1 00:00:00,540 --> 00:00:01,020 Hi there. 2 00:00:01,080 --> 00:00:04,860 This is gift biz unwrapped episode 119. 3 00:00:05,180 --> 00:00:09,320 Your weakest link to your computer and to getting a virus 4 00:00:09,500 --> 00:00:10,310 is yourself. 5 00:00:10,370 --> 00:00:11,870 Hi, this is John Lee, 6 00:00:11,870 --> 00:00:14,030 Dumas of entrepreneur on fire, 7 00:00:14,030 --> 00:00:16,580 and you're listening to gift to biz unwrapped, 8 00:00:16,580 --> 00:00:20,900 and now it's time to light it. 9 00:00:20,900 --> 00:00:22,610 Welcome to gift bears, 10 00:00:22,760 --> 00:00:26,630 unwrapped your source for industry specific insights and advice to develop 11 00:00:26,630 --> 00:00:27,470 and grow your business. 12 00:00:27,860 --> 00:00:29,480 And now here's your host, 13 00:00:29,510 --> 00:00:30,860 Sue Mona height. 14 00:00:31,520 --> 00:00:31,970 Hi there. 15 00:00:32,000 --> 00:00:35,540 It's Sue and welcome to the gift of biz unwrapped podcast. 16 00:00:35,930 --> 00:00:38,930 Whether you own a brick and mortar shop sell online or 17 00:00:38,930 --> 00:00:40,340 are just getting started, 18 00:00:40,550 --> 00:00:44,240 you'll discover new insight to gain traction and to grow your 19 00:00:44,240 --> 00:00:47,810 business. And today I have the pleasure of introducing you to 20 00:00:47,810 --> 00:00:50,810 Goran denote the founder of safe Haven. 21 00:00:50,900 --> 00:00:54,980 It Gordon has been dealing with computers since he was 16. 22 00:00:55,640 --> 00:00:58,760 Back then he was building his own computers and helping friends 23 00:00:58,790 --> 00:00:59,630 fix theirs. 24 00:01:00,050 --> 00:01:02,570 He went on to work in corporate it departments, 25 00:01:02,840 --> 00:01:05,030 and he saw that something was really lacking. 26 00:01:05,510 --> 00:01:09,740 There was an absence of quality it providers who truly understood 27 00:01:09,740 --> 00:01:11,960 the needs of the small business owner. 28 00:01:12,350 --> 00:01:16,370 So he started safe Haven it where today he helps the 29 00:01:16,370 --> 00:01:20,960 small business owner with remote management and monitoring consulting services. 30 00:01:21,020 --> 00:01:21,920 And installation. 31 00:01:22,460 --> 00:01:25,670 Goran says his goal is to become the trusted advisor to 32 00:01:25,670 --> 00:01:29,270 as many small business owners as he possibly can. 33 00:01:29,660 --> 00:01:30,200 And boy, 34 00:01:30,230 --> 00:01:33,500 do we all need his advice and help Goren thank you 35 00:01:33,500 --> 00:01:35,150 so much for joining me on the show. 36 00:01:35,600 --> 00:01:36,320 Pleasure to be here. 37 00:01:36,320 --> 00:01:40,310 So I like to start off because we're all creators here 38 00:01:40,310 --> 00:01:44,450 by having you jump into what probably isn't normally your area, 39 00:01:44,450 --> 00:01:46,070 the whole creative zone. 40 00:01:47,300 --> 00:01:51,470 And I'm going to have you describe what your motivational candle 41 00:01:51,470 --> 00:01:52,100 would look like. 42 00:01:52,100 --> 00:01:54,710 So if there was a color that just resonates with you 43 00:01:54,890 --> 00:01:58,970 and a sane or a quote that really describes you or 44 00:01:58,970 --> 00:02:02,060 describes how you feel about your approach to business in life, 45 00:02:02,360 --> 00:02:04,670 what would your candle color be and what would be your 46 00:02:04,670 --> 00:02:05,690 quote? Well, 47 00:02:05,690 --> 00:02:08,030 Sue, my candle color would be blue, 48 00:02:08,060 --> 00:02:11,120 kind of like the sky and tranquility that I bring to 49 00:02:11,270 --> 00:02:13,040 it. Small business owners, 50 00:02:13,070 --> 00:02:16,580 panic, whenever they see any type of errors or if their 51 00:02:16,580 --> 00:02:17,630 computer's not working. 52 00:02:17,630 --> 00:02:20,270 And I bring a sense of tranquility when I go in 53 00:02:20,270 --> 00:02:24,860 and I'm competent and able to resolve their issue and truly 54 00:02:24,890 --> 00:02:28,970 make them feel safe and bring peace to their business and 55 00:02:29,120 --> 00:02:31,160 understand that they're panicking. 56 00:02:31,160 --> 00:02:33,680 But I come in with kind of like a utopia, 57 00:02:33,680 --> 00:02:34,370 like don't worry, 58 00:02:34,370 --> 00:02:35,840 everything will be okay. 59 00:02:35,870 --> 00:02:39,620 And my motivational saying that I've always gone through life is 60 00:02:39,630 --> 00:02:42,590 reach for the stars and grab the moon reach for as 61 00:02:42,590 --> 00:02:45,920 high as you can to achieve the best and most success 62 00:02:45,920 --> 00:02:47,750 and reaching for the highest point. 63 00:02:47,990 --> 00:02:49,490 You might not achieve the highest, 64 00:02:49,490 --> 00:02:51,320 but you will get far in life, 65 00:02:51,860 --> 00:02:53,840 Right? You might as well reach as high as you can, 66 00:02:53,840 --> 00:02:55,100 because if you go lower, 67 00:02:55,310 --> 00:02:56,120 why do that? 68 00:02:56,540 --> 00:02:57,710 Why would you limit yourself? 69 00:02:57,950 --> 00:02:59,800 Exactly. We'll biz listeners. 70 00:02:59,830 --> 00:03:03,280 I have to tell you that Goran is my trusted advisor 71 00:03:03,280 --> 00:03:04,180 for computers. 72 00:03:04,210 --> 00:03:07,540 And when he just said blue and the tranquility and all 73 00:03:07,540 --> 00:03:08,020 of that, 74 00:03:08,140 --> 00:03:09,850 he is able to do that. 75 00:03:09,910 --> 00:03:12,970 I have called you in times of panic Corrine, 76 00:03:12,970 --> 00:03:15,160 and you have been there and I'm sure a lot of 77 00:03:15,160 --> 00:03:17,860 our listeners have experienced the same thing about, 78 00:03:17,890 --> 00:03:18,310 Oh my gosh, 79 00:03:18,340 --> 00:03:19,420 what do I do now? 80 00:03:19,420 --> 00:03:20,860 And you totally freak out. 81 00:03:20,890 --> 00:03:22,000 Right? Exactly. 82 00:03:22,390 --> 00:03:24,790 Cause our dependence on it now is, 83 00:03:24,850 --> 00:03:25,360 you know, 84 00:03:25,390 --> 00:03:26,890 everything in our businesses, 85 00:03:26,890 --> 00:03:27,940 whether we like it or not, 86 00:03:28,030 --> 00:03:28,960 it's the way of the world. 87 00:03:29,880 --> 00:03:32,400 And if small businesses aren't using it, 88 00:03:32,430 --> 00:03:35,940 their competitors will eat them up because there's other companies that 89 00:03:36,000 --> 00:03:37,080 know how to use it. 90 00:03:37,080 --> 00:03:39,780 And that's why I come in as a small business trusted 91 00:03:39,780 --> 00:03:43,260 advisor and help them grow their business by implementing the right 92 00:03:43,260 --> 00:03:44,760 technology. And when I say right, 93 00:03:44,760 --> 00:03:47,880 I'm not here to sell you the most expensive technology, 94 00:03:47,880 --> 00:03:50,460 I'm here to listen to your needs and to ensure that 95 00:03:50,460 --> 00:03:53,040 the technology that I recommend will help your business. 96 00:03:53,700 --> 00:03:54,180 Got it. 97 00:03:54,300 --> 00:03:55,230 The right technology. 98 00:03:55,260 --> 00:03:56,370 Perfect. Okay. 99 00:03:56,400 --> 00:03:58,890 So just a grounding us a little bit. 100 00:03:58,950 --> 00:04:02,310 What got you interested in computers way back when you were 101 00:04:02,310 --> 00:04:03,690 16? Well, 102 00:04:03,690 --> 00:04:06,030 I've always been a kid that takes stuff apart. 103 00:04:06,090 --> 00:04:07,050 When I was younger, 104 00:04:07,050 --> 00:04:09,600 I took apart my Commodore 64. 105 00:04:09,690 --> 00:04:11,790 I used to take telephones apart. 106 00:04:12,100 --> 00:04:13,680 I was always in electronics, 107 00:04:13,710 --> 00:04:15,330 Keke at 16, 108 00:04:15,330 --> 00:04:16,890 when I got my first computer, 109 00:04:16,920 --> 00:04:21,480 I started getting in and doing the whole internet prodigy AOL, 110 00:04:21,480 --> 00:04:23,670 and just got me more and more interested. 111 00:04:23,790 --> 00:04:26,190 And then I started taking computers apart, 112 00:04:26,190 --> 00:04:28,200 putting them back together from there on, 113 00:04:28,200 --> 00:04:31,290 I just moved up in rank and started my career. 114 00:04:31,560 --> 00:04:31,860 You know, 115 00:04:31,860 --> 00:04:35,940 it's so interesting because it continues to reinforce that there are 116 00:04:35,940 --> 00:04:39,150 things that we all innately are attracted to. 117 00:04:39,180 --> 00:04:39,390 You know, 118 00:04:39,390 --> 00:04:41,550 you taking things apart and putting things together. 119 00:04:41,700 --> 00:04:43,410 It's the same type of thing with the audience. 120 00:04:43,410 --> 00:04:45,030 We always talk because people will say, 121 00:04:45,030 --> 00:04:45,390 well, you know, 122 00:04:45,390 --> 00:04:46,980 I don't know I'm working a nine to five, 123 00:04:46,980 --> 00:04:48,420 but I want to do my own thing. 124 00:04:48,630 --> 00:04:50,520 And one of the things we always talk about is like, 125 00:04:50,520 --> 00:04:53,610 well, what gave you joy way back when you were younger? 126 00:04:53,760 --> 00:04:55,560 So what is that inside you? 127 00:04:55,560 --> 00:04:56,520 That is a passion. 128 00:04:56,640 --> 00:04:58,290 And how can you apply that to your business? 