Elle:

Let's be honest.

Elle:

Every PMM dreams about

Elle:

shaping the product roadmap.

Elle:

The truth is you can, but only

Elle:

if you've built real trust

Elle:

with your product partners.

Elle:

That trust comes when

Elle:

you show up with sharp

Elle:

customer insights.

Elle:

Share ownership over adoption

Elle:

metrics and make it clear

Elle:

that you're in this together.

Elle:

If you're looking to earn a

Elle:

seat at the Roadmap Table,

Elle:

today's episode is your

Elle:

step-by-step blueprint,

Elle:

and I have the perfect pm m

Elle:

expert to guide you through.

Elle:

With that, it is my

Elle:

pleasure to have Sheryl Li,

Elle:

product marketing leader at

Elle:

Confluence on the show today.

Elle:

Sheryl is one of the best pmms

Elle:

to help you lead the way in

Elle:

shaping the product roadmap.

Elle:

Let me tell you why.

Elle:

Sheryl has always had a

Elle:

scientific mindset, think

Elle:

intellectual curiosity,

Elle:

experimentation, and

Elle:

pattern recognition.

Elle:

That scientific mindset became

Elle:

her superpower in product

Elle:

marketing, especially when it

Elle:

comes to shaping the roadmap.

Elle:

She started out with a

Elle:

deep love for science,

Elle:

and I mean deep.

Elle:

Her science fair project

Elle:

on turning algae into

Elle:

biofuel, earned her an award

Elle:

and even got an asteroid

Elle:

named after her by MIT.

Elle:

Wow.

Elle:

But instead of life in a

Elle:

lab, she took her curiosity

Elle:

and problem solving skills.

Elle:

Into management consulting,

Elle:

advising some of the

Elle:

world's biggest brands.

Elle:

From there, she became

Elle:

a founding member of the

Elle:

pricing team at Twilio.

Elle:

Then went on to leave

Elle:

major product launches

Elle:

at Confluent Post IPO.

Elle:

Today she heads up product

Elle:

marketing for Confluence,

Elle:

fastest growing products,

Elle:

and brings a rare blend of

Elle:

technical curiosity, business

Elle:

savvy, and go to market

Elle:

magic to everything she does.

Elle:

Sheryl, it's so amazing

Elle:

to have you on the show.

Sheryl:

Hi

Elle:

I.

Sheryl:

Thank you so

Sheryl:

much for having me.

Sheryl:

Wow, what a throwback.

Elle:

Yeah, of course.

Elle:

okay, so let's dive right in.

Elle:

First, tell me and get

Elle:

our audience up to speed.

Elle:

What is confluent?

Elle:

So, we can clue in some

Elle:

of the members who may

Elle:

be new to the company.

Sheryl:

Absolutely.

Sheryl:

So Confluent is a data

Sheryl:

streaming platform that

Sheryl:

helps companies work

Sheryl:

with real time data.

Sheryl:

And so that's what we

Sheryl:

call data in motion.

Sheryl:

And you can think about this

Sheryl:

in contrast to storing data in

Sheryl:

a database or data warehouse

Sheryl:

and analyzing it later.

Sheryl:

It's built on top of

Sheryl:

Apache Kafka, an open

Sheryl:

source technology that

Sheryl:

our founders created.

Sheryl:

Kafka has become the standard

Sheryl:

for handling such large

Sheryl:

volumes of real-time data,

Sheryl:

and it's being used by 80%

Sheryl:

of the Fortune 100 companies

Sheryl:

So to bring this to life,

Sheryl:

uh, a good example is fraud

Sheryl:

detection and banking.

Sheryl:

So when you have a

Sheryl:

transaction, realtime data

Sheryl:

is actually being streamed,

Sheryl:

in the backend and analyzed

Sheryl:

instantly so that they can

Sheryl:

flag suspicious activity.

Sheryl:

And so for you that might mean

Sheryl:

getting a push notification

Sheryl:

from your bank on your phone,

Sheryl:

you verify if that transaction

Sheryl:

was actually made by you.

Sheryl:

And so preventing fraud

Sheryl:

before it actually happens.

Elle:

Oh wow.

Elle:

Yes.

Elle:

It's good to hear the

Elle:

technology that's actually

Elle:

powering some of that.

Elle:

I've always wondered, I'm

Elle:

like, how do they know

Elle:

and how do they get to me

Elle:

so quickly to validate?

Elle:

Right.

Elle:

very interesting.

Elle:

Thank you for that context.

Elle:

So, for the first segment

Elle:

of our show today, I want

Elle:

to start with a case study

Elle:

of how you and your team

Elle:

took customer insights,

Elle:

bringing some of your

Elle:

scientific magic and truly

Elle:

impacted the product roadmap.

Elle:

So tell me more about this.

Elle:

What was going on at

Elle:

Confluence when you realized

Elle:

you may need to bring in

Elle:

new elements to the roadmap?

Sheryl:

Yeah.

Sheryl:

so when I first joined

Sheryl:

Confluent, we had just

Sheryl:

launched our cloud connectors

Sheryl:

product and we were really

Sheryl:

trying to grow its adoption

Sheryl:

within our existing Confluent

Sheryl:

Cloud customer base.

Sheryl:

for those who are less

Sheryl:

familiar, connectors are

Sheryl:

prebuilt integrations that

Sheryl:

connect Kafka with popular

Sheryl:

data systems like your Oracle

Sheryl:

database, snowflake data

Sheryl:

warehouse, or your S3 buckets.

Sheryl:

Given its widespread adoption

Sheryl:

of, uh, with Kafka users in

Sheryl:

the open source community

Sheryl:

and just the critical

Sheryl:

role connectors play into

Sheryl:

bringing data on and off

Sheryl:

the platform, wanted to

Sheryl:

really un unan answer this

Sheryl:

question of why isn't the

Sheryl:

growth higher already?

Sheryl:

Was it an awareness problem?

Sheryl:

Were there product gaps?

