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 - Hello and welcome to this week's episode of the Wedding Lounge podcast.

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 Now today we are joined by a guest which is hopefully going to give us a real insight

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 into something that I think is often very overlooked and underthought about,

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 but it's actually really important. So we've got Hayley who joins us from FourJays

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 and they run a luxury toilet trailer company. So hi, Hayley, how are you?

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 - Hi, I'm very well. Thank you very much. Thanks for having me on.

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 - Thanks for coming on. I mean, it's not one of the most glamorous

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 subjects I've talked about and not the most important thing when people think

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 of tanning their wedding, but it is an important thing.

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 - It's essential. It's essential. It's just not the pretty side of weddings, I guess.

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 - No, it's not crucial. - So I think a lot of people

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 to get them. Does that make sense? And it's just something you don't really realize.

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 And you're like, oh no, we actually do need the toilet.

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 Yeah, so I think they're very important to that.

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 - Why do people tend to need toilets? What makes it a wedding or event when

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 people need toilets? Because surely most venues have them.

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 So why do people tend to come to four days looking higher of toilets?

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 - I think a lot of the times it depends on the venue. So as much as venues may have toilets,

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 they may only have like one or a disabled or a couple. So then I'll see the whole idea,

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 then I'll need basically to have a toilet trailer, especially, is to alleviate the cues,

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 obviously is to make sure that you actually can go to the toilet if you're kind of having

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 marquis weddings. Marquis, the venues, a lot of times to be fair, we do have a lot of weddings that

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 people have them at their own homes or farms. If they have one, they have it kind of in that garden,

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 so then they need the toilet trailer. A lot of the times they have them at home, then it's just,

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 they don't want the guests to go into the house. So basically, this location, it all depends on

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 the venue and the location of where the toilet's going to be going or the wedding's going to be held.

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 So that's why they kind of need to toilet's basically.

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 - I had a client, like quite early on in my work, who they had, they marquis at home in quite a small

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 garden and there wasn't space for the toilet trailer and it was something they were just like,

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 oh no, it's fine, we'll just use the house. It's like 90 odd guests and they had two

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 loos in the house and the amount of times and how often people are going, the system doesn't keep

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 up and the water pressure dropped off completely. So it's one of those things that it just people

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 think, oh, we can just use the house. You can't just use the house, not for that number of people.

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 - Well, exactly that. I think a lot of the times you forget, you know, it's okay if you're having

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 like a party of maybe 10 to 20 people having that at home, no problem. If you've got a guest

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 for a wedding for like, say like 100 people, try to sort that out with the toilets and obviously,

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 you know, the queues as well, it's just, you don't realise that that's actually high,

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 like you say, it's just going to not really cope with that with the amount of it's going to be needed.

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 Definitely have a toilet trailer. - And what sort of options are there for people when they're

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 looking for toilets? I mean, you've mentioned toilet trailers. People might be conjuring up sort of

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 rows of the green, plastic toilets. - Like you've all the things. - Or you know, really big

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 track, you know, like at Royal Ascot, they have really big, like humongous, not very attractive

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 toilet trailers. What sort of options are there out there for people who are looking for higher

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 toilets for their own wedding or event? - Well, obviously, they still got the sort of

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 the poly kind of toilets, which are the plastic toilets. They are of the lesser budget side of things.

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 However, mainly for weddings, we have the luxury range or we have the shepherd's heart,

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 we've got the putique, things like that. So they're the toilet trailers that are a lot nicer,

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 for the venues, sort of you get that kind of feel that it's a bit more classy. We get different sizes

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 and obviously that will depends on how many numbers of like people go into the weddings.

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 So you have like the 1+1s, you have 2+2s and typically the 3+3s. We also do 4+2s. Sorry.

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 - So you're going to say just to explain to our listeners what do we mean by 2+2? Is it 2+2?

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 - Oh yes. - Yes, so you're just doing it. So basically that means the number of cubicles. So if you

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 have like a 1+1 toilet trailer, it's the trailer and you've got 1 cubicle one side and 1 cubicle

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 the other. That's basically that one. If you've got a 2+1 or a 3+1, then the larger number of cubicles

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 is normally for the ladies and then they will see got them cubicles and the smaller sides, which is the

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 one, they'll have one in the gents and then there has some urinals as well. Some people do like it the

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 other way around, depending on the actual needs. And we can cover up urinals if they choose to have

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 the largest side for the gents as such. So then that's more of a rough year than 2+1 and so on.

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 Yeah, things like that. They're not typical ones, but they are out there.

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 - Yeah. - So there's them ones. We do also do like a really quite larger unit, which is a 4+2.

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 That's just a very, very big one, but typically normally they're more of the smaller sizes.

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 Our main ones that we do are the 1+1s and the 2+1s. They are just the typical ones because otherwise

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 the 3+1s, it's all based on maths and how many people are going to be using them at the time,

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 but then ones before the weddings. I think it's quite important to mention as well that these

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 lieu trailers have a capacity as well as in length of time that they can be useful before their tanks

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 are necessarily full. So if you're planning a two-day event as well, it's important to get a trailer

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 that's big enough to cope with that capacity. So your numbers might not be massive, but if you are

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 planning on doing something over two days and you're looking to hire in a company like 4Js and

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 it's quite important to mention that you want to go back and use it the second day and I think that's

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 something that's quite often overlooked. Massively, I think that's where people kind of fall

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 forward, short with that because they just think they just need a toilet tray and that's it.