129 00:04:58,290 --> 00:05:00,390 And that's what you're doing now with your business. 130 00:05:00,630 --> 00:05:01,890 Exactly. And you know, 131 00:05:01,920 --> 00:05:05,520 I always enjoyed helping people and being there to calm people 132 00:05:05,520 --> 00:05:07,230 down when their computers aren't working, 133 00:05:07,230 --> 00:05:08,070 because when computers, 134 00:05:08,070 --> 00:05:11,130 aren't working small business owners and general public, 135 00:05:11,160 --> 00:05:13,740 they freak out because the unknown scares people. 136 00:05:13,740 --> 00:05:15,060 And when I walk in and I say, 137 00:05:15,070 --> 00:05:15,540 don't worry, 138 00:05:15,570 --> 00:05:16,740 we'll get it up and running. 139 00:05:16,800 --> 00:05:19,380 They kind of get back and start breathing again. 140 00:05:20,130 --> 00:05:20,790 Is that right? 141 00:05:21,300 --> 00:05:22,560 No question about that. 142 00:05:22,770 --> 00:05:23,010 All right. 143 00:05:23,010 --> 00:05:25,320 Well, we are going to talk about what you do when 144 00:05:25,320 --> 00:05:25,950 that happens, 145 00:05:25,950 --> 00:05:31,410 but first let's approach any of our listeners here who are 146 00:05:31,410 --> 00:05:32,640 just setting up an office. 147 00:05:32,640 --> 00:05:34,980 They're just starting to think about having a business. 148 00:05:35,190 --> 00:05:39,330 What equipment do you think from your professional perspective? 149 00:05:39,330 --> 00:05:40,770 Should they be looking at, 150 00:05:40,800 --> 00:05:42,960 to set up a starter office? 151 00:05:42,960 --> 00:05:44,160 If you will Start, 152 00:05:44,160 --> 00:05:47,040 her office usually falls four to five pieces of equipment. 153 00:05:47,040 --> 00:05:48,780 You have your desktop computer, 154 00:05:48,780 --> 00:05:50,880 whether it be laptop or desktop, 155 00:05:51,000 --> 00:05:52,260 they're generalizing now, 156 00:05:52,290 --> 00:05:53,910 computers, laptops, 157 00:05:53,910 --> 00:05:56,220 and no longer considered a laptops because some of them are 158 00:05:56,220 --> 00:05:58,370 bigger and you can't put them on your lap anymore. 159 00:05:58,460 --> 00:06:01,850 You have a printer and then you have internet connection. 160 00:06:01,880 --> 00:06:03,230 Whether it's Comcast, 161 00:06:03,230 --> 00:06:06,740 whether it's the cable or DSL or any other type of 162 00:06:06,740 --> 00:06:09,170 service, you need to have that in order to be out 163 00:06:09,170 --> 00:06:09,860 on the internet. 164 00:06:09,980 --> 00:06:11,360 Once you have that equipment, 165 00:06:11,360 --> 00:06:14,840 usually Comcast will provide you a firewall or in a wireless 166 00:06:14,840 --> 00:06:17,930 device. So this way you can take your laptop and go 167 00:06:17,930 --> 00:06:21,020 into another room and to surf the internet there, 168 00:06:21,200 --> 00:06:23,690 those are usually at four or five pieces of equipment that 169 00:06:23,690 --> 00:06:24,200 you need. 170 00:06:24,200 --> 00:06:24,440 You know, 171 00:06:24,440 --> 00:06:25,130 the computer, 172 00:06:25,190 --> 00:06:26,750 the internet connection, 173 00:06:27,110 --> 00:06:27,860 cable, modem, 174 00:06:27,860 --> 00:06:28,430 and router, 175 00:06:28,490 --> 00:06:29,690 and usually a printer. 176 00:06:30,250 --> 00:06:33,250 Okay. So let's go through these a little bit. 177 00:06:33,310 --> 00:06:36,970 Obviously we all understand the use and purpose behind the computer 178 00:06:37,150 --> 00:06:38,290 and the printer. 179 00:06:38,680 --> 00:06:42,340 And I think we all also understand an internet connection because 180 00:06:42,340 --> 00:06:44,890 that's how you are able to connect with the world. 181 00:06:45,790 --> 00:06:46,960 And you know, 182 00:06:46,960 --> 00:06:47,980 if you're just starting out, 183 00:06:47,980 --> 00:06:49,540 maybe you don't need the internet connection. 184 00:06:49,540 --> 00:06:50,560 If you're just doing, 185 00:06:50,640 --> 00:06:53,470 you're building your business plan online or something like that. 186 00:06:53,470 --> 00:06:55,870 But in terms of being able to communicate with anybody, 187 00:06:55,990 --> 00:06:56,770 even email, 188 00:06:56,770 --> 00:06:58,630 you obviously need the internet connection. 189 00:06:58,960 --> 00:07:03,760 Tell us a little bit more about in really simplistic terms, 190 00:07:03,790 --> 00:07:04,960 the firewall, 191 00:07:04,960 --> 00:07:07,060 that's something that's online, 192 00:07:07,180 --> 00:07:08,380 right? No, 193 00:07:08,380 --> 00:07:09,970 that's a physical hardware device. 194 00:07:09,970 --> 00:07:13,930 And what that does is protects you from the hackers and 195 00:07:13,960 --> 00:07:15,580 people that want to cause trouble. 196 00:07:15,580 --> 00:07:19,810 And that doesn't allow people from the outside to connect inside 197 00:07:19,810 --> 00:07:20,500 to your computer. 198 00:07:20,770 --> 00:07:23,890 It protects you from going out in the world and having 199 00:07:23,920 --> 00:07:26,320 people try to hack into your computer. 200 00:07:26,440 --> 00:07:31,690 The firewall is basically the fence mechanism that separates you from 201 00:07:31,690 --> 00:07:32,650 the bad guys. 202 00:07:33,100 --> 00:07:35,140 Okay. And is that part of the modem, 203 00:07:35,350 --> 00:07:37,510 depending Upon the service that you have, 204 00:07:37,600 --> 00:07:40,780 Comcast does provide you a all in one device, 205 00:07:40,780 --> 00:07:43,120 which is a modem and a firewall. 206 00:07:43,330 --> 00:07:45,430 If you have only a cable modem, 207 00:07:45,460 --> 00:07:47,320 you will have to have a firewall. 208 00:07:47,320 --> 00:07:50,200 So that all depends upon the service that you get with 209 00:07:50,260 --> 00:07:51,640 your internet providers. 210 00:07:51,910 --> 00:07:55,810 Smaller businesses would usually use a cable or DSL system that 211 00:07:55,810 --> 00:07:57,760 has all in one package, 212 00:07:58,030 --> 00:08:01,450 little bigger businesses might have just a cable modem and use 213 00:08:01,450 --> 00:08:02,530 their own router. 214 00:08:02,590 --> 00:08:05,260 If they're using any type of special features, 215 00:08:05,320 --> 00:08:06,280 static IPS, 216 00:08:06,340 --> 00:08:08,980 or if they have a computer doing some sort of a 217 00:08:09,010 --> 00:08:10,300 hosting to the public. 218 00:08:10,300 --> 00:08:12,100 So it all depends upon a service. 219 00:08:12,640 --> 00:08:15,160 Okay. So then what is the difference between a modem and 220 00:08:15,160 --> 00:08:15,790 a router? 221 00:08:15,970 --> 00:08:19,960 A modem basically connects you to the service provider to router 222 00:08:20,020 --> 00:08:24,220 will be able to actually take your computers and network them 223 00:08:24,280 --> 00:08:26,890 and have all of us be able to communicate with the 224 00:08:26,890 --> 00:08:27,610 outside world. 225 00:08:27,790 --> 00:08:30,430 The cable modem is not able to do that. 226 00:08:30,640 --> 00:08:32,560 If you have more than one computer, 227 00:08:32,590 --> 00:08:33,850 a router is needed. 228 00:08:34,420 --> 00:08:36,370 Okay. So if you only have one computer, 229 00:08:36,370 --> 00:08:37,540 you don't need a router, 230 00:08:37,690 --> 00:08:39,850 correct? If you have more than one computer, 231 00:08:39,850 --> 00:08:41,200 you do need a router, 232 00:08:41,380 --> 00:08:44,620 correct? You do need a modem, 233 00:08:45,010 --> 00:08:48,640 which usually whoever your internet provider is, 234 00:08:48,670 --> 00:08:50,470 would provide that piece of equipment. 235 00:08:50,500 --> 00:08:52,690 And the question there will be, 236 00:08:52,930 --> 00:08:55,000 is there a firewall on the modem? 237 00:08:55,200 --> 00:08:58,410 Correct? That's The usual question that most people come to us 238 00:08:58,410 --> 00:08:59,670 like, do I need a firewall? 239 00:08:59,700 --> 00:09:01,740 And it all depends upon your service. 240 00:09:02,420 --> 00:09:05,030 Okay. So at the time that you are establishing service, 241 00:09:05,030 --> 00:09:09,110 that question should be asked if there is not. 242 00:09:09,350 --> 00:09:11,540 Then where do you get a firewall? 243 00:09:11,720 --> 00:09:16,520 We sell partners with Sonic wall and WatchGuard and Cisco. 244 00:09:16,520 --> 00:09:20,000 So we're able to provide you the firewall and the right 245 00:09:20,000 --> 00:09:22,100 equipment for your business needs. 246 00:09:22,400 --> 00:09:25,100 Okay? So we have people listening to this show. 247 00:09:25,220 --> 00:09:27,560 Last count was 69 countries. 248 00:09:27,590 --> 00:09:29,060 So not everyone here. 249 00:09:29,060 --> 00:09:29,420 In fact, 250 00:09:29,420 --> 00:09:32,720 a majority of our listeners are not necessarily local. 251 00:09:32,720 --> 00:09:36,620 So you would want to find someone if someone like Gorn 252 00:09:36,650 --> 00:09:38,990 even exists in your area, 253 00:09:39,020 --> 00:09:41,120 who could help you access that, 254 00:09:41,120 --> 00:09:41,720 et cetera. 255 00:09:41,840 --> 00:09:45,200 And Gordon has already talked about certain manufacturers that you could 256 00:09:45,200 --> 00:09:46,850 be looking at for a firewall. 