Welcome to Close it now, an H Vac sales training podcast with Sam Wakefield.
Speaker AHere we'll build your reputation in residential H Vac sales to be the expert influencer in your market.
Speaker AYou'll get insight into the top minds in the industry as they share their skills and hacks to help you on your journey.
Speaker AThis podcast isn't just about selling more.
Speaker AIt's about understanding your customers needs and building efficiencies behind the scenes so you can sell more but work less while being top of mind when people think H Vac.
Speaker ANow let's get started with your host of the Close it now podcast.
Speaker AThis is Sam Wakefield.
Speaker BHey everybody, welcome back to Close It Now.
Speaker BSam Wakefield here.
Speaker BSo this is kind of a different episode.
Speaker BI want to accomplish two things with this.
Speaker BOne is if you listened to the how to handle the first person in episode a couple weeks ago, you've already heard a little bit of this.
Speaker BBut what happened is I started training this several times to my coaching clients and it evolved.
Speaker BIt evolved into absolutely being able to destroy the three bids.
Speaker BObjection.
Speaker BSo this is a Facebook Live that I did within the Facebook group.
Speaker BIf you want to get the very first two content, the very first people to see and hear what I'm recording, then join the Facebook group.
Speaker BBecause I do a ton of Facebook lives.
Speaker BI'm going to be having and have had, but I'm going to have a lot more guest trainers and people teaching and training within the Facebook group.
Speaker BWe're going to cover different content and that's a place you can interact.
Speaker BThere's 1800 people in there that are 100% supportive.
Speaker BWe are all about lifting each other up and getting to the next level.
Speaker BSo that is an amazing place to go in, ask questions, add value, contribute and it's a great community that I absolutely love and I appreciate every single one of my Close it now family every single day.
Speaker BI appreciate every one of you.
Speaker BSo thank you for listening.
Speaker BAnd this is actually I downloaded the video so you're going to hear there's a couple.
Speaker BI cut out most of the references from the Facebook Live where I'm shouting out some of the members and the cool thing when you join the Facebook group and I do a Facebook Live is you can literally ask questions in real time and we can have a discussion right there on the Facebook Live because I do a lot of free trainings in there.
Speaker BSo it's a great place to go, get some value up level your game.
Speaker BIf you're not every single day working towards getting better, then you are moving backwards There is no plateau.
Speaker BThere is no stationary.
Speaker BSo it's a great place to go.
Speaker BSo this was a video I did in there.
Speaker BI edited.
Speaker BEdited out most of the, you know, hey, so and so, hey, shout outs, those kind of things.
Speaker BBut there's still a couple left in there.
Speaker BUh, but so this is a real feel of what we do all the time in the Facebook group.
Speaker BSo go, go join the group.
Speaker BSo this is the how to destroy three bids objection.
Speaker BTraining.
Speaker BIt is something I'm actually really proud of.
Speaker BIt's been cultivating in my brain for a long time, but it really came into, you know, being a real thing within this last week.
Speaker BSo you heard it here first at close it.
Speaker BNow, I pretty sure you haven't heard a training on how to kill three bids like this.
Speaker BSo, yeah, I hope you enjoy it.
Speaker CRock and roll.
Speaker CI can guarantee, I can guarantee not a single one of you have ever heard how to kill the three bids Objection.
Speaker CLike this.
Speaker CThat's what we're going to talk about tonight.
Speaker CI'm super stoked.
Speaker CThis is literally something, you know, Every time you train something, you get better and better.
Speaker CNathan could attest to this.
Speaker CEvery time you train something, you get better and better and better and better and better at it.
Speaker CWell, I've handled the three bids and I've trained the three bids objection so many times now that it doesn't one.
Speaker CIt shouldn't come up.
Speaker CBut so what we're going to talk about is there's two different places the three bids objection comes up and they mean different things.
Speaker CSo the three bids objection at the beginning of your appointment means something.
Speaker CThen three beds at the end.
Speaker CSo we are going to break those apart and I'm going to show you how to navigate what I call the objection tree.
Speaker CAnd so depending on how they respond, there's honestly.
Speaker CAnd so this is so simple.
Speaker CWhen you understand the psychology behind what's going on.
Speaker CThis is why I call it sales uneasy.
Speaker CWhen you understand the psychology, it doesn't matter.
Speaker CI'm not here to teach you.
Speaker CIf they say these words, you say these words.
Speaker CI'm here to teach you the psychology behind what's going on.
Speaker CSo no matter what they say, you can craft at the perfect response not to, you know, we really don't handle objections head on.
Speaker CBut what we do is we handle them with psychology to help them see the right path.