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 They've got that many numbers, but then like you say a lot of people, some people do camp and then

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 some people obviously carry on the next day. Then toilet trailers, like you said, they have a

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 capacity that tank can only hold so much and then after that it won't be very present to use. So

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 that's why we always have to make sure that we do get numbers for guests and we do actually understand

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 if we could find out like when they're actually arriving and when they're leaving, when they're

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 staying, how many, and I know a lot of people are kind of not really understanding or not really

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 kind of realise sorry, the importance behind that. Also we don't on your wedding day want them over

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 flowing the next day and then they can't be used. You know, so we have to always make sure that we

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 we provide the toilet trailer that's suitable. Do you find that some of that information sometimes

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 get missed if it's booked through a marquee company? Sometimes I think, I think sometimes if I can

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 if you can directly use people then that's brilliant because you can speak to that customer.

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 Obviously sometimes if it's like a third party, they only get the information from the customer

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 and they pass on to us. We don't speak to the customer themselves. Obviously and that's fine,

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 there's no problem. We're more than we use a lot of companies put like marquees, they use us a lot.

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 And I think sometimes the ones that use us a lot, they know that kind of protocol kind of thing,

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 but sometimes it is kind of handy if we could speak to the say the couple themselves. So they may

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 know and we know and then they can understand what's sort of arriving and what's expected if that makes

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 sense. Yeah, you mentioned Sheppard's Hub when obviously we've both seen Sheppard Hub toilets, but

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 for listeners who maybe haven't started their wedding planning journey really yet and they don't

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 really know the difference. What are the main sort of aesthetic, the look sort of difference between

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 standard toilet trailer and set a Sheppard Hub trailer? So each of our toilet trailers are

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 different basically and they're, I mean the main ones that we have the luxury ones are different,

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 we can have like grey, white and green and normally they're not always available, but we do have

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 them ones. The Sheppard's Hub is always grey. So the look is very much more rustic kind of thing,

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 the feel is different, they're really lovely for barn kind of weddings and you know the farm kind

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 of weddings if that's what you kind of want to go through or go for basically. That's what the Sheppard's

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 Hub for basically. They've got like the sinks are more like cast iron buckets rather than a natural

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 sink, but they're the top ones, that's why they're so they're the most popular for weddings because

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 of that feel and especially how I think anyway now that I use like barn weddings are really kind

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 of out there and really quite popular, they kind of sort of get out of stock really quickly.

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 So yeah, that's the difference between them ones and then other toilet trailers. The other toilet

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 trailers are a bit more like obviously a typical sink and then you kind of get different sort of

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 feels from them, but yeah, the Sheppard's Hub are like the round kind of toilet trailer.

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 You can change the lighting in your toilet, aren't you?

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 Yeah, you can. And I've got a bunch of weird music. Yeah, yeah. Tim showed us round the yard like, yeah.

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 Yeah, it was Tim, wasn't it? Yeah, I loved him, to be honest.

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 He is, he's wonderful, he's absolutely amazing and he's just incredible and he's got so much knowledge,

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 so he's lovely to have a wonderful, wonderful man and he's so good and he's the customer service

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 and he's we're kind of blessed to have him really because he just goes above and beyond and he's

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 so happy to sort of make sure everything is usually like perfect. Even when the trailers come back,

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 he makes sure all the trailers are ready and he's great doing all that. So yeah.

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 We've talked a bit about practicalities for when people booking toilets,

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 thinking about guest numbers, how long the toilets are going to be in use for.

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 What other things do people need to think about when booking? Do they need to be close to power,

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 water on a level surface? Do they need to be accessed to where the toilets need to go? What sort of

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 things should people consider when just booking their toilets? Access is definitely number one

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 on the list basically because obviously if we are toilet trailers can only sort of you got to think

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 that we're touring the toilet trailers. We've got to make sure that the gate width is okay,

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 they're sort of turning in the venues okay. We're able to actually maybe make sure that it's level

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 like you said. We can level them out normally. If it's a really steep incline then we can't necessarily,

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 but our drivers will do the best they possibly can. It doesn't need to be completely level ground.

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 We can level it. The other thing is what you said about the power, they all need power within 30 meters

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 of the power source, but they don't need water. So when they turn up they are completely ready to go.

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 The tanks will fall, the toilet rolls down, we've got hand-site moisturiser and everything you need

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 is ready but we just need the power. That's all we need for that. These loos have hot water.

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 They're not basic. They're like walking into a loo in someone's home really aren't they, or a restaurant.

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 Yeah, yeah. When couples get in touch with you, I'm assuming most people have no idea what they're

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 saying or doing. They just go, "We need a toilet." But what is the process when someone comes to book a

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 toilet for their event? What sort of happens? And then what happens on the day like when the toilet's

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 actually arrive, how do people go about setting them up? So that's kind of a two-part question. What's

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 the sort of booking process first, I guess? Okay, so the booking process is obviously somebody just

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 said, "I need a toilet. I'm getting married." Then obviously I'll go back to them and ask them,

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 the numbers, the location is important, access, all things like that. And I do normally ask them

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 because obviously I know they may not be thinking if there's anyone's campaign, if it's just the day

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 event. So I'll ask all of that. Obviously they'll come back to me and then that's fine. We can

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 chit chat and things like that. They can give me a call if they wanted to talk through things. But

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 normally I do do things on email because it's just a quick car and also you can see things. So

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 to me, I'll drive a thing in black and white in front of me if that makes sense. Then I'll remember

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 more than a phone call. I'll get off a phone call and I've no idea what was said. So that's that

