Foreign.
Speaker BAnd welcome to the Pat Accounting Podcast with me, your host, Vicki Clark.
Speaker BI'm going to help you get to grips with your finances, save you lots of money and take the stress out of doing your tax return.
Speaker BSo let's get going.
Speaker BHello, hello, we are live.
Speaker BWelcome, everybody, to our slightly delayed Wednesday afternoon live on a Thursday afternoon today.
Speaker BIf you're new to our live podcast, my name is Vicki and I'm one half of the Pet accountant.
Speaker BAnd I'm joined here by the lovely Tegan, who is our sales manager from the pet accountant.
Speaker BDon't worry, we are not going to be talking about sales today, so everyone can relax.
Speaker BWelcome to the new members.
Speaker BOver the last few weeks, we are an accountancy firm.
Speaker BSometimes you do get asked questions about, does anyone know an accountant?
Speaker BWe are an accountancy firm.
Speaker BWe do cover the whole of the UK and we're probably maybe the only one that fully specialises in the pet industry.
Speaker BI think there's a few out there that sort of dabble in it, but don't do as much as we do today.
Speaker BI thought it would be really important to.
Speaker BTo get Tegan on because some of you do know, some of you don't.
Speaker BTegan used to be a dog groomer before we poached her at Crofts to come and work with us.
Speaker BSo there's a lot of things that Tegan, you know, says she did really well when she first started.
Speaker BSome things if she was to go back and do it again, that she might do differently.
Speaker BAnd obviously there's a lot of people starting out that find daunting and I think even if you're a groomer, a walker, a boarder, a trainer, then everything that Tegan is sort of going to go through today.
Speaker BHello, Lee.
Speaker BIs going to be relevant to you guys, regardless what.
Speaker BWhat you do, because it all sort of is business related.
Speaker BSo, yeah, without further ado, welcome.
Speaker BLovely Tegan.
Speaker BYou saw last week, actually.
Speaker BWas it last week or the week before?
Speaker AOh, and you asked me to come back on.
Speaker AI was thinking again, I talk about.
Speaker BI know, but I don't know if that is.
Speaker BNo, she doesn't.
Speaker BIf anyone's been on the floor to Tegan, we'll probably be here for quite a while, but we will limit the live to about half an hour.
Speaker BIf anyone's got any questions for Tegan, then please pop them in the comments or myself or Lee, because he's watching and we will aim to answer them even if they're not related to what we're talking about.
Speaker BBut don't Mind the odd questions.
Speaker BSo please just throw them in and we'll get on with it.
Speaker BSo do you want to just tell everyone?
Speaker BBecause I say some people might not know what you did prior to the pet accountant and how you started up.
Speaker BLike just a bit of a background to set the scene.
Speaker ASo I was a dog groomer.
Speaker AI was home based.
Speaker AI grew up around dog grooming for a lot of my life because my mum was a dog groomer.
Speaker ABut I decided at 18 years old to move out of home and go and set up on my own.
Speaker ASo I converted my garage, I went and trained and did my city and guilds and then yeah, I grew my business.
Speaker AI had it for just under five years.
Speaker ASo that's what I did.
Speaker AWas a home based dog groomer one to one doing a lot of.
Speaker AAs a lot of one to one groomers do do it this way because you are able to offer like a personal service and deal with a lot of dogs that are maybe nervous or react with other dogs so they can't go in a salon like pets at home where there's loads around.
Speaker ASo I did it like one to one and specialize in like very nervous or reactive dogs.
Speaker BAnd did you have any business experience before you did that?
Speaker ANo.
Speaker BWhich is absolutely fine.
Speaker BA lot of people don't.
Speaker AYeah.
Speaker ASo I'd say like I had my mom obviously, but it was, it's very different when it's your business, you run it the way you want to run it.
Speaker AEverybody's got to run the businesses differently.
Speaker AI did my sitting guilds and they taught me how to, to groom dogs and you know, all the things like that, like the practical side of stuff.
Speaker ABut I feel like when I set up my business I didn't even know how to register with hmrc, you know, I didn't know what attached term was and what I needed to do.
Speaker AAnd I know a lot of people are in like in that boat when they start as well.
Speaker AI think that's completely normal.
