Hey, hey, hey.
Speaker AWelcome back to Close It Now.
Speaker ASam Wakefield here.
Speaker AI am excited and I'm so glad you're here listening for a very special episode.
Speaker AThis is a celebration episode.
Speaker AI've got some really killer sales content for you.
Speaker AWe're going to talk about the three T's, the killer T's, and then I've got a bonus for you as well.
Speaker AI've got a bonus word track that is guaranteed to get results.
Speaker ASo stick around.
Speaker AThey are going to be fire.
Speaker ABut before we get into that, let's start this episode off with talking about what episode this is, right?
Speaker AIs it okay with you?
Speaker ARaise your hand if it's okay with you if I share a little bit of my journey because it has been not an overnight thing to get here and we can talk about what is going on in the world of Close it now for a minute before we get into the sales things.
Speaker AAnd so welcome everyone to episode 200.
Speaker AThis is episode 200.
Speaker AI know that has been a while getting here.
Speaker AAnd you know, one of the first things is, you know, when you set a goal for yourself and when you focus on achieving that, you know, sometimes we have this idea of like, oh my gosh, it's going to take forever to get there, right?
Speaker AYou take a drink out of my, my cup.
Speaker AWe'll go over what's in your cup here in a minute.
Speaker ABut before we do, it's a journey getting there, right?
Speaker ASo when I started this podcast, when I started Close it now, the coaching and sales training company that we have, the sales training systems, you know, I never had any idea.
Speaker ASo it's kind of funny.
Speaker AIt's actually the two sides of the same coin.
Speaker AOne, I didn't know specifically how big it was going to go or where it was going to go or just where people are going to listen to the podcast or any of those kind of things.
Speaker AHowever, I am living proof that the law of Attraction works.
Speaker AThat the power of, the power of manifesting, you know, visualizing your future and focusing on that and having consistent, disciplined, persistent action across an extended period of time will send you where you want to go.
Speaker AOnce you establish the this is what I want to do, the universe works all night long on your behalf for you.
Speaker ASo somebody needs to hear that today.
Speaker AIf it doesn't seem like things are manifesting, keep at it.
Speaker AThey will.
Speaker ARight?
Speaker ABut let's talk about this, right?
Speaker AYou know, when I started this in 2019, right, it was April of 2019.
Speaker ASo we are two months away for the six year anniversary of close it now, the Close it now podcast and the Close it now sales training and sales training and coaching and.
Speaker AAnd of course, at this point, it's grown.
Speaker AI'll cover a little bit of how it's grown more than just sales training.
Speaker ABut this is.
Speaker AYeah, this is 2025.
Speaker ARecording this on February.
Speaker ATuesday, February 11th, which is.
Speaker AIt's actually going to post this day.
Speaker ASo we are recording and live and editing and everything on the spot.
Speaker ASo.
Speaker ABut when it started six, you know, I had a vision.
Speaker AThe reason I started the company is, is that.
Speaker AOkay if I give you some history here because.
Speaker ABecause this is important.
Speaker AThere's.
Speaker AThere's lots of things that are cool in life, but, you know, the reason I started this company is, you know, we had.
Speaker AWe brought on two people in our.
Speaker AIn our team here in Austin, Texas, and, you know, we were needing to get some sales training, get them up to speed with the industry.
Speaker ANeither one was in the industry, so.
Speaker ASo we shipped them off to a, you know, pretty famous training facility and they came back.
Speaker AAnd I'm not, of course, not going to mention any names.
Speaker AI don't want to push anybody under the bus because I love everybody.
Speaker AEverybody needs help.
Speaker AAll the, you know, lots of the different training organizations and places they've been around, they've been successful for a long time.
Speaker AThe problem is exactly what I discovered when they came back from the training.
Speaker AWe spent thousands of dollars for them, sent them up there, and they came back with.
Speaker AThey were super proud to show off their, you know, the book of their slides.
Speaker ARight?
Speaker AAnd they came back and they showed me the slides, and I'm thumbing through them.
Speaker AI'm like, wait a minute.
Speaker AWait, wait.
Speaker AThese are the exact same slideshow from when I took the class 10 years prior, right?
Speaker A10 years before that.
Speaker ARight.
Speaker ASo in 2006.
Speaker ARight?
Speaker A2006.
Speaker A7, 8, 10.
Speaker AI mean, all of those years, you know, I was taking.
Speaker AIt was.
Speaker AIt was wild, right?
Speaker ASo actually moving back, no, it wasn't even that.
Speaker AIt wasn't 10 years prior.
Speaker ASo let's get.
Speaker ALet's get real here.
Speaker ASalespeople like to stretch the truth.
Speaker AHere's a good example.
Speaker AI was saying 10 years, but honestly, it's not.
Speaker AI did the math.
Speaker AIt was four, six years before that.
Speaker ABut the point is, same slide deck from when I had taken the course that many years before that.
Speaker ASo I was like, man, no.
Speaker AAnd it was dated content at the time.
Speaker ASo it was, you know, I was like, guys, throw this in the trash.
Speaker AIt was actually.
Speaker AWas it guys.
Speaker AIt was a gentleman And a lady.
Speaker ASo Dan and.
Speaker AAnd Kelly.
Speaker ASo Dan and Kelly Mullen.
Speaker AAnd they're not related.
