I remember a few years back when I was CEO of the MTA, probably eight years ago,
Speaker:we were looking for a way to continue to provide amazing service when it
Speaker:comes to paratransit operations, but do it in a more cost efficient manner.
Speaker:And I heard about a CEO in Florida who just started doing something
Speaker:like that, and that was Brad Miller.
Speaker:Brad is a, uh, and was CEO of the Pinellas Suncoast Transit Authority,
Speaker:and he started using, this is in the Clearwater, Florida area, he started
Speaker:using these TNCs, transport networking companies, to help him do things like,
Speaker:you know, provide late night service, maybe rescue rides, first and last
Speaker:mile solution, and again, potentially supplementing paratransit service
Speaker:with customers who would opt into it.
Speaker:So, uh, the, this, the idea continued to develop, you're probably aware of
Speaker:this, and now cities across the country are using various, um, paratransit
Speaker:supplemental service through companies like Uber and Lyft and, uh, and
Speaker:even ADA service with companies like UZURV and SilverRide and others.
Speaker:So, today we're going to continue to talk about this new advent of service
Speaker:provision where transit agencies can utilize services such as Uber and Lyft
Speaker:and others to supplement their service.
Speaker:But also, there's a threat on the horizon that we'll tell you about at the end of
Speaker:the show which you may want to hear about.
Speaker:So, Brad Miller kicks off the show today.
Speaker:He is the CEO, as mentioned, of the Pinellas Suncoast Transit Authority.
Speaker:He is the regional transit authority serving the Tampa Bay region on the
Speaker:west coast of Florida with more than 300 buses and 920 dedicated employees.
Speaker:We also have Dr. Judy Shanley, who is the National Director of
Speaker:Transportation, Mobility, and Youth at the National Office of Easterseals.
Speaker:The National Easterseals Society has been one of the real leaders
Speaker:in paratransit operations.
Speaker:She directs several U. S. Department of Transportation projects funded
Speaker:by the FTA and other groups.
Speaker:We also have on here Alex Elugodin.
Speaker:He is CEO of Wheeling Forward and the former Accessibility Chief of the
Speaker:largest paratransit operation in America.
Speaker:For In New York City, the New York City MTA.
Speaker:He has spent almost a decade working as an advocate and mentor
Speaker:of the disability community.
Speaker:He wrote an article in Newsweek magazine that we talked about today
Speaker:that really brought this issue to the forefront, this challenge to
Speaker:utilizing companies like Uber and Lyft.
Speaker:He'll talk about that today.
Speaker:And then we brought on Jen Shepherd who leads Uber's global transit business.
Speaker:She's a partner to cities and transit agencies With a mission of making transit
Speaker:more accessible to those who need it most.
Speaker:This is a fascinating look into how TNCs, like Uber, are used by public
Speaker:transit agencies and this potential threat that's looming on the horizon
Speaker:that came in through regulations coming out of Washington, of course.
Speaker:And she'll talk about that, as will the other guests on the show, on
Speaker:this episode of Transit Unplugged.
Speaker:Well, great to have a great panel with us today, talking about what I consider
Speaker:one of the latest and greatest trends in public transportation, and that
Speaker:is the use of TNCs, micro mobility, to assist public transit agencies
Speaker:to provide paratransit service.
Speaker:And as mentioned in the opening, we've got a great panel with us.
Speaker:One of them is a good friend of mine, Brad Miller.
Speaker:Brad and I have been buddies for well over a decade.
Speaker:And Brad, I remember back when I was CEO of MTA in Baltimore, I heard
Speaker:this guy down in Florida was doing something cool with Uber because we
Speaker:were all concerned about costs, right?
Speaker:The cost of providing paratransit service.
Speaker:Like, I can give you an example.
Speaker:At Baltimore, I had an $800 million operating budget, and I spent 100
Speaker:million of that on paratransit.
Speaker:This was eight years ago.
Speaker:And and the cost was going up at six to 8% a year, whereas my
Speaker:regular costs were going up 2%.
Speaker:So I was like, this is unsustainable.
Speaker:There has to be a solution.
Speaker:And it turned out there was, and you're the one that kind of found it for us.
Speaker:Tell us about what you did and what you're doing now.
Speaker:Well, thank you Paul, and thank you for having, me and the other great people
Speaker:that are on this podcast on this.
Speaker:On this podcast.
Speaker:Um, yeah, you're right.
Speaker:I mean, that was back in 2016.