Speaker AIt is very daunting because it's not just the room, is it?
Speaker AIt's everything else that comes with it.
Speaker AYou know, your, your record keeping and your admin and your bookings and everything else.
Speaker ASo yeah, I learned the hard way, I'd say on things that I did and shouldn't have done and should have done sooner.
Speaker ABut I think that's.
Speaker BSo let us know then.
Speaker BI'm going to touch on that.
Speaker BThe things that.
Speaker BWhat did you do then that if you knew what you knew now you do definitely like just a Couple of like important things.
Speaker BI know one of them you mentioned to me earlier was the pricing side 100%.
Speaker ASo I had this idea in my head that when I set up my home based business I couldn't charge the same as my mum who had a bigger salon or pets at home because I didn't have as many expenses when actually you know, I was offering like a more personable service like you know, and I thought I had to like price myself lower but and then it was harder to bring them prices up to where they needed to be over the next year or two.
Speaker ASo I definitely wouldn't have price myself at that point.
Speaker BSo how did you come up with your prices then?
Speaker BWas it just kind of did you just make it up or did you just sort of look at pets at home, go right, I'll charge a fiber cheaper.
Speaker ANo.
Speaker ASo I did research because I actually went through the Prince's Trust when I set up my business and they actually like a little Dragon's Den pitch to them and say like do my research and I'd look and there was a lot of groomers where I was based in like Birmingham, they, that were charging a lot lower than my mom was.
Speaker AAnd I get it is it can be based on your area and I know a lot of people say that but that's the, the mistake I made.
Speaker AI based it on all the other home based groomers around there and not on what the value I was offering and what I should have charged because of the worth of the service, if that makes sense.
Speaker BYeah.
Speaker BOr understanding what you actually need to make.
Speaker AYeah, literally.
Speaker ALiterally I just was like, oh well everyone else is charging that and looking back I don't know how they're even, you know these were home based rumors and they all seem to be charging less than the biggest salons did because I'd ring around pretending I had a Shih Tzu and how much would it be to groom it.
Speaker ABut you know, I did the research but still didn't do it right.
Speaker BSo yeah, I see a lot of people in the group saying, you know, how much should I charge for this or how to do my prices?
Speaker BAnd I think to base it off everyone else, you don't know.
Speaker BLike you could have 10 dog groomers in your area, nine of them could be millionaires and just doing it as a hobby.
Speaker BYou other one might not have a clue what they're doing and then you're basing your prices off them.
Speaker BLike you need to know what your overheads are, you know what profit you need to make.
Speaker BTo make a living, you know, what's going to cover all your overheads and then work it backwards that way, rather than trying to go, well, I've got 20 dog groomers in my area, they're all charging 20 quid for a Shih Tzu, so I'll charge 18.
Speaker AIt was never that low.
Speaker BWell, I don't know.
Speaker BI don't know.
Speaker BUm.
Speaker BSo one thing you change is your pricing and just do it properly from.
Speaker ADay one, not comparing yourself to others.
Speaker AYour business is individual.
Speaker AAnd that's what you've just said, like, don't just go off what everyone else is charging.
Speaker AI know, like, if someone's charging 50 quid for a dog, if you could charge 200, I get like that, would you probably not have anyone turn up?
Speaker ABut don't think, oh, because everyone else is 40 pound for that dog, I better do the same, because you might be offering a completely different service and a better service.
Speaker ASo, yeah, and I think that also touches on understanding the.
Speaker AThe cash flow in the figures, because I was saying to you, like, I remember my mum rang me and this was like, four or five years into dog grooming and I was earning, I'd put my prices where they need to be and I was earning a really good wage and my mom rang to say, oh, you've got to get this Simpson Super Direct dryer.
Speaker AAnd, you know, it's like 600 quid, it's a game changer and all this.
Speaker AAnd I went, oh, I can't really afford it.
Speaker AAnd she's like, how much have you just taken that last week?
Speaker AAnd I was like, you know, background and a harvest.
Speaker AShe's like, how can you not afford that?
Speaker AAnd I literally kid you not, I didn't know what was coming out my bank account.
Speaker AI couldn't tell you what profit business was making.
Speaker AAnd I think, like, you say you've got to price yourself based on all of that, like, and that's.
