,202 --> 00:28:53,637
You know, that allows
you to get more volume.

614
00:28:53,637 --> 00:28:55,977
It allows you to drive
density as well, and yeah.

615
00:28:55,977 --> 00:28:57,537
I, I think that, that
definitely makes sense.

616
00:28:58,287 --> 00:29:01,197
Well, you know, on our, where
our warehouse is, there's

617
00:29:01,197 --> 00:29:02,697
um, there's a unit on our.

618
00:29:03,342 --> 00:29:07,122
Warehouse estate for want of a better
expression, where we distribute from,

619
00:29:07,812 --> 00:29:09,672
uh, I dunno the name of the company cuz.

620
00:29:10,527 --> 00:29:14,577
I think overnight, basically trucks come
into the compound and drop off parcels

621
00:29:14,577 --> 00:29:19,917
from just about every single delivery
company out there from every to, you know,

622
00:29:20,007 --> 00:29:21,987
whoever is, is particularly using them.

623
00:29:22,137 --> 00:29:25,227
And these guys, I think are the
last mile they, in effect, yeah.

624
00:29:25,317 --> 00:29:25,407
Okay.

625
00:29:25,407 --> 00:29:25,857
Done.

626
00:29:25,857 --> 00:29:29,277
This kind of thing where it's
like they, they have, they must

627
00:29:29,277 --> 00:29:32,007
be hundreds of drivers picking up
parcels, filling their cars with

628
00:29:32,217 --> 00:29:35,007
parcels, um, and delivering them out.

629
00:29:35,007 --> 00:29:35,667
And I think.

630
00:29:36,312 --> 00:29:39,552
It'd be a really interesting experiment
to do, just to say, actually we can

631
00:29:39,552 --> 00:29:41,202
offer same day delivery across Liverpool.

632
00:29:41,382 --> 00:29:41,472
Yes.

633
00:29:41,562 --> 00:29:45,942
Um, and, and target that to, I don't know.

634
00:29:46,212 --> 00:29:49,122
Uh, I'm, I'm just thinking
outside my box a little bit here.

635
00:29:49,602 --> 00:29:53,322
Steve, you've got me thinking
now you've got me thinking.

636
00:29:53,742 --> 00:29:56,592
So it's, it is really fascinating
that now with technology,

637
00:29:57,117 --> 00:29:59,487
Um, uh, that you can do this.

638
00:29:59,487 --> 00:30:03,777
So I guess is, is the
technology prohibitive?

639
00:30:03,777 --> 00:30:05,697
Is it pretty reasonable?

640
00:30:05,757 --> 00:30:11,487
Um, I mean obviously you've got locate2u,
but what sort of other tech do I need?

641
00:30:11,487 --> 00:30:13,527
I'm, I'm kind of curious
what the tech involvement is.

642
00:30:13,527 --> 00:30:13,587
Yeah.

643
00:30:14,277 --> 00:30:17,907
Um, so you're probably gonna need,
there's probably two main things.

644
00:30:17,907 --> 00:30:19,607
One is Yeah, something like Locate2u.

645
00:30:19,622 --> 00:30:21,417
So something that's gonna
do route optimization.

646
00:30:21,897 --> 00:30:24,027
Um, and that's, that's
gonna be really important.

647
00:30:24,357 --> 00:30:26,727
Uh, but the other thing you're gonna
need is something on the checkout

648
00:30:26,727 --> 00:30:30,657
process that is gonna allow you to
allow your customer to choose the

649
00:30:30,657 --> 00:30:32,277
different types of delivery options.

650
00:30:32,757 --> 00:30:37,602
Um, and so, you know, for example,
on Shopify, Um, we, we have an app

651
00:30:37,602 --> 00:30:41,382
on there called local Delivery, and
what that allows you to actually do

652
00:30:41,382 --> 00:30:46,272
is it allows the customer to actually
select the point of checkout the day

653
00:30:46,277 --> 00:30:49,452
they actually want the product to be
delivered, and then the time window, and

654
00:30:49,452 --> 00:30:53,952
it will display that information based
on the person's postcode or zip code.

655
00:30:54,462 --> 00:30:57,192
Um, and so in the background you've
got a series of rules that says, okay,

656
00:30:57,192 --> 00:31:02,112
if, um, on this particular day, on this
zip code or postcode, we're actually

657
00:31:02,112 --> 00:31:05,622
offering a delivery time window, and
these are the time windows, and these

658
00:31:05,622 --> 00:31:09,912
are the numbers of, uh, orders that we
will accept inside of this time window.

659
00:31:10,422 --> 00:31:12,642
Um, and so, so you're gonna need a piece
of software that's gonna allow you to

660
00:31:12,642 --> 00:31:14,082
have that sort of customization mm-hmm.

661
00:31:14,192 --> 00:31:14,922
At the point of checkout.

662
00:31:15,402 --> 00:31:18,822
Um, and so whether it's on Shopify or you
know, WooCommerce or any other e-commerce

663
00:31:18,822 --> 00:31:20,382
platform, you, you'll need that part.

664
00:31:20,382 --> 00:31:21,612
And that's, that's the important part.

665
00:31:21,882 --> 00:31:23,562
And then that will
communicate to the customer.

