According to Retail Dive, Porch Pals, an insurance product designed to cover the loss of stolen packages, has opened a waitlist to subscribe.
Speaker AChris which is now available nationally.
Speaker AIn the US last year, according to Capital One Research, one of every 180 packages delivered was stolen, totaling 119 million US consumers who lost $13.4 billion to package theft, with each package being worth $112.3 on average per the same report.
Speaker BWow.
Speaker APorch Pals protection, which costs $15 per month, or $120 total with an annual subscription, is linked to a customer's debit or credit card.
Speaker AThe company touts the coverage as broad and efficient, noting that it applies to deliveries from a variety of retailers that and that a claim can be filed in minutes and that reimbursement is sent within 72 hours of an approved claim.
Speaker AThe coverage also does not require victims of package theft to file a police report.
Speaker AThere are also some limits to the Porch Pals coverage, though.
Speaker ASubscribers can only make up to three claims each year, totaling $2,000 or less.
Speaker AChris, this is also the A and M put you on the spot question this week.
Speaker BGeez, I feel like I'm on a streak with these questions.
Speaker AYou are.
Speaker AYou are.
Speaker AYou keep getting them.
Speaker AChris A wants to know who should bear the financial burden of package theft.
Speaker AIs it a cost of doing business for retailers, or should consumers take it on, as the Porch Pals model inherently suggests, asking a different way given former New York Giant player Adore Jackson.
Speaker ADid I say his name right?
Speaker BAdore, you did, and you nailed it.
Speaker AOkay.
Speaker AOkay.
Speaker AWho co founded Porch Pals?
Speaker AIs the one thing that the New York Giants have gotten right this year?
Speaker AOr is it yet another fumble and organizational debacle?
Speaker AAffectionately yours, a tortured New York Giants fan.
Speaker AUh, I'm going to.
Speaker AI'm really glad you got this one, because I do not follow sports closely enough to know what the hell they're talking about.
Speaker ASo, Chris, you know, the floor is yours.
Speaker BOh, man, that's such a great question.
Speaker BI love when they personalize the questions like that, too.
Speaker BFrom the tortured New York Giants fan that wrote it.
Speaker BAll right.
Speaker BSadly.
Speaker BAnd I think you know how to answer that question.
Speaker BI think.
Speaker BI think this is.
Speaker BThat this is right for the consumers to take on.
Speaker AReally?
Speaker BI really do.
Speaker BYeah.
Speaker BI'm curious what you think, too, but you know, retailers have borne the brunt of E commerce and all its additional costs for a long time now.
Speaker BAnd consumers are still loving E commerce.
Speaker BIt's still growing.
Speaker BThey're still demanding even more.
Speaker BAnd so for the business model to work in the long run and to keep retailers in business.
Speaker BI think if this is an issue, then then yes, I think it only makes sense for the, for the consumers to bear the cost.
Speaker BNow, of course, not every address is created equal.
Speaker BI understand that not everyone has the ability to afford porch piracy insurance, but I think this is a starting point and the model can still morph over time to be more democratic for everyone.
Speaker BBut this is a good start.
Speaker BAnd there's other models to this as well, you know, that you can use here, you know, depending on the degree of severity too.
Speaker BBut this is the one that's been called out recently.
Speaker BSo net net.
Speaker BSo net net.
Speaker BTo answer the question fully, I think this is clearly, clearly in bold capital letters and the best scene to come out of any New York giant, past or present this year.
Speaker BThat is my statement.
Speaker AI have nothing to compare that to, so I'm going to have to take your word for it.
Speaker ABut I do, I do agree with you that, you know, another survey that I saw in researching this was that, you know, it's $16 billion of annual loss that retailers are facing because of poor piracy and that's, it's just, it's too big of a number for retailers to try to, to cover off on.
Speaker AAnd so I do agree, I think the customers are going to end up paying for this no matter what.
Speaker ANow I am ultimately.