Speaker AA lot of people don't treat the business like a business.
Speaker AAnd I didn't.
Speaker AAnd I think that's where I made the biggest mistake is it was like, I went to work, did my job, but I didn't really understand the financial side of it to help me make the right decisions on my pricing, on everything else, so.
Speaker BAnd you didn't write it down either.
Speaker ADub me in.
Speaker AI feel like this is like a grill, Tegan.
Speaker BWell, I didn't write it down.
Speaker BAnd the.
Speaker BAnd the accountant for the Prince's Trust was useless as well, because when I looked, when I looked at Tegan's tax return.
Speaker BIt was wrong.
Speaker BUh, so, you know, it always helps to get yourself a good accountant.
Speaker BBut you didn't.
Speaker BAnd we're not just saying this, obviously because of Hugh Tegan works for now.
Speaker BBut you didn't have an accountant or anything because even your mom was trying to persuade you to, to come as usually your dogwoman.
Speaker BYeah.
Speaker BAnd you were like, no, no, I.
Speaker ACan do it myself, I think.
Speaker AWell, firstly it was a record keeping side of stuff.
Speaker AI had a spreadsheet.
Speaker AAnd I'll be completely honest, you know, I tell people all the time, like, keep on top of it.
Speaker AThe more you keep on top of your figures, the less you've got to do you.
Speaker ALike, I used to leave it months on end and then sit there and have to copy my receipts and copy, you know, my bank account.
Speaker AAnd it was really, really timec consuming.
Speaker AI used to dread doing it.
Speaker ASo I put it off and like, I know there's so many people because I speak to them when they come on board, they're like, it's daunting.
Speaker ARinging the counting and no, I'm not doing things right.
Speaker AAnd I go, well, neither was I.
Speaker ASo I'll tell you what you do need to do, right, to make sure you're doing it.
Speaker BAnd I can attest to that.
Speaker BIt was definitely.
Speaker ABut also, yeah, I, I spoke to like friends and family, not my mom, because she was like your biggest advocate, but like, you know, my ex, part of the time, like friends that will go, do your own tax turn.
Speaker AIt's easy.
Speaker AAnd then like, you know, I wasn't doing it right.
Speaker AAnd that's what I say to people now is I've been that person that goes, it's easy.
Speaker AYou just do a simplified tax return and put in like your income to it and put in this.
Speaker ABut I know now work of you guys how much goes into it.
Speaker AAnd I'd never do my own tax run again.
Speaker BGod wouldn't consider, wouldn't I probably wouldn't advise that either.
Speaker ANo.
Speaker AAnd that's what I say to people, like, for the sake of, you know, 30 quid or 30 quid a month, you have that security and it's done properly.
Speaker AYou've got an accountant there to support you and your business, like understand your figures, to help you make decisions, like make sure you head in the right direction.
Speaker ABut I think as well, I found it really daunting the thought like my mom was trying to get me to speak to you and I kept on it off because I was so Scared.
Speaker AAnd then like obviously it's fine, people ring up.
Speaker BAnd then I got my hands on the paperwork and was like, oh dear.
Speaker AYeah, we did do my last, we had to redo tax returns, didn't you?
Speaker BYeah, but you know, we'll not, we'll not talk about that.
Speaker BBut so pricing, get your pricing right from the beginning, guys.
Speaker BWould you give discounts like if some new customers.
Speaker BBecause I know we've discussed this before about discounts and stuff.
Speaker AI, I wouldn't change the way I did that.
Speaker AAnd you know what, I, I built the business pretty quickly to it to like, you know, I had my book, books were like full within a year which is good for you know, some businesses.
Speaker AAnd I think the way I advertise and the social media and stuff, I did like that and the discounts I offered so you know, I do like 10 for a first time customer.
Speaker AGet them in.
Speaker AYou know, they know how you are with the dogs, they like you, they're going to come back.
Speaker AAnd I always say to clients on the phone when they're new business owners, the thing that I always say is just get the reviews in and like get them in and if you ask them to give you a review when they're picking up the dog, they're going to forget by the time they've gone home, sorted the kids made the dinner and they're going to forget.
Speaker ASo I used to always just spend like 20 minutes, 15 minutes messaging all the first time customers that have been to say thanks for trusting me with Buddy today.
