Marks and Spencer is adding self checkouts in the dressing rooms.
Speaker AAccording to Chain Storage, the British apparel and food giant is adding self checkouts to fitting rooms in its 180 clothing stores.
Speaker AThe move is to prevent shoppers from having to get in line twice during the shopping experience.
Speaker AAnd the self checkouts are expected to be rolled out to about 100 stores by early 2028.
Speaker AThe initial plan is to add one of the checkouts per changing room area, with a number to increase depending on consumer demand.
Speaker ATo protect against shoplifting.
Speaker AThe stores would have staff quote, hosting, end quote, the changing room areas to make sure customers did not leave without paying.
Speaker AChris, do you think we're going to see other apparel retail retailers follow Marks and Spencer's lead in trying self checkout in the fitting rooms?
Speaker BOoh, that's, that's also a good question.
Speaker BI think, sadly no, but I'd say that I think they should.
Speaker ARight.
Speaker BThere's a tell for me, there's a tell for me that, that Marks and Spencer's doesn't have this all figured out yet.
Speaker BAnd it's the 20, what is it?
Speaker BThe 20, 2028 date that they're putting this, that's four years away.
Speaker BSo that's kind of nuts.
Speaker BAnd, and the idea in general an raises so many questions, like how do you take off the security tags?
Speaker BHow do you handle bagging?
Speaker BBut if we step beyond all of those, like, what do you have to figure out things and think about the possible, particularly in a world with RFID and overhead sensors.
Speaker BI wonder if this setup doesn't actually help to thwart theft more in the long run because you can better monitor the garments going in and out of the fitting room.
Speaker BAnd you have controlled exit and entry points that can be monitored by a single sales associate.
Speaker BAnd then of course, you don't have the double queuing either.
Speaker BSo, so as an idea, I, I love where, I love that they're doing this and I think we're going to see more experimentation of how ultimately it should work best in a fashionable apparel, fashion, apparel setting.
Speaker BThat's my take.
Speaker AYeah, I mean we did the, the like security tag removal and bagging at the Zara in Madrid.
Speaker AAnd I think that it can be done and especially if you have an associate there.
Speaker AI mean, Uniqlo is doing this too, where you have to remove tags for their RFID based checkout.
Speaker AI mean it can be done and.
Speaker BWith rfid you don't even really need the security tags anymore.
Speaker ATrue.
Speaker BThat's the other point of this, right?
Speaker AYes, yes.
Speaker AAnd you know, in talking with rfid, we just, you know, we tested this out, you know, in H and M when we were in New York.
Speaker AAnd being able to like, order.
Speaker AThat's something that they're working on too at H M is how the.
Speaker AHow they can have transactions happen from the fitting room and you just walk out.
Speaker ABecause that is still the biggest frustration in all these apparel stores that have invested so much money in technology.
Speaker AYou still end up sitting in a line and it's one of the most frustrating experiences alive.
Speaker ASo I think it's going to be really cool to see to your point what RFID enables and how that can hopefully speed this process so that they're rolling this out in more stores more quickly than 2028.
Speaker AAnd I just give a shout out to.
Speaker AWe just interviewed Troy Cywick from Gray Orange, who talks about G store and how stores like H and M have used the.
Speaker ASome of the RFID overhead arrays like you were talking about, Chris, to help enable this kind of stuff in stores.
Speaker AI think we can get there, but that's a great podcast to just learn more about the how of it.
Speaker AAnd then finally, we're going to be going out to Lumen Field in a few weeks to shoot the Just Walk out technology with apparel in.
Speaker AIn Seattle.
Speaker AAnd I'm really excited to see how that plays out as well, because I think that hits on this, this theft issue of, you know, if there's a controlled entry and exit and then you can just walk out with that stuff.
Speaker AI think that's another way that we could start to see some of this apparel shopping experience changing for consumers for.
Speaker BThe better, which is all done with rfid too.
Speaker BThat's why this story is so important to pay attention to.