257 00:09:47,150 --> 00:09:49,880 So what is the specialty that you ask for? 258 00:09:49,880 --> 00:09:53,720 Let's say someone is already lost because I certainly would want 259 00:09:53,720 --> 00:09:55,640 not want to be setting all this up myself. 260 00:09:55,820 --> 00:09:58,490 Right? Who do you go to get help from? 261 00:09:58,550 --> 00:09:59,300 If you're like, 262 00:09:59,330 --> 00:10:01,250 okay, I'm not doing this myself. 263 00:10:01,400 --> 00:10:01,880 I need someone. 264 00:10:02,360 --> 00:10:05,060 Oh, the manufacturers are pretty good with their tech support. 265 00:10:05,090 --> 00:10:05,420 You know, 266 00:10:05,420 --> 00:10:11,240 if you buy from a reputable manufacturers like Cisco or SonicWall 267 00:10:11,250 --> 00:10:12,230 or WatchGuard, 268 00:10:12,230 --> 00:10:12,980 if you call them, 269 00:10:13,250 --> 00:10:17,540 they're usually pretty good in helping you establish the basis of 270 00:10:17,540 --> 00:10:20,240 the, get you on the internet and make sure that you're 271 00:10:20,240 --> 00:10:21,320 protected, of course, 272 00:10:21,320 --> 00:10:24,860 any special or any type of advanced features, 273 00:10:24,890 --> 00:10:27,710 they may charge if it requires special configuration, 274 00:10:27,710 --> 00:10:28,880 but basic configuration, 275 00:10:28,910 --> 00:10:30,890 all manufacturers will get you online. 276 00:10:31,190 --> 00:10:32,390 Okay. Perfect. 277 00:10:32,540 --> 00:10:34,580 Or you could ask your kids to help you and pay 278 00:10:34,580 --> 00:10:35,600 you a little bit. 279 00:10:35,600 --> 00:10:37,490 Maybe That's right. 280 00:10:37,490 --> 00:10:40,640 Today's children are all born with a tech spoon in their 281 00:10:40,640 --> 00:10:41,540 mouth. Exactly. 282 00:10:41,540 --> 00:10:42,680 But I think the point is, 283 00:10:42,680 --> 00:10:42,950 you know, 284 00:10:42,950 --> 00:10:44,900 no need to pull your hair out. 285 00:10:44,930 --> 00:10:46,820 There are people that can help you and get you set 286 00:10:46,820 --> 00:10:47,720 up properly. 287 00:10:48,020 --> 00:10:50,420 Absolutely. You don't have to do it yourself. 288 00:10:50,660 --> 00:10:51,350 Correct. Okay. 289 00:10:51,350 --> 00:10:53,210 So we're at the point now where we're all set up. 290 00:10:53,510 --> 00:10:56,360 Okay. Everything's working connected to the internet and all of that, 291 00:10:56,630 --> 00:10:59,030 we hear all the time in the news. 292 00:10:59,030 --> 00:11:04,070 Now that Gmail gets hacked and banks are getting hacked and 293 00:11:04,070 --> 00:11:06,260 records are being exposed to the public, 294 00:11:06,260 --> 00:11:06,890 all of that. 295 00:11:07,190 --> 00:11:10,100 What types of things can we do to protect ourselves? 296 00:11:10,550 --> 00:11:11,060 Okay, well, 297 00:11:11,060 --> 00:11:13,190 I'm going to go with the basics for right now. 298 00:11:13,220 --> 00:11:13,970 And then I'll go, 299 00:11:13,970 --> 00:11:15,890 Marvin, first and foremost, 300 00:11:15,890 --> 00:11:19,910 your weakest link to your computer and to getting a virus 301 00:11:19,970 --> 00:11:24,350 is yourself or your employees clicking and not understanding that they 302 00:11:24,350 --> 00:11:25,550 read the email and they think, 303 00:11:25,580 --> 00:11:27,830 Oh, Johnny wants me to share this. 304 00:11:27,830 --> 00:11:29,030 Or Johnny wants me to open it. 305 00:11:29,210 --> 00:11:32,750 You need to read the email and ensure that Johnny actually 306 00:11:32,750 --> 00:11:33,810 sent that email. 307 00:11:34,010 --> 00:11:36,440 It's happened way too many times where I go into a 308 00:11:36,440 --> 00:11:37,070 business say, 309 00:11:37,070 --> 00:11:39,770 well, John sent me the email and then John goes, 310 00:11:39,770 --> 00:11:40,820 no, it wasn't me. 311 00:11:40,820 --> 00:11:43,790 My Gmail was hacked and you just clicked and you got 312 00:11:43,790 --> 00:11:44,360 a virus. 313 00:11:44,360 --> 00:11:47,600 So that's the most important thing that I teach small business 314 00:11:47,600 --> 00:11:51,500 owners with whether one employee or 50 employees is that teach 315 00:11:51,500 --> 00:11:54,370 your employees not to be click happy. 316 00:11:54,580 --> 00:11:57,460 They see an email that's atrocious with grammar, 317 00:11:57,460 --> 00:12:01,240 and they're telling them to click this or they just $1 318 00:12:01,540 --> 00:12:04,360 million have them first read the email and I'd say, 319 00:12:04,420 --> 00:12:07,300 Hmm, is John usually send me these types of emails while, 320 00:12:07,300 --> 00:12:10,150 let me verify with John it's happened so many times, 321 00:12:10,150 --> 00:12:11,050 even to myself, 322 00:12:11,050 --> 00:12:13,630 that I get an email from a client when Gmail was 323 00:12:13,630 --> 00:12:15,220 hacked with shared folders, 324 00:12:15,220 --> 00:12:16,870 I get an email from a client. 325 00:12:16,900 --> 00:12:17,350 And I said, 326 00:12:17,380 --> 00:12:19,780 this email is not a typical email. 327 00:12:19,780 --> 00:12:22,600 I get from a client asking to share their folders with 328 00:12:22,600 --> 00:12:24,880 me. So I replied back to the client and I say, 329 00:12:24,940 --> 00:12:26,740 what is it that you're sharing with me? 330 00:12:26,740 --> 00:12:28,240 And he replies back saying, 331 00:12:28,300 --> 00:12:29,500 I did not send this. 332 00:12:29,500 --> 00:12:30,670 This was sent by, 333 00:12:30,700 --> 00:12:31,000 you know, 334 00:12:31,030 --> 00:12:32,410 a hack in my account. 335 00:12:32,620 --> 00:12:34,360 So always verify, 336 00:12:34,450 --> 00:12:35,860 who's sending you the email. 337 00:12:35,950 --> 00:12:38,320 That's your first line of defense is you now, 338 00:12:38,330 --> 00:12:40,240 as far as your computer and hackers, 339 00:12:40,240 --> 00:12:42,130 do you know you have your antivirus. 340 00:12:42,160 --> 00:12:46,030 There is a bigger necessity of antivirus nowadays than there has 341 00:12:46,030 --> 00:12:46,750 been in the past. 342 00:12:46,750 --> 00:12:50,590 There's always people trying to sneak an email that you click. 343 00:12:50,620 --> 00:12:51,730 And if sometimes, 344 00:12:51,730 --> 00:12:52,960 if you click on the email, 345 00:12:53,050 --> 00:12:54,880 if you don't have an antivirus, 346 00:12:54,910 --> 00:12:55,660 it'll let it through. 347 00:12:55,660 --> 00:12:57,940 But today's antiviruses are very intelligent. 348 00:12:57,940 --> 00:13:00,790 That even if by chance you click something that you shouldn't 349 00:13:00,790 --> 00:13:03,400 have to antivirus will trigger and say, 350 00:13:03,400 --> 00:13:03,940 no, no, 351 00:13:03,940 --> 00:13:05,500 no, you can't do this. 352 00:13:05,560 --> 00:13:07,810 And so having an antivirus, 353 00:13:07,810 --> 00:13:10,360 that's up to date and current subscription, 354 00:13:10,420 --> 00:13:13,630 I've walked into so many different situations where I ask a 355 00:13:13,630 --> 00:13:16,570 client, do you have a antivirus installed? 356 00:13:16,600 --> 00:13:16,900 They're like, 357 00:13:16,900 --> 00:13:19,570 yes. And then I take a look at their software. 358 00:13:19,600 --> 00:13:25,240 It's, hasn't been upgraded 2014 antiviruses your subscription models because there's 359 00:13:25,240 --> 00:13:28,930 so many new viruses coming out every day and they update 360 00:13:28,930 --> 00:13:29,740 their software. 361 00:13:29,740 --> 00:13:32,200 Constantly think of it like a database. 362 00:13:32,470 --> 00:13:36,850 If you don't have the latest antivirus on your database in 363 00:13:37,030 --> 00:13:38,770 loaded into that software, 364 00:13:38,830 --> 00:13:40,660 you're only as good as the last time. 365 00:13:40,660 --> 00:13:43,140 It updated Perfect information. 366 00:13:43,320 --> 00:13:44,130 And I think really, 367 00:13:44,130 --> 00:13:45,840 really important because you know, 368 00:13:45,840 --> 00:13:48,060 we look at it just easily with apps on our phone. 369 00:13:48,060 --> 00:13:52,830 They're updating those almost every day and apps aren't anywhere near 370 00:13:52,830 --> 00:13:54,720 as important to some of the stuff we have on our 371 00:13:54,720 --> 00:13:55,740 full computers. 372 00:13:55,770 --> 00:13:57,930 So keeping up to date for sure. 373 00:13:58,170 --> 00:14:02,400 Now I know that there are free antivirus softwares that you 374 00:14:02,400 --> 00:14:04,350 can get versus paid ones. 375 00:14:04,350 --> 00:14:07,200 Are there certain things we should be looking for in our 376 00:14:07,200 --> 00:14:11,430 antivirus? I truly don't believe in the free antiviruses. 377 00:14:11,430 --> 00:14:13,950 I go under the notion you get what you pay for 378 00:14:14,280 --> 00:14:17,430 and in today's antiviruses are not that expensive. 379 00:14:17,490 --> 00:14:18,660 Number one is Norton. 380 00:14:18,750 --> 00:14:20,160 I swear by it. 381 00:14:20,160 --> 00:14:23,460 I think it's the best antivirus around not to say that 382 00:14:23,460 --> 00:14:24,360 there isn't other ones. 383 00:14:24,360 --> 00:14:25,440 You have Kaspersky, 384 00:14:25,470 --> 00:14:26,700 you have McAfee, 385 00:14:26,730 --> 00:14:27,750 you have Panda. 