1 00:00:38,615 --> 00:00:41,945 Prasanna Malaiyandi: Hi, and welcome to Backup Centrals Restore All podcast. 2 00:00:41,945 --> 00:00:42,675 I'm your host, W. 3 00:00:42,695 --> 00:00:44,855 Curtis Preston, a k a, Mr. 4 00:00:44,855 --> 00:00:51,275 Backup, and I have with me my medical non consultant, uh, 5 00:00:51,495 --> 00:00:54,605 Prasanna Malaiyandi How's it going?. 6 00:00:54,650 --> 00:00:55,140 W. Curtis Preston: Good. 7 00:00:55,145 --> 00:00:56,000 Curtis, how are you? 8 00:00:56,960 --> 00:00:57,700 , how are you feeling? 9 00:00:58,040 --> 00:01:02,690 Prasanna Malaiyandi: a as you know, it's been a rough week or two. 10 00:01:03,230 --> 00:01:08,900 Um, you know, and, and you know, and, and I'm, I'm now down to three, 11 00:01:09,140 --> 00:01:11,570 technically down to two medications. 12 00:01:11,600 --> 00:01:11,960 W. Curtis Preston: Okay. 13 00:01:11,965 --> 00:01:12,230 That's an 14 00:01:12,295 --> 00:01:15,320 Prasanna Malaiyandi: one I can take, one I can take on demand. 15 00:01:15,860 --> 00:01:20,370 Uh, the other, um, or so, so two that I'm supposed to continue 16 00:01:20,375 --> 00:01:21,410 taking until they're gone. 17 00:01:22,310 --> 00:01:25,610 Um, it's been, it's been. 18 00:01:26,720 --> 00:01:28,220 Oh, you know, I don't 19 00:01:28,280 --> 00:01:33,380 W. Curtis Preston: You, you, I do have to say though, you sound a lot better than 20 00:01:33,380 --> 00:01:36,440 like three days ago when we talked so. 21 00:01:36,470 --> 00:01:37,010 Prasanna Malaiyandi: Yeah. 22 00:01:37,160 --> 00:01:37,700 Yeah. 23 00:01:37,820 --> 00:01:40,850 Well in the worry, and we'll see if it happens on the podcast is if, 24 00:01:40,850 --> 00:01:45,440 is if I get to actually, um, you know, as you know, I like to laugh. 25 00:01:45,565 --> 00:01:46,055 W. Curtis Preston: Yeah. 26 00:01:46,475 --> 00:01:50,225 Prasanna Malaiyandi: But if I, if I start to get an actual deep laugh, I will cough. 27 00:01:50,595 --> 00:01:50,945 W. Curtis Preston: Mm. 28 00:01:51,695 --> 00:01:55,505 Prasanna Malaiyandi: There's this cough that, and apparently I did a little 29 00:01:55,510 --> 00:02:01,025 research that it is a common side effect of a leftover viral infection. 30 00:02:01,115 --> 00:02:01,415 Yeah. 31 00:02:01,445 --> 00:02:07,970 So, um, I had a, I had a, um, I got a really bad sinus infection from a tooth 32 00:02:07,970 --> 00:02:10,910 extraction, and then I got the flu. 33 00:02:11,150 --> 00:02:16,550 Um, and um, apparently we, you know, we went to reinvent, right? 34 00:02:16,670 --> 00:02:17,420 Um, 35 00:02:17,750 --> 00:02:18,710 W. Curtis Preston: Couple of weeks ago. 36 00:02:19,040 --> 00:02:19,400 No, last 37 00:02:19,550 --> 00:02:19,970 Prasanna Malaiyandi: yeah. 38 00:02:20,060 --> 00:02:21,290 And it was last week. 39 00:02:21,290 --> 00:02:21,590 Yeah. 40 00:02:21,650 --> 00:02:25,220 And apparently almost the whole crew got sick when they got home. 41 00:02:26,000 --> 00:02:27,710 Um, either flu or covid. 42 00:02:28,010 --> 00:02:31,025 Um, so, you know, I don't know. 43 00:02:31,025 --> 00:02:35,285 It, it may cause us to, I wouldn't be surprised as if, if it causes us 44 00:02:35,285 --> 00:02:39,965 to have some sort of new procedure or policy or something, you know, 45 00:02:40,025 --> 00:02:42,515 because I was supposed to go to another trade show right after, 46 00:02:42,530 --> 00:02:43,460 W. Curtis Preston: yeah, and you. 47 00:02:43,745 --> 00:02:44,555 Prasanna Malaiyandi: that didn't, that 48 00:02:45,065 --> 00:02:47,795 W. Curtis Preston: Well, I know in the news recently, and once again, this 49 00:02:47,795 --> 00:02:51,095 is not medical advice, but just kinda keeping people up to date, right. 50 00:02:51,095 --> 00:02:55,085 In my, the county that I live in, they just actually were flagging it and 51 00:02:55,090 --> 00:02:59,735 saying, yeah, the number of cases are currently on the rise, and especially 52 00:02:59,735 --> 00:03:03,395 with the holidays and all the rest, they're like, be safe, be vigilant. 53 00:03:03,400 --> 00:03:05,555 Mask up if you can stay home if you're sick. 54 00:03:05,555 --> 00:03:10,475 Prasanna Malaiyandi: And what sucks is, you know, like I'm, you 55 00:03:10,475 --> 00:03:13,895 know, I, I, I respect those who want to continue wearing a mask. 56 00:03:13,925 --> 00:03:15,785 I have no issue if you wanna wear a mask. 57 00:03:16,115 --> 00:03:20,825 I Prasannally, and I wore them when it was, you know, when I 58 00:03:20,830 --> 00:03:23,960 thought, When it a, when it was required, and I didn't complain. 59 00:03:24,530 --> 00:03:27,890 I'm currently in the face of like, I am so done with the mask 60 00:03:28,490 --> 00:03:34,130 And so I wear a mask when I, you know, when I kind of have to, uh, but like, I 61 00:03:34,130 --> 00:03:38,180 didn't want to be the guy walking or I didn't want to be, like, out of all of 62 00:03:38,180 --> 00:03:40,550 the attendees of the 60,000 attendees 63 00:03:40,560 --> 00:03:43,820 right there there were like 20 of them were wearing masks and I 64 00:03:43,820 --> 00:03:45,470 didn't want to be the 21st, you 65 00:03:45,470 --> 00:03:45,680 know? 66 00:03:45,935 --> 00:03:48,005 W. Curtis Preston: And I think that's the hard part, right? 67 00:03:48,005 --> 00:03:51,065 It's like peer pressure, societal pressure, right? 68 00:03:51,065 --> 00:03:53,685 It's like, Hey, I shouldn't be any different than everyone else, and. 69 00:03:54,585 --> 00:03:55,145 . I think it's one of those 70 00:03:55,325 --> 00:03:55,805 Prasanna Malaiyandi: And also 71 00:03:56,015 --> 00:03:58,745 W. Curtis Preston: has to sort of judge and figure out their own risk 72 00:03:58,745 --> 00:03:59,765 and figure out what they want to do. 73 00:04:00,815 --> 00:04:01,325 Prasanna Malaiyandi: yeah. 74 00:04:01,385 --> 00:04:07,535 Um, the, um, the mask thing came up on, um, Sebastian Maniscalco, 75 00:04:07,535 --> 00:04:11,615 which is a comedian that I love, and his most recent thing. 76 00:04:12,245 --> 00:04:14,330 Um, He was talking about. 77 00:04:14,330 --> 00:04:18,230 He said that he got the vaccine, not, he didn't get it for him. 78 00:04:18,290 --> 00:04:19,670 He's like, I didn't get it for you. 79 00:04:19,940 --> 00:04:21,470 He says, I got it for the same reason. 80 00:04:21,470 --> 00:04:22,730 Uh uh. 81 00:04:23,060 --> 00:04:24,110 All the Italians. 82 00:04:24,260 --> 00:04:25,160 No, the Italians. 83 00:04:25,160 --> 00:04:28,250 He said the Italians did it because he said we found out that we 84 00:04:28,250 --> 00:04:29,880 couldn't taste food if we got Covid. 85 00:04:31,610 --> 00:04:34,670 So he is like, so that's why he got the vaccine? 86 00:04:35,120 --> 00:04:35,720 Uh, 87 00:04:36,095 --> 00:04:38,015 W. Curtis Preston: But I'm glad that you're feeling better. 88 00:04:38,880 --> 00:04:42,240 Prasanna Malaiyandi: I should throw out our disclaimer that, uh, this is not a 89 00:04:42,240 --> 00:04:44,490 Druva podcast, not a Zoom podcast either. 90 00:04:44,490 --> 00:04:46,470 Where, where, uh, Prasanna happens to work. 91 00:04:46,890 --> 00:04:52,230 Uh, these opinions are ours, and, uh, none of this is medical or legal advice. 92 00:04:53,340 --> 00:04:59,670 God forbid, or, you know, red, I'll tell you what, we, we give official device 93 00:04:59,670 --> 00:05:03,150 advice, but, uh, you know, gadget, gadget, 94 00:05:04,080 --> 00:05:06,120 W. Curtis Preston: and put the holidays around the corner. 95 00:05:06,150 --> 00:05:09,000 By the way, FYI, for those, I don't know when this podcast is 96 00:05:09,005 --> 00:05:12,750 going out, but Best Buy is running a sale on those Ember Smart Mugs. 97 00:05:12,750 --> 00:05:15,000 If you are looking for one, now is the time to buy one. 98 00:05:16,065 --> 00:05:16,515 Prasanna Malaiyandi: Yeah. 99 00:05:16,515 --> 00:05:19,245 I think it's gonna be too late by the time this podcast goes out, 100 00:05:19,245 --> 00:05:23,745 but maybe it'll be in time for you to buy, buy me a birthday, a gift. 101 00:05:25,155 --> 00:05:28,725 It'll be coming up on my, my 57th birthday. 102 00:05:28,995 --> 00:05:29,505 W. Curtis Preston: Dang. 103 00:05:29,505 --> 00:05:29,955 Curtis. 104 00:05:31,275 --> 00:05:33,045 Prasanna Malaiyandi: Getting, getting old up there. 105 00:05:33,405 --> 00:05:34,845 Not as old as Stewart though. 106 00:05:34,845 --> 00:05:35,865 Hey, Stewart 107 00:05:38,085 --> 00:05:40,485 W. Curtis Preston: uh, Stewart, I think we're gonna need to have 108 00:05:40,485 --> 00:05:44,685 Stewart come back on the podcast to have a conversation with you. 109 00:05:45,825 --> 00:05:47,115 Prasanna Malaiyandi: Yeah, yeah. 110 00:05:47,565 --> 00:05:50,185 Um, so I, I wanted to talk about this. 111 00:05:51,270 --> 00:05:54,700 You know, the story that we're gonna talk about today and, um, actually 112 00:05:54,705 --> 00:05:57,900 two stories, but the, the main story, it's one of these where you're like, 113 00:05:58,740 --> 00:06:01,470 it falls into the, are you kidding me? 114 00:06:02,220 --> 00:06:03,870 Category, right? 