Sheryl:

Was there a gap with

Sheryl:

sales and go to market.

Sheryl:

so to do that, I kicked off

Sheryl:

an investigation and decided

Sheryl:

to conduct interviews with

Sheryl:

the field folks and customers,

Sheryl:

as that's oftentimes you

Sheryl:

can get a lot of, uh, good

Sheryl:

insights and answers there.

Sheryl:

And as part of that process,

Sheryl:

I also partnered with the PM

Sheryl:

to drive those conversations

Sheryl:

so that we can both hear

Sheryl:

the feedback firsthand.

Elle:

Yes.

Elle:

Okay.

Elle:

So there's so much

Elle:

that you said there

Elle:

that I wanna unpack.

Elle:

first of all, what I love

Elle:

about how you described

Elle:

your process is that it's

Elle:

so true to who you are.

Elle:

It's scientific, it's

Elle:

methodical in terms

Elle:

of the investigation.

Elle:

really emulates that curiosity

Elle:

that you and most pmms.

Elle:

Have, okay.

Elle:

So let's say that, I'm

Elle:

inspired by this story and as

Elle:

a PMM in my own organization,

Elle:

I want to contribute to the

Elle:

product roadmap in my role

Elle:

today in the same, similar

Elle:

way that you and your

Elle:

team were able to impact

Elle:

your products roadmap.

Elle:

So let's outline the steps

Elle:

that A PMM would need to take.

Elle:

I guess what

Elle:

would step one be?

Sheryl:

So at Confluent

Sheryl:

pmms, we actually own

Sheryl:

the entire end-to-end,

Sheryl:

go to market motion from

Sheryl:

messaging to launches,

Sheryl:

and then also post-launch.

Sheryl:

Option.

Sheryl:

after a launch, we work

Sheryl:

together with PM to help

Sheryl:

drive product adoption

Sheryl:

and the revenue metrics.

Sheryl:

So I would say if you're

Sheryl:

not in a position where

Sheryl:

you officially own these

Sheryl:

metrics, I would still really

Sheryl:

encourage you to get curious

Sheryl:

about it and have regular

Sheryl:

syncs with your PM and data

Sheryl:

science teams to track them.

Sheryl:

And this is especially

Sheryl:

important if your company

Sheryl:

has consumption based

Sheryl:

pricing that's how you

Sheryl:

ultimately drive revenue.

Elle:

Yeah.

Elle:

Yes, of course.

Elle:

Okay, that makes

Elle:

a lot of sense.

Elle:

and it's, it's interesting

Elle:

that you said and brought

Elle:

up whether or not pmms own

Elle:

the metrics, because as

Elle:

you probably know, product

Elle:

marketing is so different

Elle:

in every organization, and

Elle:

sometimes product marketers

Elle:

and product managers, their

Elle:

roles and responsibilities

Elle:

blend with one another,

Elle:

which is why it's so

Elle:

important to be hand in hand.

Elle:

But from your

Elle:

perspective, why is it.

Elle:

Such a good best practice

Elle:

for pmms to monitor product

Elle:

adoption or similar metrics.

Sheryl:

Yeah, so when I'm

Sheryl:

thinking about the product

Sheryl:

marketing function, it's

Sheryl:

really the connective

Sheryl:

tissue between products,

Sheryl:

sales, and the customer.

Elle:

Mm-hmm.

Sheryl:

So when you do a

Sheryl:

launch beyond just the launch

Sheryl:

metrics, it's important

Sheryl:

that we aren't just sending

Sheryl:

out these products into the

Sheryl:

universe without knowing

Sheryl:

how it's being used.

Sheryl:

Who's using it?

Sheryl:

If it's being used at all.

Sheryl:

So I really encourage my

Sheryl:

team to feel a sense of

Sheryl:

ownership to what product

Sheryl:

and engineering are building

Sheryl:

and making sure that it

Sheryl:

actually resolves, uh,

Sheryl:

the customer pain and then

Sheryl:

channel that feedback back

Sheryl:

from the customers to the

Sheryl:

product and ENG teams.

Elle:

Yes.

Elle:

Yes.

Elle:

And just to double click

Elle:

on something you said, is

Elle:

that the feeling of the

Elle:

ownership and being able

Elle:

to look back and understand

Elle:

how the products that we're

Elle:

launching are influencing

Elle:

the rest of the world and

Elle:

influencing in particular our

Elle:

customers is so important.

Elle:

And as pmms, who should

Elle:

be wearing the customer

Elle:

shoes every day, looking

Elle:

at these insights, I

Elle:

think would just add

Elle:

additional color and value.

Elle:

To that overall analysis.

Elle:

okay.

Elle:

Very helpful, thank you.

Elle:

Okay, so first up is review

Elle:

that product data or adoption

Elle:

metrics, and then what's next?

Elle:

What's the next step?

Sheryl:

next step?

Sheryl:

is thinking about.

Sheryl:

How the product data and

Sheryl:

adoption metrics you've seen

Sheryl:

compare to where you need

Sheryl:

to be or where it should

Sheryl:

be or where you want to be.

Sheryl:

at Confluent,

Sheryl:

because we have this

Elle:

I.

Sheryl:

Source counterpart,

Sheryl:

we were able to compare

Sheryl:

and see like, hey, actually

Sheryl:

the open source connectors

Sheryl:

product has really good

Sheryl:

adoption with Kafka users, and

Sheryl:

that really needs to be our

Sheryl:

North Star for our own cloud

Sheryl:

connectors product as well.

Sheryl:

so to be able to answer that

Sheryl:

question, customers often

Sheryl:

have the answers to those,

Sheryl:

to those type of questions.

Sheryl:

And so that's why we decided

Sheryl:

to conduct interviews, and

Sheryl:

really get in deeper with

Sheryl:

the customers in terms of

Sheryl:

how and why and are they

Sheryl:

aware of this product.

Elle:

Yes.

Elle:

Okay.