Speaker:PSTA started off small, but we were the first agency in the country
Speaker:to have a contract with Uber.
Speaker:And, um, that was, that was a great moment.
Speaker:I don't think you and other people that heard about it probably had any idea
Speaker:what was really going on with it, but just fast forward from then to now.
Speaker:And, it has been a complete game changer, in my opinion, for
Speaker:mobility in my community, down here in St. Petersburg, Florida.
Speaker:The, of course, we started off with a first mile, last mile, kind of, program
Speaker:where people can get a discounted Uber ride to and from a bus stop.
Speaker:We extended that to late night services.
Speaker:You know, after the buses stop running, people maybe get to a job on the
Speaker:bus, but then they need to get home.
Speaker:A low income person, we have a program for that.
Speaker:Where they can catch a discounted Uber or Lyft ride.
Speaker:And then finally we received a federal, one of the first
Speaker:federal transit administration sandbox grants back in 2017.
Speaker:We were part of the first group to test whether TNCs could be
Speaker:effective for paratransit use.
Speaker:And so we launched that and oh my gosh that has just been such a huge...
Speaker:I think a very, very positive thing for people with disabilities in our,
Speaker:in our county, the mobility of being able to get a ride like, like you and
Speaker:I can, Paul, on a moment's notice.
Speaker:We, we of course operate our traditional paratransit, we provide our regular
Speaker:paratransit options, and then we provide what we call, down here, Mobility On
Speaker:Demand, essentially that you can get a real time ride, when you need it.
Speaker:And so people might take, schedule a paratransit ride to the doctor,
Speaker:but, you know, no one knows when their doctor is going to actually see
Speaker:them because you might wait forever.
Speaker:So, they'll, I'll just call you when I'm done.
Speaker:And then, then they get a ride home.
Speaker:Or, hey, I don't, I don't need paratransit just for medical appointments.
Speaker:I can go to the movies.
Speaker:I can go to Applebee's and go to lunch with my daughter.
Speaker:Or, I can just be a normal person.
Speaker:I've had many people in the transit industry.
Speaker:Say, Brad, what you guys are doing down there is, people in the disability
Speaker:community are saying you're actually treating us like everybody else.
Speaker:Giving us the mobility that everybody else already has and it's really been
Speaker:gratifying to me in my career to just see the benefit that this has provided.
Speaker:Now, we're on this podcast today because there is a threat to that,
Speaker:to that great mobility that we are, partnering with our TNCs with.
Speaker:The federal government, issued a, a proposed change to the rules, governing,
Speaker:the use of TNCs by transit agencies at the very end of the Biden administration
Speaker:and on December 30th is when it was published in the Federal Register.
Speaker:And so now, we're We're coming into this kind of, question period, with
Speaker:the new Administration coming in, are they going to enact these rules?
Speaker:there is a, public comment period going on.
Speaker:Essentially what would happen is the federal government would prohibit,
Speaker:PSTA, my agency, or any transit agency in the country from contracting,
Speaker:essentially contracting with a TNC.
Speaker:And that would, that would force me and hundreds of other cities to cancel
Speaker:our, these great mobility programs.
Speaker:And so that's why we're, we're trying to get the word out about this and
Speaker:get, get a good reaction from people.
Speaker:That's something, Brad.
Speaker:Well, let's jump over to you, Judy.
Speaker:I've always, admired the National Easterseals Society.
Speaker:You all have been really, leaders in this industry.
Speaker:I remember back when I started, like, in the late 1980s in this industry, running
Speaker:a small bus system here in the county.
Speaker:We were always getting our training programs from the National Easterseals
Speaker:Society about how to train our drivers, et cetera, to be, you know,
Speaker:to help people with disabilities.
Speaker:And now you're the, you're the National Director of Transportation
Speaker:and Mobility and Youth, there at the National Office of Easterseals.
Speaker:Tell us about, you know, what you're all's role is in this whole
Speaker:issue and where you're at on it.
Speaker:Sure, thank you and thank you for having me.
Speaker:I feel very privileged to be part of this panel.
Speaker:Easterseals has been a leader in this space for over a hundred years.
Speaker:We were actually at the table when the provisions in the Americans
Speaker:with Disabilities Act came to be around transportation opportunities
Speaker:and paratransit services for individuals with disabilities.
Speaker:And I think, the innovations that we've seen in the transportation
Speaker:sector, and particularly with paratransit have been phenomenal.
