Hi, welcome to Podsdale.
Holly Walter:I'm your host, Holly Walter from the Office
Holly Walter:of Communication sitting here thinking about
Holly Walter:something, I think we all dream about, retirement!
Holly Walter:But before we talk more about that, I am going to turn
Holly Walter:it over to Stephanie Hirata for this episode's Fast Five.
Stephanie Hirata:Hi, I'm Public Affairs
Stephanie Hirata:Specialist, Stephanie Hirata with five fast
Stephanie Hirata:things happening around the city you need to know.
Stephanie Hirata:We started the list at number five and
Stephanie Hirata:the Scottsdale Unified School District.
Stephanie Hirata:We've teamed up with the school district to provide
Stephanie Hirata:free lunches for kids and teens throughout the summer.
Stephanie Hirata:Parents and guardians can pick up lunches in the lower level
Stephanie Hirata:lobby area of Civic Center Library from noon to 1:00 PM
Stephanie Hirata:every Monday, Wednesday, and Friday through the end of July.
Stephanie Hirata:Number four is all about helping others.
Stephanie Hirata:How?
Stephanie Hirata:By donating blood.
Stephanie Hirata:You have the power to save up to three lives with one donation.
Stephanie Hirata:Mark your calendars for our next blood drive from 8:30
Stephanie Hirata:AM to 12:30 PM on June 10th at Scottsdale City Hall.
Stephanie Hirata:You can reserve your spot today online by visiting bloodhero.com.
Stephanie Hirata:Scottsdale's back to school program is in our number three spot.
Stephanie Hirata:School is barely out, but we need donations now.
Stephanie Hirata:We're gearing up for this important program
Stephanie Hirata:for when kids return to school in August.
Stephanie Hirata:Vista Del Camino's back to school program provides essential
Stephanie Hirata:school supplies to more than a thousand students each year.
Stephanie Hirata:Students need new clothing, socks, underwear,
Stephanie Hirata:shoes, backpacks, and school supplies.
Stephanie Hirata:Learn how you can donate items or money at
Stephanie Hirata:ScottsdaleAZ.gov and search 'back to school'.
Stephanie Hirata:The Paiute Neighborhood Center is at number two.
Stephanie Hirata:The Pfizer and Johnson & Johnson COVID-19 vaccines will be
Stephanie Hirata:available to the public from 9:00 AM to 2:00 PM on June 15th
Stephanie Hirata:at the center, which is located at 6535 East Osborn Road.
Stephanie Hirata:Registration is encouraged, but walk-ins are welcome.
Stephanie Hirata:Need help with registration?
Stephanie Hirata:Call Paiute at (480) 312-2529.
Stephanie Hirata:And our number one Fast five spot goes to Scottsdale!
Stephanie Hirata:Go Scottsdale!
Stephanie Hirata:It's your birthday!
Stephanie Hirata:Gunna to party like it's your birthday!
Stephanie Hirata:Did you know that on June 25th we will,
Stephanie Hirata:celebrate our 70th year as a municipality?
Stephanie Hirata:To commemorate this special anniversary, the city is
Stephanie Hirata:hosting several family friendly events and you're invited
Stephanie Hirata:to join in on the fun and learn some Scottsdale history.
Stephanie Hirata:Learn more and check out the lineup of events at
Stephanie Hirata:ScottsdaleAZ.gov and search '70th anniversary'.
Stephanie Hirata:And that's our Fast Five for this episode of Podsdale.
Stephanie Hirata:Got something for a future Fast Five?
Stephanie Hirata:Tell us by emailing communications@scottsdaleaz.gov.
Stephanie Hirata:I'll turn it back over to you, Holly.
Holly Walter:Thanks Stephanie.
Holly Walter:Before I get into the topic of this episode, I'd like
Holly Walter:to announce that Appaloosa Library Branch Manager,
Holly Walter:Sky Larsen was our recent trivia question winner.
Holly Walter:When she correctly stated that the International
Holly Walter:Conference and Training Seminar for Police Chaplains
Holly Walter:is what we will be hosting in July here in Scottsdale.
Holly Walter:Sky, watch your email, we'll be sending a gift card your
Holly Walter:way, and you can also have an opportunity to win a gift card.
Holly Walter:Listen to our trivia question at the end of the
Holly Walter:episode and email Communications@ScottsdaleAZ.gov
Holly Walter:with your answer to be entered into our drawing.
Holly Walter:Okay, well, don't we all look forward to retirement?
Holly Walter:I know I do, but I do have two city employees here
Holly Walter:who are retiring and today in fact is their last day.
Holly Walter:We have Brad Hartig, he's had 30 years with the City of
Holly Walter:Scottsdale and he's leaving as our Chief Information Officer
Holly Walter:and Reed Pryor, who's a Parks and Recreation Department
Holly Walter:Director, who's been with Scottsdale for 16 years.
Holly Walter:Can you give us a rundown of your city careers?
Holly Walter:Where did you start?
Holly Walter:Where have you been and what led
Holly Walter:you both to your current positions?
Holly Walter:I'll start with Brad.
Brad Hartig:I started at the city in 1991.
Brad Hartig:I was the Strategic Planning and Support Manager.
Brad Hartig:They hired me to build a plan or transition them off of their
Brad Hartig:mainframe to more of a modern computing infrastructure, that
Brad Hartig:was a network-based and and with a micro or mini computers.
Brad Hartig:And at the time they were just announcing PCs.
Brad Hartig:From there, in 1997, I was promoted to Enterprise Manager.
Brad Hartig:And then again, in 2000 I was promoted to a Enterprise Director.
Brad Hartig:And then in 2003 the existing CIO
Brad Hartig:stepped down suddenly and unexpectedly.
Brad Hartig:And I was tapped on the shoulder to take on the interim role.
Brad Hartig:And I did that for about, oh, probably three to
Brad Hartig:four months and ultimately my manager at the time
Brad Hartig:felt that I was doing a good job in that role.