Speaker AYou know, here's a photo of Buddy in the bath with bubbles on his head looking all cute and would you mind leaving me a review?
Speaker AAnd I got like 156 five star reviews within a year and a half and I think that helps because of like then people are searching for you on Facebook and I don't have a website, I didn't have an.
Speaker AI got a Facebook page and I was fully booked up within a year just off a Facebook page and advertising local groups.
Speaker APeople say it doesn't work and that's how I got all of my clients is it takes time and dedication but you have to keep at the advertising, the social media.
Speaker ASo yeah, that's the stuff I wouldn't change.
Speaker BBut yeah, all the other stuff she had the social media down, the, the reviews down but not necessarily the price of all the outside but not the.
Speaker AAnd I think when we speak to people, everybody focus on all the other bits.
Speaker AAnd I think the finance side and I'm not just saying this because you're an accountant and this is the pet account podcast.
Speaker AIt's like that's the.
Speaker ANo, but that's a bit where people like, they don't know where to start.
Speaker ALike people don't, they don't understand tax and numbers and like when I was, I look at me back three, four years ago, the thought of bringing an accountant and getting somebody really corporate on the phone that's going to talk to me in a way I don't get it because like certain people's brains work differently and if a normal accountant just spoke to me in an accountant's language, I'd be like, what the heck?
Speaker ABut like you guys, you talk to people in the way they get it.
Speaker AYou talk our language.
Speaker AAnd I think when I instantly then met you and I didn't feel as overwhelmed, but I think that's why for so long is because it is a bit daunting.
Speaker BYeah, some, yeah.
Speaker BI think people perceive accountants like car salesmen that are just going to be really sort of odd and pressure you into signing up and just talk jogging at you for an hour.
Speaker BWhich those of you who have signed up with this would obviously speak to Tegan first off will know that that is definitely not here we are.
Speaker BSo price and get that sorted.
Speaker BAdvertising Use Facebook to your advantage.
Speaker BIf you were to go back to do the dog we were now would you do stuff like Instagram, tick tock and things I know you probably touched.
Speaker AOn TikTok in the end.
Speaker AYeah, I did get a tick tock in the end.
Speaker AI only posted our videos and I got a couple thousand followers but I didn't get clients from was it was Facebook that brought them all in because it was a local group.
Speaker ASo you know, I've got a new spa package you can add on to groom and all this.
Speaker AAnd I just kept it that like when I was then fully booked and I didn't really need to advertise, I kept on with the social media, which I know you say is really important.
Speaker AWhere a lot of people make mistakes is they get fully just stop with social media.
Speaker AEvery night I posted photos of every dog that had been in.
Speaker AI kept on top of stories to help the engagement, like you know, cute dogs in the bath videos of them.
Speaker ABut I did get a lot of clients that followed my TikTok and I think they enjoyed seeing like I'd make a 60 video, a 60 minute, not 60 second video of like showing how I groom the dog from start to finish.
Speaker AAnd again I think that just gives them an understanding of what you actually do as a dog groom and how actually is so.
Speaker BAnd you had quite a few other dog groomers in your area, didn't you?
Speaker BBecause you looked it up, some of you saying there was quite a few.
Speaker AThat's loads.
Speaker AYeah, it was like more and more over the years, just was setting up all around.
Speaker AWhat I say to people is like, you know, they're not your competition.
Speaker AWell, they are, but they're not because there's enough dogs to go around.
Speaker AAnd if you just like run your business in the way that you want, just make sure you're offering a brilliant service and there's no reason it won't work out.
Speaker ALike I hear people say to me all the time, like, I'm a dog walking this area and there's another five, ten dog walkers.
Speaker ABut you know what's lovely is you see them then come together like our people we know in our area.
Speaker ALike they create this lovely friendship of dog walkers and they all help each other out.
Speaker AAnd that's where like collaboration over competition comes into it.
Speaker ABecause you should be helping, helping each other out.
Speaker AYeah.
Speaker ABut something else I would do differently is go on software because we've taught a.
Speaker BWell, we've taught well.
Speaker BThere's no doing no script or anything.
Speaker AThis is, if you ask me, like, what would I have done differently, knowing what I know now, what I would have done differently is go on software whether I get a book or do it myself.