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 process. And obviously you go through the quote process. I'll send you a quote. Then you come back

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 and say, "Yes or no, I want to change these." So because I'm in chaos. And then also then we get

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 the book in and then that's fine. Then also on the day you don't need to be there unless you want to

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 be there unless as well if there's any you need to get the gate open. You want to show where the

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 placement is. And this is so long they know exactly what they're doing. So if they can turn up and

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 then you say that this is where I want it or a lot of the time we get the customers asking for

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 the drive to give them a call. So then the driver then can chat through with them where they want

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 to see how it's all going to set up. Obviously power wise, they need power. Our drivers will not

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 leave unless it's tested plugged in, tested it out. Even if they plug it in they're like, we're not

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 going to have it like for a couple of days and we're going to unplug it. That's fine. But obviously

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 our drivers will never leave until that's actually running up running and all okay and they're happy

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 with them. So you don't need to be there but it kind of helps sometimes. So it could be dropped off

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 a couple of days before essentially and just be tested and then just left in situ. Yeah and

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 normally delivery dates to be fair like you'll see a lot of weddings typically not always but typically

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 are weekends. So we have like windows. So we normally deliver a Wednesday, Thursday and then we

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 collect them and they'll choose the after. So when we kind of schedule then we try and make out like

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 obviously location wise if there's any specific needs. I know obviously some venues do have only

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 you can deliver on Friday and collect on the Monday. Obviously we're going to always make sure that

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 we do that. We can stop it off say the Wednesday. You're not getting married to a Saturday. That's

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 absolutely fine. We know that it's up and running if you find or you need to do a plug it in and it's

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 away with them. Just a quick one interjecting here because I've had this a few events. When you obviously

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 have a toilet set up if you've got suppliers on site that week setting up your marquee and stuff

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 do you advise to have the suppliers use a different toilet because isn't there something that if they've

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 even used the toilet you know just maybe three times in one day like someone because they're setting

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 up the marquee there all day. Does it set off the chemicals in the toilet or something? I remember

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 speaking to someone before about that. Is it best to literally ask your suppliers like your caterers

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 if they're they're setting up tables to like use the house toilet until and leave the toilets locked

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 until the guests actually arrive or is that just here so? No I think if you if your suppliers can use

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 a different toilet and you leave that toilet or your toilet trailer for the actual day it's

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 more fresh does that mean it's going to be any smells because obviously it's completely fresh it's

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 ready to go. If somebody has used it for say a couple of days beforehand there is going to be a

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 certain smell that might possibly could linger depending on the time of year in the heat of summer

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 you're not going to want sort of that smell definitely and you'll see it be closed for the same

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 couple of days it's not as fresh so yes I would suggest if your suppliers could use another toilet

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 then that'd be perfect it's it's already imperfect and smells fresh for your wedding so yeah

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 you've got the budget as well you could you could get a welfare plastic glue. I've had one event

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 and it was the best thing ever so this welfare like a builder's glue the kind of plastic

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 loose you see at festivals was arrived the day the marquee went up so it meant that all the suppliers

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 because we were in a field in the middle of nowhere had somewhere to go that wasn't a driver a walkway

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 to get back to the house but it also meant that then the guest loose weren't touched either and it

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 was just they are not terribly expensive so to add them on and then it can be gone on the Friday

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 when the lose are ready to then go for the satay. Yeah I had that with the big party last year we had

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 five toilet units because it was nearly five hundred guests and we had an accessible plastic glue

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 and they also had a separate like portal loose or style for the suppliers because there were so many

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 suppliers on site we didn't want them using the toilet before and now I think I think it's a good idea

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 having that the extra poly kind of toilet that would perfect especially if you think you've got

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 quite a few suppliers that's going to eat into your capacity if you're toilet trailer so you know

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 if you're kind of like towards the nearest side of like the full capacity then in your adding next

189
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 to sort of 20 flushes on then that's quite a lot actually so having a next to toilet like you said

190
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 it would be a really good idea and like you said as well they're not you know they're not as expensive

191
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 as a toilet trailer they're not that expensive at all and obviously they're easy to sort of move

192
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 around if that makes sense like for our drivers basically so I'll definitely suggest that if you're

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 doing like a lot of suppliers yeah it's not just loose that you guys have either is it like you've

194
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 got other facilities as well like we've spoken we touched on a few times camping there's shower

195
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 facilities that are fairly similar aren't there yeah yeah we do shower we do shower trailers

196
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 they always have to be linked up to mains so and mains drain well mains input basically inlet

197
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 and then they also do need the power the drain is consulted because it's just grey water if you

198
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 can kind of go into a field if you're in a field it doesn't need to go like proper drainage

199
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 and there are because I think a lot of the times with our showers people it's want they expect

200
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 or they assume that there's a capacity but there is no capacity because it's mains yeah that makes

201
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 sense yeah and so it all depends on the number of people you go and I always think I think if you

202
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 if you're having like say 30 guests staying then you only really need to do a two bay which means

203
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 obviously two cubicles but if you're having like a hundred people then I'd do like the six bay

204
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 because it alleviates the cues that's that's all it is if everyone's going to shower or together

205
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 then you've got six rather than two so that's the only reason why you'd have different sizes

206
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 does the water pressure change depending on the size of or the amount of cubicles you thought

207
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 if say all six showers are running at the same time would you and you had two showers running at

208
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 the same time is the does it come out like if you've got four showers running well who has four

209
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 showers in a house but if you've got four showers in a house running all at the same time you're