Speaker ADan Gerard and Kelly Mullen.
Speaker AThey were killer rock stars on my team back then.
Speaker AIf you're listening, y', all, I know that Kelly, you listen.
Speaker ASo one of the best women salespeople in the trades that I've ever seen in my life.
Speaker ABut both of them are rock stars.
Speaker ABut they weren't necessarily until they came back from that training.
Speaker AAnd I was like, guys, throw those books in the trash.
Speaker ALet me just park you in my truck.
Speaker AAnd so I took them around.
Speaker AWe spent a couple weeks together, and that's when I started writing the close it now sell system.
Speaker AThat's when I started writing the training.
Speaker AThe process for it was strictly for my team at the time.
Speaker AAnd, you know, it wasn't three months.
Speaker AAnd holy cow, both of them were rivaling my numbers, which was exciting.
Speaker AEven the.
Speaker AAnd the only competition I've ever lost in my entire career.
Speaker AIt was right to the last second.
Speaker AYou know, the owner of the company had put down this challenge.
Speaker AIt was 5,000 bucks in cash money to the person who sold the most for.
Speaker AI want to say it was either June or July.
Speaker AIt might have been July in that year.
Speaker AAnd it was so close.
Speaker ABut the kicker was we had to sell at.
Speaker AI want to say it was 300k to even qualify in the competition.
Speaker AThere's six of us on this team, so anybody could qualify.
Speaker AAnd so both of us rounded up the.
Speaker AThis is back in.
Speaker AGeez, you know, 2020.
Speaker AAnd this is the middle of 2020, right before things really started kicking off.
Speaker AAnd so I think both of us rounded up the month right around 500k or so.
Speaker ABut it was neck and neck.
Speaker AIt was super freaking close.
Speaker AAnd I thought I had it in the bag.
Speaker AAnd last day of the month, it was like 11:50.
Speaker AHe puts another job in to take it over the line.
Speaker ASo ended up we get into the boss's office.
Speaker ASo what's up, Joe, if you're listening.
Speaker AAnd he actually.
Speaker AWe decided to.
Speaker ADidn't have to.
Speaker ABut here's the fun challenge we had going.
Speaker AWe were the entire month.
Speaker AWe had made a bet that the winner pays for the loser to go out to dinner.
Speaker AWe were going out to a really nice steakhouse, a chop house, you know, five star experience with our.
Speaker AWith our plus ones with our wives.
Speaker ABut the bet was the winner has to pay for the loser gets to pay for the loser, and the loser has to just enjoy, right?
Speaker ASo eat the whole month.
Speaker AWe're egging each other on and gigging each other with Man.
Speaker AIsn't it going to be great when I'm paying, I'm buying you drinks.
Speaker AIsn't it going to be awesome when I'm paying for the appetizers?
Speaker ANo, no, no.
Speaker AI'm paying for your steak, right?
Speaker AYou're going to order the most expensive thing on the menu, and I paying for it.
Speaker ASo that was a challenge, right?
Speaker ASo it made it fun.
Speaker AIt was great.
Speaker ASo, sure enough, like 10, 10, 15 minutes before midnight, he slides a project in to take him over the line.
Speaker AAnd so the only competition I've ever lost in my whole career was that one.
Speaker AAnd so sure enough, we went out to this place called Austin Landing Cattle and had a really great meal and a great evening, and it was a blast.
Speaker ABut.
Speaker ASo that's the origins of Close it now, right?
Speaker AI wrote it for my team, and then as I was training, I realized that, you know what there are.
Speaker AIf these people need to hear what I'm training, then I'm sure somebody else does.
Speaker ASo, you know, when you go back and listen to those first episodes, I'm just driving down the road, talking into my voice memo and then recording it later.
Speaker ASo you'll hear all kind of times when it's raining and you hear the blinker and the windshield wipers.
Speaker AAnd there was one time specifically, somebody came into my lane and, like, you know, I'm talking along, doing the training.
Speaker AIt's like, whoa, somebody just almost ran me off the road.
Speaker AThey came into my lane and then I keep going, right?
Speaker ASo you hear all of that in those original recordings, and it's really fun.
Speaker ASo go back and listen to them.
Speaker AThey're definitely binge worthy.
Speaker AI know a lot of people have given me massive, massive, you know, reviews and just comments about, man, I just learned so much from the podcast.
Speaker AIt's incredible.
Speaker ASo go back and do that.
Speaker ABut the whole point is, most people don't like resources.
Speaker AThey like resourcefulness.
Speaker AI had no idea about podcasting.
Speaker AI had no idea what I was doing.
Speaker AAll I knew is there was an app that said, hey, you can podcast for free.
Speaker AJust upload your voice memo right here.
Speaker AAnd it put it out right.
Speaker AThere used to be an app called Anchor that Spotify actually eventually bought, and that's what the Spotify podcast platform is based on now.
Speaker AAnd so it was wild.
Speaker ABut from that original April event, I went to an event and paid a lot of money to go to an event called Train the Trainer to learn how to be a trainer.
Speaker AWhen you invest in Yourself, it grows and multiplies.
Speaker AYou can never lose your own investment into yourself.
Speaker ASo that's when I started the podcast.
Speaker AAnd just across time, it was six months before I even had my first coaching client, right?