Speaker:The use of transportation network companies and other modes to to complement
Speaker:existing services has been amazing and essentially transportation and paratransit
Speaker:options and the innovation with TNCs has created opportunities for people.
Speaker:The Americans with Disabilities Act suggests that or requires mandates that
Speaker:the paratransit service be comparable to a fixed route service, but often it's
Speaker:not comparable to fixed route service.
Speaker:And it doesn't give riders, it doesn't give people with disabilities who
Speaker:we want to be included in society.
Speaker:We want people to access jobs and education and health care.
Speaker:It doesn't give them the same opportunity as Brad said, as you and me.
Speaker:And so I think thinking innovatively and creatively about the ways that people
Speaker:with disabilities can access services and community settings is really critical.
Speaker:And paratransit has been important to that effort.
Speaker:And now the whole innovation in terms of paratransit has been important.
Speaker:And, you know, what's going on in terms of the, the, the, changing,
Speaker:legislation could potentially compromise the ability of people to be integrated
Speaker:and included in their communities.
Speaker:So, yeah, Easterseals is excited to be part of this conversation.
Speaker:So thanks.
Speaker:Thank you, Judy.
Speaker:That's great.
Speaker:And Alex, you actually just wrote an article in Newsweek magazine dude.
Speaker:Big time, uh, that I, that I happened to read yesterday, uh,
Speaker:which really framed this issue well.
Speaker:Tell us a little bit about your background, what got you, you
Speaker:know, interested in this issue.
Speaker:Obviously, you've got a personal, connection to it because you use the
Speaker:services and, and you're an attorney and so you've been involved in a lot of this.
Speaker:Talk to us about you, the group you formed, and what your
Speaker:thoughts are on this whole topic.
Speaker:Absolutely.
Speaker:Thanks so much.
Speaker:I mean, I've got a little bit of, uh, career background in this.
Speaker:I mean, I was originally the accessibility program manager leading, accessibility
Speaker:initiatives at the New York City Taxi Limousine Commission back around 2015.
Speaker:And at that time, we were working with Uber, to create, the wheelchair accessible
Speaker:service model, for their services generally, not just paratransit in New
Speaker:York City, and work a lot on kind of taxi and integration issues for accessibility.
Speaker:Later on, I served as the Head of accessibility, Accessibility
Speaker:Chief at MTA New York City Transit.
Speaker:And, you know, one thing that, I mean, I always see myself a little bit as a
Speaker:disability crusader in terms of policies and causes, related to paratransit, but
Speaker:even taking TNCs aside for half a second.
Speaker:One thing that we did at my time at the MTA was.
Speaker:The service, when you think about paratransit back in the 90s, it's the
Speaker:little mini buses driving around counties and cities and providing that service.
Speaker:And that service was traditionally, that's how it started.
Speaker:And you know, probably fits better under an FTA type of model.
Speaker:There are mini buses, you know, mini versions of true city buses.
Speaker:And traditionally, even at New York City MTA, the largest paratransit provider
Speaker:in the country, 50 to 70 to 80 percent of trips back in the teens, we're
Speaker:being fulfilled by those, minibuses.
Speaker:You know, during my time, something that I started was like, look, we have such
Speaker:an, capacity and increase over, whether it's yellow taxis, TNCs, other kinds
Speaker:of vehicles, why are we not using them?
Speaker:They're more nimble.
Speaker:They don't have to go on a manifest route that, you know, somebody's five
Speaker:minutes late, the next person's two hours late, you know, all this kind of stuff.
Speaker:And by the time I actually left the MTA, the paratransit service as it
Speaker:existed, you know, was doing about 70 percent of trips via taxi or other types
Speaker:of services that weren't minibuses.
Speaker:So this is the beginning of the innovation, you know, and then it kind
Speaker:of follows through to the next steps and you start thinking about TNCs and Uber.
Speaker:I mean, Uber is doing in their general service, standard service,
Speaker:billions of trips, not millions, billions of trips a year.
Speaker:completely have modernized this, everybody knows this, and slowly there
Speaker:has been a nice ongoing, integration into transit services, both public transit
Speaker:and microtransit, paratransit, you know, agencies are getting comfortable
Speaker:with Uber, getting, you know, it takes the government and transit
Speaker:regulators a little bit more time.
Speaker:There's a little bit of a This is how we've always done it, that
Speaker:always gets stuck in an agency, but we've seen tremendous growth.
Speaker:It's not, not just the dynamic routing and the capacity where there
Speaker:are Uber drivers everywhere, right?