Brad Hartig:And I was appointed, so I felt very, very fortunate.
Brad Hartig:You know, that they had the trust in me and they had
Brad Hartig:the confidence in me and you know, the rest is history.
Brad Hartig:It's been 18 years as CIO and it's,
Brad Hartig:it's been a really good experience.
Holly Walter:I think that will be a record, 18
Holly Walter:years in that position, that might be hard to break.
Holly Walter:It might take awhile for that to happen.
Brad Hartig:Yeah, it definitely is.
Brad Hartig:And i'm very, very proud of my career and very proud of
Brad Hartig:the staff and hopefully the legacy I've been able to leave.
Holly Walter:It's interesting as well, to hear
Holly Walter:that you, something that started out as an interim
Holly Walter:position, turned into, you know what it is today
Holly Walter:and, and you just never know how those things happen.
Brad Hartig:Exactly.
Brad Hartig:I mean, it it's very, it was very fortunate for
Brad Hartig:me and to have had the confidence, the leadership
Brad Hartig:to have the confidence in me and put me into that
Brad Hartig:role and then to think of where we are today.
Brad Hartig:I'm very proud of what we've been able to accomplish as a team.
Holly Walter:I'm going to turn it over now to Reed.
Holly Walter:Why don't you provide us with a rundown of your career Reed?
Reed Pryor:All right, Holly.
Reed Pryor:I came to the city in 2005.
Reed Pryor:I started out as the Parks and Recreation Manager.
Reed Pryor:I was one of three that oversaw the
Reed Pryor:maintenance program within the department.
Reed Pryor:I had the north area parks, and all the sports
Reed Pryor:fields and just all of our community centers
Reed Pryor:and programs up in the north end of town.
Reed Pryor:And over a period of time, a couple of my counterparts
Reed Pryor:retired and my responsibilities have broadened a little bit.
Reed Pryor:So I took on a little bit of the roles that they had, and
Reed Pryor:then I volunteered to get involved with the, management of the
Reed Pryor:golf course contracts, when Tom Beet left the city years ago.
Reed Pryor:I'd had a lot of experience in the golf business.
Reed Pryor:I was a director of golf for the City of Indianapolis
Reed Pryor:for seven years, we had 12 courses there.
Reed Pryor:So it was kind of a natural fit to get
Reed Pryor:involved in what Tom had been doing.
Reed Pryor:So I did that for a number of years.
Reed Pryor:And then, another fellow retired and he was
Reed Pryor:overseeing the contract with the San Francisco Giants.
Reed Pryor:So I got involved overseeing the stadium and the professional
Reed Pryor:baseball end of our business and working with the
Reed Pryor:Giants on Spring Training and the minor league program.
Reed Pryor:And then as we went along the director who
Reed Pryor:proceeded me, it was Jan Cameron, Jan had been here
Reed Pryor:a number of years with the city and had retired.
Reed Pryor:And when she retired I applied for,
Reed Pryor:and was selected to take this role.
Reed Pryor:And I've been in this job for about a little over six years now.
Reed Pryor:It's been very enjoyable.
Reed Pryor:We get involved in a lot of things.
Reed Pryor:Everything from, you know, maintenance of the medians
Reed Pryor:and right away landscaped areas, to the Scottsdale
Reed Pryor:Soccer Complex, to the to working with the team at
Reed Pryor:TPC Scottsdale to run uh, Waste Management Open.
Reed Pryor:We also work with the folks at Westworld, particularly
Reed Pryor:now since they're part of Community Service.
Reed Pryor:So, so we actually touch a lot of different things,
Reed Pryor:but it's been really a rewarding experience.
Holly Walter:And I have to ask you, Reed, you
Holly Walter:must be a baseball fan or, or golfer right?
Holly Walter:With what you do.
Reed Pryor:Yeah.
Reed Pryor:I'm probably leaning more towards the golf side.
Reed Pryor:But you know, baseball has been a pretty well tied to
Reed Pryor:the city here was spring training for a number of years.
Reed Pryor:So, we had a lot of involvement with that
Reed Pryor:program there at the stadium as well.
Holly Walter:And together you both have collectively
Holly Walter:46 years of experience with the city, so I can only
Holly Walter:imagine that you've seen a lot of changes happen
Holly Walter:over the time you've both been with the city.
Holly Walter:I'll start with you Reed, what are some of the things that you've
Holly Walter:seen change from the day you started with Scottsdale to today?
Reed Pryor:Well, one of the things I think we've
Reed Pryor:seen is, we've been fortunate over the years, when
Reed Pryor:I first started here, we were under construction at
Reed Pryor:the Scottsdale Sports Complex, at Hayden and Bell.
Reed Pryor:We saw the, the completion of that.
Reed Pryor:And then recently here, with some of the bond projects that
Reed Pryor:are starting to come on board from the 2019 bond election.
Reed Pryor:We're seeing some of these things that we've planned and
Reed Pryor:hoped to build at some point now actually coming true.
Reed Pryor:So that's been a great thing to see.
Reed Pryor:And then we've built some other
Reed Pryor:smaller parks around the community.
Reed Pryor:We're looking at the Indian Bend Wash project down there.
Reed Pryor:That's going to be coming probably in the next couple of years.
Reed Pryor:We've seen our programs and the recreation side greatly expand.
Reed Pryor:Our aquatics program is really, I think
Reed Pryor:one of the top programs in the country.
Reed Pryor:I think we've also got a sports program,
Reed Pryor:which is kind of second to none in the valley.
Reed Pryor:We bring in an awful lot of tournaments and events and
Reed Pryor:they're bringing a lot of people to visit the city.
Reed Pryor:We also have a very good youth program that we work
Reed Pryor:with club teams and little league groups to provide
Reed Pryor:sports activities for the local residents as well.
Reed Pryor:So I think we have a really good balance of programs.
