Ben Fanning

The number one trait that I had that made it work was ignorance.

Ben Fanning

I didn't understand how hard it would be working in computer programming.

Ben Fanning

Back in those days, it really was so new, not a lot of people could do it.

Ben Fanning

And that became something that I specialized in which was solving problems at large scale.

Ben Fanning

That was let me solve a problem for myself and then it just opened a door.

Ben Fanning

Here I am during the day fixing cars and at night I'm building websites for other people.

Ben Fanning

There wasn't many of those problems around where you had to think about a website with 10 million users.

Bill Salic

Are you looking to increase sales, grow your brand and share your leadership message?

Bill Salic

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Bill Salic

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Bill Salic

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Ben Fanning

Welcome back to lead the team with number one best selling author and in demand corporate trainer Ben Fanning.

Ben Fanning

On this podcast, the world's most innovative senior leaders share their top success strategies to motivate your direct reports, cultivate your top leaders and accelerate your career.

Ben Fanning

Let's get started.

Ben Fanning

Here's Ben.

Ben Fanning

Hey there.

Bill Salic

Lead the team nation.

Bill Salic

Welcome back to another great episode.

Bill Salic

Today I have for you Bill Salic who is the CTO of Brainly, the number one AI education tool in the world with a vision to give every student in the world access to personalized learning, no matter their background or resources.

Bill Salic

Now, if you're not familiar with Brainly, they're relied upon by more than 10 million students, parents and teachers every day for personalized on demand academic assistance.

Bill Salic

This platform provides world class homework help, test prep and tutoring that's verified for academic accuracy and customize to each student based on their learning style.

Bill Salic

Now, ironically, Bill, right, their CTO actually dropped out of high school because the traditional school system just wasn't working for him.

Bill Salic

Then he went on to work for AI and education for over 20 years.

Bill Salic

And now at Brainly, he's built something that adapts to the needs of every individual student to improve the education system.

Bill Salic

Bill, welcome to lead the team.

Ben Fanning

Yeah, thanks for having me.

Bill Salic

Well, I can't just throw out that little tidbit about your background and not dig in a little bit.

Bill Salic

So let's just say high school like you said, wasn't working for you.

Bill Salic

And then what was the leveraging point for you to say, you know what?

Bill Salic

I'm going to make a technology that's going to work for everybody?

Ben Fanning

Yeah, it's a, it's a long story.

Ben Fanning

So I'll try to, I'll try to keep it interesting and maybe not as long as it can be, but.

Ben Fanning

But yeah, so I dropped out of high school.

Ben Fanning

It just wasn't engaging.

Ben Fanning

It wasn't interesting.

Ben Fanning

I had been identified early as a young kid as being gifted.

Ben Fanning

So I was put in these gifted programs where I had access to the best learning resources, the best teachers, given the best opportunities.

Ben Fanning

It just didn't do it for me.

Ben Fanning

I found that I was a boarding class.

Ben Fanning

I was not paying attention.

Ben Fanning

I would, for example, you know, read the textbook beginning to end the first week of school and then the rest of it just seemed repetitive and too slow for me.

Ben Fanning

So I'd constantly just be focusing, doing my own thing in class and able to sort of wing it right.

Ben Fanning

So like an assignment would come up, a test would come up and I'd be able to do well enough to sort of stay in the program even though I wasn't doing the work.

Ben Fanning

But eventually that became, that became me just not trying anymore, like not doing the test and then eventually not even showing up to class because I just wasn't engaged.

Ben Fanning

So what's interesting is that despite all the best opportunities, despite clearly being able to do the work, it, it wasn't working for me.

Ben Fanning

And, and I saw the challenges that this created for me later in life.

Ben Fanning

Obviously as a kid you don't understand what these things mean or you're always told you got to go to college, get a good job.

Ben Fanning

None of that was engaging or interesting to me.

Ben Fanning

I just figured that I would do whatever felt right for me.

Ben Fanning

And fortunately it did work out for me.

Ben Fanning

I wouldn't recommend that path for anybody else.

Ben Fanning

But I kind of felt.

Bill Salic

Were your parents freaking out?

Bill Salic

They're like, they were Bill.

Bill Salic

You seem like you're reading the textbook and you're not and you're not passing what's happening.

Bill Salic

You gotta go to like was there.

Bill Salic

And were you just always the kind of person who was listening to the beat of their own drummer or rebuking the system?

Ben Fanning

My parents definitely, I definitely put them through the wringer.

Ben Fanning

It went from, hey, my, my eight year old is going to become a lawyer.

