Welcome to Close it now, the podcast that's revolutionizing the H Vac and home improvement trades industries.
Speaker AGet ready to dive deep into the world of heating, ventilation and air conditioning.
Speaker AWe're turning up the heat on industry standards and cooling down misconceptions.
Speaker AAnd we're not just talking about fixing vents and adjusting thermostats.
Speaker AIt's about the transformative movement that's reshaping the very foundation of H Vac and home improvement.
Speaker AWe're the driving force, inspiring top performers who crave excellence not only in their professional endeavors, but also in fitness, nutrition, relationships and personal growth, proving that we can indeed have it all.
Speaker AThis is Close it now, where excellence meets excitement.
Speaker ALet's get to work now.
Speaker AYour host, Sam wakefield.
Speaker BEpisode number 10 of the Cell Psychology series coming in hot today.
Speaker BI'm stoked that you're here with me, Sam Wakefield.
Speaker BQuestion is, what if you could reduce objections before they even form?
Speaker BI'm not talking about rebuttals to objections.
Speaker BThey say this, you say that.
Speaker BBut with reality setting, right?
Speaker BSlapping them in the face with reality, not slapping them in the face.
Speaker BIt's more about just, hey, having a correct conversation.
Speaker BTalking to the brain and the heart.
Speaker BTalking to a human being and not a script.
Speaker BYou can.
Speaker BAnd in today's episode, I'm going to show you how.
Speaker BBut first, before we get into that, I have a review to read.
Speaker BLet's get into this.
Speaker BI'm.
Speaker BI'm excited about.
Speaker BI'll always love getting reviews.
Speaker BIf you've ever gotten value from the podcast, I would love it if you left me a review.
Speaker BJust leave me a review on Google or go to Apple Podcasts and Spotify.
Speaker BYou can leave reviews all over the place.
Speaker B5 stars.
Speaker BReviews are much appreciated.
Speaker BAnd if you leave a review and you hear me read your review on an episode, reach out to me.
Speaker BAnd your gift for that is a one hour coaching session.
Speaker BI've never, ever, ever in six years now had one of the six and a half years done a coaching session that somebody didn't get a massive breakthrough.
Speaker BIn fact, if you want to be the person or people, I'm looking for new, different guests for the show.
Speaker BI'm shifting the course of the guests.
Speaker BSo if you would like to do a live coaching session on an episode, reach out to me because I am absolutely wanting to do more of those.
Speaker BThe one I did recently with Andrew Randall, go back and listen to it.
Speaker BIf you didn't, there was a couple huge, huge epiphany moments that I know I've talked to him since then immediately changed his results in the field.
Speaker BSo if you want those types of transformational experiences, reach out to me.
Speaker BAnd if you're open to being a guest on the show, we will do a live coaching session in Epoch podcast.
Speaker BSo you get the transformation, you get a free coaching session and more importantly, you're able to help our community.
Speaker BBecause if you have a friction point, if you're struggling with something, if there's something that you need to overcome or have a question, I guarantee you someone else in the community also has that same question.
Speaker BSo remember, your story could be the key that unlocks someone else's prison.
Speaker BSo let's get into this review.
Speaker BThis is from Anthony Myr.
Speaker BIt just came in a couple days ago.
Speaker BIt says best training in the industry, five stars.
Speaker BIt says Sam's training never misses a beat.
Speaker BI was recommended originally by my sales manager and it's one of the only podcasts that goes into high intense sales training.
Speaker BSam has lots of experience in other areas that apply to every part of the trades.
Speaker BDefinitely subscribe and listen if you are in the home improvement industry.
Speaker BThank you Anthony.
Speaker BI appreciate that and that's very true.
Speaker BI have experience in a ton of stuff.
Speaker BThis isn't just sales.
Speaker BYes, we do full on business coaching.
Speaker BWe're disrupting the industry and been whispering about this.
Speaker BBut it is time to let the cat out of the bag.
Speaker BYou're going to see this coming week.
Speaker BThe date of this recording and release date of this episode is Friday August 29, 2025.
Speaker BThis coming week I'm going to be me and two other gentlemen have partnered in a partnership and we are about to disrupt all of home services and home improvement with a program that you've heard me talk about it a long time.
Speaker BDoor to door.
Speaker BHow do you do door to door?
Speaker BHow do you do it and not lose your reputation in the community?
Speaker BHow do you do it in a way that gets results?
Speaker BAll of these things.
Speaker BWe have put together a done for you program at a very affordable cost which will instantly be able to pay for itself.
Speaker BIt's free plus profit basically.
Speaker BSo I'm so, so so excited.
Speaker BIt's a new basically a whole new company that we are starting and I'm going to tell you the name of it.
Speaker BAre you ready?
Speaker BIt's called Door to Door Institute.
Speaker BIt's going to be a full when we get it built out it will be a full blown everything from canvassing, getting you well, not just leads.