Reed Pryor:And then we work very closely with our Human
Reed Pryor:Services counterparts and our Library counterparts
Reed Pryor:to program and do things around the city.
Reed Pryor:They're very gracious to let us use their
Reed Pryor:facilities to offer leisure ed programs.
Reed Pryor:And it's been a really, a nice thing to see
Reed Pryor:the, you know, the shared use of facilities
Reed Pryor:and programming space that we have there.
Reed Pryor:So.
Reed Pryor:I think we're pretty fortunate with what we have.
Reed Pryor:I mean, we're not the biggest city in the world
Reed Pryor:that we have an awful lot of good programs and
Reed Pryor:services for the size of the community that we are.
Holly Walter:Oh, absolutely.
Holly Walter:And I think it says a lot about Scottsdale that we truly
Holly Walter:are a destination for many of these sports teams to host
Holly Walter:competitions and you know, people want to come here.
Reed Pryor:Yes, they do.
Reed Pryor:I think this past year, you know, it's been
Reed Pryor:trying for everybody, but we worked very hard.
Reed Pryor:I had to put in place, good safety protocols
Reed Pryor:that allowed us to operate a lot of our sports
Reed Pryor:programs, where other communities didn't.
Reed Pryor:And I think it's a credit to our staff for the hard work
Reed Pryor:that they put into developing the protocols and working with
Reed Pryor:our public safety folks to get those in place and monitor
Reed Pryor:those so that we can operate the way we have this past year.
Reed Pryor:It's been a nice thing to see.
Reed Pryor:And we've got an awful lot of nice comments and
Reed Pryor:accolades from the users to be able to be out there.
Holly Walter:Yeah, absolutely.
Holly Walter:That says a lot.
Holly Walter:And I know there's been a lot of work behind
Holly Walter:the scenes to make those things happen.
Holly Walter:Now, switching over to IT Brad, I don't know, even know where you
Holly Walter:would start with 30 years of time and changes, but what, what are
Holly Walter:some of the things you've seen since the start of your career?
Brad Hartig:Well when I started the career,
Brad Hartig:to kind of, my career, to put things in
Brad Hartig:perspective we had overhead projectors here.
Brad Hartig:I don't know if people remember those, but it was you'd
Brad Hartig:have your presentation and you would put it through a
Brad Hartig:copy machine with clear foils and you'd put it up there.
Brad Hartig:And that's how you did your presentations.
Brad Hartig:The Invention of the PC was just starting
Brad Hartig:and the use of networks was just starting.
Brad Hartig:So in the early nineties we implemented a fiber optic network
Brad Hartig:that we're still using today for both of our campuses.
Brad Hartig:And.
Brad Hartig:It's just been kind of a technological journey,
Brad Hartig:from one system or one technology to the next.
Brad Hartig:I think if you look at it where we were, where we
Brad Hartig:were positioned versus a lot of other cities when the
Brad Hartig:COVID came in we had the Microsoft platform in teams.
Brad Hartig:We were able to get close to a thousand workers actively working
Brad Hartig:from home and efficiently in a very short period of time.
Brad Hartig:There's been so much change and it's just incremental
Brad Hartig:over time that you have to keep out in front of it.
Brad Hartig:And that's something that I really am very proud of.
Brad Hartig:My department and my team, we always
Brad Hartig:seem to be out in front of that.
Brad Hartig:Most recently, we're finishing the implementation of a
Brad Hartig:business continuity disaster recovery site at another
Brad Hartig:location up in north Scottsdale to where we'll have
Brad Hartig:redundancy to our systems to protect ourselves, both
Brad Hartig:from a natural disaster and also from cyber disasters.
Brad Hartig:We've done a lot of hardening from there.
Brad Hartig:We've you know, this last year It's not very well
Brad Hartig:known, but we did have a cybersecurity event.
Brad Hartig:And that was actually the, probably the worst day possible.
Brad Hartig:It was the day of the Waste Management Open.
Brad Hartig:It was a morning, Saturday morning, staff was able
Brad Hartig:to get their arms around it, get servers rebuilt.
Brad Hartig:And we were back online by Sunday evening
Brad Hartig:and honestly staff didn't know about it.
Brad Hartig:And.
Brad Hartig:And neither did the press.
Brad Hartig:So those, those types of things are really rewarding to me.
Brad Hartig:I, I feel very good with where my staff
Brad Hartig:is right now and where I'm leaving things.
Brad Hartig:We have very good succession and, and depth to the team.
Brad Hartig:I know that, Scottsdale is known locally and nationally
Brad Hartig:for its technology, innovation and leadership.
Brad Hartig:Well connected, from a national level and local
Brad Hartig:level, and we've always been strong contributors
Brad Hartig:and, and participants in those types of things.
Brad Hartig:And it could be anything from the Smart Cities Initiative
Brad Hartig:we're working on right now with the connective and, and Brent
Brad Hartig:Stockwell is actually one of the regional representatives
Brad Hartig:for that, to the regional wireless cooperative, which is a
Brad Hartig:public safety radio system that was developed for the valley.
Brad Hartig:And I was very much on the ground for, of, of helping
Brad Hartig:get that established, where 19 agencies throughout
Brad Hartig:the valley have seamless radio communications.
Brad Hartig:So it's, there's just so many things I can't really hit on
Brad Hartig:them all, but those are some of the ones that I'm most proud
Holly Walter:I can imagine that's a proud moment to have
Holly Walter:a breach, like you mentioned, and for us as employees
Holly Walter:to just really go forward without, without skipping a
Holly Walter:beat and not even realizing there was a problem, it just
Holly Walter:speaks to what your team is doing behind the scenes.
Brad Hartig:I'll also add that, that was a super bowl weekend.
Brad Hartig:So our staff had to work through the the event, but it
Brad Hartig:was very rewarding and we even had comments from our our
Brad Hartig:third party provider, who does some security workforce,
Brad Hartig:that they were very impressed that both from a public
Brad Hartig:sector or a private sector company, that we had it contained
Brad Hartig:and remediated faster than they probably have ever seen.