Ben Fanning

When he grows up, he's going to do great things to.

Ben Fanning

Let's just keep this kid out of jail.

Ben Fanning

Let's make sure that he's like employable.

Ben Fanning

So I think that wore him out for sure.

Ben Fanning

As I grew up, but I sort of had a similar experience in work.

Ben Fanning

I, I kind of fell into this world of computer programming engineering.

Ben Fanning

I fell into it sort of by accident.

Ben Fanning

I had an idea, I wanted to work on that idea.

Ben Fanning

Nobody would help me.

Ben Fanning

It was, it was a website and, and I ended up teaching myself how to build websites.

Ben Fanning

To be able to do that.

Ben Fanning

People started asking me, they saw what I did, they started asking me for help with their websites.

Ben Fanning

That became a business for me.

Bill Salic

And what was the, what was the general timeframe of this year wise?

Ben Fanning

This was 98.

Bill Salic

98, okay.

Ben Fanning

Yeah, about 98.

Bill Salic

So early, early on in that space for sure.

Bill Salic

And people could barely spell the term website, much less understand what's going on.

Bill Salic

But you dove into that.

Bill Salic

And just for listeners, there weren't a lot of tools back then.

Bill Salic

The only way you're going to learn to build a website is pretty much trial and error.

Bill Salic

Right.

Bill Salic

And sheer grit and determination.

Ben Fanning

Yeah.

Ben Fanning

There were sort of two paths.

Ben Fanning

One was go to a university that had a course and you could pick up enough to then get a job and then be exposed to learning these skills on the job.

Ben Fanning

Because teaching website development wasn't really a thing back then, but you could at least, you know, get a computer science degree and then be exposed to it in the workforce.

Ben Fanning

I had no college degree, I had no formal education.

Ben Fanning

I taught myself how to build websites by looking at the source code of Yahoo, which was not easy, but also, like, was really good because I learned exactly what I needed to know to do what I wanted to do.

Ben Fanning

And if I ever had a question about, like, how do I do this?

Ben Fanning

I would just go to a website that was doing it, look at the source code and figure it out.

Ben Fanning

So it was a very practical sort of like, learn what you need to know to be successful approach to learning.

Ben Fanning

Yeah.

Ben Fanning

So I eventually said, okay, let me go try to get a job doing this.

Ben Fanning

I can do the work.

Ben Fanning

But nobody would hire me because I didn't have a degree.

Ben Fanning

And so I continued to work on my own company and develop it and ended up founding a series of companies, each successively more successful than the previous until it became a very successful, you know, I had a very successful business.

Ben Fanning

We were doing multimillion dollar projects.

Ben Fanning

We were an elite boutique design and website company, multimedia company, which was awesome.

Ben Fanning

But then I got bored again.

Ben Fanning

It was like, I just am tired of doing the same thing over and over and over again.

Ben Fanning

And I found myself leaning towards projects that made a difference.

Ben Fanning

So anything to do with the environment, anything to do with education, uh, and I just started really digging into those ideas because they were personally exciting to me.

Ben Fanning

Not because they were technically challenging, but because of the impact.

Ben Fanning

And around that time, my business partners, I brought a few people into my company as partners.

Ben Fanning

They said, hey, you keep taking these really low paying projects instead of these big dollar projects.

Ben Fanning

Why are you doing that?

Ben Fanning

And I sort of had to confront the fact that I was driving the business into the ground because I wanted to do these things that were personally exciting rather than the ones that made sense for the business.

Ben Fanning

And that eventually led me to leaving my own company and joining, wanting to take a year off work, just wanted to write code for a year.

Ben Fanning

Like that's how I take a year off is to just not be in charge of anything.

Ben Fanning

But just wanted to be an engineer for a year and not be responsible.

Ben Fanning

I applied for a job at Age of Learning around that time and they were like, hey, like we looked you up and you're not really an engineer.

Ben Fanning

You, you have these other skills.

Ben Fanning

So we're going to hire you, but not as an engineer.

Ben Fanning

We'll figure out what you're going to do.

Ben Fanning

And that was kind of their, their philosophy.

Ben Fanning

Doug Doring, who was the founder and CEO at the time, that's his philosophy.

Ben Fanning

Just hire good people and figure it out.

Ben Fanning

So I joined Age of Learning and that, that, that was where I sort of became part of the more formalized, like, let's build a company that's going to make an impact in education.

Ben Fanning

Before that, I had done a ton of work as a provider, as a development provider to America Online and many others who were working in the education space.

