This is "More Than Work", the podcast reminding you that your self worth is
Speaker:made up of more than your job title.
Speaker:Each week I'll talk to a guest about how they discovered that for themselves.
Speaker:You'll hear about what they did, what they're doing, and who they are.
Speaker:I'm your host, Rabiah.
Speaker:I work in IT, perform standup comedy, write, volunteer, and of course, podcast.
Speaker:Thank you for listening.
Speaker:Here we go.
Speaker:Welcome back to More Than Work everyone.
Speaker:My guest today is, Has Shah, he's the owner of Cleaners and Coffee--
Speaker:somewhere I go sometimes more for coffee than for getting my clothes cleaned,
Speaker:but it's just because of what I buy.
Speaker:So thanks for being a guest on More Than Work, Has.
Speaker:You're welcome.
Speaker:You're welcome.
Speaker:And can you just tell me where you are located right now?
Speaker:Where am I talking to you from?
Speaker:Oh, I'm down road from you.
Speaker:I'm in london, Kings Cross to be exact.
Speaker:I'm actually I'm recording from?
Speaker:one of my shops.
Speaker:Awesome.
Speaker:Yeah, and I, like, probably by the time we set up all the audio today.
Speaker:Got a little trouble.
Speaker:I could have just walked over to where you
Speaker:You could have just walked out.
Speaker:Exactly.
Speaker:Do you know what?
Speaker:It's so true now that I think about it.
Speaker:We could have just done it in person, but hey, now we know for the next time.
Speaker:Yeah, we exactly.
Speaker:Yeah it's just always tricky 'cause it's just easier using a platform usually.
Speaker:But yeah, so to me, it's a unique thing to have a dry cleaners like clothing
Speaker:cleaners and coffee place in one.
Speaker:And I think that's what brought me in.
Speaker:One time I remember I needed to get my jeans repaired or whatever, and
Speaker:then I've been a really bad customer otherwise other than stopping by
Speaker:Yeah, we patched them up.
Speaker:Yeah.
Speaker:I remember correctly.
Speaker:yeah.
Speaker:Yep.
Speaker:Yeah.
Speaker:You remember exactly.
Speaker:And so eventually I'll have to come back for that.
Speaker:Really can we just, I just wanna talk to you about what you do 'cause
Speaker:I, I love going to your place.
Speaker:I've come for coffee a few times lately and just hung out with
Speaker:my laptop and done some work.
Speaker:And typically I wouldn't go to a cleaners to, to do remote work, but it works out.
Speaker:And plus you have amazing coffee.
Speaker:How did you come up with this idea of doing
Speaker:this?
Speaker:I think it was a accumulation of the time I'd spent working
Speaker:working abroad in fashion retail.
Speaker:And also just, having a passion for coffee.
Speaker:And as well as that, being fortunate enough to have my father, he
Speaker:had an old dry cleaners in Kings Cross and he wanted semi-retire.
Speaker:And I said when I moved back from abroad, I said I'd take
Speaker:over and see what we can do.
Speaker:I think I've always appreciated people, I've always appreciated community.
Speaker:You've been into the shop plenty of time, so you'll know the atmosphere
Speaker:is all about talking to people.
Speaker:And I've always wanted to create a little a bubble, for myself,
Speaker:for my people, where, anyone can come and we can have a good time.
Speaker:And the Cleaners and Coffee is that.
Speaker:It's an area where you can come to get your dry cleanings done, your tailoring,
Speaker:done your laundry but you can also come to have just some amazing coffee.
Speaker:You can work from home here.
Speaker:You can have your meetings here.
Speaker:We do events here.
Speaker:We had a really cool opening party at o ur other branch.
Speaker:We do more than that.
Speaker:We have an electric van that goes around London.
Speaker:You book collections on our website and we'll pick up your dry cleaning for you.
Speaker:We work with many clubs and restaurants and hotels to do their linen.
Speaker:We have some celebrities that we do work for.
Speaker:There's many different facets of the business.
Speaker:But for me personally, the part that I enjoy most and the reason why I
Speaker:started it all was to connect to people, to connect to the local community.
Speaker:And the King's cross itself-- Camden, more specifically, I've got
Speaker:a particular affinity too, because I used to come here as a kid.
Speaker:My dad had opened a dry cleaners called Crowndale Dry Cleaners!
Speaker:20 years ago, and I'm 30 now, so after the age of about 10, I used to come here
Speaker:as a kid and just chill at the front of the shop, speaking to the people that
Speaker:used to walk by or come into the shop.
Speaker:And and now I'm here speaking to the same people who are slightly
Speaker:older and have had children.