Holly Walter:Well, it's, that's the true
Holly Walter:definition of when it rains, it pours right?
Brad Hartig:Yes it is.
Brad Hartig:(Laughs)
Holly Walter:Now, Brad, what are some of your other memorable
Holly Walter:career moments or highlights during your time with the city?
Holly Walter:I know you are one of our Donaldson recipients.
Brad Hartig:You know, there's been just so many large
Brad Hartig:projects and initiatives, but one that really stands
Brad Hartig:out to me is the transition of the fire department.
Brad Hartig:And that was right after I had stepped into my new role.
Brad Hartig:We basically owned all the stations, but nothing in them.
Brad Hartig:So we didn't own any of the technology in them.
Brad Hartig:Trucks, but nothing on them.
Brad Hartig:We didn't have any staff.
Brad Hartig:We bought the Wiseman Public Safety
Brad Hartig:Building, but, it, it needed a lot of work.
Brad Hartig:We ended up putting over 32 miles of a network cable in there.
Brad Hartig:And if you think about that, you stretch, stretch
Brad Hartig:it end to end, that's about how long Scottsdale is.
Brad Hartig:So we had 18 months to do it.
Brad Hartig:We put in a new radio system with all new towers
Brad Hartig:and infrastructure, which was a challenge with
Brad Hartig:our citizens to get them to understand that.
Brad Hartig:Why we needed it and how quickly we needed it.
Brad Hartig:We put in a new records management system.
Brad Hartig:We put in a new scheduling system and we onboarded,
Brad Hartig:you know, 200 plus people with new PCs and new systems.
Brad Hartig:So, and I think one of the things that was so unique about
Brad Hartig:that; we all have deadlines and, and I know Reed, you
Brad Hartig:could even probably speak to this as far as the stadium
Brad Hartig:remodel and, and you know, being ready for spring training.
Brad Hartig:But there's a lot of things within the city
Brad Hartig:that don't have a hard and fast deadline.
Brad Hartig:And it was July 1st, 2005 that we, everybody
Brad Hartig:in the city and it wasn't just IT that was
Brad Hartig:the other thing that was so neat about it.
Brad Hartig:You know, we had facilities involved, you had HR involved.
Brad Hartig:There was, there was so many players that had to
Brad Hartig:work together to take it across the finish line.
Brad Hartig:And, and we did, and it was just such a rewarding moment.
Brad Hartig:When, you know, we flipped the switch on July 1st and
Brad Hartig:everything worked and everything was very, very seamless.
Brad Hartig:So that's probably the, probably the cornerstone for like mine.
Holly Walter:Amazing, I mean, 32 miles,
Holly Walter:that's a visual that's in my head now.
Holly Walter:Reed, what about, what about you, in terms of
Holly Walter:memorable career moments or highlights that
Holly Walter:you've had during your time with Scottsdale
Reed Pryor:Some of our facilities we've
Reed Pryor:been able to either build or renovate.
Reed Pryor:You know, Brad mentioned the Scottsdale Stadium.
Reed Pryor:That was a project that was on a pretty tight timeline.
Reed Pryor:There was not much wiggle room in the schedule.
Reed Pryor:It had to be done in order to be ready for
Reed Pryor:the Giants when they first moved into town.
Reed Pryor:We were able to do that.
Reed Pryor:We had a few glitches along the way,
Reed Pryor:but everything was able to to run fine.
Reed Pryor:And so that's been a very nice one.
Reed Pryor:We went through some renovations on some other
Reed Pryor:properties particularly the one I liked is the TBC.
Reed Pryor:We did a renovation on the golf course, and the stadium course.
Reed Pryor:We worked with the tour and the
Reed Pryor:city to do a renovation out there.
Reed Pryor:We've seen the youth sports field allocation
Reed Pryor:group has really grown in their efforts to bring
Reed Pryor:the sports into the program, into the community.
Reed Pryor:Whether it's through local competition or like, I mentioned
Reed Pryor:before, some of the teams that come in from out of town.
Reed Pryor:I mean, everybody knows Scottsdale is a tourist destination.
Reed Pryor:And I think our team and the sports group had really
Reed Pryor:done an excellent job of trying to support that effort.
Reed Pryor:Our afterschool programs and our
Reed Pryor:overall youth development programs.
Reed Pryor:We've seen those things grow over the years and we partner
Reed Pryor:with the Scottsdale Unified Schools to provide these programs.
Reed Pryor:You know, the afterschool program we provide some
Reed Pryor:of the intercession programs when they have breaks.
Reed Pryor:We also do the summer programs at the school sites.
Reed Pryor:Those provide great services to the, to the families
Reed Pryor:in town that have youth that need a place to go.
Reed Pryor:That's safe and fun for the kids.
Reed Pryor:And our staff does an excellent job of
Reed Pryor:providing locations for those programs.
Reed Pryor:Those are some of the things I'm most proud of.
Reed Pryor:And then the fact that we were able to successfully champion
Reed Pryor:the bond projects in 2019, and we've already completed a few of
Reed Pryor:those projects and two of them are under construction right now.
Reed Pryor:So seeing those things come along and start, I
Reed Pryor:think are some of the things I'm most proud of.
Holly Walter:So many things that you do touch so many
Holly Walter:people and places and programs throughout the city.
Holly Walter:And on that note, and you've both mentioned this a little
Holly Walter:bit in some of our earlier conversation, but you're
Holly Walter:both wrapping up your careers, taking on one of the
Holly Walter:biggest challenges any of us have probably faced both
Holly Walter:personally and professionally, the COVID-19 pandemic.
Holly Walter:Reed, how did that change your work and
Holly Walter:what has the past year been like for you?
Reed Pryor:Well, it really kind of put the brakes
Reed Pryor:on everything with us, for a period of time.