115 00:06:04,170 --> 00:06:11,160 And it also falls into the, um, the story helps prove a 116 00:06:11,160 --> 00:06:13,140 couple of points of mine, right? 117 00:06:13,170 --> 00:06:15,450 And you, you will see me. 118 00:06:16,785 --> 00:06:22,575 You will hear me talking about those points here on this podcast today. 119 00:06:23,265 --> 00:06:24,615 So we're talking of course. 120 00:06:24,615 --> 00:06:25,485 What are we talking about? 121 00:06:25,485 --> 00:06:26,145 Prasanna? 122 00:06:26,865 --> 00:06:28,065 W. Curtis Preston: Uh, what are we talking about? 123 00:06:28,070 --> 00:06:33,735 Oh, yeah, so, uh, the recent, yeah, the recent outage that happened at Rackspace, 124 00:06:33,735 --> 00:06:36,856 I want to say it was December 2nd, 125 00:06:37,155 --> 00:06:38,475 Prasanna Malaiyandi: Yeah, that was the beginning of it. 126 00:06:38,655 --> 00:06:38,835 W. Curtis Preston: Yeah. 127 00:06:40,670 --> 00:06:44,625 and it's now December 8th and people are still not, or the 128 00:06:44,625 --> 00:06:45,795 service is still not up and running. 129 00:06:47,040 --> 00:06:50,790 Prasanna Malaiyandi: and Rackspace as of now, their official line is, 130 00:06:51,210 --> 00:06:53,070 we don't know when this is gonna end. 131 00:06:53,100 --> 00:06:58,020 We don't know when or if we're gonna be able to restore data. 132 00:06:58,685 --> 00:07:02,175 W. Curtis Preston: So, so, so maybe just a quick background on Rackspace for 133 00:07:02,175 --> 00:07:03,735 the listeners who may not be familiar. 134 00:07:03,735 --> 00:07:04,065 Right. 135 00:07:04,455 --> 00:07:07,835 So Rackspace is a, what would you call 'em? 136 00:07:07,875 --> 00:07:08,355 They're kind of. 137 00:07:08,375 --> 00:07:09,480 Prasanna Malaiyandi: where they have a bunch of racks, 138 00:07:09,690 --> 00:07:14,310 W. Curtis Preston: Well, it's kind of like Amazon before, or AWS before aws, right. 139 00:07:14,820 --> 00:07:15,870 In a sense, they were kind 140 00:07:15,915 --> 00:07:16,305 Prasanna Malaiyandi: Yeah. 141 00:07:16,305 --> 00:07:18,675 They're, they're, yeah. 142 00:07:18,735 --> 00:07:19,515 Yeah. 143 00:07:19,575 --> 00:07:24,375 They're, they're, they're closer to a colo than a, than a cloud facility, I would 144 00:07:24,660 --> 00:07:24,960 W. Curtis Preston: Yeah. 145 00:07:25,170 --> 00:07:28,740 But they do offer managed services, including what got hit, 146 00:07:28,740 --> 00:07:30,590 which is their hosted exchange. 147 00:07:30,590 --> 00:07:30,790 It. 148 00:07:31,305 --> 00:07:36,345 Environment, so it's not Microsoft 365 that they're just sort of proxying 149 00:07:36,345 --> 00:07:42,275 through and buying Microsoft 365 licenses for this is, they're running exchange 150 00:07:42,280 --> 00:07:45,075 servers in their environment, right? 151 00:07:45,105 --> 00:07:49,005 And basically giving you customers a similar sort of experience that you 152 00:07:49,005 --> 00:07:50,955 would get with a SaaS service, right? 153 00:07:50,955 --> 00:07:54,255 So they're managing all of the infrastructure, the email servers, 154 00:07:54,495 --> 00:07:56,085 provisioning accounts, everything else. 155 00:07:56,085 --> 00:07:58,515 And you as a customer, you're just. 156 00:07:59,620 --> 00:08:01,575 email service provided by Rackspace. 157 00:08:02,400 --> 00:08:03,950 Prasanna Malaiyandi: Let me ask you a question. 158 00:08:04,485 --> 00:08:05,095 W. Curtis Preston: Mm-hmm. 159 00:08:06,960 --> 00:08:11,850 Prasanna Malaiyandi: I understand why somebody would, I mean, I disagree, but 160 00:08:11,850 --> 00:08:20,100 I understand , why somebody would use on-premises exchange over Microsoft 365. 161 00:08:22,110 --> 00:08:31,650 What does a company gain by using hosted, uh, Microsoft Exchange? 162 00:08:32,340 --> 00:08:34,470 That I don't, I don't 163 00:08:34,860 --> 00:08:38,100 W. Curtis Preston: So I, I think it comes back to a couple things, right? 164 00:08:38,100 --> 00:08:42,720 One is, are they using Rackspace for other services already? 165 00:08:42,720 --> 00:08:46,890 And this is just yet another thing that they're just using Rackspace for, right? 166 00:08:46,890 --> 00:08:47,640 That could be one. 167 00:08:48,120 --> 00:08:54,090 The second is maybe they have certain compliance regulations or other things 168 00:08:54,390 --> 00:08:58,170 which they feel cannot be fulfilled by. 169 00:08:58,290 --> 00:09:00,221 I, I, I know it's, but it's a very 170 00:09:00,390 --> 00:09:00,510 Prasanna Malaiyandi: that 171 00:09:00,990 --> 00:09:01,920 W. Curtis Preston: it's a very niche. 172 00:09:02,130 --> 00:09:04,410 Prasanna Malaiyandi: no, no, but that's why I ask that question because if 173 00:09:04,410 --> 00:09:09,960 you, if you're not compliant sitting on Microsoft Services, why are you compliant 174 00:09:09,965 --> 00:09:11,820 sitting on somebody else's services? 175 00:09:11,850 --> 00:09:14,220 W. Curtis Preston: be, well, it might be that Rackspace has 176 00:09:14,220 --> 00:09:15,570 found a differentiator, right? 177 00:09:15,570 --> 00:09:17,130 Or provide the value add, right? 178 00:09:17,340 --> 00:09:18,810 Prasanna Malaiyandi: They must, they must. 179 00:09:18,810 --> 00:09:19,860 Maybe it's uptime 180 00:09:19,950 --> 00:09:20,190 W. Curtis Preston: Yeah. 181 00:09:20,190 --> 00:09:22,770 Maybe, well, maybe it's uptime, maybe it's replication. 182 00:09:22,770 --> 00:09:24,060 Maybe they're offering backup. 183 00:09:24,720 --> 00:09:26,130 We'll get to that later, right? 184 00:09:26,130 --> 00:09:28,380 But there are all these other things potentially you could 185 00:09:28,380 --> 00:09:29,880 be adding as a value add. 186 00:09:31,080 --> 00:09:31,185 right? 187 00:09:31,215 --> 00:09:33,465 In addition to just what Microsoft provides, right? 188 00:09:33,465 --> 00:09:36,885 Or maybe it's like an e-discovery compliance style thing that 189 00:09:36,885 --> 00:09:37,995 they're also providing in. 190 00:09:37,995 --> 00:09:42,825 It's hard to tell cuz I don't know what they offer fully for the managed services. 191 00:09:43,305 --> 00:09:46,995 Or it could be maybe there are certain data residency requirements 192 00:09:46,995 --> 00:09:50,775 that aren't met by Microsoft today because of how they operate. 193 00:09:52,350 --> 00:09:54,120 Prasanna Malaiyandi: Speaking of which I'd like to off, I'd 194 00:09:54,120 --> 00:09:55,800 like to announce another sale. 195 00:09:57,225 --> 00:09:57,525 W. Curtis Preston: Okay. 196 00:09:57,525 --> 00:09:58,145 What's your next. 197 00:09:59,310 --> 00:10:03,450 Prasanna Malaiyandi: Uh, right now Rackspace stock is on sale. 198 00:10:04,050 --> 00:10:04,590 Um, 199 00:10:05,940 --> 00:10:07,170 W. Curtis Preston: Oh, Curtis. 200 00:10:08,280 --> 00:10:10,470 Prasanna Malaiyandi: it went from, of a high of five this 201 00:10:10,470 --> 00:10:13,140 week down to three something. 202 00:10:13,440 --> 00:10:16,080 Um, yeah, it's been, it's been taking a hit. 203 00:10:16,530 --> 00:10:22,725 And, and, and also, um, There there's been the announcement of at least one class 204 00:10:22,725 --> 00:10:27,435 action lawsuit, um, on business wire. 205 00:10:28,155 --> 00:10:32,845 Um, Cole and Van note announces filing of Rackspace ransomware 206 00:10:32,850 --> 00:10:34,665 data breach class action. 207 00:10:35,655 --> 00:10:40,065 So let's talk about what you know, cuz there's like a half a dozen, 208 00:10:40,245 --> 00:10:44,655 I don't know, plus stories or you know, various stories out there. 209 00:10:45,075 --> 00:10:46,725 What do we know about the outage? 210 00:10:46,725 --> 00:10:46,875 So, 211 00:10:47,715 --> 00:10:50,805 W. Curtis Preston: So, so far, we know that on December 2nd 212 00:10:51,135 --> 00:10:52,755 they brought down their services. 213 00:10:52,755 --> 00:10:57,195 They said they noticed a security incident that mainly, 214 00:10:57,230 --> 00:11:00,525 Prasanna Malaiyandi: it took, it took them a day, as far as I recall. 215 00:11:00,525 --> 00:11:02,835 It took them a day to say it was a security incident. 216 00:11:03,255 --> 00:11:04,785 W. Curtis Preston: Well, they noticed some. 217 00:11:05,220 --> 00:11:07,710 Issue and they brought down their environment. 218 00:11:07,925 --> 00:11:08,485 Prasanna Malaiyandi: right, 219 00:11:08,820 --> 00:11:11,970 W. Curtis Preston: Um, I believe they only brought down their exchange hosted 220 00:11:11,970 --> 00:11:14,520 environment, not all the other services. 221 00:11:15,435 --> 00:11:16,875 Prasanna Malaiyandi: In fact, I think. 222 00:11:17,580 --> 00:11:17,970 Right. 