Speaker ABecause I was a spreadsheet lover and I used to put everything on a spreadsheet, leave it for ages and then fill it in.
Speaker ABut whether you do the spreadsheet regularly, every day or every week, or you leave, leave it for months, it's so time consuming to sit and write something down like you're copying what's in your bank.
Speaker AWhereas the softwares I see, like what people do on them now, so from experience, they're just so much quicker and easy to use.
Speaker AAnd then you can like track your performance and look at how your business is like performing and then so it's like a win, win.
Speaker ABut I'd go on software.
Speaker AYeah.
Speaker AYou know, I'm an advocate, I tell everyone get on software.
Speaker BYeah, that is true.
Speaker BJust.
Speaker BBut not some softwares.
Speaker BNot some softwares, which, if you follow the podcast, you know which ones I'm talking about.
Speaker BBut that's another rabbit hole.
Speaker BSo price and advertising.
Speaker BWould you necessarily outsource your advertising if you went back or would you still spend time doing it yourself?
Speaker BBecause that's the thing, like a lot of people juggle a Lot of things when they're starting out and it gets to the point where it like takes over your life.
Speaker BIf you sat there an hour every evening doing social media, doing the spreadsheet, doing, you know.
Speaker BYeah, tidying up, all sorts.
Speaker BIt just, it's very time consuming.
Speaker AIt is like you do a lot no matter what level of business you're at.
Speaker ALike when you're a business owner there's a lot of responsibilities that come with it.
Speaker AI think for me, the social media and all that, like it was something that I enjoyed doing and that I found pretty easy.
Speaker ALike whereas the financial side I would outsource the bookkeeping but everyone's gonna be different.
Speaker ASome people out there wouldn't know where to start with Canva and design and stuff and you know, dog group.
Speaker AI found it was like what people wanted to see was photos of the dogs being grouped.
Speaker AThey wanted to see that I could do a good quality group.
Speaker ASo I just used to post photos.
Speaker AThe dogs are groomed every day and it was relatively easy so that I think I'd be to manage.
Speaker ABut yeah, it's the other areas I'd add.
Speaker AOutsource like I'd look at.
Speaker AI was just working six days a week, sometimes 12 hour days and I should have worked smarter, not harder in the end.
Speaker AAnd I could have probably took on an apprentice and employee and then growing the business or them hours I spent in the evening, you know, putting off my spreadsheet and just doing my social media.
Speaker AI could have had somebody doing like my record keeping for me.
Speaker ASo then it's just not in the back of my thinking, oh my God, I'm leaving it.
Speaker AIt's getting worse.
Speaker AI'm so far behind.
Speaker ASo yeah, I do think outsourcing is really important.
Speaker AOutsource what's you know going to be best for you, what you don't like doing the most because if you don't gonna put it off.
Speaker BI love doing the social media and I was, I was good at the social media but I wasn't very good with the graphic side which is why I got Charlotte on board.
Speaker BCharlotte Perrett from K N Marketing Support.
Speaker BJust a little plug there for her because I was useless at like creating still am can't do it for life.
Speaker BSo this is why Tegan did it and obviously now we've, we've got Sean so it does help.
Speaker BBut obviously it is a.
Speaker BYou've got to be mindful of cash flow and I think sometimes getting another pair of eyes looking at your business can help because you have an emotional attachment to certain things and you might be blind to certain things.
Speaker BRandom question.
Speaker BDid you do any sort of like grooming competitions or did you go to any grooming events?
Speaker BDid you get involved in any of that stuff?
Speaker ANope, nope.
Speaker AI remember Mum was massively into all of the different seminars and stuff like that.
Speaker ABut no, I didn't, I just, it was just me and my business.
Speaker ALike I was, you know, I wanted to be.
Speaker AI didn't go to any of like you know, the showroom type stuff I see as I'm a pet groomer and that's it.
Speaker ABut no, however I know you've got the seminar, the ex though and I think it's a bloody growing idea because the grooming I felt fine with and I was quite comfortable with and anything I didn't know about grooming have my mum to go to like give my qualifications and I felt like I was a good level dog groomer and that's where I was happy being.
Speaker AYou know, I didn't want to go and do age infusion grooming and all that.