Speaker:So yeah it's it's a great place to be and, I think it just started
Speaker:from a passion for the products and the services that we offer, but
Speaker:also the community that we have.
Speaker:It's funny because Camden, I've lived in Camden since I moved to London
Speaker:and it can be a bit crazy and there's the Camden market and there's a lot
Speaker:of tourism here and stuff like that.
Speaker:But there is also this really, I. Awesome sense of community.
Speaker:And I like, just as a resident going around and saying hi to different people.
Speaker:You're one of the people I'd say hi to when I'm walking by
Speaker:that way towards King's Cross.
Speaker:It's just like really nice when you find first locally owned places,
Speaker:but then also places you can just see other people that you know.
Speaker:And like you guys definitely, I've been in there a few times where just
Speaker:four or five people come in who are in work clothes, who are just down
Speaker:the road somewhere working and come in and get coffee and leave, and
Speaker:it's like a good break for them.
Speaker:So first of all, just working abroad, where were you working
Speaker:when you were working in
Speaker:fashion?
Speaker:I've been very fortunate to be able to travel quite a lot in my younger years.
Speaker:So I was born in London but between the age of eight to 12, I went
Speaker:to military school in Pakistan.
Speaker:My ethnicity is Pakistani.
Speaker:At 12 I moved back to the UK.
Speaker:And then at the age of.
Speaker:18 or 19
Speaker:I moved to Denmark for three years in Copenhagen, specifically.
Speaker:After Denmark.
Speaker:I moved to Norway for a year.
Speaker:Then Sweden and Finland for a few months a piece.
Speaker:And then I moved to Holland and Belgium for a year.
Speaker:All at that time I worked in fashion retail for Hugo Boss,
Speaker:which is quite a well-known brand.
Speaker:I had a great mentor who trusted me enough to take me around to these places.
Speaker:It's where I learned a lot about business, commercial business which probably
Speaker:helps how we run the business today.
Speaker:I didn't go to university, I, to be honest with you did very badly in my studies.
Speaker:But I thought about the experience of being abroad, learning how to
Speaker:interact with different cultures; sometimes in, parts of Denmark or
Speaker:Holland where English wasn't the best.
Speaker:But it taught me how to learn and interact with different cultures and
Speaker:I think that's why we are so good at creating the community that we have.
Speaker:It's that because it doesn't really matter who you are.
Speaker:You can come in and we'll find a way to communicate with you.
Speaker:So yeah, that was my time abroad mostly with Hugo Boss, which I still hold as
Speaker:an experience very dear to my heart 'cause it taught me so many values.
Speaker:But I think also I feel very fortunate because it's not often that between
Speaker:the age of 19 to 25/26, you will have the opportunity to go from sort of
Speaker:country to country and learn about your craft in different cultures.
Speaker:Yeah.
Speaker:So you learned that, and then I'm just thinking about too,
Speaker:when you went away to school in Pakistan, and what was that like?
Speaker:Like so I'm half Lebanese.
Speaker:I don't really have much connection to the culture just 'cause of how things
Speaker:worked out in my family life as a kid and, you know, where the people were
Speaker:that I would've gotten that from.
Speaker:But I think the experience I've seen, and definitely I would've had a different
Speaker:one if things have been different for me, is that a lot of times people's
Speaker:culture gets erased quite a bit when they move to a country like the UK or
Speaker:like the United States or places like that where there's this effort to fit
Speaker:in into a very specific other culture.
Speaker:And so do you find, like having lived in Pakistan for a little while, even
Speaker:in the context of school, made you understand your own background more?
Speaker:Yeah, I would say that I come from a family which is conservative,
Speaker:but also liberal at the same time.
Speaker:My mom's quite religious.
Speaker:My dad is not so religious, but he's also quite close to his roots.
Speaker:I think that for me, listen, I was there from the age of eight to 12
Speaker:and only last month, I went back for the first time in 20 years.
Speaker:So I can't say that I'm extremely connected to my roots, but, I
Speaker:definitely am proud to be to be Pakistani, to be where I'm from.
Speaker:I think the upbringing that I had in Pakistan probably has taught me
Speaker:values, which are the reason why we have, successful businesses right now.
Speaker:I think being in military school in Pakistan, it's extremely disciplined.
Speaker:Especially at a young age, you're being taught to to handle certain environments.
Speaker:You're being taught how to fend for yourself.
Speaker:It really puts things into perspective and it actually makes you quite
Speaker:grateful to be in an environment where you can be creative, you can
Speaker:flourish, you can do what you wanna do.
Speaker:Because I think Cleaners and Coffee probably wouldn't work in a in a
Speaker:lot of different areas, but we're fortunate enough that it works here.
