Hello, welcome back for another great episode.
Sarah:My name is Sarah Karakaian.
Annette:I am Annette Grant, and together we are
Annette:-- Both Annette & Sarah: Thanks for Visiting.
Sarah:And this is the--
Both Annette & Sarah:Hosting Hotline.
Sarah:Hosting Hotline, what is it?
Sarah:You can go to thanksforvisiting.me.
Sarah:In the upper right-hand corner is a red button that says "Ask TFV," and
Sarah:you can ask any and all of your amazing short-term rental business questions,
Sarah:and we are happy to answer them and share them with the rest of our listeners.
Sarah:And today we have a wonderful question about social media content.
Questions:Hi, my name is Pam, and I'm a new host and a new listener.
Questions:I absolutely love your podcast, and have been binge-listening.
Questions:Our property is Blue Hen Haven.
Questions:We're not live yet.
Questions:We're still in the final stages of remodeling some of the bedrooms.
Questions:And my question is, what should some of the content be that
Questions:I should post on Instagram?
Questions:So I have our website, which is being built.
Questions:We have our Instagram page.
Questions:I don't have anything posted yet, so I don't know if I should wait until we're
Questions:ready to list and start to post behind the scenes then, or should I post coming soon?
Questions:I don't know if I should start building the following now with local events and
Questions:local vendors, things like that, things to do, things to see in the area, and
Questions:get people excited about what's to come.
Questions:So just looking for some feedback on when to post on Instagram for a
Questions:brand new listing and what should be some of that first content.
Questions:And then the final part of my question is, how much would I put out?
Questions:So should I do one post to drip the content slowly or do
Questions:multiple posts to really build the feed and build the following?
Questions:Thank you, again, and thanks for what the both of you do.
Sarah:All right, Annette, I know you're excited for this question.
Annette:I am.
Sarah:You've got some great responses.
Annette:Yes.
Annette:Number one, let's get started ASAP.
Annette:Don't delay.
Annette:Do it today.
Annette:That's my first thing, is get started ASAP and then remain consistent.
Annette:Those are two things.
Annette:But you're like, wait a second.
Annette:You want me to get started today?
Annette:This place is a wreck.
Annette:We're still under construction.
Annette:And this is for all of you hosts, document, document, document.
Annette:Document your journey, the before, after, during.
Annette:It doesn't all have to be out there, but start taking pictures,
Annette:start posting, start doing stories.
Annette:So that is what I want to offer today is to get going because obviously, with
Annette:practice too, you're going to get better.
Annette:Perfect is the enemy of done, so let's get it started.
Annette:That's number one.
Sarah:Well, and how aspirational is it to see a family buy a
Sarah:property, pour their heart and soul into it, and then see the after?
Sarah:Your potential guests, your future guests are going to feel invested in that journey
Sarah:and you're going to have raving fans.
Annette:For example, I think the handle is @pinkdreamcottage.
Annette:She is totally crushing on social media, hundreds of thousands of followers, and
Annette:she hasn't even welcomed one guest yet.
Annette:So just imagine the potential booking she's going to have
Annette:when she does open her door.
Annette:So kudos to her.
Sarah:All right, Annette, what's another tip?
Annette:Next, it's about.
Annette:Just think about.
Annette:What are all the abouts about your home?
Annette:Let's do about the host.
Annette:Introduce yourself.
Annette:Storytell about you and your why.
Annette:About their stay.
Annette:What are they going to get to enjoy?
Annette:About the property, inside and out.
Annette:About the area.
Annette:About the things to do in the area.
Annette:About the special amenities in your particular home.
Annette:Are you pet friendly?
Annette:Are you family friendly?
Annette:Do you have a hot tub?
Annette:Is there a story behind it?
Annette:So the umbrella at the top is about, and then all of the
Annette:things that can jet off of it.
Annette:So think what you can tell your potential guest, all the things about.
Annette:And what I love about consistency here, what I just told you, about you, about the
Annette:stay, about the property, about the area.
Annette:Maybe that's Monday, Tuesday, Wednesday, Thursday, Friday, and
Annette:you just cycle through and make sure you're highlighting and telling your
Annette:future guest about those things.
Sarah:So for example, Monday could be always about you
Sarah:as a family, you as a host.
Sarah:Maybe it's your dog that you're sharing, or your cleaning team, or your inspector.