Speaker AI just wasn't interested.
Speaker ASome people aren't and that's fine but like it's all the other areas like we've mentioned, the pricing and like the, the knowing your numbers and all that that I did struggle with and I think now things are changing like back I haven't had my business what four odd years like like AI that wasn't.
Speaker AIt probably was around four or five years ago but I never heard about it and as well even social media and marketing has changed massively.
Speaker ALike I feel like realism look now than they were back then.
Speaker ASo yeah, it's all that type of stuff that comes into business that I would, I think having something collectively that people can go to to learn about such an amazing idea because I didn't know where to start at the beginning and I did do things wrong and I think if there's people out there that are new to business or even like a few years in and just feel like they need to refresh their ideas then I think having something like the Expo, which I know you'll probably talk about what it is in a second is really good because I would have literally to go to one.
Speaker BAnd to be fair we hear that off everybody.
Speaker BI think even when I first started the pet Accountant Back in 20.
Speaker AEveryone.
Speaker BWas saying like more so maybe the dog groomers were saying that they get so much support with the actual grooming itself but never ever on the business side and I don't think that's ever changed in the four years that we've been doing the Pet Accountant.
Speaker BI don't think I've had anyone that said, actually, yeah, this city in guilds does this now.
Speaker BIpet does this now.
Speaker BThey do touch on it and I, you know, there's people out there, you know Randall, who runs the dog business school, he's got a lot of courses and stuff that, that help people in the boarding, walking and training world.
Speaker BBut there's still, when it comes to like the qualifications and owning a business and starting a business from scratch, when you don't have that business background, it is bloody difficult and no one teaches you how to do it and there's so many pitfalls and I think that's where the Expo was born was because it just hasn't changed in four years at all.
Speaker BAnd anyone helping anyone with the, the business side and like the proper business stuff and going, getting into the nitty gritty details.
Speaker BSo if you haven't grabbed your ticket yet for the Expo and you want to know more details, there is a Facebook page called Petro Expo 2025, funnily enough, and you can get the details on our Facebook page and the group as well, or just drop an email if you do want to grab a ticket because there's not many left.
Speaker BAnd it will be a good, good session and it's going to cover all sorts from price and marketing, AI burnout, goal setting, work, life balance, mindset, the lot.
Speaker BSo if you are struggling with any of those areas, then definitely, definitely come if you can't make Birmingham, because I know it's a bit of a track, there will be online tickets going sale probably around about August, September time.
Speaker BAnd so just keep your eyes peeled for that.
Speaker BWhat were you going to say?
Speaker AI was going to say work, life balance again, like you didn't have literally, I think, yeah, threw myself into the business.
Speaker AIt becomes your baby, like it does, isn't it?
Speaker AAnd like you doing well, I succeed and I think sometimes and like you said, you struggle to let go of stuff and I think that's a big thing that people struggle with as well and I trust and so on.
Speaker AI've literally had three calls this morning with people inquiring about joining the Pet Accountant and two of them have had hands, one hasn't.
Speaker AAnd all of them were just saying, like, I don't know if I'm doing things right.
Speaker AIt's quite daunting ringing up and I've been putting it off and somebody else was like, it's just scary passing it Over.
Speaker AIt's like, because she was using QuickBooks and she actually got a new software and that's something.
Speaker AI get that.
Speaker ABut the end of the day, you've just got to go with, you know, someone that you've got feels right with and that you trust.
Speaker BThat's what you've got to do.
Speaker BYou checks.
Speaker BI always say that to people.
Speaker BSometimes we're not a good fit for people and we part ways and that's just the way it is.
Speaker BAnd sometimes our personalities clash.
Speaker BAnd the thing is, your trust in us was such an important part of your business that you've got to have that trust between you and your accountant or your bookkeeper.
Speaker BAnd that communication line has got to be open, otherwise it just doesn't work.
Speaker BSo pick your accountant carefully, make sure you get on with them, make sure that they are the right fit for you and vice versa.
Speaker BWe aren't the sort of accountant that takes on anybody willy nilly.
Speaker BYou know, Tegan will say, you know, I had a call with so and so I'm just not sure because of X, Y and Z.
Speaker BAnd that's absolutely fine on both, on both sides.