Speaker CAnd that's what we're talking about today.
Speaker CSo somebody drop your favorite emoji in the comments.
Speaker CIf you are with me, if you are ready to get rocking and hear how this is a different way to handle the three bids.
Speaker CObjection.
Speaker CSo there's two places that the three bids objection comes up.
Speaker CIf you follow the system in the right order.
Speaker CThe closing now system, you should be doing an introduction at the very beginning.
Speaker CIntroduction, introduction, setting the agenda.
Speaker CAnd so what's up, Steve Clark?
Speaker CAll right, Got the Italian hands, Stan.
Speaker CThere we go.
Speaker CAll right, I know you're with me now.
Speaker CThank you everybody for participating too.
Speaker CI appreciate it.
Speaker CBut here's the thing.
Speaker CSo you should be following a, a great system.
Speaker CIf you don't have a system, reach out to me.
Speaker CI have one.
Speaker CThat's what I do.
Speaker CThis is sales training.
Speaker CRight?
Speaker CBut so in the beginning you should do an introduction and agenda.
Speaker CSo how many, I mean, and raise your hands if you've ever heard when you go into the house, that homeowner, sure enough, they say, and I just want to be transparent with you, just want to let you know I'm going to be getting three bids.
Speaker CGot to do my due diligence.
Speaker CRight.
Speaker CI just gotta, you know, just, just want to make sure we're clear.
Speaker CBeing transparent about everything.
Speaker CWhen that's at the beginning, what do we do?
Speaker CRight.
Speaker CNormally most people are trained to just kind of move right past it and think that, well, my, I'm going to be so good that by the end they're not even going to think about it.
Speaker CWell, yes, that is true sometimes, but here's how to turn that corner when it comes up at the beginning because the whole thing is we have to zoom out.
Speaker CWhat happened is they.
Speaker CThat you made the cut.
Speaker CThere's a thousand places they could call, right?
Speaker CThousand companies they could call.
Speaker CAnd so you made, you made the cut.
Speaker CSo we have to reframe the, the entire conversation.
Speaker CBasically what happened in their mind is it's, it's just a smokescreen.
Speaker CThree bids at the beginning is strictly a smokescreen.
Speaker CHow many of you raise your hand have ever heard or, you know, you've done this yourself.
Speaker CWhen you go to buy a new car, you tell everybody in the family that's looking at the new car now don't get too excited about it or they're going to raise the price on us.
Speaker CIf we get too overzealous about it, well then, then they're not going to discount.
Speaker CWe, we've got to act like we don't want it and they're gonna.
Speaker CThat way we can get some discounts to be able to, to drive away with it.
Speaker CWe're looking at a house, same thing.
Speaker CDon't get Too excited when you're dealing with the realtor.
Speaker CIs this making sense?
Speaker CAnybody?
Speaker CSame thing here, right?
Speaker CSo the homeowner is conditioned to have that kind of response.
Speaker CSo the three bids, when it comes up at the beginning of the appointment, is strictly that same type of smokescreen, because I will 100% tell you in it, you've all lived it.
Speaker CEvery single time you go to that house, and the first thing that homeowner says is, I'm not buying anything today.
Speaker CI'm just going to fix it.
Speaker CI'm just getting numbers.
Speaker CWhat happens?
Speaker CThat's the homeowner that pays, that buys the most expensive system with almost every possible accessory.
Speaker CRight.
Speaker CThat's their smoke screen to tell you.
Speaker CAnd if that's not happening, you're not listening properly.
Speaker CSo that's their smoke screen because they know they're a sucker for a good sales process.
Speaker CThat's their smoke screen to kind of, like, help themselves.
Speaker CBut they end up, you know, buying the best thing anyway.
Speaker CSame thing here.
Speaker CSo when the.
Speaker CThe three bids comes up at the beginning, here's how to handle it.
Speaker CAre you ready?
Speaker CSo the first thing you do is acknowledge it.
Speaker CSo, yeah, of course.
Speaker CNo, I totally get it.
Speaker CAnd.
Speaker CBut, you know, Mr.
Speaker CHomeowner, do you mind if I ask you a question?
Speaker CSo the first step is the permission.
Speaker CDo you mind if I ask you a question?
Speaker CThey're gonna say, sure, of course.
Speaker CSay, you know, there's, you know, there's a thousand companies you could have called to come out here.
Speaker CWhy did you call us?
Speaker CAnd then listen?
Speaker CBecause it doesn't matter what we say.
Speaker CIt matters what they say.
Speaker CSo what we're doing here is we're going to reframe the conversation.
Speaker CAnd they're about to sell us.
Speaker CThey're about to sell you on all of the positive reasons they called your company to start with.
