The number one trait that I had that made it work was ignorance.
Ben FanningI didn't understand how hard it would be working in computer programming.
Ben FanningBack in those days, it really was so new, not a lot of people could do it.
Ben FanningAnd that became something that I specialized in which was solving problems at large scale.
Ben FanningThat was let me solve a problem for myself and then it just opened a door.
Ben FanningHere I am during the day fixing cars and at night I'm building websites for other people.
Ben FanningThere wasn't many of those problems around where you had to think about a website with 10 million users.
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Ben FanningWelcome back to lead the team with number one best selling author and in demand corporate trainer Ben Fanning.
Ben FanningOn this podcast, the world's most innovative senior leaders share their top success strategies to motivate your direct reports, cultivate your top leaders and accelerate your career.
Ben FanningLet's get started.
Ben FanningHere's Ben.
Ben FanningHey there.
Bill SalicLead the team nation.
Bill SalicWelcome back to another great episode.
Bill SalicToday I have for you Bill Salic who is the CTO of Brainly, the number one AI education tool in the world with a vision to give every student in the world access to personalized learning, no matter their background or resources.
Bill SalicNow, if you're not familiar with Brainly, they're relied upon by more than 10 million students, parents and teachers every day for personalized on demand academic assistance.
Bill SalicThis platform provides world class homework help, test prep and tutoring that's verified for academic accuracy and customize to each student based on their learning style.
Bill SalicNow, ironically, Bill, right, their CTO actually dropped out of high school because the traditional school system just wasn't working for him.
Bill SalicThen he went on to work for AI and education for over 20 years.
Bill SalicAnd now at Brainly, he's built something that adapts to the needs of every individual student to improve the education system.
Bill SalicBill, welcome to lead the team.
Ben FanningYeah, thanks for having me.
Bill SalicWell, I can't just throw out that little tidbit about your background and not dig in a little bit.
Bill SalicSo let's just say high school like you said, wasn't working for you.
Bill SalicAnd then what was the leveraging point for you to say, you know what?
Bill SalicI'm going to make a technology that's going to work for everybody?
Ben FanningYeah, it's a, it's a long story.
Ben FanningSo I'll try to, I'll try to keep it interesting and maybe not as long as it can be, but.
Ben FanningBut yeah, so I dropped out of high school.
Ben FanningIt just wasn't engaging.
Ben FanningIt wasn't interesting.
Ben FanningI had been identified early as a young kid as being gifted.
Ben FanningSo I was put in these gifted programs where I had access to the best learning resources, the best teachers, given the best opportunities.
Ben FanningIt just didn't do it for me.
Ben FanningI found that I was a boarding class.
Ben FanningI was not paying attention.
Ben FanningI would, for example, you know, read the textbook beginning to end the first week of school and then the rest of it just seemed repetitive and too slow for me.
Ben FanningSo I'd constantly just be focusing, doing my own thing in class and able to sort of wing it right.
Ben FanningSo like an assignment would come up, a test would come up and I'd be able to do well enough to sort of stay in the program even though I wasn't doing the work.
Ben FanningBut eventually that became, that became me just not trying anymore, like not doing the test and then eventually not even showing up to class because I just wasn't engaged.
Ben FanningSo what's interesting is that despite all the best opportunities, despite clearly being able to do the work, it, it wasn't working for me.
Ben FanningAnd, and I saw the challenges that this created for me later in life.
Ben FanningObviously as a kid you don't understand what these things mean or you're always told you got to go to college, get a good job.
Ben FanningNone of that was engaging or interesting to me.
Ben FanningI just figured that I would do whatever felt right for me.
Ben FanningAnd fortunately it did work out for me.
Ben FanningI wouldn't recommend that path for anybody else.
Ben FanningBut I kind of felt.
Bill SalicWere your parents freaking out?
Bill SalicThey're like, they were Bill.
Bill SalicYou seem like you're reading the textbook and you're not and you're not passing what's happening.
Bill SalicYou gotta go to like was there.
Bill SalicAnd were you just always the kind of person who was listening to the beat of their own drummer or rebuking the system?
Ben FanningMy parents definitely, I definitely put them through the wringer.
Ben FanningIt went from, hey, my, my eight year old is going to become a lawyer.
Ben FanningWhen he grows up, he's going to do great things to.
