It's time for Barbecue Nation with jt so fire up your grill, light the charcoal, and get your smoker cooking.
Speaker ANow from the Turn It Go Burnett Studios in Portland, here's jt.
Speaker BThis is an encore.
Speaker CHey, everybody.
Speaker CWelcome to the nation.
Speaker CThat's Barbecue Nation.
Speaker CI'm JT along with my co host and co commander, Ms. Leanne Whippen.
Speaker CHall of famer, I might add, Camaro.
Speaker CDave, Commander Chris and the rest of the crew are lurking around in the shadows as normal.
Speaker CWe'd like to thank the folks at Painted Hills Natural Beef.
Speaker CBeef the way nature intended.
Speaker CAnd don't forget to look at the new online store at Penn Hills Natural Beef.
Speaker CAnd if you kind of type in the word or the thing, BBQ nation, you'll get 15% off your order.
Speaker CThat's something new for them, and we're helping them promote it, and we appreciate that.
Speaker CWell, we've got a special guest today.
Speaker CAll of our guests are special, but this one's kind of really special to me because I think it was on Sean's show seven years ago or something.
Speaker CYou called me out of the blue and said, would you like to be on my show?
Speaker CI want to do an interview with you.
Speaker CAnd I. I didn't even know who you were at the time.
Speaker CAnd.
Speaker CAnd I said, sure.
Speaker CSo, Sean Walcliffe from Cali Barbecue and Cali Media.
Speaker CBut now I'm reciprocating, buddy.
Speaker CNow you're on our show.
Speaker DYeah.
Speaker DSeven.
Speaker DSeven years later.
Speaker ELater.
Speaker EIt's okay.
Speaker EIt's okay.
Speaker EWe.
Speaker EWe build our.
Speaker EOur media like we build our barbecue, and that's low and slow.
Speaker ESo it's all.
Speaker DYeah.
Speaker CBefore we go through these litany of things we're doing, what made you decide to, like, get in the barbecue restaurant business and then do a media offshoot of that?
Speaker CAnd is this something you woke up with one day, Sean, and went, hey, I got an idea.
Speaker COr was it something that you had been kind of nurturing for a long time?
Speaker EYeah.
Speaker ESo we own Cali Barbecue in San Diego.
Speaker EWe have five barbecue locations, two stadium locations, two ghost kitchen locations.
Speaker ESo delivery only and takeout only.
Speaker EThose are in Cloud Kitchen locations.
Speaker EAnd then our master smokehouse and media center.
Speaker EAnd we're going to be celebrating 15 years in business coming up here in April.
Speaker ESo it's been quite the journey.
Speaker EWhen we opened in 2008, everyone that I talked to, all my smart friends that I look up to and admire, they told me, don't get in the restaurant business.
Speaker EDon't open.
Speaker EIn 2008 during an economic Crisis and certainly don't open at the location that you pick.
Speaker EThey tell you location, location, location.
Speaker ESo I'm, I'm very bad at following advice.
Speaker EI like to do things the hard way, and we picked many hard paths.
Speaker EBut because of all those hard paths in the last 15 years, what we've found is that any business can become their own media business because of the Internet.
Speaker EIt's allowed us to not only stay in business in the beginning, early years when we couldn't get anyone to come in and we were struggling, paying payroll and paying our bills and figuring out how to run a restaurant.
Speaker ENow we have a barbecue media company.
Speaker ESo we work with over 13 different hospitality technology brands where they pay us money to help them with online storytelling.
Speaker EWe have four different Internet shows.
Speaker EYou can call them podcasts, but we do video as well.
Speaker EWe work with some of the best companies there are.
Speaker EToast is our primary technology partner, publicly traded company.
Speaker EWhen we onboarded them at our barbecue restaurants, we told them we're a barbecue media company.
Speaker EAnd they said, what does that mean?
Speaker EDoesn't make any sense.
Speaker EAnd we said, we're going to make B2B content.
Speaker ESo business to business content, because we learned how to do it for our own restaurant.
Speaker EWe learned how to use face, we learned how to use Instagram, use YouTube, Google, Yelp, you name it, all the different apps that come out on the phone, we figured out how to, to use them to stay in business and to build a profitable business.
Speaker ENow we're able to produce content for our business partners in ways that, frankly, they can't do themselves.
Speaker EAnd as a business owner, having another conversation with another business owner is much different than a company making a commercial.
Speaker ESo we're really excited about the future.
Speaker EAnd, you know, the biggest thing for us is trying to figure out how to get more barbecue to more people, Craft barbecue.
Speaker EThe problem with barbecue is takes time and it takes expertise.
Speaker EWhat we leverage is technology.
Speaker ESo if you can get more barbecue to more people, whether that's a ghost kitchen, location, stadium, airport, if we have one master smokehouse, we do it the right way every single day, focus on the craft, then we can build a more profitable and sustainable business into the future.
Speaker EInstead of.
Speaker EIt's tough.
Speaker EThe restaurant business is a tough business.
Speaker EIt's very low margins.
Speaker EI mean, Leanne, you know how difficult it is.
Speaker EAnd you guys have interviewed all the, the best restaurant tours on the planet.
Speaker ENow the crazy thing for me is I, I'm such a huge fan of, of this show.
Speaker EI listening since I got into the barbecue game, Way back in the day.
Speaker EAnd in 2017, we went to the National Barbecue association in Fort Worth, so the trade show in Fort Worth.
Speaker EAnd we presented how to turn your barbecue business into a media business.
