Let's be honest.
Elle:Every PMM dreams about
Elle:shaping the product roadmap.
Elle:The truth is you can, but only
Elle:if you've built real trust
Elle:with your product partners.
Elle:That trust comes when
Elle:you show up with sharp
Elle:customer insights.
Elle:Share ownership over adoption
Elle:metrics and make it clear
Elle:that you're in this together.
Elle:If you're looking to earn a
Elle:seat at the Roadmap Table,
Elle:today's episode is your
Elle:step-by-step blueprint,
Elle:and I have the perfect pm m
Elle:expert to guide you through.
Elle:With that, it is my
Elle:pleasure to have Sheryl Li,
Elle:product marketing leader at
Elle:Confluence on the show today.
Elle:Sheryl is one of the best pmms
Elle:to help you lead the way in
Elle:shaping the product roadmap.
Elle:Let me tell you why.
Elle:Sheryl has always had a
Elle:scientific mindset, think
Elle:intellectual curiosity,
Elle:experimentation, and
Elle:pattern recognition.
Elle:That scientific mindset became
Elle:her superpower in product
Elle:marketing, especially when it
Elle:comes to shaping the roadmap.
Elle:She started out with a
Elle:deep love for science,
Elle:and I mean deep.
Elle:Her science fair project
Elle:on turning algae into
Elle:biofuel, earned her an award
Elle:and even got an asteroid
Elle:named after her by MIT.
Elle:Wow.
Elle:But instead of life in a
Elle:lab, she took her curiosity
Elle:and problem solving skills.
Elle:Into management consulting,
Elle:advising some of the
Elle:world's biggest brands.
Elle:From there, she became
Elle:a founding member of the
Elle:pricing team at Twilio.
Elle:Then went on to leave
Elle:major product launches
Elle:at Confluent Post IPO.
Elle:Today she heads up product
Elle:marketing for Confluence,
Elle:fastest growing products,
Elle:and brings a rare blend of
Elle:technical curiosity, business
Elle:savvy, and go to market
Elle:magic to everything she does.
Elle:Sheryl, it's so amazing
Elle:to have you on the show.
Sheryl:Hi
Elle:I.
Sheryl:Thank you so
Sheryl:much for having me.
Sheryl:Wow, what a throwback.
Elle:Yeah, of course.
Elle:okay, so let's dive right in.
Elle:First, tell me and get
Elle:our audience up to speed.
Elle:What is confluent?
Elle:So, we can clue in some
Elle:of the members who may
Elle:be new to the company.
Sheryl:Absolutely.
Sheryl:So Confluent is a data
Sheryl:streaming platform that
Sheryl:helps companies work
Sheryl:with real time data.
Sheryl:And so that's what we
Sheryl:call data in motion.
Sheryl:And you can think about this
Sheryl:in contrast to storing data in
Sheryl:a database or data warehouse
Sheryl:and analyzing it later.
Sheryl:It's built on top of
Sheryl:Apache Kafka, an open
Sheryl:source technology that
Sheryl:our founders created.
Sheryl:Kafka has become the standard
Sheryl:for handling such large
Sheryl:volumes of real-time data,
Sheryl:and it's being used by 80%
Sheryl:of the Fortune 100 companies
Sheryl:So to bring this to life,
Sheryl:uh, a good example is fraud
Sheryl:detection and banking.
Sheryl:So when you have a
Sheryl:transaction, realtime data
Sheryl:is actually being streamed,
Sheryl:in the backend and analyzed
Sheryl:instantly so that they can
Sheryl:flag suspicious activity.
Sheryl:And so for you that might mean
Sheryl:getting a push notification
Sheryl:from your bank on your phone,
Sheryl:you verify if that transaction
Sheryl:was actually made by you.
Sheryl:And so preventing fraud
Sheryl:before it actually happens.
Elle:Oh wow.
Elle:Yes.
Elle:It's good to hear the
Elle:technology that's actually
Elle:powering some of that.
Elle:I've always wondered, I'm
Elle:like, how do they know
Elle:and how do they get to me
Elle:so quickly to validate?
Elle:Right.
Elle:very interesting.
Elle:Thank you for that context.
Elle:So, for the first segment
Elle:of our show today, I want
Elle:to start with a case study
Elle:of how you and your team
Elle:took customer insights,
Elle:bringing some of your
Elle:scientific magic and truly
Elle:impacted the product roadmap.
Elle:So tell me more about this.
Elle:What was going on at
Elle:Confluence when you realized
Elle:you may need to bring in
Elle:new elements to the roadmap?
Sheryl:Yeah.
Sheryl:so when I first joined
Sheryl:Confluent, we had just
Sheryl:launched our cloud connectors
Sheryl:product and we were really
Sheryl:trying to grow its adoption
Sheryl:within our existing Confluent
Sheryl:Cloud customer base.
Sheryl:for those who are less
Sheryl:familiar, connectors are
Sheryl:prebuilt integrations that
Sheryl:connect Kafka with popular
Sheryl:data systems like your Oracle
Sheryl:database, snowflake data
Sheryl:warehouse, or your S3 buckets.
Sheryl:Given its widespread adoption
Sheryl:of, uh, with Kafka users in
Sheryl:the open source community
Sheryl:and just the critical
Sheryl:role connectors play into
Sheryl:bringing data on and off
Sheryl:the platform, wanted to
Sheryl:really un unan answer this
Sheryl:question of why isn't the
Sheryl:growth higher already?
Sheryl:Was it an awareness problem?
Sheryl:Were there product gaps?