210
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 like you're running a bath and do the washing machine yeah running the bath washing your hands

211
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 all of that so it's not it's not the water so much it's the power so because obviously it's the pump

212
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 yeah so it's it's the power and the pressure of the water so the water then goes into the tank

213
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 basically and fills up and then the tank will take it but the way the water comes out the

214
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 tank you need the pump a lot of the time we did one a little while ago and somebody was using the

215
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 solar panels and it just was not working that we didn't it wasn't powerful to they had a six-page

216
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 shower and it was kind of working the two cubicles but not the rest but it's just because of the power

217
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 so it's not the water in it it's more the power needs for that one which is just normal but

218
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 it's just a normal like a household plug and nothing special but you just definitely need the power

219
00:19:35,785 --> 00:19:41,625
 as well as showers we kind of talked about capacity of toilets but I mean I know I've used

220
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 this service before with you is the service like toilet service so instead of having a whole

221
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 of the unit we booked and paid for the toilet service to come in early on the Sunday morning

222
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 so that the toilets are quite good ready so it wasn't an extra unit or a bigger unit they

223
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 were just cleaned cleaned and restocked and emptied before that's something that you do as well

224
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 and there's an option for people isn't there yeah we do that a lot especially during the summer

225
00:20:07,465 --> 00:20:13,065
 obviously you know you can't and stuff at weddings but that is you don't want to pay necessarily

226
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 the bigger unit or you may not have the size the space on the on the venue basically to have the

227
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 bigger unit so you may choose to have the smaller unit and then that accommodates that day and then in

228
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 the morning our driver will come and then you'll sort of pump out the toilet basically and then they

229
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 replenish all the toilet rolls the consumer balls make sure that they give it a clean make sure

230
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 the operation works really well still so and then you've got your fresh for the next day so

231
00:20:40,265 --> 00:20:46,425
 that's a more cost effective way as well so be fed sometimes it all depends on your numbers if

232
00:20:46,425 --> 00:20:51,465
 that makes sense so if you've got a larger if you've got a larger amount of numbers but you want

233
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 a smaller unit then it is is a bit more cost effective or rather than going up if that makes sense

234
00:20:59,145 --> 00:21:04,025
 like because obviously each trailer is got their own costs and then the service of the toilet trailer

235
00:21:04,025 --> 00:21:09,625
 depends on where you are what day you want that weekends obviously there will always be an extra

236
00:21:09,625 --> 00:21:14,185
 charge on weekends because obviously we've got to get somebody in to come and service but we've got

237
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 drivers and that's not an issue but yeah I think sometimes it will depends and a lot of the

238
00:21:19,305 --> 00:21:24,025
 times to be fair when I do quotes and if I know that somebody's having a longer wedding like over

239
00:21:24,025 --> 00:21:28,665
 a couple of days I give them the option so then you can have this big you know this is what you need

240
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 or you can have a smaller trailer but have a service or you know and they can decide what they want

241
00:21:32,745 --> 00:21:37,705
 to do I guess it's an aesthetics thing as well isn't it like if if you're having a weekend long

242
00:21:37,705 --> 00:21:45,225
 wedding but you're not in a huge area and you're in a nice formal gardens and you only need a

243
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 two plus one if it was a one day event you're going to want to have something that's more compact

244
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 than this great whopping trailer than two different trailers I mean party that I did was in a

245
00:21:55,545 --> 00:22:01,545
 thumb yard so we had like three toilets in an L shape at one end we have one set of toilets in

246
00:22:01,545 --> 00:22:07,305
 the car park in the field we had one set up was like in between like the two areas that they were

247
00:22:07,305 --> 00:22:12,585
 using yeah so the aesthetics like wasn't so important but definitely if you've got a beautiful

248
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 garden it might be nice to have the shepherd's hut one to see you for the day but then have them

249
00:22:17,385 --> 00:22:23,465
 cleaned for the next day instead of a yeah bigger or more exactly and the largest we do is the

250
00:22:23,465 --> 00:22:28,185
 three plus one on the shepherd's hut so if you're having a really large wedding and you want that

251
00:22:28,185 --> 00:22:32,425
 that kind of look in a toilet trailer basically you're not going to want a four plus two which

252
00:22:32,425 --> 00:22:37,305
 is a great big green trailer so you definitely something like that or like you said as well like

253
00:22:37,305 --> 00:22:42,505
 if you've got this kind of you know small kind of venue then you don't want this the larger

254
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 units so yeah it's a little bit more you know yeah the service kind of helps with all that kind of

255
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 issues basically and then you guys have attendance as well which is my favourite thing

256
00:22:53,385 --> 00:23:01,145
 yeah I'm not a toilet attendant not like we're not talking like a lady like you get in the clubs

257
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 which stands out so we don't bring the perfume and the lollies someone on site who understands

258
00:23:11,465 --> 00:23:16,745
 the facility yet and that will clean them and just check on them and make sure that everything is

259
00:23:16,745 --> 00:23:25,465
 okay in them is so beneficial so worth it yeah definitely I think as well like with the attendance

260
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 and stuff not a lot to be fair though and not a lot of weddings have the attendance but I do

261
00:23:31,065 --> 00:23:36,745
 think sometimes it's it's a good idea just to make sure that you're stocked up the toilet rolls

262
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 and you know you don't have to worry about it as if you think you're getting married the last

263
00:23:40,905 --> 00:23:45,545
 thing you want to or worry about is if the toilet rolls are stocked up on your day if there's