Speaker:Going back to how frequently I've been there, I just came back for
Speaker:the first time in 20 years and I went to the military school that I
Speaker:went to, and they were very nice.
Speaker:They gave me a tour of the whole school.
Speaker:And just to be there to be in a class where I was as an 8-year-old, I, to be
Speaker:honest, I never thought I'd return there.
Speaker:But when you're there, it's that feeling of being close to your
Speaker:roots is, I can't explain it.
Speaker:I actually went to the village where my grandparents were, my ancestry line from,
Speaker:and I saw my great grandfather's tomb.
Speaker:They're almost gone now, but you've got the graves in the tombs
Speaker:of my great-great-grandfather.
Speaker:So definitely it feels like I am connected to my roots.
Speaker:I will never forget them.
Speaker:And I hope to go back more.
Speaker:I've probably been in a position where having had to travel so frequently a few
Speaker:years ago, I didn't get the opportunity to, but I'm grateful now that I can.
Speaker:So yeah, I feel very much connected to my roots, but at the
Speaker:same time, I was born in London.
Speaker:I'm now in London permanently, and so part of my roots are also here.
Speaker:That is really cool though.
Speaker:And just being in the places where your family had been and all that, it
Speaker:just, it does give you like some other perspective and a feeling and that's
Speaker:awesome that you were able to do that.
Speaker:So you said your dad had founded a cleaners back when you were
Speaker:younger, 20 years ago or something.
Speaker:Yeah, so when I moved to Pakistan my father stayed here.
Speaker:I have five sisters no brothers, and they all moved along with me as well.
Speaker:So my dad stayed in the UK, probably to be able to provide for
Speaker:us going to school in Pakistan.
Speaker:And I moved back at the age of 12 and he had started this dry cleaners
Speaker:which he had wanted to do for a while.
Speaker:He actually, I quite admire this, but he started working part-time
Speaker:at a dry cleaners further down the road just to gain some experience.
Speaker:'cause it's an industry in an area where he didn't have any experience whatsoever.
Speaker:And he gained a bit of experience.
Speaker:And when he opened the one the one that I'm sitting in right now and he, he'd been
Speaker:running that for,\ I would say about 18 to 20 years which is when I took over.
Speaker:But what's crazy is that right now we have a team of above 10 people, but
Speaker:at the time, for 20 years, he worked himself with one other dry cleaner.
Speaker:So he'd wake up at seven o'clock or six o'clock, whatever it may be, finish work
Speaker:at six or seven o'clock, six days a week.
Speaker:No sick days.
Speaker:No holidays.
Speaker:That's for 20 years straight because I was abroad so I couldn't be here to help.
Speaker:And uh, running a drycleaning business is not easy.
Speaker:You're dealing with delicate garments, tailoring as well.
Speaker:You're dealing with, some really delicate pieces.
Speaker:And hats off to him.
Speaker:And I think part of the reason why I consider myself quite hardworking
Speaker:is because of seeing how he's applied himself to his business.
Speaker:Yeah, and that's, that's really cool too.
Speaker:And my parents, I mean, we have a lot of similarities.
Speaker:My Dad is a mechanic, and my parents had an auto repair shop,
Speaker:and that they ran for years.
Speaker:And similar work schedule, like there was no sick pay, there was no
Speaker:time off that if you took time off, that was time you weren't working.
Speaker:That's you, your business wasn't open or you had to have coverage.
Speaker:But small team.
Speaker:So first of all, it's amazing that you've grown your team to the
Speaker:point that you have, but also I can see, admiring your dad for that.
Speaker:So.
Speaker:What made him want to go into dry cleaning, into that
Speaker:industry if he didn't have
Speaker:experience prior to that?
Speaker:I think at the time he had he had been working for about 10 to 15 years
Speaker:in for a company called Carlton, which used to produce suitcases.
Speaker:To be honest with you, this sounds quite bad now, but I can't quite
Speaker:remember exactly what he did.
Speaker:He used to do hardware repairs, but he was made redundant and
Speaker:he had to find, he had to find a way to to provide for the family.
Speaker:And, having me having five, five girls as well, it's a big family.
Speaker:And this just seemed to be the way for him to be able to do that.
Speaker:I think my dad also has always been someone who has been able to
Speaker:create a great impression on people.
Speaker:He's very honest; sometimes a bit too honest, but I
Speaker:think people appreciate that.
Speaker:And so I think when he opened the business he definitely created
Speaker:his own little community and that's exactly why I'm here now.
Speaker:And then when did you get involved as far as you learning?
Speaker:Because I, I guess I'm making an assumption that you've learned
Speaker:every part of the business.
Speaker:Is that true?