Speaker CAnd this is beautiful, because we're going to follow it up with a really pivotal question.
Speaker CI'll teach you here in a minute.
Speaker CSo we're going to fall there.
Speaker CWe're going to ask them, well, you know, you could have called a thousand places.
Speaker CWhy'd you call us?
Speaker CAnd they'll say, well, you know, maybe I got a referral from a neighbor, or, you know, we went online, we looked at the nextdoor app.
Speaker CWe, you know, totally, you know, started looking at reviews, and you know what?
Speaker CWe just picked the three companies with the best reviews.
Speaker CPerfect.
Speaker CWhat else?
Speaker CDon't let them stop at one.
Speaker CWhat else?
Speaker COh, yeah, what else did you find?
Speaker CAnd then they're gonna say, well, you know, you know, we saw on your website that you guys, you know, maybe serviced our brand.
Speaker CI'm just making stuff up, right?
Speaker CBut this is what they say.
Speaker CMaybe you, you know, you service the brand of equipment that we have.
Speaker COr maybe they'll say, we saw that you had financing available.
Speaker CIt's like, yeah, absolutely.
Speaker CWe've got really, really great programs.
Speaker CAnytime you talk about financing, call it a program.
Speaker CIt's always a program.
Speaker CWe have fantastic programs.
Speaker CWhat else?
Speaker CYou know, then they're gonna.
Speaker CThe third one, they're gonna be reaching.
Speaker CThey say, well, you know, the wife liked the pictures of the guys on the, you know, on the website.
Speaker CYou know, she was like, man, they look like they took a shower, right?
Speaker CWhatever it is, it doesn't matter.
Speaker CDon't go any further than that.
Speaker CBut get two or three things out of them.
Speaker CNow, here's the pivotal question.
Speaker COnce they have given you all of the reasons that they called you to start with, that's where you say, perfect.
Speaker CSo, you know, Mr.
Speaker CHomeowner, it sounds like we really checked off all of those mental boxes of what a great company should look like.
Speaker CSo we made the cut, right?
Speaker CAnd they'll say yes.
Speaker CAnd here's the question.
Speaker CSo do you think that, you know, quite possibly we might be the exact company that you're looking for?
Speaker CAnd they'll say, yes, great.
Speaker CAnd then you just go right into your intro like you normally would, right back to your system.
Speaker CDon't change a thing.
Speaker CNow what did that do?
Speaker CTalk about reframe the psychology of the entire conversation.
Speaker CWe just got them to one, repeat back every single positive thing they found out about us and why they called us in the first place versus a thousand other places.
Speaker CThey just basically sold us on why they called us.
Speaker CAnd then we asked a couple questions, clarified.
Speaker CSo we.
Speaker CSo sounds like we checked off all of those mental boxes for in your mind, what a great company should look and sound like, right?
Speaker CWe made the cut.
Speaker CAnd they'll say yes.
Speaker CAnd the question one more time so you can write it down.
Speaker CSo do you think that, you know, quite possibly we might be the exact company you've been looking for?
Speaker CAnd they'll say yes.
Speaker CAnd that reframes the entire.
Speaker CAnd this is at the very beginning, the very first thing that happens is this conversation.
Speaker CCan you imagine what the rest of the appointment is going to be like after they've agreed to that?
Speaker CThis is why we call it sales on Easy.
Speaker CThis is the psychology.
Speaker CThis is why the psychology of it is so important and so powerful.
Speaker CIt's why we put things in the exact order that we do for a very specific reason.
Speaker CSo that's it.
Speaker CThat's the very first thing that happens.
Speaker CThat's right in the intro when.
Speaker CWhen three bids comes up at the beginning.
Speaker CThat's how we handle it.
Speaker CThanks for the fire, Christian.
Speaker CYeah, this is.
Speaker CAnd Nathan, this is.
Speaker CThis one is solid.
Speaker CI literally.
Speaker CThis is like this week's Fresh off the Press type of content.
Speaker CSo we are innovating right here.
Speaker CNow, where do we get three bids the most?
Speaker CAt the end of the conversation, at the end of the appointment.
Speaker CWhat does that sound like?
Speaker CHow do we handle it there?
Speaker CIs anybody ready to hear how we handle it at the end?
Speaker CAnd this one is.
Speaker CIs just as cool because I guarantee you nobody's handling three bids like this.
Speaker CNot at the front, not at the end.
Speaker CSo.
Speaker CAll right, so here's the thing.
Speaker CHey, thanks, Kenny Long.
Speaker CGood to see you, my friend.
Speaker CAnd so three bids at the end.
Speaker CHere's how it goes.