386 00:14:27,870 --> 00:14:29,550 There's a whole bunch of other ones. 387 00:14:29,550 --> 00:14:31,050 So a few come to me and you say, 388 00:14:31,050 --> 00:14:31,380 you know, 389 00:14:31,410 --> 00:14:32,610 I hate McAfee. 390 00:14:32,700 --> 00:14:34,290 Great. We'll go with Symantec. 391 00:14:34,410 --> 00:14:35,670 If you've had bad experience, 392 00:14:35,670 --> 00:14:37,410 say I really hate Symantec. 393 00:14:37,440 --> 00:14:38,610 I like Kaspersky. 394 00:14:38,670 --> 00:14:39,300 That's fine. 395 00:14:39,330 --> 00:14:40,560 We'll go with Kaspersky. 396 00:14:40,770 --> 00:14:43,530 I'm open to every one of those antiviruses, 397 00:14:43,560 --> 00:14:44,730 but having a paid one, 398 00:14:44,760 --> 00:14:47,940 it gives you better peace of mind that you're being updated 399 00:14:48,030 --> 00:14:48,870 to the latest. 400 00:14:48,870 --> 00:14:50,730 And there's a company behind them. 401 00:14:50,790 --> 00:14:54,620 That's actually doing R and D looking at two new viruses 402 00:14:54,620 --> 00:14:57,800 and always making sure that their customers are protected. 403 00:14:58,240 --> 00:14:59,590 Perfect. Okay. 404 00:14:59,770 --> 00:15:03,550 So the two basic steps that you've talked about thus far 405 00:15:03,550 --> 00:15:06,460 are one being really careful about what I'm terming, 406 00:15:06,460 --> 00:15:07,600 careless clicks, 407 00:15:07,900 --> 00:15:08,830 right? Correct. 408 00:15:08,950 --> 00:15:11,080 And you know that while you were talking, 409 00:15:11,170 --> 00:15:12,700 I didn't want to jump in and interrupt you, 410 00:15:12,700 --> 00:15:15,250 but you know how you get a lot of companies who 411 00:15:15,250 --> 00:15:15,850 will say, 412 00:15:15,880 --> 00:15:19,570 we will never email you for your password or log in 413 00:15:19,570 --> 00:15:20,980 information. You're like, 414 00:15:20,980 --> 00:15:23,800 there'll be those little lines in some of their texts when 415 00:15:23,800 --> 00:15:25,000 you're just getting started. 416 00:15:25,120 --> 00:15:26,710 Correct. It's really important. 417 00:15:26,710 --> 00:15:26,950 I mean, 418 00:15:26,950 --> 00:15:28,960 they're doing that clearly just for this reason, 419 00:15:28,960 --> 00:15:30,790 but it's really important to remember that. 420 00:15:30,790 --> 00:15:31,420 And also, 421 00:15:31,420 --> 00:15:34,330 if anybody is asking you for any of that type of 422 00:15:34,330 --> 00:15:36,610 information, I always go back. 423 00:15:36,640 --> 00:15:37,780 I don't answer there, 424 00:15:37,780 --> 00:15:39,550 but I'll send another email and say, 425 00:15:39,550 --> 00:15:41,380 Hey, are you guys asking me for this? 426 00:15:42,160 --> 00:15:43,270 Sometimes it's like, 427 00:15:43,360 --> 00:15:44,350 right in front of your face, 428 00:15:44,350 --> 00:15:47,350 I get emails from certain banks and I don't even have 429 00:15:47,350 --> 00:15:48,310 an account in there. 430 00:15:48,370 --> 00:15:49,150 So, I mean, 431 00:15:49,210 --> 00:15:51,730 you just have to understand that if it's a legitimate company, 432 00:15:51,730 --> 00:15:53,980 no, one's going to ask you for credit card information. 433 00:15:54,040 --> 00:15:56,440 No, one's going to ask you for a username and password 434 00:15:56,500 --> 00:15:57,430 on an email. 435 00:15:57,430 --> 00:16:00,430 So if you ever get anything where someone's asking you for 436 00:16:00,430 --> 00:16:02,170 personal information to be emailed, 437 00:16:02,200 --> 00:16:05,650 that's the biggest red flag ever seat immediately deleted. 438 00:16:05,650 --> 00:16:07,660 If you want to call the company and say, 439 00:16:07,660 --> 00:16:09,520 Hey, there's a phishing email. 440 00:16:09,520 --> 00:16:10,360 I just got, 441 00:16:10,480 --> 00:16:11,650 are you guys aware of that? 442 00:16:11,650 --> 00:16:14,260 So this way they can notify their customers right away. 443 00:16:14,260 --> 00:16:15,760 Hey, don't click on this. 444 00:16:15,790 --> 00:16:17,140 This is not from us. 445 00:16:17,200 --> 00:16:18,280 Right. Perfect. 446 00:16:18,370 --> 00:16:22,390 Okay. So no careless clicks everybody and then make sure you 447 00:16:22,390 --> 00:16:26,140 have an antivirus installed and that it's up to date and 448 00:16:26,140 --> 00:16:30,430 you regularly update every time a new version comes out or 449 00:16:30,430 --> 00:16:31,990 an enhancement or something like that, 450 00:16:32,230 --> 00:16:33,880 is that all for the basic school? 451 00:16:34,300 --> 00:16:37,360 No, there's one more piece of technology I would implement this 452 00:16:37,630 --> 00:16:38,710 backup. Backup. 453 00:16:38,710 --> 00:16:42,250 Backup is very important to have a backup of your data 454 00:16:42,250 --> 00:16:45,280 because let's face it in today's technology world. 455 00:16:45,310 --> 00:16:49,210 That's the most important thing is QuickBooks files or your word 456 00:16:49,210 --> 00:16:51,490 documents or Excel spreadsheets. 457 00:16:51,520 --> 00:16:53,290 That's what needs to be protected. 458 00:16:53,470 --> 00:16:56,680 If your computer dies tomorrow and you have a proper backup, 459 00:16:56,680 --> 00:16:58,330 computers are very affordable. 460 00:16:58,330 --> 00:17:01,360 Nowadays, you can pick up a computer for five to $600. 461 00:17:01,480 --> 00:17:04,420 That's not the costly part as a small business. 462 00:17:04,450 --> 00:17:07,000 Your most valuable asset is the data, 463 00:17:07,000 --> 00:17:08,200 your accounts payable, 464 00:17:08,200 --> 00:17:09,370 your accounts receivable, 465 00:17:09,400 --> 00:17:12,370 knowing who owes you money and who you owe money to. 466 00:17:12,490 --> 00:17:16,360 So there's two avenues that there's one called the onsite backup, 467 00:17:16,360 --> 00:17:19,720 where you actually have the backup stored at your office for 468 00:17:19,750 --> 00:17:21,250 immediate recovery, 469 00:17:21,250 --> 00:17:21,700 where, you know, 470 00:17:21,730 --> 00:17:23,140 Oh, I deleted this buyer. 471 00:17:23,170 --> 00:17:26,320 I'm going to go get it from my a USB drive 472 00:17:26,350 --> 00:17:27,190 or whatever, 473 00:17:27,190 --> 00:17:28,840 to be able to get that file. 474 00:17:28,960 --> 00:17:31,540 But in today's ransomware written world, 475 00:17:31,600 --> 00:17:34,840 on-site backup is just not enough because if you have your 476 00:17:34,840 --> 00:17:35,830 onsite backup, 477 00:17:35,830 --> 00:17:36,340 plugged in, 478 00:17:36,340 --> 00:17:39,550 when you get hit by a ransomware that can also be 479 00:17:39,550 --> 00:17:42,970 affected. If you have what we call offsite backups, 480 00:17:43,060 --> 00:17:45,910 a piece of software that sends your data to a secure 481 00:17:45,910 --> 00:17:48,760 data, location and servers and all that, 482 00:17:48,760 --> 00:17:51,180 where not physically located in your office, 483 00:17:51,300 --> 00:17:52,560 you have a better chance. 484 00:17:52,560 --> 00:17:55,110 If you get hit with ransomware or a virus that you 485 00:17:55,110 --> 00:17:59,550 can recover quicker by getting the offsite data back onto your 486 00:17:59,550 --> 00:18:03,600 computer and having all your data recovered within maybe a day, 487 00:18:03,600 --> 00:18:05,280 instead of losing it. 488 00:18:05,720 --> 00:18:09,530 Absolutely. Now I use Carbonite and you and I have talked 489 00:18:09,530 --> 00:18:12,380 and you have given me the check Mark that that's an 490 00:18:12,380 --> 00:18:13,280 okay one to use, 491 00:18:13,280 --> 00:18:14,060 right? Correct. 492 00:18:14,390 --> 00:18:18,620 I've had such peace of mind knowing that I have Carbonite. 493 00:18:18,650 --> 00:18:21,140 And I'm just going to make a comment just for everybody 494 00:18:21,140 --> 00:18:21,650 right here, 495 00:18:21,650 --> 00:18:23,570 because right on your computer, 496 00:18:23,570 --> 00:18:26,510 you can see that it's continually backing up the files. 497 00:18:26,660 --> 00:18:28,820 You can also go and access those files. 498 00:18:28,820 --> 00:18:31,910 Let's say you don't have Dropboxes or something where you have 499 00:18:31,910 --> 00:18:33,110 access to your information, 500 00:18:33,110 --> 00:18:35,060 everywhere service like Carbonite. 501 00:18:35,060 --> 00:18:37,490 You can go in and just grab random files, 502 00:18:37,700 --> 00:18:40,850 but it's also good Goran when you're switching out and upgrading 503 00:18:40,850 --> 00:18:42,860 a system or your computer crashes, 504 00:18:42,890 --> 00:18:48,050 because Carbonite's saved everything and you can just reset everything. 505 00:18:48,050 --> 00:18:50,330 I know I'm making it way easier than it is, 506 00:18:50,330 --> 00:18:51,620 but you can reset everything. 507 00:18:51,620 --> 00:18:53,570 You haven't lost any of your information. 508 00:18:53,600 --> 00:18:55,100 If your computer totally failed. 509 00:18:55,760 --> 00:18:59,510 Correct. And that's the whole thing of having an offsite backup, 510 00:18:59,510 --> 00:19:03,260 where if something catastrophic your office burns down and now you 511 00:19:03,260 --> 00:19:05,150 have no access to anything, 512 00:19:05,150 --> 00:19:08,750 or God forbid your office gets broken into and now your 513 00:19:08,750 --> 00:19:11,780 computers are stolen and you have no data while you need 514 00:19:11,780 --> 00:19:14,960 to make sure that you have the resources to get that 515 00:19:14,960 --> 00:19:16,070 data because you know, 516 00:19:16,070 --> 00:19:17,480 let's face it today's world. 