Sheryl:Was there a gap with
Sheryl:sales and go to market.
Sheryl:so to do that, I kicked off
Sheryl:an investigation and decided
Sheryl:to conduct interviews with
Sheryl:the field folks and customers,
Sheryl:as that's oftentimes you
Sheryl:can get a lot of, uh, good
Sheryl:insights and answers there.
Sheryl:And as part of that process,
Sheryl:I also partnered with the PM
Sheryl:to drive those conversations
Sheryl:so that we can both hear
Sheryl:the feedback firsthand.
Elle:Yes.
Elle:Okay.
Elle:So there's so much
Elle:that you said there
Elle:that I wanna unpack.
Elle:first of all, what I love
Elle:about how you described
Elle:your process is that it's
Elle:so true to who you are.
Elle:It's scientific, it's
Elle:methodical in terms
Elle:of the investigation.
Elle:really emulates that curiosity
Elle:that you and most pmms.
Elle:Have, okay.
Elle:So let's say that, I'm
Elle:inspired by this story and as
Elle:a PMM in my own organization,
Elle:I want to contribute to the
Elle:product roadmap in my role
Elle:today in the same, similar
Elle:way that you and your
Elle:team were able to impact
Elle:your products roadmap.
Elle:So let's outline the steps
Elle:that A PMM would need to take.
Elle:I guess what
Elle:would step one be?
Sheryl:So at Confluent
Sheryl:pmms, we actually own
Sheryl:the entire end-to-end,
Sheryl:go to market motion from
Sheryl:messaging to launches,
Sheryl:and then also post-launch.
Sheryl:Option.
Sheryl:after a launch, we work
Sheryl:together with PM to help
Sheryl:drive product adoption
Sheryl:and the revenue metrics.
Sheryl:So I would say if you're
Sheryl:not in a position where
Sheryl:you officially own these
Sheryl:metrics, I would still really
Sheryl:encourage you to get curious
Sheryl:about it and have regular
Sheryl:syncs with your PM and data
Sheryl:science teams to track them.
Sheryl:And this is especially
Sheryl:important if your company
Sheryl:has consumption based
Sheryl:pricing that's how you
Sheryl:ultimately drive revenue.
Elle:Yeah.
Elle:Yes, of course.
Elle:Okay, that makes
Elle:a lot of sense.
Elle:and it's, it's interesting
Elle:that you said and brought
Elle:up whether or not pmms own
Elle:the metrics, because as
Elle:you probably know, product
Elle:marketing is so different
Elle:in every organization, and
Elle:sometimes product marketers
Elle:and product managers, their
Elle:roles and responsibilities
Elle:blend with one another,
Elle:which is why it's so
Elle:important to be hand in hand.
Elle:But from your
Elle:perspective, why is it.
Elle:Such a good best practice
Elle:for pmms to monitor product
Elle:adoption or similar metrics.
Sheryl:Yeah, so when I'm
Sheryl:thinking about the product
Sheryl:marketing function, it's
Sheryl:really the connective
Sheryl:tissue between products,
Sheryl:sales, and the customer.
Elle:Mm-hmm.
Sheryl:So when you do a
Sheryl:launch beyond just the launch
Sheryl:metrics, it's important
Sheryl:that we aren't just sending
Sheryl:out these products into the
Sheryl:universe without knowing
Sheryl:how it's being used.
Sheryl:Who's using it?
Sheryl:If it's being used at all.
Sheryl:So I really encourage my
Sheryl:team to feel a sense of
Sheryl:ownership to what product
Sheryl:and engineering are building
Sheryl:and making sure that it
Sheryl:actually resolves, uh,
Sheryl:the customer pain and then
Sheryl:channel that feedback back
Sheryl:from the customers to the
Sheryl:product and ENG teams.
Elle:Yes.
Elle:Yes.
Elle:And just to double click
Elle:on something you said, is
Elle:that the feeling of the
Elle:ownership and being able
Elle:to look back and understand
Elle:how the products that we're
Elle:launching are influencing
Elle:the rest of the world and
Elle:influencing in particular our
Elle:customers is so important.
Elle:And as pmms, who should
Elle:be wearing the customer
Elle:shoes every day, looking
Elle:at these insights, I
Elle:think would just add
Elle:additional color and value.
Elle:To that overall analysis.
Elle:okay.
Elle:Very helpful, thank you.
Elle:Okay, so first up is review
Elle:that product data or adoption
Elle:metrics, and then what's next?
Elle:What's the next step?
Sheryl:next step?
Sheryl:is thinking about.
Sheryl:How the product data and
Sheryl:adoption metrics you've seen
Sheryl:compare to where you need
Sheryl:to be or where it should
Sheryl:be or where you want to be.
Sheryl:at Confluent,
Sheryl:because we have this
Elle:I.
Sheryl:Source counterpart,
Sheryl:we were able to compare
Sheryl:and see like, hey, actually
Sheryl:the open source connectors
Sheryl:product has really good
Sheryl:adoption with Kafka users, and
Sheryl:that really needs to be our
Sheryl:North Star for our own cloud
Sheryl:connectors product as well.
Sheryl:so to be able to answer that
Sheryl:question, customers often
Sheryl:have the answers to those,
Sheryl:to those type of questions.
Sheryl:And so that's why we decided
Sheryl:to conduct interviews, and
Sheryl:really get in deeper with
Sheryl:the customers in terms of
Sheryl:how and why and are they
Sheryl:aware of this product.
Elle:Yes.
Elle:Okay.
