Welcome back for another great episode.
Sarah:My name is Sarah Karakaian.
Annette:My name is Annette Grant, and together we're--
Both Annette & Sarah:Thanks for Visiting.
Sarah:And this is the--
Both Annette & Sarah:Hosting Hotline.
Sarah:Today we're going to talk about bounce houses.
Questions:Hi, this is Ingrid from Rowe Rentals in Columbus, Ohio.
Questions:I have a question regarding safety and liability.
Questions:What is your take on guests wanting to bring rentals, such as bounce houses,
Questions:and tents, or chairs onto your property?
Sarah:Listeners, spoiler alert, we do know Ingrid.
Annette:And didyou hear her baby?
Annette:That's the first baby on the Hosting Hotline.
Sarah:I know.
Sarah:He's so cute.
Sarah:He's cute in real life too.
Sarah:So I know Ingrid.
Sarah:I actually know this story.
Sarah:Her and her husband have an epic business here in Columbus, Ohio, next
Sarah:level downtown short-term rentals.
Sarah:Anyhoo, she messaged me when this happened, and we were talking about it.
Sarah:I'm going to color that in a little bit more.
Sarah:But what we did was we reached out to our attorney, but he's on paternity leave.
Sarah:Rest up Scott Brown.
Sarah:And we also reached out to our good friend Justin at Breezeway.
Sarah:He is an international safety expert, but he also used to manage upwards of 600--
Annette:I know.
Annette:It blows my mind.
Sarah:600 plus vacation rentals in the New England area.
Sarah:So this man knows a thing or two about these outside things.
Sarah:It's interesting to see what Justin had to say.
Sarah:So let's hear what his recording is.
Justin:There's a couple different ways to approach this question, but
Justin:first and foremost, if someone wants to bring a tent, or an inflatable
Justin:pool, or a bouncy house to the rental property, that's fine if it's stuff
Justin:that they've purchased on their own, they're bringing to the property,
Justin:and they're going to use it low key.
Justin:If you're dealing with a bouncy house where you've rented it
Justin:for a big gathering, then you need to get event insurance.
Justin:An event insurance is $75.
Justin:Easy to get.
Justin:You can find it online.
Justin:Just Google it.
Justin:And that way you're covered for any of your renters and their
Justin:guests that are using these items.
Justin:Now, very important to remember, not really from a safety side,
Justin:all those items are going to leave big brown marks on your lawn.
Justin:So personally, I would never allow them.
Justin:And as a professional rental manager years ago, I would never allow
Justin:anything that would leave marks on the ground at the property.
Justin:And I get it.
Justin:It's not safety-related.
Justin:Supplying those items, you don't ever want to do.
Justin:You don't even provide pool toys, so you're certainly not going to provide
Justin:an inflatable pool or a bouncy house.
Justin:So just think about it.
Justin:Make sure that you're being smart when you talk to your guests about it.
Justin:Think heavily about event insurance, and watch those brown spots on your lawn.
Sarah:I was shocked that Justin brought up the brown spots.
Sarah:I'm sure he got some--
Annette:Because it'll ruin itfor so long.
Sarah:Some memories coming back of these things happening.
Sarah:I like Justin's point of view of the event insurance, but I also want to encourage
Sarah:listeners too to not only look at the event insurance as an option if your
Sarah:guests want to bring something like this.
Sarah:But I'd also talk to your attorney.
Sarah:I'm going to say this because I know that Ingrid did talk to her
Sarah:attorney, and he was like, heck no.
Sarah:It's just not worth it.
Sarah:Even if she had them all individually sign a waiver, they were not about it.
Sarah:They're like, it's just not worth what could happen.
Sarah:Even the time it would take if, God forbid, an accident happened and
Sarah:someone got hurt and they brought it on and she had event insurance, the
Sarah:timing it would take to figure all that out, I don't think it's worth it.
Annette:It's painful thinking about it.