Speaker CYou've done a great job presenting the equipment.
Speaker CYou present from the bottom up.
Speaker CThen clarify without seeing prices, which, you know, which of these systems do you think is going to be the best fit for your family?
Speaker CThey'll start to narrow it down.
Speaker CGreat.
Speaker CSo that we show them prices from the top down and we've got it.
Speaker CBasically, that's how we do that.
Speaker CThen you've got it narrowed down into the project.
Speaker CRight.
Speaker CBasically got it right into, you know, the system and accessory packages or the bundles or however you're doing it, that's going to be combined into the total project.
Speaker CThen what happens?
Speaker CSo, like, great, you know, and then we go through and we just ask.
Speaker CPerfect.
Speaker CSo you're ready to get on the calendar.
Speaker CAnd they say, what do they say?
Speaker CWe know what they say.
Speaker CYou know, what sounds great.
Speaker CEverything looks good.
Speaker CJust letting you know.
Speaker CWe're going to get a couple more bids.
Speaker CGo ahead and email this to us.
Speaker CWe're going to make a decision this week.
Speaker CWe'll call you in a few days.
Speaker CRight.
Speaker CHow many of you have ever heard that one?
Speaker CEspecially at the end.
Speaker CHere's the next step.
Speaker CThat's where everybody stops.
Speaker CNow, what you do not want to do.
Speaker CAnd this is.
Speaker CThis is the instant questions that would make you sound desperate.
Speaker CIt will make.
Speaker CLiterally make them want to throw up because you sound so desperate and they're going to kick you right out of the house.
Speaker CThe questions you do not want to ask.
Speaker CRight there are.
Speaker COh, well, is there anything that I didn't answer for you today?
Speaker COh, was there part of the project that, you know, that didn't make sense or you know, what is it that you know, what did we do a good job of explaining everything for you.
Speaker CDon't ask those questions right there.
Speaker CThat's horrible.
Speaker CIt makes you feel desperate and gross.
Speaker CStop it.
Speaker CThe way to handle this properly sounds like this.
Speaker CSo when they give you the.
Speaker CYep, got it.
Speaker CEmail that to us.
Speaker CWe're going to make a decision this week.
Speaker CCan you send that over and we've got a couple more people receive.
Speaker CEspecially if you're the first one in.
Speaker CThis is really powerful when you're the first one in and you know, it's like, you know, absolutely, I totally understand.
Speaker CAnd that we'll use your.
Speaker CChristian.
Speaker CWe'll be like, hey, Christian, you know, do you mind if I ask you a couple questions and because it's been a while since we did that at the beginning you could, you could re.
Speaker CAsk permission to ask questions and you should every time because that lowers that resistance.
Speaker CGreat.
Speaker CNo problem.
Speaker CSo I understand that, you know, you want to get a couple more bids, but let me ask you this because we know this is pop.
Speaker CQuick, pop out the psychology behind this.
Speaker CThree bids is not an objection.
Speaker CIt is absolutely not an objection.
Speaker CThere is nothing, there's zero reason for a 3 bid other than that's what grandpa said we should do.
Speaker CAnd so it's just the way we've always done it.
Speaker CSo is zero objection in a three bid objection.
Speaker CRight.
Speaker CIt falls into something else.
Speaker CSo the set, when they give that to us, here's what we do.
Speaker CYou ask.
Speaker CCan I.
Speaker CDo you mind if I ask you a couple questions?
Speaker CSure.
Speaker CGreat.
Speaker CWhen you're looking at your other bids, when you're getting three bids, are you trying to decide if you're getting enough value for your dollar or are you just want to make sure there's no product or service that someone else is offering that we haven't talked about today.
Speaker CSo we get a fork in the road.
Speaker CThese are clarifying questions.
Speaker CThis is not pushy.
Speaker CThis is not pushy sales.
Speaker CThis is clarifying questions.
Speaker CThere's not a single objection that you that can come up that cannot be overcome by asking more questions.
Speaker CSo when they give you the three bids, the question is this and write it down.
Speaker CAre you trying to.
Speaker CAnd go low and slow like this.
Speaker CAre you trying to decide that, you know, are you really getting enough value for your dollar or are you wanting to make sure that or just make sure that you're getting enough value for your dollar.
Speaker CThat's how I phrase that.
Speaker CYou Want to make sure you're getting enough value for your dollar or are you want to make sure that there's not another product or service that is being offered by somebody else that we didn't talk about today and that will force an answer.
Speaker CAnd depending on what they say now, we can handle either a price objection or we can handle the other one, which is the, the actual project itself.
Speaker CSo let's go.
Speaker CIs this good?