Bill Salic

But America Online, AOL now, but I want to, let's continue this story, but first thing is, you keep saying for several times I got bored and I just went and I was like, I'm going to do something else that I'm more interested in.

Bill Salic

A lot of leaders and listeners are like, I'm bored at work too, right?

Bill Salic

I'm making money.

Bill Salic

You were making money, you were bored.

Bill Salic

A lot of people just say, well, I'm going to take a more fantastic vacation or I'm going to get a hobby.

Bill Salic

Instead.

Bill Salic

You're like, no, I'm going to lead my own company or I'm going to go take these other projects.

Bill Salic

What's your advice to leaders out there who are feeling bored in life and at work?

Ben Fanning

You know, that's, it's, it's a, it's hard to give people advice at this level because I know, I know everybody's different.

Ben Fanning

And what excites you may not.

Ben Fanning

And what interests you may not be something you can build a business on top of, or may not be something that, that ultimately fulfills your financial needs.

Ben Fanning

Um, I, I am the type of person who, when I get interested in something, I kind of immerse myself in it.

Ben Fanning

I would say if you're that type of person, you're more likely to be successful.

Ben Fanning

I'm making a business out of that thing.

Bill Salic

Okay.

Ben Fanning

And if that is your passion and you, you really want to follow your passion, making a business out of it could also ruin that passion.

Ben Fanning

So it's a double edged sword.

Ben Fanning

I, I don't, I don't want to just say it's a.

Ben Fanning

The blanket advice is, hey, everyone, follow your passion and be happy in life.

Ben Fanning

Because the bottom line is not.

Ben Fanning

You're not always going to be financially stable.

Ben Fanning

And being financially stable is part of being happy in life.

Bill Salic

Yeah.

Bill Salic

You don't want to suck the fun out of what you enjoy doing because now it's a job or it's a business.

Bill Salic

You're stressed out about the bottom line, but it feels like that's how you think.

Bill Salic

You're like, okay, how can I make money?

Bill Salic

This is what I'm gonna do.

Bill Salic

How can I make money now doing this is that.

Bill Salic

Yeah, I'm just kind of piecing it together.

Bill Salic

But that's what it sounds like to me.

Ben Fanning

It's a, it's a bit of youthful naivete.

Ben Fanning

Being young and just sort of doing what you want to do because you're young and you don't understand the consequences.

Ben Fanning

You're thinking about what you're going to lose because you don't have anything.

Ben Fanning

I mean, I come from a pretty modest background, so I was never like, oh, what if I lose my house?

Ben Fanning

What if I lose this?

Ben Fanning

And what if it was for me?

Ben Fanning

It was like, I don't really have anything to lose.

Ben Fanning

Like, this looks cool, I'm going to go do this thing.

Ben Fanning

And if I make money out of cool.

Ben Fanning

I worked for many years as an auto mechanic and that was my job.

Ben Fanning

Like, I know how to turn wrenches.

Ben Fanning

I know how to fix cars.

Ben Fanning

For me, that was always the fall.

Bill Salic

Wait, when did you were, when were you an auto mechanic in this life?

Bill Salic

I like that tidbit out.

Ben Fanning

Yeah.

Ben Fanning

So in between high school and eventually founding my first company, I was turning wrenches for about 12 years.

Ben Fanning

So I started at believe it or not, started at Jiffy Lube, changing people's oil, and then ended up working for a couple different shops and became a proficient, certified dynamic.

Ben Fanning

One of my specialties was working on computers and cars.

Ben Fanning

And one of the things that I loved about the job was the challenge every day, like, at getting a new problem to solve.

Ben Fanning

One of the things I didn't like about it was the fact that it was brutal work, long hours for what seemed to be not enough pay.

Ben Fanning

And so I saw friends working, making tons of money, younger than me, working on, on websites, building stuff.

Ben Fanning

And I was happened to just, like, find an interest in that as a hobby, right?

Ben Fanning

So it was like, I have this idea, hey, can you guys help me build this website?

Ben Fanning

And then they're like, no, we can't.

Ben Fanning

We're, we're busy, but you can do it yourself.

Ben Fanning

And I kind of got a point to like, go, here's how you can, like, pull up a webpage and look at source code and like, this is the stuff that makes the website work.

Ben Fanning

They'll figure it out.

Bill Salic

And so looking back, going from interested car mechanic to building the number one AI tool in the world.

Bill Salic

What, what?

Bill Salic

There's so many ways to take that.