Reed Pryor:So many of our programs, you know, touch the public
Reed Pryor:in different ways, whether it's in one of the
Reed Pryor:recreation programs for youth or leisure ed classes
Reed Pryor:or someone just using the park or the tennis court.
Reed Pryor:We had to take a pause and we actually
Reed Pryor:went out and closed facilities.
Reed Pryor:We physically put up caution tape around basketball
Reed Pryor:courts and different facilities and signage went up
Reed Pryor:everywhere and everything just kind of ground to a halt.
Reed Pryor:And then over a period of time, you know, we would you would hear
Reed Pryor:different executive orders come out of the governor's office.
Reed Pryor:And some of those were based on CDC recommendations.
Reed Pryor:So we would take, take those things and
Reed Pryor:then we would decide, okay, we're good.
Reed Pryor:We feel we can move back into this area
Reed Pryor:and open that area back up a little bit.
Reed Pryor:So as we went through that different iterations of executive
Reed Pryor:orders and things, we would open things back up, and then we
Reed Pryor:would work with our facilities crew on additional cleaning.
Reed Pryor:And so, over a period of time, we started opening
Reed Pryor:things up and then we started looking at our sports
Reed Pryor:programs and that was, something we felt we could do.
Reed Pryor:It's outdoors, we did ask people to wear masks and,
Reed Pryor:and distance around the fields that we had out there.
Reed Pryor:And so many people were clamoring for something to
Reed Pryor:do because virtually everything else was closed.
Reed Pryor:So we were able to put together programs with our staff
Reed Pryor:and working with the special events guys in PD and fire,
Reed Pryor:and with Cheryl Sumners and her team, to develop protocols.
Reed Pryor:And then we would run those through legal, make sure
Reed Pryor:that they all agree, we were adhering to all the
Reed Pryor:executive orders and policies that were in place.
Reed Pryor:And we were able to just, slowly but surely get
Reed Pryor:back into business, but it was extremely trying.
Reed Pryor:We had an awful lot of phone calls.
Reed Pryor:Some people thought we were crazy for trying to have
Reed Pryor:anybody in the parks, but on the other hand, you'd
Reed Pryor:have equal number of calls that were so happy that
Reed Pryor:we were trying to bring some activity back to the
Reed Pryor:community that it was, we had to have a balance there.
Reed Pryor:And but it didn't seem to matter, some days you were catching
Reed Pryor:comments that were good and some days not so good, but
Reed Pryor:overall, our staff really worked hard to bring programs back.
Reed Pryor:And I think we've we've done it safely.
Reed Pryor:And I'm very proud of the fact that our team was able
Reed Pryor:to kind of stay the course with it and get the programs
Reed Pryor:out there that people really were, were looking for.
Reed Pryor:And I think we've been successful with that.
Holly Walter:I can't even imagine the amount
Holly Walter:of work that has gone into all of those
Holly Walter:changes that have occurred over the past year.
Holly Walter:I know for me personally, I don't think I would have
Holly Walter:ever imagined seeing playgrounds and basketball courts
Holly Walter:having to be closed as they did, but I think your group
Holly Walter:did a fantastic job evolving as the pandemic changed.
Holly Walter:And as you mentioned, policies changed and, and you
Holly Walter:know, really doing your best to make our amenities
Holly Walter:accessible to anybody who would like to enjoy them.
Holly Walter:Brad let's move on to you.
Holly Walter:What are some of the things that your
Holly Walter:team worked on over the past year?
Holly Walter:I know it's been quite a bit.
Brad Hartig:Yeah.
Brad Hartig:I think as Reed said he and his staff had to pump the brakes.
Brad Hartig:We actually had to, to put our foot on the
Brad Hartig:gas and in a very short period of time enable
Brad Hartig:our workforce to be able to work from home.
Brad Hartig:So deploying all kinds of additional resources, whether it's
Brad Hartig:phones or PCs, everybody was trying to leverage what they had.
Brad Hartig:And also in some cases, it actually, in a lot of cases things
Brad Hartig:that were more of a loner type basis, whether they're for
Brad Hartig:conference rooms or things like that we were, provisioning
Brad Hartig:those and getting people to where they could work from home.
Brad Hartig:And I think we did a very good job.
Brad Hartig:In many cases, doing things that you
Brad Hartig:wouldn't traditionally do from home.
Brad Hartig:For example, our call center right now, is remote.
Brad Hartig:And so it's not as though, they used to have to
Brad Hartig:come into the office and be in the office and we've
Brad Hartig:been able to do some technology or implement some
Brad Hartig:technology that's been able to assist with that.
Brad Hartig:And then the, I think that the biggest thing that we had
Brad Hartig:to do was really ramp up our organizational training.
Brad Hartig:There was a lot of new adoption of things, whether it be
Brad Hartig:teams or SharePoint or, or just a lot of the tools that the
Brad Hartig:Microsoft Product line had available and they were there,
Brad Hartig:but it didn't receive the adoption that it had in the past.
Brad Hartig:And I think what happened was the lights started going on.
Brad Hartig:People were a little bit intimidated with it before,
Brad Hartig:but once they, you know, kind of put their toe in the
Brad Hartig:water, they said, well, this is, this is pretty good.
Brad Hartig:And so.
Brad Hartig:I'm very, very proud of what we've been able to
Brad Hartig:accomplish and continue to accomplish at teams.
Brad Hartig:You look at the various leadership
Brad Hartig:forums that we have at this point.
Brad Hartig:And prior to this, you know, we'd go to Mustang Library
Brad Hartig:or to a Civic Center Library or, or the, the Nave.
Brad Hartig:And we'd have 60, 70 people.
Brad Hartig:We're consistently up to, you know, 120, 140 people.
Brad Hartig:And that's kind of where I see things in the future.
Brad Hartig:I know that the majority of my staff was, and
Brad Hartig:still is mobile there's those people that.
Brad Hartig:With their job, they have to be in, it's just like a
Brad Hartig:facilities person with plumbing or electrical or whatever.