Speaker CIs this, is this making sense to anybody?
Speaker CI guarantee you've never heard three bids like this, right?
Speaker CAnd there's a third one, which is if they just like, you know, I don't know.
Speaker CWe just don't know what we don't know.
Speaker CAnd grandpa always said to get three bids.
Speaker CWe just always get three bids.
Speaker CThat's the third Avenue, which we'll cover that one pretty easy.
Speaker CSo let's handle price first.
Speaker CSo if they say, you know, I want to make sure I'm getting enough value for the dollar, perfect.
Speaker CWe'll tell you what, I have something you're really going to like.
Speaker CAnd that right there is the perfect moment to pull out your price match guarantee.
Speaker CAnd this is the right timing to execute that.
Speaker CYou don't drop any.
Speaker CYou don't drop a single guarantee.
Speaker CEarly on in the appointment.
Speaker CYou pull the Garrett.
Speaker CYour guarantees are tools in your toolbox for closing your closing tools.
Speaker CSo right here is that perfect moment to whip out that price match guarantee.
Speaker CAnd you're going to do two things with it.
Speaker CFirst of all, you're going to reference back to in your intro when you talked about the crazy amount of Google reviews you have at the high star rating and then ask them, do you think we would have that many Google reviews rated that high by neighbors in your community?
Speaker CIn fact, we've done projects in this neighborhood just like you guys.
Speaker CDo you think we would be that highly rated if we were out here taking advantage of people with price and be silent, wait for an answer.
Speaker CThey will say, well, no, of course not.
Speaker CGreat, I agree.
Speaker CAnd you were comfortable with the company to do the work, right?
Speaker CYeah, of course.
Speaker CAnd you're comfortable with me as your representative, right?
Speaker CYeah, absolutely.
Speaker CAnd the project makes sense.
Speaker CYou can see how it's going to.
Speaker CExactly.
Speaker CDefinitely take care of the problems you said you had.
Speaker CAnd those are going to be no more life.
Speaker CIt's going to be awesome.
Speaker CRight?
Speaker CRight.
Speaker COkay, great.
Speaker CWell, I have something you're really gonna like.
Speaker CAnd you pull out your price match guarantee and say, listen, keep shopping.
Speaker CYou said you're getting two other bids.
Speaker CGo for it.
Speaker CLet's looks like I've got a spot.
Speaker CYou know, it doesn't really matter where your install spot was, but I just had this happen.
Speaker CIt's like, listen, we have a spot tomorrow.
Speaker CWhy don't we get you installed.
Speaker CThis price match guarantee and they normally sound the same.
Speaker CSo I'm just going to use the one that we had in Kansas City.
Speaker CIt's like, listen, if you find another company, keep shopping, do this, go through this process as many times as you want.
Speaker CIf you find another company that's going to provide same quality of equipment, same quality of installation, they provide the same quality of service, have the same guarantees we do, and same reputation, and the price is cheaper.
Speaker CTell you what, we will match that price.
Speaker CSo we'll refund you the difference and I'll hand you 100 bucks on top of that.
Speaker CSo with that assurance, we got it in writing here.
Speaker CWhy don't we go ahead and get to get you on the calendar.
Speaker CWe'll go ahead and get you cool.
Speaker CGo ahead and get you warm.
Speaker CDepending on what season you're in.
Speaker CGo ahead and get your cool.
Speaker CCheck that off your mental to do list.
Speaker CGo ahead and get those other quotes.
Speaker CNo big deal.
Speaker CShow us that quote.
Speaker CIf it's the same and, you know, all the rest works out and it's a cheaper price, shoot, I'll write you that check and hand you 100 bucks.
Speaker CWhy don't we get on the calendar?
Speaker CBoom, right there.
Speaker CWe've handled the price part of it.
Speaker CThis is good stuff.
Speaker CAll right, so now let's handle.
Speaker CIf they say, you know what we just don't know what we don't know, maybe there's some other stuff out there that, you know, we might like better when it comes to the solutions.
Speaker CRight?
Speaker CWhen it comes to maybe there's a better filter or something.
Speaker CSo.
Speaker COkay, listen, I get that.
Speaker CSo absolutely.
Speaker CBut remember earlier we talked about.
Speaker CAnd we're gonna, we're gonna.
Speaker CThis is called looping.
Speaker CThis is called looping.
Speaker CWe're gonna go back to the same spot, start over.
Speaker CIt's not crazy different for each one.
Speaker CIt's almost the same answer.
Speaker CWe're just gonna modify it a little bit and watch this.
Speaker CGo back to the Google reviews again.
Speaker CSay, you know, same thing.