223 00:11:17,970 --> 00:11:18,360 Yes. 224 00:11:18,360 --> 00:11:18,810 Yes. 225 00:11:19,500 --> 00:11:20,940 W. Curtis Preston: it was limited to just that. 226 00:11:20,940 --> 00:11:24,390 And so they brought everything down and they kept everything down. 227 00:11:24,390 --> 00:11:26,370 Like you said, they investigated it. 228 00:11:26,370 --> 00:11:30,570 They then published to people saying we had a security incident, 229 00:11:31,050 --> 00:11:33,330 and I think that was December 3rd. 230 00:11:34,355 --> 00:11:39,840 and then they've been doing periodic updates, I would say, of where they're at. 231 00:11:39,845 --> 00:11:42,390 But it's just more of the, we're still investigating. 232 00:11:42,390 --> 00:11:43,680 We're still investigating. 233 00:11:43,890 --> 00:11:46,020 We don't have a time yet, but yeah. 234 00:11:46,065 --> 00:11:49,185 Prasanna Malaiyandi: the comment in the lawsuit, it referred to him 235 00:11:49,185 --> 00:11:57,405 as a numerous, uh, very opaque, um, you know, uh, announcements, right? 236 00:11:57,405 --> 00:11:59,565 That, that, that did, they didn't offer. 237 00:11:59,925 --> 00:12:03,105 We're looking into it, you know, that was basically what they offered. 238 00:12:03,555 --> 00:12:04,845 W. Curtis Preston: and for companies, right? 239 00:12:04,845 --> 00:12:06,525 This is their email, right? 240 00:12:06,770 --> 00:12:11,565 . This is, uh, really critical for a lot of companies in order to do business and 241 00:12:11,925 --> 00:12:17,565 being down for six, seven days with no e t A on when they're going to be fixed. 242 00:12:18,205 --> 00:12:21,535 Or what the process is cuz they haven't even talked about what the 243 00:12:21,535 --> 00:12:23,515 recovery mechanisms are either. 244 00:12:23,605 --> 00:12:27,025 And I know we'll talk a lit bit later, Curtis, about sort of what they're 245 00:12:27,030 --> 00:12:32,065 offering for a Band-Aid solution I guess, right now or, but yeah. 246 00:12:32,070 --> 00:12:35,015 So as of right now though, all those customers are a little hosed. 247 00:12:35,895 --> 00:12:39,105 Prasanna Malaiyandi: Yeah, I mean it's been, we're now on December 8th. 248 00:12:39,105 --> 00:12:40,485 This thing is still ongoing. 249 00:12:41,655 --> 00:12:44,655 I'm hoping that by the time this episode publishes the, 250 00:12:44,815 --> 00:12:45,625 W. Curtis Preston: They'll be back up and run. 251 00:12:46,485 --> 00:12:47,445 Prasanna Malaiyandi: one way or the other. 252 00:12:47,520 --> 00:12:50,670 W. Curtis Preston: Yeah, but could you just imagine as a, like when 253 00:12:50,670 --> 00:12:54,900 you had your company, Curtis, if your email went down for a week, 254 00:12:55,110 --> 00:12:56,340 what would the impact be for you? 255 00:12:57,765 --> 00:12:59,625 Prasanna Malaiyandi: I mean, it just, it is just ridiculous, right? 256 00:12:59,685 --> 00:13:04,785 I, I, I suppose, well, we'd be, you know, really unable to communicate 257 00:13:04,785 --> 00:13:09,615 with outsiders, which is kind of the, the point of a company, right? 258 00:13:09,885 --> 00:13:15,015 Uh, maybe you'd be able to talk to a few people via chat and phone 259 00:13:15,015 --> 00:13:16,755 calls and whatnot, but email. 260 00:13:18,295 --> 00:13:24,485 Is such a critical part of, of a typical company that the idea of email 261 00:13:24,485 --> 00:13:32,165 going down for at this point almost a week or more, uh, is just unthinkable. 262 00:13:32,225 --> 00:13:38,765 I, I, I can't imagine the, the, the cost that they have, uh, that their, 263 00:13:38,765 --> 00:13:40,295 that their clients have incurred. 264 00:13:40,805 --> 00:13:42,755 They're going to incur costs, they're gonna inc. 265 00:13:43,905 --> 00:13:46,605 Reputation costs are gonna incur in financial costs. 266 00:13:47,025 --> 00:13:51,945 Uh, I think when this all comes out, this is gonna be, I think this is gonna 267 00:13:51,945 --> 00:13:54,465 be very bad for the likes of Rackspace. 268 00:13:54,915 --> 00:13:55,545 Now let's talk 269 00:13:55,965 --> 00:13:58,725 W. Curtis Preston: oh, before you get, uh, it's also going to be interesting. 270 00:13:58,725 --> 00:13:59,835 So, two things I wanna throw out there. 271 00:13:59,840 --> 00:14:02,895 One is, it'll be interesting once this is all done, if they 272 00:14:03,275 --> 00:14:04,845 continue to stay in the hosting. 273 00:14:05,855 --> 00:14:06,900 email hosting business. 274 00:14:07,410 --> 00:14:07,830 Right. 275 00:14:07,890 --> 00:14:09,270 That'll be one interesting thing. 276 00:14:09,270 --> 00:14:12,990 I did see a number that said that it's supposed to be a 30 277 00:14:12,990 --> 00:14:15,660 million a year business for 278 00:14:15,795 --> 00:14:16,125 Prasanna Malaiyandi: Yeah. 279 00:14:16,530 --> 00:14:16,890 W. Curtis Preston: Right. 280 00:14:16,980 --> 00:14:18,630 Which isn't peanuts. 281 00:14:19,290 --> 00:14:23,250 But at the same time, if you don't have customers who are coming, right, 282 00:14:23,730 --> 00:14:26,370 I'm sure there are a lot of customers who are like, I don't think I'm gonna 283 00:14:26,370 --> 00:14:29,230 stick around with Rackspace for my. 284 00:14:30,405 --> 00:14:31,455 Prasanna Malaiyandi: yeah, exactly. 285 00:14:31,995 --> 00:14:36,585 Um, so there was this, uh, or is this guy, his name's Kevin Beaumont. 286 00:14:37,425 --> 00:14:42,015 So he is a security researcher and he was affected by the hosted exchange 287 00:14:42,330 --> 00:14:42,990 W. Curtis Preston: Hmm. 288 00:14:43,215 --> 00:14:46,005 Prasanna Malaiyandi: and, um, or he noticed it or something. 289 00:14:46,005 --> 00:14:46,485 I don't know. 290 00:14:46,725 --> 00:14:49,425 Um, I don't know if he, um, 291 00:14:50,190 --> 00:14:51,180 W. Curtis Preston: If he's a customer, 292 00:14:51,195 --> 00:14:52,515 Prasanna Malaiyandi: I don't know if he was effective or, yeah. 293 00:14:52,845 --> 00:14:56,385 But basically he, he just started poking around and he was looking at their. 294 00:14:57,360 --> 00:15:05,070 Their email services and, um, he noticed the version that the, the, the version of 295 00:15:05,070 --> 00:15:12,090 Microsoft Exchange that they were running is apparently very old and is PR is, and 296 00:15:12,090 --> 00:15:17,250 it's before there's, there's something called, uh, proxy Nutshell and that they 297 00:15:17,250 --> 00:15:19,350 were the patches that were available. 298 00:15:19,800 --> 00:15:24,930 Um, according to this, the version that they're running is from August. 299 00:15:25,370 --> 00:15:26,955 W. Curtis Preston: and it was patched in September. 300 00:15:27,600 --> 00:15:28,830 Prasanna Malaiyandi: yeah, which is passed in 301 00:15:28,925 --> 00:15:32,055 W. Curtis Preston: I, I think I read something that said one server was 302 00:15:32,055 --> 00:15:36,525 unpatched, but I believe many of their other servers were patched. 303 00:15:37,500 --> 00:15:42,540 Prasanna Malaiyandi: Well, what I, what I, what he said later on in the article 304 00:15:42,540 --> 00:15:45,600 was, the way this works is all it takes is 305 00:15:45,665 --> 00:15:46,085 W. Curtis Preston: One. 306 00:15:46,155 --> 00:15:46,515 Yep. 307 00:15:47,490 --> 00:15:49,320 Prasanna Malaiyandi: In fact, all it takes is one account, 308 00:15:49,710 --> 00:15:51,720 one compromised account on one. 309 00:15:52,410 --> 00:15:55,380 Compromised system, uh, and then you're in. 310 00:15:55,500 --> 00:15:55,980 Right. 311 00:15:56,430 --> 00:15:57,150 Um, 312 00:15:57,660 --> 00:15:59,790 W. Curtis Preston: which is I think how they moved horizontally across 313 00:15:59,790 --> 00:16:00,990 the entire environment, right? 314 00:16:02,340 --> 00:16:03,570 Prasanna Malaiyandi: exactly right. 315 00:16:03,630 --> 00:16:09,090 Uh, and, and he, and he goes on to, to, to basically point out to people who are, 316 00:16:09,120 --> 00:16:16,095 who actually have managed, um, Exchange to, or you know, whether they're managing 317 00:16:16,095 --> 00:16:20,205 it themselves or somebody else is managing it to basically say, listen, you, you 318 00:16:20,205 --> 00:16:22,305 need to be running this past version. 319 00:16:22,305 --> 00:16:22,665 Right. 320 00:16:23,205 --> 00:16:30,555 Um, and in fact there have been two, there have been two versions of 321 00:16:30,555 --> 00:16:35,055 the software since that August 9th version that they have not patched, 322 00:16:35,310 --> 00:16:37,830 W. Curtis Preston: and it's kind of scary, like you think about patch 323 00:16:37,830 --> 00:16:41,520 management, especially for these critical vulnerabilities, right? 324 00:16:41,700 --> 00:16:46,350 It's how do you schedule downtime to be able to apply the patches in 325 00:16:46,350 --> 00:16:47,850 the right order at the time, right? 326 00:16:47,850 --> 00:16:49,680 Maybe they applied it for all the other systems. 