Speaker:So you don't have to send a driver from one part of New York City to another,
Speaker:but the flexibility, the routing, you know, the fact that you don't
Speaker:have to do it 24 hours in advance.
Speaker:All things that are completely life changing, all things that are peers
Speaker:in the non disabled, you know, those without disabilities have access to, and
Speaker:this is what's been kind of going on.
Speaker:And, you know, you come to a point in a regulatory situation here where
Speaker:the FTA rules, as they've always been imagined, were always more about true
Speaker:buses, true trains, and, you know, things like that, and, it needs to change.
Speaker:It's antiquated.
Speaker:We're no longer living in that.
Speaker:Everybody knows that the best way, yes, if there's a fixed route service
Speaker:and it's great and it's accessible, that there are capacity reasons.
Speaker:There's especially in New York City.
Speaker:I mean, there are 500 subway stations in New York City.
Speaker:So we get it.
Speaker:But even New York City sometimes, You need a different type of model
Speaker:to kind of, get you the rest of the way or help you, especially when you
Speaker:have an inaccessible transit system.
Speaker:And, you know, we've come to an impasse where the, where the regulator is
Speaker:ultimately, doubling down a little bit on times, times of the past and something
Speaker:that doesn't work where we really need, innovative thinking to allow companies
Speaker:like Uber to transform paratransit.
Speaker:It's an equity issue to really bring.
Speaker:The ADA says the word comparable, the things that have been going
Speaker:on in paratransit for 30 years have not delivered comparable.
Speaker:And this is what's next, and it's good for business, it's good for
Speaker:people, because people will be working, there'll be economy, there'll
Speaker:be taxes, there'll be more trips.
Speaker:It's good for the community, it's good for transit agencies, it's a win win.
Speaker:We just need our regulators to kind of get on board.
Speaker:So, what exactly is the regulation?
Speaker:What is being proposed?
Speaker:So since 2001, paratransit services or all, as Alex mentioned, all
Speaker:transit drivers since the 1990s have required to be part of a random drug
Speaker:testing pool, to be bus drivers, train drivers, ferry drivers, whatever,
Speaker:have been Everybody knows this.
Speaker:I mean, I know, Paul, you certainly know this from your time.
Speaker:drug testing is part of our business, out of our traditional business.
Speaker:All my bus drivers at my agency are drug tested.
Speaker:In 2001, the FTA, issued a, a, rule that said, well, a lot of transit systems
Speaker:are using taxis back then, for, to complement their paratransit, to add,
Speaker:uh, at times and things like that.
Speaker:It became unworkable to, have taxi companies be drug tested, so they issued
Speaker:a, what they call a, the taxi exemption.
Speaker:If the rider, not the transit system, if the rider chose the taxi cab company back
Speaker:then that they would ride in, FTA said that those taxi companies were exempt
Speaker:from the drug and alcohol policy rules.
Speaker:So if there, if there was a rider choice, transit agencies would give
Speaker:a choice to the customers of a couple of different cab companies to get
Speaker:a ride from, that they, those cab companies did not need to be, exempt.
Speaker:Then Uber and Lyft weren't even created back in 2001, they didn't exist, right?
Speaker:When all these rules that are now being followed, as Alex was
Speaker:saying, they're just very outdated, because Uber didn't even exist.
Speaker:Ten years ago, Uber about, Uber was created, and FTA shortly came
Speaker:out with a, A statement that said, okay, the taxi exemption from
Speaker:2001 applied to Uber and Lyft.
Speaker:they would just treat it the same.
Speaker:As long as there's a choice, it's the rider's choice, not, not Brad's
Speaker:choice, not the agency's choice, but the rider's choice, they can be exempt.
Speaker:Well December 30th, 2024.
Speaker:That, that whole, that whole, you know, system was eliminated, is
Speaker:proposed to be eliminated by the FTA.
Speaker:So what are they saying?
Speaker:They're saying now that taxi drivers and Uber have to be drug tested to be
Speaker:able to be used by a transit agency?
Speaker:Yes, therefore, the way they've done that is they've said, transit agencies are
Speaker:prohibited from contracting with Uber, Lyft, taxi, any, any, any service provider
Speaker:that does not have, drug tested drivers.
Speaker:And that obviously would be a huge change to what, what has happened.
Speaker:And as a transit agency, you know, I, I want to, I know this is a transit podcast,
Speaker:so, I wanted to say for, to my peers and colleagues, I, I try to follow the rules.