Elle:So you mentioned
Elle:having some kind of
Elle:benchmark for you guys.
Elle:It was that, um, open
Elle:source database, uh, but for
Elle:potentially other pmms who.
Elle:Don't have a similar
Elle:benchmark, they'd have to
Elle:create one of their own.
Elle:so, but very good to note.
Elle:Okay, so first is analyzing
Elle:that data, the customer
Elle:adoption, product,
Elle:adoption, usage, et cetera.
Elle:Measuring that
Elle:against a benchmark.
Elle:And once you identify some
Elle:kind of, discrepancy or.
Elle:maybe that your metrics are
Elle:not where they should be.
Elle:That's a signal that it's
Elle:time to start discovering why
Elle:that's hence the investigation
Elle:aspect of that, right.
Elle:where you started to do
Elle:your customer interviews.
Elle:So how did you conduct these
Elle:interviews, I guess, like
Elle:how did you determine who you
Elle:needed to interview and, talk
Elle:through that process with us?
Sheryl:Yeah, that's
Sheryl:a good question.
Sheryl:So when you're determining
Sheryl:who to interview, you
Sheryl:have to start by defining
Sheryl:who you're trying to
Sheryl:target with this product.
Sheryl:in my example of Cloud
Sheryl:connectors, our target were
Sheryl:confluent Cloud customers and.
Sheryl:My PM and i, we sampled
Sheryl:accounts across different
Sheryl:geography and sizes for
Sheryl:this interview so that we
Sheryl:can get good coverage, of
Sheryl:our potential customers.
Sheryl:to generalize all of this,
Sheryl:I would recommend that
Sheryl:you work closely with
Sheryl:your PM to help define
Sheryl:that target account list.
Elle:Mm-hmm.
Sheryl:Then data
Sheryl:science usually can
Sheryl:help pull that list.
Sheryl:If not your pm.
Elle:Yes.
Elle:So it's good to have an
Elle:understanding of your
Elle:ideal customer profile
Elle:and make a short list of
Elle:those target accounts.
Elle:Okay.
Elle:And then follow up
Elle:question, what kind of
Elle:questions did you ask to.
Elle:These perspective, I
Elle:guess like interviewees
Elle:you could say.
Sheryl:Yeah, so as we were
Sheryl:scheduling the, the interviews
Sheryl:with customers, we did draft,
Sheryl:a short list of questions
Sheryl:that we wanted to, make
Sheryl:sure that we asked in every
Sheryl:one of these interviews.
Sheryl:a large part in our
Sheryl:situation, they were.
Sheryl:Discovery questions relating
Sheryl:to our connectors product.
Sheryl:So things like what
Sheryl:type of data systems
Sheryl:are in your tech stack.
Sheryl:That way we would be able
Sheryl:to know like what type of
Sheryl:connectors uh, they would
Elle:Uh,
Sheryl:so understanding
Sheryl:what they're currently
Sheryl:using and why.
Sheryl:There are also different
Sheryl:alternatives for this product.
Sheryl:So like I mentioned,
Sheryl:there's an open source
Sheryl:alternative they could
Sheryl:build and, and create their
Sheryl:own connector as well.
Sheryl:So we wanted to really
Sheryl:dig into, Uh, why they've
Sheryl:made their choice and how
Sheryl:open they are to adopting
Sheryl:cloud connectors based on
Sheryl:their current pain points.
Sheryl:and then the last part is
Sheryl:a bit more technical, and
Sheryl:part of the reason why I
Sheryl:wanted PM to sit into this
Sheryl:conversation is in case there
Sheryl:were product or technical
Sheryl:blockers, we wanted to have
Sheryl:the PM on the call to just
Sheryl:dig in a little bit deeper.
Sheryl:So we're
Elle:Uh, for why.
Elle:Yeah.
Elle:Yeah.
Elle:What's really interesting
Elle:about how you structured
Elle:your interview questions is
Elle:that they almost mirror a
Elle:positioning statement, right.
Elle:You've uncovered the exact,
Elle:that that first part of the
Elle:positioning statement of
Elle:who this is for with your
Elle:ideal customer profile.
Elle:Those are the people
Elle:that you're interviewing.
Elle:And then you try to
Elle:uncover the pain points.
Elle:That's what they're, um,
Elle:the pains or tr challenges
Elle:they're experiencing.
Elle:and then the alternatives
Elle:I. Who you know, right?
Elle:That like, unlike X, Y,
Elle:Z, you know, vendors.
Elle:So the ineffective
Elle:alternatives.
Elle:I really like that you
Elle:dug into that because
Elle:sometimes that's missed
Elle:in PMM investigation
Elle:and research work when
Elle:talking to customers.
Elle:So I think that's really
Elle:critical, that you
Elle:included that into the
Elle:interview questions.
Elle:Okay, so quick recap.
Elle:You step one.
Elle:Looked at the product
Elle:adoption metrics.
Elle:step two, you did, um, some
Elle:kind of benchmark analysis
Elle:to see where your metrics
Elle:stood against where you
Elle:think they should be created,
Elle:that North Star vision.
Elle:I guess part of step two
Elle:slash step three, did
Elle:the investigation and the
Elle:interviews with customers
Elle:with PM in the room.
Elle:I think that it's a
Elle:very important tip.
Elle:Uh, so what's next?
Elle:After you did all
Elle:of this research and
Elle:then interviewing?
Elle:I,
Sheryl:Yeah, maybe I'll
Sheryl:start by sharing some
Sheryl:of our findings from the
Elle:uh, yes.