Speaker EAnd it was much more of a theory back in 2017.
Speaker EBut we had.
Speaker EWe had incredible people in the crowd.
Speaker EI mean, Mike Mills, Amy Mills.
Speaker EWe had, you know, Malcolm Reed, who was in the audience.
Speaker EWe had gq, you know, Jason Ganal from GQ Barbecue, all, you name the heavyweights, they were all there.
Speaker EAnd we were telling people, like, it's great to have a barbecue business, but you need to be a media business.
Speaker ELike, you need to publish content on all these free platforms.
Speaker EAnd now here we are in 2023, and we have a show with Entrepreneur magazine.
Speaker EWe reached 12 million people last year.
Speaker EToast is our title sponsor.
Speaker EAtmosphere is our sponsor, Davo.
Speaker EI mean, we've got a lot of these incredible people that are paying us to have conversations that we would love to have anyway, so that's it.
Speaker DWow, that's a lot.
Speaker CThe big conundrum, though.
Speaker CYeah, it is fantastic.
Speaker CThe big conundrum, Sean, for a lot of people, is they.
Speaker CThey create content for YouTube or on the web, whatever, but they.
Speaker CIt takes a while to build up, so you've got a reach that you can then talk to significant sponsors.
Speaker CA lot of people in the barbecue business, they go to, we want to get a charcoal company, we want to get a grill company.
Speaker CWe want to, you know, that's fine.
Speaker CThose are some of the basics.
Speaker CBut when you reach out to mega companies, if you will, and is it really all about downloads, numbers, clicks, whatever you want to call it, because they're all kind of in the same bowl?
Speaker COr is it also about content and concept, especially when you're getting started?
Speaker EIt's a great question.
Speaker EYou know, I'm fortunate that I go and I give keynotes, hospitality conferences all over the United States and Canada, talking to hospitality professionals about what we call smartphone storytelling.
Speaker ESo you don't need permission to publish on the Internet, but you also need an audience in order to get a sponsorship.
Speaker ESo if you're a barbecue team, if you're a barbecue restaurant and you want a sponsor, you want a brand deal.
Speaker EThis is the new, what we call creator economy.
Speaker EAnd the creator economy means that you can use audio, video, words, or images really well.
Speaker ESo you're really good on YouTube or you're really good on TikTok, really good on Instagram, or a great podcaster, and you build an audience.
Speaker ENow you have that audience, that engaged audience.
Speaker EWhich you can go and leverage a big barbecue company to say, hey, would you like to get in front of this audience that I've built?
Speaker EThe problem that we all have as humans is that we don't want to look stupid and sound stupid.
Speaker EIt's the same thing, same problem that we have in the barbecue game.
Speaker EWhen we opened up our barbecue business, we didn't want to make bad barbecue, but I'll tell you, in 2009, we made bad barbecue.
Speaker EBrisket was the last thing that we added to the menu because we just couldn't get it right.
Speaker EAnd even when we got it right, our brisket in 2010, our brisket in 2014 is a lot different than the brisket that's coming out of the smokehouse in 2023.
Speaker CSure.
Speaker EAnd the same thing goes for the videos that we first started to make, the photos that we first start to take.
Speaker EThe podcast we first launched, nobody was listening.
Speaker EYou know, you have to have the courage to document what you're doing and know that, number one, people probably are going to make fun of you.
Speaker EThe people that you love the most, they're going to say, what are you doing?
Speaker EWhy are you podcasting?
Speaker EI mean, Jake, you probably know, how many friends do you have that said?
Speaker EWho.
Speaker EWhat are you publishing on the Internet?
Speaker EWhat are you crazy?
Speaker CYeah.
Speaker ENow, it seems like everyone has a podcast, but they don't.
Speaker EThere's only 3 million podcasts in the world.
Speaker EThat's such a small number for 8 billion people on the planet.
Speaker CYeah.
Speaker CYeah.
Speaker CWell, there's the last number I saw, Sean.
Speaker CThere was somewhere between 8200 and 9000 food podcasts.
Speaker CAnd I don't even remember where I got that breakdown, but if you think about that, and I'm going to tout this show a little bit, when you, you know, you look at your numbers from your different platforms and all that, but.
Speaker CBut Barbecue Nation usually lands somewhere between 50 and 150 in the weekly, you know, ratings, if you will.
Speaker EAmazing.
Speaker CI. I don't.
Speaker CI put some measure in that, but I also don't because I'm never sure none of the numbers ever match on all the platforms.
Speaker CYou know, they.
Speaker CThere.
Speaker CThat's a for.
Speaker CIf you're dealing with ad agencies and stuff, which you've had to.
Speaker CAnd I've had to, and Leanne has had to.
Speaker CYou can't really come in.
Speaker CAnd even if it's a AIB certified, they still don't match.
Speaker CSo you do the best you can, I think, on that.
Speaker EYeah.
Speaker EI mean, you know, the ultimate goal when you're selling a brand deal, and the question that gets asked all the time is, what's the return on investment?
Speaker EIf I spend X, what do I get out of that?
Speaker EAnd ultimately, for us, our biggest goal is to have conversations on the Internet that matter.
Speaker ESo if we have conversations that matter, then the sales side of an organization and the marketing side of an organization.
Speaker EYou know what's crazy?
Speaker EThe bigger the organizations, those.
Speaker EThose sides of the business don't talk to each other.
Speaker EYeah, you're laughing because you know I'm right.
Speaker EYeah.