Speaker:Like, can you
Speaker:do any task in your place or are you more kind of the creative
Speaker:and like the owner but not.
Speaker:I like to get my hands dirty.
Speaker:I was actually training a new team member today, and I said to her
Speaker:I run the business on one ethos, which is "I am because we are." We
Speaker:would never ask anyone to do anything that we wouldn't do ourselves.
Speaker:So it's quite funny, actually.
Speaker:I was showing her how we do the cleaning at the end of the day and we had to
Speaker:do the Hoover and Mop and I. I bought the Hoover out and the mop, and she
Speaker:was like, you've gotta let me do it.
Speaker:You've gotta let me train.
Speaker:I said no.
Speaker:I enjoy this task.
Speaker:I enjoy this task.
Speaker:And and so I feel like I've always been someone that wants to get my hands dirty.
Speaker:I feel guilty almost watching people do something when I'm
Speaker:not doing anything myself.
Speaker:So I'm pretty hands-on.
Speaker:I would say I'm not very good at tailoring.
Speaker:I can do fittings, I can do measurings.
Speaker:I think having worked in fashion retail, I've got a great experience
Speaker:in how to make people look good-- how to make things look good.
Speaker:But the actual tailoring, no.
Speaker:We have great tailors who are still part of our team that take care of that.
Speaker:But I think what's been the reason why I benefit or why I have great
Speaker:experience is, when I moved back to the UK, even when I was going
Speaker:school, I'd come to my dad's shop.
Speaker:On the week, the weekdays, I would be going to school doing
Speaker:work that I needed to do.
Speaker:And then on the weekends I'd be here.
Speaker:When it was half term or it was summer break, myy dad wouldn't really
Speaker:let me rest or go out anywhere.
Speaker:He'd bring me to the shop, make sure I was grafting or no, no payroll, free payroll.
Speaker:And then when I turned 15 15 or 16, I got a job at Domino's Pizza.
Speaker:So what I would do is I would finish school at three o'clock.
Speaker:I'd take the bus to Domino's Pizza on Tottenham High Road.
Speaker:I'd start work at about five and um, I'd work probably till about
Speaker:11 o'clock or so, and then my dad will pick me up, drive home.
Speaker:I'd go to sleep, wake up for school the next morning, and then on the weekends if
Speaker:I wasn't working, I'd go and help my dad.
Speaker:And so that's how I was raised.
Speaker:And that's probably why I feel that I'm quite hands-on because a lot of a lot of
Speaker:the roles that I've had have been roles where you've either had to do something
Speaker:to yourself or you had to lead by example.
Speaker:And for me I don't feel great knowing that someone's out there doing something,
Speaker:which I might not have knowledge of, because how can you coach your
Speaker:people to be the best if you're not the best in the area that you're in?
Speaker:Of course, there's some specialist roles that you might not always
Speaker:be an expert in, such as tailoring or being a specialist dry cleaner.
Speaker:But that's where you've got people that have been with us for ages.
Speaker:We've got tailors that have been with us for over 15 years.
Speaker:With our dry cleaner, Malik, he's been with us since I was a little kid.
Speaker:So we've had great retention in the people that we have, which is why
Speaker:we're, we're quite strong as a unit.
Speaker:Definitely can always learn more.
Speaker:I'm a very curious human being in nature, so I'll always want to learn more.
Speaker:But if there's anything I'm particularly good at, I would say
Speaker:I'm probably very good at engaging with anyone that walks through.
Speaker:I'd say my passion is making the coffees.
Speaker:I was saying to someone the other day, I said, we've probably made
Speaker:thousands of flat whites, but I'll never stop enjoying making a flat wire.
Speaker:It's just the most therapeutic task for me.
Speaker:And I'm also very passionate about outreach.
Speaker:So I'm passionate about working with new companies.
Speaker:I'm passionate about bringing people together.
Speaker:So I think in the line of business that we're in, where we get so many different
Speaker:types of clientele if I can find a way to bring people together, I will.
Speaker:So as far as the coffee, I love coffee too, but I don't have
Speaker:an expertise in it for sure.
Speaker:So what made you put coffee in the cleaners, and then also just like,
Speaker:how did you source it, pick what you were gonna serve, all that stuff?
Speaker:Because I'll just say I appreciate that I can go there and get the
Speaker:alternative milks that I need.
Speaker:And you guys have very unique flavors and I'm usually just a person who
Speaker:will just get a plain latte or an Americano and be done with it.
Speaker:But there I actually do go, okay, fine.
Speaker:I'll add a little bit of calories 'cause it's worth it.
Speaker:It's worth it for the flavor.
Speaker:So just, what's the coffee story?