666
00:31:23,932 --> 00:31:26,662
To say, Hey, this is when your
order's actually gonna arrive.

667
00:31:27,262 --> 00:31:31,702
And limiting the numbers of orders
at the point of that time window is

668
00:31:31,702 --> 00:31:35,602
important because you typically don't
have unlimited numbers of drivers.

669
00:31:35,602 --> 00:31:38,122
You're can have a, a
set, a number of drivers.

670
00:31:38,392 --> 00:31:38,512
Mm-hmm.

671
00:31:38,542 --> 00:31:40,732
Um, but you also want to
be able to change that.

672
00:31:41,187 --> 00:31:42,597
Order number on certain days.

673
00:31:42,597 --> 00:31:45,537
So, you know, if you're a florist and
you're doing Valentine's Day, you wanna

674
00:31:45,537 --> 00:31:48,897
be able to spike that on Valentine's Day,
and you, you would preplan the number of

675
00:31:48,897 --> 00:31:50,517
drivers you need at those types of things.

676
00:31:51,147 --> 00:31:54,207
Um, and so that's, you know,
relatively simple to do.

677
00:31:54,567 --> 00:31:57,747
Um, you know, the local delivery
software costs $20 a month, so it's,

678
00:31:57,747 --> 00:31:59,397
you know, it's, it's very inexpensive.

679
00:31:59,997 --> 00:32:01,827
Um, and then, yeah, then you.

680
00:32:02,107 --> 00:32:03,607
You'll need the route optimization.

681
00:32:03,607 --> 00:32:05,017
Again, that's not that expensive either.

682
00:32:05,017 --> 00:32:09,007
It's, it's usually on a per driver
base, um, and varies in costs, but

683
00:32:09,007 --> 00:32:13,417
somewhere between sort of 30 to 50,
$50 a month, um, per user, thereabouts.

684
00:32:13,807 --> 00:32:14,167
Right.

685
00:32:14,737 --> 00:32:16,447
So again, not cost prohibitive at all.

686
00:32:16,747 --> 00:32:16,927
No.

687
00:32:18,967 --> 00:32:20,457
It's all fairly straightforward stuff.

688
00:32:20,727 --> 00:32:21,087
Yeah.

689
00:32:21,087 --> 00:32:24,387
I mean, what we've seen now over
the last, you know, five years in

690
00:32:24,387 --> 00:32:28,797
particular is that there are products
out there that are available to assist

691
00:32:28,797 --> 00:32:30,417
companies in being able to do this.

692
00:32:30,837 --> 00:32:34,347
And it's really around e-commerce
businesses, figuring out how this

693
00:32:34,347 --> 00:32:37,257
is gonna work with their business
and wanting to make that change.

694
00:32:37,257 --> 00:32:39,387
And there is effort involved
in making this change.

695
00:32:39,747 --> 00:32:43,737
Um, but then, you know, I think the return
on investment is, yeah, the time, but

696
00:32:43,742 --> 00:32:46,947
also the money is, is, you know, you,
you get a return very, very quickly.

697
00:32:47,817 --> 00:32:53,607
And do you find then that if I, if I, if
I'm gonna go to the trouble of investing

698
00:32:53,607 --> 00:32:58,587
in the tech, which from a monetary
point of view is not the, is not the

699
00:32:58,592 --> 00:33:02,007
monthly cost, it's just the upheaval,
I suppose, to the site and the tech

700
00:33:02,012 --> 00:33:03,047
team getting it all set up, correct?

701
00:33:03,747 --> 00:33:08,577
Um, it's the change in process, isn't it,
with the, with the pick and pack team,

702
00:33:08,577 --> 00:33:12,057
so you know how orders come through and
so, so there's, there's a little bit of

703
00:33:12,057 --> 00:33:13,887
thinking, I guess, for each company to.

704
00:33:14,232 --> 00:33:15,192
To sort of go through.

705
00:33:15,192 --> 00:33:17,072
Definitely, definitely.

706
00:33:17,292 --> 00:33:28,092
Um, and if I, if I go to the expense
of doing that, um, how do you,

707
00:33:28,122 --> 00:33:30,432
how do you remunerate the drivers?

708
00:33:30,437 --> 00:33:33,032
What, uh, maybe that's how long
is a piece of string, but, uh,

709
00:33:33,032 --> 00:33:35,382
how does it work for the driver?

710
00:33:35,382 --> 00:33:37,332
How do they get paid for what they do?

711
00:33:37,692 --> 00:33:40,542
What sort of cost do I need
to have in my head for that?

712
00:33:41,322 --> 00:33:41,772
Yeah.

713
00:33:42,132 --> 00:33:47,427
Um, It varies depending on like
the product that you're delivering,

714
00:33:47,847 --> 00:33:50,517
um, but also the distance and
how far that driver is traveling.

715
00:33:50,907 --> 00:33:56,097
But typically, um, you know, the
simplest way I would be thinking about

716
00:33:56,097 --> 00:34:00,267
it is go into, you know, your ride
sharing app, type in one location to

717
00:34:00,267 --> 00:34:03,017
another location, it will tell you
how much it's gonna cost and mm-hmm.