517 00:19:17,480 --> 00:19:19,400 Those are real possibilities. 518 00:19:19,880 --> 00:19:20,240 And boy, 519 00:19:20,270 --> 00:19:22,310 does it put you back in your business if you're going 520 00:19:22,310 --> 00:19:24,860 to have to spend time figuring all of that out versus 521 00:19:24,860 --> 00:19:26,270 being able to get back up and running. 522 00:19:26,480 --> 00:19:29,030 Okay. Cause that's the name of the game is how quickly 523 00:19:29,060 --> 00:19:30,230 can you get back in business? 524 00:19:30,380 --> 00:19:31,910 Am I feel a Sonata question? 525 00:19:31,910 --> 00:19:34,250 If, if you're going to get hacked or if you're going 526 00:19:34,250 --> 00:19:34,820 to get a virus, 527 00:19:34,820 --> 00:19:38,660 it's a matter of when and being protected against those bad 528 00:19:38,660 --> 00:19:42,500 guys and viruses and all that is using the proper defense 529 00:19:42,560 --> 00:19:44,480 mechanisms. Okay. 530 00:19:44,510 --> 00:19:47,930 So give biz listeners be careful of careless clicks, 531 00:19:48,050 --> 00:19:52,190 make sure you have an antivirus and then also some system 532 00:19:52,220 --> 00:19:52,910 to back up. 533 00:19:53,150 --> 00:19:55,340 And so now I have no idea what you're going to 534 00:19:55,340 --> 00:19:56,090 say, go on. 535 00:19:56,090 --> 00:19:57,830 So I don't know if I'm covered here or not, 536 00:19:57,830 --> 00:20:00,680 but what would you say in the more advanced arena you 537 00:20:00,680 --> 00:20:02,360 were saying that in terms of keeping safe, 538 00:20:02,360 --> 00:20:03,380 you're going to do the basics. 539 00:20:03,380 --> 00:20:04,820 And then there was a higher level. 540 00:20:05,090 --> 00:20:05,630 Well, I mean, 541 00:20:05,630 --> 00:20:11,120 having a system that's onsite and having a multiple layers of 542 00:20:11,120 --> 00:20:14,030 that, not only having one onsite hard drive, 543 00:20:14,030 --> 00:20:16,070 but having a couple that you switch around. 544 00:20:16,160 --> 00:20:19,520 So this way you make sure that your data is always 545 00:20:19,550 --> 00:20:20,480 readily available. 546 00:20:20,480 --> 00:20:23,180 I can't stress that enough of how many times I've run 547 00:20:23,180 --> 00:20:25,520 into business and their hard drive fails. 548 00:20:25,520 --> 00:20:29,330 So their computer fails and it's all sun Daryl panicking because 549 00:20:29,330 --> 00:20:30,500 they have no backups. 550 00:20:30,740 --> 00:20:33,680 And that's why my remote management and monitoring service, 551 00:20:33,680 --> 00:20:37,520 we put business owners at ease because we're able to monitor 552 00:20:37,520 --> 00:20:40,820 and get all the logs and all the errors that we 553 00:20:40,820 --> 00:20:43,340 see and better assist the business owner say, 554 00:20:43,340 --> 00:20:45,110 Hey, your computer's about to fail. 555 00:20:45,350 --> 00:20:48,700 I think it's time for us to replace the computer instead 556 00:20:48,760 --> 00:20:49,450 of, you know, 557 00:20:49,480 --> 00:20:50,740 you'll never hear a computer go, 558 00:20:50,740 --> 00:20:51,730 Hey, Sue, 559 00:20:51,760 --> 00:20:52,690 I'm ready to fail. 560 00:20:52,690 --> 00:20:54,340 Are you ready for me to fail? 561 00:20:54,340 --> 00:20:55,360 Because I think you know, 562 00:20:55,360 --> 00:20:56,850 that big project you're working on. 563 00:20:56,890 --> 00:20:59,230 Yeah. I'm not going to give you access to that project, 564 00:20:59,440 --> 00:21:00,160 but don't worry. 565 00:21:00,190 --> 00:21:01,660 My hard drive is going to go to, 566 00:21:01,870 --> 00:21:03,610 are you going to have the right backup? 567 00:21:03,820 --> 00:21:06,370 That's the main thing is most small business owner. 568 00:21:06,370 --> 00:21:08,650 Well, I don't need to go peers $400. 569 00:21:08,740 --> 00:21:11,230 Yes. But your data is the most valuable asset. 570 00:21:11,230 --> 00:21:13,840 And if you can't get to that data or if your 571 00:21:13,900 --> 00:21:17,020 employee is sitting there for two days until you get a 572 00:21:17,020 --> 00:21:19,060 new computer and try to recover the data, 573 00:21:19,090 --> 00:21:22,810 what's your ROI for that employee not being productive for those 574 00:21:22,810 --> 00:21:23,560 two days. 575 00:21:23,910 --> 00:21:25,650 Absolutely. I agree with you. 576 00:21:25,650 --> 00:21:29,670 So a remote service who is retaining the backup and then 577 00:21:29,670 --> 00:21:33,660 also has kind of an advanced radar out of what's going 578 00:21:33,660 --> 00:21:34,770 on with your systems. 579 00:21:34,890 --> 00:21:35,970 Correct. Okay. 580 00:21:36,030 --> 00:21:41,070 How do you feel about the iCloud services for things like 581 00:21:41,070 --> 00:21:42,840 your accounting program and all of that? 582 00:21:43,020 --> 00:21:45,630 Do you think they're safe versus storing them locally? 583 00:21:46,020 --> 00:21:48,570 I am a big fan of Microsoft's one TRIBE, 584 00:21:48,630 --> 00:21:52,620 not to say that Apple's one cloud isn't secure versus another. 585 00:21:52,620 --> 00:21:56,010 I use Apple's iCloud for my iPhone and all my pictures. 586 00:21:56,190 --> 00:21:56,910 God bless it. 587 00:21:56,910 --> 00:21:58,770 If I ever lost all the pictures, 588 00:21:58,770 --> 00:22:02,430 I would be totally out of luck in yesteryears. 589 00:22:02,430 --> 00:22:03,900 We used to print all the pictures. 590 00:22:04,020 --> 00:22:07,470 Now I barely have any pictures of my youngest child. 591 00:22:07,470 --> 00:22:10,860 They're all on our iPhone or on our devices. 592 00:22:10,920 --> 00:22:11,700 And so yes, 593 00:22:11,700 --> 00:22:14,400 having a cloud service is definitely the way to go. 594 00:22:14,400 --> 00:22:15,960 Whether you go with Dropbox, 595 00:22:15,960 --> 00:22:18,090 whether you go with Microsoft's one drive, 596 00:22:18,090 --> 00:22:19,350 whether you go with iCloud, 597 00:22:19,470 --> 00:22:23,760 definitely having that constitutes offsite backup because we all can put 598 00:22:23,760 --> 00:22:24,240 our phones, 599 00:22:24,270 --> 00:22:27,540 plugging into our system and do a backup of our pictures 600 00:22:27,570 --> 00:22:28,380 and all that stuff. 601 00:22:28,500 --> 00:22:29,970 But in today's busy world, 602 00:22:29,970 --> 00:22:32,340 how many of us have the time to sit every week 603 00:22:32,340 --> 00:22:32,580 and say, 604 00:22:32,580 --> 00:22:35,100 Hey, let me plug my phone in and download all the 605 00:22:35,100 --> 00:22:36,630 pictures. Most of us, 606 00:22:36,630 --> 00:22:39,780 we really need the pictures on our phone because there are 607 00:22:39,780 --> 00:22:42,840 business owners that take pictures of certain things that need to 608 00:22:42,840 --> 00:22:44,970 be able to get it at their fingertips. 609 00:22:45,000 --> 00:22:45,990 Whether they're real estate, 610 00:22:45,990 --> 00:22:47,190 weather chefs, 611 00:22:47,190 --> 00:22:48,480 or cupcake makers, 612 00:22:48,480 --> 00:22:52,320 they want to post the latest creation over to Instagram and 613 00:22:52,320 --> 00:22:54,450 they need the pictures to be on their phones. 614 00:22:54,750 --> 00:22:55,860 So how safe is it? 615 00:22:55,890 --> 00:22:58,290 Like I use QuickBooks and I'm doing my accounting in the 616 00:22:58,290 --> 00:23:02,550 cloud is all of that safe and heck resistant or whatever 617 00:23:03,180 --> 00:23:06,270 Resistant as the company that provides the services. 618 00:23:06,510 --> 00:23:11,190 Big companies invest millions of dollars in their it infrastructure and 619 00:23:11,190 --> 00:23:12,270 in their security. 620 00:23:12,270 --> 00:23:15,120 So of course they're going to have the best security available 621 00:23:15,120 --> 00:23:18,240 now is that necessarily going to stop all the hackers all 622 00:23:18,240 --> 00:23:18,930 the time now, 623 00:23:19,110 --> 00:23:19,560 you know, 624 00:23:19,620 --> 00:23:22,680 just how g-mail gets hacked and companies speak, 625 00:23:22,680 --> 00:23:24,060 retail stores get hacked, 626 00:23:24,120 --> 00:23:25,260 it's going to happen. 627 00:23:25,260 --> 00:23:25,860 And yeah, 628 00:23:25,890 --> 00:23:28,260 best thing to do is to make sure that you have 629 00:23:28,290 --> 00:23:32,760 backups on your computers and on the iCloud and have multiple 630 00:23:32,790 --> 00:23:34,530 sources for those pictures. 631 00:23:34,530 --> 00:23:36,000 That only depend on one. 632 00:23:36,240 --> 00:23:38,010 It's always about segmenting. 633 00:23:38,010 --> 00:23:38,190 You know, 634 00:23:38,200 --> 00:23:39,420 it's the old saying of, 635 00:23:39,420 --> 00:23:41,370 don't put all your eggs in one basket, 636 00:23:41,460 --> 00:23:42,360 same thing here. 637 00:23:42,660 --> 00:23:43,080 All right. 638 00:23:43,110 --> 00:23:48,080 Now let's get into really scary part that you were referencing 639 00:23:48,110 --> 00:23:49,520 earlier in terms of, 640 00:23:49,580 --> 00:23:49,730 you know, 641 00:23:49,730 --> 00:23:50,990 we walk in for our day, 642 00:23:50,990 --> 00:23:52,400 we're ready to get going. 