Speaker AAnd then my very first coaching client was a guy named Mark Portuese in Chicago.
Speaker ASo big shout out to Mark.
Speaker AHe owns on the Mark Heating and Cooling and he is incredible person, incredible operator.
Speaker AHe was my very first coaching client.
Speaker ASo we've been, here's how fun it is too.
Speaker AWe had one session together.
Speaker AHe had, in three years of owning his business, had never sold over a single stage 16 seer heating in air system.
Speaker AWe did one session, I was like, man, let's, let's fix that.
Speaker AShowed him how to present equipment.
Speaker ASame day he goes out and sells his very first variable speed system for 19,500 bucks and blew his ever loving mind.
Speaker AAnd of course he was like, dude, this is incredible.
Speaker AAnd of course now he does it all the time.
Speaker ABecause who you believe you are create your identity and your identity creates your outcomes.
Speaker ARemember that from a few episodes ago.
Speaker AAnd so that's the power of the coaching, right?
Speaker AWhen I work with someone in coaching, they all of a sudden do things they never thought were possible.
Speaker AEasy.
Speaker ABecause sales should be easy.
Speaker AAnd so that started the coaching journey.
Speaker ASo that was in.
Speaker AGeez, that was in 2019.
Speaker AAnd so fast forward, you know, we did, did a lot of virtual for a while, but obviously for a couple years there for obvious reasons with, you know, with COVID and with the Pandemic and you know, it's been such a wild journey and I never realized that, you know, especially a year and a half ago when most people say, oh, he just jumped on the scene.
Speaker AWell, no, I've been at this a while, right?
Speaker AThis is year 2025 is actually year 19 for me in the heating and air industry and the home services.
Speaker AAnd you know, it's like a 19 year overnight success story they call it.
Speaker ABut so where the podcast has gone, where things have gone, you know, I never realized that, you know, Spotify said this last year that this show was listened to in 71 countries.
Speaker AAnd you know, it just blew my mind.
Speaker AAnd it's Now a top 2% of podcasts listened to globally.
Speaker ASo as many podcasts are out there, I'm in the top 2% of shows around the world, which is incredible.
Speaker AAnd I'm so grateful to every single one of you that is has been a part of this journey along the way.
Speaker AThose of you, Chris Sheeney, Tom Spall, Victor Johnny, everybody that has coached with us, you know Patrick and Austin and you know Christian, you know my boys, Lucas, everybody, right, Josh, Baca, all you guys.
Speaker AI'm so grateful for every single one of you that have, you know, that have coached with us along the way that develop friendships and relationships.
Speaker AAnd so this episode is for you.
Speaker AThis episode is for all of you who've all of your first time listeners and who have listened for a long time.
Speaker ASo much is going to be happening this year in 2025.
Speaker AYou're going to see me everywhere.
Speaker ASo many launches, doing a lot of stuff.
Speaker ASo thank you all, thank you all for every single thing that has contributed to the success of the Close it now podcast and sales training and now, you know, training systems and yeah, so I am so grateful for every single one of you.
Speaker ASo I wanted to take a minute and cover that first because episode 200, that's no small feat, right?
Speaker AThat's a lot of episodes.
Speaker AEspecially since on average, Since May of 2024, I've released on average two episodes a week.
Speaker ASo ideally, the release rate, I've changed the solo solo podcasts now drop on Tuesdays since because you know me, if everyone does one thing, I have to do something else.
Speaker AWell, as it turns out, a lot of the big name podcasts in the trades are they release on Mondays.
Speaker ALooking at you, Brian and Nate waste no day.
Speaker ASo I'm releasing on Tuesdays now.
Speaker ASo when everybody goes left, I'm going to go right.
Speaker AThat's what we do.
Speaker AThat's how you differentiate in your market.
Speaker ADo something else.
Speaker ADon't say, well, I did it first.
Speaker AOkay, well, who cares, right?
Speaker ASo, so Tuesdays the solo podcast releases and then on Fridays we have the interview podcast, which I would love for everybody that's been listening.
Speaker AI would love to know, love to hear your big takeaways from the four part series we just did on Roots and Wings with Jimmy J's.
Speaker ASo shout out to Jimmy.
Speaker AHe's been my business coach along the way, but man, that is the heartbeat of Close it now is.
Speaker AHelping you become someone worth buying from means fixing things at home, right?
Speaker AFixing things, your relationships with your kids, with your spouse, with your partners, with your parents, with your brothers and sisters, then with your coworkers and your nutrition and your fitness and your personal growth and your spiritual journeys, right?
Speaker AAll of those things.
Speaker AThose are the important things when it takes to be someone worth buying from.
Speaker ASo I'd love to know your takeaways.
Speaker ASo go join the Facebook group or leave me a review.
Speaker AI would Love to hear a review.
Speaker AGo to Apple Podcasts or to Google.
Speaker ALove to have a review on some of the shows on there.
Speaker ASo leave me some five star reviews.
Speaker AAnd you know how this works.
Speaker AIf I read your review on an episode and you hear it, message me for a free one hour coaching session.
Speaker AMost people that have those say they get more out of their one hour coaching session than they've gotten in years at being at their company.
Speaker ASo let's get into some things.
Speaker ASo first of all, we got to do what's in your cup, because that is what we do here.
Speaker ASo today, of course, again, I'm drinking out of my failures.