Brad Hartig:Our it technicians, they need to be able to
Brad Hartig:be in the office and put hands on equipment.
Brad Hartig:And we have our, a radio team is another team or much
Brad Hartig:of our communications team that does the network.
Brad Hartig:We have those roles that are definitely require the
Brad Hartig:hands-on, but those that don't we've been leveraging the
Brad Hartig:work from home model and found it to be a highly successful.
Brad Hartig:I think one of the keys there is the communication.
Brad Hartig:I know all of my management staff has standup meetings
Brad Hartig:with their staff, typically, two to three times a week.
Brad Hartig:I know I did with my direct reports every
Brad Hartig:Monday, Wednesday, and Friday at 10:30.
Brad Hartig:We'd get together, we talk about, you know,
Brad Hartig:what we've accomplished and also what were
Brad Hartig:going to be working on in the next few days.
Brad Hartig:And I think it really, from my perspective is
Brad Hartig:probably even enhanced communications amongst
Brad Hartig:work groups and staff and even our customers.
Brad Hartig:Previously, it was very easy to, you know,
Brad Hartig:call somebody and they weren't in their office.
Brad Hartig:But now with teams being on your city phone, personal
Brad Hartig:phone on your, even your personal computer at home I found
Brad Hartig:that the ability to get hold of people and be able to do
Brad Hartig:real time work or interaction has enhanced significantly.
Brad Hartig:And then finally, and this is kind of a, this
Brad Hartig:is early on, but as part of our cares funding we
Brad Hartig:did allocate some money for video conferencing.
Brad Hartig:And the idea there is that.
Brad Hartig:We're going to enable various
Brad Hartig:conference rooms throughout the city.
Brad Hartig:We've done the first three.
Brad Hartig:We did the pilot and then two more where we're going
Brad Hartig:to be able to continue to do social distancing.
Brad Hartig:So a conference room maybe where originally you would
Brad Hartig:have 12 people in there meeting, and you couldn't,
Brad Hartig:you could use two rooms even in two campuses and
Brad Hartig:have a very real, seamless experience with high
Brad Hartig:resolution cameras and incredible voice quality.
Brad Hartig:So that's coming down the pike and
Brad Hartig:something for people to look forward to.
Reed Pryor:No.
Reed Pryor:I just want to say, I mean, I am not the most
Reed Pryor:technological savvy person by any stretch of
Reed Pryor:imagination and just seeing what is out there.
Reed Pryor:And I think what Brad's team has been able to put in
Reed Pryor:place you know, using the teams programs, using zoom for
Reed Pryor:public meetings and staff meetings and things like that.
Reed Pryor:And, and then the use of tablets and
Reed Pryor:laptops and the working from home.
Reed Pryor:It was something that was above my pay grade and
Reed Pryor:to just be able to see how that has come into our
Reed Pryor:everyday life, has really been kind of amazing to me.
Reed Pryor:And I know that your group has really
Reed Pryor:been instrumental in making that work.
Reed Pryor:and I mean, just our Park Commission meetings,
Reed Pryor:when we would struggle to try to get seven
Reed Pryor:people in the same place at the same time.
Reed Pryor:And now with the technology of using these
Reed Pryor:remote meetings, it's been wonderful.
Reed Pryor:I mean, you save untold amount of time running around and,
Reed Pryor:and, you know, hauling things from this site to that site.
Reed Pryor:And it's just been great.
Reed Pryor:I would never believed if I had to
Reed Pryor:say that, but it's, it's been great.
Reed Pryor:I think Brad's group has really been
Reed Pryor:instrumental in helping us get there.
Reed Pryor:I appreciate that.
Brad Hartig:Thank you Reed and I do, first of
Brad Hartig:all, I do appreciate, and it's something that I did
Brad Hartig:not highlight, but it is the public meetings and
Brad Hartig:the public access that we've been able to enable.
Brad Hartig:And the only other point that I would make
Brad Hartig:is I really don't see this going away.
Brad Hartig:I think it's a new way of doing business.
Brad Hartig:I do think that there'll be a time when we come back
Brad Hartig:to the office, but I believe we will still leverage
Brad Hartig:these tools in the efficiencies that Reed just
Brad Hartig:talked about, both with our citizens and internally.
Brad Hartig:It gives us a whole nother opportunity to reach a number
Brad Hartig:of constituents and people that we normally may not reach.
Brad Hartig:Just either they didn't have time or even the desire,
Brad Hartig:but if we make it as easy, as we have now, I'm
Brad Hartig:hoping that we can increase engagement significantly.
Holly Walter:Absolutely.
Holly Walter:I definitely echo everything Reed just said it's,
Holly Walter:it's certainly has changed the way we work day
Holly Walter:to day and how the city operates as a whole.
Holly Walter:So I think those changes have been good.
Holly Walter:Reed, what would you advise someone who is just
Holly Walter:beginning their career at the city of Scottsdale today?
Reed Pryor:I think they need to take advantage
Reed Pryor:of everything that this city has to offer.
Reed Pryor:From, from an employee standpoint, I think.
Reed Pryor:You know, all the programs and things that are
Reed Pryor:available whether it's training, it's involvement.
Reed Pryor:You know, we have many, we touched pretty much
Reed Pryor:every aspect of the city at one point or another.
Reed Pryor:And I think if you can get in to branch out or
Reed Pryor:reach out to others, to get different experiences
Reed Pryor:for yourself, I think that is very valuable.
Reed Pryor:And I think, you know, getting to know the community.
Reed Pryor:Our community is, at times, very vocal.
Reed Pryor:But they're, that comes from them
Reed Pryor:being engaged and I think that's good.
Reed Pryor:So I think, you know, learning how to communicate with
Reed Pryor:the public and one of the best things we can do is listen.
Reed Pryor:Sometimes we may not agree with what we hear, but I think if you
Reed Pryor:let somebody talk and tell you what that is that they're after,
Reed Pryor:they can you know, you can both learn a little bit from it.