Ben FanningLet's just keep this kid out of jail.
Ben FanningLet's make sure that he's like employable.
Ben FanningSo I think that wore him out for sure.
Ben FanningAs I grew up, but I sort of had a similar experience in work.
Ben FanningI, I kind of fell into this world of computer programming engineering.
Ben FanningI fell into it sort of by accident.
Ben FanningI had an idea, I wanted to work on that idea.
Ben FanningNobody would help me.
Ben FanningIt was, it was a website and, and I ended up teaching myself how to build websites.
Ben FanningTo be able to do that.
Ben FanningPeople started asking me, they saw what I did, they started asking me for help with their websites.
Ben FanningThat became a business for me.
Bill SalicAnd what was the, what was the general timeframe of this year wise?
Ben FanningThis was 98.
Bill Salic98, okay.
Ben FanningYeah, about 98.
Bill SalicSo early, early on in that space for sure.
Bill SalicAnd people could barely spell the term website, much less understand what's going on.
Bill SalicBut you dove into that.
Bill SalicAnd just for listeners, there weren't a lot of tools back then.
Bill SalicThe only way you're going to learn to build a website is pretty much trial and error.
Bill SalicRight.
Bill SalicAnd sheer grit and determination.
Ben FanningYeah.
Ben FanningThere were sort of two paths.
Ben FanningOne was go to a university that had a course and you could pick up enough to then get a job and then be exposed to learning these skills on the job.
Ben FanningBecause teaching website development wasn't really a thing back then, but you could at least, you know, get a computer science degree and then be exposed to it in the workforce.
Ben FanningI had no college degree, I had no formal education.
Ben FanningI taught myself how to build websites by looking at the source code of Yahoo, which was not easy, but also, like, was really good because I learned exactly what I needed to know to do what I wanted to do.
Ben FanningAnd if I ever had a question about, like, how do I do this?
Ben FanningI would just go to a website that was doing it, look at the source code and figure it out.
Ben FanningSo it was a very practical sort of like, learn what you need to know to be successful approach to learning.
Ben FanningYeah.
Ben FanningSo I eventually said, okay, let me go try to get a job doing this.
Ben FanningI can do the work.
Ben FanningBut nobody would hire me because I didn't have a degree.
Ben FanningAnd so I continued to work on my own company and develop it and ended up founding a series of companies, each successively more successful than the previous until it became a very successful, you know, I had a very successful business.
Ben FanningWe were doing multimillion dollar projects.
Ben FanningWe were an elite boutique design and website company, multimedia company, which was awesome.
Ben FanningBut then I got bored again.
Ben FanningIt was like, I just am tired of doing the same thing over and over and over again.
Ben FanningAnd I found myself leaning towards projects that made a difference.
Ben FanningSo anything to do with the environment, anything to do with education, uh, and I just started really digging into those ideas because they were personally exciting to me.
Ben FanningNot because they were technically challenging, but because of the impact.
Ben FanningAnd around that time, my business partners, I brought a few people into my company as partners.
Ben FanningThey said, hey, you keep taking these really low paying projects instead of these big dollar projects.
Ben FanningWhy are you doing that?
Ben FanningAnd I sort of had to confront the fact that I was driving the business into the ground because I wanted to do these things that were personally exciting rather than the ones that made sense for the business.
Ben FanningAnd that eventually led me to leaving my own company and joining, wanting to take a year off work, just wanted to write code for a year.
Ben FanningLike that's how I take a year off is to just not be in charge of anything.
Ben FanningBut just wanted to be an engineer for a year and not be responsible.
Ben FanningI applied for a job at Age of Learning around that time and they were like, hey, like we looked you up and you're not really an engineer.
Ben FanningYou, you have these other skills.
Ben FanningSo we're going to hire you, but not as an engineer.
Ben FanningWe'll figure out what you're going to do.
Ben FanningAnd that was kind of their, their philosophy.
Ben FanningDoug Doring, who was the founder and CEO at the time, that's his philosophy.
Ben FanningJust hire good people and figure it out.
Ben FanningSo I joined Age of Learning and that, that, that was where I sort of became part of the more formalized, like, let's build a company that's going to make an impact in education.
Ben FanningBefore that, I had done a ton of work as a provider, as a development provider to America Online and many others who were working in the education space.