Sheryl:so from these
Sheryl:calls, three key
Sheryl:themes really surfaced,
Sheryl:from, from customers.
Sheryl:So the first one was around
Sheryl:the fact that they needed
Sheryl:variety of connectors to,
Sheryl:to be able to connect to the
Sheryl:different data systems they
Sheryl:have in their tech stack.
Sheryl:So about the breadth of
Sheryl:our connector portfolio.
Sheryl:Now, this was a problem
Sheryl:that we were aware of.
Sheryl:Uh, since this was a new
Sheryl:product, um, we were rapidly
Sheryl:adding more connectors rapidly
Sheryl:to our roadmap, and it's
Sheryl:already there and it should
Sheryl:be resolved, fairly shortly.
Sheryl:The second thing that we
Sheryl:learned was that during the
Sheryl:configuration and and setup
Sheryl:of launching these cloud
Sheryl:connectors, there were some
Sheryl:unexpected friction points,
Sheryl:that the customers brought up.
Sheryl:And so with that, we've
Sheryl:built in additional usability
Sheryl:features into the product
Sheryl:roadmap to help make all
Sheryl:of that a bit easier.
Sheryl:Now, the third thing that we
Sheryl:realized, this was what really
Sheryl:brought us back and, and.
Sheryl:To the roadmap and, and really
Sheryl:take a look at it end to end.
Sheryl:It was that we've realized
Sheryl:that with customers, are
Sheryl:aware of the benefits of using
Sheryl:cloud connectors, but they
Sheryl:actually, they want to use it,
Sheryl:but they are not able to do so
Sheryl:because they're storing their
Sheryl:most sensitive customer data
Sheryl:in their Oracle databases.
Elle:Of course.
Elle:Yeah.
Sheryl:With a cloud product
Sheryl:and sending all that.
Sheryl:Sensitive data
Sheryl:over the internet.
Sheryl:That's not something that
Sheryl:their company's InfoSec policy
Sheryl:will allow them to do, and
Sheryl:that's just, uh, not something
Sheryl:they're comfortable pursuing.
Sheryl:that really informed us of
Sheryl:a pressing need, this hard
Sheryl:technical blocker of having
Sheryl:connector private networking,
Sheryl:was not something that we knew
Sheryl:was so important and forefront
Sheryl:in our customer's evaluation.
Elle:Wow.
Elle:Okay.
Elle:So interesting.
Elle:So there were some things
Elle:where you were able to
Elle:immediately influence the
Elle:product roadmap and get
Elle:those features created,
Elle:but some which are a bit
Elle:more technical and complex.
Elle:it's a really interesting
Elle:point because.
Elle:Potentially surprising as
Elle:well and a good, another
Elle:good reason why to have PM
Elle:in the room with you when
Elle:you're doing these interviews.
Elle:So what do you do in that
Elle:scenario where you get a
Elle:pretty surprising piece
Elle:of feedback that's pretty
Elle:serious and a technical
Elle:blocker for your product?
Elle:What do, what do you
Elle:do in that scenario?
Sheryl:Well, first of all,
Sheryl:in the interview, since
Sheryl:PM was in the room, they
Sheryl:were actually able to dig
Sheryl:deeper into the specific
Sheryl:requirements that would.
Sheryl:Enable, our customers to
Sheryl:use our cloud connectors.
Sheryl:And so with that and the
Sheryl:themes that we've surfaced
Sheryl:from these calls, we were able
Sheryl:to gather, these meaningful
Sheryl:qualitative insights.
Sheryl:And we wanted to do a readout
Sheryl:to share our our findings.
Sheryl:And so with this presentation,
Sheryl:we also included customer
Sheryl:quotes and little soundbites
Sheryl:from the call just
Sheryl:to bring that
Sheryl:All to life since our
Sheryl:audience
Sheryl:weren't in the calls with us.
Sheryl:And then the,
Sheryl:The other key Part of this
Sheryl:readout was to make the
Sheryl:recommendation to move
Sheryl:up the timelines for this
Sheryl:private networking features,
Sheryl:as that's really the key
Sheryl:feature that would unlock
Sheryl:our customers, uh, to be
Sheryl:able to use this product.
Sheryl:However, whenever you're
Sheryl:doing that, you're really
Sheryl:making trade offs, so we
Sheryl:wanted to be able to size
Sheryl:this opportunity with a
Sheryl:business case to be able
Sheryl:to anticipate the questions
Sheryl:that we might receive.
Elle:Oh, very smart.
Elle:Okay, so you, created this
Elle:business case, essentially
Elle:the readout for some
Elle:internal stakeholders
Elle:to, make the proposal and
Elle:recommendation to move up.
Elle:These really, I don't wanna
Elle:say monstrous, because I'm,
Elle:maybe I'm not, I don't know
Elle:if I'm technical enough to
Elle:call it quite that, but.
Elle:We'll say pretty lofty
Elle:road blockers for your
Elle:customers that maybe
Elle:weren't on the roadmap,
Elle:but just not for a while.
Elle:So, this business case
Elle:can help justify why you
Elle:would need to move that up.
Elle:And as part of the business
Elle:case, you sized the
Elle:opportunity and I guess the
Elle:business value and benefit to
Elle:doing, uh, taking that action.
Sheryl:Yeah.
Sheryl:no, that's exactly right.
Sheryl:So with a business case,
Sheryl:you're basically making a
Sheryl:financial model based on a
Sheryl:set of reasonable assumptions.
Sheryl:And then looking at
Sheryl:what that upside is.