Speaker BThis is not about leads.
Speaker BDisregard the idea of leads.
Speaker BThis is about qualified appointments in mass onto your calendar every single time you do this.
Speaker BNow, what this also means is there's a lot of other components in your business that will also need some work.
Speaker BSo yes, it will include sales training, it will include training for your technicians, we will include training for your call centers, we will include leadership.
Speaker BThere's so many components to this.
Speaker BBut the cool thing is you no longer have to give up ownership to half of your company to this crazy platform or anything like that.
Speaker BPrivate equity, all of these things, these concepts, the ideas.
Speaker BThat is maybe not the best plan for most of you.
Speaker BI can tell you laundry list of companies that that is not a good plan for that have been taken advantage of those by those types of organizations.
Speaker BBut there's a better here to tell you that you can grow your own, your own business, your own company without having to have that in a way that we can show you how this process will self fund every bit of the reinvestment that you need to do in your company to establish those systems.
Speaker BSo if you're tired of beating your head against the wall over and over and over and not seeing a lot of traction, we have the solution.
Speaker BSo put this on your calendar.
Speaker BOctober 24th is the launch date.
Speaker BOctober 24th in Dallas, Texas, Jonathan Bannister, Ken Baden and myself, we have formed Door to Door Institute.
Speaker BSo this is October 24th.
Speaker BPut it on your calendar.
Speaker B2025, I'm going to have a link up.
Speaker BIn fact, you can go to doortodorinstitute.com that's D O O R. The number two D O O Rinstitute.com and there is a registration link for that event and you should be able to access it.
Speaker BIf you can't access it today, it will be available within this next week.
Speaker BSo message me if you reach out.
Speaker BIf you try to access that and it's not there so far, we just have a little bit up.
Speaker BThere will be plenty more built out here in this next week.
Speaker BBut October 24, mark it on your calendar.
Speaker BI know a lot of you have been reaching out, asking about this.
Speaker BYes, it is finally in place.
Speaker BWe're putting it together and it's gonna blow your freaking socks off.
Speaker BSo if you're an owner or manager and you want to learn more about this program, more about what we're doing, we're only accepting.
Speaker BSo we're gonna put 50 people in a room and we're only accepting five applications at first because we're gonna be working through, working with North America.
Speaker BAnd I want you to be one of them.
Speaker BSo October 24th, put it on your calendar and be there.
Speaker BDoortodorinstitute d o o r the number two d o o rinstitute.com go register and I will see you there.
Speaker BSo let's get into today's content.
Speaker BToday is number 10 in the psychology series.
Speaker BThis is wrapping up the series, so we're going to move on to some other things after this.
Speaker BBut the series has been absolute fire.
Speaker BI hope you've enjoyed it.
Speaker BI know it has changed the mind about with.
Speaker BFor a lot of people, it's really exposed a lot of things that we didn't really think about that are necessary and crucial if you want to be a top performer in H vac, plumbing, electrical and garage doors, solar in roofing, doesn't matter what you do, you have to understand these concepts.
Speaker BSo what if you could.
Speaker BI'm going to say it again.
Speaker BWhat if you could reduce the objections before they even form?
Speaker BNot just with a rebuttal when it comes out of their mouth.
Speaker BSo that's what we're going to talk about.
Speaker BSo what happens is too often we are reactive in our process and we're waiting for the homeowner.
Speaker BWe're waiting for buyers to ask about cost or comfort or warranties or schedule.
Speaker BWe're waiting for them.
Speaker BBut what happens is by then the homeowner has already created their own internal version of how it should work and that's what causes resistance.
Speaker BSo today, what we're going to do, I'm going to teach you.
Speaker BYou're going to learn how to install expectations into their minds before their own expectations start to form.
Speaker BSo what this is going to do, it's going to turn your presentation into a psychological pre frame that makes the decision feel like it's their idea.
Speaker BSo this is going to be a fun episode.
Speaker BI know you'll enjoy my content because it is so wildly different than anything else out there.
Speaker BEverything else out there is just like, take this step and do this in this order.
Speaker BAnd you've got to set the capacitor on the table like this.
Speaker BYou're like, yes, that's.
Speaker BYou got to know that stuff.
Speaker BThat's elementary.
Speaker BThat you're not going to increase your numbers by, you know, handing.
Speaker BYes, sure.
Speaker BYou're going to sell more turbo capacitors if you hand it to them instead of just setting it on the table so they can feel the weight.
Speaker BYes, we got it 100%.
Speaker BYou got to learn that, too.
Speaker BWhat we're talking about in this series is master's and PhD level cells.
Speaker BThis is what takes somebody from 2 million a year to 4 million a year, from 3 million to 6.
Speaker BThis.
Speaker BThese are the elements that create that type of thinking.
Speaker BSo let's hop in.
Speaker BThis is, of course, the final episode in that cell psychology series like we're talking about.