Bill SalicBut America Online, AOL now, but I want to, let's continue this story, but first thing is, you keep saying for several times I got bored and I just went and I was like, I'm going to do something else that I'm more interested in.
Bill SalicA lot of leaders and listeners are like, I'm bored at work too, right?
Bill SalicI'm making money.
Bill SalicYou were making money, you were bored.
Bill SalicA lot of people just say, well, I'm going to take a more fantastic vacation or I'm going to get a hobby.
Bill SalicInstead.
Bill SalicYou're like, no, I'm going to lead my own company or I'm going to go take these other projects.
Bill SalicWhat's your advice to leaders out there who are feeling bored in life and at work?
Ben FanningYou know, that's, it's, it's a, it's hard to give people advice at this level because I know, I know everybody's different.
Ben FanningAnd what excites you may not.
Ben FanningAnd what interests you may not be something you can build a business on top of, or may not be something that, that ultimately fulfills your financial needs.
Ben FanningUm, I, I am the type of person who, when I get interested in something, I kind of immerse myself in it.
Ben FanningI would say if you're that type of person, you're more likely to be successful.
Ben FanningI'm making a business out of that thing.
Bill SalicOkay.
Ben FanningAnd if that is your passion and you, you really want to follow your passion, making a business out of it could also ruin that passion.
Ben FanningSo it's a double edged sword.
Ben FanningI, I don't, I don't want to just say it's a.
Ben FanningThe blanket advice is, hey, everyone, follow your passion and be happy in life.
Ben FanningBecause the bottom line is not.
Ben FanningYou're not always going to be financially stable.
Ben FanningAnd being financially stable is part of being happy in life.
Bill SalicYeah.
Bill SalicYou don't want to suck the fun out of what you enjoy doing because now it's a job or it's a business.
Bill SalicYou're stressed out about the bottom line, but it feels like that's how you think.
Bill SalicYou're like, okay, how can I make money?
Bill SalicThis is what I'm gonna do.
Bill SalicHow can I make money now doing this is that.
Bill SalicYeah, I'm just kind of piecing it together.
Bill SalicBut that's what it sounds like to me.
Ben FanningIt's a, it's a bit of youthful naivete.
Ben FanningBeing young and just sort of doing what you want to do because you're young and you don't understand the consequences.
Ben FanningYou're thinking about what you're going to lose because you don't have anything.
Ben FanningI mean, I come from a pretty modest background, so I was never like, oh, what if I lose my house?
Ben FanningWhat if I lose this?
Ben FanningAnd what if it was for me?
Ben FanningIt was like, I don't really have anything to lose.
Ben FanningLike, this looks cool, I'm going to go do this thing.
Ben FanningAnd if I make money out of cool.
Ben FanningI worked for many years as an auto mechanic and that was my job.
Ben FanningLike, I know how to turn wrenches.
Ben FanningI know how to fix cars.
Ben FanningFor me, that was always the fall.
Bill SalicWait, when did you were, when were you an auto mechanic in this life?
Bill SalicI like that tidbit out.
Ben FanningYeah.
Ben FanningSo in between high school and eventually founding my first company, I was turning wrenches for about 12 years.
Ben FanningSo I started at believe it or not, started at Jiffy Lube, changing people's oil, and then ended up working for a couple different shops and became a proficient, certified dynamic.
Ben FanningOne of my specialties was working on computers and cars.
Ben FanningAnd one of the things that I loved about the job was the challenge every day, like, at getting a new problem to solve.
Ben FanningOne of the things I didn't like about it was the fact that it was brutal work, long hours for what seemed to be not enough pay.
Ben FanningAnd so I saw friends working, making tons of money, younger than me, working on, on websites, building stuff.
Ben FanningAnd I was happened to just, like, find an interest in that as a hobby, right?
Ben FanningSo it was like, I have this idea, hey, can you guys help me build this website?
Ben FanningAnd then they're like, no, we can't.
Ben FanningWe're, we're busy, but you can do it yourself.
Ben FanningAnd I kind of got a point to like, go, here's how you can, like, pull up a webpage and look at source code and like, this is the stuff that makes the website work.
Ben FanningThey'll figure it out.
Bill SalicAnd so looking back, going from interested car mechanic to building the number one AI tool in the world.
Bill SalicWhat, what?
Bill SalicThere's so many ways to take that.