Sheryl:If you did, uh, release
Sheryl:this feature and all these
Sheryl:customers were able to
Sheryl:use, cloud connectors.
Elle:And who was the
Elle:audience for the readout
Elle:for this business case?
Elle:I.
Sheryl:in our case, we
Sheryl:did the presentation to our
Sheryl:C-Suite executives, and the
Sheryl:reason why we needed, needed,
Sheryl:at the highest leadership
Sheryl:level was because we needed.
Sheryl:across the organization.
Sheryl:And that's because private
Sheryl:networking features were
Sheryl:owned by, not by the Connect
Sheryl:product team, but by a
Sheryl:separate, uh, networking team.
Sheryl:And so meeting this customer
Sheryl:need required shifting
Sheryl:resources, for the next
Sheryl:two years essentially.
Sheryl:so we were in a fortunate
Sheryl:position at Confluent as PMM
Sheryl:is a strategic function here.
Sheryl:And so we already had.
Sheryl:syncs and direct access
Sheryl:to that leadership level.
Sheryl:However, if you are not
Sheryl:in that position, I would
Sheryl:recommend going through an
Sheryl:exec sponsor If you don't
Sheryl:already have a CF table, I.
Elle:Yeah, great tip.
Elle:Who would be a good executive
Elle:sponsor in your opinion?
Sheryl:Yes.
Sheryl:So since this is about
Sheryl:the product roadmap, I.
Sheryl:think you should find
Sheryl:a PM leader who really
Elle:I.
Sheryl:about the outcome of
Sheryl:product adoption and revenue.
Elle:Yeah,
Sheryl:them looped into
Sheryl:the whole investigation
Sheryl:also makes that easy, since
Sheryl:they also want to do what's
Sheryl:best for their product.
Elle:yeah.
Elle:Yet another reason to be
Elle:hand in hand with your
Elle:product counterparts.
Elle:tip.
Elle:Okay, so once you got the
Elle:green light, how did you
Elle:kind of tie up loose ends?
Sheryl:Hmm.
Sheryl:in real life, if you
Sheryl:know anything about
Sheryl:cloud networking, which
Sheryl:I think you do al,
Elle:I do working at Cisco.
Elle:That is our bread and butter.
Sheryl:It's a super hard
Sheryl:problem to solve, and
Sheryl:not one that you know
Sheryl:has an easy solution.
Sheryl:So these networking features
Sheryl:actually got released over
Sheryl:many quarters, and as they
Sheryl:were released by cloud,
Sheryl:by region, we had to make
Sheryl:sure that we then go back
Sheryl:and activate the field
Sheryl:and notify the customers
Sheryl:who gave that feedback.
Sheryl:We also made comms, out
Sheryl:to all of new confluent
Sheryl:cloud customers that
Sheryl:we've acquired over this,
Sheryl:long period of time.
Sheryl:And it's important to
Sheryl:go and circle back.
Sheryl:Otherwise, that business
Sheryl:case would just stay as
Sheryl:a model in Excel, right?
Sheryl:You're making assumptions
Sheryl:that you are unlocking
Sheryl:and unblocking customers
Sheryl:the quarters, in order
Sheryl:to see that upside.
Elle:Yeah, it's,
Sheryl:you know, due to
Sheryl:product and our go-to-market
Sheryl:efforts, we have, grown
Sheryl:our product adoption
Sheryl:metrics for connectors
Sheryl:significantly since then.
Elle:brilliant.
Elle:And I just wanna note
Elle:that it was thoughtful.
Elle:To circle back with
Elle:the customers that you
Elle:interviewed, to give them
Elle:just some communication
Elle:around how they're taking
Elle:a part in influencing and
Elle:shaping the roadmap too.
Elle:I could imagine as a customer
Elle:how that could go a long way
Elle:in terms of feeling valued.
Elle:in my experience, sometimes
Elle:customers will even
Elle:choose a vendor because
Elle:they get to take part.
Elle:In shaping the roadmap
Elle:for the products that
Elle:they use every day.
Elle:so very helpful.
Elle:So last question for you,
Elle:Sheryl, on this topic.
Elle:What piece of advice do
Elle:you have for a product
Elle:marketer who is trying to
Elle:shape the product roadmap?
Sheryl:Yeah, I would really
Sheryl:advise that you build a
Sheryl:strong relationship with
Sheryl:product management and
Sheryl:realistically, it takes
Sheryl:time to build that trust.
Sheryl:And what I encourage my
Sheryl:team to do is to have
Sheryl:regular things with them,
Sheryl:to learn about their product
Sheryl:vision, their roadmap, get
Sheryl:to know them personally.
Sheryl:And when you're
Sheryl:working with pm.
Sheryl:Especially for such a
Sheryl:technical product that we
Sheryl:have at Confluent, don't
Sheryl:be afraid to ask questions.
Sheryl:And I, I.
Sheryl:think that really shows
Sheryl:your genuine curiosity
Sheryl:into the technology and
Sheryl:willingness to learn.
Sheryl:I've always found that
Sheryl:PMs are really patient in
Sheryl:educating you, and they
Sheryl:find that as a signal of
Sheryl:trust as well for you.
Sheryl:And then finally, when you're
Sheryl:working through your first
Sheryl:launch together with your pm,
Sheryl:they will be able to see the
Sheryl:value that PMM brings into
Sheryl:making all the hard work,
Sheryl:for them and their ENG teams
Sheryl:and bringing that to market.
Elle:so with that.
Elle:I would like to move on
Elle:to the next segment of our
Elle:show, the messaging critique.