Speaker EThere's sales professionals that are literally out there selling grill, selling charcoal, selling rubs, and they don't even talk to the marketing team.
Speaker EAnd the marketing team's creating collateral that they don't ask the sales team about.
Speaker EAnd ultimately, what matters is the end user.
Speaker ESo whether that's a backyard barbecue cook, a professional barbecue cook, a barbecue restaurant owner, whoever that end user is, what do we care about?
Speaker EWhat do I care about as a business owner?
Speaker EI care about improving my business every single day.
Speaker BSure.
Speaker EThat's the things that I watch on Instagram.
Speaker EThose are the podcasts that I listen to.
Speaker EThose are the books that I read.
Speaker EThose are the people I surround myself with, is who's improving their business and how can I impact my business so that I can build a more sustainable and a more profitable business.
Speaker EIf I do that, I can make a greater impact on my community and on my family.
Speaker CYou've.
Speaker CI was looking at some of your numbers here.
Speaker C30 Million in sales in 13 years for a barbecue restaurant.
Speaker CI think that's pretty damn good.
Speaker ESean, thank you.
Speaker EThank you very much.
Speaker EIf you.
Speaker EIf you go to Google Earth and you see where our restaurant's located, that'll.
Speaker EThat number will mean a lot more because all.
Speaker EAll odds are stacked.
Speaker EWe have an incredible community, but literally everyone that's in real estate or in restaurants says, why would you pick that location?
Speaker EAnd we picked that location because it was underserved.
Speaker EThere's people, incredible people all over San Diego that have been thankfully willing to drive to San Diego or Spring Valley to come and enjoy our barbecue.
Speaker EBut now our goal is how do we open up different locations, smaller locations that cost us less to open, cost us less to operate, but allow us to deliver fresh barbecue every single day.
Speaker CWe're going to take a break.
Speaker CWe're going to be back with Sean Walshev from Cali Barbecue, and he's got some good stuff to say, so stick around.
Speaker CWe'll be right back.
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Speaker CYou'll love it, I guarantee it.
Speaker CThis is an encore.
Speaker CWelcome back to Barbecue Nation.
Speaker CI'm JT along with Ms. Leanne Whippen.
Speaker CIf you want to get a hold of us, very simple.
Speaker CYou can go to the website and there's a, you know, one of those infamous things you fill out and send an obnoxious email in.
Speaker CThose are the ones that go to Leanne.
Speaker CBut you can get a hold of us there.
Speaker CYou can just go to the Facebook pages, Twitter, I mean, we're on all of them.
Speaker CIt'd take a half hour to list all that stuff.
Speaker CI want to stay on the, on the kind of the, the Internet marketing stuff for a minute.
Speaker CSean, are there too many platforms?
Speaker CCan people get lost?
Speaker CEspecially when they're getting started?
Speaker ESo what we like to do is simplify social media.
Speaker EThe problem with social media is that everyone knows that they need to be on social media, but everyone wants someone else to do it.
Speaker EAnd it gets very complicated once you start to go down the rabbit hole of what do I need to post, when do I need to post it?
Speaker EWhat does the algorithm want?
Speaker EUltimately, what we care about is what we tell business owners all the time is be the show, not the commercial.
Speaker ESo document who you are, what you do on a daily basis.
Speaker EDon't go out of your way to come up with some trending video that you saw on TikTok or on YouTube.
Speaker EWhat the Internet wants is real open and real build in public.
Speaker ESo if you're willing to show an open kitchen, an open pip, the prep process, the recipe process, most of most business owners, especially in the barbecue spaces, these are protected recipes.
Speaker EUntil somebody goes out of their way and publishes a cookbook or creates a content channel where they're literally, go ahead.
Speaker EThese are the recipes.
Speaker ETry to make it.
Speaker EYeah, like no one can make the same barbecue.
Speaker EWe all know that.
Speaker ENo matter who the pitmaster is and no matter what Secrets they share that what they do is a special craft.
Speaker EAnd what they do for that book is different, what they do at the restaurant.
Speaker ESo it's having the courage to.
Speaker ETo do that and then also to understand.
Speaker EI always say remove the logo.
Speaker EWhen we talk about social media, people start to have subjective feelings.
Speaker EIf I say Facebook, you think a certain thing.
Speaker EIf I say Twitter, you think of Elon Musk.
Speaker EIf I say TikTok, you think it's a dancing app.
Speaker EIf I say YouTube, we have all these preconceived notions about all the platform platforms.
Speaker EAll I talk about, it's Internet storytelling.
Speaker EIt's audio, it's video.
Speaker EIt's words and images.
Speaker EThat's all it is.
Speaker ESo if you can do that.
Speaker EAnd now it's just video, because video gives you audio, right?
Speaker EYou can also take a screenshot, a still of the video that gives you the photo.
Speaker EYou can transcribe it.
Speaker EYou can use, you know, chat GPT to transcribe the video and get yourself an article out of it.
Speaker ESo literally, if you just focused on one thing, it's a thing that every single person that's listening to this has.
Speaker EIt's an app that's installed on every phone, whether it's an iPhone, an Android, a Pixel, whatever.
Speaker EIt's the camera app.
Speaker EUse video.
Speaker EThe empower of video.
Speaker EShort form video.
Speaker EAnd I say short form.
Speaker ELess than 45 seconds of just capturing a little bit of your day.
Speaker EYou know, who are you?
Speaker EWhat do you do on a daily basis, and what makes you unique?