718
00:34:03,027 --> 00:34:06,237
And that, you know, globally, it will tell
you that, that will give you a sense of,

719
00:34:06,567 --> 00:34:10,707
okay, that's the cost on a per distance
basis, whether it's kilometer or per

720
00:34:10,712 --> 00:34:12,567
mile basis, you, you can work that out.

721
00:34:12,987 --> 00:34:15,777
And so if you think about that and you
think about, okay, well if a driver's

722
00:34:15,777 --> 00:34:20,157
gotta travel, you know, 50 kilometers
or 50 miles on a particular day, this

723
00:34:20,157 --> 00:34:21,777
is what it's gonna cost them to do that.

724
00:34:21,807 --> 00:34:25,197
And if he's doing that many deliveries
inside of that radius, then you can work

725
00:34:25,197 --> 00:34:27,717
out what that cost cost can look like Now.

726
00:34:28,632 --> 00:34:31,662
You want to have a cost every
time that driver's gotta stop and

727
00:34:31,662 --> 00:34:34,302
get out of his vehicle, there's
time associated in doing that.

728
00:34:34,302 --> 00:34:36,132
And so you wanna have some
money that's available to pay

729
00:34:36,137 --> 00:34:37,602
for that, that time period.

730
00:34:38,112 --> 00:34:41,352
Um, and so you generally want
to be able to work out, you

731
00:34:41,352 --> 00:34:42,912
know, it's a fee per delivery.

732
00:34:43,272 --> 00:34:47,412
Um, and that, that's generally gonna
be the best way of being able to do it.

733
00:34:47,982 --> 00:34:52,002
Um, and you know, I've
seen that where it's.

734
00:34:53,397 --> 00:34:57,147
Yeah, it, it can be as cheap
as, you know, in our market.

735
00:34:57,177 --> 00:35:00,357
You know, I've seen it as five,
six, $7 a delivery where a driver's

736
00:35:00,357 --> 00:35:02,697
delivering 60, 70 parcels in one go.

737
00:35:03,057 --> 00:35:06,237
Um, where it's other e-commerce
businesses has been at 15 to

738
00:35:06,237 --> 00:35:08,907
20, sometimes $25 a delivery.

739
00:35:09,027 --> 00:35:12,807
Um, but yeah, and it varies in
every market cuz you know, every

740
00:35:12,807 --> 00:35:15,117
country, obviously the wages
are, are gonna be different.

741
00:35:16,047 --> 00:35:21,927
So again, it is this, um, if you do
like same day delivery or, or this sort

742
00:35:21,927 --> 00:35:27,147
of local delivery, is that something
that I, as the e-commerce entrepreneur

743
00:35:27,147 --> 00:35:29,697
would then charge a fee for to clients?

744
00:35:29,697 --> 00:35:31,947
Or is that how typically do it?

745
00:35:32,217 --> 00:35:33,087
Yeah, typically.

746
00:35:33,092 --> 00:35:37,317
And so what you would do is you
would, your price per delivery may

747
00:35:37,317 --> 00:35:39,357
vary than what you are incurring.

748
00:35:39,777 --> 00:35:43,077
You would generally fix that cost to
your customer, and then you would know

749
00:35:43,077 --> 00:35:45,897
that you've got enough margin to make
sure that, you know, hopefully you

750
00:35:45,897 --> 00:35:49,197
should be receiving more orders because
you're giving, you know, more certainty

751
00:35:49,197 --> 00:35:50,247
of when this product's arriving.

752
00:35:50,892 --> 00:35:53,442
Um, but you know, we've seen it work.

753
00:35:53,502 --> 00:35:56,012
You know, one of our
customers, um, is Nespresso.

754
00:35:56,382 --> 00:35:58,482
And at the point of checkout
they've got a number of different

755
00:35:58,487 --> 00:35:59,442
options that are available.

756
00:35:59,447 --> 00:36:02,952
They've got the postal network that's
available, but if you want it faster,

757
00:36:03,012 --> 00:36:05,902
you've got these two options that are
available and it's, you know, whether

758
00:36:05,992 --> 00:36:09,552
it's within a three hour time window
or whether it's, you know, later

759
00:36:09,557 --> 00:36:11,442
on in the, in the evening delivery.

760
00:36:12,042 --> 00:36:15,222
Um, and so I think it's, it, yeah, it's
giving those customers flexibility.

761
00:36:15,642 --> 00:36:20,337
Um, And, and knowing you've got, you
know, your pricing is set so that you're

762
00:36:20,337 --> 00:36:23,577
gonna cover that cost or you may lose
some, but then you're gonna gain it

763
00:36:23,577 --> 00:36:27,927
because you're gonna, you know, receive,
more, more orders from your customers

764
00:36:27,927 --> 00:36:29,457
by, by having that option available.

765
00:36:30,507 --> 00:36:33,297
Yeah, and I guess it's one of those
things you'll experiment with, isn't it?

766
00:36:33,297 --> 00:36:34,317
And you'll tweak it and then That's right.

767
00:36:34,377 --> 00:36:35,727
You can figure it out as you go along.

768
00:36:35,732 --> 00:36:35,957
That's right.