Speaker:To answer the first part of your question, my coffee is I've always
Speaker:been interested in in coffee.
Speaker:I've always had an espresso from the age of 16.
Speaker:I'd always have an espresso to to keep me going.
Speaker:And um, over time, you just learn, what a good espresso tastes like
Speaker:and what a bad espresso tastes like.
Speaker:It was actually during Covid where everyone was buying the home coffee
Speaker:machines, 'cause you couldn't go to the coffee shop, you had to make coffee at
Speaker:home, I started to realize that actually I'm pretty good at making coffee at home.
Speaker:And I didn't have any professional machinery.
Speaker:I didn't have a big coffee machine.
Speaker:So then I was like if I can make it this well at home, why don't I
Speaker:show everyone else what I can do?
Speaker:And then that's when I thought to myself why don't I just open a coffee shop?
Speaker:And at the time I knew my dad wanted to step that step back a little bit.
Speaker:I still wanted to do something with clothing because, I'd spent almost
Speaker:10 years working in in that area.
Speaker:So that was still in an area I was very interested in.
Speaker:And it was, I was actually driving.
Speaker:I picked up my best friend from from Heathrow Airport.
Speaker:He lives in New York.
Speaker:And and we were just spit balling ideas and I said, what about
Speaker:go out clean cleans and coffee?
Speaker:Clean and coffee, and then it just stuck.
Speaker:It just stuck-- Cleaners and Coffee; it rolls off the tongue so nicely.
Speaker:There are things I'm very good at, I know a lot about, and and so that's
Speaker:how Cleaners and Coffee started.
Speaker:At the time we, me and my dad, we we couldn't afford to hire
Speaker:builders or construction workers to help with the, to the revamp.
Speaker:So we actually did or made absolutely everything in the shops ourselves.
Speaker:So, the shop you walked into, our newer branch next to Camden Road
Speaker:Overground Station, it's only ever been been made by me and my father.
Speaker:And I mean down to relentless of details; the tables, the counters, the
Speaker:shutters, the tiles, the menu boards.
Speaker:Everything is down to me and my dad.
Speaker:With the newer branch, we obviously had more team members who helped
Speaker:with more input about the design and and treatment of certain areas.
Speaker:But we've made everything by hand.
Speaker:Going to your a second question where we sort our source our coffee from, I've
Speaker:got a great friend Giancarlo, who has a roastery in Tunbridge Wells, kent.
Speaker:And the reason why I work with Giancarlo is 'cause e even though he's quite
Speaker:successful in what he does, he's recently been named one of the top
Speaker:10 roasters in the UK, it's a family business.The roastersy is s called
Speaker:Penelope Coffee, named after his daughter.
Speaker:It's his wife, him and his his daughters that, that roast the beans.
Speaker:And these are values that I hold quite dear to myself.
Speaker:And for that reason I work with him.
Speaker:He roasts in small batches and he only sources beans, which are
Speaker:traceable and of great quality.
Speaker:And that's why our coffee's so good.
Speaker:And you go to the flavors and the specials that we do, we have amazing specials.
Speaker:I actually, to be honest with you, I only drink an espresso, but even I feel
Speaker:that the pistachio latte, I'm looking at the menu board right now, the pistachio
Speaker:latte, the the sea salt date latte.
Speaker:They're our bestselling drinks.
Speaker:And, we use pretty organic ingredients.
Speaker:We'll use pure pistachio paste, we'll use a hundred percent date syrup,
Speaker:which are really expensive to source.
Speaker:So we don't actually have great margins on them.
Speaker:But, for me, I've always felt that if you're walking into our shop, you should
Speaker:feel, you should have an experience.
Speaker:Experience is everything.
Speaker:And if that experience is through you talking to me, you talking to
Speaker:the team members, you trying out a drink, which you may not have tried
Speaker:the day before or the week before, then that is good enough for me.
Speaker:And whether you come once or whether you come 10 times or a hundred times
Speaker:as long as you left with a good experience, that's what counts.
Speaker:So it starts with the coffee and then it goes on to the people,
Speaker:and then once you hear about our story, it becomes even longer.
Speaker:Yeah.
Speaker:And that's really cool, just that you have the connection to the roaster
Speaker:you use and take the time and the care to like source everything in that way
Speaker:because it does make a big difference.
Speaker:It's super important.
Speaker:As far as like the people working for you or with you, you have the guy you
Speaker:mentioned that's been there for 15 years and then you have just quite a big team.
Speaker:Is any of your other family members involved, or is it all people that
Speaker:you have hired outside of them?
Speaker:No.
Speaker:So it's just me and my father.