264
00:23:45,545 --> 00:23:50,985
 hand towels and you run out of hand soap like you know there's not what you want to do on your day

265
00:23:50,985 --> 00:23:56,905
 so if somebody is there doing that preprimium when we're there that's the kind of things that we

266
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 step up and do if you are having an at home wedding and it's on a budget you want someone to be there

267
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 to check those things because you're not going to they'll be going to you we've said the per you know

268
00:24:07,145 --> 00:24:10,825
 that they look for the person in the white dress yeah you know they might not even know who the

269
00:24:10,825 --> 00:24:15,385
 parents are necessarily whose home it is if the marquee is at their home to even go up to the

270
00:24:15,385 --> 00:24:19,705
 mother of the bride and say is there more toilet rolls you know where's the extra difficult

271
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 the past under the cubicle is actually yeah i definitely think for bigger events they're worth it

272
00:24:26,985 --> 00:24:34,665
 off any event but have you come across many mistakes that people make when booking or on the day

273
00:24:34,665 --> 00:24:39,945
 like what is a mistake that you see really often that you wish you could just vocalize

274
00:24:39,945 --> 00:24:46,825
 um i think going back to the numbers and capacity i think if you're more you know you may say

275
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 this is what i want or say for instance there's a lot there's a lot of couples kind of just ask for

276
00:24:51,865 --> 00:24:56,585
 like i want a two plus one which then you kind of go okay you're obviously wanting what you need

277
00:24:56,585 --> 00:25:01,865
 doesn't start chaining that's fine and then they then after they kind of or near near the wedding

278
00:25:01,865 --> 00:25:07,945
 they say actually the people are camping and now we're literally in the middle of summer peak season

279
00:25:07,945 --> 00:25:12,825
 i've got absolutely nothing in stock you know so that they're kind of the things that i feel like

280
00:25:12,825 --> 00:25:17,225
 people kind of go wrong a little bit especially if people if you're having like a really full day

281
00:25:17,225 --> 00:25:22,265
 like our wedding we typically say they're about 10 hours but if people are turning up in the morning

282
00:25:22,265 --> 00:25:28,345
 and they're not leaving until like midnight one o'clock that's an even longer time so a bit more

283
00:25:28,345 --> 00:25:34,345
 transparency i think would be brilliant i think that's the only issue that is actually gone wrong

284
00:25:34,345 --> 00:25:40,345
 as such if that makes sense there's nothing else i don't impossibly checking access as much as you

285
00:25:40,345 --> 00:25:47,465
 say you know this is you send the information but it is based it is on for the customer i can't go out

286
00:25:47,465 --> 00:25:53,785
 and have a look at the sites so it's for the customers it's double check that we can get on site

287
00:25:53,785 --> 00:25:58,025
 there's no issues and also making sure that we've got the right contact numbers if there's a

288
00:25:58,025 --> 00:26:02,505
 contact number for the venue that you need us to have then that'll be perfect because then

289
00:26:02,505 --> 00:26:06,985
 obviously we can then the A's with the venue rather than worrying about you know contacting you

290
00:26:06,985 --> 00:26:11,865
 if you're really if you know the final bits of your wedding plan in you don't want to be bothered

291
00:26:11,865 --> 00:26:17,785
 about how toilet trail is going to get in but we can contact the venue and then that'll be perfect

292
00:26:17,785 --> 00:26:23,065
 so they're the little things that i would suggest making sure that the couples know to do them kind

293
00:26:23,065 --> 00:26:28,985
 of bits basically i'm just going to add on to that i had a couple last year and they had a very

294
00:26:28,985 --> 00:26:33,385
 narrow brick gate and we needed to get i think the toilets weren't actually going in their four

295
00:26:33,385 --> 00:26:37,945
 days with delivering the toilets in the field but it was enough supply i needed to fit through and i

296
00:26:37,945 --> 00:26:41,465
 said you know will it fit like yeah yeah yeah should you know if i have you measured it and they're

297
00:26:41,465 --> 00:26:47,145
 like no so i they said it was fit but i didn't want to believe them it it did fit but i've made sure

298
00:26:47,145 --> 00:26:51,305
 i went and measured it but take measure because it was tight there was only about like five inches

299
00:26:51,305 --> 00:26:55,865
 each side which visually it's quite a close yeah i mean you're talking like to the wrong person

300
00:26:55,865 --> 00:27:00,745
 here who got an Arctic Laurie through a gate yes yes i mean it did take four hours but i do

301
00:27:00,745 --> 00:27:05,945
 it's important and to actually measure things as well because i know four jays and i'm sure other

302
00:27:05,945 --> 00:27:11,625
 toilet companies do the same but going back to the process of how you work obviously when i've

303
00:27:11,625 --> 00:27:16,505
 liaise to four jays before about bookings we've been sent like um like a configuration document

304
00:27:16,505 --> 00:27:20,265
 so it says like the height the clearance for the height the width the depth you know all of this

305
00:27:20,265 --> 00:27:24,185
 and like a little diagram of the configuration of the toilets which is really helpful for people

306
00:27:24,185 --> 00:27:29,705
 working out access and where the toilets are going yeah yeah every single quote that we send

307
00:27:30,425 --> 00:27:34,585
 we always have the pictures with the the sizing on them um obviously some information that

308
00:27:34,585 --> 00:27:40,425
 i need the electric and how many cubicles so it's all on there you know it is kind of for the couple

309
00:27:40,425 --> 00:27:46,025
 to check that obviously that will fit they are more than welcome to contact me if they're not sure