Speaker CDo you think we would have 600 Google reviews at a 4.9 star rating if we were out there, you know, just practicing on homeowners and not being able to solve their problems?
Speaker CYou know, homeowners just like yours, we've done lots of work in your neighborhood and they'll say no.
Speaker CGreat.
Speaker CNow listen, with our reputation, we don't have the luxury of practicing in homes on homeowners like a lot of these cheaper companies do or like a lot of these other companies do.
Speaker CAnd just whatever you're referencing in that specific of reasoning, we don't have the luxury of practicing.
Speaker CWe're not going to practice on your home.
Speaker CWe're not the company.
Speaker CBecause, you know, listen, there's a thousand different products out there.
Speaker CAbsolutely.
Speaker CAnd we only talked about what, three today.
Speaker CThe reason is just like when you're selecting a company, we've tested them all.
Speaker CWe are experts in this.
Speaker CWe know what works and what doesn't.
Speaker CWe're not going to practice on you as a homeowner and throw spaghetti against the wall and see what sticks and just hope for the best with fingers crossed.
Speaker CWe've already done our testing.
Speaker CWe know exactly what works.
Speaker CWe don't practice in your home, we execute.
Speaker CSo what that means is we know exactly what's going to solve the problem you said you had.
Speaker CThat's why we're not recommending eight or 10 things.
Speaker CWe know the ones that work and that's how we've gotten the reputation we have and the reviews we have.
Speaker CSo even if there were other products out there, I mean, just let's go back real quick.
Speaker CI mean, you were comfortable with us as a company, right.
Speaker CAnd you're comfortable with me as your representative.
Speaker CBut most importantly, I mean, the quest, the problems that you said you had, can you see how what we talked about will definitely take care of those?
Speaker CAnd then moving forward, you're not going to experience that anymore.
Speaker CIt's going to be the most pleasant experience you describe whatever the future is going to look like in their home based on what the solutions for that problem is.
Speaker CBecause the thing is, if you're getting the I need three bids because they're thinking about another product or service, that means you didn't do a good enough job to express the certainty that your solution will definitely take care of their problem.
Speaker CAnd not only did you not express the certainty, it's not clear in their mind.
Speaker CBecause here's the thing you, every single one of you have to understand.
Speaker CIf they understood it, they would already have it.
Speaker CIf they understood how adaptive cooling and modulating equipment worked, they would already have it.
Speaker CThey wouldn't choose anything else.
Speaker CIf they understood how, you know, your air scrubbers and remi halos and how the better filtration system works, if they understood what it did and how it worked, they would already have it.
Speaker CIt's our job to show them through the benefit lens and make that connection for them.
Speaker CSo if you've done a good enough job in your process to get the problems out of them and say, okay, this is the problem, how's that make you feel?
Speaker CAnd then when you offer the solution that this is the right solution, can you definitely see how this will solve that?
Speaker CAnd they say, yes, we're not going to get those objections.
Speaker CAnd if you do, we just circle back to.
Speaker CSo if you can clearly see in this, and I'm certain because history that this is going to solve that problem, even if there was another product out there, would it matter?
Speaker CBecause this is solving your problem.
Speaker CAnd really the whole point of us being here was to solve those problems you said you had.
Speaker CRight?
Speaker CThat way little Jenny's not going to have a sinus infection every, every three months anymore.
Speaker CThat way you're going to be able to not wake up in the middle of the night and this feels like a jungle in here.
Speaker CRight?
Speaker CRight.
Speaker CWell, great.
Speaker CWell, with that assurance, why don't we just get in the calendar and all it takes is just re looping that and explaining it again and then asking for the sale again.
Speaker CBecause a lot of times those first objections, especially when it's a smokescreen objection like A3 bids, they are just trained to say that and you, you overcome, overcome it once and they're just testing you to see if you truly believe in what you're selling.
Speaker CSo that's how to handle the.
Speaker CJust want to see if maybe there's another product or service out there.
Speaker CThen the third one is now are you, what, are you just wanting to make sure that you're getting enough value for the dollar or are you just want to make sure there's not another product or service out there that you know that we haven't talked about today.
Speaker CAnd if it's neither one of those and they say, you know what, it's just what we do.
Speaker CWe get three bids.
Speaker CAnd they don't know why they're getting three bids.
Speaker CThey don't really have an answer.
Speaker CThis is the way you handle it.
Speaker CSo this is the number three on the objection fork.
Speaker CSo first of all, was that, was that good?
Speaker CThe other way to handle it, Is this making sense for y'all?
Speaker CThe way we loop back through the same thing and just reframe it a little differently.
Speaker CWe don't have to learn a thousand different ways to handle objections.