769
00:36:36,577 --> 00:36:37,717
Um, and I, and

770
00:36:37,717 --> 00:36:43,137
I think, you know, if you think about most
businesses are spending so much money on

771
00:36:43,137 --> 00:36:47,577
advertising to try and get customers, Um,
and so I would think about it in a point

772
00:36:47,577 --> 00:36:51,927
of view of like, just take some money
and some budget, put it aside and, you

773
00:36:51,927 --> 00:36:54,447
know, even if you're gonna lose money on
all these deliveries, just think about

774
00:36:54,447 --> 00:36:58,797
it as a marketing expense, um, because
you're probably gonna find that you're

775
00:36:58,797 --> 00:37:00,267
gonna get more customers by doing this.

776
00:37:00,897 --> 00:37:01,497
Yeah, yeah.

777
00:37:01,617 --> 00:37:02,307
No, totally.

778
00:37:02,307 --> 00:37:03,987
It's, it's a really interesting idea.

779
00:37:04,737 --> 00:37:12,087
Um, and I think it cannot be
overstated how well a good delivery

780
00:37:12,087 --> 00:37:14,067
experience brings a customer back.

781
00:37:14,682 --> 00:37:14,952
Definitely.

782
00:37:14,952 --> 00:37:18,792
Um, and how quickly a bad
delivery experience will get

783
00:37:18,792 --> 00:37:19,992
a customer to shop elsewhere.

784
00:37:20,022 --> 00:37:20,332
Yeah, yeah.

785
00:37:20,412 --> 00:37:20,742
Right.

786
00:37:20,922 --> 00:37:21,282
Definitely.

787
00:37:21,282 --> 00:37:23,742
It's, um, definitely it's, it's
one of those things that's usually

788
00:37:23,742 --> 00:37:25,182
out outside of your control.

789
00:37:25,182 --> 00:37:25,242
Yeah.

790
00:37:25,632 --> 00:37:27,162
So you say one of your clients then is,

791
00:37:27,612 --> 00:37:29,442
and I think, I think actually just,
you just said something interesting.

792
00:37:29,442 --> 00:37:33,732
It's like most e-commerce businesses just
think it's the courier fault and they

793
00:37:33,732 --> 00:37:37,152
leave it and they think they can't solve
this problem, and They, blame the courier,

794
00:37:37,182 --> 00:37:41,262
but I think actually the e-commerce
owner can have control over this.

795
00:37:41,262 --> 00:37:43,032
It's just a matter of
setting something up.

796
00:37:44,262 --> 00:37:45,042
Yeah, it is, isn't it?

797
00:37:45,042 --> 00:37:46,932
It's just a matter of figuring out.

798
00:37:47,502 --> 00:37:51,702
Um, how you can, how you can do it
based on where your customers are.

799
00:37:51,852 --> 00:37:52,392
Um, that's right.

800
00:37:52,392 --> 00:37:56,172
And not, I like it because
the, the concept, the tech, the

801
00:37:56,177 --> 00:37:58,002
ideas give you possibilities.

802
00:37:58,182 --> 00:38:02,702
Um, whereas, and this is one of
the things I love about e-comm and

803
00:38:02,732 --> 00:38:05,922
technology, it's sort of leveled
the playing field, hasn't it really?

804
00:38:05,922 --> 00:38:10,007
Because for in England, We
were stuck with the Royal Mail

805
00:38:10,007 --> 00:38:11,447
service for the longest time.

806
00:38:11,447 --> 00:38:11,657
That's right.

807
00:38:11,657 --> 00:38:15,257
And then different couriers came
along and some of them were as bad

808
00:38:15,257 --> 00:38:17,967
and some of them were worse, you
know, just to do worse what it was.

809
00:38:17,987 --> 00:38:18,047
Yeah.

810
00:38:18,557 --> 00:38:21,437
Um, and one of them very famously
just went, well, let's just change

811
00:38:21,437 --> 00:38:23,747
our name and it'll con everybody
into thinking we're brilliant.

812
00:38:23,747 --> 00:38:26,627
Again, British probably went, are you mad?

813
00:38:27,227 --> 00:38:30,947
Um, so, you know, we've still
got the courier services.

814
00:38:30,947 --> 00:38:33,737
Then Amazon came in and.

815
00:38:35,877 --> 00:38:39,417
One of the interesting things, uh, with
Amazon, and you see the little, I saw it a

816
00:38:39,417 --> 00:38:42,237
little bit in Australia as well actually,
when Amazon came in, the delivery

817
00:38:42,237 --> 00:38:47,247
system, which wasn't great at that point
in terms of its speed has to catch up

818
00:38:47,547 --> 00:38:50,547
and has to become efficient because
Amazon know what they're doing, right?

819
00:38:50,817 --> 00:38:50,967
Yes.

820
00:38:51,347 --> 00:38:55,437
And you and it, and you do see
this effect wherever Amazon go.

821
00:38:55,437 --> 00:38:57,897
A few years later, the
delivery network seemed to be.

822
00:38:58,182 --> 00:39:00,822
But they seem to be a little bit
better, uh, wherever they're at.

823
00:39:00,822 --> 00:39:00,942
Yeah.

824
00:39:01,312 --> 00:39:01,602
Yeah.