Speaker BYou know, I had a lady that sent me a very stern email a few years ago, or was it a dm?
Speaker BIt was something.
Speaker BIt was either an email or a Facebook message basically saying she didn't appreciate me saying in a podcast, just say it, which I've just said it, but.
Speaker BAnd I thought, well, you know, then clearly I'm not the person for you because occasionally I do drop a little swear word every now and again, but I think I have got better.
Speaker BIt's just one of those, like, we're not clearly not going to be the right accountant for you.
Speaker BSo then that's absolutely fine on both sides.
Speaker AThe lady, one of the ladies this morning was literally the same answer.
Speaker AMy voice, I say my inner Marsh Simpson comes out, but it happens all the time.
Speaker AThe lady this morning was saying, like, obviously it is daunting and all this.
Speaker AAnd she was saying like, she is with an accountant and they shouldn't really get what they're saying.
Speaker AShe sometimes feels quite stupid talking to them.
Speaker AAnd we hear that quite a lot.
Speaker AAnd I'm like, well, you got me on the phone.
Speaker AYou know, it's fine.
Speaker BI feel quite stupid sometimes.
Speaker BI'm talking to Lee, but everyone feels stupid when they're talking to Lee.
Speaker BBut yeah, he is an oddball.
Speaker ABut I just said to her, like, they're very corporate.
Speaker AAnd I said, say, like, you know, we're not like, we Take the dogs to work.
Speaker ALee, don't listen, but the dash hands sleep on my desk on the bed to the left, not anywhere near the it.
Speaker AWe have a Crocs, like, we all have a laugh.
Speaker AYou've got a bit of a mouth when you want like.
Speaker AAnd you know, I say like, if you want that corporate vibe, it's probably not going to be us.
Speaker ABut I say like, we are thorough compared to a lot of accountants we provide in service.
Speaker BThe team do a lot more and.
Speaker AWe do a lot more in support, like the support and guidance and all of that.
Speaker AAnd I'll talk through like what we offer with the bookkeeping service compared to what she's getting and she's like, bloody like, it is brilliant.
Speaker ASo yeah, but I was just gonna mention about like the like work life balance, a lot of it interlinks.
Speaker ABecause I didn't have that work life balance.
Speaker AAnd what ended up happening and why I ended up wanting to leave dog grooming is I was completely burnt out, which is a shame because I had a brilliant business and I built it because I ended up priced myself right after, you know, getting where I need to be and doing everything properly and started treating like a business and then a lot of money.
Speaker AAnd I am amazing clients, but got to the point where I didn't want to go to work anymore because I was completely out.
Speaker AAnd like, that's where outsourcing comes into it and all the other little bits.
Speaker ABut I think that's why the expo is so amazing because you're going to have so many different experts talking about all the different aspects and they all interlink.
Speaker AYou've got like, you know, the woman doing social media marketing, you guys knowing your numbers, all that stuff you could outsource to.
Speaker AAnd then you've got experts talking about work life balance, burnout, which are really important topics that people forget about because without you there's no business and you've got to look after yourself.
Speaker ASo.
Speaker BYeah, exactly.
Speaker BYourself, number one.
Speaker BI just thought I put this.
Speaker BHelen said definitely not support for bunny boarding and grooming.
Speaker BAnd again, you know, it's, it's true though.
Speaker BIt doesn't matter if you're grooming rabbits, guinea pigs, cats, dogs.
Speaker AYeah.
Speaker BYou know, whether you're a dog trainer, dog walker, dog border.
Speaker BYou know, I started the pet accountant without any real business background and it is tough.
Speaker BAnd you know, I did a lot of training and went to various seminars and things like that to get extra info and that support.
Speaker BAnd I think it's a room full of like minded People who want the same thing.
Speaker BIt's going to be a giggle, it's not going to be death by PowerPoint.
Speaker BWe've got a few quirky things happening during the day.
Speaker BYou're going to be fed and then we're going to have drinks afterwards.
Speaker BSo it is going to be a good laugh.
Speaker BYou're going to learn a lot and then hopefully we can do it again next year and keep it going and, and make it bigger and better.
Speaker BBut yeah, just let us know if you want to take it.
Speaker BGrab one from the Facebook page or our.