Speaker EThe problem is we think of when I say be the show, not the commercial.
Speaker EEveryone wants a commercial about their business.
Speaker EI want some sexy drone footage of my barbecue restaurant and, you know, the brisket coming off, and this is how incredible it tastes in a full restaurant.
Speaker EMy kids, My son is 5 and my daughter's 3.
Speaker EThey know what the skip button is on YouTube.
Speaker EThey do.
Speaker EThey don't want their content interrupted.
Speaker EWho wants to sit down and watch commercials?
Speaker ENobody.
Speaker EWe have no problem engaging in a show, following personalities that we like going along for the journey because they're willing to show us.
Speaker EThis is what inventory is like in a restaurant.
Speaker EGuess what?
Speaker EInventory is not sexy.
Speaker ENobody wants to see it.
Speaker EBut when it shows up on an Instagram feed or a Facebook feed or a YouTube, as a business owner, you're like, oh, my God.
Speaker EI've never seen anybody talk about inventory.
Speaker DMm.
Speaker EDo I need to do inventory?
Speaker EYeah, absolutely.
Speaker EYou need to do weekly and daily inventory.
Speaker CSo.
Speaker CSo, Sean, I've got a.
Speaker CThis is kind of A bit of a satirical question.
Speaker EGood.
Speaker COkay.
Speaker CI. I probably look at 90% of the same feeds that you do and Leanne does in that.
Speaker CAnd Leanne's heard me complain about this many times.
Speaker COver the course of a month, you will see at least 2 to 300, if not more, little clips on a brisket.
Speaker CAnd they're plopping it on the cutting board, and they're cutting it and they're holding it.
Speaker CYeah.
Speaker CWhat advice would you have to them to make it look a little different other than the 14 that came before you that morning?
Speaker CSo, look, it's like you said, looking at the inventory is not sexy.
Speaker CCutting into a brisket the first time, the tenth time, maybe the hundredth time is kind of cool.
Speaker CBut after the thousandth time, people go, oh, they cut, slice, and brisket.
Speaker COkay, next.
Speaker CAnd so I use that just as an example.
Speaker CHow can they.
Speaker CIn the agencies, they used to say, we'll sex it up a little bit.
Speaker CAnd in tv, they say, we sex it up a little bit.
Speaker CAnd that's nothing physical.
Speaker CIt's just the, you know, the atmosphere, the image, that type of thing.
Speaker CSo what would you say to that?
Speaker EIt's something that on.
Speaker EOn one of my shows, a guest that came in, she.
Speaker EPhyllis Williams Stratter, she actually used to own barbecue restaurants, and now she does brand coaching.
Speaker EShe's.
Speaker EShe's incredible.
Speaker EBut she said, you know, the problem that most people have is that they're not willing to lean into their crazy.
Speaker EIf you're not willing to lean into your crazy, if you're not willing to show the weird part of who you are and what makes you human, what makes you a business owner, what makes you care about barbecue?
Speaker EYou know, telling the different sides of the business.
Speaker EOne of the easiest ways that I tell restaurant owners is if you're really good at showing off the barbecue in your restaurant, and you've done really well on Instagram or TikTok or you or Facebook, whatever platform is your preferred platform.
Speaker EWhy not.
Speaker EWhy not talk to.
Speaker ETo the team?
Speaker EWhy not talk to your general manager?
Speaker ETalk to them for.
Speaker EFor a one minute.
Speaker EWhat do they order at the restaurant?
Speaker EYou know, when did they start?
Speaker EWhy did they buy into the mission?
Speaker EYou know, I just interviewed Chris Doe, who's this incredible brand strategist.
Speaker EHe has a company called the Future.
Speaker EHe has 2 million subscribers on YouTube.
Speaker EBut I just talked to him, and he said, you know, something that's always stuck out to him is he has friends that work in these huge brand agencies that work with Fortune 100 companies, bigger the company gets, the further away the brand gets from the founder story.
Speaker ESo literally, their job is just to go to these huge organizations, thousands, tens of thousands, hundreds of thousands of employees, and go, well, why did we start?
Speaker EAnd how do we get back to why we started?
Speaker EAnd as a restaurant owner, I'm guilty of it myself, is it's hard to get back to that origin story.
Speaker EAnd when you get back to the origin story, who else was there around the time?
Speaker EBecause it's not just my voice.
Speaker EThe more that I give a voice to my gm, who was employee number one that I hired in the parking lot, and I told him, we're building something bigger than a restaurant here.
Speaker EWe weren't even a barbecue restaurant in 2008.
Speaker EWe were a breakfast concept turning into a sports bar.
Speaker ENow we're a barbecue media company.
Speaker EI mean, 15 years later, we're nothing compared to what we were before.
Speaker EBut he was along for the journey, and to hear him tell the story is completely different than to hear me.
Speaker EDifferent voices, different characters, that's what people buy into.
Speaker CWe've got to jump out, take a little break.
Speaker CWe're going to be back with Sean Walsh, wall chef.
Speaker CExcuse me.
Speaker CAnd Ms. Leanne.
Speaker CAnd we're going to tell you about Ms. Leanne's pig powder when we come back.
Speaker CSo please stay with us.
Speaker BHey, everybody, it's JT And I have eaten.
Speaker BIf you've ever looked at me, you know that.
Speaker BBut I have eaten seafood all over the world, and I can tell you there's no place better than here in Oregon and our Dungeness crab.