Speaker:I, I, I try to, be a good, manager and follow the FTA.
Speaker:I love FTA.
Speaker:I love them 28 million dollars for buses and things like that, you
Speaker:know, so I, I get it that they are, they, they have the law passed by
Speaker:Congress, to drug test transit drivers.
Speaker:I understand where they're, they're kind of in a pickle here, but, we,
Speaker:we have tried to build our programs all up, and I know transit systems
Speaker:across the country have done the same thing, following these rules, and
Speaker:then just to kind of change the game.
Speaker:Immediately, is, is a real problem.
Speaker:Can I, can I add something to what Brad said?
Speaker:I mean, I just want to clarify, I know like somebody may be listening
Speaker:and they hear Oh, get rid of drug and alcohol testing, like what,
Speaker:oh, that, why would we do that?
Speaker:That sounds bad.
Speaker:So, I'm just going to get a little in the weeds here because explaining
Speaker:this issue is a little tough, but the FTA and federal rules have a random
Speaker:drug and alcohol testing standard.
Speaker:This means that if you're part of a program like this, you can get,
Speaker:you know, your pager, you can get a text message on your phone, you
Speaker:gotta go get drug tested right now.
Speaker:You know, there's all kinds of other.
Speaker:You know, very significant aspects and burdens to being part of that program.
Speaker:That's what airline pilots do, Amtrak engineers, you
Speaker:know, full time bus drivers.
Speaker:These are full time transit operators, you know, carrying transit of, you
Speaker:know, 10, 20, 30, hundreds of people.
Speaker:And there's all kinds of documentation and all kinds of requirements.
Speaker:Look, when you talk about Uber and TNCs, it's a completely different world.
Speaker:It's the gig transportation economy, you know, these drivers doing a couple,
Speaker:I'm sure they're averaging less than five trips a week, you know, I don't
Speaker:even know what the numbers are, but it's some small number, you know, and
Speaker:it, and it, and it's probably not that they don't want to do it, it's just,
Speaker:to sign up for that, there's a cost, there's an expense, they have other
Speaker:jobs, What are they going to tell their other boss that if you got to leave, you
Speaker:know, it just doesn't make any sense.
Speaker:So this isn't just pre employment that FTA is requiring, this is like the
Speaker:whole, the full enchilada or whatever they say, how you got to do all the
Speaker:random and dude, that's interesting.
Speaker:What do you think of that, Judy?
Speaker:What's your thoughts on all this from the National Easterseals?
Speaker:I think it's, it impacts upon the availability of rides for
Speaker:me, for the individuals with disabilities that we serve, and It's
Speaker:missing opportunities for people.
Speaker:We often hear of, the paratransit argument about, it's so costly.
Speaker:It's so costly.
Speaker:And a lot of entities talk about these innovations as a cost effective benefit,
Speaker:but I think it's more than cost.
Speaker:The community would be missing out on a viable pool of people as employees.
Speaker:health care agencies wouldn't be able to.
Speaker:Provide health care services because people couldn't get there and therefore
Speaker:people would be in the community and, and not be able to work and
Speaker:participate in society like we all do.
Speaker:So, I think the community costs of this, the community benefit of not having
Speaker:people because they can't get to where they need to go is a really critical
Speaker:piece and it, it's a missed, I have.
Speaker:No choice.
Speaker:If I have less choice in the transportation modes that I
Speaker:choose, that's going to limit me in being part of a community.
Speaker:And that's what I'm concerned about and feel that is one of the biggest impacts
Speaker:about this, this regulatory change.
Speaker:So, we do have with us, Jen Shepard.
Speaker:Jen is, Head of Uber's Global Transit business.
Speaker:So, you're the right person to be talking to here, Jen.
Speaker:Thanks for joining us on the show today.
Speaker:Absolutely.
Speaker:Thanks for having me.
Speaker:Yeah.
Speaker:So, alright.
Speaker:You've heard the issue here.
Speaker:what's going to be Uber's response?
Speaker:Let's say the, the new Administration, the Trump Administration, says, yes,
Speaker:we're going to agree with what the Biden administration said, you know,
Speaker:on the last day of the year, last year, we're going to require all these Uber
Speaker:and taxi drivers to get drug tested.
Speaker:What are you guys going to do?
Speaker:Yes, well, first off, I hope that's not the case.
Speaker:I very much agree with the panelists we have here.
Speaker:So just laying some foundations here.
Speaker:Uber, as Alex mentioned, is a very large platform.