327 00:16:49,685 --> 00:16:53,460 This one maybe fell through the cracks, or maybe they had a problem trying to update 328 00:16:53,460 --> 00:16:56,370 this one, so they're like, ah, we'll just get to it on the next patch cycle. 329 00:16:56,940 --> 00:16:57,060 You. 330 00:16:57,840 --> 00:16:58,410 Prasanna Malaiyandi: Yeah, 331 00:16:58,560 --> 00:17:00,180 W. Curtis Preston: I, I don't know what actually happened, by the way, 332 00:17:00,180 --> 00:17:01,650 this is all hypothetical, right? 333 00:17:01,650 --> 00:17:01,800 Or 334 00:17:02,175 --> 00:17:03,735 Prasanna Malaiyandi: Yeah, it's all hypothetical. 335 00:17:04,815 --> 00:17:09,465 Should, yeah, that, that this is all, this is what appears to happen based 336 00:17:09,465 --> 00:17:11,055 on the information we have available. 337 00:17:11,865 --> 00:17:13,215 And we, we also don't know. 338 00:17:13,215 --> 00:17:15,225 There's no evidence. 339 00:17:15,225 --> 00:17:19,785 And again, Rackspace isn't helping with its o o opacity. 340 00:17:19,815 --> 00:17:21,825 Would that be the, would that be the right word? 341 00:17:22,365 --> 00:17:23,325 Opaqueness. 342 00:17:23,685 --> 00:17:26,355 O I think opacity seems like the right word anyway. 343 00:17:27,045 --> 00:17:28,745 Uh, they're not really saying much. 344 00:17:29,175 --> 00:17:32,655 Um, but we don't know. 345 00:17:32,655 --> 00:17:34,875 Also, we don't know that, 346 00:17:35,205 --> 00:17:38,775 like, It it appears that they had a hu that, that they had the, this 347 00:17:38,835 --> 00:17:41,325 unpatched or yeah, this unpatched server. 348 00:17:41,655 --> 00:17:44,295 But we don't know that that's what caused the outage. 349 00:17:45,255 --> 00:17:47,265 But we do know well. 350 00:17:49,050 --> 00:17:51,960 Based on the information we have, we do know that they weren't up on 351 00:17:51,960 --> 00:17:56,130 their patches, which is, you know, this is one of the reasons why you 352 00:17:56,135 --> 00:17:57,840 go with a hosted provider, right? 353 00:17:57,840 --> 00:18:01,080 Is that they're, is that they're gonna handle all of these problems 354 00:18:01,080 --> 00:18:04,950 that you don't, you know, you don't want to handle yourself. 355 00:18:04,995 --> 00:18:08,655 W. Curtis Preston: Yeah, you're like, I wanna focus on my business and not set 356 00:18:08,655 --> 00:18:10,735 it up and managing email infrastructure. 357 00:18:12,165 --> 00:18:14,520 Prasanna Malaiyandi: It's very to, to, to put it mildly. 358 00:18:14,580 --> 00:18:17,130 It's very disappointing on the part of Rackspace. 359 00:18:17,730 --> 00:18:23,550 Um, I, you know, I actually did some, um, some consulting work for 360 00:18:23,550 --> 00:18:25,740 Rackspace back a hundred years ago. 361 00:18:26,340 --> 00:18:29,760 Uh, and they seemed like a, you know, a smart group of people. 362 00:18:29,760 --> 00:18:34,450 I was in there to put in a, what would now be a competitor, a Druva. 363 00:18:34,800 --> 00:18:40,230 Um, they were, They were, it was, it was a rocky install. 364 00:18:40,290 --> 00:18:43,620 That's what I remember, . It was a rocky install. 365 00:18:44,340 --> 00:18:47,790 Um, but it's interesting. 366 00:18:47,870 --> 00:18:54,240 So, so, so we have this thing with the patching that we don't have it, it appears 367 00:18:54,240 --> 00:18:55,500 that they were behind on their patches. 368 00:18:55,770 --> 00:18:59,130 Why, why did they patch most of them, but, but not one of them. 369 00:18:59,400 --> 00:18:59,970 Why? 370 00:18:59,970 --> 00:19:00,750 I don't know. 371 00:19:00,750 --> 00:19:04,410 It means that they've, that would, that would suggest that they don't 372 00:19:04,410 --> 00:19:06,360 have a, a strong patch management. 373 00:19:07,050 --> 00:19:07,860 Process. 374 00:19:07,890 --> 00:19:08,310 Right. 375 00:19:08,880 --> 00:19:16,020 Um, and then the other question is, why is it a week in and they haven't been able to 376 00:19:16,020 --> 00:19:20,760 restore their services and there's really only one valid answer to that question. 377 00:19:20,970 --> 00:19:21,840 And by valid, 378 00:19:21,900 --> 00:19:22,770 W. Curtis Preston: I think there are two. 379 00:19:24,210 --> 00:19:24,330 Oh, 380 00:19:24,450 --> 00:19:24,930 Prasanna Malaiyandi: okay. 381 00:19:25,620 --> 00:19:26,850 W. Curtis Preston: No, actually you're right. 382 00:19:26,855 --> 00:19:28,590 No, there are no valid answers. 383 00:19:28,590 --> 00:19:28,890 Really. 384 00:19:30,180 --> 00:19:33,420 Prasanna Malaiyandi: We, there are no valid answers, but there 385 00:19:33,420 --> 00:19:40,290 are, there are phrases that can answer the question that I posed. 386 00:19:40,350 --> 00:19:41,790 They, I don't think they're valid. 387 00:19:42,200 --> 00:19:46,020 I, I, I would say one, you know, they, they don't want to pay their ransom. 388 00:19:46,770 --> 00:19:47,280 Right. 389 00:19:47,610 --> 00:19:57,840 Um, but the, and I hope for their sake from a company, History standpoint, 390 00:19:57,840 --> 00:20:03,420 I hope for their sake that this isn't an extortion ransomware situation. 391 00:20:04,080 --> 00:20:04,530 Right? 392 00:20:04,935 --> 00:20:05,355 W. Curtis Preston: Yep. 393 00:20:05,505 --> 00:20:09,405 Where someone has exfiltrated some data and now they're like, Hey, pay up. 394 00:20:09,405 --> 00:20:10,155 Or 395 00:20:10,650 --> 00:20:14,430 Prasanna Malaiyandi: cuz if you're hosted exchange, you've got dozens, 396 00:20:14,430 --> 00:20:15,780 hundreds of companies in there. 397 00:20:16,695 --> 00:20:16,965 W. Curtis Preston: Yeah. 398 00:20:17,830 --> 00:20:21,540 Prasanna Malaiyandi: By the way, they're saying that this is, um, a portion of. 399 00:20:22,185 --> 00:20:26,445 Hosted exchange environment, by the way, but apparently 400 00:20:26,445 --> 00:20:27,795 the outage is affecting all of 401 00:20:27,915 --> 00:20:28,155 W. Curtis Preston: Yeah. 402 00:20:28,275 --> 00:20:29,325 I think another, 403 00:20:29,685 --> 00:20:29,925 Prasanna Malaiyandi: yeah. 404 00:20:30,225 --> 00:20:30,615 Go ahead. 405 00:20:30,795 --> 00:20:36,225 W. Curtis Preston: I think another valid reason that it could be right is, do 406 00:20:36,225 --> 00:20:40,215 you remember when we had Tony Mendoza from Spectralogic on when he was talking 407 00:20:40,275 --> 00:20:43,245 about how they recovered from ransomware? 408 00:20:44,050 --> 00:20:44,175 , right. 409 00:20:44,205 --> 00:20:47,445 I think a lot of it is, do you need to bring in those experts? 410 00:20:47,445 --> 00:20:50,355 Hopefully they had cyber insurance. 411 00:20:50,370 --> 00:20:52,560 Prasanna Malaiyandi: They, they according well, yeah. 412 00:20:52,770 --> 00:20:57,390 What we do know is that they have a quote leading cybersecurity 413 00:20:57,390 --> 00:20:59,580 firm, , and they're helping them out. 414 00:20:59,580 --> 00:20:59,880 Yeah. 415 00:21:00,165 --> 00:21:02,355 W. Curtis Preston: So hopefully they're able, I thought it 416 00:21:02,355 --> 00:21:03,735 was Mandiant or one of those. 417 00:21:03,735 --> 00:21:06,405 I may have stumbled across that in some article 418 00:21:06,510 --> 00:21:06,750 Prasanna Malaiyandi: Yeah. 419 00:21:06,755 --> 00:21:09,120 I just saw the phrase, leading, leading company. 420 00:21:09,135 --> 00:21:10,335 W. Curtis Preston: So I think. 421 00:21:11,220 --> 00:21:14,235 one is it takes time to bring them up to do the investigation, to 422 00:21:14,235 --> 00:21:16,305 figure out what they need to recover. 423 00:21:16,695 --> 00:21:21,375 So I'm thinking that doing that and then also making sure you have, because 424 00:21:21,380 --> 00:21:25,395 that's the one thing that stood out for me from talking to Tony Mendoza, was you 425 00:21:25,395 --> 00:21:30,495 needed to have sort of clean machines that you could start using for restores. 426 00:21:31,270 --> 00:21:33,795 Otherwise it's just gonna continue propagating, right? 427 00:21:33,795 --> 00:21:38,385 And so finding the hardware, right, because this is a managed company, right? 428 00:21:38,385 --> 00:21:41,865 So they probably have servers in rack, so procuring the 429 00:21:41,925 --> 00:21:45,495 Prasanna Malaiyandi: You would think if they had, if, if, if a company would have. 430 00:21:46,470 --> 00:21:49,860 , you know, I, I'm, I'm guessing they have an entire space just for racks. 431 00:21:50,040 --> 00:21:52,050 Uh, uh, uh, 432 00:21:52,995 --> 00:21:55,875 W. Curtis Preston: so, but, but finding the equipment right and then identifying 433 00:21:55,875 --> 00:21:57,555 the points in time, which are valid. 434 00:21:58,125 --> 00:21:58,365 Right. 435 00:21:58,575 --> 00:22:02,775 Standing up the infrastructure, the networking, right, making sure that 436 00:22:02,775 --> 00:22:04,695 there are no further security issues. 