Speaker:My dad has a free reign, so he'll come whenever he want
Speaker:and he'll go whenever he wants.
Speaker:He could be in the shop sometimes in a week for one or two days.
Speaker:Sometimes he'll be in the shop for the whole week.
Speaker:He's someone who's still quite hardworking, so he
Speaker:always wants to be active.
Speaker:So we have the dry cleaner at the back, Malik, who's absolutely fantastic.
Speaker:We have Maria who irons the shirts.
Speaker:She's been there for for over 10 years.
Speaker:We have specialist tailors who we've been using for over 10 years.
Speaker:But then we also have newer team members and I really like having newer
Speaker:team members who have been with us for maybe a few years or a few months
Speaker:working alongside people that have been with us for over a decade because
Speaker:you have fresh ideas, fresh creativity coming in to help transform your
Speaker:business, to bring great new ideas.
Speaker:Then we're also rubbing off of the great soft skills that these people
Speaker:have been with over 10 years will have.
Speaker:These guys are grafters.
Speaker:They will show you how to do something properly and they will they'll the
Speaker:best in their class and how to do it.
Speaker:So I really love having that mix.
Speaker:Right now we've probably got a team of, I think we've got a
Speaker:team of five or six baristas.
Speaker:We've got a store manager for Camden Road Overground, Elena,
Speaker:who's absolutely fantastic.
Speaker:She drives me, she drives the team.
Speaker:If anything she does she does more engagement than I do now.
Speaker:So I'm very blessed to have a team that is very united in what we do.
Speaker:Everyone understands the ethos.
Speaker:Everyone understands that we're a community hotspot, and they all
Speaker:working towards that same goal.
Speaker:And don't get me wrong there's some tough days.
Speaker:It's a busy business.
Speaker:There's queues.
Speaker:Everyone does work hard and it can be tiring.
Speaker:But, I feel like when you are working in a small business and you are contributing
Speaker:towards something so directly in front of you it's a very rewarding feeling.
Speaker:And I think that's why people enjoy it.
Speaker:We also I feel very passionately about progressing people.
Speaker:I thought about as a business, we'll continue to expand,
Speaker:we'll continue to grow.
Speaker:But I also want to bring my people along with me.
Speaker:And Elena, for example, she started with us as a as a part-time barista.
Speaker:She was studying history at UCL.
Speaker:She was doing her masters and once she graduated, she joined us full-time.
Speaker:She's been promoted quite a few times and we hope to do that
Speaker:with whoever else is on board.
Speaker:That's great, just and making it a place that people really love working
Speaker:will make it a place like good for the customers too, because that
Speaker:drives so much of it, right, when you're engaging with the public.
Speaker:So I wanna get the inside scoop on dry cleaning.
Speaker:Like what is the most difficult type of material to clean?
Speaker:I think we'll always have delicate garments.
Speaker:I. Sometimes we'll get pieces, which are one of ones.
Speaker:For example last year we had to clean a leather blanket, which was
Speaker:worth I think about 15,000 pounds.
Speaker:So you can imagine the nerves as we're cleaning that.
Speaker:We'll get suits, which are mohair blends, silk blends.
Speaker:We'll have, tops and dresses, which have been passed on
Speaker:through generations and families.
Speaker:So while we do get delicate materials, I think sometimes the sentimentality
Speaker:of the item, the preciousness of the item, that probably makes it a little
Speaker:bit harder to treat because we take everything we do very seriously.
Speaker:In the time that I've been here, we've almost never had a mishap.
Speaker:And that only comes from experience.
Speaker:I feel that probably I'd get more nervous treating an item, which I've
Speaker:known has been in a family for over 50 years tha n a mohair sweater because
Speaker:I know how to a mohair sweater.
Speaker:When I'm holding someone's blouse, which is 50 years old,
Speaker:I'm like, wow, all that history.
Speaker:So I would say, yeah, we get a lots of, we get lots of interesting pieces.
Speaker:We, especially 'cause we do tailoring, we get lots of odd requests,
Speaker:which I find absolutely amazing.
Speaker:But every day surprises me.
Speaker:No day's the same In this business.
Speaker:We'll always get a piece, which is which is completely surprising to us.
Speaker:That's part of the game.
Speaker:You keep learning, you keep growing.
Speaker:If it was the same every day, probably wouldn't be a very exciting place to be.
Speaker:Yeah, exactly.
Speaker:And then just like as far as stains go, like people have all kinds of
Speaker:things that will stain something.
Speaker:First of all, is there something, if it's not a thing that needs to be
Speaker:dry cleaned, but it's something that could be washed, but they just need
Speaker:stain removal, do you wish people would know to do something with the
Speaker:clothes like before they bring them in?