Speaker BIf you want to learn more about Oregon Dungeness crab, just go to oregondungeness.org find out how to cook it, how to catch it, where to buy it, and the sustainability of what they're doing there in the Oregon Crab Commission.
Speaker CCheck it out.
Speaker BThis is an encore.
Speaker CWelcome back to Barbecue Nation here on the USA Radio Networks and all sorts of platforms out there.
Speaker CAgain, we'd like to thank the folks at Painted Hills Natural Beef.
Speaker CBeef the way nature intended, and also pig powder.
Speaker CThere she is right there.
Speaker CPut a big smile on for the people there.
Speaker CLeanne, hello.
Speaker CYou tell them about pig powder?
Speaker DWell, it's a formula my dad came up with actually in the 70s, but it still hangs tough as being one of the top pig powders used by competitors and home cooks.
Speaker DAnd it's sweet with a little bit of heat.
Speaker DIt's won the Best Rub on the Planet award and multitude.
Speaker DA multitude of awards.
Speaker DAnd you can go to pigpowder.com to.
Speaker CGet yours and a signed autograph picture of you.
Speaker DSure.
Speaker COkay.
Speaker CThere you go.
Speaker CPigpowder.com the answer I Sean, in the last segment, you know, we were talking about, you were saying about talking, you know, the, the guy, the people that actually do the work, you know, the behind the scenes people.
Speaker CI find that really great advice.
Speaker CWhen I'm watching any type of media, a lot of times I don't want to see the star.
Speaker CI want to.
Speaker CYou know, I used to be in the rock and roll radio business a long time ago.
Speaker CI was always enthralled with the backup singers.
Speaker CI didn't care who came to town because we got asses to see them anyway.
Speaker CBut I love the backup singers or I love the drummers, you know, because he could always go have a beer with the drummer.
Speaker CYou can't get close to Mick Jagger, but, you know, you could.
Speaker CFoo Fighters, you could probably go with Dave Grohl or something back when they were starting.
Speaker CSo I think that's, that's really good advice.
Speaker CBut Leanne, you, you have to work in that world.
Speaker CYou work in that world more than I do.
Speaker CAs far as you have to post stuff all the time.
Speaker CYou've got commitments and that.
Speaker CHow tough is that?
Speaker CHow tough is that to.
Speaker CTo either really think something through and post it or just freewheel?
Speaker DWell, sometimes freewheeling is good.
Speaker DI mean, you know, because, you know, as Sean was saying, just catching kind of the everyday.
Speaker DLike today, for example, I am opening up a food truck April 20, all right?
Speaker DAnd I'm thinking about documenting the whole thing.
Speaker DAnd today I'm going to Sam's Club to buy a chest freezer, you know, like, so that kind of stuff, the real behind the scenes, you know, I just went through health inspection.
Speaker DI should have filmed it, but I couldn't, you know, that kind of thing.
Speaker DAnd people that even want to start a food truck business, they're going to be interested in that instead of me pulling brisket off, as you say.
Speaker CYeah.
Speaker DSo what you're saying is critically important and also bringing the team in now that I have a team on the food truck.
Speaker DBut, you know, just really being in the trenches, you know, working outside in 90 degree weather and, you know, in the heat by the pit, you know, I think people would appreciate that.
Speaker DAnd that's something I'm considering.
Speaker DSo when I think about posting, I think about the audience.
Speaker DOf course you want the numbers, but you kind of can't get engulfed in that and let it wear you down and staying away from what's the craze this week?
Speaker DI started off that way, looking at, oh, maybe I should do this and no, be your true, authentic self and be real.
Speaker DI think is, is really ultimately what people want, a real person.
Speaker DThat's my thought.
Speaker CI think it's a great thought, Sean.
Speaker ENo, Leanne, should that you wrapped up everything that I talk about, everything I go and I teach is.
Speaker EThe answer is you.
Speaker EWhoever's listening to this show, you're the answer.
Speaker ENo matter where you are in your barbecue journey, no matter where you are in your business journey, your brand journey, we have the Internet.
Speaker EI mean, it's 2023.
Speaker EWe have this incredible tool at our fingertips.
Speaker EWe don't need to go and create YouTube.
Speaker EYou can start a YouTub YouTube account today.
Speaker EYou can start a Facebook page today.
Speaker EYou know, that's why we call it smartphone storytelling.
Speaker EYou don't need an iPhone to do it.
Speaker EAny phone works.
Speaker EIf your phone's connected to the Internet, learn how to take video and publish that video, and the next day make a better video, and the day after that make a better video.
Speaker EAnd after you've made a hundred videos in a hundred days, you're like, sean, that's a lot.
Speaker EWell, guess what, You.
Speaker EA long time ago, you didn't, you didn't.
Speaker EYou weren't able to check one email.
Speaker ENow you can check how many emails a day.
Speaker EYou weren't able to respond to one text messages.
Speaker EHow many text messages do we respond to today?
Speaker EYou know, there's no excuse.
Speaker EThe, you know, the big unlock for me was after five years of running a business in San Diego, you know, we finally built a profitable business.
Speaker EWe were finally making great barbecue, we had great hospitality, and I started researching, you know, PR and press releases.
Speaker EYou know, why was the local media in San Diego ignoring us?
Speaker EWhy were the magazines not coming, the newspaper, the local news, Right.
Speaker EAnd I sent out these press releases and, you know, granted, they were probably bad press releases for a five year anniversary, but nobody came.
Speaker EAnd I realized at that time, no one's coming to tell my story.
Speaker EI need to tell our own story.