825
00:39:01,902 --> 00:39:06,102
And so, uh, I, I do think this is one
of those things which is constantly

826
00:39:06,102 --> 00:39:10,422
changing, but the fact now that you can
actually start to have your, you can

827
00:39:10,422 --> 00:39:13,002
think there's a number of things that I
never thought you would be able to do.

828
00:39:13,007 --> 00:39:15,792
Number one, I didn't realize I'd
ever be able to set up my own bank.

829
00:39:15,822 --> 00:39:19,632
Apparently I can, uh, the bank of Matt,
if you wanna gimme your money, no problem.

830
00:39:20,022 --> 00:39:25,182
Um, and uh, I can now set up my own
haulier, uh, you know, delivery company.

831
00:39:25,692 --> 00:39:30,927
Um, And, and use a preexisting
network and plug into that in a way

832
00:39:30,927 --> 00:39:32,697
that actually is, is quite clever.

833
00:39:32,702 --> 00:39:32,827
Yes.

834
00:39:33,127 --> 00:39:35,157
Um, yes, I think and I love that.

835
00:39:35,162 --> 00:39:36,447
I love that about technology.

836
00:39:36,447 --> 00:39:38,757
I love that about innovation and
where we're at at the moment.

837
00:39:38,757 --> 00:39:41,157
Yeah, yeah, definitely, definitely
keeps it all exciting, doesn't it?

838
00:39:41,157 --> 00:39:42,387
If you're an e-commerce entrepreneur.

839
00:39:42,387 --> 00:39:43,407
It's, it's like Absolutely.

840
00:39:43,467 --> 00:39:47,607
Um, and in fact, I, I imagine now, I
mean we're having this conversation

841
00:39:47,607 --> 00:39:50,637
in the office cuz I, every now and
again, I just go, I think we should

842
00:39:50,637 --> 00:39:53,457
set up a new e-commerce business
because again, that's just my nature.

843
00:39:54,057 --> 00:39:58,362
Um, and I'm like, Thinking about an
e-commerce business, but what, what

844
00:39:58,362 --> 00:40:01,842
you are in effect talking about now
is actually how could I do something

845
00:40:01,842 --> 00:40:05,532
in e-commerce that's hyper localized
and offer a delivery service that

846
00:40:05,532 --> 00:40:07,122
is unparalleled and unmatched?

847
00:40:07,992 --> 00:40:10,542
That would be a really interesting
thought experiment, wouldn't it?

848
00:40:10,962 --> 00:40:11,683
Yeah, yeah.

849
00:40:11,683 --> 00:40:11,684
Yeah.

850
00:40:13,392 --> 00:40:14,142
It really would.

851
00:40:14,472 --> 00:40:15,042
It really would.

852
00:40:15,522 --> 00:40:20,412
So, um, you mentioned, uh, Nespresso
and other clients like that.

853
00:40:20,412 --> 00:40:21,462
How does it work with them?

854
00:40:21,462 --> 00:40:22,482
Do they send you.

855
00:40:23,097 --> 00:40:26,637
Um, individual parcels and you sort
them out and give them to drivers,

856
00:40:26,637 --> 00:40:31,227
or do they just use your software and
have drivers come to their warehouse,

857
00:40:31,527 --> 00:40:33,147
or do you like pick and pack for them?

858
00:40:33,147 --> 00:40:35,347
I'm, I'm curious how you do it
with other retail companies.

859
00:40:35,347 --> 00:40:35,507
Yeah.

860
00:40:35,712 --> 00:40:38,322
Um, and Nespresso is
a really good example.

861
00:40:38,382 --> 00:40:41,442
Um, here in Australia, they, um, they
actually, they've got lots of retail

862
00:40:41,442 --> 00:40:45,632
stores across the country and they use
those as micro warehouses, um mm-hmm.

863
00:40:45,717 --> 00:40:48,042
And so they draw a radius
from that, that retail store.

864
00:40:48,402 --> 00:40:52,212
Um, and so within that radius, as the
person actually goes through the, the

865
00:40:52,217 --> 00:40:56,142
checkout process, they're entering
their details of address information.

866
00:40:56,562 --> 00:41:01,032
And as they're doing that, it then just
shows them the list of delivery options.

867
00:41:01,092 --> 00:41:03,272
And so if it's, uh, an order.

868
00:41:03,522 --> 00:41:07,242
That's for same day delivery that
would go to the retail store.

869
00:41:07,242 --> 00:41:08,322
They would do the pick and pack.

870
00:41:08,592 --> 00:41:10,122
Driver would turn up
there and pick that up.

871
00:41:10,182 --> 00:41:12,402
And that's generally, it's
typically time windowed.

872
00:41:12,762 --> 00:41:17,142
Um, and so the retail store knows,
okay, the driver's gonna be picking,

873
00:41:17,172 --> 00:41:20,102
you know, these five orders up in this
time window to actually be delivered.

874
00:41:21,132 --> 00:41:22,032
And yeah, it works.

875
00:41:22,032 --> 00:41:22,752
Works really well.

876
00:41:23,742 --> 00:41:24,582
That's really interesting.