Bill SalicWhat, what, what trait do you think that you had to help you keep going in that journey?
Bill SalicBecause that's a, that's a big, big leap.
Bill SalicAnd also, you know, there are probably some pretty difficult challenges along the way.
Bill SalicWhat was one of the biggest ones, and how'd you tackle it?
Ben FanningLook, I'll start with, by saying, again, like, I don't recommend anybody do what I did.
Ben FanningIt's not, I'm not saying this is the right way to do it.
Bill SalicI'm going to do exactly what you did.
Bill SalicI'm just kidding.
Ben FanningIt's definitely not the template to be successful.
Ben FanningIt worked for me.
Ben FanningI think that the number one trait that I had that made it work was ignorance.
Ben FanningI didn't understand how hard it would be.
Ben FanningI didn't know how daunting it would be.
Ben FanningI didn't know all the things that I would have to solve for and all the challenges that would be put in my way and, and all of the, the way the whole system worked, right?
Ben FanningLike, you don't have a college degree, you can't work here, or your opinion doesn't count because you don't have the pedigree that I have, that kind of thing.
Ben FanningWhat was great about working in computer programming back in those days, like, the early days, like, it really was so new that it was like, not a lot of people could do it.
Ben FanningAnd do it well at scale.
Ben FanningAnd that became something that I specialized in, which was solving problems, these, these types of technology problems at large scale.
Ben FanningAnd there was, there wasn't many people who could do that.
Ben FanningThere wasn't like many of those problems around where you had to think about a website with 10 million users.
Ben FanningIt just wasn't a thing.
Ben FanningLike very few people had that problem.
Ben FanningSo, yeah, I mean, I did get introduced to those types of problems and gained proficiency in them.
Ben FanningAnd then everything else didn't matter.
Ben FanningIt wasn't like, what's your pedigree?
Ben FanningIt's like, well, do you see what I've done?
Ben FanningAll right, now sit down and let's, let's have a conversation about how, what we're going to do together.
Bill SalicYeah, that's so cool because it reminds me of that, like the book from Malcolm Gladwell, David and Goliath, and the.
Bill SalicYour perceived disadvantage of, number one, ignorance of not knowing how crazy the road could be and all the challenges are going to be there.
Bill SalicAnd also the constraints of the nose of, hey, you don't have a college degree, you can't work here, kind of guided you right into this perfect intersection to apply your strengths.
Bill SalicAnd so I think for leaders, sometimes those no's, sometimes it's about, well, I'm going to, I want to keep getting the nose and eventually I'll get a yes.
Bill SalicI've just got to persevere and keep going.
Bill SalicBut it sounds like you interpreted those noses, hey, I'm just not going to go in that direction.
Bill SalicWhat, what doors are open.
Bill SalicAnd there you.
Ben FanningYeah, yeah.
Ben FanningI mean, I was following, I was following the work in the sense that, that this is what I wanted to do for myself.
Ben FanningAnd then when people saw what I could do, they were like, hey, can you do that for me?
Ben FanningSo that, that was my aim, is like, let me solve a problem for myself and teach myself how to solve this problem.
Ben FanningAnd then it just opened a door where it was like, all right, here I am during the day fixing cars and at night I'm building websites for other people because they're asking me to, because they've seen what I've done for my.
Ben FanningThey've seen my website and now they're asking me to and I'm able to charge them.
Ben FanningAnd then, okay, now I've got enough people and I'm charging them money.
Ben FanningI should actually create a business and like formalize this.
Ben FanningAnd like all then all of a sudden, okay, I'm not turning wrenches during the day because I've got way Too many clients who want me to build websites and I need to hire help.
Ben FanningAnd it just sort of kept going, kept going, kept going.
Ben FanningThat's the nature of those early days, though.
Ben FanningI mean that the disruption of the web and the newness of it created those opportunities, which is cool because we're kind of, we're kind of there today with Gen AI, it's like everything's being disrupted and there's so many opportunities now.
Bill SalicWould you or your CEO be a good fit for this podcast?
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Bill SalicThat's beneleads.com apply.
Bill SalicI was really, I'm really excited about Brain Lee and learning about it.
Bill SalicAnd what's interesting to me too is a lot of companies are thinking about monetization of AI and there's a lot of ways it's going.