Speaker ANot an option.
Speaker ANASA mug.
Speaker AAnd today we have some Earl Grey tea.
Speaker ASo what is in your cup today?
Speaker AI want to know for all of you around the world, if you drink tea or coffee.
Speaker AI love coffee too.
Speaker ATo your coffee.
Speaker AWhat are you drinking?
Speaker AIs there anything you recommend?
Speaker AI do love, love, love when people send me coffee beans or tea or anything like that.
Speaker AYou'll get massive shout out on the show.
Speaker AAnd at this point in the journey, actually, the company's grown enough.
Speaker AWe've got some swag.
Speaker ASo you send me a gift, I will send you a gift.
Speaker ASo that's how this works.
Speaker ABut join the Close It Now Facebook group.
Speaker APop me a message samoseitnow.net and we can chop it up a little bit.
Speaker ALet me know what you're drinking in your cup right now.
Speaker AThis is Earl Grey with a little bit of cream and sugar.
Speaker ASo three, two, one.
Speaker ALet's all take a sip together to celebrate 200 episodes.
Speaker AAll right, now let's get into some content.
Speaker ASo I've got something special for y' all today.
Speaker AThere are sometimes in our appointments, and these actually are word tracks that work for all kind of things in life.
Speaker ASo we're gonna, we're gonna get into these and, oh, last thing I have to mention.
Speaker AThe bootcamp.
Speaker AThe Close It Now Bootcamp.
Speaker ARight.
Speaker AClose It Now.
Speaker AIt's relit.
Speaker AThe title of it is Relentless.
Speaker AThe ultimate sales transformation.
Speaker ARight.
Speaker AYou can find more about it at Close It.
Speaker AActually, we don't have more about it yet.
Speaker AI'm literally meeting with event planners and talking to them this week about getting this thing scheduled.
Speaker ABut here's the details.
Speaker AIt's April 29th, 30th and May 1st in Boston, Massachusetts.
Speaker AIt is going to be three full days of intensity.
Speaker AWe are going to role play.
Speaker AWe're going to teach you the Close it now sell system, the same process that Austin in New York just used to In January.
Speaker AHe closed $1.1 million in January in New York out of 96 appointments.
Speaker ARight.
Speaker AHe is a beast.
Speaker AAlso, he's going to be on the show soon.
Speaker ASo we're going to talk about exactly how he did it, where his mindset was and the things that he was doing to, to accomplish that same sales process, same sales system.
Speaker AWe're going to teach you at this event.
Speaker ASo not only that, we've got a couple just insanely high level guest speakers.
Speaker AI've got one of the guest speakers, man.
Speaker AHe has, he's worked with companies like nascar, he's worked with Tony Robbins, he's worked with, you name it, literally thousands of companies.
Speaker AHe has grown and sold over 30 companies in his career and I'm honored that I've built a relationship with him.
Speaker AHe's going to be speaking at the event.
Speaker AWe've got some other rock stars.
Speaker AJonathan Neves, if you know him up at Green Energy Mechanical, he's basically our boots on the ground hosting the event in Boston.
Speaker AThat's where his company is.
Speaker AAnd if you've never heard him speak, he is a fire breather.
Speaker ARight.
Speaker AHe's just with him and I think share a brain cell when it comes to permission based selling and NLP techniques and those kind of things.
Speaker AAnd so he's going to be speaking.
Speaker ASo but mostly it's going to be yours truly.
Speaker AWe get to spend three full days together and I'm going to help you get to that next level, become that person worth buying from and we're going to deep dive into the things that will not only get you to the next level with your life, but also of course sales numbers explode.
Speaker AYou'd be like Patrick took him through this content over in Raleigh and his average ticket goes from 9,000 to 16,000 and has stayed there for over a year now.
Speaker ASo that's what happens when people learn and implement the process in the system and give consistent, persistent discipline action consistently over time.
Speaker ASo so close it now.
Speaker ABoot camp.com there are still six buy one get one free tickets left message me that I heard that the.
Speaker AI had a link that was bogo, right?
Speaker AI had a link in there.
Speaker AA coupon code.
Speaker AI did hear that it that was having some issues with some people.
Speaker ASo if you have issues with the coupon code, the coupon code now is bogo just B O G. Okay.
Speaker AIf you have problems with that, message me directly samoseitnow.net and I will.
Speaker AWe can manually put it in and make sure that you get those half price tickets but there's only six more.
Speaker ASo if you, if you don't get those, then, you know, you get what you get.
Speaker ASo that means that.
Speaker ABut either way, you know, honestly, it doesn't matter.
Speaker AIt's going to be off the charts on, on value.
Speaker ASo you're going to come back in and close one deal that you wouldn't have and pay for the thing.
Speaker ASo it's not like it's insanely expensive or anything.
Speaker ASo let's get into some content today, because this is important.
Speaker AFirst of all, I want to cover the three T's with you today.
Speaker AThere are three T's, three word tracks, three expressions that you can use for almost anything.
Speaker AThe first one is when we have complaints or issues or concerns or anything coming from the homeowner.
Speaker ASo the first one is, that's no problem.
Speaker AThat's really no problem.
Speaker AThat's no problem.
Speaker ASo it's different than just saying when something comes up.
Speaker AIt's different than just saying, hey, that's no problem.