437 00:22:05,325 --> 00:22:07,995 Granted, seven days seems kind of long, but I thought 438 00:22:08,000 --> 00:22:09,105 that's kind of what Tony said. 439 00:22:09,105 --> 00:22:10,755 It took 'em before they started getting up 440 00:22:10,830 --> 00:22:11,670 Prasanna Malaiyandi: two weeks. 441 00:22:11,865 --> 00:22:14,325 W. Curtis Preston: two weeks before, well before they were fully up and 442 00:22:14,325 --> 00:22:16,875 running, but I think it was about a week before they could finally 443 00:22:16,875 --> 00:22:19,725 start doing restores and bringing up 444 00:22:19,785 --> 00:22:22,275 Prasanna Malaiyandi: I, I, I don't remember by, by the way, 445 00:22:22,275 --> 00:22:23,715 that was a really good episode. 446 00:22:23,745 --> 00:22:26,505 Uh, it was ransomware victim tells their story. 447 00:22:27,285 --> 00:22:33,795 Um, the, um, I, it's funny, you, you, you, you actually gave 448 00:22:33,795 --> 00:22:35,565 them a, that's an actual valid 449 00:22:35,805 --> 00:22:37,635 W. Curtis Preston: that that is a valid, that's why I said yeah, 450 00:22:37,655 --> 00:22:38,145 Prasanna Malaiyandi: Yeah. 451 00:22:38,655 --> 00:22:38,925 Yeah. 452 00:22:38,925 --> 00:22:39,465 That's pro. 453 00:22:39,525 --> 00:22:45,135 Possibly the only valid answer is, hey, This is hard. 454 00:22:45,165 --> 00:22:45,405 W. Curtis Preston: Yeah. 455 00:22:45,735 --> 00:22:47,985 But they should be more transparent, you know? 456 00:22:48,165 --> 00:22:49,875 Prasanna Malaiyandi: they should be more transparent. 457 00:22:49,875 --> 00:22:53,055 Why don't companies understand that? 458 00:22:53,625 --> 00:22:55,245 I don't get that. 459 00:22:55,665 --> 00:23:02,985 Um, but the worry is because due to the lack of transparency, is that, 460 00:23:03,165 --> 00:23:05,145 is that they don't have backups. 461 00:23:05,865 --> 00:23:09,975 They're so, so what, what have they done in the meantime for 462 00:23:10,425 --> 00:23:11,445 customers who just can't do. 463 00:23:12,090 --> 00:23:12,450 W. Curtis Preston: Yeah. 464 00:23:12,450 --> 00:23:16,170 So this is the thing that I saw in, that they were actually recommending is they're 465 00:23:16,170 --> 00:23:22,950 like, Hey, we went and procured Microsoft 365 licenses for you, so you can stand 466 00:23:22,950 --> 00:23:25,710 up your email and continue operating. 467 00:23:26,070 --> 00:23:30,180 And they're gonna help them set up, uh, what is it, forwarding rules. 468 00:23:30,180 --> 00:23:30,570 So 469 00:23:31,005 --> 00:23:32,865 Prasanna Malaiyandi: Yeah, so that incoming email will go to 470 00:23:33,210 --> 00:23:36,600 W. Curtis Preston: And they have like the Microsoft, uh, team on 471 00:23:37,170 --> 00:23:39,450 standby to help customers, right. 472 00:23:39,660 --> 00:23:41,970 Prasanna Malaiyandi: Meanwhile, there's, there's all these, there's all these 473 00:23:41,970 --> 00:23:45,930 email servers out there that have been trying to send mail to cus to, to, uh, 474 00:23:46,710 --> 00:23:49,140 Microsoft, uh, to Rackspace customers. 475 00:23:49,230 --> 00:23:50,970 And they're we're, we're trying to send the mail. 476 00:23:50,970 --> 00:23:52,060 We're trying to send the mail. 477 00:23:52,320 --> 00:23:53,280 Nobody's taking it. 478 00:23:53,340 --> 00:23:53,550 W. Curtis Preston: yeah. 479 00:23:53,610 --> 00:23:58,950 Well, and the thing is, even with this solution, right, it's only going forward. 480 00:23:58,950 --> 00:24:00,360 You're receiving new emails, right? 481 00:24:00,360 --> 00:24:04,530 All your old stuff is, oh, who knows what happened to that, right? 482 00:24:04,980 --> 00:24:07,530 Prasanna Malaiyandi: they did say that they provided for some 483 00:24:07,980 --> 00:24:11,280 customers an archive of, of emails. 484 00:24:11,295 --> 00:24:12,915 W. Curtis Preston: I thought they said they were trying to 485 00:24:12,915 --> 00:24:15,015 get to that, but they don't yet. 486 00:24:16,110 --> 00:24:19,020 Prasanna Malaiyandi: well, I thought that they gave it for some, but not all. 487 00:24:19,680 --> 00:24:26,070 Um, by the way, I was, I was, that, that's a clue for me, the fact 488 00:24:26,075 --> 00:24:30,030 that they said they had archives of the email, but not backups, 489 00:24:30,045 --> 00:24:32,625 W. Curtis Preston: I was looking at the article or from 490 00:24:32,670 --> 00:24:33,000 Prasanna Malaiyandi: Uhhuh, 491 00:24:33,645 --> 00:24:36,285 W. Curtis Preston: we are working to provide customers with archive of 492 00:24:36,285 --> 00:24:41,445 inboxes where available to eventually import over to Microsoft 365. 493 00:24:42,885 --> 00:24:43,425 Prasanna Malaiyandi: Right. 494 00:24:44,205 --> 00:24:44,955 W. Curtis Preston: So it may 495 00:24:45,135 --> 00:24:47,415 Prasanna Malaiyandi: the word archive is a bit, 496 00:24:47,505 --> 00:24:48,355 W. Curtis Preston: concerning. 497 00:24:48,525 --> 00:24:49,005 Prasanna Malaiyandi: you know? 498 00:24:49,665 --> 00:24:50,205 Yeah. 499 00:24:50,865 --> 00:24:52,815 Uh, archive is different than backup. 500 00:24:52,875 --> 00:24:54,375 You know, we have an episode on that. 501 00:24:54,405 --> 00:24:56,475 Please go listen to that if you have it. 502 00:24:56,745 --> 00:25:02,310 Um, the, um, Yeah, I don't know. 503 00:25:02,310 --> 00:25:05,730 I'm just not, I'm not, I don't have a good feeling here on, 504 00:25:05,835 --> 00:25:09,015 W. Curtis Preston: a little queasy in your tummy and it's not from being sick. 505 00:25:09,990 --> 00:25:10,410 Prasanna Malaiyandi: Yeah. 506 00:25:10,500 --> 00:25:11,040 Yeah. 507 00:25:11,610 --> 00:25:15,810 Um, I, I don't, I don't know what they're doing over there. 508 00:25:16,110 --> 00:25:24,510 Um, like I said, it, it all, it all starts with why didn't they have the 509 00:25:24,510 --> 00:25:25,800 service patch in the first place? 510 00:25:25,800 --> 00:25:27,900 That's, that's the first concerning thing. 511 00:25:28,875 --> 00:25:32,475 Um, the fact that we're a weekend and they're not saying that, you know, 512 00:25:32,565 --> 00:25:37,005 if they had said, l listen, we're we are, we have to do a server by server 513 00:25:37,010 --> 00:25:41,595 scrub to, to verify that the, you know, we've identified the malware. 514 00:25:41,595 --> 00:25:45,225 We now have to do a server by server scrub to make sure the malware isn't anywhere 515 00:25:45,225 --> 00:25:47,715 else and we need to wipe the servers. 516 00:25:47,865 --> 00:25:49,725 You know, but they're not saying anything. 517 00:25:49,725 --> 00:25:51,315 They're just saying We're, we're working on 518 00:25:51,315 --> 00:25:51,555 W. Curtis Preston: yeah. 519 00:25:51,735 --> 00:25:52,875 The other thing I wanna know, 520 00:25:53,145 --> 00:25:54,195 Prasanna Malaiyandi: any, yeah. 521 00:25:54,235 --> 00:25:54,585 Go. 522 00:25:54,645 --> 00:25:57,495 W. Curtis Preston: the other thing I'm wondering though is I know 523 00:25:57,495 --> 00:25:59,145 you're talking about backup, right? 524 00:25:59,145 --> 00:26:00,195 And restoring data. 525 00:26:00,825 --> 00:26:02,325 Do they not have a DR environment? 526 00:26:04,345 --> 00:26:06,945 You know, I know we, you know, we talk about this all day. 527 00:26:06,975 --> 00:26:07,845 Or maybe their DR. 528 00:26:07,845 --> 00:26:09,735 Environment was compromised as well. 529 00:26:12,090 --> 00:26:16,050 Right, and so we always talk about, right, you need a DR environment for 530 00:26:16,055 --> 00:26:20,160 situations like this where you can quickly spin up and continue operating 531 00:26:20,160 --> 00:26:23,520 rather than trying to go back and restore your data, keep those backups 532 00:26:23,520 --> 00:26:25,140 just in case so you can restore them. 533 00:26:25,170 --> 00:26:28,950 But you really should have a DR environment so you're not 534 00:26:28,950 --> 00:26:31,680 spending six plus days trying to bring up your environment. 535 00:26:35,265 --> 00:26:38,955 Prasanna Malaiyandi: But if you have a DR environment and you're doing 536 00:26:38,955 --> 00:26:42,525 host exchange, you're gonna have to be doing some sort of real time 537 00:26:42,525 --> 00:26:48,855 replication in order to, to have that DR environment be, uh, you know, effective. 538 00:26:48,995 --> 00:26:49,230 W. Curtis Preston: Yep. 539 00:26:49,500 --> 00:26:50,310 And maybe they're doing 540 00:26:50,415 --> 00:26:52,065 Prasanna Malaiyandi: not, I'm not saying I, I can't. 541 00:26:52,230 --> 00:26:52,530 W. Curtis Preston: Yeah. 542 00:26:52,620 --> 00:26:54,600 And, but even that replication, right? 543 00:26:54,600 --> 00:26:59,220 If it, so assuming the ransomware did not go horizontally into that DR 544 00:26:59,220 --> 00:27:00,450 environment, which is a big assumption. 