310
00:27:46,025 --> 00:27:51,305
 if they're a bit more like i need a bit more information another thing actually is that we can if

311
00:27:51,305 --> 00:27:56,265
 they're not too sure on access we can do come and do site visits team normally does the site

312
00:27:56,265 --> 00:28:02,025
 visit or we've got another um colleague Gary he'll come and do a site visit so sometimes it like

313
00:28:02,025 --> 00:28:06,105
 another thing that you kind of forget about if i have hanging trees yeah you kind of forget

314
00:28:06,105 --> 00:28:10,905
 that how tall they are so obviously over hanging trees we won't be able to go you know we don't

315
00:28:10,905 --> 00:28:15,065
 want to you know we don't want to ruin the trees and such you know we don't want to like break them

316
00:28:15,065 --> 00:28:19,225
 or anything like that or the toilet trailer so if anything like that if i'll drive with somebody

317
00:28:19,225 --> 00:28:23,945
 not sure ask for site visit and we come and just kind of double check and also it's kind of a good

318
00:28:23,945 --> 00:28:29,225
 thing for our drivers like especially team and Gary to have that liaison with the customer ready

319
00:28:29,225 --> 00:28:34,185
 team actually went to one yesterday to a site for me and i worried about over hanging trees and

320
00:28:34,185 --> 00:28:39,145
 they were absolutely fine but he already knew that that site was a little bit tricky to go to find

321
00:28:39,145 --> 00:28:44,745
 um so i'll see i'll make sure that he knows yeah it's got that delivery if that comes through if

322
00:28:44,745 --> 00:28:48,905
 that makes sense yeah so then he knows exactly where to go and it kind of is that that relationship

323
00:28:48,905 --> 00:28:53,705
 from the customer is there from the start so it's great yeah and then you don't want to take a

324
00:28:53,705 --> 00:28:59,865
 wrong turn doing a country lame of a huge toilet trailer on the back it just it just helps doesn't

325
00:28:59,865 --> 00:29:04,585
 it being prepared to like for the access and things yeah and especially with events like this

326
00:29:04,585 --> 00:29:09,785
 they are typically country roads they are typically narrow places because that's where they kind

327
00:29:09,785 --> 00:29:14,025
 of are like obviously venues are slightly different but most of the time it's people's homes in

328
00:29:14,025 --> 00:29:17,705
 fields and things like that it's a bit of the beaten track

1
00:29:17,820 --> 00:29:23,920
 So, Haley, tell us on the, you're not there on the day, but tell us one of your most memorable

2
00:29:23,920 --> 00:29:28,960
 sort of wedding events, maybe a funny story about when they've gone to Saap or fear our

3
00:29:28,960 --> 00:29:30,460
 past through wedding.

4
00:29:30,460 --> 00:29:35,540
 I think obviously memorable ones are quite hard because like they say, I'm not there.

5
00:29:35,540 --> 00:29:41,420
 So I, I can't see all that sort of kind of fun side as such, you know, I just do the

6
00:29:41,420 --> 00:29:47,380
 bookings behind the computer, but I think the main ones like wedding side, I think we

7
00:29:47,380 --> 00:29:52,040
 do a lot of the, the venues are lovely, so they're more memorable, they stick in my mind

8
00:29:52,040 --> 00:29:53,040
 a lot.

9
00:29:53,040 --> 00:29:57,380
 I think we do like a great barn, we definitely do nettle stead, which obviously is my, that's

10
00:29:57,380 --> 00:29:59,440
 my favourite because I'm getting married there this year.

11
00:29:59,440 --> 00:30:01,440
 So that's your problem.

12
00:30:01,440 --> 00:30:03,440
 So, that's the most important thing for you.

13
00:30:03,440 --> 00:30:04,440
 So, that's the most important thing.

14
00:30:04,440 --> 00:30:05,440
 So, that's the most important thing for you.

15
00:30:05,440 --> 00:30:06,440
 So, that's the most important thing for you.

16
00:30:06,440 --> 00:30:07,440
 So, that's the most important thing for you.

17
00:30:07,440 --> 00:30:08,440
 Yes, yeah, yeah, yeah.

18
00:30:08,440 --> 00:30:09,440
 And I've put my eye in from four days.

19
00:30:09,440 --> 00:30:12,440
 So, I think things like that memorable side is more like the venue.

20
00:30:12,440 --> 00:30:16,280
 Yeah, it's quite beautiful settings and yeah, absolutely.

21
00:30:16,280 --> 00:30:21,080
 I do like the fact that sometimes I can drive past and I'm in the countryside, and I drive

22
00:30:21,080 --> 00:30:25,120
 past and there's a toilet terminal, and they're even a wedding there, like, you know, so

23
00:30:25,120 --> 00:30:26,120
 that's how toilet.

24
00:30:26,120 --> 00:30:27,120
 Yeah.

25
00:30:27,120 --> 00:30:30,000
 So, I don't get any of the fun kind of stuff, sometimes to get, you know, the nice, you

26
00:30:30,000 --> 00:30:35,200
 know, the nice messages from the customers to say that you went all smoothly and they're

27
00:30:35,200 --> 00:30:38,120
 just really, yeah, and it's really lovely getting those.

28
00:30:38,120 --> 00:30:42,440
 So, they're the only bits that I have the memorable bits and the things really, not the

29
00:30:42,440 --> 00:30:43,440
 fun side.

30
00:30:43,440 --> 00:30:47,520
 I don't know about UEV, but I've certainly had a few memorable loomomes.