643 00:23:52,430 --> 00:23:56,180 We turn on the computer and OMG, 644 00:23:56,390 --> 00:23:57,230 something's wrong. 645 00:23:57,470 --> 00:24:00,620 What do you do in those panic situations? 646 00:24:00,620 --> 00:24:01,550 What would you advise? 647 00:24:02,410 --> 00:24:03,010 First of all, 648 00:24:03,010 --> 00:24:04,120 you don't panic. 649 00:24:04,270 --> 00:24:04,960 When you panic, 650 00:24:04,960 --> 00:24:06,700 you try to make rash decisions. 651 00:24:06,700 --> 00:24:09,400 And the point of it is if something does appear on 652 00:24:09,400 --> 00:24:11,440 your computer and you're not aware of it, 653 00:24:11,480 --> 00:24:14,110 first thing to do is shut down the computer. 654 00:24:14,110 --> 00:24:15,610 You don't want anything else. 655 00:24:15,610 --> 00:24:16,070 In fact, 656 00:24:16,210 --> 00:24:18,670 you want to make sure that it doesn't spread. 657 00:24:18,910 --> 00:24:20,200 So that would be the first thing. 658 00:24:20,230 --> 00:24:23,980 Then the second thing is contact your local it professional, 659 00:24:23,980 --> 00:24:24,970 whether it be safe, 660 00:24:24,970 --> 00:24:28,420 Haven it or another company that provides the same type of 661 00:24:28,420 --> 00:24:29,770 services and let them know, 662 00:24:29,770 --> 00:24:32,830 Hey, I saw this error message and this has happened. 663 00:24:33,010 --> 00:24:35,800 Okay. And they would come onsite or you can take your 664 00:24:35,800 --> 00:24:36,730 computer to them. 665 00:24:36,760 --> 00:24:39,400 And they would turn on a computer and figure out what 666 00:24:39,400 --> 00:24:43,180 this is and clean out the virus or any type of 667 00:24:43,210 --> 00:24:46,300 ransomware that you may be hit with and either recover your 668 00:24:46,300 --> 00:24:49,120 data or wipe your computer and start all over. 669 00:24:49,690 --> 00:24:52,480 I know that there have been times that I've experienced with 670 00:24:52,480 --> 00:24:53,050 you, Goran, 671 00:24:53,050 --> 00:24:54,850 where it's not working and you say, 672 00:24:54,850 --> 00:24:57,340 well, shut down and try starting up again. 673 00:24:58,030 --> 00:24:59,920 Would you suggest that first, 674 00:24:59,920 --> 00:25:02,170 before you just shut down and take it somewhere, 675 00:25:02,380 --> 00:25:05,830 It would depend upon what your it professional will tell you. 676 00:25:05,830 --> 00:25:08,260 That's why the first thing to do is contact one of 677 00:25:08,260 --> 00:25:08,890 them and see, 678 00:25:08,920 --> 00:25:10,660 Hey, I'm getting this message. 679 00:25:10,690 --> 00:25:11,620 What should I do? 680 00:25:11,750 --> 00:25:13,900 An it professional would be able to tell you, 681 00:25:13,960 --> 00:25:16,870 this is just a windows error and go ahead and shut 682 00:25:16,870 --> 00:25:17,980 down and restart. 683 00:25:18,070 --> 00:25:21,040 If it's something where you get hit with the fibrous and 684 00:25:21,040 --> 00:25:24,280 all that and shutting down and having to come on site, 685 00:25:24,310 --> 00:25:26,710 and then they would be able to turn on the computer 686 00:25:26,770 --> 00:25:29,210 and get you off the internet and your networks. 687 00:25:29,210 --> 00:25:31,510 So no other computers can get infected. 688 00:25:31,510 --> 00:25:33,910 They would be able to give you a better understanding of 689 00:25:33,910 --> 00:25:34,990 what just happened. 690 00:25:35,140 --> 00:25:38,200 Okay. And this actually did happen to me just last week. 691 00:25:38,200 --> 00:25:40,570 So how apropos right? 692 00:25:41,080 --> 00:25:42,670 And one of the things that I did that I thought 693 00:25:42,670 --> 00:25:45,970 was really helpful is instead of having to remember what that 694 00:25:45,970 --> 00:25:46,570 message is, 695 00:25:46,570 --> 00:25:48,880 just grab your phone and take a picture really quick of 696 00:25:48,880 --> 00:25:50,800 the screen before you shut down, 697 00:25:50,920 --> 00:25:51,940 because then you've got everything. 698 00:25:51,940 --> 00:25:54,190 You can send it over to an it person, 699 00:25:54,340 --> 00:25:55,630 whatever needs to happen. 700 00:25:55,900 --> 00:25:56,800 Correct. Okay. 701 00:25:56,830 --> 00:25:59,170 So I guess in terms of being careful, 702 00:25:59,170 --> 00:26:00,880 when things go wrong is first, 703 00:26:00,880 --> 00:26:02,710 I'm going to go back to those careless clicks. 704 00:26:02,740 --> 00:26:02,980 You know, 705 00:26:02,980 --> 00:26:06,610 just be really smart on how you move around the computer. 706 00:26:06,790 --> 00:26:10,930 The other thing that I've found a lot of our customers 707 00:26:10,960 --> 00:26:12,520 over in my other business, 708 00:26:12,520 --> 00:26:13,690 the ribbon print company, 709 00:26:13,750 --> 00:26:17,320 we'll go over to sites where you can download free fonts 710 00:26:17,410 --> 00:26:19,240 and any sites. 711 00:26:19,270 --> 00:26:20,080 That's an example, 712 00:26:20,080 --> 00:26:22,720 but there's other sites like that where you're trying to capture 713 00:26:22,720 --> 00:26:24,910 things. And especially if they're free, 714 00:26:25,120 --> 00:26:28,450 they have all these links and all these clicks on the 715 00:26:28,450 --> 00:26:31,840 pages. Cause they're trying to get you to install the bidding 716 00:26:31,840 --> 00:26:35,380 tool bar or go under a new search engine or like 717 00:26:35,440 --> 00:26:36,280 all these different, 718 00:26:36,280 --> 00:26:37,360 crazy things. 719 00:26:37,450 --> 00:26:38,860 So even in those situations, 720 00:26:38,860 --> 00:26:41,800 you have to be super careful that you are clicking and 721 00:26:41,800 --> 00:26:45,360 downloading what you you're clicking and downloading, 722 00:26:45,480 --> 00:26:47,040 right? I'm not saying not do it, 723 00:26:47,040 --> 00:26:51,180 but just be super careful and triple check before you click. 724 00:26:51,500 --> 00:26:53,030 Usually in that aspect, 725 00:26:53,030 --> 00:26:56,390 if you're looking for certain fonts or certain programs, 726 00:26:56,440 --> 00:26:59,930 make sure that you contact other people in your industry and 727 00:26:59,930 --> 00:27:00,380 say, Hey, 728 00:27:00,380 --> 00:27:03,050 what is a good website that I can go get this 729 00:27:03,050 --> 00:27:05,480 font? Once you get a proper site, 730 00:27:05,480 --> 00:27:08,150 you can go ahead and bookmark it and know that that 731 00:27:08,150 --> 00:27:11,690 site is not going to get you any viruses or any 732 00:27:11,690 --> 00:27:12,650 type of malware. 733 00:27:12,860 --> 00:27:16,070 Now, what I've seen in today's world is a lot of 734 00:27:16,070 --> 00:27:19,540 things have changed and now software's become a subscription model and 735 00:27:19,640 --> 00:27:22,970 installing or purchasing Adobe Photoshop used to cost eight, 736 00:27:22,980 --> 00:27:25,280 $900. Now you can get for $20, 737 00:27:25,370 --> 00:27:27,980 you can get things more affordably. 738 00:27:27,980 --> 00:27:31,040 If you need a font and you can buy a program 739 00:27:31,040 --> 00:27:32,540 that installs 5,000 740 00:27:32,540 --> 00:27:33,950 fonts for $50. 741 00:27:34,160 --> 00:27:36,440 I usually like to pay for those kinds of stuff, 742 00:27:36,470 --> 00:27:37,700 because even myself, 743 00:27:37,700 --> 00:27:39,110 I don't want to go through and say, 744 00:27:39,140 --> 00:27:40,220 Oh, this site's bad. 745 00:27:40,220 --> 00:27:42,230 Or I got to click through here because it wastes your 746 00:27:42,230 --> 00:27:43,160 time. If you know, 747 00:27:43,190 --> 00:27:45,140 how much does your time worth? 748 00:27:45,170 --> 00:27:47,690 If you have to spend an hour looking for a free 749 00:27:47,690 --> 00:27:51,500 font and when you can buy complete package from a reputable 750 00:27:51,500 --> 00:27:54,710 website for 50 bucks for 500 or whatever, 751 00:27:54,710 --> 00:27:55,670 font to me, 752 00:27:55,670 --> 00:27:58,760 it's a little bit more applicable than sitting there for an 753 00:27:58,760 --> 00:28:00,770 hour, trying to find one free font. 754 00:28:01,160 --> 00:28:02,240 Perfect. That's a good idea. 755 00:28:02,420 --> 00:28:02,750 All right. 756 00:28:02,750 --> 00:28:05,900 And I think in terms of finding someone locally, 757 00:28:05,930 --> 00:28:06,140 you know, 758 00:28:06,140 --> 00:28:07,520 you're really saying two things, 759 00:28:07,520 --> 00:28:08,360 don't panic, 760 00:28:08,450 --> 00:28:09,530 shut down, 761 00:28:09,620 --> 00:28:12,290 make sure you've captured what the error is, 762 00:28:12,290 --> 00:28:13,580 so that you can explain it. 763 00:28:13,610 --> 00:28:14,540 But then right away, 764 00:28:14,540 --> 00:28:17,510 contact someone locally for help. 765 00:28:17,630 --> 00:28:21,230 Where can people find those local people? 766 00:28:21,440 --> 00:28:25,040 Most of your big retail stores best buy all them. 767 00:28:25,040 --> 00:28:27,380 They have their services like geek squad, 768 00:28:27,710 --> 00:28:29,390 contacting them and saying, 769 00:28:29,390 --> 00:28:31,040 Hey, I've gotten this error. 