Bill Salic

What, what, what trait do you think that you had to help you keep going in that journey?

Bill Salic

Because that's a, that's a big, big leap.

Bill Salic

And also, you know, there are probably some pretty difficult challenges along the way.

Bill Salic

What was one of the biggest ones, and how'd you tackle it?

Ben Fanning

Look, I'll start with, by saying, again, like, I don't recommend anybody do what I did.

Ben Fanning

It's not, I'm not saying this is the right way to do it.

Bill Salic

I'm going to do exactly what you did.

Bill Salic

I'm just kidding.

Ben Fanning

It's definitely not the template to be successful.

Ben Fanning

It worked for me.

Ben Fanning

I think that the number one trait that I had that made it work was ignorance.

Ben Fanning

I didn't understand how hard it would be.

Ben Fanning

I didn't know how daunting it would be.

Ben Fanning

I didn't know all the things that I would have to solve for and all the challenges that would be put in my way and, and all of the, the way the whole system worked, right?

Ben Fanning

Like, you don't have a college degree, you can't work here, or your opinion doesn't count because you don't have the pedigree that I have, that kind of thing.

Ben Fanning

What was great about working in computer programming back in those days, like, the early days, like, it really was so new that it was like, not a lot of people could do it.

Ben Fanning

And do it well at scale.

Ben Fanning

And that became something that I specialized in, which was solving problems, these, these types of technology problems at large scale.

Ben Fanning

And there was, there wasn't many people who could do that.

Ben Fanning

There wasn't like many of those problems around where you had to think about a website with 10 million users.

Ben Fanning

It just wasn't a thing.

Ben Fanning

Like very few people had that problem.

Ben Fanning

So, yeah, I mean, I did get introduced to those types of problems and gained proficiency in them.

Ben Fanning

And then everything else didn't matter.

Ben Fanning

It wasn't like, what's your pedigree?

Ben Fanning

It's like, well, do you see what I've done?

Ben Fanning

All right, now sit down and let's, let's have a conversation about how, what we're going to do together.

Bill Salic

Yeah, that's so cool because it reminds me of that, like the book from Malcolm Gladwell, David and Goliath, and the.

Bill Salic

Your perceived disadvantage of, number one, ignorance of not knowing how crazy the road could be and all the challenges are going to be there.

Bill Salic

And also the constraints of the nose of, hey, you don't have a college degree, you can't work here, kind of guided you right into this perfect intersection to apply your strengths.

Bill Salic

And so I think for leaders, sometimes those no's, sometimes it's about, well, I'm going to, I want to keep getting the nose and eventually I'll get a yes.

Bill Salic

I've just got to persevere and keep going.

Bill Salic

But it sounds like you interpreted those noses, hey, I'm just not going to go in that direction.

Bill Salic

What, what doors are open.

Bill Salic

And there you.

Ben Fanning

Yeah, yeah.

Ben Fanning

I mean, I was following, I was following the work in the sense that, that this is what I wanted to do for myself.

Ben Fanning

And then when people saw what I could do, they were like, hey, can you do that for me?

Ben Fanning

So that, that was my aim, is like, let me solve a problem for myself and teach myself how to solve this problem.

Ben Fanning

And then it just opened a door where it was like, all right, here I am during the day fixing cars and at night I'm building websites for other people because they're asking me to, because they've seen what I've done for my.

Ben Fanning

They've seen my website and now they're asking me to and I'm able to charge them.

Ben Fanning

And then, okay, now I've got enough people and I'm charging them money.

Ben Fanning

I should actually create a business and like formalize this.

Ben Fanning

And like all then all of a sudden, okay, I'm not turning wrenches during the day because I've got way Too many clients who want me to build websites and I need to hire help.

Ben Fanning

And it just sort of kept going, kept going, kept going.

Ben Fanning

That's the nature of those early days, though.

Ben Fanning

I mean that the disruption of the web and the newness of it created those opportunities, which is cool because we're kind of, we're kind of there today with Gen AI, it's like everything's being disrupted and there's so many opportunities now.

Bill Salic

Would you or your CEO be a good fit for this podcast?

Bill Salic

If you know a uniquely talented leader who has a story to share and a message to deliver, then we'd love to host them on the show.

Bill Salic

Go to beneleads.com apply to fill out a quick form where you can let us know a little bit about yourself.

Bill Salic

And my team will take a look to see if we're a good fit.

Bill Salic

That's beneleads.com apply.

Bill Salic

I was really, I'm really excited about Brain Lee and learning about it.