Bill SalicWhy specifically are you disrupting and so focused on disrupting the education space when you could be, you could be doing healthcare, you could be doing video games, you could be just, you know, in district commercial space, but you're specifically in education.
Bill SalicDoes it go back to your background and those high school days and frustration?
Ben FanningWell, it starts with, it starts with, I want to work on something that has an impact.
Ben FanningI've done enough E commerce, I've done enough entertainment stuff, I've done enough gaming stuff where, like, for me, the excitement isn't in pushing out another big successful project.
Ben FanningExcitement is pushing out a big, successful project that can have an impact on people's lives.
Ben FanningRight?
Ben FanningSo it's not for me, it's.
Ben FanningIt's moving away from let's just do this to make money, to let us do this to change the world.
Ben FanningAnd so definitely healthcare was a part of it.
Ben FanningI've worked on a ton of healthcare stuff, ton of environmental stuff, and I'm focused on education because at one point in my life, somebody had mentioned this to me.
Ben FanningThey said, I look for the keystone, like, where am I going to put my effort that's going to have the biggest foundational impact where everybody else can build on top of it.
Ben FanningThey're looking for those types of problems.
Ben FanningThey're looking for those types of things that they can put in place that, that really then create momentum for other people to go Further, and education is that for me, if we can improve the education system, if we can help people become better educated and be more successful and help them build a passion for lifetime learning, everything else about the world and society gets better.
Ben FanningRight?
Ben FanningBetter educated people create better societies and they're able to solve more problems.
Ben FanningSo it's, I can't solve every problem.
Ben FanningI can't solve every environmental problem, every healthcare problem.
Ben FanningLike, I'm just not, number one, probably not smart enough.
Ben FanningNumber two, there's only one of me and I have to figure out what's my keystone that I'm going to put into place.
Ben FanningAnd so I'm focused on the education side of things, Keystone so that hopefully everyone else going forward can solve those other problems because they're better at.
Ben FanningWe have a better educated society.
Bill SalicCan you share an example of where you use Brainly to solve an education problem and then spurred spur people on to do something great beyond that?
Ben FanningYeah, I mean, the, the idea behind Brainly is that we're not trying to teach it better than the teacher.
Ben FanningSo this is already a novel approach that when I tell people, yeah, Brainly isn't actually a product that's trying to teach, they kind of go, what?
Ben FanningWhat are you talking about?
Ben FanningThis is an edtech product.
Ben FanningI see what you guys are doing.
Ben FanningActually what we're doing is we're trying to support the existing education system by finding those learning gaps, finding where the students are struggling, helping to identify the root cause of why they're struggling, and then fill in that gap and help them build a stronger foundation within their existing classroom.
Ben FanningLike to understand, to solve those learning gaps, to solve those challenges so that they can be more successful in a classroom, get a better grade, ultimately get positive feedback from getting those better grades, creating that positive feedback loop.
Ben FanningAnd it seems really, really silly to say it on the surface, but when you dig into it, it really is about the smaller interactions with education that parenting can provide that can then help create a bigger impact in the classroom.
Ben FanningSo when a kid asks a question on Brainleap, our goal is to give them an explanation, not an answer, an explanation that helps them understand the underlying concept.
Ben FanningBut we're looking for why are you asking that question?
Ben FanningSo we're not just giving you an explanation for the question you asked.
Ben FanningWe're trying to understand why you're asking the question, address the root cause while we're giving you the explanation, and hopefully close that learning gap.
Ben FanningSo when you go back in the classroom, you understand what the teacher's talking about and you're Ready for the next part of the lesson?
Bill SalicOoh.
Bill SalicSo can you give us an example of one where you normally you would get this and that would be the answer, but this kind of allows you to understand it on a deeper level.
Bill SalicYeah.
Ben FanningSo, I mean we're, we're, we're constantly improving how this works on branding, but you can see it today, it's most obvious in any type of math answer that you receive on Brandly.
Ben FanningToday we don't give you just the answer to the equation that you submitted to Brainly.
Ben FanningSo if you, if you're stuck on an equation or maybe you've done your homework and you want to double check your answer on, on Brainlee, you submitted math equation, we're not just giving you the answer, we're showing you how to solve the equation step by step and we're explaining it along the way.
Ben FanningAnd this, this is all to support you learning the process of solving the equation, not just getting the answer to that one specific equation.