770 00:28:31,040 --> 00:28:31,850 What do you think? 771 00:28:31,850 --> 00:28:33,170 And they will be able to tell you, 772 00:28:33,500 --> 00:28:36,500 if you want a consultant that would work with your business, 773 00:28:36,500 --> 00:28:39,020 just doing a local search on it, 774 00:28:39,020 --> 00:28:40,460 consultants in your area, 775 00:28:40,460 --> 00:28:43,310 you might get a call them up and ask them, 776 00:28:43,340 --> 00:28:46,790 get all their information as to their charges and how long 777 00:28:46,790 --> 00:28:49,430 they've been in business and be able to make a decision 778 00:28:49,490 --> 00:28:52,100 on who you want to be your trusted advisor. 779 00:28:52,430 --> 00:28:53,570 Perfect. Okay. 780 00:28:53,570 --> 00:28:56,000 And I would go one step further even than that Gordon. 781 00:28:56,000 --> 00:28:58,370 And that is you and I met through the chamber. 782 00:28:58,460 --> 00:29:02,330 Correct? So I think developing a relationship with someone who is 783 00:29:02,330 --> 00:29:03,080 in this field, 784 00:29:03,110 --> 00:29:04,880 even if you don't need them right now, 785 00:29:04,910 --> 00:29:07,460 but next time you're at a networking meeting with the chamber 786 00:29:07,460 --> 00:29:09,500 or any other groups that you're in. 787 00:29:09,530 --> 00:29:11,210 If there is someone with this skill, 788 00:29:11,210 --> 00:29:14,240 it's worth making sure you have their card at the very 789 00:29:14,240 --> 00:29:17,090 least, and then developing a relationship, 790 00:29:17,150 --> 00:29:18,230 if you can. 791 00:29:18,230 --> 00:29:19,190 So that then, 792 00:29:19,190 --> 00:29:19,460 I mean, 793 00:29:19,460 --> 00:29:20,510 I know Goran, 794 00:29:20,660 --> 00:29:22,460 will you go out of your way for everybody? 795 00:29:22,460 --> 00:29:23,090 I know that, 796 00:29:23,120 --> 00:29:24,770 but I will just say right here, 797 00:29:24,860 --> 00:29:26,630 one Sunday morning, 798 00:29:26,750 --> 00:29:29,240 you jumped in your car and came over here because you 799 00:29:29,240 --> 00:29:30,500 knew you had a packed week. 800 00:29:30,530 --> 00:29:31,580 And I was in trouble. 801 00:29:31,850 --> 00:29:33,800 I don't know that a lot of people will go to 802 00:29:33,800 --> 00:29:34,670 that extent. 803 00:29:34,730 --> 00:29:38,090 But I also trust anything you say, 804 00:29:38,090 --> 00:29:39,530 because I know you now, 805 00:29:39,560 --> 00:29:39,830 you know, 806 00:29:39,830 --> 00:29:43,330 we've had this relationship not calling you just out of random 807 00:29:43,330 --> 00:29:44,710 act because I was desperate. 808 00:29:44,710 --> 00:29:48,700 It's really good to get these types of relationships established before 809 00:29:48,700 --> 00:29:49,570 you're in trouble. 810 00:29:50,640 --> 00:29:51,060 I was saying, 811 00:29:51,060 --> 00:29:51,660 if you know, 812 00:29:51,660 --> 00:29:52,680 like, and trust them, 813 00:29:52,680 --> 00:29:53,760 you will buy from them. 814 00:29:53,910 --> 00:29:55,560 And same thing with it. 815 00:29:55,560 --> 00:29:56,130 If, you know, 816 00:29:56,130 --> 00:29:58,530 if I can trust your local it guy, 817 00:29:58,530 --> 00:30:00,780 you're more able to be at peace, 818 00:30:00,780 --> 00:30:01,170 say, Oh, 819 00:30:01,170 --> 00:30:02,430 okay, I got this meshes. 820 00:30:02,490 --> 00:30:04,650 I'll call Johnny from the chamber. 821 00:30:04,790 --> 00:30:05,850 I know like in trust, 822 00:30:06,420 --> 00:30:08,430 Absolutely totally agree with you. 823 00:30:08,670 --> 00:30:10,530 One more thing to ground out, 824 00:30:10,530 --> 00:30:12,570 all of this it information. 825 00:30:12,600 --> 00:30:15,240 And that is how long do you feel? 826 00:30:15,240 --> 00:30:19,280 A computer's life span is In a typical corporate world or 827 00:30:19,290 --> 00:30:20,040 small business. 828 00:30:20,340 --> 00:30:22,710 I would say between four to five years, 829 00:30:22,710 --> 00:30:25,230 if you push a computer mortar five years, 830 00:30:25,230 --> 00:30:27,180 you're on what I call borrowed time. 831 00:30:27,180 --> 00:30:29,610 Meaning the computer can at any point, 832 00:30:29,610 --> 00:30:31,050 decide to die. 833 00:30:31,050 --> 00:30:31,530 Cause you know, 834 00:30:31,530 --> 00:30:32,220 the equipment, 835 00:30:32,220 --> 00:30:36,000 your hard drive is and mechanical having SSD drives does extend 836 00:30:36,000 --> 00:30:36,990 that life a little bit, 837 00:30:36,990 --> 00:30:38,670 but anything over five years, 838 00:30:38,700 --> 00:30:41,820 your software's going to start to get long in the tooth 839 00:30:41,820 --> 00:30:44,370 as they call where you can start slowing down. 840 00:30:44,400 --> 00:30:47,430 You're not going to be able to run the optimal speed 841 00:30:47,430 --> 00:30:50,100 because your computer is five generations old. 842 00:30:50,610 --> 00:30:53,850 And so then what is the safest way to get rid 843 00:30:53,850 --> 00:30:55,920 of that computer to protect yourself? 844 00:30:56,190 --> 00:30:57,750 The computer itself is not, 845 00:30:57,780 --> 00:30:57,990 you know, 846 00:30:57,990 --> 00:30:59,190 you can always get rid of it. 847 00:30:59,190 --> 00:31:01,950 But the biggest thing is the hard drive that's in that 848 00:31:01,950 --> 00:31:04,080 computer. That's your garage. 849 00:31:04,110 --> 00:31:07,800 That's where you store all your files and all your data. 850 00:31:07,830 --> 00:31:09,090 And most people think, 851 00:31:09,120 --> 00:31:12,030 Oh, if I do a format or if I trust recycling 852 00:31:12,030 --> 00:31:13,410 company to do a format, 853 00:31:13,440 --> 00:31:14,730 they're going to do it. 854 00:31:14,860 --> 00:31:17,130 The thing is a simple format. 855 00:31:17,160 --> 00:31:18,960 It's not going to raise your data. 856 00:31:19,170 --> 00:31:22,830 And there's many articles on the internet enters a great posting 857 00:31:22,860 --> 00:31:25,860 that I have on our Facebook page that shows that people 858 00:31:25,860 --> 00:31:29,940 have gone in and purchased these recycled hard drives that people 859 00:31:29,970 --> 00:31:33,630 claim they have wipe and through a simple $50 program that 860 00:31:33,630 --> 00:31:34,950 you can find on the internet. 861 00:31:34,980 --> 00:31:38,130 I can go in and recover all deleted data file. 862 00:31:38,400 --> 00:31:41,250 There are ways to do a proper format. 863 00:31:41,250 --> 00:31:44,670 It's called the DOD department of defense format where it goes 864 00:31:44,670 --> 00:31:47,250 through seven times and it wipes out the data. 865 00:31:47,430 --> 00:31:50,280 But most people don't take that out for the easiest way 866 00:31:50,280 --> 00:31:52,950 that I've found is to take out the hard drive and 867 00:31:52,950 --> 00:31:54,510 physically destroy it, 868 00:31:54,600 --> 00:31:57,060 take a hammer to a take up large magnet, 869 00:31:57,120 --> 00:31:59,370 a very powerful magnet and decal set, 870 00:31:59,380 --> 00:32:02,700 and be able to get all that data completely off. 871 00:32:03,030 --> 00:32:05,340 You don't want to have the peace of mind saying, 872 00:32:05,370 --> 00:32:06,660 Oh, I'm going to just take it. 873 00:32:06,660 --> 00:32:07,440 They'll take care of it. 874 00:32:07,470 --> 00:32:09,630 Yes. They might do the simple format, 875 00:32:09,660 --> 00:32:10,710 but that's not enough. 876 00:32:10,800 --> 00:32:13,620 If you find a recycling plant that says we will physically 877 00:32:13,620 --> 00:32:16,650 destroy the hard drive and they give you a certificate that 878 00:32:16,650 --> 00:32:18,030 has been done that point, 879 00:32:18,060 --> 00:32:21,330 maybe that's a little better than just having a recycling company, 880 00:32:21,330 --> 00:32:22,050 wipe the drive. 881 00:32:22,050 --> 00:32:22,620 But again, 882 00:32:22,680 --> 00:32:23,460 I've chicken. 883 00:32:23,460 --> 00:32:26,820 So I always liked to take my hard drives and get, 884 00:32:26,820 --> 00:32:30,030 take a hammer to them and physically destroy them and be 885 00:32:30,030 --> 00:32:32,880 able to know that the data there is not recovered. 886 00:32:33,480 --> 00:32:35,730 And so then that destroyed hard drive. 887 00:32:35,730 --> 00:32:38,250 I believe you told me can just go in the trash 888 00:32:38,700 --> 00:32:40,310 recycling into recycling. 889 00:32:40,340 --> 00:32:44,240 Okay. And then the computer now is still good. 890 00:32:44,240 --> 00:32:45,530 It just doesn't have a hard drive. 891 00:32:45,530 --> 00:32:46,220 Right. Right. 892 00:32:46,670 --> 00:32:48,230 And you could donate that to charity. 893 00:32:48,230 --> 00:32:50,150 You don't have to throw the computer away. 894 00:32:50,420 --> 00:32:51,110 Correct? Yeah. 895 00:32:51,110 --> 00:32:53,360 There's a lot of people who still might want, 896 00:32:53,420 --> 00:32:56,090 even though it's older that they could still get use out 897 00:32:56,090 --> 00:32:56,810 of a computer. 