Bill Salic

And what's interesting to me too is a lot of companies are thinking about monetization of AI and there's a lot of ways it's going.

Bill Salic

Why specifically are you disrupting and so focused on disrupting the education space when you could be, you could be doing healthcare, you could be doing video games, you could be just, you know, in district commercial space, but you're specifically in education.

Bill Salic

Does it go back to your background and those high school days and frustration?

Ben Fanning

Well, it starts with, it starts with, I want to work on something that has an impact.

Ben Fanning

I've done enough E commerce, I've done enough entertainment stuff, I've done enough gaming stuff where, like, for me, the excitement isn't in pushing out another big successful project.

Ben Fanning

Excitement is pushing out a big, successful project that can have an impact on people's lives.

Ben Fanning

Right?

Ben Fanning

So it's not for me, it's.

Ben Fanning

It's moving away from let's just do this to make money, to let us do this to change the world.

Ben Fanning

And so definitely healthcare was a part of it.

Ben Fanning

I've worked on a ton of healthcare stuff, ton of environmental stuff, and I'm focused on education because at one point in my life, somebody had mentioned this to me.

Ben Fanning

They said, I look for the keystone, like, where am I going to put my effort that's going to have the biggest foundational impact where everybody else can build on top of it.

Ben Fanning

They're looking for those types of problems.

Ben Fanning

They're looking for those types of things that they can put in place that, that really then create momentum for other people to go Further, and education is that for me, if we can improve the education system, if we can help people become better educated and be more successful and help them build a passion for lifetime learning, everything else about the world and society gets better.

Ben Fanning

Right?

Ben Fanning

Better educated people create better societies and they're able to solve more problems.

Ben Fanning

So it's, I can't solve every problem.

Ben Fanning

I can't solve every environmental problem, every healthcare problem.

Ben Fanning

Like, I'm just not, number one, probably not smart enough.

Ben Fanning

Number two, there's only one of me and I have to figure out what's my keystone that I'm going to put into place.

Ben Fanning

And so I'm focused on the education side of things, Keystone so that hopefully everyone else going forward can solve those other problems because they're better at.

Ben Fanning

We have a better educated society.

Bill Salic

Can you share an example of where you use Brainly to solve an education problem and then spurred spur people on to do something great beyond that?

Ben Fanning

Yeah, I mean, the, the idea behind Brainly is that we're not trying to teach it better than the teacher.

Ben Fanning

So this is already a novel approach that when I tell people, yeah, Brainly isn't actually a product that's trying to teach, they kind of go, what?

Ben Fanning

What are you talking about?

Ben Fanning

This is an edtech product.

Ben Fanning

I see what you guys are doing.

Ben Fanning

Actually what we're doing is we're trying to support the existing education system by finding those learning gaps, finding where the students are struggling, helping to identify the root cause of why they're struggling, and then fill in that gap and help them build a stronger foundation within their existing classroom.

Ben Fanning

Like to understand, to solve those learning gaps, to solve those challenges so that they can be more successful in a classroom, get a better grade, ultimately get positive feedback from getting those better grades, creating that positive feedback loop.

Ben Fanning

And it seems really, really silly to say it on the surface, but when you dig into it, it really is about the smaller interactions with education that parenting can provide that can then help create a bigger impact in the classroom.

Ben Fanning

So when a kid asks a question on Brainleap, our goal is to give them an explanation, not an answer, an explanation that helps them understand the underlying concept.

Ben Fanning

But we're looking for why are you asking that question?

Ben Fanning

So we're not just giving you an explanation for the question you asked.

Ben Fanning

We're trying to understand why you're asking the question, address the root cause while we're giving you the explanation, and hopefully close that learning gap.

Ben Fanning

So when you go back in the classroom, you understand what the teacher's talking about and you're Ready for the next part of the lesson?

Bill Salic

Ooh.

Bill Salic

So can you give us an example of one where you normally you would get this and that would be the answer, but this kind of allows you to understand it on a deeper level.

Bill Salic

Yeah.

Ben Fanning

So, I mean we're, we're, we're constantly improving how this works on branding, but you can see it today, it's most obvious in any type of math answer that you receive on Brandly.

Ben Fanning

Today we don't give you just the answer to the equation that you submitted to Brainly.

Ben Fanning

So if you, if you're stuck on an equation or maybe you've done your homework and you want to double check your answer on, on Brainlee, you submitted math equation, we're not just giving you the answer, we're showing you how to solve the equation step by step and we're explaining it along the way.