Elle:alright, so in this segment
Elle:of the show, this is where
Elle:Sheryl, you and I, as product
Elle:marketing experts get to
Elle:analyze real world messaging.
Elle:it's so fun because you,
Elle:Sheryl, my guest, get
Elle:to pick the company.
Elle:But before we get started, I
Elle:want to lay out some ground
Elle:rules for our listeners who
Elle:may not be familiar with
Elle:this segment of the show.
Elle:So first, I want to
Elle:hear something that
Elle:you're loving about the
Elle:messaging, what's working.
Elle:What's not working?
Elle:And then, uh, second, maybe
Elle:share something that you wish
Elle:the PMM would've considered
Elle:or done differently.
Elle:And thirdly, how could
Elle:this PMM iterate on the
Elle:messaging or storytelling?
Elle:Like, what's a
Elle:creative campaign or
Elle:asset they could do?
Elle:It's just fun brainstorming.
Elle:and maybe a plug for that PMM
Elle:who could be listening to,
Elle:take it to the next level.
Elle:okay, so with that,
Elle:Sheryl, tell me what is
Elle:a product or company that
Elle:has caught your attention?
Elle:Good, bad, or
Elle:somewhere in between.
Sheryl:Oh, I'm so excited
Sheryl:for this segment and I
Elle:It's so fun.
Sheryl:I have two
Elle:I love it.
Sheryl:so when you originally
Sheryl:came to me with this, and
Sheryl:you mentioned about loving
Sheryl:the messaging, I couldn't
Sheryl:help but think of Apple
Elle:I,
Sheryl:and specifically
Elle:of course.
Sheryl:with their launch of
Sheryl:the Dynamic Island feature.
Elle:Okay.
Elle:I have to admit, I had
Elle:never heard of this before,
Elle:and I don't know if maybe
Elle:that's because I'm not
Elle:a big enough Apple fan,
Elle:which I, thought I was,
Elle:but tell me more about it.
Sheryl:Yeah, well
Sheryl:you may not know it.
Sheryl:by that name, but Dynamic
Sheryl:Island is essentially that
Sheryl:pill shaped cutout you
Sheryl:have on top of your iPhone.
Sheryl:And that replaced the notch on
Sheryl:iPhone 14 versions or later.
Sheryl:what I really love about this
Sheryl:release is the creativity
Sheryl:behind what the marketing
Sheryl:and the software teams had
Sheryl:done for what's essentially
Sheryl:a hardware limitation.
Sheryl:So functionally.
Sheryl:the cutout houses, the
Sheryl:front facing camera for your
Sheryl:phone and face ID sensors.
Sheryl:But instead of letting
Sheryl:that become static dead
Sheryl:space with software, it
Sheryl:has transformed into a
Sheryl:dynamic and an interactive
Sheryl:part of the screen.
Elle:Got it.
Elle:Okay.
Elle:And I have to say, how
Elle:did you stumble upon this?
Elle:Like, is it obvious or have I
Elle:been living under a rock that,
Elle:it's called Dynamic Island?
Sheryl:So sometimes I
Sheryl:would watch, the keynote
Sheryl:for developer conferences
Sheryl:at other companies.
Sheryl:And so that's how I came
Sheryl:across the awesome launch
Sheryl:video in which they
Sheryl:released Dynamic Island?
Sheryl:at the time.
Sheryl:I.
Sheryl:think it's a few years
Sheryl:ago by now, but you can
Sheryl:still find on YouTube.
Sheryl:it's only 40 seconds long.
Sheryl:Super sleek.
Sheryl:There's no narration.
Sheryl:Only the most vibe, the
Sheryl:music, and it shows you
Sheryl:exactly how dynamic Island
Sheryl:smoothly transitions from
Sheryl:providing incoming call
Sheryl:notifications to tracking your
Sheryl:Lyft ride and playing music.
Sheryl:I just find it such a
Sheryl:refreshing change from
Sheryl:some of our B2B marketing
Sheryl:roles in which we have
Sheryl:to use big, clunky words
Sheryl:to describe something.
Elle:Yeah,
Sheryl:this 42nd video
Sheryl:was just like the perfect
Sheryl:example of show don't tell.
Elle:I am really
Elle:impressed that there's no.
Elle:Like narration, voice or
Elle:words, the show don't tell
Elle:is very strong storytelling.
Elle:Just for our listeners, I will
Elle:track down that 42nd video and
Elle:I'll put it in the show notes.
Elle:I'm intrigued.
Elle:I definitely
Elle:wanted take a look.
Elle:okay.
Elle:And there was another company
Elle:you wanted to chat about.
Sheryl:Yes.
Sheryl:So the other company that's
Sheryl:caught my eye is called Dust.
Sheryl:They are a Sequoia
Sheryl:backed startup in the
Sheryl:AG agentic AI space.
Sheryl:And what their product
Sheryl:does is, in their own
Sheryl:words, a. AI operating
Sheryl:system for enterprises.
Sheryl:So a horizontal solution
Sheryl:that will be able to serve
Sheryl:all business units of a
Sheryl:company to help use AI agents
Sheryl:and boost productivity.
Sheryl:And of course, this is all
Sheryl:powered by LLMs and grounded
Sheryl:by internal data sources.
Elle:Yeah.
Elle:Okay.
Elle:So I just pulled
Elle:up their website.
Elle:So for the listeners,
Elle:that's Dust, it's D UT tt.
Elle:I'm scrolling and they,
Elle:they've listed out a
Elle:couple example use cases.