Elle:

So you mentioned

Elle:

having some kind of

Elle:

benchmark for you guys.

Elle:

It was that, um, open

Elle:

source database, uh, but for

Elle:

potentially other pmms who.

Elle:

Don't have a similar

Elle:

benchmark, they'd have to

Elle:

create one of their own.

Elle:

so, but very good to note.

Elle:

Okay, so first is analyzing

Elle:

that data, the customer

Elle:

adoption, product,

Elle:

adoption, usage, et cetera.

Elle:

Measuring that

Elle:

against a benchmark.

Elle:

And once you identify some

Elle:

kind of, discrepancy or.

Elle:

maybe that your metrics are

Elle:

not where they should be.

Elle:

That's a signal that it's

Elle:

time to start discovering why

Elle:

that's hence the investigation

Elle:

aspect of that, right.

Elle:

where you started to do

Elle:

your customer interviews.

Elle:

So how did you conduct these

Elle:

interviews, I guess, like

Elle:

how did you determine who you

Elle:

needed to interview and, talk

Elle:

through that process with us?

Sheryl:

Yeah, that's

Sheryl:

a good question.

Sheryl:

So when you're determining

Sheryl:

who to interview, you

Sheryl:

have to start by defining

Sheryl:

who you're trying to

Sheryl:

target with this product.

Sheryl:

in my example of Cloud

Sheryl:

connectors, our target were

Sheryl:

confluent Cloud customers and.

Sheryl:

My PM and i, we sampled

Sheryl:

accounts across different

Sheryl:

geography and sizes for

Sheryl:

this interview so that we

Sheryl:

can get good coverage, of

Sheryl:

our potential customers.

Sheryl:

to generalize all of this,

Sheryl:

I would recommend that

Sheryl:

you work closely with

Sheryl:

your PM to help define

Sheryl:

that target account list.

Elle:

Mm-hmm.

Sheryl:

Then data

Sheryl:

science usually can

Sheryl:

help pull that list.

Sheryl:

If not your pm.

Elle:

Yes.

Elle:

So it's good to have an

Elle:

understanding of your

Elle:

ideal customer profile

Elle:

and make a short list of

Elle:

those target accounts.

Elle:

Okay.

Elle:

And then follow up

Elle:

question, what kind of

Elle:

questions did you ask to.

Elle:

These perspective, I

Elle:

guess like interviewees

Elle:

you could say.

Sheryl:

Yeah, so as we were

Sheryl:

scheduling the, the interviews

Sheryl:

with customers, we did draft,

Sheryl:

a short list of questions

Sheryl:

that we wanted to, make

Sheryl:

sure that we asked in every

Sheryl:

one of these interviews.

Sheryl:

a large part in our

Sheryl:

situation, they were.

Sheryl:

Discovery questions relating

Sheryl:

to our connectors product.

Sheryl:

So things like what

Sheryl:

type of data systems

Sheryl:

are in your tech stack.

Sheryl:

That way we would be able

Sheryl:

to know like what type of

Sheryl:

connectors uh, they would

Elle:

Uh,

Sheryl:

so understanding

Sheryl:

what they're currently

Sheryl:

using and why.

Sheryl:

There are also different

Sheryl:

alternatives for this product.

Sheryl:

So like I mentioned,

Sheryl:

there's an open source

Sheryl:

alternative they could

Sheryl:

build and, and create their

Sheryl:

own connector as well.

Sheryl:

So we wanted to really

Sheryl:

dig into, Uh, why they've

Sheryl:

made their choice and how

Sheryl:

open they are to adopting

Sheryl:

cloud connectors based on

Sheryl:

their current pain points.

Sheryl:

and then the last part is

Sheryl:

a bit more technical, and

Sheryl:

part of the reason why I

Sheryl:

wanted PM to sit into this

Sheryl:

conversation is in case there

Sheryl:

were product or technical

Sheryl:

blockers, we wanted to have

Sheryl:

the PM on the call to just

Sheryl:

dig in a little bit deeper.

Sheryl:

So we're

Elle:

Uh, for why.

Elle:

Yeah.

Elle:

Yeah.

Elle:

What's really interesting

Elle:

about how you structured

Elle:

your interview questions is

Elle:

that they almost mirror a

Elle:

positioning statement, right.

Elle:

You've uncovered the exact,

Elle:

that that first part of the

Elle:

positioning statement of

Elle:

who this is for with your

Elle:

ideal customer profile.

Elle:

Those are the people

Elle:

that you're interviewing.

Elle:

And then you try to

Elle:

uncover the pain points.

Elle:

That's what they're, um,

Elle:

the pains or tr challenges

Elle:

they're experiencing.

Elle:

and then the alternatives

Elle:

I. Who you know, right?

Elle:

That like, unlike X, Y,

Elle:

Z, you know, vendors.

Elle:

So the ineffective

Elle:

alternatives.

Elle:

I really like that you

Elle:

dug into that because

Elle:

sometimes that's missed

Elle:

in PMM investigation

Elle:

and research work when

Elle:

talking to customers.

Elle:

So I think that's really

Elle:

critical, that you

Elle:

included that into the

Elle:

interview questions.

Elle:

Okay, so quick recap.

Elle:

You step one.

Elle:

Looked at the product

Elle:

adoption metrics.

Elle:

step two, you did, um, some

Elle:

kind of benchmark analysis

Elle:

to see where your metrics

Elle:

stood against where you

Elle:

think they should be created,

Elle:

that North Star vision.

Elle:

I guess part of step two

Elle:

slash step three, did

Elle:

the investigation and the

Elle:

interviews with customers

Elle:

with PM in the room.

Elle:

I think that it's a

Elle:

very important tip.

Elle:

Uh, so what's next?

Elle:

After you did all

Elle:

of this research and

Elle:

then interviewing?

Elle:

I,

Sheryl:

Yeah, maybe I'll

Sheryl:

start by sharing some

Sheryl:

of our findings from the

Elle:

uh, yes.