Speaker BBut what this is gonna do, we're gonna close the loop.
Speaker BSo so far, we've learned how to read the buyer's mind.
Speaker BWe've learned how to adjust to their patterns.
Speaker BWe talked about neurodivergence, the neurodivergent buyer, and also how to work with neurodivergent people in your team.
Speaker BAnd we've learned how to coach the sell at the emotional level.
Speaker BSo now we're gonna flip the power.
Speaker BBasically, what happens here is you get to.
Speaker BYou have the opportunity to shape the reality the buyer walks into before they even raise a concern.
Speaker BThis is the psychology of pre framing.
Speaker BIt's setting the correct expectation.
Speaker BAnd this is the important part.
Speaker BYes, it's important to set expectations, but we have the opportunity here to create this buying state that they are in.
Speaker BSo if you go back to the energy series that I did, we talked a lot about setting the emotional state, setting the container.
Speaker BThis is an extension of that.
Speaker BSo step one, let's talk about why buyers create their own reality.
Speaker BAnd, of course, why that's a problem.
Speaker BRight.
Speaker BIf we leave it up to them, we never know what's going to happen.
Speaker BBecause buyers, you know, homeowners, they don't come into your sales appointment as a blank slate.
Speaker BWe've been talking about that.
Speaker BWe think that it's a blank slate and they're ready to just learn.
Speaker BLike walking into a classroom, that's absolutely the opposite of what truly happens.
Speaker BAnd you all know, and you walk, you get.
Speaker BYou're inserted right in the middle of their chaotic, busy life.
Speaker BAnd they come in with stories, with assumptions, with sometimes past trauma.
Speaker BI mean, raise your hand if you've ever had a homeowner that it was very clear they had a past horrible experience with a contractor.
Speaker BIt doesn't even have to be in your industry.
Speaker BBut because of that experience, they carried that baggage forward into your appointment and they projected it on you.
Speaker BSo we have to learn how to deal with those elements of this conversation.
Speaker BSo if you don't teach them what to expect, they're going to fill in the gaps.
Speaker BAnd what they imagine, of course, is usually worse than reality.
Speaker BIt's like walking into a dark room without turning the lights on.
Speaker BWe think the worst.
Speaker BWe have this moment of like, oh, crap, what's in here?
Speaker BWe turn the light on and of course it's purely innocent, it's nothing.
Speaker BBut that's the way the brain works.
Speaker BThat's the detection mechanism that our brain, that it crafts, that it takes.
Speaker BSo here's an example.
Speaker BSome of the things that they, because they don't know what your process is like, they have no idea.
Speaker BSo you know, if you're in home improvement or home services at all, in a homeowner's mind, what is the one word that describes that construction meant some sort of construction because they don't know.
Speaker BLiterally 97% of your homeowners don't have a clue.
Speaker BSo the things that they think are what, this will probably take three weeks.
Speaker BThere's going to, they're going to try to upsell me.
Speaker BI bet there's hidden fees.
Speaker BSo if we can handle these ahead of time, we get to close the door on those objections.
Speaker BAnd those are some of the things that will sneak up and bite you like a snake in the grass if you don't take care of it ahead of time.
Speaker BSo the brain science behind this is, you know, our brain uses mental models to reduce cognitive load.
Speaker BSo when new information arises, it's compared.
Speaker BThey're comparing this new information, they go into the database and it's going to compare that to past patterns.
Speaker BAnd so if none is given, if there's no direction given, the brain, their brain is going to default to fear based protection.
Speaker BJust like we're talking about with the dark room.
Speaker BIf you walk in the dark room, brain is going to imagine the worst if you don't know what's in there and you don't know what to expect.
Speaker BSo here's how this typically works and what most home.
Speaker BIn fact, here's a, here's a good word track for you that'll really help to set the expectations.
Speaker BSo in a situation like that, just tell the homeowner, hey, here's how this typically works and what most homeowners are surprised to discover.
Speaker BSee, the second part of that is the crucial part of it.
Speaker BHere's how this typically works or here's what to expect, or is it okay if I tell you, you know, if we go over what to expect as a permission question.
Speaker BBut the second piece of that, here's what typically works or here's how it typically works.
Speaker BHere's what to expect.
Speaker BAnd we're also going to cover what most homeowners are surprised to discover.
Speaker BSo it's really powerful because we start to unlock that component in their brain that's that prot.
Speaker BMechanism that'll start to turn the corner and open that door.
Speaker BSo pre framing is, you know, is the intentional act of shaping the buyer's beliefs about the experience before the experience happens.
Speaker BAnd so this is how we're going to install the buyer's frame in their mind before they do.
Speaker BSo we have to get there first.
Speaker BIt's not a race, but we have to do this first before we, before they have time to start letting all of these swirling ideas and thoughts and assumptions start to fill in the gaps.
Speaker BSo we do it first.