Speaker AThat is white noise.
Speaker AThe powerful part of this is adding the second part to it.
Speaker ASo that's no problem.
Speaker AThat's really no problem.
Speaker AIs emphasizes.
Speaker AAnd it actually, it's really cool what happens in the brain.
Speaker AIt actually cuts right through the white noise and right through the fog by repeating the same thing right against itself.
Speaker AAll of a sudden, the repetition now it.
Speaker AIt pierces that smoke screen in the homeowner's mind and they actually hear you.
Speaker AThey will list it.
Speaker ALike it takes them off guard that to use this sentence, that's no problem.
Speaker AThat's really no problem.
Speaker AAnd then they just open right up.
Speaker AIt's really, really, really cool.
Speaker ASo the first one is, that's no problem.
Speaker AThat's really no problem.
Speaker AThe second one, the second one is, that's exactly why.
Speaker ASo in so many of the conversations that we have, you know, one of the things that we talk about often is how to reframe the conversation.
Speaker AFraming the conversation is everything.
Speaker AIf you have never read the book called Pitch Anything by Oren Claf, I highly, highly recommend it.
Speaker AIn fact, I'm going to reach out, I'm going to make a note right now.
Speaker AI'm going to reach out to him and see if we can get him on the show, because I talk about his book so dang often.
Speaker AI should get him on the podcast and see if we can see if I can get him on the show.
Speaker AIf you.
Speaker AAnyone knows him or knows how to contact him, I would appreciate an introduction.
Speaker AI'll reach into my circles and see if I can get a hold of the guy, but Oren Clough, this book is called Pitch Anything highly recommend it.
Speaker AIn fact, once this year, one of my intentions is to start back up the Close it now book club, which we did a few sessions, but life and crazy.
Speaker ALife was crazy in bandwidth.
Speaker AI just didn't have time to keep it going.
Speaker ABut my intention is to restart the Close it now book club in 2025.
Speaker AAnd this is definitely going to be one of the books on the list.
Speaker ASo framing the conversation is important.
Speaker ARemember.
Speaker AAnd if you don't remember, go back and listen to the three bids training I did or in the Facebook group.
Speaker AJust search three bids within the Facebook group and the training video will come right up.
Speaker ABut in that conversation.
Speaker ASo for example, we have to reframe certain parts of our conversation.
Speaker AWe have to continue to reframe our appointment.
Speaker AThe homeowner will try to set a different frame of the of the conversation.
Speaker ASo a good example of this is at the beginning of the appointment when you hear three bids objection come up.
Speaker AWhich usually sounds like it can be like right when you're walking in the door a lot of times it's usually when they hit you with it, like hey, the hands up.
Speaker AAnd they're just want to be transparent with you.
Speaker AI'm going to be getting three bids on this thing.
Speaker AI'm not buying anything today.
Speaker ASo what's happening?
Speaker AThey cut.
Speaker ASo let's walk through the timeline.
Speaker AThey called us, right?
Speaker AThey are seeking us out.
Speaker AWe show up and then what's happening?
Speaker AThey're trying to give us what's called the takeaway.
Speaker AThey're trying to reframe it and make them the prize and make us chase them and beg them for the work and earn the work, right?
Speaker AWe've got to earn it.
Speaker ABut all that we have to do is reframe the conversation back to where it originally started.
Speaker ASo of course, if you want to know that training, go back and listen to that episode.
Speaker ABut that's what we're doing when we're reframing the conversation with the three bids objection or just about any objection handling is reframing the conversation.
Speaker ASo many times we reframe the conversation.
Speaker ASo that's why, that's exactly why is such a good line.
Speaker AIt could be that's exactly why we're here.
Speaker AThat could be.
Speaker AYou know, in earlier, in fact, one of my coaching clients earlier, one of my virtual clients we were talking about, he went out to a, a house and the woman, this is.
Speaker AIt was there yesterday, right?
Speaker AAnd so this Is, you know, first part of February.
Speaker AShe's literally selling the house in April.
Speaker ASelling the house in April.
Speaker ASo less than two months away, she goes into, well, you know, I'm selling the house.
Speaker AIt's.
Speaker AIt's a boiler system.
Speaker ASo we're up in Pennsylvania.
Speaker AShout out to Zach.
Speaker AWhat up, Zach.
Speaker AShout out to Zach up there.
Speaker AHe, you know, it's a boiler system.
Speaker AIt needed about $2,500 in repair.
Speaker ASo it wasn't even a sales call, you know, and for.
Speaker AFor a lot of us listening, you know, we wouldn't even roll on a call like that.
Speaker AYou know, she's selling the house in less than two months.
Speaker AIt needs a repair.
Speaker AAnd so most people think, oh, well, she'll just fix.
Speaker AShe's selling the house.
Speaker AShe's just fix it.
Speaker AWell, the service tech gets there and, you know, offers the $2,500 repair.
Speaker A$2,500 US American dollars.
Speaker AAnd she just kind of raises, well, you know, what would a new one be like?
Speaker AAnd so Zach gets over there, and he has a conversation with her, and he.
Speaker AAbsolutely.
Speaker ASo him and I have been working on storytelling and reframing the conversation lately.
Speaker ASo he gets over there and he listens, and, you know, come to find out she's selling the house to a friend of hers.