Speaker:We do billions of trips.
Speaker:In 2023, it was like 9 billion trips globally.
Speaker:We're highly regulated, built with safety in mind to provide access to
Speaker:reliable mobility service in our markets.
Speaker:Second, we're not a dedicated transit operator, as I think
Speaker:everyone has been talking about.
Speaker:We are different than the folks that drive the dedicated buses and so forth.
Speaker:we fill in for the mobility managers like Brad and Brad's
Speaker:team where they need it most.
Speaker:So it could be transit deserts, it could be paratransit same day.
Speaker:We're not dedicated here and frankly inside Uber, our transit
Speaker:business is quite small to us.
Speaker:We do this because we think it's the right thing to do and we think it's the
Speaker:right thing to do for our communities.
Speaker:Third, I'll say the product we use for transit is the same product
Speaker:you and me would use as consumers.
Speaker:So you, Paul, if you order a ride, you get the exact same product as what we use
Speaker:for these transit programs in many cases.
Speaker:The driver never even knows that they're riding as part of a transit program.
Speaker:They don't know.
Speaker:Oh, is that right?
Speaker:I didn't know that.
Speaker:Yes, they don't know who's paying for the trip.
Speaker:and, and we just, we provide the same level of service to these
Speaker:opt in programs where the riders really want that level of service.
Speaker:So they're getting the exact same service as anyone else.
Speaker:That's correct.
Speaker:That's correct.
Speaker:So it is commensurate, kind of the spirit of the law, right?
Speaker:Or the word of the law.
Speaker:Yeah.
Speaker:Yeah.
Speaker:Yeah, exactly.
Speaker:And we don't force these programs on anyone in like Brad's program.
Speaker:It's all voluntary opt in.
Speaker:and, and so we believe we're offering the service for the folks who really want it.
Speaker:We've, we've looked at our transit data, our program data, and And what
Speaker:we found is that it's true what Alex mentioned drivers on our program only
Speaker:incidentally complete these transit trips.
Speaker:And so what, what do I mean by that incidental?
Speaker:I mean that, in one large city that we've looked at in the last 60 days,
Speaker:Over 90 percent of drivers who drove for that transit program drove one
Speaker:or two trips in the last 60 days.
Speaker:Out of probably hundreds of trips that they did in those 60 days,
Speaker:they literally drove only one or two trips as part of the transit program.
Speaker:They don't know who's paying for it.
Speaker:It's the same product that the consumer would get, and so it doesn't make
Speaker:practical sense to really ask these drivers to do testing over and above
Speaker:what is already required for them to do to be able to operate, you know, their
Speaker:business as part of our markets today.
Speaker:and then, and lastly, to answer your question, So if this policy is
Speaker:formalized as proposed, unfortunately, we will likely ramp down many of our
Speaker:transit programs in collaboration with the agencies, of course.
Speaker:It'll be very sad for us.
Speaker:Local communities will likely lose access to the benefits that we get.
Speaker:That's something.
Speaker:Well, can I ask you a tough follow up question?
Speaker:Yeah.
Speaker:All right.
Speaker:So, I mean, let me, let me put on the, uh, You know, the other hat, right?
Speaker:So, isn't this about safety?
Speaker:You know, don't, why is drug and alcohol testing not a good thing, Jen?
Speaker:Yeah.
Speaker:So, I want to say, so safety is very, very important to Uber.
Speaker:So, it, Stand For Safety is actually one of our core Uber company values.
Speaker:and we do a lot to ensure safety on the platform.
Speaker:So, technology, policy enforcement, customer support, they all help to
Speaker:create safer environments for our users.
Speaker:Our drivers must undergo driving and criminal background screening,
Speaker:have proper documentation, agree to our community guidelines, which do
Speaker:include a zero tolerance policy for discrimination and drug and alcohol use.
Speaker:We have lots of great tools that we use from a technology
Speaker:perspective, real time GPS tracking.
Speaker:Sharing ride status with others, emergency assistance button, real time driver
Speaker:identity check, safety support team 24 7, and then the rating system as well.
Speaker:We publish an online safety report available to anyone and we show,
Speaker:we continue to show critical safety incidents are very rare on our platform.
Speaker:In fact, our most recent, um, report had 99.
Speaker:9998 percent of trips concluded without any critical safety incident.
Speaker:99. 9 percent without any safety incidents at all.
Speaker:That might be better than most transit agencies, to be honest with you,
Speaker:that's a pretty good number there.