Speaker EThe better that I get at telling our story.
Speaker ENow we're in a position where we have a media company.
Speaker EIt's no longer about my story.
Speaker ENow I want to go hear other people's stories.
Speaker EAnd the more that I can give people a seat at the table on one of our shows and I ask better questions and I follow, follow my curiosity, then, you know, not only am I selfishly improving my business, but anybody that's Able to listen.
Speaker EThey, they, you know, respond to me.
Speaker EAnd I, we're fortunate to have people all over the globe that tune into what we do on multiple different channels.
Speaker EAnd, you know, some channels are stronger than others, but that doesn't prevent us from posting.
Speaker CI'll tell Sean, I'll be honest.
Speaker CI'll tell you a term that I really don't like, and that's the term influencer.
Speaker EIt's funny.
Speaker EI, I, yeah, it's, it's a loaded word for sure, that.
Speaker CYeah, it is.
Speaker CI mean, how about tick tock?
Speaker ETick tock's another, another one.
Speaker CYeah, sure.
Speaker CBut, you know, I had never.
Speaker CI think it was five years ago or so.
Speaker CIt doesn't matter.
Speaker CI was interviewing somebody, president of a company, and got all done.
Speaker CHe says, I got to get you some of our product.
Speaker CYou're a big influencer.
Speaker CAnd I'm like, I'm just a radio host, you know, I mean.
Speaker CBut then I think we kind of went way over this way with the influencers.
Speaker CAnd now I see it kind of coming back a little bit, because I think some people were, and I'm not being snarky, but some people were awarded the title of influencer that probably should not have gotten that, if you know what I mean.
Speaker CAnd then there's other people that really should have have been able to jump on that surfboard, and they never did, for whatever reason.
Speaker CSo I wanted to get your take on that, because that's part of Leanne's in my business, too.
Speaker EIt's a great question.
Speaker EAnd as somebody that hosts a show on Entrepreneur that's called Restaurant Influencers, we were very strategic in picking that name because we wanted to highlight storytellers that were in the hospitality space that were online.
Speaker EYou know, I prefer, if I'm being honest, I think I prefer the term creator more than influencer, because.
Speaker EBut then when I think of influencer, I don't think of an influencer as an Instagrammer that has hundreds of thousands or millions of followers or a YouTuber.
Speaker EFor me, an influencer is somebody that carries an important opinion.
Speaker ESo when a mom comes to our restaurant and it's a group of 15 people, and she's the one that's making the decisions of why we came to this restaurant, why we're ordering, what we're ordering, if we're ordering dessert, if we're not, she's an influencer.
Speaker EI don't care if she has, if she's even on the Internet, she is an influencer, not only at that table, but I guarantee you, at the PTA rooms, wherever this woman goes, she is an influencer.
Speaker ESo for us, we look at it a lot differently.
Speaker EWe don't think of it as just an online influencer.
Speaker EWe think of people that influence in real life.
Speaker ESometimes it's, you know, a local fire, a firefighter, somebody that gives back to the community that is well connected.
Speaker EBut when you look at the ecosystem, it's very easy to look at the metrics and go, that person's more important than somebody else.
Speaker EAnd I don't look at it that way.
Speaker EI look at it as who is willing to consistently evolve.
Speaker EBecause no matter what the platform is, if somebody's phenomenal on Instagram and, you know, maybe they're not on Twitter, maybe they're not on Facebook, maybe they're.
Speaker EYou know, so many of the influencers that I talk to, they want to be business owners.
Speaker EThey want to figure out, how do I build a business around my influence?
Speaker EAnd that's what I tell business owners all the time.
Speaker EYou are creators.
Speaker EYou're the original creators.
Speaker EYou're the original influencers.
Speaker EYou just need to learn how to tell a story better on the Internet and publish because it's hard to look stupid and sound stupid.
Speaker EAnd I understand.
Speaker EI mean, I talk to CEOs of publicly traded companies, and I ask them why they're not producing content on the Internet, and everyone has an excuse.
Speaker EAnd for me, you know, we're living in the greatest time ever, where you have the ability to connect to people all over the globe.
Speaker EYou know, like Leanne was saying, she's opening up a food truck truck.
Speaker EFood trucks are global.
Speaker EThis is a global thing.
Speaker EAnd anybody that's opening up a food truck would love to listen to Leanne's journey.
Speaker EWhat was it like?
Speaker EYou know, were you nervous about the health inspection?
Speaker EWhat did you do to prepare for the health inspection?
Speaker EAnd, like, we think, well, how many people are going to care?
Speaker EIt doesn't matter how many people care.
Speaker EAll you need is one person to care.
Speaker EOne person to care that goes.
Speaker EThank God Leanne made that video, because she gave me the courage to go and pursue my dreams, to stop this job that I hate and to open up my own food training truck.
Speaker CIsn't that amazing?
Speaker CYou just put that that way.
Speaker CBecause I think out of our last dozen guests, we've probably had half of them, Sean say, well, I was in the job I kind of liked, but that wasn't my dream.
Speaker CAnd then something changed, and they stepped up to the plate, literally and figuratively.
Speaker CAnd then all Of a sudden, they were, they were recipe developers or they're like, Harry sue, you know, he's doing all the this and that and spices.
Speaker CLook at, you know, Leanne.
Speaker CI mean, she's going a million miles a minute all the time.
Speaker CSo I think that's, I think when you stand up, like you said, you know, stand up, face it and say, is this what I really want to do?
Speaker CAnd then get the best information you can from local, national.