Speaker ASo he says, well, isn't that exactly why you.
Speaker AThat, you know, won't it feel good to know if this is taken care of, that you'll be passing, you know, you won't have.
Speaker AYou won't be passing these same headaches and problems on to your friend when they buy the house?
Speaker AShe says, you know what?
Speaker AI'm glad that you said that, because, yeah, I don't want to pass these same problems on to somebody.
Speaker AHe's like, you know, and he was just kind of future casting a little bit.
Speaker AIt's like, you know, what would your relationship be like down the road if all of a sudden they have all these problems and things?
Speaker AOr on the flip side of that, you know, with that, and I'm paraphrasing, but on the flip side of that, you know, sell that you'd be selling the house, and your friend takes over with no problems down the road and a nice new system installed by one of the best companies in the area, and we're maintaining the warranty for it, which will also transfer.
Speaker AAnd she says, you know what?
Speaker AThat makes more sense.
Speaker ASo now they're just figuring out the funds on, you know, how they're gonna.
Speaker AHow she's gonna pay for it, and then let the seller of the house pay the rest off.
Speaker ASo it's cool because then she's only out of pocket for, you know, maybe a payment or so, maybe if even that, because it's mid February, it's not even going to first payment won't even be till probably about the time the house sells.
Speaker ASo that's exactly why it's a perfect time to use that kind of a situation.
Speaker AIsn't that exactly why you should do it?
Speaker ARight?
Speaker AAnd so that is number two.
Speaker ASo the first one was, that's no problem.
Speaker AThat's really no problem.
Speaker AThe second one is that's exactly why.
Speaker AThat's exactly why we're here.
Speaker AIsn't that exactly why you should do it?
Speaker ASo just reframes the conversation.
Speaker AIt turns it right side up again.
Speaker AAnd the third one, which I love a lot, is.
Speaker AWell, that's the best part about it, right?
Speaker ASo again, it's another word track to reframe the conversation to be able to communicate in a way that people.
Speaker AThat we need people to hear, right?
Speaker ASo many times they.
Speaker AThey don't hear us the way that we're trying to communicate with them either, because our inflection is wrong and the.
Speaker AOur word choice is wrong.
Speaker AThat's why I'm such a word nerd.
Speaker ABecause every single word has meaning, right?
Speaker AEvery word has a meaning a lot of times, especially in.
Speaker AAnd it doesn't matter, though, your language doesn't matter if it's English.
Speaker AIt doesn't matter what language you're speaking.
Speaker AWhen inflection and tonality are part of the language, it can be misunderstood.
Speaker AThat's why only 15% of communication is the actual words.
Speaker AThe rest is body language and tonality.
Speaker AAnd I've done this before, and I'm gonna.
Speaker AI'm gonna do the sentence again because it absolutely proves the fact that you can say the same words over and over and get a whole bunch of different meanings based on how you inflect and what.
Speaker AWhat words you emphasize.
Speaker ASo it's been a while back.
Speaker AI'm going to do this again.
Speaker ASo let's talk.
Speaker ALet's think about this in a minute.
Speaker ASo here's the sentence, and I'm going to say it as neutral as possible, and then I'm going to say it several more times.
Speaker AAnd I want you to listen to it and tell me how many different meanings that you get from the sentence from the exact same sentence, right?
Speaker AAnd so this is something I learned years and years and years ago on an old zig Ziglar recording.
Speaker ASo shout out to the classics, right?
Speaker AZig Ziglar, Brian Tracy, Les Brown, Jim Rohn, all the greats.
Speaker ASo the sentence is, I didn't say she shot her husband.
Speaker AThat's about as neutral as I can say it because I just have inflection in my voice.
Speaker ASo now let's go through it a bunch of different ways.
Speaker ABut I'm gonna say the same sentence over and over.
Speaker AYou tell me how many meanings there are.
Speaker AI didn't say she shot her husband.
Speaker AI didn't say she shot her husband.
Speaker AI didn't say she shot her husband.
Speaker AI didn't say she shot her husband.
Speaker AI didn't say she shot her husband.
Speaker AI didn't say she shot her husband.
Speaker ARight.
Speaker AThere's a lot of different meanings from the same, you know, same handful of words depending on how you emphasize the different words in your tonality.
Speaker ANow, that proves the point that what I've said for a long time is anyone who gets the same objection over and over and over, it's not your market.
Speaker AIt's not the, you know, that your, your clients are educated on a certain thing or not.
Speaker AIt's not your.
Speaker AIt's probably not even your process.
Speaker AWhat it is is that for most people, it's the way you're saying something.
Speaker ABecause if you're like, ah, follow the script exactly, I follow our process to a T, and I get these results and somebody else gets different results, it could be very much the way that you're saying things, right?
Speaker AThe inflection that you're saying.
Speaker AThese are the things that, you know, all the different AI recording things, they're not going to pick up on.
Speaker AThis is why you can follow the script and nail it and still not get the sell when somebody else would.
Speaker AIt's how you say things.
Speaker ASo if you're getting an objection over and over, it's because you're planting the seeds somewhere in your process for them to think about it.
Speaker AThis is why it's so important to record your sales appointments.
Speaker ASo you can, and not only record them, actually do the work and go back and listen to them.
Speaker ARight.
Speaker AListen to yourself.
Speaker ASee those places, right?