Speaker:well, we, we are, yes, we, we disclose it publicly, and then from an operational
Speaker:perspective I mentioned before, but our transit programs are always opt in.
Speaker:So if a customer is not comfortable with the level of service we provide, the
Speaker:agency provides alternatives for them.
Speaker:so creating these compliance burdens, which we would clarify as the FTA's
Speaker:proposed policy update, does likely, point to Uber ending our transit partnership.
Speaker:So, in my mind, that's not a good thing.
Speaker:lastly, I will say, I was very curious last night, poking around the federal
Speaker:register, and I noticed in 2018, there was a federal rule that allowed TNCs
Speaker:to be used for federal work travel.
Speaker:So for employees of the federal government to use TNCs and get reimbursed for it.
Speaker:And so my question then is, if TNCs are good enough for federal employees
Speaker:to use for their work travel, why are they not good enough for the folks
Speaker:in our community who need it most as part of these transit programs?
Speaker:Thanks, Jen.
Speaker:That's, that's, very interesting.
Speaker:And that last piece you brought up is also interesting.
Speaker:So let me just go back to you, Brad, on the transit side, because this
Speaker:is a transit podcast, generally.
Speaker:What's it, so Jen said, if they, if this rule goes through,
Speaker:we're, we're ramping down.
Speaker:What's that going to mean to you and your customers?
Speaker:It's going to have a major impact, to a lot of thousands of people in my county.
Speaker:I'm personally, you know, I'm a transit CEO, so what I'm most worried
Speaker:about is like all those fine, uh, people are going to show up in my
Speaker:boardroom at my podium and yell at me.
Speaker:Yeah.
Speaker:So, uh, but, um, no, I mean, I, Jen, Jen has been, a great, And she's a great
Speaker:leader of this and helping us out with all these programs and she said it right.
Speaker:It's going to be a major reduction in mobility for thousands of people in my
Speaker:county that are very, very loving it.
Speaker:You know, we always give all of our customers an option.
Speaker:We have our traditional paratransit, and our services, available to them.
Speaker:And over the last two years, the, you can just see the transition.
Speaker:folks that are given the option, are given an option of a real time ride
Speaker:that comes in like five minutes rather than a pre scheduled day before thing.
Speaker:It's just not, it's just a totally different product.
Speaker:And it, when they see it, they choose it.
Speaker:Now, two thirds of all of our paratransit rides are on TNCs, Uber and Lyft.
Speaker:Wow.
Speaker:Yeah.
Speaker:And one third are pre scheduled rides on traditional paratransit.
Speaker:It's a complete game changer.
Speaker:It'll be a, it'll really be a major impact.
Speaker:Now, I get it.
Speaker:It, safety is part of my job description and all of our, uh, all
Speaker:transit systems, uh, requirements.
Speaker:We have to ensure safety of all of our customers.
Speaker:We have, we have tons of FTA rules and regulations related to making
Speaker:sure we provide safe rides for all.
Speaker:So we are carefully tracking, ever since we started contracting with Uber and
Speaker:Lyft, to about how their safety record compares to our traditional forms.
Speaker:And just as Jen said, at least in our county, the, the accident rates of our
Speaker:mobility on demand, our TNC programs versus traditional paratransit, drug
Speaker:tested drivers is the same or better.
Speaker:The accident, the safety record of our mobility services, as I feel
Speaker:comfortable, is just as safe or better, even though they are not drug tested.
Speaker:All right, Alex, you're the lawyer.
Speaker:What's next?
Speaker:Well, let me, uh, actually, I want to throw in one comment before I do that.
Speaker:I want to add some credence here to, uh, what Jen said.
Speaker:You know, Uber's not paying me to say this.
Speaker:For many of you that know me, when I was a regulator, when I worked as a
Speaker:regulator at the TLC, I worked for some pretty harsh, I don't want to say harsh,
Speaker:you should have been doing it anyway, but some pretty strict rules on Uber.
Speaker:and even at the, at the TLC, but, sorry, MTA.
Speaker:Look, the truth is, I just want to address the elephant in the room that,
Speaker:oh, Uber can do this, they just don't want to be regulated or whatever.
Speaker:It's not, if Uber stood up and created a random drug and alcohol testing program,
Speaker:which I'm sure they could do, they're a big company, they're gonna create the
Speaker:bridge or an empty, or an empty warehouse.
Speaker:The drivers aren't gonna do it.
Speaker:Uber can't force them to do it.