Reed Pryor:Well, I think just taking advantage of what we
Reed Pryor:have here is, is really something that I think
Reed Pryor:is very valuable to someone new coming in.
Reed Pryor:And I think you, I was lucky in my
Reed Pryor:career, I've worked a few other places.
Reed Pryor:I've worked for a fortune 500 company.
Reed Pryor:I've worked in larger communities and smaller
Reed Pryor:communities and everything else about it.
Reed Pryor:When I came here, I just, I noticed that the
Reed Pryor:environment, the work environment is different.
Reed Pryor:The people here have a great attitude about their job.
Reed Pryor:They really care about their job.
Reed Pryor:They care about the city.
Reed Pryor:And I think they care about each other a lot.
Reed Pryor:And I've seen a few other places that that's not quite the case.
Reed Pryor:Value what you have here, because it's
Reed Pryor:not always the case in other places.
Reed Pryor:And I saw that right off the bat when I
Reed Pryor:came here and I've always appreciated that.
Holly Walter:That's solid advice.
Holly Walter:I think, I think I noticed the same.
Holly Walter:You know, when I started with the city as well.
Holly Walter:How about you, Brad?
Brad Hartig:I, I think what he just
Brad Hartig:said is, is very, very solid advice.
Brad Hartig:The other thing that I would say is that we have so
Brad Hartig:many talented staff and, and departments and we all
Brad Hartig:play a role in one way or another in providing services
Brad Hartig:to our citizens and to really be a team player.
Brad Hartig:To realize that we're just one cog on the
Brad Hartig:wheel that makes Scottsdale such a great city.
Brad Hartig:And that's one of the things that I I'm very proud
Brad Hartig:of and pleased about is that Scottsdale truly is
Brad Hartig:extremely collaborative on what they do every day.
Brad Hartig:The various departments and working together it, it's
Brad Hartig:something that you want to make sure that you're doing and
Brad Hartig:I even say to my own, the new hires, that I come here, that
Brad Hartig:come into my department is that team is very important.
Brad Hartig:Whether it's within IT and our various competencies
Brad Hartig:that we have here or within IT and other areas of the
Brad Hartig:organization, just leverage that, take advantage of it.
Brad Hartig:And it's amazing what you can do.
Brad Hartig:If you do that and then that combined with what Reed said with
Brad Hartig:the, you know leveraging or taking advantage of all the resources
Brad Hartig:you have, whether it, whether it be training, whether it be just
Brad Hartig:the programs, the lunch and learns, there's just a wide variety
Brad Hartig:of ways that you can get engaged network and grow your career.
Holly Walter:Absolutely.
Holly Walter:Now here's the burning question.
Holly Walter:We all want to know, to you both.
Holly Walter:I'll start with you, Brad, what are your retirement plans?
Holly Walter:What are you going to be doing?
Brad Hartig:That's an interesting one.
Brad Hartig:Because I had really decided to retire a couple years ago.
Brad Hartig:I put my eye on a date.
Brad Hartig:And it was well before COVID and I stuck to it
Brad Hartig:and COVID has definitely put a wrinkle in things.
Brad Hartig:So I have, I have two things right now that are kind of impacting
Brad Hartig:me doing what I ultimately want to do, which is travel the world.
Brad Hartig:I have a rescue dog that I picked up in 2012
Brad Hartig:that I'm not exactly sure how old he is.
Brad Hartig:But he's getting on in age and I really don't want
Brad Hartig:to leave him a home alone or, or put him in a kennel
Brad Hartig:or, or, and I just, we're going to kind of just enjoy
Brad Hartig:life around the house and around not even the house.
Brad Hartig:I mean, we take him all over the place.
Brad Hartig:He goes to California.
Brad Hartig:He goes to different places with
Brad Hartig:us, but kind of see that through.
Brad Hartig:And then, we want to travel the world.
Brad Hartig:But the challenge there is COVID.
Brad Hartig:I know that we could, we both my wife and I have both
Brad Hartig:been vaccinated and we're fully vaccinated, but I
Brad Hartig:want to experience the culture that the world has to
Brad Hartig:offer, not just go see the land and the buildings.
Brad Hartig:And I think right now in the current state, which I
Brad Hartig:think will change, hopefully very soon, that we'll
Brad Hartig:be able to get things back to a little bit more of
Brad Hartig:a normal, and we'll be able to take advantage or do
Brad Hartig:some of the dreams that we've had for several years.
Holly Walter:Sounds Great!
Holly Walter:I think things are, you know, slowly but surely
Holly Walter:opening back up and hopefully you'll be able to
Holly Walter:embark on some of those travels how about you Reed?
Reed Pryor:First off, I'm going to go
Reed Pryor:see my dad down in Florida next week.
Reed Pryor:He just turned 89.
Reed Pryor:So gunna go down there and visit him, play a little golf.
Reed Pryor:Maybe, hopefully do some fishing.
Reed Pryor:Golf has been something I've really enjoyed over the years.
Reed Pryor:Worked in the business for years, but also just love playing.
Reed Pryor:So, I plan on getting out and playing a lot of golf.
Reed Pryor:I just got a new set of golf clubs
Reed Pryor:as a retirement present to myself.
Reed Pryor:Haven't even hit them yet.
Reed Pryor:So I'm anxious to get out and give those things a try.
Reed Pryor:I love to fish, love to be around the water.
Reed Pryor:Probably do some fishing and boating along the way.
Reed Pryor:Maybe travel back to the Midwest a little
Reed Pryor:bit and see family and friends in Indiana.
Reed Pryor:I've got a golf tournament to play in back there in July.
Reed Pryor:I probably won't travel as extensively as Brad,
Reed Pryor:but I do hope to get out and see some of the sites.
Reed Pryor:The mountains in Colorado have always
Reed Pryor:been something I really enjoy doing.