Speaker BWe just, it's clear communication.
Speaker BSo here's some tactical training for you.
Speaker BStep one, we have to normalize the process.
Speaker BSo literally by labeling and calling things out in a generalized way.
Speaker BSo we're not saying you, we're saying most homeowners.
Speaker BSo here's a word track for you.
Speaker BMost homeowners start with some hesitation.
Speaker BIt is a big decision and it's totally normal what this is doing.
Speaker BIt's going to remove the shame of uncertainty.
Speaker BBecause if you're like, if you.
Speaker BWe're all, we're all built the same.
Speaker BIf you don't know something so many times, how often raise your hand.
Speaker BIf you hate looking stupid in front of someone else, you hate looking ignorant in front of someone else.
Speaker BThat's exactly how the homeowners feel every single time you walk into an appointment when you first get there.
Speaker BThat's why it's so important to set expectations and outline this.
Speaker BSo by having a statement like, you know, most homeowners start with some hesitation.
Speaker BIt's a big decision and that's totally normal.
Speaker BWhat that does.
Speaker BIt's going to remove that shame of uncertainty, that shame of, you know, feeling like they don't.
Speaker BDon't fully know what's going on and looking like an idiot.
Speaker BThat's step one, normalize the process.
Speaker BStep two, we have to preempt the timeline.
Speaker BIf you've ever listened to any training or know anything about Jay Abraham, he is one of the masters of preeminence in cells with.
Speaker BAnd this, a lot of it pulls, a lot of this pulls from those concepts and those ideas.
Speaker BSo number two, we have to preempt the timeline.
Speaker BSo tell them something.
Speaker BIt depends on how you do your process.
Speaker BYou know, I'm working with a company right now that most of the appointments, it's a two step.
Speaker BIt's a two step close.
Speaker BAnd that's okay.
Speaker BIt doesn't always have to be a one.
Speaker BSit close.
Speaker BIf you're a company that forces and requires a one sit close in 2025.
Speaker BIs it possible?
Speaker BYes.
Speaker BAre you leaving millions of dollars on the table?
Speaker BAbsolutely.
Speaker BSo break the old way of thinking because people don't buy the same anymore.
Speaker BAnyway, my whole point is yes, that we can absolutely have one sit closes way more often than you are now.
Speaker BBut not everyone is going to.
Speaker BAnd at the same time, I have a coaching client in California.
Speaker BHe has a 70% close rate and every single one of his appointments he intentionally turns into makes it a two sit close.
Speaker BSo I don't know about you, but I'm not arguing with a 70% close rate at an over $20,000 average ticket.
Speaker BIt's only getting better because we're working on it.
Speaker BBut I mean that's what the numbers he was keeping when he walked in the door to coaching.
Speaker BNow of course it's improving.
Speaker BBut you know, there's not a single argument for or against a one sit versus two sit closed.
Speaker BIf you're doing the process correctly, if you're building relationship, if people are falling in love with your company, with you, with the solutions, I don't care how many times we have to see each other until it closes.
Speaker BYes, there's a whole conversation about efficiency.
Speaker BBut if your company's forcing a one sit close because you're scared that they're gonna go get a quote from someone else and wow, they're cheaper, well, you suck at sales.
Speaker BI'm just here to tell you your model is broke.
Speaker BIf that is your company's like literally the company's process.
Speaker BYou know these companies that you have, the first day that you see a client, you have till midnight to close it and then that client gets taken away from you and given to a rehashed department and inside sales, I'm sorry, I just will stand here and tell you right in your face that's a dumb model you are losing lots of.
Speaker BSo either you're lazy and you don't want to train your people or you don't want to have a follow up program that is robust, that actually works or something.
Speaker BBut that is, that's a yes.
Speaker BYou might see some crazy numbers from it, but I'm telling you you're missing a lot and that's no way to build relationship.
Speaker BSo that's my soapbox.
Speaker BI'm going to stand on that soapbox until somebody proves me otherwise.
Speaker BBut that was rabbit trail detour back to the content.
Speaker BSo we have to preempt the timeline.
Speaker BSo for example, in a two sit close what that might sound like is here's how the next three days usually go today we design, tomorrow we confirm, then it's install.
Speaker BThat's absolutely what one can look like working with.
Speaker BFor all of you that if you saw my announcement, I just took the sales director role at a company called you'd New Door in Dallas.
Speaker BYou know, it's a couple step process there.
Speaker BIt doesn't have, yes, we're going to get the same day closes, but it's a multi step in a lot of places, a lot of situations you're in.
Speaker BAnd it doesn't have to be.
Speaker BYou can outline this and okay, here's what it normally looks like.
Speaker BToday we decide on what the project's going to look like here within three days.
Speaker BHowever your timeline is, you know what we're going to do is we're going to get you on the schedule, then our crew's gonna come out.