898 00:32:57,130 --> 00:32:57,880 Absolutely. Yeah. 899 00:32:57,940 --> 00:33:01,960 Just regular grammar school kids that are typing their homework on 900 00:33:01,960 --> 00:33:05,500 it. That computer will be more than enough power and resources 901 00:33:05,740 --> 00:33:08,230 giving to the less fortunate is a way that I like 902 00:33:08,230 --> 00:33:09,160 to give back. 903 00:33:09,160 --> 00:33:11,830 So if I have computers and I do recycling for clients 904 00:33:11,830 --> 00:33:14,710 too, I donate to church organizations, 905 00:33:14,740 --> 00:33:18,850 red cross all these places that take computers and recycle them 906 00:33:18,850 --> 00:33:19,960 into the community. 907 00:33:19,960 --> 00:33:22,630 So the less fortunate are able to get a computer. 908 00:33:22,930 --> 00:33:26,170 You have given us such great information today. 909 00:33:26,200 --> 00:33:26,410 You know, 910 00:33:26,410 --> 00:33:29,140 I wanted to keep this conversation going because all of these 911 00:33:29,140 --> 00:33:30,940 points are so important. 912 00:33:31,270 --> 00:33:32,110 And at this point, 913 00:33:32,110 --> 00:33:34,690 Gordon, I want to invite you to dare to dream. 914 00:33:34,930 --> 00:33:37,150 I'd like to present you with a virtual gift. 915 00:33:37,270 --> 00:33:41,830 It's a magical box containing unlimited possibilities for your future. 916 00:33:42,070 --> 00:33:45,700 So this is your dream or your goal of almost unreachable 917 00:33:45,700 --> 00:33:47,530 Heights that you would wish to obtain. 918 00:33:47,770 --> 00:33:51,070 Please accept this gift and open it in our presence. 919 00:33:51,160 --> 00:33:53,350 What is inside your virtual box? 920 00:33:53,620 --> 00:33:57,730 My virtual box has peace of tranquility for the small business 921 00:33:57,730 --> 00:34:01,060 owner. I'm making sure that the small business owner can continue 922 00:34:01,060 --> 00:34:05,290 to grow and to be understood and our technology to work 923 00:34:05,350 --> 00:34:09,240 for them to be protected against all the bad things that 924 00:34:09,250 --> 00:34:12,070 a world holds for the small business owner, 925 00:34:12,070 --> 00:34:13,270 as far as technology, 926 00:34:13,270 --> 00:34:16,990 and being able to be a true trusted advisor for small 927 00:34:16,990 --> 00:34:17,620 business owners, 928 00:34:17,620 --> 00:34:18,970 to understand that technology, 929 00:34:18,970 --> 00:34:22,300 people are here to help you and understand that we are 930 00:34:22,300 --> 00:34:25,900 here to make sure your technology grows and your business grows. 931 00:34:25,900 --> 00:34:29,890 So my virtual box is a sea of tranquility where I 932 00:34:29,890 --> 00:34:33,490 know that all my customers are protected and have peace of 933 00:34:33,490 --> 00:34:35,650 mind that if something bad does happen, 934 00:34:35,710 --> 00:34:38,350 they're covered or they're able to recover quicker. 935 00:34:38,860 --> 00:34:39,940 As you were saying that, 936 00:34:40,240 --> 00:34:42,430 and I'm not going to ask you to do this scoring, 937 00:34:42,430 --> 00:34:43,630 cause I don't even want to know, 938 00:34:43,630 --> 00:34:44,980 but you know, 939 00:34:44,980 --> 00:34:46,180 so much and you know, 940 00:34:46,180 --> 00:34:48,970 all the dangers that are out there because you see things 941 00:34:49,120 --> 00:34:51,610 right. A lot of times better that we just don't know 942 00:34:51,610 --> 00:34:54,250 that. Exactly. 943 00:34:54,520 --> 00:34:55,990 So inside Your box is like, 944 00:34:55,990 --> 00:34:56,410 you know, 945 00:34:56,410 --> 00:34:58,750 all that stuff and we'll just stay peaceful cause you know 946 00:34:58,750 --> 00:34:59,440 how to fix it. 947 00:34:59,440 --> 00:35:01,090 And we don't need to know what the trouble is. 948 00:35:01,090 --> 00:35:02,380 We just need to follow your advice. 949 00:35:02,650 --> 00:35:04,630 Well, not everybody can be a tech person. 950 00:35:04,630 --> 00:35:07,000 Not everybody can be an account does same thing. 951 00:35:07,000 --> 00:35:08,770 That's why I T people are here. 952 00:35:08,770 --> 00:35:12,790 That's why everybody depends on us to keep the economy growing. 953 00:35:12,820 --> 00:35:15,460 But because the small business is the economy, 954 00:35:15,490 --> 00:35:18,880 the majority of the businesses that make up our new economy 955 00:35:18,880 --> 00:35:21,940 are the small business owners that need these types of services. 956 00:35:21,970 --> 00:35:25,090 And that's where I come in and others that are like 957 00:35:25,090 --> 00:35:27,850 me that want to protect the small business owner. 958 00:35:28,180 --> 00:35:30,970 So if any of our listeners are looking at getting in 959 00:35:30,970 --> 00:35:34,540 touch with you or learning more about information that you provide, 960 00:35:34,540 --> 00:35:37,180 where should they go to our website, 961 00:35:37,260 --> 00:35:39,540 www Safe Haven, 962 00:35:39,780 --> 00:35:41,100 I t.com 963 00:35:41,370 --> 00:35:44,190 or they can go on our Facebook page as well, 964 00:35:44,230 --> 00:35:45,390 safe Haven it. 965 00:35:45,390 --> 00:35:50,010 And we post regularly about any type of malware or information 966 00:35:50,220 --> 00:35:51,210 on our website. 967 00:35:51,210 --> 00:35:54,720 We have a information request thing where if you need more 968 00:35:54,720 --> 00:35:57,420 information, fill out the form and we will give you a 969 00:35:57,420 --> 00:36:01,200 call or if you want contact us via our phone, 970 00:36:01,230 --> 00:36:04,590 (847) 594-3209. 971 00:36:04,590 --> 00:36:07,020 We'll be more than happy to answer questions, 972 00:36:07,020 --> 00:36:10,950 come on site and give you guys ability to really feel 973 00:36:10,950 --> 00:36:12,350 at peace. 974 00:36:12,350 --> 00:36:13,940 Perfect. And if you're calling from Italy, 975 00:36:13,940 --> 00:36:18,440 you'll have to provide a plane ticket for going actually too, 976 00:36:18,440 --> 00:36:22,040 because I want to come to exactly. 977 00:36:22,040 --> 00:36:22,550 All right. 978 00:36:22,550 --> 00:36:23,450 And give biz listeners, 979 00:36:23,450 --> 00:36:23,750 you know, 980 00:36:23,750 --> 00:36:26,540 that there'll be a show notes page that has all the 981 00:36:26,540 --> 00:36:26,840 information as well. 982 00:36:26,840 --> 00:36:29,390 So if you're not anywhere where you could capture all of 983 00:36:29,390 --> 00:36:30,620 that information, 984 00:36:30,770 --> 00:36:32,780 you can just access the show notes page. 985 00:36:32,960 --> 00:36:33,350 All right. 986 00:36:33,350 --> 00:36:35,240 Goran fabulous information, 987 00:36:35,270 --> 00:36:38,420 really, really important information. 988 00:36:38,420 --> 00:36:39,590 So I thank you so much. 989 00:36:39,590 --> 00:36:41,540 You've put this down for us in a very, 990 00:36:41,540 --> 00:36:44,750 very logical way in terms of what we need to make 991 00:36:44,750 --> 00:36:46,100 sure that we protect ourselves. 992 00:36:46,220 --> 00:36:50,210 I so appreciate your expertise and sharing that with us today. 993 00:36:50,420 --> 00:36:53,750 And may your candle always burned bright? 994 00:36:59,480 --> 00:37:01,640 Where are you in your business building journey, 995 00:37:01,820 --> 00:37:04,730 whether you're just starting out or already running a business and 996 00:37:04,730 --> 00:37:06,680 you want to know your setup for success. 997 00:37:07,010 --> 00:37:09,230 Find out by taking the gift biz quiz, 998 00:37:09,680 --> 00:37:12,800 access the quiz from your computer at bit dot L Y 999 00:37:12,950 --> 00:37:16,940 slash gift biz quiz or from your phone by texting gift 1000 00:37:16,940 --> 00:37:18,560 biz quiz to four four two, 1001 00:37:18,560 --> 00:37:19,280 two, two. 1002 00:37:19,610 --> 00:37:21,920 Thanks for listening and be sure to join us for the 1003 00:37:21,920 --> 00:37:22,820 next episode. 1004 00:37:24,590 --> 00:37:27,590 Today's show is sponsored by the ribbon print company, 1005 00:37:28,250 --> 00:37:30,920 looking for a new income source for your gift business. 1006 00:37:31,130 --> 00:37:35,510 Customization is more popular now than ever grander products with your 1007 00:37:35,510 --> 00:37:36,800 logo or print, 1008 00:37:36,800 --> 00:37:37,460 a happy birthday, 1009 00:37:37,460 --> 00:37:40,160 Jessica ribbon to add to a gift right at checkout, 1010 00:37:40,730 --> 00:37:43,340 it's all done right in your shop or across studio in 1011 00:37:43,340 --> 00:37:46,910 seconds. Check out the ribbon print company.com 1012 00:37:47,000 --> 00:37:50,630 for more information after you listened to the show, 1013 00:37:50,690 --> 00:37:52,100 if you like what you're hearing, 1014 00:37:52,340 --> 00:37:55,100 make sure to jump over and subscribe to the show on 1015 00:37:55,100 --> 00:37:58,910 iTunes. That way you'll automatically get the newest episodes when they 1016 00:37:58,910 --> 00:37:59,540 go live. 1017 00:38:00,140 --> 00:38:02,870 And thank you to those who have already left a rating 1018 00:38:02,900 --> 00:38:07,610 and review by subscribing rating and reviewing help to increase the 1019 00:38:07,610 --> 00:38:09,470 visibility on round. 1020 00:38:10,010 --> 00:38:11,600 It's a great way to pay it forward, 1021 00:38:11,870 --> 00:38:14,840 to help others with their entrepreneurial journey as well.