Ben FanningHopefully by, by being exposed to this explanation and the consistency that we have, you're going to learn how to help yourself next time and be able to be more confident and more accurately solve that equation following that problem solving process that we're explaining to you.
Bill SalicSo it's remembering, hey, last time we explained it this way and that seemed to work for you.
Bill SalicWe're going to take that approach now, whether it's visual or audio or a combination of the two or, or whatever approach.
Bill SalicYou know, I think it's such a big question.
Bill SalicLike last year my daughter was in six, she was in seventh grade and in sixth and seventh grade they were like, you will not use artificial intelligence.
Bill SalicLike that's, you're not going to do that.
Bill SalicAnd if you do, we're going to know if you use chat, GPT put the fear of God at them to like you use that kind of activity.
Bill SalicAnd this year in 8th grade there is some conversation but basically they're not allowed to use it.
Bill SalicI think it's a real problem for schools because the world is bringing this tool and a lot of schools are stumbling in terms of how does this, does this, how do we make it.
Bill SalicSure, it helps the learning, not just, just stunt the learning.
Bill SalicAnd it sounds like you all have a very, this is a big thing for you all.
Bill SalicAre you working with school systems to help them envision how this is going to work K through 12.
Ben FanningSo today the way that we.
Ben FanningBrainly is primarily a product for students.
Ben FanningIt started as a product built by students for students.
Ben FanningOur founding leadership has Grown out of school.
Ben FanningOur founder and CEO Mihao is as well past the school days.
Ben FanningBut, but the primary brainly experience is an outside of school experience.
Ben FanningIt's okay, I'm at home.
Ben FanningWho.
Ben FanningNobody's here to help me at home.
Ben FanningI don't have a teacher.
Ben FanningMy parents were too busy or maybe they don't even know how to do this work.
Ben FanningWho do I ask for?
Bill SalicThat would be me.
Ben FanningAnd so that's, that's the, that's how we primarily interface with people who use brandly.
Ben FanningBut there is something called Brandy Lab.
Ben FanningAnd Brandy Lab is an in classroom product that we build and we release to select group of teachers that work with us very closely to learn how they.
Ben FanningTo learn how they teach, to learn what tools they need in the classroom, to learn what tools their students need.
Ben FanningSo this is kind of a place where we run a lot of experiments.
Ben FanningWe try stuff out, we learn from the educators and the students who are using these tools.
Ben FanningIt's not a product offering.
Ben FanningIt's something we just do or to help educate ourselves.
Bill SalicIs it a monthly subscription for the, for people to use it at home individually or is that how.
Ben FanningYeah, you can, you can pay per month or per year.
Ben FanningIt's a subscription based product.
Ben FanningYeah.
Ben FanningBut we do have a free offering because part of our core value is that we want to provide these resources to everyone in the world, regardless of their background or resources.
Ben FanningSo there's a lot you can get for branding on brandly for free and then there is a paid experience that gives you a bit more.
Bill SalicWow.
Bill SalicAll right, so thinking about this, what, what's the most surprising or one of the more surprising things or surprising moments that's happened since you stepped into this executive role at Brantley?
Ben FanningOh man, there's a lot of surprises.
Ben FanningWe are constantly adapting to the changing world around us.
Ben FanningGen AI coming out obviously is a big disruptor for everyone.
Ben FanningWe were really well positioned for it.
Ben FanningSo I'm not going to say that Gen AI was a huge surprise.
Ben FanningWe were early adopters, saw it coming and we were, we were ready for it.
Ben FanningSo I think, I think the biggest sort of surprise or the biggest, the biggest impact that we had was something I already talked about, but it was a formal recognition that happened internally.
Ben FanningLike we talked about this and we did a bunch of research around it and it led us to this conclusion that we're not here to teach it better.
Ben FanningThat was a really big surprise that we weren't already aligned on that and that we had to actually say that to ourselves and it was just like a light bulb went off at one point where it was like, actually, we don't all agree on this.
Ben FanningWe don't all know that this is our purpose.
Ben FanningWe need to clarify this and align on this.
Ben FanningBecause we had a lot of product features being proposed which were the type of features which would replace the T shirt or would, you know, be teaching instead of the teacher.
Ben FanningAnd we had a really big debate and conversation internally where we had to just to recognize, like, that's not our job.