Speaker BOur Facebook group etc, or drop us an email and we can get your ticket sorted.
Speaker BWe've got people coming from all over, which is good.
Speaker BFrom Ireland.
Speaker BI had a lady from Ireland say, please do one in Ireland because we don't have anything like it.
Speaker BYeah, they're all from Scotland, so, you know, we might do one in Ireland next year.
Speaker BWe might do one closer to Scotland, maybe on a smaller scale, who knows?
Speaker BBut it's had a very good reception so far and a lot of support from our sponsors as well.
Speaker BSo make sure you check them out.
Speaker BTugging off Low Pay, Animal Focus alliance and Paw Palap as well.
Speaker BSo thank you to those guys.
Speaker BBut yes, I think that comes to a natural end.
Speaker AVideos, aren't we.
Speaker ASo we're going to be releasing a lot more content.
Speaker BYes.
Speaker BSo you'll.
Speaker BYou'll notice every week that each of the speakers have done a little video to let you know what they're going to be talking about and introducing themselves if you don't know who they are.
Speaker BAlthough I'm pretty sure a lot of you will know who most of them are.
Speaker BBut they'll be doing a little video, introducing themselves and letting you guys know what they're going to be talking about.
Speaker BAnd then I will be releasing the online speakers very soon as well.
Speaker BWe've got a good lineup there, so.
Speaker BFull of good stuff, useful stuff.
Speaker BYou'll get a CPD certificate at the end, a natural physical certificate to take home, put in a frame.
Speaker BLet's say that you've.
Speaker BWe do love a certificate.
Speaker AOne in the kitchen.
Speaker BYeah.
Speaker BAnd a goodie bag.
Speaker BSo you'll have that certificate to say that you've been.
Speaker BAnd like I say, it's the first of the.
Speaker BOf ever a business conference purely for pet businesses.
Speaker BSo.
Speaker BSo it's going to be good.
Speaker BSo hopefully we'll see you all there.
Speaker BThank you very much for listening and we should be back next week.
Speaker BHopefully myself and Lee will be back because I feel like me and Lee haven't done one for ages because he's been not under himself.
Speaker BNo, Tegan's off for about a year, so she's good till 2026.
Speaker BBut Lee is back now from his Holly Bob's so I will force him to do one.
Speaker BNext Wednesday we'll be back and if you guys need anything, as always, use the group.
Speaker BDrop us an email or give Tegan a call if you fancy having a chat about joining us.
Speaker BAnd we will keep you posted for anything that comes up that you guys need to know, as always.
Speaker BAnd listen to the podcast which is released every Monday.
Speaker BAnd make sure you drop it a follow so you don't miss anything.
Speaker AIf you like listening to it.
Speaker BYes, leave us a little cheeky review if you like the podcast.
Speaker BI feel like it has gone from a very serious podcast to just having a giggle most of the time.
Speaker BBut we do get a lot of positive feedback about the podcast and only one person complained about me swearing.
Speaker AYeah, I didn't realize that on Spotify I can because I listen to quite a lot of podcasts and I didn't realize you can just put like five stars in it.
Speaker ASo then I've started going through the ones and I think like, so if anyone so many people across go like, I'm not a client but I love your podcast and helps.
Speaker ASo I'm going to start saying next year.
Speaker AWell, while you're here, just give us five stars.
Speaker BYeah, give us five stars people.
Speaker BLet's get the podcast up there alongside all the greats.
Speaker BThat would be funny, wouldn't it?
Speaker BLike Stephen Bartlett Blow up the Pet Accountant.
Speaker BCould you imagine?
Speaker BI think we should do that for a laugh, just to see what happens.
Speaker BSee if I can get myself on ITV News, get Vicky famous, see what happens.
Speaker BIt'd be funny, but there we go.
Speaker BHave a good week everyone.
Speaker BThanks for listening and we will catch up with everyone next week.
Speaker BBye bye.
Speaker BThanks for listening.
Speaker BIf you've enjoyed my podcast, don't forget to subscribe for me.
Speaker BAnd if you want to speak to me, please visit my website@www.petaccountant.co.uk and if you'd like to join my Facebook group which is full of like minded pet professionals, then search accounting for pet professionals in Facebook and I will see you there.