Elle:One of them is for pmms, which
Elle:I really like, and they have
Elle:examples like write on brand
Elle:content in minutes, create
Elle:consistent launch messaging.
Elle:So I'm really
Elle:intrigued by that.
Elle:But tell me, what do
Elle:you love about the
Elle:messaging of this product?
Sheryl:Yeah, so I, I think
Sheryl:the product is super cool,
Sheryl:first of all, and like you
Sheryl:said, as A-P-M-M-I would
Sheryl:be able to build an AI
Sheryl:agent to quickly synthesize
Sheryl:customer insights from
Sheryl:gong calls or run a query.
Sheryl:I. data warehouse
Sheryl:to self-serve.
Sheryl:Some of That analysis
Sheryl:I talked about earlier
Sheryl:Using natural language.
Sheryl:So I could just describe
Sheryl:my criteria instead of
Sheryl:having to learn sql.
Sheryl:And
Elle:it.
Sheryl:Overall for
Sheryl:dust, their messaging
Sheryl:is, is really well done.
Sheryl:Uh, the website copy is tight
Sheryl:and I can quickly get a sense
Sheryl:of what I'm able to do with
Sheryl:dust and its value props.
Sheryl:And for a horizontal solution
Sheryl:like this, I really like
Sheryl:that they've included a
Sheryl:solution pages where I can
Sheryl:get more tailored messaging
Sheryl:based off the business
Sheryl:function I'm coming from and
Sheryl:also use case suggestions.
Elle:Awesome.
Elle:Okay.
Elle:Yes.
Elle:It's always such a win
Elle:when you can like very
Elle:quickly understand
Elle:what a company does.
Elle:And I gotta say, in the
Elle:world of AI we're in,
Elle:everyone is just jamming
Elle:AI into as a buzzword into.
Elle:Like every single header and
Elle:subheader I can think of, it's
Elle:pretty impressive that you can
Elle:be clear and concise and still
Elle:show your differentiation.
Elle:So hats off to the dust team.
Elle:That's very cool.
Elle:I'm impressed.
Elle:okay, so what's something
Elle:though that maybe you wish
Elle:the PMM would've considered?
Sheryl:Yeah, so I've actually
Sheryl:met the dust team before
Sheryl:and they run super lean,
Sheryl:maybe because they use dust,
Sheryl:but they don't actually
Sheryl:have dedicated pmms yet
Elle:Oh wow.
Elle:I'm even more impressed then.
Sheryl:Exactly.
Sheryl:something we've discussed is
Sheryl:the challenge of identifying
Sheryl:the right and consistent
Sheryl:buyer persona, uh, for a
Sheryl:horizontal solution like this.
Sheryl:within the organization has
Sheryl:the pain around this lack
Sheryl:of productivity, but also
Sheryl:the budget influence to
Sheryl:be able to champion this?
Sheryl:And once a company implements
Sheryl:dust, how will it be used?
Sheryl:Like, is everyone expected
Sheryl:to build their own agents
Sheryl:or will it really be,
Sheryl:concentrated in a handful
Sheryl:of super users who build
Sheryl:reusable agents that everyone
Sheryl:else then, uh, just use?
Sheryl:And the other thing that's.
Sheryl:Comes to mind is how
Sheryl:is dust different
Sheryl:from all the other AI
Elle:Mm-hmm.
Sheryl:Enterprise
Sheryl:search agent products?
Sheryl:Uh, for example, like Glean.
Sheryl:so getting a better
Sheryl:understanding on their primary
Sheryl:buyer persona will help inform
Sheryl:the messaging on the homepage.
Elle:Right.
Elle:Yeah.
Elle:So this sounds
Elle:like a really great
Elle:segmentation opportunity.
Elle:And then from there.
Elle:They could hone in on
Elle:particular pain points
Elle:they're trying to solve for
Elle:their priority target market.
Elle:They could understand how
Elle:they're trying to solve
Elle:those pains and how that's
Elle:different from all those other
Elle:AI powered agents like lean.
Elle:I could totally see that
Elle:being a good next step.
Elle:okay, cool.
Elle:So lastly, if you were the
Elle:PMM here, what would you do
Elle:to take it to the next level?
Elle:Like do you have any
Elle:super creative ideas for
Elle:our friends over at Dust?
Sheryl:just brainstorming
Sheryl:out loud here, maybe some
Sheryl:sort of creative campaign
Sheryl:that will target a few
Sheryl:key business functions.
Sheryl:To start,
Sheryl:I'm
Elle:Ooh.
Sheryl:Marketing,
Sheryl:uh, engineering.
Sheryl:And based on the performance
Sheryl:of that campaign, the team
Sheryl:will be able to get a clear.
Sheryl:understanding of which
Sheryl:functions has that most pain
Sheryl:and ROI balance, uh, for a
Sheryl:tool like this and be able
Sheryl:to start there as an entry
Sheryl:into the organization and
Sheryl:build out like a repeatable
Sheryl:go-to-market motion.
Sheryl:I.
Elle:Yes.
Elle:Okay.
Elle:I love that.
Elle:It's like a BM style,
Elle:land, and expand
Elle:kind of opportunity.
Elle:that could be a really
Elle:strategic way to
Elle:partner with sales too.
Elle:you know, I might also
Elle:suggest as part of the
Elle:segmentation exercise, doing
Elle:that like ideal customer
Elle:profile exercise too.
Elle:So when they create that
Elle:ideal customer profile
Elle:they wanna target, they
Elle:can establish super strong
Elle:personas across the buy team.
Elle:And I think that could
Elle:really, pair nicely with your.