877
00:41:24,582 --> 00:41:29,562
I'm just thinking about, um, we used
to do beauty, um, I sold the beauty

878
00:41:29,562 --> 00:41:33,522
business about 18 months ago, but one
of the things that you, like a lot of

879
00:41:33,522 --> 00:41:37,662
the beauty brands here in the uk, they
have salons that sell their products.

880
00:41:37,667 --> 00:41:40,242
And so actually they could do in
effect the same thing, couldn't they?

881
00:41:40,242 --> 00:41:41,412
It's like, yeah, yeah.

882
00:41:41,412 --> 00:41:42,792
We can offer same day delivery.

883
00:41:43,272 --> 00:41:48,282
Um, on these products and, um, and
actually you could do that probably

884
00:41:48,282 --> 00:41:49,722
around the, around the country.

885
00:41:49,722 --> 00:41:51,492
So postcode areas, you know.

886
00:41:51,852 --> 00:41:52,032
Yeah.

887
00:41:52,122 --> 00:41:54,432
Um, that'd be a really
interesting experiment to do.

888
00:41:54,582 --> 00:41:56,892
I wonder how long it'll be before
they start knocking on your door

889
00:41:56,892 --> 00:41:59,622
and going, oh, Matt, I heard
Matt say that I could do this.

890
00:42:00,402 --> 00:42:03,192
Um, that's really interesting.

891
00:42:03,372 --> 00:42:08,637
Well, Steve, listen, you've got
my, my brain pondering now and,

892
00:42:08,637 --> 00:42:10,557
and, and racing with ideas.

893
00:42:10,557 --> 00:42:13,497
What else in this industry is,
is happening at the moment that

894
00:42:13,497 --> 00:42:17,187
we should be thinking of, um,
as e-commerce entrepreneurs?

895
00:42:17,187 --> 00:42:19,167
What should, what else
should we be thinking about?

896
00:42:20,667 --> 00:42:24,957
I mean, I think it is interesting to
think about the likes of like chat

897
00:42:24,957 --> 00:42:26,997
GPT and the impact that's gonna have.

898
00:42:27,057 --> 00:42:30,732
Um, I think particularly, Uh,
customer service wise, being

899
00:42:30,732 --> 00:42:34,542
able to respond to customers much
faster using tools like Chat gbt.

900
00:42:34,932 --> 00:42:38,292
Um, particularly I think, you know,
not necessarily not now, but I,

901
00:42:38,292 --> 00:42:42,012
I would imagine over the next six
to 12 months, um, watching what's

902
00:42:42,012 --> 00:42:44,532
happening in the AI space, I think
is gonna be really important.

903
00:42:44,892 --> 00:42:47,952
Um, because I think the early adopters
of that are gonna, are gonna really

904
00:42:47,952 --> 00:42:49,752
accelerate their customer experience.

905
00:42:50,232 --> 00:42:50,472
Yeah.

906
00:42:50,502 --> 00:42:53,052
Um, so I think a lot's,
lot's happening there.

907
00:42:53,502 --> 00:42:55,602
Um, yeah.

908
00:42:55,602 --> 00:42:57,012
And I think, you know, I think delivery.

909
00:42:57,972 --> 00:43:02,712
Now is gonna be what sort of really,
you know, makes different e-commerce

910
00:43:02,712 --> 00:43:06,912
businesses really grow, grow and, you
know, excel from their competitors.

911
00:43:07,392 --> 00:43:08,772
Yeah, no, I think you're right.

912
00:43:08,772 --> 00:43:10,302
I think this's gonna be
one of the standout things.

913
00:43:10,392 --> 00:43:15,562
And so, um, this has been a really
eye-opening conversation, Steve and

914
00:43:15,582 --> 00:43:18,702
so if people listening want to find
out more, if they want to reach out,

915
00:43:18,702 --> 00:43:24,852
if they wanna find out more about, um,
Locate2u, what's the best way to do that?

916
00:43:25,587 --> 00:43:28,017
Yeah, I mean, you can find
out, you can head onto our

917
00:43:28,017 --> 00:43:30,067
website, which is Locate2u.com.

918
00:43:30,087 --> 00:43:32,487
It's the number two and the letter u.

919
00:43:32,817 --> 00:43:36,507
Um, if you wanted to reach out to me
directly, um, you can just grab me on

920
00:43:36,507 --> 00:43:38,727
LinkedIn, just searching Steve Orenstein.

921
00:43:39,147 --> 00:43:40,767
Um, I'm also on TikTok.

922
00:43:40,947 --> 00:43:42,267
You can grab me on there as well.

923
00:43:42,417 --> 00:43:44,037
Um, and, and on YouTube.

924
00:43:44,157 --> 00:43:47,367
So, um, yeah, happy to connect and,
um, yeah, always happy to chat and

925
00:43:47,367 --> 00:43:50,427
have, you know, provide any advice
anyone's looking for and thinking

926
00:43:50,427 --> 00:43:51,597
about doing this for their business.

927
00:43:52,407 --> 00:43:53,247
That's fantastic.

928
00:43:53,247 --> 00:43:57,127
So do check out, uh, Locate2u.com.

929
00:43:57,147 --> 00:43:59,687
Locate the number two and the letter u.

930
00:43:59,877 --> 00:44:02,097
We will of course link to all
of that in the show notes.