Ben FanningOur job isn't to try to teach it better.
Ben FanningWe don't want to send kids to two schools.
Ben FanningWe don't want them to go to their school during the day, get taught by their teacher in person, come home and take a different version of that class at night on Brayland.
Ben FanningThat's not what we're here for.
Ben FanningSo, like, our job isn't to teach it better or teach it different and make them go to a second school.
Ben FanningOur job is to figure out how they're learning, figure out what they're learning and how they're being taught, and then find the gaps in their education and fill those in.
Ben FanningAnd this is hugely powerful for us.
Ben FanningBut it was a huge surprise that we didn't already know that.
Ben FanningWe discovered that about ourselves and then it changed everything.
Ben FanningEverything that we do, every product feature we propose or would accept or invest in is now around how do we augment that existing school system, Support the teacher, support the student in what they're trying to accomplish in school.
Ben FanningInstead of, hey, let's just create our own curriculum, let's create our own version of that class.
Ben FanningLet's, let's start offering classes on branding where you can sign up and be, go to a class every once a week or whatever and be taught the same subject.
Ben FanningLike, that's not us.
Bill SalicYeah, what.
Bill SalicFirst of all, like, I'm experiencing that like on a Pixar movie level, like at a high level, at a business side.
Bill SalicIt's so important that we keep refining and understanding our business and our customers and the value we provide and just never give up, never assume that, hey, this is the way we're going to do it for the next 10 years.
Bill SalicWe keep, it's almost like self interrogation, like we're, why are we providing value?
Bill SalicWho are we?
Bill SalicWhat are we becoming?
Bill SalicAnd you all were able to step into that.
Bill SalicSo that's, that takes a lot of leadership, courage to have that conversation.
Bill SalicAnd it sounds like you bit off an even more complex problem because you've got to understand it's such A deep level.
Bill SalicEvery child and how they learn.
Bill SalicYeah, but.
Bill SalicAnd then you build your curriculum or your answers in the reverse way.
Bill SalicSchools like, hey, here it is.
Bill SalicOh, you're not getting it, Here's a different way.
Bill SalicOh, you're not getting that, Here's a different way.
Bill SalicOr they just, they present it, they're like, hey, you either get it or you have to come in early in the morning and I'm going to tell you a little slower or a little faster, right?
Bill SalicAnd instead you're like, no, no, no, no, no, no.
Bill SalicHow do you learn best?
Bill SalicAnd it's such individualized experience.
Bill SalicHow the heck are you doing that?
Bill SalicHow do you understand the, how are you understanding the student first?
Ben FanningWell, it, I mean this is where technology plays a big role.
Ben FanningAnd you can see here that, that everything that I'm talking about has set us up for being able to adopt and adapt to what's happening in the world of, in the market in general with Gen AI.
Ben FanningSo we had this recognition, we came to this conclusion and then we started heavily investing in building these tools and technologies that could deliver on this promise that, that, that could help us understand what the student needed and address root cause.
Ben FanningDoing this, you know, having that mindset, taking that, that, that stance and coming at the problem from that angle, then set up a series of investments that positioned us to be able to innovate and leverage new technology as it came online more quickly.
Ben FanningLike I always tell people, we needed, we needed GPT before GPT was ready for us.
Ben FanningWe evaluated GPT before GPT 3.5.
Ben FanningLike that was the big thing that everybody, or chat.
Ben FanningGPT was the big thing that everybody recognized.
Ben FanningBut we were looking at GPT, the API before that.
Ben FanningWe're like, no, it's not ready, like we need something like this, but it's not ready.
Ben FanningAnd then when GPT 3.5 came around, that was the big breakthrough.
Ben FanningAnd we were like, this is what we needed.
Ben FanningThis is going to speed us up a couple years because our roadmap was to build something that could do some similar things.
Ben FanningSo we were like, great, now we can use it off the shelf.
Ben FanningOr at least this is going to help us speed up our roadmap.
Ben FanningBut it really is about like finding that, finding that, that, that definition, finding that angle, finding that approach and then all of the subsequent investments that you make, all of the steps that you make to deliver on that, it's generally not going to be a short term goal.
Ben FanningIt's going to be sort of this long march that becomes your business that becomes your investment strategy.
Ben FanningAnd then everything around you as it changes, you just need to say, how is this helping or hurting?