Reed Pryor:I arrived on motorcycle up there usually about once a year.
Reed Pryor:So hoping to get up there, Pacific Coast Highway, I've got a
Reed Pryor:good friend who has a cabin in Montana, plan on visiting him.
Reed Pryor:Just trying to relax a little bit for a good period of time.
Reed Pryor:And then you know, see what, what happens.
Reed Pryor:As Brad said, my wife and I are both vaccinated now, so
Reed Pryor:we can maybe get out and do some things that, you know,
Reed Pryor:maybe we hadn't in the past, but hopefully that'll be good.
Reed Pryor:I have a 29 year old son who lives here in the
Reed Pryor:valley and then our daughter, she lives in Texas,
Reed Pryor:her and her family have a little condo in Florida
Reed Pryor:and they've invited us to come down there in October.
Reed Pryor:So I think, well, we'll probably make a trip
Reed Pryor:down there and just trying to relax and enjoy
Reed Pryor:some of the things I really enjoy doing.
Holly Walter:That's the key, right?
Holly Walter:With retirement, relax and enjoy the things you, you like to do.
Holly Walter:Final question for you both.
Holly Walter:And I appreciate so much your time with us today,
Holly Walter:but any last words or things you would like
Holly Walter:to share with your colleagues before you go?
Brad Hartig:Yeah, I just I think it really is with
Brad Hartig:our tagline that Scottsdale, truly does provide
Brad Hartig:Simply Better Service for a World-class Community.
Brad Hartig:The services, the, the facilities,
Brad Hartig:everything about Scottsdale is special.
Brad Hartig:And I'll never forget that.
Brad Hartig:And we are a world-class community.
Brad Hartig:You know, when you travel around the United
Brad Hartig:States, actually a lot of places in the world.
Brad Hartig:When you say Scottsdale, you don't have to say
Brad Hartig:Scottsdale, Arizona people know of Scottsdale.
Brad Hartig:And so it's been an honor and a pleasure for me to work.
Brad Hartig:For the city for 30 years, I've
Brad Hartig:learned so much from all the people.
Brad Hartig:And, and throughout my career.
Brad Hartig:And I just feel extremely fortunate.
Holly Walter:How about you Reed?
Reed Pryor:Well, I think Brad is dead on, I think the,
Reed Pryor:you know, we are a world-class city and I think if you do
Reed Pryor:mention the name of Scottsdale, you get, like you said,
Reed Pryor:you don't have to put the, the state name behind it.
Reed Pryor:Everybody seems to be familiar with our community,
Reed Pryor:seems to know at least something about it.
Reed Pryor:I mean, I remember the snowy winters while I would sit in Indiana
Reed Pryor:and watch the Waste Management Open on TV years and years ago.
Reed Pryor:And then Barrett Jackson auction.
Reed Pryor:You know, watching those things.
Reed Pryor:And then now you know, years later, being able
Reed Pryor:to be involved in those events has just been,
Reed Pryor:you know, kind of a dream come true for me.
Reed Pryor:And I think kind of, as I mentioned earlier, I think
Reed Pryor:people need to really value what they have here as a
Reed Pryor:employer, but also to value the people that are here.
Reed Pryor:We have a tremendous workforce.
Reed Pryor:I know in our department, we have our managers, I think
Reed Pryor:virtually all of them started out as part-time employees.
Reed Pryor:And they've all been here for roughly 20 years or
Reed Pryor:more and have worked their selves, you know, in their
Reed Pryor:working career to the level that they're at now.
Reed Pryor:I think that's a testament to the, to the work environment that
Reed Pryor:is here, that people come here, they want to build a career
Reed Pryor:here and they stay, that's a very viable thing for everybody.
Reed Pryor:And I think there needs to be a good work-life balance.
Reed Pryor:I think everybody, you know, we're all guilty of getting involved
Reed Pryor:up to our ears in work, and then sometimes it's hard to separate
Reed Pryor:from that, but I think we all need to do a better job of that.
Reed Pryor:I don't know, just for your own mental and physical health.
Reed Pryor:You know, we are in a, in my instance, you know, we
Reed Pryor:are in the recreation business, you know, we need to
Reed Pryor:kind of take a little bit of our own medicine, you
Reed Pryor:know, to make sure that we're, we have a good balance.
Reed Pryor:And, and that can be true, no matter if you're in
Reed Pryor:public safety or, you know, whatever position you
Reed Pryor:may be in, in the city, but value what you have here.
Reed Pryor:And try to give yourself some time.
Reed Pryor:To enjoy time with your, your personal life,
Reed Pryor:your family, I thing that's vitally important.
Holly Walter:Great parting words from you, both.
Holly Walter:Well, I again appreciate your time
Holly Walter:to be on the podcast with us today.
Holly Walter:I will let you guys both get back to the things you're doing
Holly Walter:and, and wrap up your days, but really we all wish you the best.
Holly Walter:And when you talk about those great people in the city, I
Holly Walter:would, I would definitely put you both on that category as well.
Holly Walter:And yeah.
Holly Walter:And we wish you the best in your new chapters in life.
Holly Walter:Thank you so much for being here.
Brad Hartig:Thanks Holly.
Reed Pryor:Thank you, Holly.
Reed Pryor:Brad safe travels.
Reed Pryor:My friend.
Brad Hartig:You too.
Brad Hartig:Definitely.
Brad Hartig:Hopefully our paths will cross, maybe out on a golf course.
Brad Hartig:I'd love to do that.
Reed Pryor:All right.
Reed Pryor:Sounds good.
Reed Pryor:Take care.
Reed Pryor:Thank you Holly.
Brad Hartig:Take care.
Holly Walter:And that's it for this episode of Podsdale.
Holly Walter:But before I go, I have a trivia question for you.
Holly Walter:What are Brad and Reed's combined years
Holly Walter:of service to the city of Scottsdale?
Holly Walter:Email your answer to Communications@ScottsdaleAZ.gov and