Ben Fanning

And this, this is all to support you learning the process of solving the equation, not just getting the answer to that one specific equation.

Ben Fanning

Hopefully by, by being exposed to this explanation and the consistency that we have, you're going to learn how to help yourself next time and be able to be more confident and more accurately solve that equation following that problem solving process that we're explaining to you.

Bill Salic

So it's remembering, hey, last time we explained it this way and that seemed to work for you.

Bill Salic

We're going to take that approach now, whether it's visual or audio or a combination of the two or, or whatever approach.

Bill Salic

You know, I think it's such a big question.

Bill Salic

Like last year my daughter was in six, she was in seventh grade and in sixth and seventh grade they were like, you will not use artificial intelligence.

Bill Salic

Like that's, you're not going to do that.

Bill Salic

And if you do, we're going to know if you use chat, GPT put the fear of God at them to like you use that kind of activity.

Bill Salic

And this year in 8th grade there is some conversation but basically they're not allowed to use it.

Bill Salic

I think it's a real problem for schools because the world is bringing this tool and a lot of schools are stumbling in terms of how does this, does this, how do we make it.

Bill Salic

Sure, it helps the learning, not just, just stunt the learning.

Bill Salic

And it sounds like you all have a very, this is a big thing for you all.

Bill Salic

Are you working with school systems to help them envision how this is going to work K through 12.

Ben Fanning

So today the way that we.

Ben Fanning

Brainly is primarily a product for students.

Ben Fanning

It started as a product built by students for students.

Ben Fanning

Our founding leadership has Grown out of school.

Ben Fanning

Our founder and CEO Mihao is as well past the school days.

Ben Fanning

But, but the primary brainly experience is an outside of school experience.

Ben Fanning

It's okay, I'm at home.

Ben Fanning

Who.

Ben Fanning

Nobody's here to help me at home.

Ben Fanning

I don't have a teacher.

Ben Fanning

My parents were too busy or maybe they don't even know how to do this work.

Ben Fanning

Who do I ask for?

Bill Salic

That would be me.

Ben Fanning

And so that's, that's the, that's how we primarily interface with people who use brandly.

Ben Fanning

But there is something called Brandy Lab.

Ben Fanning

And Brandy Lab is an in classroom product that we build and we release to select group of teachers that work with us very closely to learn how they.

Ben Fanning

To learn how they teach, to learn what tools they need in the classroom, to learn what tools their students need.

Ben Fanning

So this is kind of a place where we run a lot of experiments.

Ben Fanning

We try stuff out, we learn from the educators and the students who are using these tools.

Ben Fanning

It's not a product offering.

Ben Fanning

It's something we just do or to help educate ourselves.

Bill Salic

Is it a monthly subscription for the, for people to use it at home individually or is that how.

Ben Fanning

Yeah, you can, you can pay per month or per year.

Ben Fanning

It's a subscription based product.

Ben Fanning

Yeah.

Ben Fanning

But we do have a free offering because part of our core value is that we want to provide these resources to everyone in the world, regardless of their background or resources.

Ben Fanning

So there's a lot you can get for branding on brandly for free and then there is a paid experience that gives you a bit more.

Bill Salic

Wow.

Bill Salic

All right, so thinking about this, what, what's the most surprising or one of the more surprising things or surprising moments that's happened since you stepped into this executive role at Brantley?

Ben Fanning

Oh man, there's a lot of surprises.

Ben Fanning

We are constantly adapting to the changing world around us.

Ben Fanning

Gen AI coming out obviously is a big disruptor for everyone.

Ben Fanning

We were really well positioned for it.

Ben Fanning

So I'm not going to say that Gen AI was a huge surprise.

Ben Fanning

We were early adopters, saw it coming and we were, we were ready for it.

Ben Fanning

So I think, I think the biggest sort of surprise or the biggest, the biggest impact that we had was something I already talked about, but it was a formal recognition that happened internally.

Ben Fanning

Like we talked about this and we did a bunch of research around it and it led us to this conclusion that we're not here to teach it better.

Ben Fanning

That was a really big surprise that we weren't already aligned on that and that we had to actually say that to ourselves and it was just like a light bulb went off at one point where it was like, actually, we don't all agree on this.

Ben Fanning

We don't all know that this is our purpose.

Ben Fanning

We need to clarify this and align on this.

Ben Fanning

Because we had a lot of product features being proposed which were the type of features which would replace the T shirt or would, you know, be teaching instead of the teacher.

Ben Fanning

And we had a really big debate and conversation internally where we had to just to recognize, like, that's not our job.