31
00:30:47,520 --> 00:30:52,720
 In fact, I've, we've had one together where I spent two hours in the back of that Lou trying

32
00:30:52,720 --> 00:30:55,360
 to fix it or whatever was going on at one of your weddings.

33
00:30:55,360 --> 00:30:56,360
 Yeah, that was.

34
00:30:56,360 --> 00:31:03,360
 I've had glasses down loose, just whole glasses that then blocked the toilet that you had

35
00:31:03,360 --> 00:31:07,600
 to, yet that we've, I thought the Lou was blocked and it wasn't until two of us were looking

36
00:31:07,600 --> 00:31:08,600
 at it in some moment.

37
00:31:08,600 --> 00:31:09,600
 No, no.

38
00:31:09,600 --> 00:31:10,600
 There's just a glass down there.

39
00:31:10,600 --> 00:31:13,680
 You were like, Oh, right, nothing else.

40
00:31:13,680 --> 00:31:17,960
 My own wedding, and we've obviously spoken about this bit of camera so it's not going to be

41
00:31:17,960 --> 00:31:19,560
 quite as funny now.

42
00:31:19,560 --> 00:31:26,160
 Someone took the poo directly behind the loose, was in the, we had a toilet trailer.

43
00:31:26,160 --> 00:31:32,080
 And directly behind the loose was poo with some Lou role on top.

44
00:31:32,080 --> 00:31:39,080
 We'd gone off on honeymoon and left my parents and the Lou company to come and they found

45
00:31:39,080 --> 00:31:40,080
 this.

46
00:31:40,080 --> 00:31:44,840
 And how, and we have spoken to you, I think every single person who attended our wedding

47
00:31:44,840 --> 00:31:48,320
 and still, to this day, do not know who the culprit was.

48
00:31:48,320 --> 00:31:50,800
 I don't think anyone's going to turn 12 years later.

49
00:31:50,800 --> 00:31:58,280
 Like, what do you ask your guests, to do a poo behind the toilet, you know?

50
00:31:58,280 --> 00:31:59,280
 No, no, no.

51
00:31:59,280 --> 00:32:04,920
 You know, and it's a comedy to up in conversation like this story now, we've literally just used it

52
00:32:04,920 --> 00:32:05,920
 as like a storyline.

53
00:32:05,920 --> 00:32:07,640
 Oh, my God, you'll never guess what happened.

54
00:32:07,640 --> 00:32:11,600
 There was a poo directly behind hoping that someone's facial turn bright red and that will

55
00:32:11,600 --> 00:32:12,600
 kind of give it away.

56
00:32:12,600 --> 00:32:13,600
 But it's not happening.

57
00:32:13,600 --> 00:32:20,560
 There was a very good podcast on Spotify that I listened to where a couple interview

58
00:32:20,560 --> 00:32:24,840
 a load of guests asked someone to put on the floor at their wedding.

59
00:32:24,840 --> 00:32:28,160
 And it is, it's the most hilarious podcast I've listened to.

60
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 So I highly recommend that one.

61
00:32:29,760 --> 00:32:30,920
 What is that just yours?

62
00:32:30,920 --> 00:32:32,320
 Oh, Kili, it's not.

63
00:32:32,320 --> 00:32:35,320
 It's Kili, a normal thing to be able to put on the floor of a wedding.

64
00:32:35,320 --> 00:32:36,720
 Well, what's the best part?

65
00:32:36,720 --> 00:32:37,720
 It's kind of normal.

66
00:32:37,720 --> 00:32:38,720
 That's...

67
00:32:38,720 --> 00:32:39,720
 That's...

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00:32:39,720 --> 00:32:40,720
 That's...

69
00:32:40,720 --> 00:32:41,720
 It's being...

70
00:32:41,720 --> 00:32:42,720
 Being twisty odd.

71
00:32:42,720 --> 00:32:43,720
 Eh...

72
00:32:43,720 --> 00:32:47,080
 Sorry, Haley, you already worked four J's.

73
00:32:47,080 --> 00:32:51,720
 Can you just tell us a little bit about where four J's are placed, what area they cover,

74
00:32:51,720 --> 00:32:52,720
 things like that?

75
00:32:52,720 --> 00:32:54,240
 That's all very serious, now, isn't it?

76
00:32:54,240 --> 00:32:55,240
 No, it's not.

77
00:32:55,240 --> 00:32:56,240
 Me or two.

78
00:32:56,240 --> 00:32:57,240
 Sorry, Haley.

79
00:32:57,240 --> 00:32:59,240
 I'll ask you two.

80
00:32:59,240 --> 00:33:02,720
 Four J's are based, basically, or they're in Ken.

81
00:33:02,720 --> 00:33:03,720
 We've kind of...

82
00:33:03,720 --> 00:33:05,960
 Four J's is part of Heathcoke Holdings.

83
00:33:05,960 --> 00:33:10,320
 So they've got a hell of a lot of different, you know, companies, including all of that.

84
00:33:10,320 --> 00:33:11,760
 We come under their umbrella.

85
00:33:11,760 --> 00:33:13,480
 We've based our actual yard.

86
00:33:13,480 --> 00:33:15,880
 It's based in Madestown in Ken.

87
00:33:15,880 --> 00:33:19,040
 So our areas that we normally cover are Ken and Esasics.

88
00:33:19,040 --> 00:33:24,760
 We do sometimes go out to sort of West Sussex and that right on the edge.