Speaker BReally, it's just lining out what it looks like, you know, first what we're gonna do is, you know, we'll work together to come up with the project that perfectly fits exactly what we're looking for today.
Speaker BAnd then we get on the schedule.
Speaker BYou know, the crew will be out, we're, they're gonna do the installation maybe and I hope you're doing this.
Speaker BI'll be out with them to make sure that everything goes smoothly.
Speaker BThen I'll be out a week after or our QC person or somebody will be on after that.
Speaker BBut really it's just setting clear timeline.
Speaker BHow long is it going to take?
Speaker BWhat does it look like?
Speaker BWhatever the process is, it's not good or bad, it just is what it is.
Speaker BJust clearly define it.
Speaker BSo it gives the buyer structure and it lowers resistance.
Speaker BAnd the number three is define what a smart buyer does.
Speaker BBecause everyone of course wants to be a smart buyer.
Speaker BThey want to be a smart homeowner.
Speaker BSo here's another expression and this one is classic.
Speaker BIt's very similar to the way a Brian Tracy or Zig Ziglar type of training would have sounded.
Speaker BSo you know, most of our sharpest buyers always ask about long term value.
Speaker BSo what we're going to do is I'll cover that first.
Speaker BNow their questions aren't buyer objections, they're signs of, of alignment.
Speaker BThat's what happens.
Speaker BSo you know, that's what their questions come up.
Speaker BThey're not objections anymore, you know, so most of our sharpest buyers always ask about long term value.
Speaker BSo I'll cover that first.
Speaker BIf you don't introduce this.
Speaker BHow many of your clients ever ask about long term value?
Speaker BAlmost none.
Speaker BUnless they are in sales or something.
Speaker BBut if you introduce this idea now, this becomes an important topic that they want to know more about.
Speaker BSo most of our sharpest buyers, all, you know, our smartest buyers always ask about long term value.
Speaker BSo what we'll do is we'll cover that first, nice and simple.
Speaker BOr is it okay if I cover that first?
Speaker BAnd then number four, you've got to plant seeds for your own authority.
Speaker BSo you know, my job is to make this simple.
Speaker BI've done this a thousand times and my goal is to make this your easiest upgrade ever.
Speaker BNow you've positioned yourself of course, as the guide, not the salesperson.
Speaker BYou are the tour guide on this process.
Speaker BYou're the leader.
Speaker BLike we talk about so often on this episode, you are the leader in this journey.
Speaker BOnce you've passed that moment of rapport and you build that rapport, they are following your lead.
Speaker BIf you think it's weird, if you make it weird, it'll be weird.
Speaker BBut if you don't, they are good at, you're the trusted guide.
Speaker BSo the brain science on this is, this is the ras, the reticular activating system.
Speaker BBasically what it does, it's going to scan for confirmation of what's been suggested.
Speaker BWhen you plant expectations early, their brain begins to look for ways to validate them.
Speaker BThis turns their own brain into your best closer.
Speaker BI hope you understand what we're talking about here.
Speaker BSo if not, go back to, go back to episode one and start over and you will by the time you get back to this episode.
Speaker BI think we're at 251, 252, something like that now.
Speaker BSo this is what we're doing.
Speaker BWe're pre eminent, we're setting the preeminence in the cell.
Speaker BAll right, segment three.
Speaker BThe next thing we have to do is we have to set the emotional tone of the cell.
Speaker BIt's not just enough to do the logical expectations and the timing and all of that.
Speaker BWe have to set an emotional expectation.
Speaker BBecause remember, people buy one emotion, they justify it with logic and they justify that piece of logic with another piece of emotion.
Speaker BDon't forget the emotional portions of this.
Speaker BOtherwise you end up just selling to the house and the house doesn't write the check and you'll close at 30% and you'll get a whole hell of a lot of think about it.
Speaker BSo pre framing isn't just about logistics, it's about emotional expectation.
Speaker BIf you expect this to be tense, your homeowner is going to feel tension.
Speaker BIf you expect clarity, they'll find clarity.
Speaker BSo here's how we set the emotional tone.
Speaker BHere's your toolbox for this.
Speaker BYou want to start with a win before we dive into options, I want you to know just by having this conversation, hey, you're ahead of 90% of homeowners who wait until it's too late.
Speaker BThat's a powerful statement.
Speaker BSo start with a win.
Speaker BIt's almost a high five moment.
Speaker BThen we're going to use some anchoring language.
Speaker BSo what you're going to love most about this or the moment you walk back into your home and feel the difference of it's going to be like this.
Speaker BSo use that emotional anchoring.
Speaker BYou know what most homeowners love about this, and I know you are too, that type of language in the way that we're anchoring this in for them.
Speaker BAnd then the number third, third step of this is own the flow of the call.
Speaker BHere's what we'll cover.
Speaker BI'll walk you through this.
Speaker BSo again, it's setting expectations, but you have to do it consistently and regularly through your whole process.