931
00:44:02,427 --> 00:44:06,657
Uh, Steve, let me close
with, um, my final question.

932
00:44:06,657 --> 00:44:11,727
So, If I may, uh, it's a question I've,
I've started asking, uh, a lot of people,

933
00:44:11,727 --> 00:44:12,927
I'm just really curious with the answer.

934
00:44:12,927 --> 00:44:17,977
So, um, this show is sponsored by
e-commerce cohort, um, e-commerce cohort's

935
00:44:17,997 --> 00:44:21,867
like a monthly mastermind coaching program
that we run, which is, I just love it.

936
00:44:21,867 --> 00:44:22,287
It's great.

937
00:44:22,287 --> 00:44:23,787
Got some amazing people in there.

938
00:44:25,047 --> 00:44:28,767
It's all digital of course, but
imagine you are speaking to a room,

939
00:44:28,827 --> 00:44:33,807
a genuine room, uh, full of cohort
members who are keen and eager to

940
00:44:33,807 --> 00:44:35,637
learn from you and your expertise.

941
00:44:35,637 --> 00:44:39,927
So you've just done this keynote speech
on how to set up same day delivery, be

942
00:44:39,932 --> 00:44:43,077
hyper localized, and absolutely kill
it and trash Amazon in the process.

943
00:44:43,082 --> 00:44:44,937
That'd be a great
webinar title by the way.

944
00:44:46,057 --> 00:44:50,277
Um, And you've done that webinar
and you know the crowd's going wild.

945
00:44:50,607 --> 00:44:51,237
Go Steve.

946
00:44:51,747 --> 00:44:55,317
Um, and you get to do that thing they
do at the Oscars, which is, you know,

947
00:44:55,317 --> 00:45:00,087
that sort of speech, which says, I would
just like to thank, um, who would you,

948
00:45:00,177 --> 00:45:04,467
who's had a big influence on you past
or present on your business, how you

949
00:45:04,467 --> 00:45:08,397
see things at the moment that you would
sort of bring into that list and why?

950
00:45:09,597 --> 00:45:13,747
Oh, that's a, that's a big question Matt.

951
00:45:13,767 --> 00:45:14,097
A big one.

952
00:45:14,097 --> 00:45:14,787
That's what I say.

953
00:45:15,732 --> 00:45:16,362
Yeah.

954
00:45:16,392 --> 00:45:16,632
Oh.

955
00:45:16,692 --> 00:45:21,582
I mean, I think, you know, over the years,
uh, I've had lots of different people

956
00:45:21,582 --> 00:45:26,322
that have been involved in, you know,
providing advice and mentoring me, um,

957
00:45:26,412 --> 00:45:28,242
you know, at all, all different stages.

958
00:45:28,302 --> 00:45:31,392
Um, yeah, I mean, I, I couldn't name
someone specifically cause there's

959
00:45:31,397 --> 00:45:34,062
been, I guess there's been so many
different people that have provided

960
00:45:34,062 --> 00:45:36,462
lots of advice, um, along the way.

961
00:45:37,092 --> 00:45:37,842
That's a good question.

962
00:45:37,842 --> 00:45:41,292
But I mean, you know,
I really think also I.

963
00:45:42,252 --> 00:45:45,102
I've, I've built, you know, a number
of different businesses and I've got

964
00:45:45,102 --> 00:45:46,452
two businesses running at the moment.

965
00:45:46,452 --> 00:45:47,692
Both Zoom2u and Locate2u.

966
00:45:47,712 --> 00:45:50,622
And ultimately it's, it's the
teams inside of those businesses

967
00:45:50,622 --> 00:45:51,792
that do a lot of that work.

968
00:45:52,242 --> 00:45:55,872
Um, and I've got, yeah, a, a
really great team, um, across the,

969
00:45:55,872 --> 00:45:57,132
across both of our businesses who.

970
00:45:58,272 --> 00:46:01,092
Work really hard on delivering a
really great solution to our customers.

971
00:46:01,152 --> 00:46:03,732
Um, yeah, and I think, you know,
without having a really great team

972
00:46:03,732 --> 00:46:06,102
and having those people that believe
in the vision of what we're trying to

973
00:46:06,102 --> 00:46:08,052
deliver, um, you don't have a business.

974
00:46:08,052 --> 00:46:11,772
And so, yeah, I'd have to say the team
that we've got, um, yeah, really, really

975
00:46:11,772 --> 00:46:13,812
helps, uh, our businesses, uh, grow.

976
00:46:14,562 --> 00:46:15,252
Fantastic.

977
00:46:15,702 --> 00:46:16,662
That's a good answer.

978
00:46:16,992 --> 00:46:18,582
Uh, the team that makes the dream work.

979
00:46:18,762 --> 00:46:19,692
Uh, absolutely.

980
00:46:22,092 --> 00:46:22,782
Absolutely.

981
00:46:22,902 --> 00:46:25,062
Steve, listen, thanks for
coming on the show, man.

982
00:46:25,122 --> 00:46:26,142
And uh, no problem.

983
00:46:26,502 --> 00:46:29,802
It's been, it's been a really
interesting conversation and like I

984
00:46:29,807 --> 00:46:31,812
say, lots and lots of food for thought.