Sheryl:

so from these

Sheryl:

calls, three key

Sheryl:

themes really surfaced,

Sheryl:

from, from customers.

Sheryl:

So the first one was around

Sheryl:

the fact that they needed

Sheryl:

variety of connectors to,

Sheryl:

to be able to connect to the

Sheryl:

different data systems they

Sheryl:

have in their tech stack.

Sheryl:

So about the breadth of

Sheryl:

our connector portfolio.

Sheryl:

Now, this was a problem

Sheryl:

that we were aware of.

Sheryl:

Uh, since this was a new

Sheryl:

product, um, we were rapidly

Sheryl:

adding more connectors rapidly

Sheryl:

to our roadmap, and it's

Sheryl:

already there and it should

Sheryl:

be resolved, fairly shortly.

Sheryl:

The second thing that we

Sheryl:

learned was that during the

Sheryl:

configuration and and setup

Sheryl:

of launching these cloud

Sheryl:

connectors, there were some

Sheryl:

unexpected friction points,

Sheryl:

that the customers brought up.

Sheryl:

And so with that, we've

Sheryl:

built in additional usability

Sheryl:

features into the product

Sheryl:

roadmap to help make all

Sheryl:

of that a bit easier.

Sheryl:

Now, the third thing that we

Sheryl:

realized, this was what really

Sheryl:

brought us back and, and.

Sheryl:

To the roadmap and, and really

Sheryl:

take a look at it end to end.

Sheryl:

It was that we've realized

Sheryl:

that with customers, are

Sheryl:

aware of the benefits of using

Sheryl:

cloud connectors, but they

Sheryl:

actually, they want to use it,

Sheryl:

but they are not able to do so

Sheryl:

because they're storing their

Sheryl:

most sensitive customer data

Sheryl:

in their Oracle databases.

Elle:

Of course.

Elle:

Yeah.

Sheryl:

With a cloud product

Sheryl:

and sending all that.

Sheryl:

Sensitive data

Sheryl:

over the internet.

Sheryl:

That's not something that

Sheryl:

their company's InfoSec policy

Sheryl:

will allow them to do, and

Sheryl:

that's just, uh, not something

Sheryl:

they're comfortable pursuing.

Sheryl:

that really informed us of

Sheryl:

a pressing need, this hard

Sheryl:

technical blocker of having

Sheryl:

connector private networking,

Sheryl:

was not something that we knew

Sheryl:

was so important and forefront

Sheryl:

in our customer's evaluation.

Elle:

Wow.

Elle:

Okay.

Elle:

So interesting.

Elle:

So there were some things

Elle:

where you were able to

Elle:

immediately influence the

Elle:

product roadmap and get

Elle:

those features created,

Elle:

but some which are a bit

Elle:

more technical and complex.

Elle:

it's a really interesting

Elle:

point because.

Elle:

Potentially surprising as

Elle:

well and a good, another

Elle:

good reason why to have PM

Elle:

in the room with you when

Elle:

you're doing these interviews.

Elle:

So what do you do in that

Elle:

scenario where you get a

Elle:

pretty surprising piece

Elle:

of feedback that's pretty

Elle:

serious and a technical

Elle:

blocker for your product?

Elle:

What do, what do you

Elle:

do in that scenario?

Sheryl:

Well, first of all,

Sheryl:

in the interview, since

Sheryl:

PM was in the room, they

Sheryl:

were actually able to dig

Sheryl:

deeper into the specific

Sheryl:

requirements that would.

Sheryl:

Enable, our customers to

Sheryl:

use our cloud connectors.

Sheryl:

And so with that and the

Sheryl:

themes that we've surfaced

Sheryl:

from these calls, we were able

Sheryl:

to gather, these meaningful

Sheryl:

qualitative insights.

Sheryl:

And we wanted to do a readout

Sheryl:

to share our our findings.

Sheryl:

And so with this presentation,

Sheryl:

we also included customer

Sheryl:

quotes and little soundbites

Sheryl:

from the call just

Sheryl:

to bring that

Sheryl:

All to life since our

Sheryl:

audience

Sheryl:

weren't in the calls with us.

Sheryl:

And then the,

Sheryl:

The other key Part of this

Sheryl:

readout was to make the

Sheryl:

recommendation to move

Sheryl:

up the timelines for this

Sheryl:

private networking features,

Sheryl:

as that's really the key

Sheryl:

feature that would unlock

Sheryl:

our customers, uh, to be

Sheryl:

able to use this product.

Sheryl:

However, whenever you're

Sheryl:

doing that, you're really

Sheryl:

making trade offs, so we

Sheryl:

wanted to be able to size

Sheryl:

this opportunity with a

Sheryl:

business case to be able

Sheryl:

to anticipate the questions

Sheryl:

that we might receive.

Elle:

Oh, very smart.

Elle:

Okay, so you, created this

Elle:

business case, essentially

Elle:

the readout for some

Elle:

internal stakeholders

Elle:

to, make the proposal and

Elle:

recommendation to move up.

Elle:

These really, I don't wanna

Elle:

say monstrous, because I'm,

Elle:

maybe I'm not, I don't know

Elle:

if I'm technical enough to

Elle:

call it quite that, but.

Elle:

We'll say pretty lofty

Elle:

road blockers for your

Elle:

customers that maybe

Elle:

weren't on the roadmap,

Elle:

but just not for a while.

Elle:

So, this business case

Elle:

can help justify why you

Elle:

would need to move that up.

Elle:

And as part of the business

Elle:

case, you sized the

Elle:

opportunity and I guess the

Elle:

business value and benefit to

Elle:

doing, uh, taking that action.

Sheryl:

Yeah.

Sheryl:

no, that's exactly right.

Sheryl:

So with a business case,

Sheryl:

you're basically making a

Sheryl:

financial model based on a

Sheryl:

set of reasonable assumptions.

Sheryl:

And then looking at

Sheryl:

what that upside is.