Speaker DFrom Sean.
Speaker CFrom Sean.
Speaker CI was gonna say I'll.
Speaker EI'll share.
Speaker EI'll share a recipe, a recipe for Internet creation with you, with the audience.
Speaker ESo the answer to the Internet is quantity plus speed plus consistency equals quality.
Speaker ESo I'll say that again.
Speaker EQuantity plus speed plus consistency equals quality.
Speaker EAnd the problem that everyone has, myself included, is that we want quality first.
Speaker CYeah.
Speaker EWhen I opened up a barbecue, when I say that Cali Barbecue is becoming a barbecue brand, I want a quality brisket, but the problem is I had to make a lot of bad brisket before I made great brisket.
Speaker CSure.
Speaker EThey're all asking me, how do you do it?
Speaker CYeah.
Speaker CYep.
Speaker CNo, it's true.
Speaker CWe're going to take another break.
Speaker CWe're going to be back and wrap up Barbecue Nation with Sean.
Speaker CAnd Sean is going to stick around for after hours.
Speaker CHe's never been through that torture process, but we'll, we'll get him trained here very shortly, so please stay with us.
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Speaker BHey, everybody.
Speaker BJ.T.
Speaker CHere.
Speaker BI want to tell you about the Hammerstahl knives.
Speaker BHammer Stahl combines German steel with beautiful and functioning designs.
Speaker BThey're part of the Heritage Steel group, which also does their pots and pans.
Speaker BSo go to heritagesteel us.
Speaker BCheck out the Hammer Stahl knives.
Speaker BIf you're really into cooking, I think you're really gonna like them.
Speaker BThis is an encore.
Speaker CWelcome back to the nation.
Speaker CThat's Barbecue Nation.
Speaker CI'm JT along with hall of Famer Ms. Leanne Whippen.
Speaker CWe've got Sean Walshep with us today.
Speaker CLike I said, Sean's gonna stick around for a little bit for after hours, and that ought to be fun.
Speaker CI want to jump back a little bit, Sean, for a second.
Speaker CYou talk about your ghost kitchens.
Speaker CI Have a friend in Seattle who has a barbecue restaurant.
Speaker CIt's down in.
Speaker CIn SoHo, which, if you're not familiar with Seattle lingo, it's just down south of the city a little bit.
Speaker CWhen Covid came around and they had restaurants closing like crazy, he went, excuse me.
Speaker CHe went and.
Speaker BLeased them.
Speaker CSome that had shut down.
Speaker CI mean, they are.
Speaker CThey already had, you know, certified kitchens like that.
Speaker CHe never did the sit down dining because you couldn't.
Speaker CBut much like what you're doing, he did that in those little satellites or ghost kitchens, if you will.
Speaker CAnd he was one of the few restaurants up there that really kept things going.
Speaker CAnd he.
Speaker CI think he quadrupled his business once people caught on to what was going on.
Speaker CInstead of one main store, he now had one main store south of the city, which is where everything was cooked, cooked and processed.
Speaker CBut then he had these four ghost kitchens scattered around because Seattle's pretty spread out.
Speaker CAnd so I think that was an incredible, you know, thought process and stroke of luck actually for him and I.
Speaker CIs.
Speaker CIs that kind of where you came up with the Ghost Kitchen idea?
Speaker DYeah.
Speaker EYou know, we have been, you know, my team, I've got an incredible team.
Speaker EEric and Jean and Howard and Stover and Chris.
Speaker EAnd we're always looking at opportunities for what we call digital hospitality.
Speaker CSure.
Speaker EUnderstanding that our greatest strength is being hospitable and making great barbecue in real life.
Speaker ESo how do we use that strength and distribute it to more people?
Speaker EThere's 3.3 million people in San Diego.
Speaker ESo, you know, the Ghost Kitchen opportunity presented itself, you know, really during the pandemic for us as a way to continue to expand, to get more barbecue to more people.
Speaker ESo 200 square foot, you know, an investment less than $75,000 to get open, much less than spending half a million, $1 million on a full restaurant build out.
Speaker EVery interesting to us.
Speaker EAnd by opening in 200 square feet location, delivering fresh barbecue there every single day, we've proven that if we can do it in 200 square feet, well, maybe it's a hybrid location where there is a walk up space or a small patio space, but Maybe it's an 800 square foot location that we're looking at.
Speaker ESo right now we have, we're working on Navy bases, we're working local, Amazon facility, doing pop ups.
Speaker EWe're trying to get a deal with the local stadium for basketball.
Speaker EAztecs are in the final four.
Speaker ESo for us, whether it's stadiums, whether it's airports, whether it's ghost kitchens, our goal is to get slow food fast.
Speaker EYou know, back to the problem with barbecue is it takes time and it takes expertise.
Speaker EAnd right now, we have technology, we have toast, we have all these incredible technology partners that work with us to help get more barbecue to more people.
Speaker EAnd if we get more barbecue to more people, then, you know, we can build a more profitable and sustainable business into the future.
Speaker CWhat's one of the biggest problems we have?
Speaker CAbout six minutes left here.
Speaker COne of the biggest problems you've had in developing this.
Speaker CI mean, Leanne comes from the restaurant.
Speaker DBusiness, but interestingly enough, we kind of have a parallel here.
Speaker DBecause my big freestanding second location in chesapeake was in 2008.
Speaker DI signed the documents right before the falling out.
Speaker DWell, in 2010, I decided to open up in a mall.