Ben Fanning

Our job isn't to try to teach it better.

Ben Fanning

We don't want to send kids to two schools.

Ben Fanning

We don't want them to go to their school during the day, get taught by their teacher in person, come home and take a different version of that class at night on Brayland.

Ben Fanning

That's not what we're here for.

Ben Fanning

So, like, our job isn't to teach it better or teach it different and make them go to a second school.

Ben Fanning

Our job is to figure out how they're learning, figure out what they're learning and how they're being taught, and then find the gaps in their education and fill those in.

Ben Fanning

And this is hugely powerful for us.

Ben Fanning

But it was a huge surprise that we didn't already know that.

Ben Fanning

We discovered that about ourselves and then it changed everything.

Ben Fanning

Everything that we do, every product feature we propose or would accept or invest in is now around how do we augment that existing school system, Support the teacher, support the student in what they're trying to accomplish in school.

Ben Fanning

Instead of, hey, let's just create our own curriculum, let's create our own version of that class.

Ben Fanning

Let's, let's start offering classes on branding where you can sign up and be, go to a class every once a week or whatever and be taught the same subject.

Ben Fanning

Like, that's not us.

Bill Salic

Yeah, what.

Bill Salic

First of all, like, I'm experiencing that like on a Pixar movie level, like at a high level, at a business side.

Bill Salic

It's so important that we keep refining and understanding our business and our customers and the value we provide and just never give up, never assume that, hey, this is the way we're going to do it for the next 10 years.

Bill Salic

We keep, it's almost like self interrogation, like we're, why are we providing value?

Bill Salic

Who are we?

Bill Salic

What are we becoming?

Bill Salic

And you all were able to step into that.

Bill Salic

So that's, that takes a lot of leadership, courage to have that conversation.

Bill Salic

And it sounds like you bit off an even more complex problem because you've got to understand it's such A deep level.

Bill Salic

Every child and how they learn.

Bill Salic

Yeah, but.

Bill Salic

And then you build your curriculum or your answers in the reverse way.

Bill Salic

Schools like, hey, here it is.

Bill Salic

Oh, you're not getting it, Here's a different way.

Bill Salic

Oh, you're not getting that, Here's a different way.

Bill Salic

Or they just, they present it, they're like, hey, you either get it or you have to come in early in the morning and I'm going to tell you a little slower or a little faster, right?

Bill Salic

And instead you're like, no, no, no, no, no, no.

Bill Salic

How do you learn best?

Bill Salic

And it's such individualized experience.

Bill Salic

How the heck are you doing that?

Bill Salic

How do you understand the, how are you understanding the student first?

Ben Fanning

Well, it, I mean this is where technology plays a big role.

Ben Fanning

And you can see here that, that everything that I'm talking about has set us up for being able to adopt and adapt to what's happening in the world of, in the market in general with Gen AI.

Ben Fanning

So we had this recognition, we came to this conclusion and then we started heavily investing in building these tools and technologies that could deliver on this promise that, that, that could help us understand what the student needed and address root cause.

Ben Fanning

Doing this, you know, having that mindset, taking that, that, that stance and coming at the problem from that angle, then set up a series of investments that positioned us to be able to innovate and leverage new technology as it came online more quickly.

Ben Fanning

Like I always tell people, we needed, we needed GPT before GPT was ready for us.

Ben Fanning

We evaluated GPT before GPT 3.5.

Ben Fanning

Like that was the big thing that everybody, or chat.

Ben Fanning

GPT was the big thing that everybody recognized.

Ben Fanning

But we were looking at GPT, the API before that.

Ben Fanning

We're like, no, it's not ready, like we need something like this, but it's not ready.

Ben Fanning

And then when GPT 3.5 came around, that was the big breakthrough.

Ben Fanning

And we were like, this is what we needed.

Ben Fanning

This is going to speed us up a couple years because our roadmap was to build something that could do some similar things.

Ben Fanning

So we were like, great, now we can use it off the shelf.

Ben Fanning

Or at least this is going to help us speed up our roadmap.

Ben Fanning

But it really is about like finding that, finding that, that, that definition, finding that angle, finding that approach and then all of the subsequent investments that you make, all of the steps that you make to deliver on that, it's generally not going to be a short term goal.

Ben Fanning

It's going to be sort of this long march that becomes your business that becomes your investment strategy.

Ben Fanning

And then everything around you as it changes, you just need to say, how is this helping or hurting?

Ben Fanning

But your eyes are on the goal.