Elle:sort of land and expand,
Elle:sort of, I'm putting
Elle:words in your mouth now.
Sheryl:No, that's exactly it.
Elle:very cool.
Elle:Solid messaging critique.
Elle:Sheryl, also, I now want
Elle:to use their tool because
Elle:it's just looks really cool.
Elle:Shout out to Apple as always.
Elle:Yeah, the goat and
Elle:marketing and messaging
Elle:and then of course to the.
Elle:Yeah, of course.
Elle:To the dust pmms out there.
Elle:You've got some fans.
Elle:Great job with the messaging.
Elle:Uh, okay, Sheryl, before
Elle:we go, I just wanna have
Elle:a gratitude moment and say
Elle:thank you so much for your
Elle:willingness to share your
Elle:knowledge and expertise
Elle:with the product marketing
Elle:community today and me.
Elle:How lucky am I that I just
Elle:got like a mini coaching
Elle:session on shaping the
Elle:product roadmap, so cool.
Sheryl:No.
Sheryl:Uh, thank you so
Sheryl:much for having me.
Sheryl:Um, it.
Sheryl:Been really fun to be able to
Sheryl:come on and, and share, uh,
Sheryl:some of the projects we've
Sheryl:been working on at Confluent.
Sheryl:But one thing that
Sheryl:I don't know if you
Sheryl:still remember, but.
Sheryl:At the beginning you
Sheryl:were mentioning how I
Sheryl:didn't have like, uh, a
Sheryl:traditional background
Elle:Right,
Sheryl:marketing,
Elle:right.
Sheryl:Were one of
Sheryl:the first pmms that I
Sheryl:reached out to at Twilio
Elle:I remember,
Sheryl:to make that switch.
Sheryl:And you to kind of.
Sheryl:Take me under your
Sheryl:weighing and give me
Sheryl:little assignments, and you
Sheryl:really taught me kind of
Sheryl:the importance of having
Sheryl:customer proof points to
Sheryl:strengthen your messaging.
Elle:oh, thanks for that.
Elle:Shout out.
Sheryl:yeah, you honestly
Sheryl:have shaped, uh, my
Sheryl:career as PMM as well.
Elle:Aw, I'm so
Elle:touched to hear that.
Elle:yeah, whenever I get a chance
Elle:to meet amazing pmms like
Elle:yourself, I do get curious.
Elle:I'm like, how did they
Elle:get to be so amazing?
Elle:not trying to toot
Elle:my own horn, but I,
Elle:I got to help this one.
Sheryl:A hundred percent.
Sheryl:And I think it would be
Sheryl:really cool if we did
Sheryl:a podcast episode that
Sheryl:switches, the interviewer
Sheryl:and the interviewee, and you
Sheryl:could be the guest to your
Elle:Oh, so fun.
Sheryl:Your expertise in this
Elle:Oh, that's so
Elle:sweet and so fun.
Elle:Yeah, I should definitely
Elle:consider that sometime.
Elle:any other shout outs to
Elle:pmms who have shaped how you
Elle:got to where you are today?
Sheryl:Yeah.
Sheryl:definitely.
Sheryl:So the first one
Sheryl:is Nick Bryan.
Sheryl:He was my manager for
Sheryl:many years Confluence,
Sheryl:and honestly, he's taught
Sheryl:me everything I know.
Sheryl:And, he is a great product
Sheryl:marketer, perfect blend of
Sheryl:creativity and messaging,
Sheryl:technical, aptitude and
Sheryl:also analytical powerhouse.
Sheryl:And, under his leadership,
Sheryl:I was able to grow a lot.
Sheryl:And now that I have my own
Sheryl:team, I still hear his voice
Sheryl:in my head about how to
Sheryl:get crisp, clear messaging.
Sheryl:Um, so he's been.
Sheryl:A huge influence
Sheryl:to my PMM career.
Sheryl:another colleague,
Sheryl:uh, Greg Murphy.
Sheryl:Uh, we did, a launch together,
Sheryl:and that was my first,
Sheryl:official launch as a PMM.
Sheryl:And, he just has such a
Sheryl:high bar for excellence.
Sheryl:He, and it's just so
Sheryl:great at communicating
Sheryl:through written words.
Sheryl:And so he always strived
Sheryl:me to, be better,
Elle:Yeah.
Sheryl:then get better again.
Elle:I love those PMM
Elle:friends who help us really
Elle:understand like, this is
Elle:what excellence look like.
Elle:And honestly, that is why
Elle:I wanted to create this
Elle:podcast and why I thought of
Elle:you to be such a great guest
Elle:for the show because you
Elle:strive for that excellence
Elle:and obviously have had
Elle:such great mentorship.
Elle:So.
Elle:Those mentors are such,
Elle:they're the secret sauce to
Elle:how we get to where we are.
Elle:And, now you're gonna
Elle:be able to shape that
Elle:for our PMM community.
Elle:So thank you so much.
Elle:And for people who are
Elle:listening and thinking,
Elle:I need to have more
Elle:Sheryl in my life, like,
Elle:how can they find you
Sheryl:Uh, I think
Sheryl:on LinkedIn is
Sheryl:probably the best bet.
Sheryl:Yeah, I would love
Elle:great.
Sheryl:Connect and,
Sheryl:and share ideas.
Elle:I love it.
Elle:Thank you so much, Sheryl,
Elle:and thank you to our
Elle:listeners for coming on this
Elle:adventure with us today.
Elle:I hope this episode leaves you
Elle:with inspiration in taking the
Elle:next step in your own journey.