Speaker AAm I saying something differently than what I think I'm saying?
Speaker ABecause we don't always hear our own voice in our head the way that we think we're saying it.
Speaker ASo that is the.
Speaker AThat.
Speaker AThat's some extra there for you.
Speaker ABut those are the big ones, right?
Speaker ASo the three T is again, that's no problem.
Speaker AThat's really no problem.
Speaker ANumber two is.
Speaker AThat's exactly why number three, that's the best part about it.
Speaker AAnd you can even use those together, right?
Speaker AListen, that's no problem.
Speaker AThat's really no problem.
Speaker AThat's exactly why we're here.
Speaker AAnd the best part about it is you're going to love the outcome.
Speaker ARight?
Speaker AI just stitched them together and kind of generally speaking, but that's.
Speaker ACan you see how can you hear how these can be really high value word tracks in your appointments?
Speaker AI hope so.
Speaker ASo that is.
Speaker AThose are the three T's.
Speaker ANow I mentioned a bonus.
Speaker AWe've got a bonus here in a sec.
Speaker ABut again, I want to talk about something super quick one more time.
Speaker AJust a reminder, go get your tickets for the Close it now boot camp at close it now bootcamp.com go check them out.
Speaker AAnd the other thing is, I love you all.
Speaker AI would love a five star review on Google and also on Apple podcasts and Spotify has made a way to leave reviews and comments now too.
Speaker ASo all three of those places.
Speaker AI would absolutely love a review and go join the Facebook community.
Speaker AGo join the Facebook community.
Speaker AThe Close it now group search.
Speaker AClose It Now.
Speaker AI'm everywhere.
Speaker ALook in the show notes.
Speaker AYou can find the link tree and it has all the different links to Instagram, to LinkedIn, to TikTok, to YouTube.
Speaker AWe've got a YouTube channel for those of you who are watching on YouTube.
Speaker AYou actually get to see my smiling face and the all my guests, you can actually see them as well because a lot of times things happen visually that we don't, you know, that you can't even just you can't always hear on the auditory podcast.
Speaker ASo that's it.
Speaker AI'm so stoked about episode 200, y'.
Speaker AAll.
Speaker AI'm so smiley today because I can't get over the fact that, you know, I can get it.
Speaker AI can get over it.
Speaker AI knew this day was coming because I knew I had consistent discipline action when you focus on the outcome.
Speaker AI knew starting this company, you know, six years ago and starting the podcast, it was going to grow.
Speaker AMy intention and my vision is to be an international speaker.
Speaker ARight.
Speaker ABest selling author.
Speaker AI hit the international best selling author list this last year.
Speaker ASo I've got at least one more book coming out this year and if you want me to speak at your event, let me know.
Speaker AWho do you know at the events coming up?
Speaker AI want to speak at events.
Speaker AGet me and get in touch with.
Speaker AI'd love introduction.
Speaker AGet me in touch with the people that book book for the different events.
Speaker AI know there's a bunch of people at AHR right now, I am going to be at the ACCA event in Austin that's coming up in March.
Speaker ASo if you're in acca, definitely look me up.
Speaker AI'm going to be roaming around the.
Speaker ARoaming around all over the place, recording.
Speaker ASo we're going to be doing some fun stuff.
Speaker AMy buddy Everett Lapel with.
Speaker ASo I was in the house, service and sales tales.
Speaker AHe is doing the same thing actually at HR right now.
Speaker ASo we're going to hook up in Austin here and do some stuff together, I'm sure.
Speaker ABut if you're coming to aca, let me know.
Speaker ALove to meet up with you and meet you in person.
Speaker AOkay.
Speaker ASo the bonus, this one comes straight from Josh Baca.
Speaker AActually, this is a funny story because he was.
Speaker AHe's given me permission to tell his story.
Speaker AIt was years ago.
Speaker AHe was one of my very first clients as well.
Speaker AYou know, we were.
Speaker AHe's in.
Speaker AHe's in Colorado.
Speaker AHe was in Denver at the time, and he was a selling tech.
Speaker AAnd he calls me on the phone.
Speaker AWe finally.
Speaker AHe messaged me and we finally connected on the phone.
Speaker AHe said, bro, you got to help me.
Speaker AI've been listening to the podcast.
Speaker AIt's been helping some.
Speaker AHe's like.
Speaker ABut he's like, I'm about to get fired.
Speaker AMy numbers are so bad.
Speaker AHe was the bottom in the company.
Speaker ABought him in the company.
Speaker ASo I was like, all right, cool, man, let's do it.
Speaker ASo we started coaching together.
Speaker AAnd I want you all to know, here's his numbers.
Speaker AWell, I don't.
Speaker AIn fact, I don't even remember his number numbers.
Speaker ABut what I do remember, three months later, when we're, you know, spending an hour a week together, three months later, he messages me and he sends me a picture of him holding this award where he was the number one person in his company that week, right?
Speaker ASo from almost being fired to three months later being the number one with his numbers in that week and then stayed on top, right?
Speaker AStayed on top.
Speaker AThat is his story.
Speaker AAnd so it's funny because he messaged me the other day and he's got this like it was Saturday or Sunday, Super Bowl Sunday or Saturday.
Speaker AHe's out there.
Speaker AHe's crushing it.
Speaker AHuge sales.