Ben FanningBut your eyes are on the goal.
Ben FanningThe path to the goal can change, but as long as your eyes are on the goal, you're able to adopt and adapt more quickly.
Ben FanningWe weren't saying we're going to build something based on the technology of today.
Ben FanningWe were saying we're going to build this outcome and how we get there.
Ben FanningWe'll figure it out as we go, incrementally deliver on that goal and build towards it.
Ben FanningSo we're really able to adapt.
Bill SalicYeah, so much going on in that.
Bill SalicBut what I sense is that clarity of how you're going to add value, how you want to add value, and then you can just make decisions so much more effective.
Bill SalicWhere are you going to invest your money?
Bill SalicWhere are you going to invest?
Bill SalicEver show your team?
Bill SalicHow does your team's to do list look every day?
Bill SalicIs it aligned with that?
Bill SalicAnd if we don't lead our.
Bill SalicIf we don't take the time as leaders to figure out that clarity and then communicate it, we're not.
Bill SalicWe're just running a business.
Bill SalicWe're actually running it to accomplish a bigger goal.
Bill SalicAnd it sounds like brainly.
Bill SalicI mean, y'all are.
Bill SalicY'all have got that sense of clarity, and it's just delivering big results for you and all these students.
Bill Salic10 million.
Bill SalicYeah, million.
Bill SalicI mean, that's a lot of people.
Ben FanningYeah, there.
Ben FanningThere's.
Ben FanningThere's markets that we're a household name in.
Ben FanningI think there was at one point, man, one of our.
Ben FanningOne of our market people, marketing people, came to me and said, every student in Poland has used brain.
Ben FanningI was like, that's insane.
Ben FanningLike, that's just amazing.
Ben FanningWe're a company founded in Poland, by the way, so that was a big deal for us.
Bill SalicOkay.
Bill SalicYeah.
Bill SalicWell, okay, man, you and I could keep riffing because there's a lot.
Bill SalicI got a lot.
Bill SalicBut we got to.
Bill SalicWe got to land the plane here at some point.
Bill SalicAll right, so take it as you will, but where.
Bill SalicEither one, you can just talk about your legacy and looking down the road in terms of what you'd hoped that would be or.
Bill SalicAnd.
Bill SalicOr a parting thought for our listeners.
Ben FanningI think.
Ben FanningI think if you want to take one thing like the sum of what I'm describing, what has worked for us and how I would suggest you build your business or how you position your business to be.
Ben FanningTo be resilient, to change, I would say that if your.
Ben FanningIf your goals are defined as how you're going to accomplish what you want instead of what you want to accomplish.
Ben FanningYou need to reevaluate defining how you want to accomplish something.
Ben FanningThat's the operational aspects of it.
Ben FanningThat's the tactical and operational aspects.
Ben FanningLeadership needs to be focused on what are we building, what is the goal, what is the end state?
Ben FanningAnd then being ready to be ready to adapt to change.
Ben FanningIf you're too married to the how, if your goal is the how, you're stuck.
Ben FanningYou're already going to have to, like, replan everything as.
Ben FanningAs technology advances and AI is going to disrupt that AI.
Ben FanningAI is advancing so quickly.
Ben FanningI don't imagine anybody right now should be defining the how in longer than 12 months.
Ben FanningSo to leaders out there who define goals for their.
Ben FanningFor their company, for their employees, as a how they're going to accomplish it instead of a what and the impact and the outcomes, reevaluate.
Ben FanningRethink that.
Ben FanningGo back to first principles and say, why are we doing this?
Ben FanningIf you can't describe that in terms of impact to your customers, to your users, to the world around you.
Ben FanningWhatever your, you know, reason for getting up in the morning is, you can't define it in those pragmatic terms.
Ben FanningYou don't have clarity on what you're doing.
Bill SalicGreat place to finish this up because AI is really messing with companies that focus on the how.
Bill SalicAnd you've got a leader in AI saying, hey, y'all, it's not about the how, it's not about the AI.
Bill SalicIt's about the what you're accomplishing.
Bill SalicAnd then you can work in the AI to support that.
Bill SalicLove that.
Ben FanningThat's right, man.
Bill SalicBill, thanks for coming on.
Bill SalicLead the team, my friend.
Ben FanningYeah, thank you.
Bill SalicWant to boost your productivity and decision making?
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