89
00:33:24,760 --> 00:33:27,120
 We do it because if there's any breakdowns,

90
00:33:27,120 --> 00:33:28,000
 basically, we can get there quick enough.

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00:33:28,000 --> 00:33:32,840
 If you're all the way, you know, North London, say, we're not going to be able to get...

92
00:33:32,840 --> 00:33:35,160
 By the time we get there, you already might be over it.

93
00:33:35,160 --> 00:33:39,440
 So we kind of make sure that the area is compact so that we can actually provide the best

94
00:33:39,440 --> 00:33:44,080
 service that we can possibly do, basically, and we can get anybody out there if we need

95
00:33:44,080 --> 00:33:45,080
 to.

96
00:33:45,080 --> 00:33:46,080
 Our drivers can get there.

97
00:33:46,080 --> 00:33:48,000
 So that's why we only really cover the Ken and Esasics area.

98
00:33:48,000 --> 00:33:53,080
 There are some exceptions, but that's the area that we normally do.

99
00:33:53,080 --> 00:33:54,080
 Amazing.

100
00:33:54,080 --> 00:33:58,200
 Some people get hold of 4Js, anyone Instagram, got a website, we'll put it all in the show

101
00:33:58,200 --> 00:33:59,200
 notes.

102
00:33:59,200 --> 00:34:00,200
 Okay.

103
00:34:00,200 --> 00:34:08,360
 So we got a website, which is 4Js, obviously, just Google 4Js or 4Js.com and then we also have

104
00:34:08,360 --> 00:34:09,360
 a Facebook page.

105
00:34:09,360 --> 00:34:10,360
 4Js, we also have a Facebook page.

106
00:34:10,360 --> 00:34:11,360
 Yeah.

107
00:34:11,360 --> 00:34:12,360
 F-O-U-R-J-A-Y-S.

108
00:34:12,360 --> 00:34:13,360
 That's it.

109
00:34:13,360 --> 00:34:14,360
 Not number four.

110
00:34:14,360 --> 00:34:18,560
 And then we got our Facebook page and we want to see the screen too.

111
00:34:18,560 --> 00:34:19,560
 Amazing.

112
00:34:19,560 --> 00:34:20,560
 Yeah.

113
00:34:20,560 --> 00:34:21,560
 As a simple put, all those in the show notes.

114
00:34:21,560 --> 00:34:23,400
 So people can get hold of you.

115
00:34:23,400 --> 00:34:26,880
 We like to end the episodes with a general top tip.

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00:34:26,880 --> 00:34:30,280
 Now this is interesting, because you are obviously a bride to be as well.

117
00:34:30,280 --> 00:34:35,520
 So have you got any top tips, either that you've experienced personally or related to

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00:34:35,520 --> 00:34:39,680
 toilets, showers, facilities, that you can share with our listeners?

119
00:34:39,680 --> 00:34:44,320
 My biggest top tip is to book well in advance.

120
00:34:44,320 --> 00:34:50,400
 That is my top top tip, because obviously I arranged my wedding last year.

121
00:34:50,400 --> 00:34:54,740
 So I know, obviously I know, well, with 4Js I'll be fine with the toilet trailer such and

122
00:34:54,740 --> 00:34:57,240
 my wedding is not too upside, which is the quietest sort of season.

123
00:34:57,240 --> 00:34:58,240
 Yeah.

124
00:34:58,240 --> 00:35:01,560
 But especially if you're having a summer wedding, get in there early, because then toilet

125
00:35:01,560 --> 00:35:05,000
 trailers will fly out the door really quickly and if you're trying to get a toilet trailer

126
00:35:05,000 --> 00:35:11,080
 a couple of weeks or a couple of months before, then you may not get the toilet trailer

127
00:35:11,080 --> 00:35:13,720
 that you particularly want or the day.

128
00:35:13,720 --> 00:35:18,240
 So especially if you've got a specific day for a delivery and collection, we can't always

129
00:35:18,240 --> 00:35:22,880
 guarantee that, but if you get in early, then they kind of, you know, first come first self

130
00:35:22,880 --> 00:35:23,880
 kind of thing.

131
00:35:23,880 --> 00:35:25,640
 So that is my top top tip.

132
00:35:25,640 --> 00:35:27,120
 That's a really good tip.

133
00:35:27,120 --> 00:35:28,120
 Thank you, Haley.

134
00:35:28,120 --> 00:35:31,360
 I mean, it's definitely not the most glamorous, but it is one of the most important parts of

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00:35:31,360 --> 00:35:32,360
 the day.

136
00:35:32,360 --> 00:35:34,880
 Otherwise, you'll end up in my situation with people putting on the floor.

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00:35:34,880 --> 00:35:35,880
 You still have to wait.

138
00:35:35,880 --> 00:35:36,880
 I so like that.

139
00:35:36,880 --> 00:35:37,880
 Yeah.

140
00:35:37,880 --> 00:35:38,880
 It's one of those.

141
00:35:38,880 --> 00:35:40,880
 Did you imagine how bad it would have been if there wasn't any?

142
00:35:40,880 --> 00:35:41,880
 Well, yeah.

143
00:35:41,880 --> 00:35:42,880
 Exactly.

144
00:35:42,880 --> 00:35:52,520
 So thank you so much, thank you for having me, thank you, and make sure that you are subscribing

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00:35:52,520 --> 00:35:56,000
 all the way down loading, everything under the sun, please, so that we know how many of

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 We will see you next week.

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00:35:56,000 --> 00:35:56,000
 you want to pull people so off the track.

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 [Music]