Speaker BThe customers pay anyway, no matter what.
Speaker ARight, Exactly.
Speaker AExactly.
Speaker BGet right down to it.
Speaker AExactly.
Speaker AI don't know though, that I see this taking off.
Speaker AI think that we're going to see it actually, other things happen.
Speaker AOne, I think that we'll start to see retailers the same way that we're seeing changes to return policies where they're charging for returns.
Speaker AThey're, you know, they're, they're including certain return restrictions.
Speaker AEspecially when we start to look at these subscription programs where it's like, okay, you know, we cover as part of your subscription program.
Speaker AWe'll cover, you know, any package theft that happens because they, the retailer gets the recurring revenue from the subscription program that might help offset that, that large line item of theft that's happening.
Speaker ABut I like me as a consumer, I'm not paying for this coverage.
Speaker AThere's just, I just, I could not see myself spending another $15 month in the event that, you know, three times a year I'd need this, this coverage, this.
Speaker ABut I also haven't lost any major packages and haven't ever had to deal with the situation where like, I'm out tons of Money.
Speaker ASo I think this might be like a, a situation where you don't buy it until it's happened to you or you need it.
Speaker AAnd I think that retailers will end up figuring out how to handle this with customers in their own ways.
Speaker ASo, yes, I guess I'm not buying it.
Speaker BYou're not buying it.
Speaker BSo I got two, I got two, I got two points to this, I think one to the question today and Emory, is like the other option is you can still just go to the store.
Speaker BRight.
Speaker BIn theory.
Speaker ARight.
Speaker BSo like, you know, or pick it.
Speaker AUp at a location whether or not.
Speaker BYou want to pay.
Speaker ARight.
Speaker BYes, pick it up.
Speaker BA secure location.
Speaker BMy question for you though, and this is what I allude to in the other models too.
Speaker AYeah.
Speaker BThe other model that I've seen or talked to people about is the model that's akin to like when you book an airline ticket and it says, do you want flight insurance at your.
Speaker AYes.
Speaker BAt the point of purchase.
Speaker BLike, do you think that is something you could see yourself doing?
Speaker BBecause you wouldn't want it all the time.
Speaker BYou want to, want to pay monthly, but maybe for a specific item, like a big screen television.
Speaker AYep.
Speaker BWould you see?
Speaker BYou know, you could see yourself doing that though, for sure.
Speaker ALike, I think that's the difference here.
Speaker AAnd that gets back to like what I think we're going to start to see retailers doing like Cozy Earth, it's one of my favorite brands.
Speaker AAnd they, they automatically elect for you to pay $8 for insurance in case your, your package gets stolen or something happens in transit.
Speaker ASo you have to like, as, as the purchaser, you have to go and unselect that if you don't want the coverage.
Speaker AAnd so I think that that makes total sense.
Speaker AOr in that case, you know, you give people the option to pick up in store so that they're not having something of high value sitting outside on their porch.
Speaker ABut I, so that makes sense to me.
Speaker AI, I just, I'm not, I'm not paying for extra coverage in, in this situation.
Speaker AI just, I still don't see myself doing that.
Speaker AI just, I change how, how I pick up the item or how I collect the item.
Speaker BThat's really interesting.
Speaker BSo for you, the consumer still pays.
Speaker BYou just don't like this model that Porch Pals is putting out there.
Speaker BThat's basically what you're saying.
Speaker BOkay.
Speaker ARight.
Speaker AOr I mean, I also think that you look at like even headlines this week that came out like Best Buy, who's like working now more closely on getting targeted drop off Windows where you can elect.
Speaker ALike, I think it's going to fall on the retailers to give customers a myriad of options of how they get their things before they start, you know, before we start to see customers really roll over and start paying a $15 a month fee.
Speaker BYeah, I think I'm with you.
Speaker BI think I like that.
Speaker BThe design of that model a little bit better as well.