Sheryl:

If you did, uh, release

Sheryl:

this feature and all these

Sheryl:

customers were able to

Sheryl:

use, cloud connectors.

Elle:

And who was the

Elle:

audience for the readout

Elle:

for this business case?

Elle:

I.

Sheryl:

in our case, we

Sheryl:

did the presentation to our

Sheryl:

C-Suite executives, and the

Sheryl:

reason why we needed, needed,

Sheryl:

at the highest leadership

Sheryl:

level was because we needed.

Sheryl:

across the organization.

Sheryl:

And that's because private

Sheryl:

networking features were

Sheryl:

owned by, not by the Connect

Sheryl:

product team, but by a

Sheryl:

separate, uh, networking team.

Sheryl:

And so meeting this customer

Sheryl:

need required shifting

Sheryl:

resources, for the next

Sheryl:

two years essentially.

Sheryl:

so we were in a fortunate

Sheryl:

position at Confluent as PMM

Sheryl:

is a strategic function here.

Sheryl:

And so we already had.

Sheryl:

syncs and direct access

Sheryl:

to that leadership level.

Sheryl:

However, if you are not

Sheryl:

in that position, I would

Sheryl:

recommend going through an

Sheryl:

exec sponsor If you don't

Sheryl:

already have a CF table, I.

Elle:

Yeah, great tip.

Elle:

Who would be a good executive

Elle:

sponsor in your opinion?

Sheryl:

Yes.

Sheryl:

So since this is about

Sheryl:

the product roadmap, I.

Sheryl:

think you should find

Sheryl:

a PM leader who really

Elle:

I.

Sheryl:

about the outcome of

Sheryl:

product adoption and revenue.

Elle:

Yeah,

Sheryl:

them looped into

Sheryl:

the whole investigation

Sheryl:

also makes that easy, since

Sheryl:

they also want to do what's

Sheryl:

best for their product.

Elle:

yeah.

Elle:

Yet another reason to be

Elle:

hand in hand with your

Elle:

product counterparts.

Elle:

tip.

Elle:

Okay, so once you got the

Elle:

green light, how did you

Elle:

kind of tie up loose ends?

Sheryl:

Hmm.

Sheryl:

in real life, if you

Sheryl:

know anything about

Sheryl:

cloud networking, which

Sheryl:

I think you do al,

Elle:

I do working at Cisco.

Elle:

That is our bread and butter.

Sheryl:

It's a super hard

Sheryl:

problem to solve, and

Sheryl:

not one that you know

Sheryl:

has an easy solution.

Sheryl:

So these networking features

Sheryl:

actually got released over

Sheryl:

many quarters, and as they

Sheryl:

were released by cloud,

Sheryl:

by region, we had to make

Sheryl:

sure that we then go back

Sheryl:

and activate the field

Sheryl:

and notify the customers

Sheryl:

who gave that feedback.

Sheryl:

We also made comms, out

Sheryl:

to all of new confluent

Sheryl:

cloud customers that

Sheryl:

we've acquired over this,

Sheryl:

long period of time.

Sheryl:

And it's important to

Sheryl:

go and circle back.

Sheryl:

Otherwise, that business

Sheryl:

case would just stay as

Sheryl:

a model in Excel, right?

Sheryl:

You're making assumptions

Sheryl:

that you are unlocking

Sheryl:

and unblocking customers

Sheryl:

the quarters, in order

Sheryl:

to see that upside.

Elle:

Yeah, it's,

Sheryl:

you know, due to

Sheryl:

product and our go-to-market

Sheryl:

efforts, we have, grown

Sheryl:

our product adoption

Sheryl:

metrics for connectors

Sheryl:

significantly since then.

Elle:

brilliant.

Elle:

And I just wanna note

Elle:

that it was thoughtful.

Elle:

To circle back with

Elle:

the customers that you

Elle:

interviewed, to give them

Elle:

just some communication

Elle:

around how they're taking

Elle:

a part in influencing and

Elle:

shaping the roadmap too.

Elle:

I could imagine as a customer

Elle:

how that could go a long way

Elle:

in terms of feeling valued.

Elle:

in my experience, sometimes

Elle:

customers will even

Elle:

choose a vendor because

Elle:

they get to take part.

Elle:

In shaping the roadmap

Elle:

for the products that

Elle:

they use every day.

Elle:

so very helpful.

Elle:

So last question for you,

Elle:

Sheryl, on this topic.

Elle:

What piece of advice do

Elle:

you have for a product

Elle:

marketer who is trying to

Elle:

shape the product roadmap?

Sheryl:

Yeah, I would really

Sheryl:

advise that you build a

Sheryl:

strong relationship with

Sheryl:

product management and

Sheryl:

realistically, it takes

Sheryl:

time to build that trust.

Sheryl:

And what I encourage my

Sheryl:

team to do is to have

Sheryl:

regular things with them,

Sheryl:

to learn about their product

Sheryl:

vision, their roadmap, get

Sheryl:

to know them personally.

Sheryl:

And when you're

Sheryl:

working with pm.

Sheryl:

Especially for such a

Sheryl:

technical product that we

Sheryl:

have at Confluent, don't

Sheryl:

be afraid to ask questions.

Sheryl:

And I, I.

Sheryl:

think that really shows

Sheryl:

your genuine curiosity

Sheryl:

into the technology and

Sheryl:

willingness to learn.

Sheryl:

I've always found that

Sheryl:

PMs are really patient in

Sheryl:

educating you, and they

Sheryl:

find that as a signal of

Sheryl:

trust as well for you.

Sheryl:

And then finally, when you're

Sheryl:

working through your first

Sheryl:

launch together with your pm,

Sheryl:

they will be able to see the

Sheryl:

value that PMM brings into

Sheryl:

making all the hard work,

Sheryl:

for them and their ENG teams

Sheryl:

and bringing that to market.

Elle:

so with that.

Elle:

I would like to move on

Elle:

to the next segment of our

Elle:

show, the messaging critique.