545 00:27:01,635 --> 00:27:05,145 If you were doing exchange level replication at the application 546 00:27:05,145 --> 00:27:08,355 level, hopefully your DR site shouldn't have been compromised 547 00:27:08,985 --> 00:27:12,705 Prasanna Malaiyandi: It has a delayed, there's a delayed replication 548 00:27:12,825 --> 00:27:15,225 W. Curtis Preston: And you're also doing it at the application level, right? 549 00:27:15,255 --> 00:27:15,615 Rather 550 00:27:15,855 --> 00:27:16,665 Prasanna Malaiyandi: Right, right, 551 00:27:16,995 --> 00:27:18,495 W. Curtis Preston: at the database object level. 552 00:27:18,500 --> 00:27:18,765 Right. 553 00:27:19,425 --> 00:27:19,695 So 554 00:27:20,215 --> 00:27:20,705 Prasanna Malaiyandi: Yeah. 555 00:27:21,195 --> 00:27:22,105 Yeah, that makes sense. 556 00:27:22,680 --> 00:27:26,280 It's interesting, you know, it's like, well, did it, did it attack 557 00:27:26,280 --> 00:27:28,020 exchange, or did it attack windows? 558 00:27:28,020 --> 00:27:28,440 We don't know. 559 00:27:28,445 --> 00:27:29,220 We don't know anything. 560 00:27:29,220 --> 00:27:30,210 We don't know anything. 561 00:27:30,210 --> 00:27:33,210 Prasanna, why don't we know anything? 562 00:27:33,765 --> 00:27:34,815 W. Curtis Preston: That's how these things go. 563 00:27:34,815 --> 00:27:37,395 Well, hopefully they publish more information. 564 00:27:37,815 --> 00:27:41,565 I'm not holding my breath for that though, but I think it could be a good 565 00:27:41,565 --> 00:27:47,145 learning opportunity because I wanna say that the US government, right, had 566 00:27:47,150 --> 00:27:52,035 a big push for patch exchange servers because of these specific issues. 567 00:27:52,875 --> 00:27:55,905 Like a couple months ago, I think there was like a cisa. 568 00:27:55,995 --> 00:27:57,705 Prasanna Malaiyandi: well that would've been helpful a couple of months 569 00:27:57,840 --> 00:27:58,860 W. Curtis Preston: I thought so. 570 00:27:58,860 --> 00:28:00,820 I could be wrong, but I thought there was something 571 00:28:02,895 --> 00:28:05,835 Prasanna Malaiyandi: So, uh, I want to tack on. 572 00:28:07,335 --> 00:28:13,950 , um, basically put the, put, you know, on, on a related note to this, cause 573 00:28:13,955 --> 00:28:15,330 I'm tired of talking about Rackspace. 574 00:28:15,330 --> 00:28:16,230 It's too depressing. 575 00:28:16,680 --> 00:28:19,140 Uh, I wanna talk about a company I'd never heard of before. 576 00:28:20,160 --> 00:28:29,250 Um, they're referred to as, uh, south Korea's, um, Google, and that 577 00:28:29,250 --> 00:28:32,220 is the name of the, I don't know if, I don't know if I'm pronouncing 578 00:28:32,225 --> 00:28:34,120 it right, but it looks like Ka. 579 00:28:35,880 --> 00:28:40,515 um, like, it's like, it's like the way cocoa is spelled properly, but except 580 00:28:40,515 --> 00:28:46,796 with Case That's the, so I'm sort of cacao, that's how I'm pronouncing it. 581 00:28:46,801 --> 00:28:49,995 Like, like, you know, like the, the Bean for, for chocolate. 582 00:28:50,715 --> 00:28:52,905 Um, so they, 583 00:28:52,965 --> 00:28:55,725 W. Curtis Preston: This article we found on the register, 584 00:28:56,295 --> 00:28:56,565 Prasanna Malaiyandi: yeah. 585 00:28:56,565 --> 00:28:57,555 On the register. 586 00:28:57,825 --> 00:29:01,005 Um, so, oh, it's from si Simon. 587 00:29:01,005 --> 00:29:01,695 I know Simon. 588 00:29:02,175 --> 00:29:02,895 Hi Simon. 589 00:29:02,900 --> 00:29:03,435 I don't know if he 590 00:29:03,465 --> 00:29:06,225 W. Curtis Preston: what was it, title of the article just for 591 00:29:06,270 --> 00:29:07,830 Prasanna Malaiyandi: Uh, well there's two articles. 592 00:29:07,830 --> 00:29:11,070 There's Data Center Fire Takes Out South Korea's Top Two Web 593 00:29:11,070 --> 00:29:15,000 Giants, and then a follow up article that was back in October. 594 00:29:15,000 --> 00:29:20,670 A follow up article is it's 2022 and a Korean web Giant only now decided to 595 00:29:20,670 --> 00:29:30,720 write a Dr Plan So, uh, the first part is reminiscent of, um, the O V H fire, 596 00:29:30,725 --> 00:29:37,365 and that is that these guys apparently, What I'm, again, what I'm deducing there, 597 00:29:37,365 --> 00:29:40,605 there were two web giants, Neve and Cacao. 598 00:29:41,175 --> 00:29:44,505 They both experienced service interruptions after a data center that 599 00:29:44,505 --> 00:29:47,625 hosts much of their infrastructure was shut down by a Sunday fire. 600 00:29:48,375 --> 00:29:55,186 So they, they are Google-like, but they're, they're, uh, in that they 601 00:29:55,191 --> 00:29:58,305 have like Facebook and messaging and a lot of different stuff like that. 602 00:29:58,725 --> 00:30:02,535 I don't think they're search engine type stuff, but they. 603 00:30:03,630 --> 00:30:09,930 They and this other web giant, um, were taken down by this data center fire, 604 00:30:09,990 --> 00:30:15,990 which as we, again, we, we can only infer from things they, they're, they're 605 00:30:15,990 --> 00:30:18,090 hosted in somebody else's data center. 606 00:30:18,090 --> 00:30:19,500 It's not their data center. 607 00:30:20,430 --> 00:30:23,250 And, and it's not a cloud data center 608 00:30:23,310 --> 00:30:24,150 W. Curtis Preston: it's like a cola. 609 00:30:24,270 --> 00:30:25,230 Prasanna Malaiyandi: a data center. 610 00:30:25,235 --> 00:30:29,340 Yeah, it's like a colo and then the, the, the. 611 00:30:29,850 --> 00:30:33,840 Sort of outcome from that is that this company has decided to build 612 00:30:33,840 --> 00:30:38,430 their own data center and they think now that maybe they should get a DR. 613 00:30:38,430 --> 00:30:38,790 Plan. 614 00:30:41,775 --> 00:30:47,715 W. Curtis Preston: it's, it's surprising how often sort of backup 615 00:30:47,720 --> 00:30:50,445 and, and Chris, I know we've talked about it so many times, right? 616 00:30:50,445 --> 00:30:54,645 And, and we've had folks on talking about, okay, this is why it's important to have 617 00:30:54,645 --> 00:30:56,775 a plan and to have stakeholders aligned. 618 00:30:57,195 --> 00:31:00,255 But no one ever thinks about DR and backup until it's. 619 00:31:03,360 --> 00:31:03,810 Prasanna Malaiyandi: Yeah. 620 00:31:04,200 --> 00:31:08,580 Uh, so I guess what happened here is that the Korean government, south 621 00:31:08,580 --> 00:31:12,990 Korean government sternly criticized cacao and its c e o resigned. 622 00:31:13,830 --> 00:31:19,560 So they, um, they've unveiled a strategy to create tech teams, develop 623 00:31:19,565 --> 00:31:23,190 a business continuity plan, and built disaster recovery facilities. 624 00:31:23,870 --> 00:31:28,580 Um, you know, and the, the, the line in here, it's a little odd in this day and 625 00:31:28,580 --> 00:31:32,030 age that a company of their size doesn't have these things in place already. 626 00:31:32,570 --> 00:31:40,790 But this idea that the blaze, you know, the, the, so the impact of 627 00:31:40,790 --> 00:31:46,700 this on everyday Koreans is that they all rely on this service. 628 00:31:46,700 --> 00:31:49,100 This is what, this is why I saw it as very much this related. 629 00:31:49,400 --> 00:31:55,395 They all rely on these services of like, , uh, communi for communications, right? 630 00:31:55,455 --> 00:32:01,005 Um, it says they've assumed the status of de facto telecommunications 631 00:32:01,005 --> 00:32:02,325 infrastructure, right? 632 00:32:02,775 --> 00:32:05,265 W. Curtis Preston: And so when you go down, that affects so 633 00:32:05,265 --> 00:32:06,855 many people day in and day out, 634 00:32:07,065 --> 00:32:07,575 Prasanna Malaiyandi: yeah. 635 00:32:07,855 --> 00:32:08,275 W. Curtis Preston: yep. 636 00:32:08,895 --> 00:32:09,525 Prasanna Malaiyandi: Yeah. 637 00:32:09,525 --> 00:32:14,595 So, um, so you have two companies where they were, they were hosting 638 00:32:14,595 --> 00:32:17,535 things, they were providing services. 639 00:32:18,180 --> 00:32:19,200 Many other people. 640 00:32:19,200 --> 00:32:21,120 In one case it's thousands of companies. 641 00:32:21,120 --> 00:32:26,040 In another case it's millions of, of everyday citizens that used them. 642 00:32:26,970 --> 00:32:31,770 And then both of them lost data due to some sort of thing. 643 00:32:31,800 --> 00:32:35,370 Uh, one was an attack, one was a fire, and neither of them had 644 00:32:35,430 --> 00:32:37,800 a plan to, to work around that. 645 00:32:39,180 --> 00:32:40,350 W. Curtis Preston: And, and, and 646 00:32:40,440 --> 00:32:41,580 Prasanna Malaiyandi: What am I doing here? 647 00:32:42,540 --> 00:32:44,040 W. Curtis Preston: they should listen to the podcast. 648 00:32:44,040 --> 00:32:45,150 That's what they should be doing. 649 00:32:45,450 --> 00:32:45,840 But, 650 00:32:46,050 --> 00:32:46,530 Prasanna Malaiyandi: what it is. 651 00:32:47,100 --> 00:32:48,210 W. Curtis Preston: but I think. 