985
00:46:32,367 --> 00:46:34,177
Um, I'm checking out, locate2u.

986
00:46:34,197 --> 00:46:35,367
I'm gonna check out the website.

987
00:46:35,367 --> 00:46:38,517
I'm gonna be talking to the team about
same day delivery services, whether

988
00:46:38,517 --> 00:46:42,507
it's gonna make sense for us, but I'm
curious to see whether we can implement

989
00:46:42,507 --> 00:46:46,857
this in our fulfillment services, um,
in a few places around the country.

990
00:46:46,862 --> 00:46:49,047
That would be a really
interesting thought experiment.

991
00:46:49,617 --> 00:46:52,827
Uh, and I'm really intrigued to
see whether I can create a hyper

992
00:46:52,827 --> 00:46:54,837
localized e-commerce business.

993
00:46:54,927 --> 00:46:57,387
Um, that would be a really fun experiment.

994
00:46:57,387 --> 00:46:58,977
So watch this space.

995
00:46:58,982 --> 00:47:00,597
But listen, Steve, thanks for coming on.

996
00:47:00,597 --> 00:47:04,467
Thanks for sparking the old gray matter
and, and getting me thinking about that.

997
00:47:04,467 --> 00:47:04,917
No, no worries.

998
00:47:04,977 --> 00:47:06,477
It's been an absolute pleasure, man.

999
00:47:06,537 --> 00:47:07,287
Uh, genuinely

1000
00:47:07,377 --> 00:47:08,127
It'd be really good.

1001
00:47:08,487 --> 00:47:09,357
Ah, no problems at all.

1002
00:47:09,387 --> 00:47:09,867
Thanks, Matt.

1003
00:47:10,332 --> 00:47:10,902
Awesome.

1004
00:47:11,322 --> 00:47:14,862
Well, thanks Steve for joining me
and also a big shout out to today's

1005
00:47:14,862 --> 00:47:16,692
show sponsor, the e-commerce cohort.

1006
00:47:16,692 --> 00:47:22,282
Remember to check out their free
training online at ecommercecycles.com.

1007
00:47:22,572 --> 00:47:25,992
Also, be sure to follow the e-commerce
podcast wherever you get your

1008
00:47:25,997 --> 00:47:30,282
podcast from because we have yet more
great conversations lined up and I

1009
00:47:30,282 --> 00:47:32,507
don't want you to miss any of them.

1010
00:47:32,807 --> 00:47:37,877
And before I wrap up today's episode,
uh, lemme just take a quick moment

1011
00:47:37,877 --> 00:47:41,117
to invite you, dear listener,
to become a part of the show.

1012
00:47:41,327 --> 00:47:44,807
If you're an e-commerce entrepreneur
or an expert and would like to share

1013
00:47:44,807 --> 00:47:48,827
your insights with our audience,
we would love to hear from you.

1014
00:47:49,157 --> 00:47:52,727
Or if you know someone who would
make a great guest, just like Steve,

1015
00:47:52,932 --> 00:47:55,152
Then please send them our way.

1016
00:47:55,362 --> 00:48:01,572
Just head over to the website,
www.ecommercepodcast.net, and

1017
00:48:01,577 --> 00:48:04,242
all the information is there.

1018
00:48:04,542 --> 00:48:08,632
And in case no one has told
you yet today, you are awesome.

1019
00:48:09,342 --> 00:48:10,692
Yes you are.

1020
00:48:10,692 --> 00:48:12,732
It's just a burden you have to bear.

1021
00:48:12,882 --> 00:48:13,842
Steve has to bear it.

1022
00:48:14,022 --> 00:48:14,892
I have to bear it.

1023
00:48:15,587 --> 00:48:16,677
You've got to bear it as well.

1024
00:48:16,947 --> 00:48:20,157
Now the E-Commerce podcast
is produced by Aurion Media.

1025
00:48:20,157 --> 00:48:24,297
You can find our entire archive of
episodes on your favorite podcast app.

1026
00:48:24,327 --> 00:48:27,787
The team that makes this show
possible is Sadaf Beynon, Estella

1027
00:48:27,807 --> 00:48:29,237
Robin and Tanya Hutsuliak.

1028
00:48:29,577 --> 00:48:33,117
Uh, theme song was written by Josh
Edmundson, and as I mentioned, if

1029
00:48:33,117 --> 00:48:36,027
you would like to read the transcript
or show notes, head over to the

1030
00:48:36,027 --> 00:48:38,217
website ecommercepodcast.net.

1031
00:48:38,457 --> 00:48:43,122
Where again, you can also sign
up for the weekly newsletter and

1032
00:48:43,122 --> 00:48:47,292
get all of this good stuff direct
to your inbox, totally for free.

1033
00:48:47,592 --> 00:48:48,792
Now that's it from me.

1034
00:48:48,882 --> 00:48:50,112
That's it from Steve.

1035
00:48:50,112 --> 00:48:51,582
Thank you so much for joining us.

1036
00:48:51,882 --> 00:48:55,182
Have a great day wherever
you are in the world.

1037
00:48:55,187 --> 00:48:56,232
I'll see you next time.

1038
00:48:56,412 --> 00:48:56,952
Bye for now.