Speaker BThere's more than one moment to set expectations.
Speaker BAnd if you're not consistently doing this at every step of the way, you're missing a huge component in your process and your homeowner's left with a moment where there's no clarity.
Speaker BAnd no clarity means now they're going to start assuming things that you do not want them to assume.
Speaker BSo you cannot over communicate the clarity and expectations of the during your process.
Speaker BSo here's a good example of how you own the flow of the call.
Speaker BSo here's what we'll cover.
Speaker BI'll walk you through the system, I'll answer the big stuff first and make sure every piece feels like it fits your home perfectly.
Speaker BThat's nice and simple.
Speaker BYou know, it doesn't have to be complex.
Speaker BIt doesn't have to be this big, you know, huge long ass script.
Speaker BIt can be nice and simple and basic, but you have to do it.
Speaker BAnd that's the important part.
Speaker BSo what this does though, this tone setting creates certainty.
Speaker BIt's going to create calmness.
Speaker BIt is the transference of your confidence.
Speaker BYour confidence and certainty is what they are buying.
Speaker BSo here is a, here's another word track for you.
Speaker BWhat I found is that the most comfortable buyers are the ones who know what to expect.
Speaker BSo let's get clear on that right now.
Speaker BNow, you know, I've done this thousands of times.
Speaker BWhat I found is, you know, our most comfortable homeowners, they're the Ones who know what to expect.
Speaker BSo there's no surprises.
Speaker BSo why don't we just go ahead and get clear on all of that right now?
Speaker BNow here, my tonality, Listen, I was flying through this super fast, but I'm going to slow down and actually use correct tonality for this because it's so important.
Speaker BSo, hey, you know what I found?
Speaker BI have worked with thousands of homeowners and what I found is the most comfortable buyers are the ones who know what to expect.
Speaker BSo let's get clear on that right now.
Speaker BNotice how my tone did not deflect up at the end.
Speaker BIt stayed nice and straight and then went down at the end.
Speaker BBecause it's a statement, it's not a question.
Speaker BIf you change it, listen to the difference.
Speaker BThis is a small pop out for a tonality lesson here.
Speaker BI'll do a whole episode on tonality.
Speaker BBut this is important.
Speaker BIf I was to have a lilt at the end of my statements, like a lot of you do, what this sounds like is.
Speaker BSo what I found is most, you know, most comfortable buyers are the ones who know what to expect.
Speaker BSo let's get clear on that now.
Speaker BSounds like a question.
Speaker BI know a huge majority of you, at the end of your sentences you have a lilt up.
Speaker BThis is why it's so important to record yourself.
Speaker BBecause if you stay it, say it like that, we've lost all of the confidence and it sounds like a question, you've lost the certainty in the statement.
Speaker BSo I'm going to say it again.
Speaker BI'm going to say it like that first, again, one more time, then we'll come back and I'll say it with a different tonality.
Speaker BSo what I found is that most, the most comfortable buyers are the ones who know what to expect.
Speaker BSo let's get clear on that now.
Speaker BThat's the wrong way.
Speaker BSo what I found is the most comfortable buyers are the ones who know what to expect.
Speaker BSo let's get clear on that now.
Speaker BDid you hear the difference?
Speaker BAnd if you didn't, rewind back and listen because these slight changes, this is the secret sauce that if there was ever a magic bullet in sales, and there's absolutely not, it doesn't.
Speaker BRome wasn't built in a day and neither was a top performer.
Speaker BBut these are the things that move the needle very, very quickly in your process.
Speaker BOnce you get the foundational stuff down the steps in the right order and the language and the scripting.
Speaker BAnd this is what to go to work on next.
Speaker BThat's why if anyone ever Coaches with me, one on one, I have a nine month minimum.
Speaker BI will not work with you if you don't commit to nine months.
Speaker BWe're not going to do a handful of sessions and say, oh my gosh, my whole life changed and I'm, you know, I'm selling $9 million a year now.
Speaker BNo, that's not how it works.
Speaker BUnless you're already doing eight and a half, then, yeah, we can get you to nine.
Speaker BBut this is, that's, that's unrealistic.
Speaker BUnrealist.
Speaker BTalk about setting expectations.
Speaker BThat's unrealistic.
Speaker BExpectations, expectation.
Speaker BIf you're at 2 now and you see these advertisements by the trainers out there that double your numbers overnight, I'm here to call BS on that because it does not happen.
Speaker BAnd all that happens is people just get upset and frustrated with those trainers because that's not how it works.
Speaker BYou have to put in the work and practice and listen and record.
Speaker BBut the best news is time's going to pass anyway.
Speaker BAnd this is a journey.
Speaker BIf success was a destination, like if it was a circle in the ground, just tell me where it's at, we'll just go there, I'll buy your plane ticket, buy all of your plane ticket, we'll just go right now and stand in the circle and we're successful, Cool.