Speaker CWe have to learn like a handful of them and then just learn how to apply them to the Particular subject.
Speaker CSo the third way to handle the objection is if they don't know.
Speaker CThey're like, this is just what we always do.
Speaker CThen we go down the path of.
Speaker CAnd I learned this from Victor Rancour a while back.
Speaker CThen we go down the path of.
Speaker CListen, I get it, man.
Speaker CYou know, my wife and I done the same thing.
Speaker CYou know, in fact, I've.
Speaker CI've done that.
Speaker CI've gotten three bids on a project, and I picked one, you know what?
Speaker CAnd it turns out I made a bad decision and wish I'd picked somebody else.
Speaker CHave you ever done that?
Speaker CAnd they'll of course say, yes.
Speaker CAnd that's when you're like, you know what?
Speaker CAbsolutely.
Speaker CI've done the same thing, man.
Speaker CI get it.
Speaker CAnd, you know, I wish I'd have picked somebody else.
Speaker CSo really, I mean, three bids doesn't even really protect you from anything, does it?
Speaker CAnd they'll say, no, no, I guess not.
Speaker CAnd that's when we say, so at the end of the day, you're really just making a gut check, kind of a gut call, you know, a call on who you think is the best, and then just go with that, right?
Speaker CAnd they'll say, yeah, so.
Speaker CYeah, so it's just a gut decision.
Speaker CIt's that intuition.
Speaker CSo let me ask you this, Mr.
Speaker CHomeowner.
Speaker CHave you ever made a decision, you know, and gone against your gut?
Speaker CAnd they'll say, yeah, like, how'd that turn out?
Speaker CProbably so depending.
Speaker CAnd so it's funny, I was training this with a younger guy earlier.
Speaker CHe's like, no, I never really have.
Speaker CAnd so.
Speaker COkay, great.
Speaker CThat's awesome.
Speaker CThat means you're good at making the right decision.
Speaker CCan you imagine what it would be like if you went against that decision?
Speaker CCan you imagine how bad it would turn out?
Speaker CSo it's just a matter of listening and reframing.
Speaker CBut most of the time, when you're like, so have you ever made a decision and gone against what your gut says?
Speaker CThey'll say, yeah, and be like, how'd that turn out for you?
Speaker CProbably not so good, right?
Speaker CYeah.
Speaker CNo.
Speaker CSo let me ask you this, Mr.
Speaker CHomeowner.
Speaker CWhat's your gut saying about us right now?
Speaker CAbout the company, about me, about the project?
Speaker CWell, you know, it's.
Speaker CThat's pretty good.
Speaker CWell, great.
Speaker CSo listen, I have something I think you're really gonna like.
Speaker CBoom.
Speaker CRight there is where you pull out your price match guarantee, same thing again, or one year, no questions asked, money back, satisfaction guarantee.
Speaker CWe've all.
Speaker CAll the great companies have Something similar.
Speaker CRight.
Speaker CSo you pull that out, say, listen, we don't just.
Speaker CIt's not just lip service.
Speaker CWe put it in writing that no questions asked, money back guarantee that you are going to get exactly what you know, we talked about solving those problems.
Speaker CI mean, the project makes sense that we're definitely solving the problems you said you had.
Speaker CRight, right.
Speaker CAnd you're comfortable with me and the company doing the work and me and being your representative.
Speaker CRight, Right.
Speaker CGreat.
Speaker CSo with this, I mean, it's not just lip service.
Speaker CWe put it in writing that, you know, we're not comfortable until you are or however your company says it.
Speaker CSo I mean, with this, this in writing and I, you know, the best part is I can tell you that I've done this for a long time.
Speaker CThis is not my first rodeo.
Speaker CI can tell you're not going to find a better company that has does as good a work with as best price, as good a pricing as we have.
Speaker CYou're just not.
Speaker CAnd if you do, this says we're going to match the price anyway.
Speaker CSo really it's just a matter of picking the right one because it's kind of like, you know, ordering.
Speaker CThis is not buying a refrigerator from Home Depot and you bring home an LG or Samsung or, you know, Kenmore and you plug it in.
Speaker CIt just works.
Speaker CYou're not choosing that.
Speaker CWhat you're choosing basically is like a brand new Ford F250 truck, except it gets delivered to your front yard in 300 boxes.
Speaker CAnd then it's up to you to pick the right company that you trust to put it together to factory specifications and trust that it's going to run without any headaches for over a decade and service the warranties and all that.
Speaker CSo that's really what, what we're choosing today.
Speaker CSo with all of this extra assurance in these written guarantees, why don't we get on the calendar?