Elle:

alright, so in this segment

Elle:

of the show, this is where

Elle:

Sheryl, you and I, as product

Elle:

marketing experts get to

Elle:

analyze real world messaging.

Elle:

it's so fun because you,

Elle:

Sheryl, my guest, get

Elle:

to pick the company.

Elle:

But before we get started, I

Elle:

want to lay out some ground

Elle:

rules for our listeners who

Elle:

may not be familiar with

Elle:

this segment of the show.

Elle:

So first, I want to

Elle:

hear something that

Elle:

you're loving about the

Elle:

messaging, what's working.

Elle:

What's not working?

Elle:

And then, uh, second, maybe

Elle:

share something that you wish

Elle:

the PMM would've considered

Elle:

or done differently.

Elle:

And thirdly, how could

Elle:

this PMM iterate on the

Elle:

messaging or storytelling?

Elle:

Like, what's a

Elle:

creative campaign or

Elle:

asset they could do?

Elle:

It's just fun brainstorming.

Elle:

and maybe a plug for that PMM

Elle:

who could be listening to,

Elle:

take it to the next level.

Elle:

okay, so with that,

Elle:

Sheryl, tell me what is

Elle:

a product or company that

Elle:

has caught your attention?

Elle:

Good, bad, or

Elle:

somewhere in between.

Sheryl:

Oh, I'm so excited

Sheryl:

for this segment and I

Elle:

It's so fun.

Sheryl:

I have two

Elle:

I love it.

Sheryl:

so when you originally

Sheryl:

came to me with this, and

Sheryl:

you mentioned about loving

Sheryl:

the messaging, I couldn't

Sheryl:

help but think of Apple

Elle:

I,

Sheryl:

and specifically

Elle:

of course.

Sheryl:

with their launch of

Sheryl:

the Dynamic Island feature.

Elle:

Okay.

Elle:

I have to admit, I had

Elle:

never heard of this before,

Elle:

and I don't know if maybe

Elle:

that's because I'm not

Elle:

a big enough Apple fan,

Elle:

which I, thought I was,

Elle:

but tell me more about it.

Sheryl:

Yeah, well

Sheryl:

you may not know it.

Sheryl:

by that name, but Dynamic

Sheryl:

Island is essentially that

Sheryl:

pill shaped cutout you

Sheryl:

have on top of your iPhone.

Sheryl:

And that replaced the notch on

Sheryl:

iPhone 14 versions or later.

Sheryl:

what I really love about this

Sheryl:

release is the creativity

Sheryl:

behind what the marketing

Sheryl:

and the software teams had

Sheryl:

done for what's essentially

Sheryl:

a hardware limitation.

Sheryl:

So functionally.

Sheryl:

the cutout houses, the

Sheryl:

front facing camera for your

Sheryl:

phone and face ID sensors.

Sheryl:

But instead of letting

Sheryl:

that become static dead

Sheryl:

space with software, it

Sheryl:

has transformed into a

Sheryl:

dynamic and an interactive

Sheryl:

part of the screen.

Elle:

Got it.

Elle:

Okay.

Elle:

And I have to say, how

Elle:

did you stumble upon this?

Elle:

Like, is it obvious or have I

Elle:

been living under a rock that,

Elle:

it's called Dynamic Island?

Sheryl:

So sometimes I

Sheryl:

would watch, the keynote

Sheryl:

for developer conferences

Sheryl:

at other companies.

Sheryl:

And so that's how I came

Sheryl:

across the awesome launch

Sheryl:

video in which they

Sheryl:

released Dynamic Island?

Sheryl:

at the time.

Sheryl:

I.

Sheryl:

think it's a few years

Sheryl:

ago by now, but you can

Sheryl:

still find on YouTube.

Sheryl:

it's only 40 seconds long.

Sheryl:

Super sleek.

Sheryl:

There's no narration.

Sheryl:

Only the most vibe, the

Sheryl:

music, and it shows you

Sheryl:

exactly how dynamic Island

Sheryl:

smoothly transitions from

Sheryl:

providing incoming call

Sheryl:

notifications to tracking your

Sheryl:

Lyft ride and playing music.

Sheryl:

I just find it such a

Sheryl:

refreshing change from

Sheryl:

some of our B2B marketing

Sheryl:

roles in which we have

Sheryl:

to use big, clunky words

Sheryl:

to describe something.

Elle:

Yeah,

Sheryl:

this 42nd video

Sheryl:

was just like the perfect

Sheryl:

example of show don't tell.

Elle:

I am really

Elle:

impressed that there's no.

Elle:

Like narration, voice or

Elle:

words, the show don't tell

Elle:

is very strong storytelling.

Elle:

Just for our listeners, I will

Elle:

track down that 42nd video and

Elle:

I'll put it in the show notes.

Elle:

I'm intrigued.

Elle:

I definitely

Elle:

wanted take a look.

Elle:

okay.

Elle:

And there was another company

Elle:

you wanted to chat about.

Sheryl:

Yes.

Sheryl:

So the other company that's

Sheryl:

caught my eye is called Dust.

Sheryl:

They are a Sequoia

Sheryl:

backed startup in the

Sheryl:

AG agentic AI space.

Sheryl:

And what their product

Sheryl:

does is, in their own

Sheryl:

words, a. AI operating

Sheryl:

system for enterprises.

Sheryl:

So a horizontal solution

Sheryl:

that will be able to serve

Sheryl:

all business units of a

Sheryl:

company to help use AI agents

Sheryl:

and boost productivity.

Sheryl:

And of course, this is all

Sheryl:

powered by LLMs and grounded

Sheryl:

by internal data sources.

Elle:

Yeah.

Elle:

Okay.

Elle:

So I just pulled

Elle:

up their website.

Elle:

So for the listeners,

Elle:

that's Dust, it's D UT tt.

Elle:

I'm scrolling and they,

Elle:

they've listed out a

Elle:

couple example use cases.