Speaker BBut that's not how it works.
Speaker BSuccess is a journey.
Speaker BAnd every single step of the way, just like my buddy Brian and Nate over at Waste no Day, say work to be 1% better today than you were yesterday.
Speaker BEveryone can improve 1%.
Speaker BBut when you, you start to add in the compound effect of that across just a single year, you're now 37 times greater than you were at the beginning of the year.
Speaker BBy strictly adding 1% a day, I think that's the number.
Speaker BIt's 37%.
Speaker B37 times.
Speaker BI mean, maybe it's seven times.
Speaker BI don't know.
Speaker BI'll do the math.
Speaker BPretty sure it's 37 times.
Speaker BSomebody do the math and message me.
Speaker BI'm curious.
Speaker BAnd if you're on YouTube, like, and subscribe.
Speaker BI love you guys.
Speaker BAnd if you're not on YouTube, go find my channel and subscribe to it.
Speaker BIt helps.
Speaker BSo here's the anchor here.
Speaker BSales is not about being persuasive, it's about being predictive.
Speaker BWhen you create safety through structure, when you light the path before they walk it, you aren't just reducing objections, you're guiding them into the version of the experience you've already created.
Speaker BThis is what the difference is.
Speaker BAnd when you master that your homeowners, your buyers are, they're going to say yes before they even know why.
Speaker BBecause it's so crystal clear in their mind.
Speaker BBecause, remember, people do not buy because they're better educated.
Speaker BThey buy when they feel safe.
Speaker BThey buy when they have confidence and certainty and your confidence and certainty that you're the educated one.
Speaker BThey don't want to have to learn about all of the crap that you do in your industry.
Speaker BI don't care if you're an H Vac or, you know, garage doors, again, roof or plumbing or electrical or, you know, doors or windows or siding or, you know, gutters, it doesn't matter.
Speaker BIrrigation.
Speaker BThey don't want to have to learn how to do it.
Speaker BThat's why you're there.
Speaker BYou're the expert.
Speaker BThe reason so many people feel like they have to get more and more and more educated is because of the scumbags out there, the 80% that are taking advantage of homeowners.
Speaker BSo they feel like they have to educate themselves to the point where they know enough, enough not to be taken advantage of.
Speaker BAnd if you can create a safe, comfortable, trusted buying experience for them and light the path the whole way, that stops.
Speaker BIt stops immediately because now they feel safe and comfortable to make a buying decision with you.
Speaker BAnd they feel comfortable enough that they're not going to get taken advantage of.
Speaker BAnd that is true closing.
Speaker BThat is, that is a closer's conversation right there.
Speaker BSo here's a recap.
Speaker BIf you don't train the buyer what to expect, their brain will fill the gap and usually with fear, with the wrong information.
Speaker BNumber two, pre framing lets you install beliefs, expectations and emotional tone before concerns surface.
Speaker BAnd number three, tactical pre framing makes you the architect of the cell, not just a responder.
Speaker BYou're proactive in this conversation, not reactive.
Speaker BYou are now the tour guide.
Speaker BYou are now the trusted leader in the conversation.
Speaker BSo if you have loved this series, I would love for you to drop me a review and share what you've implemented.
Speaker BGo join the Facebook group.
Speaker BAbsolutely.
Speaker BJoin the Facebook group.
Speaker BLove for you to give leave some takeaways from what you've learned through this series because there's been some massive this is the next level stuff.
Speaker BI would love, love, love to have conversation with you about what you're learning and what you're implementing.
Speaker BBecause remember, success happens at the speed of implementation.
Speaker BSo if you are ready.
Speaker BAnd the other part of this, this is just scratching the surface.
Speaker BThis is the tip of the iceberg, so to speak.
Speaker BSo if you are Ready to master these techniques with your team in live role play.
Speaker BOkay, let's build your coaching systems.
Speaker BWe can absolutely build out the processes for you for your company.
Speaker BGet me out there.
Speaker BLet's train your team.
Speaker BBecause every single time, if you want to know if it's worth it, take whatever your revenue is and add 30% to it.
Speaker BAnd that's the minimum that always happens every single time I'm on site as long as people implement.
Speaker BAnd if that doesn't get you excited, if that doesn't get you fired up your woods wet because that it's, you know, there's not many things you can do that get a 30% lift in your revenue and this is absolutely one of them.
Speaker BAnd we're three years into this journey of doing on site visits now with dozens of companies across North America and it's a freaking proven track record.
Speaker BSo if you want some testimony videos, let me know, I'll send them to you.
Speaker BBut basically that is wraps up the series.
Speaker BSo I've got some, I've been getting lots of killer ideas for episodes along the journey while I've been recording this.
Speaker BSo watch out for some more fire.
Speaker BComing Monday, I've got a really great interview episode with a couple gentlemen from Columbus, Ohio.