652 00:32:49,290 --> 00:32:53,580 I want to give maybe the benefit of the doubt that maybe they had 653 00:32:53,585 --> 00:32:59,970 planned for some types of outages, but they may not have planned for 654 00:32:59,970 --> 00:33:01,890 these types, these specific ones. 655 00:33:03,420 --> 00:33:04,350 Although in the case of 656 00:33:04,380 --> 00:33:06,540 Prasanna Malaiyandi: mean like the loss of an entire data center, 657 00:33:08,400 --> 00:33:08,520 W. Curtis Preston: Right. 658 00:33:08,580 --> 00:33:08,940 May, 659 00:33:09,070 --> 00:33:09,420 Prasanna Malaiyandi: what a Dr. 660 00:33:09,420 --> 00:33:09,990 Plan is, 661 00:33:10,320 --> 00:33:14,610 W. Curtis Preston: well, maybe they were relying on the other, like the host. 662 00:33:15,735 --> 00:33:18,475 Data center infrastructure deal with that. 663 00:33:19,915 --> 00:33:20,475 Great. 664 00:33:20,895 --> 00:33:22,115 Hey, should have asked a question. 665 00:33:22,115 --> 00:33:22,395 Yep. 666 00:33:23,955 --> 00:33:24,465 Prasanna Malaiyandi: Right? 667 00:33:24,795 --> 00:33:27,045 Like, you know, we talk about this all the time. 668 00:33:27,075 --> 00:33:27,525 Right? 669 00:33:28,005 --> 00:33:31,725 And, and, and by the way, you know, so I, I mentioned in the ear in 670 00:33:31,725 --> 00:33:34,815 the early part of the podcast that this was gonna touch on a couple, 671 00:33:34,995 --> 00:33:36,435 couple of hobby horses for me. 672 00:33:37,215 --> 00:33:45,120 One is that, You should not trust your supplier of services to be 673 00:33:45,120 --> 00:33:48,360 the backer of services, right? 674 00:33:48,510 --> 00:33:50,910 W. Curtis Preston: Unless it's written in contract or even then 675 00:33:51,000 --> 00:33:51,480 Prasanna Malaiyandi: What? 676 00:33:51,840 --> 00:33:52,290 No, no, no. 677 00:33:52,290 --> 00:33:53,100 I don't think so. 678 00:33:53,160 --> 00:33:55,830 I, I think that, I think there's a, um, 679 00:33:55,890 --> 00:33:56,520 W. Curtis Preston: separation 680 00:33:56,520 --> 00:33:58,380 Prasanna Malaiyandi: there's an, yeah. 681 00:33:58,380 --> 00:33:58,390 Yeah. 682 00:33:58,950 --> 00:34:00,120 That, that backup. 683 00:34:00,120 --> 00:34:02,790 Backup should be a backup, right? 684 00:34:03,210 --> 00:34:06,960 Um, that it should be done by somebody else. 685 00:34:06,965 --> 00:34:08,310 This is a, this is. 686 00:34:10,050 --> 00:34:14,160 Sort of a separation of powers, um, separation 687 00:34:14,315 --> 00:34:16,385 W. Curtis Preston: Or shared responsibility model. 688 00:34:16,680 --> 00:34:18,210 Prasanna Malaiyandi: Shared responsibility, right? 689 00:34:18,510 --> 00:34:24,510 I, I think it's just best practice to have your primary stuff by one vendor and 690 00:34:24,510 --> 00:34:28,080 your backup stuff done by another vendor. 691 00:34:28,380 --> 00:34:30,480 That's the way it's always been done. 692 00:34:31,575 --> 00:34:34,605 , and then suddenly we start throwing that up in the air as to maybe 693 00:34:34,605 --> 00:34:39,615 that's, you know, maybe we can save money if we use the services, right? 694 00:34:39,615 --> 00:34:43,365 I think back to O V H and what happened there where we, where they lost the data 695 00:34:43,365 --> 00:34:46,725 center, it turns out their backup stunk because they were just in the corner. 696 00:34:47,535 --> 00:34:47,985 Right? 697 00:34:49,305 --> 00:34:51,765 W. Curtis Preston: But I, I wanna challenge you that, on that challenge. 698 00:34:51,765 --> 00:34:53,745 You on that though, Curtis, right? 699 00:34:53,750 --> 00:34:53,925 I 700 00:34:53,925 --> 00:34:54,375 Prasanna Malaiyandi: right. 701 00:34:56,035 --> 00:35:02,175 W. Curtis Preston: I think that, yes, 90% of the time don't trust the vendor, right? 702 00:35:02,175 --> 00:35:04,035 The single vendor to do the right thing. 703 00:35:05,190 --> 00:35:05,610 Prasanna Malaiyandi: Yeah. 704 00:35:06,075 --> 00:35:08,515 W. Curtis Preston: I feel if you can ask the right question. 705 00:35:09,380 --> 00:35:12,935 , do the tests, prove it out, get it in contract, 706 00:35:14,250 --> 00:35:14,760 Prasanna Malaiyandi: Yeah. 707 00:35:14,835 --> 00:35:17,565 W. Curtis Preston: the full testing, which is effort, right? 708 00:35:17,565 --> 00:35:20,355 It might just be easier to go do it yourself, right? 709 00:35:20,385 --> 00:35:25,545 But I think if you can get it in terms and verify it and prove it out, 710 00:35:26,295 --> 00:35:32,325 I Prasannally think it's okay to go with, like to trust that single person 711 00:35:32,895 --> 00:35:34,425 Prasanna Malaiyandi: Do you have an example of that? 712 00:35:36,285 --> 00:35:37,215 Because I don't, 713 00:35:37,425 --> 00:35:37,815 W. Curtis Preston: AWS backup. 714 00:35:41,295 --> 00:35:48,720 Prasanna Malaiyandi: um, yeah, so, uh, Well, but, but that's not the same though. 715 00:35:48,750 --> 00:35:52,500 That's AWS Backup is a feature that you use, 716 00:35:52,860 --> 00:35:53,520 W. Curtis Preston: Yes. 717 00:35:53,880 --> 00:35:58,230 Prasanna Malaiyandi: There's no, there's no AWS backup service that 718 00:35:58,230 --> 00:36:03,060 you rely on, and by service, I mean, you, you understand what I'm saying? 719 00:36:03,060 --> 00:36:03,840 It's not like 720 00:36:03,840 --> 00:36:05,160 W. Curtis Preston: it's not a managed service. 721 00:36:06,320 --> 00:36:08,670 Prasanna Malaiyandi: it is, it is a feature that you 722 00:36:08,670 --> 00:36:11,430 use and you, you are going 723 00:36:11,435 --> 00:36:12,060 to use. 724 00:36:13,035 --> 00:36:15,435 The snapshots and you're responsible for managing it. 725 00:36:15,435 --> 00:36:19,275 What I'm talking about is relying, you know, putting all 726 00:36:19,275 --> 00:36:20,835 of the burden on the vendor. 727 00:36:21,075 --> 00:36:23,055 I don't know of a service where, 728 00:36:23,430 --> 00:36:26,280 W. Curtis Preston: But don't they like, like if you, there are companies 729 00:36:26,310 --> 00:36:28,170 that do manage services, right? 730 00:36:28,170 --> 00:36:31,710 Where they take over your infrastructure and they operate it 731 00:36:32,445 --> 00:36:32,955 Prasanna Malaiyandi: yep. 732 00:36:33,180 --> 00:36:33,510 W. Curtis Preston: case. 733 00:36:33,515 --> 00:36:35,550 So, but they'll bring in multiple vendors. 734 00:36:36,970 --> 00:36:37,250 Right? 735 00:36:37,730 --> 00:36:38,530 Sometimes. 736 00:36:38,895 --> 00:36:40,845 Prasanna Malaiyandi: That that's a different, that's a different thing. 737 00:36:40,935 --> 00:36:47,165 I, I, let's just say, you know, um, I'm, I'm just, I'm just saying if, 738 00:36:47,165 --> 00:36:48,585 if you're asking me my druthers, 739 00:36:48,850 --> 00:36:49,340 W. Curtis Preston: Yeah. 740 00:36:49,670 --> 00:36:51,540 No, no, it's no. 741 00:36:51,830 --> 00:36:54,645 Prasanna Malaiyandi: phrase, I would rather you have one vendor, 742 00:36:54,645 --> 00:36:56,565 dut and another vendor do B, 743 00:36:56,620 --> 00:36:58,270 W. Curtis Preston: A hundred percent agree a hundred percent. 744 00:36:58,785 --> 00:36:59,415 Prasanna Malaiyandi: Yeah. 745 00:36:59,535 --> 00:37:02,055 Um, I, I can't think of a situation. 746 00:37:02,865 --> 00:37:08,460 So for example, I was going to perhaps, Think of, so it's one reason, like, I 747 00:37:08,460 --> 00:37:13,170 don't like whatever Microsoft is currently supplying regarding Microsoft 365. 748 00:37:13,350 --> 00:37:16,770 First off, they don't have a backup service for Microsoft 365. 749 00:37:17,190 --> 00:37:18,480 They do have an archive service. 750 00:37:18,485 --> 00:37:22,740 They have an e-discovery service, but they don't have a backup service, so, 751 00:37:24,120 --> 00:37:27,870 W. Curtis Preston: but if I took, uh, who is, who is, uh, Eric? 752 00:37:29,495 --> 00:37:31,740 Firstly, what was the company he worked for? 753 00:37:32,130 --> 00:37:32,580 Right? 754 00:37:33,060 --> 00:37:38,010 Would you say that they are a service, a managed service provider? 755 00:37:39,285 --> 00:37:40,125 Prasanna Malaiyandi: Yeah, they are. 756 00:37:40,695 --> 00:37:42,315 Uh, well they were, yeah, they were. 757 00:37:42,675 --> 00:37:43,395 Yes. 758 00:37:43,695 --> 00:37:49,155 They're, cuz they do, they do private cloud, essentially infrastructure. 759 00:37:49,155 --> 00:37:49,575 Right? 760 00:37:50,670 --> 00:37:53,250 W. Curtis Preston: but then they're bringing in other vendors and they're 761 00:37:53,250 --> 00:37:54,930 offering the entire package, right? 762 00:37:56,015 --> 00:37:56,505 Prasanna Malaiyandi: yeah. 763 00:37:56,510 --> 00:37:56,715 Good. 764 00:37:56,775 --> 00:37:58,005 Uh, good, better, best. 765 00:37:58,005 --> 00:37:58,425 Right. 766 00:37:58,515 --> 00:38:01,125 Again, if you're asking me if. 767 00:38:02,205 --> 00:38:07,335 Again, my choice would be to have a different vendor do backup and recovery. 768 00:38:07,605 --> 00:38:08,025 Right? 