Elle:

One of them is for pmms, which

Elle:

I really like, and they have

Elle:

examples like write on brand

Elle:

content in minutes, create

Elle:

consistent launch messaging.

Elle:

So I'm really

Elle:

intrigued by that.

Elle:

But tell me, what do

Elle:

you love about the

Elle:

messaging of this product?

Sheryl:

Yeah, so I, I think

Sheryl:

the product is super cool,

Sheryl:

first of all, and like you

Sheryl:

said, as A-P-M-M-I would

Sheryl:

be able to build an AI

Sheryl:

agent to quickly synthesize

Sheryl:

customer insights from

Sheryl:

gong calls or run a query.

Sheryl:

I. data warehouse

Sheryl:

to self-serve.

Sheryl:

Some of That analysis

Sheryl:

I talked about earlier

Sheryl:

Using natural language.

Sheryl:

So I could just describe

Sheryl:

my criteria instead of

Sheryl:

having to learn sql.

Sheryl:

And

Elle:

it.

Sheryl:

Overall for

Sheryl:

dust, their messaging

Sheryl:

is, is really well done.

Sheryl:

Uh, the website copy is tight

Sheryl:

and I can quickly get a sense

Sheryl:

of what I'm able to do with

Sheryl:

dust and its value props.

Sheryl:

And for a horizontal solution

Sheryl:

like this, I really like

Sheryl:

that they've included a

Sheryl:

solution pages where I can

Sheryl:

get more tailored messaging

Sheryl:

based off the business

Sheryl:

function I'm coming from and

Sheryl:

also use case suggestions.

Elle:

Awesome.

Elle:

Okay.

Elle:

Yes.

Elle:

It's always such a win

Elle:

when you can like very

Elle:

quickly understand

Elle:

what a company does.

Elle:

And I gotta say, in the

Elle:

world of AI we're in,

Elle:

everyone is just jamming

Elle:

AI into as a buzzword into.

Elle:

Like every single header and

Elle:

subheader I can think of, it's

Elle:

pretty impressive that you can

Elle:

be clear and concise and still

Elle:

show your differentiation.

Elle:

So hats off to the dust team.

Elle:

That's very cool.

Elle:

I'm impressed.

Elle:

okay, so what's something

Elle:

though that maybe you wish

Elle:

the PMM would've considered?

Sheryl:

Yeah, so I've actually

Sheryl:

met the dust team before

Sheryl:

and they run super lean,

Sheryl:

maybe because they use dust,

Sheryl:

but they don't actually

Sheryl:

have dedicated pmms yet

Elle:

Oh wow.

Elle:

I'm even more impressed then.

Sheryl:

Exactly.

Sheryl:

something we've discussed is

Sheryl:

the challenge of identifying

Sheryl:

the right and consistent

Sheryl:

buyer persona, uh, for a

Sheryl:

horizontal solution like this.

Sheryl:

within the organization has

Sheryl:

the pain around this lack

Sheryl:

of productivity, but also

Sheryl:

the budget influence to

Sheryl:

be able to champion this?

Sheryl:

And once a company implements

Sheryl:

dust, how will it be used?

Sheryl:

Like, is everyone expected

Sheryl:

to build their own agents

Sheryl:

or will it really be,

Sheryl:

concentrated in a handful

Sheryl:

of super users who build

Sheryl:

reusable agents that everyone

Sheryl:

else then, uh, just use?

Sheryl:

And the other thing that's.

Sheryl:

Comes to mind is how

Sheryl:

is dust different

Sheryl:

from all the other AI

Elle:

Mm-hmm.

Sheryl:

Enterprise

Sheryl:

search agent products?

Sheryl:

Uh, for example, like Glean.

Sheryl:

so getting a better

Sheryl:

understanding on their primary

Sheryl:

buyer persona will help inform

Sheryl:

the messaging on the homepage.

Elle:

Right.

Elle:

Yeah.

Elle:

So this sounds

Elle:

like a really great

Elle:

segmentation opportunity.

Elle:

And then from there.

Elle:

They could hone in on

Elle:

particular pain points

Elle:

they're trying to solve for

Elle:

their priority target market.

Elle:

They could understand how

Elle:

they're trying to solve

Elle:

those pains and how that's

Elle:

different from all those other

Elle:

AI powered agents like lean.

Elle:

I could totally see that

Elle:

being a good next step.

Elle:

okay, cool.

Elle:

So lastly, if you were the

Elle:

PMM here, what would you do

Elle:

to take it to the next level?

Elle:

Like do you have any

Elle:

super creative ideas for

Elle:

our friends over at Dust?

Sheryl:

just brainstorming

Sheryl:

out loud here, maybe some

Sheryl:

sort of creative campaign

Sheryl:

that will target a few

Sheryl:

key business functions.

Sheryl:

To start,

Sheryl:

I'm

Elle:

Ooh.

Sheryl:

Marketing,

Sheryl:

uh, engineering.

Sheryl:

And based on the performance

Sheryl:

of that campaign, the team

Sheryl:

will be able to get a clear.

Sheryl:

understanding of which

Sheryl:

functions has that most pain

Sheryl:

and ROI balance, uh, for a

Sheryl:

tool like this and be able

Sheryl:

to start there as an entry

Sheryl:

into the organization and

Sheryl:

build out like a repeatable

Sheryl:

go-to-market motion.

Sheryl:

I.

Elle:

Yes.

Elle:

Okay.

Elle:

I love that.

Elle:

It's like a BM style,

Elle:

land, and expand

Elle:

kind of opportunity.

Elle:

that could be a really

Elle:

strategic way to

Elle:

partner with sales too.

Elle:

you know, I might also

Elle:

suggest as part of the

Elle:

segmentation exercise, doing

Elle:

that like ideal customer

Elle:

profile exercise too.

Elle:

So when they create that

Elle:

ideal customer profile

Elle:

they wanna target, they

Elle:

can establish super strong

Elle:

personas across the buy team.

Elle:

And I think that could

Elle:

really, pair nicely with your.