Speaker BSo shout out to Bill and Jason, you guys are coming up on it's going to be coming out on Monday.
Speaker BAnd again speaking to you, two different things.
Speaker BOne, if you own a company and or manager and you are tired of shoulder season, there's not a single reason you should ever have to suffer the down numbers of shoulder season.
Speaker BYes, I'm here to tell you you can be consistently busy with appointments year round.
Speaker BSo put on your calendar.
Speaker BOctober 24th, get your butt to Dallas, Texas.
Speaker BGo to doortodoorinstitute.com that's D O O R the number two D O O Rinstitute.com and register for the event.
Speaker BThis is going to be October 24th.
Speaker BMe, my friend Jonathan Bannister and my friend Ken Baden, we have built the door to door institute where we will come to your company and show you exactly how.
Speaker BWe'll bring people and we're going to do it with you.
Speaker BThis is not teach you.
Speaker BThis is we're going to come do it with you.
Speaker BSo we'll get you appointments year round.
Speaker BI don't care what time of year it is.
Speaker BThere's always, always people who need and want you and your company, whatever it is you do.
Speaker BI don't care what industry you're in.
Speaker BBut this is a track plumbing Electrical.
Speaker BI know you guys have never knocked doors before.
Speaker BIf you have, it's the neighbor and that's it.
Speaker BI'm here to show you how to do it right and get crazy results and build the reputation in your neighborhoods, in your communities, how to be five Mile famous, how to be your local hometown hero.
Speaker BLike Tim Brown says in his new book, yes, it can be done.
Speaker BAnd we're here to show you how.
Speaker BThe second thing is, if you've gotten value from this podcast, leave me a review.
Speaker BI love you guys.
Speaker BThank you for being with me.
Speaker BGentlemen and ladies, we need more women in the trades.
Speaker BI've got some really cool stuff coming up.
Speaker BIt would take me an entire episode to tell you all the different things that I'm doing in close it now and with the partnerships, but holy cow, y', all, we're disrupting the industry.
Speaker BWe're not only disrupting, we're literally innovating ways that have never been done before.
Speaker BSo.
Speaker BSo that anything, any legacy model, the way that things have always been done, that's broken.
Speaker BAnytime somebody in your company says, well, we've always done it this way, that's your red flag.
Speaker BIt's time for innovation.
Speaker BIt's time to remodel.
Speaker BAnd we're here to help you do that.
Speaker BSo thanks for listening, everybody.
Speaker BAnd remember, at the bottom line of all of this is you got to become somebody worth buying from as your personal growth goes up.
Speaker BAs you.
Speaker BThis is identity.
Speaker BAs you change your identity to know that you are a pro sales professional, that you know that every time you step across a threshold, people want to listen to you and they want to buy what you are there for.
Speaker BEveryone I meet wants to do business with me.
Speaker BThat is one of the affirmations that on my affirmation list.
Speaker BIf you want a list of my affirmations, send me a message.
Speaker BSamoseitnow.net, i'll send you the affirmation sheet that every single time I train, this is what we do.
Speaker BWe go through these daily affirmations.
Speaker BYou can tape it to your mirror so you know.
Speaker BSo you speak to yourself and you train.
Speaker BYou're teaching your own identity.
Speaker BWho am I?
Speaker BYou get to tell yourself who you are.
Speaker BJust like this pre frame in the appointment.
Speaker BNot only training our buyers how to buy from us daily, you have the opportunity to create your own identity and you get to design it as anything that you want it to be.
Speaker BSo be careful what you put into your brain and into your mind because remember your thoughts, create your belief about yourself, your belief about yourself creates your identity and your identity creates your outcomes and results.
Speaker BSo if you want to change your outcome and the result, if you're not happy with those outcomes and results, it starts with your thoughts.
Speaker BAnd one great way to do that is with daily affirmations.
Speaker BSo email me, Sam, closeitnow.net if you want to.
Speaker BI'll email you a list of those affirmations or go to the website closeitnow.net and fill out the form and mention that in there.
Speaker BAnd if you want to know about coaching and stuff, do the form there too.
Speaker BOr join the Facebook group.
Speaker BAnd you know, I'm just going to post them in there and I'll make it one of the files.
Speaker BSo thanks for listening to everybody.
Speaker BI appreciate you all.
Speaker BI love you all.
Speaker BUntil next time, go be somebody worth buying from.
Speaker AYou've been listening to the Close it now podcast.
Speaker AOur passion is to dive headfirst into the transformative movement that's reshaping the very foundation of H Vac and home improvement and at the same time covering fitness, nutrition, relationships and personal growth, proving that we can indeed have it all.
Speaker AWe hope you enjoyed the show.
Speaker AIf you did, make sure to like, rate and review.
Speaker AWe'll be back soon, but in the meantime, find the website@closeitnow.net find us on Instagram herealcloseitnow and on Facebook closeitnow.
Speaker ASee you next time, Sam.