Ben Fanning

The path to the goal can change, but as long as your eyes are on the goal, you're able to adopt and adapt more quickly.

Ben Fanning

We weren't saying we're going to build something based on the technology of today.

Ben Fanning

We were saying we're going to build this outcome and how we get there.

Ben Fanning

We'll figure it out as we go, incrementally deliver on that goal and build towards it.

Ben Fanning

So we're really able to adapt.

Bill Salic

Yeah, so much going on in that.

Bill Salic

But what I sense is that clarity of how you're going to add value, how you want to add value, and then you can just make decisions so much more effective.

Bill Salic

Where are you going to invest your money?

Bill Salic

Where are you going to invest?

Bill Salic

Ever show your team?

Bill Salic

How does your team's to do list look every day?

Bill Salic

Is it aligned with that?

Bill Salic

And if we don't lead our.

Bill Salic

If we don't take the time as leaders to figure out that clarity and then communicate it, we're not.

Bill Salic

We're just running a business.

Bill Salic

We're actually running it to accomplish a bigger goal.

Bill Salic

And it sounds like brainly.

Bill Salic

I mean, y'all are.

Bill Salic

Y'all have got that sense of clarity, and it's just delivering big results for you and all these students.

Bill Salic

10 million.

Bill Salic

Yeah, million.

Bill Salic

I mean, that's a lot of people.

Ben Fanning

Yeah, there.

Ben Fanning

There's.

Ben Fanning

There's markets that we're a household name in.

Ben Fanning

I think there was at one point, man, one of our.

Ben Fanning

One of our market people, marketing people, came to me and said, every student in Poland has used brain.

Ben Fanning

I was like, that's insane.

Ben Fanning

Like, that's just amazing.

Ben Fanning

We're a company founded in Poland, by the way, so that was a big deal for us.

Bill Salic

Okay.

Bill Salic

Yeah.

Bill Salic

Well, okay, man, you and I could keep riffing because there's a lot.

Bill Salic

I got a lot.

Bill Salic

But we got to.

Bill Salic

We got to land the plane here at some point.

Bill Salic

All right, so take it as you will, but where.

Bill Salic

Either one, you can just talk about your legacy and looking down the road in terms of what you'd hoped that would be or.

Bill Salic

And.

Bill Salic

Or a parting thought for our listeners.

Ben Fanning

I think.

Ben Fanning

I think if you want to take one thing like the sum of what I'm describing, what has worked for us and how I would suggest you build your business or how you position your business to be.

Ben Fanning

To be resilient, to change, I would say that if your.

Ben Fanning

If your goals are defined as how you're going to accomplish what you want instead of what you want to accomplish.

Ben Fanning

You need to reevaluate defining how you want to accomplish something.

Ben Fanning

That's the operational aspects of it.

Ben Fanning

That's the tactical and operational aspects.

Ben Fanning

Leadership needs to be focused on what are we building, what is the goal, what is the end state?

Ben Fanning

And then being ready to be ready to adapt to change.

Ben Fanning

If you're too married to the how, if your goal is the how, you're stuck.

Ben Fanning

You're already going to have to, like, replan everything as.

Ben Fanning

As technology advances and AI is going to disrupt that AI.

Ben Fanning

AI is advancing so quickly.

Ben Fanning

I don't imagine anybody right now should be defining the how in longer than 12 months.

Ben Fanning

So to leaders out there who define goals for their.

Ben Fanning

For their company, for their employees, as a how they're going to accomplish it instead of a what and the impact and the outcomes, reevaluate.

Ben Fanning

Rethink that.

Ben Fanning

Go back to first principles and say, why are we doing this?

Ben Fanning

If you can't describe that in terms of impact to your customers, to your users, to the world around you.

Ben Fanning

Whatever your, you know, reason for getting up in the morning is, you can't define it in those pragmatic terms.

Ben Fanning

You don't have clarity on what you're doing.

Bill Salic

Great place to finish this up because AI is really messing with companies that focus on the how.

Bill Salic

And you've got a leader in AI saying, hey, y'all, it's not about the how, it's not about the AI.

Bill Salic

It's about the what you're accomplishing.

Bill Salic

And then you can work in the AI to support that.

Bill Salic

Love that.

Ben Fanning

That's right, man.

Bill Salic

Bill, thanks for coming on.

Bill Salic

Lead the team, my friend.

Ben Fanning

Yeah, thank you.

Bill Salic

Want to boost your productivity and decision making?

Bill Salic

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Bill Salic

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Bill Salic

Go to benfanning.com insight.