Speaker:Either they should have soaked it, they should have put soap on it,
Speaker:they should have left it alone.
Speaker:And then the other thing is do you have a memory of just a task that seemed
Speaker:impossible that you were able to do, where you're like, this is a mess.
Speaker:I don't know how we're gonna do this, but you pulled it off.
Speaker:I think I'm very fortunate that my dad has the experience that he
Speaker:does, and Malik has the experience that they do because you can imagine
Speaker:over 15 years they've seen a lot.
Speaker:So, in terms of cleaning, we've never really come across something which
Speaker:has been extremely challenging for us.
Speaker:We're also pretty honest.
Speaker:If someone comes in with an item that we think they could actually treat at
Speaker:home, we'll tell them ways that they can treat it at home because we don't
Speaker:believe in charging you for something which we think you can do for yourself.
Speaker:So you'll always get complete honesty for us.
Speaker:I think we've always had challenging scenarios where we've had to
Speaker:deliver on projects, which which are in tight timeframes but.
Speaker:I would also say that my experience being in fashion retail has helped with that.
Speaker:So for example, we we work with this amazing company called Reline which
Speaker:creates high-end bespoke uniforms for hotels, restaurants, clubs.
Speaker:And last year we had to deliver on, I think four or 500 pieces to be
Speaker:tailored in the space of a few weeks, which we deli delivered on time.
Speaker:Actually we delivered earlier.
Speaker:So we definitely get some challenging some challenging tasks such or or projects.
Speaker:But I think the experience helps pull us through.
Speaker:And to be honest with you, we believe in under promising and overdelivery.
Speaker:So you can never let anyone down.
Speaker:Yeah.
Speaker:Good.
Speaker:So it's more operational challenges than like actual physical ones,
Speaker:like stains and stuff like
Speaker:that.
Speaker:That's cool.
Speaker:One thing I like to ask every guest when they're on is just do you have any advice
Speaker:or mantra that you'd like to share?
Speaker:Something that you follow, that you like to just pass on
Speaker:to people listening.
Speaker:I always say, you, have to be curious and persevere.
Speaker:I feel like I I've always been a very curious human being.
Speaker:I've.
Speaker:I've been deeply interested in anything that's in front of me, and
Speaker:I always try to find out more about something because I'm curious about it.
Speaker:And I feel like that's a good way to to learn more about your passions or
Speaker:to just be better at what you are.
Speaker:And then to persevere.
Speaker:I feel like we're it's easy to give up these days and start something new.
Speaker:There's so much out there, right?
Speaker:But perseverance really helps hone down skills and and teach you good character.
Speaker:So now we have the fun five.
Speaker:These are five questions I've asked every single guest.
Speaker:Some partly just for my own entertainment, but just to get
Speaker:you thinking about other things.
Speaker:So like the first one, and this might be interesting with you 'cause you
Speaker:might not even be a T-shirt person that much, but what is the oldest
Speaker:t-shirt you have and still wear?
Speaker:So it is this funny actually I have 15 or 16 of the same t-shirt.
Speaker:So my wardrobe is pretty consistent.
Speaker:You'll see me like during the winter, I'll wear like oversized black
Speaker:trousers and I'll wear a black sweater.
Speaker:That's it.
Speaker:Today I'm wearing a different sweater for the reason of a podcast.
Speaker:And in the summer I'll wear like a white t-shirt with my chinos and a shirt over
Speaker:the top and it's always the same t-shirt.
Speaker:It's a 3-pack Hugo Boss t-shirt.
Speaker:And I've been wearing them since I was like.
Speaker:I think 18.
Speaker:18 or 19.
Speaker:And I'm I'm 30 now so every every year I'll buy the same multi-pack
Speaker:t-shirt and I'll just, rinse through.
Speaker:So yeah, I've got in my wardrobe, I've got these two sections where like one of
Speaker:them is just a slot for all my black Boss T-shirts and there's just loads there.
Speaker:It's crazy.
Speaker:And then I've got one with for the white ones as well.
Speaker:So yeah, but it gives me like an gives me peace to know that
Speaker:I've got lots of the same thing,
Speaker:Yeah, that's cool.
Speaker:That's, and you're so dedicated, which is nice.
Speaker:alright, so this one, if every day was Groundhog's Day and there's the
Speaker:film with Bill Murray, right where he wakes up and every day is the same.
Speaker:And part of the reason this question is here is because I started
Speaker:the podcast during lockdown.
Speaker:So it was really Groundhog Day a lot, right for everyone.
Speaker:What song would you have your alarm set to play every morning?
Speaker:So my favorite song is Fly Me to the Moon by Frank Sinatra.