Speaker:It's not that, Uber doesn't want to.
Speaker:It's, why would a driver sign up and do this?
Speaker:If they don't get a paratransit trip or a microtransit trip,
Speaker:they're going to get another trip.
Speaker:Uber's got enough trips to go around, but it's, it's a matter of, how do you,
Speaker:how do you get these drivers to do it?
Speaker:So, just want to kind of clear that out there.
Speaker:It's just a matter of how the world has changed and transportation has changed.
Speaker:No one's trying to be a bad, a bad person here.
Speaker:Everybody just needs to innovate and get with what's new.
Speaker:And what's new is what's next.
Speaker:So this rule is currently in the Federal Registrar.
Speaker:The docket number is FTA-2024-0020.
Speaker:We wanna encourage everyone right now, it's in a comment period.
Speaker:We are hopeful that, you know, maybe the current government does something
Speaker:about it, before it gets to the end of its comment period, which
Speaker:I believe is around February 13th.
Speaker:But we want people with disabilities, those who enjoy
Speaker:TNC as a service to get on there.
Speaker:Submit a comment.
Speaker:This is not the direction we should be going.
Speaker:How TNCs and transit have revolutionized your life.
Speaker:we, we need people to come out against this.
Speaker:It's also an opportunity to talk to your local transit
Speaker:operators and elected officials.
Speaker:You know, this is a, this is a moment in the disability community.
Speaker:When you, when you think about the integral part, transportation
Speaker:plays, people need to say, we want what everyone else has.
Speaker:We want the same benefits and types of service that people
Speaker:with, disabilities have.
Speaker:And this is a way to get there.
Speaker:Your elected officials at every level need to know about it, your transit
Speaker:operators, this is, it's a little bit of a complicated issue, I say that,
Speaker:but it behooves us as the disability community, you know, myself as a
Speaker:quadriplegic, to get, to know the issues and to get our voice out there.
Speaker:Judy, coming from the National Easterseals Society, to me, one of
Speaker:the most respected organizations in the country on this whole issue, what,
Speaker:let's let you have the last word.
Speaker:Any final thoughts?
Speaker:About spontaneity.
Speaker:You know, it's been said, but to summarize, it's all about
Speaker:me having a choice where I want to go, when I want to go.
Speaker:And, without the varying options that these innovations create,
Speaker:those inhibit my spontaneity.
Speaker:So, be at the table, talk with the local people, as Alex said, your
Speaker:planning organization, the MPOs, your local legislators about what
Speaker:this potentially could mean and have a larger discussion about the
Speaker:transportation options in your community.
Speaker:So, thanks.
Speaker:Thank you.
Speaker:Thank you, Judy, Jen, Alex, and Brad for, bringing this issue.
Speaker:We at Transit Unplugged like to be on top of the, the cutting edge issues
Speaker:that are impacting public transit and there couldn't be more cutting edge
Speaker:than this since the thing is going to kick in in a couple of weeks.
Speaker:So, we, we appreciate newsjacking this article for this This is your
Speaker:article, Alex, from Newsweek and, and this information out to the industry,
Speaker:the public transit industry around the U.S. And I think it's important
Speaker:for people around the world to hear it, too, and to hear what's going
Speaker:on here in the U.S. with this issue.
Speaker:Thank you again for everybody for being our guests, kind of on a last
Speaker:notice here, last minute notice.
Speaker:We appreciate it.
Speaker:And best wishes to you all on this issue.
Speaker:Thank you for listening to this week's episode of Transit Unplugged with our
Speaker:special guests, Dr. Judy L. Shanley, Alex Elegudin Jen Shepherd and Brad Miller.
Speaker:We thank them for coming on the show at the last minute to talk about this
Speaker:really important issue facing transit agencies across the United States.
Speaker:Now, coming up next week, we have our special episode featuring
Speaker:women in Australia leading the way in public transport.
Speaker:We have Lauren Streifer Jamie-Lee Owen, Katie Cooper, and Michelle Batsas
Speaker:joining Paul and special co host Kelly Chapman for a discussion about everything
Speaker:going on in Australia with transit.
Speaker:And, the initiatives that Michelle especially has done to encourage
Speaker:more women to become part of the public transit industry.
Speaker:Transit Unplugged is brought to you by Modaxo.
Speaker:At Modaxo, we're passionate about moving the world's people.
Speaker:And at Transit Unplugged, we're passionate about telling those stories.
Speaker:So until next week, ride safe and ride happy.