Elle:

sort of land and expand,

Elle:

sort of, I'm putting

Elle:

words in your mouth now.

Sheryl:

No, that's exactly it.

Elle:

very cool.

Elle:

Solid messaging critique.

Elle:

Sheryl, also, I now want

Elle:

to use their tool because

Elle:

it's just looks really cool.

Elle:

Shout out to Apple as always.

Elle:

Yeah, the goat and

Elle:

marketing and messaging

Elle:

and then of course to the.

Elle:

Yeah, of course.

Elle:

To the dust pmms out there.

Elle:

You've got some fans.

Elle:

Great job with the messaging.

Elle:

Uh, okay, Sheryl, before

Elle:

we go, I just wanna have

Elle:

a gratitude moment and say

Elle:

thank you so much for your

Elle:

willingness to share your

Elle:

knowledge and expertise

Elle:

with the product marketing

Elle:

community today and me.

Elle:

How lucky am I that I just

Elle:

got like a mini coaching

Elle:

session on shaping the

Elle:

product roadmap, so cool.

Sheryl:

No.

Sheryl:

Uh, thank you so

Sheryl:

much for having me.

Sheryl:

Um, it.

Sheryl:

Been really fun to be able to

Sheryl:

come on and, and share, uh,

Sheryl:

some of the projects we've

Sheryl:

been working on at Confluent.

Sheryl:

But one thing that

Sheryl:

I don't know if you

Sheryl:

still remember, but.

Sheryl:

At the beginning you

Sheryl:

were mentioning how I

Sheryl:

didn't have like, uh, a

Sheryl:

traditional background

Elle:

Right,

Sheryl:

marketing,

Elle:

right.

Sheryl:

Were one of

Sheryl:

the first pmms that I

Sheryl:

reached out to at Twilio

Elle:

I remember,

Sheryl:

to make that switch.

Sheryl:

And you to kind of.

Sheryl:

Take me under your

Sheryl:

weighing and give me

Sheryl:

little assignments, and you

Sheryl:

really taught me kind of

Sheryl:

the importance of having

Sheryl:

customer proof points to

Sheryl:

strengthen your messaging.

Elle:

oh, thanks for that.

Elle:

Shout out.

Sheryl:

yeah, you honestly

Sheryl:

have shaped, uh, my

Sheryl:

career as PMM as well.

Elle:

Aw, I'm so

Elle:

touched to hear that.

Elle:

yeah, whenever I get a chance

Elle:

to meet amazing pmms like

Elle:

yourself, I do get curious.

Elle:

I'm like, how did they

Elle:

get to be so amazing?

Elle:

not trying to toot

Elle:

my own horn, but I,

Elle:

I got to help this one.

Sheryl:

A hundred percent.

Sheryl:

And I think it would be

Sheryl:

really cool if we did

Sheryl:

a podcast episode that

Sheryl:

switches, the interviewer

Sheryl:

and the interviewee, and you

Sheryl:

could be the guest to your

Elle:

Oh, so fun.

Sheryl:

Your expertise in this

Elle:

Oh, that's so

Elle:

sweet and so fun.

Elle:

Yeah, I should definitely

Elle:

consider that sometime.

Elle:

any other shout outs to

Elle:

pmms who have shaped how you

Elle:

got to where you are today?

Sheryl:

Yeah.

Sheryl:

definitely.

Sheryl:

So the first one

Sheryl:

is Nick Bryan.

Sheryl:

He was my manager for

Sheryl:

many years Confluence,

Sheryl:

and honestly, he's taught

Sheryl:

me everything I know.

Sheryl:

And, he is a great product

Sheryl:

marketer, perfect blend of

Sheryl:

creativity and messaging,

Sheryl:

technical, aptitude and

Sheryl:

also analytical powerhouse.

Sheryl:

And, under his leadership,

Sheryl:

I was able to grow a lot.

Sheryl:

And now that I have my own

Sheryl:

team, I still hear his voice

Sheryl:

in my head about how to

Sheryl:

get crisp, clear messaging.

Sheryl:

Um, so he's been.

Sheryl:

A huge influence

Sheryl:

to my PMM career.

Sheryl:

another colleague,

Sheryl:

uh, Greg Murphy.

Sheryl:

Uh, we did, a launch together,

Sheryl:

and that was my first,

Sheryl:

official launch as a PMM.

Sheryl:

And, he just has such a

Sheryl:

high bar for excellence.

Sheryl:

He, and it's just so

Sheryl:

great at communicating

Sheryl:

through written words.

Sheryl:

And so he always strived

Sheryl:

me to, be better,

Elle:

Yeah.

Sheryl:

then get better again.

Elle:

I love those PMM

Elle:

friends who help us really

Elle:

understand like, this is

Elle:

what excellence look like.

Elle:

And honestly, that is why

Elle:

I wanted to create this

Elle:

podcast and why I thought of

Elle:

you to be such a great guest

Elle:

for the show because you

Elle:

strive for that excellence

Elle:

and obviously have had

Elle:

such great mentorship.

Elle:

So.

Elle:

Those mentors are such,

Elle:

they're the secret sauce to

Elle:

how we get to where we are.

Elle:

And, now you're gonna

Elle:

be able to shape that

Elle:

for our PMM community.

Elle:

So thank you so much.

Elle:

And for people who are

Elle:

listening and thinking,

Elle:

I need to have more

Elle:

Sheryl in my life, like,

Elle:

how can they find you

Sheryl:

Uh, I think

Sheryl:

on LinkedIn is

Sheryl:

probably the best bet.

Sheryl:

Yeah, I would love

Elle:

great.

Sheryl:

Connect and,

Sheryl:

and share ideas.

Elle:

I love it.

Elle:

Thank you so much, Sheryl,

Elle:

and thank you to our

Elle:

listeners for coming on this

Elle:

adventure with us today.

Elle:

I hope this episode leaves you

Elle:

with inspiration in taking the

Elle:

next step in your own journey.