Speaker:And I, the context is very romantic, but I feel like it's just a very positive song.
Speaker:It gets me in my mood and I could listen to it every day.
Speaker:I probably listen to it every day already when I'm driving
Speaker:into work in the mornings, and it just puts me in a good mood.
Speaker:So Fly Me to the Moon by Frank Sinatra.
Speaker:It's a classic.
Speaker:It's a
Speaker:Oh, nice.
Speaker:Definitely a classic.
Speaker:And I don't think anyone said that one before.
Speaker:So
Speaker:that's awesome.
Speaker:Okay.
Speaker:This one I don't even know if I need to ask you, but coffee or tea or
Speaker:neither
Speaker:Coffee.
Speaker:I hate tea.
Speaker:I hate tea.
Speaker:You'll
Speaker:You do.
Speaker:I hate tea.
Speaker:That's awesome.
Speaker:All right.
Speaker:And I know it's espresso is your thing.
Speaker:Alright, so can you think of a time when you like laughed so hard, you cried or
Speaker:something that always cracks you up?
Speaker:I think my people crack me up.
Speaker:I don't laugh at things.
Speaker:I dunno if that makes sense.
Speaker:I won't laugh when I'm watching tv, like a comedy or anything.
Speaker:Like I'll smile, but I dunno why I just never laugh.
Speaker:But Elena the lady who runs our Camden Road store, she's just, she's one
Speaker:of the finest people I've ever met.
Speaker:And so just my people around me, they know how to make me laugh.
Speaker:And recently I've been going to comedy clubs more and more, so I go
Speaker:to the same comedy club every month.
Speaker:And I'm really getting into.
Speaker:Being at the front row deliberately so they pick me to to take the piss out of.
Speaker:And that's my new favorite thing.
Speaker:So we'll go to the same comedy club every month, me and my friends.
Speaker:And they know that when they come in with me, we're gonna be sitting
Speaker:at the front because I want the I want my standup comedian to just
Speaker:absolutely tear us to shreds.
Speaker:Okay.
Speaker:And then the last one is, who inspires you right now?
Speaker:I think amidst all the conversation that we've had I've not mentioned
Speaker:someone who who's probably been the most influential person in my whole life.
Speaker:And that's my friend Kieran.
Speaker:He's I used to work for him for a very long time.
Speaker:I worked for him when I worked at Hugo Boss before I worked at Hugo
Speaker:Boss, I worked for him at Selfridges.
Speaker:And right now he's he's an, a very senior figure in fashion.
Speaker:He lives in Manhattan right now.
Speaker:And he just taught me absolutely everything I need to know about business.
Speaker:He gives me life advice on a daily and he's taught me a lot about community.
Speaker:And he's still inspires me to this day.
Speaker:He's like my second father.
Speaker:He's like family.
Speaker:He's my best friend.
Speaker:And whenever I need advice be it personal professional who?
Speaker:I'll go to him still.
Speaker:So yeah, Kieran, you know who you are.
Speaker:He inspires me daily.
Speaker:Oh, that's cool.
Speaker:That's really great.
Speaker:So Has, if people want to look up Cleaners and Coffee or even come by for coffee
Speaker:or cleaning, where should they find you?
Speaker:You can find us on Instagram at Cleaners and Coffee (@CleanersAndCoffee).
Speaker:You can pop into any of our stores.
Speaker:So we've got one store, which is close to St. Pancras Station;
Speaker:that's on 2 Crowndale Road.
Speaker:That's our flagship that's been there for over 15 years.
Speaker:And then we've recently opened a new branch next to Camden
Speaker:Road Overground Station.
Speaker:I'm usually flinging across between the two but I mean the teams were absolutely
Speaker:amazing and if anything, they know how to create more of a vibe than I do.
Speaker:All right, well thanks so much for being on more Than Work.
Speaker:I really appreciate it.
Speaker:I appreciate your time and thanks for asking questions.
Speaker:That made me reflect a lot on my own life.
Speaker:Thanks for listening.
Speaker:You can learn more about the guest and what was talked about in the show notes.
Speaker:Joe Maffia created the music you're listening to.
Speaker:You can find him on Spotify at Joe M-A-F-F-I-A.
Speaker:Rob Metke does all the design for which I'm so grateful.
Speaker:You can find him online by searching Rob, M-E-T-K-E.
Speaker:Please leave a review if you like the show and get in touch if you
Speaker:have feedback or guest ideas.
Speaker:The pod is on all the social channels at at More Than Work Pod
Speaker:(@MoreThanWorkPod) or at Rabiah Comedy (@RabiahComedy) on TikTok.
Speaker:While being kind to others, don't forget to be kind to yourself.