769 00:38:08,055 --> 00:38:10,785 Because if you find out your vendor is an idiot, 770 00:38:11,610 --> 00:38:12,420 W. Curtis Preston: You're protected. 771 00:38:12,615 --> 00:38:14,445 Prasanna Malaiyandi: It's, you're protected. 772 00:38:14,895 --> 00:38:19,005 Well, the chances of you having two idiot vendors is less, right? 773 00:38:19,305 --> 00:38:21,285 Uh, so that's, that's one hobby horse. 774 00:38:21,315 --> 00:38:25,785 And then the other hobby horse is, I can't believe, um, you 775 00:38:25,785 --> 00:38:30,045 know, that just this idea that. 776 00:38:31,185 --> 00:38:35,625 People relied entirely on their, people just relied entirely under their backup. 777 00:38:36,285 --> 00:38:38,715 Clearly, nobody pushed them on it, right? 778 00:38:39,105 --> 00:38:41,745 Nobody pushed them on, you know, what's your DR plan? 779 00:38:42,645 --> 00:38:46,965 All these people paying 'em all this money, and they're not pushing 780 00:38:46,965 --> 00:38:49,245 them on, what's your DR plan? 781 00:38:49,290 --> 00:38:49,680 W. Curtis Preston: Yep. 782 00:38:50,925 --> 00:38:51,645 Prasanna Malaiyandi: You know? 783 00:38:52,425 --> 00:38:54,135 You know, I don't, I don't know. 784 00:38:54,195 --> 00:38:55,195 I don't know what to say about. 785 00:38:56,850 --> 00:38:57,180 W. Curtis Preston: Dr. 786 00:38:57,185 --> 00:38:58,230 Is Asmar. 787 00:38:59,490 --> 00:39:02,760 Prasanna Malaiyandi: I don't wanna be victim blaming at the same time. 788 00:39:02,940 --> 00:39:09,150 You know, this is clearly Rackspace and ca cow's responsibility. 789 00:39:09,330 --> 00:39:15,790 Uh, but if you are sitting there and you are using vendors and you are , you're 790 00:39:15,790 --> 00:39:20,430 using vendors for stuff, you should be inquiring as to their DR plans and 791 00:39:20,430 --> 00:39:23,160 their ransomware readiness plans and 792 00:39:23,595 --> 00:39:26,775 W. Curtis Preston: Was this covered in your book when we talked 793 00:39:26,775 --> 00:39:28,665 about talking about stakeholders? 794 00:39:29,010 --> 00:39:30,750 Prasanna Malaiyandi: I can't, I can't remember. 795 00:39:31,290 --> 00:39:34,110 I can't remember if it wasn't or not, or if it was or not. 796 00:39:34,740 --> 00:39:38,370 Um, mainly the book was about how to make sure you're ready. 797 00:39:38,430 --> 00:39:38,850 Right? 798 00:39:39,570 --> 00:39:42,300 But I don't know. 799 00:39:42,810 --> 00:39:45,720 So been, it's a depressing, it's a depressing episode. 800 00:39:45,720 --> 00:39:47,070 We should talk about puppies for. 801 00:39:47,625 --> 00:39:49,305 W. Curtis Preston: Well, it's not a depressing episode. 802 00:39:49,305 --> 00:39:50,955 I think this is one of those things, right? 803 00:39:51,495 --> 00:39:56,355 The silver lining is, this is lessons that other companies can look at, and 804 00:39:56,355 --> 00:40:00,465 hopefully they can be like, Hey, we really should be thinking about what we're doing, 805 00:40:00,465 --> 00:40:02,565 and do we have Dr, do we have backup? 806 00:40:02,895 --> 00:40:03,435 Do we have a 807 00:40:03,645 --> 00:40:04,845 Prasanna Malaiyandi: Take this opportunity. 808 00:40:04,940 --> 00:40:05,300 W. Curtis Preston: Yeah. 809 00:40:05,810 --> 00:40:10,820 Or the other thing is if you are using a SaaS service or who, or a managed service 810 00:40:10,820 --> 00:40:13,520 provider, ask them, what are your plans? 811 00:40:13,525 --> 00:40:18,350 Take this opportunity because everyone's gonna be asking, Hey, what is going on? 812 00:40:19,485 --> 00:40:19,995 Prasanna Malaiyandi: Yeah. 813 00:40:20,155 --> 00:40:23,955 If, if, yeah, if you're one of these people that I don't understand, 814 00:40:23,955 --> 00:40:27,945 by the way, that's using hosted exchange in somebody else's data 815 00:40:27,945 --> 00:40:33,615 center instead of Microsoft 365, uh, by the way, feel free to contact us. 816 00:40:33,615 --> 00:40:37,395 Uh, you know, I didn't mention, you know, that, that, you know, you can reach out 817 00:40:37,395 --> 00:40:42,855 to us at WC presson on Twitter or w Curtis Preston at gmail as long as Twitter stays 818 00:40:42,855 --> 00:40:49,065 up and, um, You know, we'd, I'd love to, if, if you've got an answer as to why you 819 00:40:49,065 --> 00:40:53,145 would use hosted exchange over Microsoft 365, uh, I would love to know it. 820 00:40:53,475 --> 00:40:54,495 But if you have that, yeah. 821 00:40:54,500 --> 00:40:57,285 It's time to reach out to that vendor or hosted anything, 822 00:40:57,560 --> 00:40:57,885 W. Curtis Preston: anything. 823 00:40:57,885 --> 00:40:58,335 Exactly. 824 00:40:58,335 --> 00:40:59,215 It's not just email. 825 00:40:59,385 --> 00:41:02,535 Prasanna Malaiyandi: Yeah, I mean, I, you know, this, this podcast is 826 00:41:02,535 --> 00:41:08,475 hosted, backup Central is hosted, but um, I know what the backup setup is. 827 00:41:08,505 --> 00:41:08,895 Hello? 828 00:41:08,895 --> 00:41:09,375 Kopi 829 00:41:12,600 --> 00:41:14,700 Coffee always wants to get on the podcast. 830 00:41:15,360 --> 00:41:17,370 Um, yeah. 831 00:41:17,370 --> 00:41:21,060 So I know what the backups are on that because I, I make them happen. 832 00:41:21,180 --> 00:41:21,630 Right. 833 00:41:22,710 --> 00:41:23,760 But, um, 834 00:41:24,840 --> 00:41:27,630 W. Curtis Preston: And then for your Backup Central's website too, right? 835 00:41:27,660 --> 00:41:31,260 You have a hosted WordPress site, but you're doing the backups yourself. 836 00:41:32,190 --> 00:41:32,550 Prasanna Malaiyandi: Yeah. 837 00:41:32,550 --> 00:41:38,310 Well, it's part of the Sea Sea Panel Sea panel. 838 00:41:39,180 --> 00:41:41,130 It's, it's run by C panel. 839 00:41:41,130 --> 00:41:46,950 And then C panel allows me to configure a backup, which that backup, daily backup 840 00:41:46,950 --> 00:41:50,640 is then copied to, uh, S3 actually, right? 841 00:41:50,640 --> 00:41:55,170 And then, and it's automatically deleted after a certain number of. 842 00:41:55,730 --> 00:41:56,450 Days. 843 00:41:56,480 --> 00:41:56,930 Right. 844 00:41:57,020 --> 00:42:00,710 Um, so it's not, it's not, the backup is not stored. 845 00:42:00,800 --> 00:42:01,820 So that's another example. 846 00:42:01,820 --> 00:42:04,310 Kind of like what you were talking about, like aw s backup. 847 00:42:04,670 --> 00:42:08,570 I don't rely on C panel or my hosting provider to do the backup, by the 848 00:42:08,570 --> 00:42:10,220 way, they do offer a backup service. 849 00:42:10,340 --> 00:42:11,870 See, I do eat my 850 00:42:11,930 --> 00:42:12,420 W. Curtis Preston: That. 851 00:42:12,620 --> 00:42:15,050 That's why I was telling, that's why I brought that up, that example, right. 852 00:42:15,650 --> 00:42:17,750 Prasanna Malaiyandi: They do offer a hosted backup service. 853 00:42:17,750 --> 00:42:20,750 LiquidWeb is the name of my hosting provider, by the way, love. 854 00:42:21,355 --> 00:42:26,095 Been with them now for a really long time and I, you know, they are a actual managed 855 00:42:26,095 --> 00:42:33,325 server service provider for hosting and, um, the, they do offer a backup 856 00:42:33,325 --> 00:42:37,195 service and instead I use the features of C Panel to create a backup, which 857 00:42:37,195 --> 00:42:40,525 is then, um, you know, sent over to s3. 858 00:42:40,945 --> 00:42:44,755 And, uh, I think I keep 90 days even though I think that's ridiculous. 859 00:42:45,115 --> 00:42:46,985 And my Amazon S3. 860 00:42:47,895 --> 00:42:51,105 Is, uh, like $2 and 83 cents, something like that. 861 00:42:51,630 --> 00:42:54,840 W. Curtis Preston: Maybe you should be looking at S three ia. 862 00:42:54,840 --> 00:42:56,100 Your cost might drop 863 00:42:57,225 --> 00:42:57,825 Prasanna Malaiyandi: Yeah. 864 00:42:57,885 --> 00:42:58,425 Yeah. 865 00:42:58,485 --> 00:43:04,065 Cuz I, you know, I've, I've used my backups two or three times, but, 866 00:43:04,065 --> 00:43:08,445 um, yeah, I don't know if it's, I don't know if it's possible, but 867 00:43:08,515 --> 00:43:10,270 W. Curtis Preston: the saving of 35 cents. 868 00:43:11,725 --> 00:43:12,215 Prasanna Malaiyandi: Yeah. 869 00:43:14,025 --> 00:43:14,865 But, uh, yeah. 870 00:43:14,865 --> 00:43:17,295 Anyway, just l just investigate your vendors. 871 00:43:17,295 --> 00:43:21,765 Will you check to see if they're doing, you know, I, I 872 00:43:21,945 --> 00:43:23,655 wish the best for Rackspace. 873 00:43:23,655 --> 00:43:25,395 I wish the best for their customers. 874 00:43:25,665 --> 00:43:28,575 I hope that by the time you hear this, this has all been sorted out. 875 00:43:29,295 --> 00:43:31,365 If it hasn't, dear Lord. 876 00:43:32,655 --> 00:43:37,005 Anyway, well, alright, uh, hope you enjoyed this episode. 877 00:43:37,125 --> 00:43:40,515 Remember to subscribe so that you can restore it all.