Speaker CWell, okay, sounds good.
Speaker CSounds like a good plan.
Speaker CSo that's handle.
Speaker CThat's how to handle the number three when they.
Speaker CWe just have to get three bids.
Speaker COkay, perfect.
Speaker CYou ever made that decision?
Speaker CIt was a bad one.
Speaker CThat didn't really protect you anyway, right?
Speaker CBoom.
Speaker CSo those are the three ways to handle it.
Speaker CWhat's up?
Speaker CKevin Polito.
Speaker CY'all watch out.
Speaker CKevin Polito.
Speaker CHe's going to do 5 million this year.
Speaker CAnd we just recorded a podcast that is Fire.
Speaker CSo make sure to watch out for the Kevin Polito podcast coming up.
Speaker CBut so that is.
Speaker CWe just destroyed the three beds, right?
Speaker CWe handle it in the front of the appointment.
Speaker CWe handle the back of the appointment.
Speaker CAnd it really splits into three ways.
Speaker CTwo of them are really the two major ways.
Speaker CThe third one is just if they don't know why they're saying it, they just say it.
Speaker CSo it's all.
Speaker CBut can you see how this is all psychology?
Speaker CIf you understand the psychology behind it, then it doesn't matter, man.
Speaker CIt's about Exactly.
Speaker CIt's not the words they say.
Speaker CIt's your certainty.
Speaker CIt's your ability to clear fear, uncertainty and doubt out of their mind.
Speaker CIf there was established trust, they wouldn't even be getting bids.
Speaker CIf you'd done two, three, four, five projects with them and everything turned out awesome and they were happy with your pricing, they would just call you up and say, hey, what are we doing this time?
Speaker CSo we know it's not about anything other than they don't trust you yet.
Speaker CBut the more we loop through this conversation and help them see that if because you exist, there's no reason to go with anyone else because we're here.
Speaker CWe're here right now.
Speaker CWe exist.
Speaker CThat means every other company is town in town.
Speaker CTheir doors should close because they don't have any work.
Speaker CThey have zero business.
Speaker CBecause we're here, right?
Speaker CIf you have that mindset, bro, it's going to be sick.
Speaker CIf you have that mindset and you can clear the fear, uncertainty and doubt out of their mind, it's game over.
Speaker CThe only way to do that, there's two.
Speaker CDo you know there's two things that bring confidence?
Speaker CExperience and preparation.
Speaker CIf you don't have the experience with this, prepare.
Speaker CYou've got it.
Speaker CSo when you're learning something new like this, practice the words hundreds of times a day.
Speaker CI'm not talking do it 20 or 30.
Speaker CYou're going to look in the mirror and you're going to practice in the mirror 100 times.
Speaker CAnd you're going to practice with the dog and you're going to practice with the partner and you're going to practice with the kids.
Speaker CYou're going to practice driving down the road.
Speaker CIt's going to be your favorite song.
Speaker CIf you want to earn $1 million, you can't put in a Happy Meal.
Speaker CWork ethic, right?
Speaker CYou've got to put in the work ethic to be a top performer.
Speaker CAnd when you start doing that, your numbers are instantly going to start changing, right?
Speaker CSo that's what I got for you today.
Speaker CIf this was valuable for you, drop some.
Speaker CI want to hear your biggest takeaway in the comments because this is brand new information I have.
Speaker CThis is the the podcast that dropped today in this training is the first time I've trained this.
Speaker CSo it's a brand spanking new.
Speaker CNo one else out there.
Speaker CYou're what, 2012?
Speaker C12 viewers.
Speaker CYou heard it first here.
Speaker CSo love it, everyone.
Speaker CAnd yeah, you guys go out there and ladies, go change the world one heat stroke at a time, man.
Speaker CThe world is yours to take.
Speaker CI don't want to hear a single complaint about not having enough leads or any of that.
Speaker CIf you're not putting in the work to go create it for yourself, take ownership of your business.
Speaker CAnd I tell you what, end of this month, I'm recording something special, something that's not being done in the heating and air industry.
Speaker CI am going to do it and we're going to completely eliminate, we are eliminating the ability for anybody who's willing to put in the work to say I don't have appointments.
Speaker CHow nice would it be to raise your hand if you could create appointments on demand, no matter where you are, that would be amazing.
Speaker CSo I'm working on that.
Speaker CEnd of the month I'm recording it.
Speaker CIt's going to be ready really soon and otherwise email me Sam close it now.net let me know your biggest takeaway.
Speaker CEverybody have a great night.
Speaker CPeace out.
Speaker CI'll talk to you later.
Speaker AThanks for listening to Close it now with Sam Wakefield.
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