Speaker DOkay, so how are you going to serve authentic barbecue in a mall food court?
Speaker DSo the health department, because of the proximity, I was able to transport authentic barbecue to that location.
Speaker DAnd it's kind of like, that was a long time ago, but it's kind of like what you're talking about.
Speaker DSmaller spaces, you know, fast, whatever.
Speaker DUnfortunately, that went by the wayside because, you know, TJ Maxx Marshalls opened across from the mall.
Speaker DThe mall started going down, you know, that kind of thing.
Speaker DBut I think it's important with those smaller spaces that you are doing not ghost kitchen, but is when you're serving barbecue fast, the perception is it's not good, so it has to be marketed properly.
Speaker DAnd I think that's the.
Speaker DThose two have to be together in order to really build the credibility with your customer.
Speaker DYou know what I'm saying?
Speaker DAnd how do you do that?
Speaker EYou're 100.
Speaker ESo we don't like the term ghost kitchen.
Speaker EIf there's any kind of kitchen, we call it a friendly ghost kitchen.
Speaker ENobody likes a scary ghost.
Speaker ESo the only way to tell the story is through social media.
Speaker ESo telling people, when they go on Cali BBQ's Instagram page, they can see the smokers.
Speaker EThey can see the process.
Speaker EThey know that this stuff we care about the art and the craft of barbecue.
Speaker EYou know, the.
Speaker EThe story of barbecue is, you know, we have so many incredible barbecue aficionados that come from all over San Diego to come and enjoy our barbecue.
Speaker EBut really, if you look at the percentage, it's probably 10% that care about the wood, that care about the smokers, that care that they're all hickory pits like the rest of the people.
Speaker EThey just want great barbecue, you know, they just want great barbecue.
Speaker EBut to your point, Leanne, I Think you're absolutely right.
Speaker EIs the marketing and understanding that this isn't Subway that's all of a sudden brisket sandwiches.
Speaker ELike, no, we actually smoke this today.
Speaker EDelivered today.
Speaker EYou know, once we're out, we're out.
Speaker EAnd at.
Speaker EThe only way to tell that is, you know, on the Internet.
Speaker CYou know, Sean, you probably.
Speaker CSomebody on your, on your team probably came up with this.
Speaker CBut why didn't you call them Casper Kitchens?
Speaker CBecause Casper was the friendly ghost.
Speaker EYou know what, it's funny, I think there is a Casper Kitchen brand.
Speaker EI'm not exactly sure what they do, but ye.
Speaker EPretty sure I follow them on LinkedIn.
Speaker EThey might be like a finance.
Speaker EThey might be like a ghost kitchen financial brand.
Speaker EBut yeah, Casper Kitchens for sure.
Speaker EWe've definitely used the hashtag.
Speaker ESo.
Speaker CYeah, yeah, okay.
Speaker EOkay.
Speaker CIf you got a.
Speaker CWe got a couple minutes here.
Speaker CPiece of advice for people.
Speaker CI mean, we've been discussing general and very intense knowledge for the past 45 minutes.
Speaker CBut if Sean was going to give somebody a really good piece of advice, maybe right now they're sitting on the sidelines and they're thinking about it and maybe they've even got the resources financially to start something.
Speaker CWhat would you tell them?
Speaker DLike, yeah, like where would they start?
Speaker EYeah, the, the easiest place to start is with your phone.
Speaker EYou know, we call it smartphone storytelling for a reason.
Speaker EYou start with the phone today, right now, stop the podcast, stop the show and record a video of who you are, what do and what you do, and publish that on your preferred digital playground.
Speaker EAnd whether that's LinkedIn, whether that's Facebook, whether it's Instagram, wherever you spend most of your social media time, publish it there and then do the same thing tomorrow.
Speaker DAnd until I, I.
Speaker DGo ahead, you finish first.
Speaker ENo, no.
Speaker EAnd, and that's it, you know, 45 seconds or less.
Speaker EYou know, it's amazing to me.
Speaker EWe, we host multiple Clubhouse rooms.
Speaker EClubhouse is a social audio app.
Speaker ESo anybody that's listening, every Wednesday and Friday at 10:00am Actually, after this, I'm going to be hosting a room that business leaders from all over come up on stage.
Speaker EBut we teach people the elevator pitch.
Speaker EYou know, your elevator pitch.
Speaker EWho you are and what you do matters, right?
Speaker EYou need to be able to grab the attention of a crowd.
Speaker EAnd it could be a crowd of one.
Speaker EIt could be one person you're trying to get a hold of.
Speaker EIf it's one person that you need to invest in your business to start your food truck or to start your restaurant business business.
Speaker EWho are you and what do you do?
Speaker CSpeaking of reps, that's a wrap on this rep, at least for the radio.
Speaker DThat was fast.
Speaker DYeah, really fast.
Speaker CI want to really thank Sean Walcheff for coming on the show.
Speaker CLike I said, I was on Sean's show, I think, when you were just starting it, or.
Speaker CYeah.
Speaker E27, 2017.
Speaker EI believe we published that.
Speaker CYeah, yeah.
Speaker CRemember our motto here.
Speaker CTurn it, don't burn it.
Speaker CAnd Sean is going to stick around for after hours.
Speaker CWe will have Will Homer next week.
Speaker CAnd so after that, we're going to bid you adieu.
Speaker CTake care, everybody.
Speaker ABarbecue Nation is produced by JTSD LLC Productions in association with Envision Networks and Salem Media Group.
Speaker AAll rights reserved.