Annette:AD MARKER
Annette:Something we didn't talk about in any of it yet is, depending on how close
Annette:you are to your neighbors, this could be a huge issue in the neighborhood for sure.
Annette:But let's talk about how you can maybe put some of this in your listing, in
Annette:your house rules, Sarah, ahead of time to mitigate any issues if, for some
Annette:reason, someone just shows up and they don't even think to ask you because
Annette:it just doesn't cross their mind.
Sarah:Right.
Sarah:They're like, I rent your property.
Sarah:I own this now for a couple days.
Sarah:And that's what Ingrid and I talked about when she brought this to my attention.
Sarah:I was like, well, the good news about this whole situation is now
Sarah:you know how to round out your house rules a little bit more.
Sarah:You know that you don't want to allow this.
Sarah:And that way, a guest, when they book, they either sign their guest
Sarah:rental agreement-- whether they read it or not is up to them.
Sarah:Or also you can say it on the OTAs, you confirming your booking
Sarah:means that you've read our house rules and you agree to all of them.
Sarah:And make sure that it's in there, that these third party, these rental, what do
Sarah:you call them, amenities, I guess, that you bring without our permission, you
Sarah:won't be able to use them at our property.
Sarah:And so you can just make your house rules a little bit more robust.
Sarah:And here's the thing.
Sarah:Maybe you're listening to this episode and you're like, but I
Sarah:have the perfect property, as Justin would say, a bouncy house.
Sarah:What you could do is, before you even get this question or any of the
Sarah:other questions that you might get from a guest, like, can they bring, I
Sarah:don't know, a trampoline or any fun--
Annette:A tent.
Sarah:A tent.
Annette:I likewhat Justin said there.
Annette:That would be very common.
Annette:Like, hey, I want to bring a tent because I'm having a family
Annette:reunion or a few extra people.
Annette:Those are things I can see happening.
Sarah:So talk to your attorney now, ahead of time, and figure out what
Sarah:ducks you'd have to have in a row in order to accommodate these things.
Sarah:I know when we used to manage a very large vacation rental with a lot
Sarah:of land, you cannot bring a boat.
Sarah:You cannot bring in our RV.
Sarah:You cannot bring a tent.
Sarah:And that was in our rental agreement.
Sarah:We didn't want them parking these things.
Sarah:It had safety implications, so that's why we couldn't allow them.
Sarah:And also the whole, like, the grass being indented and leaving brown spots.
Sarah:It could really ruin your landscape.
Annette:I will say, the bounce house, that one was a surprise to
Annette:me to hear about the bounce house.
Sarah:She told me about that, and I was like, I'm sorry.
Annette:Let's wrap this one up, though.
Annette:The guest did not end up staying.
Sarah:No, they ended up staying.
Annette:Oh, they did.
Annette:So the bounce house flew under the radar?
Sarah:Yeah.
Annette:Ooh.
Sarah:And so they were already--
Annette:Did the bounce house show up, and they started installing it?
Annette:It's a big--
Sarah:Okay.
Sarah:This might be he said, she said, so Ingrid, don't kill me, but I feel like
Sarah:the cleaning team reported back to Ingrid that something was happening with
Sarah:a large inflatable in their backyard.
Sarah:I feel like it was something like that.
Sarah:And so--
Annette:They caught wind of the inflatable.
Sarah:Ingrid made it right.
Sarah:She figured it out, and now she is more equipped for future stays, and she
Sarah:was so kind to call that question in.
Annette:Yeah.
Annette:Be on the lookout for bouncy houses, everybody.
Sarah:Bouncy house.
Sarah:And Justin, thank you so much for your insight, not only as a safety
Sarah:expert but also as a former vacation rental manager of 600 plus properties.
Sarah:Oh my gosh.
Sarah:They're so many.
Sarah:With that, I am Sarah Karakaian.
Annette:I am Annette Grant, and together we are--
Both Annette & Sarah:Thanks for Visiting.