Sarah:So Mondays are about people that make your short-term rental run.
Sarah:Tuesday is about amenities.
Sarah:So that's what we're saying here to help you.
Sarah:Because a lot of people will stop in their tracks, they feel
Sarah:like they don't have ideas.
Sarah:So having these sorts of buckets for every day of the week
Sarah:will help you get those ideas.
Sarah:Structure.
Annette:And heck, you use STR Share Sunday.
Annette:Share other people in your community.
Annette:Share businesses.
Annette:Share your favorite coffee shop.
Annette:Share your favorite restaurant, your favorite brunch spot, your
Annette:favorite happy hour dinner, grocery store, your favorite hike.
Annette:So if you can also incorporate sharing about other places, that is a huge thing.
Annette:And you can tag them, and then hopefully they can re-share you.
Annette:AD MARKER
Annette:So last but not least, that you sharing others, we want
Annette:you to ask people to share you.
Annette:So Sarah, let's talk about user generated content, reposting
Annette:what they post and review.
Sarah:So once you have guests at your property and they leave you those glowing
Sarah:five star reviews, screenshot them.
Sarah:Have that be that content for the day on your feed posts.
Sarah:You can get on your stories and share what that review said.
Sarah:But even more juicy is when people start leaving those reviews, the
Sarah:words that they use to describe their experience in your home, use those
Sarah:words in your listing description on your social media and your captions.
Sarah:Those are the words that your guests are saying about your space, and that's
Sarah:going to attract more guests like them who are also going to love your space.
Annette:Essentially, they are free freelance copywriters for you.
Annette:And with that user generated content, everyone loves to
Annette:be shared, so invite them.
Annette:Make an invitation before, during, and after the stay for your guest to post
Annette:how they are enjoying your property.
Annette:They will love that you shared them.
Annette:You have that user generated content.
Annette:Of course, get their approval, but the sky is the limit.
Annette:You can do as much as you want, as little as as you want, but I want
Annette:to encourage you to please remain consistent, authentic, and document not
Annette:only the guest stay, but your journey.
Sarah:Little bonus content.
Sarah:Social media.
Annette:Hot tip on the Hotline.
Sarah:Hot tip on my social media is, obviously, great not only to hopefully
Sarah:get direct bookings from people who might be searching your location,
Sarah:whatever that driving factor is that bring people to your community or
Sarah:your area, but it's also street cred.
Sarah:We get that if you have more followers, it's proving that your vacation
Sarah:rental is as amazing as you say it is.
Sarah:But I also do-- we don't want you to forget about your digital real estate.
Sarah:You mentioned that you are having a website built, and we commend you for
Sarah:that, and so let's not forget to send the potential guest and that return
Sarah:guest back to our digital home, which is our online website because that's
Sarah:where we can capture their email, where we can email them, our newsletter, our
Sarah:invitations to come back and stay with us.
Sarah:So some tips we've had from our members inside of HBMM, Hosting
Sarah:Business Mastery, is a lot of them are using QR codes throughout their
Sarah:property to share instructions on how to operate more difficult appliances
Sarah:like hot tubs and fireplaces.
Annette:Or if you're me, just a regular coffee pot.
Sarah:Or a TV for that matter.
Sarah:But instead of taking them to a QR code that goes to a private YouTube channel
Sarah:or back to an Instagram story, I know people are doing that as well, but we
Sarah:encourage you to bring them to your website, embed these videos on your
Sarah:website, and potentially have a popup there that invites them to give you
Sarah:their email address so you can invite them to come back and stay with you.
Sarah:So there's just a little hot tip for you.
Sarah:Not to forget about social content on your website.
Annette:Your why behind your contenting.
Annette:And so we want you to really think about the why when you're creating that.
Annette:We want you to know what the long game is there.
Sarah:To sum it up, you should absolutely start contenting
Sarah:before you even buy a property.
Sarah:Anyone out there, haven't bought a property yet but you can envision the
Sarah:entire thing already done, get that Instagram handle, start contenting
Sarah:now, and building your audience now.
Sarah:Why the heck would you wait?
Sarah:There's no reason.
Sarah:People love a good story.
Sarah:Start yours today.
Sarah:With that, I am Sarah Karakaian.
Annette:I am Annette Grant, and together we are--
Both Annette & Sarah:Thanks for Visiting.