Speaker AI think it was like a 25, $30,000 sale.
Speaker ABut the important part was it was $5,000 more than his nearest competition.
Speaker AAnd he says he used this to close it.
Speaker ASo here's the word Track.
Speaker AWe're not $5,000 more expensive.
Speaker AWe're $5,000 better.
Speaker ACan I show you why?
Speaker AAnd of course, the homeowner said yes.
Speaker AAnd then he goes down and shows them all the reasons why they're better.
Speaker ARight.
Speaker AIt's funny because he reminded me that I taught him that.
Speaker AAnd I didn't even remember that I used to teach that.
Speaker ABut that's a big.
Speaker AThat's a powerful way to handle when somebody comes to you with, oh, well, so and so's this much cheaper.
Speaker AIt's easy.
Speaker ASay, oh, no problem.
Speaker AWe're not, you know, saved 3,000, 4,000, 5,000, whatever.
Speaker AIt doesn't matter the number.
Speaker AUse that number.
Speaker ASo in this case, we'll stick with his numbers because.
Speaker AThank you, Josh.
Speaker AWe're not 5,000 more expensive, we're $5,000 better.
Speaker ALet me show you why.
Speaker AAnd in fact, I like to use that.
Speaker AMake that a question.
Speaker ARight.
Speaker ACan I show you why the homeowner's got always going to say yes.
Speaker ABecause they never expect you to respond like that.
Speaker AThey expect you to say, well, what do they have?
Speaker ALet's make a comparison.
Speaker AI can be your person to help you look at this one versus that one.
Speaker AWell, that's how everybody handles that now, right?
Speaker ASo now just say, oh, no problem.
Speaker AYeah, I get that all the time.
Speaker ARight.
Speaker AWe're not $5,000 different.
Speaker AWe're not 5,000 more expensive, we're 5,000 better.
Speaker AIs it okay if I show you why?
Speaker ACan I show you why?
Speaker AAnd then, of course, you have to have the ammunition to back that up.
Speaker ARight.
Speaker AYou have to know why your company is better and then take them down.
Speaker AThe bullet points of, you know, 5, 10, 15, 20, just keep going.
Speaker AAll of the reasons that you're better and your confidence and certainty and your excitement about it.
Speaker AAnd, you know, you have to have confidence and trust in your company.
Speaker AYou have to know the installers and how their quality of work.
Speaker AYou have to know the things that they do.
Speaker AAnd I mean, you have to stand behind it.
Speaker AIf you're at a place where you have no confidence and trust in the guys doing the work, I would say run, go somewhere else, or take initiative and action and help them get better.
Speaker AOne of the two.
Speaker ABut it.
Speaker AYou can't have confidence and certainty if you don't have confidence and certainty in your people.
Speaker ASo I was talking to my friend Johnny here a little bit ago.
Speaker AI'm actually going to do some.
Speaker AOh, let's cut that.
Speaker ASo that is exactly what's going on.
Speaker AYou've got to have the.
Speaker AYou've got to have the certainty and confidence of your people and when you do, it's so easy to close, because then you're like, hey, we're not $5,000 more expensive.
Speaker AWe're $5,000 better.
Speaker ACan I show you why?
Speaker AAnd so that's it.
Speaker AThat's the word track.
Speaker AAnd so that's our episode today.
Speaker ASo recapping the three T's, that's no problem.
Speaker AThat's really no problem.
Speaker AThe second one is that.
Speaker AThat's exactly why.
Speaker AThe third one, that's the best part about it.
Speaker AAnd then the bonus.
Speaker AThank you, Josh Baca, for reminding me of this is we're not $5,000 more expensive.
Speaker AWe're $5,000 better.
Speaker ACan I show you why?
Speaker AAnd so, yeah.
Speaker AGosh, I'm so grateful for every single one of you.
Speaker AThank you for listening today.
Speaker ARemember to leave me a review.
Speaker AAlso, go get your tickets to the Close It Now Boot Camp, 4-29-30 and May 1 in Boston, Massachusetts.
Speaker AIt's going to be fire and otherwise.
Speaker AYou know, I just.
Speaker AI'm so thankful for all of you that are on this journey together with me.
Speaker AYou know, we are growing.
Speaker AI know hope, and I know you are growing.
Speaker ALet's do some things together.
Speaker AHere's a wild idea.
Speaker AShoot me a message for content you want me to cover.
Speaker AIf there's a podcast that you want to hear a topic covered, shoot me a message and let me know.
Speaker ALet's start a conversation there.
Speaker AJoin the Facebook group.
Speaker ASo start some conversations in there.
Speaker AWhat are your big takeaways?
Speaker AWhat have been some of the biggest things that have made a difference for you in your life?
Speaker AI would love to hear those, and I know the community would love to hear those as well.
Speaker ASo now is the time, right?
Speaker AFebruary 11th.
Speaker AThis is the first day of the rest of your life.
Speaker AWhat are you going to do with it?
Speaker ARemember your thoughts.
Speaker ACreate your beliefs.
Speaker AYour beliefs create your identity, and your identity creates your outcomes.
Speaker ASo everybody, you.
Speaker AYou go out there.
Speaker AThis is episode 200.
Speaker AThanks for sticking with me.
Speaker AA lot more to come.
Speaker AEverybody go out there and be someone worth buying from.